Consumer Operations Job Description

Consumer Operations Job Description

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Consumer operations provides thought leadership on highly specialized Mortgage Banking and Consumer Lending applications, high-level functional systems analysis, design, and integration and implementation advice on exceptionally complex projects that need extensive knowledge of the Lending subject matter for effective implementation.

Consumer Operations Duties & Responsibilities

To write an effective consumer operations job description, begin by listing detailed duties, responsibilities and expectations. We have included consumer operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage UX, Site Merchandising, and Operations teams
Manage Operations team to improve service levels and execute site and platform enhancements and changes, including execution and prioritization of tickets
Taking full responsibility of implementation, update of Global Store Operation Manual
Manage & Check store Operational Compliances
Review & Report stock taking result on a half yearly basis
ARMS communication & update with RBO & retail stores
Coordinate & Support On-site event & Family sale
Set up uniform plans
Internal communications (TFT / eCom etc) on behalf of store operations
Set up store opening / closing / renovation agenda & Notice

Consumer Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Consumer Operations

List any licenses or certifications required by the position: PMP, CIA, ITIL, CPA, SCRUM, AWS, BPM, SSL, GOLD, BB

Education for Consumer Operations

Typically a job would require a certain level of education.

Employers hiring for the consumer operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Finance, MBA, Engineering, Management, Education, Business/Administration, Marketing, Communication, Economics

Skills for Consumer Operations

Desired skills for consumer operations include:

Lending procedures and regulations
Regulatory guidelines
Variety of software programs
MS Word
Department computer applications and systems
MS Excel & Outlook
Specifically consumer
General banking practices across all LOBs and functional units
Retail Banking practices
Collections and forecasting

Desired experience for consumer operations includes:

Minimum 10 years experience working in licensing/consumer products
Overall knowledge of all licensed product categories
Excellent analytical, strategic, and communication skills
Team player with dedicated work ethic and has a passion for excellence
Effective leader and self-starter, flexible and highly self-motivated who needs minimal follow-up
Solid PC navigation skills including MS Office application such as Office, Excel, Word

Consumer Operations Examples

1

Consumer Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of consumer operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for consumer operations
  • Plan and manage NIX for assigned group/teams to ensure goals/targets are met
  • Establish a High Performance centered team culture and work environment focused on attracting, retaining, and motivating a high caliber of staff
  • Effectively communicating and gaining commitment to the overall Retail Lending strategy and translating what it means at the team staff level
  • Optimizing operational and sales/service effectiveness
  • Organization structure/role design
  • Performance metrics (customer focused and market benchmarked)
  • Resourcing levels and resource allocation
  • Workforce capabilities in alignment with High Performance culture (customer and credit skills, product knowledge)
  • Performance of external service providers
  • Apply the Bank’s performance management system to subordinates, including establishing goals and objectives, assessing skill levels and knowledge gaps, reviewing PPA performance, recommending base and variable pay and conducting career planning discussions
Qualifications for consumer operations
  • Working knowledge and ease of usage of standard office equipment
  • Understand marketing objectives, and develop plan for achieving them through use of email
  • Manage ongoing processes and develop ways to make them more efficient
  • Handle 5-10 of your own email campaigns per week, including setup in the Salesforce Marketing Cloud tool, QA, deployment and reporting
  • Develop and maintain best practices reference sheet to distribute to email users
  • Interface with marketers on new projects or products, understand their goals and determine optimal setup of the marketing campaign
2

Consumer Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of consumer operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for consumer operations
  • Analyze reports to identify trends, and opportunities, and distribute findings to the division
  • Assist with setup of automated CRM program using Salesforce Marketing Cloud tool
  • Assist in creating and managing effective testing strategy to test efficiently, and to roll out winners across all brands quickly
  • Manage system quality assurance and SLA with 3rd party vendors in align with ISMS (Information Security Management System) to ensure strong security standards own eStore and sales channel sites stability required by the local market law
  • Lead enhancements in process and function of own eStore and sales channel sites by testing and verifying programs or function source developed by 3rd party vendor
  • Deploy verified change request to system functionalities and process with “organized deployment” methodology on eStore and sales channel sites in order to reflect eCommerce operations needs
  • Closely collaborate with vendors to continually monitor own eStore and sales channel sites to identify incident or bugs and organize appropriate follow up actions
  • Ensure full compliance with the applicable laws and regulations, and provide all aspects of communication and guidance to the stakeholders
  • Work closely with vendors and service providers which are relevant to the eStore and sales channel sites management to maximize the profits in eCommerce business Manage eStore and sales channel sites in order to provide
  • Initiate website changes together with internal and external stakeholders with proactive and collaborative approach in order to reflect eCommerce Operations needs
Qualifications for consumer operations
  • Experience with CSS coding a plus, but not required
  • Experience with Salesforce/ExactTarget Ampscript functions is a big plus
  • Must possess exceptionally strong analytical and quantitative skills and be proficient with all Microsoft Office applications
  • Prior direct marketing experience a plus
  • Advanced communication skills, including building executive-friendly Powerpoint materials
  • Basic understanding in process methodologies (BPI, Six Sigma, Lean, ) a plus
3

