Level Operations Job Description

Level Operations Job Description

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Level operations provides configuration and troubleshooting support for Switches, Routers, Load Balancers, VPN concentrators, Firewalls, Firewall Service Modules and Wireless Controllers and Access Points.

Level Operations Duties & Responsibilities

To write an effective level operations job description, begin by listing detailed duties, responsibilities and expectations. We have included level operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Analysis of events request
Development of Solution (parameterization)
Support for QA
Escalation to the incident management, in case of major and critical incidents
You will help with Assurance support activities
Measure the network performance and KPIs End to End generation of Performance reports on routine basis
Identifying the root cause for network performance degradation and taking measures to resolve
Raising trouble ticket to concerned departments for the identified problems which leads/ may lead to performance degradation
Preparing the monthly performance dash-board and sharing with the manager for the distribution
Manage customer relationship and customer expectation

Level Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Level Operations

List any licenses or certifications required by the position: ITIL, CCNP, DNS, MME, SGSN, CCIP, SP, ISP, EPG-SSR, PGW

Education for Level Operations

Typically a job would require a certain level of education.

Employers hiring for the level operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Education, Technical, Computer Science, Electrical Engineering, Mathematics, Computer, Administration, Electronics, Information Technology

Skills for Level Operations

Desired skills for level operations include:

Managed Service telecom operations practice
UNIX
LINUX operating systems
Core
Firewalls
Switches
Operation and troubleshooting of routers
Data networking technologies
MySQL

Desired experience for level operations includes:

Ability to grasp higher-level technology issues and troubleshoot to resolution
Self discipline to document processes and follow up on assignments
Basic scripting capabilities in at least one programming language
This position could be based either in Pakistan or Turkey
RadioFrecuency
Service and performance focused

Level Operations Examples

1

Level Operations Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of level operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for level operations
  • Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures
  • Administrating IN and Support Systems
  • Planned Maintenance (Health Checks, Backups etc…)
  • Problem Escalations and Follow-ups ( CSR)
  • Performance Analysis & Investigation
  • Ensure smooth and quality system/service handover from Project
  • Tariff implementation and testing
  • Outage reporting
  • Adherence to Processes
  • Manages fault resolutions and service deliveries for Business Support Systems in the production environment
Qualifications for level operations
  • Minimum 3-5 years Operations/Engineering/Design background in wireless communications
  • Fundamental understanding of RF operational measurements and how they correlate to the customer experience and also base station system hardware alarms and failures, such as blocks, drops and traffic pegs
  • Tenacious drive to deliver against business targets
  • Analytical approach to problems
  • Ability to work day, evening, night, on call and weekend shifts as required
  • Familiar with managed services environment
2

Level Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of level operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for level operations
  • The IN Engineer is to take full responsibility for any changes introduced to the network or to any to any changes made to methods, processes or procedures, whether internal or external
  • The IN Engineer category is vital in ensuring and keeping the performance of the network at the highest possible level by ensuring that problems / degradations are handled swiftly, that relevant performance parameters are monitored interpreted and highlighted if deemed necessary
  • The IN Engineer should solve and correct service and network problems according to agreed timing and standards set
  • Attend in technical meetings responsible for IN team activities
  • Should make creation and improvements to procedures and routines within the department / group
  • Event management activities
  • Backups and day to day monitoring and resolution of databases issues
  • Supoort and implement of CDN architectures
  • Performs configurations and implementation of CDN environments
  • Perform integration of Media streaming within the CDN
Qualifications for level operations
  • Experience in Long Haul network, Alcatel, ZTE and SIEA is a plus
  • Should be self-motivated
  • Should work independently
  • Should have good oral & written communication skills
  • Should actively contribute to improvements and change
  • Pro-active and able to sustain high stress levels
3

Level Operations Job Description

Job Description Example
Our company is hiring for a level operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for level operations
  • Integration of Radio & Core Network Nodes with OSS
  • Perform Change Management and Problem Management tasks relevant to the Central Service Desk including monitoring coordination for patches, and implementation approval of Change
  • 2nd Level Incident/Problem Management activities
  • Manage Network Operations on a 5G network
  • Lead Assurance activities to include Incident Management, Problem Management, Performance Management, Change Management, and other Service Operations functions
  • Fault handling & irreversible corrective actions
  • Pro-active maintenance activities
  • Project activities, implementing / adapting (new) E2E service functionalities, nodes, services
  • Provide reporting on multiple platforms, correlating data from multiple sources
  • Operation and Maintenance of EMM and EMA nodes
Qualifications for level operations
  • BSEE or equivalent Technical Training
  • Should be ready to work in shifts on 24X7 basis
  • At least two years developing positions related to Front Office, Tier 1 or 1st level in Telecom
  • Knowledge of Managed Service IT Operations Practice
  • Ability to solve and document solutions for usage of other technicians and customer
  • Ability to interpret programs to aid in analysis bash/java
4

Level Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of level operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for level operations
  • Consultancy and expertise on the solution provided to other internal groups
  • Substantial experience of, supporting and troubleshooting complex enterprise-level Microsoft and Linux based systems in a fast-paced commercial environment, with the ability to resolve issues
  • A deep understanding of network protocols
  • Knowledge of VM-ware environments
  • Knowledge of systems automation, configuration management, monitoring tools
  • Knowledge about file transfer protocols / apps (SMB, SFTP, FTP, Aspera, NFS)
  • End-to-End 2nd level troubleshooting over IP Network
  • Routers
  • Ensure 2nd Level Assurance Support Activities
  • Ensure 2nd Level Incident Management
Qualifications for level operations
  • Engineer – Wireline Data(IP) & Access SRF is the focal point of all Network & Enterprise provisioning activities
  • Perform malware and rootkit analysis on a variety of file formats
  • Forklift certification-preferred, not required
  • Work towards the IPM parameters assigned by the Shift Manager
  • To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
  • Adherence to the organizational guidelines & departmental processes & procedures
5

Level Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of level operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for level operations
  • And you will work with Billing operation
  • Leading team technically
  • French language capabilities are considered a plus
  • Incident Correlation
  • Incident management end to end
  • Fault Diagnostics & troubleshooting
  • And you will work with Customer directly
  • Benchmark IT profiles in the market that can be used for the relative service to properly staff projects in terms of cost and competences for the required contract services
  • Responsible for the financial & commercial performance of the customer services and technical leader and reference for the Contract service
  • Contribute to P&L of the business dealing with single ADM contracts and frame agreement services
Qualifications for level operations
  • Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization
  • Manage instructions & procedures
  • Configuration and troubleshooting of BTS/ NodeB /eNodeB/RNC/BSC/SGSN/GGSN using specific vendor tools (boards, alarms, configuration script, E1 links and IP Iub’s)
  • Want to meet customers face to face and solve their technical problems
  • Broadcast knowledge is a advantage
  • Knowledge of Managed Service operations practice

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