Solution Representative Resume Samples
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Solution Representative Resume Samples
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MM
M Mohr
Mariano
Mohr
6059 Cleveland Vista
Chicago
IL
+1 (555) 302 9211
6059 Cleveland Vista
Chicago
IL
Phone
p
+1 (555) 302 9211
Experience
Experience
Dallas, TX
Solution Representative
Dallas, TX
Mayert, Grimes and Bogisich
Dallas, TX
Solution Representative
- Contacting net-new customers F2F, over the phone, via social media and through existing industry networking and training events to identify new opportunities
- Responsible for demonstrating the value of out-tasking, and leveraging off-shore labor models
- Develop revenue opportunities through a variety of lead generation activities including cold-calling and marketing led programs
- Conducting market research and mapping to identify cross-sell and upsell opportunities specifically within the existing customer base
- Possess expert knowledge of value solutions based selling, as well as account planning, prospecting, business development and strategy development
- Conducting market research and mapping to identify net-new target accounts outside of the existing customer base
- Leading customer presentations while describing IBM's point of view, solution and proposal through a value-driven sales approach
Detroit, MI
Customer Solution Representative
Detroit, MI
Huels, Feest and Langworth
Detroit, MI
Customer Solution Representative
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management
- Effectively communicates (written and verbal) with internal workgroups to resolve problems within established service levels
- Identify opportunities and provide feedback relating to continuous company/ department improvement
- Manages multiple tasks or cases simultaneously with minimal supervision
- Participates in projects for process or quality improvements
- Works with escalated customers and recommends actions in post incident reviews
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
present
Boston, MA
Technical Solution Representative
Boston, MA
Fisher, Ruecker and Kuhlman
present
Boston, MA
Technical Solution Representative
present
- Working independently while using standard protocol to respond to more complex customer issues
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
- May act as a mentor to lower level employee working on similar hardware and software
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise)
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Iowa State University
Bachelor’s Degree in Business Administration
Skills
Skills
- Ability to build consistent new revenue pipeline
- Commitment to stay current with industry/sector trends
- Ability to articulate, define and execute creative strategies to grow the ESS business and reach new markets
- Ability to effectively interface within a multi-unit sales organization
- Business acumen and ability to position solution value and Return On Investment (ROI)
- English: Fluent
- At least 10 years experience in relevant working experience
- Chinese simplified: Fluent
- 10 years experience in direct or indirect software sales
- German: Fluent
11 Solution Representative resume templates
Read our complete resume writing guides
1
Customer Solution Representative Resume Examples & Samples
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
- Monitor the service event through completion for compliance
- Manage the service requests of customers through different access channels
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management
- Works with escalated customers and recommends actions in post incident reviews
- Manages multiple tasks or cases simultaneously with minimal supervision
- Superior communication skills both written and verbal (English/Arabic)
- Excellent fluency in language to be supported
- Experience in a phone based remote role
- Oversee compliance with operating procedures and standards
2
Solution Representative Brand Specialist Resume Examples & Samples
- Understanding of information management & big data software
- At least 5 years of field sales experience, selling enterprise software and solutions to corporate I.T. decision makers
- Experience in any of the following competitive offerings is very strong assets: Oracle, Microsoft, Informatica, Sybase, etc. Experience with ISV solutions such as SAP, Oracle e-Business, PeopleSoft, JD Edwards, Siebel is also a strong asset
- Ability to sell value to senior executives and Senior I.T. Leaders
- Possess a track record of prospecting and qualifying sales leads, the ability to develop value propositions and influence Senior I.T. Leaders at the "C" level
- Seasoned ability to package solutions or deals, presenting, negotiating and closing skills
- Ability to direct teams who are not under your immediate report, including telesales who support this offering, the technical resources implementing the software and solution elements, plus business partners
- Completed sales training that have developed your solution selling strategies and techniques
- Completed an undergraduate degree with a preference to Business or information technology area
- Live in Quebec (preferably in or near Montreal)
