Housekeeping Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the housekeeping job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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L Stark

Lexie

Stark

3209 Breitenberg Loaf

Phoenix

+1 (555) 474 1216

3209 Breitenberg Loaf

Phoenix

Phone

p +1 (555) 474 1216

Experience Experience

Philadelphia, PA

Housekeeping

Philadelphia, PA

Willms-Reinger

Philadelphia, PA

Housekeeping

Work with the assigned Community Manager and/or Assistant Manager (if assigned) as an integral part of the management/maintenance team
Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures
Perform minor preventive maintenance work order tasks on HVAC, steam, plumbing, electrical, Tailor Shop and restaurant equipment
Perform isolation cleaning procedures in accordance with established infection control procedures
Assist Housekeeping Management in preparation of Standard of the Week
Ensures all safety precautions are followed while performing work
Perform building and light assembly work such as shelves, hang rods and office cubicles

Los Angeles, CA

Assistant Director of Housekeeping

Los Angeles, CA

Hartmann, Welch and Kessler

Los Angeles, CA

Assistant Director of Housekeeping

Be responsible for checking that staff has satisfactorily completed the work assigned to them by signing off their work sheets before they go off duty
Ensures all WCB claims are handled promptly and effectively, manage any graduated return to work program and monitor attendance records
Assist with preventative maintenance programs while working with the Chief Engineer
Assist in conducting informal and formal performance evaluations
Help maintain a positive working environment – care for colleagues’ welfare and willingly give assistance in housekeeping and other departments
Oversees employee and leader planning, recruitment, selection and development through goal development and coaching (LEAD program)
Directs and works with team to successfully execute all housekeeping operations

present

Dallas, TX

Director of Housekeeping

Dallas, TX

Lakin LLC

present

Dallas, TX

Director of Housekeeping

present

Create, develop and maintain on-going safety program, including development of policies and training
Ensure effective everyday communications, including coaching and performance management
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
Provide staffing, training, counseling and performance reviews for the housekeeping department
Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Director of Operations

Education Education

Bachelor’s Degree in Hotel

Johnson & Wales University

Bachelor’s Degree in Hotel

Skills Skills

Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
The ability to work independently with professionalism while maintaining a focus on quality and customer service
Ability to deal with problems involving a few concrete variables in standardized situations
Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience
Ability to read and speak English proficiently and interact with guests and law enforcement
Proficiency and working knowledge of Microsoft Office applications (Word, Excel spreadsheets, and e-mail)
Ability to apply good judgment at all times
Highly organized and possesses excellent communication skills, including verbal, written and platform speaking
Ability to demonstrate professional and responsive interactions with residents and their family members, staff, vendors and each other
Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division

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Housekeeping Events Resume Examples & Samples

Interact in a professional manner when dealing with other building staff, clients, guests and supervisors
Ability to read, listen and communicate effectively in English, both verbally and in writing
Flexibility to work OVERNIGHTS, WEEKENDS AND HOLIDAYS

Housekeeping Floor Lead-disneyland Resume Examples & Samples

To inspect guestrooms and corridors of assigned floors ensuring adherence to cleanliness standards
To assign rooms to Floor Host on duty and job assignments for Houseman
To inspect all work done by Floor Host and Houseman providing feedback as appropriate
To set up VIP rooms prior to the arrival
Deliver efficient and high quality service to guests
Respond timely/ deliver service to Guests concerns, comments and guest requests
To control linen, guest supplies and cleaning supplies, ensuring correct storage and request quantity
Prepare the Birthday/Honeymoon/Anniversary set up in room prior guest arrival
Having knowledge of best practices and trends in the Hospitality industry
Develop and keep up with the trends and developments related to the Housekeeping operation
Strong analytical and problem solving skills and develop resourceful solutions in order to understand the issues relating to Casts care, Guest complains and maintaining the cleanliness standard
Apply the four keys to our business and teach fellow cast member how we balance achieving all at the same time
Ability to speak fluent Cantonese, English and Putonghua
5 years in Housekeeping with at least 2 years in supervisory level
Qualification with relevant housekeeping training course will be an advantage

Seasonal Fulfillment Center Housekeeping Associate Resume Examples & Samples

Perform daily cleaning functions, such as vacuuming, sweeping, mopping, dusting, cleaning windows and exterior walks
Proactively stock all needed supplies and equipment to support daily functions
Cleans break room, vending and other areas as assigned
Previous janitorial experience

Housekeeping Resume Examples & Samples

Perform various cleaning duties, such as vacuuming, sweeping, carpet shampooing, dusting, cleaning mirrors and pressure washing
Perform light maintenance duties
Experience in operating cleaning equipment such as a commercial vacuum, automatic floor scrubber, carpet extractor or power washer a plus

Housekeeping & Maintenance Chestnut Street Resume Examples & Samples

Clean and re-stock restrooms
Conducts visual inspections of furniture, walls, and floor coverings for cleanliness
Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt

Housekeeping Resume Examples & Samples

Customer focus
Reliability
Listening skills
Planning and organizing
Team work
Integrity
Honesty
High energy levels

Dispatcher / Admin Assistant / Housekeeping Resume Examples & Samples

Complies with all Resort policies, procedures and standards of operation
Performs any additional tasks or projects as required
Assists with housekeeping duties as needed. May be asked to inspect areas, clean, assist with turndown, run guest requests, etc.
Work experience from any service/guest related job. -preferred

Director of Housekeeping Resume Examples & Samples

Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
Ensure employees understand expectations and parameters
Comply with all Resort policies, procedures and standards of operation
Emphasize guest satisfaction -Hilton SALT- during all departmental meetings and focus on continuous improvement
Capital budget, perform any additional tasks or projects as required
Supervise and review with the staff all the Hot Sos reports
Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity
Minimum of 2 years Supervisory/Management experience
Valid Colorado Drivers License
Proficient in Microsoft Office
English fluency
Bachelor's degree - preferred
Previous experience with Hilton systems - preferred
Bilingual - Spanish - preferred

Housekeeping / Maintenance Resume Examples & Samples

Cleaning and stocking of supplies for facilities: Restrooms, breakrooms, flooring, dusting, mopping and trash removal. Includes operating various commercial cleaning equipment such as; floor scrubbers, vacuums, burnishers, pressure washer, etc
Performs preventative maintenance checks, minor maintenance repairs and requests, snow removal (if applicable) and assembles fixtures, displays and products. Also assists in setting up facility events and activities (tables, chairs, decorations, signage, etc)
Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Previous commercial houskeeping and/or cleaning experience (Preferred)
Must be able to write, type and use phone system

Retail Housekeeping & Maintenance Outfitter Resume Examples & Samples

Orders and stocks cups, toilet paper, paper towels, and other various supplies as needed
Performs other related duties as assigned by management
Must be able to hear well enough to communicate with customers and co-workers

Housekeeping Resume Examples & Samples

Conduct pre-shift meeting with crew prior to start of each shift
Prioritize and delegate tasks to staff to ensure completion in a timely fashion
Change marquee at the start and/or end of each shift
Maintain open lines of communication with fellow supervisors and venue management
Set and maintain venue needs as specified by venue management and event Day of Show sheets
Monitoring inventory of supplies
Minor building maintenance and repairs
Knowledge of local vendors and contractors for emergency repairs during shift as needed
Assisting with duties performed by the Housekeeping/Facilities Crew including
Must be available for evening and/or overnight shifts, including weekends
Sanitation standards
Ability to manage tasks and be very hands on

Director of Housekeeping Resume Examples & Samples

Monitor house count and make staffing adjustments accordingly
Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget
Manage finances of housekeeping and laundry operations including budget and inventory controls. Establish and maintain adequate supplies for efficient operation of the department
Provide staffing, training, counseling and performance reviews for the housekeeping department. Also administers payroll on bi-weekly basis
Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects. Will work together with property manager and rooms director to ensure condo product stays up to same standard as hotel rooms and recommend improvements that they find during their inspections
Previous experience in managing a hotel/resort housekeeping department. -required
Previous luxury hotel experience. -preferred
Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization. -required
Bilingual English/Spanish. -preferred
Must be able to stand and walk briskly for up to 8 hours. -required

Housekeeping Lead Resume Examples & Samples

Oversees and participates in cleaning and custodial duties during events
General cleaning of Main room, VIP Balcony, Restrooms, Green Rooms, Common Areas, and Office Spaces
Vacuuming, Mopping, and buffing of floors
Establishes and maintains inventories of Housekeeping Supplies
Works with Operations Manager to Develop and implement preventative maintenance plan
Assist in the maintenance and upkeep of HVAC, Plumbing, and Fire Suppression Systems
Supervises third-party contractors while on site when necessary
Responsible to close and lock building after events
1-3 years of Housekeeping experience in a public assembly venue, preferably in a lead or supervisory role
Early Morning, day-time, Weekend, and Holiday availability
Exceptional Communication Skills
Familiarity with Microsoft Word, Excel, and Outlook
Ability to lift or move up to 50 lbs using proper lifting techniques

Housekeeping San Francisco Centre Resume Examples & Samples

Conduct daily store inspection, walk through and complete corrective actions
Perform minor preventive maintenance work order tasks on HVAC, steam, plumbing, electrical, Tailor Shop and restaurant equipment
High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
Ability to communicate clearly and professionally with customers and coworkers

Seasonal Housekeeping Cedar Rapids, Iowa Resume Examples & Samples

Transport waste and recyclable material containers to and from point of use
Lift loose, boxed and/or bagged waste materials or supplies up to 40lbs
Load and operate waste materials compactor equipment
Ability to operate process area auto-scrubber, carpet extraction and rotary floor-care equipment
Prior experience related to janitorial, carpet and hard-surface floor care, materials and practices preferred

Housekeeping Resume Examples & Samples

Lift loose, boxed and/or bagged waste materials or supplies up to 50lbs
Load and operate recyclable materials baler equipment
Perform carpet cleaning and hard-surface floor system cleaning, maintenance and refinishing tasks
Active listening skills with attention to detail and accuracy
Approachable and open to feedback
Flexible and open to new ideas
Ability to repetitively bend, reach, stand, walk and lift 50 pound boxes without difficulty
Quality oriented
Self sufficient by taking initiative on work tasks and responsibilities
Ability to perform substantial physical activity in the form of walking, lifting and operating powered equipment

Manager Housekeeping Resume Examples & Samples

Develop concepts and budgets & manage all aspects of facility custodial care as assigned
Serve as primary contact for daily, event and post event cleaning
Determine building and event needs in order to make event successful and accomplish facility standards
Collaborate with Human Resources in recruitment, selection, orientation and retention of full and part-time staff
Develop and maintain relationships with local vendors; Hire, train & manage vendors & staff as necessary, including scheduling of custodial staff
Maintain positive rapport and form strong client relationships with tenants and vendors
Conduct daily and weekly staff meetings with “lead” staff members as well as general event staff
Interfacing with the building operations to ensure impeccable cleaning standards are maintained and safety procedures followed
Maintain appropriate inventory by estimating, forecasting, and anticipating requirements, trends, and variances
Documenting and maintaining event log sheets for review by the claims department
Organizing and maintaining the buildings janitorial supply rooms/closets
Work in partnership with the building staff and vendors to ensure recycling guidelines are met and adhered to
Compile and communicate requirements to various departments at Sprint Center. Direct and delegate necessary responsibilities within the venue’s departments
Manage cleaning expenses and keep within budgetary parameters. Work with Director, Event Operations and VP, Administration to prepare estimates and prepare and review costs and invoices
Communicates and implements facility rules, regulations, policies and procedures
Ensure contractual obligations are met for each event
Manage, maintain and organize event files, which include all pertinent information for venue's events
Develop and implement training, coaching, counseling, disciplinary, and communication programs
Promotes housekeeping quality initiatives by conducting inspections; reviewing guest survey results; gaining feedback from meetings; identifying and improving performance issues; implements change when necessary
Keeps current on state-of-the-art processes, materials and best practices
Gains knowledge through educational programs and trade publications
Enhances housekeeping department and organization reputation by accepting ownership of department responsibilities
Assist various department managers with special projects as needed
Provide complete post-event review
Develop and maintain relationships with local vendors and contractors including staff within City of Kansas City Public Works department
Prior supervisory/management experience in the cleaning of arena, commercial, hotel and/or convention type buildings is required
Considerable knowledge of equipment, cleaning supplies and methods to be used on various synthetic surfaces
Knowledge of the occupational hazards of the work and necessary safety precautions
Ability to estimate and plan for needed custodial work both as to the tasks and the costs of performance
Ability to supervise and train part-time and semi-skilled custodial workers and maintain effective public and working relations
Strong problem solving and decision making skills in a fast-paced environment are required
Must have extensive knowledge of cleaning chemicals, safe handling, and MSDS requirements
Must be highly organized, detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously
Must be able to operate within designated budget
Enterprising and self-starter with the ability to work with minimal supervision
Ability to work well with a wide-range of personalities is required
Ability to handle highly sensitive and confidential information
Ability to work extended hours, evenings and weekends and holidays
Must be proficient with Microsoft Word, Excel, and Outlook
Bi-lingual in Spanish is a plus
3-4 years of experience supervising, planning and managing custodial staff and operations. Previous experience at a high-profile sports/theater/ any other entertainment venue strongly preferred

Housekeeping Lead, Hotel Operations Resume Examples & Samples

Provides oversight and direction to those working in Linen and laundry receiving and distribution and general store supply receiving and distribution and provide oversight of safety and standards
Provide oversight, feedback and direction to all guest room, Public Area and Utility Cast and oversight of all cleaning functions
Conduct quality inspections of public area, backstage common areas , storage rooms and provide feedback to Cast on quality of work and service requirements
Provide up-to-date data on furniture specifications, inventory, repair tracking & history and vendor performance
Conduct quality inspections of furnishings and design integrity of the furniture placement and layout
Ability to provide direction to others for consistent application of lodging standards while maintaining strong attention to detail
Ability to share and communicate information
Ability to provide respectful and impactful feedback as needed
Committed/reliable

Housekeeping / Facilities Supervisor Resume Examples & Samples

Provide supervision of general cleaning services to offices, halls, conference rooms and common areas of 346 Madison Ave, as well as limited access areas and storage areas such as stock rooms, restrooms, kitchen, Vestibule, Lobby, etc. Cleaning services shall include all glass (interior and exterior), floors, walls, fixtures, etc
Assist Facilities Manager with tracking and maintaining appropriate levels of cleaning materials, using and storing cleaning chemicals, supplies and equipment in a safe and orderly manner, operating vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner
Prioritize the workload according to instructions provided by the Facilities Manager and bring unsafe and/or unsanitary conditions to the immediate attention of the Facilities Manager
5 year experience in supervising others
General Maintenance skills
Bi-lingual in Spanish
Must be able to exert or lift up to 50 lbs of force occasionally, up to 20 lbs of force frequently, and up to 10 lbs of force constantly to move objects

Seasonal Housekeeping Resume Examples & Samples

Perform building and light assembly work such as shelves, hang rods and office cubicles
Strong math and written communication skills
High level of ownership, accountability and initiative
Ability to work a flexible schedule based on department and store needs

Retail Housekeeping / Maintenance Outfitter Resume Examples & Samples

Performs general housekeeping functions such as: sweeping, vacuuming, dusting, mopping and polishing using industrial cleaners. May be required to empty trashcans, and pick up trash on and around company property. May be required to move equipment and furniture in order to clean areas
Perform general repairs on machinery, mechanical equipment, plumbing, carpentry heating, air conditioning and sprinkler systems using hand and power tools
Collect carts from parking lot
Performs grounds maintenance to include but not limited to mowing, trimming, landscaping, snow removal, power washing and litter removal
Performs basic carpentry projects using various carpentry and hand and power tools
May perform one or more of the listed specialized functions to include repairs and/or installation of the following - plumbing, sprinkler systems, recycling and low voltage electrical
Must be able to read documents, printouts, reports, computer screens and other written communication
Must be able to stand and/or walk to fill orders, assist customers on the sales floor, etc
Must be able to place product on/off conveyor, trucks, shelving, etc

Manager, Housekeeping Resume Examples & Samples

Solicit and manage external contractors involving housekeeping and the building
Monitor event client surveys for areas of improvement for the Housekeeping Department and contract staff
Work with other HCC departments for repairs and assistance with projects assigned
Report and advise the Director of Operations of areas where money can be saved, including payroll, supplies, projects, and equipment that pertain to the Housekeeping operation
Responsible for authorizing and verifying payroll for the Department
A minimum of five years of progressively responsible experience in housekeeping operations. Such experience is highly preferred to be within the Convention Center or hospitality industry, and two year's experience in a supervisory role
Graduation from an accredited college or university with a major in business or travel industry management
Must have the ability to lift 50 lbs., stand, sit, crouch and bend throughout the course of daily activities
Must be organized and efficient with the ability to lead and direct staff
Personal and professional initiative, enthusiasm, and dedication to excellence in wide ranging services to the center's clients and their customers. Ability to establish and maintain a system for assuring high standards of productivity within the department
Ability to maintain an on-going list by priority of projects and tasks, to assume timely and effective solutions to unanticipated client focused issues
Superior verbal & written communication skills; leadership skills; ability to receive and give instructions; ability to make presentations to company management and clients. Requires the Requires the ability to interface with all levels of employees in all departments
Ability to work long hours, while under pressure

Housekeeping Floor Manager Resume Examples & Samples

Provide direction and immediate feedback to hourly Cast Members impacting the day-to-day operation such as performance, quality of cleanliness and completion/changes in assignment while supporting safety practices
Responsible for making decisions about the operating area to enable an exceptional Guest and Cast experience
Inspect quality and hold Cast Members accountable for cleanliness and service standards
Ensure Cast Members follow procedures and practices established by management
Minimum 1 year experience in Housekeeping line of business
Demonstrated aptitude for leadership

Housekeeping Director Resume Examples & Samples

Lead a team of salaried direct reports and up to 300 hourly Cast Members in the execution of processes and procedures to exceed Guest expectations and to deliver consistent cleanliness and high quality Guest Service
Provide immediate feedback to Cast Members to ensure we are providing excellent Guest Experience
Respond to Guest comments and concerns when elevated beyond front-line leaders
Responsible to ensure daily pre-shift meetings are conducted as well as personally conducting daily briefings meetings to communicate relevant Guest, Cast or business information in a timely manner
Conduct quality checks on rooms and common areas to ensure an excellent guest experience and to identify areas to coach/mentor the team
10 years of experience in Housekeeping with 3 years at equivalent position in luxury or deluxe hotels
Experience leading salaried Cast/Employees
Demonstrated business acumen, analytical skills and ability to lead a team of leaders
Proven ability to effectively manage and prioritize multiple responsibilities holding self and others accountable
Proven ability to partner with fellow Cast Members and move the operation forward to the next level of excellence
Demonstrated financial awareness of budget, daily labor costs and annual operating plan process
Proven understanding of the fundamental concepts of running an operation with a focus on safety, courtesy, and service
Able to communicate to groups of Cast via a variety of communication vehicles (i.e. at staff meetings, in guest areas, written communications etc.)
Demonstrated ability to influence at all levels of the organizations from front-line hourly Cast and salaried direct reports to Sr. Executives in the operating area as well as partners and those in other lines of business when consulting on operating decisions
Able to provide direction on how to effectively operate after gathering data/feedback from direct reports, Cast Members, our guests and through your own observation
Knowledge of chemicals, materials, cleaning technique and equipment
Able to use Microsoft Office products and comfortable operating systems in a Windows based environment
Able to lift 17 pounds and push/pull up to 85 pounds
Ability to be flexible with work schedule, including weekends and holidays
Experience using Room Expeditor/Optimization tools such as REX, HotSOS, etc
Multilingual skills desired particularly in Spanish and/or Haitian Creole
Bachelor’s Degree in Hotel & Restaurant Management and/or related experience

Housekeeping Floor Manager Resume Examples & Samples

6 months of Housekeeping experience
College transcripts (official or unofficial)
Log into your dashboard at www.DisneyInterns.com
Click the link labeled “Upload Résumé”
Be sure your document is titled in this format: FirstName_LastName_Type (i.e. Mickey_Mouse_Transcripts
Select document type of “Other”

PM Dispatcher / Housekeeping Admin Assistant Resume Examples & Samples

Takes ownership of the back office and ensure that their workstations remain neat and tidy
Adheres to all Standard Operating Procedures when performing daily duties
Assists with housekeeping duties as needed. May be asked to inspect areas, clean, assist with turndown, run guest requests, etc
Ability to effectively communicate over the phone and in person to guests and employees in English. -required
Bilingual in English and Spanish. -preferred

