Operations Specialist Resume Samples

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NF
N Friesen
Norbert
Friesen
119 Larson Centers
Philadelphia
PA
119 Larson Centers
Philadelphia
PA
Experience Experience
11/2014 – present
Detroit, MI
Risk Control Operations Specialist
Detroit, MI
Risk Control Operations Specialist
11/2014 – present
Detroit, MI
Risk Control Operations Specialist
11/2014 – present
  • Establishing, amending or canceling the limit and maintaining the credit static data in the systems concerned
  • Work effectively with other team members to deliver against shared objectives
  • Establishing, amending or canceling the limit and maintain the credit static data in the systems concerned
  • Working effectively with other team members to deliver against shared objectives
  • Providing support to Credit Officers and acting upon their instructions
  • Representing RCO Maintenance CTB on project specific working groups/governance forums
  • Performing regular controls thus ensuring data quality across the Credit and Market Risk infrastructure
07/2009 – 10/2014
Dallas, TX
Regional Operations Specialist
Dallas, TX
Regional Operations Specialist
07/2009 – 10/2014
Dallas, TX
Regional Operations Specialist
07/2009 – 10/2014
  • Develop and manage installation plans, coordinate and supervise 3rd party vendor activities. Manage potential conflicts and ensure customer readiness
  • Work closely with Sourcing to execute on obsolescence and excess improvement
  • Work with Service Desk and Service Management on any bottle necks or areas identified to improve response or service
  • Working knowledge in ITIL Incident, Change and Problem Management
  • Develop, manage, and lead key strategic initiatives when necessary
  • Utilize supply chain management tools (Lean, WMS, Velocity Slotting) to continuously improve warehouse operations and customer service
  • Monitor client retention, down for payment reporting and work to improve related metrics
04/2006 – 03/2009
Boston, MA
Operations Specialist
Boston, MA
Operations Specialist
04/2006 – 03/2009
Boston, MA
Operations Specialist
04/2006 – 03/2009
  • Perform operational database management duties including inventory management, storage room rentals, & work order management and reporting
  • Helps to create a positive work environment that builds trust, finds innovative ways to improve team work
  • Analyze existing supply chain network and provide input to future strategies (facility network design, location, network optimization)
  • Assist Team Manager to the preparation of Management Information reporting to senior management/Fund Boards
  • Work with management to develop efficiencies and manage risk within assigned tasks
  • Work closely with and support team of 100+ Performance Managers on a daily basis
  • Assists with resolving provider/member complaints, and maintaining communication between vendors, providers, members, and corporate staff
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of North Texas
Bachelor’s Degree in Business
Skills Skills
  • Able to manufacture basic parts or assemblies with preliminary drawings. Able to operate basic test or manufacturing equipment
  • Excellent communication skills, strong client focus, and have the ability to manage multiple tasks with attention to detail
  • Basic Knowledge of MS Office, Basic skills in Math, Basic Accounting,
  • Basic knowledge of collateral (i.e., receivables) concepts (applicable in ABLS)
  • Ability to learn quickly and engage in a number of detailed tasks at once
  • Strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input
  • Strong working knowledge and proficiency in the appropriate computer programs, such as MS Word and database input
  • Able to learn quickly and to engage in a number of detailed tasks at once
  • Excellent attention to detail and accuracy maintaining consistently high quality standards
  • Solid analytical skills; the ability to apply general rules to specific issues to quickly solve problems and to produce answers that make sense
Create a Resume
1

Operations Specialist Resume Examples & Samples

  • High School Diploma required; Associates Degree with financial emphasis highly preferred
  • Computer proficiency including Microsoft Office skills, especially Word, Excel and Outlook. MS Access a plus
  • Detail orientated and good follow through on open items and issues
  • Ability to research issues within and outside the firm
2

Entitlement Operations Specialist Resume Examples & Samples

  • Input data into the firm-wide request tool to create tickets
  • Monitor the progress of those tickets
  • Coordinate with other areas of the firm to ensure timely completion oftickets
  • Process and report on issues
  • Handle escalations for outstanding tickets
  • Resolve queries raised by the business and other areas
  • Handle inquiries from the Business Unit and other entities
  • Good Microsoft Excel skills
  • Create standards to be followed by fellow team members and other groups
  • Must work with a business focus to add value while cutting costs
  • Organized with the ability to prioritize tasks accurately and efficiently
  • Self Motivation is required
  • UNIX - Basic knowledge required
  • Basic UNIX Shell / Perl scripting
  • SQL / Relational Database Basic knowledge
3

Risk Management Operations Specialist Resume Examples & Samples

  • Manage multiple risk initiatives simultaneously related to entitlements, business continuity, vendor management, segregation of duties, and technology
  • Play key role in production of senior management reports
  • Assist with SSAE16 audit from inception to completion
  • Conduct Risk Control Self Assessments (RCSA) to document and assess internal controls
  • Prepare and present audit findings and recommendations to management
  • Develop and maintain working relationships with key stakeholders
  • Minimum of seven years experience in financial services industry
  • Investment Management core operations knowledge
  • Experience with regulatory reporting policies and regulations including regulatory reporting forms and instructions
  • Strong analytical skills and able to quickly process information
  • Demonstrated ability to interact with all levels of management
  • Proficiency at highlighting and documenting key issues and concerns
4

Operations Specialist Resume Examples & Samples

  • Responsiveness to queries and understanding of escalation requirements
  • Knowledge of accounting and books and records
  • Understanding of trade settlement
  • Good spreadsheet skills
  • Problem solving capability
5

Operations Specialist Resume Examples & Samples

  • Working with Global Operations personnel to ensure EMEA regulatory rules and changes to them are understood and complied with
  • Supporting to the central coordination for all EMEA regulatory engagement by Operations personnel
  • Supporting the regulatory updates from Operations to the EMEA Risk, Audit, UK governance and Board-level committees
  • Proven experience dealing with regulatory changes/regulatory initiatives
  • Effective communication skills, both written and verbal (i.e. being able to communicate clearly and decisively to colleagues and stakeholders will be a key candidate attribute)
  • Ability to work effectively within a team of colleagues across multiple functions
  • Proven experience operating at an analyst/associate level in a financial institution, with knowledge of investment bank operations and relevant trade life cycles
  • Experience within an operational risk and regulatory environment
6

Operations Specialist Resume Examples & Samples

  • Ongoing due diligence and risk management of the outsourced functions reporting to a Manager of the Fund Administration team (includes, review of trial balances, stock/cash/income/Withholding tax reclaims reconciliations, Total Expense Ratios, Expense Accruals, Market Value reconciliations, performance fee schedules etc)
  • Fund expense management process (includes maintaining the Fund expense database, reviewing/approving fund expense invoices and working with Service Providers to ensure payment)
  • Assist the review of Fund Dividend payments
  • Assist the review and approval of shareholder reports (annual and semi-annual financial statements)
  • Assist the Fund audit process
  • Assist Team Manager to the preparation of Management Information reporting to senior management/Fund Boards
  • Relationship management with internal & external stakeholders
7

Operations Specialist Resume Examples & Samples

  • To ensure timely completion of daily resolution of listed exceptions by contacting relevant groups such as Sales & Trading, market reference data team, Mumbai reconciliation team, etc
  • To work on market events such as exchange and clearing house merger, new product offering, etc
  • To work on internal various types of analysis on exchange business -
  • To work on strategic IT projects
  • To support new business initiatives in NPA pipeline
  • To review and complete the set up and maintenance of reference data for counterparties and trade related data
  • To understand the trade lifecycle, products, processes and systems, and to ensure risk controls are documented and implemented by the team on an ongoing basis as best practice
8

Infrastructure Configuration Operations Specialist Resume Examples & Samples

  • The Infrastructure Compliance organization provides regulatory compliance to Payment Card Industry (PCI) standards, Sarbanes Oxley (SOX), Safe Harbor (SH), Information Security Policies and Standards (ISPS) and TWDC Management Audits, Security Operations, Technical Audits, Vulnerability Management, Operational Efficiency and Reporting. The DTSS Operational Compliance teams work directly with Vendors, Segments and Business Units to comply with standards and audits
  • The Infrastructure Service Delivery organization provides technical-to-technical interactions between service design and service operations to ensure IT Service Health, run book maintenance, and continuous service improvement initiatives to ensure optimal IT Service delivery
  • The Infrastructure Program Management (IPM) organization provides program and project management oversight for the IOSD project portfolio. This includes facilitation of all project communications, technical reviews, and operational readiness for IOSD provided IT Services
  • The Infrastructure Release Management organization provides focus on the release management processes to ensure the proper introduction and modification of IOSD provided IT Services. In addition, this organization provides operational leadership and oversight for the configuration management
  • The Supplier Delivery Services organization provides DTSS Supplier and Vendor Management. This includes facilitation of Relationship Management, Invoice & Billing Analysis, Service Level Reporting, and Operating Level Reporting
  • Execution, measuring process metrics, identifying improvements and recommending improvement plans for DTSS IOSD Configuration Management Policies and Processes
  • Manage the process to ensure the Configuration Management Policies and Processes are being carried out within the DTSS IOSD team and the matrix delivery organization
  • Responsible for the integrity of the Configuration Management System (CMS) data and toolset
  • 5 years Management experience
  • 5 years of working within a Configuration Management role within an IT organization
  • 5-7 years of technical, management, communications, and financial skills in IT operations or Business Operations Environment
  • 5 Experienced with data modeling and design
  • Solid understanding of available and emerging IT technologies
  • Experience with or knowledge of major ITSM products such as HP Service Manager, BMC Atrium, ServiceNow, or IBM TADDM/CCMDB
  • Good communication skills both written and verbal
  • Experience working within an outsourced environment
  • Comfortable working within a highly matrix organization
  • Excellent Data modeling and data analytics
  • ITIL Foundations V2 or higher
  • Outsourcing in a multi-vendor environment strong preferred. Process development / deployment and Service Level background is helpful
  • 5 years of leading IT Projects / strong Project Management skills
  • Ideally qualified in ITIL Configuration Management Practitioners, COBIT/Lean process
  • Experience with ServiceNow Service Management Platform
  • ITIL V3 Intermediate or Expert Certified
  • Kepner-Tregoe Practitioner or equivalent
  • PMI Project Management Professional
9

Operations Specialist Resume Examples & Samples

  • Maintain and abide by detailed and standardized procedures and controls over daily processes
  • Understand and anticipate client and business unit needs across divisions/globally in order to provide excellent service
  • Prior Residential Loan work experience is preferred
  • Experience relating to daily processing, demonstrating an understanding of prioritization and time management
  • Interpersonal skills, ability to build and maintain strong relationships within the GLS dept and across business units
  • Analytical skills, to critically evaluate the information gathered from multiple sources and reconcile variances
  • The candidate should clearly demonstrate a high level of self motivation to pursue operational excellence
  • Ability to work independently and in a fast paced environment
  • Delivery focused with the ability to meet tight deadlines
10

Operations Specialist Resume Examples & Samples

  • Bachelor’s degree or equivalent work experience (2-3 yrs)
  • Ability to build and maintain effective working relationships with PAD Compliance; comfortable with interaction with all levels of management and external parties; a team-player
  • Pro-active approach to problem-solving; a logical thinker
  • Results-oriented, self-motivated and a flexible approach to working hours
  • Excellent prioritization, planning and time-management skills
  • Must be detail-oriented, highly responsible and able to work within tight deadlines
  • Flexibility to train outside of Delaware for short periods
11

Operations Specialist Resume Examples & Samples

  • High School diploma; prefer some advanced education
  • General understanding of rules/regulations and Stifel policies that pertain to the department
  • Solid analytical skills – uses logic and reasoning to identify complex problems; review related information and develop options and implement solutions
12

Operations Specialist Resume Examples & Samples

  • Strong mathematic skills with the ability to quickly solve problems
  • Strong written and verbal communication skills withthe ability toconvey information effectively
  • The ability to apply general rules to specific problems
  • Clerical knowledge of administrativeprocedures and systms such as managing files and records
  • Working knowledge of Customer and Personal Service
  • Good interpersonalskills and able to work well with others
  • Computer proficiency including Microsoft Office skills, especially Word and Excel
  • Accurate typing ability (40 to 45 wpm)
13

Operations Specialist Resume Examples & Samples

  • High School Diploma required, undergraduate college dregree in finance preferred
  • No directly related previous experience required. 1-2 years of banking or financial experience highly preferred
  • Series 7 & 66 preferred but not required
  • Proficient PC skills and working experience in Excel and Word
  • Must have solid and reliable mathematical and problem solving skills
  • High attention to detail and organizational skills
  • Must have the ability to interpret and apply industry rules and regulations
14

Teller Operations Specialist Resume Examples & Samples

  • Minimum two years customer service experience
  • Heightened attention to detail, time management and organization
  • Advanced computer skills
  • Previous banking/financial services/teller experience
  • Bilingual (fluent verbal and written skills)
15

Payments Operations Specialist Resume Examples & Samples

  • Capture funding details for reporting to Cash Management at the preset times
  • Capability of touch typing (10-finger typing system as an asset)
  • Very good communications skills and ability to work independently, reliably and precisely
  • Willingness to execute repetitive tasks
16

PoM Junior Operations Specialist Resume Examples & Samples

  • Solve operational tasks in timely manner according to the operational SLAs, working procedures agreed with clients and based on the Service Catalogue
  • Ensure support and provide consistent information to the project portfolio management community
  • Handle all support requests related to the projects data
  • Good knowledge of SharePoint
  • Basic or working experience in client facing positions related to development and delivery of change management in the area of support and data maintenance
  • Basic understanding of Project Portfolio and Project Management
  • Bring problem solving skills
17

Alternative Investments Operations Specialist Resume Examples & Samples

  • Update client statements for position valuations received from the fun
  • Reconcile all client positions & valuations
  • Prepare month end reports for accounting
  • 4-7 years of experience in the financial services industry
  • Proficient in the Microsoft suite of products (Excel, PowerPoint, Word, Access
  • Proven ability to lead and manage others
  • Proven ability to deliver on key projects
  • Proven ability to deliver change
18

Operations Specialist Entitlements Resume Examples & Samples

  • Processes entitlement requests requested and approved by following the proper department procedures
  • Performs day to day entitlements changes and updates - including but not limited to new hires, terminations, job duty changes, department changes, etc – according to the written procedures and guidelines
  • Researches and analyzes problems relating to entitlement changes. Communicates the issue with management
  • Performs daily, weekly, monthly, quarterly, and annual review processes accurately as outlined in the procedures and guidelines
  • Proactively initiates, develops, and maintains effective working relationships with team members as well as internal and vendor contacts. Work closely with team to achieve proper business results
  • Requests and receives proper approvals before making requested entitlement changes
  • Communicates often with management and keeps management informed of major problems or difficulties in procedures and suggests possible solutions
  • Understands the importance of correct entitlements
  • Ensures procedures and documentation are followed
  • Willingness to assist Help Desk or other associated areas, in regards to entitlement issues whenever required; goes to understanding and setting of priorities
  • May be expected to work some non-standard hours to complete tasks or resolve system issues or outages
  • Possesses working knowledge of the importance of correct entitlements
  • Demonstrates attention to detail
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
19

Project Portfolio Management Junior Operations Specialist Resume Examples & Samples

  • Analyze and resolve issues within the Project Portfolio Management tool landscape
  • Contribute to the local PoM Wroclaw team services
  • Propose and implement improvement to processes
  • Is committed to deliver services in a timely and efficient manner
20

Operations Specialist Resume Examples & Samples

  • This position is used in one of the following areas
  • Consumer Credit Originations/Account Entry (Documentation) - reviews standard consumer/commercial loan documentation and collateral for consumer/commercial loans for assigned cost center ensuring receipt of required documentation and compliance with acceptable standards and regulations
  • Consumer Credit Originations/Account Entry (Consumer Finance Operations) - Completes a variety of more complex clerical duties according to established procedures to support timely delivery and quality service to Consumer Finance customers for largest areas or most product lines. Provides some coordination and guidance relative to duties within the unit
  • Student Lending Operations (documentation) - provides support in maintaining current lending files of education loans including reviewing collateral and documentation for deviations from acceptable standards and ensuring receipt and compliance of required documentation
  • Image Support - Prepares, scans and indexes documents for new and existing customers
  • Testing/Routing - Reviews all inbound telegraphic communications which are not auto-routed, identifies originator, tests criteria and internally routes messages to correct destination. Processes undelivered and manual outgoing messages
  • Funds Transfer - Completes data entry or repair of electronically transmitted funds transfer requests in a timely and accurate manner
  • Cash Management Services - Responds to and resolves basic telephone and/or written service inquiries on Cash Management product lines according to established procedures and the Company's service quality focus. Coordinates operational efficiencies with production areas as appropriate
  • Securities Transfer - Examines securities submitted for transfer or redemption for proper requirements, concentrating on complicated transactions. Corresponds with customers to answer inquiries on securities processing
  • Commercial Support - Prepares and maintains collateral and documentation records pertaining to all new and existing commercial loan customers. Reviews collateral and documentation for deviations from acceptable standards and ensures receipt and compliance of required documentation
  • Preferred Servicing - Assists Premier relationship managers in establishing new account relationships for Premier customers while adhering to established procedures and the Company's quality service focus
  • Direct Sales - Coordinates loan closing activities including interacting with credit to obtain additional information, contacting customers to advise of approvals and any documents required at closing, and scheduling appointments with the branch. Cross-sells a full range of banking services to meet customer needs
  • Internet Banking - Completes a variety of most complex clerical duties according to established procedures to support delivery of quality service to Internet Banking customers. Provides some coordination and guidance relative to duties within the unit
  • Retail Lockbox - Operates automated mail extractors to complete preparatory functions for Image Remittance Processing, controlling and adhering to customer related workflow documents
  • Reconciliation - Applies knowledge and theory of accounting function to balance monetary transactions to data captured via-high speed check processing equipment. Completes complex balancing functions; monitors activity of reconcilement system for immediate on-the-job information as needed
  • Document Processing - Operates mainframe and PC-based high speed processing equipment utilizing various check sort programs and conventional magnetic ink capture and/or image-based technology in the Check Processing Control System
  • Inserting Services - Operates a multi-station inserter to process high volumes of mail ensuring quality of processing
  • Legal Processing - Accepts and processes highly sensitive legal documents served to the Company in a timely and accurate manner. Maintains appropriate records and files
  • Factoring Claims - Completes record keeping, accounting and filing duties for record maintenance of departmental activities
  • Minimum of two years proven and progressive operational experience or equivalent
  • Proven organizational, planning, analytical, problem-solving, customer service and communication skills
  • Knowledge of operational policies and procedures for assigned area
  • Knowledge of the fundamentals of personal credit (especially mortgages) and account administration gained through minimum of one year experience in both personal mortgage/loan setups
  • Ability to maintain confidentiality as well as operate pertinent office and/or mechanical equipment
21

Operations Specialist Resume Examples & Samples

  • Minimum of two years proven and progressive Operations Specialist experience or equivalent
  • Associate's degree in business, related field or equivalent experience
  • Proficiency with personal computers
22

Operations Specialist Resume Examples & Samples

  • High School diploma required; prefer some college coursework
  • Minimum of 1 year somewhat related work experience required; industry experience a plus
  • Able to understand and interpret applicable regulations and take the proper actions; able to consistently follow written procedures
  • Strong and proficient pc skills and Microsoft Office skills, especially Word and Excel
  • Exceptional and reliable mathematical skills
  • Trade settlements in CAD market
  • Knowledge of Fidessa Middle Office Platform
23

Soacc Operations Specialist Resume Examples & Samples

  • Ability to manage a steady volume of phone calls (inbound/outbound) with a high degree of professionalism
  • Service-minded attitude
  • Proficiency with Microsoft Office applications and Window's based software applications
  • Typing speed of 40wpm or better
  • Must be able to work within a team structure, facilitate effective communication and make sound decisions based on training and procedures provided
  • Must be comfortable working in a dynamic, ever-evolving work environment where operational experience is key to advancement and continued success within the LOB
24

Operations Specialist Resume Examples & Samples

  • Excellent technical analytical and problem-solving skills
  • Excellent Communication skills: - written, oral and presentation
  • Good Microsoft Office skills, especially with Excel
  • Good understanding of testing procedures and techniques
  • Basic understanding of Dashboarding technology
  • Basic understanding of connectivity tool capabilities, such as SFTP and Connect: Direct NDM
  • Have a working knowledge of a Data Quality Operating Model and taxonomy onboarding tasks that must successfully pass tollgates for implementation
  • Some understanding of financial services industry and banking terminology
  • Ability to identify areas of strength and opportunities for improvement
  • Able to deliver quality results in the required timeframe
25

Operations Specialist Nabet Resume Examples & Samples

  • Perform the duties of on-air operator in a fast paced environment, including maintaining the overall reliability, and execution of live news and network broadcasts
  • Monitor and maintain the continuity and availability for Network and distribution channel
  • Perform control room duties to support live events
  • Perform ingest and quality control duties for on-air content
  • Work well within a team environment
  • Continue to exceed expectations in on-air reliability and customer service for all BOC clientele
  • Ensure reliability of on-air schedules in a dynamic environment
  • 2 yrs experience in an On-air broadcast environment
  • 2 yrs experience in a live environment, specifically a strong background in executing live broadcasts
  • 2 yrs experience demonstrating an overall understanding & knowledge of the television production process, broadcast operations & news/sports/entertainment technical production requirements
  • 2 yrs of proven knowledge of switchers, routers, comms, ingest and automation systems
  • 2 yrs of experience in ingest and quality control processes
  • Proven leadership, high energy level, strong attention to detail, and strong team and communication skills
  • Ability to be flexible in approach, and respond well to pressure
  • Possess strong troubleshooting and process skills
  • This position requires the ability to work any scheduled time, including nights, weekends, and holidays to support the 24x7 on-air broadcast environment
  • This position is an NABET Local 11 Represented job. Successful candidate will be required to join the NABET Local 11 Union upon employment if not already a member
  • Must be willing to work in NYC, NY
  • Must have unrestricted work authorization to work in the US
  • 5+ yrs experience related field
  • Extensive and significant experience, understanding and knowledge of digital broadcast and productiontechnical systems, standards and processes
  • Technical experience with automated, real-time systems, digital video and audio troubleshooting and test techniques
26

Internationa Operations Specialist Resume Examples & Samples

  • Execute buys through the Regional Distribution Center’s (RDC, Spartanburg) for SUBs and distributors. (PEU)
  • Work with Finance, SI, and GDM in the creation of new GPS customer# and SI
  • Publish weekly high level confirmation report after each Buy’s requisitions are confirmed
  • Passion and enthusiasm about a career in supply chain management
  • Ability to balance a number of priorities successfully within tight timelines
  • Prior account experience or related internship or co-op assignment(s) for a consumer goods, apparel or global manufacturing concern
  • Must be detail-oriented with strong execution skills
  • 1-3 years of experience in a supply chain, purchasing or corporate customer service environment. Related co-op or intern assignment(s) will apply
  • College degree or its equivalent
  • Excellent communication skills both written and verbal, including the ability to work across cultures and time zones and plan accordingly
27

South Ga-teller Operations Specialist Resume Examples & Samples

  • Effectively lead team to performance goals
  • Identifying opportunities to enhance customer financial needs, goals and objectives
  • Pass teller operations specialist pre-employment assessment
  • Minimum two years cash handling experience
  • Ability to manage retail operations, as well as plan goals, schedules and objectives and conduct audits
  • Successful experience with cross-selling, upselling, and/or referring products
28

Operations Specialist Resume Examples & Samples

  • Acting as a first contact point for all project related queries including build, testing and implementation
  • Leading in the completion of testing for projects and provide technical explanations of findings
  • Representing Mainframe area at project meetings and provide input into designs and projects
  • Ability to understand and articulate technical issues to a non-Mainframe/non-technical audience
  • Analysing complex changes and ensure the more effective resolution is selected to resolve
  • Advanced DB2 skills with the ability to provide maintenance and build support in Testing area
  • Strong understanding of and can teach the key concepts of z/OS and subsystems
  • Can write JCL and REXX
  • Good understanding of COBOL programming language to resolve complex infrastructure abends
  • Can use scheduling tool and TSO utilities expertly
  • IT related education or experience in IT sector
  • Excellent Team Working skills
29

