Risk Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the risk operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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LR
L Ritchie
Lillie
Ritchie
41148 Sherwood Stravenue
Houston
TX
41148 Sherwood Stravenue
Houston
TX
Experience Experience
01/2015 – present
Detroit, MI
Risk Operations Manager
Detroit, MI
Risk Operations Manager
01/2015 – present
Detroit, MI
Risk Operations Manager
01/2015 – present
  • Provide periodic feedback to the BSU Maker Analyst & Checker regarding improvement areas
  • Provide periodic feedback to the CBSU seniors regarding improvement areas. Supervise the career path, development and training of all supervisors
  • Point of escalation for Case Managers and Senior Case Managers to Relationship Management team and Compliance within cluster / region
  • Identify better and more efficient ways to manage operations and workflow
  • Performance management of staff and for the overall department
  • Engaging and working with the Program coordinators of Fraud, IS, CoB, Records management and other general controls for the department
  • Management of Inter Company Services Agreements and Performance Level Standards for each country
04/2009 – 09/2014
Houston, TX
Rohq-cto-risk Operations Analyst
Houston, TX
Rohq-cto-risk Operations Analyst
04/2009 – 09/2014
Houston, TX
Rohq-cto-risk Operations Analyst
04/2009 – 09/2014
  • Analyzing, defining, developing and providing results and anticipate trends in a timely manner
  • Ensure all referrals are followed through to completion on a timely basis, with follow-ups occurring in accordance with published performance standards/service level agreements
  • Service customers by maintaining quality service and operations. Analyzing, defining, developing and providing results and anticipate trends in a timely manner
  • Provide ad hoc/informal user training by identifying users requiring assistance with risk systems
  • Provide adhoc/informal user training by identifying users requiring assistance with risk systems
  • Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems. Where possible propose creative solutions or workarounds
  • Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone
01/2006 – 10/2008
Phoenix, AZ
Risk Operations Analyst
Phoenix, AZ
Risk Operations Analyst
01/2006 – 10/2008
Phoenix, AZ
Risk Operations Analyst
01/2006 – 10/2008
  • Work with Section Manager on goal setting, performance management planning/implementation and one to ones
  • Provide periodic feedback to the CBSU Maker Analyst regarding improvement areas
  • Provide periodic feedback to the CBSU Maker regarding improvement areas
  • Provide periodic feedback to the US CCB KYC Maker regarding improvement areas
  • Provide periodic feedback to the BSU Maker Analyst regarding improvement areas
  • Develop strong working relationships with the RM to support business
  • Work with all business partners to continuously improve our processes
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Florida Atlantic University
Bachelor’s Degree in Business Administration
Skills Skills
  • Experience in professional services
  • A keen interest in matters of an ethical or socially responsible nature
  • The highest professional standards - particularly regarding respecting the confidentiality of individuals and the Firm
  • Strong team working skills, including the ability to work under your own initiative wherever the opportunity presents
  • The ability to make calm, reasoned decisions; and, where appropriate, liaise with senior members of the Team or wider firm to reach a conclusion
  • Strong presentation skills. Including business writing. Confidence in presenting, including delivering training sessions
  • Sound interpersonal skills in order to liaise with staff and partners at all levels of the firm in a collegiate way in challenging circumstances
  • Strong communications skills including the ability to empathise with and provide reassurance to colleagues across the firm who may have difficult decisions to make
  • The ability to handle complex queries on a daily basis and to take ownership for such queries through to their resolution
  • Excellent verbal and written business communication skills
Create a Resume
1

Credit Risk Operations Resume Examples & Samples

  • Monitoring exposures, calculating exceptional /covenants collateral monitoring facilities
  • Identifying, investigating and reporting collateral shortfall situations to ensure prompt resolution working with the Capital Advisory and other front office teams
  • Monitoring of Derivative Structures entered into by PB clients
  • Maintenance and monitoring of Special Lending Values, including positions and portfolio level LV overrides, volume overlay.
  • Tracking of covenant compliance according to Credit Policy
  • Understand legal issues and be able to quickly develop business judgment and risk sensitivity
  • Demonstrated interest in the financial industry
  • Be able to work under pressure and meet deadlines
2

Risk Operations Manager Resume Examples & Samples

  • Project Manage Genesis Project Plan
  • Ad hoc related projects and data analysis as required for the Program
  • Understanding of financial and risk reporting as well as experience from the business and/or technical arena desired
  • Experienced in data analysis / data mining to solve business problems
  • A proven track record of managing multiple priorities
  • Experience with reporting to and engaging senior management
  • Comfortable conceptualizing ideas and new approaches and able to communicate ideas effectively
  • Experience delivering presentations
  • Strong Project Management skills a must
  • Excellent people skills: ability to interact successfully with technical and function teams as well as senior management
  • A high competency level with MS Project, Excel, PowerPoint, Word, Access and Outlook
  • BS/BA degree or equivalent work experience
  • 3-5 years project/program management and business analyst experience strongly desired
3

Risk Operations Analyst Resume Examples & Samples

  • Monitoring Foreign Exchange, Interest Rates Swaps and Credit Default Swaps clients on the e-commerce platform and lead excess investigation and resolution
  • Logging, tracking and investigating to resolution, data quality issues affecting the US Foreign Exchange Banks Sales and Trading business and e-commerce Interest Rate Swaps and Credit Default Swaps businesses. This includes checking customer identifiers (base numbers and GFCIDS) linking in various systems, documentation and netting agreement flags, identifying data quality issues & investigation of all queries are conducted within an aggressive timeframe, in line with the fast-paced businesses
  • Maintain high level of customer service to our key clients: US Banks Sales & Trading Teams, e-commerce Interest Rates Swaps & Credit Default Swaps Sales/Trading desk locally and in other regions and FIRM
  • Escalate system issues and required enhancements to Manager in order for the concerned team(s) to address in a timely manner
  • Perform User Acceptance Testing for Real Time Credit Services System (RTCS) enhancements
  • At least 6+ years of relevant work experience (Risk Management, Risk Support and FX Operations preferred)
  • Strong understanding of counterparty credit risk and how it is calculated in a trading environment
  • Knowledge of FX and Derivatives products
  • Track record of dealing effectively with demanding business partners
  • Experience interacting with Sales and Trading staff
  • Experience in a data quality, investigations or query resolution role
  • Bachelor’s Degree (Finance preferred)
  • Minimum 6+ years of related risk and financial services experience
  • FX and Derivatives knowledge
  • Credit Risk knowledge preferred
  • Excellent interpersonal, project management and communications skills (both verbal and written)
  • Strong knowledge of Microsoft applications – mainly Excel, Word, PowerPoint and Outlook. Access is a plus
  • Ability to communicate effectively with both clients and internal stakeholders
  • Strong knowledge of MS Word, Excel, PowerPoint and Outlook
4

Credit Risk Operations Analyst Resume Examples & Samples

  • Collate credit risk management data from Private Bank and corporate systems and produce specific reporting (MIS, KPI, ad-hoc requests…) depending on the requirements of the business
  • Data Analysis - performing analysis on credit data, interpreting results and making recommendations
  • Present findings, solutions and recommendations in a business friendly way that identifies issues, explains causes, details business /client impact and build a business case and consensus for change
  • Execute operational controls across the team, participate in Control Self Assessment updates, lending values maintenance and set up of collateral monitoring
  • Dynamism, organizational and interpersonal skills are a must
  • Self starter and autonomous approach is essential
  • Clear communicator (written/oral) across all levels and geographies
  • High degree of analytical skills and compatibility with formulas
  • Understanding of regulatory/ legal issues and ability to quickly develop business judgment and risk sensitivity
5

Risk Operations BSU Case Manager Resume Examples & Samples

  • Research company information, ownership structure, the client’s lines of business and reputation in the marketplace
  • Carry out name screening of entity, directors and owners using provided tools & resources
  • Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Lexis Nexis, Google etc.)
  • Report workflow progress to supervisor
  • Liaise with internal departments including Relationship Teams and AML Compliance
  • Meet agreed daily targets for eCADD review and completion within agreed Service Level Agreement timeframes
  • Update workflow database regularly throughout the day
  • Follow up with Relationship Managers for outstanding information
  • Report any negative news to AML Compliance department
  • Manage work flow of KYC Records to adhere to internal Service Level Agreements
  • Validate the information within the CADD and CIP document to ensure complete and accurate ( Company/Entity Formation, Ownership, Management, Market Reputation etc)
  • Assist in Departmental projects & reviews as appropriate (MCA , Peer reviews etc)
6

Risk Operations Credit Risk Manager Resume Examples & Samples

  • Provide regular high level project status updates to senior Management and Project Stakeholders for key initiatives under FX Credit risk Book of Work under Global Risk Integration team
  • Engage business and Risk Management stakeholders in priority discussions for FX credit risk Book of work
  • Manage the schedule for multiple data flow changes projects
  • Moderate project status meetings for active projects and circulate regular status updates
  • Proactively drive project’s timelines. Complete, maintain and review project plans for the project implementations
  • Prepare Project’s Requirements Documents
  • Complete User Acceptance Test (UAT) plans, perform and coordinate UAT tasks
  • Obtain approvals for requirements documents, test plans and test results from the business owners and stakeholders
  • Perform reconciliations between UAT and PROD data, explaining differences and liaising with FO-IT to discuss any unexplained variations
  • Maintain project issues lists, follow up on open items to resolution
  • Provide guidance and supervisory support to more junior Business Analysts assigned to FX projects
  • Drive internal process reviews and enhancements to improve controls and support team’s efficiency
  • Experience in Risk/Technology/Banking role
  • Understanding of Risk measures: PSE/MLIV, RWA
  • An understanding of how capital regulations impact risk
  • A broad knowledge across financial products and asset classes and their use in the risk management arena
  • Experience in data acquisition projects i.e. data flow from trade capture to risk reporting
  • FX products knowledge is desirable
  • Ideally across the board product knowledge and asset classes
  • IT / Excel / Access / Oracle / SQL / VBA
  • Sound judgement and decision making skills
  • Strong Business Analyst skills
  • Project management skills (desirable)
7

Business Risk / Operations Manager Resume Examples & Samples

  • BA/BS or equivalent experience
  • 5-7 years of Business Risk, Compliance, or other related experience
  • Knowledge of Citi Private Bank Policies and how they relate to the business processes (I.e. AML - KYC, Information Security, etc)
  • Superior Communication, Interpersonal, and Organizational skills
  • Management and Project Management experience
  • Ability to quickly adapt to change
8

Assistant VP of Market Risk Operations Resume Examples & Samples

  • 4+ years of relevant experience
  • Microsoft Office/Suite proficient (Excel, PowerPoint, Access)
  • Technology savvy
  • Numerically literate
9

Senior Collections Analyst Risk Operations Resume Examples & Samples

  • Minimum 1+ years’ experience in financial services is preferred
  • P&L Analysis
  • Prior experience in risk, and collections analytics or MIS development
  • Strong prior experience using SAS/SQL to analyze and solve business problems
  • Experience using segmentation software
  • Strong sense of accountability and decisiveness in a strong work ethic culture
  • Establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives
  • Outstanding communication and presentation skills, excellent interpersonal skills, thought leadership and should be comfortable working with ambiguity
10

VP Brokerage Risk Operations Resume Examples & Samples

  • Evaluating, editing (and in some cases assisting in a re-write) of existing operational policies and procedures to more accurately identify and document remediation processes
  • Lead in the creation of consistent and consolidated reporting for all of the CSS areas that identify control weaknesses and corresponding action plans
  • Manage analyst and senior level staff within the CSS Risk Management organization
  • Identify, track and close gaps and or potential risk items within each department
  • Lead in developing dashboard reports to communicate the relative effectiveness of the control infrastructure and identify potential trends and themes
  • Implement and lead a self-audit program within the various CSS operational departments for use in 2014 audit cycles
  • Lead in the creation of common service level standards for the various CSS functions and assessing related performance
  • Using data analysis to help CSS develop a more proactive and anticipatory approach to risk management. Ensure ongoing analysis of risks, vulnerabilities, and market trends
  • Determine potential impact on the organization’s risk posture
  • Lead in benchmarking CSS effectiveness against industry standards and peer firms
  • Assist or lead with regulatory reviews, collection of data and materials for regulators or IA and assisting the operational departments in gathering requested information in a timely manner
  • Ongoing review and remediation of identified risk items
  • Streamline reporting processes throughout CSS
  • Maintain all operational policies and procedures and ensure they are complete and written in a consistent manner
  • Work closely with individuals throughout the organization including BTS, CSS, IA, GRC and Legal, from staff to senior level to complete the various functions above, providing education (teaching) necessary to enable a culture of controls
  • Represent CSS Risk Management at various meetings and as part of various committees throughout LPL
  • 13+ years or industry experience (preferably financial services) in several disciplines (operations, internal audit, compliance, risk management, other internal controls)
  • Ability to manage and lead effectively in an ever changing environment (both corporate and regulatory)
  • All Microsoft applications, particularly, WORD, ACCESS, PowerPoint and Excel
  • Ability to interface effectively with various levels of employees
11

