Housekeeping Supervisor Resume Samples

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T Murazik

Thelma

Murazik

639 Rebekah Canyon

Los Angeles

+1 (555) 659 8351

639 Rebekah Canyon

Los Angeles

Phone

p +1 (555) 659 8351

Experience Experience

Chicago, IL

Housekeeping Supervisor

Chicago, IL

Hammes and Sons

Chicago, IL

Housekeeping Supervisor

Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making
Assists management staff in resolving employee grievances, and performing related human resources management activities
Supervises/Manages the Housekeeping team to include efficient staffing, team member development and training, performance management and policy enforcement
Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency
Coach, monitor, and develop team members for improved performance
Become proficient in the use and completion of work orders (WO) produced by Global Maintenance Management System (GMMS) or Work Orders for Windows (WOW)
Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews

Phoenix, AZ

Franchised Housekeeping Supervisor

Phoenix, AZ

Thompson LLC

Phoenix, AZ

Franchised Housekeeping Supervisor

Analyzes and resolves work problems, or assists workers in solving work problems
Provide assistance to coworkers, ensuring they understand their tasks
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
Assist Housekeeping management in managing daily activities of Housekeeping and Laundry
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Develop and maintain positive and productive working relationships with other employees and departments
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel

present

Houston, TX

Senior Housekeeping Supervisor

Houston, TX

Bahringer-Bradtke

present

Houston, TX

Senior Housekeeping Supervisor

present

Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive
Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
Actively participate in training and development programs and maximize opportunities for self-development
Works with superior in the preparation and management of the department’s budget and is aware of financial targets
Manage storage areas
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
Management of lost property for the hotel

Education Education

Bachelor’s Degree in Flexibility

The University of Alabama

Bachelor’s Degree in Flexibility

Skills Skills

Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
Ability to focus attention to details and be able to organize, prioritize and follow-up
Able to thing clearly, quickly and make concise decisions
Knowledge of basic housekeeping duties
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Ability to use good judgement and to maintain confidentiality of information
Excellent communication and interpersonal skills with the ability to interact with many types of personalities
Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times
Considerable knowledge of housekeeping policies, procedures, equipment, supplies, and bookkeeping procedures
Ability to deal professionally, courteously and tactfully with the public and coworkers

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15 Housekeeping Supervisor resume templates

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Housekeeping Supervisor Resume Examples & Samples

High School Diploma or equivalent. -required
Previous supervisory experience. -preferred
Must be stand, walk, crouch, kneel or crawl for long periods of time. -required

Housekeeping Supervisor Resume Examples & Samples

Supervise and train housekeepers and housepersons
Report any theft, damage, or lost and found item to management
Ensure proper furnishing and literature in units, conduct room inventory on daily basis, and document all items put in to the rooms
Reports to work on scheduled days at assigned time and in proper uniform according to company standards
Spanish - preferred
Detail oriented; self motivated; good communication skills; guest service oriented - required
Willing to work weekends, holidays, and evenings as needed - required

Housekeeping Supervisor Resume Examples & Samples

Adhere to budgeted numbers by properly balancing labor and operating costs according to business volumes
Hire and train all Housekeepers, house persons, and inspectors on established company policies and procedures
Leads day to day Inspector work scheduling using Hilton OnQ Insider software. Coordinates all staff training. Check and approve payroll on PeopleSoft
Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments , and lead daily pre-shift meetings
Ensures all work is completed by 4PM and clean up to Company’s standards. Personally inspects supervisors, inspectors, house persons and housekeepers’ work, inspects and cleans units when required
Work with HOTSOS program and ensures that all engineering issues are put in the computer in a timely manner
Must do a walkthrough of the entire property and fill out MOS sheet when he/she is scheduled
Other duties as assigned by the Executive Housekeeper and General Manager
Able to lift up to 50 lbs. - required
Able to stand for long periods of time - required

PM Housekeeping Supervisor Resume Examples & Samples

Check and inspect assigned rooms, report discrepancies immediately
Assist with proper training of housekeeping staff
Complete the required number of written inspection forms on the housekeepers
Maintains communications with other departments to ensure guest satisfaction
Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing
Share ideas on improving processes
High school or GED. -preferred
Must be able to stand or walk for up to 8 hours. -required

Housekeeping Supervisor Resume Examples & Samples

Supervision, training/coaching, brand standard implementation, handling guest challenges with care and concern, and ensuring guest requests are fulfilled in a timely manner
Responsible to assist in training, disciplining, and performance management for the housekeeping department
As needed fulfill all job responsibilties expected of Room Attendants, Housepersons, and Public Areas attendants including all general cleaning functions accross the resort
Supervising staff on the floor with inspections of rooms, linen closets, public space, and security of linen areas
Respond to guest requests in a timely, friendly, and efficient manner
Responsible for making sure that the room attendants and housemen follow company policies and procedure
Experience on Microsoft applications (Word, Excel, Outlook). -required
Must be able to communicate effectively in English, both written and verbal. -required
Able to lift up to 50 lbs. -required

PM Housekeeping Supervisor Resume Examples & Samples

Proficiency in Microsoft Office required (excel, outlook, word) -required
Must be able to communicate effectively both written and verbal in English. -required
Must be flexible with schedule at times- required

Housekeeping Supervisor Resume Examples & Samples

6 months – 1 year of housekeeping experience. -required
Previous supervisory experience. –preferred
Experience training and creating training tools - preferred
Must be flexible with schedule, including weekends and holidays- required
Valid US Drivers License and Clean Driving Record

AM Housekeeping Supervisor Resume Examples & Samples

Bachelor's Degree in Hospitality or related field- preferred
Previous housekeeping experience. -preferred
Ability to communicate in Spanish. -preferred

Housekeeping Supervisor Resume Examples & Samples

Provide supervision of general cleaning services to offices, halls, conference rooms and common areas of 346 Madison Ave, as well as limited access areas and storage areas such as stock rooms, restrooms, kitchen, vestibule, lobby, etc
Cleaning services shall include all glass (interior and exterior), floors, walls, fixtures, etc
Use and store cleaning chemicals, supplies and equipment in a safe and orderly manner
Operate vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner
Assist Facilities Manager with tracking and maintaining appropriate levels of cleaning materials,
Prioritize the workload according to instructions provided by the Facilities Manager
Bring unsafe and/or unsanitary conditions to the immediate attention of the Facilities Manager
Oversee and set schedules for the weekly Housekeeping staff
Sign out and carry a radio at all times during shifts and return to the security desk and sign out at the end of the shift. Must keep radio on at all times and respond to calls during working shift
Other duties as assigned within the scope of the Housekeeper’s routine scope of responsibilities
General housekeeping, cleaning and maintenance skills
Required: 5 year experience in supervising others
Required: Bi-lingual in Spanish

AM Housekeeping Supervisor Resume Examples & Samples

Responsible to assist in hiring, staffing, training, disciplining, performance management and goal setting for housekeeping department
As needed fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort
Assist with scheduling and timecard accuracy and edits according to scheduled hours
Able to use LMS and HotSos for all required housekeeping duties including reporting and tracking cleanliness issues, damage to the property, work orders, look up room statuses, run housekeeping reports, check arrivals and departures, monitor changes in room inventory throughout the day
Responsible to communicate with front office on a consistent basis and be able to check for early services, special service requests, check VIP report daily, inspect all VIP rooms and continually check assigned section and report any changes or discrepancies immediately

Housekeeping Supervisor Resume Examples & Samples

Monitor and work with team members by helping at towel desk, keeping locker rooms at "artistry" level, and assisting the Department Head with various indoor and outdoor tasks as needed
Build relationships with members by providing them with top-notch customer service
Ensure operations projects and tasks do not interfere with member experience
College degree in Business, Hospitality or related field preferred
One year customer service experience
Building operations and health/fitness operations experience preferred
Aquatic facilities operator certification (AFO),
Certified Pool Operator License (CPO) within 6 months of hire date
CPR/AED certification required within 30 days of hire

Housekeeping Supervisor Resume Examples & Samples

Organizing and scheduling of staff to best meet the needs of the facilities utilization, including Clubhouse and Rentals
Consistent and reliable communication with other departments and managers
Regular and reliable attendance and willingness to work with other members of the housekeeping team
Must be a high school graduate
2 years housekeeping experience preferred with references
Detail oriented, able to work with Microsoft word and excel, computer literate
Must have transportation to and from work and a valid Drivers License

Housekeeping Supervisor Resume Examples & Samples

Continuous visual inspections of Condominiums to ensure everything is clean and in working order
Experience in a supervisory position - preferred
Valid driver’s license with acceptable driving record - preferred
Strong communication skills - required

Front Desk & Housekeeping Supervisor Resume Examples & Samples

Handles guest objections (problem resolution)
Ensures the smooth operation of the Front Desk, assisting other departments when necessary and keeps the General Manager informed of hotel activities and problems, and works cooperatively with other Department Supervisors to ensure the operation is running smoothly
Assists in training of staff
Makes Room Assignments and maintains accuracy of current status
Properly directs sales efforts of cle
Suggests improvements in Front Office methods and service
Greets all guests when possible, and ensures a special welcome for VIP and returning guests
Perform other duties as assigned by the Housekeeping manager, INCLUDING HOUSEKEEPING ATTENDANT WORK AS NEEDED to make sure check-outs are completed by 4:00pm
Follow all training and policies as required by personnel and EH&S office including blood borne pathogen training, proper lifting, golf cart safety, etc
Receive information on room status and special requirements from the area supervisor
Assign sections, rooms and tasks to room attendants and house persons when necessary
Maintain communication with the front desk, advising room status throughout the day on a timely basis; advise maintenance department of maintenance problems
Work closely with personnel to promote open communications and ensure that standards are met and assignments completed, conducting room inspection to ensure that standards are met; follow up with room Attendants on deficiencies
Make recommendation to Housekeeping Manager on commendations, promotions and disciplinary action regarding employees reporting directly to them
Payroll
Inventory Management
Sales Training Development
Best practice development – communication between Housekeeping, Front Desk, and Maintenance
Guest Survey Analysis and corrective action planning
Weekly 1 on 1 with AGM and GM to focus on other areas of business (Balance Sheet, P&L, Guest Service, Interview, etc.)
Previous Front Desk and or Housekeeping experience

Housekeeping Supervisor Resume Examples & Samples

Hire and train all Housekeepers, housepersons, and inspectors on established company policies and procedures
Leads day to day Inspector work scheduling using Hilton OnQ Insider software
Coordinates all staff training
Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments, and lead daily pre-shift meetings
Ensures all work is completed by 4:00pm and clean up to brand standards
Personally inspects inspectors', house persons', and housekeepers’ work
Inspects and cleans units when required
Must do a walkthrough of the entire property and fill out MOS sheet when scheduled
Previous lead/supervisory experience - preferred

Housekeeping Supervisor Resume Examples & Samples

Foster a close working relationship with contracted cleaning customers
Manage the departments scheduling, billing, supply orders and payroll
Provide staff, training, coaching and performance reviews for the night cleaning department
PeopleSoft - preferred
English - required
Valid driver’s license with acceptable driving record - required

Housekeeping Supervisor Resume Examples & Samples

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Able to speak, read and write English
Proficient in the use of Microsoft Office
Organizational and training abilities
High School or Diploma in Hotel Administration, Hotel Management or equivalent
2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training

Housekeeping Supervisor Resume Examples & Samples

Bedroom service
Bathroom service
Linen maintenance
Recommended changes to these standards and training needs on an ongoing basis
Distribution and collection of keys
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Coordinate special projects (eg. site rooms, vermin control, window and carpet cleaning, room inventories)
Manage all special requests made by guests
Management of lost property for the hotel
Complete stock takes as required
Conducts shift briefings to ensure hotel activities and operational requirements are known
Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive
Works with superior in the preparation and management of the department’s budget and is aware of financial targets

Housekeeping Supervisor Resume Examples & Samples

Assist with scheduling and room assignments to ensure proper coverage while you ensure all colleagues of the team are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
Inspect storage rooms and room attendant carts for neatness, cleanliness, and adequate supplies
Ensure good repair of all the cleaning equipment and timely maintenance of the rooms
Complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc
Perform all necessary Housekeeping duties including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
You may regularly assist with deep cleaning projects

Housekeeping Supervisor Resume Examples & Samples

Demonstrates a pleasant personality with a mature disposition
Is willing to go the “Extra Mile” in order to exceed guests’ expectation
Is a team player and contributes to ensure the smooth operations of the Housekeeping
Is able to work on a rotating roster
Preferably has a certification/ basic knowledge in Hospitality/ Tourism
Able to read and write English
Proficient in the use of Microsoft Office and Front Office System
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
4 year experience inHousekeeping Department

Housekeeping Supervisor Resume Examples & Samples

Follow proper payroll and key procedures
Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed
Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms
Make recommendations and follow through on disciplinary action for assigned staff
Provide excellent guest service in all areas of responsibility
Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee
Monitor the performance of house persons so there are sufficient supplies in the maid station
Interpret all departmental policies, procedures, and standards
Coordinate work orders in assigned areas and follow up on inspections
Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning
Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing
Schedule and participate in departmental meetings
Handle all lost and found items according to procedure

Resort Housekeeping Supervisor Resume Examples & Samples

3 years related housekeeping experience
Computer skills including Word, Excel, Power Point
Able to handle stress in a fast-paced work environment
Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented

Housekeeping Supervisor Resume Examples & Samples

Organize work assignments for all cleaning attendants and quality assurance inspections on a daily basis. Performs checks to ensure quality standards are met
Conduct semi-annual unit inventories and semi-annual deep cleanings per rental management contract. Responsible for purchasing needed inventory items for rental units
Working knowledge of various computer software programs preferred
One to three years hospitality customer service experience preferred in discipline

Housekeeping Supervisor Resume Examples & Samples

Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time)
Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time)
Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time)
Reporting Problems: Identifies and reports maintenance related problems. (10% time)

Housekeeping Supervisor Resume Examples & Samples

Experience of working in a similar environment essential
Experience of supervising others
Good Level of English is essential
To be familiar with any legislation such as COSHH and Health and Safety
Excellent Customer Services skills

Housekeeping Supervisor Resume Examples & Samples

Ensure that employees are at all times attentive, friendly, helpful and courteous to all guest, manager and fellow employees
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked
Maintain key control
Handle items for "Lost and Found" according to the standards
Minimum 2 to 3 year progressive experience in a hotel or related field required
Applicants must be willing to work all shifts, all days, and all holidays
Four Diamond hospitality experience highly desirable
Proficiency with Microsoft Outlook, Word and Excel

Housekeeping Supervisor Resume Examples & Samples

As a key member of the hotels supervisory team the housekeeping supervisor is responsible for the supervising of the room attendants and laundry team
As a supervisor it is the responsibility to ensure the team clean and maintain high standards in guest bedrooms and in guest areas on a day-to-day basis
This role provides support to Head & Deputy Housekeeper, offer support to Guest Room Attendants and provides supervision of guest room attendants and the housekeeping ambassador team
Demonstrable skills in strategic vision and execution or hospitality

Housekeeping Supervisor Resume Examples & Samples

Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced
Enforces standard procedures for the acceptance, security and return on guest lost and found items
Turn in ready rooms to computer as soon as they become available; turn in discrepancies with front desk daily before the end of shift
Turn in maintenance requests daily
Provide on-going training to Room Attendants and Housepersons
Assist in cost control and payroll
High school education, GED, or equivalent experience
Minimum 3 years of experience working in housekeeping is required in a high volume hotel, conference center or resort with at least one of those in a supervisory role
Must be able to work any shift, weekends, holidays, and special events, as needed
Basic office skills, experience with personal computer & Microsoft Office, general office equipment and 10-key calculator

Housekeeping Supervisor Resume Examples & Samples

Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses
Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction

Housekeeping Supervisor Resume Examples & Samples

Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information
Employee Referral Program
Credit Union

Housekeeping Supervisor Resume Examples & Samples

Proficient in English (verbal & written) essential
Proven training skills
Available for shift work including weekends and holidays

Housekeeping Supervisor Resume Examples & Samples

Responsible for conducting quality inspections to ensure the highest levels of cleanliness in guestrooms, public areas and Heart of House in accordance with Fairmont standards, policies and procedures
Ensures high morale and productivity levels of Colleagues through training & development, and ongoing communication including performance reviews, career development and consistent feedback and/or corrective action
Assists Housekeeping Leaders in the building of an efficient team of Colleagues by participating and showing initiative concerning quality hiring, retention and development of Colleagues
Responsible for taking a lead role in the coordination of all Housekeeping Colleagues and activities including: office opening and closing, daily room assignments, evening service assignments, special tasks, and shift briefings
Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
Must be guest-oriented, have a vibrant personality, posses strong initiative with observational skills & attention to details