Temporary Operations Specialist Resume Examples & Samples

  • Actively track partner orders and audit title launches
  • Work directly with content partner representatives to resolve delivery or launch issues
  • Log incoming and outgoing file deliveries
  • Build and validate delivery packages and partner metadata in xml and Excel formats
  • Catalog digital mezzanine file information and specs
  • Assist in launching and updating broadband sites and ad-supported channels
  • Work in conjunction with other internal departments including Graphic Design, Acquisitions, Marketing, Scheduling and IT
30

Operations Specialist Resume Examples & Samples

  • Data Entry input for editing and updating of data into SunTrust Mainframe OCRF and CIS systems; analyzes and resolves work problems, advises management on problems relating to data entry and customer corrections
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures utilizing various systems or calling the customer
  • Researches erroneous data by utilizing various SunTrust systems, databases and third party vendors to update customer information to meet SunTrust specifications
  • Calls internal and external clients to obtain missing data or verify contradictory data
  • Reviews and answers correspondence; confers with other departments/LOBs to resolve insufficient data on requests to complete update
  • Must maintain performance within established accuracy and timeliness guidelines
  • Proficient in both ten key and alphanumeric typing. Must have good dexterity for keying and processing transactions
  • Excellent communications skills and patience in assisting customers is critical
  • Have an upbeat and polished communication manner, as a Customer Service Processor will be handling outbound communication (internal & external) to fill in missing data or verify contradictory data
  • Ability to establish and maintain effective working relationships with staff and Management; strong interpersonal skills
  • Ability to analyze and resolve work problems; must possess strong analytical and problem-solving skills not limited to data entry but also the ability to understand and identify overall impact to client base and to other areas of operation
  • Develop useful information from a variety of data sources and be able to interpret data accurately
  • Effective listening and oral communication skills
  • Familiarity in MS Office applications: Word, Excel, Outlook
  • Excellent organizational skills. And ability to work on numerous tasks simultaneously. Ability to organize and present information
  • Flexibility to adapt to change, as well as, determine and focus on top priorities in a fast-paced environment with multiple priorities
  • Ability to learn new concepts, procedures and software quickly and easily; expected to read additional documentation to learn new duties and procedures in an ever changing environment
  • At least 6 months to a year experience in Customer Service and Data Entry
  • Experience with heavy data entry, entering customer data quickly and accurately
  • Call center and frontline experience a plus
  • Prior bank operations experience preferred, but not necessary. education requirements
31

Operations Specialist Resume Examples & Samples

  • Ensure effective integration of any new and/or ongoing footwear process changes within product creation. Spearhead constant refinement of the product creation process
  • Work closely with the product creation team to ensure that sales meetings effectively communicate the product line and key initiatives to be focused on for each season
  • Responsibility for coordinating seasonal planning and kick-off meetings. Organize ideation sessions, off-sites, and consumer focus groups to drive strategic direction of the seasonal stories, construct and line plans
  • Build all Line plans and seasonal packets for Columbia, Sorel, and Montrail
  • Ongoing 100% knowledge / intimacy with the seasonal line plan
  • Interface with international footwear teams on logistics
  • Footwear showroom owner
  • Manage the sample process for all major footwear check points - first adopt, final adopt, sales meeting and bulk samples
  • Meeting coordinator for all trade show needs for all brands
  • Efficient in Excel, PowerPoint, and Illustrator
  • Maintain positive open lines of communication with all Columbia management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
32

Operations Specialist Resume Examples & Samples

  • Portfolio / Client Reporting to Internal and External stakeholders - production, oversight, problem solving
  • Monitor service level deliverables of the vendor and play an oversight role
  • Review Books and records ? Total Ownership
  • Execution of transitions/ Migrations to new systems
  • Involvement in projects related to the job function
  • Demonstrates a clear understanding of the business they support and client requirements
  • Strong organizational skills, including the ability to coordinate, prioritize, and manage multiple activities
  • Ability to follow-up & work with teams at off-site/remote locations
  • Shows a willingness to help others in the team with tasks and issues
  • May delegate work to more junior staff on their immediate team and may have responsibility over such management tools/methods as work queues, checklists, depth charts and holiday calendars for the teams
  • Actively participates in team meetings, raising issues, questioning others and offering solutions/ideas
  • Proactively ensures upward and peer communication of initiative, issues and successes
33

Operations Specialist Resume Examples & Samples

  • Performing Settlement Activities (Obligation matching, Process related to pay-in/payout of Funds & Securities, Accounting activities)
  • Communicating with the Traders, Custodians, Clients and ensuring that trades are timely settled within the deadlines set
  • Depository relation Functions
  • Regulatory Reporting on BSE & NSE (Eg, Client Funding, Transaction Statements)
  • Making Regulatory Payments (Stamp Duty, Various Tax calculations)
  • Performing Daily reconciliations for Cash & Securities
  • Transactions Confirmations
  • Coordinate with Risk/ FCG teams
  • Handling Audits/ Inspections
  • Project experience will be preferred
  • Knowledge of Exchange Regulations preferred
  • Knowledge of Primary market processes like IPOs, OFS, QIP etc preferred
  • Strong Control focus
34

FX Operations Specialist Resume Examples & Samples

  • Process FX confirmations and FX settlements utilizing electronic confirmations processing systems as well as internal systems to monitor settlements activity
  • Provide high quality client service through daily communication with external and internal clients
  • Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events through business escalation procedures
  • Identifies and analyzes potential financial risk to the bank and ensures proper resolution is achieved within the bank’s guidelines
  • Escalates to senior management (trading and/or operations) any issues that will cause financial loss to the bank or that could affect client relationship
35

Operations Specialist Resume Examples & Samples

  • Support of Exotic OTC business
  • Familiarity and experience with the front-to-back lifecycle of derivative products
  • Strong communication/relationship building skills
  • Degree or equivalent educated
36

Operations Specialist Collateral Management Resume Examples & Samples

  • Support a high quality dispute resolution process, Investigation and reconciliation of client portfolios aligning MTM’s
  • Relationship management – daily engagement with key client’s managing the onboarding process and managing client expectations
  • IB operations experience a plus
  • Internal and external client relationship management
37

Operations Specialist Resume Examples & Samples

  • Reconciliation of collateral positions for OTC (over the counter), Listed Derivative and REPO
  • Collaboration - work with Client Relationship Managers, Collateral Analysts, and Front Office to resolve outstanding breaks
  • Data Analysis - Investigate route causes and breaks with Management, IT, Change Teams, etc. to create efficiencies
  • Client Relationship - Work directly with clients and Custodians to resolve issues and assist with set ups for new funds
  • This is a high performing risk-focused unit which operates with an ethos of innovation, continual improvement and process development
38

Operations Specialist Resume Examples & Samples

  • Understanding the different types of corporate action event and their nuances
  • Understanding Morgan Stanley’s accounting structure
  • Developing a strong and trusting relationship with stakeholders
  • Developing relationships with all of our agent banks, registrars, exchanges and occasionally issuing companies in the various jurisdictions
  • Collecting any required legal or jurisdictional documentation
  • Providing input into new service level agreements
  • Liaising directly with agent banks and companies to ensure that clients are not restricted from participation in a corporate action i.e. QIB letters and Sophisticated Investors
  • Liaising with legal around restriction
  • Proven risk experience
  • Proven experience dealing with clients and different stakeholder groups
  • Strong communication skills, including varying style for different audience
  • Demonstrated commercial understanding of clients’ needs
  • Proven ability to manage own work and meet deadlines
  • Proven ability to escalate effectively
  • Ability to respond quickly to changing needs and environment
  • Knowledge of settlement rules of EMEA markets
  • Knowledge of corporate actions
39

Operations Specialist Resume Examples & Samples

  • Reviews daily outages in both APL and Vestmark and determines how to correct the out of balances
  • Prioritizes trading accounts ahead of performance only accounts to facilitate accounts being ready for trading on market opening
  • Makes cost basis adjustments to keep Vestmark in sync with BETA
  • Handles daily reports to code securities that are new to the Vestmark and/or APL systems
  • Manual reconciliation of DVP and other externally held accounts on which performance and/or trading are produced from our systems
  • Monthly adjustments for factored securities, other types of principal payments, and option assignments and exercises
  • Review of pricing differentials of securities whose prices look aberrant
  • Responsible for adjusting any source codes that are not properly coded on the APL or Vestmark systems
  • Work with 3rd party managers on voluntary reorg instructions
  • Other duties, as assigned by Manager/Supervisor
  • Licenses not required, Serices 7 & 66 desired
40

Operations Specialist Resume Examples & Samples

  • System coding removal and addition
  • Articulate issues and potential risks
  • Mortgage Experience Preferred
41

Operations Specialist Resume Examples & Samples

  • Arranging the accurate and timely booking and cash settlement of security and OTC transactions
  • Monitoring pre-agreement and settlement of any lifecycle events on notes issued
  • Overseeing Intra and end of day control reporting ensuring it is completed on a timely basis
  • Interaction with the calculation and paying agents to confirm transactions
  • Monitoring placement of deposits and associated loans relating to Fiduciary products
  • Overseeing the timely reconciliation of cash nostro accounts and money market and call confirmations
  • Arranging the timely resolution of technical breaks on reconciliation items
  • Daily monitoring and reporting on Jersey Branch exposure limit
42

Payments Operations Specialist Resume Examples & Samples

  • Bachelor’s/Master’s degree (university degree in Finance or Economics will be an asset)
  • Basic knowledge of payments processing will be an asset
  • Ability to touch type (10-finger typing system as an asset)
43

Operations Specialist Resume Examples & Samples

  • 3- 5 years of previous experience in the financial services industry relevant with background
  • Bachelor’s degree in Accounting, Finance or Economics with a minimum of four years of related experience preferred
  • Prepare accounting journal entries and reconciliations for various Capital Markets products
  • Maintain effective relationships with P&L, Finance, Operations and Technology groups
  • Ensure the quality of own work and understand its impact on the processes of others within and outside of own function/unit
  • Identify and recommend automation opportunities and implement agreed upon process changes
  • Accounting/Professional designation would be an asset
  • Experience in financial services industry with a focus on Capital Markets would be an asset
  • Strong computer skills, including strong knowledge of Excel and VBA
  • Must be self-motivated, strong team player; possess strong analytical and problem solving skills
44

Operations Specialist Resume Examples & Samples

  • High School diploma
  • 1-3 years financial services or related experience; prefer this experience to be in the investment brokerage industry
  • Strong and reliable mathematical skills
  • Strong and effective written and verbal communication skills
  • Solid analytical skills; the ability to apply general rules to specific issues to quickly solve problems and to produce answers that make sense
45

Operations Specialist Resume Examples & Samples

  • Credit Services – complete accurate and timely update and maintenance of collateral security documents and records, registration of new and renewed security in the largest branches; accurate report control weakness and security deficiencies; follow up renew of commercial fire insurance coverage; provide support to correct identified problems including work simplification and process design; and/or review or examine all security documents and advise RM of discrepancies, update on receipt or payment to system; manage broad range of complex security documents; prepare forms for new/renewed, obtain renewal of cover; calculate more complex margining; monitor and perform action independently on report to support CMB teams (ie., large/CIB/Real Estate Loan Portfolio Exposure Report, OSFI Credit Review Report, Credit Grade 4 Report); perform special clean up projects; independently resolve unusual issues through investigation and liaison with RM; prepare security documents on behalf of RMs
  • Customer Services – undertake all aspects of personal/commercial credit, investment and account servicing; support personal/commercial financial sales and relationship management processes and to promote referrals of subsidiary products and services offerings; demonstrates salesmanship, solicits multi-service relations and new business by effectively delivering “Faster, Smarter, Friendlier” personalized full service banking to customers
  • Accounting background/experience; specifically the ability to read and interpret financial statements
  • Excel experience; specifically the ability to create complex formulas with financial data linking multiple pages/tabs
  • Minimum of three years proven and progressive Senior Operations Assistant experience or equivalent
46

Operations Specialist Resume Examples & Samples

  • Advanced knowledge of Trade Finance products and Safekeeping products and processes
  • Solid knowledge in related international banking products, such as payments, foreign exchange
  • Good understanding of financial reporting and GL accounting systems
  • Solid understanding of the Software Development Life Cycle (SDLC) and its relationship to business systems design and implementation
  • Advanced understanding of the business unit's risk and regulatory requirements
  • Strong consultative and program management skills
  • Strong leadership/management skills
  • Advanced decision-making skills
  • Advanced prioritization skills
  • Advanced planning skills (re finance, resource, strategy, business)
  • Advanced risk management skills
  • Solid negotiation skills
47

Reengineering Team Operations Specialist Resume Examples & Samples

  • Perform diagnostics/analysis to identify platforms/procedures that require enhancement/streamlining and identify ways to make them more effective
  • Define precise and actionable recommendations for target state, ensuring full input and buy-in from key stakeholders across different functions
  • Partner with senior stakeholders to design implementation plans for key initiatives
  • 3-5+ years of experience in project management, process engineering or strategy within a financial services or operations environment
  • Client management and teamwork skills: The candidate must have demonstrated ability in being flexible and working with stakeholders and colleagues at all experience levels
  • Project management skills: The candidate must have the ability to create practical and comprehensive implementation plans and partner with all levels of management and stakeholders to gain consensus. Experience of using standard project reporting and tracking tools is essential
48

Risk & Control Operations Specialist Resume Examples & Samples

  • Definition, publication, and testing of internal policies impacting the risk and control framework
  • Five years minimum experience in financial services operations with at least two years in operational risk management
  • Intermediate level (minimum) Excel skills
  • Collaboration and teamwork skills and experience, including strong interpersonal skills
49

Operations Specialist Resume Examples & Samples

  • Time management skills
  • Ability to communicate effectively (both oral and written) and present a professional image with internal and external customers
  • Basic PC skills and related software such as Microsoft Excel and Word
  • Demonstrates multi-tasking and organizational skills and ability to handle confidential material
  • Demonstrates professional behavior and teamwork, punctuality, dependability and adherence to company policies and procedures
50

Hrss Operations Specialist Resume Examples & Samples

  • Handling of internal and external telephone calls
  • Update flow charts of individual processes
  • Undertake other essential tasks and projects as assigned
  • Work closely with the HR Business Partners & Admin staff, gain a basic knowledge of their tasks, understand the co-action of both teams, and comprehend the end-to-end processes
  • HR Systems (Peoplesoft): Input/Checking of all employee changes (transfers, promotion, addresses) into system
  • Maintenance of filing system / manual records / scanning
  • To open & distribute post and maintain control of IN/OUT trays for the HRSS department
  • Cross-train and coach with other team members in key tasks to be working as back up
  • Strong communication, organisational and process skills
  • High regard for the importance of customer focus, service quality and attention to detail
  • Ability to prioritise tasks and manage own time to meet deadlines
  • Good PC skills including the full range of Microsoft products
  • A self-starter who can also work well in a team environment
  • PeopleSoft experience as an asset
  • A minimum of one year experience in an administration or junior accounting role
  • Fluent written and spoken German and English (at the first language level) is a requirement
  • Fluent written and spoken French is desirable
  • HR administration experience as an asset
  • Accounting background as an asset
  • Professional, neat appearance
51

Operations Specialist Resume Examples & Samples

  • Management of Equity Swap and related hedges life cycle events, including trade amendments, corporate action and dividend events and allocations (control and client service)
  • Transaction reporting - EMIR and CFTC (control)
  • Risk to B&R reconciliation and issue resolution (control) Responding to trading desk and client requests (client service)
  • Point of contact for the Equity swaps business for other operations areas e.g. Settlements, Corporate actions, Client money, Confirmations, Finance (client Service and control)
  • Supporting new trading initiatives. Proposing and implementing new processes and system enhancements, working with the project team and IT as necessary (change management)
  • The successful candidate will be expected to prove the majority of the following skills and to be capable of quickly learning the remainder
  • Equity swaps product knowledge
  • Equities product knowledge
  • Bachelor’s degree (or equivalent) in a business related field
  • Masters in Finance (or equivalent)
  • Previous trade support experience essential
  • Proven experience of exotic equity derivatives
  • Fluency in another language preferable
  • Proven experience in Transaction reporting
  • Demonstrable experience of trade capture, risk, and PnL
52

Operations Specialist Resume Examples & Samples

  • Experience with settlements confirmations
  • Experience with SDLC and the writing and gathering of requirements
  • Experience with Calypso, or other similar main trading applications
  • Act as Project Delivery’s lead representative in capturing, analyzing, and documenting requirements to ensure the quality of the output, as well as provide direction for business stakeholders
  • Facilitates the development of strategic and tactical Information Technology (IT) plans to help identify future opportunities to inform current project work of the direction of the business
  • Provides consultancy, collaborates with business partners and provides advice to business partners on system automation, usability of technology and supports for process improvements
  • Is proactive, independent, has high energy, and a, “step-up and do it,” attitude
  • Is able to manage change and cope with complex and ambiguous situations
  • Advanced presentation creation and delivery skills to management stakeholders
  • Ability to learn new skills, talents and knowledge quickly
  • Experience with Imagine Software package is a very strong plus
  • Accounting experience in a capital markets area is asset
  • Experience with Derivatives Operations, applications and workflows is a plus
  • Must have Configuration experience with Calypso. ENdur and Imagine experience are a nice to have
53

Operations Specialist Resume Examples & Samples

  • Even tempered, positive persona, approachable, likes people
  • Ability to juggle and shift priorities without getting flustered
  • Proven ability to organize and prioritize multiple tasks
  • Ability to work independently and with multiple levels within the organization
  • Working knowledge of all Microsoft Office applications
  • Able to effectively troubleshoot problems in a timely manner
54

Ria Operations Specialist mm mm Level Clientele Resume Examples & Samples

  • Requires 2+ years RIA related operations experience
  • Analytical/problem solving mindset a must
  • 1-2+
55

Operations Specialist Resume Examples & Samples

  • Ability to define and prioritize project activities and follow-up on project progress
  • Strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input
  • Knowledge of the financial services field
  • Able to learn quickly and to engage in a number of detailed tasks at once
  • Strong flexibility in regard to the duties assigned and problem solving skills
56

Operations Specialist Resume Examples & Samples

  • Strong organizational and communication (written and verbal) skills
  • Ability to maintain a risk management approach to responsibilities
  • Proven ability to work under pressure in a constantly changing, high volume environment
57

Operations Specialist Resume Examples & Samples

  • Bachelor's Degree in an analytical or financial-related subject
  • Ability to stay organized, multi-task, keep track of multiple outstanding items and meet tight deadlines
  • Experience in client service, collateral management, and/or products supported on the Listed Derivatives platform
  • Understanding of the Listed Derivatives model and its exchange related requirements
58

Operations Specialist Resume Examples & Samples

  • 2+ years of operations, portfolio administration, or performance experience from another asset management firm
  • BS in Finance
  • Strong Microsoft Excel proficiency
  • Proficient with Advent software
59

Fiduciary Operations Specialist Resume Examples & Samples

  • Assists in the day-to-day activities for the Operations Team. This includes but not limited to
  • Corporate and Class Action
  • Compiling and forwarding notifications to Custody Advisors and clients
  • Serving as a liaison between the Custody Managers/CSAs and FTL Corporate/Class Action Groups
  • Maintaining a good understanding of industry changes and options that affect Corporate and Class Action rulings
  • Proxy
  • Independently prioritize and cast votes, on behalf of FTCI which have granted authorization or submitted instructions
  • Maintains records for proxy materials, annual reports, and literature
  • Research and interpret regulatory, industry and corporate developments affecting department responsibilities
  • Collect and compare information from internal and external sources to evaluate possible impact of changes; summarize findings and recommend creation of, or revisions to, department references, records, procedures, workflows, records management systems, or reporting
  • Generates electronic holding files and/or reports for Proxy Vendors
  • Reconcile data listed on proxy maps to identify holders on proxy ballots
  • Validating documentation listed in Global Image for proper authorization for affiliated mutual fund purchases
  • Performs and assists with other Operational tasks, such as
  • Assists with Client Mailings
  • Creating and updating Policy and Procedure documents
  • High School Diploma required
  • Under-graduate degree preferred
  • Solves routine problems of limited scope and complexity following established policies and procedures
60

Operations Specialist Resume Examples & Samples

  • High School Diploma required; College Degree in a related field highly preferred
  • 1-3 years of business or technology related experience highly preferred
  • Candidates should possess excellent verbal and communication skills
  • Ability to multi-task and be detail oriented
  • Software including Microsoft Office, Internet Explorer, Thomson One & Beta, Equest, and Stifel's internal programs for Stifel's branch offices and clientsfamiliar with a PC
  • Experience with current Stifel applications and/or Thomson One/Beta a plus
61

Operations Specialist Resume Examples & Samples

  • Periodic due diligence and oversight review of Northern Trust workflow process, exceptions monitoring and reporting non-conformities, ensure corrective action taken
  • Trade Processing Derivative Operations Global Emerging Market Bond portfolios
  • Trade settlement, Amendment processing Trade capture, Trade Fail, Trade queries, tradebreaks
  • ISDA definition documentation – trade confirmation, affirmation, novation, trade matching
  • Alternative Investments Derivatives securities type : (OTC and Listed) SWAPS, Index, Interest Rate Swaps, FX, NDF Futures, Options, Structured deal, Private Placement loans
  • Cash Management – cash advice , margin, income & dividend posting, fund share subscription redemption
  • Reconciliations (Stock and Cash)
  • Corporate Actions Processing
  • Creation of new client details
  • Creation of new security details
  • Risk Control - minimise operational risk thru the implementation of efficient control
  • Regionalisation (IMS)
  • STP projects (AIM, NT , SWIFT, OASYS)
  • Bloomberg Portfolio Order Management System (AIM)
  • IMS
  • SWIFT
  • DTCC Deriv Serv
  • Wire payment
  • Asset allocation transmission (Manual , OASYS CTM)
  • Liaised with Trading, Custodians, Prime Brokers, Fund Administrator, Brokers, various ISUS ALUS departments and region offices
  • Internal External Audit
  • Support new product development and launches
  • Participation with key business initiatives automation implantation projects
  • Update desk procedures
  • Cross Training peers within the department
  • BA in business or finance related discipline
  • 3 - 5 years industry experience in Operations. Finance or similar field
  • Excellent organization skills with attention to detail
  • Diligent and pro-active approach, must take initiative, self- starter
  • Maintain high level of efficiency / streamline work practices as appropriate
  • Builds and maintains positive and productive working relationships
62

L Linux Operations Specialist Resume Examples & Samples

  • Support our main products: Jive, Socialware, Autonomy Idol, Interwoven
  • Utilize network monitoring tools to identify, diagnose and fix network issues
  • Identify areas of improvement and continually refine and improve our monitoring tools and processes
  • Use our ticketing system to document customer trouble cases, network incidents, and infrastructure maintenance
  • Work customer trouble tickets and coordinate escalations to engineering teams
  • Produce technical documentation to aid effective troubleshooting and provisioning
  • Prioritize and manage many customer trouble tickets and projects with minimal supervision
  • 5+ Years Unix/Linux support and administration (Red Hat)
  • Linux based troubleshooting
  • Web services experience (Apache, Tomcat)
  • Working knowledge of Perl and Python scripting
  • Highly focused on attention to detail
  • Must be able to effectively troubleshoot in a complex environment
  • Must take ownership of issues and pursue resolution of issues tenaciously
  • Must be an effective communicator and be able to disseminate information effectively and appropriately to a variety of audiences
63

Operations Specialist Resume Examples & Samples

  • Bachelors degree in finance or a related field
  • 3-8 years of experience
  • CPA is a plus
64

Operations Specialist Resume Examples & Samples

  • Oversee Collateral and Daily Liquidity of the Fund
  • Perform cash / position reconciliations
  • Interface with Prime Brokers, Administrators, Auditors, Internal Audit
65

Operations Specialist Money Funds Resume Examples & Samples

  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
  • The ability to communicate information and ideas in spoken or written form so that others will understand
  • Knowledge of principles and processes for providing customer and personal services
  • The ability to tell when something is wrong or is likely to go wrong. It may or may not involve actually solving the problem
66