Housekeeping Trainer Resume Examples & Samples

Previous housekeeping experience in hotels or condos-Required
Able to lift 30 pounds
Experience in training/teaching
Drivers license and ability to drive a company vehicle-Required

Housekeeping Guest Service Manager Resume Examples & Samples

Current Salaried Leader or minimum of 1 year leadership experience
Demonstrated problem solving and decision making skills
Demonstrated ability to motivate and influence as a team leader
Fluent in English and desired local and/or multi-language skills
Proven management experience at premium resort or equivalent
Proven ability and desire to learn and adhere to new policies, procedures and standards
Proven strong background in Housekeeping cleaning and upkeep responsibilities
Proven knowledge of CPR, First Aid, AED, etc. and/ or willingness to learn

Seasonal Housekeeping Resume Examples & Samples

Ability to use equipment including ladder, vacuum, broom/mop, high-speed buffer, pushcart, hand truck
Self-starter, able to work independently and as part of a team. Must have good time management skills
Works well independently
Demonstrates a sense of urgency and positive attitude

Team Lead Housekeeping Resume Examples & Samples

Conduct pre-arrival inspections in rental and homecare condos. Communicate any maintenance needs to front desk
Conduct departure inspections in rental and homecare condos. Communicate any maintenance needs to front desk
Conduct common area inspections in managed condo buildings - hallways, elevators, stairwells, garages, pool decks...etc
Inspect and organize housekeeping and linen closests. Inventory and order supplies as needed
Responsible for high level of communication with front desks, house persons and housekeeping teams to ensure all housekeeping and maintenance issues are addressed

Seasonal Retail Housekeeping Associate Resume Examples & Samples

Ability to effectively communicate with peers and management
Ability to take direction from managers
Task-oriented

AM / PM Housekeeping Resume Examples & Samples

Cleans approximately 14 units per day, which includes: making beds, cleaning bathrooms and dusting furniture
Change bedding (bed sacks, blankets, duvet covers and inserts where applicable on specified days)
Vacuuming and edging carpets, including underneath all furniture, and removing carpet “spots”
Clean and touch up windows, walls and baseboards
Clean patios/balconies, walls, floors and furniture
Fold towels (may require special touches such as folding towels a certain way and crimping toilet paper and tissues)
Cleaning of entrance of room including front and back of entrance door, surrounding wall area
Replace amenities in guest rooms
Change shower liners/shower curtains, bed pads, etc
Replace glasses, mugs and carafes when servicing rooms; Includes cleaning coffee filters
Change iron board covers as needed
Stock cart/baskets and take inventory of amenities/linen/terry needed to replenish rooms
Deep cleaning of entire room and bathrooms on specified days
Perform nightly turndown duties
Basic Qualifications
Some roles require additional specialized training in both procedure and ergonomic principles
Enthusiastic about interacting and helping Guests
Self directed and able to complete repetitious tasks while maintaining quality
Comfortable working in fast paced, goal driven environment – (~14 rooms/day)
Typically works alone in guest rooms for most of the shift
Must be at least 18 years of age to be considered for this role
Availability Requirements
Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
Part-Time roles require full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays
Full-Time roles require full availability for any shift, any day of the week, including nights, weekends and holidays
Enjoys cleaning
Previous experience in a cleaning environment (previous housekeeping, kitchen/restaurant or other busy cleaning environments)
Previous Leadership experience
Previous experience experience in a hospitality or tourism related role on the Hawaiian Islands preferred
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Housekeeping Resume Examples & Samples

Overall cleaning of guest rooms
Stripping and making beds, vacuuming, dusting
Bathroom scouring/sanitation
Replenishing items such as linens, amenities and various supplies
Trash disposal
Cleaning appliances and washing dishes
Carpet inspection and spot cleaning
You may be required to lift items such as mattresses and/or bedspreads weighing up to 30 pounds and push large heavy carts
Housekeeping cast members also interact with guests daily, responding in a timely manner to their requests, assisting with directions and sharing information
This role is Full-Time and requires full availability for any shift, any day, including nights, weekends, and holidays

Custodial / Housekeeping Operations Manager Resume Examples & Samples

Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive patient and customer satisfaction
Ensures compliance to all safety and sanitation standards
Interacts with Client Management and maintains effective client and customer relations at all levels with client organization, including conducting rounding. Identifies Aramark service expansion opportunities
Provides overall direction for all Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
Develops operational component forecasts and is able to explain variances. Responsible for components accounting functions
Ensure consistent application to all Aramark Healthcare operating systems
Ensures compliance with all contract obligations
Responsible for all department budgets, reporting weekly and monthly financial information
Owns relationship and communication with C-Suite, and identifies and evaluates key partnerships
Requires a minimum of 6+years progressive management experience managing a complex business with $5+Million financial and operational responsibility for that business, multi-site OR multi-departmental
Healthcare Environmental Service experience required
Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff
Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style
Ability to work with mathematical concepts such as probability and statistics
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information

Director of Housekeeping Resume Examples & Samples

Deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations and completing EVS quality assessments and necessary action plans to provide optimal environmental services and drive patient satisfaction
Ensure compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards
Interact with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding
Provide overall direction and manages performance for all front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
Develop operational component forecasts and is able to explain variances
Ensures consistent application and regular use of all ISIS Pro modules to properly manage the operation
Exceptional verbal and written communication skills within all levels of the organization
Knowledge of pertinent regulatory agencies and the policies, codes, standards, and regulations that applies to the clinical equipment in their area
Proven track record in interpreting and following technical instructions and completing assignments in a timely manner demonstrating a sense of urgency

Housekeeping Director Resume Examples & Samples

Provides direction and leads the Housekeeping Department operations
Trains the housekeeping supervisor and assistant manager on new equipment and procedures, proper chemical usage, and the Quality Assurance Program as directed
Acts as a liaison between employees and Aramark/Asilomar Conference Grounds management team
Leads the departments in making sure all rooms are cleaned in a timely fashion and regularly provides Front Desk on the status of the room
Assigns keys to the Custodians in their designated areas & makes sure that all keys are returned
Inspects for organization, security and cleanliness the guest rooms, storage rooms, public areas and housekeeping
Maintains steady supply of housekeeping supplies and chemicals needed and insures no waste of supplies
Oversees proper use of equipment
Leads room inspections and the Quality Assurance Program
Reports any problem areas to Director of Operations
Complies with all Aramark and the client’s policies and procedures
Follows all of Aramark safety and sanitation policies
Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Department Managers during EMS training and/or pre-shift meetings

Assistant Housekeeping Director Resume Examples & Samples

Minimum 1-2 years of housekeeping experience in a hotel or conference center setting, preferably in a supervisory capacity
Must be willing to work a variety of different shifts as needed, including weekends and holidays
Experience in using hotel property management systems to organize and track cleaning schedules
Valid drivers’ license
Confident and effective decision making
Emotional intelligence and the ability to work effectively in fast-paced, high-pressure situations
Meticulous eye for detail
Must be able to perform assigned duties with attention to detail, speed, and accuracy
Proficient in working effectively under limited supervision
This position is “hands on” and not a desk job. It generally involves long periods of physically demanding work, so physical strength and stamina are essential. The ability to lift and carry 25-50 lbs. and remain on one's feet for long periods is required. There is constant standing, walking, bending and lifting
Consistently provide superior service by responding to guest requests and concerns in a timely and courteous fashion
Help lead daily briefings, trainings and team meetings
Clearly communicate daily schedules, priorities and deadlines to team members
Lead room inspections prior to guest check-in to ensure that presentation, cleanliness and sanitation standards are met
Report all needed repairs and maintenance issues in a timely manner
Cultivate a spirit of cooperation and teamwork within the housekeeping team and with all other departments

Housekeeping Operations Lead-property Management Resume Examples & Samples

Continuous visual inspections of condominiums to ensure everything is clean and in working order
Develop relationships and communicate effectively with all departments
Celebrate successes and publicly recognizes the contributions of team members
Valid driver’s license with acceptable driving record

Housekeeping Resume Examples & Samples

Ability to repetitively bend, reach, stand, walk and lift 50 pound boxes without difficulty is required
Previous experience with operating an area auto-scrubber, carpet extraction and rotary floor-care equipment preferred
Self sufficient by taking initiative on work tasks and responsibilities with a sense of urgency
Dependable and quality oriented
Must be comfortable with and able to become forklift certified

Retail Housekeeping Outfitter Resume Examples & Samples

Maintains cleanliness and upkeep of all areas of buildings including rest rooms, offices and conference room and breakrooms
Picks up trash in all building areas
Makes popcorn and cleans popcorn machines daily
Dusts, vacuums all areas
Clean refrigerator weekly
Any other duties assigned by management as needed

Housekeeping Dispatcher Resume Examples & Samples

Daily opening of housekeeping office and assigning daily housekeeping duties to room attendants, housepersons, and inspectors
Handles all lost and found items, according to department procedures
Previous supervisory experience in hotel operations is required
Must have reliable method of getting to work on time

Housekeeping Floor Manager Internship Resume Examples & Samples

Demonstrated practical experience in Housekeeping
Demonstrated strong interpersonal skills and positive attitude with the ability to serve as a role model for performance excellence
Demonstrated follow-through skills and attention to details
Computer proficiency within a Windows environment and willingness to learn new software applications
Able to bend, flex and walk for extended periods of time
Multilingual skills desired particularly in Creole and/or Spanish
Sophomore, Junior, Senior, recent graduate OR Graduate level student
Résumé (outlining all of your required qualifications)

Housekeeping Operations Lead-doubletree by Hilton Resume Examples & Samples

Report any maintenance issues to Engineering
Assist with cleaning of rooms and/or covering for housepersons as needed
Previous inspector or supervisory experience - preferred

Housekeeping Outfitter Resume Examples & Samples

Performs preventative maintenance and routine repairs on machinery and equipment
Performs grounds maintenance to include but not limited to mowing, trimming, landscaping, snow removal and litter removal
Attends all mandatory safety training and maintains a safe work environment by following LOTO procedures and all facility safety policies and procedures

Lead Housekeeping Resume Examples & Samples

Oversees and evaluates housekeeping staff on completion of daily work assignments
Inspects all units and advises the housekeeping office on cleaning deficiencies
Makes sure all the housekeepers have the proper and necessary equipment and supplies
Assists with transporting housekeeping staff as needed
Perform other duties as assigned, including cleaning of units and general custodial task

Housekeeping Operations Lead Resume Examples & Samples

Investigate and resolve complaints, implement and maintain corrective actions, and follow through on staff accountability
Foster the department's safety culture through training, enforcing company guidelines, and accountability
1+ year experience in a supervisory position
Knowledge of LMS and PeopleSoft - preferred

Housekeeping Operations Lead-year Round Resume Examples & Samples

Assist in supervision, training, and motivation of housekeepers and housepersons
Report any theft, damage, or lost and found items to management
Ensure the proper furnishing and literature is in all units
Assist in any other projects assigned by Supervisor, Assistant, or Executive Housekeeper
Able to communicate effectively in English - required

Housekeeping Operations Lead-keystone Lodge & Spa Resume Examples & Samples

Training and supervision of all housekeeping staff
Assists in interviewing all prospective employees, to ensure proper staffing levels are met
Payroll and Inventory experience - helpful
3+ years Housekeeping or hotel operations experience - required

Corporate Night Housekeeping Lead Resume Examples & Samples

Support the business by performing day-to-day housekeeping, restocking supplies, and attend to lobby and conference rooms needs
Provide support by executing established business processes for all housekeeping areas including restrooms and kitchenettes
Review operating practices and procedures, determine whether improvements can be made and work to implement changes as appropriate
Plan, facilitate and/or execute assigned projects
Research and resolve issues using appropriate resources
Collaborate with peers and leaders to ensure project outcomes align with priorities and direction

Housekeeping Director Resume Examples & Samples

Must possess a broad range of managerial skills and at least five years experience with the housekeeping and laundry functions at a large hotel or resort
Must possess strong organizational skills to plan and prioritize daily, weekly and seasonal cleaning schedules
Must have excellent leadership and motivational abilities to lead a department of 30-70 employees, depending on the season
Must possess interpersonal skills to work effectively with staff, guests and vendors
Must possess purchasing skills, utilizing cost control techniques to operate within budget
Must be familiar with the most effective techniques, equipment and products available to clean large resorts and conference centers efficiently
Must be able to physically inspect all YMCA facilities that require cleaning by the housekeeping department
Must pass criminal background check
Must possess a valid, USA state issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles
Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
Hire, train and supervise a competent staff. Recommend training, promotions and salary adjustments for staff. Set performance standards and evaluate performance
Formulate and prioritize a comprehensive plan for cleaning guest accommodations at Snow Mountain Ranch, and manage the daily implementation of that plan
Oversee the purchasing of supplies, equipment and linens for the Housekeeping Department
Operate within an approved budget by using efficient buying methods. Develop and propose budgets for departmental operations and capital projects
Coordinate with the Center Director and guest registrars on the most efficient use of facilities. Ensure that the computerized reservations system is updated daily with the status of accommodations
Report to the Center Director on the progress of major projects and needs of the department, including capital budget items
Support and contribute to YMCA training programs

Housekeeping and Resume Examples & Samples

Ability to practice effective oral communication skills with students, faculty and staff
Ability to read, understand and abide by all safety policies and procedures
General knowledge of cleaning terms and safety procedures related to hazardous cleaning chemicals
Bilingual abilities (English/Spanish) are preferred
Experience in the use of mechanical cleaning equipment is also preferred
A valid driver’s license with a good driving record is preferred; and must be insurable

Housekeeping Service Suprivisor Resume Examples & Samples

Prefers an Associate’s degree
3 years of building services management experience
Computer skills and working knowledge of Microsoft Outlook, Word, Excel and Power Point
Strong communication skills both oral and written
Strong customer and employee relations skills

Housekeeping Team Resume Examples & Samples

Engage in appropriate social conversation with the customer to make the experience pleasant and easy. Ask open-ended questions to determine needs. Assist customer with selection of merchandise based on those needs and present features and benefits confidently. Listen and respond in a helpful manner to all customer questions about information or by suggesting alternative merchandise. Suggest additional items to build the sale: multiple, complementary, or promotional items and promote conversion of casual shoppers into customers
Maintains basic product knowledge across all merchandise areas, and demonstrates awareness of current and upcoming sales and promotions
Maintains a consistent up-beat "can do" attitude, and willingly takes on all assignments based on the needs of the team
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Ensures products are properly placed and represented in a timely manner. Participates in floor restocking and replenishment to maintain high visual standard
Monitors fitting rooms by escorting customers to rooms, checking numbers of items in/out, and reporting to Security any problems or discrepancies, Maintenance of fitting rooms to company standard, including returning merchandise to the floor
Ability to sell and build a sale through conversational interaction
Enjoys meeting and interacting with customers; demonstrates an energetic and positive attitude
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
A team player, possesses the ability to work in a learning environment
Ability to communicate effectively with customers, peers and management

Housekeeping Resume Examples & Samples

Perform routine and scheduled general maintenance activities including but not limited to light bulb replacement, ceiling tile replacement, office installs (white boards, pictures, etc.), minor HVAC, carpentry, building and office door adjustments, electrical, plumbing, and painting
Clean building floors including sweeping, mopping, scrubbing, vacuuming, striping, polishing and finishing
Clean windows, glass partitions and mirrors, using soapy water or other cleaners, sponges and squeegees
Clean laboratory equipment, such as glassware and metal instruments, using solvents, brushes, rags, and power cleaning equipment
Service, clean and supply restrooms
Gather and empty trash
Sweep sidewalks and walkways from debris and snow as needed
Dust and polish furniture, walls, machines, and fixtures
Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications
Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created
Perform cubicle reconfigurations, keyboard tray installs, and office furniture moves as requested
Assist in planning, decorating, set up, and take down for office events
Monitor and maintain current warehouse supply inventory if applicable to specific location; ensure warehouse is well organized and orderly
Ensure that all tools are inventoried and well organized
Purchase and maintain building supplies as needed from approved vendors/sources
Respond to off-hour emergencies as needed
Perform daily general inspection of building and grounds including but not limited to common areas, restrooms, dumpster areas, etc.; take appropriate actions to ensure property is clean and free of debris
Able to work overtime with little or no notice as needed
Attend team meetings, phone conferences and training as needed

Housekeeping Associate Level Resume Examples & Samples

Responds promptly to all requests for cleaning services via computerized and paper based tracking systems. Conducts requested work, such as removal, replacement, cleaning of equipment and furniture, or cleaning of an area. Maintains reports by keeping task and infection control logs of completed daily tasks and events, and documentation required for the request tracking system. Focuses on, and serves as a role model of, responsive customer service
Performs specialty cleaning and infection control functions in specialized areas such as clinical areas, surgical suite, Cath lab, specialty rooms, and sterile areas. Conduct specialized gowning and cleaning procedures specific to infectious elements in isolation rooms. Maintains proper Infection Control cleaning standards at all times, including hand hygiene requirements
Assesses environmental conditions to ensure that the facility is neat, clean, safe and orderly. Anticipates and resolves clutter and safety issues. Exercises judgment in deciding which problems need to be quickly referred to a Supervisor for assistance. Maintains communication with immediate supervisor and/or facilities services staff, about status of repair completion in the facility; follows up as assigned

Housekeeping / EVS Associate Resume Examples & Samples

The ability to work independently and as part of a team without continuous supervision-required
The ability to interpret and respond to verbal and written instructions-required
The ability to communicate effectively with others by phone and verbally-required
The ability to read and understand material safety data sheets and instructions for mixing and use of cleaning chemicals, and able to fill out chemical identification stickers-required
Previous related experience and familiarity with environmental services equipment and cleaning techniques-preferred

Housekeeping / EVS Coordinator Resume Examples & Samples

Coordinates all department activities too include scheduling, dispatching, logging, tracking, prioritizing, and assigning staff to ensure all requests are completed in an effective, efficient manner that enhances service levels
Conducts patient/staff rounds to nursing units and other service areas. Obtains feedback and quality control data regarding patient/staff satisfaction and conducts appropriate follow-up action. Provides timely follow-up information to requesting departments regarding any issues which may arise; consults with the leader on any items requiring assistance
Participates in the interviewing and selection process for new employees. Provides training and serves as a preceptor for new staff. Supports and assists leadership with the preparation of performance recognition and/or annual performance reviews for designated staff members
Updates department policies and procedures. Supports updating and implementing of policies and procedures for the department. Acts as a resource in procedural knowledge to hospital/facility and department personnel
Supervises the ordering for all department supplies and equipment. Provides support for ensuring operating supply expenses are within budgeted parameters

Housekeeping / EVS Lead Resume Examples & Samples

Ensures that staffing plans are carried out properly, and that all areas of the hospital/facility are staffed appropriately. With supervisor, plans completion of hospital wide projects, ensures consistent service delivery standards in all aspects of the Environmental Services and Linen operations. Gives input to supervisor on quality and timeliness of work performed by environmental services staff
Works closely with supervisor to train and retrain, recruit, retain and develop the Environmental Services team members, fostering a culture that reflects the core values and operational polices of our department and the company
May supervise staff in the absence of the Environmental Services leader. Makes work assignments and responds to immediate needs by moving staff to various areas of facility as needed. Moves furniture and sets up rooms for meetings and special functions

Housekeeping / EVS Supervisor Resume Examples & Samples

Supervises all Environmental Services personnel and daily work in assigned areas throughout medical center campuses and other associated buildings in an effective, efficient manner that enhances service levels while providing appropriate control of expense budgets, staffing and the effectual resolution of interdepartmental and personnel problems. Processes and maintains records of accounts payable, supplies received, equipment maintenance, and other department business
Maintains a competent and motivated staff through appropriate selection, scheduling, training, coaching, evaluating, and terminating of personnel. Maintains department records relating to personnel matters and in-service education
Makes recommendations, devises, plans and implements, procedures, and enforces department policies and procedures in conjunction with leadership. May perform the functions of the staff

