Housekeeping Team Leader Resume Samples

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EG
E Grimes
Elna
Grimes
51575 Auer Camp
Boston
MA
+1 (555) 657 1409
51575 Auer Camp
Boston
MA
Phone
p +1 (555) 657 1409
Experience Experience
San Francisco, CA
Housekeeping Team Leader
San Francisco, CA
Haley, Jacobi and Nader
San Francisco, CA
Housekeeping Team Leader
  • Assist to manage all functions related to the cleanliness of the hotel’s guest rooms and floors
  •  Assist in monitoring the timely completion of maintenance work orders & guest requests
  • Manages the team's work schedule while complying with local labour legislation (according to the size of the hotel)
  • Assist to manage all aspects of room arrival including room, key and welcome pack preparation to ensure all new joiners are welcomed
  • Immediately report to the Assistant Manager any damages and/or losses to furniture, fixtures or equipment
  • Report any suspicious character loitering around and suspicious articles on floors to Security/Assistant Manager
  • Assist in monitoring the timely completion of maintenance work orders & guest requests
Dallas, TX
Housekeeping JAN .team Leader
Dallas, TX
Macejkovic, Keeling and Mraz
Dallas, TX
Housekeeping JAN .team Leader
  • Reports for duty punctually wearing the correct uniform and name badge at all times
  • Provides courteous and professional service at all times
  • Is constantly aware of the room status to obtain maximum vacant rooms for front office
  • Liaise and cooperate with the engineering department for all maintenance repairs to be done in the various areas
  • Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay
  • Ensures that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock
  • Ensures all deep cleaning programmes are carried out as per set schedules
present
Chicago, IL
Housekeeping Team Leader Wed-sun
Chicago, IL
Stehr and Sons
present
Chicago, IL
Housekeeping Team Leader Wed-sun
present
  • Additionally, perform any duty requested by Management to ensure efficient and effective operation of Community
  • Perform other duties as requested by Management to ensure efficient and effective operation of the Community
  • Assist with Quality Assurance checks
  • May be asked to assist with set-ups, requiring movement of furniture
  • Report any pertinent information to management directly related to the well-being of the resident such as changes in behavior
  • Assist with collection, bagging, and disposal of trash, as well as replacing trashcan liners
  • Ensure that the teams paperwork is properly completed each day
Education Education
Bachelor’s Degree in Hospitality Management With Excellent English Skills
Bachelor’s Degree in Hospitality Management With Excellent English Skills
Georgia Southern University
Bachelor’s Degree in Hospitality Management With Excellent English Skills
Skills Skills
  •  Ability to use a computer and complete basic mathematic calculations in a timely manner
  • Ability to demonstrate professional and responsive interactions with residents and their family members, staff, vendors and each other
  • Ability to use a computer and complete basic mathematic calculations in a timely manner
  • Ability to operate basic online inventory and ordering systems
  • Ability to use basic computer programs such as Outlook, Word, and Excel
  • Strong knowledge of Housekeeping operations
  •  Ability to operate basic online inventory and ordering systems
  •  Ability to use basic computer programs such as Outlook, Word, and Excel
  • Ability to lift and carry 50 pounds consistently up and down stairs
  •  Ability to utilize the full functionality of SMS or other property PMS
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7 Housekeeping Team Leader resume templates

1

Housekeeping Team Leader Resume Examples & Samples

  • Supervisory experience required; 2-4 years preferred
  • Basic computer knowledge required (Word, Excel, Outlook)
  • Experience working successfully with diverse staff
  • Knowledge of custodial chemicals and processes
  • Knowledge of custodial equipment scrubbers, extractors, vacuums, pressure washers
  • Ability to make sound business decisions under challenging conditions (e.g. primarily night-time)
  • Fluent in speaking and writing Spanish preferred
2

Housekeeping Team Leader Intern From December Resume Examples & Samples

  • Manage guest requests, including VIP amenities and communicating them to the relevant service
  • Be aware of all room categories and amenities
  • Ensure guest laundry is cleaned and delivered in a timely manner
  • Report maintenance issues to Engineering Department
3

