Housekeeping Coordinator Resume Samples
4.7
(81 votes) for
Housekeeping Coordinator Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the housekeeping coordinator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
LL
L Labadie
Lavon
Labadie
5188 Macy Overpass
Detroit
MI
+1 (555) 519 2636
5188 Macy Overpass
Detroit
MI
Phone
p
+1 (555) 519 2636
Experience
Experience
Phoenix, AZ
Housekeeping Coordinator
Phoenix, AZ
Hane LLC
Phoenix, AZ
Housekeeping Coordinator
- Assist Housekeeping Manager and Assistant Manager in daily operation of Housekeeping-Inspections Dept
- Establish priorities of work and repairs to be done and constantly follow-up until work is completed
- Perform other duties as requested by management
- Actively participate in training and development programs and maximize opportunities for self-development
- Report to the Executive Housekeeper/Assistant Manager of employee’s progress and to keep training records up to date
- Assist to manage all aspects of room arrival to ensure guests amenities are properly set up
- Log and calculate outside labor hours to assist Housekeeping Management with accurate billing
Houston, TX
Seasonal Housekeeping Coordinator
Houston, TX
Kling-Emmerich
Houston, TX
Seasonal Housekeeping Coordinator
- Maintain up-to-date owners’ files on each unit, recording, type of clean and date, arrival inspection checks, and cleaning/work order charges
- Enter work orders as requested by owners/guests
- Follows up on work orders and guest requests to ensure timely completion and guest satisfaction
- Maintain office spreadsheets and other documents as assigned by Housekeeping Supervisor or Manager
- Train Quality Assurance Inspectors and Housekeepers in cleaning procedures, as well as company policies and procedures
- Assist Housekeeping Supervisor with opening and closing procedures, including assignment of units to housekeepers, preparing daily clean sheets, and piecework totaling at the end of the day. Keep inventory of supplies and chemicals
- Perform quality assurance inspections such as inspecting arrival/departures, deep cleans, and light cleans; supervise key control; secure linen room, storage rooms and laundry area
present
Phoenix, AZ
Event Services & Housekeeping Coordinator
Phoenix, AZ
Waelchi LLC
present
Phoenix, AZ
Event Services & Housekeeping Coordinator
present
- 5% Makes supply runs off property while remaining within budget parameters
- 5% Assists with other duties as assigned
- Participates in staff and volunteer morale building functions
- Participates in operations leadership and Glen leadership meetings and training sessions
- 5% Trains new staff, participates in interviews for hiring and annual evaluations with the Event Services and Housekeeping Director
- 15% maintains physical inventory levels of cleaning supplies, guest room amenities and public bathroom amenities
- 5% Interacts with Guest services department to ensure guest satisfaction in friendly and professional manner
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Iowa State University
Bachelor’s Degree in Accuracy
Skills
Skills
- Excellent communication and organizational skills with the ability to work under pressure
- Good knowledge in English (written, spoken and reading)
- Proficient in Microsoft Office and comfortable with email communications
- Proficient in time management; the ability to organize and manage multiple priorities
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Professional appearance; commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
- Professional appearance and excellent communication skills in dealing with guests and associates
- Highly responsible & reliable
- Great communication skills, attention to detail, & computer skills
15 Housekeeping Coordinator resume templates
Read our complete resume writing guides
1
Housekeeping Coordinator Resume Examples & Samples
- Proficient in computer software - Excel, Word, Outlook, PowerPoint
- Demonstrated strong organizational and time management skills with high attention to detail
- Proven written and verbal communication skills
- Proven ability to manage multiple priorities and meet deadlines
- Ability to learn quickly and adapt to a fast paced environment
- 3 to less than 5 years of related work experience
- Experience in financial reporting helpful
- Demonstrated written communication skills
- Demonstrated proficiency in Microsoft Word, PowerPoint, Outlook, and Excel
- Prior resort operations or housekeeping experience
2
Housekeeping Coordinator Resume Examples & Samples
- Work closely with all departments within the Rooms Division, communicating day to day updates and changes
- Oversee the day-to-day operation of the Housekeeping office
- Perform various duties pertaining to departmental scheduling, payroll and purchasing
- Follow department policies, procedures and service standards
- Maintain the security of all room keys and locks to various cabinets and drawers
- Consistently update records of lost and found
- Creates housekeeping room attendant and supervisor worksheets and checklist
- Ensures all guest requests are addressed and provided on a timely manner
- Ensures housekeeping guest amenities and supplies are well stocked
- Able to attend monthly one to one meeting with direct reports
- Able to attend / complete monthly training hours goal / target
- Must help achieve Key Performance Indicators and departmental goals / targets set by the management
- College/University Diploma in Hotel Management
- One (1) year experience in Administrative support
