Director, Housekeeping Resume Samples

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F Bosco

Favian

Bosco

791 Dach Prairie

Philadelphia

+1 (555) 832 6500

791 Dach Prairie

Philadelphia

Phone

p +1 (555) 832 6500

Experience Experience

Los Angeles, CA

Asst Director of Housekeeping

Los Angeles, CA

Rath-Wyman

Los Angeles, CA

Asst Director of Housekeeping

Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards
Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards
Assist in maintaining and controlling all housekeeping equipment
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting

Detroit, MI

Assistant Director, Housekeeping

Detroit, MI

Schultz-Gusikowski

Detroit, MI

Assistant Director, Housekeeping

Managing the return-to-work and work hardening programs for employees whom have had a workplace accident
Assist in developing departmental policies and procedures to achieve high quality cleanliness, maintenance and aesthetic value
Develop and maintain close and effective working relationships with Front Office, Engineering and other cross-functional departments
Maintain a safe work environment, by ensuring proper accident reporting, hazard identification, training and return to work programs
Ensure effective communication, including coaching and performance management
Assist with preventative maintenance programs while working with the Chief Engineer
Develop and maintain close and effective working relationships with all hotel departments

present

San Francisco, CA

Director, Housekeeping

San Francisco, CA

Weimann-Towne

present

San Francisco, CA

Director, Housekeeping

present

Strives to improve service performance through training and coaching
Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
Establishes safe working conditions and practices
Train new Managers; Help to manage and train Housekeepers
Ensure effective everyday communications, including coaching and performance management
Conduct regular departmental meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
Obtains list of rooms to be cleaned immediately and list of propective check-outs or discharges to prepare work assignments

Education Education

Bachelor’s Degree in Cleanliness

Northwestern University

Bachelor’s Degree in Cleanliness

Skills Skills

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate
Ability to speak fluent Spanish would be helpful
Ability to read and comprehend instructions, both written and oral
Ability to work effectively under time constraints and deadlines
Command of the English language both written and verbal
Written communication skills to be concise, well organized, complete, and clear

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Asst Director Housekeeping Resume Examples & Samples

Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's
Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)
Assist in conducting monthly guest supplies and cleaning supplies inventories
The ability to ensure all personnel is exposed to constant refinement, training and development on an ongoing basis
Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival
Ensure guest privacy and security through correctly following Highgate Hotel procedures
Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available
Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements
Manage and organize large turn days (including group check-ins or check-outs)
Foreign language skills preferred
1Education & Experience: ·
At least three (3) years progressive experience in a similar hotel or related field
Four year degree preferred
Must have NYC Union Hotel experience affiliated with NY Hotel Trades Council

Director, Housekeeping Resume Examples & Samples

Managing Housekeeping Operations and Budget
Cleanliness of the Hotel is the Primary Concern
Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate
Reviews staffing levels to ensure the guest service, operational needs and financial goals and educates staff on details as appropriate
Reviews staffing levels to ensure the guest service, operational needs and financial opbjectives are met
Obtains list of rooms to be cleaned immediately and list of propective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Supervises an effective inspection program for all guestrooms, Meeting Space, Restaurants and public space
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
Ensures all colleagues have proper supplies, equipment and uniforms
Communicates areas that need attention to staff and follows up to ensure understanding
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
Uses all available on the job training tools to train new room attendants and provide follow up training as necessary
Establishes and maintains open, collaborative relationships with colleagues and ensures colleagues do the same
Schedule colleagues to business demands and tracks colleague time and attendance
Ensures colleagues understand expectations and parameters of their job duties/tasks
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
Observers service behaviors of colleagues and provides feedback to individuals
Ensures that colleague recognition is a key priority
Solicits colleague feedback by utilizing an 'open door policy'
Reviews colleague satisfaction results to identify and address colleague issues and concerns
Administers colleague progressive discipline procedures in accordance with the Collective Bargaining Agreement
Manage the interviewing and hiring of team members with the appropriate skills
Sets a positive example for guest relations
Empower colleagues to provide excellent guest service
Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement
Responds to and resolves guest issues and concerns
Strives to improve service performance through training and coaching
Two to Five years of Housekeeping management experience at department head level in a luxury hotel is required
Previous management of colleagues in a union environment is an asset
Computer proficiency is a requirement
Degree in Hospitality/Tourism Management or related discipline is a strong asset
Ability to analyze data and trends to create strategies for improvement
Innovative, creative, and willing to take risks
Results oriented with the ability to be flexible and work well under pressure
Excellent interpersonal skills, with strong written and verbal communication abilities
Creative and effective team player, possessing a high degree of professionalism, strong communication, interpersonal and administrative skills; ambition, drive and determination
Computer literate in Microsoft Window applications is required