- Travel is required (across Quebec but customers primarily located in and around Montreal with some customers in Quebec City)
- At least 5 years experience in SW Sales
3
Solution Representative Brand Specialist Resume Examples & Samples
- At least 8 years experience in enterprise software sales
- At least 8 years experience in in developing long term strategic business relationships across the client organizations. The SCL works closely with all software brand specialists assigned to the accounts to drive opportunities
- At least 8 years experience in business development and opportunity Identification of software opportunities within the client organizations, and determines the appropriate IBM resources to engage to drive opportunities to closure
- At least 8 years experience in accurate software forecasting for the account(s) on an ongoing basis
- At least 5 years experience in and demonstrated knowledge of the Oil and Gas industry, and will have sold software solutions to organizations in this industry in a previous career role
4
Solution Representative Resume Examples & Samples
- Minimum 5 years of professional direct selling experience
- English: Fluent (spoken, written and read)
- French: Fluent (spoken, written and read)
5
IT Solution Representative Resume Examples & Samples
- Good communication skills and fluent in English, experienced on handling high management level staff from the Client
- Strong academic background, with a bachelor’s degree in business or computer science
- 8 years+ experience in IT services selling, including
- Enterprise VDI system and service planning / design / implementation selling experience
- Enterprise mobility system and service planning / design / implementation selling experience
- Familiar with IT architecture planning and management selling
- Experience with enterprise IT management / VDI / Mobility operations management is preferred
- First-hand knowledge of the mobile enterprise solution market
6
Solution Representative Resume Examples & Samples
- Demonstrate understanding of client requirements regarding enterprise security controls, policies and related technologies, and how IBM Security Intelligence solutions can meet these requirements
- Be able to recognize compelling reasons for clients and prospects to act upon these requirements, and in turn be able to communicate how to persuasively articulate how comprehensive IBM security intelligence solution(s) can best meet these requirements
- Demonstrate knowledge of enterprise client budgeting and purchasing processes, typical recommender and decision maker roles involved, and how to progress security opportunities from opportunity identification to closure
- Be capable of presenting and articulating the differentiated value of IBM Security Intelligence solutions compared to competitors in the market
- Have experience successfully leading sales teams in complex, competitive sales situations, including PoCs and extensive demonstrations
- Understand, and be able to articulate to clients, deployment processes and best practices to lower deployment risk and accelerate time to value
- Show evidence of working cohesively with channel partners to develop customer relationships and ensure clients are provided with the best available IBM solutions
- At least 3 years experience in Security Consulting/Sales/Technical
7
Industry Solution Representative Resume Examples & Samples
- Develop and maintain knowledge to address clients' business issues (business, industry or technology pressures) with solutions that improve the client's ROI
- Understand the client's business and needs in the context of the industry
- Create client value propositions which are tailored to the client's specific business need and are superior to those of the competition
- Establish and maintain IT and LOB executive-level relationships with key decision-makers
- Job roles includes
- Identify/validate solutions
- Develop solutions matched to client's requirements and close the opportunity
- Effectively manage resources and projects
8
Solution Representative Resume Examples & Samples
- At least 5 years experience in business to business sales
- At least 3 years experience in working in or selling to a specific industry
- Danish: Fluent
9
Solution Representative Resume Examples & Samples
- Achieve/exceed assigned PCI quota as assigned by the regional and segment leaders on a consistent basis
- Establish and maintain partnerships with external IBM business partners
- Define and execute on sales plays and competitive differentiators
- Meet and exceed all internal controls, including reporting, expenses, etc
- Plan and forecast with using IBM’s PCI solutions that align finance and operations
- Accelerate financial close and reporting process, all while providing greater transparency and confidence in numbers
- Develop competence and credibility surrounding the PCI offering and it's application in Retail, Insurance, Banking, Wealth Management, M&E, E&U, and other verticals
- Proven track record of consistent sales quota achievement
- Territory assignment will be dedicated to a geographic sales coverage
- Variable compensation is measured against achievement of an assigned sales quota
