Service Coordinator Resume Samples

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D Adams

Dariana

Adams

854 Leonard Burg

Dallas

+1 (555) 275 1794

854 Leonard Burg

Dallas

Phone

p +1 (555) 275 1794

Experience Experience

San Francisco, CA

Service Coordinator

San Francisco, CA

Hammes-Thiel

San Francisco, CA

Service Coordinator

Create and execute performance objectives; meet performance commitments and work within the guidelines of the Milgard Performance Sysatem
Assist Service Manager in scheduling OM and work order tasks including management of customer-driven priorities
Highlight problems and issues requiring escalation (to the Manager, Change Management). Identify change trends and communicate to Manager, Change Management
Assist Service Manager in providing management status reports on daily, weekly and monthly basis
Work with the Service Manager in process improvement initiatives
Providing the Service Manager with the reports on workload monitoring
Monitors work group workload and coordinates changes in work assignments

New York, NY

Field Service Coordinator

New York, NY

Rosenbaum-Ritchie

New York, NY

Field Service Coordinator

Assist Base Management and Sales Manager with resource allocation and planning. Assist Sales Manager in Quarterly Planning
Develops and monitors members plan of care, to include progress toward meeting established goals and self-management activities
Work in conjunction with Project Manager to assign and plan engineers for Installation work being mindful of impact to service coverage
Manages the development of field staff and ensures compliance to company’s Competency Management Program
Meets with clients in their homes, work-sites, physician’s or hospital to provide management of services
Works independently under general supervision, requiring normal guidance and review. Provides some technical guidance and work direction to field staff
Works independently under general supervision, requiring normal guidance and review; Provides some technical guidance and work direction to field staff

present

Philadelphia, PA

Tenant Service Coordinator

Philadelphia, PA

Kuhn and Sons

present

Philadelphia, PA

Tenant Service Coordinator

present

Provide administrative support for Regional Manager, General Manager and/or Property Manager by typing general correspondence, preparing expense reports, etc
Assist the Senior Property Manager and Property Manager in all tenant and vendor correspondence
Review reports from tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met
Assist with office management activities, including recruitment and staffing assistance
Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management as necessary
Assists property management day-to-day operation of the property in accordance with policies/procedures, management agreements, and client requests. Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contract list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants and vendors
Provide administrative support duties including; word processing and maintain schedules and files for management and/or other department leaders

Education Education

Bachelor’s Degree in Social Work

The Ohio State University

Bachelor’s Degree in Social Work

Skills Skills

Basic knowledge is use of computers and printers and/or ability to learn appropriate software application(s)
Good organizational, interpersonal and verbal and written communication skills Knowledgeable in Microsoft Office and business software systems (i.e. SAP)
Excellent written & Verbal communications with ability to effectively interact with multiple levels of the TycoIS and customer organizations
Strong attention to detail
Reliable, honest, trustworthy, good timekeeper
Internet proficiency and knowledge of web-based applications
Proficient working in using SAP, ServiceMax and knowledge of Kronos
Strong computer skills with proficiency in Microsoft Applications
Strong attention to detail and accuracy
Demonstrates basic knowledge of a specialty area

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Senior Service Coordinator, T&O Resume Examples & Samples

Provide on-the-job assistance and training to others, as requested
University degree/college diploma
Rotating shifts covering 7:30am to 7:00pm
May be required to work some Canadian holidays

Senior Service Coordinator Resume Examples & Samples

Document preparation for auditing
Good knowledge 4 core tasks
Document preparation
Draw downs
Credit administration
Post approvals (PAPC)

Senior Service Coordinator Resume Examples & Samples

May problem-solve escalated issues from others, as appropriate
Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures
Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
Provide advice in the completion of processes within established guidelines and procedures
Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls
Knowledge of Mutual Funds industry
Segregated fund knowledge an asset
Working knowledge of Unitrax and Livelink systems

Senior.service Coordinator Resume Examples & Samples

Good knowledge of MS Excel, Lotus Notes and standard desktop applications used by the business unit
Strong knowledge and understanding of the business unit's key products and services, processes and controls
Strong understanding of the business unit's risk and regulatory requirements

Medicaid Service Coordinator Resume Examples & Samples

Bachelor’s Degree with at least 20 credits in health or human services, or at least 60 credits in Health or Human Services
One year experience working with the developmentally disabled or one year experience as a Service Coordinator with any population
Excellent communication skills $
A Bachelor’s Degree in Social Work or Health and Human Services

Service Coordinator Resume Examples & Samples

2+ years of experience in a Customer Service role involving telephone contact
Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.)
Understanding and sensitivity to cultural differences and needs of the service community
Solid decision making skills
2+ years of working in the Health Services field
Bi/multilingual
Solid understanding with Medical terminology

Senior Service Coordinator Resume Examples & Samples

Daily Cashbook Audit
Monthly / Quarterly P&L GL balancing
Review of the MECH infopac reports (ie: RPT 054 / 055 / 056 / 070 / 110 etc.)
Prepare / process IBUK entries
Audit and balancing of MECH internal account statements
Agency Services Internal accounts
Client Services Internal accounts
Specialized deals Internal accounts
London Ireland IBUK entries
Review and audit of foreign currency cash list and settlements

Senior Service Coordinator Resume Examples & Samples

Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following policies, standard procedures and processing schedules and deadlines. Maintain appropriate audit trails
May problem-solve escalated issues from more junior staff, as appropriate
University Degree/ College Diploma or equivalent work experience
1 to 2 years of related experience
Knowledge of standard desktop applications used by the business unit
Good understanding of risk and regulatory requirements of the role
Basic knowledge of departmental systems and applications
Good knowledge of Lending Products

Service Coordinator Resume Examples & Samples

Candidates must be 18 years of age
The ability to walk or stand for the majority of each shift
The ability to lift up to 50 pounds

Account Service Coordinator Resume Examples & Samples

Indirect impact - strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management's involvement but should know when to involve management
Works closely w/sales, distribution, production and external customers (not all depends on division's preference) to field questions regarding order status
Daily challenges - didn't receive order, order discrepancy, research for customer, charge back research and shipping information
Very limited contact with external customers
Occasionally responsible for training new associates (CSR's) assist new management in learning/understanding accounts and processes
Minimum 5 yrs customer service experience
Experience with retailers
Excel, Microsoft Office packages (email/ word)
Apparel, footwear and accessory experience preferred

Senior Service Coordinator Resume Examples & Samples

Product & Process
Business Performance Management
Strong knowledge and understanding of the business unit’s key products and services,processes and controls
Good written and oral communication skills - BILINGUAL (ENGLISH & FRENCH)

Service Coordinator, Centralized Team Resume Examples & Samples

Ensure all regulatory requirements are met, including compliance with responding to alternate carriers within regulatory timeframes
Complete the Disclosure Statement and prepare any other necessary forms for the agent to review
Meet regulatory requirements >95% of the time
Meet training and tutorial deadlines
Recommend technology and process advancements that increase effectiveness and efficiency
Provide day-to-day administrative support for licensed agents
Ensure all transactions are processed within compliance and corporate standards
Use EXP AG to route or process paperwork accordingly
Create/log activities in Siebel to track Reg60 process
Work with other administrative staff, licensed agents, and management to accomplish goals and maintain workflow
Reach out to participant’s for remediation of incomplete or missing paperwork
QC of T/C Life NY Enrollments
Sound decision making and judgment
Strong organization, time management and project management abilities
Excellent teamwork
Consistently build effective networks amongst internal lines of business
A proactive agent of change; process improvements and efficiencies
Strong inter-personal, diplomatic and negotiating skills
Excellent communication skills (verbal, written, active listening)
Familiar with Siebel, EXP AG, and our internal systems (UD, Transaction Portal, Resonant, CDMSI OMNI, etc.), Word, Excel, Powerpoint / Visio
Strong knowledge of state and federal rules governing insurance and annuity sales, primarily replacement and suitability rules and in particular New York’s Reg. 60
Experience with compliance and examiners (internal and external)
Knowledge of TIAA-CREF products and financial services
Knowledge of the TIAA-CREF organizational structure and each area’s responsibilities
Working knowledge of TIAA-CREF policies and procedures
Comprehensive understanding of TIAA-CREF regulatory requirements and processing procedures
Troubleshooting and problem solving
Highly detail oriented
Comfortable speaking with clients
Willing to take accountability and ownership
Flexible and innovative
Handle multiple tasks
1-2 years of financial services experience required

Technical Service Coordinator Resume Examples & Samples

Acts as the main service department point of contact for both customers and the sales department
Technical and personnel management under pressure
Technical problem solving
Responsible for coordinating the workload in the workshop
Give technical support to technicians
Makes sure that 2 technicians or more are able to repair the same product
Participates in the technical evaluation of new candidates / intern personnel
Participates in the technician’s evaluations twice a year
Possess the technical knowledge to identify and repair complex problem at the network level, ability to detect the source of the problem and to be able to write a report to the engineering department
Possess technical knowledge to do repairs at the components levels on different user equipment. This include: transmitter/receptor, vehicular terminals, modem on private network, modem 1x/evdo, UPS, encryption system IMBE, DES
Technical skill to identify the faulty section of a user equipment or network equipment and be able to replace the defective module or card inside a time limit
Proper dexterity to prepare and install user equipment on sites or in public safety vehicle
Good presentation and great use of discretion because of the sensitive type of customers
Good management skills to supervise and lead a team in their day-to-day duties, short and long term departmental project and objectives
Accountability for overall successful people development and performance management of a team of technicians
Coordinate activities with other teams to support Bell Mobility’s businesses and networks
Accountability to monitor key performance indicators (KPIs) and initiate improvement tactics
Drive alignment with other teams and leads with a best practices mindset
Provide after hour Management On-call support
Plan, forecast and recommend work tools necessary for better resource management
Justify and identify resource constraints/needs to fulfill deliverables
Lead candidate search and selection process with input from the Manager
Instill an atmosphere of accountability and responsibility within the team
Drive innovation by fostering an atmosphere of open communication
Uses appropriate delegation to create a sense of ownership that empowers individuals
Develop self and talented individuals by matching growth opportunities with personal interests; create a culture of learning
Develop process improvements in conjunction with other internal and external associates to eliminate or reduce re-work, ensuring one and done methodology
Maintain and grow a team atmosphere by acknowledging contributions and celebrating successes
College degree in a Telecommunication field or 10+ years experience in a telecommunication environment
Good knowledge of radio communications network - EDACS Trunking / Conventional
Good computer competencies, specifically Microsoft Office applications and ability to provide documentation, tracking and information for reports/presentations, if necessary
Must have a valid driver’s license and be able to demonstrate responsible motor vehicle operation
A clear Bell corporate and Police security/background check is required
Excellent written, oral and inter-personal skills
Possess leadership skills with a passion for results
Self-sufficient and strong ability to adapt to changes
Telecommunication experience
Knowledge in TCP/IP Protocol
Field repair experience
Shop repair experience
Previous experience in management or team leadership experience
Demonstrate outstanding customer service skills

Assistant Field Service Coordinator Resume Examples & Samples

Minimum of 5 years as a field service technician with experience in the maintenance, troubleshooting and repair to heavy mobile equipment
Basic heavy equipment operation experience required, for safely loading and unloading equipment, and moving machines around the facility
Excellent; teamwork, communication (both written and verbal) and computer skills (various software packages) are a must
Incumbent must have a working knowledge of; SIS web to access parts/repair manuals and other service related information
Incumbent is required to use the Caterpillar Electronic Technician software to diagnose machine problems, calibrate machine systems and flashing software
Incumbent must have the ability to read and understand electrical and hydraulic schematics for troubleshooting and repairs
Basic welding skills for fabrication are required
Must hold an AC repair certification for heavy equipment
Ability to maintain and support Prime Power Generators

Aveda Institute Guest Service Coordinator Resume Examples & Samples

Fulfill role of Guest Relations Team Leader and Assistant Team Leader in his/her absence
Offer recommendations for improving overall team atmosphere, productivity and proficiency
2-3 years previous customer service experience in the service industry

Japanese Speaking Service Coordinator Resume Examples & Samples

Assume the leadership and the operational responsibility for the resources (from the Operational Competencies) allocated to the customers or services under your responsibility
With agreement from the Service Manager or Deputy Project Executive, be the customer’s focal point for all aspects concerning service delivery on a day to day basis taking any necessary actions to maintain and to reinforce the quality of these operational contacts
Own the operational Service or Customer documentation used within the delivery organization and assume responsibility for its update
Assume responsibility for updating the hardware and software inventories in accordance with asset management processes
Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the customer and support the Service Manager or Deputy Project Executive in the service status meetings held with the customer
Raise requirements to the relevant delivery organization functions in order to improve efficiency
Provide the Service Manager or Deputy Project Executive with reports on workload monitoring
Participate in contractual customer meetings upon the SM/DPE’s request
Obtain the Service Manager or Deputy Project Executive's agreement to providing additional resources which may affect costs
Support the Service Manager or Deputy Project Executive in the establishment of customer satisfaction measurements with regard to due services
Ensure the coherence of the backup and data recovery plan
Understands the Service Management processes and systems
Understands and can explain ITIL disciplines
Previous PCM experience or has successfully performed in several roles on an account
Japanese: Fluent

Tenant Service Coordinator Resume Examples & Samples

2-5 years of customer service experience
Strong mathematical capabilities
Excellent problem-solving skills

Senior.service Coordinator Resume Examples & Samples

Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails
Problem-solve escalated issues from others, as appropriate
Ensure authorizations and approvals are obtained in accordance with policies and controls
Coordinate and oversee workflow activities of a team, prioritize and/or change work schedules and work plans within pre-determined deadlines
Provide on-the-job training, coaching, guidance to others
Review others’ work outputs and provide input to manager on employee performance
Operations support groups re system recoveries and implementations
Other PO business units and lines of business (internal support groups/ business partners) re operational and customer service issues, projects, change implementation or system recoveries
Governance areas such as Corporate Compliance and Legal to resolve sensitive customer issues and liaise with Corporate Compliance and Legal areas regarding regulatory changes
Strong knowledge and understanding of the business unit’s key products and services, processes and controls

Event Service Coordinator Resume Examples & Samples

Demonstrated strong proofreading skills
Strong focus on delivering exceptional Guest Service
Ability to develop and maintain a positive working relationship with Cast Members and Clients
Food & Beverage and/or Resort Rooms experience

Service Coordinator Resume Examples & Samples

Experience using a Corporate e-mail system
U.S. based work experience in one of the following areas: Geriatrics, Discharge Planning, Long-Term Care (LTC), Health insurance, Home care environment, Homeless, Addiction or Foster Care
Experience with multiple Medicaid Managed Care Plan products such as, Family Health Plus (FHP), Eastern Benefits System (EBS), Federal Employee Program (FEP)

Service Coordinator Resume Examples & Samples

Load transportation for the Group Sales office for group events
Attend welcome receptions for groups and be able to answer questions regarding Beaver Creek
No set schedule, but would schedule shifts in advance based on availbility. Would only work a couple of hours at a time
Will greet guests and answer questions regarding Beaver Creek
Will need to call the venue when the transportation departs to let them know guests are on the way
Strong knowledge of the Vail Valley/Beaver Creek - strongly preferred
Able to read, write, speak, comprehend and understand English fluently - required
Able to lift and carry 25lbs - preferred
Previous experience interacting with high end clientele - preferred
Knowledge of Beaver Creek and/or Beaver Creek Group Sales - preferred
Able to work nights and weekends; most Saturdays will be required
An outgoing personality and enjoy dealing with people in person and on the phone

Medispa Service Coordinator Resume Examples & Samples

Acts as primary support for the Medi-Spa Manager, Clinical Providers and Medi-Spa guests
Drives service and retail awareness through individual and Medi-Spa designed promotions
Upholds the LifeSpa Mission, Vision and Core Values, consistently increasing guest retention and service sales and maintain a minimum retail sale per guest
Demonstrated passion for skin care
3 + years of customer service experience in medical spa, medical clinic or spa industries
Demonstrated proficiency in communication, hospitality and computer skills

Technical Service Coordinator Resume Examples & Samples

Answering a high volume of telephone queries
Booking out equipment using the companies system
Liaising with the warehouse and transport department to create a seamless logistical solution
Raising agreements, purchase orders and sales invoices
Liaising with the accounts department
Pursuing new business to generate company revenue
Managing and maintaining previous accounts
Rapport building
Excellent organisational skills with good attention to detail
Self- motivated
Team player and also able to work on your own
Able to work to deadlines

Service Coordinator Resume Examples & Samples

Account level role
Accountable for creating and validating SA&D Checklists and managing timely completion
Monitor and Adjust “required date” to align to any project schedule changes
Review / Evaluate submitted checklist for completeness, approve or reject as necessary
Raise non-compliance issue when checklist not complete and service must be handed over for customer use. Reference risks / actions
Produce SA&D Process Measurements
The SA&D Coordinator acts as primary interface between the account and the organisational unit (e.g. IMT/Sector) the DPE and SA&D Checklist executors
The SA&D Coordinator supports Bles/Jazz/SME roles in daily basis activities