Risk Operations Analyst Resume Examples & Samples

  • Create the eCADD/CitiKYC in the KYC system sourcing information from internal and external sources by the agreed deadline
  • Interact proactively with relationship management teams and compliance to assure system update with information until final approval of eCADD/CitiKYC
  • Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
  • Validate the information within the eCADD/CitiKYC and CIP documents to ensure complete and accurate updates (Company/Entity Formation, Ownership, Management, Market Reputation etc)
  • Complete eCADD/CitiKYC incorporating local regulatory requirements
  • Carry out name screening of entity, directors, and beneficial owners in Citi Screening database
  • Take responsibility for eCADD/CitiKYC and associated documentation completion from initiation to approval
  • Complete checklist to demonstrate work carried out during the process
  • Meet establish daily targets for eCADD/CitiKYC review and completion within Service Level Agreement timeframes
  • Highlight any discrepancies to CBSU senior analysts
  • Escalate any negative news and high risk cases to RM/AML Compliance department
  • Assist in departmental quality reviews as appropriate (MCA, Quality reviews, etc.)
  • 1 - 3 years total customer experience in customer service roles, banking related services, etc
  • Strong web research skills
12

Risk Operations Quality Analyst Resume Examples & Samples

  • Develop and maintain thorough understanding of BB&T's Risk Management philosophy with the ability to recognize categories and compliance impact
  • Develop and maintain thorough understanding of Federal and State banking regulations
  • Develop and maintain knowledge of systems and processes within Risk Operations
  • Develop and maintain thorough understanding of BB&T lending policy and standards
  • Collaborate with unit management on design, development and implementation of quality review and audit
  • Conduct quality assessment and review on random work samples
  • Identify errors, evaluate risk and recommend process improvements
  • Prepare reports and track error rate and impact for assigned unit (s)
  • Support the implementation of process improvements and coaching and training initiatives
  • Research, engage and support special projects as needed and assigned
  • Bachelor's degree or equivalent education, related training or experience
  • Three years banking experience
  • Ability to identify, analyze and determine root cause in order to provide viable recommendations and solutions
  • Ability to quickly learn unit purpose, processes and interdependencies
  • Strong interpersonal and negotiation skills
  • Detail orientation with high level of self-structure
  • Intermediate-level computer skills with ability to quickly learn new systems and develop technical expertise
  • Strong business writing skills that demonstrate correct sentence structure, word usage and punctuation
  • Strong verbal skills that demonstrate correct grammatical use and understanding
13

Risk Operations Analyst Resume Examples & Samples

  • Work proactively to provide user support and assist users that have business queries on how to use the application
  • Analysis of business requirement and solutions provided by Technology
  • Work with partner teams to ensure all user queries raised are resolved in an efficient manner and carry out necessary impact analysis
  • Gain/demonstrate SME level knowledge on the CitiKYC application being implemented
  • Provide application support and carry out necessary impact analysis for users once the system changes are implemented
  • Complete in-depth analysis on items raised with the Business Helpdesk team
  • Review of UAT test scripts for scheduled releases
  • Execute assigned UAT test scripts within given timelines and when required co-ordinate business users to complete testing activities
  • Document all defects identified during testing in a concise manner and follow through to resolution
  • Demonstrate system functionality to end users
  • Collaborate with process documentation, gap analysis, data mapping, and process and workflows improvement efforts
  • Graduates or Post Graduates majoring in Business and Systems analysis/ IT /Computer Science. Exposure to Banking is a plus
  • 1-2 years’ experience as a UAT tester and or application support
  • Knowledge of KYC/AML process
  • Experience with large programmes/projects in a global company is a plus
  • Independent thinker
  • Strong ability in use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio)
  • 3rd level degree and testing qualifications a distinct advantage
14

Risk Operations Manager Resume Examples & Samples

  • Supervise areas or functions in which the department supports the Global Consumer Bank: preparation, development, due diligence and approval of the Customer Acquisition Due Diligence (CADD/CitiKYC)
  • Ensure the quality, timeliness and accuracy of all processes and services provided by the Consumer Business Support Unit Department and at the same time proactively manage risk and control issues to ensure compliance with company policy
  • Act as an agent of change to provide guidance in process improvement, right placements and migrations into the department
  • Support the migration of new business and responsibilities into the area
  • Manage the customer relationship and provide & control to the Costa Rica team following the Global Product lead strategy, (serve as the point of contact in the CR site for the team)
  • Support internal reengineering
  • Ensure appropriate hiring
  • Schedule periodic conference calls with local relationship management teams to discuss changes to local requirements, documentary updated and client’s renewals
  • Provide periodic feedback to the CBSU seniors regarding improvement areas. Supervise the career path, development and training of all supervisors
  • Monitor customer satisfaction & service levels
  • 5 – 8 total customer experience in customer service roles, banking related services, etc
  • 3 years at least total experience in managing positions
  • Major degree preferably in Business/Finance, Math, Economics, Engineering,
  • Optimization, or Law. (Licenciatura)
  • Advanced Microsoft Access and SQL, and some VBA. (advantage)
  • MIS and metrics and efficiency analysis skills(advantage)
  • Excellent communication skills – both oral and written - ability to communicate at all levels within the organization
  • Process re-engineering and improvement
  • Experience in control/risk or Compliance (AML/KYC) functions. (Advantage)
  • Leadership
15

Credit Risk Operations Resume Examples & Samples

  • Participate in technology and reengineering initiatives, implementation of solutions, including testing
  • Develop over a short time frame an in - depth knowledge of the current underwriting policies, workflows, system functionality
  • Reengineering mindset
  • Proven ability to think out of the box, identify process improvement opportunities and implement them
  • Excellent Excel and Access skills are a must (knowledge of VBA is preferable)
  • Interest and knowledge in the financial / credit industry
16

Risk Operations Manager Resume Examples & Samples

  • Preferred Candidate has 5 + years of relevant experience in Supply Chain Management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus
  • Demonstrates knowledge of in-scope business and product areas
  • Experience in Supply Chain Management and interacting with suppliers’ management teams with the ability to exercise sound, timely and independent judgment
  • Candidate has some exposure to Citi’s regional / sector risk management teams and a high level understanding of the interactions between those teams
  • Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable
  • Minimum BS/BA degree. Advanced degree a plus
17

Risk Operations Analyst Resume Examples & Samples

  • Create the eCADD in the KYC system sourcing information from internal and external sources by the agreed deadline
  • Proactively interact with relationship management teams and compliance to update system with information until final approval of eCADD
  • Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun and Bradstreet, Google etc.)
  • Validate the information within the eCADD and CIP document to ensure complete and accurate ( Company/Entity Formation, Ownership, Management, Market Reputation etc)
  • Complete eCADD incorporating local regulatory requirements
  • Carry out name screening of entity, directors, beneficial owners in NESS ( Name and Entity Screening System)
  • Take responsibility for eCADD and associated documentation completion from initiation to approval
  • Complete checklist to demonstrate work carried out
  • Highlight any discrepancies to BSU senior analysts
  • Assist in departmental quality reviews as appropriate (RCSA , CADD Peer reviews etc…)
  • 1 – 3 years experience in banking, finance or law
  • Previous KYC System experience is essential
  • Knowledge of local regulatory KYC/AML requirements Skills
  • Proficient use of Microsoft Applications ( Word, Excel, Access)
  • Languages (French, Spanish, Italian, German)- an advantage
18

Credit Risk Operations Team Member Resume Examples & Samples

  • Collateral Monitoring and Covenant Monitoring
  • Credit Documentation Drafting & administration
  • Mortgage Support
  • Credit Risk reporting and Regulatory reporting
  • Participate in Projects/initiatives as required
19

Risk Operations Analyst Resume Examples & Samples

  • To assist Unit Head in identifying any potential risk in Citibank internal process & provide recommendation to improve management and process decisions from fraud control perspective (including approval rates)
  • To support Unit in ensuring authorization processes and services are conducted properly and effectively in accordance with policies, procedures and International Visa/MasterCard regulations
  • To support Authorization daily operation in delivering high quality service in continue basis (24H services)
  • To support Unit in ensuring all daily/monthly service indicators are met
  • To support Unit in ensuring the implementation of team work culture and spirit across Citibank
  • To support Unit in ensuring Clean Desk Policy implementation
20

Risk Operations Analyst Resume Examples & Samples

  • 3 - 5 years experience in a related field
  • Clear ability to analyze complex processes and data
  • A proven ability to deliver service excellence in dynamic environments through a combination of effective management, problem recognition and teamwork
  • Ability to be driven by, and to respond to, goals with minimal supervision
  • Experience in intensive data analysis with the aid of Spreadsheets and Business Intelligence
  • Advanced MS Office Skills including the ability to analyze data using MS Excel, Plan using MS Project etc
  • Knowledge of GAAP accounting policy and Risk management is preferred
  • Strong ability to comprehend Citi’s Risk and Financial systems and processes
  • Knowledge of Credit exposure for various risk types – Loans, Derivatives, Security Financing Transaction, Securitization and Equities (preferred but not required)
  • Knowledge of Basel II/III(including US Final Rule and CRD IV) and the impacts on Bank capital requirements (preferred but not required)
21

Risk Operations Analyst Resume Examples & Samples

  • Lead a team of up to 6 Case Managers
  • Provide support, guidance and lead team members
  • Point of escalation for Team
  • Manage relationships with Relationship Management teams and Compliance for each country supported by the department
  • Work with Section Manager on goal setting, performance management planning/implementation and one to ones
  • Assist relationship and coverage teams globally in completion of the KYC Record
  • Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
  • Communicate and coordinate with senior management of ICG EMEA from coverage, compliance, implementations, risk, and operations in various products
  • Assist with Process Design and management for department
  • Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls and processes
  • Management of ad-hoc departmental projects as assigned
  • Maintain a workforce with capability to execute flawlessly
  • Work with Section Manager to develop team members in line with versatility matrix and team needs
  • Extensive years of experience in banking or finance
  • Extensive years of people management experience
  • Innovation and change management
  • Excellent communication skills – ability to communicate at all levels within the organisation
  • Change management and implementation
  • Excellent people management experience
22

Risk Operations / Quality Analyst Resume Examples & Samples

  • Reporting metrics to various constituents
  • Develop and deliver global training solutions for CBSU and coverage organization via live or virtual classroom settings
  • Answer queries received to a global group distribution list
  • Contribute the user acceptance in new policies, procedures and systems
  • Testing for system rollouts and enhancements
  • More than 3 years total customer experience in customer service roles, banking related services, etc
  • Experience in writing and delivering training programs across multiple geographies
  • Experience with Brainshark or Captivate a plus
  • Strong business interpersonal and communication skills (written and verbal)
  • Experience/knowledge of AML-KYC compliance and regulatory requirements and objectives
  • Knowledge of various Citi ICG businesses and products desired
23

Senior Manager, Risk Operations Resume Examples & Samples

  • Undergraduate degree required, graduate degree or related designations considered an asset
  • 7 years of related work experience in a management role
  • Experience working with Risk professionals and a solid understanding of Risk Management within Financial Institutions
  • Communication expertise
  • Financial planning and annual planning
  • Strong interpersonal and relationship management/building skills
  • Strong communicator to all levels of the organization
  • Strong project management and change management skills
  • Ability to influence people
  • Excellent organizational skills, the proven ability to manage critical/complex projects
  • Excellent presentation development skills
  • Excellent group facilitation skills
  • Strong analytical / conceptualization / problem-solving skills; ability to deal with ambiguity; creative lateral thinking with superior intellect
  • Team oriented, flexible, collaborative
  • Results oriented, driven and self-motivated with a commitment to excellence
  • Advanced proficiency with Microsoft Suite of products such as Excel, Word, PowerPoint, and Access
24