Senior Fiduciary Operations Specialist Resume Examples & Samples

  • Verifying and updating client contact information on Global Plus
  • Serving as a liaison between the Custody Managers/CSAs and Corporate/Class Action Groups
  • Tracking and inputting instructions received from Advisors and clients
  • Addressing client inquires
  • Processes domestic and international proxies for client accounts
  • Independently prioritize and cast votes, on behalf of Fiduciary Trust (FTCI) which have granted authorization or submitted instructions
  • Recognize and alert supervisor to proposals that, if not resolved, could result in conflict of interest issues for FTCI based upon client relationship, industry affiliation or other business relationship
  • Review and approve/reject mutual fund trades within Charles River for affiliated fund purchases
  • Generation and mailing of notifications, prospectus and authorization letters per regulatory guidelines
  • Weekly reporting for pending trades with outstanding documentation
  • Assisting in projects related to department workflows or applications
  • Ensuring adequate coverage and processing of workload on a timely basis
  • Training and developing co-workers as needed
  • Complete monthly operating reports (MOR) of department volumes and statistics
  • High School Diploma required, under-graduate degree preferred
  • 1 – 2 years industry experience preferred
  • Ability to perform multiple tasks in a fast-paced environment
  • Courteous and professional communication skills
  • Must have a well-organized detail oriented approach to their work style
  • Work is closely supervised; follows specific, detailed instructions. Defers non-routine matters to supervisor
  • Requires moderate right and left hand coordination for use of personal computer
  • Ability to articulate information to both internal and external clients in a manner that is clear and easily understood
67

Operations Specialist Resume Examples & Samples

  • Process plan-level setups and updates on the recordkeeping systems and related systems
  • Ensure that plan provisions are in sync across recordkeeping platforms, internal systems, and website
  • Document completion of tasks in appropriate log/reporting database
  • Adhoc responsibilities as directed
  • Strong ability to handle multiple assignments simultaneously in a fast and professional manner
  • Ability to remain focused and ensures accuracy when performing repetitive tasks while meeting deadlines
  • Proficient in the use of Microsoft Office products
  • Occasional filing is required
  • This is an entry level position. Prior experience in this field is not required but a college education or a proven work history is required
68

Operations Specialist Resume Examples & Samples

  • Understanding the different types of corporate action and local market nuances
  • Managing the firm's risk and exposure during the lifecycle of the event -
  • Attention to detail, risk awareness and appropriate escalation
  • Strong team player with good communication skills
  • Commercial understanding of the markets and a clients' needs
  • Numerical skills
  • Proven track record of using initiative and implementing process improvement
69

Operations Specialist Resume Examples & Samples

  • Work effectively and efficiently with other business units (internal and external) to resolve investment data related issues
  • Perform cash and positions reconciliation which includes identifying, analyzing and correcting transaction to position breaks
  • Validating corporate actions transaction posting
  • Gather metrics and create reports to support trend analysis and RPMs
  • Evaluation of daily trading activity and transactions
  • Adherence to deadlines pertaining to service level agreements and project conclusion dates
  • Coordination with our Technical Development team regarding project-driven tasks that will enhance internal efficiencies
  • Self-motivated with close attention to detail and organizational skills
  • Ability to handle multiple projects, software and tasks at any given time
70

Operations Specialist Resume Examples & Samples

  • Must have good communication skills and telephone etiquette with a customer service focus
  • Ability to function well in a high volume environment
  • Banking knowledge is highly preferred
  • Knowledge of Recovery One and other collection systems a plus but not required
71

Operations Specialist New Accounts Resume Examples & Samples

  • College Degree or 2-5 years brokerage experience
  • Decision making skills, ability to enforce policies in a fast-paced environment
  • Ability to interpret, explain and apply policy and procedures
72

Regional Operations Specialist Foodservice Resume Examples & Samples

  • Conducts portfolio product knowledge, quality standards, equipment, merchandise, and promotions training at account openings and to existing established customers, to ensure Starbucks standards are achieved
  • Assists region to increase revenue by identifying sales opportunities and unmet customer needs and communicates those opportunities to the appropriate sales representative. Also shares promotional programs/information conduct product samplings/tastings with customers
  • Foodservice, licensing, hospitatlity, beverage, and/or consumer products (3 years)
  • Basic skills in MicrosoftWord, Excel and Access
73

Regional Operations Specialist Resume Examples & Samples

  • Conducts portfolio product knowledge, quality standards, equipment, merchandise, and promotions training at
  • Equipment service - 3 years
  • Foodservice, franchising, licensing, hospitality, beverage, and/or consumer products - 3 years
  • Delivering training programs - 1 year
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful
  • Ability to deliver customer satisfaction, which results in referrals, references and repeat business
74

Regional Operations Specialist Resume Examples & Samples

  • Develops and manages installation plans within an assigned area to identify conflicts, installation and training performance variances, and improved servicing to the market
  • Assists region to increase revenue by identifying sales opportunities and unmet customer needs and communicates those opportunities to the appropriate sales representative. Also shares promotional programs/information, and conducts product samplings/tastings with customers
  • Foodservice, franchising, licensing, hospitality, beverage, and/or consumer products (3 years)
75

Operations Specialist, T&O Resume Examples & Samples

  • Business Performance Management
  • Represent the business unit on projects and initiatives to provide business-specific content, information and analysis on proposed changes. Initiatives may include the development and implementation of new/revised products, new systems or enhancements, new/ revised processes in support of internal efficiencies and industry regulatory changes
  • Represent the business during change impact analysis, technology and business requirements gathering, review and sign-off, implementation planning and support and issue escalation
  • Act as the primary contact for new and/or revised small business projects and initiatives and liaise with other business units, Project Management Office, Information Technology, Account Management and external systems providers to ensure business interests are represented and understood
  • Review, assess and recommend business readiness situations for new product introductions and feasibility of internal and external systems
  • Enable the business to successfully accept changed in process and systems by informing key stakeholders of the implication of changes; recommend actions as appropriate
  • Develop business case for initiatives, using knowledge of service offerings, products and processes
  • Assess opportunities for the migration of work in or out of assigned business units
  • May coordinate and/or implement test plans, test cases, training strategy development, training plans, parallel test strategy and plans, test documentation/ test specifications
  • Identify new opportunities for improving processes for efficiency, responsiveness and controls
  • Identify, recommend and implement process improvements/ changes during technology projects and initiatives
  • Contribute to the development of business planning, technology and process development related to change initiatives
  • Understand regulatory and compliance requirements as prescribed for the business unit, and provide recommendations and implement actions to ensure adherence, as required
  • Adhere to project standards and requirements and ensure they are followed and assessed against current practices and policies
  • Review policy and procedure updates for potential impacts that require assessment of change introduced
  • Identify potential risk situations within scope of work, make recommendations and/or escalate to the manager, where appropriate, and ensure contingency plans exist
  • Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank policy and procedures
  • Coordinate the issuance and tracking of problem trackers and system and process enhancements raised with internal and external system providers
  • Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledge and available services and support
  • Demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO models
  • Recommend system changes, access to systems, requirements specifications, process improvements
  • University degree/ college diploma or equivalent work experience
  • 5 to 7 years project related work experience
  • Knowledge of Commercial Lending Systems (using Loan IQ or equivalent) or Credit Authorization Systems (APMS)
  • Extensive knowledge of MS Office Suite (MS Project, PowerPoint, Excel, Word)
  • Strong analytical and problem – solving skills, with ability to analyze a component components of a process to optimize system functionality
76

Operations Specialist Resume Examples & Samples

  • Administration of RMA-keys (Relationship Management Application)
  • Service Administration SwiftNet (setting up and monitoring SWIFTNet users)
  • Broadcast messages processing
  • Monthly reporting of SWIFT messages
  • GARS administration (MINT profiles)
  • Billing for Global Messaging Hub services
77

Page Operations Specialist South East Asia Resume Examples & Samples

  • Provide excellent operational and consultative support to both internal and external customers to ensure Facebook is the premier platform for business development
  • Develop compelling analyses to execute data-informed initiatives that improve customer experience and drive growth of Facebook Pages
  • Support and lead strategic programs to grow our business through reactive and proactive service initiatives
  • Identify trends and develop solutions to optimize team workflows and scale our operations
  • Ability to understand policies and implement them in a variety of workflows
  • Work cross-functionally with sales, policy and product teams within Facebook
78

Baird Advisors Operations Specialist Resume Examples & Samples

  • Maintain and support client accounts for performance reporting, client reporting and ongoing guideline review. This includes supporting new client set-up and ongoing client and consultant servicing. Maintain databases of portfolio information used by outside parties to monitor performance
  • Communicate with clients, consultants, banks, and brokers to provide performance and characteristic reporting as requested. Communication requires knowledge of overall department functions
  • Helps support sales reporting and Customer Relationship Management activities
  • Prepare customized excel spreadsheets for portfolio managers to assist in the overall management of client accounts
  • Perform advanced word processing and spreadsheet applications
  • Facilitate client meeting preparation. Compile necessary information for client meeting booklets. Create new charts and update economic charts using Bloomberg and various other programs
  • Complete information required for corporate actions
  • Bachelor’s degree – Business, Finance, or Accounting major preferred. 1-2 years related work experience preferred
  • Strong interpersonal communication skills, both oral and written. A high level of professionalism is mandatory
  • Strong organizational skills and the ability to work with minimal supervision. Detail-oriented individual with ability to handle multiple tasks simultaneously
  • Strong PC skills with knowledge of Microsoft Excel, Word and PowerPoint. Knowledge of Microsoft Access and SharePoint are a plus
  • Advanced skills in math. Excellent spelling, grammar, punctuation and comprehension skills
  • Demonstrated ability to work effectively as a team player
  • Ability to become Series 7 & 66 licensed
79

Operations Specialist Resume Examples & Samples

  • Works with EVP National Products, National Products Operations Manager, National Products Approval Committee, Bank Management, Loan Operations, Special Assets Department, Deposit Services, Information Services, Compliance, Third Party Risk, and Audit relating to operational issues of the tax and small dollar lending products
  • Works with the bank partners to coordinate efforts internally to handle day to day operational items
  • Maintains superior knowledge of tax products, small dollar lending and industry trends relating to these products
  • Responsible for monitoring Service Level Agreement performance and reporting any failures
  • Works with Compliance on the review of marketing materials, disclosures, website changes, enhancements to existing programs or review of new documents
  • Serve as a liaison between loan operations, compliance, and sales to resolve issues and implement change
  • Oversee and coordinate the change management process for updating forms and disclosures for National Products partners
  • Oversee the implementation process for new employers and validation that files are timely and accurate
  • Oversee and test any development releases within the system(s)
  • Manage the issues tracking process to report and resolve reported items with National Products partners
  • May answer technical questions/calls relating to our small dollar lending products
  • Prepare for and coordinate regulatory and internal audit compliance examinations within the National Products Group
  • Completes special projects and perform other responsibilities and as directed by management
  • Minimum 5 years bank, underwriting or operations experience required
  • Comprehensive knowledge of Credit, Customer Service, Compliance and Collections preferred
  • Previous experience with bank tax related products is preferred
  • Ability to establish and maintain strong interpersonal relationships
  • Ability to analyze information and produce cost/benefits analysis
80

Voice Operations Specialist Resume Examples & Samples

  • Perform the internal ordering process (OMSe - Order Management System Extension)
  • Develop and maintain a working relationship with internal and external customers
  • Maintain the order process flow between TWC and designated CLEC provider
  • Perform daily follow-up to customer installations in order to ensure customer
  • Outlook email management
  • Proven interpersonal skills are a must
  • Experience in Telephony preferred. STRONG Knowledge of CSG and customer
81

Demand Operations Specialist Resume Examples & Samples

  • Any Graduation; preferably technical qualification / Masters is a plus
  • Certifications in web programming, data management tools is a plus
  • Pro-active, Logical reasoning ability, Problem solving and analytical mindset, Excellent written and spoken English, Quick learning, Detail oriented, Customer service-oriented attitude
  • Organized and structured approach to tasks, Client interaction exposure (especially US), Exposure to Online Advertising
  • Macros in Excel, MS Access, MS Project, Visio skills, SQL, Database tools, Web programming
  • Ad Trafficking exposure using Ad Servers like DART, AdTech, OAS, Zedo, ATLAS or OpenX
  • Moderate knowledge about web based applications, web forms, web server/ ad server / Mozilla Firefox and how to work on different web based browsers
82

Remarketing Operations Specialist Resume Examples & Samples

  • Assists the Remarketing Team in all trade-in vehicle transactions in the United States
  • Coordinates with Regional Remarketing Specialists, Sales, and Delivery teams to process trade-in vehicle documents accurately
  • Troubleshoot and resolve issues required for completion of title work on behalf of customers according to specific title requirements for all 50 states
  • Daily intake and organization of vehicle titles and filing in fire proof title safes
  • Coordinating and managing the exchange of titles for payment of trade-in vehicles with business partners
  • Works closely with financial institutions to obtain titles to trade-in vehicles in a timely manner
  • Records information and ensures data quality in Salesforce.com and other record keeping systems
  • Create innovative solutions for title and DMV issues
83

Operations Specialist Resume Examples & Samples

  • High School Diploma required, undergraduate college degree in finance preferred
  • 1-2 years of banking or financial experience highly preferred
  • Must be able to multi-task
  • High school diploma, advanced technical skills requried
  • Bachelor's degree strongly preferred
  • Series 7 and 66 dessired
84

Operations Specialist With English Skills Resume Examples & Samples

  • Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management)
  • Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers
  • Mastery in English
  • Basic knowledge of the end-to-end process of sales operations
  • Ability to structure and apply basic organizational skills to manage daily operational issues
85

Business Management Operations Specialist Resume Examples & Samples

  • Manage multiple business management initiatives simultaneously related to financial budget and forecasting for Run the Bank and Change the Bank activities, monthly volume allocations monitoring (TDABC), headcount, and projects
  • Review daily, weekly and monthly headcount reporting including updates to various systems (People Tracker, PPM, Staff Planner, etc.)
  • Support quarterly and annual forecasting and budgeting process adhering to strict deadlines
  • Support of the resource management toolset including suggested enhancements (PPM)
  • Support the managing of the division headcount ceiling requirements (FTE, Temps, Consultants)
  • Review monthly financials and head counts, providing updates of any risks or opportunities
  • Create comprehensive senior management reports and presentations for IM Operations
  • Work with operations in managing Firmwide Mandatory Vacation Policy (MVP), including tracking and issues resolution
  • Track and review consultant furloughs
  • Work alongside FCG, IT IM, and other operations teams to ensure the accuracy for financial reporting
  • Support Global Operations business management initiatives ensuring best ractices within IM Operations
  • Support Global Operations business management team
  • Other Adhoc activities and tasks as needed to support the division senior manager
  • Minimum of 3-5 years of experience in financial services industry and relevant financial planning and analysis experience
  • Finance or accounting degree preferred
  • Strong excel skills and proficient with MS PowerPoint
  • Keen attention to detail; strong documentation and report writing skills
  • Strong analytical and strategic skills and able to quickly process information
86

Operations Specialist Resume Examples & Samples

  • Strong understanding of the FX Markets
  • Able to work in a fast-paced environment with multiple deadlines throughout the day
  • Detail-oriented and self-motivated
  • Proficiency with Microsoft Office/Access/Visio
  • Trade support experience
  • Strong desktop processing skills
87

Operations Specialist Resume Examples & Samples

  • High school education, G.E.D., or equivalent work experience
  • Intermediate PC skills with Microsoft Suite (Word and Excel) and overall MS Windows
  • Good communication skills written and verbal
  • Previous mailroom and/or banking experience helpful
88

Operations Specialist Resume Examples & Samples

  • Communicates with both internal and/or external customers on more complex issues
  • Investigate claims for possible recovery of funds and to determine TCF’s liability. Comply with Regulation CC, Uniform Commercial Code, State Laws and TCF’s account Terms and Conditions in researching, investigating and resolving claims. Process deposit account adjustments and general ledger entries to resolve claim and book losses to appropriate loss general ledgers
  • Work with Federal, State and Local Law enforcement agencies to prosecute individuals suspected of fraudulent or unauthorized transactions
  • Demonstrated ability to read and interpret reports, documents, technical procedures and governmental regulations; ability to write routine reports and correspondence
  • Demonstrated ability to apply principals of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables
  • Six months related work experience preferred
89

Virtual Operations Specialist Resume Examples & Samples

  • Prior experience in Visual Merchandising
  • Basic Computer knowledge, including Excel and Word
  • Basic photography knowledge
  • Eff ective verbal and written communication skills
  • Ability to work as part of a team and interact eff ectively
90

Operations Specialist Resume Examples & Samples

  • Working knowledge of financial products
  • Basic operations experience - settlements, confirmations etc
  • 1-3 years of applicable experience
91

Operations Specialist Resume Examples & Samples

  • Analyze accounts appearing on complex risk filter reports on a daily basis. Determine and perform actions necessary to reduce potential financial loss
  • Work with Federal, State and Local Law enforcement agencies to prosecute individuals suspected of fraudulent or unauthorized transactions. Represent TCF in Conciliation Court or by subpoena
  • Ability to apply abstract concepts to accounting functions
  • Ability to communicate at all levels within organization
  • Ability to work independently with limited direction from supervisor
  • Demonstrated ability to read and interpret reports, documents, technical procedures and governmental regulations
  • One year post high school education preferred
92

LP Operations Specialist Resume Examples & Samples

  • Answer and transfer calls to the lines of business
  • Sign for deliveries and perform basic shipping & receiving responsibilities
  • Take on special projects outside core responsibilities
  • Maintain a professional presence in the front lobby
  • Highly organized and ability to prioritize
  • Working knowledge of Microsoft Word
  • Professional and articulate
  • Able to work efficiently with limited supervision
  • Proven project management skills, including the ability to prioritize multiple projects
  • Demonstrated staff development skills
93

Product Creation Operations Specialist Resume Examples & Samples

  • Manages product creation calendar and adherence tracking; facilitates communication regarding key calendar dates and changes, with respective business managers
  • Responsible for; legal name approvals (all categories), seasonal patent process
  • Manage color system process
  • SRT (SMU/Excess fabrics) style set up, process management in collaboration with CSC teams
  • Facilitates seasonal POS assets process and timelines along with seasonal tool creation and updates
  • Maintain extended product attribute data in CoreData (features, etc)
  • Maintain positive open lines of communication with all management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
  • Provide project support to management and the team
  • Facilitates system overrides for all categories and regions
  • Manage data audits and reporting
  • Participate in team meetings, staff meetings, and other meetings as needed to assure strong communication on all process and product related issues
  • Performs various seasonal and divisional specific tasks as requested. Provides coordination for Samples in collaboration with Global Sample Manager
  • Comprehensive understanding of garment industry required
  • Possess excellent organizational skills to prioritize and successfully execute multiple tasks/projects
  • Possess strong data management skills across multiple applications
  • Familiarity with Cognos and PDM are a plus
  • Must have interpersonal savvy and an ability to exercise authority and influence with others
  • Well-developed ability to read, write and speak English
  • Mental ability to conduct complex interpersonal interaction with others, utilize excellent grammar and spelling skills in composing correspondence
  • Work independently with little direction and minimal supervision to troubleshoot, solve problems, make decisions with discretion, and work effectively under pressure
  • Must have mental capability to troubleshoot and solve problems of a moderate complexity or difficulty
  • Strong organizational skills to ensure proper, timely and accurate execution
  • Ability to identify priorities and execute with a sense of urgency as well as process initiative and the ability to work independently
  • A minimum of 5-8 years production or merchandising experience in progressively responsible positions
  • Must have the ability to work in a fast paced environment
  • Experience in the outdoor industry preferred
  • Knowledge of apparel product commercialization and development processes required
94

Operations Specialist Resume Examples & Samples

  • Effectively communicates relevant project information to superiors including difficult/sensitive information
  • Provide superior customer service to customers. This includes responding to customer inquiries, troubleshooting and resolving issues, and follow-up both by telephone and email
  • Assist with the management of simple to moderate project development including day to day operational aspects of a project from beginning to end
  • Proven capability to complete accurate data entry/transaction processing
  • Experience with banking systems preferred
95

Productions & Operations Specialist Resume Examples & Samples

  • Establish and implement realistic schedules and roadmaps with team leads and ensure milestones and delivery targets are met
  • Ensure efficient collaboration and coordination between relevant domain experts, departments, and dependencies
  • Communicate and explain tasks and schedules to all members of the team
  • Prepare and maintain progress reports
  • Identify process-improvement and cost-savings opportunities, then develop and implement solutions
  • Help drive an exciting and fun work environment and culture
  • Drafting communications for the team and support of Design Studio staff in scheduling and travel
  • HR & Finance Processes: Liaison with Design HR Business partner and Design Finance Manager to ensure Design LT meets due dates and understand correct procedures to manage teams
  • Contracts: Liaison with Technology Acquisition team to create/finalize specific external contracts and manage issues/escalations
  • Program management of team operations and business processes. This includes managing meetings: collecting agenda topics, tracking action items; managing quarterly Design LT Operational Review and Portfolio Review (1.5 days): driving agenda, tracking action items, arranging internal/external speakers
  • 2+ years of experience working with a design group in a support role understanding the flow of meeting management, issue tracking, logistics, schedule management but ready to take on a larger project-oriented role
  • Bachelor’s degree with 5+ years experience working in corporate support roles in design, engineering or marketing
  • Experience with project/program management and events
96

Regional Operations Specialist Winnipeg Resume Examples & Samples

  • Assesses customer satisfaction with installation, training, and support at all new accounts
  • Maintains ongoing account services and supports team through quality assurance visits and trainings to assigned accounts within geographic territory to ensure customer satisfaction and retention
  • Equipment service (2 years)
  • Delivering training progams (1 year)
97

Voice Operations Specialist Resume Examples & Samples

  • Perform daily follow-up to customer installations in order to ensure customer satisfaction
  • Participate in and maintain ongoing data tracking reports, i.e.; Pre installation issues, service call rate, customer issues, service performance, etc
  • May assist in performing internal trainings on digital phone service
  • This position requires the ability to develop and maintain working relationships with other employees and departments, specifically the customer service, installation and service departments to ensure optimum communication and follow-through
  • Additionally, this position requires the ability to work with others in high-pressure situations
  • High School diploma and 2-year college degree/training program or qualified work experience or a combination of both. Prior customer service experience required
  • Experience in Telephony preferred. STRONG Knowledge of CSG and customer operations and flow is extremely important
  • Attention to detail as well as creative problem solving is a must in developing the success of this service
98

Operations Specialist Iii Fccs Resume Examples & Samples

  • Final escalation of exceptions to normal processing before involving next level of management
  • Notify customers of actions taken on accounts and maintain records of all actions in accordance with Regulations
  • Communicate effectively with both internal and external customers on related issues. Conduct phone interviews with customers, suspects and external agencies to obtain information critical in determining TCF’s liability and risk exposure. Meet with customers to identify suspects on photos obtained from surveillance tapes
  • Adhere to policies and procedures within the department as well as Federal Regulations and State Laws
  • 12 months combined experience as an Operations Specialist I and/or Operations Specialist II or 18 months comparable experience
  • Ability to deal with multiple problems involving several variables in different situations
  • Demonstrated ability to effectively organize work load and work area; ability to effectively assess priorities
  • Some Accounting/Bookkeeping training
99

Operations Specialist Resume Examples & Samples

  • Bachelor’s/master’s degree (university degree in Finance or Economics will be an asset)
  • Basic knowledge about payments processing will be an asset
  • Fluent English or German (written and spoken)
  • Ability to work under time pressure
  • Experience in an international company will be an asset
100

Operations Specialist Resume Examples & Samples

  • Verify the data contained in received WrapUp forms is reasonable and consistent
  • Receive and place calls from/to contractors and carriers to resolve problems in a proactive manner
  • Provide quality checks on data entered & correct and properly log errors
  • Proven experience working in a fast-paced office environment utilizing Excel and state-of-the-art technology with advanced work flows
  • Strong computer skills are a must
  • Microsoft Office software and Outlook
  • Ability to effectively contribute in a team environment
101

Safekeeping & Fixed Income Operations Specialist Resume Examples & Samples

  • Consistently provide superior customer service
  • Proactively support and contribute to team efforts and daily balancing of control accounts
  • Completion of daily activities in a manner such that internal controls necessary to successfully pass internal and external audits and regulatory exams remain effective
  • Strong organizational, time management, and multi-tasking skills
  • Knowledge of the different types of fixed income securities
  • Good prioritization skills
  • Good written and oral communication skills a
102

