Housekeeping Coordinator Job Description

Housekeeping Coordinator Job Description

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Housekeeping coordinator provides service and information to hotel guests and outside callers • Assist in administration for Housekeeping operations.

Housekeeping Coordinator Duties & Responsibilities

To write an effective housekeeping coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included housekeeping coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Receive and record all lost articles found in the hotel
Champion the Housekeeping Department’s responsibilities related to the inventory process by working closely with the Housekeeping Manager Assistant and Housekeeping Manager to maximize operational efficiency and to ensure the protection of hotel assets
Ensures the cleanliness and maintenance of Hotel facilities, including guestrooms and all public areas, in accordance with health and safety standards
To answer the telephone as per hotel standards
Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by
Take key inventory to ensure all section keys/master keys are accounted for
Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System
Verify room status
Responsible for overseeing the effective operation of the Uniform Room alter and repair employee uniforms
Maintain employee records regarding number of uniforms issued, size, repairs completed

Housekeeping Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Housekeeping Coordinator

Typically a job would require a certain level of education.

Employers hiring for the housekeeping coordinator job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Hospitality, Education, Management, Tourism, General Education, Business, Communications, Hotel Management, Associates, Public Administration

Skills for Housekeeping Coordinator

Desired skills for housekeeping coordinator include:

Housekeeping services
Features and hours of operation
Concepts
Practices
Procedures for managed work group
Professional housekeeping and inspection processes
Facilities and events
Hotel
Excel
Correct maintenance and use of equipment

Desired experience for housekeeping coordinator includes:

Produce daily reports of house count and distribute to housekeeping staff
Maintain and control supply and linen inventories
Maintain all Housekeeping forms
Stock Room Attendants caddies (if applicable)
Maintain cleanliness of main linen room and offices
Log all Lost and Found items in the logbook and secure items in the storage closet

Housekeeping Coordinator Examples

1

Housekeeping Coordinator Job Description

Job Description Example
Our company is looking for a housekeeping coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for housekeeping coordinator
  • Must be able to work any day of the week, AM or PM shifts
  • Prepare “Opening the House” duties, run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections
  • Responsible for supporting the Housekeeping department for administrative duties
  • Checks the key cabinet at the end of each shift to make sure that all keys allocated to housekeeping recounted for, mobile phones
  • To ensure that the notice board is updated correctly at all times
  • To coordinate with the Team Leaders and ensure that the current room statuses are updated in the system at all times
  • Registers lost and found in the register, hand over and follow-up with the security department
  • To report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behaviour of guests or colleagues to the Housekeeping senior on duty
  • To update and maintained the daily mobile phone tracking sheet accurately
  • Ensure equipments in Housekeeping Office, including photocopier is working at all times with adequate supplies of paper, toner, and call maintenance engineers when required
Qualifications for housekeeping coordinator
  • Relay to Engineering any Maintenance Requests called in by Room Attendants
  • Perform duties of Uniform Attendant/Seamstress as required
  • Assist in Laundry when necessary
  • Issue uniforms and maintain uniform logs
  • Ability to stand during entire shifts
  • Frequent quick movement about multi-level venue
2

Housekeeping Coordinator Job Description

Job Description Example
Our company is looking for a housekeeping coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for housekeeping coordinator
  • Forwards administration works to the department concerned
  • Understands and is fully aware of the Departmental Performance Plan
  • Train Quality Assurance Inspectors and Housekeepers in cleaning procedures, company policies and procedures
  • Maintain Lost and Found records
  • Update Synergy request
  • Walk the floors and inspect guest rooms
  • Responsible for the accurate dissemination of information in coordinating the activities of Housekeeping and Front Office the other departments and guests
  • Maintain proper communication with guests ambassadors in Housekeeping and other departments
  • Ensure housekeeping guest amenities and supplies are well stocked
  • Effectively manages and monitors all orders and deliveries for the Housekeeping Department including all cleaning supplies and guest amenities, ensuring competitive pricing
Qualifications for housekeeping coordinator
  • Coordinate Room Attendants’ requests to their Housekeeping Aides via phone/pager or in person
  • Respond to all incoming calls and handle guest requests, issues and complaints to provide quality service and ensure guest satisfaction
  • Ability to work evenings overnights, weekends and holidays
  • Ideal candidate will have a minimum of two years hospitality experience
  • Minimum of two years administrative experience highly preferred
  • Previous housekeeping office supervisory experience a plus
3