Risk Operations Reference Data Analyst Resume Examples & Samples

  • Provide on-going support for client and credit reference data projects / initiatives across Credit Risk operations
  • Achieve daily, weekly and monthly volume targets
  • Ensure adherence to SLA’s, internal metrics & firm wide policies
  • Partner with Risk Operations onshore and offshore teams in EMEA, NA, and Asia regions
  • Participate in UAT (user acceptance testing) on enhancements and changes to CRMO systems; including analyzing the impact of enhancements on CRMO reporting
  • Follow and assist with the maintenance of standard operational processes
  • Anticipate and understand issues, and escalate appropriately for timely resolution
  • Basic knowledge of investment banking products preferable, but not required
  • Flexible; ability to work as needed in order to meet business demands
  • Self motivated with good problem solving skills
25

Risk Control Operations Specialist Market Risk Operations Resume Examples & Samples

  • Managing exposures, especially those in excess of Risk appetite
  • The successful candidate will be confident in building relationships with internal clients and service providers at all levels of seniority
  • The successful candidate will be an effective communicator, identifying the relevant means and level of detail according to the situation
  • The successful candidate will be good at forming effective working relationships with their team members and internal service providers, in order to provide swift and effective resolution of queries, prompt investigation of excess anomalies and quick turnaround of access requests
  • The successful candidate will possess the innovative qualities required to identify opportunities to enhance team efficiency, or to add more value to the service that we provide
  • The successful candidate will possess excellent organizational skills, which will be needed to balance a varied workload
  • The successful candidate will have a general aptitude for IT applications that can be applied to multiple internal and third party systems
  • The successful candidate will have the drive and commitment required to provide an efficient and high quality service to our internal clients, and will “go the extra mile” to ensure that the client is satisfied with the resolution of their queries
26

Risk Operations Test Analyst Resume Examples & Samples

  • Create, edit and execute test cases and test data from specification documentation
  • Recommend process improvements in system functionality
  • Develop, document, track, and communicate testing plans, testing results, testing analyses, and unresolved problems
  • Represent Business Technology Management in testing meetings
  • Provide support to internal clients to accomplish ultimate goal of delivering a high quality product that will support the Bank's goals and objectives for Commercial and Retail Lending
  • Associate's degree or equivalent education and related training
  • One year of banking and/or financial services experience or equivalent
  • Ability to solve problems, make decisions and work with minimal supervision
  • Associate's or Bachelor's degree in Business, Information Technology or related discipline
  • Previous software testing experience
  • Understanding of company structure, lending and banking
27

Manager, Risk Operations Resume Examples & Samples

  • Evaluating and editing existing operational policies and procedures to more accurately identify and document remediation processes
  • Track and close identified gaps and or potential risk items within each department
  • Assist in developing dashboard reports to communicate the relative effectiveness of the control infrastructure and identify potential trends and themes
  • Using data analysis to help CSS develop a more proactive and anticipatory approach to risk management. Ensure ongoing analysis of risks, vulnerabilities, and market trends. Determine potential impact on the organization’s risk posture
  • Assist with regulatory reviews, collection of data and materials for regulators or IA and assisting the operational departments in gathering requested information in a timely manner
  • Continually access and identify new risk items within CSS
  • Evaluate current processes to ensure fundamental items are solidly in place: (Statements, Confirms, KYC, AML, Cash Movements, Commissioning, System Access, etc.)
  • Streamline reporting process
  • 6+ years or industry experience (preferably financial services) in several disciplines (operations, internal audit, compliance, risk management, other internal controls)
  • Ability to leverage others’ expertise and experience in identifying, evaluating and mitigating risks within CSS
  • Licenses/Certifications Preferred
  • Series 7, 24, 63 and 65 (66) preferred
  • Software/Systems Skills Required/Preferred
  • Soft Skills Required
  • Personable and reliable self-starter who requires minimal management oversight for day-to-day work responsibilities
  • Ability to work under pressure/deadlines and manage multiple priorities
28

Credit Risk Operations Resume Examples & Samples

  • Approval of loan drawdowns in line with Credit Policy
  • Approval of payments and asset transfers creating credit risk
  • Analyze credit excessions and unauthorized activity in order to determine resolution plan. Follow up until resolution
  • Issuance of guarantees and related documentation
29

Risk Operations Analyst Resume Examples & Samples

  • Prioritize and schedule project activities in relation to credit data acquisition initiatives under Trading Book portfolio driven by risk and regulatory requirements
  • Drive and participate in data analysis for the equity portfolio with projects stakeholders and partners to define the appropriate approach for risk system and data changes to satisfy internal risk reporting and Basel requirements
  • Coordinate upstream and downstream data flow changes
  • Complete Test / Business Requirements Documents, obtaining approval from key stakeholders
  • Complete, maintain and review project plans
  • Create User Acceptance Test (UAT) plans, perform tests and coordinate UAT tasks
  • Obtain approvals for test results from the business owners and key stakeholders
  • Moderate project status meetings and provide regular updates to Management and Stakeholders
  • Demonstrate strong awareness of the group’s processes and procedures
30

Rohq-rss Asia-risk Operations Analyst Resume Examples & Samples

  • Knowledge of Investment Banking and Trading products
  • Credit Risk awareness
  • Fluent in English, Mandarin and Filipino
  • Efficiency in MS Office based applications
  • Completing a degree on Finance/Accountancy/Other
31

Risk Operations Analyst Resume Examples & Samples

  • Support team members with additional trainings, side by side coaching and improvement plans
  • Distribute proper work load to Makers
  • Assuring countries local regulatory requirements are complete in eCADD/CitiKYC and department reference documents
  • Verify accomplishment of agreed monthly targets for eCADD/CitiKYC review and completion within Service Level Agreement timeframes
  • Monitor the Analysts daily updates in the workflow database regularly throughout the month
  • Assist in departmental quality reviews as appropriate (MCA, Quality Reviews, etc.)
  • Follow up foreign requests with other CBSU Hubs
  • Highlight any process discrepancies to compliance department
  • Generate periodic production reports to direct supervisor
  • English C1. Excellent oral and written communication skills
32

Risk Operations Analyst Resume Examples & Samples

  • Review the creation of the eCADD/CitiKYC in the KYC system sourcing information from internal and external sources by the agreed deadline
  • Assuring countries local regulatory requirements are complete in eCadd/CitiKYC
  • Verify correct name screening of entity, directors, and beneficial owners in NESS database (Name and Entity Screening System)
  • Highlight any discrepancies to CBSU senior analysts and compliance department
  • Escalate any negative news and high risk cases to AML Compliance department
  • Assist in departmental quality reviews as appropriate (RCSA, CADD Peer reviews, etc.)
  • Provide periodic feedback to the CBSU Maker Analyst regarding improvement areas
  • 1 - 3 years total customer experience in customer service roles, banking related services, etc. is a Plus
33

Risk Operations Team Manager Resume Examples & Samples

  • Demonstrated leadership experience of 1 to 2 years
  • Superior people and leadership skills
  • Proven ability to coach, train, evaluate and counsel staff
  • Must be results/goal driven and a team player able to lead associates to perform
  • Adaptability to manage multiple tasks/projects within deadline and budget
  • 2 years of Home Loans experience or 2 years of experience in a management or leadership role
  • Ability to manage multiple competing priorities
  • Excellent multi-tasking and time management skills
34

Risk Operations Analyst Resume Examples & Samples

  • Analysis and manipulation of large data sets
  • Performing data auditing and validation
  • Adhere to Citigroup and regulatory policies and procedures
  • Distribute proper work load to Maker
  • Prepare and provide periodic production reports and presentation to direct supervisor
  • Follow up completion of foreign requests with other CBSU Hubs
  • Performing data mapping, data loading and conversion
  • Preparation of MI reports and /or automation of the production of reports utilizing MS Access and MS Excel
  • Updating database with adhoc information received
  • Resolving data issues or discrepancies
  • Liaison with internal departments to retrieve data
  • Production of metrics for countries serviced by CBSU
  • Ongoing maintenance and development of CBSU workflow tool and consolidation tool
  • Ongoing maintenance of documentation outlining functionality of database
  • Write Technical specifications documentation
  • Process Map data flows
  • Adhoc requests from management and countries supported
  • 3 – 5 years total customer experience in customer service roles, banking related services, etc
  • Advanced Microsoft Access and SQL, and some VBA
  • Advanced Microsoft Power Point
35

Risk Operations Analyst Resume Examples & Samples

  • Prioritise and schedule project activities in relation to credit data acquisition initiatives under the APAC region driven by risk and regulatory requirements
  • Drive and participate in data analysis for the various portfolios with projects Stakeholders and partners (involving business, quants (e.g. Risk Analytics) and Risk Management) to define the
  • Appropriate approach for risk system and data changes to satisfy internal risk reporting and Basel requirements
  • Complete Test / Test Requirements Documents, obtaining approval from key stakeholders
36

Risk Operations Analyst Resume Examples & Samples

  • 2-5 years’ experience in banking or finance
  • 2-5 years people management experience
  • Knowledge of AML policies and regulatory
  • Excellent communication skills – ability to communicate at all levels within the organization
  • Ability to work well under pressure and tight time frames
  • Accuracy and strong attention to detail
  • Ability to multitask and prioritize
  • Minimum supervision with self-directed, project management skills
  • Strong organizational and planning
  • Pro-active, flexible, have good organizational skills and must be team player
37

Senior Director, Risk Operations Resume Examples & Samples

  • Leading a team of risk, analytics, and security professionals to execute Visa's Information Security GRC strategy
  • Assist in identifying emerging security risks and vulnerabilities affecting Visa's environment and developing/communicating appropriate mitigating controls
  • Develops, maintains, and delivers risk evaluation toolsets, processes, and procedures in support of Information Security best practices and Audit, Compliance, and Regulatory obligations
  • Participates in Compliance Monitoring for Security Controls, Policies, and Requirements
  • Establish and provide oversight for self-assessment and readiness programs for Information Security Risk evaluation tools, systems and processes
  • Deliver best practice risk evaluation toolsets for use within all aspects of the Information Security program
  • Prepares and delivers monthly and quarterly reporting to senior leadership and executive management
  • Leverage the GRC Application environment to support all aspects of this team and function
  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action
  • Proven track record of successfully managing information security risk programs within the payment industry and/or regulatory environment
  • Ability to keep pace with demands of business by anticipating problems, proffering appropriate solutions and providing the leadership to effectively implement change
  • Self-driven with strong leadership skills, with demonstrated excellence in leading diverse teams in a global environment
  • The ability to set the appropriate tone at the top, motivate staff, foster a positive culture of mutual respect and the highest ethical standards
  • Flexible and creative thinker with strong execution skills, and the ability to provide thought leadership and wield influence beyond areas of direct responsibility
38

Risk Operations Analyst / Team Leader Resume Examples & Samples

  • Take responsibility for ensuring that CAs are prepared and approved per policy and accurately recorded in credit systems on a timely basis
  • Work with CRMS management and Credit Policy SME team to ensure consistent interpretation of existing and new credit policies
  • Effectively manage and control the consistent application of policies, processes and procedures
  • Ensure any policy changes are smoothly implemented, providing support for RMs and interfacing with Portfolio Managers as needed
39

Risk Operations Analyst Resume Examples & Samples

  • Creating ad hoc reports based on detailed requirements of the final users,
  • Process incoming credit requests and review for completeness and accuracy,
  • Track approval progress during credit approval process,
  • Ensure approvals are received in compliance with credit policy and internal procedures,
  • Convert credit instructions/approvals into accurately recorded credit facilities,
  • Maintain customers and facilities data in credit system,
  • Understand data flows for all data elements,
40

Risk Operations Analyst Resume Examples & Samples

  • Creating and distributing in an efficient way recurring risk portfolio reports and other reports built on data from risk systems to CRMS and non-CRMS users globally,
  • Creating ad hoc reports based on detailed requirements of the final users, developing solutions for automation within reporting team and other teams across the department, database maintenance (creation, modification and improvement, ongoing support to users)
  • Participation in global projects regarding reporting,
  • Testing of new reporting systems or enhancements to existing ones, close cooperation with Risk System Support and IT directed to satisfy reporting needs of the report requestors
41

