Specialist, Operations Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the specialist, operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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SA
S Altenwerth
Sandrine
Altenwerth
7589 Hills Common
Phoenix
AZ
+1 (555) 676 3762
7589 Hills Common
Phoenix
AZ
Phone
p +1 (555) 676 3762
Experience Experience
11/2014 present
Los Angeles, CA
Senior Specialist, Operations
Los Angeles, CA
Senior Specialist, Operations
11/2014 present
Los Angeles, CA
Senior Specialist, Operations
11/2014 present
  • Provide suggestions to improve efficiencies and suggestions to system enhancements
  • Review E2E Operations scorecard for the assigned Process, analyze performance and establish recovery plans
  • Run with Improvement Projects that will result in improvement of the Process measure in the end to end process
  • Create and document SOPs & all relevant documents for the process to ensure ease of working of Team Members
  • Manage and input VSA bookings in GCSS
  • Identify and propose changes that will support standardization and improve quality, timeliness and productivity, resulting in increased efficiency levels
  • Provide support and guidance to new staff
05/2010 06/2014
Dallas, TX
CIB Transaction Processing Specialist Operations Analyst
Dallas, TX
CIB Transaction Processing Specialist Operations Analyst
05/2010 06/2014
Dallas, TX
CIB Transaction Processing Specialist Operations Analyst
05/2010 06/2014
  • Monitoring & Adhere to daily work flow queues and ensure work is completed daily
  • Flexible attitude towards working hours due to the demands of the working place
  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients
  • Continuously participate in projects involving; new product rollout, new system implementation, process improvements, etc
  • Taking Lead on process improvements and automation
  • Keeping management informed continuously of any issues
  • Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
09/2006 12/2009
Houston, TX
Specialist, Operations
Houston, TX
Specialist, Operations
09/2006 12/2009
Houston, TX
Specialist, Operations
09/2006 12/2009
  • Provide assistance to administrator/engineers in remote management and troubleshooting
  • Assist Project Manager in the inventory of hardware equipment in Data Centre. Invenotry list provided by PM
  • Assist in enforcing security access authorization base on authorisation list provided by Project Manager/owner
  • Develop solutions for projects based on business demands and assist in crafting new systems to continuously improve our current systems
  • Batch jobs processing including backups (eg. execute/submit, monitor and handle jobs according to work instructions defined)
  • Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling
  • Responsible for maintaining a high level of professionalism with investors/agents and working to establish a positive rapport with every caller
Education Education
Bachelor’s Degree in Confidentiality
Bachelor’s Degree in Confidentiality
Kent State University
Bachelor’s Degree in Confidentiality
Skills Skills
  • Attention to detail and strong documentation skills
  • Good communication, analytical, decision making and problem solving skills
  • IST switch knowledge and experience and understanding of programming standards and methodologies
  • Excellent analytical and problem-solving skills
  • Proficiency in Microsoft O/S and M/S products
  • Knowledge of current and future technologies which can be applied to business demands
  • Developing facility operating and maintenance procedures including job plans and job safety analysis
  • Demonstrated experience with RF systems, applications, and interfaces, system and network design, Enterprise Resource Planning (ERP) solutions, and Asset Development & Execution Model (ADEM)
  • Train and develop new or less experienced plant personnel
  • Understanding of coding practices and standards
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1

Field Operations Specialist Operations Rbc Province of Quebec Resume Examples & Samples

  • To support the Manager Market Operations (MMO) to help build operational capability and solve for systemic operational issues in the branches
  • Acts as a centre of expertise on operational risk, regulatory compliance and credit (operations)
  • Ensures gaps and concerns identified in the operational risk assessments are acted upon, addressed and closed
  • Verifies and validates knowledge with new CSRs to ensure fundamental skills are understood i.e. negotiation of items
  • Verifies and validates knowledge with new MCCs to ensure fundamental skills are understood i.e. Cash Balancing, Negotiation of Items etc
  • Investigates root causes of trends that have been identify in the market by the MMO and provides recommendation on how to solve issue to the Market Operations
  • Strong written and oral communication skills; ability to negotiate solutions
  • In-depth working knowledge and understanding of branch operations, credit operations, & operations risks controls
  • High degree of interpersonal effectiveness, professionalism, leadership and creativity
  • Strong organizational skills with the ability to handle multiple concurrent activities
  • Strong problem solving skills – Accurately defines problems and identifies relevant factors. Objectively considers alternatives and anticipates impact of possible solutions
  • Aptitude for working under tight deadlines, extreme volumes and quick decision making
  • High level of initiative and motivation
  • ** Posting end date: April 10th, 2015 ***
2

Field Operations Specialist Operations Rbc Kingston Resume Examples & Samples

  • Demonstrate commitment to RBC Values through: Excellent Service to clients & to each other, Working Together to succeed, Personal responsibility for high performance, Diversity for growth and innovation & Trust through integrity in everything we do
  • Adhere to the Employee Code of Conduct & Employee Rules
  • Adhere to Privacy Guidelines and Information Security Standards
  • Adhere to RBC Policies and Procedures including anti money laundering, fraud prevention, negotiation triangle, know your client, unit financial control, account opening process, access to basic banking, cash and custody, CBA Code of Conduct for Authorized Insurance Activities and RBC Referral Disclosure
  • Operate within Operational/SECAF Authorities
  • Understand and adhere to RBC Infrastructure and Applications (access and authorities) available for review in Enterprise Access Reporting (EAR)
  • Maintain accurate records ensuring integrity of data (e.g. Sales Platform, correspondence, internal accounts and records, etc)
  • Adhere to CB & GTO – Royal Bank FG Enterprise-wide Gift & Entertainment Policy Procedures for Salespeople and all acknowledgements identified within the guidelines and except as outlined in the CB & T&O procedures, are aware of the overarching RBC Financial Group Enterprise-Wide Policy on Gifts and Entertainment and CASL
  • Adhere to the Enterprise-wide Mandatory Absence Policy - HRWEHW taking a minimum of 5 consecutive business days away from regular job responsibilities
  • Demonstrates ongoing adherence to policy and procedure knowledge by completing the following tests
3

Business Specialist, Operations Resume Examples & Samples

  • Creates and develops new programs and custom applications, based upon need
  • Redefines data and converts it to programmable form for electronic data processing
  • Establishes and maintains integrated databases (Excel or Access)
  • Maintains working knowledge of business processes and interface with end-users to gather system requirements as needed; analyzes and reviews information requirements for ongoing reports and comparison as needed
  • Creates and develops adhoc reports under short timeframes and with minimal direction and supervision
  • Reviews reports for accuracy and reasonableness, and determines when information needs further review
  • Collects/creates programming test material to test and ensure integrity of custom applications
  • Evaluates existing data systems and recommends improvements in functionality, efficiency, consistency, and workflow to ensure the most cost-effective system is being utilized
  • Identifies and corrects program defects
  • Studies existing data handling systems within other areas of the firm, and outside RJF, to evaluate effectiveness and usefulness
  • Confers with department personnel and IT to provide technical advice and to assist in solving problems
  • Provides follow-up with internal clients regarding completed tasks to ensure client satisfaction
  • May serve as a back-up to other department staff, when needed to meet deadlines; utilizing knowledge of systems and processes
  • Principles, practices, and procedures of internal systems and processes
  • Key internal and/or external contacts to request assistance from or utilize expertise
  • Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases at an intermediate level
  • Strong analytical and problem solving skills sufficient to recognize and detect work errors and correct them, or offer resolution
  • Strong detail-orientation
  • Plan, organize, manage, and track multiple detailed work assignments with constantly changing priorities and close deadlines in a fast-paced work environment
  • Constructively work under stress and pressure and produce a high volume of assignments using strong organizational and time management skills to meet deadlines
  • Be self-motivated with strong sense of creativity and ability to work independently with confidence
  • Promote team cohesiveness, cooperation and effectiveness
  • Think logically and to analyze and solve problems
  • High School diploma or equivalent with six months of relevant experience
  • Proficient understanding of principles in one or more functions of position
4

