ESC Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the esc operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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PB
P Boehm
Paige
Boehm
302 Sabryna Ridge
Phoenix
AZ
302 Sabryna Ridge
Phoenix
AZ
Experience Experience
08/2016 – present
Philadelphia, PA
Rohq-esc-operations Intermediate Accounting Analyst
Rohq-esc-operations Intermediate Accounting Analyst
08/2016 – present
Philadelphia, PA
Rohq-esc-operations Intermediate Accounting Analyst
08/2016 – present
  • Provide advice and training to sourcing managers for any gaps identified during the process
  • Manages, motivates, and drives performance for team leads and team members handling account monitoring, investigation and resolution
  • Coordinates or assists in the effort to receive Processing activities from regions, ensuring
  • Conducts capacity planning to facilitate continuity of business
  • Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction
  • Assists the OMC in capacity planning and batch allocation to ensure that no disruption in the process will occur
  • Ensure contract management team’s adherence to the desktop procedures and checklist to fully govern and mitigate any risk to contracts lifecycle
04/2014 – 06/2016
Dallas, TX
Rohq-esc-operations Accounting Manager
Rohq-esc-operations Accounting Manager
04/2014 – 06/2016
Dallas, TX
Rohq-esc-operations Accounting Manager
04/2014 – 06/2016
  • Leadership: Manages, motivates, and drives performance for team leads and team members handling account monitoring, investigation and resolution
  • Leadership: Participates in regional or in-country projects that promote innovation in the workstation, cost savings, voice of the employees and as a workplace of choice
  • Business Operations: Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level commitments, and serve as a basis for management decisions
  • Business Operations: Ensures that the production team achieves its service level commitments, and manages customer noise thru process maintenance and improvement
  • Manages, motivates, and drives performance of team leads and team members handling operational invoice
  • Risk and Control: Executes and assists in the unit's COB plan and ensures an effective back-up system within the group
  • Participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employees and as a workplace of choice
07/2011 – 11/2013
Houston, TX
Rohq-esc-operations Accounting Analyst
Rohq-esc-operations Accounting Analyst
07/2011 – 11/2013
Houston, TX
Rohq-esc-operations Accounting Analyst
07/2011 – 11/2013
  • Responsible for quality and timely processing of non-PO invoices, PO invoices and employee reimbursement claims
  • Matching PO invoices to purchase orders and managing purchase order exceptions
  • Work closely with procurement to resolve any PO related issues
  • Responsible for quality and timely settlement of all CTE employee expense claims
  • Ensuring that invoice all elements are correctly data entered in the product processor - for example supplier details, address, tax calculations, currency, amount, etc
  • Ensure that all invoices and employee expenses are processed 100% compliant to Citigroup policies and procedures
  • Troubleshoot invoice, employee expense problems and escalations, solution process issues and interface with technical support to resolve systematic problems
Education Education
Bachelor’s Degree in Numeracy
Kaplan University
Bachelor’s Degree in Numeracy
Skills Skills
  • Able to rapidly learn technical and business techniques and knowledge
  • Strong interpersonal skills; strong stakeholder management skill
  • Excellent problem-solving skills; is able to grasp complex issues and provide solutions
  • Analytical and organized, with attention to detail
  • Has a strong sense of urgency
  • Knowledge in foreign languages is an advantage (e.g. Mandarin, etc.)
  • Excellent English written and verbal communication skills
  • Able to lead and motivate people
  • Committed to excellence
  • Action-oriented, logical and rational
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1

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Ensures production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction
  • Performs compliance and ensures timely and accurate processing of transactions coursed through self-service applications
  • Decides on rejection of employee reimbursements for non-adherence to policies and adequate documentation therefore deferring processing until the appropriate level of approval or proper documentation is obtained
  • Uses judgment based on practice and precedence supervision
2