- Proficient in Microsoft Office Applications
- Knowledge in the use of Opera will be an advantage
- Excellent communications skills
- Able to multi-task and work under pressure
- Organized and highly detailed
3
Housekeeping Coordinator Resume Examples & Samples
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping with other departments
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare and distribute assignment sheets/workboards to Housekeeping staff
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms
- Coordinates all department activities too include scheduling, dispatching, logging etc
- Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming
- Comply at all times with the hotel’s standards and regulations to encourage safe and efficient hotel operations
- Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only
- Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time
- Maintain key control system
4
Housekeeping Coordinator Resume Examples & Samples
- Enthusiastically maintain positive guest relations at all times. Resolve guest complaints quickly, ensuring guest satisfaction
- Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
- Authentically greet all individuals arriving at executive offices and assist with their needs
- Meticulously maintain appointment calendar as necessary
- Retrieve and distribute departmental mail and distribute documents to appropriate personnel
- Maintain confidentiality and security of specified hotel information, correspondence, reports and files
- Passion: Strong customer service focus to ensure the best guest experience
- Skills: Proficient in Microsoft Office products such as Word, Excel and Publisher
- Strengths: Enjoy multi-tasking while having an impeccable eye for detail to ensure accuracy and efficiency
- Experience: Two years of successfully performing administrative duties
- Communication: Excellent verbal and written communication
5
Housekeeping Coordinator Resume Examples & Samples
- Ensure proper communication between Housekeeping and the Front Desk and management
- Expedite guest requests as quickly as possible and notify management of any delays
- Accurately maintain the call log
- Candidate must be fluent in English, both verbal and written
- Excellent communication as well as guest contact and organization skills
- Previous experience in a similar environment and customer experience and ability to work effectively under pressure
- Service Passion
- Requires attention to detail and problem solving skills
6
Housekeeping Coordinator Resume Examples & Samples
- Assist Housekeeping Supervisor with opening and closing procedures, including assignment of units to housekeepers, preparing daily clean sheets, and piecework totaling at the end of the day. Keep inventory of supplies and chemicals
- Maintain up-to-date owners’ files on each unit, recording, type of clean and date, arrival inspection checks, and cleaning/work order charges
- Perform quality assurance inspections such as inspecting arrival/departures, deep cleans, and light cleans; supervise key control; secure linen room, storage rooms and laundry area
- Coordinate all carpet cleans with outside contractor
7
Housekeeping Coordinator Resume Examples & Samples
- To report for duty punctually, wearing the correct uniform & name tag at all times
- To run various status reports in order to do opening shift and prepare room assignments
- To review logbooks for special requests and instructions
- To track room status: 000, V/C, 0/C
- To monitor the issuing of keys
- To log all lost & found items
- To maintain filing systems
- Keep close contact with Engineering with reference to main tenancy repair & out of order rooms
- To prepare and monitor room status reports for possible discrepancies
- To issue keys according to floor assignments
- To maintain a high standard of personal hygiene at all times
- To maintain close contact with the Front Office & Floor Supervisors with reference to arrivals & departures
- Excellent communication, both written and verbal
- Ability to prioritize responsibilities
- Ability to resolve situations involving guest challenges
- Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage
8
Housekeeping Coordinator Resume Examples & Samples
- The ability to follow proper payroll procedures
- The ability to utilize the telephones adhering to Four Seasons standards
- The ability to properly use the guest call log book to record and relay all requests and information
- The ability to properly use all forms in the department ensuring they are legible and understandable
- The ability to utilize the computer system as it relates to Housekeeping
- The ability to accurately record all items retrieved by housekeeping staff in the lost and found book and ensures that the item(s) are forwarded to Security in a timely manner
- The ability to report any safety, security or maintenance problems immediately
- The ability to keep the Housekeeping office neat and orderly at all times
- The ability to ensure that keys issued are properly signed in and out for, likewise for wand stamps and beepers
- The ability to check the Desk Clerk's log daily to ensure proper communication between clerks and between clerks and housekeeping management
- The ability to expedite any guest requests as quickly as possible and notify Housekeeping management if any guest service is hampered
- The ability to ensure there are enough copies of forms and packets for the month and to ensure completed work order tickets are discarded from the work order file
- The ability to fill out a Runner's slip each time a request is given