Risk Operations Manager Resume Examples & Samples

  • Act as Primary KYC BSU Onboarding Contact point for EMEA
  • Lead a team supporting 20+ countries in accordance with globally consistent KYC BSU standards
  • Point of escalation for Case Managers and Senior Case Managers to Relationship Management team and Compliance within cluster / region
  • Assist BSU Regional Lead in maintaining a workforce with capability to execute flawlessly
  • Act as project lead for Dublin office for Global KYC BSU projects / quality initiatives as required, including BSU 2.0
  • Ensure transparent and open people management culture within team(s)
  • Assist with capacity planning / forecasting for team as required
  • Assist with the preparation for audits– both internal and external regulatory reviews
  • Assist with department projects / initiatives as requested
  • Management experience of equivalent size or more
  • Extensive years’ experience in banking or finance
  • Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous
  • Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
  • Superior planning and organising skills
  • Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )
42

Risk Operations Analyst Resume Examples & Samples

  • Assist in the training and development of employees
  • Balances quality, excellence, and timeliness
  • Reduces expenses
  • Ensure operational agreements with other departments are in place when necessary, service levels are monitored and processes are being followed in accordance with the overall business objectives of the organization
  • Respond immediately to adverse system performance
  • Develop, maintain, and revise, as required all metric and financial reports to identify opportunities for improvement and streamline overall effectiveness of each constituent
  • Communicates internally and with Risk Management when a fraud or suspected internal fraud is discovered
  • Assists with the design, testing, implementation of new fraud prevention tools
  • Provides support to the "Team" through demonstrated leadership and a cooperative spirit
  • Knowledge of deposit systems and customer information systems
  • Excellent oral and written communication skills are crucial. Accuracy and attention to detail is extremely important
  • Must be well organized and able to prioritize workflow
  • Skills must include the ability to handle multiple tasks concurrently
  • Creates and supports a teamwork/team spirit environment and presents a professional attitude/image within their department and with all company interactions. Demonstrates leadership and customer relations skills
  • Must have an intermediate proficiency in answering customer inquiries and providing information
43

Risk Operations Analyst Resume Examples & Samples

  • Maintain parameters required for cross-border reporting in Flexcube and Profix (FLBG, commitment indicators)
  • Qtr CER reconcilement with Finance upon their request
  • Collateral shortfalls are reported to the management. Initiate process of collateral booking/release based on collateral documents provided
  • Bachelor degree or Master's degree in Banking, Finance
  • Knowledge in NBU reporting and regulatory requirements
  • Knowledge of accounting of credit Operations (Loans/Trade/MM/SF/Cards)
  • Experience in banking (Operations, CMRS, Credit Risk) is desirable
  • IT skills: Excel, Access (advanced)
  • Time-management skills
  • Highly-organized and punctual person
  • Team worker
  • Good communicating skills
  • Open-minded person
44

Risk Operations Analyst Resume Examples & Samples

  • Track approval progress during credit approval process
  • Maintain customers and facilities data in credit system
  • Understand data flows for all data elements
  • University degree (Economics or Finance)
  • Working experience in operations/back office, ideally CRMS (1+ years)
  • Computer literacy (Word, Excel)
  • Understanding of credit processes and operational processes (general knowledge)
  • Organization, time management, prioritization, attention to details, quality orientation
  • Ability to work under pressure, communication skills, interpersonal skills, teamwork
45

Director, ORM Risk-operations Resume Examples & Samples

  • Represent Risk Management on certain business related activities, cross-functional meetings, committees, etc
  • Oversee the development of quantitative/analytical models and applications
  • Utilize team personnel resources through strategic planning and scheduling of engagements
  • Develop analysis of data through the use of models and determine impact operational and risk based capital
  • Support associates and lead in the execution of risk activities. Serve as a subject matter expert on risk principles throughout Transamerica and Aegon
  • Maintain strong relationships with senior level personnel across all of Transamerica and Group NV. Conduct regular business and risk discussions. Participate in risk committee discussions
  • Other duties and responsibilities as assigned based on specific discipline within Risk Management
  • Bachelor's degree (accounting, finance, IT, risk management, actuarial, mathematics, computer science, etc.) appropriate for the risk area/department above or equivalent experience
  • Seven years of related risk management experience for FRM and 10 years for ORM
  • FSA designation
46

Avp-field Risk Operations Resume Examples & Samples

  • Reporting on key risk metrics and developing presentations to Sr. Management
  • Collecting and analyzing data and information
  • Developing and implementing solutions for various action plans resulting from internal audits, target assessments and branch examination findings
  • Creating and executing on project plans for strategic initiatives involving supervision and audit
  • Reviewing and signing off on business requirements for technology solutions
  • Engaging and/or leading various ad-hoc projects and working groups that involve defining supervisory requirements
  • 4+ years of financial services experience, previous Morgan Stanley Wealth Management experience a plus
  • General familiarity with and/or strong aptitude for WM Risk, Compliance, Legal and AML principles
  • General familiarity with or strong aptitude for WM investment products and service and supervisory processes
  • Prior Field (Risk or Service), Audit, Compliance, Legal or Operations experience a plus
  • Advanced proficiency in MS Office, PowerPoint, Excel, VISIO, Access and v-lookups
  • Ability to work well with colleagues across a diverse range of working groups in a fast-paced environment
  • Excellent problem-solving and business judgment
  • Strong organizational, planning and time management skills
  • Ability and willingness to voice ideas, in addition to following instructions
  • Self-starter with strong project management capabilities and an attention to detail
47

Risk Operations Analyst Resume Examples & Samples

  • Undergraduate/ Postgraduate degree, plus 2+ years of experience, preferably in Risk, Technology or Banking role
  • Knowledge of Risk Systems, Reporting, Operations or Risk Management is highly desirable
  • Excellent communication, interpersonal and client relationship skills; capable of building and maintaining relationships with partners at different levels of the organization and with other Citi locations and units
  • Organized, disciplined and highly responsible with good attention to detail
  • Ability to work independently as well as part of a team and to interact effectively with different levels of management
  • Proficiency in standard Microsoft Office products, including MS Excel, MS Access, MS PowerPoint, MS SharePoint, MS Outlook
48

Rohq-cto-risk Operations Analyst Resume Examples & Samples

  • Log user referrals by entering them into Service Now
  • Provide adhoc/informal user training by identifying users requiring assistance with risk systems
  • Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems. Where possible propose creative solutions or workarounds
  • Ensure all referrals are followed through to completion on a timely basis, with follow-ups occurring in accordance with published performance standards/service level agreements
  • Prevent recurrence of database and user problems by analyzing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference
  • Service customers by maintaining quality service and operations. Analyzing, defining, developing and providing results and anticipate trends in a timely manner
  • Contribute to team effort by accomplishing related results as needed
  • Escalate relative information by forwarding to 2nd level support if necessary
  • Prepare special reports as needed that are not readily available to the users by using the query tools available. Work with other team members if required to provide efficient and timely results. Develop, analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action
  • Work closely with the other regional Helpdesk teams to ensure knowledge sharing and transfer of best practices
  • Work closely with other parties such as technology when required to resolve issues
  • Prioritize, schedule and complete any other ad hoc tasks as assigned by Helpdesk manager
  • Fluent in English and Mandarin (optional)
  • Ability to work with multiple teams and stakeholders
  • Ability to manage a work slate of numerous projects
  • Good client focus
49

Rohq-cto-risk Operations Analyst Resume Examples & Samples

  • Translate user’s queries from Mandarin to English, if needed
  • Provide ad hoc/informal user training by identifying users requiring assistance with risk systems
  • Resolve user problems by acting as first level support for the helpdesk
  • Provide information by answering questions and requests as they come across the helpdesk via email or phone
  • Determine, and advise the cause of the problems that affect day-to-day functionality of the systems
  • Where possible propose creative solutions or workarounds
  • Prevent recurrence of database and user problems by analyzing problem management records (FAQs/knowledge base)
  • Update the knowledge base when issues are identified which need to be documented for future reference
  • Prepare special reports as needed that are not readily available to the users by using the query tools available
  • Work with other team members if required to provide efficient and timely results
  • Develop, analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action
  • Prioritise, schedule and complete any other adhoc tasks as assigned by Helpdesk manager
50

Risk Operations Analyst Resume Examples & Samples

  • Conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations
  • Own the end to end KYC process from creation/renewal to approval of the e-CADD and supporting local country appendices
  • Liaising with KYC partners to resolve KYC issues
  • Support live business and perform day-to-day BSU function
  • Initiate Customer Due diligence form (CADD) for the Global banking clients, complete all the relevant information on the CADDS either by researching through the internet sites
  • Company research reports or by interacting with the RM’s for the same
  • Upon receipt of CADD documents, log the records and perform due diligence checks
  • Monitor CADDs activities covering new, change and renewal of client relationship
  • Provide Quality Assurance check on CADDs and required internet/database checking
  • Deal with enquiries from Business and/or Compliance on QA check requirements
  • Prepare management report/status report on AIU activities to Business groups
  • Maintain first class record management for the AIU
  • Retrieve records for surveillance, internal and external audit enquiries, and quarterly Risk Control Self-Assessment
  • Assist Management/Regional AIU teams in completing special projects
51

Risk Operations Analyst Resume Examples & Samples

  • Preparation of monthly and quarterly FCR reporting to Citi’s Board of Directors, Business and Risk Management committees, and US Regulators; engage with Lead Reviewers and FCR management for clarification and/or explanation of ambiguous or missing inputs
  • Contribute to ad hoc projects and prepare reports requested by FCR Management
  • Create quarterly reports of Citi’s Senior Credit Officers by aggregating information from each business line
  • Bachelor's Degree in Finance, Accounting, Economics, Business Administration, Computer Science or related field
  • Energetic, responsive team player with the interest to take initiative and work in a fast-paced environment
52

Risk Operations Manager Resume Examples & Samples

  • The successful candidate will have responsibility for the day to day operations of the department. The successful candidate will need to ensure that all activities and service level agreements are executed to the highest professional standard and in line with Citi policies, procedures, and risk and compliance guidelines
  • The successful candidate(s) will be responsible for the following
  • Manage Financials and Headcount relative to the scale teams for our monthly, quarterly and annual budget
  • Management of weekly metrics for the various production teams, ensuring clear visibility of goals, daily, weekly and monthly monitoring and taking steps as necessary to increase productivity to agreed goals
  • Partner with utility colleagues across KDG and market segments to ensure all available resources are leveraged to improve quality and productivity
  • Drive the process to ensure all new hires are embedded in production teams ensuring a consistency across each team, partnering with training partners as necessary
  • Lead the interaction of activities between the Business Operations and the Business Readiness teams ensuring the BSU provides adequate resource for testing and preparation for various roll outs
  • Play a key and active role in the leadership team, reporting directly to the Americas Head of BSU
  • Own the capacity planning and modelling for the group adjusting based on key drivers
  • Management of all Hub weekly MIS metrics around, production costs and controls
  • Manage BSU projects / quality initiatives for the BSU across the Americas Scale teams as they relate to operational activities
  • Manage and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency
  • Play a key role in the operational rollout of the BSU 2.0 program supporting the LATAM team lead
  • Performance management of staff and for the overall department
  • Periodically interact with global and regional seniors including but not limited to Global BSU and ISG Management, Relationship Management, Compliance / AMLCOs and Product groups
  • Identify better and more efficient ways to manage operations and workflow
  • Partner with BAT and tech to identify, and escalate repeat issues requiring prioritization and escalation, while ensuring the BSU acts on results
  • Become fully conversant in all key Compliance and Risk activities as it relates to the BSU
  • University degree preferably in Business / Finance, Math, Economics, Engineering, Optimization, or Law
  • Professional qualification- Linguistic skills an advantage
  • Strong previous people management experience of managing multiple teams
  • Demonstrate ability to Lead and Motivate individuals within a pressurized environment
  • Experience in banking or finance
  • Demonstrated experience of optimization in processes partnering with re-engineering and LEAN functions
  • Knowledge of AML policies and regulatory requirements and advantage
  • Ability to manage up as well as down
53