Service Coordinator Resume Examples & Samples

Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met
Assists in interpreting demand forecasts and in planning and delivering of end-to-end services
Maintains records of account specific service problems and assists in prioritizing work requests
Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications
Assists in identifying service improvements to increase customer satisfaction
Ensures delivery of projects meet client and company expectations and needs
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Zero or more years of support services or project or program experience
Position on-site in Coppell, TX
Basic project management skills
Basic analytical and problem solving skills

Service Coordinator With German Resume Examples & Samples

Being the customer’s focal point for all aspects concerning service delivery, taking any necessary actions to maintain and reinforce the quality of these operational contacts
Participating in service status meetings of the delivery organization as well as supporting the Service Manager in the service status meetings held with the customer
Taking responsibility for updating the hardware and software inventories in accordance with asset management processes
Raising requirements to the relevant delivery organization functions in order to improve efficiency
Participating in customer meetings upon the Service Manager request

Administrative Service Coordinator Resume Examples & Samples

Communicate via telephone, email and in person to internal and external customers to provide guidance
Act as a gatekeeper for the department and provide support to a large team while handling special projects
Compile reports and meeting minutes and packets
Experience with Microsoft Outlook, Excel, PowerPoint, Publisher, Visio, internet research and proof-reading/editing

Service Coordinator Resume Examples & Samples

Co-ordination and delivery of infrastructure service delivery related tasks
On-boarding of the Service Delivery elements of the key technology and service partners ensuring support and operating models are aligned with Service Delivery aims and SLAs
Service delivery of all operational IT services that SSC deliver to divisions
Support delivery processes in relation to project work
Support implementation of service management best practice for SSC
Support ITIL processes in place (Incident Management, Problem Management, Change Management) for all services delivered from SSC
Manage the Infrastructure change process
Ensure clearly defined communications channels and escalation processes in place for all SSC services for all divisions
Manage 3rd party vendors and suppliers that provide services for SSC
Ensure services meet agreed service levels and are delivered in a process driven fashion
Ensure that appropriate service levels, KPIs and controls are in place
Provide regular service level and KPI reports to SSC customers
Define, drive and implement service improvement plans with customers and 3rd parties
Ensure supporting OLA/SLA in place with 3rd parties that underpin SSC services
Ensure service and service level issues are resolved successfully
Define transition methodology, operational acceptance criteria and other standards for implementation of new services
Participate in SSC incident management rota
Provide technical Q/A and leadership in different technology areas
Servers, storage, virtualisation
Networks
Operational procedures, monitors & daily checks
Expansive Experience of systems management in a 24 x 7 highly available environment, including ITIL best practices
Project lead experience
Technical leadership role in delivering IT systems and solutions

Service Coordinator Resume Examples & Samples

Be the first Service Management contact point for the delivery organization for all the "operational activities of the customer"
Assume the leadership and the operational responsibility for the resources allocated to the customers or services under his responsibility
Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the customer and support the SM/DPE in the service status meetings held with the customer
Communication/Negotiation - Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals
Problem Solving - Recognise complex problems related to functional objectives. Analyse situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment
Contribution/Leadership - Provide ongoing technical /operational guidance to lead professional work teams, conduct special projects, or manage department(s) (national or international). Understand department/ functional mission and vision. Define and decide objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilise expertise to directly influence people outside department or function. Sometimes no precedent exists
Impact on Business/Scope - Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participate in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses
Professional knowledge related to incumbent's function/business unit and its processes

Service Coordinator Resume Examples & Samples

Change / Problem Reporting Tasks
Problem/Issue Management
Logging of Change tickets within IBM tools
Extracting detail as required for Audit purposes
Providing backup/support to Change Management across accounts as required
Act as a focal point for managing day to day changes in the defined environment(s)
Review of reporting to identify Problem and/or defects which should be addressed
Providing backup/support to Problem Management across accounts as required
Producing Daily Metric Reporting for Change, Problem & Incident Management
Producing Monthly Metric Reporting
Failed Change Reporting
KPI Reporting
Using proactive activities to ensure agreed level of accuracy
Process understanding and ability to conceptualise
Ability to read and understanding SLA's and client contracts
Ability to work under stress and to tight time frames
Experienced and competent user of Microsft office products, especially Word, Excel and Powerpoint
Ability to fully adopt and live IBM values
Must be a self-motivated, team player
Customer Service Focus
ITIL Foundation level certification (min)

Service Coordinator Resume Examples & Samples

Experience working in an administrative/clerical capacity with a strong customer service focus
Ability to document grammatically correct notes
Experience using Microsoft Word
Experience using Microsoft Excel
Experience handling many tasks concurrently
Experience working with demanding customers
Experience working independently and with a team

Service Coordinator Resume Examples & Samples

Retrieve daily statistics, and document
Alerting when SLA are failed
Measure project performance
Create and maintain comprehensive project documentation
Making sure the quality standards are met
Ensure that the project deliverables are on time
Advanced English
French: nice to have

Account Service Coordinator Resume Examples & Samples

Process, input & track all new orders and reorders for customers into the first cost computer system. Constant maintenance of all customers orders such as : shoe details, x/f dates, increase quantity, decrease quantity, multiple split orders, customer requirements, UPC labels, special carton markings & case packs, etc
Constant communication with our China offices regarding order details, updates, customer guidelines/procedures, special pattern details, samples, proformas, letter of credits and shipping information
Work with Pricing/Sourcing, Product Development, Sales and Technical for new pattern placement detail & price information for status of commitment and deadlines
Request, track & distribute all customer confirmation samples, ad and test samples. Work with Topline Technical and Customer to communicate customer comments and meet all deadlines for approval comment and material ordering
Constant communication with customers/buyers/salesmen regarding order details & status, customer guidelines, labels, packing, letter of credits, confirmation samples, updates, delays, shipping, miscellaneous problems & special projects
Use customer manuals, email updates and website to insure all customer guidelines and requirements are being followed and communicated to China offices and factories
Process & send proforma invoices for all customers. Follow up on L/C, payment and or price discrepancy issues

Lead Lifespa Service Coordinator Resume Examples & Samples

Put your best face forward in this high energy position and ensure that every guest has a friendly, inviting and memorable experience
Serve as primary support for LifeSpa Department Head, Assistant Department Head, Technical Team and LifeSpa guests
Lead, develop, and oversee the LifeSpa Coordinator team
Answer all incoming calls, schedule appointments and collecting payment for services
Drive service and retail awareness and understanding through individual and LifeSpa designed promotions
Assist technicians to consistently increase guest retention and service sales and maintain minimum retail sales goals
Goals for this position are based on retail sales, retention and rebooking goals
High school graduate or equivalent
1 - 2 years of customer service/receptionist experience in the salon and spa or retail industry
1 - 2 years of experience as a LifeSpa Coordinator preferred
Passion and commitment to living a healthy way of life

Service Coordinator Resume Examples & Samples

Pre-advanced Level for Japanese communication skills，able to conduct business in Japan
Skills of Microsoft Excel and Access
Abilities to execute with consistency
Experience of Security control administrative work
Eye for details
At least 2 year experience in MS Office operation
Lotus Notes end user skill
JPLT1 Certification
CET4 Certification

Senior Service Coordinator Resume Examples & Samples

Prepare and review monthly performance metrics
Follow department SOX controls when processing daily work
Review client inquires, scheduled or on-demand, troubleshoot/resolve problems independently, escalate all unresolved processing problems to the appropriate level as per guidelines
Investigate accounting & P&I breaks related to various reconciliations and system entries
Create, update, and document procedures for applications developed (BMAs), identify new opportunities for improving processes for efficiency
Act as SME to translate business objectives into plans that can be implemented for small- to midsized initiatives, including process redesign to compliment the change management/ product support strategy for the commodity business unit, adhering to and maintaining established standards and practices; represent technical business needs and requirements in the introduction of new/ revised processes and systems
Prepare daily and monthly reconciliation activities & reports, provide commentary on discrepancies and outliers
Provide complete coverage of multiple desks during staffing shortages
Maintain appropriate audit trails for all tasks
Knowledge
Bachelor’s degree or equivalentwork experience
2 to 3 years of Securities or Finance Industry experience
Proficient with Microsoft Office applications (Outlook, Excel, etc..)
Knowledge of the different types of fixed income securities
Good understanding of thebusiness unit’s risk and regulatoryrequirements
Good investigation, prioritization, organizational skills

Tech Service Coordinator Resume Examples & Samples

TS Technician Experience
High School Diploma or GED or equivalent work experience in a leadership position
One year of leadership experience dealing with people or a demonstrated ability to lead and/or influence
Cannot be on an improvement notice higher than a 1st for any category
Work record of adherence to all company policies, regulations and safety rules

Service Coordinator Resume Examples & Samples

Provide leadership and direction to Delivery teams
Provide technical support and participate in the Change Control Board and/or change control process
Participate in account plan/strategy

Service Coordinator Resume Examples & Samples

Coordinate APARS/Non Compliance Issues/Compliance status of the assigned customer (GI) end to end
Primary focal point for Service Management and SSO Team members
Reporting to management (both local and Service Management)
Manage regular calls with Service Management (organize meetings, facilitate telco, report results)
Compliance background (e.g. KCO Testing)
Good coordinating capability (e.g. dispatching, internal department/group project)
Self-confident
Excellent communicator
Good networking
Willingness to develop her/himself

Service Coordinator Resume Examples & Samples

Analytical, decisive and self motivated
Very strong written and verbal English language communication skills
The ability to understand technical concepts relating to end to end management of applications and their operating environments
Comprehensive understanding of BU organization structures, including a comprehensive understanding of the systems management disciplines, functions, responsibilities and products/tools used within different BUs
Strong team skills
Maturity, confidence and assertiveness
Strong negotiation skills
Technical Support experience in the following disciplines an advantage: Networking, Server, Domino, Web Hosting
Service Management / Service Operations Management experience in the Incident, Problem, Change disciplines an advantage. Basic knowledge required
ITIL knowledge / certification an advantage
The ability to cope with night shift is critical

Service Coordinator With English Resume Examples & Samples

Providing information and analysis related to the services delivered to customer
Ensuring the coherence of the backup and data recovery plan
Understanding of the ITIL disciplines within a commercial environment
Understanding the Service Management processes and systems
Self-motivated and able to work independently

Service Coordinator Resume Examples & Samples

Daily administration,
Act pro-actively to avoid backlogs
YOUR MONEY

Dreamplace Service Coordinator Resume Examples & Samples

Expected to learn and uphold the DreamWorks brand standards along with the company’s policies and procedures
Responsible for finding solutions to a high volume of guest emails from domestic and international locations within a 24-48 hour time frame
Builds relationships with mall management, photo operators and DWA personnel through weekly email correspondence
Expected to write and create templates for responses to a multitude of types of issues and inquiries
Will regularly create reports and logs of daily activity for DreamWorks management teams
If on location, expected to report any updates, feedback and opportunities to the DreamPlace management teams
Must be able to multi-task effectively and shift priorities when needed
Prior guest service experience recommended
Working knowledge of Microsoft Office, iOS and Google applications

Service Coordinator Resume Examples & Samples

Extracting data from source files, databases, logs, and other data sources, as required
Performing queries to extract data from the central data repository
Creating, maintaining, and modifying the reporting system to improve its accuracy
Consolidating and structuring data and developing reports
Creating links between the data sources and the reporting tool
Upon approval, preparing new custom reports
Aggregating data from multiple data sources
Supporting on SLA Manager tasks Skills
Good analytical skills and ability to read, understand and report metrics
Knowledge of Excel and Power Point - min. average
Demonstrating pro-active communications
Knowledge of VBA, SQL, Access, Maximo would be beneficial

Integrated Service Coordinator Resume Examples & Samples

Liaise with varying drilling and well operations groups within CABGOC and support their operations
Liaise with the GE Projects, Malongo & Luanda Aftermarket, Service, Inventory, Rental tooling, Supply Management and Engineering Departments to co-ordinate equipment availability, delivery, storage, maintenance, refurbishment and re-certification and ensure such equipment is prepared and fully fit for purpose to meet the customer's planning schedule
Liaise with the Offshore Services Department for the allocation of Service personnel for installation and maintenance activities. Assist the Service Supervisor to brief service personnel on scope of work prior to operations commencing and de-brief on completion of operations
Monitor the effectiveness of SSPE and Flow Control equipment maintenance and refurbishment programs and associated procedures and recommend improvements where necessary
Actively promote GE and Operator Safety Policy and Procedures. Ensure that all appropriate personnel are aware of Operator requirements for Toolbox Talks and Risk Assessments prior to undertaking work
Co-ordinate and control GE equipment Planned Preventative Platform Maintenance (PPM) programs in liaison with customer. Scope of responsibility will include co-ordination and management of PPMs on GE and third party Xmas trees
Liaise with Offshore Service Department for the allocation of Service personnel for installation, PPMs and workovers
Knowledge of the Order to Remittance processes and inventory management techniques
Sound business acumen
Ability to effectively interface with all levels of internal and external customers
Ability to perform forecasting, scheduling, pricing, warranty administration, and other related activity

Pre-service Coordinator Resume Examples & Samples

Produce Field Experience Guidebook and prepare student teachers for field experience expectations
Successful completion of a full course of study in an accredited college or university leading to a master's or higher degree in education
School teaching and advising experience

Service Coordinator Resume Examples & Samples

Assigns team members to project
Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators
Logs service start-up and service work requirements in job tracking system
Strong written and verbal communication skills
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment

Field Service Coordinator Resume Examples & Samples

Process customer communications relative to claims and/or concerns
Coordinate required input from other departments or vendors to ensure timely resolution
Take action, within guidelines of company policies and procedures to resolve the claims and document appropriate action to be taken
When required, issue work orders to manufacturingfor replacement parts, issue purchase orders to vendors for goods or services, issue return goods authorization for return materials, issue of credit requests to customers for work performed or goods returned, dispatch Field Service Engineer to the Jobsite for repairs
Provide product problem analysis for Manufacturing or Engineering Department action
Maintain accurate Field Service files and records noting any field changes to product

Service Coordinator Resume Examples & Samples

Previous experience in a dispatch or call centre environment
2 or more years of experience in an office environment
College diploma in administrative studies or equivalent work experience
Excellent written and verbal communication skills with both internal and external customers
Adept to working in a fast-paced, customer oriented environment

Service Coordinator Resume Examples & Samples

Receiving calls by phone, fax and email and entering customer information into our database (Oracle) for setting up service requests
Arrange hotels, flights, car rentals, security clearances and site prerequisites for technicians working out of town
Previous dispatch experience a definite asset
Proficient within Windows XP
Experience in Oracle would be very beneficial, however, training will be provided
Must possess excellent oral, written and typing skills
Must be able to deal with customers and technicians by phone in a professional and courteous manner
Have the ability to multitask and use good judgment to prioritize calls

Service Coordinator Resume Examples & Samples

Receive deliveries and record in the computer system
Follow-up on leads, lost business, and assist with cold calls
Coordinate shared equipment for technician use
Schedule shop services with shared shop technician when services are needed
Must have strong interpersonal skills, maturity, good judgment, and be capable of communicating with a diverse range of individuals

Service Coordinator Resume Examples & Samples

Performs receptionist/clerical duties to welcome visitors and patients. Participates in the resolution of customer issues and concerns, assists in managing patient belongings, supports family and visitors in the waiting room and collects necessary data and follows through the appropriate person for problem resolution. Supports overall operating efficiency and effective flow of communication and information throughout the department
Maintains a current and appropriate awareness of patient admissions and discharges to support a smooth transition. Performs complete environmental checks through the day, provides room orientation, removes clutter, ensures equipment and supplies are stocked, clean, and ready for use. Reports and tracks all equipment, reports repairs, and ensures replacement equipment is available. Tracks and trends issues and reports areas of concern. Ensures an appropriate inventory of patient education materials are on hand
Follows up on patient and family inquiries regarding scheduled tests, discharge, following up with the appropriate discipline/department to obtain updates. Partners with appropriate caregiver/department and communicates with patient as appropriate
Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery
Observes and enforces Quiet Time on the unit
Assists department with quality and safety projects

Field Service Coordinator Resume Examples & Samples

Develops and monitors members plan of care, to include progress toward meeting established goals and self-management activities
Coordinates community resources, with emphasis on medical, behavioral, and social services. Applies case management standards, maintains HIPAA standards and confidentiality of protected health information and reports critical incidents and information regarding quality of care issues
Participates with other Case Managers and Medical Directors in regular or special meetings such as Clinical rounds
Required A Bachelor's Degree in Health Services or Nursing
Required 2+ years of experience in clinical acute care
Preferred Other Prior utilization management experience preferred in some geographic regions
Preferred Other Experience in care of the elderly is required in some geographic regions
Intermediate Ability to multi-task Bilingual skills a plus
Intermediate Ability to work independently Ability to work independently, handle multiple assignments and prioritize workload
Intermediate Ability to create, review and interpret treatment plans Ability to create, review and interpret treatment plans
Intermediate Other Ability to understands the business and financial aspect of case mgmt in a managed care setting
Intermediate Demonstrated customer service skills
Required Licensed Registered Nurse (RN)
Preferred Certified Case Manager (CCM)
Required Intermediate Microsoft Word Proficient in Microsoft Office including Excel, Word, PowerPoint, Access and Outlook Express
Required Intermediate Microsoft Excel Knowledge of or the ability to learn company approved software such as CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties

Field Service Coordinator Resume Examples & Samples

LI-RR1
Home health, physicians office or public health experience a plus
Ability to work independently, handle multiple assignments and prioritize workload
Ability to work independently in various environments
Proficient in Microsoft Office including Excel, Word, PowerPoint, Access and Outlook Express

Service Coordinator Resume Examples & Samples

Predict emerging customer needs and develop innovative solutions to meet them
Develop and manage business plans to achieve objectives
Lead large, complex projects to achieve key business objectives
Direct cross - functional and / or cross - segment teams
Deploy and maintain Applications / Systems
3+ years of full Software Development Life Cycle experience
3+ years of experience working as a .NET developer
Prior work experience within Oracle, Microsoft SQL Server or MySQL database
Prior work experience having performed troubleshooting in a development or production support role
Understanding of ITIL processes (Incident management and Problem Management)

Service Coordinator Resume Examples & Samples

Management of incidents & war rooms during business hours
Application problems & service requests
Change management
Audit & compliance
Product lifecycle management (PLM)
Performance tuning
Deployment release quality
5+ years Mainframe skills (Cobol, JCL, DB2, CICS, SQL, Endevor, OPC, etc.)
Incident, Problem, and Change management experience
Production support, or strong development background
Exposure to health insurance in some form, ie. Claim Accounting, Reserving, Self-Insured, etc
Experience with Microsoft Office (Excel, Word, Visio)
Experience with VSAM, REXX, Focus, AbendAid, QMF, ADR
Experience with file transfer methods (FTP, SFTP, CFT)
Distributed skills (.Net, Java, code repositories, ActiveX, classic VB & .Net)
ITIL Certification or Foundation Certification in Healthcare

Field Service Coordinator Resume Examples & Samples

Preferred managed care experience
Preferred prior utilization management experience preferred in some geographic regions
Preferred experience in care of the elderly is required in some geographic regions
Preferred experience in home health, physicians office or public health
Intermediate ability to multi-task Bilingual skills a plus
Intermediate ability to work independently, handle multiple assignments and prioritize workload
Intermediate demonstrated time management and priority setting skills
Intermediate demonstrated interpersonal/verbal communication skills
Intermediate ability to create, review and interpret treatment plans
Intermediate ability to implement process improvements
Intermediate ability to effectively present information and respond to questions from families, members, and providers
Intermediate ability to understand the business and financial aspect of case management in a managed care setting
Intermediate knowledge of healthcare delivery
Intermediate knowledge of community, state and federal laws and resources
Intermediate demonstrated written communication skills
Intermediate demonstrated customer service skills
Required Licensed Registered Nurse (RN) in state, with no restrictions
Required maintain required contact hours to fulfill regulatory requirements
Required Intermediate or stronger Microsoft Word, Excel, PowerPoint, Access and Outlook
Required knowledge of or the ability to learn company approved software such as CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties

Field Service Coordinator Resume Examples & Samples

Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes
Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day
Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists
Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required
Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities
Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support
Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria
Display team leadership with the ability to create and drive effective team working
Highly effective and demonstrated Time Management and Personal Organization
Familiarity with standard Computer Administrative Tools (Windows, MS Office)
Knowledge of Oracle is preferable although not required
Proven ability to thrive in a fast paced, ever changing team environment
Excellent communication skills to include proven professional, conflict management, and persuasion skills
Must possess strong problem solving skills
A “Do It Now” mindset coupled with a strong sense of accountability
Ability to work a set 9 hour shift anytime between 6am – 8pm
High School Degree or equivalent with 4+ years relevant experience - OR - Bachelor’s Degree or experience in customer service, call center or coordination environment preferred

Field Service Coordinator Resume Examples & Samples

High level of customer satisfaction through responsive behavior and professional attitude
Knowledge of clinical/medical laboratories preferred
Regulatory compliance experience preferred; i.e. ISO9001
Fluency (again verbal and written) in at least two other languages required e.g. French &/or German &/or Italian &/or Spanish

Tenant Service Coordinator Resume Examples & Samples

Greet tenants/vendors and answers office phone
Receive all tenant requests, log, and dispatch all work orders/complaints to necessary maintenance technician/vendor.Continually work with team on maintaining tenant satisfaction concerning work orders/complaints. Follow-up with tenants promptly
Interface/follow up with maintenance staff to ensure requests are responded to in a timely manner
Coordinate all tenants’ building, loading dock and vendor access needs with security and/or maintenance technicians
Assist the team with all scheduled vendor service notifications to building and tenants
Monitor AR report and follow-up with correspondence in accordance with the AR policy and procedure. Update the AR report by the 20th of each month with comments
Maintain filing of all letters and tenant statements
Organize office files to ensure proper filing of records. Includes tenant, vendor and accounts payable
Assist the Senior Property Manager and Property Manager in all tenant and vendor correspondence
Create tenant, vendor and capital files in accordance with procedures
Maintain updated tenant and vendor contact lists
Maintain and track tenant and vendor certificates of insurance
Manage and order supplies for the office
Assist in preparing the monthly reports and annual business plans as requested. For monthly report, print out the operating statements on consolidated and property level for Pool A and Pool C on the first of each month and organize and bind one copy of the report for the Client
Assist with the file maintenance of IMPAK. Properly update and attach maintenance records
Coordinate and schedule tenant events in accordance with approved budget. Senior Property Manager to assist with details and dates
Strong organizational and prioritization skills
Superior computer skills (Microsoft Word and Excel)
Prior experience in real estate preferred
A Bachelor’s degree is strongly preferred

Service Coordinator Resume Examples & Samples

Daily Administration of activities in a pressurized environment
Taking a high number of internal and external phone calls while working to agreed service levels in the SSC
Work with the Senior Schedulers, Remote Engineers, SSC Managers and Service Delivery Managers to assure mid and long term resources meet requirements regarding geographical coverage, skill sets and channel mix
Liaising with Sales and Support delivery managers on all planning & customer issues. Feedback on process and guideline adherence of sales and onsite support activities
Identification and escalation of logistics issues
Ensuring all working relationships follow Agilent Technologies Standards of Business Conduct
Experience with and effective use of planning and administrative tools ( SAP is preferable)
Strong English language skills (verbal & written)
Being a team player and being able to take ownership
Helping your colleagues with a positive attitude
Ability to thrive in a highly pressurized and demanding multitasking environment, responding to sudden changes of priority and to manage escalations
Ability to set customer expectations
Ability to work independently and without direct supervision

Service Coordinator Resume Examples & Samples

Arrange for the initiation of in-home services within 2-3 days from receipt of client agreement including completion and coordination of Client/Home Care Aide schedules
Forward Preferred Worker contact information to training department for on-boarding and maintains continued communication and monitoring through permanent staffing
Transitions Clients to appropriate Service Coordinator Team upon completion of start of care and assignment of permanent Home Care Aide
Facilitates communication between Clients, Home Care Aides, and Branch and documents correspondence accordingly
Communicates changes in Client service needs to referral agency staff and branch management
Manages and updates IQA, Pending and SOC Incomplete reports
Evaluates skills of Home Care Aides and provides additional training as needed
Conducts in-home visits to Client residences to assess service as needed
Resolves Client complaints within the scope of authority, escalates concerns to QAS as needed
Implements employment practices consistent with Company policy and the provisions of applicable collective bargaining agreements
Performs annual evaluations of the Home Care Aides in meeting Client needs
Notify Branch Manager of significant events related to service delivery
Complies with all program and Company requirements and remains informed of changes in either
Solid verbal and written communication skills with all levels
Ability to identify Client needs within the context of in-home services authorized by referral agencies
General knowledge of the in-home personal care needs of the elderly and/or disabled within the context of their social environment
General knowledge of data entry in an MIS environment
Ability to complete tasks and comply with program policies and procedures within a multi-phased, fast-paced environment
Ability to interview prospective Clients to provide in-home services
Ability to conduct training sessions with home care aides in group settings or individually
Ability to resolve Client/home care aide concerns within referral agency parameters

Service Coordinator Resume Examples & Samples

Communicate professionally with Milgard external customers and internal customers regarding product and business issues
Create and execute Milgard Performance System objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions
Previous window sales and/or customer service preferred
Read, write and understand the English language
Computer literacy and ability to learn new computer software programs

Service Coordinator Resume Examples & Samples

Create and execute Milgard Performance System objectives; meet Milgard Performance System commitments and work within the guidelines of Milgard Performance System
Reflect Milgard business values and the Milgard Philosophy in all business interactions
Adhere to safety policies and procedures related to all facets of job
Proper usage of personal protective equipment
Ability to work in, and promote a team environment

Field Service Coordinator Resume Examples & Samples

Review the geographic location of each kitchen service assignment and assign Service Technician accordingly
Maintain and update Oracle activities, monitor and resolve any past due issues relative to service activities
Communicate field trends to field service personnel, Order Preparation Specialist, sales, warehouse or operations staff
Generate Oracle service status reports to assign resources to appointments
1 year Prior customer service experience
Ability to read blueprints or layouts
Proficient computer skills required including Microsoft Office Suite
Excellent organizational skills, including ability to multi-task and prioritize workload
Excellent verbal and written communication skills with the ability to interact with external customers
Demonstrated capability to resolve conflict over sensitive or complex issues
Familiarity with the cabinet industry and product
2 years prior construction experience and/or kitchen cabinet customer service skills
Prior trim carpentry and/or kitchen installation experience

Guest Service Coordinator Resume Examples & Samples

Enthusiastically welcome our guests anticipate their needs and respond promptly with your personal spirit, however busy and whatever time of day
Interact with and entertain our guests
Take initiative to go beyond the ordinary to resolve guest complaints and create loyalty
Escort arriving guests, provide history tours of resort and orientations to the guestrooms
Share stories of personal experiences and provide recommendations brochures, maps and collateral on guest activities, attractions and places of interest
Coordinate guest requests, reservations and miscellaneous tasks as required
Assist guests with transportation needs
Park and retrieve guest vehicles
Valid (state) driver’s license
Good driving record
Experience. Previous experience passionately providing service to others and driving all types of vehicles
People Person. The best part of serving others is creating experiences for them that go beyond the expected
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and has an impeccable driving history

Technical Service Coordinator Resume Examples & Samples

Regularly monitors and communicates to the field force the latest news regarding technical bulletins and developments, including standards and best practices
Lead field force in complaint handling and training and acts as second line support in complex complaints
Regularly monitors and analyzes CRM and manages regular updates on visits, products, equipment, training, approvals, opportunities, threats and complaints handling
Communicates updated technical data to appropriate channels
Manages demonstrations of paint / non-paint and transfers the knowledge on processes as well as on technical problem solving to the customers
Coordinates and supervises the product test market evaluation in the allocated countries
Coordinates and monitors the implementation of new products / technologies, color, services and processes within sales
Monitors and reports on the changes in the legislation influencing the SMU
Communicates the analyses of and provides information to the field force and central management on the competitors’ products and systems
Represents the company in external industry institutions regarding the SMU in the allocated countries
Assess the level of technical skills of the field force and customers and proposes the action plan to address development
Deliver training modules and tools
Supports the functioning and monitors the condition of the training center ensuring compliance with stated guide from Regional Technical Service Manager
Supports implementation of SMU solutions within the area of services
Cooperates with Key Account Managers and Business Consultants on technical projects and activities
Works together with Technical Specialist on product analysis
Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling
Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations
Ensures a job profile is in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions
Strengthens the talent pipeline by developing talent and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk
Stimulates, manages and follows through on employee engagement and builds on the workforce to reflect the societies and markets in which we do business (D&I)
Creates an open environment in the team where all people can perform at their best and stimulates the development of others and ensures an engaged finance team
Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations
Manages and plans relevant (departmental) budget and proactively manages the costs
Reports on progress on a continuous base
BA degree in chemistry or engineering related field
Minimum of seven (7) years technical and applications experience in the coatings industry
Hands on experience with industrial processing equipment; especially bell application technology
Strong interpersonal skills with the ability to train on automated equipment (laboratory scale) and share technology knowledge, skills and ability with team
An excellent communicator; both written and verbal with good presentation, networking and interpersonal skills
Able to work well with others to deliver team results
Able to develop relationships at all levels both with clients and internally working in a multi-cultural environment
A good decision maker with planning and organizational skills
Able to work under the pressure of deadlines
Results orientated, able to keep focused and motivated when challenges occur
Ability to travel upwards of 50% of time, including domestic and international travel
Must possess a valid Driver's License

Service Coordinator Resume Examples & Samples

Coordination of Situation Management Bridges for IBM, American Express Technologies, AT&T, associated Technology vendors, and direct or vendor Business partners
Publication of Service Disruption Notification Document summary of outages provided to American Express and IBM leaders for incident timings, known business impacts, high level overview of key events, and engaged owners for initial problem analysis
Adherence to published Escalation, Quick Reference Guides, and Remediation processes

Field Service Coordinator Resume Examples & Samples

Compose correspondence and other communications
Organize and maintains file system and files correspondence and other records
Assist in scheduling employee training and maintain training records
Compile, review, and distribute reports
Prepare purchase requisitions and receive invoices within financial system
Collects and reviews accuracy of timesheets
Conduct research, compile and type statistical reports
Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and record and transcribe minutes of meetings
Order and maintain supplies, and arrange for equipment maintenance
Provide administrative support for other departments as needed and as time permits

Service Coordinator Resume Examples & Samples

Actively triages calls and inquiries from customers
Maintains and confirms the accuracy and completeness of Technicians’ open work orders for the NE Region
Ensures service orders advance to audit status so proper billing may occur
Reconciles various CRM reports on a monthly basis
Assist with quotation preparation, as required
Acts as the point of contact for customers when follow-up on PO or billing issue arise
Maintains a positive rapport with customers and updates customers on critical job status within specific timeframes
Use the Clearview system to retrieve customer and related information, inventory availability, part order status, all work order updates, and makes system data changes as required
Collaborates with the field service technicians and customers to verify and collect purchase orders
Assists and coordinates office functions to assure a productive work environment
Assists with the closure of service jobs, as needed, in order to invoice customers for work completed on a timely basis
Communicate effectively with other ASCO departments to resolve issues that may arise (e.g., Billing, Inventory, other Service regions, HR, etc.)
Address and resolve customer inquiries and obtain customer feedback proactively. In cases where the solution may not immediately present itself, the Coordinator will pass the information to the proper team member to ensure the solution is acquired for the customer
Attends monthly webcast/conference call with technicians for bilateral communication of issues and topics of interest
Assist Supervisor with the order and acquisition of parts and materials for upcoming projects or maintenance
Ability to work from 9:00 AM to 5:18 PM Monday through Friday
Flexibility to work overtime if coverage needed
Proven ability to handle multiple demands with a sense of urgency, drive and energy
Effective time management and organization skills
Excellent work initiative and follow-through skills
Ability to work in a team-oriented environment that is fast paced and demanding
Communicates in a positive and professional manner with customers and colleagues
Bachelors' degree preferred, or multiple years relevant work experience
PC Skills with in depth knowledge of Microsoft Office Suite
CRM experience preferred
Strong working knowledge of JDE and Clearview systems preferred

Service Coordinator, Cummins Rocky Mountain Resume Examples & Samples

High School Diploma or GED is required in addition to a minimum of two (2) years of related experience and/or training, or equivalent combination of education and experience. Associates Degree preferred
Minimum 2-4 years previous experience
Minimum 2-4 years previous customer service/contact experience
Proficient computer and typing skills specifically in the use of Microsoft Windows, Word, Power Point, Customer Data Base and Lotus Notes
Technically competent in diesel engines / generator repairs
Superior communication skills, positive attitude and professional in demeanor and appearance
Trained in use of applicable Forklift
Must be able to follow Company procedures and standard operating procedures
Must be honest, reliable, and dependable, and have a positive attitude
Must be able to work well under occasional pressure or within deadlines
Must be able to work well independently or with others in a team environment
Must have a record of good attendance and performance at prior jobs