- The ability to update all daily time sheets whenever a new employee starts
- The ability to complete Inventory Vouchers for all special guest items and to complete a daily Iron and Board inventory sheet
- The ability to assist Housekeeping management in administrative work as directed
9
Housekeeping Coordinator Resume Examples & Samples
- Follow departmental policies and procedures
- Able to communicate effectively to staff in English and Spanish
- Minimum 2 year experience in a clerical capacity in a hotel Housekeeping environment
- Experience with Hotel Property Management System,
- Strong organizational, and communication skills
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
10
Housekeeping Coordinator Resume Examples & Samples
- Interfacing with the Housekeeping Manager to ensure impeccable cleaning standards are maintained and safety procedures followed
- Participate in hiring, training, supervising part time event, post-event, and daily housekeeping staff
- Supervises the performance of approximately 30-60 part-time and contracted staff during event, and post-event cleanup of facility to insure building standards are met and maintained
- Ability and knowledge to train the staff in the proper use of standard housekeeping equipment (vacuum cleaners, buffers, wet vacuums, walk behind scrubbers) to insure equipment damage and repair costs are kept to a minimum
- Assigns event, post-event, and daily housekeeping crews based on the needs and requirements to insure proper deployments and standards are maintained
- Gives instructions to and trains housekeeping staff in the proper completion of assigned tasks
- Assists Lead’s in inspection of facility
- Assists Lead’s in the training and motivation of assigned event staff
- Insures all safety rules are followed and reports injuries immediately
- Completes written inspections in area of responsibility using the event check off list and insures corrections of all deficiencies and repairs needed
- Develops and reviews work schedules for event personnel to ensure efficient staffing
- Ensure housekeeping staff complies with company policies and procedures
- Perform general cleaning duties effectively and assist with supervision of event, post-event, and daily housekeeping staff
- Maintain and communicate inventory of supplies
- Organize and maintain janitorial supply rooms/closets and work with building staff to ensure recycling guidelines are met and adhered to
- Custodial experience required; in a public venue/event preferred
- Ability to make sound business decisions
- Knowledge of equipment, cleaning supplies and methods to be used on various surfaces
- Ability to estimate and plan for needed custodial work tasks
- Ability to supervise and train part-time staff and maintain effective working relationships with staff and internal/external customers
- Prior supervisory experience in the cleaning of arena, commercial and or convention type buildings is preferred
- Must be proficient in Microsoft Word, Microsoft Excel and email correspondence
- Must have knowledge of cleaning chemicals, safe handling, and MSDS requirements
- Able to communicate effectively in English both verbal and written
- 2-4 years housekeeping experience
- Minimum of 2 years of supervisory management pertaining to cleaning or operational crews
- Minimum of 2 years of janitorial and/or chemical cleaning in commercial, large public assembly halls, hotels, medical campus, or an equivalent facility
- Ability to complete projects on time; Asks for and offers help when needed. Follows policies and procedures and instructions from management
- Professionalism: Approaches others in a tactful manner; Adapts to changes in the work environment; Is consistently at work on time
- Communication: Speaks and listens clearly; Writes clearly and informatively; effectively motivate staff to meet department objectives
- Problem Solving: Demonstrates accuracy and thoroughness; Observes safety and security procedures; Identifies and resolves problems in a timely manner. Ability to adapt to shortened or changing timelines and deadlines
- Proficient in Microsoft Word, Microsoft Excel, and email correspondence
11
Housekeeping Coordinator Resume Examples & Samples
- Follows Hotel’s telephone etiquette standards
- Generate various operational reports for the coordination of the Housekeeping department
- Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external Guests
- Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner
- Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
- Must be highly organized, energetic and possess the ability to work well under pressure
- Must be able to handle a multitude of tasks, work independently or part of a team in an intense, ever changing environment
- Must possess strong administrative skills, ability to prioritize and maintain control over workloads
- Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Must have the ability to organize files and office systems
- Must possess the ability to make informed decisions through organizing, planning & taking ownership for requests
- Proficient in English language (verbal and written) with a second or third language as an asset
- Must be flexible in terms of working hours
- Able to type 25 words per minute
- Computer literacy in Windows, MS Office Suite, property management system & maintenance work-order system is recommended
12
Housekeeping Coordinator Resume Examples & Samples
- The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation
- This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation
- Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the Laundry/Valet Department
- Transfer calls to various departments
- Use the paging system to page for various employees (usually a House Attendant or Supervisor)
- Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks
- Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and the Security Department immediately
- Run in-house guest list, rollaway/crib report, check-out list, from the Property Management System
- Assign sections to House Attendants and Supervisors
- Prepare discrepancy report
- Monitor number of rooms being released
- Track all guest requested items
- Maintain lost and found log book/database
- Record all engineering deficiencies in a log book/database
- We are looking for individuals who possess a high level of attention to detail and a strong work ethic
- Strong communication skills are required
- The ability to multitask and prioritize is essential
- Strong computer skills are required and previous experience with Opera is strongly preferred
- Candidates must have excellent personal presentation and interpersonal skills
13
Housekeeping Coordinator Resume Examples & Samples
- Process requests and delegates work assignments in a timely manner while adhering to Fairmont’s brand standards
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns
- Assist Housekeeping Supervisors for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks
- Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division
- Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation
- Follow all Occupational Health and Safety regulations
- Ensure all Housekeeping Colleagues adhere to the material outlined in the Fairmont Code of Ethics
- Ensures key control procedures and inventory of communication devices
- Adhere to Hotel’s policies with regards to security
14
Housekeeping Coordinator Resume Examples & Samples
- Excellent English communications skills both written and verbal
- Basic Spanish communication skills preferred
- Minimum of three years similar role
15
Residences Housekeeping Coordinator Resume Examples & Samples
- The Residences Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation
- Assign rooms to Room Attendants, dispatch Houseman and Runners on requests and support the overall day-to-day efficiency of the Housekeeping Operation
- Organize the Housekeeping office, ensure files are updated, make photocopies, and other administrative tasks
- Assign pagers and keys
- Successful candidate MUST possess legal work authorization in Nevis
16
Housekeeping Coordinator Resume Examples & Samples
- Log and store all lost property after each shift; send lost property to guests in line with procedures
- Accountable and resilient
- Good communication and telephone skills
17
Housekeeping Coordinator Resume Examples & Samples
- Positive and outgoing attitude
- At least 1-3 years in a housekeeping coordinator or similar role
- Hotel/resort experience preferred, not required
- Great communication skills, attention to detail, & computer skills
- Flexible schedule (ability to work weekends/holidays). Scheduled shifts are from 6:00am-2:15pm or 2:15pm-10:45pm
- Must have good English communication, Bilingual in Spanish a plus!
18
Housekeeping Coordinator Resume Examples & Samples
- Answer all incoming telephone calls, respond to guest and team member inquires and dispatch appropriate service in a timely, friendly and efficient manner
- Use and maintain the work order system and/or property management system to include, nut not limited to, logging and recording al service requests, initiating, dispatching and closing all work orders and generating associated reports
- Ensure vacant/ ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
- Perform additional general office duties include, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback as needed
19
Housekeeping Coordinator Resume Examples & Samples
- Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
- Receives, records, and distributes various reports
- Receives, records, and transmits guest requests accurately
- Responsible for entering accurate room status into computer daily and investigate discrepancies
- Maintains and update administrative data
- Maintains working area and equipment in a proper state of cleanliness and repair
- Report guest complaints to Executive Housekeeper or delegate immediately
- Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
- Attends meetings and training sessions as required
- Adheres to Housekeeping standards and procedures and enforces same
20
Housekeeping Coordinator Resume Examples & Samples
- Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
- Answers telephone and two-way radio monitoring and acting on each request as appropriate and dispatching appropriate personnel
- Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report as necessary and getting supervisor approval
- Records housekeeping attendance daily
- Issues keys and maintains key control system
- Must be able to speak fluent English and Spanish
- Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel
- Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations
- Must be able to show initiative, including anticipating guest or operational needs
- Flexible and long hours sometimes required
21
Housekeeping Coordinator Resume Examples & Samples
- High School graduate
- At least 2 year of progressive experience in a hotel or related field preferred
- College course in related field, helpful