Housekeeping Supervisor Resume Examples & Samples

To ensure the cleanliness of public areas are maintained, ensuring maximum guest satisfaction and adhering to standard required by our hotel
To supervise public area attendants and inspect public areas such as restaurant function rooms, offices, lobby and surrounding services areas
Paying attention to details by keeping the standard of public area cleanliness and product maintenance adhering to standard required by our hotel
To report on adverse guest comments as and when required
To report and record Lost and Damaged items
To log daily events in logbook and follow up on previous information reported by other Team Leaders daily
To prepare duty rosters of public area attendants
To make weekly amenities of guest supplies
To check public areas, F&B outlet, offices, toilets, locker and car parks
To coordinate with F&B and all kitchens to make sure that all kinds of pest are under control
To report and follow up on repair and maintenance
To document all incidents in logbook
To ensure function rooms and toilets are clean before function start
To attend to guest requests and complaints

Housekeeping Supervisor Resume Examples & Samples

To ensure the cleanliness of public areas, guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel
To supervise Guest Service Assistants and inspect guest rooms and surround service areas
Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel
To report on adverse guest comment as when required
To report and record Lost and Damaged items in the supervisor’s logbook
To log daily events in the logbook and follow up on previous information reported by outgoing supervisor daily
To prepare duty rosters of Housekeeping Attendants
To replenish guest supplies and cleaning requirements weekly
To make requisition of chemicals supplies
To check guestrooms
To check all the guest rooms, VIP in-house, VIP arrival and long staying guests
To prepare and issue room status report
To document all daily activities and events such as guest complaints in the logbook
To attend to guest requests and complaints. Takes corrective action
To assist in inventory of guestroom linen
Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss
Prepares supervisor’s report, accomplishes requisition from and maintenance work orders
Collects room attendant’s reports and keys for submission to service coordination/ Asst. Housekeeper
Reports and turn over any items left by guests to Lost & Found in-charge
Maintains high-standards of cleanliness of all guest and service elevators
To check on the standard of “Turn down services”
To liaise closely with Front Office regarding guestroom status
Training new staff and monitors their performance

Housekeeping Supervisor Resume Examples & Samples

Reporting to Housekeeping Manager / Assistant
To supervise Housekeeping Team Member and inspect guest rooms and common areas surround services areas
Responsible of keeping the standards of cleanliness and product maintenance adhering to standard required by the hotel
Ensures that rooms look attractive
Checks that equipment is in good working order, informing the Housekeeper of any anomalies
Ensures that guest documentation in the rooms is complete and up-to-date
Applies the procedure for handling lost property
Is responsible for maintaining the cleaning of all rooms and common areas "
To report and follow up on repairs and maintenance
To ensure function rooms and common areas are clean
To attend request and complaints
To assist the inventories every month
Carry out duties assigned

Housekeeping Supervisor Resume Examples & Samples

To inspect all guest rooms and ensure the cleanliness of rooms and common areas are maintained
To check and ensure room attendant – maids cart are sufficiently stocked and tidy at all times
To report defects and ensure defects are rectified immediately by Engineering team
To prepare and issues room status report
To document and maintain and up to date records on all lost and found items
Supervise and assists in the daily housekeeping of the hotel area

Housekeeping Supervisor Resume Examples & Samples

To provide a courteous and professional service at all times
To maintain good working relationships with your own colleagues, and all other departments
To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety
To carry out any other reasonable duties and responsibilities as assigned
To perform secondary duties as assigned by the Assistant Housekeeping Manager
To check Public Areas, F&B outlets, toilets, locker and car parks
To document all incidences in logbook
To ensure function rooms and toilets are clean before functions start
To check on the standard of “Turn downs service”
To liaise closely with Front Office regarding guest room status

Housekeeping Supervisor Resume Examples & Samples

Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one’s work place
Must be able to take initiative and work productively within any given period of time, unsupervised. Should be flexible and must work well under pressure
Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
Should display leadership qualities in regards to thinking clearly, quickly, and making decisions
Ability to remain calm and courteous with demanding/difficult guests and/or situations
Assist the Housekeeping Staff whenever necessary in performing all job functions
Report about shortage of any supply and make orders if assigned
To make a statistics reports
To follow fire safety regulations

Housekeeping Supervisor Resume Examples & Samples

Minimum Acceptable Experience Level: Experience supervising staff
Knowledge, Skills, and Abilities:Ability to work effectively with multi-national staff and demanding customers
Education: A high school diploma or GED
Licenses and Certifications: None
Security Vetting: Already possess a Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification prior to being hired is required for the position. Must maintain eligibility at the required certification level for the duration of the contract
Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures
Citizenship: US Citizenship is not required
Medical:Successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment
Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility
Cross-cultural sensitivity with an international perspective
Excellent organizational and time management skills
Ability to become an active and functioning member of a team

Housekeeping Supervisor Resume Examples & Samples

Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management
Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years
Prepare Housekeeping Attendants job assignments
Issue keys and supplies to Housekeeping Attendants
Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
Attend daily meetings and receive special instructions
Receive check-outs before reporting them as vacant
Receive special requests from guests and carry them out
Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
Fill out report and hand over found articles to the lost and found department
Supervise cleaning of guest rooms, corridors and stairwells
Train and assist Housekeeping Attendants and advise Superior about performance
Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Housekeeping Supervisor Resume Examples & Samples

Inspects and evaluates guest rooms for cleanliness
Reports needs in general cleaning and repairs of general rooms and hallways
Oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked
Reports general cleaning needs and maintenance problems in guest rooms, corridors, service areas and linen closets
Assigns room and keys to Guest Room Attendants
Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments
Advises manager or desk clerk of rooms ready for occupancy
Ensures that all lost and found items are promptly turned in to the Security Department
Inventories stock to ensure adequate supplies and issues supplies and equipment to workers
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
One to three year experience as a Housekeeping Supervisor/Inspector at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship
Proficient knowledge of Microsoft Office to include Outlook, Word, Excel, and Power Point
Keyboarding and typing skills
Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted

Housekeeping Supervisor Resume Examples & Samples

Must have high school diploma or equivalent
Must have previous work experience in laundry services, janitorial services, and/or housekeeping services
Possess effective written and oral English communication skills. Additional Spanish language skills preferred
Working knowledge of Housekeeping equipment and systems (vacuums, cleaning chemicals, cleaning tools, turning rooms around from dirty to clean in a timely manner) and be familiar with resort management software such as Resort Data Processing (RDP) or similar programs
Intermediate Microsoft Office software skills, including Word and Excel
Good driving record, hold a valid US driver’s license and meet approval standards to operate YMCA vehicles
Must be able to work a flexible work schedule as hours will vary and will include weekends, evenings and holidays
Good interpersonal and leadership skills, and teaching/training skills
Ability to work with people from diverse cultures from around the world
Able to access and move throughout all YMCA facilities that require Housekeeping cleaning (lodges, cabins, staff housing, meeting rooms and other YMCA facilities)
Must be able to lift up to 50lbs, 3 feet off the ground and be able to climb stairs with load
Must be able to stand up to 8 hours a day and perform moderate to hard physical labor while carrying out cleaning duties
Check facilities after they have been cleaned by Housekeeping crews and assign follow-up/touch-up tasks as needed independently (without the presence of the Housekeeping Director or Housekeeping Assistant Manager)
Train and supervise Seasonal Housekeeping Supervisors, Crew Leaders, Dorm Custodians, General Seasonal Housekeepers
Work alongside housekeeping crews and in the laundry services area as needed
Assure that all areas in the Laundry and Housekeeping Building are cleaned and stocked before the end of workday
Utilize all RDP tools including in-room telephone interface system, RDP reports, and other electronic/computer systems such as the “Y” drive and Outlook
Be an active and supportive member of the Snow Mountain Ranch Housekeeping team
On-call person for problems, emergencies, etc
Support the Association safety program. Promote safe work practices and a safe environment for guests/members and staff
Support and contribute to employee training programs, such as the International Program, Navigators, Calvin Leadership, etc
Support YMCA of the Rockies Mission Statement and reflect YMCA core values in all functions – faith, caring, honesty, responsibility & respect
Maintain equipment for daily use, including vehicles, vacuums, supply closets, cleaning “buckets”
Promptly report all repairs that are needed in lodging facilities (including staff housing) to the maintenance department
Shuttle Housekeeping crews around the property as needed
Take cabin inventory twice a year/as needed

Housekeeping Supervisor Resume Examples & Samples

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Must be authorized to work in the U.S

Housekeeping Supervisor Resume Examples & Samples

Inspect Laundry Attendant’s and Public Space Housepersons work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
In the absence of the Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
Monitor cleanliness and orderliness of Housekeeping Areas to include Room Attendants’ carts, linen closets, control closets, stairways and landings
Oversee the daily assignment of duties, ensuring Room / House / Laundry Attendants carry a work assignment

Housekeeping Supervisor Resume Examples & Samples

Proficient with office tasks, including Windows, and Microsoft Office
Versed in phone etiquette and guest interactions
Be part of a cohesive team with a singular focus on creating the best possible guest experience

Housekeeping Supervisor Resume Examples & Samples

Key Job Functions
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Appropriate professional appearance and demeanor
Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Computer knowledge is helpful
Knowledge of a foreign language is preferred

Housekeeping Supervisor Resume Examples & Samples

Previous supervisory experience
At least 1 year of housekeeping experience
Flexible schedule to include weekends and holidays

Housekeeping Supervisor Resume Examples & Samples

Maintains complete knowledge of, and complies with, all Company and department policies, service procedures and standards
Regularly inspects all guestrooms, and plays an active leading role in the hotel’s Quality Inspection Program
Monitors and controls the operation of various Housekeeping areas, including, however not limited to the linen room, uniform room, guestroom floors and pantries, public areas, office spaces and storerooms
Maintains regular inventory of linens, amenities, cleaning and other housekeeping-related supplies
Ensures guest issues are resolved in a timely manner, and promptly informs the Director of Housekeeping for appropriate follow up
Makes recommendations in the professional development, counseling, and appropriate corrective action of associates, in accordance with established Company policy
Assists in training all new Housekeeping associates, and helps regularly update all Housekeeping manuals
Helps in cleaning the rooms when needed
Performs all other duties as required
Previous experience as designated departmental trainer
Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times
Exceptional oral communication skills to effectively negotiate and persuade staff in achieving results
Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem solving skills
Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity
Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including mornings, evenings, weekends, and holidays
Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks
Excels in a team environment
Proficiency in Microsoft Office, Opera Property Management System, HotSOS,

Housekeeping Supervisor Resume Examples & Samples

Assists the Housekeeping Manager with daily duties
Ensures that all housekeepers report to duty punctually, well-groomed, and in proper attire
Assists in the development and implementation of schedules, duties, apparel, appearance, and conduct of all housekeeping staff
Directs the control of linen counts and handling, and maintains an inventory of rooms
Ensures that all work areas are neat, clean, and organized and performs such other duties as required or directed
Responsible for ensuring that employee housing is cleaned twice each week
Computer knowledge is a plus

Housekeeping Supervisor Resume Examples & Samples

Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
Inspects rooms, public space and back-of-the house areas continually
Determines appropriate staffing levels for forecasted business and schedules employees accordingly
Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc
Manages operation of (and/or outsourced relationship with) laundry
Monitors assigned departments with compliance to safety standards
Coordinates room availability with the Front Office Manager
Coordinates room maintenance with Director of Engineering
Provides genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and works to resolve

Franchised Housekeeping Supervisor Resume Examples & Samples

Manage the Housekeeping Department in the absence of the Executive Housekeeper
Ability to read and write in order to complete necessary reports
Ability to communicate effectively and pleasantly with guests and staff as necessary
Ability to supervise others

Housekeeping Supervisor Resume Examples & Samples

Excellent English language skills both written and verbal
Must be able to work AM Shifts every day of the week; including weekends and holidays
Excellent interpersonal and problem solving skills

Housekeeping Supervisor Resume Examples & Samples

Bachelor’s Degree or equivalent, preferred
Knowledge of tools, equipment, services and supplies facility operation
Strong interpersonal, verbal and written communication skills
Excellent interpersonal skills to communicate with all levels of Maintenance, Management and Client
Must possess strong aptitude and skills using Microsoft Office Suite applications (i.e., Word, EXCEL, PowerPoint, Access, Outlook)

Housekeeping Supervisor Resume Examples & Samples

Responsible to manage supplies including ordering, and inventory of all housekeeping items
Ensure that servicing the hotel guests in a friendly and efficient manner is the #1 priority
Must be able to stand or walk for up to 8 hours. –required
Basic Computer skills. -preferred

Housekeeping Supervisor Resume Examples & Samples

Operate within departmental budgets through effective stock and cost controls and well managed schedules
Support departmental targets and objectives, work schedules, budgets, and policies and procedures
Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
Ensure ongoing training to support Executive Housekeeper
Deputise in absence of Executive Housekeeper
Experience managing a department and Profit and Loss account

Housekeeping Supervisor Resume Examples & Samples

Supervises Room Attendants in the cleaning of guest rooms
Assists in cleaning guest rooms and public areas as necesarry
Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily
Supervises the completion of short notice requests for rooms
Prepares requests for replacement of furniture, fixtures, etc. and follows up to ensure completion of request
Inspects all check-out/stay over rooms for adherence to brand standards
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
Communicates and demonstrates the service brand behavior to other employees
Assumes the responsibility to notice when the guest is not satisfied and utilizes brand service standards to resolve any issues
Orients employees to the department and hotel and provides on-the-job training on job responsibilities
Prioritizes and assigns work
Assists management in hiring, scheduling, providing feedback, motivating and coaching employees

Housekeeping Supervisor Resume Examples & Samples

Conduct pre-arrival and departure inspections in rental and homecare condos. Communicate any maintenance needs to front desk
Conduct common area inspections - hallways, elevators, stairwells, garages, pool decks...etc
Inspect and organize housekeeping and linen closets. Inventory and order supplies as needed
Responsible for high level of communication with front desks, house persons, and housekeeping teams to ensure all housekeeping and maintenance issues are addressed
Other projects and responsibilities as needed

Housekeeping Supervisor Resume Examples & Samples

Housekeeping Budget tracking
Housekeeping Contract Scope Change Review
General Housekeeping Program
Emergency Response Clean Up Program
Site Contracted Services Management Support Areas of responsibilities may include: Management Responsibilities for the following Support Personnel Jones Lang LaSalle & the client
Vendor / Contractor Personnel
Absentee / PTO Coverage
Weekend Management Coverage Measurable Objectives
Safety Compliance KPI Compliance Client Customer Satisfaction Survey
IPMP Score & Program Compliance
Pure Safety Program Compliance
Business Plan Deployment

Franchised Housekeeping Supervisor Resume Examples & Samples

Highlight vacant dirty rooms to be cleaned first on housekeeper's boards
Check and report current status of rooms
Provide ongoing supply of vacant dirty rooms to housekeepers
Report any rooms unable to service to Director of Services/General Manager
Must be a self starter and able to work independently

Housekeeping Supervisor Resume Examples & Samples

Participate in training and supervising part-time event & post event custodial staff on nights, weekends, and holidays
Assign event staff to duties and locations
Provide customer service as needed
Perform general cleaning duties effectively and assist with supervision of event staff
Interfacing with the Housekeeping Manager and Housekeeping Coordinator to ensure impeccable cleaning standards are maintained and safety procedures followed
Organize and maintain janitorial supply rooms/closets and work with building staff to ensure recycling and compost guidelines are met and adhered to
Other duties as assigned by management
2-4 years prior supervisor experience in the cleaning of arena, commercial and or convention type buildings
Ability to supervise and train part- time staff and maintain effective working relationships with staff and internal/external customers
Custodial experience required; custodial experience in a public venue/event preferred
Experience working successfully with a large, diverse staff
Knowledge of custodial chemicals and processes including occupational hazards of the work and necessary safety precautions
Knowledge of custodial equipment, cleaning supplies and methods to be used on various surfaces
Demonstrated knowledge in floor care and the ability to perform these duties with limited to no supervision. Experience with floor equipment and preventive maintenance is required
Fluent in speaking and writing English

Housekeeping Supervisor Resume Examples & Samples

Inspect and release rooms, ensuring defects are reported and actioned
Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests
Attend to guest queries and complaints, liaising with the Executive Housekeeper when required
On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner
Performance management of employees, adhering to policies and processes
Assist with cleaning rooms when required

Housekeeping Supervisor Resume Examples & Samples

Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Housepersons. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels
Maintain Positive Customer and Associate Relationships: assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings
Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping Managers
Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards

Housekeeping Supervisor Resume Examples & Samples

Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Supervise and coach team members’ performance toward achieving exceptional guest service
Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards
Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned
Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained
Demonstrate Fairmont core values in all interactions
Ensure employees receive the required training and support to effectively perform their roles
Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews
Assist in the preparation of preventive housekeeping maintenance reports and analyses
Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures
Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
Participate in hotel committees
Perform any other function related duties and projects as assigned
High school diploma required; Hospitality degree is an asset
At least 2 years housekeeping experience in a luxury hotel environment required
At least 1 year supervisory experience is preferred; basic training skills are required
Experience with Property Manager and Microsoft office suite of programmes is an asset
Demonstrated strong attention to detail and the ability to meet exacting standards
Proven ability to focus attention on guest needs, remaining calm and courteous at all times

Housekeeping Supervisor Resume Examples & Samples

To assist in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms, public areas and back of house areas, following the hotels Standards of Performance
To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy
To be entirely cooperative with the different sub departments of Rooms Division or any other Department of the Hotel as assigned and perform all duties and tasks when rotated or assigned to another department
To have a thorough understanding and knowledge of Rooms related service and product
To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests
To assign responsibilities to team members, implementing multitasking principles and to check their performance daily
To monitor guest supplies, bathroom amenities and stationary and reduce spoilage and wastage
To inspect all guest corridors, service areas, lift landing areas and fire stairs
To ensure that the Place of Work and surrounding area is kept clean and organized at all times
To conduct frequent and thorough inspections together with the Assistant Housekeeping Manager / Housekeeping Manager related to standard and cleanliness of the hotel

Housekeeping Supervisor Resume Examples & Samples

Strong problem solving skills
Strong analytical and organizational skills
Knowledge and ability to use Microsoft Office suite, e-mail and Internet browsers, data processing and other software
Excellent oral and written communications skills, particularly in cross-cultural setting
Ability to maintain the absolute confidentiality of sensitive material and information
Excellent attention to detail and accuracy
Ability to provide consistent, timely follow-through on time sensitive matters
Ability to manage, process and analyze information
Ability to work proactively and independently, and collaboratively as necessary
Ability to interact positively and effectively with a diverse group of people while providing consistently excellent customer service company-wide
Ability to prioritize work assignments appropriately and manage pressure of conflicting demands

Housekeeping Supervisor Resume Examples & Samples

Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards
Produce schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments
Monitor consumption and order replacement of guest and cleaning supplies
Associate’s degree or equivalent or 3-5 years related experience and/or training; equivalent combination of education and experience

Housekeeping Supervisor Resume Examples & Samples

Inspect all arrival and departure rooms
Regularly make spot inspection of occupied rooms
Report to maintenance problems in the room and follow up until their completion
Assigns maids and rooms housemen on a daily basis via daily work forms using information from the computer system and maid reports
Delivers or assigns for delivery items requested by guest such as fans, irons and hairdryers
Handles lost and found property according to department procedures
Supervises maids and rooms housemen and deals with or if necessary liaises with housekeeper on any problems they may have
Inspects maids storage areas and instructs maids on any changes required
Makes sure that maid have any cleaning supplies and room amenities that they may require
Liaises with laundry on any needs in the rooms area
Checks out any discrepancies that involves room occupancy and guest count
Carry out any related task deemed necessary by management
Should have high school education
Should be able to communicate in a friendly by authoritative manner
Must be friendly and courteous in guest contact
Should have clean and tidy personal appearance and be able to command respect
Previous experience working in the hotel industry would be a plus

Housekeeping Supervisor Resume Examples & Samples

Is accountable for meeting all of the obligations required of assigned employees
Helps direct, guide and train new staff and provides ongoing training to existing staff
Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas
Dusts both low and high areas
Wipes down or cleans various surfaces
Removes and transports trash to the appropriate disposal areas
May change light bulbs and perform light facility maintenance
May operate a vehicle to work at various locations
May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks
Provide the highest quality of service to the customer at all times
Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department
Wear proper uniform at all times
Have a thorough knowledge of emergency procedures
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the handbook
Those interpersonal skills/characteristics needed to effectively direct assigned employees
A dedication to providing a high quality service that meets all client expectations and requirements

Housekeeping Supervisor Resume Examples & Samples

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence, and procedure manuals
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Communicate effectively, both orally and in writing
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Work in an organized and effective manner with co-workers and supervisors

Housekeeping Supervisor Resume Examples & Samples

Open or close housekeeping: check rooms inventory, assign rooms to room/suite attendants
Housekeeping Supervisor monitors payroll reports and work schedules
Housekeeping Supervisor responds to special guest requests in a timely, friendly and efficient manner
One year of Hotel Housekeeping experience required
Six months of previous supervisory experience required
Must have previous computer and administrative experience

Housekeeping Supervisor Resume Examples & Samples

Good oral and written communication in English
Previous experience in Hosting Service (Governance)
Good interpersonal skills

Housekeeping Supervisor Resume Examples & Samples

Supervise Room Attendants and Housemen
Experience in Housekeeping department in luxury environment
People manager
Excellent in both Dutch and English language
Well groomed and good personal hygiene
Candidate must be in the possession of a valid residence and working permit for the Netherlands
Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations

Housekeeping Supervisor Resume Examples & Samples

1) Makes at least one round in the hospital daily to ascertain general cleanliness of facility
2) Checks storeroom supplies and reports any deficiencies to Department Manager
3) Inspects equipment for cleanliness and necessary repair work
4) Interviews five patients each week to ascertain patient's satisfaction with housekeeping services
5) Supervises employees daily to see if they are in their scheduled areas and are completing their scheduled workloads
6) Answers and reports complaints received from patients, visitors and hospital staff to Housekeeping Department Manager for correction
7) Responsible for notifying housekeeper of impending checkouts when informed by Nursing Service of their availability
8) Inspects checkouts weekly on a random basis utilizing hospital’s established standards
9) Keeps daily records on checkouts, census, linen usage and supply usage
10) Inspects assigned projects for completion on a daily basis
11) Completes maintenance work orders on any deficiencies observed within the facility
12) Maintains daily records of needed project work in facility and reports it to Department Manager once a week for implementation into the weekly projects schedule
13) Maintains key control and assignment of keys to department personnel
14) Assists Housekeeping Department manager in training and orienting new employees; retraining of existing employees
15) Keeps up with new product and procedure developments in the Housekeeping industry
16) Stays alert of hospital emergency plans so the housekeeping staff may be utilized

Housekeeping Supervisor Resume Examples & Samples

In the absence of the Operations Manager or General Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
Ensure records of daily assignments are completed, signed off and turned into the Front Desk on time
Maintain key control of all housekeepers keys
Ensure completion of cleaning projects as required
Ensure that the public area is kept neat and clean at all time this includes but not limited to: Entrances, lobby, tile floors, hallway carpets, stairwells, business center, breakfast area, guest and hotel laundry areas, back of the house, business center, and fitness center
Load and unload washes according to standards
Wash and dry all dirty linens, towels, rags, etc
Sort all hotel linen according to type, color, size, etc
Pre-treat all stained linen before washing
Clean dryer filter daily and maintain all equipment as trained
Sweep and mop laundry floors, storing all linens off the floor
Fold towels and linens
Remove and sort dirty linens and towels from laundry carts
Keep laundry carts clean and free of debris
Maintain clean work area
Sort clean laundry according to type and load carts
Assist management with a monthly linen inventory
Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures
Vacuum guest corridors
Keep hallways, public areas and closets neat and organized
Maintain cleanliness and sanitation in public restrooms
Adhere to the schedule for project cleaning of public areas
Maintain the stairwells to hotel standards

Housekeeping Supervisor Resume Examples & Samples

Inspect all assigned Guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest Rooms to ensure guest satisfaction
Carry out special needs and requests of the guests, VIP’s and repeat visitors
Good communication and administrative skills
Ability to be self-motivated, organized and demonstrate good team work
Fluency in English
Computer literacy (Microsoft applications)
Opera
Pro-active approach, and the ability to meet deadlines

Housekeeping Supervisor Resume Examples & Samples

To supervise and monitor the work of the room attendants and public areas attendants
Opera know-how
Health in good condition
Fluent in English language and conversational Arabic

Housekeeping Supervisor Resume Examples & Samples

To actively participate in daily briefing, department meetings
To inspect rooms cleaned by Room Attendants including all VIP and Showroom
To assist in the training and supervision of the Room Attendants
To ensure maximum efficiency in performance of Room Attendants
Previous housekeeping experience is an asset

Housekeeping Supervisor Resume Examples & Samples

Checking of rooms to a high standard
Releasing clean rooms
Counsel staff if not performing to the department’s standards
Oversee the Houseperson
Training staff, including On Job Training and Induction
Room allocations including puplic areas
Coordinate department in absence of Head Housekeeper
Report any maintenance issues to the Engineering/Maintenance department
Other cleaning as required

Spa Housekeeping Supervisor Resume Examples & Samples

To lead and supervise the day-to-day operation of the department to ensure service standards are followed
To report necessary maintenance items
Previous leadership experience an asset
University/College degree in a related discipline an asset
Ability to work cohesively with fellow colleagues as part of a team

Housekeeping Supervisor Resume Examples & Samples

Allocate daily work and any special assignments to staff and the daily occupancy according to maids' reports
To regularly check the progress of each assignment and to assist to ensure that all assignments are completed as scheduled for every shift
Responsible for checking the cleanliness and maintenance in all areas
Reports to the Executive Housekeeper or Assistant Executive Housekeeper on any missing or damaged items
Handles and is responsible for any 'lost and found' items during the shift and to ensure all items are to be recorded according to the policies and procedures
To ensure that the rules and regulations of the department are adhered to

Housekeeping Supervisor Resume Examples & Samples

Empowered to make decisions that will create positive guest experiences
Trains and on-boards housekeepers
Ensures at all times housekeepers are adhering to Aramark policies and procedures regarding but not limited to schedules, room standards, uniform, completion of duties and guest services
Resolves employee concerns and effectively communicates with manager and Human Resources the concerns
Learn and maintain a knowledge around emergency procedures to ensure guest and employee safety
Utilizes radio for appropriate internal communications and ensures housekeepers use them appropriately
Monitor and direct all housekeeping personnel
Review housekeeping hours for labor reporting and payroll
Motivate and coach housekeeping employees
Performs all work in accordance with established safety procedures
In absence of night auditor, may be required to work the audit shift and complete duties of night auditor
Maintains fire in fireplace when necessary
Empties trash and recycling located around the location
Employee is responsible for knowing the environmental aspects and associated impacts of position. Job specific Environmental Aspects and Impacts will be communicated by manager during EMS training
Maintains quality assurance by reporting/handling issues and guest complaints according to standard processes
Minimum 2 years experience in like employment
Ability to train other people
Demonstrated ability to remain calm and handle stressful situations
CPR certification preferred. Must have valid drivers license

Housekeeping Supervisor Resume Examples & Samples

Ensuring all rooms are clean and ready for our guests
Oversee stock ordering and ensuring we have the appropriate par levels according to business needs
Effective allocation of rooms
Manage lost property, ensuring all items are recorded
Being vigilant towards the back of house areas, ensuring these are kept clean & tidy at all times
Supporting the Executive Housekeeper with;
Managing the Roster according to business levels
Performance reviews & development for the team
Updating and reviewing procedures when necessary

Housekeeping Supervisor Resume Examples & Samples

Supervise Housekeeping staff to ensure that all areas of the Campus are properly cleaned and maintained
Ensuring that any set-ups needing to be made for morning programming is done
Assigning staff tasks
Respond to campus facility emergencies at all times
Discipline employees in coordination with Human Resources as required
Other related duties, as assigned
Associate’s Degree and/or 3-5 years of experience working in a diverse housekeeping environment
Knowledge of general union guidelines and operating procedures
Experience in higher education is preferred
Speaks clearly and expresses self well in one-on-one conversations and groups
Interacts and proactively shares information with internal and external contacts where appropriate
Develops effective relationships with peers, students and employees
Assumes responsibility to ensure issues/concerns will be addressed and monitors them through conclusion
Effectively manages own time and resources
Customer service first attitude
Spanish language skills a plus
Self motivated
Driven toward increasing knowledge and technical certifications
Highly independent, competent and trustworthy

Housekeeping Supervisor Resume Examples & Samples

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making any recommendations for disciplinary and other human resources-related actions
Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed
Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties
Assist with scheduling and room cleaning assignments to ensure proper coverage
May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations
Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies
Manage procedures of lost and found items

Evening Housekeeping Supervisor Resume Examples & Samples

Responsible for overseeing and ensuring the cleanliness of all public areas
Manage, train and develop the public area cleaners
Manage guest issues and requests quickly and effectively
Manage master keys in his/her possession
Organise regular deep cleaning tasks, e.g. monthly deep cleaning and carpet shampooing
Patrol Front of House areas and Public Toilets regularly throughout the shift
Check status of hotel bedrooms and action any cleaning required and update status to give reception maximum amount of availability
Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication
Ensure a thorough handover to Housekeeping teams
Carry out preventative maintenance on equipment
Ensure team members comply with hotel security, fire regulations and all health and safety legislation
Provide excellent Guest service
A passion for delivering exceptional levels of Guest service
Previous hotel or leisure sector experience
Previous experience at Supervisory level

Housekeeping Supervisor Resume Examples & Samples

Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis
Notify Room attendant of any deficiencies found in the room and note on the attendants board
Check appearance of all employees to ensure compliance with Fairmont standards of appearance
Submit maintenance reports/requests to Royal Service
Confer with front office regarding information about discrepant rooms via phone or in person
Physically checks discrepant rooms to ascertain status
Inspect room attendants’ carts/signs board in the morning and the afternoon
Builds strong rapport with support departments
Minimum 2 years' experience in a Housekeeping role
Proven ability to guide and coach team members
An operational knowledge Microsoft Office suite (Word, Excel, PowerPoint)
Leadership, written/verbal communication, coaching and interpersonal skills
Strong guest service orientation
Able to balance a variety of conflicting priorities while providing guest service

Housekeeping Supervisor Resume Examples & Samples

Happy, friendly and helpful attitude to fellow team members and guests
Enthusiasm and commitment to deliver exceptional service and deliver on room standards
High Standard of personal presentation
Previous experience at a similar level
Knowledge of Opera would be an advantage

Housekeeping Supervisor Trainee Resume Examples & Samples

A student of the hotel school or other relevant education
Has great eye for detail and is punctual
Good communicative and social skills
Speaks preferably English and Dutch

Housekeeping Supervisor Resume Examples & Samples

Ability to communicate in both English and Spanish would be an advantage
Ability to push, pull and lift a moderate amount of weight
This position requires full schedule flexibility to include working AM and PM shifts. Weekends and holidays
A minimum 1 year hospitality experience preferred

Assistant Housekeeping Supervisor Beach Retreat Resume Examples & Samples

Report to the Housekeeping Manager on the operations of the Department
Monitor the daily housekeeping operations to ensure efficiency, effectiveness, safety and fun
Supervision of all housekeeping areas and staff implementation in order to enhance levels of service, quality, and sanitation standards
Ensure that all guests are served in an efficient and friendly manner with children as a primary focus
Ensure the highest standard of cleanliness and maintenance in all areas under the housekeeping department
Report any maintenance related issues to the Maintenance Department for repair and follow-up on these requests to ensure they have been carried out
Run day to day operational shifts according to the standard operating procedures
Ensure the Company’s Rules and Regulations are adhered to at all times
Ensure the teams have the tools to do their jobs are available
Assist management to ensure that monthly inventory of stock items are complete
Maintain a close working relationship between the rest of the Hotel departments and Resort
Ensure all cleaning schedules are completed as per schedule
Marketing
Ensure all aspects of the housekeeping areas are consistent with the corporate brand image
Effectively manage all queries, ensuring confidentiality where appropriate
Promote the company image via professionalism and support of the Housekeeping team services
Ensure that the Housekeeping Team adheres to the correct brand for marketing displays
Review and respond to guest related feedback as well as resolve and/or address to proactively avoid reoccurrence, and provide analysis of guest complaints with follow-up actions
Financial
Assist the departments in the achievement of Company standards for guest satisfaction while ensuring maximum profitability is achieved through tight specifications, and working with the hotel teams
Ensure all commodities are ordered, received, checked and stored correctly in accordance with company standards
Ensure the security of the Hotel is compliant to the Merlin Operating Manual
Development
Attend Company training programs to develop capabilities to help the organization in managing the hotel’s housekeeping operations
Input ideas regarding programs/initiatives focused on enhancing areas of operation
People
Develop and lead a professional, efficient, and effective team with a focus on quality of service, and the delivery and development of the guest experience
Act as a role model in leading through The Merlin Way
Assist with employee training, motivation and evaluation of staff accordingly to ensure staff turnover remains within group targets. Responsible for hiring, training, development, performance management, team building, and other culture and people management activities
Promote and demonstrate LEGO and Merlin’s culture and core values through words and actions
Function as a stakeholder in terms of climate survey results within own area of operation
Ensure Opening and Closing procedures are adhered to in accordance with Company standards
Health & Safety
Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur they must ensure that they are investigated appropriately, and that where necessary corrective action is taken to ensure that such incidents are not repeated
Ensure strict compliance with all relevant Hygiene and Safety legislation requirements
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur they must ensure that they are reported to their line manager, and must cooperate with any investigation as appropriate