Housekeeping Director Resume Examples & Samples

Maintain a high level of cleanliness in assigned areas
Participate in staff selection process. Interview candidates as needed
Create staffing schedules, including days off, holidays, and vacations, ensuring that community needs are met in accordance with hours and position control
Assign personnel to established work areas and assigned duties
Plan, coordinate and monitor assigned work to ensure that proper frequencies are maintained
Ensure that staff receives proper orientation, initial training, and ongoing education
Ensure duty lists are reviewed and current at all times. Review duty lists with regular and relief associates periodically
Provide and monitor individual guidance and motivation to associates to enable everyone to perform to his/her fullest potential
Perform periodic performance evaluations, coaching and discipline of staff, if required
Monitor staff attendance and take proactive action when patterns of absenteeism are observed
Ensure that Housekeeping equipment is in a safe, clean and good working condition at all times
Actively participate in community and departmental safety programs and maintain a safe work environment at all times
Assist housekeepers on an as-needed basis
Submits recommendations to management for painting, repairs, etc
Ensure Housekeeping office, storage, and closets are clean, organized, well-maintained, and professional in appearance at all times
Inventories supplies and equipment; assists with ordering supplies
Responsible for cleaning of public areas and residents’ apartments, including bathrooms, kitchens, patios and windows, floors, furniture and common areas
Familiar with and understands Atria’s Housekeeping Policy & Procedure manual
Responsible for monitoring all housekeeping duties of staff, including
High school diploma or general education degree (GED) preferred
Three to five years proven housekeeping supervisory experience plus actual housekeeping/janitorial experience
Demonstrated ability to create and deliver group presentations on property related subject matter and to write reports in a clear, concise form
Ability to perform basic arithmetic skills, such as measurement, addition, subtractions, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals
Ability to frequently operate general office equipment, such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine
Able to operate cleaning equipment such as: mangle, iron, washer & dryer, brooms, mops, vacuums, etc
Able to print and speak simple sentences in English
Able to perform numerical operations using units of United States’ currency and weight measurement, volume, and distance
Familiar with all types of surfaces and respective cleaners
Experience in carpet cleaning (all types) and upholstery cleaning
Familiar with isolation and infection control
Able to operate: extractors, brooms, wet-dry vacuum, carts, scrubbers, sprayers, hoses, vacuums, and washer/dryer (commercial)
Understands Lock Out/Tag Out procedures
Understands SDS Sheets
Ability to recruit, train, and manage performance of team members

Director of Housekeeping Resume Examples & Samples

Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
As applicable, all team members who drive a vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance

Housekeeping Floor Manager Resume Examples & Samples

Key Responsibilities
Supervises and manage 2 to 3 floors of guest suites (approximately 200/300 suites)
Supervises 9 to 27 housekeepers daily
Supervise 2/3 Floor Attendants daily
Update all facilities issues in HotSOS (using the IVR system)
Conducts 7 written inspections daily
Conducts up to 25 visual inspections daily
Issues discipline to the team members (up to CDD)
Inventory all supplies submitting to Assistant Director of Finance
Performs other duties as assigned by management
Focus on achieving the goals or objectives of the department using available resources (staff and budgetary)
Successfully manages a 5-Star and 5-Diamond Housekeeping Team
Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures
Monitors team performance in all phases of service and job functions; rectify deficiencies
Manage staff and organize department functions in accordance with company guidelines
Consistent and regular attendance is an essential function of this job
Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form
Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards
Maintain consistent adherence to the VCR Unmatched Guest Service Standards
A minimum of 2 years’ experience as a housekeeper and 2 years supervisory experience at 4 star property preferred
Work in a fast-paced, busy, and somewhat stressful environment
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Monitor & maintain cleanliness, sanitation & organization of assigned work areas
Maintain complete knowledge at all times of OSHA standards and Regulations, including all safety Standards and Evacuation procedures
Prepare & distribute assignment sheets to assigned staff & review priorities
Inspect supply levels of all floor closets; update room status; conduct training of staff

Housekeeping Tower Manager Resume Examples & Samples

21 years of age
Proof of authorization/eligibility to work in the United States, High School Diploma or equivalent, ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form, interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, maintain consistent adherence to the VCR Unmatched Guest Service Standards, work varied shifts, including weekends and holidays
3 years supervisory experience in housekeeping preferred
Previous experience with a Four Start Hotel/Resort preferred
Must demonstrate knowledge of proper cleaning techniques, requirements and use of equipment; knowledge of proper chemical handling; ability to stand & walk for extended periods of time; endure various physical movements throughout work areas; maintain physical stamina and proper mental attitude; ability to perceive sizes, shapes, temperatures, textures, smell specific odors or aromas, perceive depth & distance
Must be able to work in a fast-paced, busy, and somewhat stressful environment
Deal effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc. Must be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property

Director of Housekeeping Resume Examples & Samples

Understand and follow designs, set up’s as planned and approved
Bring creativity and flair to the required implementation of plans as required
Supervise the construction, design and setting up phases
Conduct snagging process and approve facilities after de-snagging alongside General Manager, Resort Manager and other relevant senior leaders
Act as an advisor to the first time implementation of plans as required
Suggest any new ideas important for the successful opening of relevant facilities
Understand or design available or required Standard Operating Procedures for ways of working in own team
Devise/ approve/ implement operational manuals, brand service standards and job descriptions for each section of the division
Plan and recruit key members of own team as per IHG People tools in collaboration with Director of Human Resources
Oversee recruitment, induction and training of entire team alongside own key team members and Human Resources
Plan and oversee all logistics in own department for a smooth and successful opening
Ensure that the facilities are well set up, logistics are available and the right quality of human resources are recruited, trained and made enthusiastically ready for the opening as per deadlines from Owning company, IHG and General Manager
Monitor Housekeeping team to ensure all guests and internal customers receive prompt and courteous service
Schedules routine inspections of all Housekeeping areas by/with junior leaders of own team
Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
Manage the quality of housekeeping. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby etc. are clean and in good repair to meet guest satisfaction
Manage the quality of laundry services by scheduling inspection on machines
Carry out special needs and requests of guests, VIP’s, repeat guests and Club members
Bachelor / Hotel Management School Diploma
Minimum 5 years of housekeeping, laundry and landscaping management experience preferably in a mid to large size 5 star hotel
Experience in a resort is highly desirable
Pre- opening experience
Experience with managing a diverse team of colleagues
Must speak fluent English
High level of energy and drive to achieve operational and business goals
Mature demeanour with a young heart
Positivity and flexibility to work in small or large teams towards the success of own division as well as the overall hotel
Ability to initiate and follow through new projects
A proven track record of creativity and innovation; out of box thinking
Hunger for great guest service
Budgeting, Forecasting ability
Ability to turn around products, services and promotions quickly as per the need of the hour
Leadership capability to drive high levels of motivation, development and performance standards in a diverse team
A personal drive for self-development and learning new ways of doing things

Housekeeping Resume Examples & Samples

Previous management experience in hotel Housekeeping operations in a luxury environment is desirable
Experience of Microsoft Word and Excel is essential and Fidelio Opera is desirable
Candidates must have strong leadership and organizational skills and must have high-attention to detail
Candidates must have excellent reading, writing and oral proficiency in the English language. Additional languages a plus
Must have the drive and passion to succeed at the highest level in order to ensure InterContinental London Park Lane becomes a renowned establishment
All applicants must be able to work varying shifts including weekends and bank holidays

Director of Housekeeping Resume Examples & Samples

2) Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one’s work place
3) Ability to focus attention to details and be able to organize, prioritize and follow-up
4) Must be able to take initiative and work productively within any given period of time, unsupervised. Should be flexible and must work well under pressure
5) Ability to maintain confidentiality and security of all guests and general hotel information
6) Must be a team player, working well with other departments and coworkers
7) Ability to make presentation and speak in front of group of people
8) Ability to work flexible hours, including weekends and evenings if necessary
9) Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
10) Should be creative, innovative and strive for continuous improvement
11) Should display leadership qualities in regards to thinking clearly, quickly, and making decisions
12) Ability to promote positive relationships with all guests in the hotel and company
13) Ability to prioritize and organize work assignments; delegate work
14) Ability to motivate staff and maintain a cohesive team
15) Ability to ascertain departmental training needs and provide such training
16) Ability to remain calm and courteous with demanding/difficult guests and/or situations
Handle all disciplinary counseling as needed according to Ritz-Carlton policy
Conduct daily line-ups
Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of service. Ensure staff’s knowledge of hotel services, features, and amenities
.Assign specific tasks to the staff as they arise
.Assist the Housekeeping Staff whenever necessary in performing all job functions
Accommodate all guest requests in an accurate and efficient manner. Delegate if needed. Follow up
To control that all information is registered in log books and put in date base. Ensure that all information is documented in the logbook daily
To make and control salary reports to accounting. Ensure payroll is documented and submitted accurately and promptly
Ensure all supplies are ordered with accurate usage factors and are received in a timely manner
To prepare statistics reports
Conduct performance appraisals of designated staff as required
Successful completion of the training/certification process
To carry out official orders of the immediate manager
To follow work safety regulations

Director of Housekeeping Resume Examples & Samples

To be successful in this role, you will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills
Applicants are required to have three to five years experience with a diversity of Operational Rooms Division management positions
Bilingual - English/Spanish Preferred
Some travel may be required for training, conferences and special events

Residences Housekeeping Teamleader Resume Examples & Samples

Monitor daily work of the Room Attendants
Train new members
Collect room and floor status sheets
Make sure we have sufficient supplies for the daily operation of the Room Attendants
Inspect completed rooms to make sure they are up to standard
2- 3 years of experience
High School Certificate
Successful candidate must possess legal work authorization in Nevis

Housekeeping Administrative Assistant Resume Examples & Samples

Two or three years of progressive experience in a hotel or related field preferred
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Maintain a warm friendly demeanor at all times

Housekeeping Dispatcher Resume Examples & Samples

Detail oriented with organizational and time management skills
Ability to direct personnel to achieve desired results
Must maintain a professional appearance and a Count on Me attitude towards all guests and staff
Must be able to work in high stress, high priority situation
Must be able to easily and frequently change from one activity to another
Six months related housekeeping or guest services experience

Housekeeping Dispatcher / Rooms Controller Resume Examples & Samples

Ensure the smooth operation of the housekeeping department; Acts as direct liaison between resort guests and housekeeping staff; Respond to all incoming guest and front desk requests for housekeeping or maintenance services; Run daily clean/dirty unit reports; Record, delegate and monitor housekeeping productivity for timely completion; Report status of assignments and communicate readiness of units to Front Desk and management; Perform basic clerical assignments; Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (60% time)
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Housekeeping Department Operating Procedures, and Standard Operating Procedures. (15% time)
Ability to prioritize customer and operational needs and requests

Housekeeping & Maintenance Manager Resume Examples & Samples

Responsible for overseeing the daily operation of the Housekeeping/Laundry and Maintenance Departments: Ensures that overall unit and common area cleanliness, as well as the resort units are maintained in working order, are within standard as outlined in our Quality Control Program. Effectively manage the housekeeping and maintenance process, in conjunction with front office and other support departments, to ensure owner satisfaction. (40% time)
Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings. (30% time)
Manage and support all financial aspects of the department: Manages all the financial and operational aspects of the Interior Cleaning and Maintenance and Common Area Maintenance Programs. These elements include budgeting, inventory, reporting and costs control. (15% time)
Administrative Responsibilities: Performs administrative duties; assigns and directs weekly schedules and daily duties of the Housekeeping and Maintenance staff, procures product, performs payroll duties, audits and performance reviews of staff responsibility (10% time)
Maintain Vendor Relationships: Manager 3rd party contractor such as: Landscaping, Housekeeping Temp Labor, Maintenance and Mechanical Contractors
Understanding of resort financials
Working knowledge of various computer software programs
Two to three years of management experience 3+ at Resort II III

Housekeeping Inspectors Resume Examples & Samples

High school diploma or GED strongly preferred, but not required
Knowledge of cleaning equipment, methods, and chemicals also preferred
Related cleaning experience preferred
Prior housekeeping experience preferred
An understanding of hospitality services generally associated with hotel type operations
Possess a sensitivity to the needs of guests and owners of a high quality condominium property

Tailor / Housekeeping Resume Examples & Samples

Responsible for mending/ sewing staff uniforms , guest clothing
To adjust the old uniforms for new staff and also the present staff who need to adjust their uniform
To mend/sew bathrobes , any guest linen , cushions, runners, curtains or any other upholstery located either in public area or guest rooms
Responsible for mending/ sewing guest room items, bed covers, curtains, cushions, etc
Sew color thread on condemned linen/towels
To assist as laundry attendant, when needed or someone is sick or is on vacation
Strong communication skills (verbal, listening, writing)
An effective team player in team based environment
Effective time management skills
Innovative , creating ideas somehow that will help in using discarded materials
Pro-Active and reliable
Able to work under stress alone or with team, always maintaining friendly attitude
To attend all statutory training, job training sessions and communications meetings
Attends meetings and training sessions/courses that may be beneficial to you and your department on request from your leaders
To be aware of and carry out all hotel security and safety procedures
To report any suspicious activity or packages to immediate duty housekeeping manager
To be aware of health, safety, hygiene regulations at work
To take correct action in the event of fire. Demonstrates working knowledge of fire prevention and to ensure that staff follow evacuation process
To report to the public area team leader / office admin any guest comments or complains
To maintain cheerful and polite attitude to our guests and colleagues at all times and to use the guests name
Follows all process set-up for the environment protection within hotel grounds
To carry out any other reasonable tasks as requested by laundry supervisor / Asst. Mgr

Housekeeping Services Agent Resume Examples & Samples

Maintain the cleanliness of the hotel’s public areas
Cleaning all public washrooms to hotel standards
Stocking of all public area closets and proactive communication regarding stock levels
Report all maintenance concerns to a Housekeeping Leader
Mixing chemical and refilling Housekeeping baskets for next day preparation
O Other reasonable duties as assigned
High School diploma an asset
Able to work well in a stressful environment and meet deadlines
Able to work independently with minimal supervision
Strong ability to prioritize and manage distribution of workload throughout workday

Assistant Manager, Housekeeping Resume Examples & Samples

Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
Address guest concerns and react quickly; logging and notifying proper departments as required
Manage the departmental budget in a fiscally responsible manner

Housekeeping Resume Examples & Samples

To sign in and out master keys daily
To return and properly tag all lost and found articles in the Housekeeping Office
To follow departmental policies and procedures and service standards

Housekeeping Floor Supervisor Resume Examples & Samples

Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness
Actively participate in daily briefing, daily warm up and department meetings as required
Ongoing training, coaching and development of Colleagues to impact overall departmental morale
Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage)
High school diploma or equivalent/Post Secondary Education in hospitality or related field preferred
Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment
Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required
Proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Work well in stressful, high-pressure situations

Assistant Manager, Housekeeping Resume Examples & Samples

Monitor forecasted occupancy and ensure adequate manpower daily
Assist in scheduling colleague for work assignments
Implement inventory audit of items in storage areas, cleaning supplies, linen supplies, guestroom supplies, miscellaneous supplies and other assets at the stipulated times
Manage budget for labor, maintenance & utilities, guestroom supplies, linen and others
Ensure a monthly order of all guestrooms supplies items after doing the monthly inventory. Ensure sufficient working supply levels and prompt delivery of items by vendors
Ensure that the necessary tools and equipment are issued to colleague for them to carry out their respective tasks
Ensure proper communication within and outside of the department by using the Assistant Manager log book and carry out the necessary follow up
Ensure proper inter-departmental communication with the other major operational departments i.e. Front Office, On-Call Valet, In-Room Dining, etc. through regular meetings and accord the necessary follow-up
Ensure that the official Lost & Found procedures are properly followed
Check daily VIP rooms, Show Rooms, Preventive Maintenance Rooms and back of house areas. Inspect rooms daily
Carry out daily inspection of rooms to ensure products meet Hotel standards
Attend to any special guest request and complaints and provide guest with feedback, when necessary
Prepare three-month labour forecasts on a monthly basis
Do tracking and produce a quarterly summary on guestroom complaints. (JDP & LQA)
Diploma in Hotel Management is preferred
Minimum 2-3 years of supervisory skills – preferable with Housekeeping
Sound Computer Knowledge, i.e. well versed with windows, internet explorer and MS Word, Excel and Powerpoint
Good guest interaction skills
Good listening skills
Sound decision making
Good interpersonal and communication skills
Leadership /People management

Housekeeping Executive Resume Examples & Samples

Inspect & maintain cleanliness of rooms, corridors and service areas on a daily basis in the respective range assigned
Assist in scheduling staff for work assignments, managing labor cost based on required hours/rooms
Supervise, counsel, and retrain colleagues in the respective range
Responsible for the safety and security of assigned keys & mobile phone
Daily Inspection of rooms: checkouts, vacant, VIP, Out-of-Service and special attention rooms
Control and minimise out of service rooms during high occupancy
Inspect make up rooms and checkout rooms daily as per quota required
Must be familiar with chemicals and equipments used for cleaning room
Supervise and ensure proper care and use of equipment, linen lockers, carts, cleaning and guest room’s supplies
Ensure that the service areas are kept in a safe, secure and tidy condition. All unauthorized items found in the service areas must be removed
Ensure that all Hotel SPI’s, code of ethics and fire and safety regulations are adhered to by duly inspecting and reporting unsafe acts and taking the necessary corrective actions
Ensure productivity level of respective team
Carry out any other duties as assigned
Minimum A level or Diploma
Prior related experience will be an advantage
Fluent in English/Mandarin
Computer skills will be an advantage
Good leadership making skills
Presentable, well groomed

Director of Housekeeping Resume Examples & Samples

Consistently offer professional, engaging and friendly service
Lead the Housekeeping team in providing exceptional guest service and cleanliness while driving colleague satisfaction
Plan, organize and implement all projects for guest rooms and public areas
Ensure an accurate inventory of supplies and equipment
Assist with the preparation of the annual department budget process and the development of hotel wide strategic goals and plans
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
Actively participate in the hotel's environmental program and department specific initiatives in working toward sustainable operations
Coordinate preventative maintenance programs with the Engineering department
Previous experience as a Director of Housekeeping, preferably in a luxury hotel
Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure

Housekeeping Trainer Resume Examples & Samples

Train all Housekeeping Colleagues; ensuring the comprehension and execution of standards are met
Provide on-going coaching and guidance for Housekeeping leaders to ensure consistency in standards
Ensure all training material is up to date
Coordinate all training sessions
Ensure all team member training, documentation and testing is completed in the required time frame
Create and develop training materials and programs to meet the needs of the Housekeeping department
Follow all safety policies
Previous Housekeeping or Training experience required
University/College degree in a related discipline preferred
Previous Hotel experience preferred

Housekeeping Cordinator Resume Examples & Samples

Responsible for Housekeeping stores and issuance of guest supplies according to assigned duties
Ensuring that the store is always well organised and supplies easily identifiable
Maintaing par levels of stock to ensure the department does not run ot of supplies
Perform other adminstrative duties for the department i.e. preparation of rotas and populating the muster roll
Actively participate in daily briefing, daily warm up and department meetings
Is able to handle multiple phone lines

Management Trainee, Housekeeping Resume Examples & Samples

Diploma in Hotel Management or related disciplines
Fresh degree holders are preferred
Knowledge of Opera would be of advantage
Read, write, speak English fluently
Leadership/People management

Housekeeping Resume Examples & Samples

Consistently prepare each guest room for turndown service and ensure service standards are followed
Refresh towels, water and other amenities as required
Ensure the guest’s bed is turn downed properly for their return
Take accurate room status reports at the end of the shift

Housekeeping Order Taker Resume Examples & Samples

To be familiar with the entire property and to comply to policies and procedures setup by the Hotel at all times
To attend department meetings
To be completely familiar with and to carry out the policies and procedures set up by the Hotel
To record all telephone calls in the housekeeping coordinator’s log book and follow up
To follow the telephone standards, policies and procedures at all times
To assist in the preparation of Housekeeping assignments
Good verbal & written English is a plus
Excellent communication and organizational skills
Not opened for expats, Chinese ID only

Housekeeping Floor Supervisor Resume Examples & Samples

Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage
Assign special duties to Room Attendants and House Porters on assigned floors
Check the computer system throughout the day for an update of room status
Check and return an allocated number of guest rooms to the standard required by the hotel
Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
Proven experience of working in a similar role in an upscale organisation
To provide a friendly, courteous and professional service at all times
Good communicative English skills, reading, writing and speaking
Basic computer operating skills
Flexible in working time