Housekeeping Team Leader Resume Examples & Samples

  • Be completely familiar with and carry out policies and procedures set forth by the Hotel
  • Assist the departmental to control and reduce departmental expenses and control labour expenditure
  • Supervise, correct and retrain colleagues when the latter does not work to the Hotel Standards
  • Prepare daily schedule of room/house attendants and to colleagues accordingly
  • Inspect all checkouts, vacant, VIP, Out-of-Service, special attention rooms
  • To be familiar with Standard Operating Procedures and conduct training in accordance to the work instructions
  • Control & maintain cleanliness of rooms, corridors and service areas on a daily basis
  • Supervise proper care and use of equipment, linen lockers, carts, cleaning and guest rooms supplies
  • Ensure that all fire and safety regulations are adhered to - duly to inspect and report unsafe acts and take the necessary corrective actions
  • Block out-of-service rooms (OOS) whenever necessary for Engineering/Contractors to fix room’s defects. To check before releasing from OOS
  • Minimum GCE 'O' level Education
  • Read, write, speak English in order to communicate with guests
  • Presentable, well groomed with leadership quality
  • Positive thinking and Self motivated
  • Able to work under pressure and independently
4

Housekeeping Team Leader Resume Examples & Samples

  • Inspect guest rooms for quality assurance
  • Release inspected rooms
  • Effectively handle guest complaints
  • Clean, dust, and vacuum guest rooms to a five star standard
  • Adjust rosters, taking into consideration forecast, wage cost, ambassador requests etc
  • Ensure par stocks are maintained
  • Report any shortages in equipment to the manager
  • Conduct training including induction, product knowledge, Housekeeping brand standards etc
  • Performance management including reviews, coaching, disciplinary process, training and development
  • Report any maintenance issues to the Engineering department
5

Housekeeping Team Leader Resume Examples & Samples

  • Assist in training and directing staff to enable guest rooms to be cleaned in a timely manner
  • Utilize the PMS to set up zones, direct workflow, and regularly update the status of rooms
  • Effectively communicate between Housekeeping and the Front Desk
  • Monitor guest needs and dispatch associates accordingly
  • Process all Lost & Found to NPS or Security
  • Assist in the inventory and ordering of operating supplies for the Housekeeping department
  • Coordinate the distribution of guest supplies & linen across the property
  • Assist in the inspection of guest rooms and work with inspectors to assure that quality standards are achieved
  • Assist in the tracking of inspections for purposes of training and quality assurance
  • Open or close department as directed by management
  • Assist in monitoring the timely completion of maintenance work orders & guest requests
  • Assist in monitoring the condition of the Hotels grounds
  • Work with company safety officer to identify and fix risk & safety issues
  • Perform other duties as required by management
  • Six months previous housekeeping experience, previous experience in a lead position preferred
  • Must be able to demonstrate strong leadership skills in line with Aramark policies and procedures
  • Must possess and maintain a current and valid driver’s license
  • Ability to lift and carry 50 pounds consistently up and down stairs
  • Must have good oral, radio, phone, and email communication skills
  • Ability to read, write, speak and understand English
  • Ability to use a computer and complete basic mathematic calculations in a timely manner
  • Ability to operate basic online inventory and ordering systems
  • Ability to use basic computer programs such as Outlook, Word, and Excel
  • Ability to utilize the full functionality of SMS or other property PMS
6

Housekeeping Team Leader St David s Hospital Cardiff Resume Examples & Samples

  • Training of staff
  • Delivery of tool box talks
  • Response to helpdesk calls for attendance
  • Admin tasks
  • Hands on approach to manage shortfall
  • Management of laundry and distribution
  • Monitoring of cleaning standards
  • Experience of Cleaning in a Hospital environment or similar/ proven ability to supervise staff
  • BICS or knowledge of microfiber systems
7

Housekeeping Team Leader Resume Examples & Samples

  • A natural leader
  • PC literate
  • An aptitude for numbers and figures
8

Housekeeping Team Leader Resume Examples & Samples

  • Daily Room & Public Area Inspections
  • Training & Coaching Room, House & Public Area Attendants
  • Prepping of VIP Arrival Rooms
  • Handling Guest Situations/Glitches
  • Fluent in Comprehension, Writing, Reading and Speaking of the English Language
  • 2-3 years Housekeeping Room Attendant Experience
  • Attention to Detail
9

Housekeeping Team Leader Resume Examples & Samples

  • Ensures all direct report colleagues report for duty punctually, wearing the correct uniform and nametag, follows good hygiene habits and are courteous and professional at all times to ensure smooth operations and efficiency of the department
  • Liaise with the Engineering critical / pending maintenance issues to ensure immediate rectification
  • Supports and assist Coordinator and Assistant Accommodation Manager in all room requirements in order to effectively maintain colleague needs
  • Assist to manage all aspects of room arrival including room, key and welcome pack preparation to ensure all new joiners are welcomed
  • Send maintenance and necessary notification to room occupants on time and keep the accommodation notice board up to date on daily basis to ensure colleagues are well informed
  • Ensure proper control of master keys in all assigned areas to ensure colleagues safety
10