Cib Uat Specialist Operations Analyst Mumbai Resume Examples & Samples

  • Build and maintain close working relationship with Operations and QA team to understand / enhance product / process knowledge
  • Preparing test plans, writing and executing manual / automated test scripts
  • Identifying defects, coordinating with QA and Application Development Team to ensure defect closure
  • Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements
  • Communicate written and oral expression in a clear, concise, and professional manner
  • Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate
  • Strong PC and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word
5

Cib-transaction Processing Specialist Operations Analyst Bangalore Resume Examples & Samples

  • Accuracy in processing in line with Standard Operating Procedures with no errors
  • Navigate systems quickly and accurately
  • Perform all work in accordance to department procedures and within productivity processing and quality standards
  • Exercise good judgment and degree of confidentiality
  • Communicate with supervisor on problematic transactions or exceptions
  • Good PC skills including Microsoft office products (Excel, Word, Power point, Access)
6

Specialist, Operations Resume Examples & Samples

  • To manage Warehouse Outbound Picking & Distribution Operations (adidas and Taylor Made) by working closely with the Manager, Operations
  • To ensure that the daily outbound functions are functioning safely with high level of accuracy, efficiency (cost & process) and productivity
  • Ensuring good warehouse practices are continually maintained to make the “Best in Class” facility in the region
  • Ensuring continuous creative improvement process thru problem identification and problem analysis
  • Development and monitoring of the employee work plans, development and training plans
  • Ensuring the timely Outbound reports submission with high level of accuracy
  • Constantly analyzing the “health” status of the outbound operations with the help of collected data
  • Initiating 1 year operational & knowledge upgrading plans
  • Managing 1 year forward planning strategy
7

Cib Uat Specialist Operations Analyst Mumbai Resume Examples & Samples

  • The role involves interaction with Lines of Business and Internal clients via telephone or email, some of whom maybe of a senior capacity
  • Working on various BAU Projects assigned from time to time & ensure timely completion of projects. Process any required back-up tasks relating to production, identifying ways to improve current work practices
  • The job also involves extensive investigation on a transaction and ageing level. Although the role will have individual responsibilities, expectation will be to contribute to meeting team’s goals and SLA’s
  • Escalate and refer all concerns or non-routine situations to supervisors and managers
8

CIB Transaction Processing Specialist Operations Analyst Resume Examples & Samples

  • Graduate with at least 4 + yrs of experience, preferably in back office operations
  • Good analytical skills and an eye for detail
  • Keeping management informed continuously of any issues
9

Cib Uat Specialist Operations Analyst Mumbai Resume Examples & Samples

  • Work with operations, product and technology groups to define, document and agree the test approach and strategy
  • Write and manage test plan and test script documentation required to support testing activity
  • Document and report all errors/faults and ensure resolution including re-testing as required
  • Analyse the impact of changes on the testing schedule
  • Build strong working relationships with technology, product and operations to succeed in delivery
  • Provide primary contact cover for the department. Investigate and follow reported items through until resolution
  • Strong analytical ability and influencing skills
  • Strong oral, written, presentation and facilitation skills
  • Ability to thrive in a rapidly evolving environment and be self motivating
  • Highly organized, efficient and driven
  • Experience of test co-ordination in a user acceptance test environment
10

CIB Transaction Processing Specialist Operations Analyst Resume Examples & Samples

  • Respond to and resolve client facing team inquiries in a timely manner
  • Comply with the firm's policies, SOPs and check points
  • Working with various internal teams such as client facing, settlements, to process transactions and resolve any exceptions in a timely manner for settlement
  • Work with executing brokers to resolve trade mismatches to ensure timely settlement
  • Establish and maintain relationships with client facing team and operations
  • Partner with client facing teams to help change client behavior where required to remove manual processes
  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities to reduce/ eliminate risk
  • Ensure all day to day queries dealt with within required SLAs and escalate issues to the management
  • High level of client service focus
  • Monitoring & Adhere to daily work flow queues and ensure work is completed daily
  • Provide operations subject matter expertise and value added services for clients where required
  • Strong time management skills required to meet the internal and external deadlines/cutoffs
  • Knowledge on asset classes for e.g., equities and fixed income securities
  • Excellent verbal and written communication skills and adept at communicating with all levels of the business and technical parts of the organization Must be able to work under pressure
  • Able to grasp/learn concepts and procedures quickly and work independently
  • Problem solving & time management skills
  • Operational expertise preferred eg – Trade life cycle, settlements, trade types. Interpreting swift messages
  • Added advantage of Global Custody/Prime Brokerage
  • Excellent grasp and understanding of trade lifecycle
  • Knowledge of Global International markets for settlement practices and DTCC
11

CIB Transaction Processing Specialist Operations Analyst Resume Examples & Samples

  • Perform daily controls and reconciliation functions for derivative & cash trades
  • Continuously participate in projects involving; new product rollout, new system implementation, process improvements, etc
  • Strong product knowledge; thorough understanding of the end to end transaction cycle for derivative products
  • Ability to work in a high pressure environment with time critical deliveries
  • Control mindset to identify process control gaps, prioritize & mitigate operational risk
  • Excellent time management skill and ability to prioritize work effectively
  • Ability to multi task, ensuring the trades are booked correctly, breaks are resolved and MIS being sent to managers on deadlines
  • Good understanding of downstream impact of actions undertaken, particularly the requirement for strong and timely controls throughout the life cycle of the trade
  • Graduate with minimum 5 years of experience in an investment banking environment, preferably in Middle Office / Trade Support
  • Strong proficiency with PC software. Knowledge of MS VBA and SQL would be an asset
12

Cib-transaction Processing Specialist Operations Analyst Resume Examples & Samples

  • Taking Lead on process improvements and automation
  • Excellent organizational skills with ability to identify and prioritize the work and handle non BAU task assigned
  • Proven track of people management skills
  • Good PC skills
13