Franchised Assistant Director of Housekeeping Resume Examples & Samples

2 years of housekeeping managerial experience, preferably in a comparable hotel
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate
Written communication skills to be concise, well organized, complete, and clear
Ability to work effectively under time constraints and deadlines
Command of the English language both written and verbal

Assistant Director, Housekeeping Resume Examples & Samples

Leads and coaches the Housekeeping teams towards achieving exceptional levels of guest service and employee satisfaction results, through the application of all Corporate and property standards and policies
Primary responsibility is to manage the day to day operations of the Houseperson and Restocking teams
Ensure the completion of all projects assigned daily to all assignments of House Persons
Focused on Inventory Management and purchasing
Must have an extremely keen eye for detail and must be relentless in pursuit of excellent service and cleanliness standards within the guestrooms and surrounding environment
Help to develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance and aesthetic value is achieved
Handling guest complaints and follows through on actions required
Planning of special projects associated with a flagship property of 1,365 guestrooms
Coordinating continuous preventive maintenance and other programs with Maintenance and Front Office operations
Developing, implementing and maintaining a Fairmont Standards based training manual, which is a live manual requiring continual updating
Assisting the Director of Housekeeping in the administration and management of housekeeping operations including payroll, scheduling , supply and inventory control and the issuing of uniforms
Involvement in creating Housekeeping Capital budgets
Preparing Housekeeping Operating Forecasts and Budgets
Maintaining labour expenses to guidelines set forth in the labour standards
Managing expenses to within the parameters of the budget
Preparing of monthly reports on preventive housekeeping maintenance and analyses of loss/usage per occupied room on every major expenses category, including, but not limited to labour, chemicals, guestroom supplies, linen, laundry and contract cleaning
Actively participate in the effective management of employee relations within the department through involvement in recruitment, performance appraisals and REACH reviews, recognition and incentive programs and communication meetings
Building relationships with the 15 leaders and 250 unionized staff members in the Housekeeping and Laundry Departments
Develop and maintain close and effective working relationships with Front Office, Engineering and other cross-functional departments
Forming a strong relationship with the Union and the housekeeping departmental shop stewards
Ensuring accurate accident reporting by the Housekeeping leadership team
Managing the return-to-work and work hardening programs for employees whom have had a workplace accident
Communicating with the Health & Safety manager regarding employee statuses
Proactively looking at new equipment and techniques to assist an aging housekeeping workforce
Developing and monitoring of departmental Health and Safety training programs
Coordinating continuous improvement in the areas of fire safety and emergency procedures
Responsible for a safe working environment for all staff members
Hotel Management/ Hospitality & Tourism degree or equivalent diploma is expected
Background in training and/or Education a definite benefit
A minimum of 2 - 3 years of successful experience in a Housekeeping leadership position with proven training, operating and team building skills
Must be a highly effective leader, possessing a high degree of interpersonal skills, ambition, drive and determination
Familiar with managing within a unionized environment
Excellent organizational, communication and interpersonal skills
Ability to motivate
Knowledge of Property Management System (Fidelio Opera or equivalent), Microsoft Office and Outlook are required
Will be required to work weekends and some evenings
Hours need to be flexible to accommodate to operational needs

Assistant to Housekeeping Director Resume Examples & Samples

Ability to prioritize and organize work assignments; delegate work
Ability to motivate staff and maintain a cohesive team
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals
To control and follow up that all employees are following the working schedule
Assign specific tasks to the staff as they arise
Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of service
Conduct ongoing training with existing staff and ensure that new staff is certified as required
Coordinate all group requests and needs
Monitor and maintain cleanliness and working conditions of equipment and supplies
Prepare work orders for equipment repairs and distribute to Engineering