Housekeeping Housemen Resume Examples & Samples

Ensure all public restrooms, toilets are clean, fresh smelling and stocked at all times
Maintain all restroom cleanliness by checking each restroom a minimum of once every half hour during your work shift
Collect and stock restroom towels from laundry, fold neatly and put in restroom
Return dirty towels and soiled linens to laundry for cleaning
Dust, clean and wipe walls, doors and table tops as and when necessary in the lobby area throughout the shift
Empty and clean trash bins in public areas
Familiarize self with all functions happening in the hotel
Ensure all the telephones in the public areas are clean and operable
Maintain furniture and equipment in a serviceable condition and report any defects immediately
Reports maintenance defects to Housekeeping office immediately
Deal with guest inquiries and requirements efficiently, handle complaints promptly and with thorough follow up
Hand in all lost property and follow correct lost and found procedure
Ensure all equipment and material used are in a clean and working order, any defects should be reported immediately
Assist fellow employees to perform similar or related jobs as and when necessary
Carry out any projects and assignments as directed by the Executive Housekeeper
Attend any meetings or training sessions as required
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Housekeeping Runner Resume Examples & Samples

Stock room attendant supplies and in-room guest supplies
Clean inside area walkways; sweep or mop public areas, stairways, and landings; clean railings and wash exit doors
Clean banquet rooms, pre-function room, front desk and support offices, gift shop, reservations room, mezzanine lobby area, administrative offices, break room, and mezzanine restrooms
Wash windows per established schedule
Clean elevators, tracks, and stainless steel
Spot clean walls and doors; remove cobwebs; clean fire extinguishers
Vacuum all inside corridors and shampoo carpets as needed
Assist in making beds and cleaning rooms, flip mattresses on a periodic basis or as necessary
Deliver cribs and rollaway beds to guest rooms
Assist other housekeeping/laundry personnel as needed
Perform according to company policy and procedures at a level that meets or exceeds company standards
Greet customers positively and timely, treating each person as an individual and in a professional manner
Complete other duties as assigned
Experience Required
Housekeeping experience
Excellent guest service abilities
Good communication abilities
Role model the skills of customer service and interact positively through relationships with customer, coworkers and supervisors displaying genuine concern and mutual respect for people’s needs
Role model the GuestPath Universal Service Standards interacting positively through relationships with customers, coworkers, and supervisors displaying genuine concern and mutual respect for people’s needs
Demonstrate skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s goodwill
Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance

Housekeeping Supv Resume Examples & Samples

Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity
Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals
Responsible for confirming department team members’ time in Kronos daily
Responsible for the staffing needs and personnel needs (hiring, training, evaluating,) of the housekeeping department
Develop plans, actions, and standard operating procedures for the operation and administration of assigned departments
Establish and maintain housekeeping scheduling procedures
Maintain an inspection program for all assigned public areas and guest rooms
Maintain work order system ensure proper maintenance to guest rooms
Coach, monitor, and develop team members for improved performance
High school diploma or GED required
General knowledge of Microsoft Word, Excel, and Outlook is a plus

Assistant Manager Housekeeping Resume Examples & Samples

To assist the Executive Housekeeper in planning, organizing the overall public area, guestrooms, laundry and linen room operations as well as maintaining established standards according to our hotel
To assist the Executive Housekeeper in coordinating the Housekeeping operations on Guestrooms, as well as to maintain high quality standard in accordance to Pullman Standard
Directing and supervising the four sections, seeing those job assignments are done on time and guided by set housekeeping rules and regulations
Manage public area, guestroom floors, linen room and laundry with a minimum of Executive Housekeeper’s consultation, thereby training him/her as well
Approach duties with an open mind, positive attitude and enthusiasm, thereby setting an example for others to emulate
Make available equipment/cleaning materials generally required for effective output
Check VIP blocking prior to the arrival and during occupancy period. Check random vacant and occupied rooms
Provides an atmosphere of respect and dignity of labor to encourage employees to take pride in their work and enjoy a sense of satisfaction on a job well done
Assist in the periodic linen, furniture. Fixture and equipment (FF&E) inventory
Acts on behalf of Exec, Housekeeper in her/his absence
To inform Exec.Housekeeper of any problem areas that may occur down the chain of authority
To maintain strong lines of communication between him/her and the Exec. Housekeeper
To control Mini-bar balance operations
To conduct daily briefing for room & public area attendants
To study and evaluate operation procedures and suggest improvements to the Executive Housekeeper
To delegate duties to subordinates
To check work performance of subordinates and their grooming standards
To conduct orientation for newly recruited staff for public areas, guestroom staff inclusive of use and storage of equipment
To monitor that staff use equipment with care
To ensure high standard of cleanliness in guest rooms, public areas, function rooms, F&B outlets, offices, car parks
The coordinate and check the work of contractors and attain daily/weekly inspection
To liaise with F&B and Engineering Department for function activities
To issue job and repair orders for maintenance of public areas and guestrooms
To contact supplier on repair and maintenance of public areas and guestrooms
To contact supplier on repair of machine and issue outgoing record
To supervise the employees within the department ensuring correct standards and methods of service are maintained as stated in the department’s operation manual
To check long staying guestrooms
To inspect corridors, back areas and staircases as frequently as possible to ensure all areas are kept clean and in a satisfactory condition
To check floor pantries
To liaise with the Laundry on the Guest Laundry, linen and uniforms
To handle guest complaints

Housekeeping Office Coordinator Resume Examples & Samples

Allocation of Room Attendant, Public Area Attendant & Houseperson tasks
Maintaining Lost & Found records and closets and the delivery of lost items to past guests
Preparation of Housekeeping documents, forms and memorandums
Training of Relief Office staff
Ensure professional standards of the Housekeeping staff are upheld
Work closely with the Assistant Manager – Administration to ensure the utmost organization in the department
Act as a liaison between guest, other departments and the Housekeeping team to ensure all requests are met in a timely manner
Review staffing levels daily to monitor productivity
Communicate office supplies levels to ensure resources are available
Adhere to all environmental policies and programs as required
Previous Housekeeping and/or Office experience an asset
Working knowledge of Microsoft Office and Property Manager an asset
Able to maintain the utmost professionalism and confidentiality under pressure in a sometimes-distracting environment
Proven ability to efficiently delegate tasks amongst colleagues and leaders

Housekeeping Clerk Resume Examples & Samples

Enter the days date into the log books
Take out maids and house persons key cards and signature paper for signing in and out.All cards must be collected when staff have finished work for the day
Setup maids work sheets and assign maids to floor supervisors
Answer telephone, using proper hotel etiquette, placing messages and maintenance request in appropriate log books. Copy of message for staff should be placed on their time card
Record all sick and absentees, on appropriate form, and place form on Executive Housekeepers desk
Record the arrivals information from the front desk, onto the black board
Input night maids work sheets into the computer
Input all maintenance requests into computer, taking them from maintenance log book and calls from maids and supervisors
Clear all makeup rooms in the computer
Collect and hand out pay cheques on Thursday
Other task as assigned
Minimum two (2) years experience as an Office Coordinator
Excellent oral and written communication skills are required
Ability to handle many assignments at the same time and work well under pressure
Working knowledge of Microsoft Office Suite

Director of Housekeeping Resume Examples & Samples

Responsible for the successful performance of all aspects of the Housekeeping Department
Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
Ensure effective Colleague planning, selection, training and development strategies are in place
Ensuring that all leaders understand the hotel’s Performance Corrective Action policy and follow as required
Implementation and compliance of all standards as outlined by Fairmont including Food and Beverage related items
Search for industry trends, and implement enhancements to product and service
Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans
Track and address all guest comments and concerns
Lead and co-ordinate renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors
Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas
Inspect all VIP rooms and set up for groups
Ensure the necessary resources; functional tools & equipment including linen are readily available
Execute monthly financial obligations from self-created forecast and budget for Housekeeping. Expenses and productivity that are accurate and on target
Responsible for the preparation of the annual Housekeeping budget
Prepare and execute departmental and divisional capital plans
Develop and maintain close and effective working relationship with all supporting departments
Contributor in developing the hotel wide strategic goals and plans
Actively participate in The Plaza's environmental program and department specific initiatives in working towards sustainable operations
Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
5 years previous housekeeping management experience is required, including at least 3 year as a department head
Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy and determination
Strong administration and excellent organizational skills are required
Working knowledge of Outlook, Property Manager, Word and Excel
Must be able to develop, lead a motivated team of managers
Must have 3+ years of experience in working in unionized environments. NYC strongly preferred
Excellent presentation
Must have flexible schedule according to business demands

Housekeeping Office Coordinator Resume Examples & Samples

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
Operate communication systems, such as telephone, two-way radio and other hand held devices
Contact department associates to inform them of guest requests, daily tasks and/or assignments by using interoffice communication systems
Perform various data entry or word processing tasks, such as updating room statuses in the Property Management System, updating HotSOS, updating internal record keeping documents or adjusting schedules
Keep records of calls placed and guest requests on internal documents. Follow up on calls and requests throughout the shift to ensure completion by end of shift
Contact other hotel staff members such as engineering, front desk and security when necessary, using radio-telephones
Receive orders, such as for equipment, supplies, cleaning products, linens, etc. Assist in determining storage location destinations of such orders and organizing the move to said storage locations
Perform administrative and technical tasks, such as using the Property Management System to assign housekeeper sections, houseman sections and Quality Assurance sections
Distribute master keys to staff in accordance with their section numbers
Provide staff with necessary supplies, cleaning products and/or equipment needed to perform their job functions
Maintain clean and organized work area inside the office, in the hallway to the laundry room and the hallway just outside the office
Communicate and collaborate with laundry department staff to fulfill department operational needs for the day
Organized - Possessing the trait of being organized or following a systematic method of performing a task
Judgment - The ability to formulate a sound decision using the available information
Communication, Oral - Ability to communicate effectively with others using the spoken word
Customer Oriented - Ability to take care of the customers’ needs while following company procedures
Reliability - The trait of being dependable and trustworthy
Safety Awareness - Ability to identify and correct conditions that affect employee safety
Working Under Pressure - Ability to complete assigned tasks under stressful situations
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
Accuracy - Ability to perform work accurately and thoroughly
Decision Making - Ability to make critical decisions while following company procedures
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
Adaptability - Ability to adapt to change in the workplace

Housekeeping Public Resume Examples & Samples

Perform general cleaning duties in public areas (i.e., wipe down stairwells, windows, etc.) and general dusting of public areas
Responsible for being knowledgeable about the hotel
Ensure all glass doors are cleaned and maintained, and responsible for cleaning lobby fountain, phone dividers
Maintain, at all times, a neat and clean professional appearance
Enforce hotel safety standards
Working knowledge of various cleaning items, dryers, vacuum cleaners, tools and fixtures

Coordinator, Housekeeping Resume Examples & Samples

Coordinate and provide administrative support to all areas of the Housekeeping department
Maintain all employee records within the Housekeeping department
Previous housekeeping or administration experience required
Previous experience using a Property Management System preferred
Must be computer literate in Microsoft Window applications
Must be able to type 25 words per minute
Must possess strong verbal and written skills
Strong interpersonal and problem solving abilities
Ability to work cohesively as part of a team

Housekeeping Public Resume Examples & Samples

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
People Person. The best part of serving others is creating experiences for them that go beyond the expected
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail

Housekeeping Office Coordinator Resume Examples & Samples

Assists the Director of Housekeeping and Housekeeping Managers in coordinating the daily duties of the housekeeping department
Performs ongoing quality inspections of units and takes corrective action as needed to address quality deficiencies
Dispatches all housekeeping requests appropriately
Maintains communication with housekeeping leads out in the field
Learns and maintains an awareness of all safety and emergency procedures and his/her role in assisting during critical times
Ensures all housekeeping equipment is in proper working order
Assists with monitoring time punches in Timesaver, ensuring accurate payroll for all associates(houseman, housekeepers, housekeeping leads, housekeeping coordinators, laundry attendants)
Operates department pursuant of OSHA requirements and guidelines
Works with Director of Housekeeping and Housekeeping Managers to order supplies and equipment
Handles daily purchasing, receiving, invoicing and billing
Assists with the orientation and training of new housekeeping team
Assists in the ongoing training and development of housekeeping team
Instills a calm, organized approach in all stressful situations
Assists with scheduling daily housekeeping assignments and distributes at morning meetings
Assists with completing all proper new hire and termination paperwork
Maintains a safe and pleasant work environment
Works closely with Front Desk, Engineering, Sales and Conventions to ensure exceptional guest satisfaction
Assists with performance appraisals
Attends appropriate resort, division and department meetings
Assures guest service standards are being applied by all housekeeping staff
Assists Housekeeping Manager with the coordination of scheduling; ensuring appropriate staffing levels
Assists with maintaining a strong morale and spirit throughout housekeeping team
Assists with the coaching and counseling of housekeeping team
Recommends discipline and/or termination when appropriate of team members
Answers incoming guests calls and transfers appropriately
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name when possible & good eye contact with each guest
Resolves guest issues promptly and with great care and effectiveness
Communicates pertinent information to team, i.e. in-house VIPs, changes in policies and procedures, resort events, etc
Completes appropriate MOD reports
Maintains records for all VIPs, special requests, etc
Maintains an up to date working knowledge of all resort amenities as well as any special events
Up sells other resort services and amenities to guests
Communicates all pertinent information to the Housekeeping team
Maintains a professional appearance. Follows all Sunriver Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all times
At least two years housekeeping experience preferred
At least one year supervisory experience preferred
Prior hospitality experience preferred

100

Housekeeping Porter Resume Examples & Samples

Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants. Maintain cleanliness and organization of floor closets and vending areas
Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner. Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. May collect bottles, cans, cardboard and other items for recycling
Responsible for turning in all lost and found articles to the front desk to be logged
Assist guests with baggage
Comply with all ARAMARK and the client’s policies and procedures
Follow all of ARAMARK’s safety and sanitation policies
Previous housekeeping/front desk experience preferred
Driver’s License is preferred

101

Housekeeping Resume Examples & Samples

Knowledge of cleaning and sanitation products, techniques and methods
Knowledge of cleaning sensitive materials
Working knowledge of operating cleaning equipment
Ability to lift, push and pull required load (usually about 30lbs)

102

Director of Housekeeping Resume Examples & Samples

Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated
Ensure that all auditing and reporting standards are conveyed to staff and adhered to
Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner
Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors
Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
Conduct monthly Staff Meetings and daily briefings with Operational Managers
Manage all outside contractors relating to his/her department ensuring they follow all hotel policies
Ensure that staff rosters are produced in accordance with business requirements
Oversee operations of Laundry and Linen, Flower and Decoration
Perform related duties and special projects assigned, including Duty Management
Plan for future staffing needs, conducting recruitment in line with company guidelines
Conduct training needs analysis of Housekeeping staff and ensure training programmes are designed and implemented to meet these needs
Conduct probation and annual appraisals in line with company guidelines
Coach, counsel and discipline staff to enhance performance
Establish a productive work schedule in line with local labour laws
Prepare all departmental budgets and manage all operational costs within budgets

103

Director of Housekeeping Resume Examples & Samples

Development, implementation and maintenance of a Fairmont Standards based training manual, which is a live manual requiring continual updating
Plan, organize and implement all deep cleaning and job cycle projects for guestrooms and public areas
Ensure the necessary resources; functional tools and equipment including linen are readily available
Execute monthly financial obligations from self-created forecast and budget for Housekeeping expenses and productivity that are accurate and on target
Actively participate in The Fairmont Hotel Vancouver’s environmental program and department specific initiatives in working towards sustainable operations
Maintains all Hotel guest rooms and public areas, plus “heart of the house” ensuring that the highest standards of cleanliness are met
Oversees operation of Laundry and Uniform Room
Coordinates preventative maintenance programs with the Chief Engineer
Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Director of Operations
Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, owner and brand but understands guest satisfaction is dependent on colleague job satisfaction
Minimum of 2 years experience as a Housekeeping management role
Strong administration and organizational skills are required for this key position
Must be highly organized and energetic and possess the ability to get the job done

104

Assistant Director of Housekeeping Resume Examples & Samples

Maintain a good working knowledge of the facilities and services offered by the resort
Recognize and welcome repeat guests, by name, and be familiar with their preferences and dislikes; brief the team accordingly
Investigate and take ownership for resolving guest queries, complaints and incidences or lack of delivering service to standards – working with colleagues to maintain guest/visitor relationship
Maintain ownership and follow up when issues needs involvement of other departments, managers and colleagues to be resolved
Monitor the staffing levels in the department to ensure that it is in accordance with the occupancy level and that expected levels of service can be delivered
Assist the Director of Housekeeper in carrying out spot checks on par levels to ensure adequate stock items to service rooms and laundry
Inspect all arrival and departure rooms liaise with laundry on guest room needs
Inspect storage areas and instruct Room Attendants on any changes required
Maintain a high profile presence on the floors so as to ensure excellent levels of guest service
Spot check rooms, Public Areas and laundry to ensure standards of service and cleanliness are being kept
Take immediate corrective action e.g. Briefing, coaching etc. when necessary
Prepare task sheets for Room Attendants as required
Assign special duties to Room Attendants as instructed by the Director of Housekeeper and check progress so that the tasks are completed to the resorts standard and on time
Be responsible for checking that staff has satisfactorily completed the work assigned to them by signing off their work sheets before they go off duty
On occasions expected to be able to check vacant and occupied rooms daily to ensure that they are fully stocked and replenished and presented to the resort’s standard
Ensure rooms are turned over in a timely manner and to standard- be able to perform Room Attendant duties to assist and ensure standards are met
Monitor the level of service and the level of guests’ satisfaction on an ongoing basis within the Housekeeping department to ensure consistency with the established standards. Report findings and recommendations to the Housekeeper
Be responsible and accountable for operating the Lost & Found service
Assist in ensuring the smooth and efficient operations of the resort’s laundry operations- keeping damaged items to a minimum by ensuring that laundry care labels are followed- correct detergents used and appropriate iron temperature used
Assist in regularly carrying out inspections of public areas, equipment and chemical under the control of the housekeeping department
Help maintain a positive working environment – care for colleagues’ welfare and willingly give assistance in housekeeping and other departments
Consistently work closely with all departments to deliver seamless service
Be willing to share knowledge to help the team achieve personal and departmental goals
Take ownership for resolving internal customer/ department queries and complaints, working with colleagues to resolve issues and maintain a good working relationship
Pass on all required information and ensure clear communication with team, management and colleagues e.g. Hand outs and relevant information from meetings and briefings
Ensure Lost & Found items are logged and stored correctly
Through training promote equipment safe use and ensure that the team strictly follows the manufacturer’s guidelines in the use of equipment
Ensure that the Team follows the uniform standard, particularly as it relates to Health and Safety e.g. Regulation shoes and rubber gloves when using certain chemical agents
Carry out assessments in areas and ensure that all potential and real hazards are reported immediately and follow up to ensure that they are corrected
Know and practice all department and hotel fire, natural disaster and emergency procedures
Know, and personally enforce and encourage others to follow the resort’s security procedures
Maintain the highest standards of personal hygiene
Ensure that the work area, materials and equipment are maintained in a clean and tidy manner- reporting defective materials and equipment to the correct departments
Comply with hotel procedures related to financial and inventory controls at all times
Always looking for ways of controlling and minimizing waste in every day operations
Keep neat and easily understandable and accessible file, both hard and soft copies, of all the resort’s records and working files
Assist in stock count and inventory of housekeeping stock
Monitor stock and replenish using the hotel’s purchasing procedure – obtain the appropriate authorization
Give clear direction to team, communicate effectively and explain the hotel’s expectations with regards to performance ,productivity, accountability, behavior AND WAYS OF MEASURING PERFORMANCE
Supervise the team’s performance using clear, fair, honest communication, praise, coaching and discipline
Administer discipline in accordance with the resort’s procedures –authorize to issue verbal warnings and make recommendations for further disciplinary actions
Continuously train, develop and coach team – in particular on the job training to staff, focusing on standards and service
Carry out regular checks to ensure housekeeping team members maintain their standards of work and comply with the policies and procedures of the department and the Resort. Follow up and retrain or discipline individuals as needed without delay
Manage team attendance and time keeping – monitoring and recording both and taking the necessary counseling, corrective and disciplinary actions immediately
Assist in conducting informal and formal performance evaluations
Report for duty punctually ready to work in full uniform paying attention to personal hygiene and tidiness
Maintain a professional and courteous manner whilst at work
Be known for being honest, reliable, confidential and trustworthy
Ensure guest and employee privacy and security by respecting confidential information
Carry out any reasonable requests made by manager and other members of the management team in a timely manner
Be proactive, ask questions and be responsible for action or lack of action
Attend and complete the resort’s organized training sessions and programs as and when required
Attend and participate in hotel and departmental meetings and briefings