Lead Specialist Operations Resume Examples & Samples

  • Work with Global Functional Lead to functionally manage the Source to Pay process
  • Interface between both business sourcing teams as well as technical teams effectively
  • Work closely with the IT Development team to provide business requirements, discuss solutions, identify the best possible approach
  • Interface with GE businesses to discuss enhancements and programs being implemented on the SSS platform
  • Lead global projects spanning multiple businesses and countries to ensure a standard solution that meets all requirements delivered on schedule and within budget
  • Minimize business specific customizations on the platform, and strive to achieve global configurable solutions wherever possible
  • Evaluate business requests and provide recommendations on approval to implement the change on S2P platforms
  • Work with the IT team to ensure solution design is configurable to minimize future maintenance effort
  • Support business requests, issues raised to ensure they are addressed satisfactorily
  • Work with the support teams to ensure the platform is operating in an efficient and compliant manor
  • Minimum 3 years of experience in sourcing, procurement, and/or payables
  • Working knowledge of Source to Pay life cycle
  • Oracle R12 Sourcing, Procurement, Payables, Cash Management, iSupplier module experience
  • Standardizing and simplifying
  • Clear thinking and ability to effectively communicate at all levels of the organization
  • Strong analytical skills with the ability to creatively assess business impact of key decisions
  • Strong project management & relationship management skills
14

Cib-transaction Processing Specialist Operations Analyst Resume Examples & Samples

  • Collateral Margin Call Exchange and New Business Coast Set up
  • Graduate or Post-Graduate with 3-5 years experience in operations
  • Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking, including OTC product, process and system knowledge
  • Ability to think and act strategically
15

Insuring Specialist, Operations Resume Examples & Samples

  • High school diploma, GED or military experience equivalent
  • Communicate effectively, both orally and in writing
  • Prepare routine administrative paperwork
  • Organizing and coordinating skills
  • Develop and maintain files and records
  • Manage time effectively and prioritize tasks
  • Demonstrated skill in the use of personal computers and related software applications is a must
  • Demonstrate cooperative behavior with colleagues and supervisors at all times
  • Proficient computer skills including proficiency in Microsoft Word, Excel and Outlook
  • Acute attention to detail and follow-through required
  • Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
16

Senior Specialist Operations Manager Resume Examples & Samples

  • Assist with managing the dedicated enterprise customers from an Operations point of view
  • Function as a Network Management Center Duty Manager supporting and directing all NMC actions when there are service delivery issues that exceed the Shift Supervisor’s operational authority or technical capabilities
  • Direct RMC personnel as needed to prioritize overflow situations, resolve escalation issues, and communicate with senior HNS management or customers
  • Drive resolution of Network Events
  • Approve or disapprove Change Management tickets after-hours
  • Prioritize supervisor workload when the NMC floor is managing multiple service impacting events
  • Mentor Shift Supervisors and Team Leads
  • Maintain a presence on the NMC floor during normal workday hours. At minimum, walk through the NMC work area no less than every 30 minutes
  • Interface with executive management during and after crisis situations with regard to recovery efforts and business impacts
  • Review and compile shift data for Director/Sr. Director and Duty Manager turnover
  • Maintain familiarity with various systems used within the NMC to manage, monitor or report service delivery issues
  • Provide input as needed for technician certifications and escalations
  • Provide input for process improvement
  • Escalate network events or outages to internal engineering Management groups as necessary
  • Communicate information related to ongoing issues with the oncoming Duty Manager
  • Development of post mortem reports and training of technical writing staff as it relates to the creation of post mortem reports
  • Attend daily Ops meetings during their assigned week
  • Attend Change Review meetings starting the prior Friday to the start of your assigned week
  • Perform other duties as assigned by the NMC Operations Managers and/or Senior Director
  • Attend and/or administer training sessions
17

Specialist Operations Acceptance Resume Examples & Samples

  • Responsible for Service Transition processes and procedures based on industry best practice to ensure efficient and effective Operations Acceptance
  • Responsible for establishing and maintaining relationships with Production Systems Operations Australia, Production Systems Operations Americas and Enterprise Operations teams in order to understand their requirements for successful transition of services into support
  • Work with the Production Systems, Enterprise and Infrastructure Technology project teams that are developing new or changed services to ensure Operations Acceptance criteria are understood and are in the project plan for achievement prior to service transition
  • Responsible for managing the interaction between project teams and operational teams as services are transitioned into support
  • Responsible for embedment of quality standards to ensure introduction of new technology is operable, maintainable, and recoverable, has the right level of support, is embedded within the Service Management support model and is stable
  • Manage Service Acceptance criteria in order to ensure Service Management Design and Operations requirements are met in the delivery of new and / or improved services
  • Work with and influences team members to ensure delivery against performance targets
  • Manages the implementation of service improvement initiatives across the Operations Acceptance processes and procedures to ensure their effectiveness for BHP Billiton Technology
  • Support the development and validation of the Operations Acceptance budget
  • Develop the skills and capability within the Technology team to manage the Operations Acceptance of IT and OT systems
  • Ensure any identified errors are fully logged and quality standards are maintained across all technology teams during the transition of new or changed services, and that known errors are documented and workarounds agreed upon and put in place prior to go-live
  • Represent Operations Acceptance across relevant technology forums (e.g. CAB) ensuring the requirements for support are adequately addressed
  • Provide training, coaching and mentoring to embed Operations Acceptance standards and processes across all relevant Technology teams
  • Build cross-functional relationships with the operational sub-functions to support the effective execution of Operations Acceptance
  • Ensure the overall business risk is optimized through the timely execution of activities related to the introduction of new of changed services, minimising incidents and improving support for the business processes
  • Contributes to the conformance to BHP Billiton Charter Values and safety within the Operations Acceptance Team
  • An overriding commitment to health, safety, environment responsibility and sustainable development
  • At least 10 years relevant post-qualification experience (i.e. preferably in mining within an IT Operational function)
  • Experience in Transition Management and Operations Acceptance in large and complex mining environment
  • Demonstrated ability to motivate and influence people, employing appropriate communication styles that reflect the BHP Billiton Code of Business Conduct
  • Exposure/experience in safety ideally in the Mining or the Resources Industry
  • Familiarity of ServiceNow (or similar ITSM tools)
  • Ability to work effectively and build relationships with people at all levels in a diverse and globally dispersed virtual team environment
  • Ability to manage large number of inputs and effectively prioritise high value-added / high risk issues for attention
  • Experience in managing a team of people to deliver against a business plan
  • Experience with performance management
  • Experience in driving continuous improvement and cost effectiveness initiatives
  • Tertiary qualification in Information Technology, Business or a related discipline
  • ITIL V3 foundation
  • ITIL V3 Managers certification for Service Operation and Service Transition desirable
18

Senior Specialist, Operations Resume Examples & Samples

  • Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables
  • Drive a cost conscious mind-set in the team ensuring that there is common understanding and focus on adding value to the Maersk Line’s Bottom line
  • Plan, follow-up and execute on the new migrations and ensure that processes are transitioned seamlessly as per agreed schedules
  • Ensure Company vision, values & ethics are upheld within team at all times through professional behaviour / by being a role model for the team
  • Analyse the Process on a continual basis to identify possibilities for improvement and standardization. Drive and follow up on realization and implementation of same
  • Provide an extensive on-floor support to the team on the operational issues faced in the Process or System
  • Identify and propose changes that will support standardization and improve quality, timeliness and productivity, resulting in increased efficiency levels
  • Run with Improvement Projects that will result in improvement of the Process measure in the end to end process
  • Review E2E Operations scorecard for the assigned Process, analyze performance and establish recovery plans
  • Strive to improve the control dash board performance to meet and exceed the set targets that are common goals of the GSC & the front end. Effective implementation of OPPR to understand deviations in process and to set up effective control mechanisms
  • Encourage best practice sharing among customers, other teams, sites and promote standardization
  • Support / Coach / Encourage and motivate team members for better performance and personal growth
  • Identify and develop high potential members as a backup & succession planning
  • Lead Ad hoc projects as assigned from time to time
19

