Housekeeping Manager Resume Samples

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M Kessler

Mittie

Kessler

642 Pollich Walk

Boston

+1 (555) 796 8972

642 Pollich Walk

Boston

Phone

p +1 (555) 796 8972

Experience Experience

Los Angeles, CA

Assistant Housekeeping Manager

Los Angeles, CA

Crist, Herman and Howell

Los Angeles, CA

Assistant Housekeeping Manager

Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum
Assist in the leadership, development, coach and counseling and training of the housekeeping managers
Assist in ensuring compliance with all corporate Risk Management standards (SDS, HazComm, etc.)
Works harmoniously with co-workers and supervisors
To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development
Provide staffing, training, coaching and performance reviews for the housekeeping department
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis

Los Angeles, CA

Franchised Assistant Housekeeping Manager

Los Angeles, CA

Kessler, Senger and Stoltenberg

Los Angeles, CA

Franchised Assistant Housekeeping Manager

Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman
Ensure work area is clean when finished
Knows and uses the property management system, Opera
Performed daily audits to ensured brand quality standards are consistently met
Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed
Provides a quality standup to the team
Work with Room Attendants to ensure daily calendar tasks are completed

present

Dallas, TX

Housekeeping Manager

Dallas, TX

Pouros-Pacocha

present

Dallas, TX

Housekeeping Manager

present

Provide feedback on staff performance to manager.Report disciplinary problems to manager and participate in the counseling of employees
Assisting housekeeping manager coaching and disciplining team members in order to improve their performance
Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement
Manages housekeeping staff: hiring, counseling, performance evaluations, training and development
Create a work environment of employee engagement and trust that promotes teamwork
Assist Director of Housekeeping and in the development of the department’s annual budget while monitoring performance against plan
Establishes quality standards and work procedures for staff and evaluates their performance

Education Education

Bachelor’s Degree in Business

The University of Kansas

Bachelor’s Degree in Business

Skills Skills

Ability to input and retrieve information using a moderately complex computer system, with a strong working knowledge of MS Office applications (Word, Excel,…)
Dependable and reliable with the ability to work a flexible schedule based on business demands
Proficient knowledge of Microsoft Office to include Word, Excel, and Power Point
Knowledge of Hilton Hotel Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property
Excellent knowledge of different hotel products
Able to multi-task, be detail oriented and well organized
Possess considerable knowledge in food preparation, presentation and portion control
Basic computer skills including knowledge and use of Micro Soft Office
Strong ability to multi task
Self-motivated with excellent organizational skills and attention to detail

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Housekeeping Manager Resume Examples & Samples

Daily inspection of all passenger staterooms using approved inspection checklist
Daily inspection of public spaces, laundry room, and linen closets
Crew quarter inspections (twice weekly)
Immediately respond to passenger requests, complaints and report back to guest with a resolution
Reporting maintenance problems to the Captain and Mate
Training stewards in company cleaning procedures
Passenger interaction regarding the cleanliness of their staterooms and the public areas
Maintaining the highest level of customer satisfaction

Housekeeping Manager Resume Examples & Samples

Plan and schedule manpower, equipment, and supply requirements for the department and maintain accountability for the cost, quality, utilization, and performance of employees and equipment
Supervise and develop Housekeeping Department staff; hires; assign work; monitor activities and performance tracking; conduct appropriate coaching, counseling and training; discipline and termination. Ensures staff compliance with all applicable company policies and procedures
Manage activities of the Housekeeping Department at a high quality level by providing required service to meeting rooms, public areas, and back-of-house areas, both internal and external to the building. Inspect all areas regularly to ensure that standards are maintained. Schedule special cleaning programs as required
Manage housekeeping inventory of supplies and required pars
Responsible for initiating repair requests for broken/out of service Housekeeping products, equipment and fixtures
Work with other stadium departments for repairs and assistance with projects assigned
Ensure that all safety policies and procedures are enforced in the department. Conduct inspections to ensure proper follow through by department staff
Report and advise the Director of Operations of areas where money can be saved, including payroll, supplies, and equipment that pertain to the Housekeeping operation
Manage Housekeeping keys, supplies, tools and equipment
Performs other related duties as may be required or assigned by the Director of Operations

Housekeeping Manager Resume Examples & Samples

Must be able to communicate effectively and professionally in English. -required
Experience with Microsoft Office applications including Word, Excel and Outlook. -preferred
Experience with LMS. -preferred
Bi-lingual in Spanish. -preferred

Assistant Housekeeping Manager Resume Examples & Samples

Partners with the Housekeeping Manager in managing the department’s operations
Act as a lead worker in accomplishing tasks performed by the Housekeepers
Directly supervises daily activities of housekeeping team
Trains the Housekeepers on new equipment and procedures, proper chemical usage, and the Quality Assurance Program as directed
Act as a liaison between employees and managers
Ensures that all rooms are cleaned in a timely fashion and reported to the front desk agent on duty
Responsible to assign keys to the Custodians in their designated areas & make sure that all keys are returned
Responsible for keeping guest rooms, storage rooms, public areas and housekeeping areas clean and secured
Stock carts with supplies and chemicals needed insuring no waste of supplies
Oversee proper use of equipment
Coordinates with Housekeeping Manager in regard to room inspections and the Quality Assurance Program
Ensures that corrective actions are taken in regard to the Quality Assurance Program standards
Responsible for preparing weekly schedule and distributing to team members
Report any problem areas to Housekeeping Manager
May be required to work evenings, weekends, and/or overtime
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time
Requires previous working experience in the Housekeeping department for at least six months
Must be able to lead, motivate, and relate to others

Housekeeping Manager Resume Examples & Samples

Monitors responses on visitor surveys and letters; identifies problems areas and formulates solutions
Attracts and retains the best possible staff for execution of housekeeping and laundry duties
Performs annual appraisals and document all interim performance issues
Implement systems for proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house
Able to maintain and develop a budget
Must be able to supervise a large employee population
Working knowledge of commercial laundry operations

Custodial Housekeeping Manager Resume Examples & Samples

Bachelor's degree or equivalent experience is required
A minimum of 3 years relevant management experience in a housekeeping or custodial role
Hospitality management environment is required
The ability to manage in a diverse environment with focus on client and customer service is essential to success in this role
Strong organization, time management and team motivation skills are also important
The ability to communicate effectively (verbal and written) with clients, senior management and Aramark support staff, plus the ability to respond effectively to changing demands is necessary
Candidate must be willing to be hands on with staff and be willing to work event-based hours that include evenings and weekends

Housekeeping Manager Resume Examples & Samples

Develop and be accountable for a safety culture that creates a work environment where no one gets hurt
Assist in communication and develops relationships with client and District Manager
Uses the Program Audit to constantly upgrade, update, and enhance best practices in custodial operations
Document inspections in Computerized Maintenance Management System (CMMS).Keep building space inventory updated and schedules current while closing loop with requestors on completed work requests
Assist leadership with compliance with all OSHA regulations and other local, state, and federal government regulations
Provide first line safety inspection on campus and guards against slips, trips, falls
Assist with the HR function and payroll in regards to all front line employees
Responsible for inventory control and may assist with supply and equipment orders
Must be able to complete “hands on” custodial duties if needed

Assistant Housekeeping Manager Resume Examples & Samples

Schedules employees in accordance with forecasted occupancy; adjusts staffing level as needed for sudden changes in occupancy
Coordinates the availability of rooms with the Front Office Manager
Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment
Reports and schedules to repair any unsafe conditions or equipment. Monitor disposal of waste from housekeeping duties to ensure proper storage and minimize wildlife interactions

Custodial / Housekeeping Manager Resume Examples & Samples

HCAPHS track record of success
Proven successful people management experience within a professional environment as demonstrated through the exceeding of team and client goals and objectives and through specific team member development
Knowledge of infection control techniques - Must have detailed organization and prioritizing skills with the ability to train, teach, demonstrate and follow-up on all assignments, when necessary

Custodial Housekeeping Manager Resume Examples & Samples

Reporting to the Aramark General Manager, the Facilities Manager/Custodial Housekeeping Manager will be responsible for the supervision in the completion of all custodial and housekeeping operations
You will have the responsibility of staffing, scheduling, training and developing an hourly staff
Handle all customer and client requests as they pertain to the department
Develop and grow of the exempt and non-exempt staff

Seasonal Assistant Housekeeping Manager Resume Examples & Samples

Assists Housekeeping Manager in achieving clean lodging facilities, including main lobbies and public bathrooms
Coordinates the availability of rooms with the Front Office Team and Housekeeping Manager
Conducts continual inspections to determine the lodge's overall level of cleanliness
Assists with inventory and disbursement for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment
Supervises the daily activities of the housekeeping and laundry staff
Champions visitor service with all housekeeping and laundry staff
Ensure all employees are wearing and using proper protective equipment as well as proper uniforms
Adhere to systems for proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house
Associate's degree in business or other related field
1-2 years of experience or a combination of education and experience from which comparable knowledge and skills were acquired

Housekeeping Manager Resume Examples & Samples

Responsible for supervising work activities of the Housekeeping department - Room Attendants, Housepersons, Public Area Attendnats, Janitors, Laundary Attendants and Housekeeping Supervisors
Associate's degree plus two to four years of experience or five years of Housekeeping experience from a high volume hotel/hotel conference center
Able to maintain and develop a budget and maintain inventory pars

Housekeeping Manager Resume Examples & Samples

Monitor and supervise daily cleaning and custodial care of the entire arena
Direct, train, and educate staff on the safe handling practices with equipment, chemicals, and procedures
Maintain accurate time keeping for all staff in the department
Develop and maintain standard operating procedures for the department
Schedule daily staff and plan for upcoming staffing needs for all events
Monitor expenses and order supplies as necessary
Work with other departments to make sure all needs are met both with event and non-event days

Assistant to Housekeeping Manager Resume Examples & Samples

Ability to focus attention to details and be able to organize, prioritize and follow-up
Ability to maintain confidentiality and security of all guests and general hotel information
Must be a team player, working well with other departments and coworkers
Ability to work flexible hours, including weekends and evenings if necessary
Should be creative, innovative and strive for continuous improvement
Ability to promote positive relationships with all guests in the hotel and company
Ability to make presentation and speak in front of group of people
Ability to make decisions

Assistant Housekeeping Manager Resume Examples & Samples

Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel
Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Monitors the performance of staff, with particular attention to cleanliness of guest corridors, stairwells, elevators and linen closets; assures that there are sufficient supplies on the guest floors
Interviews, trains and schedules the Housekeeping staff, as well as conducts performance evaluations and corrective interviews as needed
Responds properly in any resort emergency or safety situation
Works harmoniously with co-workers and supervisors
Minimum Two Years Luxury Experience in Hospitality desired
Cultural sensitivity to Hawai’i and its workforce
Strong leadership, communication, and organization skills

Assistant Housekeeping Manager Resume Examples & Samples

Assistant Housekeeping Manager is responsible for: supporting and ensuring our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. They assume a very "hands on" management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with the Front office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff
Manage Team Leaders, housekeepers, and housemen; including standards testing, training, and scheduling
Handle all guest requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints; assist guests in all inquiries in connection with resort services
The ability to assist in the recruiting, hiring, training, evaluating, disciplining and motivating employees
The person we seek will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills
Strong training and supervisory skills are essential in this role. Good written and spoken English skills are essential, as is computer proficiency with MS Excel and Word
Applicants are required to have one to three years’ experience in a supervisory role in Rooms division
A college degree or diploma preferably specializing in Hotel management or equivalent experience is recommended

Housekeeping Manager Housekeeper Resume Examples & Samples

Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation of units, hires, develops and manages a staff of 75+, facilitates and organizes the room cleaning, laundry, houseman and common area cleaning functions, resolves daily owner service issues or concerns. (30% time)
Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. (20% time)
Manage and support all financial aspects of the department: Manages budgets of 2millon +, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories, oversees payroll for the division, utilizing scheduling tools and forecasting for staffing models. (10% time)
Strong leadership skills with ability to coach, mentor, train and develop staff

Housekeeping Manager Resume Examples & Samples

Ensure compliance to Standard of the Week training, using the steps to effective training according to Wyndham standards
Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
Ensure that large guestroom turns are managed efficiently
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Wyndham standards
Maintain Wyndham SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting
Monitor out-of-order, out-of-service, discrepant and show rooms
Must be proficient in Microsoft Word, Outlook and Excel
Opera and Kronos experience helpful
Experience in full-service and four diamond hotels strongly preferred
Bi-lingual English/Spanish communication skills strongly preferred

Assistant Housekeeping Manager Resume Examples & Samples

Maintain Positive Customer and Associate Relationships: Assist the Housekeeping Manager with hiring, training, motivating, recognizing; coach and develop Housekeeping associates through implementation of incentives and training plans; support Housekeeping manager in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (35% time)
Administrative Duties: Responsible for inventory, purchasing, completing weekly and monthly cleans report and assisting with tracking financials (15% time)
Reporting Problems: Identifies and reports maintenance related problems. (5% time)
3 years related housekeeping experience. 2+ years supervisory experience preferred. One to three years hospitality customer service experience