Seasonal Team Leader, Housekeeping / Laundry Resume Examples & Samples

  • Assisting with training and coordinating the hourly cleaners and laundry attendants. Aid in giving directions to ensure work orders, cleaning assignments and laundry is completed efficiently by the end of the day
  • Support Laundry Manager in motivating, directing, coaching and setting a positive example for all employees within the department
  • Assisting in monitoring the sorting, washing, drying, folding & storing of all ResortQuest linen. Help oversee the operation of all Laundry equipment and vehicles
  • Completing work orders and customer requests in a timely manner to ensure customers receive "Count on Me" service. Aids laundry manager in investigating and resolving guest complaints of unsatisfactory work or linen shortages as a preventative measure
  • Performing quality assurance checks to ensure standards are being followed such as inspecting the cleanliness of units daily
  • Developing and maintaining positive working relationships with others. Communicating, listening and responding appropriately to the views and concerns of other employees and customers
  • Contributing to the inventory of laundry and cleaning supplies. Safe guard against misuse and theft. Instruct staff on the dangers and warnings associated with chemical use and how they use them. Sort and count articles to verify quantities
11

Housekeeping Team Leader Resume Examples & Samples

  • Schedule and supervise daily work assignments
  • Investigates and resolves complaints
  • Demonstrates a willingness to learn
  • Strong knowledge of Housekeeping operations
12

Housekeeping Team Leader Resume Examples & Samples

  •  Assist in training and directing staff to enable guest rooms to be cleaned in a timely manner
  •  Utilize the PMS to set up zones, direct workflow, and regularly update the status of rooms
  •  Effectively communicate between Housekeeping and the Front Desk
  •  Monitor guest needs and dispatch associates accordingly
  •  Process all Lost & Found to NPS or Security
  •  Assist in the inventory and ordering of operating supplies for the Housekeeping department
  •  Coordinate the distribution of guest supplies & linen across the property
  •  Assist in the inspection of guest rooms and work with inspectors to assure that quality standards are achieved
  •  Assist in the tracking of inspections for purposes of training and quality assurance
  •  Open or close department as directed by management
  •  Assist in monitoring the timely completion of maintenance work orders & guest requests
  •  Assist in monitoring the condition of the Hotels grounds
  •  Work with company safety officer to identify and fix risk & safety issues
  •  Perform other duties as required by management
  •  Six months previous housekeeping experience, previous experience in a lead position preferred
  •  Must be able to demonstrate strong leadership skills in line with Aramark policies and procedures
  •  Must possess and maintain a current and valid driver’s license
  •  Ability to lift and carry 50 pounds consistently up and down stairs
  •  Must have good oral, radio, phone, and email communication skills
  •  Ability to read, write, speak and understand English
  •  Ability to use a computer and complete basic mathematic calculations in a timely manner
  •  Ability to operate basic online inventory and ordering systems
  •  Ability to use basic computer programs such as Outlook, Word, and Excel
  •  Ability to utilize the full functionality of SMS or other property PMS
  • Must be fluent in the English language both spoken and written
  • Advanced cleaning/quality assurance experience is required
13

Housekeeping Team Leader Resume Examples & Samples

  • Diploma in Hotel Operations
  • 2 years experience working with 5 star hotel in Housekeeping as a team leader
  • Basic knowledge of Opera - housekeeping
  • Task Trainer
  • H&S certified
14

Housekeeping Team Leader Resume Examples & Samples

  • Assist with the efficient running of the department in line with Hyatt International’s Corporate strategies and Brand standards, whilst meeting employee, guest and owner expectations
  • Assist to manage all functions related to the cleanliness of the hotel’s guest rooms and floors
  • Supervise the day-to-day operation of the department to ensure room attendants deliver the brand promise and provide exceptional guest service at all times
  • Handle and follow up guest complaints in an efficient manner to make sure problems are resolved satisfactorily
  • Assign duties and responsibilities to Room Attendants
  • Report and follow up on repair and maintenance work
  • Plan, schedule and supervise daily and weekly cleaning tasks
  • Actively participate in daily briefing and department meetings
  • Ensure the transmission of information between day and evening
  • Participate in the management of the floors
15

