Supervisor Housekeeping Resume Samples

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K Hartmann

Kim

Hartmann

757 Ernser Glen

New York

+1 (555) 770 0072

757 Ernser Glen

New York

Phone

p +1 (555) 770 0072

Experience Experience

Los Angeles, CA

Hotel Housekeeping Supervisor

Los Angeles, CA

Ebert, Harvey and Lynch

Los Angeles, CA

Hotel Housekeeping Supervisor

Provide the highest quality of service to the customer at all times
Supervise and coordinate the activities of the Housekeeping department. Monitor and ensure compliance with all Guidelines for Operations. Ensure adherence to the Guarantee of Fair Treatment policy
Act as "Person in Charge" and be responsible for the hotel operation when necessary. Maintain and improve customer service programs. Complete ongoing training of self and staff
Communicate on a timely basis the changes in room status throughout the day
Ensure all public areas are maintained
Assist Manager in the administrative paperwork as trained and assigned (progress reports, invoices, inventory, etc.) Maintain correct document retention procedures
Promote teamwork and associate morale. Initiate or suggest plans to motivate associates to achieve work related goals

San Francisco, CA

Housekeeping Shift Supervisor

San Francisco, CA

Koch-Corwin

San Francisco, CA

Housekeeping Shift Supervisor

Assist the Custodial Manager in providing first line safety inspection on campus and guards against slip, trip, and falls
Consistently strives to improve the communication process and always follows up with Housekeeping Manager
Assist the Custodial manager in the HR function and payroll in regards to all front line employees
Process maintenance work tickets and follows up to ensure the work requested has been completed in a timely fashion
Responds to the request of the client, campus community, Custodial manager, and facility manager
Assist the custodial manger in inventory control and may assist with supply and equipment orders
Assigns housekeeping work orders and follows up to ensure the work requested has been completed in a timely fashion

present

Boston, MA

Housekeeping / Guest Services Supervisor

Boston, MA

Miller, Price and Hilpert

present

Boston, MA

Housekeeping / Guest Services Supervisor

present

Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked
Assist with training of Housekeeping / Guest Service staff
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards
Ensure logging and delivery of packages, mail and messages to guests.
Handle items for "Lost and Found" according to the standards
Answer inquires from guests regarding restaurants, transportation, entertainment, etc

Education Education

Bachelor’s Degree in Quality

Quinnipiac University

Bachelor’s Degree in Quality

Skills Skills

A working knowledge of managing, planning and organizing housekeeping activities with the ability to address the technical matters involved
A working knowledge of managing, planning and organizing maintenance activities with the ability to address the technical matters involved
Ability to deal professionally, courteously and tactfully with the public and coworkers
Considerable knowledge of housekeeping policies, procedures, equipment, supplies, and bookkeeping procedures
Knowledge of computer programs to include Microsoft word, Excel, and Outlook (email)
Ability to multi-task, follow through and re-prioritize well to meet deadlines
Ability to read, write and communicate effectively with others
Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests
Experience with working with budgets, financial reports and cost analysis

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Housekeeping Shift Supervisor Resume Examples & Samples

Attends all mandatory training and meetings
Consistently strives to improve the communication process and always follows up with Housekeeping Manager
Assigns housekeeping work orders and follows up to ensure the work requested has been completed in a timely fashion
Conducts frequent tours of the location to ensure that continuous quality improvements are being achieved. Documents findings of the tours and ensure that the information is passed onto the appropriate personnel
Ensures that Material Safety Data Sheets are updated and are kept in prominent locations in Housekeeping. Ensures that OSHA standards are met on a daily basis
Communicates all appropriate information to managers’ and employees and always maintain an open door policy for employees and managers’ to comment and give feedback
Uses good judgment, common sense, and fairness in decisions with all employees
Gives guidance to employees in their professional development so they are prepared for opportunities to advance themselves
Requires a positive attitude, strong work ethic, and a willingness to do what it takes to achieve the required results
Minimum two full years of supervisory experience in a related field
Must be able to read, write, and clearly speak English

Housekeeping Junior Supervisor Resume Examples & Samples

Report and follow up on any maintenance defects or other issues
Cleaning rooms where needed
Self checker experience
Strong organizational and analytic skills
Proficiency, preferred, with computers and computer programs, including Microsoft Office