105

Assistant Director of Housekeeping Resume Examples & Samples

Passionate Four Seasons professionals ensure that every experience is unlike another, and every guest is the most important person in the room
The Assistant Director of Housekeeping Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness
Directs and works with team to successfully execute all housekeeping operations
Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Monitor and control labor and expenses
Assume a very "hands on" management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with the Front office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards
Assist Supervisors with training and supervision of Housekeeping staff, and assume responsibility for the Department in the absence of the Director of Housekeeping
Four Seasons Resort and Club Dallas at Las Colinas is seeking a highly motivated and service-minded individual to join the Rooms Division Leadership Team
Applicants are required to have 2-3 years of experience in a luxury, fast paced, hospitality environment
A demonstrated ability to lead a multicultural team is essential, as is solid business acumen and a passion for service
A college degree preferably specializing in Hotel management or business administration, or equivalent experience is recommended

106

PM Housekeeping Clerk Resume Examples & Samples

Greet and assist guests and respond to requests in a timely, friendly and efficient manner
Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
Perform other general office duties and assist with special projects, as needed

107

Housekeeping Office Coordinator Resume Examples & Samples

Ensure all relevant guest information is communicated to Housekeepers
Excellent organisational and planning skills
Previous hotel housekeeping experience

108

Housekeeping Floor Supervisor Resume Examples & Samples

Allocate room and task lists to team members
Carry out administrative and IT duties
Report all necessary ENGntenance daily and log all jobs
Update system regularly to give maximum room return to the hotelﾒs active inventory
Carry out any other reasonable task set by the Hotelﾒs Management
IT proficient

109

Housekeeping Executive Resume Examples & Samples

Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
Manage, efficiently, stock control and the maintenance of equipment
Provide excellent Guest service, including VIP and other special requirements
An attention to details

110

Housekeeping Resume Examples & Samples

6 months to 1 year cleaning experience in housekeeping or janitorial services preferred
Physically able to move large objects such as: carts, large bags of linen, ironing board
Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite

111

Housekeeping Resume Examples & Samples

Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
Coordinate and control all office traffic
Maintain the brand's high quality standards
Ability to remain calm and perform all essential functions during emergency situations
Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found
Grade School education

112

Housekeeping Resume Examples & Samples

Scrubs, buffs, mops, extracts, vacuums, washes, and dusts all areas of the hotel, including but not limited to walls, ceilings, floors, columns, and furniture
Maintains all Housekeeping and guest areas by using appropriate equipment, machines, and supplies. Detail cleaning of ice machine rooms. Detail clean walls, ceilings, floors, and woodwork in guestrooms, corridors, and miscellaneous Housekeeping areas
Performs routine preventive maintenance duties for all equipment and machinery
Organizes and maintains inventory of machinery storage area
Completes special projects or other duties as assigned
Ability to work independently, completing all daily assigned duties

113

Housekeeping Office Manager Resume Examples & Samples

Anticipate Guests’ needs with thoughtful and personal touches
Resolve Guest problems and never saying “no” without offering an alternative
Be an ambassador for the Brand, Hotel, Community and Colleagues
Be guided by Fairmont core values; respect, integrity, teamwork and empowerment
Assign sections and rooms to Supervisors and House Persons according to staffing guide
Organize and maintain the department’s records
Provide weekly performance reports to the Director of Housekeeping
Manage Inventory Control and Birchstreet processes
Update daily payroll information in Timesaver and compare with budgeted Watson labor to provide comparison reports to the Director of Housekeeping
Provide status updates to Floor Supervisors and House Persons to ensure rooms are inspected and passed in a timely manner
Manage Guest complaints, keeping organized records to identify trends, and present daily reports to the Director of Housekeeping
Update the housekeeping room discrepancy report on a daily basis
Answer housekeeping office phones, recording all messages on a log and dispatching messages as instructed by the Director of Housekeeping
Inspect and pass rooms as directed by the Director of Housekeeping
Perform other duties as assigned by the Director of Housekeeping and Executive Housekeeper
2 years’ experience in a housekeeping supervisor role is preferred; knowledge of front desk procedures is a distinct advantage
Proven ability to achieve positive results through effective performance management
Demonstrated level of proficiency with MS Office suite of programs (Excel, Word, PowerPoint) is required; experience with PowerPoint is a distinct advantage
Demonstrated strong administrative, oral communication and problem solving skills
Demonstrated ability to compose grammatically and tonally correct correspondence
Proven ability to interact with persons at all organizational levels in a multi-culturally diverse environment
Ability to work with a high level of discretion and confidentiality
Must possess a high degree of energy, professionalism and personal integrity

114

Housekeeping Crew Leader Resume Examples & Samples

Possess strong leadership capabilities, organizational skills, attention to detail and an ability to prioritize and deal with changes in assignments
Possess physical stamina for strenuous all-day work. Must be able to bend, stoop, climb up and down stairs, kneel, vacuum, walk and scrub. Must be able to regularly lift and carry supply crates, vacuums, linens, garbage bags, and other items weighting up to 30 lbs. to counter height or above, in and out of vehicles, and up and down stairs. Must be able to get in and out of vehicles multiple times throughout the work day
Possess excellent communication skills, including the ability to clearly and effectively speak in English in order to interact with management, staff and guests. Must be able to clearly explain directions, ask and answer questions and be able to read and write in English. Must be able to read and understand product labels, product instructions and position related procedural manuals written in English
Supervise, encourage, motivate and hold crew members accountable for successful completion of assigned tasks, according to EPC Housekeeping standards, in order to prepare cabin and lodge accommodations in a timely manner to meet the expectations of our guests
Lead by example and effectively hold staff accountable for their actions and work. Effectively communicate with crew regarding quality of work, and effectively explain and demonstrate the proper standards
Complete daily tasks as assigned by Housekeeping management, adhere to Housekeeping Policies and Procedures, and consistently show respect in following Housekeeping management requests and directions
Effectively train and manage individuals and crews in order to maintain productivity and accomplish assigned work which meets EPC Housekeeping Standards
Uphold the YMCA of the Rockies Mission, policies and programs
Ability to work cooperatively with others in a diverse environment
Must meet acceptable criminal background check standards
Learn the safe use of cleaning chemicals, and be able to use chemicals throughout the workday
Report staff progress on a consistent basis including any staff accountability issues to Housekeeping management
Clean guest accommodations to meet EPC Housekeeping Standards
Remove used linens from beds and gather used towels for transport to the Laundry
Keep linen closets clean and orderly
Keep vehicles clean and orderly
Fold sheets and towels in the Industrial Laundry when needed

115

Operations Manager Front Desk, Housekeeping Resume Examples & Samples

Assists/teaches the team scheduling against guest and hours/occupied room goals
Performs hourly job functions as needed
Takes proactive approaches when dealing with guest concerns

116

Housekeeping Resume Examples & Samples

This position is dependent on teamwork and a solid foundation based with the mechanical hour capacity and productivity reports and ownership of processes a must for development
The Public Area Attendant will maintain the highest quality standards in all public areas, assisting and supporting all Housekeeping Associates in assigned areas, assisting with any special cleaning projects
Common Public Areas will include, but are not limited to inside and outside areas: foyers, restrooms, offices, Porches, public walkway, lobbies, fitness center, pool area, and salon
Maintain established cleaning/cleanliness procedures
Smile and take ownership while providing our guests with quality service
Must be able to work independently & as part of a team
Clean multiple common areas in a timely and efficient manner
Follow department standards as well as assist in implementing new procedures for continuous improvement
Ensure that restrooms are maintained and refreshed with supplies on a continuous basis
Remain alert, courteous and helpful to the guests and co-workers at all times
Ensure all storage areas are clean and well maintained
Maintain all cleaning equipment and supplies
Organize, store, and distribute supplies
Document maintenance request on a daily basis
Previous experience of one year is preferred
Computer efficient in Excel and Word is preferred
Requires basic knowledge of housekeeping
Must be able to lift minimum of 50 pounds
Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision

117

Housekeeping Resume Examples & Samples

Responsible to clean resident care areas, public areas, and utility areas
Performs cleaning tasks according to dates and times outlined on weekly route schedules and monthly project schedules
Makes notations on cart log to assure weekly tasks are completed
Prompt and sanitary disposal of waste materials
Maintains a pleasant atmosphere, interrelates with residents, family, and staff in a professional manner
Is alter to, and reports any safety hazards
Is alert to, and resports any building or equipment maintenance needs
Uses checmicals in proper concentrations and applies them in an approved manner
Uses proper body mechanics and other safety precautions to prevent injury
Reports pest control problems
Engages in trials of new chemicals and equipment
Passes trays and assists residents during meal times
Maintains reliable attendance in accordance with Franciscan Villa’s attendance policy

118

Lead Housekeeping Technician Resume Examples & Samples

Dust mops and damp mops corridors daily
Maintains cleanliness of walls, doors, baseboards, windows, stairwells, and elevator tracks adjacent to corridors daily
Removes all necessary equipment left in corridors – beds, linen carts, etc. – to ensure free passage for transporter with patients coming off the elevators
Keeps Janitors closet clean in an orderly fashion during his or her shift
Respond immediately and professionally to all in scheduled requests for set-ups or moves
Remove carefully all soiled linen bag, trash bags, chemo waste and medical waste and transport to from soiled utility rooms at least twice daily or more as needed out to its proper locations
Keeps utility rooms and transport vehicles clean and sanitized throughout shift activities
Maintain all equipment in a clean, safe and serviceable condition
Inspect equipment cleanliness and serviceability prior to and after use. Ensure and maintain optimal condition and determine the need of repair
Stores all equipment in the proper place while not in use
Follows all safety, fire, disaster and infection control procedures
Immediately responds and assists in fire and disaster drills
Notifies supervisor or manager immediately upon observing any violation of procedures related to fire, safety, disaster or infection control policies
Appropriately access secured rooms with lock medication storage containers in order to perform assigned job function, which does not include management of medications

119

Housekeeping Technician Resume Examples & Samples

Uses resources in an efficient and cost effective manner
Participates in peer review
Participates in developing other staff and affiliating students
Maintains and develops own professional competencies
Maintains and promotes a team spirit through active cooperation and collaboration
Assists in interdepartmental service coordination
Actively participates in the Performance Improvement and Utilization Review Programs
Assists in directing and guiding staff in the coordination of unit operations
Assists in all aspects of care if in the environment, such as dietary, housekeeping, infection control, and supply and equipment management
Attends 80% of in-services and departmental meetings
Help provide staff to other areas of the hospital when needed

120

Housekeeping Rooms Coordinator Resume Examples & Samples

Review 411 and MOD log and follow up with any housekeeping concerns
Run a Contingency Report every two hours and keep readily available for system downtime
Run Rooms Coordinator Batch Reports
Communicate/Follow up on status of open service orders from the previous day
Communicate with Department Heads and or Manager on Duty the most frequent guest concerns from the previous day, along with total recovery reported for each guest. On the first day of the week, communicate the most frequent calls for the previous week, along with total recovery reported for each issue. On the first day of the month, communicate the most frequent calls for the previous month, along with total recovery reported for each issue
Track and maintain records of all guest issues and recovery from Sterling/Guest Alerts/Manager on Duty Log
Enter all guests (internal and external) into Housekeeping log accurately and swiftly; ensure employees are being directed accurately to achieve the most efficient response
Follow up with employees in various departments to ensure completion
Manage Out of Order/Service rooms for the day with Operational Departments
Responsible for Out of Order/service rooms
Work closely with Engineering Department with Preventive Maintenance Program
Work closely with Director of Housekeeping and Assistant to achieve 100% room satisfaction
Post Mini Bar Charges and Laundry charges accordingly
Investigate and report on all lost revenue daily for Mini Bar and Laundry
Answer all telephone calls/inquiries within three rings and using proper Telephone Etiquette
Facilitate room blocking and communicate assignments accordingly for groups/VIPs/Repeat Guests
Execute all amenities in Go Concierge
Keep Log of all amenities in spread sheet along with gratuities
Assign amenities/upgrades for the guests; to be completed by 3:00pm each day
Balance and block the house; to be completed by 4:30pm each day
Coordinate all room moves with accuracy
Work with/direct various departments to ensure that special requests (no feathers, cribs, extra extension cord, etc.) are taken care of prior to guest’s arrival
Recognize guest preferences and personalize guest experiences
Prepare shift pass on at end of each shift, Also includes unresolved service request pending
Complete all end of shift paperwork, including, but not limited to, PMS Cashier Audit report. Notify manager immediately of any shift close out discrepancies and rectify immediately
Follow/Practice all Universal Service Standards
All other duties as assigned by the Managers
College Degree in Business, Hospitality, or Related field preferred
Strong verbal and written communication skills in English
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance

121

Retail Housekeeping Associate, Flex Resume Examples & Samples

Cleaning and maintaining fitting rooms
Cleaning and re-stocking restrooms
Other skills

122

Housekeeping Lead Resume Examples & Samples

Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists
Ability to perform job functions with attention to detail, speed and accuracy
Ability to ascertain departmental training needs and provide such training

123

Housekeeping Resume Examples & Samples

Responsible for placing or removing guest requested items including rollaways, microwaves, cribs etc
Restock and organize room attendant closets with all the necessary linens, amenities and guest supplies
Distribute linens effectively and in a timely manner
Remove and dispose of trash from all assigned areas
Remove dirty linens and trash from room attendants carts throughout the day and bring them to the specified areas
Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines
Previous experience an asset
Great time management skills
Ability to multi task efficiently without disrupting guest service

124

Director of Housekeeping Resume Examples & Samples

Manage the operation of the housekeeping and laundry areas through subordinate supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards
Establish and maintain cost control system for linen and cleaning supplies inventories. Oversee the budgeting, ordering, and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel
Develop and implement systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services. Oversee inspections of housekeeping and laundry activities to ensure procedures are followed according to standard
Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy
Compile and report information on housekeeping activities and expenses. Provide information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability
Recruit, hire, train, and provide career development for housekeeping staff. Conduct performance evaluations and provide feedback for employees
Develop the department’s annual budget. Monitor and report variances against plan. Keep track of labor costs and related expenses
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
Display a professional image at all times through appearance and dress
Follow company philosophies, policies, and procedures, and be able to effectively communicate them to subordinates
Conduct Daily Quality Line ups as well as Housekeeping Departmental meetings
Ensure that the Housekeeping department, as well as its employees, complies on a consistent basis with all Fire department Safety codes and OSHA guidelines
Ensure that an accurate inventory is completed at least twice a month pertaining to Housekeeping amenity supplies, standard guest room items, and linen
Conduct training classes regarding safety, security, department procedures, and service guidelines
Schedule and conduct monthly staff meetings to maintain good communication and high morale within the department
Knowledge of Radisson standards and compliance
Working knowledge of CBA and compliance

125

Housekeeping Receptionist Resume Examples & Samples

Opening Department duties in the morning including running reports, preparing assignment papers etc
Provides organization for a busy office, including filing, correspondence, and telephone communication
Ensures the safe and efficient storage, handling, distribution and control of Department communication equipment and keys
Posts on a timely basis all guest requirements, current and updated, and all VIP arrivals on a daily basis
Complete daily check list and written handover at the end of shift
Responds to requests for information in a timely and friendly manner
Ensures all guest information is accurately recorded in guest history
Records all maintenance requests accurate and informs the engineering or other appropriate department accordingly as per departmental guidelines
Keeps track of all room status and follows up according to the operational needs
Assist the Housekeeping Management with stock taking and delivery of requested items accordingly
Must possess strong interpersonal skills with emphasis on professional communication and organization
Must be computer literate and proficient with Microsoft Office Suite
A passion for delivering exceptional levels of guest service Flexibility to work evenings and weekends as required

126

Housekeeping Office Coordinator Resume Examples & Samples

The ability to complete, in a timely fashion, all schedules and monitor staffing to insure maximum service, quality, efficiency and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted
The ability to monitor daily assignments to insure that proper quotas and standards are maintained
The ability to participate actively (as required,) in physical inventories of all uniforms, linens (including food and beverage) and supplies
The ability to organize and participate in meetings with all staff on a regular basis
The ability to ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner
The ability to oversee the start of housekeeping shifts in the morning and evening
The ability to participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy
The ability to make scheduled tours of the hotel, noting deficiencies and ensuring proper follow-up procedures
The ability to participate in a consistent room’s inspection/Quality Control program which is monitored by the Director of Housekeeping. The ability to maintain permanent records of inspections by room number and date, using computer-aided program(s). The ability to maintain records of inspections for employee files
The ability to monitor and maintain an energy conservation program for the Housekeeping department
The ability to become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel
The ability to work with the hotel and departmental computer systems, especially with regard to how they relate to Housekeeping functions
The ability to ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, and storage closets.)
The ability to assume all operational responsibilities in the absence of the Executive Housekeeping
The ability to perform other tasks or projects as assigned by hotel management

127

Hotel Housekeeping General Manager Resume Examples & Samples

This position is contingent on contract/task award, or funding, it is located in Anchorage, Alaska **
Independently directs, assigns, supervises, and guides all assigned housekeeping and janitorial employees
Completes other accounting, safety, or administrative documentation or record keeping. Completes assigned supply orders and billings
Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff
Regularly takes, controls, replaces, and disperses assigned inventories
Daily walks/inspections through the property to make sure all operations comply with applicable standards
Coordinates associated equipment care and maintenance
Personally resolves minor maintenance or client emergencies as they occur or takes steps to permanently address them
Identifies, resolves, or appropriately reports site's safety hazards
At least five (5) years of directly related experience that demonstrates knowledge of housekeeping or related duties
A minimum of (5) years’ experience supervising or managing employees
Certification with the International Executive Housekeepers Association, Inc (IEHA) or equivalent
Must be fluent in speaking, reading, and writing English
A valid driver’s license and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy
A strong and confident demeanor combined with a high level of humility and eagerness to learn and improve
Must possess tact and polish required to interact with owners, members, clients, etc
Must be able to demonstrate leadership in an exceptionally complex and stressful environment
Must be familiar with budgets, financial reporting and cost analysis
Must be able to pursue business goals with energy, drive, and initiative
Must be able to interview, select, and assemble a strong, diverse and multi‑talented team
Must be able to keep all work activities structured, organized, and aligned with organizational goals
Must be able to remain in touch with the work environment and current work issues through active involvement and communication
Must be able to balance multiple activities while still paying proper attention to details

128

Housekeeping Specialist Resume Examples & Samples

At least 6 months of experience in housekeeping
Ability to perform a variety of duties with extreme care and safety
Good public relations skills and the ability to effectively follow directions and adjust to changing environmental conditions

129

Housekeeping Tech Resume Examples & Samples

Cleans floors in patient and non-patient areas
Maintains facility and furnishings in clean, orderly fashion
Supports facility's safety and security programs
Demonstrates conduct in keeping with facility's standards

130

Director of Housekeeping Resume Examples & Samples

Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met
Hire, train and lead Housekeeping team to ensure a successful operation
Ensure effective everyday communications, including coaching and performance management
Ensures effective utilization & productivity of all colleagues through staff planning, hiring & adhering to budget
Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team
Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost effective and efficient manner
Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
Keep informed of the housekeeping standards of competitor hotels
Provides Guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to Colleague Satisfaction
Interact professionally with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene
Minimum of 5 years management experience in Housekeeping is a requirement, preferably with a luxury hotel brand
Proven hands on management style and ability to lead through example in all areas is essential
Must be highly organized, energetic and possess the ability to get the job done
Working knowledge of Outlook, Word and Excel

131

Custodian, Troy Housekeeping Resume Examples & Samples

Provide customer service to faculty, staff, students, and guests. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor
Assist supervisor in prioritizing work orders
Assist in the training of new custodians and temporary staff in the proper use of cleaning equipment
Identify and communicate emergency situations to the manager
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time

132

Assistant Director of Housekeeping Resume Examples & Samples

Ensure our guest accommodation and all front and back areas are maintained in a spotless condition at all times
Assume a very hands on management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with Rooms Division departments to create a unique and unforgettable experience for our guests
Coordinate with the Guest Relations and Butler Departments to meet and exceed the needs of our guests