ESC Operations Migration Analyst Resume Examples & Samples

  • Work independently with Senior levels (SVP & Director levels) within ESC and necessary support functions within Citi to ensure alignment of strategy with the appropriate Sponsors engaged to provide Executive Direction and Approval
  • Develop strong working relationships and presenting to the appropriate Steering committee, MD’s/Directors, strategy/planning team and key stakeholders, representing Enterprise Supply Chain, Citi Finance, Technology and Businesses
  • Negotiate priorities and helping to resolve conflicts among senior project stakeholders
  • Provide PMO leadership & cross functional coordination across ESC, Citi Finance and Technology
  • Ensure clear lines of communications exist among the projects team and stakeholders so they understand the project objectives, issues being addressed, benefits, actions and roles/responsibilities required to meet project deliverables
  • Implement engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of engagements as measured by global goals and customer satisfaction
  • Work with Executive Stakeholders and SME’s to implement/track major project deliverables and metrics, ensuring risks are highlighted timely to management and appropriate action plans are developed to resolve risks. Minimises our exposure and risk
  • Work with SME’s to develop and evaluate process and tool requirements, understanding impacts and interdependencies, while making decisions consistent with and in support of the strategic goals
  • Ensure consistent, uniform PMO processes are employed throughout the implementation of the project
  • Stay abreast of best in class practice, relevant internal/external changes and ensuring proper governance and controls
  • Provide change management support to Operations in system implementations and system enhancement projects
  • Provide expertise to deliver cost reduction, standardization of processes, policies and controls in the implementation of operations migrations projects
  • Sound knowledge in supply chain end-to-end process operations including sourcing, purchasing and payments processing
  • Experience within a global operations or Shared Services environment preferred
  • Solid experience and understanding of the procurement through payables process
  • Expertise in understanding, interpreting, and summarizing diverse types of transaction, financial, and qualitative data in succinct, senior management level presentations
  • Strategic management experience. (Procure through Payment system knowledge required)
  • Certification in at least one process improvement methodology is essential (Lean or Six Sigma preferred), with application within a customer centric service environment
  • Experience of managing a system/New process roll-out across complex international contexts
  • Macro development knowledge
  • 3+ years’ experience in project management and/or program management with a proven track record in implementing multiple programs and/or projects successfully and within agreed timelines is essential
  • 3+ years of experience in Operations area preferable
  • Structural and analytical thinking
  • Customer service orientation
  • Understanding of e2e processes, being able to think in a whole process
  • Excellent communication skills, good command of English (other European language is preferred)
  • Project management and fulfillment
  • Taking ownership of initiation and delivery of process improvements
  • Excellent prioritization, escalation and time management skills
  • Working without close supervision, self-driven
  • Maintaining excellent working relationship
  • Ability to work with virtual customers
  • Strong technical skills in MS Office and Oracle
  • Financial accounting and control awareness preferable
3

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Responsible for quality and timely processing of non-PO invoices, PO invoices and employee reimbursement claims
  • Matching PO invoices to purchase orders and managing purchase order exceptions
  • Work closely with procurement to resolve any PO related issues
  • Responsible for quality and timely settlement of all CTE employee expense claims
  • Ensuring that invoice all elements are correctly data entered in the product processor - for example supplier details, address, tax calculations, currency, amount, etc
  • Become familiar with corporate and departmental policies and procedures: CEMP, CSS, Accounts Payable, etc
  • Ensure that all invoices and employee expenses are processed 100% compliant to Citigroup policies and procedures
  • Able to identify and select withholding tax and VAT tax codes for the invoices
  • Troubleshoot invoice, employee expense problems and escalations, solution process issues and interface with technical support to resolve systematic problems
  • Decides on rejection of invoices for non-adherence to policies and adequate documentation therefore deferring processing until the appropriate level of approval or proper documentation is obtained
  • Ensures that resolution mailboxes are closely monitored and tracked to ensure that response is provided within committed SLA
  • Participate in ad hoc and special projects on an 'as needed' basis
  • Familiarity with invoice payment and financial tracking systems required
  • Good communications skills and aptitude for dispute resolution
4