Risk Operations Analyst Resume Examples & Samples

  • Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
  • Maintain BSU tool current and be able to demonstrate work carried out
  • Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
  • Assist in departmental projects as required
  • Other languages an advantage
54

Rohq-cto-risk Operations Analyst Resume Examples & Samples

  • Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone
  • Service customers by maintaining quality service and operations
  • Analyzing, defining, developing and providing results and anticipate trends in a timely manner
55

Risk Operations Manager Resume Examples & Samples

  • Proactive identification and analysis of potential risk and control gaps plus definition and implementation of solutions for the department. This will include having a direct input into reengineering processes to increase the level of control within Department
  • Acting as a point of contact for the department in relation to Citi Policies and Standards including but not limited to Operational Risk, MCA, KRI's, Caps
  • Engaging and working with the Program coordinators of Fraud, IS, CoB, Records management and other general controls for the department
  • Co-ordinating, monitoring, reviewing & reporting of the Operational Risk for department including but not limited to MCA, Caps, Statement of Accountability etc
  • Management of Inter Company Services Agreements and Performance Level Standards for each country
  • Assist with all aspects of examiners review preparation and readiness including specific process reviews as required. This includes the provision of business monitoring, deliverables to audit and responding to ad hoc queries, specific issues, draft reports from Internal Audit (IA), Compliance Testing (CT) and as directed by Business Control from OCC and/or Financial/Local Regulators and IA-CT
  • Delivering Risk and Control Training and presentations to new & existing employees
  • Co-ordinate BSU quality programme
  • Ensure Global Operating Procedures remain current
  • Partner with in-country compliance to ensure that local regulatory KYC Record requirements remain current
  • Responsible for tracking and reporting departmental risk via monthly heat map/KRI methodology
  • Maintain department controls calendar - keeping Department manager current of all upcoming deliverables
  • Performing ad hoc control activities
  • Undertake other assigned projects as requested
  • Prepare and deliver local site In Business Control periodic reports
  • Assist the BSU Head in all activities requiring special support including but not limited to: capacity analysis, population control, production and productivity control, special analysis and reports, GBRC and local Governance Committee representation as and when needed, etc
  • 5 years’ experience in banking, finance or law
  • 3 Experience in control/risk or Compliance (AML/KYC) function
  • Knowledge and experience of KYC / AML risk mitigation strategies (an advantage)
  • Audit experience (an advantage). Skills
  • University degree in Business/Finance, Law or similar
  • Compliance certification/qualification
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Candidates who do not meet the certification requirement and other required qualifications must demonstrate willingness to complete required assessments successfully within a specified time period
56

Risk Operations Analyst Resume Examples & Samples

  • Act as Primary KYC BSU Contact point for Costa Rica remediation and parent uplift team
  • Manage Team of 13 staff supporting Americas countries in accordance with globally consistent KYC BSU standards
  • Act as project lead for Costa Rica office for Global KYC BSU projects / quality initiatives as required
  • Oversight for the Pending Business ensuring adequate plans in place to address in line with standards
  • Oversight for the timely and accurate MIS reporting of processing / escalation metrics
  • Assist with coordination of periodic quality testing as required (RCSA, CER, PEER reviews)
  • Demonstrate ability to Lead and Motivate individuals within a pressurised environment
  • 5+ years’ experience in banking or finance
  • Considerable experience of dealing with senior management in a multi-function environment Skills
  • Excellent workflow management skills / experience
  • Superior planning & organising skills
57

Senior Director Risk Operations Resume Examples & Samples

  • You have the ability to seamlessly merge brokerage business knowledge with strong knowledge of risk management and assessment practices and frameworks
  • You have the ability to identify inherent risks to the business (operational, financial, market, credit, regulatory, technology) as well as determine residual risks through a range of methods, including control effectiveness assessments and testing
  • You are a self-starter who can define and drive initiatives independently and achieve results within prescribed scope and timelines
  • Your experience leading large scale, complex risk management processes, assessments or audits
  • Your demonstrated ability to drive results from inception to completion, including follow through to ensure ultimate risk remediation
  • Your ability to develop and deliver high quality executive level communications, both written and verbal
  • Your managerial experience to enable you to effectively lead direct reports in defining and executing against priorities day to day
58

Risk Operations Analyst Resume Examples & Samples

  • Monitoring intraday exposures related to cash payments and securities transactions
  • Liaising with appropriate parties in order to secure credit approvals and ensuring these are received before market cut-offs
  • Processing cash and securities transactions exceeding credit limit
  • Monitoring restricted cash transactions and liaising with appropriate parties in order to release them for further processing
  • Monitoring of German cash accounts in compliance with local regulations and notifying appropriate parties of any unfunded accounts
  • Ensuring compliance with credit risk policy and internal procedures
  • Cooperating closely with appropriate parties to solve technical issues when required
  • Taking active part in projects aiming to streamline team’s processes
  • Problem solving skills and ability to provide appropriate solutions when required
59

Risk Operations Manager Resume Examples & Samples

  • Gathers; processes; and analyzes operational data
  • Writes and updates project documentation including system procedures; presentations; and training materials
  • Provides guidance and work leadership to less-experienced staff; and may have supervisory responsibilities
60

Risk Operations Analyst Resume Examples & Samples

  • Prepare client-specific KYC-related analyses and complete Customer Acquisition Due Diligence
  • Work with the Business Support Unit to assess documentation requirements for client legal entities and jurisdictions
  • Interact with clients to obtain KYC and other compliance information and documentation
  • Co-ordinate and manage AML Calls between clients and Citi Compliance
  • Produce AML Risk Summaries
  • Review and evaluate recent negative news related to clients
  • Liaise with internal Compliance personnel on the application of KYC policy
  • Liaise with Sales Account Managers to ascertain information on the purpose of client accounts, transaction volumes etc
  • Interact with clients, parent account bankers, subsidiary bankers and product partners on AML and KYC-related issues
  • Work closely with AML Analyst Hub and Client Services units on Additional Information Requests (AIRs)
  • Extensive experience and knowledge of AML and KYC for Corporate Clients
  • Minimum professional work experience, preferably in Financial Services
  • Client Service experience and/or Front Office experience preferred
  • Experience working in a global, dynamic environment
  • Knowledge of Citi and Citi KYC systems an advantage but not essential
  • Attention to detail with strong follow-up and good judgment
  • “Owner/Completer” approach
  • Self-starter, able to work independently when needed, and to prioritise tasks
  • Team Player, able to work in partnership with other individuals on day-to-day and long term projects
61

Risk Operations Analysts Resume Examples & Samples

  • Organizational and time management (prioritization of tasks, multi-tasking, etc.)
  • Quality orientation
  • Flexibility and adaptability to change
62

Risk Operations Analyst Resume Examples & Samples

  • Must practice and promote JPMC's operating principles - Integrity, Team Work, Respect & Leadership
  • Demonstrated ability to work in a fast paced, high pressure, target driven environment; ability to multi-task
  • Excellent computer navigation skills, ability to maneuver through multiple systems
  • Flexibility to work shifting schedules, on holidays and for extended hours
  • Excellent command of the English language
  • Previous experience in a high volume customer focused environment is preferred
  • Enthusiastic, positive approach to customer interactions
  • Sound judgment and quick decision making skills
63

Risk Operations Analyst Resume Examples & Samples

  • Organizational, time management (prioritization of tasks)
  • Interpersonal skills/teamwork
  • Assertiveness
  • English language; other languages a plus
  • Broad understanding of risk management guidelines
  • Broad understanding of credit systems and any other ancillary credit-related systems
  • Working knowledge of key credit and operations systems data flows
  • Understanding of regulatory requirements relating to credit risk matters
  • Broad banking products
64

Collections & Recovery Risk Operations Team Manager Resume Examples & Samples

  • Ability to multi-task and manage multiple projects simultaneously
  • Good knowledge of CVLC processes and procedures 
  • Goal driven and results oriented
  • Ability to embrace change
  • Must be an Exceeds in either the What or How on most recent rating    
  • Previous collections experience
  • Previous customer service experience
65

Risk Operations Analyst Resume Examples & Samples

  • Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and provide experience, risk and product insights
  • Drive key performance metrics such as fraud losses, payment success rates and support efficiency
  • Influence cross-functional partners such as Product, Engineering and Sales to make product and process improvements
  • A Bachelor's degree in Business, Science, Engineering, Economics or equivalent practical experience
  • 2+ years experience performing quantitative analysis
  • Experience manipulating data sets in SQL or equivalent and drawing insights from data
66

Risk Operations Analyst Resume Examples & Samples

  • Highly motivated self-starter with strong decision-making, leadership, analytical, time management, problem solving, investigation, prioritization, and organizational skills
  • Excellent PC skills, demonstrated interpersonal, business writing, and verbal/presentation skills
  • Function both as a team member and a leader of a team
  • Good working knowledge of Credit Policy, CRMS Processes, Data Flow and the upstream/downstream effects of credit data
  • Proven experience in credit systems and understanding of regulatory requirements
  • Must be comfortable in a fast paced, multi-tasked environment, be customer service oriented, and have an ability to identify and lead the implementation of process improvements
  • Posess strong Audit and Compliance background with focus on Controls
  • Must demonstrate good Corporate Citizenship and high ethical standards
67

Risk Operations Division Leader Resume Examples & Samples

  • Manage all personnel functions including: hiring, performance evaluations, terminations, coaching and development for the Risk Call Agent Team and Risk staffing on location
  • Manage transaction monitoring staff to ensure investigations are documented, reported, and researched to avoid future liabilities and initiate and/or recommend preventative measures to management
  • Monitor Commerce Solutions Risk Staff’s activities, including attendance and timeliness, phone usage, call quality, and ongoing training and development
  • Supervise Risk call center operations by monitoring call volumes, staffing levels and Specialist phone activities to maintain optimal department performance
  • Supervise Risk staff on location by monitoring case closure measures in accordance with department SLAs, and performance goals and objectives
  • Create and maintain Risk Call Agent SOPs, job aids, training, and employee goals and objectives
  • Assist Risk Call Agents and Risk Staff on location with escalations, and assist internal customers with questions and/or general support needs. Handle special projects and tasks as assigned by Management
  • Provide approval authority for monetary releases when dollar amounts exceed the Risk Call Agent level
  • Ability to resolve client issues through stressful situations and difficult conversations while maintaining a level of professionalism and exhibiting soft skills
  • 3+ Years previous management and leadership experience in risk management, fraud, or related position within financial services industry
  • Bachelor degree in business, finance, accounting, or related field
  • Understands products, customers and expected type of activity in order to effectively identify risk and suspicious activity
  • CFE or equivalent professional certification preferred, but not required
  • Interpersonal skills to interact with escalated customer issues
  • Intermediate to advanced knowledge of MS Office Suite, internal tools, and proprietary systems
68

Head of Risk Operations Resume Examples & Samples

  • Responsible for the end-to-end Fraud activities for the North American region. Team consists of Fraud Prevention, Fraud Detection Analytics, Fraud Detection Operations and Fraud Process Integration for the NA Consumer businesses
  • 10 – 15 years of experience leading risk / operations functions
  • Advanced level experience in a related role with extensive experience in business, functional and people management (preferably in an organization of significant scope/scale)
  • Proven analysis skills and a strong understanding of the industry and various management concepts (including fraud, collections, recovery, credit bureau, anti-money laundering, data governance, etc.)
  • Financial services background
  • Detailed understanding of functional area's financial results and impact to customers
  • Ability to operate in a highly matrixed and ambiguous environment
69

Senior Analyst Fin Risk Operations Resume Examples & Samples

  • Support the daily /month-end reconciliation/ adjustment process between the data received into GFO and the Corporate General LedgerThe Analyst will need to coordinate with our technology partners in understanding the issue as well as discuss enhancements with downstream consumers and other Operations Teams
  • Experience around liquidity risk reporting a plus
  • Ability to work independently in a collaborative environment whereby you are flexible and able to leverage resources of other groups
  • Experience dealing with high-performing teams
  • Ability to juggle competing priorities effectively
  • Strong working knowledge of Traditional Credit Product, Cash Securities and Derivatives products
  • Strong background in operational process development
  • Extremely organized and control oriented to handle diverse workload· Strong technical skills around MS Excel and MS Access· Experience around reconciliation· Strong Analytical skills
70