- Must have previous knowledge and experience in purchasing, inventory, and cost control procedures
- Experience and knowledge in payroll procedures
- Previous supervisory responsibility preferred
- Previous housekeeping experience
- Previous office administration experience, strongly preferred
- Computer literate
- Fully bilingual (English and Spanish)
- Excellent customer service skills
- Able to work a flexible schedule that includes, weekends, holidays and rotating shifts
22
Housekeeping Coordinator Resume Examples & Samples
- Requires Basic knowledge of computer
- Must be able to coach council and develop employees through basic skill
- Must be able to motivate by example either on the production floor or, in a classroom
23
Housekeeping Coordinator Resume Examples & Samples
- To coordinate and provide administrative support to the Housekeeping Department
- To communicate with Front office and Engineering department and assist in coordinating day to day operations
- To maintain all employee records within the Housekeeping Department
- To follow department policies, procedures and service standards
- To follow all safety policies
- To maintain and record all lost property of the hotel
- To raise purchase requisitions and handle deliveries
- Previous service experience an asset
24
Housekeeping Coordinator Resume Examples & Samples
- Prepare daily work assignments for room attendants, housemen, and lobby attendants; Prepare daily worksheets for supervisors, day and evening room attendants; Assign special duties to Room Attendants and Housemen on their assigned floors
- Check the computer system throughout the day for an update of checked out rooms; Monitor the room waitlist in the system and communicate the rooms to the room attendants and supervisors to ensure that those rooms are prioritize; Prioritize the checkouts, VIP rooms, and early service requests in REX
- Monitor HotSOS, our room expediting system, ensure that request orders are assigned and completed in a timely manner
- Ensure that there is a steady stream of ready rooms being returned to Front Office and all their requests are met; Check on a daily basis the arrivals, departures and VIP report, liaise with Front Office for any special requests and forward any information to the floor supervisors
- Receive, log, assign and follow up on all guest requests graciously; Spot check uniform standards and appearance of all Housekeeping staff; Handle guest requests, inquiries and complaints; Clean and maintain the work area
- Ensure sufficient staffing according to forecasting; Issue and control all keys and communication devices
25
Seasonal Housekeeping Coordinator Resume Examples & Samples
- Ensure housekeeping operations are carried out within the system and procedures required by the company
- Assist Housekeeping Supervisor with opening and closing procedures, including assignment of units to housekeepers, preparing daily clean sheets, and piecework totaling at the end of the day
- Keep inventory of supplies and chemicals
- Enter work orders as requested by owners/guests
- Assign work to cleaners, inspectors, linen attendants and drivers as needed
- Follows up on work orders and guest requests to ensure timely completion and guest satisfaction
- Maintain office spreadsheets and other documents as assigned by Housekeeping Supervisor or Manager
- Professional cleaning and inspection experience strongly preferred
- Have proven strong leadership ability
- Demonstrate the highest level of customer service to current guests in order to maintain a positive brand image and company reputation
- Ability to ensure administrative functions and duties are assigned and completed according to WVR standards
- Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Rentals values
- Maintain complete knowledge of all housekeeping services, features and hours of operation
- Ability to learn WVR programs within 3 months
- One year housekeeping experience
26
Housekeeping Coordinator Resume Examples & Samples
- Ensure adequate staffing for the day’s workload and the next day’s workload, using forecast and productivity guidelines, making any adjustments necessary to cover for call-offs or fluctuation in occupancy
- Prepare “Opening the House” duties, i.e. run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections
- Run turndown report and assign to appropriate team members
- Hand out master keys and sign out sheets to Housekeepers and Housemen and collect and secure master keys at end of team members’ shift
- Answer all calls whether on the telephone or on the radio in a quick and professional manner. Ensure all guest requests are handled and delivered promptly and the guest request log is maintained accurately
- Throughout the day, provide room status updates to Housekeepers, including advising them of any late check-outs, stay-overs or early departures
- Perform random room inspections using the standard Housekeeping Room Inspection sheet and forward to management once complete
- Track and assign rooms that are due for preventative maintenance
- Communicate with Front Desk on the status of guest rooms to ensure accurate and timely reporting on room availability
- Ensure all discrepant rooms are resolved with the Front Desk
- Receive and record all lost articles found in the hotel. Maintain the Lost and Found Article log, Inquiry Log, and the Mailing Log to track these items
- Able to fill in at any Housekeeping position if needed
- Serve as a role model by projecting a professional image at all times
- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner
- Handle customer enquiries and support all customer service programs
- Understand and adhere to regulatory, department and company policies and procedures
- Protect and preserve assets of the company
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Must have the ability to effectively and efficiently use all computer software and hardware including but not limited to Microsoft Word, Excel, Power Point, Access and slideshow presentations
- Must have the ability to maintain confidentiality at all times
- High school diploma or equivalent and a minimum six months related experience; or equivalent combination of education and experience
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to effectively communicate with correct English grammar skills including verbal and written communications
- Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders
- Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Must be able to qualify for any and all licenses or permits required by local, state or federal law
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms
- While performing the duties of this job, the team member may sometimes be required to work near moving mechanical parts and be exposed to fumes, smoke, airborne particles and vibration
27
Housekeeping Coordinator Resume Examples & Samples
- To be responsible with staff training & development and welfare of employees in the department
- Report to the Executive Housekeeper/Assistant Manager of employee’s progress and to keep training records up to date
- Allocation of guest rooms to attendants
- Housekeeping emails, answering of telephone requests
- Housekeeping rota
- In Charge of requisition/action/employee forms
- Employee filling, attendance tracking
- Month end duties
- Lost and found handling/tracking and research
- Responsible for stationary orders within housekeeping
- Comply with all health, safety and environmental guidelines of dept/hotel
- Provides secretarial duties as required
- To check rooms and public areas and complete any cleaning duties as necessary
28
Housekeeping Coordinator Resume Examples & Samples
- Colleagues may be required to undertake any work within the levels of competence within this role
- Be familiar with and follow the spirit and content of Jumeirah’s Code of Conduct
- Undertake all work and conduct themselves in accordance with relevant policy on Workplace Health and Safety and be committed to maintaining a healthy and safe work environment
29
Housekeeping Coordinator Resume Examples & Samples
- Regularly answer phones and ensure standards are followed
- Handle Guest concerns/requests and react quickly, logging and notifying the proper areas
- Ensure Room Attendants are informed daily of their section
- Ensure interdepartmental communication is met when required
- Previous experience is an asset, preferrably in luxury hotel
- Spanish Bilengual a plus
- Experience with Hotel Property Management System- OPERA desirable
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
- Physical Aspects of Position (include but are not limited to)
- Standing and walking throughout shift
- Lifting and carrying up to 30 lbs
- Kneeling, pushing, pulling, lifting
- Ascending or descending ladders, stairs and ramps
30
Housekeeping Coordinator Resume Examples & Samples
- Minimum one year Housekeeping Supervisor experience required. Prior luxury hospitality experience desired
- Attention to detail and ability to multitask
- Able to organize, delegate & work under pressure
31
Housekeeping Coordinator Resume Examples & Samples
- Assist Housekeeping Manager and Assistant Manager in daily operation of Housekeeping-Inspections Dept
- Assist in coordination of scheduling, training, and assignment of housekeeping crews and inspectors as directed
- Performs data entry using PMS software and monitors internet based software for tracking purposes
- Duties include fielding telephone calls, filing, email correspondence
- Ability to operate general office equipment and perform data entry with high degree of accuracy
- Assist and provide general support to housekeepers and visitors
- Produce and distribute memos, letters, faxes, and scans
32
Housekeeping Coordinator Resume Examples & Samples
- Assist in administration for Housekeeping operations
- Responsible for the accurate dissemination of information in coordinating the activities of Housekeeping and Front Office as well as the other departments and guests
- Maintain proper communication with guests as well as ambassadors in Housekeeping and other departments
- Coordinate with Housekeeping supervisors and Room Attendants all blocking, rushed rooms and necessary information related to housekeeping operations
- Establish priorities of work and repairs to be done and constantly follow-up until work is completed
- Prepare reports for the room attendants and update room statuses in the computer
33
Housekeeping Coordinator Resume Examples & Samples
- At least two years previous experience as housekeeping coordinator
- The ability to deal with high profile guests
- Fluent spanish and english speaker (German language will be highly valued as well in this position)
34
Housekeeping Coordinator Resume Examples & Samples
- Ability to interact with different cultures
- Ability to be versatile
- Respond promptly to requests from guests, Front Desk, or At Your Service requests
- Request preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guestware, Mystique, MLR communication)
- Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete
- Check with the appropriate source for additional assignments throughout the shift