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

  • Manages, motivates, and drives performance for team leads and team members handling account monitoring, investigation and resolution
  • Role may be involved in special projects to support management and site deliverables that would benefit CIA team in general
  • Leadership - involved in executing strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
  • Coordinates or assists in the effort to receive Processing activities from regions, ensuring
  • Min Education: preferable education - 4 years of college
  • Min Experience: preferablee experience - 4 to 7 years
  • Education: Business course
  • Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS Powerpoint)
  • Knowledge in foreign languages is an advantage (e.g., Mandarin, German, etc.)
  • High strategic leadership abilities, analytical and mentoring skills
  • Skilled communicator who influences and shapes the image of a complex division/business Unit
  • Skilled communicator who influences and shapes the image of a business unit
5

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Reviews requisitions pool, to ensure that all requisitions are processed or issued to respective buyers
  • Ensures PO's are issued in accordance with Citi's Procurement policy buying requirements
  • Create non/catalogue PO
  • Modify/cancel/close PO
  • Highly numerate with well developed analytical skills
  • Proven verbal and written communication skills
  • Experience of working in an international context
  • Managing day to day operations
  • Process improvement skills
6

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Works as part of a team to deliver end-to-end support to sourcing managers and business across India to include planning, execution, analysis to eRFx events through to full contracts management support
  • EServices specialists must adhere strictly to the desktop procedures and contracts checklist to ensure full governance and mitigate any risk to contracts in eSourcing
  • Specialist will deliver end-to-end solutions to sourcing events with early engagement to the sourcing cycle
  • Partner with sourcing managers to develop strategy and manage end-to-end eAuction events
  • Provide advice and training to sourcing managers and suppliers during the process
  • Execute and manage live eAuctions on behalf of the sourcing manager
  • Provide analysis of results tailor made to sourcing managers requirements
  • Provide latest auction industry trends and best practices to keep sourcing managers informed
  • At least 2 years of previous business and procurement experience
  • Fluent in written and spoken English language
  • Strong business writing and reporting skills
  • Excellent interpersonal, communication and negotiation skills with strong influencing and persuasive talents
  • Has an aptitude for innovation
7

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Matching PO invoices to Purchase Orders and managing Purchase Order exceptions
  • Work closely with Procurement to resolve any PO related issues
  • Ensuring that invoice all elements are correctly data entered in the product processor. For example supplier details, address, tax calculations, currency, amount, etc
  • Ensure that all Invoices and employee expenses are processed 100% compliant to Citigroup policies and procedures
  • Able to identify and select Withholding tax and VAT tax codes for the invoices
  • Troubleshoot Invoice, Employee Expense problems and escalations, solution process issues, and interface with technical support to resolve systematic problems
  • Decides on rejection of invoices for non-adherence to policies and adequate documentation, therefore deferring processing until the appropriate level of approval or proper documentation is obtained
8

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

  • Is considered as a subject matter expert (SME) of the various activities in the T&E Operations
  • Must be proficient in Procure to Pay (P2P) and Concur 7.5
  • Effective analytical and mentoring skills
9

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Experience working in cross-cultural global teams Project-related experience desirable
  • Knowledge in foreign languages is an advantage (eg Mandarin, Japanese, etc.)
  • Client-focused for exemplary customer service Is courteous and diplomatic when communicating with Citi stakeholders
  • Flexible and team-oriented, willing to learn and share experience with other team members
  • Has a strong sense of urgency * Willing to work long hours, holidays and/or weekends
10

Esc-operations Manager Resume Examples & Samples

  • Role may be involved in special projects to support management and site deliverables that would benefit the team in general
  • Involved in executing strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
  • Sees to it that control processes and procedures are in place to identify and mitigate risks in his/her area of responsibilities
  • Must be proficient in Procure to Pay (P2P), Concur 7.1, Citidirect and other applications used by the Production Unit
  • Strong interpersonal skills; strong stakeholder management skill
11

