Operations Level Job Description

Operations Level Job Description

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Operations level provides oversight over infrastructure security functions including network security, endpoint security, malware protection, vulnerability management, and related functions.

Operations Level Duties & Responsibilities

To write an effective operations level job description, begin by listing detailed duties, responsibilities and expectations. We have included operations level job description templates that you can modify and use.

Sample responsibilities for this position include:

Be responsible for network and enterprise circuits provisioning on Wireline Data (IP) and Access (DLC) platform
Ensure the CLR or Topology updates in Clarity Fulfilment OSS System for future reference
Provide remote technical support for Field Operations, ASA and switch personnel
Use RF service measurements to identify RF performance or customer experience degradation which may occur as a result of hardware failures
Identify RF performance issues and correlate to equipment break/fix or network optimization
Perform daily ticket management and escalation, ensuring notes are up to date and ETR’s are met
Actively participate/manage outage bridges related to trouble severity 1 or 2 outages
Provide accurate and timely updates to the Manager On Duty for all TS 1, 2 or escalated TS 3 outages
Perform NOC monitoring functions in the event of a loss of visibility by any of the Tier I NOC’s
Provide technical guidance and process/tool oversight for Tier I and RAN Tier II TSE-1’s

Operations Level Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Level

List any licenses or certifications required by the position: ITIL, CCNP, DNS, MME, SGSN, CCIP, SP, ISP, EPG-SSR, PGW

Education for Operations Level

Typically a job would require a certain level of education.

Employers hiring for the operations level job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Education, Technical, Computer Science, Electrical Engineering, Mathematics, Computer, Administration, Electronics, Information Technology

Skills for Operations Level

Desired skills for operations level include:

How to operate computerized equipment
Common IT operation systems and basic endpoint Security principles
Common cyber security analysis tools & techniques
International accounting standards
R2R & P2P functions
Computer networking standards and associated hardware/applications
District and Association policy
Enterprise computing and server infrastructure
Information security
Multimedia products/services :

Desired experience for operations level includes:

2nd Level Preventive Maintenance
Very good scripting knowledge (Bash, Perl-preferred)
Linux/UNIX/Solaris certifications are a plus
Design/Implementation of preventive maintenance activities
Bachelor degree in Electrical, electronics, communications, computer, IT engineering
Experience with MiniLink TN and SPO is a must

Operations Level Examples

1

Operations Level Job Description

Job Description Example
Our company is growing rapidly and is looking for an operations level. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations level
  • Interact with customer, back office & front office teams to drive problem resolution
  • Promote Problem Management activities in 1st and 2nd level Assurance
  • Ensure all ongoing activities are published in the Hand Over tool or any other dedicated tools that have this functionality
  • Preform daily networks operation task, handle technical IPBB Security related problems
  • Management and maintenance of Security devices
  • Troubleshoot equipment and Security problems and to open and track TAC cases with different vendors & Handle customer RMA
  • Prepare and Implement new configuration for all IP Security services requests during maintenance window
  • Review and analyze customer network design before implementation
  • Integrate new network nodes and preform Hardware acceptance, configuration & testing
  • Preform software upgrade for all IP Security nodes
Qualifications for operations level
  • To work within well-defined system support guidelines & process (MSTOP)
  • To participate in internal technical discussion in view to improve performance and make recommendation wherever possible
  • To ensure correct work methodology in order to avoid outages due to unawareness
  • To ensure completion of New Site Rollout within stipulated time
  • Quality check for configuration changes done by BSS-Engineer-CM
  • Should be customer oriented
2

Operations Level Job Description

Job Description Example
Our innovative and growing company is hiring for an operations level. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations level
  • Understand network and technology evolutions from IN perspective including converged networks and LTE
  • Knowledge on Tariff implementation and test cases
  • Incident management activities
  • Monitor USMS queues
  • Triage of incoming incidents with unclear domain ownership
  • Provide expertise in analysis of major incident root cause related to IT and follow up with Vendor partners and second and third line in CNO and CIO support
  • Provide logs, traces and supporting analysis to enable rigorous follow-up and root cause analysis
  • System problems are to be identified and escalated to corresponding system support units
  • Furthermore the IN Engineer keeps the Software / Hardware status under control
  • Also to contribute in the creation and improvements to procedures and routines within the department / group
Qualifications for operations level
  • Should have good verbal, oral and written communication skills in English
  • Availability to work at night shift
  • Knowledge of MSTOP Event, Incident, Problem, Change Escalation Management Process Management Processes (level 3, 4 and 4,5) and tools to be used (MSDP)
  • Knowledge of the WLA (Working Level Agreement) to be used for the specific customers
  • Have knowledge of customer IT solutions
  • Have knowledge of Infrastructure and customer tools connected to delivery
3

Operations Level Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations level. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations level
  • Write and manage test cases towards release management
  • Actively participate and coordinate tests to verify new platform functionality
  • Assist affiliates in setting up operational procedures to run/implement new functionality
  • Provides knowledge transfer
  • Provides handover documentation
  • Be involved in 1st level Incident Management
  • Have access to various technical networks
  • Assist Remote Site Access Control
  • Creation of incidents on alert, and logging of incidents
  • Ownership of incidents until fix, with follow up duties, and taking responsibility for e2e resolution of incidents, coordinating the fix with second and third line teams
Qualifications for operations level
  • Ability to reverse engineer binaries and their network communications protocols
  • Ability to write quality network signatures to detect anomalous activity
  • Ability to analyze raw PCAP data
  • Possess and in-depth understanding of Windows system internals
  • Familiarity with Remote Access Tools and other network attacker tools
  • Understanding of WC operating systems including WorldStar and Opstar-preferred, not required
4

Operations Level Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations level. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations level
  • Incidents and trouble tickets handling
  • 24X7 availability (Shifts)
  • Assist Problem management
  • 3nd line of support activities (Event and Incident handling and resolution)
  • Install DB Patches (as part of planned maintenance releases or hot fixes)
  • Tune Database Performance
  • Back Up the Database (plan creation and maintenance)
  • Regularly evaluate the Database Server Hardware
  • Contribute to the Database Design
  • Apply & maintain recovery procedures
Qualifications for operations level
  • Service Alarm Monitoring
  • Alarm Management for the assigned Network Services
  • Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
  • Work Order Handling
  • Regular follow up on the events with relevant departments working on it as per the MSTOP process
  • Work towards KPI & Balanced Scorecard parameters
5

Operations Level Job Description

Job Description Example
Our innovative and growing company is hiring for an operations level. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations level
  • Provide preventive maintenance and performance management
  • Overall System Administration of OSS
  • End to end troubleshooting for the issues related to OSS Platform (Multivendor – Huawei Preferred M2000/U2000)
  • Perform release upgrades on live OSS Servers and roll-out
  • Trouble Ticket /Change Request handling as per SLA/WLA
  • Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults
  • To handle emergencies and on-call support (24X7)
  • Co-ordination with Support Team
  • Administrator level experience in Business Objects, Citrix or similar tools
  • Knowledge in ENIQ & Sybase IQ
Qualifications for operations level
  • Design, build, management and support of HDS enterprise storage in mission critical environments (eg HUS VM/HUS/”G" Series) and HP 3Par storage
  • Capacity management, planning and reporting for all storage systems
  • Implementation, management, and support of Juniper in an Enterprise environment
  • Implementation, management and support of RAS and Load Balancing platforms
  • Detailed understanding of the OSI Networking Model, Physical, Data Link, Network Layers and Transport
  • Very good knowledge of the Session, Presentation and Application layers

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