Housekeeping Manager Resume Examples & Samples

To be able to conduct departmental opening up / closing down procedures according to shift allocation. When necessary
To supervise the work of the room attendants and all supervisors providing assistance and support and taking corrective measures should the standard of work deviate from the set standards
To ensure any V.I.P or special requirements are provided and are ready for guests on arrival. To check all V.I.P Bedrooms
To deputize and run the department in the absence of the Executive Housekeeper, attending necessary meetings and maintaining good communications
To assist in the stock taking of all linen and equipment etc at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum
To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Chief Engineer, immediately
To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard
To be aware of the work specification of all outside contractors and to liaise with contracting companies as required
To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation
To assist in the preparation of weekly Rotas and wages (Forecast, actual)
To ensure all requests from guests are carried out
To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times
To attend all Statutory Training, Job Training Sessions and Communication Meetings
To be aware of and carry out all Hotel Security Procedures regarding bedrooms, and guest property. To report any suspicious person (s) or packages immediately
To be aware of the Health, Safety and Hygiene Regulations at work
To provide a high level of customer care, anticipating any potential areas for guests dissatisfaction and taking appropriate action to prevent this
To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to Executive Housekeeper/ Director of Services for his or her attention
To maintain a cheerful and polite Attitude to our guests and colleagues at all times and to use the guests name if known
To ensure all departmental practices, policy’s and procedures to be confident in their implementation and assist in the necessary modification of any as requested
To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures up on hearing the alarm
Co - operate and communicate with your colleagues, supervisors and management to ensure effective team work and high morale
Follows all procedures set up for the protection of the environment within the hotel and grounds
To relive the Office coordinator and Floor supervisor when ever is needed

Asst Housekeeping Manager Resume Examples & Samples

Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Housekeeping personnel according to Wyndham SOP's
Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
Maintain and monitor "Lost and Found" procedures and policies according to Wyndham standards
Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores
At least 2 years of progressive experience in a hotel or a related field; some college preferred
Must be proficient in Windows, Opera and Company approved spreadsheets and word processing
Bilingual Spanish speaking strongly encouraged

Housekeeping Manager Resume Examples & Samples

Education: Bachelor’s degree in hospitality or related field
Professional Experience in Hospitality: Progressive experience in Housekeeping gained over the last 7 years in a 5 star luxury property, 2 years of which would have been spent as a Housekeeping Manager. Well versed in the local area and able to relate to various cultures and groups
Leadership Experience: Demonstrated skills in leading a diverse team with varying degrees of experience and talents Able to teach and inspire team members to be their best everyday

Housekeeping Manager Resume Examples & Samples

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest expectations, and the hotel is properly maintained and clean
Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job functions
The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the brand’s time, product and placement standards
Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and other human resources-related actions
Partner with the Operations Manager to recruit, develop, and manage the Housekeeping staff
Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest and owner expectations. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction and owner expectations
Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry equipment and management of the laundry operation of the hotel
Partner with the Operations Manager to inventory and maintain par levels for linen and supplies
Maintain procedures for security of lost and found items
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Enforce hotel standards, policies, and procedures are in place within the housekeeping department
Act as “Manager on duty” as required
Ensure compliance with federal, state and local laws regarding health, and safety services
High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of supervisory training/experience
Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Problem solving, reasoning, motivating, organizational and training abilities
Ability to prioritize and organize work assignments
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Frequently bending, stooping, kneeling, climbing, and crawling
Newborn & Adopted Child Leave
Spousal & Domestic Partner Leave

Housekeeping Manager Resume Examples & Samples

Lead and manage the day-to-day operation of the department and ensure service standards are followed
Oversee the recruitment and training of all Housekeeping Colleagues
Report necessary maintenance items
Previous leadership experience required

Housekeeping Manager Resume Examples & Samples

Dedicated to the overall performance of our Housekeeping team while having the ownership of our public as well as colleague areas
Utilise the feedback from our guests communicated through our monthly JD Power assessments to develop, communicate, implement and support initiatives, which will enhance our guest experience
Ensure a positive, team oriented spirit is maintained among all co-workers by practising open communication, empathy, and support
Collaborate with our Executive Housekeeper to ensure that our Housekeeping leaders and colleagues have all of the resources required to perform their responsibilities
Ensure extremely strong and open lines of communication with other departments and outside contractors
Ensure that our Housekeeping team members have the most memorable work experience
In accordance with all Fairmont Hotels & Resorts standards, ensuring timely, courteous and professional service is provided to each of our guests and colleagues
Assist in the overall recruitment, training and continual development of our Housekeeping team
Ensure the consistent delivery of performance appraisals, recognition, incentive programs and communication meetings
Conduct regular inspections and Standards Audits of sections, guestrooms and public spaces
Handle guest complaints and follows through on action required
Ensure lost and found procedures are followed through accurately and consistently
Maintain a close working relationship with the Engineering and Front Office departments
Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel
Utilise the feedback from our colleagues communicated through our Employee Engagement Survey to develop, communicate, implement and support initiatives, which will enhance our Housekeeping Team’s experience at work
Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment and career development within Fairmont Hotels and Resorts
Involvement in special projects associated with a hotel of 377 guestrooms
Actively participate in the Fairmont Pacific Rim environmental program and department specific initiatives in working towards sustainable operations
Other duties as assigned by the Executive Housekeeper
Solid background in hotel Rooms operation required
Minimum 2 years Housekeeping management experience in a luxury hotel
Proven service leadership skills with the ability to inspire colleagues to deliver a meticulous room and outstanding service to our guests
Excellent and proven interaction and training skills in order to coach and develop colleagues
Highly organized, results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment
High degree of competency in Word, Excel, PMS

Housekeeping Manager Resume Examples & Samples

Plan, schedule and implement deep cleaning for all areas in the Public Area including Lobby, F&B outlets, driveways, parking area, function rooms, offices, back of the house, etc
Proper implementation of chemical usage and control procedures, including consumables equipment for cleaning
Implementation and monitoring of colleagues performance not limited to task but including grooming, hygiene, attendance, etc
Preparation and implementation 52 weeks cycling cleaning for evening shift and nightly routine cleaning
Checking of events for the day and week for staffing purposes and special requirement that may be needed by the events
Close coordination with the F&B managers for special cleaning needed per outlet
Maintaining and monitoring of cleaning equipments like polisher, extraction machine, pressure washer, vacuum cleaner, etc
Conduct training for new casual staff on how to do the standard procedure of the general cleaning
Maintain good relationship with all departments
Provide, collect and evaluate area checklist of all area from colleagues, praise or counsel as needed
Implement proper waste segregation management in the public area
Overall in charge of the evening operation of the department with close coordination with the Front Office Department and Duty Manager on duty
Reports all irregularities that may arise during his shift to the Dir or Asst Dir of Housekeeping
Reports and follow-up repair works needed from Engineering

Assistant Housekeeping Manager Resume Examples & Samples

Lead and assist the Housekeeping Manager in the day-to-day operation of the department and ensure service standards are followed
Conduct regular inspections of all guest rooms
Train all Supervisors and Colleagues as required
Work closely with the Maintenance department to address all guest room repairs
Address all guest concerns and react quickly, logging and notifying proper departments

Housekeeping Manager Resume Examples & Samples

Housekeeping Records
Preparing daily Work assignments for the room attendants
Conducting room inspections
Managing the public areas
Keep stock inventory
Assisting housekeeping manager coaching and disciplining team members in order to improve their performance
Ensure accurately staffing to cover day’s occupancy
Assist manager with the process of weekly schedule, vacation requests, sick days, attendance
Working in conjunction with Engineering, Guest Service, Front Office and Security
Assisting the manager with the room reconciliation
General Office Procedures – such as answer the telephone; respond to questions, take messages and forward calls
Assists with manager with the process of weekly schedule, vacation requests, sick days and attendance
Other duties as deemed related and necessary by Executive Housekeeper
Educational—Bachelor’s Degree in Hospitality Management or other Administrative field preferred
Experience—Demonstrated real-world experience in spreadsheet program; Excel background preferred; HotSOS
Skills—Strong interpersonal, communication and organizational skills required. Accurate data entry and analysis, along with maintenance of confidentiality, also necessary
Language—English speaking and additional language skills desirable

Assistant Housekeeping Manager Resume Examples & Samples

Having an experience in similar position for at least 24 months with a great Interpersonal skills and good level of knowledge the HK Department
Able to work alone and within a team
To assist with standard bedroom checks at all levels including team leaders
To assist with all team members 1on1 meetings and staff appraisals
To assist in maintaining discipline within department
To assist in the selection of equipment, products and services as necessary

Housekeeping Manager Resume Examples & Samples

Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurant, lounge, meeting rooms, etc
Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly

Assistant Housekeeping Manager Resume Examples & Samples

Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Effectively communicate changes of assignment sheets as they arise throughout the shift
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)
Must be available to work, varied shifts and flexible schedules to include evenings, weekends and holidays

Housekeeping Manager Resume Examples & Samples

Ensure that sufficient staffing is present to meet the daily business demands
Demonstrate ability to compute basic arithmetic
Must be available to work, varied shifts and flexible schedules

Housekeeping Manager Resume Examples & Samples

Maintaining proper inventory of linen and supplies, purchasing needed linen and supplies while staying within budget
Communicating with front desk for early arrivals and departures, extended stays on timely manner
Attending staff meetings, performing daily pre-shift meetings and other meetings as needed
Processing new hire paper work for new employees
Providing proper training to new associates. The ideal candidate for the Housekeeping Manager position will meet the following criteria
Minimum of 1 years Housekeeping Director or Manager experience required
Ability to work a varied schedule that may include evenings, nights, and weekends

Housekeeping Manager Resume Examples & Samples

Distribute/delegate room and cleaning assignments to Housekeeping team members
Supervise and Monitor work performance of team members by conducting room inspections. Provide coaching and counseling of team members and conduct performance reviews when needed
Plan and conduct staff meetings to ensure open communication amongst team members. Attend various operational related meetings to obtain and disseminate pertinent information
Ability to organize and prioritize work in order to meet deadlines
Ability to communicate effectively and pleasantly in English with guests and staff as is necessary to effectively run the department and service customer needs
Ability to read and write basic English in order to complete necessary reports and understand instructions/information

Franchised Housekeeping Manager Resume Examples & Samples

Ensuring guest room status is communicated to the Front Desk in a timely and efficient manner
Obtaining a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments
Supervising daily shift operations and ensuring compliance with all housekeeping policies, standards, and procedures
Ensuring guest and employee satisfaction while maintaining the operating budget
Participating in departmental meetings and continually communicating a clear and consistent message regarding the departmental goals in order to produce desired results
Scheduling employees depending on business demands and tracking employee time and attendance
Supervising staffing levels to ensure that guest service, operational needs, and financial objectives are met
Participating in employee progressive discipline procedures
Administering property policies fairly and consistently, and completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs)

Assistant Housekeeping Manager Resume Examples & Samples

Ensure that standards are maintained at a superior level on a daily basis
Conduct a standard testing for all different positions in the department on a daily basis to ensure a consistency in the service quality
To be acting Director of Housekeeping when Director of Housekeeping is off the property for a period of time. The Assistant Housekeeper is to follow the Director of Housekeeping's instruction exactly as has been procedure without exception
Completes morning and evening reports and assists with assignment of room attendants and housepersons. Also responsible for key control
Attend weekly Heath Labour Management meetings and ensure that daily and weekly labour management procedures are followed
Ensure that daily payroll management procedures are submitted within deadlines. Ensure payroll paperwork is submitted on time for all departments within your department. Ensure staff adheres to the proper requisition process
Ensure occupational health and safety standards are maintained throughout the hotel and are in compliance with local, state and Federal laws. Follow up on items requiring actions from the Occupational Health & Safety Committee
Follow up on items requiring actions from the Coffee Club committee
Trains new supervisors and assists the training of room attendants, housepersons and other housekeeping staff
Work with laundry personnel and also train them when needed
Inspect all public areas daily, and check the daily events sheets
Check the arrival reports for 3 days in advance and departure reports
Follow up with the guest complaints and make sure to be solved on the same day
Report all injuries to security so a written report can be made
Work closely with Head houseperson and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation
Personally supervises the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection, (Vacant and Occupied rooms on a daily basis)
Assist in all physical inventory of linens and supplies, weather will be daily, weekly or quarterly
Make schedule for the department weekly, and follow up with no shows, sick calls
Supervise and coordinate the general linen inventory
Inform night staff of VIP rooms and special requests and assignments
Make sure that the spring cleaning will be done perfectly, and make sure that the mattress flipping will be done on time
Make sure that all the special projects will be done perfectly and on a timely manner, e.g. window washing, pest control programs
Monitor the Housekeeping OS&E inventory and be involved in monitoring the expenses and do the departments purchasing orders
Do the necessary Pos with the Executive Housekeeping supervision
Maintain lost and found procedures in the guest rooms and in the public areas
Experience: Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel

Franchised Assistant Housekeeping Manager Resume Examples & Samples

Knows all other job descriptions
Knows and uses the property management system, Opera
Responsible for opening the house including running opening reports, assigning boards, assign PM rooms, and logging them
Responsible for closing the house to include ensuring all rooms have the correct status, reviewing out of order/service rooms, creating the daily report for the following day, checking the number of room attendants scheduled, if too many calling them off, if not getting enough coverage
Provides a quality standup to the team
Inspects rooms
Responsible for lost and found including logging, storing, shipping, and releasing of items found
Pulls numbers and updates spreadsheet and board from a productivity standpoint
Alerts hotel guests of privacy signs
Ensures tables/mirrors/baseboards are wiped and ensures hallways vacuumed
Ensures closets neat, organized, and appropriately stocked of amenities
Checks all elevator landings and ensures the tracks and doors are neat and clean
Checks and performs inventory of items in fifth floor storage including cleaning supplies, trash bags, Swiffers, paper towels, and toilet paper and ensures inventory sheet is completed and turned in by Sunday so weekly order can be placed
Checks and performs inventory of items in sixth floor storage including amenities, ice bags, valet bags, and tickets and ensures inventory sheet is completed and turned into by Sunday so weekly order can be placed
Follows up with public space attendant and randomly spot checks four areas throughout the day while ensuring the areas are cleaned to standard and if necessary are stocked fully
Responsible for any discipline or job performance issues with emcees being as clear and concise as possible with each person giving clear expectations of what is to be done
Responsible for documenting if expectations are not met of emcees with the more evidence or proof such as clear pictures done of the opportunities the clearer the documentation will be
Performs other duties, within a responsible job scope, may be assigned
Directly supervises 15 employees in the Housekeeping Department
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of word processing software and internet software
High school diploma or general education degree (GED)
Two to Four years related experience and/or training; or equivalent combination of education and experience
Teamwork orientation skills
Leadership skills

Assistant Housekeeping Manager Resume Examples & Samples

Assist in leading and supervising the day-to-day operation of the housekeeping department to ensure service standards are followed
Create positive working relationships within the department and with other departments such that a high level of morale is sustained
Assist in the overall recruitment, training and continual learning & development of our Housekeeping team
Collaborate with Housekeeping Manager to ensure that our Housekeeping colleagues have all of the resources required to perform their responsibilities
Conduct linen inventory checks to assist with managing proper controls with purchasing and acquisitions in department
Assist with the consistent delivery of performance appraisals, recognition, incentive programs and department meetings
Maintain all residences and public areas, plus 'back of the house' ensuring that the highest standards of cleanliness are met
Assist with leadership coverage of property, including evening and overnight shifts
Conduct regular inspections and audits of storage areas, guestrooms and public spaces
Assist with retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
Previous Housekeeping Leadership experience required
Previous Front Office Leadership experience preferred

Hotel / Housekeeping Manager Resume Examples & Samples

Cleanliness of the ship, lounges, and guest rooms
Management and mentoring of the housekeepers
Daily inspection of room and public spaces
Training new housekeepers in company procedures

Housekeeping Manager Resume Examples & Samples

Inspects all hotel rooms, public areas, VIP rooms, and spa (property specific) daily to ensure that cleanliness meets hotel standards
Continually seeks to develop housekeeping policies and procedures to improve the current operation
Assists the Executive Housekeeper in the daily management of labor expenses
Assists in the training and development of all housekeeping associates
Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency
Monitors appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards
Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments
Receives and confirms deliveries of supplies and services
Conducts weekly and monthly linen inventory
Prepares and follows up on incidents and accident reports
Monitors guest complaints and takes corrective action when necessary
Prepares and reviews daily housekeeping reports
Leads room heavy cleaning maintenance program
Prepares and conducts 90 day and annual performance reviews
Performs miscellaneous duties and assists General Manager, Assistant General Manager as directed
College Degree
Minimum of two years in a Housekeeping or Front Office role
Experienced in managing an organized labor work force
Strong communication, decision-making, organization and leadership skills
Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Solomon, Internet, Synxis, Call Accounting/NEC, On Command, VingCard and Espresso System
Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic
Proven team leader with a high level of energy and motivation
Results oriented with an emphasis on both individual and team accountability

Housekeeping Manager Resume Examples & Samples

Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress
Becomes informed of events/functions in the hotel during shifts
Able to find guest centric solutions. (Hugs the guest)
Resolve guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicate to Management any problem, complaint or unhappy guest
Be intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive
Respond quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicate effectively the policies and procedures to other team members of the hotel
Has knowledge of and assist in all emergency procedures as required
Attends all mandatory meetings and training classes
Knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc
Direct Housekeeping staff in the fulfillment of daily assignments within budget, with quality and on schedule
Interviews, hires and terminates staff
Conducts performance appraisals
Maintains the care and proper use of supplies, equipment etc, and performs regular inspections of guest areas
Ensures that all departmental staff follows established safety regulations in the use of and equipment at all times
Schedule staff according to standards and forecasted occupancy
To attend any meetings or training sessions/courses as required by General Manager
To keep work area clean and orderly, and to report defective materials and equipment to immediate supervisor
To undertake any reasonable request made by General Manager or Director of Rooms
Report any suspicious behavior of guests and staff to Security
Fully understands the hotel’s fire, emergency, and bomb procedures Follow emergency procedures to provide for security and safety of guests and employees
Works in a safe manner that does not harm or injure self or others and wears and uses the appropriate safety clothing/equipment supplied, and follows all maintenance instructions
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
Guest centric oriented
Knowledge about the area
Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently

Housekeeping Manager Resume Examples & Samples

The ability to ensure service and production is provided in the proper manner, and with the usual high standards
The ability to establish safe working conditions and practices
The ability to work directly with outside contracted companies when on hotel premises
The ability to ensure all personnel is exposed to constant refinement, training and development on an on-going basis
The ability to update all training material as needed as well as supervise the On-Line Training Program
The ability to assist in preparing yearly capital and operational budgets for guest supplies, cleaning supplies and equipment and learn how they are conceived, approved and executed
The ability to maintain good working relationships with all Department and Division Heads in the Hotel at all times
The ability to maintain awareness of current industry and community trends and participate in professional organizations, and maintain outside business contacts
The ability to become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area
The ability to review all work orders submitted and ensure all orders are handled in a timely and professional manner
The ability to assist in periodically reviewing, re-evaluating and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed
The ability to develop and implement creative concepts of Housekeeping to continue to enhance the image of quality that is associated with Hotel
The ability to assume all operational responsibilities in the absence of the assistant executive Housekeeping

Assistant Housekeeping Manager Resume Examples & Samples

1-2 years housekeeping management experience, preferably in a luxury setting
A strong understanding of operational controls, budgeting, forecasting, and scheduling
Ability to train and develop team members
English skills are required

Franchised Housekeeping Manager Resume Examples & Samples

Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff
Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments
Prepares and distributes the Room assignment sheet and floor keys to room attendants
Maintains clear and efficient communication and coordination with the Front Office and other departments of the hotel
Schedules cleaning for lobby area, public restrooms, hallways, entrances
Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks
Schedules cleaning of all meeting rooms after a completed function
Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc
Inventories cleaning supplies & linen stock to ensure adequate supplies
Investigates concerns regarding housekeeping service and equipment, and takes corrective action
Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures
Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
Print all housekeeping related reports and traces from PMS
Assists in controlling expenses by the housekeeping department
Confirm all housekeeping staff members have arrived or find substitutes for absent employees
Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area
Co-ordinate with vendors for supplies
Monitor par stock on all housekeeping guest supplies and linens
Other Routine Responsibilities
Co-ordinate with front office and sending room discrepancy lists
Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills
Attends periodic staff meetings with other department heads to discuss company policies and patrons complaints, and to make recommendations to improve service and ensure more efficient operation
Orient and familiarize new Housekeeping personnel with hotel facilities and operating hours
Minimum 2 years housekeeping experience, with 1 year in a supervisory capacity

Assistant Housekeeping Manager Resume Examples & Samples

Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web
High school degree or equivalent degree required
Requires previous working experience in the Housekeeping department for at least six months. Must be able to lead, motivate, and relate to others

Assistant Housekeeping Manager Resume Examples & Samples

Two (2) years of experience within Rooms Division, preferably within a luxury hotel
College education or equivalent experience
Bi-Lingual, Spanish

Assistant Housekeeping Manager Resume Examples & Samples

Has 3 - 4 years of relevant experience in 5 star hotels or resorts. Has held supervisory position in the Rooms Division
Possesses aptitude, management skills and upward mobility
Possesses excellent English, math and psychometric abilities
Technical education in Hospitality management is preferred
Proficiency in Property Management System is preferred
Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties
Explore diving and snorkeling activities on the house
Be provided Twin furnished accommodation
Be provided with meals in Employee Restaurant
Get free WIFI in employee lounge and living areas

Executive Housekeeping Manager Resume Examples & Samples

Oversee the day to day housekeeping operations including daily opening procedures and issuing staff assignments
Assist the Senior Executive Housekeeper and the Laundry Supervisor in overseeing Laundry Operations
Evaluate guest satisfaction levels and monitor trends through guest survey and other means, with a focus on continuous improvement
Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented
Ensure team members have up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas, and with external customers and suppliers
Manage staff performance issues in compliance with Vail Resorts policies and procedures
Recruit, manage, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff
Maintain good communication and relationships with units/rooms owners and respond to their requests and resolve their issues
Conduct, direct, and participate all department inventories and keep records of all inventories for future references
Conduct the Success factors employees evaluation as and when required
At least two years of Housekeeping management experience – required
Must be detail oriented
Strong written and verbal communication skills – required
Ability to communicate effectively within and outside Housekeeping department – required
Ability to problem-solve with guests and employees – required
Bi-lingual ability – preferred
Ability to lift, push, pull up to 75 pounds on a regular basis – required
HOA property experience – preferred
Must have excellent organization and computer skills

Assistant Housekeeping Manager Resume Examples & Samples

The ability to train housekeeping employees in order to achieve the standards of cleanliness in guestrooms
The ability to conduct performance evaluations in accordance with hotel policies
The ability to make recommendations and follow through on disciplinary action for assigned staff
The ability to inspect every room daily on assigned floors
The ability to monitor the performance of floor housepersons to there are sufficient supplies on the guest floors and the hallways are maintained according to standards
The ability to participate in the inventories of guest supplies, linen and cleaning supplies
The ability to be familiar and understand all hotel and departmental policies, procedures and standards established by the Director of Housekeeping and the Four Seasons Hotels
The ability to participate in the yearly housekeeping and expenses labor budget preparation
The ability to coordinate engineering work orders for assigned areas and follow-up inspections
The ability to coordinate cleaning schedules for housekeepers and housepersons of deep cleaning items
The ability to participate in the daily scheduling of housekeeper's assignments
The ability to assist in conducting monthly staff meetings
The ability to monitor cost control programs for housekeeping labor and supplies
The ability to maintain a high level of employee morale
The ability to complete daily housekeeping labor standards in order to monitor labor controls
The ability to perform other tasks or projects as assigned by hotel management and staff

Assistant Housekeeping Manager Resume Examples & Samples

Minimum of 3 years supervisory experience in the hotel industry required
Hotel Management Diploma an asset
Proven performance record of successful experience in the following areas: supervision, labour control, scheduling, knowledge of cleaning materials and use of equipment
Demonstrate leadership and problem solving skills
Apply a sense of urgency in meeting all guest and employee requests

Assistant Housekeeping Manager Resume Examples & Samples

Previous supervisory experience, preferably in Hotel Rooms Division
Computer literacy very helpful
Knowledge of the Housekeeping operation
Excellent human relations skills; able to deal positively with challenging situations

Overnight Housekeeping Manager Resume Examples & Samples

Lead and manage the day-to-day operation of the overnight team and ensure service standards are followed
Conduct regularly scheduled departmental meetings
Inspect overnight team work areas and follow up on special projects
Inspect VC rooms and prepare any special SITE Rooms or early VIP arrivals
Make sure all Linen pantries are well stocked and ready for the next day
Make sure staffing is prepared for the following morning
Inspect all public areas including retail
Follow SOP procedures regarding call offs and CB department agreements
Assist in guest and linen inventories
Assist in group arrivals during the overnight
Work closely with the Night Manager in the lobby during Peak activity times in the outlets
Excellent Presentation

Housekeeping Manager Resume Examples & Samples

Hiring, training, and performance reviews for members of the Housekeeping department
Providing clear direction in assigning and instructing housekeeping and laundry staff in details of work
Planning, organizing, and monitoring staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc
Managing the finances of the housekeeping and laundry operations including budget and inventory controls, and managing labour cost
Evaulating the condition of furniture, fixtures, décor, etc

Housekeeping Manager Resume Examples & Samples

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure communication meetings are conducted and post-meeting minutes generated
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

Associate Housekeeping Manager Resume Examples & Samples

To initiate and to aid in effective communications within the Housekeeping staff and all other departments
Assist in the selection, appraisal, discipline and termination of Housekeepers
Train, re-train, direct and evaluate the work of all Housekeepers
Ensure that all tasks are completed on time and that the cleanliness of units are maintained to company standards
Offer all assistance possible to owners and guests
Immediately report any maintenance deficiencies (Fill out Maintenance Requests)
Assist in control of keys and equipment issue and return
Ensure control, stocking, use and cleanliness of housekeeping storage closets
Ensure that all units are up to par on kitchen/housewares and supplies
Maintain daily work papers and keep housekeeping office and Front Desk informed of all room statuses at all times
Ensure that all “lost and found” items found by Housekeepers and other personnel are turned into the Housekeeping Office immediately in order to be logged
Ensure that no property is taken without proper authorization and immediately report any theft
Complete an inventory of units upon inspection
Ensure that housekeepers are working in their assigned area
Report any problems or misconduct
Must be able to perform housekeeper’s duties, including unit cleaning, common area cleaning and laundry
Must have experience in hotel or condo-hotel housekeeping
Above average supervisory skills
Able to combine supervision and training with day to day duties generally associated with a working housekeeping/room cleaning position