Rohq-esc-operations Manager Resume Examples & Samples

  • Conducts capacity planning to facilitate continuity of business
  • Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level commitments, and serve as a basis for management decisions
  • Ensures that the production team achieves its service level commitments, and manages customer noise through process maintenance, improvement and re-engineering
  • Handles ad hoc assignments as required by management
  • Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS PowerPoint)
  • Strategic leadership abilities, analytical and mentoring skills
12

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Produce reporting from multiple sources such as Business Activity Warehouse (BAW) and eSourcing to create integrated views and analyses that can be used to drive decision making
  • Production of expense line and spend analytics that support category and business reporting
  • Deliver business, country and regional inquiries and ad hoc data requests and projects
  • Design and build analytical models and reports that support management reporting package, as well as ad hoc requests
  • Deliver preparation of periodic save and spend reporting dashboards (e.g. Category Council Reviews)
  • Build Business Activity Warehouse (BAW) reports for mapped vendor payment information and build vendor inventory schedule for expense category analysis
  • Provide analytical support to strategic ESC programs such Vendor Rationalisation, Commodity Classification, Business based analytics and Sourcing Deal analytics
  • Operational experience in a shared financial services environment
  • Experience of banking or financial services may be an advantage
  • SQL script writing, editing and report generation
  • Knowledge of C+, visual basic and macros is not required, but will be an advantage
  • Advanced Microsoft Excel and intermediate Microsoft Access and PowerPoint systems knowledge highly beneficial and familiarity with Citi systems (Pearl, local GL, SAP Business Objects, eSourcing) and processes useful
  • High degree of numeracy, knowledge of accounting practices/procedures and an analytical approach to tasks and problem solving skills are essential as is attention to detail and accuracy
  • Ability to understand and manipulate large amount of complex data and condense into key themes, demonstrable example of accurate and detailed analysis/reporting within previous roles including preparation of
  • Recommendations for management
  • Good interpersonal skills; ability to develop strong partnership with stakeholders
  • Self-starter, able to manage several tasks simultaneously and deliver to deadlines with minimal supervision, as well as being adaptable to short deadlines and moving deliverables
  • Educated to a degree standard
  • 1-2 years of experience in a related field
  • MBA or equivalent qualification is preferred but not essential
13

ESC Operations Resume Examples & Samples

  • Manages, motivates, and drives performance of team leads and team members handling operational invoice
  • Participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employees and as a workplace of choice
  • Escalates concerns regarding production operations and provides recommendations on potential solutions
  • Manages invoice processing and compliance are in accordance to the most up to date Standard Operating Procedures and invoice processing guidelines/instructions and applicable CEMP guidelines
  • Executes and assists in ESC Operations COB plan and ensures an effective back-up system within the group
  • Knowledge in foreign languages is an advantage (e.g. Mandarin, etc.)
14

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Must have the ability to handle a wide variety of tasks with varying degrees of complexity that requires attention to detail and a sense of urgency
  • Knowledge of Finance and Accounting processes is an advantage
  • High degree of numeracy, knowlede of accounting practices/procedures and an analytical approach to tasks and problem solving skills are essention
  • Ability to understand and manipulate large amount of complex data and condense into key themes, demonstrate example of accurate and detailed analysis including preparation of recommendations for management
  • Excellent problem solving skills, is able to grasp complex issues and provide solutions
  • Serves as central liaison for issues and requirements of initiatives
  • Responds to customer queries as appropriate
  • Ensuring documentation (resolutions, investigations, escalations) are accurate and appropriately concise
  • Communicating via email with information accurately captured and message appropriately conveyed
  • Documents key findings and information in emails
  • Must be able to provide vital information to the project lead as required
15