- Ability to penetrate accounts and meet with stakeholders within accounts
- Ability to manage sales through forecasting, build a pipeline, account resource allocation, account strategy, and planning
- Ability to initiate and close multiple deals at once
- Possess expert knowledge of value solutions based selling, as well as account planning, prospecting, business development and strategy development
- Demonstrated communication and interpersonal skills with technical aptitude to deliver powerful, succinct, convincing, and customer-focused presentations at all levels of an organization
10
Solution Representative Resume Examples & Samples
- Practical level at least 5 years above of sales for database, data warehouse, analytics solution
- With track of financial service industry knowledge is preferred. proved top banks client experience is plus
- Inspires and self- motivates
- Champions Change
- Develops Strategic Perspective
- Preferred experience and knowledge of specific solution areas (competitive)
- Background in complex solution-sales approach – consultative selling
- Strong communication (verbal and written) and presentation skills; fluency in English
- Experienced in working in an international matrixes organization
11
Solution Representative Resume Examples & Samples
- Manage china communication and banking industry to drive System Middleware Solution sales and expand existing business
- Provide SMW sales leadership
- Own SMW sales opportunities to closure
- Work with other sellers and units of IBM as needed to create an effective solution for the client
- Maintain a thorough understanding of your assigned industry, including industry trends, industry business processes, industry financial measurements and performance indicators, and key client competitors
- At least 5 years experience in relevant working experience
12
Solution Representative Resume Examples & Samples
- Strong sales skills and successful sales track records during the past three years inside or outside IBM
- Knowledge of Cloud software or similar fully integrated solutions for all aspects of the software delivery life cycle, process automation and collaboration across distributed development teams
- Knowledge of development processes ie. Mobile app development, Test and Deployment processes etc. will be preferred
- Familiar with DevOps and Bluemix, and a good understanding of development models (waterfall, agile, etc.) will be preferred
- Software selling background is preferred
- Excellent customer relations as well as verbal and written communications skills
- Ability to successfully close business deals
- Ability to manage multiple accounts simultaneously
- Ability to negotiate and prioritize projects
- May require travel
- At least 3 years experience in sales and a proven track record
- At least 3 years experience in developing strategic valuepropositions
- At least 3 years experience in applying best practise methods/standards & tools
13
Solution Representative Resume Examples & Samples
- At least 6 months experience in Selling Storage
- At least 1 year experience in / with applying knowledge of Storage Growth Solutions
- At least 6 months experience in performing opportunity pipeline management
14
Solution Representative Resume Examples & Samples
- At least 3 years experience in Consultative Selling
- At least 3 years experience in Consulting Tecniques
- At least 3 years experience in Negotiation skills
- At least 3 years experience in Forcasting and Planning
- Italian: Fluent
15
Solution Representative Resume Examples & Samples
- Drive and achieve IGF financing volume and revenue in the assigned territory
- Develop and manage the assigned territory. Build effective working relationship with clients, IBM brands and coverage team, business partners, solution providers and related IT vendors to create and close new financing opportunities in the territory
- Identify clients' requirements, and structure financing solutions that meet clients' needs and create value. The IGF CuF Sales Specialist is expected to drive and lead the financing proposal and be able to present and discuss the merits of the proposal to the client
- The ability to sell IGF value propositions: Articulate the financing solutions and benefits, and be able to advice and offer financing solutions that satisfy clients' requirements while balancing the credit risks, and payments collectability
- Lead and close the financing opportunity, work with supporting IGF functions (including but not limited to credit, pricing, legal, accounting, tax, administration and operations) and leveraging on other sales related IGF functions such as channels, dealmaker, etc. The IGF CuF Sales Specialist is expected to handle objections and resolve issues that may hinder the closing of the deals
- Bachelor degree in a relevant discipline (e.g.: banking & finance, commerce, accounting, business administration or economics), or equivalent. MBA will be a bonus
- At least 3 - 5 years of financing sales experience with good sales track record
- Excellent written and verbal communication skills - English, Cantonese, and Mandarin
- Good grasp of financial arithmetics and credit concepts. Experience with deal structuring and understanding of leasing legislation are required
16