Assistant Housekeeping Manager Resume Examples & Samples

Housekeeping management of Game Creek, Gore Creek, and Landmark rental properties and homecares
Guest Services, including guest follow up, rebound reports and client representation to group contacts
Public Area, lobby, landings, storage closets and guestroom cleanliness
Brand standards passing score, auditing and maintaining this standard in all hotel areas
High level of productivity
Staffing and training, scheduling
Linen inventories x2 annually
Uniform system management and tracking/inventory
Laundry operations(staffing, training, purchasing)
High level of accountability for training and standards
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials
Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc
Celebrates successes and publicly recognizes the contributions of team members
Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts
Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work
Prepares professional correspondence for customers, internal booking reports and file maintenance. Adheres to department budget
Provide staffing, training, coaching and performance reviews for the housekeeping department
Ensures employees understand expectations and parameters
Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum
Complies with all Rock Resort policies, procedures and standards of operation
Empowers team members to provide excellent customer service
Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initatives
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Housekeeping Manager Resume Examples & Samples

Inspecting rooms daily
Demonstrate team work by co-operating and assisting team members as needed
Knowledge of the hotel surrounding areas
Coordinates repair needs or permanent maintenance requests with Director of Engineering
To undertake any reasonable request made by General Manager
Follow emergency procedures to provide for security and safety of guests and employees
Must be able to exert well-paced ability to reach other areas of the hotel on a timely basis
Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis
Must be able to lift up to 15 lbs. occasionally
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed
High school diploma and/or equivalent to a minimum of one (1) year experience in housekeeping or similar industry, to include supervisory experience

Assistant Housekeeping Manager Resume Examples & Samples

Fosters an environment of outstanding guest service for all departmental employees
Trains employees on appropriate guest service delivery and continuously monitors their performance in this area. Routinely inspects units to ensure they are in compliance with the standards of cleanliness set by the department. Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured
Orients and trains employees on departmental and position procedures and functions, ensuring employees are consistently meeting productivity and safety standards
Assists departmental manager in the maintenance of linen, supply, and other inventories
Assists departmental manager in the maintenance of a continuous and progressive cleaning plan, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc
Investigates accidents and initiates accident reports. Recommends corrective action as required
Notifies management of any unresolved problems or concerns
Ensures departmental employees wear proper designated uniforms at all times
Maintains and promotes continuous communication and hospitality service among all members of the department and resort
Holds periodic departmental meetings
In conjunction with the Housekeeping Manager, monitors guest service ratings and directs efforts to maintain proper standards
Assists on all guest activities as required by management
Demonstrated ability to provide exceptional guest service
Must possess excellent verbal and written communication skills. Bilingual skills strongly preferred

Housekeeping Manager Resume Examples & Samples

Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms
Ensure completion of regular maintenance and cleaning projects on a biannual basis
Long hours sometimes required
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Assistant Housekeeping Manager Resume Examples & Samples

To direct and control all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and guest expectations are met
To coordinate with front office to ensure that rooms are serviced according to guest requirements’ and vacant rooms are cleaned for new arrivals
To conduct frequent checks of guest rooms, public areas and back of house areas, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary
To assist in overseeing the laundry, uniform room, gardening department and mini-bar ensuring that procedures are accurately followed and are as per hotel standards
To assist in inventory control, purchasing, and disbursement for all aspects of housekeeping operations
To assist in monitoring the standard of work carried out by contractors engaged by the hotel to ensure it meets the agreed quality
To be ready and responsible when assigned, to perform any other duties as required from time to time by the management of the hotel
To attend training courses
Have a good relationship with all colleagues
Understand, supportive, encouraging and helpful to all

Assistant Housekeeping Manager Resume Examples & Samples

To oversee the day to day operation in areas relating to the Housekeeping Department and to administer the Supervision of all the Housekeeping staff in conjunction with the Executive Housekeeper
To assist in general inventories for cleaning and guest supplies, recording all stock and maintaining control of all issuing
To assure that the Housekeeping Department operates according to the policies and procedures set forth by the Fairmont Grand Del Mar
College graduate or equivalent experience is preferred
Previous experience of one year a plus
Able to communicate well both verbally and written
Reading and counting is essential
Computer efficient in both Excel and Word is preferred
Requires Basic knowledge of Housekeeping, approx. one year
Must be able to coach council and develop employees through basic skill. Must be able to motivate by example either on the production floor or, in a classroom environment
Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment
Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers

Housekeeping Manager Beach Retreat Resume Examples & Samples

Develop and lead a professional, efficient, and effective team with an aligned focus on the guest experience, quality of service, and the development of future leaders within the Department. Act as a role model in leading this through the Merlin Way
Respond to all guest requests and concerns in a timely manner, making decisions relative to the appropriate resolution offering in lieu of inconvenience
Monitor and respond to monthly expenditures and provide a detailed analysis of the department’s Profit and Loss statement directly to the Hotel Operations Manager
Oversee supervision of all housekeeping areas and staff, ensure that the highest standard of cleanliness and maintenance in all areas under the Housekeeping Department are met, as well as implement changes to improve efficiency and to enhance the guest experience
Deliver thorough and motivational pre-shift meetings to team members, communicating pertinent information relative to the day’s activities, outstanding issues, etc. while ensuring alignment and understanding of focuses, goals, and objectives
Monitor and review reports regarding the maintenance of housekeeping areas; send the Maintenance Department requests for repair and follow-up on these requests in a timely manner to ensure that they have been carried out
Ensure that all work is performed according to the Department’s SOP, systems, policies, and other Company standards, rules and regulations
Ensure that all stock records, machinery, printed forms, guest supplies and cleaning supplies are up to date and accurate and the relative inventory is carried out accordingly
Maintain a close working relationship between Housekeeping and other departments especially Front Office and Maintenance
Handle any guest complaints, missing items, damages and report to the Operation Managers
Perform periodic checks to guest rooms for standard, cleanliness and readiness of rooms and make sure that the highest standards are met
Provide the Hotel Operations Manager with regular updates and statistical reports in a timely manner to ensure the delivery of the guest experience and efficient day-to-day operation of the hotel
Schedule and ensure the shampooing of carpets of rooms and public areas in order and place as per schedule
Ensure key policies are followed accordingly, in addition to controls with regards to the issuing and returning of floor master keys from authorized personnel

Housekeeping Manager Resume Examples & Samples

Manage staff in line with CBA and Aramark policies
All other duties as assigned by management
Previous experience managing in an Union environment highly preferred

Assistant Housekeeping Manager Resume Examples & Samples

Assists Housekeeping Manager with scheduling employees in accordance with forecasted occupancy
Coordinates the availability of rooms with the Housekeeping Manager
Oversees inventory, disbursement, and cost control for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment
Reports any needed repair and any unsafe conditions or equipment to Housekeeping Manager. Monitors disposal of waste from housekeeping duties to ensure proper storage and minimize wildlife interactions
Bachelor's degree in business or other related field plus two to four years of experience or a combination of education and experience from which comparable knowledge and skills were acquired
Must have a valid Drivers License
Must be proficient in Microsoft Office Suite applications (i.e. Word, Excel, Powerpoint, etc.)

Housekeeping Manager Resume Examples & Samples

Conducts pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals, and stayover scheduled cleans
Maintains adequate inventory of all supplies pertinent to the housekeeping and laundry departments
Monitors annual deep cleaning and carpet cleaning projects
Ensures each room meets DRI QA standards before being placed in the property management system as clean and available through daily inspections of guest rooms and public space using DRI inspection checklists
Ensures proper, efficient and timely communication channels are being maintained with General Manager, Front Desk Manager, Engineering, and Food and Beverage management
Maintains communications with the Engineering department by providing work orders via the Asgard system
Ensures that all lost and found items are bagged, tagged and logged into the Asgard system and secured for 60 days or as outlined by State Law
Coordinates with resort Security or designee with storage and disposal of lost and found items
Responsible or participates in the Interviewing and hiring of new team members
Responsible for training, motivating and assisting with fair, consistent and corrective action if necessary for team members in housekeeping, public area and laundry
Responsible for ensuring the cleanliness and orgaization of housekeeping vehicles and storage rooms
Maintains a safe work environment for guests and team members through observation and recogination of any unsafe environment
Ensures all team members have the tools necessary to perform their essential job functions
Conducts weekly, monthly and quarterly inventories in a timely manner, as outlined by DRI Policy to include maintaining desired par levels and recording of damaged and biohazard linen
Maintains the highest standards of professionalism when interacting with fellow team members club members, owners and guests
Provides team member scheduling to ensure business needs are met year-around
Participates in departmental annual budget and continuously tracks expenditures through the ordering of supplies and ensuring all invoices are coded, processed and approved in a timely manner
Ensures department meets all QA Standards in accordance with Company policies
Operates office machinery (i.e., computer, copy machine, fax machine)
May oversee housekeeping operations when supplemented by a 3rd party
A minimum of six (6) months of experience in the Hospitality, Hospital, Home and Office Cleaning field required
A minimum one (1) year of supervisory experience in the Hospitality, Customer Service field required
Ability to interpret and create policies, procedures and manuals
Recognizes an emergency situation and takes appropriate action

Executive Assistant Housekeeping Manager Resume Examples & Samples

Supervisory skills to manage assigned area of housekeeping operation
Knowledge of Hilton Hotel Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property
Ability to communicate effectively in English, with employees and customers, both verbally and in writing, and must have excellent writing skills and be proficient in writing correspondence and reports
Ability to coordinate and cooperate with other departments regarding housekeeping services/activities
Ability to provide clear direction, instruction, and guidance; administer written, oral, technical and fit testing; exercise judgment and implement control over the performance of subordinates
Ability to organize and prioritize work, and meet deadlines
Ability to visually, tactically, olfactory, and auditory inspect for standard compliance and move throughout the property; bend, stoop, kneel, climb, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time; reach to assist other staff members, i.e., Housekeeper I's, Housekeeper II's, Housekeeper III's, Linen Room Attendants, Head Linen Room Attendant, Laundry personnel and Working Supervisors to complete their individual tasks if the situation demands it
Ability and knowledge to use heavy equipment such as shampoo machine, extraction machine, wet/dry vacuum, etc
Ability to use various office equipment, including, but not limited to, typewriters, calculators, photocopiers, and facsimile machines

Housekeeping Manager Resume Examples & Samples

3 years of previous housekeeping experience at a full service property
2 years of previous supervisory or management experience
Housekeeping supervisory or management experience
Knowledge of inventory and purchasing systems
Previous Hilton brand and/or Curio hotel experience

Housekeeping Manager Resume Examples & Samples

Preparing the Annual Housekeeping Budget and ensure that the department's Operational Budget is strictly adhered to and costs are controlled
Overseeing the department's Recruitment and Selection Process and creating a pool of talent, that is recognized and developed with potential and desire to progress through the organisation
Establish and maintain a control system for Employee Uniforms, Linen, Housekeeping Equipment, materials and supplies
Establish and maintain effective cleaning control standards
Establish and maintain rapport with guests by promptly responding to their needs and expectations
Plan and implement an effective training program for all employees ensuring that they have the necessary skills to perform their duties with the maximum of efficiency

Assistant Housekeeping Manager Resume Examples & Samples

Previous Housekeeping experience as well guest/employee relations training
Ability to perform basic mathematical calculation
Ability to communicate satisfactorily in English with guests, management and co-workers to their understanding

Assistant Housekeeping Manager Resume Examples & Samples

Maintain Positive Customer and Associate Relationships
Maintain Cleanliness Standards
Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time) Reporting Problems: Identifies and reports maintenance related problems. (5% time)

Assistant Housekeeping Manager Resume Examples & Samples

Assist in overseeing housekeeping operations
Assist in evaluating Guest satisfaction levels and monitor trends with a focus on continuous improvement
Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
Assist in recruiting, managing, training and developing the Housekeeping Team

Housekeeping Manager Resume Examples & Samples

Responsible for Housekeeping operations – cleaning, inspections, laundry services
Plan and prepare employee work schedules
Schedule and assign staff cleaning responsibilities for rental properties and company offices
Schedule property quality assurance inspections (summer and winter seasons)
Ensure prompt response to service “call-backs” related to housekeeping, laundry & quality assurance inspections
Schedule laundry operations to ensure adequate linen is available for use
Coordinate vendor services including carpet cleaning and commercial laundry services
Conduct inspections and walk-throughs of all housekeeping assignments and responsibilities to ensure that services are provided in an efficient and timely manner and meet established standards
Research, test, select most suitable and efficient cleaning techniques
Forecast necessary levels of staffing and inventory at different times
Recommend changes that could improve service and increase operational efficiency
Monitor condition of properties and make improvement recommendations
Schedule & manage yearly services such as spring (“deep’) cleaning and carpet/upholstery cleaning
Coordinate activities with other departments to ensure highest level of services provided
Hire, discharge, schedule, train and motivate employees, ensuring that all staff understand and are accountable for upholding the Company’s “Count on Me!” service promise
Conduct employee performance reviews in accordance with Company policy
Minimum 3 years housekeeping experience in resort/hospitality industry with 2 year supervisory experience strongly preferred
Experience with Property Plus system strongly preferred
To perform job successfully, you must be able to perform each essential duty satisfactorily
Understand budgeting processes and profit & loss concepts
Must have Strong Communication and Leadership Skills
Strong Analytical & Time Management Skills
Strong computer skills (MS Office)
Commitment to on-going education and training