Rohq-esc-operations Accounting Senior Manager Resume Examples & Samples

  • Partner with Regional Senior ESC management in migrating AP-related processing activities to the CSC
  • Actively support standard Supply Chain platform implementation and process migrations
  • Strong functional understanding of procurement-through-payables operations
  • Solid knowledge of risk and control, quality assurance and project management best practices and techniques
  • Individual proficiency with reporting tools and MS Office suite
  • College and University Degree is required
  • Ability to lead groups of both of individual contributors and managers of managers
  • Self-motivated, results-oriented, and ability to multi-task in a fast moving environment with different functional areas to get the job done
16

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

  • Works as part of a global contract management team to deliver seamless end-to-end support to sourcing managers and business across regions which includes planning and execution of contract management
  • Ensure contract management team’s adherence to the desktop procedures and checklist to fully govern and mitigate any risk to contracts lifecycle
  • Partner with sourcing managers and contracts management team from other regions to develop strategy and more efficient end-to-end process of contract management
  • Take ownership of the managed team and implement Citi people management practices to ensure excellent employee experience in the course of the entire employee lifecycle
  • Ensure that the team has the required quantity and quality workforce in place
  • Team members are informed and trained to execute their jobs as required. Capacity planning and ensuring that staff levels are sufficient to meet business needs
  • Ability to interact with all levels of management in a professional and positive manner
  • Performed eServices functions at a regional level or country specific outside of the Philippines
  • Knowledge of MS Office suite, including Excel, Word and PowerPoint is critical to the function
  • Excel in organizational, analytical and time management skills
  • Takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives
  • Additional language skills would be an advantage
17

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

  • Highly organized and keen attention to detail
  • Inquisitive, self-motivated and driven to deliver results
  • Can work independently, as well as collaborate with others
  • Past experience with expense, savings, operational metrics reporting is a plus
  • Familiarity with SQL is a plus
18

Rohq-esc-operations Resume Examples & Samples

  • Provide day-to-day leadership, management, and oversight of various Manila-based operational processes to maximize operational effectiveness through adoption of best practices, cost effective services/products, audit controls, and operational reporting
  • Ensure that all quality, timeliness and cost efficiency standards are clearly defined and are consistently me
  • Partner with senior stakeholders outside of ESC such as Finance, FRO and others
  • Responsible for the recruitment, training, professional development, recognition, compensation strategies, mentoring, coaching, and daily performance of all personnel within the team
  • Minimum 5 years of experience in a senior Supply Chain operations (accounts payable, procurement operations) management role, preferably in a shared services environment
  • Accounting background is preferable
  • Solid knowledge of risk & control, quality assurance and project management best practices and techniques
  • College or University Degree is required
  • Demonstrated flexibility, sensitivity, and awareness to effectively manage assigned personnel
  • Demonstrated ability to lead managers of managers and large teams
  • Demonstrated ability to coach and influence peer group in decision making and strategic processes
  • Effective people management skills including experience in the coaching and development of other seasoned professionals
19

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Proficient in the use of office applications (MS Word, Excel, Powerpoint etc)
  • Must be proficient in Procure to Pay system (P2P) and knowledgeable on Citi Legacy systems (Flexcube, DBS, EBS/FMS)
  • Strong interpersonal skills; strong stakeholder management skills
20

Rohq-esc-operations Accounting Manager Resume Examples & Samples

  • Leadership: Manages, motivates, and drives performance for team leads and team members handling account monitoring, investigation and resolution
  • Leadership: Role may be involved in special projects to support management and site deliverables that would benefit CIA team in general
  • Leadership: Involved in executing strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
  • Leadership: Conducts capacity planning to facilitate continuity of business
  • Leadership: Participates in regional or in-country projects that promote innovation in the workstation, cost savings, voice of the employees and as a workplace of choice
  • Business Operations: Escalates concerns regarding production operations
  • Business Operations: Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level commitments, and serve as a basis for management decisions
  • Business Operations: Ensures that the production team achieves its service level commitments, and manages customer noise thru process maintenance and improvement
  • Risk and Control: Sees to it that control processes and procedures are in place to identify and mitigate risks in his/her area of responsibility
  • Risk and Control: Executes and assists in the unit's COB plan and ensures an effective back-up system within the group
  • Others: Handles ad hoc assignments as required by management
  • Others: Ensures the growth of the team - both career and personal
  • Others: Serves as backup to the SLT; handling escalations and concerns regarding production operations
  • Knowledge of the PtP Utility operation, including support units
21

