Consumer & Community Banking Job Description

Consumer & Community Banking Job Description

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Consumer & community banking provides ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation.

Consumer & Community Banking Duties & Responsibilities

To write an effective consumer & community banking job description, begin by listing detailed duties, responsibilities and expectations. We have included consumer & community banking job description templates that you can modify and use.

Sample responsibilities for this position include:

Analyze complaints data, inclusive of call monitoring, across all consumer lines of business for trends and the drivers behind complaints
Document and articulate results of analysis for audit leads and management across the department to utilize in their Audits, Audit planning, stakeholder meetings, and various forums
Interact with stakeholders to interrogate processes, complaint handling, root cause analysis
Manage audit engagements within the CB business
Establish strong relationships with senior CB business leaders and related control groups
Combine knowledge of brokerage and Investment Advisor activities to recommend best practice solutions to issues
Provide ongoing continuous monitoring and relationship management for certain key CB groups
Establish strong relationships with senior business leaders and related control groups
Leading and supporting the building out of the department
Leading the model development including the design, analysis, estimation, documentation, review and implementation

Consumer & Community Banking Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Consumer & Community Banking

List any licenses or certifications required by the position: CIA, CPA, ACAMS, CFE, ITIL, MBA, CA, CRCM, CISA, CAMS

Education for Consumer & Community Banking

Typically a job would require a certain level of education.

Employers hiring for the consumer & community banking job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Finance, Accounting, Economics, Business, MBA, Communication, Computer Science, Management, Statistics, Legal

Skills for Consumer & Community Banking

Desired skills for consumer & community banking include:

Regulation surrounding business
Control and risk management concepts with the ability to design
Create and evaluate a Risk & Control Self-Assessment in conjunction with business partners
Microsoft applications
PowerPoint
Databases and application architecture
Infrastructure
Load balancing
Server clustering
Storage networks

Desired experience for consumer & community banking includes:

Represent his/her work product to senior management, model governance, auditors and external regulators
Provide thought leadership to improve CCBRM modeling methodology and efficiency
Leading the intergration with strategic projects around data, and technology
Continuously improving risk modeling tools and methods through data enhancement, including new risk characteristics and developing new algorithms
Coordinate with various lines of businesses to develop loss modeling framework to better capture common risks, ensure consistent sensitivities, and make aggregated result sensible
Ability to work with remote team members and develop partnerships to promote team driven results

Consumer & Community Banking Examples

1

Consumer & Community Banking Job Description

Job Description Example
Our company is hiring for a consumer & community banking. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for consumer & community banking
  • Leading the integration with strategic projects around data, and technology
  • Provide strategic financial advice and guidance to the Executive Leadership Team supported to the individuals who report directly into the Executive Leadership Team
  • Help manage the calendars of the team's Executives and work effectively with other administrators and meeting participants to efficiently and effectively schedule meetings
  • Lead new practices design, enhancement, and remediation projects, including formulating project plans and timelines, facilitating working sessions, reporting on progress, and driving execution
  • Govern program change activities by positively and creatively influencing change, ensuring changes are appropriately documented, approved, and
  • Analyze/design enhancements to existing or new applications, and/or requirements gathering and design in support of new product development
  • Work with Architects/Designers/Developers to ensure clear understanding of functional specifications and work with QA Specialists to ensure effective development of test plans, scenarios, and scripts
  • Ensure adherence to structured software development lifecycle processes and procedures
  • Support annual HMDA submission
  • Use SAS/SQL or other analytic tool to conduct complex quantitative analyses consistent with regulatory requirements
Qualifications for consumer & community banking
  • Project planning and analysis – including project plans, documenting scope and business requirements, detailing issues & problems
  • Knowledge of Credit Risk is a plus
  • At least 4-6 year's internal/external auditing experience, with at least 1-2 years specifically covering Consumer products, services, or operational functions preferred
  • Minimum of 4 years relevant work experience as a business systems analyst
  • Experience leading initiatives utilizing a team of 2-3 resources to get the work done
  • Experience in development of structured use cases
2

Consumer & Community Banking Job Description

Job Description Example
Our company is searching for experienced candidates for the position of consumer & community banking. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for consumer & community banking
  • Managing performance center hosts, troubleshooting host related issues, test failures, password reset
  • Manage the work of team members
  • Administer the monthly Common Profit Book (CPB) input and allocation processes for Rewards and Balance Stratification across the different portfolios under Card Services
  • HLIM Requested by Tower vs
  • Aggregate information across the organization for reporting critical information
  • Communicates the results of compliance testing via written reports and oral presentations to senior and middle line management
  • Execute special projects as assigned by Compliance Testing Management
  • Conducts regulatory compliance risk assessment reviews by evaluating the vendor regulatory environment, compliance risks and line of business internal processes through the performance of testing/validations
  • Work closely with the Global Compliance team Testing Leaders from CIB, AM, and Commercial Bank to identify enterprise/horizontal compliance risks that then feed into the Compliance Risk Assessment process considerations for future Monitoring or Training
  • Report on testing results, required resources, defects discovered and their status, performance baselines
Qualifications for consumer & community banking
  • Knowledge in Bank Secrecy Act and USA Patriot Act regulations and requirements
  • Minimum of 6+ years of Banking or Financial Services experience
  • A minimum of 3 years of hand-on modeling experience
  • Demonstrates extensive regulatory compliance knowledge and possess compliance testing skills specific to CCB
  • Ability to analyze and conclude on risk based results relative to testing outcomes
  • Sound decision making abilities about compliance risks and recommended corrective action
3