Hotel Housekeeping Supervisor Resume Examples & Samples

Supervise and coordinate the activities of the Housekeeping department. Monitor and ensure compliance with all Guidelines for Operations. Ensure adherence to the Guarantee of Fair Treatment policy
Act as "Person in Charge" and be responsible for the hotel operation when necessary. Maintain and improve customer service programs. Complete ongoing training of self and staff
Monitor and critique adherence to the established budget. Help Manager maintain a Control log of Purchases. Compute timecards daily, input weekly payroll as required and complete wage progress report
Complete housekeeping inventories. Place orders as needed. Supervise production levels. Check in any orders. Ensure room cleanliness and sanitation. Help extend inventories
Communicate on a timely basis the changes in room status throughout the day
Coordinate room cleaning to ensure sanitation standards are adhered to. Assist in room cleaning as needed
Ensure all public areas are maintained
Assist housekeepers in maintaining a clean and orderly housekeeping cart. Ensure laundry room procedures and standards are being carried out. Perform in house laundry as required
Assist Manager in the administrative paperwork as trained and assigned (progress reports, invoices, inventory, etc.) Maintain correct document retention procedures
Promote teamwork and associate morale. Initiate or suggest plans to motivate associates to achieve work related goals
Recommend or initiate personnel actions, such as promotions, transfers, and disciplinary measures
Monitor associate files and uniform standards
Handle any guest problem or complaint in a professional and hospitable manner. Assist staff as needed to better serve the guest
Have working knowledge of the maintenance and operating procedures of all departmental equipment as well as all emergency procedures
Participate in monthly departmental meetings and outings initiated by the Manager, and in Staff meetings whenever possible
Analyze and resolve work problems or assist associates in solving work problems
Interview applicants. Orient and train new associates
Conduct ongoing training of all Housekeeping associates to increase job knowledge and skill level
Work closely with sales to ensure meeting room functions precede professionally and uniformly. Daily check house counts, meeting room schedules, communicate any discrepancies
Communicate daily with Housekeeping staff for special needs, outages, projects, etc
Wear proper uniform at all times as specified in associate handbook. Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook
Repeated bends, stoops, and lifts weights up to 50 lbs
Other related duties may be assigned
A working knowledge of managing, planning and organizing housekeeping activities with the ability to address the technical matters involved
A working knowledge of managing, planning and organizing maintenance activities with the ability to address the technical matters involved
Experience with working with budgets, financial reports and cost analysis
Knowledge of computer programs to include Microsoft word, Excel, and Outlook (email)

Housekeeping Shift Supervisor Resume Examples & Samples

Understands all pertinent aspects of Fidelio/ Micros systems
Ensures that all employees are well groomed, in proper uniform, and have a name tag
Lead and direct the Transportation Department in a Mid size hospital

Floor Supervisor Housekeeping Resume Examples & Samples

Responsible for key control; assign and ensure all keys are signed for by Guest Room Attendants and General Cleaners and are recovered accordingly
Ensures standardization and quality of all work done by providing continual supervision of GRAs and General Cleaners via room inspections and workstation inspections
Ensures homeroom and amenity lockers well stocked and clean
Order supplies as needed
Ensures accurate records for guestroom areas and hallways in need of repair and their reporting to the proper channels (i.e., Engineering, Management, etc.)
Responsible for daily accurate paper work of rooms that refuse and/or need late services
Responsible for promptly and accurately reporting to a manager any amount of rooms not covered
Responsible for Lost & Found items to be turned into proper authority, and to report any accidents to security
Ensures expeditious turn in of clean rooms through computer phone system
Performs other duties and responsibilities as requested
Assists in conducting physical inventory of linen
Guest Room Attendant experience preferred
Knowledge and use of basic reading and writing skills
Administrative/ clerical skills helpful
Bilingual helpful