Director, Housekeeping Resume Examples & Samples

The ability to ensure service and production is provided in the proper manner, and with the usual high standards of the Hotel
Completes, in a timely fashion, all schedules and monitors staffing to insure maximum service, quality, efficiency and productivity. Also monitors fluctuations in occupancy so that schedules may be adjusted
Monitors daily assignments to insure that proper quotas and standards are maintained
Establishes safe working conditions and practices
Conducts physical inventories of all uniforms, linens and supplies
Must be able to work directly with outside contracted companies when on hotel premises
Ensures that all personnel is exposed to constant refinement, training and development on an ongoing basis
Ensures all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner
Participates in the monitoring of cost management as it pertains to inventories, sue of supplies, labor and energy
Must be able to maintain good working relationships with all Department Heads in the Hotel at all times
Makes scheduled tours of the hotel, noting deficiencies and ensuring proper follow-up procedures
Maintains permanent records of inspections by room number and date
The ability to become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, production, quality and personnel
Ability to perform other tasks or projects as assigned by hotel management
Ensures, maintains, and improves Hotel standards in guest rooms, suites, public and Back of the House areas through periodic inspections conducted individually and with Housekeeping staff
Supervises and monitors scheduled cleaning and maintenance work on guest rooms, suites, public and Heart of the House areas, maintains updated records of all work performed
Monitors and controls Housekeeping supplies usage (cleaning, and guest supplies)
Train new Managers; Help to manage and train Housekeepers
Able to inspect guest rooms and guest floor corridors upholding the highest of standards
5+ years of supervisory and management experience required
Previous 4-star/4-diamond hotel experience highly preferred
Highly motivated, organized, goal and results oriented individual who thrives under pressure
Proven ability to effectively lead, motivate and develop a team
Comprehensive knowledge of Housekeeping operations
Hospitality/Business Degree an asset

Franchised Director of Housekeeping Services Resume Examples & Samples

Cleaning Materials, Equipment, and Techniques -Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment
Housekeeping Tracking and Inventory -Knowledge of inventory and purchasing policies, procedures, and best practices. This includes the ability to track and maintain inventory, order and track receivables and payments, set up and maintain inventory systems or logs, and basic cart care
General Housekeeping -Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, spa linen, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness
EIWO (Everything In Working Order) -The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures
Environmental Sustainability --Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs
Preventative Maintenance -Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning
Basic Computer Skills -Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Mathematical Reasoning -Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension -Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension -Demonstrates understanding of written sentences and paragraphs in work-related documents
Writing -Communicates effectively in writing as appropriate for the needs of the audience

Asst Director of Housekeeping Resume Examples & Samples

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards
Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting

Franchised Director of Housekeeping Resume Examples & Samples

Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed
Managing Housekeeping Operations
Maintains strong working relationship with Front Office to ensure effective communications for operational issues
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Ensures guestrooms, public space and employee areas are cleaned according to operating standards
Ensures compliance with all housekeeping policies, standards and procedures
Initiates and maintains an effective inspection program including rooms, public areas, associate work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds
Supervises and approves the budgeting and ordering of guestroom and cleaning supplies
Understands the importance of department operation on the overall property financial goals and educates staff on details as appropriate
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports
Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals
Ensuring Exceptional Customer Service
Responds to and handles guest problems and complaints effectively
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Empowers employees to provide excellent customer service
Develops goals and expectations for direct report managers
Extensive knowledge of Housekeeping and Laundry operational procedures

Franchised Assistant Director of Housekeeping Resume Examples & Samples

Obtains list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges in order to prepare work assignments
Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness
Prepares and distributes the Room assignment sheet and floor keys to house persons
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary
Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances
Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces the brand standards and Atrium's standard operating procedures
Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy
Rewards employees who use their empowerment to meet or exceed guest expectations
Attend to any guest complaints and take service recovery measures if required
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members
Submit requests for repair and periodic maintenance of cleaning equipment
Coordinate with front office of sending room discrepancy lists
Assist with the recruiting and selection process of qualified housekeeping candidates
Attends periodic staff meetings with other department leaders to discuss company policies and patrons complaints, and to make recommendations to improve service and ensure more efficient operation
Must have two or more years of housekeeping supervisory experience
Must have exemplary communication skills
Must have a proven track record of professionalism
Ability to read and comprehend instructions, both written and oral
Ability to speak fluent Spanish would be helpful