Service Coordinator Resume Examples & Samples

Monitors and evaluates subordinates' duties and approaches to provide high quality care to QI members
Appropriately triages and assigns QI cases to designated Service Coordinators
Manages the caseload distribution to ensure compliance with identified QI caseload ratios and population mix
Ensures Service Coordination staff members are compent in their skills by providing ongoing training and monitoring programs to document training activities and demonstrated competencies
Ensures ongoing adherence of subordinates and of self to Kaiser's Principles of Responsibility
Develops and utilizes subordinates to provide high quality member services at lowest controllable costs
Maintains staffing balance in order to provide cost effective, optimum, quality member care
Provides and/or oversees service coordination to both QI community and institutional members. Completes and/or oversees the Face to Face Health Functional Assessment and Service plan development
Effectively communicates with internal and external stakeholders to ensure that service coordination is provided across the continuum of health care needs in the community, hospital, skilled nursing facility or institution
Maintains required documentation using KPHC electronic health record. Updates members' service plan; updates and documents assessments and health care in medical records to indicate progress, changes and continuity of care and/or reviews subordinates' documentation to ensure adherence to documentation standards
Identifies departmental learning needs. Arranges in-service programs and conferences. Shares administrative and clinical expertise to improve knowledge and skills of personnel
May perform member care to the extent necessary to maintain clinical expertise, competency, and licensing necessary to fulfill job responsibilities and to direct the provision of care to QI members
Provides direct member care on an as needed basis. Provides services that are within scope of license and in compliance with all legal, regulatory, and policy requirements relevant to clinical role performed
Incorporates the KP Nursing Vision, Model and Values throughout their Nursing Practice
Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff
Minimum three (3) years nursing experience
Minimum one (1) year service coordination/case management experience in a hospital, clinical or community setting
Minimum one (1) year supervisory/lead or charge nurse experience
Experience with state regulatory agencies regarding Community /service coordination preferred
Experience with Home and Community Based Services preferred
Experience with electronic medical records (EMR) preferred
Knowledge of Kaiser systems preferred

Medicaid Service Coordinator Resume Examples & Samples

1+ year of experience working with the Developmentally Disabled population or 1+ year of experience as Service Coordinator with any population
Bachelor's Degree with at least 20 credits in Health or Human Services
Bachelor's Degree in Social Work or Health and Human Services field
Bilingual (English and Spanish)

Service Coordinator Resume Examples & Samples

Completely own an Incident or Service Requests throughout its life cycle and drive it until closure (For In Scope Incidents) Improve user satisfaction through better communication and notifications Improve service delivery performance and overall service quality at Service Desk Ensure compliance on tickets (Adhere to process compliance) Responsible for monitoring queue(s) within ServiceNow during business hours Assess IBM End to End team resources and capacity Monitor existing tickets and escalate to management if at risk of missing the Service Level targets Initiate or receive the transfer of misrouted tickets , and determine if correctly assigned Establish regular meetings with non-IBM team leaders to discuss ticket management and queues Meet regularly with IBM 3rd Line resolver team managers to prioritize tickets and track progress Establish and maintain a relationship between SD and non-IBM teams Maintain agreed contact/escalation/communication policies with all non-IBM resolver teams Establish the Escalation Team, who will own and track Escalations and Expedite Requests End to End Ticket Manager will take ownership of the tickets which have been transferred excessively and ensure it is addressed by the appropriate resolver group until closure Publish performance of all resolver groups; with the ability to sort by region
Ensure the User receives daily updates on the progress of Escalated/Expedited tickets
Escalate to End to End Ticket Manager any ticket at risk of breaching the SLA
Engage the relevant resolver group before ticket breaches the SLA
Engage and escalate to End to End Ticket Manager when they do not receive any response from the resolver groups
Escalate to End to End Ticket Manager any ticket not accepted into clear ownership by resolver team

Field Service Coordinator Resume Examples & Samples

2+ years of experience in Clinical Acute Care
Knowledge of Healthcare delivery
Knowledge of community State and Federal laws and resources
Working knowledge of software, such as CRMS, Peradigm, and InterQual
Microsoft Office/Suite proficient (Excel. Word. PowerPoint. Access and Outlook)
1+ year of experience in current Case Management

Field Service Coordinator Resume Examples & Samples

Preferred Prior utilization management experience preferred in some geographic regions
Preferred Experience in home health, physicians office or public health
Ability to multi-task Bilingual skills a plus
Ability to implement process improvements
Demonstrated written communication skills
Required Licensed Registered Nurse (RN) in state of operation
Required Maintain required contact hours to fulfill regulatory requirements

Field Service Coordinator Resume Examples & Samples

2+ years of experience in clinical acute care
1+ year of experience in current case management
Certified Case Manager
Managed care experience
Prior utilization management experience
Experience in care of the elderly is required in some geographic regions

Service Coordinator Resume Examples & Samples

Manage Front Desk Reception – Courier, Mail and Visitors
Accounts Payable
Coordinate / Manage RGO events/seminars
Manage issues with vendors, repairs, i.e. printers, office equipment, etc
Manage Supplies – order and ensure they are kept up to date
General updating of shared drive, internal phone listing, group distribution lists
Back up other service coordinators
Complete Advisor updates to Group links
Prepare Alpha kits for new Advisors
Spreadsheet and Monthly e-mail to Advisors
Maintain Renewal Special Handling
Print and bind Small Signature Proposal
Mail Alpha Quote CD to Advisors, and update Alpha Quote CD spreadsheet
Manage the TVP quotes mailbox
Order Reports / renewal reports
AOR
Prepare power point presentations for AE and SR
Prompt response and/or acknowledge of receipt of phone/email messages from internal/external clients,
Taking ownership of issue until resolution
Ability to manage high volumes
Strong communication (written and oral)
Good knowledge and understanding of the group benefit industry in Canada and the company's business operations, systems & technology, and administration and service processes
Proficiency in all Microsoft Office products, strong excel skills and word

Service Coordinator Resume Examples & Samples

You will take phone calls from customer sites for repair and maintenance work. Updating the status of all jobs either on the company systems or client systems
Maintaining location records of engineers and escalating any technical or resource issues to management
Timley production of monthly invoices

Field Service Coordinator Resume Examples & Samples

Install instruments at customer sites
Provide instrument and sample preparation training to customers
Provide emergency service and repairs and Preventative Maintenance as requested by customers
Planning of laboratory design for new instrument installations
Liaising with customer IT departments and assisting with information systems installations and troubleshooting
Maintenance and accuracy of assigned inventory
Supporting marketing activities such as exhibitions
Special assignments and administrative duties as directed by Field Service Manager or designate
Communicate and document customer feedback to Field Service Manager and/or appropriate departments
Promote service agreements to customers
Perform other assigned duties as required
Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports
Assist with on-site training of new personnel under supervision of senior personnel
Successfully performs duties with minimal daily supervision
Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
Strong interpersonal and customer satisfaction skills
Similar/comparable customer based laboratory environment
Effective Time Management Skills
Professional and effective internal and external communication skills
Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
Proficient use of Microsoft products (Word, Excel, Outlook)
Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)
Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc

Service Coordinator Resume Examples & Samples

Provide administrative assistance and support to the Regional Group Office Sales and Service team. Coordinate the efforts of the Account Executives and Service Representatives
Assist with assembly of quotes, sales presentations and renewals packages
Assist with production of reports and presentations using MS Word, Excel and PowerPoint
Process Agent of Records changes
Carry out general daily office duties such as incoming/outgoing mail and couriers, processing accounts payables, client file management, office supply management, ensuring currency of marketing materials, system accesses requests and ordering of equipment for the staff, etc
Coordinate and assist with event bookings
Post-secondary education or equivalent work experience
Previous administrative support and/or group benefits/retirement savings experience would be an asset
Proficient in Microsoft Office products (Word, Excel and PowerPoint)

Service Coordinator Resume Examples & Samples

Resolve client/employee complaints
Maintain contact with staff regarding service updates
One year of paid supervisory experience
High School diploma or GED (a degree from an accredited college or university is a plus)
Experience in a customer service field
Ability to meet program deadlines and accomplish weekly and monthly reports

Field Service Coordinator Resume Examples & Samples

2+ years of Clinical Acute Care experience
Bachelor's Degree in Health Services or Nursing (Required)
Understanding the Business and Financial aspect of Case Management in a Managed Care setting
Knowledge of Community. State and Federal laws and resources
Knowledge of or the ability to learn company approved software, such as CRMS, Peradigm, and/or InterQual
1+ year of current Case Management experience
Prior Utilization Management experience
Experience working with the Elderly population
Previous experience in a Home Health, Physician's Office, or Public Health setting

Service Coordinator Resume Examples & Samples

Position may be office based or field based depending on needs of the membership and/or management recommendation
Develops a Care Plan for each member, in conjunction with the PCP and member, based upon the HFA
Coordinates a team of decision makers including the PCP, other providers as appropriate, the member, and others as determined by the member including family members, caregivers, and significant others to become part of a member's Interdisciplinary Care Team (ICT)
Interacts with member, family, physician(s), and other providers utilizing clinical knowledge and expertise to determine medical history and current status and to assess the options for care including use of benefits and community resources to update the Care Plan
Coordinates community resources with emphasis on the development of natural support system and coordinates benefits, regulations, laws and public entitlement programs
Provides counseling on options regarding institutional placement and HCBS alternatives
Coordinates services with other providers such as Medicare, DOH Programs, Medicare Advantage Plans, specialty providers, Zero-to-Three, Healthy Start, mental health, and Developmentally Disabled/Mentally Retarded (DD/MR) providers at DOH
Maintains HIPAA standards and confidentiality of protected health information; and reports critical incidents and information regarding quality of care issues
Utilizes compiled data received from member electronic record to assure that the services being provided meet the member's needs
Facilitates member and provider authorization and access to services
Seeks to resolve any concerns about care delivery or providers
Monitors member self-direction delivery process
Monitors progress with Early and Periodic Screening, Diagnosis and Treatment (EPSDT) requirements
Refers members with suspected severe emotional, behavioral and/or mental illness for evaluation
Manages a caseload that does not exceed 1880 hours annually, based on case intensity and acuity
Acts as liaison and member advocate between the member/family, physician and facilities/agencies
Maintains accurate records of service coordination activities in the system using clinical guidelines
Ensures compliance with all state and federal regulations and guidelines
Refers RN delegated skills providers to an agency provider for training
Experience in working with special populations, such as HIV/AIDS, developmental disabilities, medically fragile children, geriatrics, persons with neurotrauma, and younger adults with physical disabilities desired
Bi-lingual in English and any of the following languages preferred: Ilocano, Tagalog, Mandarin Chinese, or Korean a plus
Knowledge of Microsoft Office including Excel, Word and Outlook

Service Coordinator Resume Examples & Samples

Is responsible for client intake, collecting data, obtaining original authorizations, assigning nurses to cases
Is responsible for coordinating all of the branch’s patient care services
Is responsible to document patient/personnel problems and/or situations that arise and to report to the appropriate Nursing Supervisor and/or Director of Patient Services
Provide the Consumer and/or the designated representative with information regarding the responsibilities and guidelines of the CDPA program
Assists human resources with set up and maintaining employee charts
Assist payroll and billing department as needed
Utilizes computer programs to perform duties
Performs other office duties as required

Service Coordinator Resume Examples & Samples

Staff cases at level of service required upon intake
Resolve and report client/employee complaints
Conduct monthly client wellness calls
Assists billing department with insurance information as requested
Ability to take on-call as needed

Service Coordinator Resume Examples & Samples

Provide the Consumer and/or the designated representative with information regarding the responsibility and guidelines of the CDPA program
Responsible for consumer's intake, collecting data, obtaining original authorizations, assigning nurses to cases
Assists HR with set up and maintaining all personal assistant charts
Assists CSPA Program Manager with monthly reports required by payors
Assist payroll as needed

Service Coordinator Resume Examples & Samples

Ensures performance of IS Tower Services by monitoring the execution of the operational service processes (such as incident management, request fulfillment, change management and complaint management) by internal and external suppliers
Coordinates, in support of Service IS Supply Integration SMEs, the resolution of major incidents and communicates with all involved participants about the status within Tower Control and Support
Initiates trend analyses of incidents, and ensures detection and validation of problem suggestions, with support from relevant IS Tower SME(s). Ensures problems are assigned to the correct IS Supply resolver group
Ensures problem resolutions are approved/rejected by relevant Tower SME(s)
Ensures that internal and external suppliers are maintaining the ABB's CMDB (Configuration Management Database) as per the standards in the knowledge management process
Orchestrate the delivery of IS services within the allocated technologies and between the Towers
Maintain a daily cooperation with global Vendors and work with them to ensure service level targets are met
Ensures that High severity incidents are properly transferred across time zones
Supervision of tickets distribution for major incidents and problems
Provide suggestions for process improvement and assist in implementing changes
Suggest and evaluate business case for changes across different services

Service Coordinator Resume Examples & Samples

Handling of corporate software (Oracle, DFSD)
Keep contact and organize jobs with subcontractors
Organize daily jobs and tasks for service technicians, keep contact with them
Keep contact with the factory, take care of necessary parts
Take care of all service customers, keep contact with them and handle unit faults, follow up on them
Invoicing, inventory
Cooperation with other departments inside the company
Participation on general service meetings
Hungarian native or as good as native
English (upper-intermediate proficiency)
High level of responsibility and discipline
Self-driven and customer-oriented approach
Ability to work with big amount of data, attention to detail
IT-savvy (excel, databases)
Prior experience in invoicing and job scheduling will be an advantage

Service Coordinator Resume Examples & Samples

Must have solid computer skills and a minimum of 3 years office experience in addition to the educational requirements
Proficiency in accounts receivable, accounts payable, payroll administration, collections, financial reconciliation, and material sourcing
Excellent computer, organization, and customer service skills

Service Coordinator Resume Examples & Samples

Answer incoming customer calls and register the details of the call into a service management system
Assign and dispatch Field Services Engineers (FSE’s) based on the advice from an onsite helpdesk taking into consideration the FSE's location, workload and urgency of the situation
Order spare parts if required and inform FSE on when these will be delivered
Ensure customers are aware of the status of their call and the actions taking place. For regular maintenance you will be required to make detailed appointments
Manage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if service levels may not be met

Service Coordinator Resume Examples & Samples

Manage service restoration for major incidents affecting our clients’ environment; this activity includes
Ownership of the technical service restoration plan
Coordination of technical restoration actions
Escalation
Communication via various means including SMS and reporting
Plan, coordinate, and control the restoration of complex and high impact system problems that occur within the production environment of clients’ systems
Act as the central communication point for major incidents – all Severity 1 issues, and Severity 2 issues as required
Develop strong working relationships with support teams and management, and liaise with areas as required
Train and mentor other team members including Service Restoration Managers and Problem Managers in process and techniques used to manage major incidents
Backup to the IBM/Telstra NOM’s which occasionally will involve shift work
Demonstrated management / leadership activity, including leading others with confidence and effectiveness
Must be assertive and show initiative in all activities
Must be analytical and decisive
Must be self motivated
Must have extremely strong written and verbal communication skills
Strong background in the IT industry
Operations experience preferable
Desktop skills
Network concepts
IT Service Management concepts, including IBM’s process frameworks (ESMA, EOP) and ITIL
Strong leadership, interpersonal and team skills
Problem Management skills
Comprehensive understanding of IBM Global Services business and organisation structure
Comprehensive understanding of the Problem and Change Management disciplines, policies and standards
Comprehensive understanding of the functions, responsibilities and product / tools used within OIS

Service Coordinator Resume Examples & Samples

Collect work orders for billing
Monitor and track completed inspections and report Technicians’ hours to ensure the accuracy of the required information
Ensure customer satisfaction and perform follow-up service calls
Participate in EHS program as needed
Responsible for technicians day to day productivity
Previous experience in a dispatch or call centre environment is considered an asset
Computer proficiency and the ability to learn new software
Excellent written and verbal communication skills with an ability to represent the company in a professional manner
Candidates must successfully complete an employment background investigation

Senior Service Coordinator Resume Examples & Samples

Processes general ledger journal entries
Research and exception analysis
Prepare and review transaction summaries and billing statements
Loan transfers between source application systems
Loan sales
Closing Fraud Accounts
Reporting to Chex Systems
Other Real Estate Owned (OREO) functions
Charge Offs
Non-Accruals
Accrual calculations
Perform analysis on loan transaction histories to resolve disputes
This position requires regular attendance with overtime requirements as needed to meet business needs. This typically occurs during periods of high volume workload
Follows through after research is completed
Report any concerns to management
Follows up and resolve any exceptions
Excellent interpersonal communication skills as this role requires interaction with both internal and external customers
Practices attentive listening to understand the needs of the individuals; communicates effectively so that issues can be resolved
Effectively manage multiple competing priorities
Ability to utilize resources available to get projects complete and issues resolved in a timely manner
University degree / college diploma or equivalent work experience
Strong listening skills, communication skills, and presentation skills
Strong understanding of loan systems
Familiar with compliance and servicing regulations and guidelines
Conversant in lending practices and accrual calculations
Commitment to continuous improvement
Familiar with non-performing loans
Ability to come up with new ideas that can add value to the existing processes
Willingness to re-engineer processes from scratch; including working with others and openly accepting suggestions

Guest Service Coordinator Resume Examples & Samples

Handle all incoming phone calls
Answer the phone within three rings using the appropriate greeting
Keep record of all arriving/departing and in-house guests
Be knowledgeable of all tours/groups
Maintains records for all VIPs, special requests, etc
Maintains an up to date working knowledge of all lodge amenities as well as any special events
Provides accurate directions and resort information for guests
Arranges bell service for guests
Excellent communication skills especially over the phone
Strong organizational and time management discipline
Operate effectively in stressful situations
Solid judgment and ability to resolve conflicts effectively
Ability to multi-task
Flexible schedule to include evenings, weekends and holidays
Vermont Driver’s License preferred with clean driving record