Housekeeping / Guest Services Supervisor Resume Examples & Samples

Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees
In the absence of the Operations Manager inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards
Initiate work orders for repairs and maintenance and forward to the Front Desk. Follow through on each work order until completed
Assist with training of Housekeeping / Guest Service staff
Understand operation of washing machines and dryers
Complete a weekly order sheet and give to the operations manager or general manager a list on any items that the property is low on
Ensure that housekeepers are completing rooms in a timely manner in accordance to established productivity levels
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner
Ensure logging and delivery of packages, mail and messages to guests
Review and update Front Office log
Answer inquires from guests regarding restaurants, transportation, entertainment, etc
Follow all cash handling and credit policies
Be aware of all rates, packages and special promotions
Be familiar with all in-house groups
Be aware of closed out and restricted dates

Housekeeping Shift Supervisor Resume Examples & Samples

Ensures the establishment of effective and responsible guest relations and administers lost and found policy and procedure to ensure that all items are turned in daily and logged
Works closely with the maintenance department to insure that all repairs are done and cleaned before the guest arrives
Orders and distributes all supplies and equipment, controlling costs
Responsible for the motivation of housekeeping staff and ensuring the efficient use of staff to maximize productivity

Supervisor Housekeeping Resume Examples & Samples

Supervises housekeeping and laundry staff: participating in training and development
Participates in cost control systems for staffing, inventories
Enforces policies and procedures in the department
Directs hourly associates in all areas of the department
Prepares daily assignment sheets for all housekeeping and laundry associates
Maintains cleanliness quality based on hotel objectives
Inspects, monitors and maintains level of cleanliness in all assigned guest rooms
Assumes responsibility for the guest feedback and guest service scores in all departmental related indices
Inspects monitors and maintains level of cleanliness at all areas
Compiles and reports accurate status of all guestrooms to the front desk department
Enforce standard procedures for the acceptance, security and return on guest lost and found items
At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required
At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels
Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day
Maintains departmental key control
Maintains deep cleaning program
Complete projects as determined by the Executive Housekeeper

Internship Housekeeping Floor Supervisor per January Resume Examples & Samples

Train Room Attendants to ensure their performance is to the standards required
Supervise the Room Attendants
Manage stock control and the maintenance of equipment
Ensure the adherence to hotel brand standards at all times
Flexibility to work morning, afternoon and evening shifts
Maintain a good working relationship with our outsources Housekeeping company
Represent needs of the team
Following relevant education such as hotel management school
Strong organizational and analytical skills
Eye for detail
Positive attitude and natural motivator
Able to think out of the box and be creative
Ability to work on your own and in a team
Fluent English speaking and writing
Excellent grooming
Able to work under stressful working conditions
Fluent in Dutch speaking and writing

Internship Housekeeping Floor Supervisor Resume Examples & Samples

Assist the Housekeeping Manager and Floor Supervisors in the daily sequence of operations
Manage the allocation of work for the public area cleaners and Room Attendants
Responsible for issue and acceptance of keys
Supervision of HK team members and (if necessary) cleaning companies
Carry out routine inspections in all housekeeping areas
Responsible for housekeeping measures which serve the health and safety of Team Members and guests, such as administration of the lost property office, key control, safety and security and emergency measures
In absence of Linen room attendant take over her responsibilities
Monitor guest complaints and carry out corrective measures
Excellent leadership and communication skills
Willingness to develop team members and yourself
Speak/write/read Dutch & English fluently
Currently undertaking a study in the field of Hospitality
Minimum length of internship: 6 months

Housekeeping Office Supervisor Resume Examples & Samples

Schedule is up on Thursday’s for the week which starts Sunday through Saturday
Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
Assess inventory of, assign for cleaning and inspect rooms

Office Supervisor for Housekeeping Department Resume Examples & Samples

Perform unit quality assurance inspections as required. Perform cleaning attendant duties as required
Perform other duties as assigned
Excellent eye for detail / cleanliness
Intermediate (preferably advanced) computer and Microsoft office skills are required

Housekeeping Office Supervisor Resume Examples & Samples

Determines supply par levels. Purchases necessary cleaning and suite supplies to maintain proper par levels. Ensures that all necessary supplies are on hand at all times
Utilizes established accounting practices to determine competitive pricing. Orders supplies, recieves supplies and processes invoices for payment
Determines the amount of team members required to satisfy business needs each week
Approves team member requests for time off
Uses property reports to determine proper staffing levels daily
Prepares and posts weekly work schedules for departments while adhering to labor laws, company policies and barganing agreement
Audits timekeeping records and provides report to Executive Housekeeper
Manages the department checkbooks and purchasing logs for housekeeping and laundry departments
Responsible for securing department valuables. Controls access to secured storage areas
A minimum (1) year of experience in the Housekeeping/Administrative field required
A minimum one (1) year of supervisory experience in the Housekeeping field required
This position does not include any supervisory responsibilities
Strong analytical and problem solving skills