Director, Housekeeping Resume Examples & Samples

Ensure Fairmont Hotels & Resorts core standards are implemented and audited for consistency
Measure, interpret and evaluate teams working standards and correct where necessary
Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
Control all purchases for the department and is consistently aware of quality and cost
Control department labor costs through effective scheduling, vacation planning and department productivity, including leased labor
Responsible for the annual budget
Coordinate preventative maintenance programs with the Director of Engineering
Conduct leader performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Housekeeping colleagues and leaders
Provides guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to Colleague Satisfaction
Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department. Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents
Accept responsibility for carrying out other management duties as requested by the Director of Rooms
Minimum of 5 years management experience in a large Housekeeping department is a requirement, preferably with a luxury hotel brand
Working knowledge of Property Management system Opera an asset
Strong administration, problem-solving and organizational skills
Previous leadership experience in other rooms division functions an asset

Director Housekeeping Resume Examples & Samples

Working knowledge of housekeeping operations, policies, and procedures
Strong leadership skills to drive employee engagement
Strong analytical and reporting skills

Franchised Director of Housekeeping Resume Examples & Samples

Foster the Pearl culture
Oversee and teach associates to inspire loyalty and maximize profitability
Must possess high energy, professionalism and confidence every day and in every way
Daily and ongoing hotel and room inspections with attention to detail to ensure the highest standards
Must be capable to successfully prioritize, delegate, organize and multi-task
Must be able to monitor monthly expenses in compliance with the budget
Must be able to conduct daily business with integrity and be ethical at all times
Treat guest, associates, vendors and co-workers with professionalism and respect at all times
Must maintain a safe working environment through ongoing compliance of safety guidelines
Ensure emergency procedures are understood by all through ongoing training and documentation
Be able to work under pressure and meet or beat deadlines
Effectively create a weekly schedule that reflects the occupancy for effective cost control
Ensure proper training of all associates on all procedures and standards
Ensure all work areas, storage areas and housekeeping carts are organized and well maintained
Timely execution of associate evaluations
Provide a clean and comfortable room for each guest every day
Provide cleanliness and standards of the meeting areas, public areas and back of the house
Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates

Complex Director of Housekeeping Resume Examples & Samples

Maintain and control all housekeeping equipment
Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)
Conduct monthly guest supplies and cleaning supplies inventories
Manage vendor contracts (i.e. dry cleaners, window washers, etc.)
Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's
Develop employee morale and ensure training of Housekeeping personnel
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis
Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
Conduct monthly and quarterly Housekeeping inventories on a timely basis
Ensure guest privacy and security by correctly following Highgate Hotel procedures
Conduct pre-shift meetings for room attendants and housemen
Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards
Establish and maintain key control system

Franchised Assistant Director of Services Housekeeping Resume Examples & Samples

Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit
Talent Management -Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
High school diploma or GED; Must have at least 3 years of leadership in Housekeeping department OR combination of Front Desk/Housekeeping OR combination of F&B/Housekeeping leadership experience. Prefer Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Assistant Director, Housekeeping Resume Examples & Samples

Leads and coaches the Housekeeping team by driving goals in on all pillars including; Voice of the Guest, LQA, CES and GOP
Responsible for the operation of the Housekeeping department in the absence of the Director, Housekeeping
Work cohesively with the laundry department and assist when needed
Assist the Director, Housekeeping in the administration and management of housekeeping operations including payroll, labour standards, scheduling, expenses, and inventory control
Assist in developing departmental policies and procedures to achieve high quality cleanliness, maintenance and aesthetic value
Actively participate in the effective management of employee relations within the department through involvement in recruitment, performance appraisals/LEAD reviews, recognition, incentive programs, shift briefings, communication meetings, etc
Coordinate monthly analytic reports for preventive maintenance programs and various expense categories
Handle guest complaints and follow through on required actions
Planning of special projects associated with the property
Ensure lost and found property procedures are followed accurately and consistently
Coordinate continuous preventive maintenance programs with Maintenance and Front Office operations
Develop, implement and maintain a Fairmont Standard based training plan
Maintain and support our Guest Room Audit Program
Develop and maintain close and effective working relationships with all hotel departments
Maintain a safe work environment, by ensuring proper accident reporting, hazard identification, training and return to work programs
Proactively search for new and more efficient equipment and techniques to assist colleagues
University degree/diploma in Hospitality or equivalent an asset
Minimum 2-3 years previous experience in a Housekeeping leadership position within a similar establishment required
Valid Alberta Driver's License required
Computer literate with working knowledge of Microsoft Office, as well as Property Management System (or equivalent) required
Previous experience managing within a unionized environment is an asset
Must be a highly effective leader, possessing a high degree of interpersonal skills, drive and determination
Ability to work in a fast paced, diverse environment
Ability to work cohesively as part of a team, proven abilities to train and motivate team members