Specialist, Operations Resume Examples & Samples

  • Live the cultural amplifiers in ensuring that Focus, Simplicity and Team Work are demonstrated at all times as applicable
  • Review the SOPs on a regular frequency to keep them updated and ensure documentation and execution of tasks are in line
  • Analyze the Process on a continual basis to identify possibilities for improvement and standardization. Drive and follow up on realization and implementation of same
  • Ensure all process-related communication is handled in a timely manner and issues requiring investigation and responded to, with root cause and corrective action
  • Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain
  • Evaluate Performance of the Team Members on a periodic basis and identify gaps and training needs
  • Recommend training & refresher sessions for the team members
  • Engage timely, constructively & pro-actively with stakeholders (internal / external) in case of service failures (both potential and past events) with root cause analysis and remedial actions
  • Focus on continuously improving the End to End process to improve internal efficiency as well as end customer experience
  • Ensure staff are engaged and motivated – identify / address concerns if any through conscious /visible actions
20

Cib-transaction Processing Specialist Operations Analyst Mumbai Resume Examples & Samples

  • Preparation of Reclaim forms and submitting it with Tax authorities
  • Execute forward thinking to maintain response quality and completeness to prevent case reopening
  • Support the Client Specialists on any Outstanding/expiring tax documentation, Relief at Source, Retrospective Reclaims, Tax Regulatory Reporting
  • Continually review operational tax processes to identify areas for enhancement
  • Assist in client tax account reviews and ad-hoc projects across the wider Tax Operations team
  • You must be able to demonstrate your operational experience within financial services, specifically global custody or investment banking
  • You will be able to discuss your process improvement experience, where you clearly articulate ideas, concepts
  • You will be able to give examples of your problem solving skills and experiences
21

Lead Specialist Operations Resume Examples & Samples

  • Keep up to date with regulatory developments in the industry
  • Give guidance and advice to the management regarding Luxembourg and EU laws and Regulations
  • Support and lead the coordination of specific projects in relation to regulatory change impacting the Operations of the Management Company
  • Member of the Due Diligence team. Involvement in the initial and on-going Due Diligence reviews as set out in the Due Diligence policy document
  • Support the on boarding process of external managers over launch of new fund and any corporate actions impacting the fund
  • Develop expertise in all areas of fund industry, fund regulatory/legal environment related to Fund Administration, Custody and TA in order to develop and propose solutions to projects/issues
  • Lead project in relation to Business Change from implementation to final delivery
  • Ensure high level of communication & coordination both internally and externally to ensure smooth project implementation
22

Technical Specialist Operations Engineering Resume Examples & Samples

  • Provides direction and owns command-and-control activities
  • Determines whether issues are customer impacting and if broad escalation is required
  • Notifies and documents issues to management including high-level overviews, timelines, recovery, etc
  • Must have expertise in crisis management – leads, drives, and owns the shift as well as crisis bridge lines
  • This includes being calm under pressure but with a high sense of urgency, awareness, and the ability to read situations quickly
  • Reviews and approves Emergency Change Controls while ensuring risk to the organization is mitigated
  • Consistently provides a high-level of customer service and truly wants to make things better
  • Fosters a team-oriented environment for the global team and provides leadership/direction with appropriate delegation of responsibilities where appropriate
  • Identifies and innovates trends in monitoring and improve detection through creation of better processes, automation, and metrics collection/reporting
  • Develops positive working relationships with internal support and business teams to assist with early detection and problem prevention
  • Experience with proactive issue identification is a plus
  • ITIL certified preferred
  • A Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and relevant proven work experience
  • Ability to think logically and troubleshoot issues quickly and effectively
  • Typically, 10 or more years of work experience in highly critical production environments
  • A daily sense of accomplishment in a high energy environment
  • Our markets drive the global economy and are extremely critical
  • People in this role make a huge difference when there are issues that need to be corrected very quickly
  • A great career
  • We focus on providing direction as well as a path to move up
  • A great place to work with very good people who are passionate and want to make a difference
23

Specialist, Operations & Services Resume Examples & Samples

  • Accurately weigh, sample, and grade inbound and outbound truck grain, stone, and ag-lime maintaining accurate records and completing appropriate documentation
  • Develop and maintain an in-depth knowledge of grain quality and all inspection procedures
  • Greet all customers, answer phone inquiries, maintain the daily grain board, ensure cleanliness of the work area, and stock the vending machines
  • Properly operate and maintain equipment in good working condition, make minor repairs and adjustments when necessary
  • Assist in the Grain Accounting area by verifying and entering tickets, and processing settlements
  • Become proficient in the use of the Vulcan computer and related reporting procedures, forwarding necessary documentation to Maumee and Vulcan
  • Assist in other areas as assigned
24

Senior Specialist, Operations Resume Examples & Samples

  • Ensure that short term and long term objectives are achieved while reliably supplying quality product at a competitive cost consistent with Merck, Regulatory Agency, and State and Local code requirements for quality, good manufacturing practices (GMP), equal employment opportunity, finances, labor, employee, environment and safety
  • Accountable for project management of medium projects with minimal resource requirements, risk and/or complexity
  • Accountable for resource management (forecasts, plans and monitors costs and headcount requirements) for small projects
  • Four (4) years’ experience in a manufacturing functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain
  • Demonstrated experience in building a high performance team and enabling problem solving and continuous improvement by using inclusion and MPS/lean manufacturing principles (Kata, visual controls, value stream management, etc.)
  • Six sigma trained and certified green/black belt
25