Solution Representative Resume Examples & Samples
- Develop critical relationships with practitioners at all levels of key clients to help them develop an awareness for the value of SI solutions for helping them grow their business and differentiate vs their competitors
- Build a growing business that is constituted by a healthy mix of consistent run-rate transactional business with existing clients, and larger transformational wins with new clients or new departments of existing clients
- Work with IBM client executives and software coverage leaders to build awareness for the SI solution and mobilize the broader IBM team as a tool for helping to build growing pipeline
- Develop relationships with existing customers and demonstrating the critical nature of SI solutions in their specific diverse missions at the field level to ensure continuing base growth and run-rate revenue
- Achieve quarterly and yearly revenue targets for SI solutions as established by IBM
- Develop revenue opportunities through a variety of lead generation activities including cold-calling and marketing led programs
- Develop, manage and progress pipeline revenue by through sales cycle management and strategy
- Prospect, cold call, generate leads and results driven competencies important
- Develop material and demonstrations to show effective use of SI products in customer mission specific environment. These presentations/demonstrations will be tailored to specific existing accounts and mission workflows for high level, key decision-makers to show how critical SI is to the overall organization mission
- Attain and maintain knowledge of SI solutions, and become a trusted advisor to customers
- At least 3 years experience in maintenance, engineering or other physical infrastructure related roles
- At least 3 years experience in inside or client facing sales role
- Readiness to travel nationally up to 25-50%
- English: Fluent French is an asset
- Certified Fraud Examiner (CFE)
- At least 1 year experience in Government, Telco, Manufacturing, Retail, etc. industries
17
Solution Representative Resume Examples & Samples
- Developing a thorough professional working knowledge of the solutions portfolio in order to demonstrate eminence and interact meaningfully with customers to identify their business concerns and areas for opportunity
- Conducting market research and mapping to identify net-new target accounts outside of the existing customer base
- Conducting market research and mapping to identify cross-sell and upsell opportunities specifically within the existing customer base
- Contacting net-new customers F2F, over the phone, via social media and through existing industry networking and training events to identify new opportunities
- Progressing and closing qualified opportunities with a focus on the Tiers 3-5 space
- Working closely with the IBM IOT sales specialist team to identify new opportunities for them and provide them with beneficial market research that will enable them to further enhance their sales pipeline
- Working closely with the IBM IOT technical sales team to understand product direction, trends, strenghts, and weaknesses to further enhance both individual and team marketplace understanding and competitive analysis
- Quick and creative thinking, ideation, and generation of new ideas and themes
- Willingness and ability to contact net-new clients without introduction
- Technical aptitude to understand IOT solutions and their business relevance
- Business acumen and understanding
- Working knowledge of financial factors and levers in a variety of industries
- Willingness to be available outside of normal working hours
- Social media and/or graphics skills
18
Solution Representative Resume Examples & Samples
- Develop critical relationships with practitioners at all levels of key clients to help them develop an awareness for the value of Safer Planet solutions to the mission of their organization
- Build a growing business across all Canadian accounts that is constituted by a healthy mix of consistent run-rate transactional business with existing clients, and larger transformational wins with new clients or new departments of existing clients
- Work with IBM client executives and software coverage leaders to build awareness for the Safer Planet portfolio of solutions and mobilize the broader IBM team as a tool for helping to build growing pipeline
- Secure year to year renewal of license support and enterprise renewals by maintaining relationships with existing customers and demonstrating the critical nature of Safer Planet solutions in their specific diverse missions at the field level to ensure continuing base growth and run-rate revenue
- Develop material and demonstrations to show effective use of Safer Planet products in customer mission specific environment
- Provide follow on documentation in regard to mission supported, potential competitive threats and expansion opportunities of Safer Planet products, based on visits to existing customer
- Identify competitive situations within existing customer spaces and gather information about how to neutralize the threat
- Attain and maintain knowledge of how to apply Safer Planet products to support the various missions of our customers