Operations Specialist Resume Examples & Samples

  • Fund lookup
  • Verbal communication with various fund companies
  • Preparation of reconciliation of positions between fund company and MS records
  • Escalating issues, concerns and trends to management through written and verbal communication
  • Solid AI background, including familiarity with reconciliation
  • Works well in a team or an independent environment
  • Working knowledge of M/S Office Suite
  • Able to resolve open issues with minimal supervision
  • At least 1 year of Alternative Investment experience
103

Account Documentation Unit Operations Specialist Resume Examples & Samples

  • Manage end to end individual and company account opening process, account maintenance for ADU
  • Co-ordinate the MCA for ADU operations
  • Actively participate in different projects in ADU
  • Manage MIS on document deficiencies and ensure proper follow up and presentation to Senior Management
  • Ensure adherence to departmental controls and processes for ADU operations
  • Ability to work in high growth and pressure scenario, with strong leadership, project management and people management skills
  • Excellent computer proficiency skills
  • Work in dynamic situations and under strict timelines
  • In depth knowledge on Banking Operations
  • Strong logical reasoning and presentation skills
104

Operations Specialist Resume Examples & Samples

  • Provide training and effectively communicate information within the department as well as to the Training Department regarding trainee progress
  • Work independently with moderate supervision as well as within a team environment
  • Maintain an established level of productivity using time management techniques
  • Able to shift between priorities as needed throughout the workday
  • 1+ years of office and/or administrative background
  • Customer Service experience including verbal/telephone skills
  • Insurance industry experience helpful
  • Strong organizational and interpersonal skills with attention to detail
  • Ability to maintain and display a positive attitude at all times, supporting business needs and changes
  • Ability to work with frequent and multiple policy, procedure, and regulation changes
  • Proficiency at keying alpha and numeric information with accuracy and speed
  • Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail
105

Operations Specialist Resume Examples & Samples

  • Prepare, analyze, and accurately process incoming Automated Clearing House (ACH) files and customer originated ACH files
  • Establish a good working relationship with cash management customers or bank personnel to provide support and exceptional customer service
  • Communicate with customers or bank personnel to guide them through a series of actions to troubleshoot and resolve complex issues with little or no supervision
  • Handle complex and non-routine issues accurately and efficiently, while ensuring compliance with NACHA regulations and audit standards
  • Maintain current knowledge of NACHA rules and regulations
  • Responsible for risk control practices in place to manage and reduce risk in ACH transactions
  • Independently decision and complete ACH disputes and government reclamations to ensure minimal losses
  • Meet or exceed established service level agreements and guidelines for timely and quality resolution of service requests
  • Use experience and knowledge to cross train other employees as appropriate within the department
  • High school diploma or equivalent required and a minimum of 2 years banking experience preferred
  • Accredited ACH Professional (AAP) Certification preferred
  • Proven ability to complete accurate data entry/transaction processing
  • Independent decision making ability with minimal supervision
  • Advanced computer knowledge with the ability to assist customers in troubleshooting hardware/software issues
  • Flexibility to adapt and work in a fast-paced and changing environment
106

Operations Specialist Resume Examples & Samples

  • Sort, open and scan mail
  • Verify correct information on documents
  • Utilize personal computers, general office equipment and Windows based programs
  • Handle sensitive and complex inquiries and issues from internal and external sources. Escalate any issues through the proper channels if necessary
  • Actively participate in community organizations and activities to project and sustain a favorable bank image in the community
  • Respond to and resolve customer service requests according to Great Western policies in a prompt, efficient and courteous manner at all times
  • Accounts receivable experience a plus
  • Strong knowledge and experience working with office equipment (scanner, phone, etc.) and Microsoft Office products
107

Performance Operations Specialist Resume Examples & Samples

  • Provide vendor relationship oversight in regards to performance measurement and composite maintenance through significant one on one interaction with other investment professionals
  • Work with other colleagues within a global organization to streamline and increase efficiency and accuracy of the performance measurement processes
  • Understand and work on the FIRM?s annual GIPS verification process
  • Work within the group to proactively identify and resolve discrepancies with Operations teams
  • Identify procedural inefficiencies and recommend process improvement
  • Project work as needed relating to the MSIM Perf Ops team
  • Proven relevant experience
  • Asset management performance calculation and reporting experience including knowledge of alternative return calculations
  • Strong individual initiative with the ability to take a proactive approach to assigned projects and new team initiatives
108

Operations Specialist Resume Examples & Samples

  • Verify the data contained in received wrapup forms is reasonable and consistent
  • 2-3 years of construction WrapUp Insurance experience and/or construction Accounting experience. Recent college graduates (accounting or business) will also be considered
  • Successful completion of a high school curriculum or equivalent; degree or equivalent work experience in accounting or business is a plus
109

Operations Specialist Resume Examples & Samples

  • Assist with the facilitation of fine art services including: fine art storage, shipping, transportation, crating, packing, & viewings
  • Serve as one of the primary points of contact for Cirkers clients by answering incoming client calls and providing in-person consultations
  • Serve as a liaison between the front office, warehouse, management, & accounting to ensure service excellence
  • Perform operational database management duties including inventory management, storage room rentals, & work order management and reporting
  • Assist with facilitating the scheduling and dispatching of shipping & transportation services
  • Create, organize, and maintain all client paperwork
  • Perform fine art inventory check-in/check-out
  • Perform all billing & invoicing; interface with the accounting department
  • Work with the sales team to facilitate the leasing of fine art storage space
  • Minimum of 3 years of operational, detail-oriented experience
  • Previous fine art storage, shipping, and transportation experience preferred
  • Familiarity with art, antiques, valuables, and other related items preferred
  • Familiarity with New York city market preferred
  • Provide exceptional “concierge-level” customer service
  • Utility player mentality & aptitude - willing to perform any assigned task, adaptable to and able to process new information quickly; highly flexible
  • Demonstrated accuracy, attention to detail, analytical, problem solving skills, sound professional judgment, and common sense
  • Ability to prioritize and manage multiple simultaneous projects and tasks; allocate time effectively and efficiently for self & team members
  • Strong work ethic & sense of urgency
  • Advanced skills (Microsoft Office 2000-2007, MS Word, and Excel)
110

Operations Specialist Resume Examples & Samples

  • Proficient in Microsoft Office programs
  • Problem-solving, analytical mindset
  • Exposure to Financial Services environment
111

Operations Specialist Resume Examples & Samples

  • Ongoing management of custody and clearing providers in the Americas, including issue escalation / resolution, agent service reviews, fee negotiation, service level agreement implementation / management, etc
  • Annual / periodic due diligence reviews and on site visits with providers, including US domiciled precious metals depositories and Latin American agent banks. Includes periodic review and assessment of alternative agent bank providers in a market to ensure we are leveraging services of the most robust providers for the best price points
  • On-going monitoring of agent bank activity and fees; performance of pricing reviews / analysis. High level of data manipulation
  • Support of new business expansion and understanding operational requirements from service providers, market implications, implementation of new provider relationships, etc
  • Significant interaction with Glasgow team to complete and sign off on annual, regulatory driven due diligence reviews of providers
  • Adherence to firm regulatory obligations for segregation and security of client assets throughout the agent bank network
  • Development of an in depth knowledge of markets and pre-investment information
  • Ability to understand, interpret and communicate market developments and the impact of change to the organization as a whole. Includes communication with both internal and external clients
  • Understand process flows to be able to identify workflow and operational efficiencies
  • Adherence to global standards of information storage and dissemination
  • Coordination and participation is select business management functions (i.e. TDABC)
  • Relationship management skills
  • Sound understanding of operations
  • Background in reference data, trade confirms, statements or settlements would be an advantage
  • Process analysis skills (such as process requirements analysis, value chain analysis, process verification, etc)
  • MS Project or other Project Management Software
112

Operations Specialist Resume Examples & Samples

  • Authorize FIS/MF investment Transactions within the prescribed TAT
  • Ensure Adherence to OWS /SCA guidelines for the Region
  • Ensure First Pass Yield close to 100% across all investment transactions
  • Co-ordination with Sun-life/ Zurich and other service providers for loan lien marking/redemption etc
  • Ensure stringent quality check on Insurance and Loan Currency Swap Instructions
  • Maintain robust reconciliation of processed Investment dox. Co-ordinate with back office unit to book pending investment leverage transactions
  • Maintain and update policies, processes and transaction checklist
  • Recommend changes to improve workflow, efficiency, and quality
  • Serve as main point of contact for internal Relationship Management team for a very complex group of Institutional Clients
  • Ensure the integrity of the bank's trading positions through accurate trade capture and query management
  • Deliver an independent, robust and controlled environment that underpins the investment transaction processing
113

Associate Merchandizing Operations Specialist Resume Examples & Samples

  • Manage communication process and setup PS4™, PS3™, and PS Vita system messages, which includes significant consumer facing interaction and business impact
  • Update weekly ad creative and campaigns to the PlayStation®Stores and XMB promotional areas. This includes slotting ads, coordinating with multiple operations teams to verify target content availability and links, and coordinating with business units to confirm advertising schedule
  • QA regular advertising updates prior to publish
  • Manage the implementation of advertising campaigns for various internal/external partners and paid advertisers which includes tracking campaign commitments, generating fulfillment reports for each campaign, and coordinating with multiple SNE operations teams to execute campaigns and sponsorships
  • Coordinate with creative teams to ensure asset requests are properly executed and delivered prior to deadlines
  • Provide banner reporting for ad sales, store campaigns, and editorial banner placements
  • Create and provide internal and external partners with promotional screenshots and videos
  • Previous experience in web-based publishing/e-commerce, and content management systems
  • Must work effectively and professionally with internal cross-functional groups as part of a team, as well as with third-party content providers
  • Some experience working with online advertising tools, content management systems, or similar web publishing tools a plus
  • Must exhibit meticulous attention to detail, and have the ability to make good, timely decisions in a fast-paced, time-constrained environment
  • Technically savvy, able to pick up new technology quickly with little guidance
  • Strong understanding of web-based technology and network infrastructure
  • Comfortable in dynamic, fast-paced work environments with strict deadlines
  • Team player
  • Some HTML/XML editing
  • Digital Ad Delivery tools
  • Web Reporting
114

Alternative Investments Operations Specialist Resume Examples & Samples

  • Ensure that all transactions are processed accurately, timely, and completed in their entirety
  • Participate in projects/project teams and client conversions
  • Test new systems and programs to improve efficiency and effectiveness
  • Perform comprehensive review of all investor documents to ensure accuracy
  • Input investor information into database ensuring 100% accuracy
  • Review the work of others specialists and provide constructive feedback
  • Assist with writing and updating procedures
  • Capability to work under time constraints to meet deadlines and complete transactions with a high level of accuracy
  • Strong knowledge of mutual fund and alternative investment products
115

Regional Operations Specialist Resume Examples & Samples

  • Monitor the ticket queue within ServiceNow
  • Manage resources within the region and determine appropriate assignments for specific activities
  • Provision storage and servers (based on location) where capacity dictates
  • Work with Service Desk and Service Management on any bottle necks or areas identified to improve response or service
  • Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
  • 3 to 5 years of application support and familiarity of Service Now
  • Some prior experience in managing resources a positive but not required
116

Accessories Launch & Operations Specialist Resume Examples & Samples

  • Act as point of first reference for all accessories related enquiries, and vehicle applicability for internal and external customers
  • Coordinates Accessories information to dealer services team members in Service, Technical Support, and Region Teams
  • Responsible for all accessory catalog (eCat, ETKA, eStore) strategy & maintenance between VWoA Local Engineering, VW Zubehoer, and VW Aftersales
  • Leads accessory suppliers and internal team members from Marketing, Sales, Operations, and Supply Chain to ensure that products, initial inventory, and launch materials are in market to support their defined launch date
  • Recommends retail and wholesale pricing on products and product families based on Benchmarking and market research data. Oversees pricing strategy through implementation, and measures market results
  • Monitor Import and Domestic accessory industry trends, as well as customer (Internal, Dealer, and Retail) feedback on current models. Identify gaps in the VW Accessories line up, and make recommendations for new products, pricing strategies, or marketing tactics
  • Review Accessory sales performance throughout its lifecycle, and provide input into sales enhancement initiatives for current, slow selling, overstock, or obsolete accessory products
  • Responsible for electronic tracking of Accessory products and projects throughout the product launch process , and assists with engagement by other contributing teams
  • Generate and track eSAFs through Finance & Purchasing until completion
  • Compile best cross industry practices and deliver to VW field and dealer organization
  • Works on their own, or with Auburn Hills based Accessories Technical Specialist to ensure Accessories relevant features, functions, and characteristics are communicated and published
  • Recommends or participates in image vehicle proposals, approvals, and final construction
  • Perform any other Marketing, Public Relations, and Branding related duties as required
  • 3-5 years related product launch and lifecycle promotional activities experience
  • Experience in composing product recommendations, requests for quotes, and business recommendations
  • Excellent interpersonal communication skills including listening and oral and written presentation of ideas
  • Effective time management and organizational ability
  • Solid work ethic with desire to contribute to achieving team goals and revenue targets
  • Highly entrepreneurial and creative
  • Ability to operate in a fast paced, changing environment with shifting priorities
  • Analytical and conceptual thinking – using logic and reason, creative and strategic approaches to solving customer problems
  • Integration – joining people, building consensus
  • Project Management and Processes
  • Experience working with external vendors and cross-functional teams
  • Resource Organizing and Management
  • Ability to communicate complex information in presentations, over the phone, and in catalog descriptions
  • Computer savvy – skilled in the use of MS Office software (Outlook, Powerpoint, Excel)
  • Able to collaborate on multiple cross-functional teams in both technical and business roles
  • Advanced Knowledge of Import & Domestic parts and accessory market
  • Knowledge of marketing and merchandising accessories in automotive dealership or autoshow
  • Technical understanding of motor vehicles
  • Displays professional integrity
  • German and Spanish language skills a plus but not required
  • Prior Automotive experience in parts and accessories preferably with OEM or supplier
  • Ability to compose catalog sales descriptions
117

UIT Operations Specialist Resume Examples & Samples

  • 2-4 years of brokerage back office operational experience
  • Ability to multitask on a deadline
  • Organized with an exceptional attention to detail
118

International Payments Operations Specialist Resume Examples & Samples

  • Process International Payment Orders received by and from customers and perform detail-oriented data entry by researching and formatting each wire to ensure formatting requirements for each country are met
  • Review, verify and determine accuracy of International payment orders prior to final approval
  • Set up and maintain web records in UMBFX which includes building rate sheets, tolerance sheets, currency crosses, issuing passwords and setting up users
  • Notify customers (both internal and external) of Foreign Exchange rate, Currency, and value dates on their transactions to guard against Foreign Exchange loss. Review Forward Contract report and reconfirm all trades 2 days prior to maturity
  • Apply appropriate settlement instructions to all Forward and Counterparty Trades entered by the Foreign Exchange Desk. Confirm rates and value dates with counterparties and coordinate resolution for any discrepancies
  • Act as International expert to all customers providing advice to International customers regarding appropriate currencies, various foreign country restrictions, routing, and payment formatting to guard against FX loss, delayed payments, or additional foreign fees do to improper information
  • Provide expert advice to bank personnel and account officers based on extensive procedural and documentation research as well as occasional transactional analysis to aid in the resolution of issues
  • Demonstrates knowledge of MS Office applications (Word, Excel, Outlook)
  • Demonstrates above average understanding of World Geography
  • Demonstrates above average spelling skills
  • Demonstrates above average mathmatical skills
  • Advanced knowledge in International payments or Foreign Exchange operations
  • Familiar with basic rules regarding BSA/OFAC/UCC4A
  • Basic understanding of SWIFT and message types
119

L&d Operations Specialist Resume Examples & Samples

  • Learning Development Planning and Initiation: Ensure flawless execution of end to end processes for course and workshop deployment including Planning, Learning Solutions catalog and Portal set up, and document session master data and requirements, activities, ensuring accurate course descriptions, objectives, target audience, and approval requirements are completed on new course types and Session forms
  • Handling facilitator based on policies and guidelines defined by the Managers and CSOs and PO creation
  • Location & catering: execute activities related to conference room booking (including room setup) and catering service requests of internal or external resources. When applicable, execute on site coordinator services contracting activities
  • Materials: execute, when applicable, activities related to contracting material printing services including quotation approvals, negotiations based on policies and guidelines defined by the Managers and CSOs and PO creation. Manage activities related to tracking and custom clearance for materials printed out of borders the session on site location
  • Participants: upload restricted participant list when applicable. Manage participants enrollment. Execute the 360 assessment process including the distribution, printing and delivery of the reports
  • Control & follow up: Execute program series marketing initiatives. Coordinate material delivery and all on site preparation activities on the session begin date with the on-site coordinators. Update course information in the tool to credit participant´s training history. Execute the payment processes to vendors. Distribute course evaluations results. Execute after the fact course roster update in the system. Accountable for PO creation, goods receipt and chargeback processes
  • Reporting and Record Management: run or request from GBS ad hoc reporting requirements. Provide full reporting quarterly, ad-hoc reporting as required including but not limited to financial results and participation information. Provides regular updates of the status of L&D metrics. Responsible to ensure metrics and SLAs are met. System maintenance. Include any Learning and Development administrative process improvements, external vendor information, calendars, etc
120

Personal Account Dealing Operations Specialist Resume Examples & Samples

  • Partner with Compliance and Technology contacts to conduct analyses aimed at determining root cause of data issues and develop strategy on how to address/remediate such issues
  • Upon creation of both ad-hoc and periodic reports, analyze output to develop action plans for resolving issues, share and vet data with business partners, respond to queries from various levels of Compliance management and troubleshoot any issues raised
  • Review requests from internal stakeholders and determine applicable response based on boundaries of Compliance policy
  • Create presentations for senior stakeholders based on interpretation of data metrics, evaluations of trends and make recommendations based on findings
  • Recommend solutions to defects reported by system end-users
  • Perform User Acceptance Testing, evaluate results, and recommend solutions to identified issues
  • Respond to regulatory, audit or control–related inquiries from business partners or management. Create documentation/reporting on which responses to external inquiries are based; provide explanations for exceptions or trends
  • Manage relationship with Compliance business partners; evaluate and recommend best methods to resolve concerns within the boundaries of the Compliance Policy (e.g. reportability of Outside Activities)
  • Provide technical guidance to frontline Compliance staff and maintain a log of their inquiries
  • Conduct regular reviews of Standard Operating Procedures and recommend changes, as necessary
  • Perform analysis of statistics and provide supporting narrative prior to population of Senior Management Metrics reports
121

District Operations Specialist Resume Examples & Samples

  • Processes and approves all field and management expense reports and accounts payable requests. Maintains applicable related logs. Reviews and investigates operation expenses, escalates as necessary
  • Approves and processes all telecom, purchasing, supply, operations and facility requests. May be responsible for reconciling summary billings
  • Compiles and analyzes perm revenue reports for field
  • Answers district phone lines and either handles call or forwards to the appropriate person
  • Maintain an active database of field contacts
  • Assists District Administrative Coordinator with distributing information pertaining to new initiatives or changes to programs. This may include sending out score cards every 52 weeks, questionnaires/surveys, etc
  • Assists with the administrative support for the District Director. In some districts, may provide administrative support to the Regional Manager
  • 2+ years of college preferred
  • 3+ years experience working in a mid-level, administrative capacity in a highly professional, fast paced environment
  • Basic accounting experience preferred
122

Operations Specialist Resume Examples & Samples

  • Responsible for account maintenance associated with Online and Mobile Banking
  • Must possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment with a high level of quality and accuracy
  • Advanced computer skills and technical skills preferred
123

Futures Operations Specialist Resume Examples & Samples

  • Completion of daily processing within required timeframes
  • Experience dealing in a fast-paced environment, with hard deadlines
  • Excellent attention to detail and deliver accurate work of a high quality
  • Proven process improvement initiative experience
124

Operations Specialist Resume Examples & Samples

  • Basic knowledge of processes on customer accounts/portfolio
  • Affinity to Accounting, Tax as well as numbers in general. Knows and understands different booking constellations and economic interrelationships between Banking Products, General Ledger Accounts and VAT (Value Added Tax)
  • Fluency in German
  • French or Italian will be an asset
  • Accurate and timely acting
  • Openness for feedback from customer/internal partners
  • Good organization and interpersonal skills
  • Willingness to develop new skills
125

Operations Specialist Resume Examples & Samples

  • Conform to approved polices, plans, and procedures for commercial and secondary market loans and related products
  • Strive to achieve annual departmental and team member goals which align with budget and operating plan objectives
  • Establish, and consistently update formal tracking worksheets schedule for every loan/pool within the portfolio, based on their payment schedule and maturity
  • Provide regular updates to the Operations Manager
  • Participate in meetings with team members on a regular basis
  • Assist in the administration of the department’s wire transfer activity
  • Complete loan verifications from lead and servicing institutions
  • Provides clear and concise information to team members and presents accurate reports to management, as required
  • Bachelor’s degree in Finance, Accounting, Business Administration or related field required
  • Loan processing, reconciling, and funding experience
  • Imaging and documentation experience
  • General understanding of regulatory requirements and comprehensive understanding of reporting standards
  • Working knowledge of all MS Office Suite Products
  • Ability to effectively interact with different department representatives
  • Demonstrate professionalism, resourcefulness, initiative, and collaboration during all internal and external interactions
126

Operations Specialist Resume Examples & Samples

  • University degree/college diploma
  • 3 to 5 years of Futures, Exchange Traded products, OR clearing/settling of credit reconciliation experience * CSI Industry Courses (Preferable)
  • Experience with GMI required
127

Operations Specialist, Lincolnshire Resume Examples & Samples

  • Routinely and effectively interface with local Aon office account executives, client contractors and carriers to ensure client needs are being met
  • Obtain all WrapUp forms (notice of awards, insurance cost worksheet, enrollment, payroll, certificates of insurance, project completion) in a timely manner. Communicate effectively with contractors to obtain missing or incomplete forms
  • Assess the quality and completeness or delinquency of team member activities
  • Enter the data into the AonWrap computer application
  • Entry level opportunity for person with construction WrapUp Insurance experience and/or work experience in an office environment that includes bookkeeping or accounting highly desired
  • Must have strong math aptitude in order to manually check insurance calculations
  • Must obtain or maintain P&C license
  • Strong problem-solving skills and a passion for customer service
128

Operations Specialist Resume Examples & Samples

  • 3+ years of previous experience with another Hedge Fund
  • Previous experience with Bank Debt, Credit Derivatives, Daily Profit & Loss, Futures, High Yield Bonds, Reconciliations, and Trade Input / Processing
  • Working knowledge of Geneva
  • Microsoft Excel proficient (Pivot Tables, V-Look Ups, Macros)
129

Operations Specialist Resume Examples & Samples

  • Motivated and excited by a role with changing priorities and objectives
  • A good team player
  • A good understanding of investment banks and Operations
  • Liquidity reporting – analysing daily liquidity fluctuations and producing reports to the BU
  • Ability to work well under time constraints and with multiple projects
  • Advanced MS Office skills, including MS Project/ MS Powerpoint
  • Cash Management experience (Liquidity management, Payment Governance)
  • Referential Data experience (Account Opening/Maintenance, Delivery Instructions)
130

ACH Operations Specialist Resume Examples & Samples

  • May communicate potential training issues to department supervisor/manager
  • May perform in the function of support to cover areas where turnover has created production problems
  • Monitor incoming and outgoing International ACH Transactions (IAT) within AML Manager
  • Analyze and make decisions regarding IAT suspect items assigned to the OFAC DA
  • Responsible for coordinating with BSA staff the closing of cleared IAT alerts and release of IAT entries in PEP+ for further processing
  • Assist supervisor in the reconciliation of IAT exception general ledger differences daily
  • Process PEP+ data base maintenance requests from all Cash Management regions, changing system parameters to ensure ACH files are processed accurately
  • Responsible for coordinating with each region’s Cash Management areas a bi-annual clean up of unused collection applications
  • Assist supervisor in the implementation of new modules to the PEP+ system. This may include having input with new forms and procedures
  • Understand and adhere to the NACHA Operating rules and Government regulations governing ACH transactions
  • Investigate and resolve all types of ACH inquiries, which may include returning ACH transactions to the originator
  • Provide customer service to both internal and external organizations (originating banks and companies)
  • Process incoming and outgoing notification of changes (NOC’s)
  • Add and maintain swap records on the PEP+ system
  • Maintain monthly statistics
  • Good written communication skills for letters, memos and proposals
  • Ability to read, analyze, and interpret procedures and regulations
  • Strong PC skills (Excel, Word, and other applicable software)
131