Senior Analyst Specialist Operations Resume Examples & Samples

  • Create employee social networks with Salesforce Chatter, Salesforce Rypple and Salesforce Force.com
  • Develop customer social networks with the Salesforce Sales Cloud http://SalesforceData.com "> SalesforceData.com , Salesforce Service Cloud, and Salesforce Site.com
  • Connect with customers on public social networks with Salesforce Heroku and Salesforce Radian 6
  • Empower small business to become social enterprises with Salesforce Desk.com and Salesforce Do.com
  • Extend a company's social enterprise with apps from the leading enterprise app marketplace, AppExchange
  • Run apps on Database.com , the first social enterprise database
  • Interact regularly with the CSG organization and other areas of the company to ensure strategic decisions are supported through data and analysis
  • Guide business and establish reporting and KPI review cadence. Take high level goals of business and define metrics, presentations, reports and dashboards that track progress and identify areas of improvement
  • Become the data expert on the specified subject areas and be able to present analysis and key insights from the data to senior executives
  • Independently lead efforts to provide targeted data solutions to a variety of business groups
  • Work with business to conduct ad hoc queries and analysis
  • Leverage industry best practices and methods
  • Ensure adherence to corporate data security requirements for the storage, transportation and retention of data
  • Must be able to explain results and what factors drove the results in a report
  • 10+ years in Business Intelligence or Business Operations with extensive experience creating analysis and reporting for senior management
  • Strong analytical and problem-solving skills with an understanding of statistics, finance and predictive modeling
  • Experience with reporting/analytical applications (Business Objects preferred)
  • Excellent Excel and PowerPoint skills with a deep understanding of graphs and math
  • Experience with customer support, services, consulting, or other customer-facing business roles
  • Proven track record of performing analysis, identifying and meeting business needs with very little guidance and input from the business
  • Extremely adept at integrating disparate information, correlating data, and understanding data trends
  • Experience designing and implementing cost-benefit, time series, segmentation, customer satisfaction and predictive models and analysis
  • Proven track record of developing graphical presentations that illustrate data in an easy to understand way
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities
  • Must be able to proactively communicate status and identify risks
  • Demonstrated ability to be productive with minimal supervision. Must be results oriented and able to move forward without complete information
  • Must be comfortable with changing requirements and priorities
  • Experience performing data analysis for any of the following business areas: software, marketing, customer profiling, retention and loyalty, or a subscription based business
  • Experience with Salesforce CRM reporting and analytics
  • Experience with SQL and database reporting tools
  • Experience with SPSS
26

Senior Analyst Specialist Operations Resume Examples & Samples

  • Lead ongoing analysis of business performance to support daily operations
  • Design and interpret key performance metrics. Deliver ongoing insights & recommendations
  • Collaborate regularly with the CSG organization and other areas of the company to unify framework for business analysis
  • Work with the business to conduct ad hoc queries and analysis. Ability to produce results quickly
  • Prepare and present insights and recommendations to senior management for strategic, data-driven decision making and investment (often by simplifying complex analysis into a straightforward message)
  • 5-8 years of work experience focused on quantitative analysis, logical reasoning, critical thinking
  • Highly proficient (master) in Excel (nested IF statement, sumifs, countifs, vlookups, pivots)
  • Successful experience in operational and strategic roles forming strategic and predictive models
  • Stellar problem solving skills: demonstrated ability to structure complex problems, develop solutions with little guidance, and craft high quality executive presentations
  • Strong executive-level presentation skills, especially related to building compelling and easy to interpret presentations that drive well-informed decision making
  • Experience working at a top-tier management consultancy or an investment bank or acted in a similar capacity preferred
27

Specialist, Operations Resume Examples & Samples

  • Developing facility operating and maintenance procedures including job plans and job safety analysis
  • Planning and organizing large scale projects such as turnarounds, new equipment installation and startup, mock emergency drills, etc
  • Will be assigned duties related to special project management, assisting with general operations and maintenance tasks, and filing for various regulatory reports
  • Train and develop new or less experienced plant personnel
  • Must have 3-5 years gas processing plant experience
  • Currently working in plant operations, preferably in a leadership role
  • Engineering degree highly preferred
  • Possess advanced computer skills using word processing, spread sheeting and maintenance planning software is required
  • Knowledge of regulatory requirements related to OSHA, PSM, EPA, DOT, and other agencies is desired
  • Must have knowledge of gas scheduling, cycle nominations, delivery balancing and L&U management
  • Must have experience in planning and organizing large scale projects
  • Exemplary interpersonal skills and effective communication abilities (verbal and written)
  • Must be a team player who interacts effectively with co-workers whether in a group or in independent cooperative activities
  • Possess supportive attitude that will represent the Company in a positive manner
  • Must be accountable and self-driven to learn and to continuously develop and improve skills through both formalized and on-the-job training
  • Must be personally dynamic, willing to accept and promote change within the organization
28

Senior Specialist, Operations Resume Examples & Samples

  • Actively participate in Process change rollout
  • Create and document SOPs & all relevant documents for the process to ensure ease of working of Team Members
  • Evaluate Performance of the Team Members on a periodic basis and identify gaps and training needs. Recommend training & refresher sessions for the team members
  • Share Best practices across teams
29

Specialist, Operations Resume Examples & Samples

  • HS Diploma or GED. (higher education preferred)
  • Minimum of 3 years’ experience in a Client facing role
  • Excellent communication, listening and influencing skills
  • A passion for excellence in customer service and a proven track record for embedding this passion in the team culture Proven track record of attending and presenting within Client Service Delivery Review meetings, workshops and Client Advisory Boards
  • Proven track record of collating and presenting KPI/SLA and Service Review Documentation
  • High degree of professionalism, with a confident, assertive style
  • Ability to meet deadlines/sense of urgency
  • Ability to motivate others to deliver service excellence to Customers
  • Ability to identify and implement ways of improving efficiency
  • Networks to build internal/external relationships
  • Solid computer skills with ability to use MS Excel, Word, PowerPoint and the Internet
30

Specialist Operations Resume Examples & Samples

  • Approve dangerous cargo bookings on Maersk Line vessels according to IMDG and in
  • House Rules as applicable
  • Analyze service delivery issues within DG Team and take corrective action to avoid reoccurrence
  • Prompt and effective response to MCS messages
31

Senior Specialist, Operations Resume Examples & Samples

  • Approve dangerous cargo bookings on Maersk Line vessels according to IMDG and in House Rules as applicable
  • Coordinate dangerous cargo approvals with VSA partners (external) to facilitate loadings Of hazardous cargo on partner vessels
  • Manage and input VSA bookings in GCSS
  • Index the DGD in GCSS after reconciling
  • Achieve set productivity targets
32

Senior Specialist, Operations Resume Examples & Samples

  • Lockout/tagout experience
  • Strong problem solving skills and a hands-on approach to problem solving, with a bias toward going to see problems for oneself in the field
  • Excellent technical, organizational, interpersonal, collaborative, and verbal/written communication skills including technical writing experience
  • The ability to examine an issue from diverse perspectives (safety, compliance, maintenance, automation, equipment, process, and people) in order to best understand and resolve it
  • Enthusiasm, confidence and initiative-taking ability needed for continuous learning and its applications
  • Minimum of 5 years of industrial experience in pharmaceutical manufacturing
  • Equipment commissioning and qualification experience
  • Experience on a multi-disciplinary team directly supporting planning and execution of maintenance, reliability, and asset care activities
33

Specialist, Operations Resume Examples & Samples

  • Soft skills in handling clients’ inquiries
  • English communication
  • Writing skill
  • Experience in Customer service is preferred
34