Risk Operations Analyst Resume Examples & Samples

  • Provide guidance, instruction, direction and leadership to a group of other individuals (the team) for the purpose of achieving a key result or group of aligned results
  • Communicate clear instructions to team members & listen to their feedback, via a proper organization, delegation, management and performance monitoring
  • Interact proactively with client outreach teams and compliance to ensure system’s update with current and valid information
  • Motivate and inspire team members by example, maintaining integrity and sharing a clear vision of the objectives
  • Encourage creativity, risk-taking, and constant improvement; recognizing and celebrating team and team member accomplishments and exceptional performance
  • Crisis Management, On-The-Job Decision Making & Conflict Resolution
  • Distribute proper work load to analysts & develop a strategy the team will use to reach its goal
  • Integration of internal functions with outside suppliers: schedule periodic meetings with internal clients, complementary groups and management teams to discuss changes to local requirements, policies & guidelines updates, work in progress and results
  • Ensure requirements are complete in Citi-KYC and team’s reference documentation is in place
  • Provide periodic quality & production reports to direct manager
  • Take responsibility for managed team results over quality, production and SLA
  • Schedule monthly staff meetings and individual meaningful conversations
  • Verify accomplishment of agreed monthly targets for Citi-KYC review and completion within Service Level Agreement timeframes
  • Highlight any failing, discrepancy, challenge or concern to Management or Compliance and provide solutions against it
  • Provide periodic feedback to direct reports about strengths & improvement areas
  • Monitor and take action towards results on VOC – Voice of Employee, VOE – Voice of Employee & service levels
  • 3 - 5 years of experience in quality, production, customer service roles, banking related services, or any similar (management desirable)
  • Metrics & Reporting proficiency
71

Credit Risk Operations Associate Resume Examples & Samples

  • Credit Line set up in accordance with Credit Policy in the corporate and Private Banking infrastructure
  • Interpreting Credit Policy to make improvements and ensure system logic is robust and follows that policy
  • Act as a problem solver to resolve issues that arise in relation to facility set-up/booking
  • Credit Portfolio Management Support (Annual reviews, Exception monitoring, Data maintenance)
  • Credit Transactions Approval
  • Credit Risk reporting and Regulatory reporting as required
  • Participate in company Credit Risk Projects/initiatives as required acting as subject matter expert
  • Providing input to the formulation of strategy for projects with specific input related to the considerations required for Credit Risk Support, Covenant and Collateral set ups
72

Risk Operations Specialist Resume Examples & Samples

  • Process incoming credit requests and review for completeness and accuracy
  • Ensure approvals are received in compliance with credit policy and internal procedures
  • Convert credit instructions/approvals into accurately recorded credit facilities
  • Investigate and resolve identified causes of data errors
  • NO WORKING EXPERIENCE REQUIRED
  • Good analytical skills (working with data elements, excel, and systems)
  • English Language Advanced (working in English)
73

Citibank Berhad Kl-credit Risk Operations Resume Examples & Samples

  • Degree, in Finance, Accountancy or Banking
  • Computer literacy with strong numerical skills and attention to details
  • Pleasant personality and team player
74

Consumer Risk & Operations Modeler Resume Examples & Samples

  • Must have a Master’s Degree in Statistics
  • Must be a SAS Certified Advanced Programmer for SAS 9
  • Must have 6 months experience in positions performing data and statistical methods for experimental data analysis
  • Work or educational background must include experience with
75

Senior Risk Operations Analyst Resume Examples & Samples

  • Successful candidates will have prior experience in analytics within financial services
  • Excellent verbal and written communication skills and the ability to interact and engage with a diverse audience (executives, managers, and subject matter experts)
  • Technical understanding of database data models, data mining and data segmentation techniques
  • Advanced skills in Microsoft Excel and Powerpoint. Ability to build dashboards with tools such as Tableau, helpful if also have knowledge of SAP Business Objects, SAS, or SQL
  • Strong analytical and statistical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information, including time series analysis, with attention to detail and accuracy
  • Ability to work independently, pursuing new business development and opportunities, reviewing and collaborating with senior leadership
  • Outstanding problem-solving skills with the ability to quickly identify issues and find workable solutions
  • Able to manage multiple projects/processes under tight concurrent deadline
  • Six Sigma Training and/or strong process focus a plus
  • Bachelor’s degree required, Master’s Degree preferred ( BS in Mathematics, Finance, Economics, Information Management or Statistics )
76

Risk Operations Analyst Resume Examples & Samples

  • Lead meetings with Account owners/ Senior managers and subject matter experts to conduct detailed investigation on nature of account, Balance Sheet exceptions and variances with the General Ledger
  • Understand and document the account workflow from the product process / reconciliation to the General Ledger
  • Ensure any key risk identified in the reviews is addressed/ escalated
  • Interface with key ICG Operations stakeholders and technology partners to drive results
  • Define logic to strategically map and maintain the implemented General Ledger reconciliation process
  • Work on the automation of the reconciliation and variance investigation process
  • Understanding of product processors and reconciliation systems and account flows to the General Ledger
  • Understanding of accounting principles
  • Strong Microsoft Excel, Word, PowerPoint are essential
  • Ability to drive meetings and derive outcome with senior stakeholders across the global operations organization
  • Aptitude to handle multiple tasks and changing priorities
  • Ability to work independently and take ownership of various parts of the project
77

Risk Operations Analyst Resume Examples & Samples

  • Validate the information within the KYC Record and CIP document to ensure complete and accurate (Company/Entity Formation, Ownership, Management, Market Reputation etc.)
  • Complete KYC Record incorporating local regulatory requirements / Global BSU Standards
  • Highlight any discrepancies to Senior Case Managers
  • 1 ¡V 3 years¡¦ experience in banking, finance or law
78

Credit Risk Operations Resume Examples & Samples

  • The focus of the role is to collate and analyze key credit risk management data and participate in analysis, design and implementation of various initiatives in the credit space. Specific duties include
  • Data analysis - performing analysis on credit data, interpreting results and making recommendations
  • Execute operational controls across the team and lending values maintenance. Constantly look for ways to improve efficiency and controls and ensure consistency of procedures around the globe
  • Excellent interpersonal skills with an ability to communicate efficiently in a virtual team environment
  • Ability to work independently, self motivated, quick learner with ability to prioritize work and meet tight deadlines
  • Reengineering mind-set: Proven ability to think out of the box, identify process improvement opportunities and implement them
  • Excellent Excel skills are a must (knowledge of VBA is preferable)
79

Regional Risk Operations Analyst Resume Examples & Samples

  • Support the Head of Risk to manage the credit risk and optimize the reward of the strategic supply program. This program consists of auto finance services for drivers, other beneficial incentives for drivers such as insurance and fuels, new technologies to increase driver productivity, partnership building and financing strategies
  • Responsible for the efficiency and robustness of the risk operation processes, including credit origination, portfolio management, collections and recovery, etc
  • Work closely with country teams for design, implementation and streamlining the risk processes. Make timely improvements to achieve high performance standards
  • Track and analyze related KPIs of the program and work closely with cross functional teams for counter measurements
  • Be extremely organized, and bring a high level of attention to details and efficiency while working under tight deadlines and on multiple initiatives simultaneously
  • Problem solving, negotiation, interpersonal and communications skillsRe
  • Task orientation and attention to details
  • Ability to initiate and maintain relationships with relevant stakeholders
  • Passion about the social mission and making a positive impact in emerging markets
  • Regional language proficiencies are preferable
80

Rohq-cto-risk Operations Analyst Resume Examples & Samples

  • Provide day-to-day supervision and assistance to RSS junior analysts, assisting with prioritisation as required
  • Ensure a high level of support is provided to Risk Systems' users community
  • Provide subject matter expertise to the global team and end users in all aspects of the risk systems under RSS responsibility ensuring that user’s requests and deliverables are completed within the timeframes required. Act as the primary interface/liaison between the end users of the risk systems and the system technologists
  • Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes stipulated in the service level agreement
  • Escalation of unresolved queries related to data integrity issues and data requests
  • Management of updates to the global Risk Systems Support Website, one of the primary interfaces with the end users of the risk systems
  • Maintenance and periodic review of process documentation
  • Provide subject matter expertise for the support for the risk systems
  • Attend scheduled user group meetings
  • Coordinate transition of support for new systems to be supported by RSS
  • Work with our business partners to ensure that such transitions are seamless
81

Rohq-cto-risk Operations Analyst Resume Examples & Samples

  • Resolve user problems by acting level 2 Subject Matter Expert Analyst
  • Escalate relative information by forwarding to RSS 3rd level support if necessary
  • Develop analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action
82

Risk Operations Manager Resume Examples & Samples

  • Support department members with additional trainings, side by side coaching and improvement plans on Quality Control perspective
  • Provide advice and counsel to members of the NAM CCB Business Support Unit
  • Schedule periodic conference calls with compliance and BSU Global team to discuss changes to local & global requirements and system updates
  • Assuring countries local regulatory requirements are complete in CitiKYC and department reference documents
  • Provide periodic Post Execution Quality Control reports to department manager and Senior Stake holders
  • Take responsibility for CitiKYC and associated documentation completion from initiation to approval
  • Ensure internal control processes are effective
  • Conduct periodic Post Execution quality Control reviews following the Global guidelines
  • Follow up the remediation process after the reviews or any internal/external audit
  • Coordinate activities related to Continuity of Business Record Management
  • Support and coordinate supervisory Control & Emerging Risk and Audit Risk & Review
  • Highlight any discrepancies to BSU senior analysts and compliance department
  • Coordinate and assist in departmental & Global quality reviews as appropriate (MCA, Peer reviews, etc.)
  • Provide periodic feedback to the BSU Maker Analyst & Checker regarding improvement areas
  • Follow up foreign requests with other BSU Hubs
  • Highlight any process discrepancies to compliance or global BSU department
  • Be part of World Wide initiatives. Standardization processes and development of trainings
  • Ensure procedures are complete and kept up to date
  • Coordinate Change Control Board process
  • In charge of the onboarding process for new hires and constant development plans from training perspective
  • More than 5 years total customer experience in customer service roles, banking related services, etc
  • Ability to develop good professional relationships
  • Good organizational skills - ability to multitask and prioritize
83

Risk Operations Analyst Resume Examples & Samples

  • Ability of computer and MS Office use
  • High motivation
  • Quick learning
84

Associate Fin Risk Operations Resume Examples & Samples

  • Responsibilities will cover monitoring and analyzing the data quality of the LRI data stor. Analyst will be responsible for reviewing the timeliness, completeness and accuracy of the feeds with other operational and technology partners and participates in investigating any issues
  • Support the daily /month-end reconciliation/ adjustment process between the data received into GFO and the Corporate General Ledger. The Analyst will need to coordinate with our technology partners in understanding the issue as well as discuss enhancements with downstream consumers and other Operations Teams
  • Escalate issues to line manager in GFO or in other lines of business when progress is not being made or barriers are put forth
  • This position also requires very good written and spoken communication in order to approach various Risk reporting teams, Operations, technology and Operate teams and to maintain a level of client partnership
  • Strong analytical, interpretive and problem solving skills, which will require the ability to synthesize / analyze / rationalize diverse information and develop strategy recommendations from observed outcomes
  • Solid understanding of accounting principals and the firm's general ledger systems
  • Excellent verbal and written communication skills· Extremely organized and control oriented to handle diverse workload· Strong technical skills around MS Excel and MS Access· Experience around reconciliation· Strong Analytical skills
  • Knowledge of primarily Fixed Income and Equity products but knowledge of derivatives, and commercial lending products would also be beneficial
  • Knowledge of the liquidity risk measures is a plus
85

Risk Operations Specialist Resume Examples & Samples

  • University degree (Finance or Economics)
  • Excellent communications skills (written / verbal) at all organisational levels
  • Ability to manage and prioritize effectively and resolve conflicting priorities
  • Computer literate and ability to grasp several in house systems quickly
  • Ability to make rational, well informed decisions
86