Housekeeping Coordinator Job Description

Job Description Example
Our company is hiring for a housekeeping coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for housekeeping coordinator
  • Clean rooms and/or washrooms
  • Prepare the night shift rooms list
  • Check the linen count for Laundry pickup and delivery days
  • Inspect facilities to ensure safety and cleanliness standards are met
  • To follow-up on special projects such as pest control, carpet shampoo on guest floors
  • To inform relevant Team Leader or Housekeeping Attendant of any guest requests, ensuring that this has been fulfilled in the quickest possible time
  • To register lost and found in the register, handover and follow-up with the Security department
  • Monitor the issuing of returned lost and found items to finder
  • To ensure that the filling system is maintained as per various files established
  • To maintain the first aid box, ensuring that it is well stocked and send the necessary requisition of items to the Paramedics
Qualifications for housekeeping coordinator
  • Ability to sit for a long period of time
  • Print Housekeeping Opening Reports
  • Add list of pre-assigned VIP guestrooms to opening report
  • Enter cleaned rooms into computer as checked by the Floor Supervisor
  • Clear discrepant rooms with the Front Office
  • Possess and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with property's service standards
4

Housekeeping Coordinator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of housekeeping coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for housekeeping coordinator
  • Resolve or refer guest issues related to room assignment, room cleanliness, equipment operation and/or amenities in accordance with department policies and procedures
  • Create daily room attendant task assignments (AM) or turndown/refresh rooms assignments (PM)
  • Assign and print guest traces for the runner or lobby to do (e.g., bed amenities such as crib or roll-away bed)
  • Conduct daily inventory of walkie-talkies, check that all are operating correctly, and lock them up when not in use
  • Properly handle room keys according to department policies and procedures (only in hotels that do not have an electronic key system)
  • Restock room attendants’ caddies every night, including laundry bags, shoe shine bags, shower caps, note, pads, pens and pencils
  • Consolidate annual leave, PH and sick leaves for room, PA and laundry
  • Obtain quotations as per the requirements
  • Raise Purchase request as per requirement
  • Coordinate with HRD on staff’s paper works (PAF, Head count, Leave forms)
Qualifications for housekeeping coordinator
  • A clear thinker with a positive attitude, remaining calm and resolving problems using good judgment
  • Team spirit • Discretion
  • Speed, efficiency and a thorough approach • Well organised
  • Literate with a passion for service
  • Able to handle the fast-paced work environment
  • Is multi-skilled as a Room Attendant other areas of Housekeeping
5

Housekeeping Coordinator Job Description

Job Description Example
Our growing company is hiring for a housekeeping coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for housekeeping coordinator
  • Handle all individual staff’s personal file
  • Ensure and follow up all invoices from all suppliers come on time
  • Monitor and control the monthly expenses
  • Monitor and coordinate stock delivery
  • Coordinate directly with supplier for stock delivery
  • Record and monitor stock balance
  • Monthly expenses control sheet
  • Monthly actual expenses breakdown
  • Prepare internal Birthday calendar on monthly basis
  • Take, type and distribute minutes of meetings
Qualifications for housekeeping coordinator
  • At least six years of custodial experience in the commercial/corporate industry, including four years in a supervisory capacity
  • Knowledge of materials and equipment used in custodial/maintenance work
  • Ability to determine maintenance and custodial needs of building facilities
  • Ability to maintain records and compile reports related to custodial and maintenance activities
  • Ability to supervise a medium to large-sized staff of subordinate supervisors, custodial workers, and semi-skilled maintenance repairmen
  • Physically and mentally fit to work long hours, up to 20 days consecutively

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