Housekeeping Team Leader Resume Examples & Samples

  • To report for duty punctually wearing the correct uniform and name badge at all times
  • Liaise and cooperate with Front Office to ensure all areas are ready as per the needs of the department
  • Liaise with Banqueting and the Food and Beverage Department in order to ensure all areas are ready as per the needs of the department
  • Is constantly aware of the room status to obtain maximum vacant rooms for sale
  • Liaise and cooperate with the Engineering Department for all maintenance repairs to be done in the various areas
  • Complete daily checks of all guest rooms on allocated section and report discrepancies found and to make sure that all guest rooms are ready to used
  • Ensure that mini-bars are checked and refilled daily
  • Coordinate VIP room, make-up rooms and rush rooms
  • Check VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay
  • Ensure that pantries and HK trolleys are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock
  • Ensure all deep cleaning programmes are carried out as per set schedules
  • Ensure that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done
  • Understand and adhere to all fire safety procedures
  • Carry out other duties assigns by the Executive Housekeeper/ Housekeeping Manager
  • Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood
  • Control department forms and records according to the Jumeirah standards for Document Control
  • Adhere to Departmental Performance Plan
  • Run various status reports in order to do opening shift
  • Review log books for special request and instructions
  • Monitor and issuance of various keys: master keys, floor master keys, pantry keys and mobile phones
  • Inform security of any emergency brought to Housekeeping attention
  • Update room status whenever required
  • Respond promptly and politely to any request from guests. Details to be logged in the log book
  • Maintain high standard of hotels policies relating to fire, health, safety, hygiene and sanitation at all times
16

Housekeeping Team Leader Resume Examples & Samples

  • An excellent level of English
  • Effective organisational skills; able to prioritise tasks and self manage their workload
  • Friendly, approachable and professional
  • Trustworthy, Honest and committed to the position
17

Housekeeping Utility Worker Team Leader Resume Examples & Samples

  • 4) Maintain hard floor surfaces, including scrubbing, mopping, burnishing, stripping and waxing
  • 6) Clean vertical surfaces such as doors, walls, or windows
  • 7) Trash removal including refuse and recycling by following procedures utilizing compactors, trucks, and carts
  • 8) Maintaining trash rooms cleanliness
  • 9) Performs minor preventative maintenance, and upkeep of Housekeeping equipment
  • 10) May be asked to assist with cleaning of any community area or fill in for housekeeping staff
  • 11) Report any pertinent information to management directly related to the well-being of the resident such as
  • Ability to safely operate carpet care equipment, hard floor care equipment, trash removal equipment and
  • One to three years previous experience in floor care and floor finishing techniques
  • Previous experience in a leadership role (preferred)
  • Minimum of three years of verifiable licensed driving experience and a history of safe driving as noted through a three year motor vehicle record check
  • Proficiency working with computers (preferred)
18

Housekeeping JAN .team Leader Resume Examples & Samples

  • Reports for duty punctually wearing the correct uniform and name badge at all times
  • Provides courteous and professional service at all times
  • Liaises and cooperate with front office to ensure all areas are ready as per the needs of the department
  • Liaises with banqueting and the food and beverage department in order to ensure all areas are ready as per the needs of the department
  • Is constantly aware of the room status to obtain maximum vacant rooms for front office
  • Liaise and cooperate with the engineering department for all maintenance repairs to be done in the various areas
  • Completes daily checks of all guest rooms and or public areas on allocated section and reports discrepancies found
  • Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay
  • Ensures that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock
  • Ensures all deep cleaning programmes are carried out as per set schedules
  • Ensures that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done
  • Understands and adheres to all fire safety procedures
  • Carries out other duties assigned by the Executive Housekeeper/ Housekeeping Manager
  • Is aware of the company’s Quality Policy, Vision, Mission Statement, Guiding Principles and Hallmarks and ensures that these are put into practice in our daily work activities
  • Communicate new or amended procedures to colleagues in a timely manner, ensuring they have been understood
  • Adheres to Departmental Performance Plan
  • To train and coach all housekeeping attendants according to the monthly training plan set-up by the departmental trainer
  • Assists in all inventories, which are conducted on a monthly or quarterly basis
  • Allocates rooms to housekeeping attendants according to the system implemented in the hotel
  • Ensures that a complete handover is done at the end of every shift, logging any relevant information or requests
  • To control the usage of guest amenities, cleaning chemicals, cleaning equipment and linen ensuring that there is no misuse, wastage or over ordering
  • Assists Executive Housekeeper/ Housekeeping Manager or designate in any special projects
19