Risk Operations Analyst Resume Examples & Samples

  • Review and custody of credit documentation
  • Credit documentation controls and checks
  • Monitor and ensure timely submission of the required documentation (e.g. letter of offer for credit facilities)
  • Conduct due-diligence documentation reviews for CA annual reviews and interim reviews to facilitate release and availment of approved credit facilities
  • Ensure documentation deferrals are in place (if needed) and are valid at all times with no lapse in expiry
  • Classified documentation review for classified names – for newly classified or worse reclassification names to ensure completeness and adequacy
  • Maintain proper inventory record of all credit documentations
  • Control release/availment of approved credit facilities in the credit systems for client's usage
  • Ensure compliance of credit policies and procedures, and also the regulatory rules and restrictions in the day-to-day functionalities
  • Conduct Continuity of Business (COB) testings both onsite and offsite annually with proper documentation of the test results to affirm the feasibility of the Unit’s COB plan
  • Embrace a culture for continual re-engineering and process improvements with innovative ideas for better controls and more efficiency and productivity
87

Junior Risk Operations Analyst Resume Examples & Samples

  • Intraday margin call process
  • Respond client and member queries on the clearing house risk related matters
  • Running and developing risk reports - regular and ad-hoc
  • Time series validations
  • Assist determining margin parameters based on different risk methods
  • Performing regular and ad-hoc back-testing on various VaR results
  • Developing and refining margin update processing
  • Automating standard tasks and defining work flows
  • Documentation of risk procedures and risk management processes
88

Risk Operations Analyst Resume Examples & Samples

  • Ensure the completed records align with business procedures and corporate policy requirements
  • Interact proactively with relationship managers, as needed, to ensure the completeness of the client profile
  • Ensure local regulatory requirements are complete in CitiKYC
  • Highlight any discrepancies to CBSU Makers and Management Team
  • Familiarity with collection and assessment of beneficial ownership
89

Risk Operations Resume Examples & Samples

  • Promoting a clear understanding of the firm’s commitment to creating a more inclusive culture
  • To be a trusted source of advice, helping Deloitte’s staff and partners at all levels to resolve ethical issues arising in their day-to-day work
  • Managing the reporting of ethics investigations, including those to the confidential and anonymous speak-up/ whistleblowing line
  • Playing an active role in the delivery of the Ethics & Financial Crime Team’s learning and awareness programmes, including facilitating discussions amongst junior staff based on our suite of learning videos, and reaching out to partners and staff across our firm
  • Assisting more junior staff working in, or with, the team with queries, and providing clear direction as required
  • Liaison with our global counterparts, involving sharing of best practices as well as for reporting and governance purposes
  • Involvement in or managing other Risk and Compliance projects or activities
  • To have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm’s commitment to creating a more inclusive culture
  • Assisting in various risk operations activities and projects as they arise
  • Preparing and collating training materials
  • Input into the Risk Operations teams strategic direction
  • Involvement in other compliance projects work that may arise
  • Development of tools and templates to support the Irish firm
  • Experience in professional services
  • Knowledge and prior experience in ethics and / or compliance would be highly regarded, preferably from a large professional services firm
  • A keen interest in matters of an ethical or socially responsible nature
  • The highest professional standards - particularly regarding respecting the confidentiality of individuals and the Firm
  • Strong team working skills, including the ability to work under your own initiative wherever the opportunity presents
  • The ability to make calm, reasoned decisions; and, where appropriate, liaise with senior members of the Team or wider firm to reach a conclusion
  • Strong presentation skills. Including business writing. Confidence in presenting, including delivering training sessions
  • Sound interpersonal skills in order to liaise with staff and partners at all levels of the firm in a collegiate way in challenging circumstances
  • Strong communications skills including the ability to empathise with and provide reassurance to colleagues across the firm who may have difficult decisions to make
  • The ability to handle complex queries on a daily basis and to take ownership for such queries through to their resolution
  • Excellent verbal and written business communication skills
  • Strong sense of urgency/prioritization and know when to seek guidance
  • Able to apply critical thinking in evaluating different business scenarios/outcomes
  • Knowledge of corporate structures and financial products
90

Risk Operations Resume Examples & Samples

  • Understanding and implementing Deloitte global policies and guidance relating to personal Independence, and business relationships
  • Developing and maintaining relationships with the firm’s service lines risk teams, marketing teams, and other member firm independence teams
  • Managing and responding to queries from internal and client facing teams on business relationship and on personal independence matters ensuring queries are answered within the required timeframe, informing other staff of consultations they are responsible for, and ensuring that consultations are filed promptly and appropriately
  • Reviewing and approving business relationship requests working with the independence senior manager
  • Applying judgment to understand independence system search results and to distinguish relevant search matches. Accumulating the search results and applying policy to conclude on business relationship requests
  • Input into the Independence & Conflicts teams strategic direction
  • Involvement in other independence projects work that may arise
  • Knowledge and prior experience in independence and / or compliance would be highly regarded, preferably from a large professional services firm
  • Knowledgeable of the regulatory bodies (e.g. CAI/IAASA/PCAOB/SEC) and their role in the accounting profession
91

Risk Operations Analyst Resume Examples & Samples

  • Monitoring intraday exposures in credit check systems within set time frame
  • Ensure compliance with credit policy and internal procedures
  • Actively communicate with business partners
  • Balance service and control roles effectively
  • Participate actively in global initiatives to standardize or refine the global credit process
  • Higher education in economics or experience in banking
  • Ability to work with computer and MS Office software
  • Ability to prioritize tasks and work effectively under pressure in stressful conditions
  • Ability to work in team
  • Problems solving skills
92

Citibank Berhad Kl-risk Operations Analyst Resume Examples & Samples

  • Degree, preferably in Finance, Accountancy or Banking
  • Able to produce good quality work, have initiative and responsible attitude
  • Attention to detail, high accuracy, meticulous and ability to work under pressure
  • Quick learner who can grasp and understand requirements under the Credit Policies and BNM guidelines
93

Citibank Berhad Kl-risk Operations Analyst Resume Examples & Samples

  • Able to work independently under minimum supervision
  • Possess keen desire to produce quality work, initiative and a responsible attitude
  • Attention to detail, meticulous, organized and ability to work under pressure
  • Self motivated and is open to accept challenges and wider responsibilities
  • Proactive and keen on taking on a leadership role
  • Pleasant personality
94

Risk Operations Quality Analyst Resume Examples & Samples

  • Review the creation of the KYC profile in the CitiKYC system, inclusive of information sourced from internal and external databases
  • Maintain assigned QC production goals and assist the management team in gathering information for reporting purposes
  • Research and review information from internal and external sources
  • Validate the information within the CitiKYC and CIP documents to ensure complete and accurate updates
  • Minimum 3-5 years of AML Investigations or Operational Risk experience
  • Subject matter expertise in AML, EDD and KYC regulatory requirements
  • Review of complex business formation and governance documents
95

Risk Operations Analyst Resume Examples & Samples

  • Review the creation of the KYC record in the CitiKYC system sourcing information from internal and external sources by the agreed deadline
  • Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google, Lexis Nexis, Clear, etc.)
  • Validate the information within the CitiKYC and CIP documents to ensure complete and accurate updates (Company/Entity Formation, Ownership, Management, Market Reputation etc.)
  • Assuring countries local regulatory requirements are complete in CitiKYC
  • Verify correct name screening of entity, directors, and beneficial owners in Citi Screening and Factiva database
  • Meet establish daily targets for CitiKYC review and completion within Service Level Agreement timeframes
  • Highlight any discrepancies to BSU Team lead / supervisors and Quality and Support department
  • Assist in departmental quality reviews as appropriate (MCA, Peer reviews, etc.)
  • Provide periodic feedback to the BSU Maker Analyst regarding improvement areas
  • Follow up foreign requests with other Global CCB BSU Hubs
96

Risk Operations Analyst Resume Examples & Samples

  • Assists leadership with escalating potential compliance driven risks
  • Assists leadership with additional duties such as special projects, time driven deliverables, and customer escalations
  • Operational leadership and diplomacy skills
  • Knowledge of Citibank culture and procedures is a plus
  • Prior experience in a production operations environment
  • Prior experience in multinational production operations environment
  • Minimum 2+ years of experience in related roles , AML Investigations or Operational Risk experience
97

KYC Risk Operations Analyst With French Resume Examples & Samples

  • Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
  • Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
  • Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun and Bradstreet, Google etc.)
  • Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)
  • Take responsibility for KYC Record and associated documentation completion from initiation to approval
  • Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
  • Escalate any negative news and high risk cases to RM/PAM/AML Compliance department
  • Experience in banking, finance or law
  • Knowledge and experience of the technologies and processes used in Citi
  • Knowledge of local regulatory KYC/AML requirements
  • Languages : Fluent English
  • Proficient use of KYC applications ( an advantage)
  • University degree in Law, Business/Finance, Math, Economics
98

Senior Associate Risk Operations Resume Examples & Samples

  • Project scheduling – scheduling resources on global and internal tools for long & short term projects as per the business request
  • Monitors Timesheet of client serving professionals and ensures TPC and Wrongly Charged hours are kept at bay
  • Builds relationships and communicates continuously with RISK leadership to understand their professional needs and objectives
  • Participates in orientation providing details to new hires on the Operations process
  • Uses the scheduled hours report to identify who is provisioned but not scheduled in GDS
  • Resource Management tool – Get expertise in handling internal resource management in order to manage the project utilization
  • New Hire Process Induction – Assists the Seniors in performing new hire orientation for all new joining professionals
  • MOU – Will support on EYI billing as against to the approved hours in MoU
  • Generic Operations
  • Follow up with all the resources who are the contributors of TPC & usage of codes on a periodic basis
  • Follow up with the business leads like actual work location, resources working on different shift etc
  • Seating Management
  • Follow up to drive compliance on CV Database updates
  • Follow up to drive My competency and skill matrix updates
  • Will be involved in preparing various reports as per the management requirements
  • Will be assisting the RISK Operations Seniors in preparing various reports such as dashboards, weekly, monthly and quarterly reports
  • Will monitor projections and help RISK Ops Seniors ascertain various changes to be highlighted to the management as appropriate
  • Update and maintain headcount file for RISK on a weekly basis for helping determine the utilization constantly
  • Supporting client visits with necessary inputs
  • Will be involved in validation of out of pocket expenses incurred by client serving professionals on a bi-weekly basis for getting the invoices raised on time
  • Will be assisting on all invoicing related queries to the RISK Ops lead
  • Should be self driven
99

Analyst Fin Risk Operations Resume Examples & Samples

  • The position requires ability to analyze large volume of data and perform data analytics
  • Monitor metrics that accurately represent the timeliness, accuracy and completeness of the flow of data from the source platform to the LRI Data Acquisition and Control environment and facilitate the timely understanding, management and resolution of data quality issues and process exceptions
  • Escalate issues to line Analyst in GFO or in other lines of business when progress is not being made or barriers are put forth
  • This position requires a sharp focus on the continuous improvements / enhancements and innovations to fix the data quality issues / manual work around
  • Strong team player and desire to face dynamic and challenging environment
  • Ability to work under pressure in a deadline oriented environment
  • Excellent verbal and written communication skills·
100

Mortgage Risk Operations Analyst Resume Examples & Samples

  • 5-10 years experience with Mortgage Servicing experience
  • 5 years experience in a Quality Control/Quality Assurance role
  • Must demonstrate strong analytical, organizational and project management skills, coupled with the ability to communicate effectively, both written and oral, with external clients and all levels of the management
  • Proven ability to manage multiple concurrent projects/tasks and responsibilities
  • Familiar with MSP and Passport a plus
101

Risk Operations Analyst Resume Examples & Samples

  • Verify accomplishment of agreed monthly targets for CitiKYC review and completion within Service Level Agreement timeframes
  • Follow up completion of foreign requests with other CCB BSU Hubs
  • Preparation of MI reports and /or automation of the production of reports utilizing MS Access and MS Excel, SP knowledge and infopath
  • Responsible for the technical issue triage as a liaison between the production team and technology team by reviewing technical issues, validating work around, training issues or actual technical issues to raise INC ticket to technology and follow up until final resolution
102

Risk Operations Analyst Resume Examples & Samples

  • Highlight any discrepancies to US CCB KYC Checkers and compliance department
  • Provide periodic feedback to the US CCB KYC Maker regarding improvement areas
  • Follow up foreign requests with other CCB KYC Hubs
103