Operations Specialist Resume Examples & Samples

  • Self-starter with an ability to problem solve, articulate requirements and implement change
  • Strong Microsoft Office skills
  • Strong understanding of GFX products
132

Operations Specialist Resume Examples & Samples

  • A minimum of a high school diploma or G.E.D., or equivalent work experience is required. Some accounting or bookkeeping training is preferred
  • 12+ months combined experience as an Operations Specialist I and/or II; or 18+ months comparable work experience is required
  • Must be able to demonstrate previous successful experience with the following skills
133

Coordinating Operations Specialist Resume Examples & Samples

  • Manages or performs a variety of special projects, as assigned
  • Collaborates with Systems Engineering and/or other Technology groups and oversees the installation and implementation of new equipment in assigned campus facilities
  • Collaborates with Senior Operations Specialist or Senior Management in long range capital project planning; recommends appropriate modification to Production Operations systems
  • Provide necessary supervision to Operation Specialists; monitor, and administer Production Operations standard operating procedures and technical training programs; coordinate the day-to-day activities of assigned Operations Specialist(s) to ensure the achievement of assigned tasks
  • Review process for assigned staff; trains and mentors less experienced Operations Specialists and Associates in the performance of more complex assignments
  • Assists Production Operations Management with the creation and implementation of training programs to improve the competency of the operating staff
  • Follows the policies and procedures of the department and directs the OS team members in the same
  • Researches new technology and recommends appropriate solutions to Production Operation areas and remote based departments
  • Supervises personnel through project management
  • Has comprehensive knowledge of operational requirements involved in studio or remote production
  • Proficient in business protocol and procurement techniques
  • Ability to work nights, weekends, and holidays
  • Has 12+ years of production operations or related experience
  • Advanced proficiency in specific aspects of Production Operations, including, but not limited to: work flow, SOPs,
134

Conferencing Operations Specialist Resume Examples & Samples

  • Support of internal video, audio and content conference services on the supported hardware across all approved platforms, including mobile devices
  • Executive Support of conferencing services
  • Associate training and awareness on using the supported hardware and services
  • Monitoring and managing quality and performance, escalating issues to 3rd line support where required
  • Identifying opportunities to enhance services and working with strategic and operational IT staff to exploit these where possible
  • Maintain the associated video and audio conference hardware, liaising with approved partners where necessary. To include the management of Polycom Video Conference endpoints, Microsoft clients on multiple platforms and the associated internal management and bridge services
  • Provide Associate support and guidance to ensure conferences are successfully achieved, with specific attention on high profile conferences where dedicated executive support is expected
  • Continued monitoring of the conferencing environment using the provided solutions
  • The resolution or appropriate escalation of any performance or technical issues
  • Constant review of Willis conferencing services against industry trends to identify opportunities to enhance internal capabilities
  • Support the process to store and deliver content, both on demand and live, through a number of mediums according to agreed practices
  • Adhere to the agreed processes when managing the conferencing environment, including Change Management, incident recording and escalation
  • Assist with the evaluation and testing of new conferencing related hardware and services
  • Assist with the collation of necessary metrics to record and report on conferencing activity to plan and assess where enhancement may be necessary
  • Any other duties seen as critical to the role
  • Ability to be flexible with working patterns to accommodate the support of high priority activity
  • Exceptional communication skills both oral and written
  • Ability to present ideas in user-friendly language to non-technical staff and Associates
  • Ability to effectively prioritise and execute tasks in a high-pressure environment
  • Establishes good working relationships within teams and other IT groups
  • Experience in a comparable IT Support role including the support of Conference technology
  • Strong Knowledge in the following technology
135

Operations Specialist Resume Examples & Samples

  • Prepare, analyze, and accurately process incoming and outgoing, domestic and international wire transfers using client instructions while following bank and regulatory guidelines
  • Independently determine if wire transactions are legitimate, authentic, accurate, and take appropriate action(s) to minimize potential losses to the bank
  • Maintain or exceed established service level agreements and guidelines for quality resolution of service requests for wire customers
  • Process and maintain wire documentation according to regulations that govern wire retention rules and comply with audit standards
  • Use experience and knowledge to train other employees as appropriate within the department
  • Basic knowledge of wire transfers, accounting and balancing principles, and bank operations
  • Meticulous attention-to-detail
  • Ability to maintain high level of professionalism with internal and external customers
136

Operations Specialist Resume Examples & Samples

  • COORDINATES the gathering of client data from functional areas for REVIEW and INPUT into client Performance Review Decks while maintaining tight timeframes to meet strict deadlines
  • COORDINATES the gathering of client data from functional areas for REVIEW and INPUT into client reports as assigned
  • REVIEWS and ASSESSES data being reported, alerting team members of any issues or trends that should be acted upon
  • DELIVERS custom reporting to clients on a timely basis through email, ftp sites, etc
  • DOCUMENTS and MAINTAINS our records of report development work and communicates progress to AIM team members and clients
  • PUBLISHES an inventory of reports and other contact points periodically
  • MAINTAINS reference tables in support of accurate client reporting
  • PLANS and prepares for new clients, new programs, and new reports occurring in the day-to-day process by working together with those providing data and developing the new reports and gaining a working knowledge of the new reports
  • MAINTAINS departmental tracking of various items to include calendar, invoices, department volumes, service levels and light administrative duties
  • IMPLEMENTS processes and procedures that will ensure the accurate, timely coordination of a wide range of tasks to ensure team members to assist their efforts to perform with top efficiency and effectiveness when working with our large scale bank, credit card and credit union clients
  • MAINTAINS a work structure and records to enable extensive multi-tasking while keeping track of deliverables owed and deadlines. Re-prioritizes tasks as required to accomplish each days’ work
  • MAINTAINS good working relations with client contacts, key members of the Aon team and external resources
  • ATTENDS TO DETAILS with excellent written and verbal communication skills, extreme detail focus to avoid re-work and errors, and 100% follow-thru on outstanding items
  • MANAGES completion of specific reporting requests/tactics as assigned
137

Operations Specialist Resume Examples & Samples

  • Enter electronically required policyholder information in AS400 such that policy activation can occur
  • Enter electronically requested changes to policy in AS400 to produce policy change endorsement
  • Complete electronically policy forms in Documaker, final print policy or endorsement in Documaker, and email or mail
  • Attend all training classes provided as instructed
  • Complete electronically renewal certificates
  • Perform miscellaneous duties as assigned
  • Serve as a technical resource for policy processors in the absence of the Operations Specialist
  • Add and delete policy forms during the Documaker process on behalf of the Policy Processor
  • Contact support services when system related problems occur
138

Default Operations Specialist Resume Examples & Samples

  • High School or GED equivalent required
  • Average PC skills and working knowledge of Microsoft Word, Excel and Access
  • Previous call center, operations and bankruptcy experience a plus
  • Type minimum 40wpm
139

Default Operations Specialist Resume Examples & Samples

  • Minimum of High School or GED equivalent required
  • Efficient PC skills and working knowledge of Microsoft Word, Excel, PowerPoint and Access
  • Must be a highly motivated self-starter who can complete functions with little supervision
  • Must have effective communication skills and professional telephone etiquette with a customer service focus
  • Ability to function well in a high volume environment and adapt to change with flexibility
  • Type a minimum of 40wpm
  • Proven research and analytical skills with a structured approach to problem solving
  • Ability to work a flexible work schedule. I.e. Days, evenings, weekends, OT, etc
  • Knowledge of Recovery one and other Collection systems a plus but not required
140

Operations Specialist Resume Examples & Samples

  • Responsible for financial management as well as expenses forecast/projection
  • Responsible for the Cloud Tech Sales execution processes and reporting to LA and WW
  • Monitor spending X budget and ensure appropriate management system are in place
  • Revise results, pipeline, engagements and performancealong with income and expenditure budget when appropriate
  • Produce monthly Operations & Finance summary for the management team
  • Education/Certification roadmap management
  • Maintain area cost reduction and work on the absorption of new investments
  • Provide sales reporting to the Management Team
  • At least 6 months experience in Productivity Tools (Office)
  • At least 6 months experience in Finance
141

Operations Specialist Resume Examples & Samples

  • Assist with the on boarding process for new investors; receive subscriptions documents, review for completeness, enter pertinent data from subscription document into Fastpro, prepare confirmation reports after Fund Accountants have updated transactional information
  • Assist with investor transfer process including receiving and reviewing transfer requests and sending approval to Fund Accountant or Client
  • Assist with the mailing process for investor communication including quarterly letters, capital statements, capital call and distribution notices, privacy notices, tax estimates, K-1¿s, tender offers, and other investor mailings
  • Update Fastpro database for investor demographic and account information changes
  • Prepare capital call and distribution notices for Fund Accountant review
  • Assist with the conversion process for new funds including gathering investor demographic and historical transactional activity, compiling data into applicable format to be imported into Fastpro
  • Resolve investor inquiries regarding; lost statements, requests for information, password reset, etc
  • Assist in the production of department training materials
  • Complete copying, filing, and scanning projects for the department
  • Create and maintain the correspondence filing system for assigned clients and maintain client information directories, addresses, and client responsibility sheets
  • Run standard FastPro reports for team
  • Thorough knowledge of Microsoft Office products including Word , Excel, Outlook and PowerPoint
  • Ability to multi-task and remain well organized
  • Requires a high level of accuracy and attention to detail
  • Exhibit good communication skills and the ability to see a task through to completion
  • Must be self-motivated and follow through on service level commitments
  • Exhibit initiative in a deadline driven environment
  • Demonstrates good work habits and attendance
142

Operations Specialist Resume Examples & Samples

  • Accurate reporting of the SBA loan portfolio to appropriate entities
  • Accurately report and administer all participation reports and remittances sent to and from participating banks
  • Gather and prepare any documentation requested from internal audit or at the request of another bank as it relates to any participation or SBA agreements
  • Provide quality customer service. This includes responding to customer inquiries, troubleshooting and resolving issues, follow-up both by telephone and email, and both internal and external service events
  • Complete various day-to-day functions within the Loan Operations department
  • Two to four years of banking experience, preferably in operations or experience with banking systems
143

Operations Specialist Resume Examples & Samples

  • Perform customer set-ups, changes and transactions on Escrow, Lease Security and Sweep accounts
  • Exercises good judgment and a detailed knowledge of departmental procedures
  • Reviews co-workers data entry for accuracy to mitigate risk and minimize customer impact
  • Processes documents or paperwork requiring a thorough knowledge of procedures in support of bank operations and regulations
  • Recommends procedural changes and assists with revising procedures
  • Performs daily reconciliations and researches any out of balance situations
  • Solves routine problems independently, refers more complex problems to management
  • Research and resolve all client incoming inquiries and issues – monitor department mail box
  • Trains co-workers
  • Works on special projects, month-end reporting and error exception reports
  • Executes daily trades related to the Buying and selling of Fund Sweep products
  • Completes special assignments as requested
  • Associates degree or equivalent in work experience
  • Minimum two years general banking and operational experience
  • Demonstrated high degree of accuracy and attention to detail and the ability to work in a fast pace environment requiring a need for multitasking
  • Basic skills in Excel
  • Familiarity with general ledger accounting and systems
  • Software literacy needed to understand fundamentals of the Hogan and Agiletics systems and core applications used
  • Effective customer service skills including verbal and written communication
144

Operations Specialist Resume Examples & Samples

  • Identify process gaps and reengineer the processes to ensure lowest TAT
  • End to end tracking of all deferrals/discrepancy documents and ensure required approvals are obtained
  • Be a single point co-coordinator for ADU and assist front end staff in all operational matters
  • Co-ordinate the MCA, vendor management for ADU
  • Coordinating and reporting the TAX/FATCA requirements
  • Track MIS of ADU operations to ensure all customer requests are serviced within the agreed TAT
  • Lead the UAT efforts for all system enhancement and developments for the Unit
  • Act as back up to the ADU Head
  • Assist in different assigned projects and activities in ADU and other Operations’ units
  • In depth analysis, research and presentation skills
  • Strong understanding of local regulatory, regional & global policies
  • Attention to micro details to maintain effective controls
145

Operations Specialist Resume Examples & Samples

  • Preparing batches of work by extracting checks and remittances from envelopes
  • Operating Imaging/Extraction Equipment (I-Tran, IBML, OPEX 7200, OPEX 7.5)
  • Payee, amount (margin versus legal),date, and signature verification
  • Re-associating check images to corresponding material while validating quality of images
  • Maintain Site Productivity and Quality Standards
  • Lift and Move Mail Trays weighing up to 20 pounds
  • Contribute to meeting team goals in addition to individual responsibilities
  • Make Judgment calls regarding routine duties and escalate non routine situations
  • Working in all areas of Lockbox as needed
  • Extremely Detail Oriented
  • Reading and comprehension of customer’s instructions
  • Good Oral and Written communication skills
  • Alpha/Numeric data entry and typing skills – with excellent accuracy
  • Basic PC skills and Microsoft applications (Word and Excel)
  • Must be able to lift 20 pounds
  • Must be able to work in a production environment
  • Must be a team player and maintain a positive attitude at all times
146

Mail Operations Specialist Resume Examples & Samples

  • Assure satisfactory completion of work within SLAs
  • Maintain department records and logs
  • Prepare incoming & outgoing work for further/eventual distribution, including USPS (white mail), inter-office mail, savings bonds, foreign checks, printed reports, express and ground deliveries
  • Provide input for operational improvements relative to the area
  • Prepare outbound express items (FedEx) by weighing, metering, sorting, and cost allocations on the FedEx provided Cafe computer system for next day or ground delivery
  • Deliver work to on site departments
  • Deliver work to other buildings via company van (Albany only)
  • Maintain inventory of office and shipping supplies and paper
  • Process and meter mail and packages
  • Supports co workers in senior roles in the performance of their daily tasks, including management reporting, and coverage for other shifts
  • Operate high speed, automated print and insertion equipment (Albany)
  • Good technical skills in both hardware and software
  • Train and guide less experience co-workers
  • Valid drivers license with a clean record (Albany)
  • Proven ability to work under inflexible deadlines and maintain accuracy
  • Ability to stand for long periods of time and lift up to 50 pounds on a routine basis
  • Good telephone and verbal communication skills
  • Basic PC
  • General work experience in a production environment, preferably in mail operations
  • PC skills – working knowledge of Microsoft Excel, Word, and email software
  • General knowledge of the Capital District area (Albany)
147

Messaging Operations Specialist Resume Examples & Samples

  • Problem diagnosis, troubleshooting, escalation and notification
  • Run book documentation - inventories, problem resolution processes, documentation
  • Testing of server upgrades and patch deployment
  • Exchange 2007/2010
  • OCS 2007 R2
  • Microsoft Lync 2010/2013
  • Sendmail experience
  • Windows 2003/2008 server skills
  • Active Directory admin skills
  • Some Exchange architecture skills
  • Some SQL query language skills
  • Some LDAP/SMTP
148

Operations Specialist Temp Resume Examples & Samples

  • Conducts research and gathers data to determine what existing telecommunications contracts, agreements and services are in place, and the terms of same. Sorts and analyzes data received and sort and retrieve data for analysis and presentation
  • Monitors tariffs, regulations, charges, directives and professional resources to ensure management of telecommunications initiatives worldwide
  • Assists contracts personnel in writing the scope for various telecommunications initiatives and assists with contract awards and evaluations. Performs post award contract administration support as the Contracting Officers Representative
  • Attends training sessions to attain and maintain expertise in the area of telecommunications
  • Makes field activity visits to assist NEX, Housing mangers, lodging managers , MWR and others to review contracted telecom initiatives to ensure compliance and gain new market strategies
149

Operations Specialist Resume Examples & Samples

  • Image preparation, scanning, and documentation storage
  • Researching loan exceptions
  • Working with internal and external customers to resolve escalations
  • Knowledge of loan processing a plus
  • One year auto finance experience desired
  • Strong attention to detail skills
  • Proven organizational, problem solving, and analytical skills
  • Solid judgment and decision-making ability
  • Ability to handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment
150

Operations Specialist Resume Examples & Samples

  • Audit
  • Coordinate the annual, semi-annual audits of all funds (U.S. GAAP) – working closely with auditors, administrators and Product Control
  • Plan and execute audit timelines to meet deadlines and increase efficiency within group
  • Review footnote disclosures for Fund of Hedge Fund products
  • Consult with management on new accounting pronouncements
  • Keep up-to-date on the regulatory requirements from the CFTC, SEC, and NFA amongst other regulators
  • Evaluate internal controls and processes
  • Manage tax related projects with UBS group tax, outside counsel, and public accounting firms
  • Conduct tax research and tax planning projects and oversee A&Q's tax compliance for funds
  • Work with Big 4 accounting firms to review partnership, corporate, international and state returns. Assist with K-1 estimates and finals, 1099s
  • Support investor related tax inquiries
  • Prepare tax schedules and analyses; preparing spreadsheets for any tax issues, and projects
  • Work closely with various business units to ensure that A&Q is compliant with tax laws, FATCA and additional policies and regulations
  • Proactively interact with key internal clients and external service providers to gather information, resolve tax-related problems, and make recommendations for business and process improvements
  • Swiss, Austrian, and German tax filings
  • Regulatory
  • Managing business risk, governance framework, and coordinating regulatory filings for A&Q
  • Support SEC reporting, Form PF, NFA filings amongst others
151

Operations Specialist Resume Examples & Samples

  • Participate in planning meetings
  • Balance assigned project schedules using web based workflow tools and proprietary database
  • Manage project deliverables through feasibility, planning and execution on time, to scope and within budget from concept to completion ensuring key milestones are met
  • Review project objectives, resolve project design and timing issues with team members and recommend next steps as necessary to improve and expedite workflow during weekly inventory or planning meetings
  • Analyze inventory usage and establish plans to reduce obsolescence
  • Solicit quotations and analyze contract proposals while leading formulation of strategy and negotiation of pricing, delivery, terms and conditions to satisfy requirements for highly complex and specialized materials, equipment, components and services
  • Develop and maintain relationships with vendors and customers while mediating and resolving contract performance issues
  • Recommend process improvement concepts. Lead quality improvement initiatives where appropriate
  • Facilitate and prepare department and business unit reporting
  • Assist with ad hoc projects and reporting as needed
  • 4-year degree or equivalent experience in a financial services corporate environment
  • 5+years in print purchasing and inventory management or a related field a plus
  • Comprehensive knowledge of advanced principles, concepts and practices in following areas: inventory management, procurement, computer based inventory systems and manufacturing operations
  • Knowledge of print production processes including multi-color printing, prepress, web/sheet fed/digital output, paper specification, mailing requirements, distribution and press check management a plus
  • Good written and verbal communication skills to communicate project details, clarify questions and issues and successfully negotiate with internal groups and vendors in a professional manner
  • Ability to build and maintain strong relations as well as to quickly and effectively resolve issues
  • Ability to process and audit invoices
  • Analytical skills to continually improve process and workflows, delivery and product
  • Knowledge of Microsoft Excel including pivot tables and lookup functions
  • Demonstrate a high-degree of professionalism while interacting with a diverse group of people. Prioritize projects on an ongoing basis to meet changing deadlines. Manage change effectively. Industry software experience and a strong knowledge of printing industry/process
  • Ability to deliver good results by meeting deadlines in a timely manner while managing multiple priorities and PPM team deliverables
  • Knowledge in project cost analysis
  • Project management skills and the ability to work on multiple projects with simultaneous deadlines
  • Problem solving and self-motivational skills with strong attention to detail
152

Operations Specialist Resume Examples & Samples

  • Handle assigned fulfillment duties and print functions
  • Work with the underwriting preparation
  • Issue professional liability policies
  • Respond to internal client inquiries
  • Handle the electronic archival of documents including applications and supporting materials for the various plans
  • Liaison with other teams within Aon Affinity Insurance Services
  • Retrieve achieved documents as required
  • Maintain department productivity standards and goals
  • Strong keyboarding / data entry skills
  • Strong PC skills - proficiency in Word and Excel
  • Solid communication and organizational skills
  • Good interpersonal skills with a customer service focus
  • Ability to multi-task and prioritize work
  • Ability to apply basic math skills
  • Demonstrated use of sound judgment skills with solid decision-making abilities
  • Ability to lift and carry a maximum of 25 lbs
  • Two years administrative general office experience
  • Data entry experience
  • Entry level insurance experience preferred
153

Operations Specialist Resume Examples & Samples

  • Perform periodic and scheduled program updates to the recordkeeping
  • 1 year experience working in a corporate environment
  • Strong ability to handle multiple assignments simultaneously in a fast and
154

Operations Specialist Resume Examples & Samples

  • Assist with the operations for Tradeshows & District Managment Conferences including vendor relations, logistics, payments, graphics, and merchandising. Assist withe the allocation of Tradeshow costs for 9 Brands and reconciles payment with A/P monthly
  • Support the whole sales team s by pulling reports which include weekly, monthly shipping reports by Division & Account, Division P&L, master contact list for Independent Channel, SIS and B2B recaps. Maintain Total Specialty Division rep codes and BW links
  • Collaborating with Merchandise Coordinators for samples, linebooks, fixtures for tradeshows
  • 2+ years experience with reports; sales support; corporate retail is highly desired
  • Strong technical skills including high proficiency with SAP and Excel
155

Mortgage Banking Default Operations Specialist Resume Examples & Samples

  • Execute sound judgment and decision making
  • Review and validate data/coding within the system of record
  • System coding removal and addition
  • Document system of record with changes made
  • Articulate issues and potential risks
  • Issue tracking and resolution
  • Present results to management with issues identified
  • Two+ years Mortgage Experience
  • Bachelors degree in Finance, Statistics, Mathematics preferred but not required
156

Operations Specialist Resume Examples & Samples

  • Monitor real-time queues for various Fraud detection tools and analyze high-risk ACH, wire transfer transactions, Online Banking deposit accounts, and transaction history
  • Independently determine if transactions are fraudulent and/or legitimate and take appropriate action(s)
  • Maintain or exceed established service level agreements and guidelines for timely resolution of fraud transactions to minimize potential losses
  • Contact and effectively communicate with customers, retail staff, other financial institutions, or other resources to validate information and/or transaction(s)
  • Resolve complex issues with little or no supervision
  • Escalate any fraud issues to the appropriate department manager or investigative unit
  • Identify fraud trends or abnormalities and communicate to management and peers, as applicable
  • Proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
  • Maintain reports to management regarding productivity and accuracy
  • High school diploma or equivalent required and 3+ years of banking experience
  • Developed and demonstrated organizational and analytical skills
  • Outstanding interpersonal and communication skills
  • Ability to communicate effectively with customers as well as peers and management
  • Ability to make decisions with little or no supervision
  • Proven ability to manage multiple assignments while working independently
  • Strong Internet, Microsoft Office and PC skills required
  • Experience in fraud is a plus
157

Operations Specialist Resume Examples & Samples

  • Working with global colleagues to proceed cross entity business
  • Working with legal and compliance to analyze new regulatory reform requirements and deploy new processes
  • Repo trade confirmation to the client
  • Customer support for BRM and FID clients for any operation related inquiries
  • Advanced aptitude to understand, utilize, and improve technology platforms
  • Strong analytical, interpersonal, organizational, leadership and communication skills
  • Proven ability to work efficiently and accurately under pressure in a fast-paced multi-tasking environment
  • Relevant work experience with fixed income products and related fields
  • Fixed income Repo processes, risk management and related regulatory expertise
  • Relevant work experience in trade support function
158

