Consumer Banking Job Description

Consumer Banking Job Description

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Consumer banking provides one-stop financial advisory solutions at the bank branches through insurance services and products, such as retirement planning, savings and financial protection.

Consumer Banking Duties & Responsibilities

To write an effective consumer banking job description, begin by listing detailed duties, responsibilities and expectations. We have included consumer banking job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop and maintain standardized reporting on loss components such as compromise card events and status, losses by merchant groupings
Partner with LOB/Region Compliance teams, Internal Audit, Operational Risk and other control functions in driving the strategic agenda to improve the control framework, , the execution of tactical steps
Participate on product development teams, obtain advice from legal counsel as appropriate, and foster cooperative efforts working with business counterparts
Collaborate with business line management to develop corrective action plans and monitor progress
Participate on implementation teams for new or changed regulations
Influence and approve business processes and procedures to ensure they are structured to effectively mitigate risk
Overall responsibility for the completion of enterprise compliance risk assessments
Develop the business strategy, requirements and their implication to applications/systems that may be internal or customer-facing
Document functional capabilities and associated processes for various Internal Applications
Coordinate with application development teams to develop functional design specifications that adhere to design standards and meet defined business requirements

Consumer Banking Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Consumer Banking

List any licenses or certifications required by the position: CPA, ACAMS, CFE, CIA, FEDAI, BCSBI, PMP, SAS, AMFI, CRCM

Education for Consumer Banking

Typically a job would require a certain level of education.

Employers hiring for the consumer banking job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Undergraduate College, Finance, Business, Accounting, Economics, Management, MBA, Education, Computer Science, Law

Skills for Consumer Banking

Desired skills for consumer banking include:

Bank policies and government regulations
Financial services industry
Products and solutions
Clients’ financial life priorities and connecting them to Bank of America solutions that meet their financial goals
Financial markets and economic trends for execution of growth strategy
Hindi
Compliance and regulatory requirements exposure to multicultural issues
Goals
Circumstances

Desired experience for consumer banking includes:

2-4 years progressive Banking experience
Outbound and inbound sales management experience
Retail mortgage experience
Phone/internet lead solution experience
Call Center Management or Quality Certification
Conduct end-to-end analysis and design of applications including needs assessment, requirements gathering, risk assessment, use cases, and functional specifications

Consumer Banking Examples

1

Consumer Banking Job Description

Job Description Example
Our growing company is looking for a consumer banking. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for consumer banking
  • Manage customer’s issues on service or investment needs
  • Research complaints & compliments
  • Work hand in hand with fellow CBG RMs, Service Manager and TRE to ensure that all objectives of the team are met and there is team harmony and unity
  • Ensure compliance with operations risk and rigour requirements Health & Safety standards, security of premises, KYC and anti-money laundering measures
  • For specialty sales roles, one-on-one consultation or meetings with hiring managers
  • Lead the community of practice among the administrative team in the line of business that performs onboarding activities, direct logistical support as needed for either party
  • Collaboration with key support partners and subject matter experts to deliver and maintain the program activities, and provide input for ongoing improvements to enhance the effective execution of the program activities
  • Working with Sales Onboarding Leader team, and maintain sufficient understanding of all business line onboarding routines to enable continual line of business support
  • Serve as a point of escalation for Sales Onboarding program improvements on behalf of the line of business
  • Role may include direct new sales colleague support dependent on custom line of business requirements
Qualifications for consumer banking
  • Experience working on a financial application a plus
  • Minimum of one year of Investment Banking experience and previous experience in the Consumer space is highly desired
  • Total competency in teamwork
  • Proven experience with MS Office, particularly Excel
  • Previous experience with internal applications such as Customer Assist or IVault
  • Bachelor's Degree in business or related field (Master degree preferred)
2

Consumer Banking Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of consumer banking. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for consumer banking
  • Collaborate with the businesses to understand any grievance, identify the potential cause, and determine the required remediation required, assist the businesses in responding to the customer
  • Manage staff attendance levels, based on monthly absence statistics (annual leave, sick leave, ) to ensure proper work ethics & discipline
  • Perform settlements for Card Products
  • Research out of balance general ledger and internal DDA
  • Prepare daily wires
  • Post Commercial Card payments sent in via wire and ACH
  • Supervise and tutoring Kasisto’s development within digibank
  • Source for and acquire new clients within market and refer potential clients to other marketing teams or other segments within the bank
  • Contribute to annual revenue targets set forth by senior management by identifying, recommending, and closing new deal opportunities to be entered into by the firm
  • Expand, implement and lead ground- breaking retail banking strategies within the region
Qualifications for consumer banking
  • Understand customers’ demand and business processes and be able to value-add by identifying areas of improvements and provide solution
  • Create process models, functional specifications, flow diagrams, and charts to provide direction to solution and developers and/or the project team
  • Motivated individuals with winning mentality
  • Ability to communicate at all levels with clarity and precision (verbal and written)
  • Excellent in organizational skills, influencing and negotiation skills
  • Ability to multi-tasks and aligning priorities with overall business strategy
3