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Performs quality control and ensures timely and accurate processing of vendor invoices
  • Decides on rejection of invoices for non-adherence policies and inadequate documentation, therefore deferring processing until the appropriate level of approval or proper documentation is obtained
  • Participates in customer call as needed
  • 2 years of professional, diverse experience across the finance industry, functions and businesses
  • Experience working in cross-cultural global teams is an advantage
  • Good problem solving skills; is able to grasp complex issues and provide solutions
22

ESC Operations Systems AP Manager Resume Examples & Samples

  • Evaluate and document team’s performance and makes decisions on merit, hiring, terminations and other personnel actions
  • Responsible for employee development inclusive of completing and administering performance appraisals, goal setting and time management. Provide mentoring to direct staff and other cross team members
  • Apply in-depth understanding of concepts and procedures within own area of functional responsibilities and knowledge of other areas to resolve issues that impact beyond own area
  • Strong functional and technical knowledge Project Management Methodologies, Presentation/Reporting tools, data and databases to support business needs
  • Demonstrate a comprehensive understanding of financial transaction workflows and required controls, to ensure System Responsibility and adherence to Citi’s policies and procedures
  • Drive a strong risk and control culture; ensuring timely compliance with quarterly attestations, and employee entitlement review cycles
  • Ability to manage team delivery within a flexible and global structure
  • Ensure essential departmental procedures are established and followed; Contributes to defining standards to existing processes and/or new projects
  • Persuade and influences others through strong communication and diplomacy skills. Exhibit strong communications and interpersonal skills with senior leaders, technology, operations, and end user groups, specifically during situations with conflict
  • Ability to work effectively with a diverse and global group of business and technical personnel and ensure rapid resolution to Production issues or Project deliverables
  • Ability to successfully manage multiple requests in a deadline-driven environment
  • Responsible for projects and business as usual Production activities for individual and team assignments
  • PMI certification and/or global program experience preferred
  • Citi Lean Apprenticeship and/or comparable process efficiency methodology training required
  • Production Support for a global platform experience preferred, with knowledge of prioritizing and supporting staff to deliver to urgent Severity 1 related system functionality or availability related issues
  • Working knowledge Oracle eBusiness Suite Financials or other comparable ERP systems. Deep knowledge of Accounts Payable, Accounts Receivable, Global Legal and Regulatory requirements, Taxes, and Payment solutions
  • Knowledge of Sourcing, Procurement, Global T&E, Oracle ERP systems and legacy General ledger systems and past operational knowledge a plus
  • Working knowledge of MS Project. Highly proficient on MS Office products; advanced Excel features; strong Visio and PowerPoint presentation skills
  • Leadership capabilities, with strong lead by example experience and ability to highly motivate a large global team
  • Facilitate meetings which must include agendas, meeting minutes and action items
  • Strong negotiation and communication skills (both written and verbal). Able to articulate issues with functional teams and businesses verbally and in writing
  • Must be extremely organized with proven ability to multi-task and manage to dynamic daily priorities
  • Proactive, needs to be results driven
  • Possesses expert level of knowledge, skills and abilities required to resolve most issues referred by subordinate staff
23

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Is considered as a subject matter expert (SME) of the various activities within Control, Investigation & Analysis team
  • Must be proficient in Procure to Pay (P2P) and Legacy Systems (Flexcube, DBS, EBS/FMS)
  • Knowledge in foreign languages is an advantage (e.g. Mandarin, German, etc.)
  • Ability to discern a situation and escalate as needed
24