Conferencing Operations Specialist Resume Examples & Samples

  • Polycom HDX and RPX Codec’s and supporting hardware or alternative
  • Polycom CMA, RMX Call Management solutions or alternative
  • Microsoft Lync
  • Video Streaming solutions
  • Video Content Management solutions
  • Windows 7 and Office 2010 or above
  • Apple and Android smartphone and tablets
  • Network Infrastructure with a broad understanding of LAN, WAN, network protocols (including common audio and video protocols) and network management technologies
  • Proven technical troubleshooting and diagnostic skills
  • Proven experience working for, or alongside either an externally provided or internally managed VNOC (Video Network Operations Centre) or equivalent
  • Understanding of the ITIL principles and qualification at a Foundation level or above
159

Operations Specialist, Direct Business Resume Examples & Samples

  • Review and reconcile data and transmission from multiple vendors
  • Network directly held accounts to LPL accounts
  • Generate and maintain reporting of directly held business for LPL for management review
  • Creating/opening Dormant Accounts from activity data that is held directly at the fund companies and annuity carriers and sent electronically to LPL
  • Provide detail-level analysis to internal management while meeting service level agreements
  • Minimum Experience of 0-1 years in Financial and/or Brokerage Industry
  • Microsoft Office Required
  • Optional: Beta, Oracle, SIEBEL and Branchnet
  • Must have the ability to communicate effectively across all departmental channels and work well in larger groups including our Integration Services Support and Business Technology Teams
  • Technically strong in ability to reconcile and validate large amounts of data (Excel required). Ability to work independently on assigned projects, as well process operational transactions/data input as needed
  • Must be highly organized and able to track multiple projects and issues simultaneously
160

Operations Specialist Resume Examples & Samples

  • Serves as a resource/support for Region Managers, Branch management and Corporate Operations departments on TCF branch policies, procedures, products and services. Administers branch signature guarantee program, cash limit review process and branch e-mail program. Identifies operational concerns in branches or regions and communicates them to Region Managers or Operations Manager as appropriate
  • Conducts periodic surprise mini-audits to ensure adherence and compliance with TCF policies and procedures, security, and Federal and State regulations governing banks. Communicates mini-audit results with branch management, Region Managers and Operations Manager and works with branch management on improving areas of deficiency
  • Coordinates operations portion of new branch openings and relocations, including ordering all necessary supplies/equipment and communication with vendors, suppliers, branch managers, Region Managers and departments to ensure all necessary items and controls are in place by assigned deadline. Coordinates existing branch sales as necessary
  • Communicates product, service, policy or procedure changes to branch staff via memos, e-mail and news screens. Prepares and makes presentations to different levels of management at Operations Roundtables, Region meetings, Division meetings, BMW and Team Building
  • Reviews, researches and responds to customer and OCC letters voicing concerns or complaints about TCF branch policies, procedures, products and services
  • Researches, recommends and implements changes in policies or procedures which would increase efficiency, streamline operations or reduce costs. Participates in branch task force meetings. Recommends and reviews changes to Reference, Backroom, Security, Training and Fast Facts manuals to ensure accuracy and ease of understanding
  • Develops, implements and manages various management tracking devices to examine losses, production, FTE, sales and other reports as necessary
  • Assists with special projects, interprets results and prepares recommendations to Region Managers and Operations Manager. Reports on progress in relation to expected standards
  • Two or more years of banking experience with a strong focus on Operations at TCF
  • One or more years supervisory/management experience
  • Demonstrated knowledge of TCF product lines, services, policies and procedures
  • Demonstrated ability to develop and maintain effective working relationships with all staff and management levels
  • Ability to maintain the confidentiality of sensitive customer, employee and branch operations issues
  • Demonstrated ability to work independently and meet prescribed deadlines
  • Four year College degree or equivalent
  • Three or more years of strong operations background in Teller/Personal Banking/In-Store areas at TCF
  • PC experience, including working knowledge of word processing and spreadsheet software
161

Operations Specialist Resume Examples & Samples

  • Ability to work with minimal supervision and work well as part of a team
  • Ability to prioritize workloads and work under pressure
  • Has participated in significant departmental projects that have produced process efficiencies
162

Safekeeping Operations Specialist Resume Examples & Samples

  • Demonstrate appropriate and professional phone skills
  • Handle and process business in a detailed, accurate, and timely manner
  • Research issues in a clear, concise, and organized manner
  • Bachelor’s degree (majors in Math, Accounting or Finance) is highly desirable, or equivalent work experience
  • Proficient with Microsoft Office applications (Excel, Outlook, etc.)
163

Operations Specialist Resume Examples & Samples

  • Process return deposited items to the proper checking or savings account, mortgage, consumer or commercial areas, Express Teller Users, other financials, TCF branches and internal departments, for all bank regions. While encountering, accommodating and enforcing, multi-bank processing differences
  • Maintain special instructions on bank level, account type level and account number levels to satisfy both commercial and retail customers in all bank regions, through advanced imaging and processing software
  • Research and establish holds on accounts when receiving notifications of large return deposited items from other financial institutions. Preventing a yearly average of $67.6 million of potential loss to TCF in MN and CO alone. Notify customers via written notification of any holds placed onto an account due to notification of a large dollar return deposited items for all bank regions, while ensuring compliance with Regulation CC
  • Maintain compliance with Regulation CC by evaluating and administering maintenance to accounts as needed before processing return deposited items
  • Notify Loss Prevention of any kiting suspects, accounts drawn NSF, accounts that have been open less than 30 days, accounts with items returned for the reason of account closed, and accounts with NSF or suspicious activity
  • Works with Item Processing on a daily basis to establish the readiness of item transmissions between multiple IP sites, for all states
  • Research misrouted items and provides documentation to other financial institutions to attempt to process item (s)
  • Work with Item Processing and Checking Operations to affect item payment decisions
  • Research and resolution of return deposited items that are outside traditional processing parameters and queues. Thereby displaying a higher level of judgement, independent action and knowledge of banking practices; as well as knowledge of the policies and procedures of other internal TCF departments in all state regions
  • Work with the Adjustments and Research areas to assist the processing and correction of transit and inclearing errors
  • Provide expert evaluation and resolution of cross-bank, internal TCF posting errors
  • 6 months experience as an Operations Specialist I or 12 months comparable experience
  • Ability to deal with problems involving several concrete variables in standardized situations
164

Operations Specialist Resume Examples & Samples

  • Prepare brokerage account paperwork for opening new accounts and/or annuities, terminated accounts and/or account transfers
  • Ability to handle multiple requests simultaneously and respond quickly
  • Highly organized, with absolute attention to detail
  • Excellent problem solving abilities
  • Ability to recommend procedures and reporting to improve the effectiveness of the team
  • Team player, collaborative, able to work with and through others
165

Operations Specialist Resume Examples & Samples

  • Completes daily, weekly, biweekly and monthly Corporate Support functions
  • Completes the Regulation D daily and monthly functions
  • Process Statement Cycle Changes
  • Process CD Maintenance Requests
  • Process Truncation Changes
  • Key Bond Interest Reporting
  • Tracks and compiles daily and monthly statistics for management reports
  • Completes the monthly Club 50 calculations
  • Acts as a back up Corporate Support teller
  • Responsible for cross training and rotating processing work with other department specialists
  • Responsible for periodic inventory of Official Bank Checks in the department
  • Must possess effective communication skills
  • 6-12 month previous clerical/office experience
  • Must possess key-board and ten-key proficiency
  • Intermediate PC skills with Windows software, specifically Excel
  • Ability to read and interpret bank and government forms in order to comply with bank and government regulations
  • Minimum of 1 year customer service experience
166

Operations Specialist Resume Examples & Samples

  • Starter, medior on the labor market
  • Minimal Bachelor degree
  • Driven, self-motivated and a team player
  • Fluent in written and spoken Dutch and English
  • Hands-on mentality and no-nonsense attitude
167

Operations Specialist Resume Examples & Samples

  • Knowledge of Windows/Linux OS and SQL databases
  • 2+ years of application support and familiarity of Service Now
  • Understanding of standard application architecture and development
  • Knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
  • Experience in maintaining mission critical production environments
168

Operations Specialist Resume Examples & Samples

  • Works in a timely manner to accurately enter transaction error or potentially fraudulent electronic funds transfer disputes into the designated tracking system
  • Accurately scan pending and resolved disputes to ensure all compliance deadlines are met. Copies, scans and distributes disputes to other departments for additional processing as needed
  • Communicates effectively with both internal and external customers on related issues
  • Escalates exceptions to normal processing to supervisor and process customer account adjustments as appropriate to complete daily balancing procedures exercising a higher level of judgment. May identify and resolve all outstanding differences daily communicating unresolved differences to immediate supervisor
  • Stamps, sorts, and distributes incoming faxes and mail. Processes out-going customer letters and delivers letters to the Mail Center
  • Adheres to policies and procedures within the department
  • A minimum of 6 months or more previous work experience. Prior Electronic Transaction Dispute experience preferred
169

Operations Specialist Resume Examples & Samples

  • Review and verify each file to ensure that all information is correct and current
  • Order credit reports, title commitments, surveys, appraisals and Homeowners Insurance from the appropriate parties and reviewing them for acceptability
  • Prepare loan file submission to underwriting
  • Act as a liaison and maintaining communication between Mortgage Loan Originators, Underwriters and Closers that are involved in the transaction to meet expected Service Level Agreements for processing
  • Prepare and mail Adverse Action Notices and reviewing Home Mortgage Disclosure Act (HMDA) data when applicable
  • Demonstrate basic understanding of loan processing, procedures, documents, underwriting requirements, government insured and agency requirements and the terminology of our processing systems
  • 1 to 2 years of recent processing experience in the residential mortgage industry required
  • Basic knowledge of Conventional Residential Mortgages required; knowledge of Federal Housing Administration (FHA), Veteran’s Administration (VA), Rural Development (RD) and First Time Homebuyer products desired
  • Basic experience with Real Estate Settlement Procedures Act (RESPA) and the Truth In Lending Act (TILA) regulations required
  • Strong analytical, problem solving and organizational skills with the ability to thrive in a fast paced environment
  • Experience with mortgage software such as Encompass preferred
  • Basic knowledge of mortgage lending products and terminology required
  • Must work well under pressure, meeting multiple and sometimes conflicting deadlines
  • Detail oriented and discreet with confidential information
  • Computer proficiency, particularly with Microsoft Office Word and Excel
170

Operations Specialist Resume Examples & Samples

  • Researching, investigating and resolving claims for possible recovery of funds and to determine TCF’s liability, complying with regulations, State Laws, and TCF’s account Terms and Conditions. Process deposit account adjustments and general ledger entries to resolve claims and book losses to appropriate loss general ledgers
  • Work with Federal, State and Local Law enforcement agencies to prosecute individuals suspected of fraudulent or unauthorized transactions, and potentially represent TCF in Conciliation Court or by subpoena
  • Determine if Suspicious Activity Reports (SAR’s) are required and if so prepared within the prescribed time frames/guidelines ensuring compliance with the Regulation
  • A minimum of 12 months combined experience as an Operations Specialist 1 and/or 2, or 18 months comparable experience
171

Audi Accessories Operations Specialist Resume Examples & Samples

  • Assist in the development and lifecycle phases within the accessory channel for the Audi Brand aftersales team in the US
  • Coordinate new Accessories launch and development for new vehicles including but not limited to, sourcing, testing and forecasting
  • Support dealers by providing information and technical support around installation
  • Launch and train regions on new products in the Audi Accessories Port Business
  • Improve and Grow port capacity through process improvement and tooling
  • Responsible for the launch of New Product, at New Vehicles launch within the four ports in the US
  • Assist with project tracking and product development at the dealer and Port Level
  • Support Herndon sales team in composing, updating and publishing news, accessories and content maintenance concerns on national online accessory catalog
  • Develop Accessories installation instructions for the dealer network and port operations
  • Identify market trends regarding accessories. And search for venders to supply product
  • Develop communication tools on how to install Audi Accessories
  • Work with VWGoA quality and technical teams as well as Audi quality and technical teams to coordinate the launch of new accessory products
  • Maintain the Audi PIA Portal that manages all installation instructions and videos and increase functionality
  • Work with accessory development venders to coordinate launch tooling and quality processes
  • Provide in-depth analysis on all Dealer accessories, Create reports as needed & requested
  • Support RASM/PAC’s in accessories related issues (technical questions, support, marketing functions, training)
  • Support special accessories activities (i.e. Regional Parts Council Issues or Regional Dealer Council Issues, experiential marketing)
  • Responsible for initial product quality and maintenance of the product quality through the accessory lifecycle
  • Act as a liaison between Audi Parts Departments/Depot(s), quality teams, compliance, technical, warranty & Field staff
  • Support Audi parts initiatives to ensure alignment with overall corporate objectives
  • Responsible for constant improvements in port capacity (must represent Audi in quarterly port meetings)
  • Support in the development of Accessory business cases for new product around technical specifications
  • Test install new product supplied from venders and Audi AG and give technical recommendations for support and training
  • Perform Quality reviews of new Audi accessory product during launch process to release new products
  • Responsible for the development of Port processes, tooling, and training
  • Monitor and maintain the Accessory email box for the Audi dealer network and Field Network
  • Works with Audi AG, venders and the Port processors to make sure the right tools are used, purchased and communicated in the accessories installation process
  • Works with AoA, VWGoA and Audi AG to test fit concept accessories for the US
  • Works with Port Processors to train on the installation of new accessories on new vehicles
  • Responsible for the development of the Quality and Technical review process for launch
  • Assist and Support Accessories team on multiple products and tasks
  • 5-7 years + of related experience
  • Technical vehicle knowledge
  • People leadership/Project Management
  • Dealer and / or field experience
  • Understanding of US automotive business
  • Experience in collaboration among multiple teams
  • Clear communication skills
  • Strong skills in Microsoft office
  • Degree in Automotive Engineering
  • Knowledge of technical writing
  • Experience in Automotive training
172

Operations Specialist Resume Examples & Samples

  • Identifies and evaluates issues and concerns from Managers and Associates. Coordinates responses to ensure issue is resolved
  • Coordinates returned mail, enters appropriate info in documentation systems and notifies departmental associates as appropriate
  • Works closely with operational teams to problem solve on daily issues and follow up to address issues
  • Contacts provider/doctor’s offices to collect fax numbers, additional information needed and facilitates getting that information into the documentation systems
  • Monitors departmental voice mail, looks information up in documentation system and forwards calls to appropriate associates to address outstanding issues
  • Continuously looks for process improvement opportunities, to include new process and communication opportunities with departments within Humana and across Humana At Home and implements changes
  • Tracks and reports on all requests to ensure compliance with quality standards
  • Coordinates the setup of office needs for new hires
  • Assists with coordinating meetings, setting up departmental meetings and events, and oversees other departmental communication as needed
  • 2 years experience in administrative coordinator/specialist or similar role
  • Intermediate to Advanced proficiency in Microsoft Office products including Outlook, Word, Excel, Power Point
  • Associate or Bachelor’s Degree
173

Operations Specialist With German Resume Examples & Samples

  • Analyse retailers' data feeds to identify issues and opportunities for improvement
  • Detailed documentation of data feed analysis
  • Optimize retailers' data for Comparison Shopping Engines and other e-commerce platforms
  • Work with Account Managers to enhance account performance of retail clients accounts
  • Contribute to the evaluation of existing processes and assist testing of new procedures
174

Operations Specialist Resume Examples & Samples

  • Experience in working with the various Line managers and developing new risk metrics and other means to measure risk
  • Experience in leading, coordinating and executing various Risk Programs, such as Risk and Control Self Assessments (RCSA) and other Risk Reviews
  • Experience in using Microsoft Office application suite, especially Excel for handling of large metrics data and Powerpoint for the production of risk reports
  • Able to meet tight deadlines and has a deliver-focused approach
  • Strong sense of ownership and accountability for control environment and quality output
  • Entrepreneurial spirit and flexibility ? particularly in dealing with changing environments
  • In-depth understanding of technical risk and control environments
  • International experience and appreciation for jurisdictional differences
  • Legal or regulatory experience a plus
175

Operations Specialist Resume Examples & Samples

  • Solutions – Analyze solutions for problems and discuss with management and team leads
  • Participate in and contribute to all operational documentation updates
  • 2+ years of application support and familiarity of Service Now or any other Ticketing system
  • Knowledge in system administration including OS/firmware patching maintenance
  • Knowledge of various infrastructure applications including Active Directory, DNS, DHCP, SEP and SCCM
176

Operations Specialist Resume Examples & Samples

  • As a production shift supervisor, lead a production team independently, meeting production targets and customer demand / orders increasing in short period of time, recover backlog if any, work towards high volume and high mix production, and follow company standard operating procedures
  • To monitor and supervise the production operators, material handlers and line leaders in achieving high quantity and quality output through conducting training with regular periodic follow up and reviewing their work performance
  • Follow up daily attendance, resolve grievances, compile inventory of Work- In-progress, record daily output/test yield & efficiency and ensure employees are well disciplined
  • Manage resources efficiently to achieve company objectives, improve efficiency and productivity and implement continuous improvement plans
  • Interact with supporting groups & business partners to ensure customer satisfaction
  • To maintain 5S housekeeping at all times in order to work in a safe and conducive working environment
177

New Routes SBP Operations Specialist Resume Examples & Samples

  • Track Solution Business Proposal (SBP) give/get commitments and achievements – including stated performance measures, funding commitments/payments, timelines and associated quarterly budget alignment – effectively managing any planned versus actual deviations per the signed SBP agreement terms---
  • Co-ordinate with Sales Rep to ensure the demo machine is delivered
  • Drive Solution Business Proposal (SBP) operational execution for assigned region(s) – including effective partner co-marketing (CMC, CMT) tool deployment, partner co-marketing funding disbursement, pipeline management, SBP commitment (give/gets) tracking, management and reporting
  • Identify proper funding model for SBP gives and advise New Routes sellers appropriately
  • Manage the local New Routes co-marketing tool deployment for assigned region – including local approval of New Routes Co-marketing Terms & Conditions
  • Coordinate and manage quarterly funding allocation and partner SBP give payments via CMC/CMT tools – ensuring compliance with IBM Business Controls and IBM Global Disbursement Guidelines
  • Track and summarize quarterly give payments without local payment method and submit for processing via BPSO exception payment process
  • Serve as trusted consultants to the New Routes Sales Executives and/or participating influencer partners on tool and process steps for SBP give funding reimbursements
  • Educating Seller team on different processes, guidelines and compliance requirements for different activities
  • Validate SBP give funding commitments – and manage the CMC/CMT New Routes Business Partner co-marketing funding allocation, activity, claims review for assigned region
  • Drive regular and effective linkage, collaboration and communications with global and local teams as appropriate – including New Routes marketing & sales, BPO, IDR, STG WOI demand program teams
  • Report on SBP funding commitments/status, performance achievement and trend analysis for SBPs and participating partners
  • Identify and share best practices across team
  • Support Business Controls compliance and effective SBP execution by ensuring relevant SBP documentation are current, visible and complete in the New Routes Management System Database
  • Other assignments as needed to support SBP operations excellence
  • At least 3 years experience in Competency in MS Office Tools - Excel, Powerpoint
  • At least 3 years experience in understanding of analytic concepts and perform simple analysis
  • At least 3 years experience in Strong program management and business development skills
178

Operations Specialist Resume Examples & Samples

  • University degree/college diploma with three to five years relevant experience
  • In depth understanding of end-to end transaction processing in one or more Capital Market Product
  • Work experience in Bank’s P&L and GL and securities & cash reconciliation systems and risk control a definite asset
  • Strong knowledge of process and/or project management and business system design
  • Strong analytical and problem-solving skills; ability to analyze components of a process to optimize system functionality and translate business requirements into system solutions according to Bank standards
  • Advanced documentation skills; ability to document requirements, acceptance test plans, conversion and implementation plans
  • Technical capability to support product operations during
179

Operations Specialist Resume Examples & Samples

  • Processes internal payment transactions for the bank ensuring accuracy through daily balancing procedures and reconciliation of general ledgers on a daily basis within prescribed time frames
  • Effectively researches and responds to questions from TCF employees and management
  • Adhering to policies and procedures within the department
180

Operations Specialist Mutual Funds Resume Examples & Samples

  • High School Diploma required; additional business related college courses highly preferred
  • Monitoring/Assessing performance of yourself, other individuals, other departments/organizations, or records/accounts to make improvements or take corrective action
  • Strong writing and verbal communication skills with the ability to convey information effectively
  • The ability to apply general rules to specific problems to produce answers that make sense
  • Clerical knowledge of administrative and clerical procedures and systms such as managing files and records, and other office procedures and terminology
  • Working knowledge of Customer and Personal Service including customer needs assessment, meeting quality standards for services, and overall customer satisfaction
  • Minimum Required: High Shcool Diploma or equivalent
  • Desired: Additional Business-related college courses
  • Minimum required: 1-3 years Beusiness experience
  • Desired: Banking/Financial background
  • IBM-compatible P.C. proficiency
  • Accurate typing ability (40 to 45+ wpm)
  • 10-key calculator skills
181

Operations Specialist Resume Examples & Samples

  • Perform periodic and scheduled program updates to the record keeping system
  • Update plan and participant website information to ensure current and accurate information is available
  • Process data, elections, plan and participant level contributions & transfers
  • Print and mail quarterly statements and reports
  • Perform mail room operations
182

Lead IRT & Epro Operations Specialist Resume Examples & Samples

  • Collaborates with GCDO Training & Communications group to define and maintain a training strategy for technologies
  • Effectively manages operational delivery with IRT service providers; collects issues and trends from study teams; proactively works with Vendor Management and IRT vendors for issue resolution and prevention
  • Minimum 6 years in Clinical Research or Technology related role
  • Experience with technology evaluation, deployment and project management
  • In-depth knowledge and experience with IRT systems required
183

Operations Specialist, Account Transfers Resume Examples & Samples

  • Review outstanding transfers and update the necessary systems (ATDB and BETA)
  • Effectively communicate (verbal and written) pertinent information to Financial Advisors on the status of transfer requests or any additional requirements that may be needed to complete the transfer
  • Send notifications to advisors as to the status of their transfer request
184

Operations Specialist Resume Examples & Samples

  • Ability to prioritise effectively and achieve results under pressure
  • Experience of working to tight deadlines
  • Experience with MS Office applications, in particular Excel
185

Agent Operations Specialist Resume Examples & Samples

  • Accountable for work output of entire team, ensure consistency across team
  • Drive initiatives for user adoption, trust building and delivering amazing experiences
  • Provide constant feedback to peers, management and cross-functional partners
  • Interview potential team members, participate in broader recruiting efforts
  • Drive creative problem-solving solutions, design and lead training sessions for the team
  • Ensure strong team culture, lead and design culture-related activities
  • Lead training and be an expert on your team
  • Quality check team members’ work product and run training sessions to ensure consistent quality for all team members across all shifts
  • Understand team needs and communicate to broader team to drive initiatives to optimize team initiatives
  • Enjoys working independently, has an optimistic attitude, amazing organizational skills
  • Ability to distill complex issues and feedback into meaningful directive communications
  • Results-oriented, and has an analytical mindset
  • Proven leadership abilities and passion for project management
  • Tech savvy, proficient in using service apps, and thrives on using technology to solve problems
186

Discovery Operations Specialist Resume Examples & Samples

  • Password resets, end user troubleshooting, setting up and managing users, triaging and defining requests for the next level support team
  • Work with internal and external clients to resolve issues and requests on topics related to features and functionality in review platform
  • Assist Project Coordinators and Project Managers with reports, standard operating procedures and other client requests
  • Consistently update job/task tickets with status updates and state changes associated with active task
  • Prepare Productions in accordance with existing SOPs and SLAs
  • Perform Quality Control steps for Productions in accordance with existing SOPs and SLAs
  • Providing end-user support in the eDiscovery review platform
  • 5+ years of experience, preferably in eDiscovery or Legal
  • Knowledgeable in various eDiscovery tools including but not limited to: LAW, Recommind, and iConvert
  • Possess technical skills and knowledge to effectively investigate and attempt to resolve issues that arise from the processing of data
187