Consumer Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a consumer operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for consumer operations
  • Collaborate with internal stakeholder to provide highest level of shopping convenience and experience to the consumer by focusing on order fulfillment process, delivery service and financial flow of consumer transactions
  • Partner with the Retail and Wholesale teams to identify processes that could be leveraged to create organizational synergies
  • Develop an efficient and effective operations model to support growth in DTC
  • Develop the strategic integration of the long-term inventory plan responsible for institutional understanding of the long-term inventory plan for DTC
  • Ensure that the monthly inventory projection and the ongoing position of the Inventory KPIs (Days of Supply on Hand, Turns and Inventory $) meet inventory plan
  • Understand the DTC sales plans and work directly with the DTC planning/merchant team to optimize key item buying processes and ensure they are linked to the DTC inventory objectives
  • Act as a coach and mentor to any direct or indirect reports
  • Process operating cost PR of retail stores (Tel / Fax/ Internet, Electricity and Water etc)
  • Other expenses control and processing for Outsourced stores & TPSM commission
  • Report OPEX status quo on a monthly basis
Qualifications for consumer operations
  • High level of testing and change management, deployment skills
  • At least 3 years of job experience in development and quality assurance field
  • Undergraduate degree required, Business, Supply Chain or Engineering preferred
  • Intermediate knowledge of required loan documentation Appraisals, title products, flood certifications, trusts, car titles, bills of sale
  • Loan documentation preparation knowledge is preferred
  • Knowledge of data elements and requirements for all channels of lending business (retail, third party origination, ) and general operations management experience in a centralized mortgage lending environment
4

Consumer Operations Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of consumer operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for consumer operations
  • Interfacing with suppliers and vendors to evaluate software, hardware, or services and make recommendations
  • Responsible for all project tasks and milestones for integration of consumer lending products
  • Managing inventory and forecasts to avoid stock outs & excess inventory
  • Collating data from multiple sources to drive insights and sales performance
  • Tracking & managing vendor performance
  • Executing A/B testing plans
  • Identifying operational bottlenecks and making recommendations to improve operations
  • Execution and processing of quarterly bonus payments for our sales channels
  • Extract, maintain and develop queries from SQL server for use in bonus calculation
  • Update and maintain Excel Macros in bonus files
Qualifications for consumer operations
  • Master's Degree in Business or Master's Degree in Human Resources or Master's Degree in Industrial/Labor Relations or Master's Degree in Organizational Psychology or Master's Degree in Communications
  • At least 5 years of experience in advanced SAS programming
  • Experience in business management/project/business/data analyst role
  • Relevant experience in database management
  • Excellent in Excel, VBA, SQL or Teredata
  • Proficient in Qlikview, Cognos, MS Access
5

Consumer Operations Job Description

Job Description Example
Our company is looking for a consumer operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for consumer operations
  • Provide meaningful analysis, review, and commentary on bonus results compared to budget and forecast on a monthly and quarterly basis
  • Develop and change calculation and forecast models based on bonus program changes
  • Effectively communicate and collaborate with Sales, Compensation, HR, and other Finance teams on bonus program changes
  • Ensure operational controls for all bonus payments are in place and working effectively, associated processes are SOX (Sarbanes-Oxley) compliant
  • Have an advanced understanding of service and/or contact center technologies
  • To ensure cut-off times for uploading/downloading and transmission of files are all met
  • To handle service requests, enquiries and complaints in a timely manner and within established standard service level
  • To liaise with relevant parties (eg
  • To assist with training of new staff
  • To handle operation issues arising from Giro Application processing
Qualifications for consumer operations
  • Ability to work various computer applications (ALSCOM, LaserPro, Microsoft Office)
  • Five years banking experience required of which three years experience must be in a supervisory capacity
  • Experience in managing matrix-based project teams including internal resources and contractors is preferred
  • Consumer Product servicing experience desired experience
  • Minimum 8 years Banking Operations experience, preferably in a Consumer Bank, with strong local presence and extensive global network
  • In–depth experience in driving & implementing enterprise-level program across locations

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