Housekeeping Manager Framingham hrs Evenings Resume Examples & Samples

Participates in interviewing possible new hires and makes recommendations to Director of Hospitality Services. Conducts initial orientation and one-on-one training with all new hires. Conducts skills based training for all assigned employees regardless of their seniority. Prepares written performance appraisals for assigned staff. Provides coaching and counseling to staff, and (when necessary) conducts disciplinary action in the form of warnings and suspensions. Recommends employee terminations to Director of Hospitality Services and Human Resources. Uses management techniques designed to foster cooperation and fairness throughout the Department
Assists in review of outside vendors. Following approval of the Director of Hospitality Services, coordinates outside contracted services (such as linen services, solid waste management, integrated pest control, window washing, drapery laundering, infectious waste removal, and hazardous waste removal as needed. Coordinates with other departments in order to complete special cleaning projects to resolve interdepartmental issues, and to distribute interdepartmental information, including policies and procedures. Coordinates with the Facilities Department in order to facilitate repairs as requested by customer or as quality assurance, safety, and inventory control programs. Cooperates with department leaders and supervisory personnel in order to solve problems and coordinate the performance of housekeeping duties and special housekeeping projects
Bachelor's Degree highly preferred
CHEPS or similar designation preferred
Knowledge of pertinent regulatory agencies and the policies, codes, standards, and regulations that applies to the departmental operations
Knowledge of bargaining units

Housekeeping Manager Resume Examples & Samples

Oversees 20 to 30 team members on an assigned shift
Attention to details and high standards are key also keeping your team engaged
Responsible for assisting in the management of all Housekeeping efforts to ensure overall cleanliness and product quality of the Resort in accordance with hotel, corporate and Department of Health standards
Acts in the absence of the Executive Housekeeper and Assistant Executive Housekeepers to manage and coordinate all departmental team members in various work assignments
Assists with administrative duties such as maintaining documentation, processing payroll, conducting inspections, scheduling, etc
Monitors guest requests and complaints and coordinates with other departments for resolution
Interviews, trains, supervises, counsels, schedules and evaluates team members
Minimum 2 years hotel and/or resort housekeeping experience required
Must be flexible to work any day of the week and any shift to include weekends and holidays
Previous customer service experience and computer skills a must

Housekeeping Manager Resume Examples & Samples

Oversee the operation of the Housekeeping Department holding daily meetings
Hire, train, terminate, schedule, supervise and develop Housekeeping Associates
Establish standards of cleanliness for all Housekeeping areas of responsibility
Ensure that all Brand Standards are consistently met
Complete inspections on a daily basis to include all VIP arrivals
Inspect public areas on a daily basis
Ensure furniture, facilities, and equipment are maintained and in good repair
Assign special project work, as needed, to all shifts
Oversee the operation of Lost and Found, including packaging and mailing of items
Maintain uniform inventories and processes
Responsible for inventory control of Housekeeping supplies, linen and equipment
Responsible for key control in Housekeeping Department
Responsible for daily, weekly and bi-weekly payroll reports as well as maintaining control of labor costs
Identify training needs, develop formal training plans and implement training programs
Plot direction and long term goals for the Housekeeping Department
Prepare Housekeeping budgets and forecasts
Control and analyze, on an on-going basis, departmental cost to ensure performance against budget
Purchase all Housekeeping supplies and equipment
Prepare Capital Budget Expenditures
Establish and maintain effective associate relations and team building creating comradely
Ensure discipline is administered timely and fairly
Oversee the development of the staff for succession planning
Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained
Ensure regular departmental meetings are being held
Attend other scheduled meetings as required, i.e. morning management huddle
Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees
Previous housekeeping management experience, with thorough knowledge of all housekeeping procedures
High School Diploma or equivalent required, advanced degree in hospitality related field preferred
Ability to exercise judgment and implement control over the performance of others
Ability to provide clear direction, instruction and guidance to subordinates
Technology skills appropriate to enable use of email, internet and various spreadsheet programs
Complete knowledge on operations of all cleaning equipment and material, including vacuum cleaners, pushcarts and normal cleaning chemicals
Dependable and reliable with the ability to work a flexible schedule based on business demands
Represent the company in a professional manner
Must be able to stand, walk, bend, kneel, lift, grasp, stretch, and reach primarily to physically and visually inspect all areas of the property

Housekeeping Manager Resume Examples & Samples

Purchase all linen, cleaning supplies and equipment
Maintain inventory of guest rooms and housekeeping supplies
Ability to communicate confidently and effectively with both internal and external guests
Ability to read, write and communicate effectively with co-workers and others

Housekeeping Manager Resume Examples & Samples

Oversees the daily operations of the Housekeeping department; ensures all hotel rooms are maintained and consistent with company standards; ensures department's polices, practices and procedures are consistent with the Collective Bargaining Agreement (CBA)
Supervises, trains and coordinates all functions of the Housekeeping personnel; confers with staff to resolve performance, equipment and personnel problems, and to discuss Company policies
Establish and maintain a high level of quality control programs and implement operational standards and procedures for the areas supervised while staying in compliance with the Company policies, legal requirements and collective bargaining agreements
Counsel, discipline and separate employees that violate department and/or Company policies, practices or procedures through progressive counseling guidelines
Conduct formal performance evaluations, feedback and recognition to ensure standards are maintained and coordinates individual goals for employees
Resolve any guest complaints by taking appropriate action
Monitor expenses, staff productivity and daily operations to produce both short and long term profitability for Property
Create a work environment of employee engagement and trust that promotes teamwork
Perform (12) quality control and (28) visual inspections ensuring cleanliness of all rooms, hallways, lockers and lobbies
Inspect Admin and VIP Guest rooms to ensure consistent quality
Complete room status reports for various shifts and departments
Oversees the repair and service requests for maintenance issues; ensures all service work is completed in a timely manner
Ensures all employees are trained on OSHA, Fire and Safety, and BIOHAZARD regulations
Involved with the hiring and separation of hourly staff members
At least 1 year previous management or supervisory experience
At least 1 year of customer service experience
Ability to access computer systems, extract and input information
Ability to communicate clearly and concisely
Ability to prepare written assignments on own
Working knowledge of cleaning procedures, equipment and supplies
Working knowledge of union contracts and working environment
Extensive knowledge in the implementation and enforcement of policies and procedures in regards to safety guidelines, proper chemical usage, and handling of BIO-HAZARD materials, injury prevention and OSHA regulations
Have strong administrative skills
Working knowledge of computer systems and microcomputer software programs such as Microsoft Word 2000, Excel, Outlook, etc

Housekeeping Manager Resume Examples & Samples

Oversees and ensures the cleanliness, quality, and maintenance of hotel areas and assets according to established objectives. Maintains the integrity of the room quality control program for Housekeeping. Conducts inspections of hotel rooms, corridors, and public areas to ensure proper standards are being maintained
Provides input into and executes the development, implementation, and measurement of guest service standards consistent with the company’s core service standards and brand attributes. Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and corrects/modifies systems and structures that create problems or impedes commitment to excellence in service. Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
Prepares monthly/annual departmental budget/forecast and provides supporting documentation for senior management’s review, when necessary. Monitors departmental expenditures, prepares justification for budget variations, and projected increases for new projects
Responsible to ensure proper storage, usage, and disposal of all chemical agents utilized by Housekeeping in accordance with OSHA and internal procedures
Prepares work schedules to efficiently handle expected business levels forecasted
Stays current, knowledgeable, and abreast of the latest in industry equipment, technology and techniques. Works closely with Information Technology to improve property management system software, where required
Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM Grand Detroit’s competitive position in anticipation of changing guest’s needs within the dynamic hospitality/gaming environment
Maintains effective key control and ensures proper handling of lost and found items
Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft
21 years of age or older
Bachelor’s degree in Hospitality, Business Administration or related field preferred
Five years hotel operations/housekeeping experience in a major hotel resort complex with three years supervisory/management experience
Knowledge and understanding of Forbes and AAA standards
Experience in multi-tasking of projects and project management
Proficient knowledge of Microsoft Office to include Word, Excel, and Power Point
Keyboarding and typing skills with a minimum
Strong analytical and listening skills
Ability to lift and carry up to 25 pounds at a time
Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License

Housekeeping Manager Resume Examples & Samples

Directs the work assignments of supervisory & non- supervisory personnel
Monitors housekeeping personnel to ensure that all rooms - especially those of SCC members, known repeat guests and other VIP’s, receive proper attention
Works closely with laundry dept, the Engineering and the Front Office departments and maintain open channels of communication
Inspects guest and public areas on a regular basis to ensure that all furnishings, facilities and equipment are clean and good repair

Housekeeping Manager Resume Examples & Samples

Assist with conducting regularly scheduled departmental meetings
Assist in managing the departmental budget in a fiscally responsible manner
Assist with the recruitment and training of all Housekeeping Colleagues

Housekeeping Manager on Duty-river Oaks Resume Examples & Samples

Notify maintenance manager of any and all operational issues
Awareness of what constitutes a clean and sanitary environment
Ability to work with hand tools and cleaning equipment

Housekeeping Manager Resume Examples & Samples

Contribute to and consistently apply Equinox’s policies and procedures
Hire, train, supervise, coach and evaluate maintenance staff
Develop employees with potential Maintenance Manager capabilities
Conduct performance evaluations on annual anniversary date
Perform 30, 60, & 90-day review on all new hires
Require Manager on Duty’s ("MOD") to attend monthly facility reviews
Train all new staff with the customized, club-specific cleaning checklists
Complete cleanliness inspections (walk-through)
Perform daily one-on-one meetings with each shift MOD’s
Report to the GMIT daily for open tasks
Ensure adequate inventory of maintenance and locker room supplies
Conduct frequent walk-throughs
Implement inclement weather procedures
Oversee deliveries
Be aware and knowledgeable of emergency procedures
Attend Manager meetings
Maintain high visibility during peak club hours
Ensure high level of customer service
Keep current in knowledge of key competitors as to their location, physical plant, and equipment
Assist in the development of annual budget with respect to the Maintenance Department
Must be bi-lingual in English and Spanish
Proven experience in a commercial business or fitness setting
Proven ability to hire, direct, and train staff
Knowledge in maintenance of mechanical, electrical, and exercise equipment
Knowledge and experience with tools
Knowledge and experience with janitorial cleaning products and OSHA standards
Current C.P.R. and First Aid Certification
Good financial management
Ability to utilize new techniques, ideas and solve problems
Possess honesty and personal integrity
Hardworking and diligent
Must have sense of urgency around all work details

Housekeeping Manager on Duty-brookfield Place Resume Examples & Samples

Extensively train all new and existing staff to the Equinox expectation
Ability to organize work
Excellent communication skills with Maintenance Manager

Housekeeping Manager Resume Examples & Samples

Proven experience in the Housekeeping department of a commercial business or fitness setting
Financial and budget management
High sense of urgency around all work details

Housekeeping Manager on Duty-columbus Avenue Resume Examples & Samples

Assist maintenance manager in all club related special projects (floor cleaning, high dusting, advanced equipment repair, etc.)
Inspect and repair all club equipment on a daily basis (cardio/strength equipment, cardio theater system, climate control, club’s overhead and studio music systems.)
Full knowledge of all cleaning supplies and recommended chemicals
Perform all other projects and responsibilities as required

Housekeeping Manager on Duty-brooklyn Heighhs Resume Examples & Samples

Inspect and maintain all cleaning equipment used by club employee’s (mop pads, buckets, pails, floor scrubbing machines, ladders, dolly’s, hand trucks, rags, etc
Responsible for inventory, restocking, and replacement of all maintenance supplies (lighting, locker room supplies, laundry supplies, maintenance chemicals, towels, etc.)
Experience with cleaning products

Franchised Assistant Housekeeping Manager Resume Examples & Samples

Assist with any guest inquiry
Enforce resort safety standards
Any other duties as assigned by the General Manager
Inspect the cleaning of the guest rooms, turndown service; SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
Work with Room Attendants to ensure daily calendar tasks are completed
In the event that rooms do not meet quality standards room attendant should be sent back to correct any issues and room will not be released until it meets standards of cleanliness and brand requirements
Ensuring Guest Requests and Special Comments are met
Inspect Maids carts and closets to insure that they are properly stocked
Ensure VIPS and loyalty members rooms are ready and inspected by 3pm
Ensure Daily show rooms are ready by 9 am
Performed daily audits to ensured brand quality standards are consistently met
Work with houseman to maintain cleanliness of glass doors and windows through the assigned building
Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman
Maintain cleanliness of hallways of Hotel and stairwells (Vacuum/carpet exaction)
Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp
Maintain cleanliness of elevators
Maintain cleanliness of hallway telephone and furnish with supply
Support Room Attendant by cleaning and stripping guest rooms as needed
Communicate with the Front Office Supervisor of hung� rooms
Report work order tickets as needed and ensuring unacceptable rooms are not released back to inventory until items are addressed
Ensure lines of communication are open with the Housemen
Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed
Ensure work area is clean when finished
Responsible for being knowledgeable about hotel groups and events and modifying room amenities/supplies as necessary
Maintain at all times a neat and clean professional appearance
All other duties as assigned by a manager or supervisor
Hospitality experience preferred