Operations Specialist Resume Examples & Samples

  • Processing return deposited items to the proper accounts including but not limited to checking and savings accounts, mortgage and/or commercial areas, for all bank regions. During this time the employee will enforce multi-bank processing differences
  • Maintaining special instructions on bank level, account type level and account number levels to satisfy both commercial and retail customers in all bank regions, through advanced imaging and processing software
  • Researching and establishing holds for all bank regions on accounts when receiving notifications of large return deposited items from other financial institutions, and notifying the account holder through written notification of any holds placed onto an account
  • Researching misrouted items and providing documentation to other financial institutions to attempt to process item(s). Establishing the readiness of item transmissions between multiple IP sites, for all states on a daily basis
  • Work with other Corporate Operation departments to affect item payment decision including processing and correction of transit and in-clearing errors, notification of any kiting suspects, accounts drawn NSF, accounts that have been open less than 30 days, accounts with items returned for the reason of account closed, and accounts with NSF or suspicious activity
  • Researching and resolution of return deposited items that are outside traditional processing parameters and queues. Thereby displaying a higher level of judgment, independent action and knowledge of banking practices; as well as knowledge of the policies and procedures of other internal TCF departments in all state regions
  • Maintaining compliance with Regulation CC by evaluating and administering maintenance to accounts as needed before processing return deposited items
  • A minimum of 6 months previous TCF Bank experience or twelve months or more of comparable previous work experience
188

Operations Specialist Resume Examples & Samples

  • Ensuring that surveillance is effectively reviewed while delivering a high quality work product
  • Identify, communicate and remediate process breakdowns and best practices
  • Creating and delivering reporting on process effectiveness to leadership team
  • Maintain documentation and process manuals, while incorporating regulatory and constant process changes
  • Up to 4 years of Corporate Intelligence, due diligence, and/or Operations experience in the financial or professional services industries preferred
  • Bachelor?s degree from an accredited college / university
  • Solid understanding of common money laundering schemes as well as regulatory environment
  • Strong interpersonal and verbal communication skills with the ability to apply sound reasoning when delivering services
  • Has the ability to use various PC, MS Office and internet applications and tools to support day to day processes
  • Be able to handle highly confidential information professionally and with appropriate discretion
  • Possess strong analytical / reasoning skills
  • Has the ability to effectively handle a fast paced environment and successfully meet established deadline requirements
  • Be self-motivated and must have the ability to work independently
189

Operations Specialist Reorganization Resume Examples & Samples

  • Excellent communication skills, both verbal and in writing
  • Knowledge of administrative and clerical procedures and systems, managing files and records, and other office procedures
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
  • Accurate typing ability (30 wpm) and 10-key calculator skills
190

User Operations Specialist Resume Examples & Samples

  • 2-5 years experience in a customer support, community management or similar role
  • Experience using a ticket tracking system to respond to emails on a large scale
  • Proficient in Mac operating system, MS Office Suite, Adobe Suite (preferred)
191

Voice Operations Specialist Resume Examples & Samples

  • Daily oversight of all order and task queues that represent various states of readiness to complete
  • Maintain the incoming call Help Line and utilize CSG, ICOMS, OMSe, Issue Track and Access to research, diagnose, advise and resolve problems with Home Phone provisioning problems
  • Assist in the investigation and resolution of FCC, PUC or BBB complaint requests
192

Resource Operations Specialist Resume Examples & Samples

  • BA or equivalent work related experience
  • Minimum 5 years of experience working in customer support or related work
  • Experience in corporate sales support or related teams is a plus
  • Above average Microsoft Excel skills. Ability to manipulate and report out on large amounts of data
  • Experience creating and analyzing reports from database systems (Salesforce.com, etc.) for management
  • Experience working with Microsoft Office as well as CRM system and company databases (i.e. Oracle, SAP, Salesforce.com) is a must
  • Must have excellent motivational, listening, and problem solving skills. Attention to detail and accuracy is critical
  • Must be able to work independently and follow detailed workflow processes. Must also be able to work collaboratively across teams. Striving to treat all stakeholders with support, dignity and respect
  • Must leverage “best in class” practices for customer care
  • Listen to customers and internal stakeholders needs and be proactive in delivering 100% satisfaction. Must have a polite demeanor and ability to exercise patience with both customers and internal stakeholders
  • Strive for “first call resolution”. Always avoid passing the customer on to someone else - if at all possible
  • Must be comfortable analyzing and processing large amounts of information
  • Must be able to make swift and informed decisions independently, always balancing customer and company interest
  • Must be capable of managing multiple projects at a time and prioritizing day-to-day tasks efficiently
193

Operations Specialist Resume Examples & Samples

  • Reviews documents, items, and printouts from internal and external sources
  • Retrieves photocopies and statement
  • Performs data entry review and verification
  • Perform Quality Control of images and documents before mailed
  • Communicates with internal and external contacts
  • 2 years prior banking, customer contact, accounting or retail background or equivalent
  • Experience with documentation and follow-up in a problem solving environment
  • Must be multi-tasked with strong organizational skills
  • PC skills (Microsoft Office, Windows 95/NT)
  • Must work well under pressure and with minimal supervision
  • Good Filing skills
194

Remote Operations Specialist Resume Examples & Samples

  • Designs technical CAD drawings to depict the technical signal flow of a remote television broadcast
  • Supervises the installation, operation, teardown, manpower and maintenance of the technical equipment and is technically responsible for the quality of the remote origination
  • Advises production personnel and the Operations Producers of technical costs and options as situations arise
  • Works closely with organizing bodies on the design and implementation of technical processes of each show/event
  • Maintains up to date knowledge of the latest progress in technical innovation. Assists in the approval process for the selection of vendors, uplink facilities, and fiber connections
  • Maintains communication flow with other sport category managers on new technical developments or circumstances that may affect other shows
  • Knowledge of electronics and s in broadcasting in the video, audio, RF, lighting, videotape and maintenance areas
  • Minimum 7-10 years of broadcast experience, primarily field technician
  • Proficient with WORD, EXCEL, POWER POINT and VISIO computer programs
  • Advanced technical school or engineering courses specializing in electronics or radio/TV
195

Operations Specialist Resume Examples & Samples

  • Communicate with customers or bank personnel to guide them through a series of actions over the phone to help troubleshoot and resolve complex issues with little or no supervision
  • Complete online setups and maintenance for cash management customers including NetTeller, Positive Pay, Remote Deposit, Wires, and/or ACH
  • Independently determine if remote deposit capture items are legitimate and accurate and take appropriate action(s) to minimize potential losses
  • Install and configure computer hardware and software for remote deposit installs, troubleshoot system problems, and solve technical issues
  • Prepare, process, and ensure accurate enhanced account analysis reporting and maintenance for business customers
  • Maintain or exceed established service level agreements and guidelines for timely and quality resolution of service requests for cash management customers
  • Multi-task between multiple systems while prioritizing incoming requests
196

Operations Specialist Resume Examples & Samples

  • To respond timely and empathetically to all our customer`s needs and requests
  • Document and update systems and processes if needed
  • Is dedicated to meeting the expectations and requirements of both internal and external customers; gets first- hand customer information and uses it for improvements in service; acts with customer in mind, establishing and maintaining effective relationships with customers, gaining their trust and respect
  • Uses rigorous logic and methods to solve difficult problems with effective solutions, probing all fruitful sources for answers; can see hidden problems, looks beyond the obvious and doesn`t stop at the first answer
  • Can quickly find common ground and solve problems for the good of all, representing his/ her own interests and yet being fair to other groups; is capable of solving problems with peers with minimum noise; is seen as a team player, cooperative, who gains trust and support of peers
197

Personal Account Dealing Operations Specialist Resume Examples & Samples

  • Bachelor's degree and/or 2-3 years equivalent work experience in the financial services industry
  • Ability to build and maintain effective working relationships with all levels of management and external parties
  • Quick learner; innovative and analytical
  • Ability to adapt to opportunities presented through change
  • Solid Communication skills, both verbal & written
  • Strong data analysis skills with ability to provide guidance to partners and stakeholders based on analysis gathered
  • Demonstrated experience in defining/documenting new processes ensuring the appropriate level of controls in place
  • Ability to learn proprietary software
  • Microsoft Office skills with proficiency in Access, Word, PowerPoint, Visio, Excel (e.g. use of pivot tables and v-lookups)
  • Knowledge of compliance techniques in the financial services industry
  • User Acceptance Testing experience
198

Operations Specialist Resume Examples & Samples

  • Process branch requests for Courier and Business Check Card orders
  • Provide professional, friendly customer service for all pre-paid and debit products inbound customer and branch telephone calls
  • Respond to branch e-mail requests in a timely manner
  • Research returned mail for deliverable addresses and contact customers to ship replacement cards
  • Process and submit bulk prepaid card orders
  • Support branch staff with check card escalations related to special handling requests and card delivery tracking
  • Responsible for reviewing all personalized check card image submissions daily for compliance with established guidelines
  • Search Internet to determine copyright violations on image submissions
  • Provide assistance to cardholders whose images have been declined and document reasons image failed guidelines
  • Research and resolve customer transaction issues related to declined transactions
  • Support Branch Personnel in responding to 3rd party data breaches/card compromises when necessary
  • Verify inbound monthly reissue check card shipments, inventory and stage re-shipment of all check cards for clients in Mexico to appropriate branch location
  • Protect the assets of the bank
  • Assist cardholders in registering for Verified by Visa
  • Follow all Check Card Operations Procedures in accordance with Visa regulations
199

Operations Specialist Resume Examples & Samples

  • Responsible for scanning batch-oriented documents using Kofax software
  • Ensure that work is completed within the prescribed deadline
  • Ability to read and interpret documents
200

Risk Control Operations Specialist Resume Examples & Samples

  • Investigate day today exposure movements and netting issues
  • Run the daily UBSL EAD process
  • Respond to adhoc queries received from Credit officers and other internal clients
  • Coordinate the quarterly market parameter update process
  • Work effectively with other team members to deliver against shared objectives
201

Risk Control Operations Specialist Resume Examples & Samples

  • Service US time zone EPS/CCAR project implementation requirements for Risk Control Operations in collaboration with the RCO CCM team in London
  • Lead the month end credit adjustment process and Risk Finance Alignment in collaboration with RCO RWA Optimisation team , Credit Officer, RCO Support & Data Management Team, Risk Methodology, Business Managers and Finance
  • Service the US EPS/CCAR Regulatory Reporting controls and reports
  • Analysis of month end Credit Close, substantiating Exposure and RWA movements
  • Working effectively with other team members to deliver against shared objectives
  • Supporting others in own and other teams where sharing specific functional or product knowledge will speed completion of tasks and /or improve the quality of key project deliverables
  • The individual should understand EPS/CCAR and Basel 3 regulatory capital calculation and reporting requirements
  • The individual should also have strong IT literacy skills, navigating and querying databases, writing SQLs in order to explain/substantiate RWA /Exposure movement drivers
202

Risk Control Operations Specialist Data Management Analyst Resume Examples & Samples

  • Support and implement instructions received from credti officer community as per UBS policies
  • Investigate queries received from credit officers on client data setup and limit amendments
  • Problem solving skills and high level of attention to detail
  • Strong decision making skills and initiative, ability to exercise good judgment and escalate issue to line manager a must
203

Operations Specialist Resume Examples & Samples

  • Process daily cash receipts from over 90 Webcash, Online and Email bank accounts to the receivables system (ILS) of approx. $25MM daily and $6BN annually
  • Monitor all Transfer of Payment s through TPRS to ensure accurate cash posting
  • Anti-money laundering (AML) – review all daily receipts for compliance with GE AML process. Interface with Compliance Team and Corporate with regard to AML policies and procedures. Assist with quarterly audit requests
  • Respond in a timely manner to all queries raised regarding receipts & postings, (particularly relating to Treasury, Sales & Deliveries of Aircraft)
  • Manage daily invoicing process. Daily review with Ops team regarding decisions to bill deposits and sundries. Interface with Finance weekly, with regard to the billing of the loan transactions
  • Mange the monthly Late Payment Interest billing process and upload daily interest rates for calculations
  • Controllership of the daily receipts process including independent verification of all receipts postings
  • Maintain the Daily cash and billings tracker
  • Manage weekly Controllership Reporting and Metrics for Operations
  • Manage bank account movements for over 90 bank accounts for simplification of access
  • Generate the bi-weekly PQR (Portfolio Quality Review) report for senior management review
  • Manage the Month and Quarter Close Process between Finance, Operations and IT
  • Ensure the Standard Operating Processes are maintained for the Cash Team and control metrics regarding Operations Team SOP’s
  • Maintain the Operations Letter of Credit Audit
  • Manage Internal and External Audit queries
  • A college or university degree with business focus
  • Operations/customer service experience
  • Proficient in MS office applications (Word, Excel, PowerPoint and various database applications)
  • Excellent administrative and inter-personal skills and strong communication (written and oral) -proven ability in managing effective relationships with different global cultures, working levels and functions
  • Excellent organizational skills and attentive to detail
  • Ability to manage deadlines, to multitask and prioritize effectively
  • Initiative and self-motivation
204

Business Analytics & Operations Specialist Resume Examples & Samples

  • Developing and running reporting infrastructure supporting the Rythm of Business and enabling key insights and critical decision-making for the business stakeholders
  • Support and manage key sales excellence processes, to ensure all business processes run efficiently and meet planning and milestones
  • Reporting Skills – very good knowledge of Microsoft Office products, most important Excel (with PowerPivot and Power BI), basics of SQL,
  • Analyzing Information, Statistical Analysis, (developed analytical and organizational skills)
  • Process Improvement, Informing Others,
  • Excellent soft skills: ability to communicate, build working relationship and cooperate with different people in the company
  • Fluent English skills (oral/written)
205

Operations Specialist Resume Examples & Samples

  • Analyze all legal documents and other legal processes received by TCF to assure authenticity and compliance with State and Federal Regulations for Minnesota and Colorado
  • Research, prepare and coordinate the retrieval of all bank documents required for all subpoena’s, search warrants and court summons/orders as required by government agencies, to ensure all documents are present and are delivered to the appropriate outside agencies by assigned deadlines
  • Research and respond to attorneys, Corporate and Branch Operations upper management, investigators and governmental officials in a timely manner
  • Testify in court if named in a specific Subpoena
  • Demonstrate fiscal responsibility when working all files. Facilitate the most cost effective means to retrieve all required documents. Provide billing invoices for document retrieval at assigned or designated government rates. Collect and post restitution when received. Coordinates travel arrangements and witness fees when necessary
  • Good communication skills in order to communicate orally with all levels of management as well as create routine written memos, letters and customer correspondence
206

Operations Specialist Resume Examples & Samples

  • High level of decision making
  • Deals with complex situations
  • Effectively resolve large dollar case immediately
  • 12 months related experience
  • Ability to address complex situations and make good decisions to resolve them
  • Ability to calculate figures and amounts such as discounts, interest, percentages. Etc
  • Ability to apply concepts of basic algebra and geometry
  • Well-rounded understanding of banking concepts and systems
207

Operations Specialist Resume Examples & Samples

  • Analyze all information, legal documents and other legal process received by TCF to assure authenticity
  • Determine the customer accounts required for each piece of legal process received
  • Coordinates the retrieval documents for subpoenas and summons as required by government agencies, to ensure all documents are present and will be turned over to the various outside agencies
  • Sends proper notification to customers, when dictated by regulations, regarding the service of legal papers to TCF
  • Researches and responds to attorneys, Corporate and Branch Operations upper management, investigators and government officials or general customer correspondence regarding legal process
  • Logs and reviews bankruptcy documents as received via First Class mail, inter-office mail or personal delivery service
  • Processes worthless check inquiries according to Minnesota statue and departmental procedures
  • Communicates effectively with all levels of management within TCF and outside professionals
  • Prepares monthly reports for management on current volumes on incoming legal requests
  • Plans and schedules work activities to complete assignments in order of priority, keeping within the time frame set by law and/or stated in the document
  • Previous legal experience preferred
  • Experience in working with attorney offices and local law enforcement agencies helpful
208

Operations Specialist Resume Examples & Samples

  • Proactively explore tactical and strategic solutions to close identified control gaps, working with other groups as appropriate. Ensures existence of mitigating controls
  • Work with multiple units in operations, BU and technology on projects and initiatives
  • Strong team working skills and trade processing experience
  • Previous experience with the Repo Product
209

Operations Specialist Resume Examples & Samples

  • Single point of contact navigating the organisation for our clients
  • Client call back reports
  • Ability to calculate and adjust client?s margin figures
  • Handling various administrative duties
  • Strong client service experience in derivatives
  • Knowledge of futures markets preferred
  • Strong communication / phone skills
210

Risk Control Operations Specialist Data Management Resume Examples & Samples

  • Build strong understanding of Data Management business processes and key data items
  • Ensure correct level of authority approval provided for all limit increase requests raised by credit officers
  • Support and implement instructions received from credit officer community as per UBS policies
  • Liaise with Risk IT, Operations, etc… to resolve issues in systems post change releases as well as production
  • Participate in system testing activities for new change releases to the production environment
  • Highly motivated self-starter with a successful track record in managing multiple tasks
  • Good understanding of current credit infrastructure and products traded by UBS
211

Operations Specialist Resume Examples & Samples

  • University degree/college diploma or extensive work experience
  • In depth understanding of end-to end transaction processing in one or more Trust Products
  • Technical capability to support product operations
  • Well versed in Microsoft Access Data Bases and ability to create queries
212

Operations Specialist Resume Examples & Samples

  • Ensuring adherence to Company & Department policies and procedures
  • Provides assistance to other teams in operations
  • Effectively prioritizing and delegating tasks
  • Ability to communicate effectively with internal and external clients as well as various agencies
  • Ability to maintain confidentiality of classified client information
  • Strong competency in MS office suite, particularly Excel
213

Operations Specialist Resume Examples & Samples

  • Interface with client serving team on all reported incidents and service requests
  • Work with Project team on documentation and process for implementation and transition of new applications or processes
  • Participate in any and all handover activities for incidents that may be passed to other SLHS teams for follow the sun activities
  • Work with vendors for solutions related with GVM findings. Apply patches and file appropriate exceptions where applicable
  • Serve in the role of primary contact with the vendor as day to day operations support and within incident resolution actions
  • Participate in and contribute to all operational documentation
214

Operations Specialist Resume Examples & Samples

  • At least 2 years of experience in Operations, Customer Service and/or Demand Planning
  • Experience working with Canadian retailers
  • Prior Knowledge of importing and exporting out of Canada
  • College degree preferred & appreciated
  • Full Circle experience preferred
  • Detail-oriented and ability to multi-task a must
  • Must be open to travel
  • Bilingual English/French skills a plus
  • Prioritize and handle multiple tasks with varying deadlines
  • Utilize multiple resources to determine best course of action
  • Make timely decisions with good judgment
  • Good written and verbal communication
  • Sense of urgency in completing work
  • Microsoft Word and extensive Excel experience is a must
  • Organized and able to communicate clearly and concisely in a variety of formats; Email, written correspondence, phone
215

Email Operations Specialist Resume Examples & Samples

  • Assist in daily execution of email marketing campaigns including set up, deployment, testing, and optimizing in collaboration with the Email Manager, CRM team & agency partner
  • Oversee the process of collecting & delivering campaign assets to our agency partner, including link sheets, supporting creative, subject lines and disclaimers
  • Coordinate with channel partners, including Retail, Factory Outlet, Employee Store, and Tent Sales, to ensure campaigns and assets are scheduled, tracked and received in a timely manner
  • Leverage Basecamp online calendar tool to manage workflow of email calendar by meeting deadlines for asset delivery and content approval
  • Manage the email approval process by collaborating across teams to finalize content, segmentation, subject lines and promotional details
  • Quality assurance and testing of campaigns for accuracy, brand consistency, functionality, and customer experience
  • Identify improvements in email program and campaign performance, as well as testing opportunities
  • Create segmentation blueprint for campaigns
  • Maintain knowledge of email, target consumer, retail, digital marketing and competitive trends
  • Brief email targeting criteria to agency partner
  • Review email targeting set-up against targeting briefs, provide feedback and approvals
  • Assist with additional email and CRM projects as needed
  • Proven track record working on email marketing programs, including end-to-end email campaign execution, performance reporting, and program management
  • Excellent problem solving skills – able to identify, analyze and propose solutions to various technical and business issues
  • Strong project management skills, including the ability to work on several projects simultaneously and the ability to manage projects on a market level
  • Strong skills in Microsoft Office Suite, particularly Word and Excel
  • Action-oriented with the ability to multi-task and discern priorities
  • Ability to communicate complex issues clearly and effectively to internal and external clients and vendors, both orally and in writing
  • Functional knowledge of digital marketing, testing methodologies, or user experience a plus
  • Bachelor’s degree in Business, Marketing or related field and a minimum of 2 years of experience in email and digital marketing – preferably in apparel or footwear retail. Equivalent combination of education and experience may be substituted
  • At least two years working experience in email marketing is required. Experience in a B2C environment is strongly preferred
  • Knowledge and experience with A/B testing and dynamic content planning and deployment
  • Experience with other digital marketing channels preferred
  • Experience with Customer Relationship Management (CRM) programs preferred
216

Operations Specialist Resume Examples & Samples

  • Gives work direction and training of interoffice mail center clerks for the day-to-day routine
  • Interoffice duties- researching / directing incoming postal mail, reviewing tub manifests, spoiled postage processing and supply ordering
  • Researches/fulfills customer service requests for Interoffice/Outgoing Mail including FedEx administration duties
  • Develop working knowledge of Production Mailings and Postal Regulations
  • Maintain a clean and safe work environment for mail center
  • Understands the basic functions of the Pitney Bowes Mail Management System for report printing and general administration
  • Daily Courier/Messenger runs (9AM/Noon/4PM)
  • Develop and Implement special projects requested by the mail room supervisor/manager
  • Serve as backup to the Interoffice/Outgoing Mail Coordinator
  • Operates the Connect Plus postage meters, PB & Baum folding machines
  • Pac Trac accountable mail tracking and deliveries
  • Balances Postage General Ledger and back up the monthly ARIS reconciliation
  • 12 months experience leading a small group of employees
  • Very detailed oriented
  • Proven ability to work in a team environment, works well under pressure and be flexible to accommodate the needs of the business
217

Operations Specialist Resume Examples & Samples

  • Ensure for each of these projects that thorough business analysis is performed and accurate & detailed business requirements are developed with the support of the appropriate Operations resources
  • Create and chair appropriate forums (such as working groups) to drive the project(s), provide status updates and escalate/resolve issues
  • Develop strong relationships with IT colleagues to design, develop and implement technology platforms to deliver solutions to these business requirements
  • Liaising with Business Units, Legal and Compliance, Technology, and Operations Line across multiple areas to gather requirements and assist in strategic project scoping and planning
  • Comfortable working with ambiguity, managing & resolving complex issues
  • Preferable experience in OTC/LD and Project Management
  • Ability to take ownership of multiple projects within the Clearing space with ultimate responsibility for successful delivery of the project(s) to time and budget
  • Experience in managing large scale projects with practical knowledge of defining business cases, requirement gathering, resource planning, implementation and milestone tracking, test planning and other project management skill sets
  • The ability to communicate requirements to Operations, project members as well as IT and project partners
218

Project Operations Specialist Resume Examples & Samples

  • Supporting the OVC TTAC Call Center to include
  • Bachelor’s degree plus one year of experience is required for this position
  • This position requires strong organizational and interpersonal skills
  • Solid command of the English language with advanced verbal and written communication skills effective telephone manner with excellent PR skills for interacting with clients and other professionals
  • Effective time-management skills with emphasis on quality and timely completion of tasks Demonstrated knowledge of office procedures, working knowledge of the Internet, word processing, spreadsheet, and presentation software packages is required
  • Ability to work independently and collaboratively with minimal supervision
  • Special considerations and complexities related to this position include responding to the needs and requests of multiple managers and other staff
  • Frequently changing priorities in a fast-paced environment
  • Interaction with high–level personnel, both within the project and the Client
  • Experience in the field of victims’ rights and services, or juvenile justice/criminal justice is preferred but not required
  • 2-4yrs of experience in the related field is preferable
  • Strong analytical, problem-solving and decision making capabilities
  • Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
  • Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
  • Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
219

Drop Ship Operations Specialist Resume Examples & Samples

  • Support the business by providing a variety of specialized services
  • Provide support by executing established business processes
  • Plan, facilitate and/or execute assigned projects
  • Research and resolve issues using appropriate resources
  • Train coworkers and less experienced staff, as appropriate
  • Collaborate with peers and leaders to ensure project outcomes align with priorities and direction
  • 3-5 years experience in vendor management / analysis
  • Ability to work independently as well as collaboratively
  • Proficiency in MS Office suite; advanced Excel skills - pivot tables and graphing
220