- Become expertly familiar and maintain familiarity of all Safer Planet products
- At least 3 years experience in intelligence analysis, law enforcement or commercial fraud analysis
- Readiness to travel frequently between Ottawa and Montreal
- At least 1 year experience in Government, Telco, Financial Services, Retail, etc. industries
19
Solution Representative Resume Examples & Samples
- Good knowledge of Industries, such as Banking, Manufacture, Retail
- Experience of large value, complex, solution selling preferably in the Banking, Manufacture, Retail industry
- Basic technology awareness
- Good written and oral communication skill
- Well organized
- Self-motivated, hard working
- Fluency in English and Chinese
- At least 3 years experience in local market experience
20
Solution Representative Resume Examples & Samples
- Thoroughly understand the client's business, including their organization, financials, competitiveness in the market, and business issues
- Create solutions which are tailored to client's business needs and integrates the Enterprise Content Management (=ECM) capabilities in a way that is valued by the customer and superior to the competition
- Understands and navigates IBM to identify and acquire critical resources needed to develop the best solution for the client
- Understand and apply IBM strategies and offerings for the Enterprise Content Management brand
- Promote specific brand capabilities to develop a winning solution which addresses the client's unique business needs
- Maintain an understanding of the client's industry and how the client's business fits within it
- Understand IBM brand/product capabilities in order to develop winning solutions that deliver client value propositions, are tailored to the client's specific business needs, and are superior to the competition
- Awareness of IBM's methods and models used in the solution and can articulate their value to the client's business, including their organization, financials, competitiveness in the market, and business issues
- At least 4 years experience in Content Management
- At least 4 years experience in Sales
21
Solution Representative Trainee Resume Examples & Samples
- 1) passionate, inquisitive personality
- 2) strong communication skills
- 3) strong analytic skills
22
Banking Client Solution Representative Resume Examples & Samples
- Serves as the client’s single focal point for Global Technology Services (GTS) and has ultimate responsibility for GTS in the account
- Serves as the GTS brand focal point on the cross brand IBM sales team in his assigned territory
- Creates and executes the sales GTS strategy fin the assigned territory, driving GTS pipeline generation, progression, and closure and be responsible for client satisfaction and growth
- Develops and maintains strong client relationships with C-Level and key influencers, in the IT and line of assigned industry, business organizations, based on a history of performance and credibility, earning a reputation as one of the client’s trusted business advisors
- Demonstrates a high level of business acumen and applies a thorough understanding of the client’s business, organization, strategy, financial position, and business issues
- Maintains a thorough understanding of the client’s industry, including industry trends, industry performance indicators and key client competitors in their industry
- Understands and applies IBM’s strategies and offerings for all GTS Service Lines and IBM industry solutions to address the client’s business needs
- Understands and navigates IBM to identify, acquire and coordinate a team of critical resources needed to address client needs; leads the cross-functional team to develop the best solution for the client
- Identifies solution opportunities by aligning IBM’s industry and GTS strategies with the client’s most important business needs
- Responsible for overall client satisfaction for servicesKey Measurements
- High leverage incentive plans (based on clients covered):Signings, GP, and, Revenue
- Banking and Financial Services Industry deep knowledge
- Deep understanding of the Saudi Market
- Proven track record of successful sales especially in large Infrastructure projects in this industry
- Bachelor Degree in Engineering, Computer Science or Equivalent, MBA is preferred
- 10-12 years min experience in similar position with MNCs preferably in Saudi
23
Solution Representative Resume Examples & Samples
- High leverage incentive plans (based on clients covered)
- Maintains deep ITS services knowledge
- Creates solutions tailored to client business needs
- Develops strong client relationships within IT and LOB organizations
24
Aftermarket Solution Representative Resume Examples & Samples
- Minimum 10 years of commercial/field experience in the on-highway truck industry
- Minimum 10 years of dealer/distribution-facing experience in commercial/industrial market
- Minimum 5 years of parts/product support experience in commercial/industrial market
- Minimum 5 years sales experience
- Minimum bachelor's degree education
- Cross-industry experience
- Proven commercial / analytical skills to define and prioritize opportunities and drive action
- Demonstrated communication/presentation skills