Housekeeping Supervisor Resume Examples & Samples

Giving personal attention, taking personal responsibility and using teamwork when providing guest service
Listening, apologizing with empathy, finding a solution and following through when resolving guest problems
Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use 100% Guest Satisfaction

Housekeeping Supervisor Resume Examples & Samples

Assists in training all housekeeping staff
Assures that the Front Desk has room inventory in a timely manner
Supervises the Housekeepers, inspects guestrooms and public areas throughout the resort
Assures that the employees have the supplies necessary to perform their duties
Assists in the inventory process
Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports
Assist in all department meetings
Documents and communicates maintenance request to engineering department to ensure resort service quality standards are met
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction
Will be required to work in a fast paced stressful environment
Displays professional image at all times through appearance, dress and conduct
Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates
Assist/conducts training classes regarding safety, security, department procedures and service guidelines
Assists in the performance review process on a quarterly and yearly basis
Ensures hotel is in compliance with all federal, state and local laws, including OSHA
At least 2 years of related experience required
At least 1 year of management experience preferred

Housekeeping Supervisor Resume Examples & Samples

Manage guest requests and enquiries immediately
Excellent leadership, interpersonal, and communication skills
Strong computer proficiency, particularly with Microsoft Office
Organization, planning skills and the ability to prioritize
Commitment to accuracy and detail
Must be available to work on Saturday and Sunday mornings for 8 hours shifts
Must be available to work occasional shifts on Monday through Friday, as required by management

Junior Housekeeping Supervisor Resume Examples & Samples

Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP's receive special attention
Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
Schedules routine inspections of all housekeeping areas including occupied and non-occupied rooms
Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
Follows up on progress of agenda items covered in regular meetings
Maintains a steady flow of communication to the Housekeeping Manager on all matters affecting the Housekeeping Department
Ensures that consumption of guest supplies is under control
Works with the Housekeeping Manager on routine cleaning programs including spring cleans, etc

Housekeeping Supervisor Resume Examples & Samples

Conducts pre-shift meetings and reviews all pertinent information for daily activities, to include but not limited to, departures, arrivals, and stayover scheduled cleans
Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry departments
Assists in monitoring annual deep cleaning and carpet cleaning projects
Ensures each room meets quality assurance standards before being placed in the property management system as clean and available through daily inspections of guest rooms and public space using designated inspection checklists
Assists in ensuring proper, efficient, and timely communication channels are being maintained with management interdepartmentally
Maintains communications with the Maintenance Department by providing a written work order or entering into the Asgard system
Ensures that all lost and found items are bagged, tagged, logged into the Asgard system, and secured for sixty (60) days, or as outlined by state law
Coordinates with resort security or designee with storage and disposal of Lost and Found items
Assist in the training, motivating and assisting of team members to ensure fair, consistent and corrective action if necessary for team members in housekeeping, public area, and laundry
Responsible for ensuring the cleanliness and organization of housekeeping vehicles and storage rooms
Conducts weekly, monthly, and quarterly inventories in a timely manner, according to policy, to include maintaining desired par levels and recording of damaged and biohazard linen
Assist in maintaining a safe work environment
Assist in ensuring all team members have the tools necessary to perform their essential job functions
Maintains the highest standards of professionalism when interacting with fellow team members, members, owners and guests
Completes time keeping for all housekeeping team members in the absence of management
A minimum of six (6) months of experience in the hospitality, hospital, and home/office cleaning field required
A minimum of six (6) months of supervisory experience in the hospitality and/or customer service field required

Housekeeping Supervisor Resume Examples & Samples

Assists the Guest Services Manager with daily duties
Ensures that all employees (housekeepers, housemen, linen attendants, and general resort workers) report to duty punctually, well-groomed, and in proper attire
Assists in the training of all ARAMARK, NPS, and OSHA policies and procedures pertaining to employment, safety, and sanitation
Working knowledge of various cleaning utensils, dryers, washers, tools and fixtures, and cleaning solutions
Knowledge of SDS on cleaning solutions in use

Housekeeping Supervisor Resume Examples & Samples

Supervises housekeeping operations to include rooms, common area and heart of the house areas to achieve and maintain the resort's high standards of cleanliness
Ability to read and interpret documents such as safety rules and maintenance procedures, write routine reports and correspondence, speak effectively before groups of guests and team members as needed
Demonstrate basic mathematical skills, and ability to solve practical problems
Understand and comply with a variety of instructions in written and oral form
Demonstrate good judgment and decision-making skills
Ability to multi-task in a fast-paced environment
Provides guidance and directions to subordinates
Carries out reasonable requests of management
Bi-lingual - Spanish or French/Creole and English

Housekeeping Supervisor Resume Examples & Samples

Perform routine cleaning tasks of patient rooms, offices and public areas
Address patients, visitors, and co-workers in a pleasant and respectful manner
Assist in any emergencies that may arise
Adhere to facility standards concerning conduct, dress, attendance and punctuality
Maintain confidentiality of facility employees and patient information
Knowledge of housekeeping
Knowledge of procedures
Ability to work as a team player
Ability to use hands in the performance of cleaning duties and the use of cleaning equipment
Ability to respond to exposure to blood and bodily fluids

Housekeeping Supervisor Resume Examples & Samples

Organize work assignments
Control equipment and supplies
Evaluate the job performance
Assist owner and residents regarding services including: daily, tidy, midstay, etc . . . in an informative and helpful way
Must possess a professional presentation
Ability to speak, read and write the English language

100

Housekeeping Supervisor Resume Examples & Samples

Previous Housekeeping experience at a luxury property preferred
Requires knowledge of the ability to operate computer equipment
Excellent ability to read and speak and write English

101

Housekeeping Supervisor Resume Examples & Samples

Monitor inventory control of equipment, furniture and supplies
Identify maintenance repair items and coordinates services with work control
Perform related duties based on departmental need; perform housekeeping duties as needed

102

Housekeeping Supervisor Resume Examples & Samples

Previous housekeeping experience
General maintenance experiences a plus
Good communication
Customer service skills

103

Housekeeping Supervisor Resume Examples & Samples

Make the opening tour of assigned area, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff’s needs
Report anything unusual and assign items to correct situations
Check for early services, special requests and VIPs
Complete and turn in, or phone in, work orders on any damage you see or any reported to you by your staff
Assist with scheduling and purchasing products

104

Senior Housekeeping Supervisor Resume Examples & Samples

Previous experience in a Housekeeping supervisory role at this level
Strong organisational skills
An attention to detail

105

Housekeeping Supervisor Resume Examples & Samples

Maintain control of linen rooms, storerooms, and cleaning supplies ensuring adequate security and supply
Two years’ experience in hotel housekeeping preferred
Must have good organizational skills
Must be able to stand for a minimum eight (8) hour shift

106

Housekeeping Supervisor New Resume Examples & Samples

To be actively involved with payroll and holiday management / submissions
Ensuring safe control of chemicals and consumables
Ensuring the team deliver high cleaning standards in line with contractual requirements and making sure good customer service standards are delivered
To provide a professional service to our Carillion customers
To work in a multi task environment using own initiative and following a defined process in line with contractual and client needs
To act as part of a fully serviced facilities team within the Carillion office to ensure that core operating hours are covered
Manage and monitor direct reports to ensure service is delivered within Company and Contractual Compliance
Basic Scottish Disclosure check
Credit check
Right to Work
Provide reference information dating back 3 years'

107

Housekeeping Supervisor Resume Examples & Samples

Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
Adhere to cleaning procedures and instructions for use of cleaning agents
Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs
Push and pull vacuum throughout entire room and empty trash

108

Franchised Housekeeping Supervisor Resume Examples & Samples

Performs the functions of the Suite Attendant
Daily inspections of guest suites to ensure Naples Hotel Development standards of cleanliness
Provide training for all newly hired associates and implement on-going training to all Suite Attendants
Assume the role of the Executive Housekeeper when he/she is not present
Performs tasks assigned by Executive Housekeeper
Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
Will realize guest satisfaction is of highest priority and associate must follow all guidelines and training related to put forth management
Adaptability
Hotel level housekeeping, preferably extended stay focused

109

Housekeeping Supervisor Resume Examples & Samples

Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms
Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies
Prepare staff schedules and payroll
Ensure guest complaints are resolved in a timely manner
Maintain employee attendance, uniform and room history cards
Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Assistant Housekeeping Manager for approval
Responsible for lost and found
Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures
Maintain accurate records of linen and uniforms sent to and returned from laundry
Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action
Interact in courteous and professional manner with all guests, staff and community members
Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel
Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
Maintain cleanliness and safety of work area
Experience: Minimum three months’ supervisory experience; previous experience in a

110

Housekeeping Supervisor Resume Examples & Samples

Managing a small team in all aspects of housekeeping service
Striving to meet and exceed guest’s expectations at all times, whilst dealing with the practicalities of life on the train and the challenges it brings
Leading by example and providing an environment that encourages feedback
Keeping the team motivated, allocating daily and weekly tasks
Have previous experience in a similar position
Previous experience in supervising a small team
Demonstrate a passion for attention to detail and a high level of service standards
Have excellent communication skills and be able communicate to a professional standard with colleagues, managers and guests alike

111

Housekeeping Supervisor / Inspector Resume Examples & Samples

Highlight vacant dirty rooms to be cleaned first on housekeeper’s boards
Check vacant ready rooms to verify actual status
Follow-up to ensure that linen shelves and carts are neat and organized
Ability to perform role of all team members

112

Housekeeping Supervisor Resume Examples & Samples

Assign responsibilities to team members
Record performance check at 12 noon
Check rooms for arriving VIPs

113

Housekeeping Supervisor Resume Examples & Samples

A degree or diploma in Hotel Management or equivalent
Previous experience at Housekeeping Supervisor level or above
A successful track record of supervising a large team
Proficiency with computers and computer programs, including Microsoft Office
Previous experience with a Hotel Property Management system such as OnQ, Opera, Fidelio advantageous
A passion for delivering exceptional guest experiences
Demonstrated ability to work efficiently under pressure
A competitive industry wage, uniform provided and laundered, meals on shift, and generous staff discounts within the Resort
Team member only discounts on global Hilton room rates and 50% off products and services in participating Hilton hotels
Membership with ‘Hilton Rewards’ Australasian benefits program
Access to Hilton University training, offering more than 2500 learning programs

114

Housekeeping Supervisor Resume Examples & Samples

Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval
General Skills:Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
Technical Skills:Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings
Physical Requirements:Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Licenses & Certifications:None required

115

Franchised Housekeeping Supervisor Resume Examples & Samples

Training and supervision of Room Attendants, Turndown Attendants, Housemen, Lobby Attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards
Open housekeeping: check rooms inventory, assign cleaning assignments including special requests, areas of concentration and deep cleaning
Inspect Rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systems
Monitor payroll reports and work schedules
Monitor lost and found program
Ensure stock rooms and carts are maintained with proper supplies
Clearly communicate to associates the standards of performance and their role in contributing to individual and team success
Ensure staff compliance with proper cleaning techniques, procedures, brand standards and regulations
Ensure maintenance problems are promptly reported to Engineering through proper channels
Respond to guest requests, concerns and problems to ensure guest satisfaction
Read, write and speak English fluently. Knowledge of other languages is a plus
Knowledge of inventories, scheduling and productivity
Ability to communicate effectively with associates & managers & guests verbally and in written form

116

Housekeeping Supervisor Resume Examples & Samples

Prepare morning reports, assign housekeeping staff to room responsibilities, give direction to laundry staff, and assign duties to common area staff. Follow up with staff to ensure all duties are being performed effectively, and efficiently. Ensure rooms are available on time for afternoon check in
Inspect guestrooms to ensure that they meet the Heidel House Standards
Submit the clean rooms report and any maintenance problems to the Executive Housekeeper
Assure that the departments storage areas are being kept clean, well organized and inventories properly
Maintain a professional and courteous manner when dealing with guests
Report any personnel problems to the Executive Housekeeper
Must be able to understand, perform and train all duties associated with the Housekeeping and Laundry Department
Understand and adhere to all policies and procedures as outlined by the Executive Housekeeper, manual and maid's checklist
Assist in the taking of the monthly inventory of department supplies and linens
Assure that all department equipment and cleaning supplies are being properly and safely operated and maintained per the manufactures instructions
Responsible for overseeing the Housekeeping and Laundry staff in the absence of the Executive Housekeeper
Continuously check and inspect all furniture equipment and work areas for any safety hazards, reporting any and all such hazards immediately
Perform any other duties as assigned

117

Housekeeping Supervisor Resume Examples & Samples

Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort / Spas high standards of quality
Take requested inventories of furniture, fixtures, equipment and supplies, etc
Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines; Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place
Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards; Report all maintenance deficiencies in guestrooms and corridors via work orders
Report all maintenance issues that need immediate attention; Expedite special guest requests, such as extra towels, blankets or pillows
Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department
Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department
Assures all cleaning supplies and amenities caddies are stocked and ready for next shift; Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department
Respond to guest questions; Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations

118

Housekeeping Supervisor Resume Examples & Samples

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required
Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment

119

Residance Housekeeping Supervisor Resume Examples & Samples

To handle Residance Guest concerns and react quickly, logging and notifying the proper areas
To actively participate in daily briefing, daily warm up and department meetings
To ensure Residance Room Attendants are informed daily about priorities in their section
Fluent English

120

Housekeeping Supervisor Resume Examples & Samples

Supervising and inspecting the work or assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests
Assist with scheduling and room assignments to ensure proper coverage
Ensure that all the team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
Control expenses and minimize wastage within all areas of housekeeping
Complete administrative duties and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc. and may perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
Regularly assist with deep cleaning projects

121

Housekeeping Supervisor Resume Examples & Samples

Support the Executive Housekeeper for the organization and the development of Housekeeping Department of the hotel in accordance with organization standard and procedures; (74 keys and with 50 housekeeping staff members)
Responsible of daily communication with front office in order to satisfy Guests’ needs
Responsible of anticipating Guests’ needs and communicate with them accordingly
Responsible of supervision and décor of staff house, lockers and back of the house
Responsible of communicating with guests and taking care of their special requests concerning housekeeping

122

Franchised Housekeeping Supervisor Resume Examples & Samples

Supervises, develops and maintains an ongoing cleaning and maintenance operation for the resort including villa interiors, laundry services, and common areas
Responsible for all departmental scheduling, training, hiring, and disciplinary action and coaching/counseling
Ensures all projects are completed according to specifications and are completed on time
Works closely with the Director of Operations to ensure coordination of activities
Aids and instructs each department in scheduling work, ordering material and completing assignments by a specified date
Maintain Lost and Found Articles
Meets with architects to discuss blueprints, contacts contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work
Performs work within departmental expense plans
Studies work schedules and estimates worker-hour requirements for completion of job assignment
Interprets specifications, job orders, and company policies to workers and enforces safety regulations
Analyzes and resolves work problems, or assists workers in solving work problems
Initiates or suggest plans to motivate workers
Address guest complaints regarding housekeeping service or equipment
Manages product inventories
Monitor Synergy for guest calls, PM's, housekeeping requests
Encourage and maintain open communication, rapport and cooperation with all internal departments to foster best possible service to guest
Ensure all rooms are inspected and clean by 4pm guest arrival time. Records inspection results on a tracking log and inspects when needed
Practice safe work habits and ensure safe work practices to avoid injury to self and others
Maintains time and production records
May estimate, requisition, and inspect materials
May confer with other supervisors to coordinate activities or individual departments
May set up machines and equipment
All other duties as assigned by any executive of the company
Analyze and interpret policies established by administrators
Must possess basic computational and computer skills
Extensive knowledge of the resort, its services and facilities
Working knowledge of federal, state, and local laws governing occupational safety and health, wage and hour issues, and labor relations
Understand the technologies required in the work you are directing
Plan and direct the work of others, either directly or through supervisors
Work with a variety of situations
Solve problems using facts and personal judgment
React quickly in emergency situations and make decisions that may involve large expenditures or the safety of others