Housekeeping Team Leader Wed-sun Resume Examples & Samples

  • Trains, mentors, and coaches new employees
  • Monitors team throughout the day and reinforces safety practices
  • Ensures adequate supply levels are maintained
  • Inspects assigned areas and equipment to ensure that cleanliness and safety standards are maintained
  • Keep supervisor and manager informed of all pertinent information in a timely manner
  • Ensure that the teams paperwork is properly completed each day
  • Assist with Quality Assurance checks
  • Additionally, perform any duty requested by Management to ensure efficient and effective operation of Community
  • Must have excellent; customer service, communication and problem solving skills
  • Ability to motivate staff
20

Housekeeping Team Leader Resume Examples & Samples

  • Initiate and maintain effective communication within the Housekeeping Department and with other departments
  • Be familiar with the entire property
  • Assist the department to control and reduce departmental expenses and control labor expenditure
  • Attend departmental meetings and conduct roll calls for the associates
  • Maintain and observe grooming standards set by the Hotels
  • Counsel and guide staff when necessary
  • Be responsible for the safety and security of assigned keys, mobiles and pagers
  • Prepare daily schedule of room/house attendants and to staff accordingly
  • Work in the Housekeeping Co-ordinator’s office as required and supervise all the Housekeeping Co-ordinator's functions and tasks
  • Control and minimize out of service rooms during high occupancy
  • Inspect all VIP rooms before the arrival time or by the assigned time whichever is earlier
  • Be familiar with all chemicals and equipment
  • All necessary follow up must be communicated to the next shift Team Leader if job cannot be completed within shift
  • Ensure that the correct status of each guestroom is communicated
  • Assist the House Attendants when the need arises
  • Handle Lost & Found when and where necessary
  • Immediately report to the Assistant Manager any damages and/or losses to furniture, fixtures or equipment
  • Report any suspicious character loitering around and suspicious articles on floors to Security/Assistant Manager
  • Comply with hotel and department policies and procedures at all times
  • Minimum at least O'Level
  • Minimum at least 1 year of experience in related field
  • Able to read, write and communicate in English
  • People-oriented and Service focused
  • Well groomed with leadership skills
  • Able to handle and manage heavy loads
  • Able to work on shift hours and Weekends/Public Holidays
21

Housekeeping Team Leader Resume Examples & Samples

  • Requires a at least 1 year of Hotel experience in housekeeping operations with a recognized qualification or previous significant operational experience in order to lead the team to manage the day to day operational complexities within the department
  • Experience on leading multi-discipline Housekeeping teams
  • Exhibits patience, flexibility, and the ability to work effectively in a fast paced environment
22

Housekeeping Team Leader Resume Examples & Samples

  • Sanitizing sinks and toilets in restrooms
  • Cleaning floors (sweeping/mopping tiles, vacuuming carpets)
  • Stripping, waxing, and buffing tile or linoleum floors
  • Emptying trash bins and cans
  • Filling dispensers (paper towels, soap dispensers, toilet issues)
  • Cleaning kitchen areas, office furniture, windows, and windowsills; disinfecting door handles and knobs
  • Providing team's instruction/training and ordering/tracking supplies
  • Knowledge of sanitary and safety standards relating to disease and infection control
  • Knowledge of occupational hazards and safety measures in cleaning work
  • Knowledge of chemical interactions when cleaning solutions are mixed
  • Knowledge of instructional methods in staff training; staff leadership and work management practices
  • Skill in verbalizing instructions
  • Skill posturing body to avoid work injuries
  • Skill mixing and applying cleaning agents
  • Ability in leading, demonstrating, and training; working with staff to meet team goals
  • Ability to organizing and prioritizing duty and task schedules
  • Ability applying safety procedures to minimize accidents and injuries
  • Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)
  • Be subject to a search of Child Protective Services Central Registry
23

Team Leader, Housekeeping Resume Examples & Samples

  • Managing a full team of cleaning operatives and housekeepers and being in control of the full cleaning and Housekeeping operation across a ward (and other wards in other team leader's absence)
  • Hands on role which will include some on site cleaning/covering of shifts
  • Carrying out stock taking and conducting weekly audits with the Team Manager/Client
  • Attending site meetings site teams when required
  • General HR administration including completion of Return to Works and carrying out disciplinary hearings where needed
  • To manage annual leave, sickness and arrange cover accordingly
  • To collate information for overtime
  • Recruitment of staff as necessary
  • Liaising with the helpdesk with incoming jobs on reactive service requests
  • Ensuring a high standard of service is delivered and maintained at all times in line with the service delivery regimes
  • To work closely with the site's Estate teams and create a good working relationship
  • Carry out action plans for all non-compliance issues raised on the audit and act upon them to ensure compliance is met
  • Previous experience of cleaning within a Hospital or similar environment
  • Proven ability to supervise staff
  • Physically fit to undertake required duties