Mesa Verde Housekeeping Shift Supervisor Resume Examples & Samples

Ensures that emergency procedures are understood so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion
Ensures that all safety procedures are understood and followed to maintain a safe working environment
Ensures proper key control at all times
Thoroughly completes other projects as assigned
Process maintenance work tickets and follows up to ensure the work requested has been completed in a timely fashion
Maintains a high level of morale and cooperation
Gives guidance to employees in their personal and professional development so they are prepared for opportunities to advance themselves
Maintains constant inspections of areas and gives pointers to employees on how to achieve the best results
Must be able to demonstrate good communication and organizational skills

Housekeeping Working Supervisor Resume Examples & Samples

Visually inspects VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities for cleanliness and appearance by extending arms over head, touching, smelling, hearing, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time. Requires the ability to provide clear direction, instruction and guidance to subordinates verbally and via the phone
Trains, monitors and follows-up on performance of assigned Housekeepers. Provides organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Requires the ability to clearly communicate verbally and via the telephone
Prepares assignments to correct cleaning discrepancies and supply requisitions for Housekeepers to maintain par stock in linen closets, utility rooms, etc. Prepares work performance reports and follows-up on all personnel assigned to work area and submit to the Housekeeping staff. Insures all jobs are completed within the shift. Inputs and retrieves necessary information into a moderately complex computer system. Prepares necessary reports, for example: P.M. room status report
Takes requested inventories and surveys of furniture, fixtures, equipment and supplies, etc. Insure that carts, linen/supply closets, and utility rooms are kept clean, neat, and stocked according to departmental guidelines. Insures that all housekeepers secure all supplies and tools necessary for the completion of their jobs as the need arises. Transports operating and non-functional equipment, furniture and supplies to and from work areas. Requires lifting up to 50 lbs., pushing/pulling up to 1000 lbs. Upon inspection of rooms (including VIP rooms), makes certain all VIP supplies, amenities, furniture, fixtures and equipment are in place
Reports and follows-up on all maintenance deficiencies in guest rooms and corridors via work orders. Telephones deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. Expedites special guest requests, such as extra towels, blankets or pillows
Issues and receives assignments, cellular phones and keys to Housekeepers assigned
Ability to reach, climb, bend, stoop, kneel, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time
Ability to grasp, lift, and/or carry, or otherwise, move or push heavy equipment and/or furniture on a hand cart/truck weighing a maximum of 500 lbs
Ability to grasp, lift, and/or carry a maximum of 50 lbs
Ability to read, write, speak and understand the English language sufficient to communicate with employees, staff and guests and perform all essential job functions such as complete forms such as a room status report
Ability to provide clear direction, instruction, guidance, exercise judgement and implement control over the performance of subordinates
Ability to communicate via the telephone
Ability to input and retrieve information with a moderately complex computer system

Housekeeping Floor Supervisor / Inspector Resume Examples & Samples

In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. and WynClub rooms and report their availability to the Front Office, according to hotel standards
Supervise Laundry employees, when applicable
Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards

Housekeeping / Laundry Supervisor Resume Examples & Samples

Have a high school diploma or equivalent
Have at least two years experience in housekeeping or supervisory position
Must be able to deal tactfully and effectively with patients, families and visitors

Supervisor, Housekeeping Openings Resume Examples & Samples

Directs and participates in the overall sanitation and safety of the facility and associates in accordance with company standards and government regulations
Reports unsafe conditions and maintenance service needs, including painting, repairs, and furniture replacement and upkeep
Demonstrates safe and correct use of environmental services equipment and chemicals

Housekeeping Houseperson Supervisor Resume Examples & Samples

Ensures that House Attendants are working appropriately with GRAs or Turndown Attendants
Checks chute rooms and guest room corridors to cleanliness
Checks inventory of linen rooms closets
Checks vending machine area