123

Housekeeping Supervisor Resume Examples & Samples

Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment
Must maintain the strictest confidence of any and all confidential information disclosed by an Boomtown entity
Track team member’s attendance in accordance with approved attendance-tracking system
Develop budgets for housekeeping department with assistance from Hotel Operations Manager
Maintain contact with vendors obtaining the latest information on products, training, and training materials
Thorough knowledge of housekeeping skills
Knowledge and experience in management
Provide representation of department in specific project and company meetings
Five years experience in a medium to large hotel

124

PM Housekeeping Supervisor Resume Examples & Samples

Responsible for ensuring that housekeeping supplies are adequately stocked and available for cleaning purposes. Maintain and safeguard against misuse or theft. Instruct employees on the dangers of warnings associated with chemical use and instructions on proper use. Maintain inventory records for all supplies purchased
Keep carts, linen room and equipment neat and orderly and assist in the performance of monthly linen inventories
Prepares payroll for employees in housekeeping department
Ability to accurately follow and provide instructions, both verbally and written

125

Housekeeping Supervisor Resume Examples & Samples

Ensures the excellent quality and hygiene of the floor management services provided for guests
Manages floor staff
Ensures that the hotel rooms and common areas are clean and pleasant at all times
Supervises room maintenance together with the Engineering Department
Ensures the high quality of any services provided by a third-party (linen hire, cleaning etc)
Coordinates room allocation in conjunction with the front-desk team
Manages the team's work schedule while complying with local labour legislation
Ensures the respect of rules regarding hygiene, cleanliness and the safety of guest property

126

Housekeeping Supervisor Resume Examples & Samples

Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises. Inspects assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. Provides training, coaching, and counseling to housekeeping employees
Supervise the performance of public area attendants, general cleaning projects and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect all public areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards
Assist in conducting interviews and screening for the hiring process, conduct training, and evaluate job performance as directed
Assist in managing administrative duties, to include payroll edits
Complete and communicate work schedules for employees in accordance with staffing guides/productivity requirements. Ensure only authorized over-time is allowed
Assist in managing of cleaning supply consumption and report any low inventory levels to housekeeping manager
Coordinate and execute general cleaning tasks to established high standards, ensuring that the use of cleaning products adhere to health standards
Perform to established high standards other duties as requested, such as cleaning unexpected spills and executing special guest requests
Complete daily checklist from assigned inspection zones, record and report any maintenance deficiencies to the engineering team
Communicate facility information on events, and compliance guidelines by conducting pre-shift meetings daily
Ensure all processes are followed as trained
Supervisory responsibility over Public Area Attendant, Property Maintenance Attendants, and Specialized Tech- Supervise 30 employees
Associate’s/Technical Degree; 1-2 years of experience or equivalent combination of education and experience
Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies, and community members
Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals
Must have the ability to perform basic math skills
Must have the ability to solve practical problems and deal with a variety of situations
Intermediate computer knowledge; MS Office
Walking 60% of the time
Sitting 1% of the time
Standing 9% of the time
Lifting/moving maximum of 50 lbs
Must be able to exert well-paced ability in limited space
Position requires walking and giving direction most of the working day
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Requires manual dexterity to use and operate all necessary equipment
High Noise Level
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Casino Facility. In addition, attendance at all scheduled training sessions and meetings is required

127

Housekeeping Supervisor Resume Examples & Samples

Ensure that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes
Monitor the safety of everyone around them, PPE, WHMIS, safe work practices are the first priority for all Housekeeping team members everyday
Inspect and audit daily rooms, check-out rooms, time-out rooms, and special assignments for conformance to prescribed standards of cleanliness
Supervise, lead and coach all housekeeping team members for success
2+ years of previous Housekeeping Supervisor experience or 5+ years experience as a housekeeper
Diploma in Hotel Management is considered an asset
Must have current Standard First Aid Certificate
Strong motivational skills and a positive attitude
Strong time management, reporting and organizational skills
Computer skills would be considered an asset

128

Housekeeping Supervisor Resume Examples & Samples

Minimum of 1-year hotel experience
Excellent communication skills as well as good computer skills
Prior Hyatt experience preferred
Must be able to multitask and work independently
Ability to tolerate moderate amounts of walking, including stairs and indoor and outdoor climates
Must be able to lift, push, and pull a moderate amount of weight often (approximately 50 lbs.)

129

Housekeeping Supervisor Resume Examples & Samples

Trains, and supports employees according to their job duties
Responsible for ordering cleaning supplies
Maintains adequate inventory level within budget guidelines
Makes recommendations and suggestions to hire, transfer, suspend, layoff, promote, terminate, recognize and reward employees with in his/her span of control
Responsible for interpreting and enforcing company and departmental policies and procedures to staff. Confronts and documents unsatisfactory performance and policy violations
Cleans various offices and/or public areas as assigned by Management
Responsible for the cleanliness of guest rooms daily in accordance with cleaning procedures, stocking cart with room supplies, replacing bed linens and replenishing guest room supplies
Requires strong attention to detail, ability to communicate effectively with guests and team members verbally
Ability to bend, lift, and be standing or walking all day
Follows proper chemical usage and ratios
Daily cleaning includes: bathroom (toilets, floor, mirror, bath tubs, sinks and walls), Kitchens (dishes, stove, counters, sinks, floors, and windows) and Bedrooms (changes of linens, vacuuming, dusting, remove garbage, polish and clean furniture)
Ensures that any problems are brought immediately to the attention of the appropriate department/person
Performs all job duties in a safe manner
Upholds all "be the difference" guest service standards
Abides by and upholds all ARAMARK policies
1-2 years previous work experience in a Housekeeping supervisory role or comparable position preferred
Ability to pass pre-employment background check
Ability to prove eligibility to work in the United States

130

Housekeeping Supervisor Resume Examples & Samples

Responsible for checking house count and maintaining its accuracy
Train new employees, help to develop and implement training program
Be up to date on all guest services, promotions, and events in the hotel
Must be able to perform all Front Desk duties
Work with Housekeeping and Front Office teams to maintain and improve guest service scores
Minimum 1 year experience in a hotel environment (guest service)

131

Housekeeping Supervisor Resume Examples & Samples

Assist in the selection, development, counseling and discipline of associates on a regular basis
On a daily basis, train, supervise the activities of housekeeping associates, and monitor productivity and adherence to work standards
Inspect and evaluate the physical condition of the property and submit recommendations regarding repairs, painting, furnishing
Perform all duties of a Room Attendant or House Attendant as needed
Show them you CAN, show them you CARE; following all essential principles of RLHC
Have passion for service; like taking care of others; and provide that friendly above and beyond service to our guests
Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
Considerable knowledge of housekeeping policies, procedures, equipment, and supplies
Prior experience as a supervisor or lead worker
Able to multi-task, follow-through and prioritize well to meet deadlines
Ability to connect honestly and openly with your guests and your team
Ability to develop effective working relationships with fellow associates and managers

132

Housekeeping Supervisor Resume Examples & Samples

Has at least 1 year experience in a similar capacity in hospitality industry
Is a great team player responsible for the operations of the designated Housekeeping areas in the hotel
Has supervisory skills to guide and coach junior colleagues

133

Housekeeping Supervisor Resume Examples & Samples

Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
Assess inventory of, assign for cleaning and inspect facilities
Verify and report status and/or discrepancies of facilities
Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to facilities and public areas
Assist in performance evaluations of housekeeping staff, as needed

134

Housekeeping Supervisor Timber Ridge Resume Examples & Samples

Visually inspect and verify all discrepancy rooms on report
Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Correct room status as needed
Monitor performance and productivity of room attendants, public area attendants, and house persons
Ensure all jobs are completed within the shift and control expenses by monitoring productivity
Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines
Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place
Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards
Report all maintenance deficiencies in guestrooms and corridors via work orders
Report all maintenance issues that need immediate attention to the duty engineer example clogged toilets, leaks, and fire hazards etc
Expedite special guest requests, such as extra towels, blankets or pillows
Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion
Closing department
Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department during the shift and communicating with next shift via log books or voice mail anything that needs additional attention
Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained
Assures all cleaning supplies and amenities caddies are stocked and ready for next shift
Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department. Turn all lost and found items in to Lost Prevention
Respond to guest questions. Provide guest assistance, directions, and information as requested
Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations

135

Housekeeping Supervisor Resume Examples & Samples

At least one (1) years of leadership experience leadership in an Environmental Services position preferred
Previous experience in a hospital environment preferred
Experience working in a union environment is preferred
Experience using LEAN or other similar performance improvement methods to transform operations preferred
Must complete GWUH Hazardous Materials Training for Generators within 60 Days of hire
Strong oral and written communication skills Strategic planning skills
Ability and experience to interact as a business partner to other departments and executives within the hospital and with external customers/partners

136

Housekeeping Supervisor Resume Examples & Samples

Supervisory experience preferred as this position will oversee hotel associates
1-2+ years experience working in a guest service oriented Housekeeping Department preferred
Intermediate word and excel required
Must be able to work a flexible work schedule as the hours for this management position will vary
Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
Strong interpersonal skills and a can-do positive attitude

137

Housekeeping Supervisor Resume Examples & Samples

Assist in Associate Scheduling
Assist in management of submitting payroll
Verifying completion of daily work assignments
Key Inventory
Shift Reports
Assist in weekly inventory/ordering of supplies
Keep Assistant Executive informed of any and all Associate needs
Valid Texas Drivers License
Computer Knowledge
Communication both written and verbal
Professional Attitude
Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
Ability to make independent decisions
Must be able to work under time restraints and pressure

138

Housekeeping Supervisor Resume Examples & Samples

Open Housekeeping: check room inventory, assign suites to suite attendants
Monitors payroll reports and work schedules
Monitors lost and found program

139

Housekeeping Supervisor Resume Examples & Samples

Assign daily cleaning boards; evenly distribute work amongst the team
Communicate and coordinate with Front Desk Agents about the status of rooms in a timely and efficient manner
Assist the Executive Housekeeping Manager with administrative duties as needed, such as scheduling, payroll edits, inventory, ordering, etc
Oversee the Lost & Found program

140

Housekeeping Supervisor Resume Examples & Samples

Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Control expenses and minimize waste within all areas of housekeeping
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc
May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
Speak fluent English, using correct grammar
Maintain a highly positive and friendly image that will reflect well on hotel's overall professional appearance
Able to work in fast paced environment with attention to details
Able to prioritize, organize and follow-up
Able to thing clearly, quickly and make concise decisions
Able to focus on guest and staff needs, remaining calm and courteous
Must be able to adhere to hotel's dress code and grooming standards
Carrying or lifting items weighing up to 50 pounds, and pushing and/or pulling
Frequently bending, stooping and kneeling

141

Housekeeping Supervisor Resume Examples & Samples

Supervision and ongoing training of Housekeepers, Inspectors and Hospitality Attendant
Continuous visual inspections of Condominiums and units to ensure everything is clean and in working order
Detail oriented; self-motivated; good communication skills; guest service oriented - required

142

Franchised Housekeeping Supervisor Resume Examples & Samples

SAFETY and Security
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury
POLICIES AND PROCEDURES
Maintain confidentiality of proprietary materials and information
Follow company and department policies and procedures
GUEST RELATIONS
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
COMMUNICATION
Speak to guests and co-workers using clear, appropriate and professional language
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email)
Talk with and listen to other employees to effectively exchange information
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
Provide assistance to coworkers, ensuring they understand their tasks
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness
WORKING WITH OTHERS
Partner with and assist others to promote an environment of teamwork and achieve common goals
Housekeeping Protocol
Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists
Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs
Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift
HOUSEKEEPING COORDINATION
Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift
Assist Housekeeping management in managing daily activities of Housekeeping and Laundry
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room)
Record, monitor, and update list of Do Not Disturb' rooms
Assign rush rooms and rooms previously on the Do Not Disturb' list to Housekeepers as they occur
Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time

143

Housekeeping Supervisor Resume Examples & Samples

Basic mathematical skills to prepare moderately complex calculations for reporting
Ability to deal effectively with team members, vendors, contractors, etc
Ability to access and accurately input information using a moderately complex computer system
Ability to Communicate effectively and professionally with team members, written and verbal format
Ability to read and understand memorandum and financial reports
Ability to supervise a team consisting of a large number of people
Knowledge of the housekeeping industry and trends within the housekeeping field
Ability to organize and prioritize work in order to meet deadline
Ability to exercise judgment independently
Ability to prepare the room attendants daily work schedule
Ability to handle evening shift

144

Housekeeping Supervisor Resume Examples & Samples

Quality control checks for guest rooms
Monitor and supervise employee performance standards
Ensure that guest rooms and hallways are properly cleaned and maintained, exceeding our guests' expectations, while adhering to hotel standards and operating in a cost efficient manner
Provide effective training, follow up, support and coaching for all staff under their supervision
Maintain required productivity levels
Ensure that a healthy and safe working environment is maintained
Ensure that our environmental initiatives are being maintained
Performance management of employees
Various committee participation
Experience with Hotel Property Management System

145

Housekeeping Supervisor Resume Examples & Samples

Responsible for ensuring the highest level of overall housekeeping services throughout the hospital in accordance with company policies and procedures, federal, state and local authority guidelines
Manages the day-to-day planning, organizing, directing and training/development of team members
Assists in screening new applicants and training new staff as assigned
Performs individual tasks related and similar to those performed by direct reports
Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and supports policies and demonstrates solid subject matter knowledge

146

Housekeeping Supervisor Resume Examples & Samples

Ensures high morale and productivity levels through staff planning, training & development, and ongoing communication including performance reviews, career development and consistent feedback and/or corrective action
Assists Housekeeping leaders in the building of an efficient team of employees, by participating and showing initiative concerning quality hiring, retention and development of colleagues
Responsible for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, evening service assignments, special tasks, and shift briefings
Ensures that our colleagues’ appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform
Responsible for communicating all operational concerns to the leadership team and proactively finding appropriate solutions and implementing action
Responsible for maintaining high level of performance, work quality and service standards of Housekeeping colleagues
Ensures guestrooms and public areas are serviced, maintained and prepared in a timely and efficient manner
Ensures completeness of guestroom mini bar items, refill & charge consumptions promptly and alert discrepancies as required
Responsible for liaising with Front Office, Engineering and other departments in the overall operations of the rooms division to ensure the highest level of guest service are maintained
Processes requests and delegates work assignment in a timely manner while adhering to Fairmont’s brand standards
Follows all Occupational Health and Safety regulations
Ensures all Housekeeping Colleagues adhere to the material outlined in the Fairmont Code of Ethics
Ensures key control procedures and adheres to Hotel’s policies with regards to security
Must possess the ability to make informed decisions through organizing, planning & taking ownership to assigned responsibilities
Must have excellent communication skills, both written and verbal
Must be results-oriented by being motivated and driven to meet objectives
Must have the ability to manage several tasks simultaneously
Must be physically fit in order to lift and move furniture and equipment
Proficient in the English language (verbal & written), second language is an asset
Previous supervisory and training/teaching experience is an asset
Must have a strong leadership skills, able to motivate and lead employees to achieve the department’s vision and measurable goals

147

Franchised Housekeeping Supervisor Resume Examples & Samples

Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties
Post room occupancy records
Adjust guest complaints regarding housekeeping service or equipment
Write requisitions for room supplies and furniture renovation or replacements
Examine carpets, drapes and furniture for stains, damage, or wear
Check and count linens and supplies
Aid in budget control through supervision of employees use of linen, supplies and equipment
Record inspection results and notifies cleaning personnel of inadequacies
Communicate with other hotel departments regarding problems which need their attention
Ensure key control policies
Take the initiative to greet guests in a friendly and warm manner
Familiarity with regulations of the material safety data sheets when using chemicals
Understand simple instructions
Learn simple procedures and techniques
Perform routine work or the same task over and over again
Plan the work of others
Licenses/Certifications: N/A
Management Activities
Train associates
Direct the work of associates
Monitor associates productivity and efficiency
Address associate concerns
Plan the work
Determine the techniques to be used
Apportion the work among associates
Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property

148

Housekeeping Supervisor Resume Examples & Samples

Work directly and efficiently with the Executive Housekeeper to lead the department
Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Thorough inspect rooms
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc
Communicate both verbally and in writing to provide clear direction to staff
Previous hospitality experience in a Three Diamond organization, Four Diamond preferred
A personality that thrives in a fast-paced, customer-oriented environment with a lot of variety
Knowledge of corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property
Basic mathematical skills to prepare moderately complex calculations for financial reporting
Customer Service: Welcome & acknowledge each & every guest in person with a smile, & a friendly verbal greeting. Engage guests in conversation regarding their stay, property services, & area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs & requests for service & assistance. Meets & exceeds guest expectations