- Identify room assignments and type of cleaning required for each
- Close out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift
- Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Prepare and distribute room assignments to Housekeeping staff
- Coordinate VIP service to ensure VIP's needs are met throughout the stay
- Record, monitor, and update list of ‘Do Not Disturb' rooms
- Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms
- Document discrepant rooms and submit to Front Desk, Manager, or Accounting
- Assign rush rooms and rooms previously on the ‘Do Not Disturb' list to Housekeepers as they occur
- Support all co-workers and treat them with dignity and respect
- Develop and maintain positive and productive working relationships with other employees and departments
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
- Comply with quality assurance expectations and standards
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
- Address guests' service needs in a professional, positive, and timely manner
- Assist other employees to ensure proper coverage and prompt guest service
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust
- Thank guests with genuine appreciation and provide a fond farewell
- Protect the privacy and security of guests and coworkers
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
- Complete appropriate safety training and certifications to perform work tasks
35
Housekeeping Coordinator Resume Examples & Samples
- Answers incoming calls using proper telephone and radio etiquette
- Creates, dispatches, and completes work orders in the company’s facilities management system (Asgard)
- Determines daily housekeeping service needs and ensures an adequate number of team members are scheduled to perform work
- Responds to inquiries regarding lost and found items
- Prepares and makes arrangements to return Lost and Found items through on-site pick-up, United States Postal Service, Federal Express, United Parcel Service, or other designated carrier
- Maintains and communicates accurate suite status to the Front Office team members
- Prepares reports relating to suite occupancy and incentive programs, where applicable
- Perform cleaning duties as needed
- Understands and adheres to established Quality Assurance standards
- This position does not include supervisory responsibilities
- Performs well with frequent interruptions and/or distractions
36
Housekeeping Coordinator Resume Examples & Samples
- Oversee day-to-day work-flow of the Housekeeping office and ensure service standards are followed
- Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc
- Manage all shipping and receiving for Owners, Guests and Colleagues
- Provide administrative support to all areas of the Housekeeping department
- Work closely with all departments within the Lodge, communicating day to day updates and changes
- Address guest concerns and react quickly, logging and notifying proper departments as required
- Work closely with the Maintenance department to address necessary repairs
- Balance operational, administrative and Colleague needs
- Proficient in English (verbal & written) required
- Bachelors degree from an accredited university preferred
- Experience with Hotel Property Management System an asset
- Ability to work successfully in high stress and fast paced situations
- Effective problem solving abilities
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision
37
Housekeeping Coordinator Resume Examples & Samples
- Open Housekeeping department
- Respond to all phone calls/requests from guests and other departments
- Monitor computer system, PMS, stats., synergy prompt response calls
- Monitor office supply inventory and report any deficiencies to Housekeeping Managers
- Maintain clear and efficient communication with the Front Desk and Engineering
- Maintain cleanliness and organization in department
- Dispatch specific requests to floor supervisors and runners
- Oversee hourly housekeeping reports
- Ensure extra rooms and rollaway beds are logged and paid accurately and on time
- Maintain key inventory. Have keys remade when they are not working
- Log and calculate outside labor hours to assist Housekeeping Management with accurate billing
- Prepare paper work for next day opening and verify schedules
- Previous housekeeping and/or other relevant hotel experience required
- Communicate effectively with all departments and dispatch calls to appropriate discipline
- Must possess basic computation and computer proficiencies
- Strong attention to detail, sense of urgency
- Ability to work and perform effectively in a fast paced role
- Must be able to work a variety of shifts, including weekends and holidays
- Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion
38
Housekeeping Coordinator Resume Examples & Samples
- 1 – 3 years of successful experience in a housekeeping or similar supervisory position. Proven track record of success scheduling, purchasing, inventory, cost monitoring, and fiscal accountability within an operation. Experience managing, training, coaching, and motivating a team of direct reports to deliver an exceptional guest experience
- Develop and lead a positive, professional and strong team with an aligned focus on the guest experience, quality of service, and the development of future leaders within the Department. Act as a role model in leading this through the Merlin Way
- Ensure effective departmental and interdepartmental communication throughout the Resort, working with counterparts to streamline operations and to enhance the guest experience