Service Coordinator Resume Examples & Samples

Run reports to review service technician activity
Make sure that emergency issues are prioritized and handled on a timely manner
Return customer’s calls
Other duties as assigned, which may include but are not limited to

Service Coordinator Resume Examples & Samples

Matric
Listener experience advantageous
Assisting with capturing service calls on LSN
Booking of installations
Scheduling service calls
Booking calls for Technicians
Follow up calls on clients
Data Capturing
Handling of complaints
Assisting Technicians, Sales Consultants & Clients
Make sure that all appointments are kept and that all the necessary resources are available
Schedule jobs with clients and technicians (Internal and external)
Ensure confirmation calls are done and recorded on L5
Providing feedback on technical complaints
SMS’s to be sent to client reminding them of their technical appointment
Assists technicians with rebooks from site
Ensure a technician is fully booked daily
Aid the technical team & sales team when needed
Ensure all invoices are captured accurately and timeously and sent to OTC for invoicing
Provide admin support to Technicians, FLM, Sales Reps and District Admin Manager
Ensure the initiated, schedule and temp done listing is kept at a minimum at all times

Service Coordinator Resume Examples & Samples

Communicate professionally with external customers and internal customers regarding product and business issues
Support the customer service process by working extensively with Sales Representatives, Production personnel, and Scheduling
Create and execute Milgard's performance system objectives and commitments; reflect Milgard business values and the Milgard philosophy in all business interactions
Minimum of two (2) years experience in customer service utilizing an enterprise system, preferably in a manufacturing environment
High School diploma required, some college preferred

Field Service Coordinator Resume Examples & Samples

Promote the concept of "total quality" customer service
Track and promote the development and training of field service technicians to achieve a higher quality of efficiency
Receive customer service requests. Complete call-out sheet with all pertinent information
Dispatch field service technicians
Handle all aspects of field service sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customer's questions
Maintain communication to promote customer relations and loyalty
Work closely with the parts department to ensure field service parts are delivered in a timely fashion
Achieve service targets in order to reach monthly goals
Plan and coordinate implementation of maintenance contracts
Act as primary liaison with customers to provide quotes and scheduling work
Ensure that all new service programs (e.g. standard repair times, exchanges, etc.) are carried out by all service employees
Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance
Apply warranty to work orders
Invoice work orders
Coordinate power generation startup with sales department and customers
Track and support monthly mobile quick serve measures
Manage the up keep on company tools and equipment
Knowledge of all Cummins/Onan equipment
Understanding of basic mechanical and electrical principles
Possess knowledge of warranty and service programs on Cummins/Onan products
Must be self-motivated and possess strong interpersonal and customer relation skills
Minimum of five years experience as a Field Service Technician
Must have an internal drive for customer service and provide an elevated level of service for internal and external customers

100

Service Coordinator Resume Examples & Samples

Taking phone calls from clients and taking down the details
Scheduling of engineers (ensuring projects are carried out within the set targets)
General administrative support
Updating clients with the progress of the issue
Keeping in touch with engineers and updating them with further details
Producing quotations using SAP
Planning/Scheduling skills
Able to deal directly with customers in a professional and polite manner
Good communication and organisational skills required
This is a busy role, therefore you will need to be able to keep calm under pressure!

101

Guest Service Coordinator Resume Examples & Samples

Serves as the point person for informational request from Passengers
Coordinate transportation logistics with bus and cab companies to ensure timely and smooth service
Respond and accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and transportation arrangements
Communicate changes confidently to guests
Learn every guests name and preferences
Promote onboard sales and brand loyalty program
One year of relevant experience required
Excellent computer and Microsoft Office skills
Fluent English speaking and writing skills
Strong prioritization and organization skills
Genuine desire to work with the elderly and/or disabled
An up-beat and engaging personality
Neat, clean, and professional appearance

102

Service Coordinator Resume Examples & Samples

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in regards to service delivery
Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in regards to early or late anticipated arrivals
Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve
Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities

103

Senior Service Coordinator Resume Examples & Samples

Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received
Handles decisions regarding the scheduling and movement of manpower and material
Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs
Also assists in processing credit memos and collections
Assists in project profitability through cost containment procedures and processes
Utilizes, maintains and updates all employee, service call and customer information in SAP
May be responsible for non-installed parts sales including processing orders, pricing and invoicing
Senior- 5-8 years experience in customer service call handling, dispatching and service response in a related or technical industry required
Technical school or Associates degree (2 year)

104

Senior Service Coordinator Resume Examples & Samples

Product and Process
Risk and Control
Financial Management
University degree/college diploma or equivalent work experience3 to 5 years of related experience
Good knowledge of all operating processes and supporting applications and policies
Working knowledge of Personal Loan documentation and registrations
Working knowledge of all personal lending processes and supporting policies
Credit qualified without Personal limits ALD qualified
Solid knowledge and experience with the Banks Customer Connect / Optimizer systems
Strong knowledge and understanding of the business units key products and services, processes and controls
Strong understanding of the business units risk and regulatory requirements
Good written and oral communication skills in French and English

105

Field Service Coordinator Resume Examples & Samples

Coordinate the activities of the service department
Schedule work which includes providing information to customers
Prepare estimates, quotations and final bills for all service work
Interact and communicate effectively will all levels of operations
Technical/Mechanical aptitude and experience
Ability to initiate, coordinate and prioritize responsibilities

106

Senior Service Coordinator Resume Examples & Samples

Support the manager to coordinate and oversee the work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, training and problem resolution
Escalate/ assist the manager with complex problem resolution
Analyze and resolve more complex issues efficiently and effectively in accordance with Bank and industry standards, focusing on up to a six-month time horizon
Provide input on employee performance to the manager
Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support
Align individual performance goals to team and organizational goals
Demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values
Strong knowledge of departmental systems and application
Familiarity with basic accounting concepts would be an asset

107

Service Coordinator Resume Examples & Samples

Proactively supporting the working relationships with direct APC relational accounts, i.e., Sales– Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three phase product lines, and USC Parts Department, Manufacturers Representatives
Proactively and Reactively Scheduling Field Service Engineers in North America
Proactively managing open orders for APC accounts
Field incoming inquiries from direct accounts regarding logistics
Order fulfillment
Work with other departments within APC to facilitate on-time delivery and customer satisfaction
Proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations

108

Field Service Coordinator Resume Examples & Samples

2-5 years of experience working in a similar environment
Good knowledge of common Microsoft office program
Ability to work effectively in a fast-paced and demanding environment
Knowledge of clinical/medical laboratories would be a plus but not must have
Any other languages e.g. French &/or German &/or Italian &/or Spanish would be a plus
Experience in working in a logistics / dispatch environment, or also technical coordination environment

109

Field Service Coordinator Resume Examples & Samples

Coordinates and supervises activities of service or technical personnel via personnel assignments, job or project management, administration and technical support
Typically does not have budgetary responsibility
Works independently under general supervision, requiring normal guidance and review; Provides some technical guidance and work direction to field staff
Commercial Drivers License (CDL) with specific endorsements may be required
Thorough understanding of customer requirements
Ability to use skills, knowledge and techniques in problem recognition and solution development

110

Service Coordinator Resume Examples & Samples

Receive incoming work orders via telephone/e-mail and ascertain nature/location and prioritize at emergency or routine
Work with residents in resolving initial problems before dispatching
Dispatch necessary personnel and equipment for incidents
Maintain detailed and accurate records and daily logs of department activities
Close work orders as they are completed
May provide some routine assistance to maintenance organization

111

Service Coordinator Resume Examples & Samples

Schedules service technicians for repair and maintenance of cutting machines, robotics, and general repair needs for all regional customers
Back up the service technicians for service calls if needed
Troubleshoot and diagnose with customers to determine if a service call is needed or if the customer can repair in house
Process orders for new automation customers which may include customer set up, part number set up and vendor set up
Liaison between the region and suppliers, verifying order confirmations and resolving delivery problems
Generate quotes for all automation sales specialists, which may include research and development of the best system needed for the customer
Builds and maintains a library of automation/cutting/robotics product literature and resource information
Primary contact for automation sales specialists, providing them with information regarding product availability, order quantities and drop shipment requirements from vendors
Keeps the automation sales specialists updated on target accounts and assists in making suggestions for product conversions
Primary contact for new customers looking for automation/cutting/robotics products via the Airgas web site or Total Access
Initiate phone contact with targeted automation accounts, forwarding the information gathered to the automation sales specialists for follow up
Generates monthly, quarterly, and annual record of sales, margins, and labor
Assists with selection and facilitation of training to broaden technician skills and works to ensure associates are cross trained

112

Service Coordinator Resume Examples & Samples

Provide consultancy on client’s expense solution according to the needs of the customer and within scope of Concur’s products/services; communicate with clients on issues and questions related to the use of Concur’s Products and Services
Draft and/or finalize one to many client facing communications. These can be standard responses to common questions or concerns as well as correspondence related to a wide spread incident or service disruption. When needed, technical details for this form of correspondence would be provided by subject matter experts
Escalate issues to designated specialists and/or cross-functional teams to ensure issues are addressed in an efficient manner
Develop and leverage a knowledge about Concur’s solutions and service offerings in order to set appropriate expectations in client communications
Act with the customer in mind and demonstrate the ability to express empathy towards a client that has raised issues or concerns
Occasionally provide subject-matter expertise and technical expertise to department teams and clients
LI-RG1

113

Guest Service Coordinator Resume Examples & Samples

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

114

Service Coordinator Resume Examples & Samples

High School or GED required
2+ years experience in customer service call handling, dispatching and service response required. Good organizational, interpersonal and verbal and written communication skills
Knowledgeable in Microsoft Office and business software systems required
SAP experience highly preferred
LI - KMB

115

Service Coordinator Resume Examples & Samples

Provides support, information, prioritization and coordination of assignments for field service personal
Serves as the main point of contact for all service customers to ensure expectations are being met
Coordinates monthly quality assurance efforts of appropriate branch personnel
Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned
Maintains timely set up and completeness of related job folders as assigned
Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc
High School or GED
Excellent organizational, interpersonal and verbal and written communication skills
Proficient in Microsoft Office and business software systems (i.e. SAP)
Familiarity or experience with control, HVAC systems and engineering

116

Service Coordinator Resume Examples & Samples

Build and maintain sustainable relationship with customer
Manage customer requirements and customer enquiries and ensure continuous communication
Coordinate, plan, schedule and oversee all service jobs with necessary resources, spare parts and logistics for site
Manage customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements
Ensure quality is delivered and health, safety and environmental issues are competently managed
Review scope of the work and ensure that all parties fulfil their contractual obligations, particularly in regard to claims and changes
Manage service order process in a timely manner from quotation to invoicing and cash collection
Manage all required reporting and documentation
Ensure all necessary data has been registered in a timely manner in the system

117

Service Coordinator Resume Examples & Samples

Supports customers and field operation partners (Field Service Engineers) by using the integrated in-house software systems to manage the day to day service requests and installations
Interfaces with Field Service Management regarding: Service Coverage issues, geographic and work group issues and technical training concerns
The incumbent ensures customer satisfaction in service response by assigning calls not auto-allocated and contacting customers on updates to arrival times of service; and maximizes utilization of Field Service Engineers in meeting customers’ needs as well as Company goals and objectives
Manages Field Service Time Off/administrative records (Sick time, vacation time)
Monitors work group workload and coordinates changes in work assignments
Updates administrative records for Field Service (addresses, phone numbers, etc.)
May close out Field Service Orders when needed to assist Service Engineers
Adheres to work instructions, policies and procedures
Coordination centre experience is an asset
Good computer skills with Word, Excel and PowerPoint
Excellent English and French skills in speaking, reading and writing

118

Tenant Service Coordinator Resume Examples & Samples

Process petty cash disbursements, when applicable
Establish and monitor facility standards (cleaning and other maintenance)
Oversee real estate licensing compliance under the direction of the Broker(s) of Record

119

Service Coordinator Resume Examples & Samples

Provide service to external and internal customers, and accurately record correspondence in CRM
Handle calls for all phone inquiries into the SSP Service Centre
Book incoming repair jobs through Service Max and prioritise based on circumstances, driving the workflow of the Service Technicians
Dispatch repaired items back to the customer
Receipting incoming parts and arranging the distribution of them when required in the Field
Manage the Technical Services email through Service Max, responding to customer enquiries within appropriate timeframes
Coordinate the shipment and receiving of international repair jobs, working with our overseas suppliers to ensure items are repaired within appropriate timeframes
Follow up with customers to obtain Purchase Order numbers for jobs that have been quoted for repair
Ship and receive loan items and follow up outstanding loan units
Actively participate in weekly team meetings and presentations back to the business, and take personal responsibility in designated KPI numbers

120

Field Service Coordinator Resume Examples & Samples

Work with the Sales and Field Marketing team to conduct effective end-user demonstrations and product knowledge events
Allows an individual to gain operational experience by learning the different aspects of the Service Center to include retail, back-end repair process, inventory management and center profit and loss statement
Generate and analysis of various systems reports
Misc. tasks as assigned

121

Service Coordinator Resume Examples & Samples

Provide world-class service in every interaction for optimal call center performance and customer satisfaction
Identify service opportunities for every customer to increase dealership profitability and service-drive traffic
Provide detailed information for each service appointment to the dealerships
Accurately advise customers on importance of routine maintenance and any recalls
Quote pricing on factory recommended services to provide customers with estimated repair costs
Follow up on all inquiries, to keep customers and dealerships pleased
Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles
Log all calls using appropriate codes rendered through approved CRM/call-tracking system
Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network
Bilingual (Spanish) is highly preferred
High School diploma, college degree is a plus
Two or more years of customer service
Excellent communication skills, strong writing skills,
Computer proficient in MS Office and other common desktop software applications
Must perform effectively in a fast-paced, high-volume call center environment dealing with various degrees of customer stress
Negotiation skills and the ability to secure appointments
Strong work ethic and attention to details with customer appointments
Great social skills to resolve issues between customers and dealerships
General understanding of call center performance metrics with knowledge of ADP, Xtime, dealer-management systems and automotive retail operations is preferred
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

122

Account Service Coordinator Resume Examples & Samples

25% - Services P&C Account Executives and dealers with policy and program provisions
20% - Processes dealer application requests within time constraints
15% - Coordinate submissions and policy cases in SalesForce.com
10% - Maintain records in agency business system
10% - Provide adequate verbal and written responses relating to sales, negotiation or solicitation of insurance (req lic)
10% - Provides responsive service to customers regarding status of quotes and policy issuances
5% - Direct calls, as necessary, to appropriate personnel
5% - Coordinate policy service with third party
Minimum 2 years experience in an underwriting support role
Minimum 2 years customer service experience
Insurance experience is preferred
College degree or 2-5 years' experience in an insurance agency environment
Effective phone communication skills
Ability to provide service to customers in a professional, courteous manner
Demonstrated ability to meet deadlines
Demonstrates effective follow up skills
Ability to demonstrate availability based upon customers needs, i.e. consistent excellent attendance
High level of PC and data entry skills
Proficiency in Microsoft Office applications required
Demonstrated positive customer service

123

Service Coordinator Resume Examples & Samples

Use Service Management System(s) to log, update, follow-up, close and archive customer requests
Follow call policies and fulfilment procedures and Siemens business conduct guidelines and standards to log, update, fulfil and close customer requests
Escalate customer complaints to Management or Service Manager as appropriate
Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer
Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress
Provide a limited help desk facility to deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools
Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Co-ordinators, other Siemens Departments and Third Party Suppliers

124

Service Coordinator Resume Examples & Samples

1-2 years experience in a similar position or College Degree
Native (or min. excellent) English skills, verbal and written
Native (or min. excellent) Spanish skills, verbal and written
Global flair
MS Excel, MS Access, Siebel, SAP, Oracle, Lotus Notes
Technical knowledge about industrial UPS systems & industry