149

Seasonal Housekeeping Supervisor Resume Examples & Samples

Maintain up-to-date owners' files on each unit, recording, typing of clean and date, unit inventories, arrival inspection checks, and inventory charges
Prepares incident reports following proper company procedures
Ability to direct work of others
1 year related housekeeping experience required

150

Housekeeping Supervisor Resume Examples & Samples

Minimum 3 years Housekeeping experience in a full-service boutique or luxury hotel environment required
Minimum 1 year supervisory experience in Housekeeping operations preferred
Prior experience using Microsoft Office required. Experience with web-based Outlook 365 helpful
Must display ability to work with general computer operations, including reservations software (OPERA, HotSOS/REX)
Must be able to communicate professionally in English, both written and verbal
Conversational abilities in Spanish and other languages helpful
Must be able to lift up 25 lbs
Must be able to safely access all areas of the hotel across varying conditions
Must be able to multi-task and display ability to recognize that the guests’ interests and needs are always primary

151

Housekeeping Supervisor Resume Examples & Samples

Must be bi-lingual
Good organizational skills and detail oriented
Prioritize and direct work of staff
Update room statuses throughout the day on the hotel computer system
Report deficiencies and maintenance requirements
The ability to communicate, write and speak English
Perform other related duties as requested by Executive Housekeeper or Housekeeping Manager
Any other reasonable tasks as assigned

152

Housekeeping Supervisor Resume Examples & Samples

Previous supervisory experience in hotel housekeeping preferred
Knowledge and use of electronic technology
Help Housekeeping Manager with proper, adequate training and re-training of all housekeeping staff
Identify to the Housekeeping Manager and employees requiring coaching, counseling or progressive discipline, with intent to improve performance, attitude and appearance
Give Commendations as warranted
Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc
Assist in the implementation of the “Quality Assurance Program”
Assist in the implementation of new standards to provide the guests the highest quality of service
Through close communication with Housekeeping Manager, recommend areas in need of improvement
Assist with scheduling to keep payroll costs within budgeted guidelines
Attend all scheduled meetings Report in either written or verbal form all information to the Housekeeping Manager
Responsible for proper quality control and daily monitoring of housekeeping staff
Ensure standards of cleanliness are met in all areas of responsibility following proper LEED Green Cleaning Standards
Assist in the preparation of timely and fair performance appraisals of all staff

153

Housekeeping Supervisor Resume Examples & Samples

Leads, trains and supervises room attendants and inspectors to ensure all rooms and public areas meet established cleanliness and quality standards
Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency
May inspect rooms as occupancy and staffing needs fluctuate
Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks
Demonstrates the desire and ability to provide high quality service to both internal and external customers
Makes self available to staff to answer questions and provide direction
Continually works to improve supervisory skills
Delegates work assignments and follows up to ensure completion
Develops staff so that successful customer service scores are achieved
Performs work with little or no supervision; works independently
Takes responsibility for own actions
Stand more than 2/3 of the time

154

Housekeeping Supervisor OE Resume Examples & Samples

Monitors the condition of all housekeeping equipment for proper maintenance, cleaning and repair to protect assets and ensure maximum efficiency and a safe work environment
Assesses inventory, assigns, inspects and verifies and reports status of rooms/suites
Record data concerning work assignments, personal actions and prepare periodic reports
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
Follows instructions and responds to management direction
Walk more than 2/3 of the time
Sit less than 1/3 of the time
Talk or hear more than 2/3 of the time
Push / pull up to 50 pounds

155

Housekeeping Supervisor Resume Examples & Samples

Set up and maintain stock of food preparation line
Adhere to policies and procedures regarding sanitation and sanitary food handling
Health Card
Proof of Hepatitis Shot

156

Housekeeping Supervisor Resume Examples & Samples

Check with dispatch about open rooms, late services, drop rooms, etc
Read email, check and print your calendar. Check for any pre-con, meeting, etc
Track remaining VIP’s, digital check-ins and room readiness, print house count
Check remaining VD’s to arrivals
Check for any PM call offs, check for any mid shift room attendants
Assign any late services to PM staff and PM Houseman sections
Assign any task for PM shift (make rollaway bed, cribs, cleaning of shower chairs, etc.)
Assign PM lobby areas to take care of by 5pm
Department Lead during shift with PM is scheduled off
Prepare to cover dispatch at 2:30pm – gather information from pass on
Check room attendant’s boards for remaining credits and notify supervisors of remaining credits
Conduct a cross reference of VD’s, VC’s, and VP’s with ONQ. Contact supervisors to check
Print discrepancy report, OOO rooms and ensure supervisors have statuses
Conduct a cross reference of VD’s, VC’s, and VP’s with ONQ every hour
At 4pm – check the room attendant’s boards with remaining credits
At 4:30pm to 5pm – supervisors preparing to leave. Check for inspections and end of day reports
At 5:30pm – check to ensure rags are being washed, caddies are organized on carts and phones have been plugged in. (Remember to close all applications on IPhone)
At 6pm – conduct cross reference and check rooms. Conduct a quick written inspection of these rooms
At 7pm – email all discrepant, OOO room status to front office
Prepare productivity
Check house count and dispatch paperwork to ensure we have the right amount of coverage for the following day
At 8:30pm – insert off days into Watson, update missing times in ADP, and Birch street receiving
AT 9pm – check to see the completion of trash, caddies should be completed, and complete ADP

157

Housekeeping Supervisor Resume Examples & Samples

Complete all banquet room set-up and breakdown according to established rules of etiquette
Insure that the function is set up according to the specifications of the function sheet
Coordinate cleaning of banquet rooms with scheduled events
Maintain cleanliness of banquet rooms
Maintain organization and inventory of banquet linen, equipment, dishware and supplies
Knowledge of banquet set up procedures and policies

158

Housekeeping Supervisor Resume Examples & Samples

THIS POSITION IS OPEN TO THAI NATIONALS ONLY DUE TO WORK VISA RESTRICTIONS
Thai nationality
Male & Female
Over 25 years of age
Minimum of 2 years experience in a similar position
Good command of both spoken and written English
Computer Program Require: Computer literacy
Three years experience as a Room Attendant in a Housekeeping Department in a major hotel
Trained in all Housekeeping Department skills in an international hotel
Ability to train and supervise staff and communicate well with management and guests

159

Franchised Housekeeping Supervisor Resume Examples & Samples

Represent the hotel in a positive manner at all times
Inspect rooms to verify all rooms for vacant ready or occupied clean status
Report repairs and maintenance issues to Engineering Department
Prepare show rooms and VIP rooms
Assist in processing AM and PM room status reports
Forward all lost and found items to our security department
Maintain clean and orderly linen rooms and storage areas
Deliver supplies and keys to room attendants, when needed
Maintain a high degree of morale while insuring that all house rules and regulations are fully enforced
Perform any other reasonable duties as required by the Management from time to time
At least three years similar experience in a luxury property preferred
Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation
Communicate in the primary language of the hotel
Able to work: Holidays, weekends and any day/shift

160

Housekeeping Supervisor Resume Examples & Samples

Previous housekeeping experience, with at least one year in a supervisory role
Ability to read, write and speak the English language fluently
Marriott brand experience preferred
Ability to stand, sit, or walk for an extended period of time or for an entire shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to effectively deal with guest and employee concerns in a friendly and positive manner
Intermediate computer skills

161

Housekeeping Supervisor Resume Examples & Samples

Inspects hospital areas to ensure satisfactory completion of work and takes corrective action as necessary
Prepares activity and employee performance reports for submission to management, including reports on work completion, incidents and/or unusual circumstances
Distributes all necessary cleaning supplies and equipment to working staff
Oversees trash removal from entire facility
Minimum of three (3) years related work experience to ensure familiarity with technical and administrative aspects of housekeeping in a hospital environment

162

Housekeeping Supervisor Resume Examples & Samples

Knowledge of cleaning methods and cleaning equipment
Must have good communication and interpersonal skills, and the ability to comprehend and follow instructions
Must be able to safely and efficiently operate electrically powered and manual cleaning equipment
Ability to train and supervise workers and to perform a wide variety of cleaning tasks
Housekeeping/cleaning experience in an institutional, or commercial cleaning environment such as hospitality (hotel/motel), commercial cleaning company, manufacturing, health care facilities, etc

163

Housekeeping Supervisor Resume Examples & Samples

Supervise a section of approximately 60-80 guest rooms with a team of approximately 7 -12 Room Attendants
Initiate and maintain effective communication within the housekeeping department and other departments
Ensure prompt handling of all guest requests
Daily administrative task of completing Room Attendant progress reports
Order linen closet supplies from Housekeeping Housepersons
Control lost & found procedures
Assist in the training and supervision of housekeeping Colleagues
Inspect all assigned rooms for cleanliness and maintenance
Supervise the supply, proper use and care of equipment, linen and cleaning supplies
Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas
Ensure that all recycling is carried out daily
Maintain inspection records on a daily basis of room attendants, guest room status, mattress turning, periodic cleaning and any other projects when necessary
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Experience in a housekeeping department required
Proven leadership ability required
Valid Alberta driver’s license required
Ability to work well under pressure in a fast-paced environment

164

Housekeeping Supervisor Resume Examples & Samples

Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction
Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents
Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures

165

Assistant Housekeeping Supervisor Resume Examples & Samples

Strong guest service, interpersonal and supervisory skills are required
Ability to take initiative and effectively adapt to changes
Ability to recognize emergency situations and takes appropriate action
Ability to establish and maintain cooperative working relationships
Ability to use sound judgment; working independently with minimal supervision
Abillity to perform a variety of duties often changing from one task to another with impending deadlines and/or established timeframes
Ability to perform well with frequent interruptions and/or distractions

166

Housekeeping Supervisor Resume Examples & Samples

Perform all shift checklist responsibilities & reporting requirements
Be familiar with property, departments, hours of operation and services of the hotel
Answer basic Housekeeping related questions
Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
Comply with federal laws and break periods
Complete maintenance work orders (Swiss Service)
Monitor and evaluate Room Attendant’s performance
Turn in all lost and found items in accordance with “Lost & Found procedures”
Clean, dust, scrub, polish and service guestrooms (when needed) in accordance with hotel procedures and Housekeeping Room Attendant checklist
Conduct room inspections to ensure all rooms are cleaned to standard
Maintain status reports for guest rooms
Follow procedures for ‘Do Not Disturb’ rooms
Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs
Participate in all departmental meetings
Participate in required training programs
Any other reasonable requests made by a Supervisor
Run all Housekeeping Reports
Report any damage and hazards
Report suspicious activity in hallways or heart of the house
Answering the housekeeping phone and fulfilling guest requests
Consistently walk the hotel for inspection purposes
Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations
Present a professional image to employees, guests, clients, owners and investors
Ensure compliance with company standards, policies, and guidelines, local government regulations
Operate ethically to protect the image of Swissôtel Chicago
Utilize programs (recycle) designed to help Save the Planet
Upon employment, all employees are required to fully comply with Swissôtel rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
1-2 years related experience
Prior experience in 4-star hotel preferred
Basic knowledge of Excel, Word and Opera is an asset
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
Ability to speak & write English, read and comprehend instructions, correspondence, and memos
Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
Familiar with frequently used Standard Operations Procedures
Knowledge of how to operate all Housekeeping Equipment
Ability to stand for long periods of time, stoop, kneel and crouch
Use of chemicals and must be able to lift and/ or move up to 15-40 lbs
Must be able to recognize situations that require immediate supervisory attention
Must be detailed oriented and be able to multitask
Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization

167

Housekeeping Supervisor Resume Examples & Samples

Inspect the cleaning and servicing of guestrooms and public areas
Ensure that the Guest Room Attendant’s linen cart is neat and well organized
Ensure check out/vacated rooms are a priority
Must be able to push or pull a minimum of 75 lbs
Must be able to communicate via radio and phone as needed

168

Housekeeping Supervisor Resume Examples & Samples

Able to work with management on special projects
Able to set priorities for your section and provide feedback to others that enhances performance
Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance

169

Housekeeping Supervisor Resume Examples & Samples

Inspects the cleaning and servicing of guestrooms
Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training
Reports any repairs or discrepancies in guest rooms
Assists in processing AM and PM room status reports
Assists with the maintenance of a fully stocked linen closet
Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries
Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart
Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary
To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness
Assigns special projects as directed by Housekeeping Management
Close coordination and communication with other internal departments
Monitor all guest requests to ensure they are met within the prescribed limits
Be familiar with all Housekeeping operating procedures, including PDQ standards
Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations
Ensure that the public areas are clean and tidy when necessary
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
Understand the importance of our Medallia scores
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Be actively engaged with all housekeeping associates, providing recognition, training and motivation
Deliver personalized, memorable guest experiences by utilizing the Power of One and encourage staff to do the same
Excellent customer service, communication and problem solving skills
Prior hotel housekeeping experience required or other relevant hotel experience
Prior supervisory experience or relevant leadership experience is strongly preferred
Stand or walk for an extended period or for an entire work shift. Requires frequent bending and squatting. Lift, carry, and place objects weighing up to 30 lbs. Push/pull objects weighing up to 75 lbs

170

Housekeeping Supervisor Resume Examples & Samples

Leading a team in providing a housekeeping and cleaning service
Providing clear staff rotas, ensuring quality standards and checks, team accountability and high productivity
Overseeing and conducting cleaning of the communal kitchens twice per month
Logging maintenance issues when required, managing effective stock control processes and ensuring optimum stock levels are maintained
As well as a variety of important leadership and supervisory duties such as monitoring progress and quality of work, conducting 1-to-1 meetings, managing personal development needs and planning and managing resource levels (including rota management, holiday and recruitment)
Take time to relax with 25 days` holiday
And most importantly, you`ll be working within a fun, passionate and vibrant team

171

Remote Housekeeping Supervisor Resume Examples & Samples

Assign, supervise, and guide all unit housekeeping and janitorial staff
Plans and prepares work schedules and assignments
Approves staff payroll documents, payables, etc
Assist staff in the resolution of work related difficulties
Provide recognition, counseling and discipline to assigned staff
May perform some actual duties of assigned staff as well as cover unusual circumstances
Responsibilities may include interviewing and or hiring housekeeping and janitorial staff
Adhere to strict safety guidelines, utilizing proactive methods
Actively support and provide guidance in accordance with established safety program, policies and practices
Actively participates in corporate safety program
Conduct safety meetings and insures daily operations are in compliance with company and client safety requirements
Identifies, resolves, or appropriately reports worksite safety hazards
Responsible for HazCom implementation documentation
Complete accounting, safety, or administrative documentation or record keeping
Complete assigned supply orders and billings
Regularly take, control, replace, and disperse assigned inventories
Regularly conduct facility inspections to maintain the quality of provided services
Coordinate associated equipment care and maintenance
Manage unit scheduling and various travel requests
Personally resolve minor maintenance or client emergencies as they occur or take steps to permanently address them
May be responsible for handling commissary: cash, inventory control, deposits, ordering, and merchandising
Other related duties may also be assigned
High school diploma or GED equivalent supplemented by formal training, or equivalent experience
Minimum of three (3) years verifiable management experience in housekeeping, janitorial or service industry
This experience must demonstrate a working knowledge of cleaning processes and equipment; training and providing direction to staff; and involvement in or advanced knowledge of corporate safety programs
A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy

172

Facilities Housekeeping Supervisor Resume Examples & Samples

Make sure the SOW is followed and done properly
Make sure all cleaning supplies and consumables are ordered and on site
Make sure all new hires and staff have received the proper training
Make sure all inspections are completed and any failures have been corrected
Properly allocate work responsibilities among subordinates. Counsels, coaches, and supervises all custodians
Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules
Ability to train custodians on work-related equipment
Conducts cost versus effectiveness tests for new products ordered
Issue reports and summaries as required
Counsel and coordinate with customer management representatives on all matters relating to services performed
Resolves clients’ concerns, conducts follow-up calls and makes onsite visit inspections for satisfactory job performance
Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found
Assist in formulation of budgets for labor, materials, equipment, and capital expenditures
Ensures all equipment in proper working condition including carts, scrubbing equipment, etc
Orders replacement items through purchasing, and works with vendors regarding repairs to existing equipment
Perform any additional duties on an 'as required' basis where such duties are within the scope of contractual responsibilities
Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through
Ability to work effectively under pressure and manage multiple priorities
Demonstrate excellent customer service skills and experience working closely with contractors, vendors, suppliers
Minimum of two/three years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities
Must have general hands-on knowledge of both routine nightly and daytime facility cleaning and related services
Must possess adequate knowledge of technical skills and techniques required by this contract, and will be able to recognize circumstances under which cleaning techniques may be hazardous to the facility or personnel
High School education or equivalent preferred
Must read, write and speak the English language