Asst Director of Housekeeping Resume Examples & Samples

Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis
Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis
Overseeing the Laundry Department and all of its functions
Prior Housekeeping Supervisory Experience in Hospitality
Must be highly motivated and have the ability to Multi-task

Housekeeping / Laundry Director Resume Examples & Samples

Must have a minimum of two (2) years' supervisory experience in a health-care setting
Must have training in environmental control practices and procedures
Must have the ability to plan, organize, develop, implement, and interpret the goals, objectives, policies, and procedures of the Housekeeping department
Must be able to ensure equipment is returned to appropriate locations in proper working condition and ready for the next use
Must be able to make daily rounds to assure that housekeeping staff are performing required duties
Must be able to routinely inspect facility for cleanliness and safety (i.e., storage rooms, closets, patient rooms)

Assistant Director, Housekeeping Resume Examples & Samples

Developing, implementing and maintaining a Fairmont Standards based training manual, which is a live manual requiring continual updating.Assisting the Director of Housekeeping in the administration and management of housekeeping operations including payroll, scheduling , supply and inventory control and the issuing of uniforms
A minimum of 1-2 Years of experience as an Executive Housekeeper in a mid-scale or an Assistant Executive Housekeeper in a large hotel with proven results –Operational Excellence, Colleague Engagement and Financial
Must be a highly effective leader, possessing a high degree of interpersonal, organizational, communication skills, ambition, drive and determination
Must have a passion for housekeeping!
Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping
Good problem solver with the ability to think outside the box
Knowledge of Property Management System (Fidelio, Opera or equivalent), Microsoft Office and Outlook are required
Hours need to be flexible to accommodate to operational need

Executive Director, Housekeeping Resume Examples & Samples

Ensure the departments within the scope of responsibility adhere to all hotel’s policies and procedures
Assume other authorities pertaining to the areas of responsibility as delegated by the Hotel Manager
Initiate and maintain effective communication between his/her department and all other operating departments
Maintain effective communication between his/her department and the Hotel Manager
Present his/her department’s view points at all Department Head Meetings
Constantly select, train, supervise, groom and terminate, when necessary, any persons within the scope of responsibility
Responsible for the negotiation in best favorable terms of any Outsourcing contracts in all departments required in order to maintain staffing levels
Initiate and maintain programs which control and decrease the Department’s operating expenses in labour, equipment, materials and supplies
Develop staff within the area of responsibility
Periodically review and update performance levels (TQM, PMP)
Supervise, guide, schedule, discipline and evaluate all staff in the areas of responsibility
Prepare related budget for labour, linen, guest rooms and cleaning supplies
Ensure 100% completion of all Maintenance Programs, based on yearly budget, including Laundry equipment
Implement and continually administer all aspects of the Linen Management Program
Periodically review and re-evaluate all equipment and make recommendations when additional purchases and replacements are needed
Periodically review and re-evaluate all supplies
Monitor the quality of all goods and services supplied to the department and maintain the standards set by RC Hotels and by Corporate
Periodically review and update labor standards, based on MOM regulations
Approve and submit on time to the Finance Department all invoices for goods and services rendered
Prepare annual recommendations for capital expenditure in areas covered by scope of responsibility for management approval
Implement and continually administer all aspects of the guest room supply control program
Periodically conduct physical inventory of room linen, as well as guest room supplies
At least annually prepare requisitions for management approval to ensure par stock for all items
Conduct physical inventory of Linen Management system (Prohost) components and prepare requisition twice a year for needed spare parts
Periodically review and update if necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies
Inspect rooms and public areas daily
Understand workings and procedures of Front Office and other related departments
Conduct meetings with all colleagues on a regular basis
Ensure Maintenance and further improvement of all TQM programs
Ensure that all security policies and procedures are compiled in all departments and areas under his/her responsibility ie. Master keys, lost & found, linen/guest supplies & all property management equipment, etc
Establish and maintain contact with trade associates, professional organisations, and industry publications for improvement of procedures and new technological advances
Oversee the successful & profitable operations of the Laundry
Comply with Brand, Hotel and department policies and procedures at all times
Carry out any other duties as and when assigned by the Management of the Hotel and department
Tertiary Education or Professional Qualification in Hotel Management
At least 10 years of experience in Housekeeping, Laundry and Public Areas
Excellent in verbal and written English
Product Leader, Innovative and strong in planning and organizing
People-oriented