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Minimum Education: 4 years College
  • Preferred Education: 4 years College
  • Minimum Experience: Less than 2 years
  • Preferred Experience: 2-4 years
  • Education: Business Course
  • Is considered as a subject matter expert (SME) of the various activities within Control,
  • Investigation and Analysis Team
25

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Education: Bachelor's degree in accounting, finance, business administration, or a related technical field
  • 0-2 years of relevant industry experience in business analysis, including working in Accounts Payable or Fraud/Compliance
  • Detail-oriented and results driven; Experienced analytical and organizational skills required
  • Proven ability to trouble-shoot and problem-solve in a fast paced environment
  • Strong relationship building, teamwork, and follow up skills required
  • Strong written and oral communication skills required. Additional language capabilities a plus
  • Ability to project competence, credibility, and professionalism, including the ability to use these qualities to build and maintain strong peer relationships
  • Ability to work with global teams during early/ late hours as needed
  • Proficiency in using Microsoft Office products desired (Word, Excel, PowerPoint, Project, Visio; SharePoint)
26

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

  • Minimum 8 years work experience in Compliance, Audit, or Risk Management
  • Supply Chain/Third Party related experience desirable
  • An understanding of Operational Risk and Control Self Assessment
  • Strong interpersonal skills ability to develop strong partnership with stakeholder
  • Proficient in the use of workstation applications (MS Word, MS Excel, MS PowerPoint, etc.)
27

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Minimum Experience: Fresh Graduates or with less than 2 years of work experience
  • Knowledge of Mandarin Chinese (Reading/Speaking) preferred but not required
  • Strong interpersonal and stakeholder management skills
  • Good problem-solving skills; Able to grasp complex issues and provide solutions
28

Rohq-esc-operations Accounting Manager Resume Examples & Samples

  • Role may be involved in special projects to support management and site deliverables that would benefit the team in
  • A seamless transition from country to ESC Operations, as indicated by the KPIs
  • Consistent levels of service for those countries already migrated to ESC Operations
  • An acceleration of the transfer activities after the initial countries
  • Ensures that each team member receives appropriate number of training hours (includes various HR and online training)
  • Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level
  • Commitments, and serve as a basis for management decisions
  • Ensures that the production team achieves its service level commitments, and manages customer noise through process
  • Maintenance, improvement and re-engineering
  • Manages invoice processing and compliance are in accordance to the most up to date Standard Operating Procedures
  • And invoice processing guidelines/instructions and applicable CEMP guidelines
  • Sees to it that control processes and procedures are in place to identify and mitigate risks in his/her area of
  • Minimum of 4–7 years
  • Knowledge of the ESC operations, including support units
29

ESC Operations Head-turkey Resume Examples & Samples

  • Ensuring the effective running of all operational aspects of in country ESC operations in Turkey including
  • Transactional Services
  • Invoice, e-Invoice and Expense Verification and Compliance Services
  • Payment Services
  • Fixed Assets and General Ledger Services
  • Accounts Receivable transactions
  • Tax return filing and payment. (BSMV, KKDF, Income Tax, Stamp Duty, other taxes and dues)
  • MIS reporting to ESC EMEA and local country Operations management
  • Proof and eRecon activities
  • Accrual management
  • Ensure appropriate controls within all functions, that these controls are fully understood by their operators, and are properly evidenced
  • Liaise with internal and external customers and build alliances with key business partners in Finance, Operations, Technology, Vendor Management and Procurement
  • Identify and implement opportunities for process improvements and further automation
  • Process Management. Manage the unit, on a metrics based approach (productivity, accuracy, capacity management etc.)
  • Production Quality. Ensure that the operational responsibilities of the unit are discharged in accordance with documented procedures on a timely and quality driven and controlled basis
  • Process Efficiency. Challenge the rationale and mechanism for all processes either under the direct control of the unit or impacting the unit, actively identifying opportunities for process efficiency and redesign. Work in line with Continuous Process Improvement and Service Delivery initiatives to achieve these efficiencies
  • Staff training and development. Actively monitor and assess the development needs of the staff within the unit, and facilitate the provision of training and development opportunities. Ensure that staff are set clear goals and have clear expectations with regard to the results by which they will be measured
  • Customer Satisfaction. Develop a strong working relationship between the unit and the internal Citi customers it services undertaking periodic service reviews
  • Strong Accounting and Tax technical knowledge
  • Team management experience through full performance management cycle
  • Knowledge of and proficiency in the delivery of operational services
  • Proven track record within a relationship management position where experience has been gained in building and maintaining relationships, conflict resolution, and problem solving and managing difficult relationships
  • Good PC skills particularly Excel, Word
  • Fluent spoken and written English
  • Ability to work effectively with culturally diverse client groups
  • Ability to work in pressurized environment and to monthly deadlines
  • Working without close supervision
  • Graduate Level
  • Accounting Certification is preferred but not essential
  • Qualified through experience
30