Process Management Specialist, Operations Resume Examples & Samples

  • Performs process analysis to design or redesign multiple integrated workflows and process issues to ensure that processes are customer-centric, state of the art, and efficient
  • Represent the department in identifying technical project requirements and participating in business requirement walkthroughs. Lead the efforts in researching and resolving complex procedural issues
  • Responsible for identification of specific training needs based on team performance, quality and customer expectations. Implementation of training, coaching for the team
  • Coordinate and lead departmental projects and initiatives that may cross business and site lines. Initiatives will include, but not limited to process and testing changes, procedure and development changes, training and system change requests
  • Collaborate with third party service providers to ensure exceptional customer experience and optimal performance
  • Support start-up activities at all levels of the team that will perform sales, service and operations
  • Proven experience in process management / process improvement in a contact center or customer service area
  • Strong verbal and written communication skills with the ability to present training topics and relevant information to staff members and leaders
  • Exceptional Customer focus and service skills
  • Intermediate to advanced technical skills including solid knowledge of Microsoft Office applications (Word, Excel, Power point, Visio). Proven ability to adapt to new technologies and applications
  • Creativity, initiative and the ability to deliver results in a fast-paced, changing environment
  • Flexibility to adopt to changing priorities and business needs
  • Takes ownership of problems and demonstrates a sense of urgency with resolving problems/issues
  • Ability to work independently, prioritize effectively and handle multiple tasks
  • Highly motivated individual who demonstrates a “can-do” attitude
  • Proven experience meeting department/team/individual goals and objectives
  • Proven experience building relationships, fostering team work and driving results internally and across departments
  • Bachelor degree or equivalent work experience preferred
35

Analyst Specialist Operations Resume Examples & Samples

  • Manage day to day operations, data-loads, and error-handling
  • Team lead to offshore support team
  • Deliver ongoing insights & recommendations
  • Collaborate regularly with the CSG organization and other areas of the company
  • Ability to simplify & document complex business processes
  • Ability to coach Specialists in Operations tools and processes
  • Resource Management processing - supporting & improving processes for resource management tool
  • Manage request intake process for end-user requests
  • Create dashboards/reports in Salesforce, WAVE
  • Troubleshoot data issues that impact business reporting
  • Review reports/dashboards for trends or data issues to proactively identify any issues
  • 2-3 years of work experience in operational roles
  • Experience with excel (Pivot tables/Vlookups/etc)
  • Must be results-oriented and able to move forward without complete information
  • Ability to succeed in a collaborative, start-up paced environment with changing requirements and priorities. Sense of urgency
  • Familiarity/Experience with DataLoader
  • Familiarity with Salesforce WAVE a plus
  • Familiarity with the following tools: Workbench, LexiLoader (or other Data Loading software), MySQL
  • Knowledge & understanding of Salesforce tools & applications (Minimum 1+ year of Salesforce experience.)
  • Strong analytical skills along with ability to work independently with limited supervision
  • Experience working with Global team in multiple locations and timezones
  • Salesforce certified a plus
36

Insuring Specialist, Operations Resume Examples & Samples

  • Prepare case binders for submission to FHA for insurance endorsemen
  • Review files for any deficiencies and request corrections or additional paperwork from various departments, brokers, vendors and/or borrowers
  • Respond to Notice of Return’s (NORs)
  • Generate reports and status logs as needed or directed for tracking purposes
  • Work independently while understanding the necessity for coordinating work efforts with other employees and organizations
  • Perform quality work within deadlines with or without direct supervision
  • Responsible for daily production as determined by Supervisor
  • Interact and communicate professionally with all other employees, borrowers, brokers and vendors
37

Specialist, Operations Resume Examples & Samples

  • Lead the operation of applications by identifying and raising issues, and planning and coordinating solutions to ensure maximal uptime, reliability and stabilization of systems
  • Direct local and offshore partners to deliver on incidents and demands and keep parties informed and held accountable
  • Build presentations and business cases to influence funding strategies made for IT solutions related to the RF systems and improvements (request for service, service orders, projects)
  • Ensure that all changes to the systems supported by operations meet functional requirements, system compliance and other specifications
  • Share expertise to support various projects, request for service (RFSs), problem cases, or service requests
  • Participate in road mapping, lifecycle management, and co-ordination of changes
  • Work with information systems and business groups to ensure quality of RF solutions and acquire operations resources to support as required
  • Assist with production support on various escalated issues
  • Adhere to company policies, procedures, products and services
  • Previous experience with RF applications and business processes and demands
  • A minimum five years of related experience in downstream IT support or applications is preferred
  • Related post-secondary education (Computer Science, Engineering)
  • Demonstrated experience with RF systems, applications, and interfaces, system and network design, Enterprise Resource Planning (ERP) solutions, and Asset Development & Execution Model (ADEM)
  • Knowledge of current and future technologies which can be applied to business demands
  • Understanding of coding practices and standards
  • Proficiency in Microsoft O/S and M/S products
  • Good communication, analytical, decision making and problem solving skills
  • Attention to detail and strong documentation skills
38

Lead Specialist, Operations Resume Examples & Samples

  • Plan and direct a diverse team of supervisors and field staff to provide for smoke and CO2 detector installation, fire safety education and a fire safety review in single-family and multi-family residential units in NYC over the next two years
  • Develop tactics, conceive and direct strategy and operations; manage operational budgets, establish and enact policy and procedures that ensure mission success
  • Manage a volunteer workforce that numbers into the hundreds
  • Mobilize the local community to participate in mission objectives, including smoke and CO2 detector installation, fire safety education and a fire safety review
  • Manage human and material resources (volunteers, partners, community agencies, shelter and vendor agreements, etc.) to ensure mission objectives
  • Develop, track and report progress and target metrics
  • Lead a sustained operational program that engages volunteers and employees 7 days/ week (Note: this is a 5 day/week position. 2 days off/ week will be determined by program requirements)
  • With the entire disaster team, prepare the communities within the Region for disasters so that people suffer less, help their neighbors more, and bounce back faster after an event
  • Within scope of function, represents the entire disaster cycle of preparedness, response, and recovery
  • Ensures American Red Cross services are available to diverse communities
  • Achieve target outcomes derived from national, state, and Regional preparedness metrics
  • Lead the local tailoring and implementation of a comprehensive community preparedness program which engages volunteers and other disaster-cycle employees in getting their communities prepared
  • Regularly assess hazards and community assets to inform local community preparedness implementation
  • Lead the entire disaster team in the integration of community preparedness in all of our interactions with community partners, government agencies, and our clients
  • As needed, represent the American Red Cross with elected and appointed officials and community leaders
39

Specialist, Operations Resume Examples & Samples

  • Batch execution and monitoring
  • Batch output & event handling
  • Batch Incident Identification & escalation
  • Incident escalation and incident reporting
  • Tape backups, media handling, tape library operations and off-site storage
  • Server health checks
  • Start-up, shutdown, reboot/restart systems & services
  • Generate daily/weekly/monthly/yearly/ad-hoc reports
  • Despatch reports to users & customers
  • Adhere to all operational & physical security procedures
  • Work on weekends & public holidays in shift rotation schedule
  • Provide operational support during DR Exercises at DR sites
  • Work towards acceptable audit rating
  • Any other operational related duties as assigned
  • Nitec in an IT-related field with some Data Centre Operations experience
  • Ability to perform 12 hr shift pattern, centralized/manual back up, Server/Network and Environmental Monitoring
  • Ability to manage & troubleshoot alerts, carry out off-site storage activities and batch monitoring and processing
  • Possess team player spirit, good communication skills and is technically inclined
  • Position will be on a 1-year contract with possibility of renewal
40

Specialist, Operations Resume Examples & Samples

  • Coordinate dangerous cargo approvals with VSA partners (external) to facilitate loadings of hazardous cargo on partner vessels
  • Manage the complexity of approving dangerous cargo
  • Maintaining overview of the approval process which can require up to 5 different parties approval
  • Provide suggestions to improve efficiencies and suggestions to system enhancements
  • Cross examine chemical terms and terminology
41