125

Field Service Coordinator Resume Examples & Samples

Actively manage personal health & safety and that of all other employees, at all times
Ensures full awareness of and compliance with the requirements of all relevant Company / Customer HSE Handbooks, HSE Procedures, HSE Legislation and emergency procedures. Ensure highest standards of safety within the Base by implementation of effective safety programmes
Ensure environmental impact of operations is minimised and all environmental procedures are followed
Supervise all aspects of the base operations and ensure work is progressed to meet operational requirements
Liaise with Workshop Personnel / Engineers to plan timings for equipment load out and job specific requirements
Ensure compliance with applicable Region/Area/Base Operating Procedures
Provide guidance and clear direction to operations staff
Ensure timely reporting and monitoring of Personnel Utilisation and Contactors’ Utilisation reports. Ensure optimum utilisation of personnel
Plan and work to ensure optimum utilisation of personnel and equipment allocated to Qatar Operations
Prepare or assist in preparation of load outs. Prepare and /or review engineering and operating procedures and risk-assessments
Receive project/Contract hand-overs from Sales. Conduct Pre Job meetings. Be responsible for efficient and safe execution of operations. Conduct pre-job and post- job meetings. Ensure compliance with contract. Monitor, review and raise variations as required
Ensure completion of Site Appraisals for all field and also annual performance appraisals of direct reports. Assist Base Management in training and personnel development and progression planning
Assist Base Management and Sales Manager with resource allocation and planning. Assist Sales Manager in Quarterly Planning
Ensure timely and periodic completion of JPIs in all projects under execution. Assist Base Management in identification and close out of any action points arising out of JPIs. Spearhead a culture of customer delight in operations
Ensure timely and accurate reporting of weekly and monthly revenue
Ensure completion of all site paperwork to company system and requirements. Ensure timely submission of all required site documentation to accounts for the preparation of invoices. Assist in preparation of invoices as required
Control Job procedures as required. Assist sales resource with technical inputs as required
Assist allocated job supervisors / engineers with practical aspects of PPS operations and equipment operation
Liaise with supervisors during operations to address equipment and consumable requirements, faults and general issues
Ensure supervisor passes on a full equipment fault list on job completion
Ensure completion of site appraisals
Review and maintain site appraisals for direct reports
Conduct annual appraisals and make recommendations to Country Manager for training, promotion etc
Handle disciplinary matters with respect to direct/indirect reports and provide necessary inputs to Country Manager where required
Assist in sales activity as required
Be fully conversant with all operations that are forthcoming or ongoing
Must be well versed either in Process or Pipeline activity of PPS
Perform any other tasks assigned by management from time to time
Minimum 5 year experience In oilfield operations environment
Recognized technical degree preferred
Minimum 5 years’ experience in similar/related role
Offshore experience an advantage
Good technical knowledge of Company operations and equipment
Good organisation skills / communications / negotiation skills

126

Guest Service Coordinator Resume Examples & Samples

Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
Ensure the timely and efficient transfer of luggage to and from the guest’s room
To ensure the guest is familiar with their room upon arrival ie. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards, including all safety policies
Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines
Excellent communication skills and a professional presentation
Ability to work well under pressure in a fast paced environment

127

Field Service Coordinator Resume Examples & Samples

Provide training to MEGTEC personnel with regard to operation and servicing of TurboSonic and B&W equipment
Investigate customer or equipment issues, determine nature and extent of problem and recommend corrective measures
Consult with customers, supervisors, and engineers to Coordinate start up and service of equipment and to improve system operation and maintenance
Performs preventive maintenance on customer equipment throughout the install base
Develop working knowledge of each specified product group to effectively support various equipment lines
Identify opportunities to promote/sell other MEGTEC services, upgrades, equipment or spare parts kits to existing customer install base, including non MEGTEC manufactured equipment
Work closely with personnel, such as management, engineering, safety, accounting to coordinate work activities, resolve customer issues, and ensure quality equipment start up
Provide 24/7 support for the afterhours call center and other members of the team

128

Field Service Coordinator Resume Examples & Samples

The preparation and monitoring of contracts, planners, forecasts working with your stakeholders to ensure efficiencies and effectiveness
Liaison with customers, suppliers, contractors, engineering and other internal departments
To process invoices in a timely, accurate manner, adding detailed customer references/notes
To process orders onto SAP and arrange delivery to site by liaising with suppliers and customers
To approve engineers time sheets in accordance with the despatch console

129

Service Coordinator Resume Examples & Samples

Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned
Also assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains and updates all employee, service call and customer information in SAP
Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc. May be responsible for non-installed parts sales including processing orders, pricing and invoicing
High School or GED. 2-5 years experience in customer service call handling, dispatching and service response in a related or technical industry required
Good organizational, interpersonal and verbal and written communication skills
Typically, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States

130

Service Coordinator Resume Examples & Samples

Effective administration of Siemens project sites including technical and commercial record-keeping
Raising, scheduling and allocation of both planned and unplanned project activities in conjunction with project field staff and customer personnel via Spiridon SAP system; create weekly & daily work plans for project teams as required
Maintain efficient activity plans; create daily, weekly plans for project teams as required in conjunction with Project Service Manager/Campaign Site Manager. Report schedule progress to Project Service Manager/Campaign Site Manager and enter progress input into tracking system for management
Control and technical verification within SPIRIDON SAP system; collation of time data and parts consumption to allow billing and parts replenishment to be initiated
Vessel co-ordination/weather monitoring. Planning for work load including port operation and relevant control of documentation - NOK forms
Coordinate the preparation/provision of HSE related documentation i.e. statutory inspections and vehicle checks. Ensure all work is carried out in line with Siemens standards and in line with UK legislation
Coordinate record keeping and documentation archiving to support full historical traceability of project work carried out
Ensure compliance with customer and contractual obligations whilst executing the project. Ensure site rules and regulations are adhered to
Basic financial administration, raising of purchase requisitions, request setting up of new vendors

131

Technical Service Coordinator Resume Examples & Samples

Customer Facing Customer Service Experience
Minimum 1 years experience in Service environment
Proficient with Windows and PC based applications
Ability to adapt to changing customer requirements / timelines and juggle commitments accordingly

132

Account Service Coordinator Resume Examples & Samples

3 years of related experience in a client service support role with acct mgmt or an equivalent combination of education and experience required
Client support experience in a healthcare sales/acct mgmt environment required
Data mgmt and sales reporting experience required
Project related experience preferred
Strong problem-solving and PC skills required - must have proficiency with Excel
Sales license is required within 6 months of hire

133

Field Service Coordinator Resume Examples & Samples

Required a Bachelor's Degree in Nursing
Intermediate ability to create, review and interpret treatment plans Ability to create, review and interpret treatment plans
Intermediate ability to understands the business and financial aspect of case management in a managed care setting
Required intermediate Microsoft Word, Excel, Word, and Outlook Express
Preferred intermediate experience with PowerPoint and Access
Required intermediate ability to learn company approved software such as CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties

134

Service Coordinator Resume Examples & Samples

1+ years administrator, sales support, or customer service experience
High School diploma or equivalent required; college degree preferred
Proficiency with Google Apps and MS Office (Excel, Outlook, PowerPoint, Word)
Strong customer service skills with a sense of urgency
Excellent spoken and written communication skills
Ability to perform and excel in fast-paced environment
High level of maturity and professionalism
Capability to act on own initiative, exercise good judgment and manage expectations
Ability to work effectively both in a team environment and independently
Ability to pass a background check and drug screen prior to employement

135

Service Coordinator Resume Examples & Samples

Act as a focal point for the Change Management process within assigned account enforcing Change Management policies and rules
ITIL V3 Foundation or ITIL V3 BASICS trained
Must be assertive
Ability to understand technical concepts
ITIL 3 Basics
Operations (Mainframe / Midrange) preferably
Strong leadership and team skills

136

Field Service Coordinator Resume Examples & Samples

Present a professional, caring, sympathetic demeanor to EFI Inkjet Customers
Schedule FSE resources to meet onsite demands of customers. Ensure customer expectations for onsite arrival are communicated. Manage on-going, non-critical service requests ensuring timely resolution to non-critical issues
Follow up as required to keep Customers informed of changes which may impact their business
Manage service schedule in conjunction with all Field Service Coordinators (FSC) FSEs and Phone Support
Work directly with Field Service Manager (FSM) to prioritize FSE resources per company guidelines
Work closely with sales teams to manage customer issues and ensure effective communication
Serve as key point of contact for the customers in the assigned region. Establish frequent contact with assigned customers in a proactive effort to ensure customer satisfaction
Coordinate and assist with setup of FSE training as directed by Field Service Manager
Engage SDM’s/FSM’s, Distributor Reps/Management on site preparation- discuss when to engage production managers/others at identified accounts
Master the use of all EFI Systems as directed by FSM

137

Branch Service Coordinator Resume Examples & Samples

Create and maintain project folders which include all booking packet info, scope, purchasing information, subcontractor information, etc
Review project booking information for completeness and compile all necessary documents from the quoting tool
Act as an internal liaison between the local branch and centralized purchasing team for ordering of material and delivery tracking
Perform goods receipts in internal systems for all physically received material and applying costs to the affiliated job
Work with Manager to coordinate labor resources, schedule with the customer, and place on the internal schedule board
If job is subcontracted, collaborate with Manager to obtain subcontractor forms, create purchase requisition, and perform goods receipt upon job completion
Maintain regular communication, project documentation, and scheduling with the customer regarding project status updates, delivery commitments, material tracking, etc. as directed by the Manager
Maintain current job status in internal system as project advances through project lifecycle
Work with the Manager or Project Manager to keep the expected completion date as accurate as possible (driving financial forecasting)
If applicable, send e-signature request to the customer for installation certificate of completion
Process Returned Material Authorizations (RMA’s) as necessary
Support Service Manager with service ticket review and billing as needed
Must be able to work proactively and develop relationships with remote team members

138

Service Coordinator Resume Examples & Samples

Receives returned products to determine appropriate action and handling. Follows-up on necessary action with the Arthrex Inc, returns department
Creates and maintains history reports for trending and analyzes data for further review by appropriate departments recommending Engineering changes or CAPA’s as necessary
Responsible for trending of data to be submitted for review during Management Review meetings
Processes returns for repair and prepares the necessary work orders and issues the replacement components as needed
Coordinates the required repair work and testing
Monitors and maintains the Repair Trade-out pool to ensure adequate inventory of product to allow immediate trade-out on customer calls
Oversees the decontamination of incoming repairs, ensuring the process is performed as per defined work instructions, documenting the results as required by the procedure

139

Service Coordinator Resume Examples & Samples

Monitoring customers through Salesforce dashboards will allow you to determine which customers need extra attention for various reasons. The following are a few reasons a client may need your assistance
A significant number of open cases (generally more than five)
Multiple cases with R&D
Cases that have aged significantly and haven’t been addressed
Customers who have escalated internally
Demonstrated proficiency in written and verbal communications

140

Service Coordinator Resume Examples & Samples

Answers all customer calls and makes outgoing calls when needed Documents all incoming calls in call tracking system monitors and closes out completed calls communicates call to appropriate staff in timely manner Makes performance calls as determined by location
Enters office maintenance service agreement renewals and National Key account requests
Processes Direct Purchase orders for location and completes Quick Order Entry for customers
Establishes organizes and maintains locations records and files
Prepares renewals welcome packets and letters for RSRs. Prepare manual and ad hoc credit debits requests
Facilitate setting up and converting embellishments and log mats
Coordinates perfect installs for new customers including keying new account folders equipment coordination and garment fulfillment
Conducts performance reviews with customers phone reviews
Updates tracking boards prepares and distributes daily and weekly trends for RSRs
Utilizes computer system skills to create proposals trends renewals and call tracking
Documents and prepares a file for any potential quit customers routes documentation and call information in timely manner Prepares and distributes reports and take notes for the Zerq meeting customer resolution board
Coordinate Service Team supporting resources including RSR cell phones Gas Cards and DOT data
Perform other duties as directed by appropriate personnel
Minimum of two years of office experience and customer service
Work requires ability to read write and speak English well enough to complete assigned tasks and communicate effectively
Proficiency in Microsoft Office and Microsoft Excel
Experience with a multiline phone system
Proficiency in data key punching
Superior telephone and customer service skills

141

Service Coordinator Resume Examples & Samples

Attention to detail and excellent communication skills are required
Excellent administrative skills are a must
Candidate will take ownership of service calls, escalating issues to supervisors and technicians as needed
Help reassign work as needed, making judgments based on current workloads & priorities
Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments

142

Technical Service Coordinator Resume Examples & Samples

Perform contract testing for customers. Perform testing for special projects/studies beyond the scope of routine and maintain appropriate records for use in final report/protocol
Provide testing results and technical assistance to customers via verbal or written communication
Responsible for proficiency in all SOPs in areas of responsibility
Responsible for documentation as required by company policy, cGMP and FDA
Maintain current understanding of emerging technologies and competitive products. Plans and conducts product application projects requiring broad application of advanced knowledge and technical skills
May be responsible for IQOQPQ for readers and PTS units prior to shipment and at customer’s facility
Provide technical assistance for PTS and IPT
May be required to pack or check orders for shipment to customers to include monitoring for accuracy of lot numbers, quantities, certificate of analysis, and agreement between customer order and content of package
May be responsible for production of labels for FDA regulated products and labeling of product in conformance with SOPs and regulatory requirements. Responsible for maintaining appropriate records and ensuring accuracy of same
May perform, assist, or supervise the following
LAL testing of contract, in-process, and finished products
Validation of product specific test methods
RSE/CSE ratio determinations and certification
Training of other personnel, sales reps, and customers
Operation of kinetic LAL analysis systems
General Filling operation assistance
PTS filling operations
May assist QC with potency testing, accessory product testing, incoming material testing, PTS prerelease testing
Performs seasonal duties associated with processing crude LAL including supervision of specified areas. Also Supervise/Assist Baxter with crude collection and initial testing
May be Responsible for IQOQPQ of microplate readers and PTS units both prior to shipment & at customer facilities
May Provide assistance and training documentation (SOP, PKG insert manuals, etc) for In-Vitro Pyrogen test
May Provide assistance, training and documentation (SOP, PKG insert, Manuals, etc) for Portable Test System (PTS)
Education: Bachelors degree in chemistry, biology, molecular biology, or related discipline
Experience:3 years related experience
Certification/Licensure:None
Other:Advanced computer and math literacy required. Specific in-house training will be provided and maintained on the employee training record

143

Medicaid Service Coordinator Resume Examples & Samples

1+ year of experience working with people dealing with Developmental Disabilities
Bachelor's Degree in a Health and/or Human Services field
Master's Degree in a Health and/or Human Services field

144

Service Coordinator Resume Examples & Samples

To answer service telephone calls in a swift and efficient manner, obtaining customer order numbers or other authorisation when required
To co-ordinate and plan all service work either internal or external be it Volvo driven or customer driven to ensure cost effective completion
To open service jobs and close them in manner explaining and justifying the material and labour content
To be proficient in the interpretation of Time Guides and technical information and to close all jobs particularly warranty jobs in accordance with them
To investigate and remedy as necessary any shortcoming in such information
To ensure all relevant costs, returned parts etc are correct before invoicing
To bring to the attention of the Supervisor or immediate manager any ongoing or serious anomalies regarding costs incurred in jobs
To order parts as necessary
To operate planned services and inspections, and keep records as necessary using the Suzi system
To raise purchase orders and keep records as required
Pricing external sundries and entering onto jobs at the Dept Managers discretion
To carry out any filing as necessary
To record the movements of yard stock and carrying out stock checks as necessary
To deputise for the Service Supervisor during periods of holiday or sickness at the Depot Managers discretion
As required to use all available information in the interests of finding additional external work opportunities
As required to pass such information to the Service Supervisor or Depot Manager or, as directed, to contact customers presenting a case for Volvo to carry out repairs or servicing
To carry out any other duties deemed necessary by the Supervisor

145

Field Service Coordinator Resume Examples & Samples

Organize equipment, shop personnel and Completions Tool Hands to meet ongoing and upcoming job requirements
Work closely with the Operations Manager and customers
Coaching and mentoring Intervention staff
Adhere to company policies and requirements and procedures
Oil and Gas experience
Previous supervisory, operations or management experience
Good organization skills, proven ability to work in a team environment, great communication skills
Frac Point Knowledge
Completions and Wellbore Construction experience would be an asset
Ability to solve complex problems in a short framework of time with little or no outside support
Supervisory or Management experience
Client management experience
R&S experience

146

Field Service Coordinator Resume Examples & Samples

Coordinate, schedule and support daily assignments for technicians and service engineers. This includes ensuring that proper resources, equipment and material items are scheduled/ordered/procured and available prior to start of project
Communicate directly with customers and retrieve information required to fulfill the service needs
Communicate with sales force and support service opportunities
Coordinate and plan customer’s outages
Confer with personnel to analyze scope of work requirements, current operational procedures, identify problems, and continuous improvements
Provide technical assistance and support to customers and employees
Prepare technical proposals for field projects and shop opportunities
Travels, when necessary, to customer locations
Participate in “on call” support for emergency projects, after hours calls and weekends
Provide support in the closing of completed projects and preparing files for invoicing
Perform periodic safety audits of field projects to ensure IES Infrastructure Solutions safety policies are adhered to
Ensure maintenance of facility and service vehicles is being completed in accordance with established maintenance schedules
Advocate and follow all quality, safety and environmental procedures and report any and all noncompliance
Maintain a professional attitude when representing the company during phone, or personal contact with customers, outside vendors, and/or service providers, etc
Document/report all customer complaints to quality department. Make every effort within your sphere of influence to resolve the complaint immediately
Provide support for any special projects as assigned by the Field Service Manager. These special projects, at the determination of management, may or may not become part of your primary responsibilities
Serve as a mentor to all field personnel in regards to general activities or specialized skill sets, as well as assisting in resolution of work problems related to project specifications

147

Service Coordinator Resume Examples & Samples

Scheduling and optimization of inspections of life safety systems
Ensuring all customer commitments are met in regards to delivery of inspections covered under service agreements
Monitoring inspector activity and schedules ensuring that customer commitments are met
Communicating and resolving issues with customers and personnel regarding scheduling of inspections
Alerting management of potential problems arising from customer or field complaints and working to resolve
Reassigning work as needed to manage customer’s expectations making judgements based on current workloads and priorities
Assisting in processing of paperwork