133

Director of Housekeeping Resume Examples & Samples

Select and recruit qualified people, schedule, hire and train all housekeeping staff
Control all departmental costs including labor, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the highest standards
Maintain accurate records on all housekeeping staff and up to date payroll records, submitting transmittal sheets to the payroll department weekly
Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms
Ensure all staff maintains and care for their equipment
Establish good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment
Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas
Work with all departments to meet their needs as it relates to Housekeeping
Submit yearly capital improvement program budget to management as well as yearly budgets for labor and operating expenses with relation to occupancy forecast
Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, storage areas, uniform, guest and linen areas
Work with all staff in Housekeeping in maintaining all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons
Work with the Laundry vendor to maintain top quality work in all areas of hotel linens and guest and employee cleaning and laundry
Conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations for termination of housekeeping staff
Perform other tasks or projects as assigned by management
Excellent reading, writing and oral proficiency in the English language
College degree, preferable in hotel management
5-10 years of Rooms Division management experience in a hotel/resort
Excellent Training and Development Opportunities
401k Participation with Company Matching Program
Complimentary Employee Meals

134

Director of Housekeeping Resume Examples & Samples

Communicates effectively and genuinely with guests, team members and other departments
Maintains a friendly and caring demeanor at all times in a fast pace environment
Demonstrate team work by co-operating and assisting colleagues as needed
Able to find guest centric solutions
Promote hotel services, facilities and outlets, provide guest with information such as local attractions and directions, using the James Report to increase guest satisfaction
Is responsible for all departmental training
Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment
Coordinates repair needs or permanent maintenance requests with chief of Engineering
Prepares and planes the Housekeeping Department’s budget and submits to the General Manager for review and approval
To ensure guest satisfaction by performing such duties as attending to their request and inquiries courteously and efficiently, and accepting changes or additions in work hours which are necessary for the uninterrupted service to hotel guests and patrons
To continuously endeavor to improve the knowledge of the job
Ensure that guest details are not disclosed
Maintains high confidentiality in regards to guest privacy
Notifies Loss Prevention regarding lost and found objects
Ensure that all potential and real hazards are reported appropriately and immediately
Fully understands the hotel’s fire, emergency, and bomb procedures
Anticipates possible and probable hazards and conditions and notifies Security
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, language and conduct
Be involved in departmental meetings and committees
Strong Oral and written communication skills
Able to work nights, weekends and holidays when business needs dictates
Able to work in fast paced, stressful environment
College Degree or equivalent and minimum of two (2) years experience as a Director of Housekeeping in the hospitality industry, preferably in a luxury hotel

135

Dispatcher / Housekeeping Admin Assistant Resume Examples & Samples

Answer phones and direct requests to appropriate personnel/departments according to the Rock Resort Standards
Maintain the engineering log, by paging engineering and following up to ensure all requests are taken care of
Provides superior customer service at all times and follows the Rock Resorts etiquette guidelines
Fills water bottles for the housemen during downtime
Serves as a liaison between Housekeeping Supervisors, Housemen and Room Attendants, as well as Engineering and Front Desk
Organizes and cleans the housekeeping office area. Restocks papers, dusts and sweeps area, organizes inventory and boxes
Knowledge of Microsoft office computer skills. -required
Knowledge of hotel system preferred. LMS/HotSOS. -preferred

136

Retail Housekeeping Associate, Temporary Resume Examples & Samples

Regular, dependable attendance and punctuality
Education/Experience
Communication Skills
30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders

137

Housekeeping Scheduler Resume Examples & Samples

Maintains working knowledge of Hotel Service Optimization System (HotSOS)
Monitors all Housekeeping, Environmental Services, and Hotel Services work to ensure timely completion
Dispatches HotSOS service orders as necessary using telephones, radios, or HotSOS electronic dispatch
Monitors HotSOS user accounts to ensure proper configuration with teams and devices including Blackberrys
Receives and dispatches calls using a combination of telephones, radios, and HotSOS
Runs reports such as late checkouts, out of service rooms, and guest arrivals
Works with Housekeeping Supervisors and the Front Desk team to resolve room status discrepancies between the Front Desk and Housekeeping
Verifies room status and guest information
Prepares reports using Microsoft Excel
Receives and sends reports using Microsoft Outlook email
Logs employee call-offs in the scheduling program
At least 1 year of experience as a Status Board Operator or similar role
At least 2 years of experience using Microsoft Outlook, and Word
At least 1 year of experience handling multiple phone lines
At least 2 years of previous customer service experience
Ability to type 30 words per minute
Worked varied shifts, including weekends and holidays

138

Housekeeping, Saint Joseph East, Days, Pool Resume Examples & Samples

Completes stat requests
Identifies and reports work orders for maintenance needs
Greets and directs visitors, patients, physicians and associates and responds to inquiries for directions and/or services
Attends in-service education meetings to enhance growth and the development of skills
Basic computer skills preferred

139

Director of Housekeeping Resume Examples & Samples

At least 5 years of experience in a leadership role in the hospitality/gaming industry
Working knowledge and experience in implementing and managing safety guidelines, proper chemical usage, handling of biohazard materials, injury prevention and OSHA regulations
Strong computer skills including Word, Excel, Outlook & Powerpoint

140

Housekeeping Administrative Assistant Resume Examples & Samples

Prints all required reports daily to make up room attendant assignments according to established productivity standards ensuring that all special requests are completed
Must maintain constant communication with other departments
Maintain "Lost and Found" procedures and policies according to standards
Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment
Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery
Complete maintenance requests daily for all maintenance issues reported. Log and track completion
Shift will be from 11:00am to 7:30pm
Must be able to work weekends

141

Housekeeping Housemen Resume Examples & Samples

Clean and prepare arrival rooms. In the room clean glass windows and glass doors. Conduct high dusting of the room (i.e. headboard, ceiling fans, and vents). Ensure the cleanliness of all lanais, lanai furniture, railings, fixtures, entryways, and stairs of all guest rooms
Delivery and pick-up guest request items when assigned (i.e. irons, ironing boards). This also includes making up and delivering cribs and rollaway beds. Assist in moving beds and furniture as requested
Assists Housekeepers as required. Helps move beds and furniture, turns mattresses, removes or hangs sheers and drapes

142

Director of Housekeeping Resume Examples & Samples

College degree preferably specializing in hotel/restaurant management or business
At least three years previous experience in supervisory position in Housekeeping
Knowledge of housekeeping service and labor control
Be part of a cohesive team with opportunities to build a successful career with global potential
Holiday, vacation, and sick pay
Discounted RTD Flex Pass for employees
Complimentary stays at Four Seasons worldwide (subject to availability)
Access to the Hotel’s health club facilities
Complimentary dry cleaning of employee uniforms

143

Housekeeping PM Supervisor Resume Examples & Samples

Previous experience in Housekeeping is required, supervisory experience preferred
Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program

144

Director of Housekeeping Resume Examples & Samples

Directing the day-to-day activities and assignments of Housekeeping staff, ensuring proper coverage, developing and communicating departmental strategies and goals, and assigning/prioritizing work duties
Leading the performance management of Housekeeping staff, including regular and timely performance appraisals, coaching and application of the progressive disciplinary process, when appropriate
Maintaining complete knowledge of, and complying with, all Company and department policies, service procedures and standards
Leading the hotel’s Quality Inspection Program
Ensuring all Housekeeping associates receive the proper training on quality and service standards, and are provided the necessary tools and equipment to effectively carry out their job functions
Conducting daily briefings and monthly departmental meetings to keep staff informed and updated on policies & procedures, special events, and important items of note
Compiling the annual budget and regular linen acquisition
Reviewing staffing levels to ensure luxury service levels, operational needs, and financial objectives are met
Maintaining accurate payroll records and regular inventory records of all uniforms and supplies
Creating and maintaining constructive working relationships within the department, as well as with other departments in the hotel, particularly the Front Desk
Performing all other duties as required
Thorough knowledge of hotel and Housekeeping operations
Demonstrated ability to manage labor effectively
Must be self directed, motivated and demonstrate exceptional service, interpersonal, and analytical skills
Outstanding communication skills in all interactions, both verbal and written
Fluency in English, both verbal and written
Strong conflict resolution/management, facilitation, and decision-making skills
Technologically savvy, possessing a strong knowledge of all Microsoft Office software
Proficiency in Opera Property Management System, HotSOS, ADP EZLabour, Heath Labor Management System
Knowledge of WCB, WHMIS and safety procedures

145

Housekeeping Office Coordinator Resume Examples & Samples

Verify room status; report room discrepancies; prioritize and update status of check-out rooms
Ensure that assigned staff members have reported to work and coordinate all necessary breaks
Assigns designated work sections to the Housekeeping Supervisors, Room Attendants, and Housepersons
Maintains and assigns work orders through the hotel’s work order tracking system, HotSOS
Maintain inventory stock to ensure adequate supplies
Responsible for overseeing the effective operation of the Uniform Room as well as alter and repair employee uniforms
Maintains the Uniform inventory system, Invotech, for accuracy
Unpack new uniforms and inspects them for quality and size
Inscribe new uniforms with identifying marks with marker
Maintain employee records regarding number of uniforms issued, size, repairs completed, etc
Maintain employee attendance records and communicates tardies/call-outs to Director of Housekeeping
Ensures proper staffing levels are correct for current day and next day operations
Provides relief to the Housekeeping Supervisors in their absence or when instructed by the Director of Housekeeping
Ensure guest laundry and dry-cleaning orders are attended to promptly
Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
Promptly handles guest complaints or requests
Acts as a liaison to the hotel between Housekeeping and all other departments
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

146

Housekeeping Associate Resume Examples & Samples

Respects guests' privacy while working (for example, by respecting the "Do not disturb" sign)
If asked, explains to guests how to use certain equipment
Cleans and tidies rooms, bathrooms and common areas, applying the rules of hygiene and cleanliness and respecting both the procedures set up by the Housekeeping Manager and the reference guidelines defined by the brand
Checks that equipment is in good working order, informing the Housekeeping Supervisor of any anomalies
Is responsible for the "master key"
Is familiar with the hotel's offer, and informs and encourages guests if asked about services
Applies the hotel's security regulations (in case of fire etc)
Applies the ISO 9001 quality certification requirements that impact his/her role

147

Housekeeping Floor Supervisor Resume Examples & Samples

Must be able to communicate fluently in English, both written and verbal
Bi-lingual English/Spanish
Successful candidate must possess legal work authorization in the United States

148

Director of Housekeeping Resume Examples & Samples

The Director of Housekeeping ensures that our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times
The primary responsibility of this role is to ensure that Four Seasons standards are met through the effective training and management of our Housekeeping team, ensuring that labor and other costs are controlled without compromising quality, and coordination with all other departments of the hotel
A passionate and a self motivated leader, with excellent personal presentation and interpersonal skills

149

Assistant Manager Housekeeping Resume Examples & Samples

Manages and monitors fiscal budget, operations, and marketing strategies to produce both short term and long term profitability for MGM Grand
Manages the delivery and measurement of guest services consistent with the company’s core service standards and brand attributes
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM Grand’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Conducts daily briefings and schedules meetings with Guest Room Attendants (GRA’s) and Housepersons
Ensures the cleanliness of all rooms, hallways, lockers, and lobbies
Faxes Due-Out Report to the Front Desk on a daily basis
Inspects twelve (12) rooms in written form daily – six (6) occupied, six (6) checkouts to ensure that service levels are in accordance with MGM Grand quality standards. Randomly inspects twenty-eight (28) rooms done by GRA’s daily
Counsels and disciplines team members that violate department and or MGM policies, practices or procedures through progressive counseling guidelines
Reports repairs and prepares service call requests for maintenance
Supervises/Manages the Housekeeping team to include efficient staffing, team member development and training, performance management and policy enforcement
Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
High School diploma or equivalent. Bachelor’s degree in Hospitality, Business Administration or related field preferred
One year experience as a Housekeeping Supervisor/Inspector or Assistant Housekeeping Manager at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship
Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
Self-motivated with excellent organizational skills and attention to detail
Bilingual abilities preferred
Ability to lift and carry up to fifty (50) pounds at a time
Ability to push and pull heavy items and equipment
Ability to function in a fast paced environment, under short time constraints, and within established deadlines

150

Customer Service Housekeeping Resume Examples & Samples

Able to follow directions
Work in an environment that at times can be hot and humid
Maintain a neat and orderly work station
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Minimum of one year experience
Understanding of basic kitchen sanitation
Must be able to work holidays, weekends, and varied shifts
Must be able to perform repetitive tasks and stand for extended periods of time

151

Housekeeping Floor Supervisor Resume Examples & Samples

Minimum of 2 years experience as Housekeeping Supervisor in 4* or 5* Hotel property
Excellent customer service and organizational skills
Excellent English communication skills
Can work extended hours and various shift
Proficient knowledge of Opera system

152

Housekeeping Resume Examples & Samples

Support the Crowne Plaza hallmarks and standards
Vacuum, dust, change linens and clean the bathroom according to standards and procedures
Notify supervisor when complete so rooms may be sold or occupied
Report needed repairs or unsafe condition of room to supervisor
Keep linen room locked; linen cart neat and organized to standards
Maintain security of equipment, keys, and supplies issued each day
Respond to housekeeping requests from guests or management in a timely, efficient manner
Report lost and found articles to supervisor
All other duties as required

153

Housekeeping Utility Shampooer Resume Examples & Samples

Shampoo carpets, chairs and couches using shampoo equipment
Remove stains from carpets and upholstery using appropriate chemicals and equipment
Log and report all completed rooms and chairs, indicating availability for release to inventory
Clean and maintain equipment/tools to ensure proper working order

154

Housekeeping Night Porter Resume Examples & Samples

Set up meeting and event rooms
Ensure compliance of brand standards
Knowledge of menu content, menu changes, and promotional activities
Ensure the Conference & Banqueting areas are kept clean and tidy
Ensure Refreshment breaks are served at the correct times
Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events
Welcome guests in a polite and friendly manner
Follow cash handling procedures, if required
Manage guest queries in a timely and efficient manner
Comply with local licensing laws
Commitment to delivering high levels of customer service
Ability to work on your own or in teams
Previous Food & Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations
More than 250 properties in countries throughout the world
More than 230 million cookies have been served, and still baking!
Hotel chain continues to grow rapidlyFeatures the signature Sweet Dreams® Sleep Experience

155

Assistant Manager Housekeeping Resume Examples & Samples

Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
Support managing, training and developing the team
Deputise in absence of the Executive Housekeeper
Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
Excellent leadership, interpersonal and communication skills
Knowledge of Workplace, Health, Safety and Hygiene is essential
A passion for delivering exceptional levels of guest service

156

Director of Housekeeping Resume Examples & Samples

Performs other duties as needed. (5% time)
Excellent verbal and written communication skills
Ability to work under pressure
Strong ability to multi task
Strong mathematical skills
Five + years as housekeeping leader

157

Administrator Housekeeping Resume Examples & Samples

Answer all Housekeeping lines and dispatch responses accordingly, (i.e.; Maintenance, PBX, Front Desk, Housekeeping employees, guests, etc.)
Issue all keys and radios for use throughout shift ensuring proper control procedures are being utilized
Log all incoming calls and dispatch responses indicating time dispatched, person issued to and time completed
Receive A.M./P.M. Housekeeping reports and update room status in computer according to report
Log special guest requests for service times on a daily basis and ensure request is dispatched to appropriate Supervisor
Maintain positive Guest/Employee relations when handling requests, inquiries or complaints
Prepare Supervisor clipboards with computer reports and appropriate forms for use throughout the shift
Organize and file all daily paperwork
Enter all work orders into Housekeeping computer system
Must be mature, possess excellent communication skills (verbal, written and proofreading) and the ability to interact effectively at all levels of the organization
Excellent organization and multi-tasking skills and very detail oriented
Highly proficient in MS Office Application including Word, Excel, Outlook and PowerPoint
Properly manages highly confidential information
Ability to work as a strong team member and independently under critical time deadlines and to reevaluate priorities while exercising discretion, good judgment and diplomacy

158

Franchised Manager, Housekeeping Executive Resume Examples & Samples

Minimum three years progressive housekeeping management experience
Minimum two years hotel operations experience preferred
The ability to lead and work effectively with employees, and other department employees, guests, and management
Working knowledge in all aspects of Housekeeping Department
Knowledge in various computer applications including Microsoft office, Outlook, LMS and software used for housekeeping
Understanding of Kronos, scheduling and managing daily FTE levels
Knowledge of pertinent laws and regulations impacting housekeeping including OSHA
Ability to be productive in a high traffic environment

159

Housekeeping Trainee Resume Examples & Samples

The student must be enrolled in an University/School program in order to be eligible for this position
At the moment of the final interview the student must provide a permit that allows him to perform an internship in Europe or an European passport
Good level of English is mandatory (Italian language knowledge would be a plus)
Time Frames: this is a 6 Months Internship in between March and October 2017

160

Surgical Services Housekeeping Resume Examples & Samples

Hospital housekeeping experience preferred
Must be flexible to changes in work tasks and schedule
Must demonstrate a positive work ethic, initiativeand good judgement
Should be safety conscious and work well with changing priorities
Must be able to lift fifty (50) pounds
Candidate will be required to pass a criminal and educational background check as well as a pre-employment physical which includes a drug screening

161

Housekeeping Resume Examples & Samples

Lifting and carrying 20 pounds
Cleaning guest rooms
Delivering items to guestrooms

162

Housekeeping Floor Supervisor Resume Examples & Samples

Inspects the work of a team of Room Attendants and Housemen responsible for the cleaning and upkeep of a specific area of the hotel
Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room to correct the deficiency. Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold
Monitors the performance of Housemen. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets
Monitors inventory levels and completes purchasing requisitions if required
Glitch management
2-3 years of experience of hospitality experience

163

Assistant Director of Housekeeping Resume Examples & Samples

Demonstrate expertise and knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Take ownership to recruit, hire, train and successfully support and manage the talent of all new and existing team members
Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form

164

Director of Housekeeping Resume Examples & Samples

Communicates effectively, both verbally and in writing, to provide clear direction to team members. Hires, trains, coaches and counsels Housekeeping team. Performs reviews of the Housekeeping Department management team. Manages and motivates management team in the administration of their duties
Plans, organizes and monitors staff activities to ensure compliance with quality standards set by hotel which requires continuous visual inspection of guest rooms and public space areas including food and beverage outlets, meeting rooms and offices
Manages finances of housekeeping operations including budget and inventory controls. Analyzes data and compiles reports on expenditures, wages, labor, supplies, etc., in relation to hotel financial forecasts and budget. Establishes and maintains systems and controls to provide adequate supplies for efficient operation of department
Evaluates condition of furniture, fixtures, décor, etc. Makes recommendations and assists in the coordination of rehab projects. Works with the general manager and director of property operations to administer the repair and maintenance program as it relates to public areas and guest rooms
Attends executive level meetings to obtain and disseminate pertinent information

165

Director of Housekeeping Resume Examples & Samples

Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same
Coordinate with Human Resources in establishing training methods and procedures for development of employees
Develop working schedules to meet peak end stock periods and always remain within the labor low requirements
Maintain a close payroll control
Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out
Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings
Meet regularly with Engineering to ensure smooth flow of repair work
Keep good room and F&B linen inventory and assist with control of such
Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management
Prepare annual Uniform Budget and controls maintenance and issuance of uniforms
Meet with salesmen or outside consultants in order to keep informed of development and be updated on all new and/or improved chemicals
Work closely with Managing Director in order to keep expenses within monthly forecast
Work closely with Purchasing Agent to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories
Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the work flow
Keep a good control of the night contracted cleaning company in all areas
Maintain all linen closets in good standing
Make recommendations to management for modernization of equipment and chemicals
Oversee the running of Laundry department and quality control of all materials
Ensure the availability of correct guestroom linen and food and beverage linen at all times
Attend specified hotel meetings
Keep in compliance with all OSHA regulations
Hold regular staff meetings
Keeping good control of department keys, beeper and radio
Ensure that all employees are correctly attired and show a positive attitude always
Experience: Minimum two years’ experience as an Executive Housekeeper for a luxury or ultra-
Language: Required to speak, read and write English, with fluency in other languages preferred
Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various

166

Director of Housekeeping Resume Examples & Samples

Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements
Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone
Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan
Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees Responds swiftly and effectively in any hotel emergency or safety situation
It is required for the candidate to be fluent in Spanish

167

Housekeeping Common Resume Examples & Samples

Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests: Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products. Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (55% time)
Performs other duties as needed (5% time)
Small cleaning equipment experience
Experience with general cleaning concepts
Six months related housekeeping or building maintenance experience

168

Housekeeping Order Taker Resume Examples & Samples

Responds to all emergency call which includes monitoring the alarm system
Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
Present a positive, professional, and courteous image, to ensure guest satisfaction
Prior customer service/administrative support or housekeeping experience required