Housekeeping Floor Supervisor PM Resume Examples & Samples

Assign special projects as directed by the Director of Housekeeping
Ensure that linen closets on guest room floors are completely stocked
Housekeeping experience required
Must be able to lift up to 50 pounds on a regular basis

Supervisor Housekeeping Resume Examples & Samples

Ability to write in order to prepare reports, to read in order to review work orders and schedules, and to perform simple arithmetic calculations when conducting inventory of housekeeping supplies, reviewing budget reports and so forth at a level normally acquired through completion of high school
Approximately 2 to 3 years progressively more responsible related work experience necessary in order to gain knowledge of housekeeping processes, learn to operate sanitation equipment and become familiar with materials and supplies utilized in institutional cleaning
Interpersonal skills necessary in order to effectively lead assigned personnel, conduct random patient interviews to identify problems, and to interact with a variety of Medical Center personnel when gathering and exchanging housekeeping information
Analytical skills necessary in order to prepare work schedules, prioritize work assignments, maintain a variety of records and provide input into development of department policies, procedures and budget

Housekeeping Shift Supervisor Resume Examples & Samples

Consistently strives to improve the communication process and always follows up with Management
Be able to complete Purchase Orders for material, chemical and supplies needed
Control the inventory and ensure personnel is using everything correctly

Housekeeping Shift Supervisor Resume Examples & Samples

Assist in coordinating the activities of employees in custodial services to ensure the effective and efficient utilization of staff, materials, and equipment
Tour and inspect the facility frequently to ensure total quality management requirements in custodial operations
Assist leadership with compliance with all OSHA regulations and other local, state, and federal regulations
Assist the Custodial Manager in providing first line safety inspection on campus and guards against slip, trip, and falls
Responds to the request of the client, campus community, Custodial manager, and facility manager
Assist the Custodial manager in the HR function and payroll in regards to all front line employees
Assist the custodial manger in inventory control and may assist with supply and equipment orders
Must be able to complete "hands on" custodial duties if needed

Housekeeping Evening Supervisor Resume Examples & Samples

Manage guest requests, including VIP amenities and communicating them to the relevant team members
Experience in the hotel/cleaning industry
Ability to work in a team

Hotel Housekeeping Supervisor Resume Examples & Samples

Select, train, supervise, schedule, develop, discipline, and counsel associates in the housekeeping Department
Inspect and evaluate the physical condition of the property and submit recommendations: repairs, painting, furnishing
Manage the Housekeeping Office
Ability to deal professionally, courteously and tactfully with the public and coworkers
Ability to read, write and communicate effectively with others

Hotel Housekeeping Supervisor Resume Examples & Samples

Report any needed repairs or discrepancies of guest rooms
Must have all guest rooms punched in via the phone after completion
Strong attention to detail with a sense of urgency as required

Supervisor, Housekeeping Resume Examples & Samples

Based on Lodging’s Standard Operating Procedures and Service Promises take ownership to ensure quality of room cleanliness, daily services, timely delivery of services, and anticipation of guest needs
Take primary responsibility for coaching and developing up to 25 Room Attendants through room audits, one-on one meetings, and regular communication, and recognition programs
Promote BMR Health and Safety standards and initiatives, completing health and safety building audits, reporting and investigating incidents, managing staff on modified duties to assist them returning to pre-injury status
Coordinate and communicate all daily housekeeping activities in your hotel; ensure high-quality, productive cleaning in guest rooms and public spaces; achieved through strong cooperation in all hotel employees (Room attendants, House Team, Public Spaces cleaners, Guest Experience Supervisor and Front Desk staff, and Engineers). Lead daily briefing to ensure all staff have been prepared for the day
Understand, and fairly apply: BMR Housekeeping auditing and inspection program, sequence of service, Health and Safety program, Guest damage reporting program, and all departmental policies and procedures
Must be a current employee at BMR. Must have good quality and productivity as well as an enthusiastic, positive attitude
Using a motivational approach, must have a proven ability to coach, develop, mentor and recognize employees
Minimum of 2 years previous customer service experience
Intermediate computer knowledge, MS Office required; knowledge of Property Management software an asset
MUST have ‘G’ class licence and be 21 years of age or older
Must work well with limited supervision
High School diploma or equivalent; College or University an asset