148

Technical Service Coordinator Resume Examples & Samples

Maintain quality management system to achieve consistent laboratory operation, allowing quality KPI’s to be met
Interface with other laboratory and field technicians and third-party laboratories to communicate quality objectives and results
Sampling and testing of concrete and aggregate materials to ensure they meet plant and regulatory specifications
Assist in annual CCIL recertification as well as MTO proficiency testing
Equipment operation and calibration, including preventive and general maintenance
Maintaining daily records of all test data
Generate laboratory reports and statistical data
Analyze quality metrics and identify issues and opportunities allowing continuous improvement
Keep track of laboratory consumables and maintain inventory levels
Manage invoices and SAP procurement processes
Safety oriented and sound knowledge of OH&S policies, procedures and regulations
Knowledge of concrete and aggregates testing
Strong analytical and decision-making skills
Good communication skills both written and oral
Excellent problem solving abilities, organizational and time management skills
Ability to perform multiple tasks simultaneously, flexible and able to adjust to changing priorities
Capability to work in an outdoor environment, with frequent exposure to heat, cold, dust and noise is required
Customer-oriented
Must have valid G driver’s license
Diploma or Degree in Civil, Construction or Chemical Technology Program, or
Registered member of The Ontario Association of Certified Engineering and Applied Science Technicians and Technologists

149

Service Coordinator Resume Examples & Samples

Prepares quotes on service jobs
Enters sales orders for service jobs
Get pricing and lead times for parts as well as orders parts for service jobs
Assigns labor to service jobs
Invoice service jobs
Insures that service jobs are progressing according to schedule
Follow up with outside sales and customers on open service quotes
Assists Shop Manager on the evaluation of service technicians
From time to time Inspect service jobs to verify conformance with company standards and/or customer specifications
Help ensure that service technicians perform duties according to company safety policy
Excellent communications skills, both written and oral, required
Must excel at providing superior customer service, to both internal and external customers
Must pocess a high attention to detail
Expeirence with Microsoft Word and Excel a definate plus
Have the ability to multi task and meet deadlines
Must be a team player and enjoy working in a team enviroment
Some expeirence working as a coordinator in a service type organization preferred but not required
Any expeirence with rotating equipment (pumps, blowers, motors, mechanical seals) is a plus
Strong commitment to workplace safety and company safety programs a must

150

Guest Service Coordinator Resume Examples & Samples

Maintains kitchen and all necessary supplies
Prepares owner packets & presale paperwork
Administers inventory of ownership documents
Calculates sales line rotation
Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs
1 year of Customer Service experience
Ability to obtain NV Health Card
Food preparation experience preferred

151

Service Coordinator Resume Examples & Samples

Enter dispatches into information/processing system - Salesforce. Receive a copy of the Purchase Order, enter end user location information, assign the Factory Authorized Servicer (FAS), list equipment being installed/started up
Send email to the FAS containing all of the above information, as well as specification sheets for the equipment and startup checklists required to be completed and rates to complete work
Deals with incoming calls/emails from customers, end users and internal sales teams. Coordinates all parties to ensure they are on site at the same time to perform the required work. Inquiries come in from the end user, the FAS and our inside sales team. Must respond to all inquiries
Required to follow-up and/or take ownership for the Strategic/National customer until job is completed. Follow-up with both the end user and the FAS by telephone and/or email to determine completion of installation and/or startup. Ensure required paperwork is received by the FAS. Perform a Customer Satisfaction Call to the end user to confirm equipment is working properly
Interact with customers, FASs, and internal persons, i.e. inside sales, technical support, etc. inquiring on status of special programs
Ability to effectively communicate via telephone and/or email utilizing communication and interpersonal skills
Associate’s degree with previous product and customer service experience or would consider a minimum of two years of product and customer service, in lieu of education
Ability to provide outstanding/world class customer service
Proven ability to effectively deal with all levels of internal and external contacts
Regularly interface with other company departments
Must have problem solving/analytical skills
Must have effective communication and interpersonal skills
Ability to operate all equipment necessary to perform the job
Ability to function with minimum supervision in a fast-paced environment
Able to deal with frequent change, delay or unexpected events
Works well in group problem solving situations
Known as America’s #1 Selling Ice Machine, the Manitowoc Foodservice, Inc. Manitowoc, Wisconsin facility (Manitowoc Ice) designs and manufactures a complete range of cube, flake, and nugget ice machines, ice storage bins, and ice dispensers with 200+ models in ice-making capacities from 65 to 3,000 pounds per day. Our products can be found in hospitals, schools, hotels, restaurants, and convention centers all over the world

152

Service Coordinator Resume Examples & Samples

Ensures documentation and administrative case management functions are up to date. Records a minimum of 30 case hours accurately on a weekly basis
Facilitates the development, timeliness and scheduling of transition plan to preschool or other community services as appropriate. Assists public school system, Head Start, community preschools, and other community agencies to ensure proper transition from part C services at age 3
Implements and oversees the IFSP process: i) communicates with family to identify their concerns, priorities, and resources, ii) explains IFSP process and role of the family in the process, iii) obtains consent and reviews procedural safeguards with family, iv) conducts an initial developmental screening with the child and family prior to the evaluation and assessment visit to determine child’s developmental status v) prepares family for initial assessment, evaluation and IFSP process, vi) coordinates evaluation, assessment, and IFSP activities vii) assists family in making decisions and choices regarding the selection of appropriate service providers, and viii) maintains ongoing quarterly contact (which may include additional developmental screening of child) with family and other IFSP team members to review and/or modify the IFSP and child’s progress towards goals
Collaborates with personnel in community-based agencies to develop appropriate intervention strategies for eligible children
Reviews available early intervention service options and resources accessible to the families of Part C eligible children. Assists families in identifying and gaining access to acceptable service providers to meet IFSP outcomes. Can assist families in securing other services stipulated in the IFSP
Ensures the provision of early intervention services in a cost efficient manner, utilizing third party funding sources when possible
CPR card preferred
Ability to follow complex written or verbal instructions to solve complex problems
Ability to relate cooperatively and constructively with clients (children and families), providers and peers
Basic knowledge is use of computers and printers and/or ability to learn appropriate software application(s)
Knowledge of Spanish helpful
Adhere to ES system as describes in the ES Policy handbook and Operations Guide (ESPHOG) and any applicable local standards to include Medicaid guidelines
Ability to conduct developmental screenings

153

Service Coordinator Resume Examples & Samples

Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills
Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail
Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets
Possesses strong planning and organizational skills, both written and verbal
Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms
Bookkeeping/accounting experience preferred

154

Service Coordinator Resume Examples & Samples

Supporting the Service Business Development Center
Scheduling Appointments
Clerical/ Administrative Duties
Cashier
Drug free
Valid state driver's license

155

Field Service Coordinator Resume Examples & Samples

Responsible for multiple or single products/services in a single legal entities
Responsible for self and supervised team compliance to Baker Hughes policies as well as all local regulations governing the team activity
Operational cost control
Assists with Wireline Data Quality/Data Delivery activities
Be able and willing to cover field activities when the need arises
Thorough understanding of product line(s)/service(s) in an operational area or district namely
10+ years’ experience in oilfield operations environment with in-depth knowledge of Wireline Completions products and services

156

Service Coordinator Resume Examples & Samples

Work within a dynamic Field Service team in the Houston office
Liaise with Siemens North America and overseas customers
Dispatch Field Engineers to remote locations as necessary
Schedule and dispatch Field Service Engineers to customer sites in-region and world-wide
Prepare and process invoices to external and internal customers for Service work carried out in the field
Define visa and delegation necessity for Field Service Engineers overseas/cross border travel
Maintain good relationships with both external and internal customers
Hold weekly Field Service conference calls
Maintain debtor analysis
Prepare and distribute pre-mobilization documentation
Have the ability to work alone with minimal support from others
Associates degree in relevant business field or demonstrated equivalent experience
2 years working in a Service environment
Ability to work with Microsoft Office software (Word, Excel, etc.)
Preferred 4 years working a Service environment
Preferred experience with all Microsoft Office products
Preferred experience with SAP system
Preferred Bachelor’s degree in relevant business field

157

Field Service Coordinator Resume Examples & Samples

Interacts continuously with member, family, physician(s), and other providers utilizing clinical knowledge and expertise to determine medical history and current status
Assess the options for care including use of benefits and community resources to update the care plan
Coordinates community resources, with emphasis on medical, behavioral, and social services
Applies case management standards, maintains HIPAA standards and confidentiality of protected health information and reports critical incidents and information regarding quality of care issues
May require climbing multiple flights of stairs to a member's home, provider's office, etc
2+ years of experience in clinical acute care is required
1+ year of experience in current case management is preferred
Prior utilization management experience in some geographic regions is preferred
Experience in home health, physician's office or public health is preferred
Maintain required contact hours to fulfill regulatory requirements is required
Healthcare Management Systems (Generic) is required *LI-RG1

158

Service Coordinator Resume Examples & Samples

Co-ordinate the collection and delivery of instrument / equipment for repair
Co-ordinate the collection and delivery of backup units and maintain record of backup units
Field service report
Warranty Claim
Quotation
Follow up the jobs status of sub-contractor
Manage service tools calibration
Manage parts storage and control stock level

159

Senior Service Coordinator Resume Examples & Samples

Co-ordinate installation appointment and maintain service database (like user, serial no., actions taken, etc.)
Help in documentation and filing for
On-loan parts
Attend service hotline

160

Field Service Coordinator Resume Examples & Samples

Serves as the main point of contact for all installations and de-installations to ensure expectations and required timelines are being met
Coordinates weekly scheduling meetings with field personnel as well as monthly quality assurance meetings with required personnel
Makes decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs
Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized
Reviews, processes and distributes all service documentation including installation schedules by project, order forms, site specifications, packing slips, purchase orders ,etc
Utilizes, maintains and updates all employee, service intervention and customer information in appropriate service/business applications
May travel throughout the US 3- 5 times a year
Associates degree (2 year) or higher preferred
2-5 years experience in customer service call handling, dispatching and service response in a related or medical device industry required
Relies on experience and judgment to plan and accomplish goals
Ability to perform a variety of tasks
A certain degree of creativity and latitude is required
Excellent organizational, interpersonal and verbal and written communication skills required
Knowledgeable in Microsoft Office and business software systems (i.e. QAD,SAP)

161

Service Coordinator Resume Examples & Samples

Establish and maintain customer relationships based on dependability and honesty. Ensure that long term customer relationships are created by providing value added services
Maintain relationships with customers by providing support, information, and guidance; researching and recommending new opportunities for service improvements
Adapt quickly to a variety of personalities and situations
Establish priorities and take appropriate action
Log, maintain, and close all calls taken from and made to clients. Keep management informed of all critical problems
Extract critical information from incoming calls
Establish and maintain all service schedules as required
Review schedules and customer requirements. Coordinate service with customer and technicians to begin/complete service
Understand the capabilities of the technician talent pool
Provide administrative assistance to customers
Identify product and service problems by researching the situation; identifying alternate means of filling customer needs; recommending solutions
Refers customer concerns about billing practices and charges for services rendered to appropriate personnel for investigation and resolution
Responsible for effecting smooth communications and rapport between the customer and company personnel
Seeks guidance and direction as necessary for performance of duties
Maintain professional and technical knowledge by attending educational workshops, seminars, conferences, etc., as assigned by supervisor
Experience, including a track record in the service sector
Independence and high motivation
Team leadership skills
Demonstrate the ability to work under stress and maintain composure
Basic product and application knowledge within the industry
Entry-level knowledge of low voltage systems
Must have good people management, organizational, and planning capabilities
The position requires the understanding and knowledge of how to deal with people from all walks of life. A person in this position must be a confident communicator with others
Must be able to clearly identify the relationship of customer needs with respect to process capability
Requires the ability to understand the technical applications needed to operate system equipment
Ability to report to work during customary or specifically assigned working hours
Ability to interact effectively with peers and supervisors
Ability to adhere to workplace rules
Ability to interact appropriately with the public
Preferred – Associates Degree in Electronics Technology

162

Service Coordinator Resume Examples & Samples

Clerical: Handles phone & email correspondence. Develops and distributes various correspondence, reports and presentations. May compile and maintain any reference manuals, or other document manuals. May plan, schedule and/or coordinate events, training, etc. Maintains and orders supplies. Maintains departmental files. May schedule maintenance on equipment. May create purchase requisitions. May create and maintain a technical service bulletin for field distribution
Operations: Handles customer inquiries including pricing, delivery and service requests. May generate and submit customer orders. Updates log sheets. Maintains vendors or distributor files. Creates and maintains forms, charts, graphs, etc
Service: Maintains price lists, administers parts order entry and processing. May direct repair requests to appropriate Service Tech, Service Engineer or Service Center. Reviews and enters warranty service claims ensuring accuracy. Reviews and analyzes claims, expenses and warranty trends, developing warranty report for distribution to applicable GDI departments
Training: Develops and maintains record system to ensure appropriate training is completed and recorded per ISO. May assist with software training and provide technical support for department users
Quality: Supports quality objectives through utilization of quality work instructions, requisitions, and corrective action notices. May maintain and/or generate quality reports
Other responsibilities as assigned or required

163

Tenant Service Coordinator Resume Examples & Samples

Is the key on-site support staff for tenant relations. Must diligently support and maintain good working relationships with tenants and vendors. Handles tenant move-ins and move-outs and assists with the coordination of tenant events. Orients new tenants on building policies and procedures
Responsible for preparing vendor service contracts, preparing and updating lease abstracts, and obtaining vendor bids for special work/or services
Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. Does coding and processing of invoices, data entry into Yardi accounting system, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors in order to set them up in accounting system. Coordinates with all parties for rent roll-up and reconciliation and compiling monthly report to owner

164

Medicaid Service Coordinator Resume Examples & Samples

Bachelor's Degree with at least 20 credits in health or human services; or at least 60 credits in Health or Human Services and 1 year of experience working with the developmentally disabled; or 1 year of experience as a Service Coordinator with any population
Demonstrated understanding of Medicaid
Bachelor's Degree in Social Work or Health and Human Services

165

Service Coordinator Resume Examples & Samples

Coordinate fire alarm services with local and national account customers, submit proper billings for all service calls, interpret customer preventative maintenance agreements and ensure accurate invoices with the appropriate attachments are submitted to the customers
Act as main point of contact for all National Account services & inspections
Creates new customer numbers, merging, address correction, return mail, links ship to & bill to customers

166

Service Coordinator Resume Examples & Samples

Use established templates to document and manage all job related processes and actions
Identify and implement potential improvements in managed processes to enhance the member and partner experience
Generally responsible for troubleshooting escalated items particularly in relation to eligibility, contributions, claims, and general account maintenance
Serve as key resource for account managers to coordinate delivery of tasks in support of partners and their members
Collaborate with cross-functional internal teams for partner issue resolution
Interface with partner contacts via email and in meetings
Serve as a backup resource for the account managers and other Service Coordinators
Manage queues of escalated inquiries from the partners and their members
Meet or beat established SLAs for all tasks
2+ years operational or servicing experience in the consumer-driven health care industry
Microsoft Office experience: strong with Excel, Word, and Outlook; Visio a plus
Experience with process documentation and maintenance
Ability to manage several tasks and competing priorities
Ability to work well on a cross functional team
Knowledge of HealthEquity systems

167

Service Coordinator Resume Examples & Samples

2-5 years’ experience in service writing or parts support working for a company that distributes Construction Equipment
Customer oriented and customer responsive
Must be able to work within a Team concept, able to multi-task and be able to organize the workday effectively and with high degree of accuracy
Have a willingness to learn new skills and willing to work overtime
Strong PC skills to include Microsoft Office Suite
Able to push, pull, lift, sit, stand and use miscellaneous office equipment for extended periods of time in the performance of duties

168

Service Coordinator Resume Examples & Samples

Minimum 2 to 5 years’ experience working in a similar role
Experience working in the Resource and/or Oil & Gas industry
Secondary education attainment
Degree/ Certification in Business Studies recommended
Ability to balance workload under short deadlines and changing priorities in a fast paced environment
Ability to prioritize and anticipate needs
Ability to successfully multi task
Internet proficiency and knowledge of web-based applications
Proficient working in using SAP, ServiceMax and knowledge of Kronos
Strong computer skills with proficiency in Microsoft Applications

169

Service Coordinator, Cummins Rocky Mountain Resume Examples & Samples

Attend and participate in all meetings, trainings, and activities as required
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency
Adhere to all Company policies and departmental procedures and rules