Risk Operations Analyst Resume Examples & Samples

  • Assist the US CCB KYC Head with daily duties and tasks
  • Assist important visitors in the site and help organize any activities involved
  • Travel agency coordination. Guide them through the process when required
  • Represents the US CCB KYC Head by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the Site Head
  • Arranges US CCB KYC Head travel and meetings by developing itineraries and agendas; booking other transportation; arranging lodging and meeting accommodations
  • Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
  • Maintains confidence and protects operations by keeping confidential information
  • Proactively ensures an efficient management of the US CCB KYC Head agenda by providing alternatives and solutions to meeting conflicts
  • Coordinate Voice of Employee efforts, with meetings, recaps and next steps
  • P2P orders for office supplies, Contractors, etc
  • Coordinate late meals to all the staff
  • Provide assistance on Expense reports to the US CCB KYC Head
  • Excellent PC Skills (excel, word, Access-intermediate level), outlook, instant messaging
  • Fluent English / Spanish
  • A willingness to work overtime is important
  • Expected to be a team player with the ability to work independently, demonstrate initiative, and exercise good judgment
  • Must have strong organizational and time management skills, attention to detail with the ability to multitask and perform under deadline pressures
  • Demonstrate a professional attitude and the ability to interface with all levels of the organization
  • Ability to handle sensitive information with the highest degree of integrity and confidentiality
  • Requires 5+ years of experience as an Administrative Assistant at an executive level or related experience
  • Business Administration
104

Risk Operations Specialist nd Shift Resume Examples & Samples

  • Credit Risk maintains Relationship, Obligor and Facility data in credit systems for an industry specific portfolio (i.e. Power, Banks, Chemicals etc)
  • Process incoming credit requests and review for completeness and accuracy; record data in various credit systems
  • Prepare accurate Credit Approvals (CAs) in a timely manner
  • Track Credit Approval (CA) progress during approval; ensure approvals are received in compliance with policy, and recorded in credit systems
  • Ensure timely changes in any critical data elements such as amount, tenor, classification, etc
  • Must be extremely organized, have great attention to detail and self-driven
  • Must have ability to work independently, as well as in a team environment
  • Excellent work ethic is mandatory
  • Intermediate PC skills, especially MS Excel; Access experience is a plus
  • Must be highly analytical
  • Excellent verbal communication and business writing skills
  • Existing knowledge of Credit Systems is a plus
105

VP Credit Risk Operations Resume Examples & Samples

  • We are looking for an individual with extensive operational experience, having led teams in a fast paced and service driven environment, with proven ability to make quick and well-reasoned decisions under pressure
  • The capacity to communicate effectively at senior levels is key, as there will be regular engagement with, and presentations to, Senior/Executive Management and Partner Banks on performance and strategic priorities
  • Collaboration with other areas to deliver against business growth objectives will be essential, and this will involve support for new products, systems and customer focused processes
  • Six Sigma qualifications would be desirable, as process reengineering is a prerequisite of the role
  • Establishing, maintaining and delivering against customer centric SLA's is a fundamental part of the role, as is continuous assessment of performance results, processes, systems, quality, controls and policy compliance to maximise effectiveness and efficiency
  • Prior leadership experience in a Risk environment would be preferred, as financial analysis, assessment of risk exposure and validation of business propositions is an integral part of the role, to minimise Credit and Fraud losses
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Risk Operations Analyst Resume Examples & Samples

  • Become an expert in core risk infrastructure, tools, systems, and data
  • Collaborate with our Risk Operations Teams in determining Risk & Support requirements that allow new products to scale
  • Manage complex projects and coordinate new product support across numerous operations stakeholders
  • Communicate effectively with key cross-functional partners, including Eng, Emerging Products and others during design, build, launch, and expansion phase of product life cycle
  • Develop, monitor and analyze product and operational health metrics
  • 3+ years of experience in Program Management
  • 3+ years of experience working with cross-functional teams
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Market Risk Operations Analyst Resume Examples & Samples

  • Management of global production issues impacting Risk Systems and Risk Calculation in the UBS Bank
  • Monitoring and ensuring data readiness and completeness to allow proper Risk aggregation and reporting
  • Running daily controls to ensure reliability and soundness of complex Market Risk systems along with Risk Control effectiveness in the UBS Bank
  • Ensuring proactive communication to Market Risk Officers during the process of ‘in flight’ issues that might affect their processes and deadlines
  • Supporting senior colleagues in new process implementation and ad-hoc projects along with audit reviews
  • Taking part in operational calls with other global business stakeholders to resolve outstanding exceptions and to discuss current issues
  • Working with RCO Management and Risk Officers to continuously improve the processes and the service delivery
  • 1 year of experience in Finance or general business, with intermediate to advanced knowledge of VBA & Excel
  • Excellent attention to detail and analytical problem solving skills
  • Team player with ‘can do’ attitude ability to work to tight deadlines
  • Comfortable working in a global environment
  • Availability to work on local holidays
  • Intermediate to advanced level of Excel
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Risk Operations Analyst Resume Examples & Samples

  • Complete checking of all credit applications (CAs) and documentation in delivery of Tailored Credits, Real Estate & Margin Credits preparation in a timely manner
  • To provide independent quality/efficient credit checking and approval support to the business while observing compliance of established credit policies and standards
  • Ensure data integrity of Credit engine and accuracy/consistency with loan documentation to maintain data accuracy of Basel II sensitive elements
  • To conduct credit review for Credit Application due for renewal and new initiations / interim and other related amendments / credit activities
  • Ensure systems update and line availments authorization is completed
  • Ensure effective and consistent compliance to established credit and control procedures
  • Continuously review, update and implement policies and procedures with a view towards effective risk management, enhanced productivity and quality service
  • To perform periodical self-assessment against the Unit to ensure compliance with the guideline / regulatory requirement and procedural manual
  • Ability to meet tight deadlines and work under pressure at time
  • Proven capability to work independently
  • Proven capability to work with Seniors
  • 10 to 12 years minimum working experience in Credit field
  • At least a graduate from a reputed university
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Risk Operations Analyst Resume Examples & Samples

  • Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems and input and output requirements access
  • Identifies opportunities for improving business processes through information systems and/or non-system driver changes; preparation of proposals to develop new systems and/or operational changes
  • Conducts change impact analysis to assess the potential implications of changes and documents business rules (where applicable), functions and requirements
  • Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient operations; prepares reports and written findings and recommendations; monitors changes
  • Partner with internal stakeholders and liaise with matter experts regarding instructional design
  • Assist in the development and delivery of global training solutions for NAM CCB BSU and coverage organization via live or virtual classroom settings
  • Assist in development of planned and ad hoc training materials and programs, both written and electronic
  • Constant review with management in training opportunities and development
  • Progressively provide weekly reports to ensure objectives met
  • Build & maintain positive working relationships across a number of business units
  • Work with peers across multiple teams to ensure successful project implementation
  • Participate and contribute to implement best practices and development standards
  • Bachelor degree in English studies, Business administration, Economics, Engineering or related field
  • History of performance in a high-pressure, financial services environment with tight deadlines
  • Experience in writing and delivering policy and procedure programs across multiple geographies
  • Strong Microsoft Office skills, especially Excel, Word, Project, and Outlook
  • Solid planning and organizational skills
  • Language skills in addition to English a plus (e.g., Spanish, Portuguese, Japanese)
  • Certification in Business Analysis or Project Management is a plus
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Risk Operations Analyst Resume Examples & Samples

  • Interact proactively with teams and ensure information is accurate with policies and procedures
  • Gather and review information from internal and external sources for clients as per KYC AML polices and procedures
  • Validate the information within the CitiKYC to ensure complete and accurate information. Carry out name screening of entity, directors, and beneficial owners in Citi Screening database
  • Meet established daily targets for CitiKYC review and completion within Service Level Agreement timeframes
  • Highlight any discrepancies to CBSU senior analysts/Checkers
  • Ensure all assigned population is fully owned, claimed, worked and finally resolved to either Completion or Closure. Including escalation and follow up any required third parties that involved items’ resolution (e.g. Tech Issues, Relationship Managers, Outreach, and Business Approval)
  • Demonstrated success of reviewing customer data with emphasis on risk evaluation
  • Analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis
  • Ability to contribute, support, and lead efforts to achieve department/ business unit goals, up to and including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work
  • Ability to work independently and use of judgment
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Risk Operations Manager Resume Examples & Samples

  • Knowledge of Citibank branch procedures, including account opening, Enhanced Due Diligence (EDD) and Know Your Customer (KYC) requirements
  • Bank Secrecy Act & FFIEC knowledge
  • Citibank source systems, e.g. Concierge , Citismart
  • Excellent knowledge of banking products
  • Demonstrated strength in analysis of high risk customers for AML risk
  • Strong investigative, analytical and problem-solving skills
  • Effective planning and organizational skills
  • Solid PC skills (Microsoft Office)
  • Set appropriate performance management metrics for operations staff; hold self and team accountable for delivering of results
  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
  • Experience in creating and implementing processes across AML/BSA related groups
  • Strong mentor, tutor, coach of operational staff team
  • Ability to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control
  • Collaborate with site and business management in addressing identified opportunities through projects and initiatives
  • 5 - 7 years in direct managerial role in a production or operational environment
  • Experience managing other managers
  • Demonstrated success delivering in a high-volume, goal-based production/operations-based environment
  • Preferred additional risk management experience in retail banking
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Assistant Risk Operations & Credit Analyst Resume Examples & Samples

  • Track and support the maintenance of Xcel Energy's trading portfolios on a daily basis through accurate trade entry into the risk management software
  • Assist in development of the appropriate trading books and risk and credit reports that record portfolios of Xcel Energy's natural gas and electric trading positions
  • Assist in producing risk and credit reports including daily trading P/L, open positions, balance of the month, VAR and counterparty credit exposures. Will also assist with developing other reports as required
  • Assist in the development and maintenance of the risk management computer systems and processes
  • Monitor and review trading documentation to ensure compliance with risk management and credit policies
  • Assist with quantitative studies of prices, retail load, and system costs for energy commodities
  • Degree in Math, Statistics, Economics, Finance or related field
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Risk Operations Analyst Resume Examples & Samples

  • High Level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis
  • High level of analytical skills and complex problem-solving
  • Strong knowledge of Citibank customer and transaction systems (i.e., Concierge, Citismart, CRU, On Demand, etc.)
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Senior Manager, Global Risk Operations Resume Examples & Samples

  • A bachelor degree or equivalent in quantitative or engineering disciplines
  • 8+ years of experience in managing risk and/or operations
  • Strong leadership with 5+ years of people management experience
  • Experience in a global company and working with international teams
  • Disciplined and data-driven approach and methodology to drive process improvement
  • Advanced analytical skills coupled with strong business instincts to “connect the dots”
  • A “driver” personality - biased toward action, great collaborator and master disambiguator/simplifier - constantly pushing toward clarity and delivery
  • Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fade
  • Data-driven: you always get the data you need, and you whip it into an insightful story with no help. Most importantly, you leverage data to drive strategic decisions
  • User-focused - you are passionate about always making the user experience positive and unwilling to allow product challenges to impact users negatively
  • True passion for Uber’s mission and the company’s hybrid technology-operations nature
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Risk Operations Analyst Resume Examples & Samples

  • Be fully aware of time critical deadlines and fully conscious of high value trades and sensitive clients
  • Build strong relationships with other areas, including regular communication with the settlements teams
  • Look to actively develop relationship with key Clients as appropriate
  • Ensure all post settlement breaks are resolved within the required timeframe and that the numbers of reconciliation differences are kept within strict tolerances
  • Assist with Management risk / control reporting ensuring appropriate escalation protocol is followed
  • Assist with staff development / training and meet all Objective/Appraisal deadlines
  • Being fully aware of information security requirements, and complying with the clear desk policies
  • An understanding of the risk in not delivering a good service within the Client Service sector
  • Must possess the ability to work well under pressure, be able to manage tight deadlines and situations where conflicting priorities arise on a daily basis
  • Ability to investigate source of issue and advise of solution either technical or procedural to improve automation within the reconciliation
  • Good Microsoft skills including Excel, Word and Outlook
  • Industry exams e.g. FSA module exams or a full affiliate status
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Risk Operations Analyst Resume Examples & Samples

  • Pro active, fast learner
  • Able to work in a team
  • Able to collaborate with other operations unit