Assistant Housekeeping Manager Resume Examples & Samples

Strong training and supervisory skills are essential in this role
Good written and spoken English skills are essential, as is computer proficiency with MS Excel and Word
A college degree or diploma preferably specializing in Hotel management or equivalent experience is recommended. Prior union experience is beneficial
Previous experience in a luxury hotel, or similar environment
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship

Assistant Engineering & Housekeeping Manager Resume Examples & Samples

Responsible for daily operations of Housekeeping and Maintenance:Complete daily inspections of the units, , interior and exterior maintenance and common areas to ensure compliance of WVO Operating Procedures and Department Operating Procedures. Assist the Housekeeping & Maintenance Manager with hiring, coaching, and developing associates; Assist in completing weekly labor schedules, turn cost tracking and payroll completion; Assist in managing the laundry operation: linen inventory, purchasing and security; Ensure department safety compliance as outlined in WVO Loss Prevention Program and Local, State and Federal Jurisdictions. (40% time)
Maintain positive customer and associate relationships
Knowledgeable in use and safety of power tools, shop tools and equipment
Knowledgeable and experience with elevators
Knowledgeable and experience with pool pumps and filtration systems
Knowledgeable in/or EPA Certification
Knowledgeable in ADA requirements
Knowledgeable of power, water and sewer distribution
Working understanding and ability to read blue prints
Knowledgeable in fire codes and fire protection
Excellent communication, organizational and time management skills
Demonstarted analytical ability to grasp numbers and understand their impact
Strong leadership ability in providing work direction, motivation, performance management and disciplinary action
Demonstrate the highest level of customer service, ethics and integrity to current and prospective owners to maintain a positive brand image and company reputation
Ability to ensure administrative functions and duties are assigned and completed according to WVO standards, including timekeeping, vendor contracts, and personnel action forms
Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
Demonstrated knowledge & application of applicable codes, laws & regulations
Microsoft Office: Word, Excel, Outlook
Key systems, Property
Power Tool operation
Pumps and mechanical motors
Three years of related work experience
Two to five years of supervisory or management responsibility
Three or more years in mechanical fields such as HVAC, Electrical

Assistant Housekeeping Manager Resume Examples & Samples

Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed
Inspects, monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas as assigned
Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns regarding housekeeping/laundry services
Assists in conducting inventories of uniforms, linen, supplies and equipment as required and orders and receives supplies so as to maintain adequate inventory levels
Monitor and follow up on Room Attendant and Houseperson assignments daily
Minimum 2 years of experience working in a hotel, conference center or resort with at least one of those in a supervisory role

Assistant Housekeeping Manager Resume Examples & Samples

Ensuring all standards of cleanliness and maintenance are consistently met
Assisting with supervision and training of Housekeeping associates
Ensuring all designated guest rooms receive service and guests' requests are met
Inspecting guestrooms, public areas, linen closets daily
Assisting with Lost and Found
Promoting effective and positive associate relations

Assistant Housekeeping Manager Resume Examples & Samples

Respond to all housekeeping related guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Housekeeping personnel according to Hotel policy
Assist in inspecting, maintaining and controlling all housekeeping equipment
Assist in ensuring compliance with all corporate Risk Management standards (SDS, HazComm, etc.)
Prepare and conduct interviews for the housekeeping department when applicable
Inspect rooms daily, and ensure that some rooms are inspected with housekeeping managers daily
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards
Assist in maintaining required pars of all Housekeeping supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
Assist in the leadership, development, coach and counseling and training of the housekeeping managers
Conduct and oversee daily line up meetings with housekeeping colleagues
Assist in preparing colleague Schedule according to business forecast, payroll budget guidelines and productivity requirements
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department
Ensure participation within department for monthly team meeting
Assist in maintaining an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logs
Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned
Ensure completion of regular maintenance and cleaning projects on a quarterly basis
At least 2 years of progressive experience in a hotel, previous experience in the housekeeping department preferred

Housekeeping Manager Resume Examples & Samples

Ensures that location priorities are met in an accurate and timely fashion. Consistently evaluates and provide feedback to the appropriate department
Reviews present and future business and communicates all information and changes to all personnel departmentally and interdepartmentally
Ensures the proper delivery and retrieval of guest requests such as extra pillows, blankets, & toiletries
Represents Aramark and the location in such a manner as to enhance their reputation
Consistently strives to improve the communication process and always follows up with Operations Manager
CPR certification preferred

Housekeeping Manager Resume Examples & Samples

Maintain Positive Customer and Associate Relationships: Assist the Housekeeping Manager with hiring, training, motivating, recognizing; coach and develop Housekeeping associates through implementation of incentives and training plans; support Housekeeping manager in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings
Supports Audit Standards: Holds hourly staff accountable to the Quality Assurance (QA) process; Ensures departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures
Administrative Duties: Responsible for inventory, purchasing, completing weekly and monthly cleans report and assisting with tracking financials
Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of rooms to maintain standards
Reporting Problems: Identifies and reports maintenance related problems

Housekeeping Manager Resume Examples & Samples

Supervise the implementation of housekeeping standards and procedures
Directs the work assignment of supervisory and non-supervisory personnel
Schedules routine inspections for supervisors, of all housekeeping areas including occupied and non-occupied areas
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift hand over
Assist with the preparation of efficient departmental work schedules
Perform Room allocations
Perform Room inspections to audit standards
Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
Effectively manage staffing costs by preparing efficient work schedules
Assist in the management of lost property for the hotel
Manage storage areas
Maintain adequate stock levels and complete stock taking as required
Assist with the recruitment of staff
Assist with the department performance of colleagues
Conduct on the job training in accordance with the departmental standards, and record progress of colleagues
Ensure new colleagues complete their orientation
Demonstrate service attributes in accordance with industry expectations and company standards including being attentive to guests, accurately and promptly fulfilling guest’s requests, anticipate guests needs, maintain a high level of knowledge which affects the guest experience and demonstrate a ‘service’ attitude
Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers
Be able to promote the hotel (and InterContinental Hotels Group generally) products and services
Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in the region
Ensure known repeat guests, priority members and other VIP's receive special attention
Desire and ability to improve his/her knowledge and abilities through on-going training
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

Assistant Housekeeping Manager Resume Examples & Samples

Leads, trains and supervises room/suite attendants and housepersons on a floor/in an area to ensure all rooms/suites and public areas meet established cleanliness and quality standards
Assesses inventory of, assigns, inspects and verifies and reports status of rooms/suites
Monitors payroll reports, work schedules and lost and found program
Ensures stock rooms and carts are maintained with proper supplies
Keeps designated inventories (i.e. linen, etc.) and ensures stock rooms and carts are maintained with proper supplies
Communicates and coordinates with Engineering/Property Operations to ensure the efficient repair and maintenance of items related to guestrooms and public areas

Assistant Housekeeping Manager Resume Examples & Samples

To Support the WAAG (Women At Accorhotels Generation) movement, preferably female
To Manage the Novotel, Ibis & Adagio Hotels operations ensuring the smooth operations, maximum guest satisfaction consistent with the hotel and ACCOR standards, through planning, organizing, directing and controlling the Hotel Operations and administration
To be efficient and diplomatic in dealing with situations involving any aspect of the hotel where the reputation or image of the hotels are represented
To ensure the cashiering procedures are strictly adhered to
To check existing and propose to create new procedures in the department ensuring they do not hinder the service provided to the guest
To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set
To ensure delivery of the 15 Minute Guest Satisfaction Guarantee Service as per IBIS standard
To assit the Head of Department in efficiently manaageing the day to day operations according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Accor's Standards of Performance
To assign responsibilities to subordinates implementing Multi Tasking principle and to check their performance periodically
To strictly adhere to the established operating expenses and that all costs are controlled
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
To have a thorough understanding and knowledge of all Rooms related services
To ensure that telephone calls handled as per the policies and procedure of handling calls and message handling
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
To assist the Food & Beverage in any event management
To be at disposal for any emergency store requirements
To conserve energy and ensure cleanliness of the hotel surroundings at all times following the environmental charter of Accor
To be conversant and fully knowledgeable of OPERA System

Housekeeping Manager Resume Examples & Samples

At least two years of prior housekeeping management in a full service or limited service property
Basic mathematical skills for tabulating moderately complex calculations for financial reporting
Basic computer skills including knowledge and use of Micro Soft Office
Ability to mentor and teach others effectively

Housekeeping Manager Resume Examples & Samples

Perform routine inspections of all Housekeeping areas and report any issues to the Rooms Division Manager
Assist the Rooms Division Manager to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure ongoing training to support the Rooms Division Manager

100

Housekeeping Manager Resume Examples & Samples

Lead and manage the day-to-day operation of the department and ensure operational service standards are followed
Ensure that the highest standards of cleanliness are maintained throughout the resort property at all times
Establish and maintain constructive, supportive and professional colleague relationships
Responsible for the recruitment, training and ongoing performance management of all Housekeeping Colleagues
Previous hospitality leadership, minimum of three years, experience required
Specific housekeeping experience is preferred
Computer literate in Microsoft Window applications and Property Manager systems preferred
Working knowledge of financial reporting structures (budgets, labour, productivity, revenue, expenses)
Must possess a meticulous eye for detail
Demonstrated ability to lead in a cohesive and supportive team environment

101

Franchised Housekeeping Manager Resume Examples & Samples

Financial Results/Cost Control: Responsible for the overall finances of the housekeeping department. Responsible for maximizing hotel profitability and management of expenses. Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs. Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies. Follows CSM procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Ensures sufficient room inventory is available and cleaned to maximize revenue
Guest Service: Accountable for guest satisfaction by providing quality room cleanliness and room supplies. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction
Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents
Associate Management and Development: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees. Responsible for all required training for department employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initatives and meeting productivity stands at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures
2+ years of progressive housekeeping management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment
Bi-lingual ability preferred

102

Housekeeping Manager Resume Examples & Samples

Independently directs, assigns, supervises, and guides all assigned housekeeping and janitorial employees. Plans and prepares work schedules and assignments. Approves assigned employee payroll documents, payables, etc
Completes other accounting, safety, or administrative documentation or record keeping
Completes assigned supply orders and billings
Trains new staff and provides ongoing training to existing staff
Regularly takes, controls, replaces, and disperses assigned inventories. Regularly conducts facility inspections to maintain the quality of provided services
Coordinates associated equipment care and maintenance. Conducts safety meetings and insures daily operations are in compliance with company safety requirements
Assists in having available all required HazCom documentation
May perform some actual duties of assigned employees to cover various circumstances
High school graduation (or equivalent) supplemented by some type of documented related formal post-secondary training
At least two years of directly related experience that demonstrates knowledge of housekeeping duties or supervision of employees
Must be able to operate basic office equipment and basic computer programs (excel, word, outlook)
A dedication to providing a high quality service that meets all client expectations/requirements
Must pass pre-employment drug test, physical assessment and criminal background check
Calculate figures, and amounts such as discounts, interests, commissions, proportions, percentages, area, circumference, and volume

103

Housekeeping Manager Resume Examples & Samples

Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty
Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation
Keep all areas of The Spa and Club house clean and maintain at the highest level of standards
Knowledge of the product used in hotels
Train and manage diverse level of staffing
Maintain and Negotiate SLA’s with contractors
Reports to the General Manager
Degree or diploma in Hospitality Management or similar
Minimum Four years of experience in a related field in a luxury resort, club or hotel
Excellent communication skills required
Excellent English language skills required

104

Housekeeping Manager Resume Examples & Samples

Oversees staff of room attendants, housepersons, laundry attendants, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate
Maintains and reviews computerized records for budgeting and forecasting of department expenses, laundry production reports, as well as inspection scores for housekeepers
Communicate both verbally and in writing (to include electronically as well) to provide clear direction to staff
Comply with attendance rules and be available to work all seven (7) days of the week, with ability to open the day in housekeeping, work mid-shifts, and able to work evening shifts as well

105

Housekeeping Manager Resume Examples & Samples

Minimum two years college preferred
Three years housekeeping experience in a management role required
Ability to handle high stress situations
Skilled in the use of electronic technology
Detail oriented and good organizational skills
Assist with interviewing and hiring of all housekeeping staff
Help Director of Housekeeping and Assistant Director of Housekeeping with proper, adequate training and re-training of all housekeeping staff
Identify employees for possible promotions
As situations dictate: coach, council and or discipline employees with intent to improve performance, attitude and appearance
Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc. Administer “Quality Assurance Program”
As necessary, establish new standards to provide the guests the highest quality of service
Through close communication with Director of Housekeeping and Assistant Director of Housekeeping recommend areas in need of improvement
Assist with weekly/monthly inventories, with timely reporting to Accounting
Through proper scheduling, keep payroll costs within budgeted guidelines
Ensure that other expenses are kept within budgeted guidelines, through monitoring of staff handling and usage of supplies and equipment
Attend all scheduled meetings, i.e. Rooms Division, Department Head, Safety, etc. Report in either written or verbal form all information to the Assistant Director of Housekeeping
Responsible for proper quality control and daily monitoring of staff
Ensure standards of cleanliness are met in all areas of responsibility
Perform timely and fair performance appraisals of all staff
Work closely and communicate clearly with the Laundry Manager
In the absence of Assistant Director of Housekeeping, assume those duties as required
All other duties as requested by Director of Housekeeping