IPT Specialist Operations Resume Examples & Samples

  • Support manufacturing activities through documentation generation, equipment and process investigations associated with non-GMP activities and completion of quality notifications
  • Provide input to the MES development process team on technical aspects of MES functionality and serve as MES SME within IPT
  • Be a document system expert; this will include document review, approval and document system work flow expedition. Format, write, deliver and review necessary documentation in line with the standard approval process, and facilitate others to do so. Documents will include SOP’s, SWI’s, training documents, and change controls
  • Support operation activities through documentation generation, filing, tracking, auditing and efficient maintenance of all associated databases including the maintenance, auditing and archiving of the process documentation system
  • Support Batch release through timely Quality Notification completion, Interim/summary report generation; meeting batch release requirements
  • Raise CAPA's and conduct investigations. Raise and investigate quality notifications using standard tools and methods, to resolve system issues e.g. FMEA, Fishbone diagrams, 5 why’s etc.; implement subsequent corrective action through the change management system
  • Required to comply with Merck Global Policies, Procedures and Guidelines, regulatory requirements and execute current Good manufacturing Practices (cGMP) in the performance of day to day activities and all applicable job functions
  • 5+ years experience in the Pharmaceutical or Manufacturing industry. Strong interpersonal and communication skills and strong understanding of Pharmaceutical GMP systems are essential. 3+ years experience of writing complex deviations essential. Knowledge of Aseptic Manufacturing and experience in Management is considered an advantage
42

Specialist, Operations Resume Examples & Samples

  • Systems monitoring
  • Batch jobs processing including backups (eg. execute/submit, monitor and handle jobs according to work instructions defined)
  • Tape media management for on-site and off-site storage
  • Start-up, shut-up, reboot systems, restart services, etc
  • Print Operations eg. generation & distribution of reports, housekeep of printers, etc
  • Job Scheduling using scheduling software provided
  • Initiate prompt actions for tasks indicated on the checklists
  • Ensure proper hand-over to next shift team member
  • Provide data & information for Incident Report
  • Logging of events according to defined procedure
  • Liaise with users/customers on project related operational matters
  • Respond promptly to incident and escalate immediately to next level support as per pre-defined procedure
  • Assist in investigating and troubleshooting of reported issues
  • Provide assistance to administrator/engineers in remote management and troubleshooting
  • Assist Project Manager in the inventory of hardware equipment in Data Centre. Invenotry list provided by PM
  • Assist in enforcing security access authorization base on authorisation list provided by Project Manager/owner
  • Participate in DR Exercise (Disaster Recovery)
  • Min Nitec in an IT-related field with at least 1 year of Data Centre Operations experience
  • Able to perform centralized/manual back up, Server/Network and Environmental Monitoring
  • Able to manage & troubleshoot alerts, carry out off-site storage activities and batch monitoring and processing
43

Specialist, Operations Resume Examples & Samples

  • Implement changes and fixes with quality assurance and production environments and assist in architecting, designing, and implementing robust and cost effective solutions to meet the demands of the business
  • Support and ensure reliable operations and maximal uptime of national POS host systems and the MOD system on a 24/7 basis
  • Share knowledge and offer technical mentoring to developers and support staff for our internal POS transaction platform, Mobila
  • Act as the authority for all Mobila applications assisting with all Mobila and MOD interfaces with internal and external applications, maintaining all settlement processing and responding to questions
  • Follow enterprise standards and policies while working with customers in operations
  • Design, develop, test and implement requests for service
  • Develop solutions for projects based on business demands and assist in crafting new systems to continuously improve our current systems
  • Complete maintenance and testing of disaster recovery plans
  • A minimum five years of operations experience with similar point of sale card processing technologies in retail and/or banking environments
  • A related post-secondary education in computer science or information technology would be an asset
  • Highly skilled and knowledgeable in: C/C++ programming, Unix, Database programming, Oracle Databases, PL/SQL and Pro C programming, Microsoft O/S, Systems design and architecture
  • IST switch knowledge and experience and understanding of programming standards and methodologies
  • Experience in real-time mission critical application environments
  • Well-versed in business processes and demands in various areas of retail as well as current trends and future POS technologies which can be applied to business demands
44

Resource Manager, Specialist Operations Resume Examples & Samples

  • Act as strategic advisor to the business in the region, working closely with the regional Specialist Leads, as well as Operations Leadership, to provide guidance based on business intelligence and knowledge of the region
  • Analyze Specialist resource schedules for staffing and accuracy
  • Monitor, validate and route full range of resource requests with focus on maximizing both company resources and customer success
  • Become a subject matter expert on the time management tool (PSE)
  • Align closely across the program team to surface capacity and staffing challenges
  • Strategic advisor on roadmap process to make recommendations based on utilization and capacity
  • Drive strategic planning activities and discussions that include regular interface with management to provide analysis and recommendations for process improvements and implementation
  • Identify and report on key performance metrics, drawing key insights and leveraging them to help set the strategic agenda for the team
  • Develop ad hoc analyses in support of specific initiatives or cloud business units
  • Strong communications skills and the ability to influence at all levels of the organization
  • Document business processes and identify opportunities to improve them
  • Extremely strong analytical skills with the ability to detect patterns and analyze disparate data
  • 7+ years in related experience with a Bachelors degree
  • Knowledge & understanding of Salesforce tools and applications, specifically and most importantly, strong experience in creating and analyzing data from Salesforce apps
  • Willingness to develop a deep understanding of the operational tools and processes that support the business
  • Experience of working in a fast-paced operational role, with ability to manage ambiguity, changing priorities and remain focused on delivering excellent results
  • Ability to engage with the organization at all levels
  • Outstanding project management skills to manage and prioritize a variety of competing projects
  • Ability to coach and develop Specialists in Operations tools and processes and priorities
  • Ability to work across Accelerator/Specialist org with colleagues to develop and implement governance practices for the business
  • Must have excellent organizational skills, detail oriented, and able to perform repetitive tasks with extremely high accuracy
  • Excellent written business communication and verbal presentation skills
  • Strong knowledge of spreadsheet, database, and word processing programs, which includes Microsoft Excel, Access, Power Point, and Word application experience
  • Ability to succeed in a collaborative, start-up paced environment
  • Executive presence and high degree of professional maturity a must
45

Specialist, Operations Resume Examples & Samples

  • NITEC in IT / Computer Engineer and above
  • Diploma holders with relevant IT internship experience will be considered too
  • Basic IT technical knowledge
  • Excellent communication skills with high level of customer/ people oriented skills
46