- Respond to all guest requests and concerns in a timely and empathetic manner, making decisions relative to appropriate compensation in lieu of inconvenience
- Monitor and respond to monthly expenditures and provide a detailed analysis of the department’s P&L statement working closely with the Housekeeping Manager and Assistant Housekeeping Manager
- Advanced proficiency in interpersonal and guest communication skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Lead by example while being a role model for the Merlin Way
- Work independently and as part of a team on various projects and initiatives
39
Housekeeping Coordinator Resume Examples & Samples
- Previous experience in hotel is desired
- Previous experience in a related position is desired
- Previous housekeeping experience is desired
- Strong Computer skills
- Proficient in Microsoft Office and comfortable with email communications
- Good knowledge in English (written, spoken and reading)
- Strong commitment to service
- Effective at multi-tasking in high stress situations
- Assist with opening procedures
40
Housekeeping Coordinator Resume Examples & Samples
- Ensures all direct report colleagues report for duty punctually, wearing the correct uniform and name tags, follows good hygiene habits and are courteous and professional at all times to ensure smooth operations and efficiency of the department
- Constantly be aware of all room status to ensure maximum number of rooms are inspected and released for arrivals
- Liaise with Engineering on critical / pending maintenance issues to ensure immediate rectification
- Ensure all control of cleaning equipment and liaise with outside suppliers in regular servicing to ensure proper maintenance
- Notes any discrepancies in room assignments to ensure proper information are up to date
- Ensures knowledge of policy relating to fire, hygiene, health and safety and reports all defective items through maintenance system to ensure safety standards are adhered to in all assigned areas
- Supports and assist supervisor in all room requirements in order to effectively maintain colleague needs
- Assist to manage all aspects of room arrival to ensure guests amenities are properly set up
- Send maintenance and necessary notification to room occupants on time and keep the notice board up to date on daily basis to ensure colleagues are well informed
- Conduct inspections of cleanliness in the assigned area to ensure standard set by the company are met
- Responsible for the inventory of furniture and fixtures, linen and other equipment that belongs to the company to ensure proper control are in place
- Ensure proper control of master keys in all assigned areas to ensure safety for all on house guests
- To be conscious and responsible regarding energy and water conservation
- Previous role in the same position (preferred)
- Minimum two (2) years previous experience as a Housekeeping Coordinator in a 5-star hotel (essential)
- Language: fluent in English (essential)
- Computer skills: Powerpoint,Excel, Word, Opera
41
Event Services & Housekeeping Coordinator Resume Examples & Samples
- 40% Coordinates and plans daily operations through meetings, email correspondence and phone calls
- 25% Builds weekly staff schedules and approves time entry
- 15% maintains physical inventory levels of cleaning supplies, guest room amenities and public bathroom amenities
- 10% Inspects meeting rooms and guest rooms that have been cleaned and set up to ensure quality standards are met
- 5% Makes supply runs off property while remaining within budget parameters
- 5% Interacts with Guest services department to ensure guest satisfaction in friendly and professional manner
- 5% Trains new staff, participates in interviews for hiring and annual evaluations with the Event Services and Housekeeping Director
- 5% Assists with other duties as assigned
- Participates in operations leadership and Glen leadership meetings and training sessions
- Participates in staff and volunteer morale building functions
- Belief in and adherence to the Statement of Faith and Mission of The Navigators
- High School Diploma or GED; Bachelor’s Degree preferred
- Very good communication skills
- Ability to evaluate several situations simultaneously and prioritize
- Possess basic cleaning technique
- Experience in using Microsoft office suite
42
Housekeeping Coordinator Resume Examples & Samples
- Dispatch all calls to appropriate discipline
- Update Synergy requests
- Respond to all phone calls/ requests from guests and other departments
- Monitor computer system
- Maintain clear and efficient communication with the Front Desk
- Must be able to read, write, and communicate in fluent English
- Ability to work days, afternoons, weekends, and holidays
- Previous experience as a coordinator and/or answering phones strongly preferred
- Bi-lingual in Spanish preferred
43
Housekeeping Coordinator Resume Examples & Samples
- Cleaning public areas
- Cleaning heart of house areas
- Maintaining order and cleanliness in all storage areas
- Using hands to lift, carry, or pull objects that may be heavy
44
Housekeeping Coordinator Resume Examples & Samples
- High school education; or up to six months related experience or training; or equivalent combination of education and experience
- Superior telephone etiquette
- Must possess basic computation and computer proficiencies including all Microsoft Applications (Outlook, Word, Excel)
- Prior experience using HotSOS and Epitome are a requirement for this position