- Strong initiative and ability to work independently
25
Aftermarket Solution Representative Resume Examples & Samples
- Minimum 5 years of commercial/field experience in the on-highway truck industry
- Minimum 5 years of dealer/distribution-facing experience in commercial/industrial market
- Minimum 3 years of parts/product support experience in commercial/industrial market
- Minimum 3 years sales experience
26
Solution Representative Resume Examples & Samples
- Excellent understanding of cloud technologies and the cloud marketplace
- Alternatively: High learning aptitude and high willingness to ramp up skill building on cloud fast
- Willingness to continuously keep cloud skills up to date
- Provocative selling experiences
- See aboth
27
Solution Representative Resume Examples & Samples
- Leading customer presentations while describing IBM's point of view, solution and proposal through a value-driven sales approach
- Responsible for demonstrating the value of out-tasking, and leveraging off-shore labor models
- Collaborates with, and acts as a liaison between our customers, sales, pre-sales solution development and delivery teams during the end-to-end engagement and sales process
- Developing the financial solution for an engagement based on client requirements, developing business cases, CBAs, and executing a CFO-targeted financial sale
- Leading multi-disciplinary teams in developing complex solutions for specific client opportunities and in developing client deliverables such as a request for information (RFI), request for proposal response (RFP), and statements of work (SOWs), and client proposals/ presentations
- May be asked to conduct formal enablement sessions in the areas of Infrastructure Management Services (both Traditional and Cloud) to various stakeholders, IBM internal Opportunity Owner and Opportunity Identifying communities, business partners and customers
- At least 3 years’ experience in IT Services Solution Selling, or Consulting to IT executives; e.g.: CTOs, CIOs, VP of Infra, Data Center Directors
- Preferred geographic location: Northeast US (NY, NJ, CT, PA)
- Readiness to travel up to 50% annually
- At least 2 years’ experience in 1 of the following sectors: public, industrial, financial services, distribution, and/or communications sector
- At least 2 years’ experience in Technical Solution Development
- At least 3 years’ experience in Leveraging Partners/Solution Providers
- At least 3 years’ experience in Insurance Sector Selling
- At least 3 years’ experience in Business Case and Proposal Development
- At least 5 years’ experience in Face-to-face Opportunity Identification
- At least 5 years’ experience in Selling to Data Center Executives
- At least 5 years’ experience in Technical Solution Development
- At least 3 years’ experience in Selling Infrastructure Support Services / Managed Services
- Preferred geographic location: XXXXXXXXXX
- At least 3 years’ experience in Industrial Sector Selling
28
Solution Representative Resume Examples & Samples
- At least 5 years experience in IT Sales
- At least 5 years experience in effective consultative sales skills
- At least 2 years experience in Technical Support Services business and technical skills
- At least 8 years experience in IT Sales
- At least 5 years experience in Technical Support Services business and technical skills
29
Customer Solution Representative Resume Examples & Samples
- Operate by logging into Avaya System
- Control different Tools such as Click Schedule, SAP, Easitool and OPT, in order to perform field resource allocation/scheduling and inventory research
- Process tasks in OPT queues ordered by priority
- Place Order through One Page tool
- Analyze part Description to find Alternative Parts Solutions
- Manage the Field Engineer calendar and select the appropriate resource with the correct product skills according to the region in which the customer is located
- Take escalations for Urgent request from Stakeholders and by Management
- Respond Calls from Internal or External Customer to provide information over onsite and part status
- Establish contact with Stakeholders by phone, email or Trough internal chat, of the respective scenarios in order to take additional steps to solve customer problem
- Utilize Data bases, to match HP obligations against customer contract
- First level university degree in business administration or industrial engineering or equivalent experience
- Proficient in English and Spanish, both written and oral
- Able to adapt within different schedules during a day shift according to business needs
- Proficient with Microsoft Office (Outlook, Excel, Power Point)
- Able to adapt to short notice procedures and changes
- Strong negotiation skills
- Able to handle high stress situations with tight deadlines
- Advanced analytical skills, fast learner and self-driven
- Self-started
- Team work skills, solidary when common goals need to be reached
- Familiarity with computer technology and computer use proficiency
30
Watson Iot-asset Management Solution Representative Resume Examples & Samples
- Achieve assigned revenue targets or other business objectives
- Maintain current knowledge of IBM’s Internet of Things software solutions across the On-Premise & SaaS offerings