106

Assistant Housekeeping Manager Resume Examples & Samples

Prepare and serve cocktails orders in a timely manner
Maintain cleanliness of bar and storage areas
Operate the point of sales system
Stock, order or requisition liquors and supplies
Places bottled goods and glasses to make attractive display
Check guests for proper identification
Detect and act upon customer inebriation as trained
Thorough knowledge of liquor, beer, wine and mixology
Some knowledge of state liquor laws
Ability to mix drinks fast and accurately
Ability to work in a typical bar/lounge atmosphere requiring extensive periods of standing
Applicable state liquor license

107

Assistant Housekeeping Manager Resume Examples & Samples

Two to three years of previous Rooms Division or Housekeeping Management or Supervisory experience
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
College degree preferably specializing in hotel management or equivalent experience is required
Ability to irregular hours, weekends, evenings and overnight relief
Requires reading, writing and oral proficiency in the English language

108

Housekeeping Manager Resume Examples & Samples

Ensure that quality is maintained on all items laundered
Tend the laundry machines: cleaning and drying sheets, pillow cases, towels, napkins and tablecloths
Sort, fold and stock clean linen and terry
Maintain the cleanliness of the laundry room and inspect the restrooms for supplies and cleanliness
Deliver linen to room attendants
Ability to operate standard laundry equipment: washers, dryers, mangle

109

Housekeeping Manager Resume Examples & Samples

Plans, organizes, monitors and oversees operational and department activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual, tactile, olfactory, and auditory inspection of VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities, laundry areas including restaurants, lounges, etc. for cleanliness and appearance by extending arms over head, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level and up to thirty feet above ground level on cherry pickers and/or ladders for extended periods of time. Requires the ability to provide clear direction, instruction and guidance to subordinates verbally and via the phone
Interviews, hires, trains, monitors and follows-up on performance of assigned housekeepers in the procedures and techniques to use through Performance for Excellence training, standards, hotel and department policy and procedures. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering. Provides organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing Hilton's high standards of quality
Communicates effectively in English, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Provides staffing, training, counseling, and performance reviews for housekeeping department
Arranges work schedules of line employees, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, roll-a-ways, etc
Distributes and delegates work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitors house count and makes staffing adjustments accordingly. Evaluates condition of furniture, fixtures, equipment, linen items, supplies and decor, etc. Makes recommendations and assists in the coordination of rehab projects
Ensures proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals
Basic mathematical skills to prepare moderately complex calculations for financial reporting
Ability to deal effectively with employees, vendors, contractors
Ability to communicate effectively in English with employees and customers, understand reports and related correspondence and accurately perform all essential job functions
Ability to grasp, lift, and/or carry materials weighing up to 50 lbs
Ability to move or push heavy equipment and/or furniture on a hand cart/truck weighing a maximum of 1000 lbs
Ability to visually, tactically, olfactory, and auditory inspect for standard compliance and move throughout the property, bend, stoop, kneel, climb, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time and reach to assist other staff members, i.e., Housekeeper I's, Housekeeper II's, Housekeeper III's, Linen Room Attendants, Head Linen Room Attendant, Laundry personnel and Working Supervisors to complete their individual tasks if situation demands
Ability to input and retrieve information using a moderately complex computer system, with a strong working knowledge of MS Office applications (Word, Excel,…)

110

Assistant Housekeeping Manager Resume Examples & Samples

College degree, preferably in Hospitality Management
Strong supervisory and managerial skills
Proficiency in Hotel managements systems such as Opera, Hot Sos, Workday, etc

111

Housekeeping Manager Resume Examples & Samples

Problem Solver: at Vacasa, we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities
Natural born leader: as a Housekeeping Manager, you will have a team of housekeepers. Your ability to lead the team in a collective and positive way is essential
Computer Savvy: Our custom developed management software has set Vacasa apart as an industry leader. We use our system to manage all aspects of our business. While we will never ask you to do any coding, we will want you to be very comfortable using a computer. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that.", you'll be just fine
Change Agent: At Vacasa, we firmly believe that every employee should be a stakeholder in improving our owner and guest experience. As an agent of change we will ask you to help identify areas where we have an opportunity to improve

112

Housekeeping Manager Resume Examples & Samples

To lead and manage the day-to-day operation of the department to ensure service standards are followed
To conduct regularly scheduled departmental meeting
To manage the departmental budget
Fluent in Turkish

113

Housekeeping Manager Resume Examples & Samples

Manage the housekeeping functions of assigned personnel
Oversee the scheduling of work assignments
Review and resolve complaints from residents, departments and staff
Provide disciplinary steps related to problems with all staff, up to and including termination
Ensure timely evaluations and job training for all staff
Coordinate succession planning and career development initiatives for all members of the departments supervised
Order supplies and equipment necessary to maintain the cleanliness of all facilities
Inspect facilities to determine housekeeping needs and deficiencies

114

Housekeeping Manager Resume Examples & Samples

Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction as well as team members
1 year of supervisory or management experience in a full service hotel
High school Diploma or equivalent
Hotel housekeeping experience
Hotel front office experience
Previous hotel management experience
Luxury hotel experience
Hilton brand experience, working knowledge of OnQ/HOTsos/REX
500+ room full service property experience

115

Housekeeping Manager Framingham Hours Days Resume Examples & Samples

Communicates all operational occurrences to the Director of Hospitality Services. Retrieves departmental cleaning requests and dispatches appropriate staff. Prepares written summary of labor usage and calculates budget impact. Prepares and submits payroll and maintains records pertaining to payroll and attendance. Records all employee conversations and keeps on file. Records information gathered from formal or informal rounds, tours, and inspections and calculates results. Completes and controls manifests of all waste streams. Conducts training to all associates through monthly in-service training which may be skills based or mandatory. Conducts monthly staff meetings, communicates departmental goals, gathers employee information/concerns, prepares and communicates appropriate responses in a timely fashion
Knowledge of infection control techniques
Knowledge of emergency management roles

116

Housekeeping Manager Resume Examples & Samples

Inspect all VIP rooms prior to arrival
Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Wyndham standards
Focus the Housekeeping Department on their role in contributing to the Guest Service Scores
High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred
Working knowledge of Opera or similar PMS system
Must speak fluent English. Other languages preferred, Spanish is desired

117

Assistant Housekeeping Manager Resume Examples & Samples

In the absence of the Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed
Assist with training of Housekeeping staff
Ensure completion of cleaning projects on a biannual basis
Previous supervisory responsibility preferred

118

Assistant Housekeeping Manager Resume Examples & Samples

Must be knowledgeable and familiar with all aspects of custodial service
At least 2 years minimal experience needed
Ability to train staff in methods and procedures of handling equipment and cleaning products
Oversee the performance and cleaning standards of assigned housekeepers
Assist and supervise staff
Complete morning assignments for housekeepers and housemen
Complete assigned paperwork in a neat and organized manner and communicate effectively
Must create and maintain documents with Microsoft Office including Word and Excel
Responsible for the training of employees
Update room statuses throughout the day on the hotel computer system and with front desk
Responsible for the care and cleanliness of all areas of responsibility
Evaluate performance of staff
Maintain schedule of all weekly/monthly special projects
Remain alert, courteous and helpful to guests and co-workers at all times
The ability to work at least a 40 hour work week
Perform other related duties as requested by Executive Housekeeper
Assist all other departments as needed to ensure the success of the overall operation of the property
Ability to manage housekeeping staff effectively, while mentoring employees to increase efficiency

119

Housekeeping Manager Resume Examples & Samples

Ensures quality services in meeting guest needs and that good guest relation is enhanced
Schedules staff according to hotel needs and forecasted occupancy
Conducts monthly inventory of linen, supplies and equipment
Orders and receives suppliers as to maintain adequate inventory levels (par stock)
Communicates to Director of Housekeeping regarding discrepancies in room status and ensures that corrective action is taken
Generate ideas to sell new products and services to guests
Carry out duties by means of direct and indirect contact with the guest, good knowledge of the product, neat appearance and a positive attitude
Responsible for training, development, performance evaluations and counseling of all housekeeping staff
Assist Director of Housekeeping and in the development of the department’s annual budget while monitoring performance against plan
Maintains room quality based on hotel objectives
Monitors and maintains level of cleanliness in room storage areas, laundry, restrooms and public areas
Maintains standard procedures for security of on-loan equipment in accordance to budget
Works with other department heads to resolve guest complains and concerns
Special projects as assigned
Any other duties as assigned by hotel leadership
4-year college degree in Hospitality or other related field
2-4 years housekeeping and rooms division experience required
Previous experience in 4 star/4 diamond hotel highly preferred
Demonstrate strong communication skills both verbally and in writing
Ability to deal with sensitive situations in an effective manner
Presents a professional and polished appearance
Excellent knowledge of different hotel products
Speak, read and write English
Able to multi-task, be detail oriented and well organized
Computer knowledge in different hotel applications including Microsoft Office
Congeniality, competence, consistency and initiative are Hospitality Principles the staff members are required to practice. It is important that these principles be considered as much a part of job performance as are the duties required
In addition, regular attendance in conformance with the standards is essential to the successful performance of this position

120

Asst Housekeeping Manager Resume Examples & Samples

Assists Executive Housekeeper in day to day operation
Assumes responsibilities of Executive Housekeeper in his/her absence, assists meeting
Revises daily work schedule depending on occupancy
Prepares master list for carpet spotting, curtains etc…
Inspects work to ensure prescribed standard of cleanliness
Investigates complaints and takes corrective measures
Inspects rooms. Lobbies and halls for cleanliness and also to determine need for renovations and

121

Assistant Housekeeping Manager Resume Examples & Samples

Trains employees on appropriate guest service delivery and continuously monitors their performance in this area
Routinely inspects units to ensure they are in compliance with the standards of cleanliness set by the department
Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured

122

Housekeeping Manager Resume Examples & Samples

Union team experience
Hilton brand experience and knowledge of HHonors products & services
Previous Housekeeping Management experience

123

Housekeeping Manager Resume Examples & Samples

Minimum 3 years of housekeeping experience
Must have the ability to multi-task at high levels
Must possess strong working knowledge in Microsoft excel
More than 3 years of experience in housekeeping

124

Housekeeping Manager Resume Examples & Samples

Overseeing the operational aspect of ensuring the overall cleanliness and maintenance of all guest rooms and public areas within the hotel, consistently adhering to corporate and property policies and standards
Assist in handling guest feedback and follow through on action taken
Minimum of 2-3 years experience in Rooms Division leadership position with proven training and team building skills – Housekeeping supervisory experience a definite asset
Flexible with a proven ability to manage multiple projects and deadlines and work well under pressure
Proactive with a meticulous eye for detail - standards oriented
Must be highly health and safety conscious and actively involved in enhancing workplace wellness
Knowledge of Property Manager, Royal Service Manager, Word and Excel

125

Assistant Housekeeping Manager Resume Examples & Samples

Health, dental and vision benefits
Complimentary and discount tickets to LEGOLAND and other Merlin attractions
Gym membership discounts
Discounts to other local theme parks, movie theaters & much more!
Ensure effective communication throughout the department in addition to other departments throughout the hotel
Ensure all queries and complaints are dealt with accordingly and exceed guest expectations along the way
Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service
Must possess the ability to prioritize, manage own workload, and communicate at all levels
Ability and willingness to work flexible hours including weekends, holidays and nights

126

Housekeeping Manager Resume Examples & Samples

1-2 years in a similar leadership capacity required
Computer literate in all Microsoft Window applications required
Excellent leadership capabilities with the ability to motivate and lead a team

127

Assistant Housekeeping Manager Resume Examples & Samples

Ability to work weekdays, weeknights, 1st and 2nd shifts, and holidays depending on what is required
2-3 years of progressive hotel rooms management and/or relevant leadership/industry experience
Must have excellent computer skills and ability to learn and utilize new systems
Must possess the following strengths: motivational leader, effective communicator, team player, service oriented, and professional presentation

128

Housekeeping Manager Exempt Days Resume Examples & Samples

Participates in the development of goals and plans for areas of responsibility under the direction of the Director of Hospitality Services. Controls labor usage by following approved staffing plans, ensuring a budget neutral salary expense while maintaining adequate service coverage and quality. Maintains adequate level of necessary supplies; inventories supplies and stores such in an appropriate manner; dispenses supplies to subordinates and other departments as requested. Provides input concerning the need for, and the development or revision of, policies and procedures. Communicates and monitors approved policies and procedures to subordinates and ensures their compliance. Represents the Department, its members, and the facility in a positive manner, maintaining a professional image at all times
Assigns and monitors work schedules of subordinates; adjusts schedules and assignments as necessary for vacations, absences, and so on. Receives cleaning requests from other departments, determines appropriate resources (staff and equipment needed), and dispatches staff (or schedules work) to accommodate the customer. Develops cleaning schedules and special project schedules; monitors adherence to schedules and ensures completion of all necessary tasks. Supervises work in progress. Regularly inspects assigned areas/projects to determine effectiveness of procedures, performance of assigned employees, and the need for special cleaning, repairs, etc. Uses information gathered during rounds, inspections, and tours for formal and informal reports and calculations. Reports concerns needing special attention to the Director of Hospitality Services
Previous housekeeping experience, with progressive responsibilities in an acute care setting required
Knowledge of sustainability implementation strategies