173

Housekeeping Supervisor Resume Examples & Samples

Minimum of 3 years Housekeeping/Room Attendant experience and or 1 year of Housekeeping Supervisor/Room Inspecting experience
Must be able to communication effectively and efficiently with other departments and the guests via email and verbal communication
Customer service experience
Available weekends and holidays
Prior Hilton Brand Hotel experience preferred

174

Housekeeping Supervisor Resume Examples & Samples

Assist in counseling of associates to include verbal communications, preparation of written documentation for management administration with associate(s) along with assistance of performance appraisal preparation
Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed
Follow all Marcus Hotels and Resorts policies and procedures, OSHA standards and procedures, Marriott Standards, and key control procedures
Must be able to represent the company in a professional, well-groomed and courteous manner
Provide training to all Housekeeping staff as applicable
Ensure appropriate standards of conduct, hygiene, uniforms and appearance are maintained
Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction
Attend all scheduled mandatory Housekeeping Department meetings, trainings and hotel meetings
At least 1 year of prior supervisor experience required, previous housekeeping supervisory experience preferred
Must be willing and able to smile
Must be able to lift, push, pull and or carry up to 50 lbs
Ability to prioritize and organize workload to ensure deadlines are met
Ability to provide clear direction, instruction, and guidance to subordinates in the English language
Ability to communicate effectively to associates in a secondary language, bi-Lingual preferred
Ability to understand reports and relays correspondence
Accurately performs all essential job functions

175

Housekeeping Supervisor Resume Examples & Samples

Manage and supervise all tasks of his/her staff
Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
Supervise public areas
Ensure that guest supplies are replenished
Ensure guests’ requests are promptly and courteously met
Report damage or malfunction in hotel rooms using P.M.S system
Maintain equipment in proper state of cleanliness and repair
Maintain a section floor report
Conduct daily briefings with staff at floor level
Conduct regular room checklists
Report unusual behavior/activities on floors to Assistant Housekeeping Manager
Comply with hotel’s health, safety and hygiene policies
Attend meetings and training sessions as required
Fully understand the difference in guest levels (VIP) and in room categories

176

Housekeeping Supervisor / Manager Resume Examples & Samples

Organizes and prioritizes scheduling and routing of staff based on occupancy, arrivals, and departures in order to have product guest ready at established check-in time
Maintains log of room entry key cards, pagers, and radios
Maintains payroll and productivity reports to monitor labor expense. Reviews two-week payroll report
Communicates with associates via radio to facilitate changes/modifications in work assignment and fulfill guest needs
Inputs unit readiness status in the lodging system and communicate with the front desk to update on status, and special requests
Coordinates activities with outside vendors such as fire wood delivery, snow removal, carpet cleaning, and pest control service
Coordinates with Banquet and Set Up departments the placement and removal of equipment in units
Performs various clerical duties such as report distribution, filing, run nightly backup report, completion of various forms, distribution of paychecks, etc
Performs other duties as required

177

Housekeeping Supervisor Resume Examples & Samples

Key issuing (recorded through “IN & OUT” logging)
Supervise cleaning of guest rooms, corridors and stairwells using the cleaning checklist
Recognize guests needs and monitor guests request on the floor
Report 24 hrs. DND/Sleep out rooms to the H.O.D or Front office
Ensure floor pantries are well stocked and tidy
Monitor and request supplies/linen for all the pantries
Perform miscellaneous job-related duties as assigned

178

Housekeeping Supervisor Resume Examples & Samples

Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Housepersons. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures
Maintain Positive Customer and Associate Relationships: support Housekeeping and Hotel Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings
Administrative Duties: Responsible to communicate inventory and purchasing needs to Director of Housekeeping and/or Housekeeping Manager

179

Housekeeping Supervisor Resume Examples & Samples

Communicates clearly
Computer knowledge; Must be able to work with Microsoft word & Excel
Flexible with hours and shifts
Ability to coach & be a team player
Minimum 2 years of housekeeping supervisor experience in luxury hotels
Judgment and decision making
Fluent in English and Spanish
Familiar with Opera systems
Primary Duties & Responsibilities
Analyze and interpret established policies
Understand the government regulations covering business operation
Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinion
Able to complete projects in a timely and effective manner
Deal with general public, customers, employees with tact and courtesy
Change activity frequently and cope with interruptions, organized
Speak and write clearly, bi-lingual
Accept full responsibility for managing an activity
Computer knowledge: read and write reports
Job Requirements
Supervises housekeeping and laundry staff: hire, fire, evaluations, training and development
Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies
Enforces policies and procedures
Schedules staff according to labor standards and forecasted occupancy
Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas
Compiles and reports accurate status of guestrooms to front office
Enforces standard procedures for the acceptance, security, and return on guests’ lost and found items
Maintains productivity and labor cost goals
Conducts inventories of linen, supplies, and equipment as required

180

Housekeeping Supervisor Resume Examples & Samples

Supervise and ensure the cleanliness of the guest rooms
Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort
Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate
Monitor Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service
Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual
Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required
Plan and organize regular departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge
Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget
Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled

181

Housekeeping Supervisor Resume Examples & Samples

Serves as a working lead, coordinating activities of housekeepers engaged in cleaning and/or maintaining smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing and approving timesheets
Must have reliable transportation to work at various job locations when needed on the job. Mileage will be reimbursed as per the mileage reimbursement policy
Assists in ensuring a safe working environment throughout the facility for all employees by complying with all company safety and risk management policies and procedures
Assists in monitoring employee productivity and provides suggestions for increased service or productivity
Responsible for the coordination of routine responsibilities of employees. Responsibility for specific work or functional activities as directed by on-site management
Responsible for orientation and training of employees
Performs day to day assignments in addition to lead duties
Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution
Takes an interest and initiative in the development of the facilities team
Participates in regular safety meetings, and safety trainings. Applies all applicable OSHA requirements to all assigned work. Reports all accidents and injuries in a timely manner
Adapts procedures, processes, tools, equipment and techniques to meet the requirements of the position
High school diploma, or GED equivalent
At least two years hotel supervisory experience or three years janitorial experience that evidences a working knowledge of cleaning equipment and general cleaning processes
Must have experience conducting inspections and quality assurance
A Valid drivers license and an acceptable driving record for the past 3 years to be eligible under NMS’ vehicle insurance policy

182

Housekeeping Supervisor Resume Examples & Samples

Must have at least 2 years experience in the hospitality
Previous supervisory experience and a college degree preferred, but not required
Must be able to stand for prolonged periods of time
Must be able to work PM shifts

183

Housekeeping Supervisor Resume Examples & Samples

Ensure that all bedrooms and public rooms are serviced and cleaned daily
Ensure an adequate supply of clean linen in a good state of repair
Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is complete
Liaise with Housekeeping Managers and notify them of areas in need of attention pertaining to decor
Ensure that staff are coached and trained to perform their duties effectively
Ensure that attendance registers are completed daily and in accordance policies
Ensure that adequate supplies of cleaning materials are available
Ensure that staff areas are kept clean and in a good state of repair
2 years: Previous experience as a Housekeeping Supervisor in a luxury hotel

184

Housekeeping Supervisor Resume Examples & Samples

Ensure that trash/garbage removal meets with health, safety and sanitation regulations including receiving dock areas and the grounds surrounding the area. Maintaining the cleanliness of all trash/garbage units
Inspects equipment and furnishings and prepares work orders for maintenance
Maintains cleanliness of the community buildings

185

Housekeeping Supervisor Resume Examples & Samples

Deliver on the promise of Sonesta Service in all interactions with guests and clients
Inspect all assigned rooms and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations
Advise employees of deficiencies and instruct on corrective action
Previous background from the hotel industry preferred

186

Intercontinental Milwaukee Housekeeping Supervisor Resume Examples & Samples

Assist with scheduling of room assignments to ensure proper coverage
Inspect all assigned areas to ensure furnishings, guest rooms/suites equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
Control expenses and minimize waste within all areas of housekeeping
Assists with Lost and Found, including packing and mailing of packages
Performs manual duties of subordinates as necessary to cover temporary staff shortages
Ensures furniture, facilities, and equipment are maintained and in good repair
Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests/issues
Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained
Attends all required Housekeeping Department and other meetings
Understands reports and related correspondence and accurately performs all essential job functions
May be required to work nights, weekends, and/or holidays

187

Housekeeping Supervisor Resume Examples & Samples

Coaching colleagues
Managing TAS and ensuring we are picking the right candidate that fits our company culture
Requisitions for any open positions in the housekeeping department that need to be filled in a timely manner
Conduct colleague level interviews
Conduct references checks for all new hires
Prepare all paper work for New hires ( EAF’s)
Other duties as assigned to support the housekeeping team

188

Housekeeping Supervisor Resume Examples & Samples

Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc
May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
Report, turn in, and/or log all lost and found items according to established procedures

189

Housekeeping Supervisor Resume Examples & Samples

Understands, follows, and enforces all Aramark/location policies and procedures
Ensures the proper delivery and retrieval of guest requests such as extra pillows, blankets, and refrigerators
Consistently strives to improve the communication process and always follows up with Housekeeping Director
Conducts department line-ups to ensure that pertinent information is being communicated on a daily basis
Ensures that Material Safety Data Sheets are updated and are kept in prominent locations in Housekeeping and Laundry. Ensures that OSHA standards are met on a daily basis
Leads all employees in such a manner as to obtain the best service at all times, at maximum work efficiency and at the highest level of quality

190

Housekeeping Supervisor Resume Examples & Samples

Ensure that serving the hotel guest in a friendly and efficient manner and identify the #1 priority
Provide supervision and support to each housekeeper and houseperson; provide training when necessary
Ensure that all reports are prepared completely and on time
Ensure that proper key controls are in effect
Take inventories as scheduled and maintain par stocks
Schedule associates for shifts according to projected occupancies. The Director of Services will have the final approval of weekly schedule
Review operating statements looking for unusual overage and shortage
Involve senior housekeepers in as many administrative functions as possible to further develop them. Senior housekeepers will report to housekeeping supervisors. Supervisors will report to Director of Services
Review out-of-order rooms daily
Provide orientation and training to new hires
Ensure that lost and found are stored properly and that logs are maintained
Always be professional and ethical when dealing with guest, associates and vendors
Ensure that staff adheres to grooming standards and that uniforms are clean, neat and complete
Ensure that storage rooms are clean and neat
Ensure that associates are aware of and involved in accident prevention
Track and maintain department quality goals
Conduct performance reviews on a timely basis so that not retro pay occurs
Run VIP report on a daily basis and inspect rooms
Assign daily projects and follow-up at the end of the day

191

Housekeeping Supervisor Resume Examples & Samples

To be changed and ready for work at appointed time as shown on Rota. Ensuring your uniform and badges are worn as to Hotel Standard. If you are sick, ring in before duty commences and speak to the Housekeeping supervisor, assistant Housekeeper
To sign for any keys you may have and to be responsible for that key during your shift. Never loan your key to anyone, even a work colleague. Return and sign key back in before leaving the hotel
To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards
To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards
Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa
To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates
The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards
Report and follow up on all maintenance requests on a daily basis
To assist in Inventories
To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested
To supervise the deep cleaning of bedrooms, changing of shower curtains etc
To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed
To maintain a smooth working relationship with associates of other departments
To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
To be aware of and carry out all Hotel Security
To report any suspicious person(s) or packages immediately to the duty manager
Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner
To carry out any other reasonable task as requested e.g. checking public areas

192

Housekeeping Supervisor Resume Examples & Samples

Commitment to supportive teamwork and open communication
Responsibility for ongoing enhancement of their skills and performance
Recognition of personal accountability for their own actions and the outcomes of those actions
An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
High School education or equivalent experience
Experience required is from 1 to 2 years employment In-related position
Service orientated;Able to take ownership and initiative
Mandarin speaking is a must and work authorization in China is required
Related hotel working experience
Pleasant and Friendly;Work independently;Able to take ownership and initiative

193

Senior Housekeeping Supervisor Resume Examples & Samples

Lead and supervise the day-to-day operation of the department to ensure service standards are followed
Handle Guest concerns and react quickly, logging and notifying the proper areas
Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
Able to convey information and ideas clearly

194

Assistant Housekeeping Supervisor Resume Examples & Samples

High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience
Ability to speak, read, and write fluent English; other languages beneficial
Experience with Microsoft Office preferred
Carrying, lifting or pulling items weighing up to 50 pounds
Life Insurance

195

Housekeeping Supervisor Resume Examples & Samples

High school diploma is required
Requires a minimum of six months to one year of job‑related experience
Must possess a valid Florida driver’s license with an acceptable motor vehicle report
Strong leadership skills and supervisory skills
Ability to direct the work of others using tact and good judgment and to communicate effectively with staff, faculty and students
Must be able to work as a team and adapt to changing situations and schedules during the course of a day while maintaining a positive attitude
Ability to handle conflict in a productive manner and to give employees timely, performance-based feedback as appropriate
Ability to read, write, and follow instructions
Knowledge of the materials, methods, and equipment typically used in janitorial work
Ability to perform a variety of moderately heavy custodial tasks in the care of buildings and equipment

196

Franchised Housekeeping Supervisor Resume Examples & Samples

Supervise the Housekeeping staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment
Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies
Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning
Order supplies and maintain accurate inventory as assigned
Log items into the Lost and Found and respond to inquires regarding lost items
On time and at work when scheduled and in proper uniform
Attend department meetings as scheduled
Consistent professional and positive attitude and actions when communicating with guests and associates
Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested
Any other duties / tasks as requested by management
Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies. Ability to timely compile facts/figures, identify, investigate and resolve matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, phone and other office equipment. Attention to details with good organizational and efficient time management skills
Display consistent professional leadership with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities. Ability to satisfy the legal requirements for employment within the jurisdiction

197

Housekeeping Supervisor Resume Examples & Samples

Considerable knowledge of housekeeping program
Ability to assess and use housekeeping chemicals
Ability to plan, coordinate, direct and supervise large groups of personnel
Ability to judge supply and equipment, and how to use them properly

198

Senior Housekeeping Supervisor Resume Examples & Samples

Supervise the implementation of housekeeping standards and procedures in relation to
Valet service
Cleaning service
Management of all incoming and outgoing calls
Solve employee grievances
Perform Room allocations and inspections
Ensure guest valet is processed and delivered in a timely manner
Ensure consistency within the department
Ensure you have complete knowledge of room types, layouts and facilities
Maintain adequate stock levels
Recycles where-ever possible and enforces cost saving measures to colleagues

199

Franchised Housekeeping Supervisor Resume Examples & Samples

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities
Requires good communication skills, both verbal and written
Must possess basic computer skills

200

Housekeeping Supervisor Resume Examples & Samples

Ability to work longer shifts based on business and staffing levels
Previous experience in a leadership role and prior hotel/hospitality experience preferred
Possess strong interpersonal skills and have the ability to effectively interact with people of diverse backgrounds
Must have excellent multi-tasking, organizational, and administrative skills

201

Housekeeping Supervisor Resume Examples & Samples

Report on adverse guest comments as and when required
Report and record Lost and Damaged items
Log daily events in logbook and follow up on previous information reported by other team leaders daily
Prepare duty rosters of Housekeeping Attendants
Make requisition twice weekly of amenities for guest supplies
Report shortcomings in the section operation
Check all guest rooms, public areas, F&B outlets, toilets, lockers and car parks
Prepare and issue room status report
Report and follow up on repair and maintenance
Document all incidents in logbook
Ensure function rooms and toilets are clean before functions start
Attend to guest requests and complaints
Check on the standard of “Turn downs service”
Ensure rooms done by room attendants are released
Liaise closely with Front Office Department regarding guest room status
Report house linen stocks which are running low to the Executive Housekeeper
Ensure subordinates are wearing the correct uniform and their name badges at all times
Report discrepancies and irregularities to the Executive Housekeeper
Ensure that new Room Attendants/Housekeeping Attendants are given orientation and are introduced to all machinery and employees within the department, prior to the commencement of their first shift
Analyse and take corrective measures whenever mistakes are made
Ensure and check that the quality and quantity of laundry output is met on a day to day basis
Ensure the production targets of the laundry are met at all times

202

Housekeeping Supervisor Resume Examples & Samples

Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room
Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status
Oversee training of Room Attendants
Assist Housekeeping Management in preparation of Standard of the Week
Monitor all V.I.P.'s, special guests and requests