Housekeeping / EVS Director Resume Examples & Samples

Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. This position is also accountable for the development and oversight of department goals and objectives in accordance with company/facility standards
Establishes priorities for the goals, objectives and strategies for the Environmental Services Department and other departments, as applicable. Studies systems and processes to understand and make improvements. Seeks to benchmark outside the organization to find better approaches. Makes predictions of volume trends, staffing and technology needs as well as supply costs
Defines roles, responsibilities, key relationships and accountability for all department positions. Develops supervisors, leads, and staff through assessing performance and promoting education and training. Accountable for the effectiveness/efficiency of work and employee scheduling systems
Assures the department is effectively and efficiently controlling budgeted manpower, materials, equipment, money and time. Ensures compliance with regulatory requirements. Promotes effective policies and procedures. Reports performance monitoring for expected time periods
Promotes win-win interpersonal relationships with supervisors, administration, system leadership, employees, colleagues, physicians, patients and customers. Promotes win-win negotiations with suppliers
Leads teams and contributes to efforts to improve processes and customer satisfaction, reduce waste and promote system integration resulting in best value care
May be accountable for the oversight of other departments and staff, including but not limited to, Linen and/or Transport Services for the facility

Asst Director of Housekeeping Resume Examples & Samples

Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs

Franchised Assistant Director of Housekeeping Resume Examples & Samples

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: Oversees staff of room attendants, laundry attendants and house persons by inspecting staff work and providing guidance so that deficiencies are corrected and standards are met.Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs.Plan, distribute, delegate and direct daily, weekly and monthly work assignments.Assist the Director with inventory control, departmental management, budgeting and procedure implementation and enforcement.Ensure proper use of chemicals and cleaning supplies by monitoring usage and ensuring proper labeling of hazardous supplies. Arrange staff scheduling and accurate payroll records in accordance with hotel policy.Monitor and develop team member performance.Promote a professional team environment. Maintain an excellent working rapport with all departments in the hotel
Coverage of morning, mid and evening shifts and duties as assigned. Perform any and all other tasks which are assigned by Director of Housekeeping. Uphold the highest standard of internal and external customer service at all times.Work weekend MOD shifts as needed
Previous Housekeeping experience is preferred.Proficient in the English language (verbal & written), second language is a plus.Must be able to handle a multitude of tasks in an intense, ever-changing environment.Ability to focus attention on guest needs, remaining calm and courteous at all times.Leadership skills to motivate and develop staff. Able to set priorities, plan, organize and delegate.Previous PMS experience an asset. Computer literate in Microsoft Window applications.Strong interpersonal and problem solving abilities.Highly responsible & reliable.Ability to work well under pressure in a fast paced environment.Ability to work cohesively with fellow colleagues as part of a team.Must be flexible in terms of working hours and days

Director of Housekeeping Services Resume Examples & Samples

Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained
Continuous visual and documented inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc
Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initiatives
College degree. -preferred
Minimum of 2 years experience in Supervisory /Management /Assistant Housekeeping position. -required
Word, Excel, Outlook. -required
Ability to read and comprehend complex correspondence in English. -required
Must be able to bend, crouch stoop and kneel. -required