- Work with channel to expand partnerships with business partners
- Engage in client-facing sales negotiations with CxO level
- Participate in wider Asset Management community
- Educate wider IBM organization to drive innovation
- Update sales forecast through Sales tool in a timely and accurate mannner
- BA degree required
- 10 years of experience in Asset & Facilities Management
- Proven track record on winning complex, large size deals
- Subject matter expertise in following industries are preferred: Oil and Gas; Manufacturing; Auto; and Electronics
- Candidates must also possess demonstrated leadership skills, written/verbal communication skills, organizational skills, the ability to multi-task, and the ability to work independently with minimal supervision and exhibit professional business conduct at all times
31
Solution Representative Resume Examples & Samples
- Develop in-depth knowledge of IT Services & Solutions
- Identify, own and manage opportunities through the entire sales lifecycle from initial prospecting and qualification to deal closing
- Leads the development of deliverables, such as proposals and customer presentations
- Maintains partnerships with Clients and relationships while proactively gaining an understanding of the client’s business strategy and objectives
- Provides leadership in the transition to delivery
32
Solution Representative Resume Examples & Samples
- Systems – IT as a Service, managed services for servers, mainframe, storage, leveraging analytics and robotics
- Network – Network as a Service, telecom expense management, optimization studies, Software Defined Networking, OEM hardware and software procurement, Voice and Data
- At least 5 years of Deal Progression experience
- At least 5 years’ experience in IT Service Sales
- Experience with Media accounts
- At least 5 years’s experience in Cloud, IT Service, and/or Network Service
33
Industry Solution Representative Resume Examples & Samples
- 5+ Years direct, face to face customer selling experience
- 3+ years selling cloud software
- Knowledge of Hybrid (combination of public and private based) cloud solutions
- Knowledge of industry specific compliance, regulatory or industry specific practices (example, FFIEC, PCI, ITAR, HIPAA, ISO)
34
Solution Representative Resume Examples & Samples
- 3-5 years experience in building channels through Alliances
- Teamwork at highest levels within business unit as well as relationships with customer
- Plans and conducts complex negotiations reaching lasting agreements and commitments
- Understands customers' business and builds a successful partnership and maintains or improves this relationship through sell cycle and after sale
- The position requires knowledge across multiple platforms (device and middleware), processes or architectures used to create services for Managed Mobility and Virtualization services
- This position requires knowledge of building partnerships with technical alliance
- Positioning the technologies with IBM services creating a GTM strategy and win win value prop
- Teamwork at highest levels. Leads large, very complex engagement teams responsible for the development of deliverables, such as client proposal and presentations
- Global knowledge sharing and management is key to success
- Responsible for the creation, harvesting, protection, and reuse of IBM's intellectual capital
- Participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges
35
Solution Representative Resume Examples & Samples
- ITIL, COBIT
- Business Continuity and Recovery Services Solutions
- Solid knowledge of IBM and/or competitive SW and HW product lines
- Strong executive presence
- Understand Banking and/or Industry and business objectives
- Good knowledge of financial industry customers in Ukraine
36
Solution Representative Resume Examples & Samples
- Achieve/exceed revenue objectives and new signings in your assigned territory
- Accurately forecast and communicate weekly, monthly, quarterly signings
- Develop winning account and territory strategies
- Obtain a comprehensive understanding of the competitive landscape
- Generate leads by developing: direct mail, phone, and on-line prospecting campaigns; holding seminars; networking with 3rd party associations, organizations, and business partners; extracting lead lists independently through newspapers or industry publications
- Cultivate relationships with IBM Business Partners
- Maintain a thorough understanding of your client’s industry, including industry trends, industry business processes, industry financial measurements and performance indicators
- 3 years of experience in professional software sales selling to lines-of-business
- 3 years of experience selling in to the Financial Services Market
- 3 years of proven results, preferably exceeding quota
37
Solution Representative Resume Examples & Samples
- 8 years demonstrated success in direct sales of IT solutions
- Proficient at establishing and cultivating "C" level consultative relationships
- Self-discipline and motivation to produce results with indirect supervision
- Excellent communication, interpersonal and customer relationship skills
38
Technical Solution Representative Resume Examples & Samples
- Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process
- See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical)
- Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements
- May act as a mentor to lower level employee working on similar hardware and software
- High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education
- Superior skills both written and verbal communication
- Experience in customer facing role, remote support, telephone, e- support, e-chat or similar
- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage
- Collaborates with CC and SCE peers on resolving issues
- Knowledge and experience using Knowledge Management systems
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Technical Solution Representative Resume Examples & Samples
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements
- High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education
- Superior skills in both written and verbal communication
- Experience in a phone based remote role, e- support, e-chat or similar
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Technical Solution Representative Resume Examples & Samples
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty)
- Begin to proactively assist customers to avoid or reduce problem occurrence
- High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education
- Experience in a phone based remote role, e- support, e-chat, or similar
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
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Solution Representative Resume Examples & Samples
- IT Service sales background preferred
- Basic understanding of the depth and breadth of IBM's products & solutions
- Excellent communication skills and the ability to interact with clients(internal and external) at all levels of the organization
- Ability to actively listen and determine needs
- Good command of English reading, writing and speaking
- Highly driven, self motivated individual who shows perseverance
- Strong Internet experience is preferred
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Industry Solution Representative Resume Examples & Samples
- Coordination and successful execution of all required sales related activities within an assigned territory or set of accounts (Aetna, Cigna and BCBS of Mass)
- Achieve assigned financial sales objectives
- Focused on expanding IBM's Cloud and Cognitive portfolio within the assigned accounts
- Working with and leveraging other IBM client facing teams to create demand, identify opportunities, qualify opportunities
- Directly executing high quality professional engagements that result in winning opportunities that achieve assigned targets while providing high value customer solutions
- 5 years direct, face to face customer selling experience
- 3 years selling cloud related annuity services and or cloud related software in which your primary area of responsibility was Insurance industry related accounts
- 2 years minimum experience selling solutions into Insurance related accounts
- Knowledge of Hybrid (combination of public and private based) cloud solutions. Knowledge of industry specific compliance, regulatory or industry specific practices (example, FFIEC, PCI, ITAR, HIPAA, ISO)
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Customer Solution Representative Resume Examples & Samples
- Identify opportunities and provide feedback relating to continuous company/ department improvement
- Works effectively as a team member
- Demonstrates Firstpower in attitude and relationships
- Ability to manage multiple problems effectively
- Knowledge of bank products and systems
- Ability to analyze problems, identify trends and recommend solutions
- Interpersonal skills to work with various levels of management and difficult customers
- Two to three years experience in bank product service/operations
- BA, BS degree or equivalent in experience
- Experience with banking products and systems
- Two years experience written and verbal direct customer communications
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Customer Solution Representative Resume Examples & Samples
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
- Participates/leads in projects for process or quality improvements
- Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team
- Superior communication skills both written and verbal
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
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Technical Solution Representative Resume Examples & Samples
- Working independently while using standard protocol to respond to more complex customer issues
- Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
- Proactively assist customers to avoid or reduce problem occurrence
- Participates in projects and provides resolution and feedback based on analysis
- May act as a mentor and may provide some lead support to other non-exempt employees
- High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education
- Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
- Can confidently diagnose problems to hardware FRU level
- Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
- Knowledge, experience and updating Knowledge Management systems