203

Housekeeping Supervisor Resume Examples & Samples

Recruits, hires, provides orientation/training, and retains a sufficient number of qualified staff to carry out the responsibilities of the housekeeping functions. Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis
Ensuring resident rooms, bathrooms and common areas daily are cleaned (dusted, dry mopped, wet mopped, sanitized, scrubbed) according to facility procedures
Overseeing the cleaning of walls, ceilings, windows, mirrors, and waxing of floors according to department procedures and cleaning schedules
Ensuring housekeeping supplies are kept out of reach of residents at all times
Supervising the disposal of trash and waste, including bio-hazardous waste and other materials that require special handling, only in accordance with facility policies and procedures
May occasionally perform the above housekeeping duties in cases of emergency or staffing shortages
Minimum of one (1) year housekeeping and / or laundry experience in an institutional setting

204

Internship Housekeeping Supervisor Resume Examples & Samples

Enthusiastic
A team player
Service-orientated
Independent
Strong organizing skills
Speaks good English

205

Housekeeping Supervisor Resume Examples & Samples

Supervise housekeeping staff and coordinate staffing schedules to ensure the proper cleaning of offices, public areas, residences, and community grounds
Plan and schedule cleaning programs, including but not limited to annuals, move-in preparations, and carpet cleaning
Monitor inventory levels, order all equipment and supplies needed for department, and ensure the safe handling and storage of them
Assist housekeeping staff with cleaning duties, including cleaning floors, restrooms, kitchens, resident apartments and other areas
Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
One year of Housekeeping Supervisor experience preferred in a skilled nursing facility
Must be aware of State and Federal Regulations for SNFs
Ability to communicate effectively with residents, families, staff, vendors and the general public
Flexible schedule, including availability to work evenings, weekends and holidays as needed

206

Housekeeping Supervisor Resume Examples & Samples

Experience: Minimum three months’ supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel
Education: High school diploma; some college
Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings
Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Licenses & Certifications: None required

207

Housekeeping Supervisor Resume Examples & Samples

Strong interpersonal communication skills
Strong supervisory skills with the ability to supervise large groups of employees
Ability to operate power cleaning equipment
Thorough knowledge of cleaning materials, processes, and equipment
Ability and willingness to respond to emergency situations
Sufficient strength and dexterity to perform duties and responsibilities of this job, including heavy work
Ability to wear and use personal protective equipment
Ability to read English
Valid driver’s license for the state of New Hampshire

208

Housekeeping Supervisor Resume Examples & Samples

Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Must be able to resolve conflicts and delegate responsibility
Will work both inside and outside. Must have the ability to lift up to 40 pounds

209

Housekeeping Supervisor Resume Examples & Samples

Inspects guest rooms, conference rooms and public areas for sanitation; cleanliness; orderliness; proper supply and equipment levels; damage; and related accommodation needs according to legal mandates and unit policies, procedures, rules, regulations and guidelines
Oversees the reporting of room and public area damages and defects to proper maintenance and repair personnel
Orders and maintains stock levels of cleaning and guest room supplies, linens, and related housekeeping items; as well as other general hotel inventories as assigned
Interviews, recommends for hire, and manages the performance of assigned housekeeping and student support staff
Trains staff in proper room and area setup, cleaning methods, use and storage of chemicals, and related duties
Develops systems and schedules work in order to meet labor cost objectives
Assists management staff in resolving employee grievances, and performing related human resources management activities
Maintains records on employee sick, vacation and personal leave usage; lost and found items; and other areas as assigned
Provides assistance to guests, conferees, and other customers by answering questions, resolving problems and complaints, giving directions, and referring to appropriate personnel
Provides assistance in other general hotel and related areas as assigned

210

Housekeeping Supervisor Resume Examples & Samples

Responsible and accountable, under the direction of the Housekeeping Leader for the efficient overall day-to-day operation of the hotel whilst on duty. They are to maintain the highest standard of guest service and satisfaction
Responsible for emergency the team spirit and motivation all staff. They must also be fair and just in any staff disciplinary action required. Is also expected to be a “hands on” supervisor
By this, we expect that they be prepared to lend “hands on” assistance if a hotel area becomes very busy. It must be emphasizes that this “hands on” assistance must be approached with the “hotel as a whole” in mind and must not be detrimental to the efficient operations of other areas
As a representative of senior management, will be called upon to deal with guest problems or complaint related to the maintenance of the rooms
Is responsible for the general appearance of the rooms and their bathrooms, cleanliness, working conditions of the equipment, the overall décor and atmosphere
Informs maintenance of any defaults (TV out of order, tap not working, lighting, etc.) and checks upon repairing
Is responsible for the laundry service of the hotel
Supervises the general cleaning, the general appearance and the décor of all working areas and offices of the hotel
Manages the stocks of guests’ supplies and advertising documents and supervises their distribution
Applies the hotel's security regulations (in case of fire)
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the program

211

Housekeeping Supervisor Resume Examples & Samples

Prepares daily assignments, schedules to include established routine duties to housekeeping staff, as well as special areas
Tours (rounds) facility periodically, covering each assigned area to observe the housekeeping staff at work and to determine that instructions and safety rules are followed
Inspects premises to determine next assignments and to ensure that trash/garbage removal meets with health, safety and sanitation regulations including receiving dock areas and the grounds surrounding the area. Maintaining the cleanliness of all trash/garbage units
Introduces and instructs personnel on the use of new equipment and cleaning methods to provide a most efficient and economical method for maintaining the facility
Interviews employment candidates
Trains new employees, assigns tasks and closely supervises until fully trained. Coaches, counsels and disciplines housekeeping staff; performs interim and annual performance appraisals; terminates employment when necessary. Signs off on timesheets for employees
Maintains an inventory of housekeeping supplies, materials and equipment. Prepares requisitions for replacement inventory. Inspects equipment and furnishings and prepares work orders for maintenance
Determines that collection and distribution of linen meet the needs of the facility
Keeps records/audits, cycle cleaning, and common areas of the facility that have to be cleaned on a weekly, monthly, semi-monthly or annual basis
Investigate and resolve housekeeping related complaints
Two to three years of experience in housekeeping operations
Clerical ability to direct and control housekeeping activities and evaluate cleanliness and neatness using policies and procedures
Ability to monitor and maintain the cleanliness of the facility
Ability to make quick and accurate decisions
Ability to effectively supervise a diverse employee work group. Willingness to work with the elderly

212

Housekeeping Supervisor Resume Examples & Samples

Evaluates work habits and attitudes and attendance of subordinate workers, documents, makes recommendations regarding employee performance concerning retention of promotion and takes corrective action as indicated by hospital policies and appropriate labor agreements
Maintains inventory of cleaning materials, supplies, and equipment and requisitions replacement items, inspects equipment for proper functioning and orders maintenance and repairs; and inspects hospital equipment (non-medical) and furnishings for wear and tear and prepares requisitions for maintenance or replacement
Maintains required records, gathers statistics and prepares reports as required
Monitors work flow and effects changes to improve quality and efficiency of services
Plans, schedules and directs the environmental maintenance in assigned areas of the hospital and its satellite facilities
Tours hospital environment regularly, covering each assigned area to observe and inspect cleanliness of facilities and work in progress
Trains subordinate staff in techniques of cleaning and disinfecting facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance peculiar to acute hospitals
Ability to strategize, plan and implement change
Ability to work effectively both as a team player and leader
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Knowledge of techniques of cleaning and disinfecting patient care facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance peculiar to acute hospitals

213

Housekeeping Supervisor Resume Examples & Samples

Assist in the training of housekeeping personnel
Coordinate the work of housekeepers to ensure timeliness and cleanliness of completion
Order and maintain inventory of supplies
Assists with the direction of cleaning of the arena. Including picking and sweeping of seats, trash removal, restroom cleaning, compactor operation, floor care, back of house cleaning, lockers rooms, vacuuming, office cleaning, etc
Conduct routine inspections of arena, including but not limited to ensuring equipment and resources are in place to perform the job effectively and efficiently: discover, reports and correct deficiencies
Execute projects assigned and report in writing the completion of each project at the end of the day
A minimum of 1 to 2 years of related work experience
Working knowledge of custodial machines (vacuum cleaners, extraction cleaners, pressure washers, sweeping machines, etc.)
Familiarity with OSHA requirements and facility safety
Excellent organizational skills, detail oriented with ability to handle multiple assignments
Required to work nights and weekends
Ability to function in a fast paced, high pressure environment
Ability to converse fluently in both English and Spanish (preferred)
Ability to climb stairs and lift up to 25 lbs

214

Housekeeping Supervisor Resume Examples & Samples

Directs the work assignments of the assigned area to room attendants and others non Supervisory personnel
Identify training needs ad ensures departmental training plans are successfully implemented
Provides support to front line personnel, so they can delivery the highest level of outstanding guest service possible
Assist in personnel matters such as evaluating and counseling
To ensure good interdepartmental communication network and teamwork
Maintain open channels of communication with the Assistant Housekeeper on all matters affecting the housekeeping, Front Office, Engineering and Laundry Department
To act on all decisions, departmental meetings, programs and schedules decided by Assistant Housekeeper
Ensures that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests
To attend daily communication meetings and weekly housekeeping meetings
Submit performance appraisal periodically for each staff under his control

215

Housekeeping Supervisor Resume Examples & Samples

Supervises the room cleaning & hygiene of the department
Supervises the cleaning and maintenance of equipment, immediately reporting any defects
Rotates the employees to different jobs whenever considered necessary
Eliminates all work hazards to employees and also checks on safety and fire regulations
Supervises the appearance and good manners of the employees and secures their cooperation
Ensures that there is ample stock of guest amenities and chemicals and all other items required by the department
Any other duties assigned by the Executive Housekeeper

216

Housekeeping Supervisor Resume Examples & Samples

Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise of deficiencies
Advise maintenance of any needed repairs in all guest rooms and public areas
Ensure staff is in proper, well-maintained uniforms, with special attention to those working in public areas. Personal appearance and hygiene must be according to Company policy
Respond to guest complaints, special requests and ensure action is taken to achieve complete guest satisfaction
Assist in promptly resolving any guest complaints pertaining to housekeeping services

217

Housekeeping Supervisor Resume Examples & Samples

Housekeeping leadership work experience (Team Leader, Shift Leader or equal positions) for a minimum of 2 years
To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard
To assist with the deep cleaning of public areas and to help in the floor care
To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards
To carry out Brand Standard checks within the department
To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards
To assist in the stock taking of all linen and equipment etc. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
To assist with the recruitment and section of department employees
To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping
To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times
To ensure all departmental practices, policies and procedures to be confident in their implementation and assist in the necessary modification of any as requested
Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager
To relive the Office coordinator and Floor supervisor whenever is needed
To carry out any other reasonable requests made by the Executive Housekeeper/ Director of Services or Hotel Management

218

Housekeeping Supervisor Resume Examples & Samples

Recruit, train, manage hours, supervise and evaluate all student housekeeping staff
Manage academic year and summer building turn over (i.e. cleaning and preparing of rooms, suites, and apartments) for residents and guests
Schedule and supervise the cleaning of public spaces including, but not limited to, bathrooms, lounges, offices, and conference rooms
Submit, track, and report on maintenance requisitions (MRs) in areas of responsibility
Maintain accurate inventory records of all cleaning and supplies and equipment. Process and verify all invoices and packing slips from suppliers as part of budget reconciliation. Provide follow up on all back orders. Submit all paid invoices and receipts in a timely manner to the Facilities Manager
Schedule repairs or replacement of housekeeping equipment with maintenance staff and Facilities Manager. Work with outside vendors to purchase supplies and equipment
Sort and prepare linens for pickup by laundry service contractor during the summer conference season. Receive and inventory cleaned and returned linens
Work in collaboration with the Administrative Assistant in collection of money from laundry appliances
Respond to emergency on-call for cleaning issues or problems
Train all student staff in proper safety procedures regarding housekeeping chemicals and equipment use. Work with SUU Health and Safety Coordinator to facilitate SUU health and safety policies and guidelines. Keep all Safety Data Sheets up to date and properly posted
Provide for Deep Cleans to bedrooms, apartments, and lobby spaces as needed
Function independently in order to accomplish assigned projects. Refers unusual problems to supervisor
Other duties as assigned by the Facilities Manager
GED required; Bachelor’s degree preferred
Proficiency in various office software packages including word processing, spreadsheets, and email
Demonstrated commitment to customer service and professionalism
Must have excellent written and oral communication skills
Demonstrated ability to meet pressing deadlines, work efficiently under pressure, and exhibit superior organizational and managerial skills
Experience managing a custodial, housekeeping operation
Previous experience in a college or university housing setting preferred
Knowledge of Safety Data Sheets (SDS) and Occupational Safety and Health Administration (OSHA) standards preferred

219

Housekeeping Supervisor Resume Examples & Samples

Previous experience working in a housekeeping or hotel environment preferred
Good Administrative Skills
An understanding of health and safety & COSHH procedures & Legislation
To ensure standards are maintained and company procedures are adhered to at all times
Responsible for compiling the rotas in the absence of the housekeeper and deputy housekeeper, ensuring that all staffing levels are kept in line with business levels on a weekly basis
Responsible for the efficient control of stocks of cleaning materials, guest supplies and linen and the implementation and adherence of appropriate stock control systems
Assist the housekeeper with any associate training or personnel issues, ie COSHH and Health & Safety
Complete forecast and actual payroll figures in the absence of the housekeeper / deputy housekeeper
To undertake cleaning duties when necessary and any other reasonable request made by management
Check rooms and public areas
To assist with the laundering of bath robes, bath mats and face cloths to ensure adequate clean supplies for the executive rooms / suites
To ensure that lost property is managed correctly as per the brand standards
To undertake duty management shifts as per the rota

220

Housekeeping Supervisor Resume Examples & Samples

Train, supervise and assist all personnel assigned to the station
Responsible for the cleanliness of all assigned rooms, hallways, lobbies, stairwells and storage areas
Inspect check-outs and make-ups
Complete morning and afternoon room status reports
Ensure that all VIP rooms and rush rooms are completed immediately
Complete all projects assigned by the Housekeeping Manager
Maintain all records of cleaning activity as required

221

Housekeeping Supervisor Resume Examples & Samples

Basic computer and math skills
Courteous and professional demeanor with excellent communication skills
Two or more years of directly or indirectly related experience
General understanding of housekeeping operations and procedures preferred
Communication, people skills, organization skills, ability to handle multiple tasks
Prior work experience at a full service hotel in housekeeping preferred

222

Housekeeping Supervisor Resume Examples & Samples

Possess minimum G.C.E. "O" Levels
Minimum 2 years experience in hotel operations in similar capacity
Possess good problem solving, administrative and interpersonal skills

223

Housekeeping Supervisor Resume Examples & Samples

Must be highly motivated and effective to lead others and to develop subordinates. The YMCA of the Rockies sponsors several internships, seasonal workers, international student workers, and gap-year students. Supervisors must be committed to exemplifying the qualities of patience, kindness, integrity, high energy, accountability, teamwork, and professionalism. Leadership by personal example is a must
Complete and / or oversee commercial laundry responsibilities after completing qualification process (no previous experience necessary). Must be able to lift up to 40 pounds repeatedly when working in laundry. Will be exposed to common laundry chemicals
Complete and / or oversee housekeeping duties and inspections of facilities after completing qualification process (no previous experience necessary). Supervisors and housekeepers spend a large portion of the day walking, climbing stairs, lifting up to 40 pounds (laundry bags / supplies), and completing manual labor
Must be 21 years old and have a valid United States drivers license, along with the ability to obtain a YMCA van driver's license
Basic mechanical or construction skills preferred, but not mandatory. Housekeeping supervisors occasionally fix broken shelving, assemble new materials, and complete basic maintenance on laundry machines. Housekeeping supervisors operate and teach staff how to use industrial carpet cleaners
Must be available to work most weekends and holidays
Resort is located in a mountainous environment at nearly 9,000 feet elevation. Basic physical fitness and ability to work in varying / extreme weather conditions is required
Support the Association safety program. Promote safe work practices and a safe environment for guests, members and staff
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
Promote a cooperative, positive and problem-solving atmosphere at all times

224

Housekeeping Supervisor Resume Examples & Samples

Foster a close working relationship with KRPM Association and Housekeeping
Assist area management with inventory, ordering, office paperwork and are quality walks
Provide staff, training, coaching and performance reviews for the housekeeping team
Celebrate successes and publicly recognizes the contributions of team member
This position will be covering multiple areas as needed

225

Assistant Housekeeping Supervisor Resume Examples & Samples

Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning
Informs Supervisor of needed supplies
Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas
Ensures that security procedures are adhered to at all times
Furnishes and burnishes floors as required
As applicable, cleans restrooms: Sweeps and mops floors. Refills all dispensers such as hand towels, toilet paper & hand soap. Cleans toilets, urinals, sinks, mirrors & counters. Empties/removes trash. Reports any discrepancies or deficiencies to supervisor
Previous custodial experience preferred

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