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Participates in the Continuity of Business (COB) planning and implementation for the unit for an effective back up system Participates in customer calls as needed
  • Assists in training or coaching new team members
  • Experience taking call and explain what is needed to business user/client/vendor
  • Proficient using/applying formulas in Microsoft Excel
31

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Proficient in the use of office applications (MS Outlook, MS Office, MS Word, MS Excel, MS PowerPoint)
  • Mandarin proficiency is required
  • Competencies
32

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Biz Operations
  • Swift call-handling skills that will turn a conversation from dissatisfaction to satisfaction
  • Knowledge in foreign languanges is an advantage (e.g. Japanaese, Mandarin, etc.)
33

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

  • Work with complex formulas and advanced functions in MS Excel
  • Drives value for client
  • Communicate confidently and effectively in English
  • Experience with P2P, BAW and eSourcing systems or their equivalent is a plus
34

ESC Operations NAM Resume Examples & Samples

  • Leads administration and renewal of global electronic invoicing and PCard agreements; influences businesses’ control/process changes necessary to execute agreements
  • Maintains ESC’s Expense Policies Enforceability Grid; liaises with Citi Finance Initiatives team to ensure alignment with Policies and obtain approval from Citi’s Controller on updates to the Grid
  • Conducts regular ESC expense policy compliance/enforcement trainings and administers ad hoc enforcement communications to internal ESC Operations staff
  • Acts as Global SME for Regional ESC Quality Control Analysts on all Expense Policy matters, escalations, and clarifications
  • Supports ESC’s quarterly Citi Operating Expense Governance Process certification through preparation of data/inventories, as well as other reporting requirements
  • Reviews quality measurements to ensure proper execution of Global Operating Procedures and Enforceability Grid
  • Supports Global Head in maintaining robust quality control monitoring framework and execution
  • Manages global inventory, related registration process, and migration initiatives for Operating Expenses Outside of ESC
  • Bachelor's degree in accounting, finance, business administration, or a related technical field, or equivalent work experience
  • Relevant industry experience in business analysis, including working in Accounts Payable, Procurement, Supply Chain Operations, or Compliance
  • Proven experience enforcing internal expense policies in a transactional environment
  • General understanding of Supply Chain concepts/processes and modes of vendor payments/employee reimbursements
  • Technical Experience Preferred (including strong ability to develop knowledge of technical components): Oracle P2P (Procure to Pay) application, Concur CTE (Citi Travel and Expense)
  • Detail-oriented and results driven
  • Ability to learn quickly and to think outside of the box
  • Works well independently by conducting research with available tools
  • Strong written, oral, and presentation communication skills required
  • Demonstrated ability to interact with Senior Managers through all modes of communication
  • Ability to project competence, credibility, and professionalism, including the ability to use these qualities to build and maintain strong business and peer relationships
  • Proficiency in using Microsoft Office products desired (Word, Excel, PowerPoint, Visio; SharePoint)
  • Additional language capabilities a plus