Consumer Banking Job Description

Job Description Example
Our innovative and growing company is hiring for a consumer banking. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for consumer banking
  • Manage branch real estate strategy for the region
  • Execute Bank initiatives in the region
  • Monitor competitor activities and programs, and identify product, marketing and other opportunities to share with Senior Executives
  • Manage and inspire branch network associates in the region, including career development, performance management and recognition
  • Lead with focus on sales and service and show coaching of Branch Managers and Business Development Officers
  • Service and sell to clients via escalations or complex sales referred by Branch Managers, and participate in sales calls with Small Business or Commercial partners as appropriate
  • Act as a community leader for the bank
  • Champion a customer centric culture across region
  • Manage risk and compliance for branches in the region
  • Understands and demonstrates East West Bank’s core values
Qualifications for consumer banking
  • Proven sales track record in the consumer or enterprise banking space
  • Ability to network and build rapport with external stakeholders (corporations and potential referral agents)
  • Strong passion for sales along with good presentation and interpersonal skills
  • Strong analytical, problem-solving and decision-making skills with ability to adapt to changes
  • 5 years of Retail and/or Consumer Lending Sales experience
  • Capable of managing own activity and time for efficient execution of duties
4

Consumer Banking Job Description

Job Description Example
Our company is growing rapidly and is looking for a consumer banking. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for consumer banking
  • Development and maintenance of models and reports to support pricing and profitability of consumer lending
  • Pricing and profitability analysis, cash flow projections and data analysis
  • Conducts analysis and evaluation of business data to identify events or anomalies that may pose compliance risk
  • Offers innovative ideas and system solutions for monitoring, data management, issue tracking, and reporting to compliance management
  • Analyzes and manages compliance risks associated with all business initiatives, taking into account the potential penalties, various risks, scope and potential for non-compliance
  • Partner Relationship Mgmt
  • Develop strategy for win-win partnership model
  • Candidate has the combination of payment / credit card usage / loan and retail digital
  • Has the network of potential partners to be approached
  • Ensure achievement of Acquisition of new-to-bank (NTB) customers by developing marketing program and/ or process improvement
Qualifications for consumer banking
  • Understanding of the line of business and field sales process
  • Ability to work on multiple projects/tasks during the same time period
  • Ability to form and maintain an internal network of colleagues to assist in gathering information or assisting in work to be performed
  • Good proficiency with PowerPoint and Excel
  • Five years of banking, small business and/or sales management experience
  • Experience automating collection of data and analysis of large data sets, including experience with reporting applications
5

Consumer Banking Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of consumer banking. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for consumer banking
  • Monthly budgeting and forecasting to support the Consumer Banking business lines, including establishing financial assumptions and critical decision variables
  • Monthly reporting and reconciliation of fee income and expense – includes financial maintenance responsibilities such as actuals & forecast variance analysis, accrual management, and driver analysis
  • Expense tracking for Consumer Banking strategic projects and initiatives
  • Preparation of executive level reporting/presentations, including monthly & quarterly business reviews and strategic proposals
  • Develop and maintain strategic models that consider equity market and interest rate projections to size future growth and opportunities
  • Identifies trends and developments that may impact future business performance and profitability
  • Acts as liaison to business unit and technology personnel to enhance reporting capabilities
  • Manage and execute end to end talent management process for RMs including market expansion, hiring, onboarding, proficiency of client management
  • Design, develop and maintain key components of the software suite using SharePoint 2010 and 2013
  • Collaborate with and gather input from other team members and stakeholders to improve functionality
Qualifications for consumer banking
  • Degree with at least 5 years' of relevant experience, preferably in Channels with strong business acumen
  • Ability to function with a high sense of urgency in an environment with ever-shifting priorities
  • Experience in Consumer Default
  • Strong proven analytical, technical and problem solving skills
  • Ability to adapt to changing environment and be a leader of “change”
  • Skilled at interpreting complex finance and accounting data into actionable information for business line management

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