Consumer & Community Banking Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of consumer & community banking. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for consumer & community banking
  • Support the compliance role associated with the regulatory change management function – including analyzing mortgage related federal regulatory compliance statutes and regulations, GSE contractual requirements, and state and local regulations
  • Contribute and oversee detailed, concise, and timely reporting of legal requirement implementation metrics to senior executives and be able to describe metrics at a comprehensive level
  • Communicate and escalate risks related to results of metrics to management
  • Assist in the preparation and coordination of the annual risk assessment and development of the annual compliance plan for Mortgage Banking Compliance
  • Partner with Mortgage Banking Compliance leaders and CCB Compliance Training team to develop the annual training plan, communicate Global requirements, escalate emerging issues and maintain changes to the plan in accordance with standards
  • Contribute and assist in the preparation and coordination of monthly and quarterly compliance reports for senior executives and key stakeholders
  • Handle special projects as assigned by the Compliance Manager to support CCB and Global Practices
  • Develop, implement, and maintain TPO framework policies, standards, and provide oversight on compliance with RCSA
  • Work with colleagues from Legal, Risk, Operations, Global Security and Investigations and the Line of Business and coordinate investigations across those areas of the firm
  • Operational Efficiency, a business wide effort to identify a roadmap, aligning to business strategy and planned technology investments
Qualifications for consumer & community banking
  • Previous audit experience is mandatory
  • Ability to navigate the organization to identify and build key relationships to access needed data and get things done efficiently
  • Previous project management & controls experiences
  • Minimum of 3-5 years management experience strongly preferred
  • Strong understanding of pricing and interest rate risk management
  • Proficiency with performance engineering tools (LoadRuner, JMeter )
4

Consumer & Community Banking Job Description

Job Description Example
Our company is looking for a consumer & community banking. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for consumer & community banking
  • Will also support ad-hoc presentations, status reports and issue tracking
  • Skilling/Re-skilling
  • Analyze interval forecasted call volume to create optimal schedules to meet interval staffing level objectives
  • Develop and maintain schedules for all events (adjustment, training , meetings, etc)
  • Answer emails from managers/leads/agents and adjust schedules as needed
  • Provide mentoring to peers/new hires
  • Provide process education to leadership when appropriate
  • Complete and communicate group allowance reviews and updates
  • Ability to advance to a leadership role within 12-18 months
  • Perform side by side observations of controls, procedures
Qualifications for consumer & community banking
  • Engage business partners (Call Routing, eWFM, Dialer, ) to support Business Function engagement, integration and onboarding
  • Provide oversight of Workforce Management functions, ensuring that all changes and activities are coordinated across sites and business functions to support overall business strategy
  • Strong interpersonal skills, including an ability to communicate concisely to executive management to mentor junior team members
  • Knowledge of Chase Online/Chase.com, and the Chase Mobile experience CIG Tools and technologies
  • Experience using MS Word, Excel, Access, Power Point
  • Gather and analyze information, design controls and verification procedures to confirm accuracy and strengths of reporting
5

Consumer & Community Banking Job Description

Job Description Example
Our company is growing rapidly and is hiring for a consumer & community banking. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for consumer & community banking
  • Track and assist line of business management with action plans and issues resolution related to regulatory impacts, including those identified as a result of Compliance Monitoring, Testing, Audits or Exams
  • As part of the monitoring process, identify compliance risk and control gaps and communicate findings to management
  • Drive monitoring operations visibility through tools such as CA APM (Wily), Splunk and Dynatrace
  • Engage business partners to identify reporting needs
  • Gather and synthesize information from various sources, perform analysis, and interpret results
  • May participate in project/program activities involving data preparation, document creation and oral presentation of analytical results
  • Responsible to proactively and periodically review processes relative to their risk level and rate of change
  • Establish a risk assessment process to identify sub-LOB applicability and guidance to document rationale for in/out scope activity
  • Establish a governance framework to deliver consistent execution of the Common Control Program
  • Identify policy/procedure/process gaps and submit corrections for updates
Qualifications for consumer & community banking
  • Access and mine data from multiple sources to feed reporting
  • Lead a team of WFM Analysts with various WFM functional responsibilities (scheduling, real time adherence, planning, etc)Experience with traditional database/system languages
  • Minimum of 5 years relevant experience in leadership role
  • Advance Microsoft Office Excel, SharePoint, & Power Point skills
  • Strong leadership skills with demonstrated success in managing through complex and matrix functions across geographies
  • Strong analytical, organizational, project management skills

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