Specialist, Operations Resume Examples & Samples

  • Produce senior management reporting that can include graphs and charts
  • Coordinate the collection and distribution of performance statistics. Actively support Division SharePoint locations that provide these statistics
  • Develop and facilitate the reporting of new performance metrics
  • Contribute ideas for process and service improvement opportunities; champion and support improvement initiatives
  • Independently perform diverse functional tasks with minimal supervision and a high level of adaptability
  • Active participant on project teams; complete smaller scope projects independently
  • Facilitate training for new employees on corporate systems
  • Coordinate periodic reviews across all divisions, including the semi-annual procedure review
  • Assist management staff with onboarding of new employees. This includes procuring equipment and access to systems
  • Construct appropriate and professional communications as necessary. Communications may be oral or written and must reflect positively on Key
  • Meet performance objectives for accuracy and timeliness in completing actions. Successfully prioritize workload of various types of activities with completion date requirements
  • Process requests for RequestIT. This provides application installation, phone changes, pc upgrades, 3rd party reserved IP lines, pc accessories
  • Facilitate meeting schedules, travel arrangements and expense reports for members of senior management
  • Partner with the leadership team to build a purpose-driven learning culture
  • Facilitate the development and maintenance of work flow documentation through the use of Visio tools
  • Provide communication and guidance to Wealth Technology and Operations Leaders around training needs
  • Place work orders for facilities services, room set ups for meetings, replacement key orders, etc
  • Support members of senior management with the creation of PowerPoint presentations and event planning activities
  • Excellent organizational skills with the ability to manage multiple priorities
  • Proven problem resolution skills
  • In-depth knowledge of Microsoft Word, Excel, PowerPoint and Adobe LiveCycle Designer
  • Basic knowledge of Visio Process maps
  • Basic knowledge of Microsoft Project/workbench
  • Proven analytical and quantitative ability
  • Aptitude to learn other applications such as Global Plus and KeyLink/Global Office
47

Specialist Operations Resume Examples & Samples

  • Perform in-bound and out-bound drum movements
  • Prepare hazardous and non-hazardous materials and waste for shipment
  • Operate a forklift, pallet jack and drum dolly
  • Frequently lift 50 lbs., and occasionally up to 100+ lbs
  • Maintain housekeeping standards
  • Maintain log books and computer records
  • Maintain environmental compliance
48

Specialist Operations Resume Examples & Samples

  • Developing, approving and executing operations plans for all South Australian exploration activities, working closely with Exploration geoscientists and other functional specialists
  • External stakeholder engagement including Indigenous Traditional Owners
  • Coordinating all logistical support for field operations, including the procurement and deployment of equipment and consumables to support field operations and exploration support services
  • Developing, approving and executing Contractor Management Plans
  • Developing (with the support of specialist functions) operations-specific HSE and risk-related Management Plans covering Aviation, Environment, Security, Crisis and Emergency Management, Hazardous Materials, Health, Fatigue and other Management Plans required by the BHP Copper Exploration Management System
  • Supervision and performance monitoring of contractors against contractual obligations and HSE and risk control requirements
  • Management of all critical equipment including vehicles
  • Direct field supervision, as specified in operations plans, including supervision of drilling, surveying and earthworks activities
  • Coordination of drill core management, sample preparation and despatch, site access and contractor on-boarding
  • Compliance and governance of all operational activities to statutory, contractual and internal laws, policies and guidelines
49

Specialist, Operations Resume Examples & Samples

  • Batch window requirement gathering and planning
  • Critical business transactions backlog status tracking
  • Follow-up with application team group team leads on batch recovery and other issues
  • Compile key operational statistics like MIPS, performance statistics
  • Handle EVN operational issues
  • Batch window schedule planning
  • Reconciliation of outbound correspondences
  • Compilation of daily backlog status report
  • Provide production support to batch events handling
  • Assign and prepare load request for creation of new batch job IDs in scheduler
  • Prepare daily batch schedule
  • Tracking on status of jobs
  • Notify application teams on failed jobs
  • Perform reconciliation for key batch processes
  • Track incoming and outgoing EVN files
  • Implement code table value change requests
  • Reconcile outbound correspondences to print vendor
  • Min Diploma in an IT-related field with at least 1 year of Data Centre Operations experience
50

Business Analytics Specialist, Operations Resume Examples & Samples

  • The following responsibilities encompass the entire BI stack, including data warehouse, standard reports, analysis, dashboards, and scorecards
  • Leverages clear data to identify business insights and influence change with stakeholders
  • Synthesize and analyze complex, high-volume, high-dimensionality data from data platform using a variety of tools and data analysis techniques to support actionable business decisions
  • Employs predictive analytics to recast business results and scenarios to help solve business problems, with data and subject matter expertise in more than one area
  • Build a “data analysis practice” with both full- and self-service models for investigations, and a regular engagement rhythm to empower the entire organization with data-driven decisions
  • Present and communicate broadly across the business groups to drive the future strategy for new launches - grounded in analytics
  • Provide input and feedback to the solution design by working side-by-side with other launch & readiness PMs / Transactional systems. Build and coordinate prototype reviews with end users
  • Create the user acceptance test plans and test criteria, ensuring requirements are met and testing is timely and complete, which results in high user readiness and satisfaction
  • Create and implement a control plan, monitor all key performance indicators (KPIs), and analyze any variance found outside of acceptable range in reactive and predictive analytics
  • Gather feedback and lead improvements for planning; requirements gathering; and data quality and release processes, which enable more efficient delivery of future solutions
  • Help develop the skills of the entire team as data-savvy leaders who ask great questions and make informed decisions
  • Plan and manage requirements for data, reports, analyses, metadata, training, service levels, data quality, and performance that can be fed into OpsBI stack
  • Identify stakeholders and effectively set and manage stakeholder expectations, which result in high or improved customer satisfaction
  • Recommend improvements in methodologies or frameworks to achieve consistent, predictable, and repeatable processes and projects. Leverage statistical capabilities to analyze data and interpret results in business context; present detailed findings and recommendations to key stakeholders at all levels to enable decision-making towards optimized business results
  • Effectively drives alignment with stakeholders on key issues, identify and facilitate an effective decision-making process
  • Build a stakeholder community in support of the BI solution to share best practices
  • Bachelors degree in a quantitative field (Sciences, Engineering, Economics, Math, etc.)
  • 3 years minimum experience using Machine Learning techniques or in a Machine Learning-focused role
  • Master’s degree in a quantitative field
  • 3-5 years of experience in data science or business analytics, experience on Microsoft BI stack and exposure to Big Data, machine learning and data mining, large scale computing systems like COSMOS, Hadoop, MapReduce and other big data technologies including experience in Excel and SQL queries for data manipulation, R, Python, SAS, AzureML or similar languages
  • Self-starter with a strong passion for using data to influence business decisions and strategy investments
  • Ability to intelligently integrate a wide range of data sources and analysis to answer core business questions and discover growth opportunities
  • Excellent oral and written communication skills and ability to present and discuss data models and analysis to a range of audiences across development, operations and business teams in Microsoft
  • Exceptional ability to effectively negotiate and collaborate across teams and organizations
51

Cb-transaction Processing Specialist Operations Analyst Resume Examples & Samples

  • Fresh graduates OR graduates with 1 year of experience preferably in banking industry
  • Ability to interact effectively with various levels of bank personnel
  • Strong interpersonal and customer focus
  • Strong knowledge of MS-office applications
52

Senior Specialist, Operations Resume Examples & Samples

  • Bachelor’s Degree or higher
  • Four years’ experience in a leadership position
  • Manufacturing experience in operational capacity in a GMP or highly regulated industry