129

Housekeeping Manager Resume Examples & Samples

Maintain complete knowledge of correct maintenance and use of equipment.Use equipment only as intended
Resolve internal/external guest complaints, ensuring internal/external guest satisfaction
Maintain complete knowledge at all times of: status of resort room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff
Ensure that assigned staff has reported to work and clocked in properly; document any late or absent employees, verify room status on A.M. report –up date status of check out rooms
Document call offs and replace for any shift
Coordinate breaks for assigned staff, one at a time for Public Area Attendants & Housekeeping
Assign designated keys, radios and beepers to assigned staff.Maintain accurate record of such and ensure security of keys
Communicate additions or changes to the assignment sheets as they arise throughout the shift
Check all staff for proper work attire/grooming
Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems.Instruct designated personnel to correct deficiencies
Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists.Directly contact respective personnel and relay any deficiencies to be corrected
Inspect rooms cleaned by assigned Room Attendants, using designated checklist.Directly contact Room Attendant and relay any deficiencies to be corrected
Update room status after approving cleanliness and condition in accordance with departmental standards
Check vacant rooms, verify status and update status of discrepant rooms throughout the shift
Check DND rooms and verify status
Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs
Accommodate internal/external guest requests for items or additional supplies expediently and courteously.Follow up on delivery and return of all such items
Conduct training of staff as assigned
Provide feedback on staff performance to manager.Report disciplinary problems to manager and participate in the counseling of employees
Document pertinent information in department log book
Complete all paperwork and closing duties before leaving.Review status of assignments and any follow-up action with manager and/or on-coming supervisor
Check PM Report
Assist in other areas of Housekeeping as assigned
Attend designated meetings
Manage Chemical, guest supply, and cleaning supply inventory
Oversees work of any contracted cleaners
Other responsibilities as required by management

130

Housekeeping Manager Resume Examples & Samples

Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
Monitor the appearance, standards and performance of the housekeeping/laundry team with an emphasis on training and teamwork
Recruit, manage, train and develop the housekeeping/laundry team
Previous experience of managing a department and profit and loss account

131

Housekeeping Manager Resume Examples & Samples

Attentive response to all guest requests
Bachelor’s degree in Hospitality Management or Business field
Previous hotel experience is required, and management experience is preferred but not required. Past hospitality internships are great experience
Willingness to work long days, every day, for extended periods of time
US Coast Guard regulated pre-employment drug test

132

Franchised Housekeeping Manager Resume Examples & Samples

Commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
Approachable and establishes immediate credibility with guests and staff leads all staff by example
Willingness and enjoyment to attend to the needs of others
Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
Employ persuasion and influence to initiate and/or resolve matters
Demonstrate the ability to lead/supervise a large team of cleaning professionals
Set high priorities/standards and demonstrates urgency to achieve critical goals and objectives
Develops all staff to the best of their personal capabilities
Directs staff in an efficient and forthright manner
Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
Enforces all health and safety/sanitation standards
Demonstrate knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
Outstanding attention to detail both personal grooming/appearance and in properly ensuring housekeeping cleanliness standards are maintained at all times
Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to another Associates guests needs
Ability to quickly respond to changing work volume with high-energy level and speed
Ability to work all shifts including days/evenings/weekends and holidays

133

Housekeeping Manager Resume Examples & Samples

Support facility-wide quality/performance improvement goals and objectives
Knowledge of basic housekeeping duties
Knowledge of risk and safety precautions
Take corrective courses of action that would improve the functioning of the department's systems
Ability to communicate effectively with patients and co-workers
Ability to use good judgement and to maintain confidentiality of information
Ability to work a assigned schedule work week
Ability to sit, stand, walk, bend, stoop, squat, crouch, kneel, balance, push, pull, and twist
Lifting and carrying up to 35 pounds may be required without assistance
Ability to handle a variety of repetitive tasks

134

Housekeeping Manager Resume Examples & Samples

High school diploma or equivalent. Associates or Bachelors degree preferred. Courses in personnel management, budgeting, cleaning principles, and public relations preferred
Able to read, understand, and follow written instructions, and comprehend verbal instructions given in English
Minimum two years of management/supervisor experience. Preference given to experience in custodial or healthcare management. OR Minimum two years progressively responsible custodial experience including one year supervisory experience
Demonstrate thorough understanding of environmental service equipment, supplies, policies and procedures
Excellent oral and written communication skills required. Excellent interpersonal skills and ability to interface with a diverse and wide range of people
Proficiency using internet based programs, Microsoft Outlook, Excel, and Word
Age Specific Competency: Able to differentiate and appropriately handle situations involving patients, visitors, and family members in various age groups
Physical Effort Required: Ability to walk and stand for long periods of time. Ability to lift up to 50 lbs

135

Housekeeping Manager Resume Examples & Samples

Housekeeping Manager experience
Proficiency with OnQ, REX, HotSOS
Hilton brand experience
2 year college degree or higher

136

Housekeeping Manager Resume Examples & Samples

Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations
Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken
Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls
Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues
Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s etc
Participates in energy conservation efforts
Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies
Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience
Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness

137

Assistant Housekeeping Manager Resume Examples & Samples

Demonstrate a strong leadership presence for our guests, employees and suppliers
Ensure the smooth daily operation of the Housekeeping and Valet departments
Maintain a strong working relationship with our outsourced companies who are responsible for cleaning all guest rooms and public areas
Achieve high standards of cleanliness, by working closely with outsourced teams and our internal supervisors
Liaise with engineering, our off site laundry and front office departments to deliver optimum performance and collaboration
Oversee stock control and inventory including sourcing new products, suppliers and keeping up to date with trends

138

Housekeeping Manager Resume Examples & Samples

Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high
Be involved in and/or conduct departmental and hotel training
Motivate, develop, and manage associates according to Wyndham S.O.P.'s
Manage the interviewing process of candidates and follow standards for hiring approvals
Write and deliver associate performance reviews in accordance with Wyndham standards
Ensure compliance with SOP’s and procedures in department
Respond to guest complaints in a timely manner
Comply with weekly and monthly forecasting procedures
Ensure the training of department supervisors, and associates on SOP’s, report preparation and technical job tasks
Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
Assist the department head in inspecting all VIP rooms prior to arrival
Assist in maintaining required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
Assist in conducting monthly and quarterly housekeeping inventories on a timely basis
Monitor work orders and submit to engineering according to hotel procedures. Follow up on work orders to ensure completion
Respond to emergency situations using information contained in MSDS sheets. Keep MSDS sheets current and easily available
Review housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis
Must maintain constant communication with guest services

139

Housekeeping Manager Resume Examples & Samples

Maintains inventory and cost control systems for staffing, linen and cleaning supplies
Manages housekeeping staff: hiring, counseling, performance evaluations, training and development
Implement and maintain all operating and quality standards established for the Housekeeping and Laundry departments
Assists in the development of the department's annual budget
Coordinates staffing and payroll to conform with productivity and budgetary standards. Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. Prepares daily assignment sheets for all housekeeping employees
Inspects, monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
Conducts inventories of uniforms, linen, supplies and equipment as required and orders and receives supplies so as to maintain adequate inventory levels
Controls, monitors and communicates room status with front desk
Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
Evaluate condition of furniture, fixtures, décor, etc.; make recommendations and assist in the coordination of rehab projects
Conduct/attend staff meetings; attend various other related meetings to obtain and disseminate pertinent information
At least two years experience in a supervisory role, Rooms or Housekeeping experience preferred
Outstanding management, organization, communication and leadership skills
Ability to successfully coordinate staff in a high volume, time sensitive environment
Must be able to abide by the company appearance standards and compliance with the designated uniform

140

Housekeeping Manager Resume Examples & Samples

Maintain and implement as necessary the Hotel cleaning program. To include as a minimum Exterior Appearance, Housekeeping and Public Areas
Maintain and ensure a continual comprehensive preventative maintenance programme for the entire Hotel
Ensure daily operation runs smoothly

141

Housekeeping Manager Resume Examples & Samples

Directs and controls all subordinate housekeeping host to ensure that all
Assists in overseeing the laundry, uniform room, gardening department
Two or more years of progressive experience in a resort or hotel with similar operations. International resort or hotel experience is preferred
Strong communication and organizing skills
Due to visa requirements only Thai Nationals need apply

142

Assistant Housekeeping Manager Resume Examples & Samples

This position requires the performance of technical and administrative duties including writing and reviewing reports, monitoring department checkbooks, ordering inventory, and conducting associate reviews
Trains staff in all aspects of housekeeping, including guest service
Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; property inspections; and willingness and ability to engage in effective communication with management, peers, and associates

143

Laundry & Housekeeping Manager Resume Examples & Samples

Should have the ability to communicate well in English
Should be service oriented and have an energetic personality
Needs to have the exceptional leadership qualities to perform the duties of a laundry manager effectively
Should have at least 3 or more year’s experience
Should have working experience in a reputable hotel

144

Franchised Housekeeping Manager Resume Examples & Samples

At least 2 years of experience in a Housekeeping Management Role
Applicants with full service hotel experience will be preferred
Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping/Laundry operations

145

Housekeeping Manager Resume Examples & Samples

Must have the ability to communicate effectively with the public and employees
Two years prior housekeeping management experience required or previous hotel housekeeping experience is preferred
Should have experience in inventory control, scheduling and labor productivity. Must have basic computer skills
Must have a proven ability to lead and motivate a team

146

Assistant Housekeeping Manager Resume Examples & Samples

Inspects rooms and public space using an inspection checklist to ensure each room meets Company Quality Assurance Standards before being placed in the property management system as clean and available
Assist in ensuring efficient and timely communication with the General Manager, Front Desk Manager, Food & Beverage Management, and the Facilities department
Maintains communication with the Facilities department by providing a written work order and/or entering information into the Asgard system
Ensures all lost and found items are bagged, tagged, and logged into the Asgard system. Coordinates with Security and/or resort management to secure, store, and dispose of lost and found items according to state law
Completes all required company trainings and compliance courses as assigned
Adheres to company standards and maintains compliance with all policies and procedures
A minimum of six (6) months of experience in the hospitality, hospital or home/office cleaning field is required
Computer proficiency in Microsoft Word, Excel and Outlook
Ability to operate office machinery (i.e., computer, copy machine, fax machine)
Able to establish and maintain a cooperative working relation

147

Housekeeping Manager Resume Examples & Samples

Management and control of all areas of housekeeping, laundry, guest rooms, public area and parts of the back of house
Ensure service and production is provided in the proper manner, and with the usual high standards of a Four Seasons Hotel for both departments, housekeeping and laundry
Passing on information to other departments on housekeeping matters, in particular engineering, front desk and food & beverages
Fulfilment of tasks which relate to the personnel area, such annual evaluations, disciplinary measures, orient new employees
Identification of the necessary training measures
Secure an appropriate standard for clothing, hygiene, uniform, conduct and management of the housekeeping personnel
Hold regular departmental meetings
Understand, control and analyse the costs arising in the department, in order to assure adherence to budget
Involvement in the strategic planning and target setting for the hotel
Prepare the budget for the Housekeeping an Laundry Departments
Monitor and control inventories of work equipment, laundry and uniforms
Maintain open channels of communication with the other departments and with the General Manager
Supervise contractors in order to ensure that their contracts are fulfilled
Supervise housekeeping measures which serve the health and safety of personnel and guests, such as administration of the lost property office, key control, safety and security and emergency measures
Successful candidate must possess legal work authorization in Europe
College education required
Minimum 2 years of experience previous Housekeeping Manager experience with Four Seasons or another related organization
Ability to read, write and speak English in an excellent way
Decision-making and problem-solving skills
Ability to handle multiple tasks and make decisions in a fast paced client driven environment
Good working knowledge of all MS systems; Word, PowerPoint, Excel, Opera are required
Have access to our benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work for Four Seasons

148

Housekeeping Manager Resume Examples & Samples

Morale, Welfare and Recreation (MWR)
Navy Gateway Inns and Suites (NGIS)
Child and Youth Programs (CYP)
Fleet and Family Support Program
Family and Bachelor Housing
Galley Programs
Occasional Travel may be required
Include name and contact information for at least three (3) professional references in your resume
Proof of certification, if applicable to position requirements
If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50
If you are a current federal employee, submit your last evaluation
Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate

149

Hilton Milwaukee Assistant Housekeeping Manager Resume Examples & Samples

Counsel associates to include completion and administering of written performance appraisals
Administer discipline as needed and ensure disciplinary procedures are followed
Assist with all administrative responsibilities and completes written reports
Participate in the promotion of safety and security in assigned areas
Perform manual duties of subordinates as necessary to cover temporary staff shortages
Promote excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests/issues
Perform other duties and special projects as assigned
Ability to provide clear direction, instruction, and guidance to subordinates

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