Operations Specialist Resume Examples & Samples

  • Review accounts, including past documentation across various systems of records, against processes, procedures, and documentation, to ensure procedures were followed
  • Ability to analyze processes from beginning to end through detailed review to identify exceptions to policy and procedure
  • Clear, accurate, and consistent documentation of review results
  • Ability to adapt to changing requirements while ensuring quality adherence
  • Daily interaction with project team, including quality control analysts, project managers, and remediation execution managers
  • Must stay current on all policies and procedures to incorporate that knowledge into thorough reviews
  • May include the review of actions performed by junior analysts and work focused on accounts and projects of higher complexity
  • Must be capable of multi-tasking and prioritizing in a time sensitive environment
  • Must maintain a high level of accuracy with attention to detail
  • Highly motivated team player
  • Background in SCRA is a plus
  • Have a solid understanding of computer systems and Microsoft applications, specifically Excel and Word
221

Guest Services Operations Specialist Resume Examples & Samples

  • This role requires 3 or more years of customer service experience
  • Strong research, communication (oral/written), analytical, computer, internet, and search skills
  • Strong organizational skills, with ability to prioritize work as needed
  • Ability to efficiently maneuver in multiple systems
  • Superior attention to detail and exceptional organizational skills
  • Ability to effectively and professionally meet internal and Guest expectations and positively represent the company
  • Ability to multi-task, work under pressure, and effectively manage time and workload
  • Desire to identify opportunities for business improvements
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Excellent Guest and personal relationship skills; team player, hardworking, and pleasant attitude
  • Professional, integrity, vision, creativity, adaptability, value partnerships, assertiveness, resiliency, and advocate of change
222

Credit Union Operations Specialist Resume Examples & Samples

  • Posts daily ACH, Share Draft and ATM files and makes appropriate adjustments as needed, reconcile general ledger accounts, and posts exceptions
  • Administers ATM programs, ATM Cash management and vendor management
  • Share Branching adjustments and support
  • Processing member wire requests, return deposits and disputes processing/resolution for ACH, Drafts, Share Branch and Cards
  • Monitoring system reports, as assigned
223

Card Operations Specialist Resume Examples & Samples

  • Knowledge of card products and technologies
  • Basic knowledge of IT and computers
  • Self-motivated, initiative
  • Ability to work independently and in team
224

Operations Specialist Resume Examples & Samples

  • Monitor global data centers including servers, storage, network using the tools provided
  • Monitor daily batch job stream
  • Monitor websites and applications using the tools provided
  • Monitor field office environments using the tools provided
  • Follow established procedures for monitoring, verifying, resolving or escalating for all incidents and alerts
  • Escalate to internal and external/vendor resources
  • Ensure incident tickets are created, updated and closed for activities occurring during shift
  • Follow up on open incidents until closure
  • Follow established rules for monitoring, resolving or escalating Priority 1 and Autosys incidents
  • Monitor PDU, UPS, HVAC and Telco's for global data centers
  • Follow emergency, security and housekeeping procedures for Data Center and Network Operations Center
  • Escalate to and work with vendors to resolve incidents
  • Respond to IT requests and incidents for access to data center
  • Support Data Center work, including server and network changes as requested
  • Perform periodic physical checks of Data Center including temperature and electrical
  • Receive shipments and follow established procedures to notify appropriate group
  • Monitor backup jobs using tools provided
  • Follow established procedures for monitoring, verifying, resolving or escalating for all backup incidents
  • Add/remove tapes from the tape libraries for backups and restores
  • Prepare tapes for off-site pickup and receive tape from vendor
  • Call back tapes for restore and track location
  • Monitor the tape inventory and initiate purchase request as necessary
  • Learn and incorporate new procedures
  • Escalate any on shift problems to Operator II or III
  • BS/BA preferred or in progress. Or, equivalent experience in Computer Science
  • 1+ years’ experience in IT related field
  • Solid working knowledge of IT methodologies, concepts & related best practices required
  • Knowledge of various types of Windows based and Unix based servers and also various vendor specific network hardware preferred
  • Understanding of IT infrastructure & applications architecture and layout required
  • Proficient in Microsoft Office (Word & Excel) required
  • Working knowledge of Microsoft SharePoint preferred
  • Data Center environment knowledge preferred
  • Excellent communication skills (verbal & written) required
  • Excellent analytical skills required
  • Good time management skills, able to work in a fast paced environment, and manage priorities required
  • Experience in IT environment, including basic knowledge of technical components required
225

Operations Specialist Resume Examples & Samples

  • Process customer account adjustments as appropriate to complete daily balancing procedures as necessary. Exercise higher level of judgment and discretion
  • Notify supervisor immediately of missing work/reports and other changes contrary to the normal daily processing
  • Decision (NEXC – rejected transactions: NSF and Stop Pay) in excess of 550 accounts each day by 10:30 a.m. lock time
  • Resolve daily problems with checks paid and checks returned
  • Ensure all balancing/daily records are filed in an orderly fashion
  • Assist in month-end branch reconciliation process
  • Ability to work independently and be a cooperative part of a team willing to assist others when needed
  • Ability to communicate effectively with different levels of management verbally and in writing
226

Operations Specialist Resume Examples & Samples

  • Ability to handle outbound and inbound phone calls in a timely manner
  • Ability to quickly resolve customer questions utilizing various computer screens and programs
  • Individual should be detail oriented and be able to work as a team as well as individually
  • Auto experience strongly preferred
227

Portfolio Management Operations Specialist Resume Examples & Samples

  • Analyzing and resolving issues within the Project Portfolio Management tool landscape
  • Applying sound expertise in a Project Portfolio Management area to support the Team Members and Working group
  • Proposing and support in implementing changes to Clarity (OnePPM) tool – part of working group
  • Fostering collaboration and supporting various stakeholders to increase efficiency and ensure consistency on project portfolios data
  • Solving operational tasks in timely manner according to operational SLAs and working procedures
  • Demonstrating deep knowledge of relevant operational processes & business content
  • Dealing with tasks of highest complexity
  • Presenting sound knowledge of multiple operational processes and strongly contributing to the success of Global PoM Group teams
  • Coaching other team members, colleagues on usage of systems, sharing information across teams
  • Leading key tasks and processes in partnership
  • Presenting professional expertise dialog with Stakeholders and Senior / Expert Community
  • Experience working as a PMO / Specialist in Project Portfolio area
  • Excellent Word, PowerPoint and Excel skills. Good knowledge of SharePoint
  • English, written and spoken (German a plus)
  • Working experience in analysis and solving of issues and processing of data
  • Good analytical skills and high attention to details
  • Good to excellent communication skills with demonstrated ability to write clear, concise business communication for multiple levels (management, technical, user) and formal documents
  • Experience in working in large multinational corporations
  • Experience in using Sharepoint, Clarity, MS Project
228

Operations Specialist Resume Examples & Samples

  • Manage multiple work streams
  • Deliver (long term) projects on time and to a high standard
  • Drive process improvements enhancing control and efficiency
  • Manage relationships remotely
  • Responsibility for the day to day management and execution of vendor control process
  • Developing sound client and vendor relationships
  • Being a first point of escalation for queries coming from clients and vendors
  • Monitoring vendor KRIs and KPIs and escalating any red flags to the management team
  • Critically analysing exception and control reporting and driving the resolution of any breaks
  • Provision of sound risk management to the process and enforcing the culture of risk management within the team
  • Continuous improvement to the processes in both control and efficiency through both self managed and team driven projects
229

Operations Specialist Resume Examples & Samples

  • Analyzing, researching, and resolving customer claims of error or unauthorized electronic funds transfer transactions to determine TCF’s liability under Federal Regulation E or Regulation Z and assists with possible recovery
  • Responsibility for more complex functions of claim processing including; verifying Regulation E and Regulation Z claims for accuracy and quality, re-evaluating closed claims at the request of the customer, completing the final resolution on claims following additional processing in another department, and monitoring customer accounts and processing any applicable adjustments following removal of provisional credit. Processing adjustments to customer accounts ensuring they are completed within required compliance time frames. Clearing outstanding entries from assigned general ledger account(s)
  • Complying with Federal Regulations E and Z. Visa Operating Regulations, TCF’s Electronic Funds Transfer Agreement and all other federal, state, and/or bank regulations in researching, investigating and resolving claims
  • Work with federal, state, and local law enforcement agencies to prosecute suspects on unauthorized claims. Adhere to policies and procedures within the department as well as Federal Regulations and State Laws
230

Operations Specialist Prime Brokerage Resume Examples & Samples

  • Ensuring that all client positions and valuations are accurate, that correct requirements are being charged in accordance with the clients' strategy and margin policy, issuing margin calls and ensuring they are covered same-day
  • Understanding day-to-day client portfolio movements and products traded, thinking about what your clients are trading, actively challenging things that do not make sense
  • Working extensively with the IT, Risk Management & Client Service teams on a daily basis to ensure accuracy of margin calls and client reporting, maintaining a controlled & commercial business
  • Managing operational risk by performing key daily controls while understanding impacts of any exceptions and escalating where appropriate. IPB & IWM rely on our team to manage and highlight operational risk in the margin process. We are the last line of defence in a market or client crisis
  • All degree disciplines considered. Strong numerical and analytical skills are a prerequisite and previous industry experience is desirable
  • Exposure to hedge funds industry / derivatives products / prime brokerage margin an advantage
  • Strong interpersonal skills with the confidence to deal with senior internal clients & a strong team of experienced professionals
  • Demonstration in any past work experience of robust analytical skills and high attention to detail
  • A self-starter with the ability to work on their own initiative as well as be a solid team player
  • Computer literate and familiar with most packages including Excel. Access/macro skills an advantage
  • Demonstration in any past work experience of robust analytical skill, high attention to detail, risk management capabiliites and a control mindset
231

Operations Specialist Resume Examples & Samples

  • Action order entry, confirmation, allocation and analysis of all customer orders to maximize ordering/replenishment policies
  • Deal with product availability queries and ensure continuity of information both internally to the plant and externally to the Distributor base
  • Set up new accounts (EDI or manual) and manage account maintenance/changes
  • Handle non-quality customer complaints/issues and returns to the satisfactory conclusion of the distributor base
  • Negotiate freight costs/service levels with domestic and international freight forwarders
  • Pick, scan and ship finished products when required to ensure continuity of business
  • Report plant and cell metrics internally to cells and externally to distributor forums
  • Produce open order reports, daily backorder reports, weekly backlog reports, shipping reports, Order policy analysis and any other reports required for customers
  • Interface daily with Manufacturing Team Leaders and planners regarding orders, order patterns, date allocations, forecasts, returns, non-conforming product, markets, distributor issues etc
  • Visit Distributors/Affiliate plants in the field to strengthen their relationship with the manufacturing plant
  • Receive Visitors to the plant and act as facilitator for all key Distributor visits
  • Participate in 5-Pillars initiatives and ensure compliance with team targets
  • Perform Audits of other cells within the plant to ensure compliance with standard Quality procedures
  • Lead and participate in cross functional and cross divisional process improvement initiatives
  • 3rd level qualification in Business, Materials Management, Supply Chain Management/Logistics or other equivalent is required
  • 3-5 years Customer Services or Logistics/Supply Chain experience preferably in a regulated manufacturing environment
  • High level of PC skills required. The successful candidate must be proficient with Microsoft Word, Microsoft Excel and PowerPoint packages
  • Self-starter with demonstrated efficient work methods, analytical & problem solving skills and ability to handle multiple tasks in a fast paced environment
  • Capable of working as part of a multi-disciplined team
232

International FX Operations Specialist Resume Examples & Samples

  • Foreign drafts
  • International Incoming/Outgoing Wire Transfers
  • Foreign item processing operations
  • FX Hedging
  • Contingent Asset and Liability Accounts
  • Send tracers, recalls, amendments as needed
  • Process wires as per Dodd Frank rules related to consumer originated wires
  • Backup/Crosstrain on all other positions within their specific unit
  • Three years of operations-type work experience
  • Three years of International Operations experience
  • Excellent support skills (typing, PC, etc.)
  • Three years of International FX Operations experience
233

Int, Operations Specialist Resume Examples & Samples

  • Strong executions skills
  • Working knowledge of SAP
  • Strong computer skills in Microsoft’s PowerPoint, Excel, Word and Outlook
  • Must be highly organized, detailed oriented and possess excellent follow through skills
  • Strong analytical skills are a must
  • 3-5 years experience in a corporate customer service environment
  • Footwear experience desired
234

Mortgage Banking Shared Services Operations Specialist Resume Examples & Samples

  • Partner with Content Managers who will provide written materials for formatting, design and publishing of all materials for InfoSource
  • Format and/or convert information to HTML using free-form and defined templates
  • Incorporate standard functionality, search features, toggles, etc to all communication ensuring a positive end user experience
  • Ensure the publication of timely, accurate and functional content
  • Develop and implement enhancements to existing formatting and design to continually improve end user experience
  • Identify cross-team/procedural impacts and communicate as appropriate
  • Manage priorities and work loans to best serve both internal and external customers
  • Assume responsibility for all archival and other compliance related tasks
  • Partner with the Business and IT Support to develop and implement new technology
  • Degree in Visual Communication, Technology, Web Design or equivalent work experience required
  • Minimum of one year experience as a web content developer preferred
  • Proven ability to complete front end web design and back end development functionality with little to no direction
  • Mastery of Adobe products mainly: Dreamweaver and Photoshop
  • Strong HTML, CSS, JavaScript knowledge
  • Produce well commented, valid, easy to follow code
  • Proven ability to perform with ambiguous or changing direction
  • Demonstrated ability to learn processes and technology quickly
  • Team oriented attitude
  • Demonstrated ability to realign priorities, workload and schedule to meet the needs of the business
235

Operations Specialist Resume Examples & Samples

  • Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts
  • Responsible for coordinating, executing, and troubleshooting (when necessary) the Sony TV Live Event Blackouts and Market Protects for various regional & national networks in a 24X7 environment
  • Escalate complex or undocumented issues to higher level technical resources (Sr. Operations and Engineers)
  • Bachelor’s Degree in media/communications preferred
  • 2+ years’ experience in a broadcast/network operations environment
  • Deep understanding of local & national blackout restrictions
  • Technical expertise in troubleshooting broadcast/video feeds, video content, and e-commerce related issues and escalations
  • Familiarity with content management systems, FTP sites, and VOD Distribution
  • Working proficiency in Microsoft Excel, PowerPoint, Jira, or equivalent tools
236

Operations Specialist Resume Examples & Samples

  • Prepare brokerage account paperwork for opening new accounts and for transfers
  • Oversee the asset transfer process
  • Establish, service, monitor, and maintain client investment accounts
  • Handle beneficiary changes and transactions
  • Order and prepare pickups for check or paperwork submission
  • Process incoming checks and screen incoming account paperwork for accuracy
  • Assist Advisors in ensuring all regulatory and compliance issues for the company
  • Enter notes in CRM database daily, based on advisor-client interactions. Input advisor, and appropriate non-advisor, dictation. Work to ensure data integrity in all databases
  • Prepare and proof-read reports; check documentation and electronic data for errors
  • Initiate client correspondence
  • Assemble and package materials for client mailings
  • Assists Team Leader daily with various items as needed
237

Operations Specialist Iv-taxes Team Lead-mortgage Banking Resume Examples & Samples

  • Review of mail correspondence from internal and external sources
  • Reconciliation of all payments made by the department
  • Review of vendor reporting to identify tax delinquencies
  • Support Default/Legal requests regarding property taxes
  • Special projects and testing, as needed
  • Two years mortgage banking or equivalent college experience, with Tax and/ or Default experience highly desired
  • Excellent written, verbal and interpersonal communication skills required
  • Working knowledge of mortgage loan documents
  • Must be able to prioritize work, meet daily scheduled guidelines, and work within required timeframes
  • Ability to research and resolve complex issues
  • Proficient with using Microsoft Word, Excel, and Access. Knowledge of internal Home Equity and Default systems preferred
238

Operations Specialist Resume Examples & Samples

  • Excellent verbal/written communication skills
  • Moderate computer skills (email and other applications utilized daily)
  • Ability to prioritize workload, work under pressure and be pro-active along with being flexible
  • Ability to build professional, internal relationships
  • Ability to lift up to 40lbs and stand for up to 8-10 hours
  • A background in inventory management is desired
239

Regional Acceptance Recovery Operations Specialist Resume Examples & Samples

  • Provide support to the RA Recovery Department by completing monthly reporting and new charge-off load and distribution processes, including
  • One year of experience as a recovery representative
  • One year of experience working with vendor partners
  • Knowledge of internal systems Paradata and RMS
240

District Operations Specialist Resume Examples & Samples

  • Handles all HR functions for multiple offices with large number of employees
  • Compiles and analyzes a variety of reports
  • Processes and approves all field accounts payable requests. Maintains applicable related logs. Reviews and investigates operation expenses, escalates as necessary
  • Assists District Administrative Coordinator with distributing information pertaining to new initiatives or changes to programs
241

Operations Specialist Resume Examples & Samples

  • Proficient in Microsoft programs including word, outlook and excel
  • Ability to work independently and manage multiple tasks
  • Flexible work schedule and ability to work overtime as needed
242

Operations Specialist Resume Examples & Samples

  • 5+ years of Operations experience in a related industry
  • Asset Management background
  • Excellent knowledge of Accounting, Trade Lifecycle, Performance, and Reporting
  • Microsoft Excel proficient (Macros, etc.)
243

Busiess Operations Specialist Resume Examples & Samples

  • Acts as interface between customer and IBM setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction
  • Responsible for less complex customer relationships. Generally deals with a single product set, lower revenue situations and/or small to medium IBM customers. May, however, have responsibility for more complex customer relationships, but with support of more experienced team members
  • Ensures resolution of fulfillment related problems and disputes
  • Understands and provides advice on IBM offerings and solutions. Prepares associated contracts and supplements and performs reconciliation in line with commitment periods and contract end
  • Maintains an awareness of orders and returns and communicates problems/issues to customers and appropriate IBM contact point
  • Maintains awareness of customer debt/accounts receivable status and initiates appropriate collection activities. Coordinates communication with customer and works with counterparts to resolve customer disputes and problems
  • Responds to fulfillment queries and ensures satisfaction with IBM fulfillment practices
  • Ensures compliance to all audit guidelines and adheres to all established processes
  • Assumes additional responsibilities as assigned
244

Account Servicing Operations Specialist Resume Examples & Samples

  • Process all returned payments and chargebacks
  • Prepare complex journal entries for adjustments and write-offs. Reconcile the loan and dues system to the General Ledger
  • Communication with the sales guides, QA team, Member Admin, Member Services to identify any questions or problems with accounts
  • Partner with Cash and Banking, Credit Card Management and Financial Reporting to ensure reporting and bank account reconcilements are accurate
  • Customer Service responsibilities, including phone calls from Members regarding their financial accounts with DVC and basic questions regarding Disney Vacation Development’s Vacation Ownership program
  • Responsible for extracting all credit card payments for Escrow, processing cash receipts for escrow additional collections and balancing daily work
  • Responsible for all refunds related to cancellations of contracts
  • Customer service experience with a minimum of two years direct customer contact including incoming calls in a call center type environment and demonstrated experience with complex matters
  • Demonstrated verbal and written communication skills including proper telephone etiquette
  • Experience in cash receipts, payment processing, and collections
  • Administrative, analytical and organizational skills including close attention to detail, follow through, ability to work independently, time management and handling large volume of transactions efficiently and accurately
  • Strong team orientation and partnering skills, with a willingness to exchange ideas and information in a positive environment and maximize team member talents
  • Proficient computer skills including data entry, working knowledge of Microsoft Excel and Microsoft Word, and willingness to learn new software applications
  • Ability to work flexible days, hours
  • Willingness to learn all facets of the account servicing operation including billing, escrow and collections
  • Experience in a loan servicing or other accounts receivable environment; familiarity with simple interest loans
  • Proficient with 10-key numeric pad
  • Experience with document merge using Microsoft Excel and Microsoft Word
  • Bilingual English/Spanish/Japanese
245

Remote Operations Specialist Resume Examples & Samples

  • Media recording and management
  • Transmission methods
  • Television audio and communication systems
  • Has an in-depth understanding of the procurement aspects of the technical equipment needed to carryout live broadcasts
  • Ability to communicate clearly and manage people effectively
246

District Operations Specialist Resume Examples & Samples

  • Process all internal employee Human Resource paperwork such as, new hire, termination, job changes, salary changes, etc
  • Maintain employee rosters, organizational charts, and adhere to I-9 and employee record compliance
  • Maintain headcount reports, distribution lists and provide reporting to Sr Management as required
  • Provide support to the District and Regionals with job requisitions and postings, offer letter requests, welcome emails, and survey emails
247

Lean Operations Specialist Resume Examples & Samples

  • Standard Factory
  • Lean Manufacturing
  • ACE
  • Product Integrity
  • Quality Control
  • Responsible for several components of a project or a complex component of a larger project
  • Contributes to their team or department by applying their knowledge of one or more functional areas
  • Fully developed professional able to work without direct guidance or direction from others Has in depth knowledge of the discipline and role
  • Responsible for maintaining UTC Aerospace Systems Engine & Environmental Control Systems management policies and procedures for customer quality performance
  • Ensure focus on customer quality improvement activities across the organization
  • Facilitate Preventative & Corrective actions concurrently with the internal quality organizations (Design, Operations, and Supply Chain)
  • Coordinate/manage customer issues in a timely professional manner to achieve business unit goals
  • Responsible for coordination of customer quality interface including customer reviews, audits and senior level presentations. Quality Engineering) trips
  • Responsible tracking customer impact issues and lessons learned for future product development
  • Responsible for resolving critical issues/situations ensuring that they are handled correctly and within current policy/procedure guide lines
  • Responsible rapid failure analysis (Quality Clinic activity) to ensure timely turnaround time is supported
  • Minimum of 4+ years of experience in an industrial or manufacturing engineering position dealing with manufacturing and quality process techniques, quality improvement programs, lean manufacturing techniques and customer satisfaction preferred
  • Candidate should possess basic knowledge in the manufacturing/processing of mechanical components
  • Proficient in computer applications, with a working knowledge of software such as Word, Excel, PowerPoint, Access etc
  • High technical knowledge of process control, and capability
  • Experience in a multi-responsibility organization
  • Strong analytical and statistical skills
  • Quality certifications desirable
  • ACE Associate
  • ACE Practitioner or Practitioner Candidate desirable
248

Operations Specialist Resume Examples & Samples

  • Create ACH and Debit/Credit card funding transactions authorized by TCF customers for remotely captured accounts
  • Resolves posting rejects created when ACH and Debit/Credit card funding transactions for online and remotely captured accounts fail
  • Utilize internal financial control system and vendor reporting systems to ensure accurate reconcilement
  • Accurately log and respond to cash advance charge back items or Debit/Credit card funding transactions within regulatory guidelines to protect TCF from potential loss
  • Provide requested information to internal departments and retail locations to assist in reconcilement process
  • 6 months Operations experience or 12 months comparable experience
  • Microsoft Word and Microsoft Excel experience
  • Proven ability to work in a team environment, work well under pressure, show attention to detail, be flexible to accommodate the needs of the business and provide excellent customer service
249

Regional Operations Specialist Gulf Coast Resume Examples & Samples

  • Coordinates and supervises third party vendor installation activities and assesses location and customer readiness for account opening
  • Equipment service (3 years)
  • Delivering training programs (1 year)
  • Ability to balance multiple priorities and meet deadlines
  • Ability to adapt to other cultures and ways of doing business
  • Ability to facilitate groups
  • Ability to work variable hours, including evenings and weekends, and to travel extensively
  • Basic skills in Microsoft Word, Excel and Access
  • Ability to analyze problems and provide solutions
250

Operations Specialist Alternative Investments Resume Examples & Samples

  • High School Diploma required; Associates Degree with financial emphasis desired
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other standard office procedures and terminology
  • Effective communication skills and the ability to relay information well in both written and verbal form
  • Good customer service approach to work