169

Housekeeping Dispatcher Resume Examples & Samples

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Relay comprehensive, accurate information to proper parties in urgent or emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Dispatch team members as fit to deliver items to rooms
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc

170

Director of Housekeeping Resume Examples & Samples

Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards
Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies
Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Ensure sign off of all Service Standards by Position competencies for Housekeeping staff
Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department
Focus the Housekeeping Department on their role in contributing to Medallia Scores
Must be profecient with MS Word and MS Excel
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Must be able to maintain confidentiality of information

171

Housekeeping Floor Manager Resume Examples & Samples

Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily
Initiate work orders for repairs and maintenance; follow through on each work order until completed
Oversee training of Room Attendants. Ensure completion of regular maintenance and cleaning projects
Perform other duties as requested by management

172

Housekeeping Public Resume Examples & Samples

Clean and service assigned rooms or public areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, refrigerator, coffee/tea maker, cups, glasses, silverware removing trash/rubbish, cleaning windows etc
Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
Handle and store chemicals in line with hotel regulations and any local legislative requirements
Greet and acknowledge guests
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
May have turndown duties
May assist with other duties as assigned
To work in all areas of housekeeping including rooms and laundry as per business needs
Previous hotel experience in the same field
Must be a team player
Communicates effectively in English thru verbal, written or listening means

173

Manager of Housekeeping Operations Resume Examples & Samples

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping)
Performs other duties, as assigned, to meet business needs
Provides excellent customer service by being readily available/approachable for all guests
Strives to continually improve guest and employee satisfaction
Verifies that all team members meet or exceed all hospitality requirements
Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD)
Verifies that a viable key control program is in place
Strives to maximize the financial performance of the department

174

Housekeeping Resume Examples & Samples

Performs all required safety related procedures related to the safety of self or others such as proper use of detergents, germicides, or other supplies
Cleans patient rooms, surgical areas, offices and waiting areas using cleaning chemicals and disinfectants
Operates various types of cleaning equipment
Able to change workload according to stat calls/department needs

175

Data Entry Housekeeping Resume Examples & Samples

Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel’s emergency procedures
Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
Sign in and out master keys daily
Follow departmental policies and procedures and service standards
Previous customer/housekeeping experience related experience an asset

176

Housekeeping & Engineering Facilities Manager Resume Examples & Samples

High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing
Assists in supervising construction to ensure timely completion of projects within budgetary guidelines
Collaborates with owner’s asset manager on decisions concerning capital improvements to the facility
Builds positive relationships with external customers (e.g., city building/zoning department, fire prevention bureau, vendors)

177

Housekeeping Executive Resume Examples & Samples

Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
Acts on behalf of the Executive Housekeeper in his / her absence as assigned
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior Director of Finance in the preparation and management of the Department's budget
Strong Leadership skills in managing teams

178

Housekeeping Operations Manager Resume Examples & Samples

Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset
Housekeeping experience preferably in a supervisory role
Proven leadership skills with the ability to engage and motive Colleagues
Ability to motivate colleagues
Organized, proactive and innovate with the ability to work cohesively as part of a team and provide outstanding service to our guests
Proven interpersonal and communication skills, both verbal and written, with the ability to build strong relationships with colleagues, peers and superiors
Hours need to be flexible to accommodate to operational needs, must be able to work all shifts
Previous experience in housekeeping/rooms division, minimum 2 years experience in a similar establishment, required
Computer literacy and excellent skills with all Microsoft Window applications required and previous experience with Property Management System or equivalent is an asset

179

Director of Housekeeping Resume Examples & Samples

Provides input into, and executes, strategic plan for assigned department(s) consistent with the strategic vision of the division and Mandalay Bay Resort & Casino
Provides input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short-term and long-term profitability for Mandalay Bay Resort & Casino
Provides input into, and executes, the development, implementation, and measurement of guest service standards within assigned department(s), consistent with the company’s established guidelines/standards
Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure Mandalay Bay Resort & Casino’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment
Directs Human Resources responsibilities for Housekeeping to include
At least 2 years of supervisory experience as a department head
Working knowledge of a hotel management system
Working knowledge of the legal ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment
Working knowledge of chemicals, formulas, fabric equipment, production, flow methods, etc
Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills
Effective listening abilities
Ability to lead and mentor a team
Working knowledge of MS Word, Excel, and Outlook

180

Housekeeping Clerk Resume Examples & Samples

Answer the telephone as per the hotel standard
To answer the phone and log all messages
To control the pager distribution & return
To coordinate VIP rooms , make up rooms
To inform security of any emergency brought to Housekeeping’s attention
To update room status whenever required
To distribute VIP assignments
To respond promptly & politely to any requests from Royal Service. Details to be noted in the logbook and follow up accordingly
Maintain good working relationships with your own colleagues, superiors & other departments
Know the fire & safety rules of the hotel
Execute any other tasks as required

181

Housekeeping Runner Resume Examples & Samples

Delivers housekeeping related items (i.e. towels, soap, toilet paper, etc.) to members, owners and guests as needed and/or requested
Answers incoming calls to the department, speaking with a clear voice, and using proper telephone and radio etiquette
Creates work orders and delivers requested items within a 15-minutes timeframe
Perform cleaning duties, as needed
Assist with pre-arrival checks, as needed
Adheres to Company standards and maintains compliance with all policies and procedures
No prior experience or training required

182

Housekeeping Resume Examples & Samples

Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.)
Carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipments, as directed
Clean hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed
Perform dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established standards
Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards
Remove all trash and debris, clean all trash cans in assigned zone areas
Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services
Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner
Must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using combination of knowledge, skills, and abilities in the following areas
Must have the ability to respond to common inquiries or complaints from guests
Must be able to read and write to facilitate the communication process
Walking 40% of the time
Standing 30% of the time
Bending and lifting 30% of the time
Lifting/moving maximum of 5 to 75 lbs
Ability to see 20/20, color, and/or peripherally
Must be able to push and pull carts and equipment up to 75 lbs. on a regular bases and continuing basis
Requires manual dexterity to use and operate necessary equipment

183

Housekeeping Resume Examples & Samples

Clean windows and mirrors
Vacuum carpeted areas
Sweep and mop all hard surface areas
Remove trash from trash containers
Dust and polish furniture and equipment
Maintain assigned work area clean at all times
Report any repairs needed in work area or company equipment to supervisor
Attend departmental and company meetings, as required
Ability to understand and perform duties in accordance with

184

Director of Housekeeping Resume Examples & Samples

Previous Housekeeping Managerial experience is required
Successful candidate must possess legal work authorization in United States
Be part of a cohesive team with opportunities to learn, grow and develop
Have access to a robust benefit plan

185

Housekeeping Floor Manager Resume Examples & Samples

Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
High School diploma or equivalent required. College course work in related field helpful
Two to three years of progressive experience in a hotel or related field preferred

186

Casino Floor Housekeeping Resume Examples & Samples

Displays a solid understanding of all cleaning equipment and use of related cleaning chemicals
Walk the entire casino and building complex public areas inspecting, demonstrating procedures
Communicate effectively, written and verbally, with all guests, employees and managers within the casino and building complex
Inspect lobbies, public and employee restrooms, offices, meeting rooms, food/beverage outlets and all back of house areas. Submit written inspections to appropriate management
Follow through on all projects completed and/or scheduled
Know cleaning supplies available and how to use them properly. Have working knowledge of equipment and be able to demonstrate its proper operation to others
Attend shift and departmental meetings
Follow Company and departmental policies and procedures
Follow established key and chemical procedures
Follow and enforce safety and lost and found procedures and guidelines for energy conservation
Cross-train in areas as assigned or scheduled
Job Tasks must be finished in a timely manner according to department standards
Skilled
Always conduct oneself in a manner that reflects a positive and professional image
Ability to establish rapport with other team members throughout the property
Maintain a positive attitude at all times
Ability to be on time to each scheduled shift
Be able to work in a fast paced environment

187

Casino Housekeeping / Deep Cleaners Resume Examples & Samples

Lead, train and develop required skills
Display solid understanding of all cleaning equipment and use of related cleaning chemicals
Walk the entire casino and building complex public areas inspecting,
Demonstrating procedures
Communicate effectively, in writing and verbally, with all guests, employees and
Managers within the casino and building complex
Know cleaning supplies available and how to use them properly Have working
Knowledge of equipment and be able to demonstrate its proper operation to others
Follow established key, radio and chemical procedures
Follow and enforce safety and lost and found procedures and guidelines for energy
Conservation
Skilled in English grammar and spelling
Good organization skills
Understand and comply with all Company and departmental rules and regulations, policies and procedures
Ability to read, write and communicate verbally in English
This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty
Engage in good safety practices

188

Housekeeping / EVS Associate Resume Examples & Samples

This position performs all cleaning of patient rooms and/or assigned areas with minimal interference to others
Maintaining a safe and clean environment
Identifying safety issues related to housekeeping
Previous housekeeping experience is highly preferred
Must work independently andas part of a team
Must work without continuous supervision
Must be able to read and understand material safety data sheets and instructions for mixing and use of cleaning chemicals, and able to fill out chemical identification stickers

189

Housekeeping Associate Resume Examples & Samples

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale
Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service
Ensure to remain alert, courteous and helpful to the guests and co-workers at all times
Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned
Able to work under pressure and meet deadlines
Strive for results (Success oriented, pro-active)

190

Housekeeping Floor Person Resume Examples & Samples

Maintains all floors, i.e., stripping, refinishing and daily maintenance of various floor types and surfaces
Empties trash as specified in workflow
Insures that all entrance ways are clean and that they are maintained
Completes all assignments as scheduled
Maintains equipment in good working condition and returns it to the proper storage location after use
Checks stock and notifies supervisor of supplies used
Follows center's policies and procedures

191

Housekeeping Office Admin Resume Examples & Samples

Answer the housekeeping office line and communicate between various departments within Hospitality, and the resort as a whole
Dispatch radio communication as needed for housekeepers, front desk, and maintenance
Make daily cleaning assignment sheets for housekeepers, making sure that all arrival rooms and daily housekeeping service rooms are covered and that everyone has a fair workload
Follow established health and safety procedures for using cleaning chemicals, tools, etc
Administrative experience and organizational skills desirable

192

Housekeeping Runner Resume Examples & Samples

Make sure that all requests are delivered in timely manner
Make sure that all items delivered to the guest rooms are clean and in working order
Check store rooms for availability of cribs, high chairs, pack & play and bed rails and ensure they are in safe condition
Replenishes linen and guest amenities
Assists co-workers as requested
Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, mops, spray bottles, carpet care equipment, hard floor equipment, hose
Exposure to cleaning chemicals, vibrations, humidity, cold, heat, dust and noise
Ability to read and recognize room numbers
Able to lift 75lbs; push/pull carts of 150lbs
Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses
Carries out reasonable requests of supervisor or management
Previous hospitality experience
High School / GED
Previous related experience

193

Housekeeping Administrative Assistant Resume Examples & Samples

Fosters an environment of outstanding customer service to all departmental employees
Assists with the coordination of all daily housekeeping requests. Assists with daily room assignments and various productivity and brand standards tracking logs. Ensures work requested is completed to the delight and satisfaction of all guests. Assists on all guest activities as required by management
Assists Housekeeping Manager on coordinating efforts with outside contractors and vendors. Assists in coordinating with Engineering on a comprehensive preventative maintenance program for all units and facilities. Coordinates efforts with the Front Desk and Maintenance, when required, to ensure owners/guests needs have been met
Assists the Housekeeping Manager in the monitoring and creation of all department operating budgets with accountability for reporting on any variances. Assists with ordering and inventory
Assists Housekeeping Manager with the organizing, instructing, training and record keeping of all Housekeeping training and safety awareness programs. Promotes safety awareness among all members of the department, adhering to resort and legislative procedures and regulations. Active participation of the property’s safety committee. Ensure that the property’s Emergency Preparedness and Safety Awareness Plan(s) are updated and current at all times
Maintains effective communication and interaction with the Housekeeping Manager and all other departments of the property, ensuring Management is aware of any unresolved problems or issues, and any upcoming potential problem areas
High School graduate or equivalent required
Two to Three years of administrative experience in a fast paced environment required
Strong computer skills to include Word, Excel, PowerPoint and Access
At least 2 year college (associate) degree preferred

194

SC Housekeeping Level Resume Examples & Samples

Participate in maintaining in Service Center readiness for AIB as a member of the Housekeeping team under the supervision of warehouse management
Address Housekeeping issues and improvements to the sanitation process with minimal interruption to Operations
Understand risks with relation to Food Safety issues, and follow approved allergen cleaning practices
Cooperate with all departments to effectively support the Service Center team on short, medium, and long term objectives
General Warehouse duties to include sweeping and scrubbing the entire floor including under conveyors at Bridge, Decline lanes, and Spurs. (Air hose can be used)
Audit and maintain cleanliness of the Compactor and Damage BIB Area
Audit for compliance and cleanliness of all warehouse aisles, Pick Face Area, Cooler, 18 inch white line, inside and outside dock doors
Pick-up trash throughout the grounds, empty exterior trash cans, pick up cigarette butts in designated smoking areas
Maintain a flexible work schedule to meet the changing needs of the Service Center; work schedules may require working an early/late shift, and including Holidays
Follow directions

195

Housekeeping Office Coordinator Resume Examples & Samples

Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
Ensure high morale and productivity levels are achieved, through detailed communication, training, development
Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes
Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings
Ensure Room Attendants are informed daily about priorities in their section
Report necessary maintenance items and service standards

196

Director of Housekeeping Resume Examples & Samples

Service orientated
Effective communication
Leadership/people management skill
Strategic planning ability
Excellent understanding of housekeeping operations
Knowledge of cleaning/laundry chemicals and cleaning agents
Proactively- makes decisions in favor of the guests and guided by the policies and standards
Ability to handle multiple tasks simultaneously
Clear and timely decision making

197

Housekeeping Resume Examples & Samples

Morning shift start times may vary within the hours of (7:30a, 8a, or 9am)
Evening shifts start times may vary within the hours of (3p or 4pm) and possibly (6p or 7pm)
Folding, stocking and picking up linen for the Suite Attendants/Housekeepers. Ensuring that each Suite Attendant/Housekeeper has adequate supply of clean linen in order to complete their daily work assignment

198

Administrative Assistant, Housekeeping Resume Examples & Samples

Train Colleagues and direct their work
Communicates to maintenance, requests for painting, repairs, furnishings, relocation of equipment and supplies
Generates a variety of computer reports
Adheres to company key control policy. Monitors department key usage to ensure that key control policy is adhered to
Perform residence inspection prior to Owner/Guest arrival
Ensures physical facilities are kept in condition consistent with company standards and guidelines. Reports and corrects inconsistencies
Completes special projects as assigned meeting deadlines
Identifies and documents all member request, expectations and biographical information for member history file
Assist Colleagues with daily operations and job tasks
Stays informed of department and club functions
Previous leadership experience in a similar role an asset
Ability to work flexible schedule, including holidays and weekends

199

Housekeeping Floor Supervisor Resume Examples & Samples

Have demonstrated leadership experience in a similar role with 5-star Hotels
Have exceptional planning, organizing, and delegating skills with attention to details
Is adaptable and flexible with the ability to build strong relationships in a multi-cultural environment with the team

200

Housekeeping Resume Examples & Samples

Performs daily patient rounding and inspection of assigned areas to assure hospital standards for cleanliness are met. Works in conjunction with infection control department to meet all standards. Provides education and ensures staff compliance with all hospital safety and regulatory guidelines
Schedules special projects and monitors equipment and furniture moves for all hospital departments; tracks inventories and movements in computer software program. Coordinates services for major housekeeping requests, such as construction planning, event planning, and all emergency-related facility responses
Works with patients, nurses, physicians, department leaders and other professional and non-professional staff members regarding environmental services requests, infection prevention, service resolution opportunities, and other interdepartmental matters. Provides timely follow-up for information to requesting departments. Communicates and consults with management in other facilities on best practices

201

Housekeeping / Turndown Resume Examples & Samples

Change bed linens
Vacuum and empty trash
Conduct visual room inspection upon completion
Perform Room Attendant and other Housekeeping services, as requested

202

Assistant Manager Housekeeping Resume Examples & Samples

Assists the Executive Housekeeper in the overall Management of the Housekeeping Department’s function, the supervision of all levels of staff quality and cost control, administrative duties and special assignments
Represents the Executive Housekeeper during her absence, taking responsibility for the department’s efficient operation
Helps realise departmental standards related to impeccable cleanliness and personalized service to guests in all areas of the Housekeeping Department’s responsibilities
Ensures maximum efficiency and consistency by means of ongoing, thorough inspections in guest rooms and corridors, public space and back of the house
Provides hands on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures
Assists with interviewing, selecting, training of new team members, monitors their progress and productivity. Handles disciplinary problems with appropriate documentation and counseling for all Housekeeping team members
Finalizes, approves daily and weekly staffing levels, vacation and holiday schedules in accordance to forecasted occupancy and business needs, maintains and updates attendance records
Completes performance evaluations, makes recommendations for promotions, salary increases, transfers
Monitors ongoing verbal and written communication between shifts to assure continuous, efficient work flow, reviews and analyzes entries in Rooms Controller’s log book, supervises key control
Is involved in daily communications with associated departments through established channels regarding necessary information related to room status group arrivals, top VIP guests, special projects, out of order rooms and repair requirement
Designs, schedules, conducts, participates in ,-as applies- daily and periodic departmental communication meetings and training sessions with all levels of colleagues, prepares and posts minutes, keeps training records, provides follow up and feedback
Proposes uniform changes, controls uniform par stock and distributions, places orders for all categories
Makes sure established par stocks for rooms linen and guest supplies are on hand, controls consumption and manages timely inventories, reports to the Executive Housekeeper shortages and irregularities
Motivates team members, promotes team work, develop incentive plans, maintains a positive work relationship inside and outside the department
Follows up that hygiene and uniform standards are satisfied and team members display courteous, polite manners towards guests and colleagues
Issues package passes for Lost and Found articles, guest presents to team members and other items removed from the hotel’s premises as authorised by the Executive Housekeeper or General Manager
Liaises with outside contractors pertinent information issued by the department head, appraises the quality and reliability of their contribution, makes recommendation for or against renewal of contracts
Prepares financial analysis, departmental reports and budgets, design work sheets and master lists as directed
Identifies and communicates daily to the Executive Housekeeper operational and guest related concerns, presents suggestions and solutions
Carries out special assignments requested by the Executive Housekeeper under consideration of professional presentation, accurate information and timely completion
Previous leadership or supervisory experience an asset

203

Lead Housekeeping Technician Resume Examples & Samples

Responsible for stripping/waxing of hard floors
Responsible for the setting up requesting meetings and events
Responsible for cleaning discharged patient rooms
Responsible for cleaning isolation rooms
Practices proper hand-washing procedures
Uses appropriate personal protective equipment
Handles biohazard waste appropriately
Appropriately handles soiled linen and torn linen
Properly reports accidents before end of shift
Protects patient confidentiality
Uses only properly labeled bottles
Employee reflects SDH Service Excellence standards in every interaction

204

Overnight Housekeeping Worker Resume Examples & Samples

Ensure a clean, safe and pleasant atmosphere is maintained in the lodge at all times
Keep lobby floors swept and mopped at all times
Report to work on time and in complete uniform
Must be fluent in the English language

205

Housekeeping Clerk Resume Examples & Samples

Establish and maintain good communications and team work with fellow employees and other departments within the hotel
Answer the telephone according to Highgate Hotel standards, which is within three (3) rings
Assit with storeroom inventory
Maintain stationary par (level) at all times
Do all administrative duties such as filing, photocopying, typing, etc
Assist management with weekly time-log for payroll
Dispatch guet request to the appopriate supervisor or employee
Ensure that the office is open on time
Have knowledge of emergency procedures and assist as needed
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Review weekly schedules for employees and forward any discrepancies to Managers
Maintain a clean work area
Assist guests with safe deposit boxes
Ability to understand and utilize basic computer equipment and applications
Sedentary work - Exerting up to 20 pounds of force occasionaly, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

206

Assistant Director of Housekeeping Resume Examples & Samples

A passionate and a self-motivated leader, with excellent personal presentation and interpersonal skills
Applicants are required to have two years of experience with a diversity of Operational Rooms Division management positions
Bilingual - English/Spanish strongly preferred

207

Front Desk / Housekeeping Intern Resume Examples & Samples

Obtain an overall understanding of the hospitality industry
Learn the company’s quality standards
Become familiarized with the day to day operations
Understand the basic functions of various departments that play a key role in the divisions’ success
Gr e ets and welcomes guests upon arrival
Registers guests into computer system, verifying registration, address and credit information
Accepts payment for guests’ accountants at the time of registration and check out
Maintains accurate records of room availability
Responsible for key control
Contacts appropriate party, if necessary, when a guest problem is reported
Maintains cleanliness of resort property. Cleans guest rooms, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas
Cleans and sanitizes all designated areas to Resort standards
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
Acts with responsibility towards all company property, supplies and equipment
Keeps housekeeping caddy clean, stocked and orderly at all times
Dusts and polish furniture and equipment
Performs other duties as assigned in the areas of Front Office and Housekeeping
Experience. Previous experience passionately providing service to others. Excellent phone skills needed
Great communicator. Providing amazing experiences requires the ability to communicate to any guest or associate

208

Housekeeping Dir Resume Examples & Samples

Lead a team of salaried direct reports and up to 300 hourly Cast Members
Liaison with Engineering and Custodial to ensure guest areas are in perfect condition
Embrace safety policies and practices and ensure training & security procedures are followed up by Cast (fire, evacuation, security etc.)
Coach, train and discipline Cast Members as well as attend grievance hearings with collective bargaining units and union business agents
Remove barriers and identify opportunities for continuous improvement (cleanliness, service, products, facility, systems etc.)
Coordinate and execute local projects, monitoring operational impact, readiness and schedules
Manage departmental budget to include labor, operating expense, oversight of inventory & supply orders and maintenance according to hotel standards & procedures

209

Assistant Housekeeping Director Resume Examples & Samples

Lead a team of salaried direct reports and hourly Cast Members in the execution of processes and procedures to exceed Guest expectations and to deliver consistent cleanliness and high quality Guest Service
Coordinate and execute local projects, monitoring operational impact, readiness and schedules while balancing competing priorities and unplanned day-to-day situations. Attend grievance hearings with collective bargaining units and union business agents if Housekeeping Director is not available
Foster an environment supporting the delivery of the Four Keys Basics (safety, courtesy, show and efficiency), 4 E's (empowered leaders, engaged Cast, exceptional service and evolved product) and models the Disney Leader Basics
Make day-to-day operational decisions that benefit Guests, Cast Members and the business

210

Housekeeping Shampoo Person Resume Examples & Samples

Clean and maintain all carpets, floors, fabrics, and upholstery in guest rooms, public areas an offices
Repair, remove stains, repair cigarette burns to all carpet, floors and fabrics
Log and report all completed work to release inventory
Clean, repair and maintain associated equipment
Cleaning will include mopping, waxing, shampooing and any extra deep cleaning tasks
Report defects, damage, theft, breakages, and maintenance and hazard issues
Ensure the security of property and premises of the company and guests
Greet guests in a warm and friendly manner
Ensure chemicals and products are used and stored correctly

211

Housekeeping Trainer Resume Examples & Samples

Facilitate all Company training programs and ensure standards are followed
Provide on-going coaching and guidance for department Leaders to ensure consistency of quality training
Coordinate all training seminars
Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
Partner with external organizations who provide support for the hotel's learning strategy
Create and develop training materials and programs to meet the needs of the hotel
Previous leadership experience in Housekeeping required
Previous leadership experience in a related field required
Ability to communicate in English and Bahasa Indonesia

212

Housekeeping Resume Examples & Samples

Replenish restrooms
Empty recycle bins
Clean tables in conference room
Dust partitions, cabinets and vents
Mop floors
Ability to walk or stand for prolonged periods
Ability to use motorized equipment

213

Director of Housekeeping Resume Examples & Samples

Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas; effectively manage the maintenance program according to standards
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices

214

Senior Manager Housekeeping Rooms Operations Resume Examples & Samples

Communicates/updates all goals and results with employees
Schedules the team against guest and hours/occupied room goals
Performs required annual Quality audit with GM & RD
Ensures a viable key control program is in place

215

Franchised Housekeeping Operations Manager Resume Examples & Samples

Administers guest satisfaction inspection procedures and reports. Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs
Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.Plans work schedules and room assignments with minimum disruption to guests.Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; property inspections; and willingness and ability to engage in effective communication with management, peers, and associates
Clear, concise written and verbal communication skills, along with the ability to sell concepts and ideas to management, peers, and associates. The ability to lead by example to build morale and spirit. Communicate goals and objectives and inspire associates to achieve those goals
Uses a hands-on approach to management and holds team members accountable. Finds ways to cut problems and improve the guest experience

216

Housekeeping Office Coordinator Resume Examples & Samples

Constantly communicate the day’s progress with team members, supervisors and managers
Promptly relay guest requests to team members to ensure that their requests are attended to and met in a timely manner
Supervise and train staff in maintaining cleanliness of work areas, public areas, and storage areas
Maintaining inventory of necessary supplies
Place orders for necessary supplies
Review accuracy of team members’ recorded hours and submit for payroll review
Draft schedule on a weekly basis to meet the predicted and budgeted labor numbers for approval of the Department Manager
Organize office tasks and administrative responsibility to ensure
Supervise staff to conform to Hilton's high standards of quality and service
Add details for Room Attendant in the case that they may have to clean or strip rooms
Other duties as requested by the Department Manager
Ability to lift 35 lbs. with reasonable accommodation
Basic computer skills & knowledge
Prior customer service experience required. Prior Housekeeping experience preferred

217

Housekeeping Support Associate, CSC Resume Examples & Samples

Maintain a neat, orderly environment - pick up trash throughout the center, replace trash can liners, sweep and mop floors, clean common areas, vacuum carpeted areas regularly
Clean restrooms and break rooms daily including all fixtures, walls, floors, vents and mirrors
Replenish all restroom and break room supplies
Address all spills and hazardous conditions immediately, including wet floors, spills of all types, dangerous overstocks and any other unsafe condition

218

Housekeeping Linen Runner Resume Examples & Samples

Providing an exemplary customer and employee experience
Enter occupied guest rooms to replenish towels, remove garbage and remake beds. May also include cleaning bathrooms, toilets, vacuuming, general tidying of room and replacing sheets
Work at a fast pace while still adhering to our quality standards. This job is very physically demanding and involves being on your feet all day, walking long distances, lifting up to 50lbs, pushing and pulling loaded Housekeeping carts, kneeling, squatting, reaching, etc
Expected to adhere to all Westin standards that relate to Hygiene and Grooming, Health and Safety, Fire, Accommodations, Guestroom standards and guest interactions
Provide assistance to the Room Attendants by stripping dirty linens and terry from the guest rooms, emptying and removing garbage and recycling. Includes removing garbage and linen from Room Attendant carts
Assist with delivery of robes to vacant guest rooms
When needed, prepare and deliver clean bagged linen to and from sheds to appropriate units in order for the room attendants to clean the room
Proven track record for working independently and as a team
Ability to prioritize and multi task effectively
Must be physically able to push and/or lift 50 pounds, be on feet for 8 hours, and walk long distances
Must be able to handle outdoor climate

219

Overnight Housekeeping Resume Examples & Samples

Paint, refinish and perform minor maintenance tasks such as replacing ballasts, transformers and light fixtures
Maintain cleanliness and organization according to safety guidelines
Have a high school diploma, or equivalent (preferred)
Experience in operating maintenance equipment, including hand and power tools, test equipment and pressure washer preferred

220

Evening Housekeeping Public Resume Examples & Samples

Manage customer service issues quickly and effectively
Undertake regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing
Carry out any other reasonable task set by the hotel's management
Experience in a similar position or industry

221

Housekeeping Resume Examples & Samples

Monitor inventory of supplies and report needs to GM/Operations Manager
Be responsive to any reasonable request from a member
Turn in any member items to lost and found at the service desk
Attend staff meetings and trainings, as required
Maintain professional appearance and good personal hygiene
Work together as a team with all departments
Greet members producing a welcoming atmosphere, smile!

222

Operations Manager Housekeeping, Engineering Resume Examples & Samples

Takes proactive approaches when dealing with employee concerns
Extends professionalism and courtesy to employees at all times
Assists in performing required annual Quality audit with GM & RD

223

Housekeeping Resume Examples & Samples

Ability to work as part of a team
Requires the ability to work varied shifts including evenings, weekends, and holidays
Be flexible in which days and hours worked
Able to effectively handle multiple tasks
Regular and reliable attendance
Neat appearance and professional personal conduct are required
Must be able to lift, push, pull up to 50 pounds

224

Housekeeping Recycling Coordinator Resume Examples & Samples

Build a “Count On Me” Culture: Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. Embrace and exhibit the highest level of ethics and integrity consistent with company standards (10% time)
Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action
Ability to ensure administrative functions and duties are assigned and completed according to WVO standards
Professional appearance; commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
Three years of related administrative work experience

225

Director of Housekeeping Resume Examples & Samples

Responsible for overseeing the daily operation of the Housekeeping Department
Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards
Supports audit standards: manages daily completion of all audit standards, QA audits, facilitates training to ensure staff can execute standards and manage performance, creates action plans for AES (Associate Engagement Survey) feedback, and conducts room inspections to ensure the SOP standards are being met
Manages and supports all financial aspects of the department: Manages housekeeping and laundry, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories, oversees payroll for the department, utilizing scheduling tools and forecasting for staffing models
Understanding of hotel financials

226

Housekeeping Porter Resume Examples & Samples

Excellent ability to follow instructions
Ability to work as a team
Measured movement speed

227

Evs / Housekeeping Resume Examples & Samples

Maintains equipment and materials used in a neat and orderly condition while working and cleans the equipment after each shift change
Reports defective material and improper operations to the immediate supervisor or lead technician
Dust mops, dand mops floors, cleans stairways, cleans glass, cleans restrooms completely
Cleans and polishes furniture
Cleans trash containers
Required to work every 5th weekend

228

Director of Housekeeping Resume Examples & Samples

Monitor labor costs while ensuring effective scheduling and department productivity
Create, develop and maintain on-going safety program, including development of policies and training
Communicate with Rooms Director regarding goals, progress and needs from the staff
Address Guest concerns and react quickly; logging and notifying proper departments as required

229

Housekeeping Associates Resume Examples & Samples

Receive and store all deliveries
Must possess a clear understanding of what constitutes a clean and sanitary environment
Prior experience in cleaning and laundry services is highly preferred
Ability to service athletic equipment along with previous experience working with cleaning products and hand tools
Strong customer service, organizational, communication, and multi-tasking abilities

230

Administrator Housekeeping Resume Examples & Samples

Answers telephone, e-mail, and responds to requests in a professional manner
Oversee all functions of scheduling and forecasting for the housekeeping department
Organize & schedule departmental functions such as: departmental meetings, parties, operational meetings
Assists Hotel/Casino Executives with requests for VIP’s/Rooming Lists/and special projects
Ensure compliance with attendance policies and procedures while maintaining employee attendance records
Aid in research of all disciplinary action notices for the entire department
Update spreadsheets with accurate data for laundry, productivity, check books for supplies & labor
Research and provides data from guest satisfaction scores via GEM
Order supplies and provides accurate inventories for the department
Provide supervision to housekeeping staff with guidance and instruction and guidance from the Director of Housekeeping
Completes payroll and ensures that punch detail is compliant with standard payroll practices
Assist the department with all processes in housekeeping
Communicate with all employees in the department and engages in problem resolution
Maintain organization and cleanliness of the housekeeping office/supply room
Maintain incentive programs such as: employee birthday recognition, commendations, etc
Perform special projects/ duties for the Director of Housekeeping and Assistant Executive Housekeepers as requested

231

Senior Supv, Housekeeping Resume Examples & Samples

Advance operation of heavy equipment and machinery used in the sanitation/recycling operation
Knowledge of environmental standards and compliance requirements
3 years of sanitation and or recycling experience
Customer relation and service techniques
Familiar with hazards and safety practices in the sanitation/recycling field
Ability to lift 50 lbs consistently

232

Sunglass Hut-housekeeping Resume Examples & Samples

Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
Supports and maintains inventory targets
Efficiently processes shipments to ensure that product is expedited and ready for the floor
Meets inventory productivity metrics
People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
Creates an inspiring and motivating work environment that also reflects the integrity of the brand
Collaborates with fellow Associates to foster teamwork
Seeks out opportunities for self-development as defined in individual development plan
Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers the Sunglass Hut Experience
Understands the delivery of the Sunglass Hut Experience
Ensures product levels on the floor are maintained in order to bring the Sunglass Hut Experience to life
Has ongoing communication with store management about inventory levels and necessary replenishment
Acts as an ambassador for the Sunglass Hut brand
Builds the Sunglass Hut brand by consistently executing the brand standards
Stays adept at knowing the product and staying curious on new merchandise and fashion trends
Consistently executes all promotions
Checks merchandise and supply deliveries for accuracy
Communicates with key partners regarding best practices on all inventory control processes
Organizes the stock room or storage area and ensures that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained
Demonstrated expertise in every aspect of store operations

233

Housekeeping Runner Resume Examples & Samples

Prepare rollaways and cribs and return them to designated storage areas
Assist in maintaining Housekeeping storerooms, closets and offices
Pick up and deliver faxes and messages from Communications/PBX
Polish brass, as needed

234

Custodial Worker Housekeeping Resume Examples & Samples

May be required to have a valid drivers license, as travel to other facilities may be required
Resume
OF-306. http://www.opm.gov/forms/pdf_fill/OF306.pdf
Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements
If claiming Veteran’s Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required
If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation

235

Housekeeping Associate Resume Examples & Samples

Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
Replenishes guest supplies
Reports damage or malfunction in hotel rooms to superior
Maintains a daily room checklist
Meets with superior and takes on daily assigned tasks
Report guest complaints to superior immediately
Reports unusual behavior/activities on floors to supervisor
Complies with hotel’s health, safety and hygiene policy
Creates and maintains floral arrangements

236

Assistant Director of Housekeeping Resume Examples & Samples

Assist the Director in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments
Assist the Director in the administration of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

237

Housekeeping Order Taker Resume Examples & Samples

To assist in administration for Housekeeping operations
Keeps files and records in good order to enable you to locate information as requested
To handle and log all incoming calls. / inquiries related to Housekeeping operations
To check and endorse on master key control chart

238

Housekeeping Management Internship Resume Examples & Samples

Is currently enrolled in a program related to the hospitality or tourism industry
Is available for minimum 6 months
Has great people skills that gives them the ability to work and communicate with a team from multiple nationalities
Acts in a timely, practical, organized and decisive manner to be efficient within the department; must be detail oriented
Good customer service, communications and interpersonal skills should be your strength
Builds and maintains relationship with associates and managers
A motivated, hands-on and enthusiastic personality that would fit both the position and Hyatt Regency’s organization culture perfectly
Proficiency in English is necessary, knowledge of Dutch is an advantage

239

Housekeeping Team Member Resume Examples & Samples

A commitment to delivering high levels of guest service and cleanliness
A smart and professional appearance
A positive attitude and good command of the English language due to guest interaction
The enthusiasm to be part of a winning team
Previous Housekeeping experience will be an advantage

240

Director of Housekeeping Resume Examples & Samples

Previous experience in a Director of Housekeeping role is preferred
Proficiency in French and English is a must
Outstanding communication and presentation skills
The successful candidate must hold valid work authorization for Tunisia

241

Housekeeping Clerk Resume Examples & Samples

Ensure keys are issued in line with security procedures
Report all necessary maintenance daily and log all jobs
Update system regularly to give maximum room return to the hotel/s active inventory
Carry out any other reasonable task set by the Hotel's Management

242

Housekeeping / Uniform Resume Examples & Samples

Reporting maintenance issues and deficiencies, and resolving these issues where appropriate
Properly using and maintaining equipment
Maintaining excellent grooming and uniform standards
Reading, understanding and following all department policies
Attending daily pre-shift briefings and departmental meetings
Other reasonable duties as assigned by supervisors or management
At least 1 year work experience
Basic understanding of the English language preferred

243

Assistant Director of Housekeeping Resume Examples & Samples

Ensure effective communication, including coaching and performance management
Attend regularly scheduled departmental meetings
Previous Housekeeping leadership experience in a 4 or 5 Diamond Hotel required

244

Maintenance / Housekeeping Resume Examples & Samples

Work before, during, and after events to ensure the venue is always "Show Ready" for our fans and artists
Clean, stock, and supply designated facility locations
Assist with venue set up and tear-down
Sweep and mop floors and vacuum carpets
Wash and sanitize toilets, sinks, and showers. Restock toilet paper, paper towels, soap, etc
Keep walking paths clear of debris and tripping hazards
Carry out heavy cleansing tasks and special projects
Notify management of occurring deficiencies or needs for repairs
Carry out venue environmental sustainability goals
Perform minor repairs when necessary
Ensure supply rooms are fully stocked and maintained
Practice professional concert and radio etiquette
Cooperate with all staff and promote a safe and productive work environment
Follow all health and safety regulations
Must be able to lift 50 lbs, bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, and walk
A strong sense of teamwork

245

Housekeeping Office Worker Resume Examples & Samples

Assist department in administrative duties
Assist employees and managers with general department functions while maintaining ARAMARK’s guest service principals: “Be the Difference”
Must possess strong interpersonal and communications skills
Ability to listen to employee concerns and have exceptional analytical problem-solving
Follows ARAMARK policies and procedures and safety and sanitation policies and procedures
May be required to work nights, weekends or as business of component dictates
Schedules employees, process payroll and administers paychecks
Maintain a strict level of confidentiality concerning all employee data and problems
Maintain employee files and training materials
Additional tasks and responsibilities may be assigned at the discretion of the manager
2-5 years previous experience in administrative duties; previous housekeeping experience preferred
Proficient in computer programs

246

Maintenance Worker / Housekeeping Resume Examples & Samples

1+ years of similar experience
Due to the size of our community, we are seeking an individual who likes to keep busy!
The ability to stay organized and multi-task

247

Housekeeping Resume Examples & Samples

Empty wastebaskets, replace liners and wash as needed
Dust offices and cubicles
Wash desks as needed
Sanitize phones
Clean break areas and fill supplies
Wash doors and windows
Clean restrooms, mop floors and fill supplies
Wash steps
Mop floor mats at desks
Clean computer screens and keyboards
Use floor buffer as needed
Previous cleaning experience is required

248

Housekeeping Intern Resume Examples & Samples

Clean guest bedrooms and bathrooms
Vacuum rooms and corridors
Enrolled at a University (Bachelor's or Master's degree)
Ability to work on their own or in teams

249

Housekeeping Resume Examples & Samples

Must be able to speak and write the English language in an understandable manner
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility
May be necessary to assist in the evacuation of residents during emergency situations

250

Unit Assistant / EVS Housekeeping Surgery Resume Examples & Samples

Cleaning and turning over operating rooms between surgeries and to restock supplies, linen and fluids
Depending on the shift worked, responsibilities could include terminally cleaning the operating room
Also responsible for miscellaneous tasks such as transporting lab specimens, equipment and records
Transportation of patients and supplies may also be required
Inventories, orders, replenishes, and disperses supplies within the department, ensuring all areas and carts are appropriately stocked and the supplies are readily accessible to the clinical staff. Assists with transportation, delivery, and pick-up of supplies, health records, lab specimens, and/or equipment. Rotates and inventories stock to ensure sterile packaging integrity and current expiration dates. Monitors utilization and recommends changes as appropriate. Maintains quality records of various department equipment, supplies, storage areas, etc
Maintains unit equipment, instruments and trays in accordance with department policy. Cleans, sorts, assembles equipment, instruments and/or trays according to standard set-up and replaces in designated areas, ensuring they are readily accessible. Responsible for finding and bringing equipment or instruments for procedures, under the direction of the clinical staff. May check instruments and equipment, as assigned, to see if they need repair and liaison with technology management
Maintains clean and safe work environment and discards soiled linen and trash. Completes room set-up which may include comprehensive cleaning, bed turnover and preparation of special procedure carts. Remove debris from floors, walls, equipment and other surfaces using disinfectant, damp mops etc
Provides basic, hands-on, patient care as requested by supervisor, including but not limited to patient transport and ambulation
May provide general support to the department, including performing administrative tasks and greeting and assisting patients, visitors, physicians, and ancillary personnel. May provide back-up support for Monitor Techs in designated departments this will require additional specialized training provided by the department

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