170

Service Coordinator Resume Examples & Samples

Safety/Facilities Maintenance - complete all EH&S training and reporting; ensure all equipment is inspected and registered as required and is maintained in good mechanical condition; ensure 5S procedures are established and followed in each shop; identify and communicate any maintenance issues to management
Customer/Service Support – answer all incoming service request calls for assigned region; schedule field and internal repair work; order required parts for repair and ensure their arrival is coordinated with the required repair schedule (service manager input may be required); identify any loaner equipment needs resulting from down equipment and coordinate to ensure it is fulfilled appropriately; ensure work is completed as scheduled and all required paperwork is processed to complete the job, relieve inventory, and create billing
Compliance/Inventory Control - fixed asset control & annual audits; reconcile & ensure accuracy of parts and whole good inventories; meet or exceed assigned inventory objectives; identify and report any excess, obsolete, or scrap assets; ensure inventory is unloaded and stored in the correct locations
Professional disposition and strong time management skills
Strong analytical and interpersonal skills
Robust general business acumen

171

West Coast Service Coordinator Resume Examples & Samples

State responsibility for the delivery of the service business from an operation perspective
You will engage with the customer in the delivery of service products, including the coordination of commissioning and breakdown support across the WA business
Review and ensure the on time delivery (OTD) of the service contracts in line with the contract conditions and the allocation of resources for the state
Monitor the work load of the workshop, coordinating with the engineers and ensuring OTD for workshop repairs and communicating and reporting bat to the customer base
Deliver on WA based product and service project assigned to you in the region, you will coordinate the OTD of projects across the business unit in line with ABB project delivery process
Local coordination of training for customers and your reporting Engineers with the national trainer
Ensuring OHS&E compliance for WA team through KPIs reporting and that all hazards, near misses and incidents are reported and followed up
Work with the Customer Service team to ensure invoicing and other related admin tasks are completed on time
Providing quality and consistency of service work performed by ensuring that work processes are followed though auditing of paperwork and feedback to engineers for continuous improvement
Developing and improving new and existing policies aiming to reduce costs, improve quality and safety, and customer satisfaction
Partnering with the local Service Sales Manager to deliver the business plan for the region and assisting the sales team with delivery of product sales
Provided Monthly operational reports for the state

172

Telephonic Service Coordinator Resume Examples & Samples

Contacts newly enrolled members during daily outbound calls and completes telephonic integrated assessment upon successful contact
Identifies and collaborates with member for active Plan of Care based on identified needs
Utilizes motivational interviewing and engagement techniques to obtain member information
Educates and refers members to appropriate follow up for continued care
Communicates with the member, primary care physician and community partners concerning medical and behavioral health needs and alternatives to providing services to meet the needs
Serves as Initial member advocate and facilitator to resolve issues that may be barriers to care
Reassigns member to appropriate level of care and continued Service coordinator based on assess needs
Ensures appropriate utilization and consistent application of the benefits and applies benefits coordination knowledge
Maintains time sensitive documentation completion to assure compliance with program goals and regulatory agencies
Participates in the Quality Improvement process including the recognition of quality of care issues and forwarding information to appropriate staff for review and resolution
Working knowledge of Medicare/Medicaid regulations
Experience in health related, telephonic customer service setting
Experience in meeting the needs of vulnerable populations who have chronic or complex conditions
Ability to create, edit, save and send documents utilizing Microsoft Word and Excel
Must reside within 50 mile radius of Austin, TX, Corpus Christi, TX, or Sugar Land, TX
Long-term care, case management in a clinical setting, or managed care experience
Excellent organizational, communication and time management skills
Strong team player and team building skills

173

Field Service Coordinator Temp Resume Examples & Samples

Field incoming calls from clients in a timely and efficient manner ensuring that optimum service and response is provided
Monitoring and update of Master Contracts Database with engineer’s monthly updates
Raise quotations for contract renewals as identified, ensuring all current pricing is utilized and approval is chased through to minimize and breaks in service to the client
Keep accurate records of all logistic and stock level shortfalls affecting the department
Carry out any ad hoc duties as deemed reasonable by the line manager
Excellent communication and problem-solving skills
Excellent computer literacy skills. Microsoft Office
Ability to effectively interface with customers over the phone
Ability to work effectively in a fast-paced, multi task and demanding environment
Fluent verbal and written English skills essential
Degree or equivalent two-year college or technical school qualification and a minimum of two years’ related experience and/or training; or equivalent combination of education and experience

174

Service Coordinator Resume Examples & Samples

Act as focal point for process, communicate with clients, service providers, and management
Facilitate resolution of issues with items not complying with the process
Following defined escalation path when needed, as defined in the escalation policy
Performing day to day process compliance administration
Ensure completeness and integrity of information collected to conduct daily operations
Establishment of measurements and targets to improve process effectiveness and efficiency
Responsible for evaluating the performance of the process

175

Service Coordinator Resume Examples & Samples

Optimize landscape and processes to enable smooth delivery of SAP global backup service (especially cloud units)
Improve automation tools and reports
Coordinate providers to enable smooth delivery of SAP global backup service (especially cloud units)
Interact with internal stakeholders (e.g. cloud units; includes management levels) concerning processes, service quality, …
Participate in projects to standardize new sites (e.g. acquired companies) and onboard sites into centralized backup service
Drive projects to tweak the global organization and global processes
Strong communication skills with stakeholders (including management; English and German)
Flexible, self motivated and able to work independently in a fast paced and multi-cultural organization
Process thinking, economical thinking
Good technical knowledge about hardware and software products for backup (preferably EMC Networker) is a plus
Minimum of 2 – 6 years of relevant experience in backup/storage area or service coordination or audit area or process area preferred

176

Service Coordinator Resume Examples & Samples

Build backup infrastructure remotely to become backup ready in new data centers
Enable smooth operations of SAP global backup landscape (including cloud units), securing high delivery availability
Good verbal and written communication skills in English and German
Flexible, self-motivated and able to work independently in a fast paced and multi-cultural organization
Technical knowledge about hardware and software products for backup / storage is a plus
Graduates are welcome!

177

Field Service Coordinator Resume Examples & Samples

Assist with the development and implementation of sales strategies for a specified geographic area, business unit or product line. Assists with the development of short and long range sales goals
Bachelor's Degree or equivalent with 5+ years experience in related field
Comprehensive knowledge of appropriate company products / application and services to customer requirements and competitive market in the scope of responsibility
Good knowledge of commercial issues

178

Field Service Coordinator Resume Examples & Samples

Prior utilization management experience preferred in some geographic regions is preferred
Bilingual skills (English/Spanish)
Ability to understands the business and financial aspect of case management in a managed care setting
Proficient in Microsoft Office including MS Excel, MS Word, MS PowerPoint, and MIS Outlook Express is required
Intermediate Healthcare Management Systems (Generic) is preferred *LII-RG1

179

Service Coordinator Stoke Schools Resume Examples & Samples

Sort and dispatch calls to engineer, sub-contractors and site managers based on the correct skills sets, geographical location and service delivery arrangements
Re-plan/assign as required to manage workload and priorities of response
Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demand
Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
Promote customer feedback and surveys
5 GCSEs at grade C or above or equivalent,
Relevant experience in similar role

180

Service Coordinator Resume Examples & Samples

Plan and maintain job schedules for the Field Service Engineers
Identify and schedule the appropriate resources using the required resourcing tools
Communicate with Field Engineers before, during, and after a job is complete
Use SAP effectively to complete job-related functions
Maintain a list of contacts and information resources as necessary to support scheduling and geographical requirements
Manage purchasing logistics (e.g., shipments, customs, invoicing)
Be an account's “go to” person, demonstrating accountability
Manage customer inquiries, requests and issues in a timely and thorough manner
Create a customer-facing quote/proposal using calculated price from cost template
Process New Customers via Know Your Customers Workflow
Calculate actual costs and complete invoicing in SAP
Create PO’s for vendors using Workflow
Calculate comprehensive estimated job/projects costs using specified template
Support sales as needed to prepare offer to existing and potential customers
Prepare accurate service reports, timesheets and expense report after every service mission
Report/update SAP, Zalaris and Concur on regularly basis
Assist in knowledge transfer to the organization based on customer feedback, field work and experience
Provide feedback to sales organization if potential opportunities arise
Bachelor's degree from an accredited university or college (or a high school diploma / GED with significant experience in Administration and Support)
Strong oral and written communication skills in both English and Norwegian

181

Service Coordinator Resume Examples & Samples

Minimum of two years customer service
Strong organizational and communication skills (written and verbal)
Computer knowledge in Microsoft Word and Excel

182

Service Coordinator Resume Examples & Samples

Assists with incoming inquiries and/or requests regarding warranty and excess returned products and/or services
Assists customers by providing information while providing efficient and courteous service
Assists with investigating and resolving routine problems, and recognizes when to escalate customer issues
Assists in order tracking, price quoting, and scheduling
Assist with database maintenance and records inputs
Assists in processing warranty and excess returns stock putaway
Issues excess returns credits to customers
Performs simple, routine work within area of specialization
Selects appropriate processes from clearly documented rules, past practices, or instruction
Seeks advice and guidance on non-routine or problem areas from manager
Demonstrates correct understanding of routine aspects of work
At least 4 years experience using SAP, iShare, Sharepoint, and Microsoft Excel
At least 4 years experience in warranty and In Excess Returns
Material handling skills/experience – movement of parts and materials (in boxes) using the appropriate handling equipment

183

Service Coordinator Resume Examples & Samples

ITIL v3 Foundation Certification
Basic Project Management Skills
English Proficiency

184

Market Service Coordinator Resume Examples & Samples

Channel & filter all incoming requests as key contact for all channels
Execute cluster / business communication
End-to-end supply chain understanding & cross functional thinking through all business levels
Service-, solution- and customer oriented mindset
Ability to structure & organize daily work independently and efficiently
Strong communication skills required in German and English, both orally and in writing
Successfully completed professional training in business management or comparable education in business / logistics required
Min. 1 year working experience in the logistics area or supply chain management, ideally with customer contact or in a cross functional position
Systemical affinity to learn & work with multiple systems simultaneously
Experience with Microsoft Office, especially Outlook, Excel
Experience with SAP applications, Warehouse Management System Manhattan is preferable

185

Telecommute Field Service Coordinator Tidewater Region Resume Examples & Samples

BA/BS in a health related field required; 2 years of experience working with a social work agency; or any combination of education and experience, which would provide an equivalent background
You must have experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or working with Medicaid, managed care and/or LTSS
Demonstrated ability to communicate with members who have complex medical needs and who may have communication barriers
Current or prior field/home health experience preferred

186

Account Service Coordinator Worthington, Ohio Resume Examples & Samples

Processing new business and renewal implementations, managing RFP process for all 51-99 new business prospects and supporting plan benefit design packet requests
Supports Sales team on benefit and enrollment issues
Provides analytical review and support for reporting presentations
Strong oral, written and interpersonal skills required
Strong problem-solving and PC skills required

187

Account Service Coordinator Resume Examples & Samples

BA/BS or 3 years of related experience in a client service support role with acct mgmt or an equivalent combination of education and experience required
Strong problem-solving and PC skills required - must have proficiency with Excel and Power Point
Sales Force experience is preferred

188

Account Service Coordinator Mason Resume Examples & Samples

Processing new business submissions
Supports brokers and sales team on enrollment and group set up
Supports sales team on benefit and enrollment issues
Supports broker toolbox questions or quoting as needed
Interprets and supports plan benefit design
Sales license preferred
BA/BS and 3 years of related experience or an equivalent combination of education and experience required
Sales license may be required

189

Field Service Coordinator Resume Examples & Samples

May have budgetary responsibility
Provides some technical guidance and work direction to field staff
Commercial Driver’s License (CDL) with specific endorsements may be required
5+ years’ of experience working in an oilfield operations environment
Chemical background
Ability to work long hours and be available on weekends
Class A CDL

190

Service Coordinator Resume Examples & Samples

Take phone calls and instructions from sales force to determine customer requirements on service orders
Help schedule service jobs both in-house and in the field jobs
Communicate status of assigned jobs to the shop/field mechanics, customer, other service coordinators/schedulers, and sales personnel
Quote/Order parts and materials needed for service jobs
Notify shipping and receiving to move staged jobs to the service area
Provide shop personnel with drawings, breakdowns, IOM's, inspection checklist, and customer complaints or symptoms of equipment for repair
Coordinate shipment of the finished jobs with shipping and receiving department
Check finished jobs before shipment, including repair checklist, and digital picture
Coordinate return of leftover material from jobs
Invoice jobs, including invoicing checklist
Maintain the shop files
Extremely customer-service oriented
Experience in pump and various rotating equipment

191

Install Service Coordinator Resume Examples & Samples

The types of tasks this individual is responsible for are primarily focused on supporting and converting data to information
May recommend and support on-going business decisions and processes
A minimum of 2-4 years of experience is required
A University degree or other related training is preferred
A proficient level of expertise in the technical aspects in one or more areas of responsibility is required

192

Service Coordinator Resume Examples & Samples

Effective administration of Siemens project site including technical and commercial record-keeping
Comply with QHSE Siemens standards and UK legislation and undertake active safety behaviour and EHS responsibility within the site (responsible for reporting of incidents and accidents, near misses & unsafe acts)
Ensure appropriate resources are mobilised to achieve site performance targets within budget and liase with central functions when required. Coordinate record keeping and documentation archiving to support full historical traceability of project work carried out
Coordinate all third party resources to ensure schedule and statutory requirements are fulfilled
Produce accurate reports via business systems for the operations team including supporting the Service Manager in the preparation of reports for internal and external stakeholders

193

Service Coordinator Resume Examples & Samples

Serves as the main point of contact for all service customers to ensure customer expectations are met
Proactively follows up with customers after completion of service visits
Handles decisions regarding the scheduling and movement of manpower and materials
Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources and customer needs)
Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects
Performs invoicing for Service Time & Materials calls
Effectively utilizes SAP in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders
Delivers outstanding customer service
Knowledge of accounting principles
Ability to manage multiple tasks and prioritize workload
Customer focus and team spirit
Strong computer knowledge with MS-Office
Experience in Service call dispatching and customer service
Industry experience in HVAC systems, Fire Alarm and Life Safety systems, Security access control and CCTV
Knowledgeable in Microsoft Office suite
Knowledge and experience with SAP

194

Concur Service Coordinator Resume Examples & Samples

Successful experience working directly with internal/external clients and partners to resolve escalated issues
The ability to communicate with people at all levels and with a variety of personality types
Proficiency in delivering oral presentations
Successful experience working directly with customers
Ability to convey information professionally in both verbal and written communications
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
Excellent organizational and planning skills
Ability to work effectively in a fast-paced, high stress environment
Native Portuguese Speaker with fluent English speaking skills

195

Service Coordinator Resume Examples & Samples

Answer phones in the Service Department when necessary. Present a courteous and positive image of factory store at all times. Place calls to customers to obtain P.O. numbers when required
Post labor time into the computer tracking system daily. Balance weekly and monthly payroll hours
Open work orders for both the shop and field service departments
Neatly and accurately log work orders, enter labor descriptions for both shop and field work orders and close orders when work has been completed. Copy CSS personnel on recommended repairs for estimates. Prepare reports for closed and open work orders to be reviewed by Service Manager
Maintain files and proper documentation with current backup information attached to the invoice for all work orders
Prepare and file warranty claims per current Corporate Komatsu policy and maintain all warranty files
Research and communicate customer complaints timely to Service Manager. Provide details on complaint with proper documentation and potential resolution
Maintain Preventive Maintenance schedules by adding new PM’s to computer tracking system, making the initial road tech assignments at the beginning of each month and scheduling completion date with customers
Promotes an atmosphere of good will and accountability between the company and the customer. Act in professional manner and provides a superior level of customer service and satisfaction. Building trust with customer personnel through your honesty and integrity
Effectively communicates with customers, co-workers and management
Working knowledge of service operations in an equipment dealership
Strong organizational and analytical skills including competent knowledge of Microsoft Excel and Word applications
Ability to learn and use a service tracking computer system
A strong customer service mentality

196

Field Service Coordinator Resume Examples & Samples

Works with Field Service Engineers to ensure timely and accurate call closure and attainment of departmental goals to include installations, PMs, repairs, and upgrades
Process Material Return Authorizations
Provides necessary support to regional teams
Performs closure of billable labor activities
Track and resolve errors preventing closure of billable labor activities
Maintain accurate reconciliation of billing by working with Field Service Leaders to research and issue debits/credits on a monthly basis
Preferred Skills: MS-Word, MS-Excel, SAP, Billing and Invoicing

197

Service Coordinator Resume Examples & Samples

Spiridon SAP
Work planning Systems
Demonstrable experience of working with all Microsoft packages
Understanding of Siemens Wind Power organisation
Wind Technician Competency Framework
Wind Turbine safety Rules
Commercial Awareness
Demonstrable experience of working with a technical workforce
Ability to liaise with technician teams and individuals
Good understanding of the wind industry and customer management
Customer and sub-contractor liaison

198

Technical Service Coordinator Resume Examples & Samples

Provide prompt, efficient, and cost effective technical service in response to customer needs securing compliance to standard processes, financial- and quality-guidelines
Assure excellent customer satisfaction with Alcon products and service
Maintain, offer and renew service contracts in coordination with field service engineers and service management
Close and invoice service requests, sales orders and service agreements
Create and maintain scheduled service activities in service management system according to service contract requirements
Assist engineers to provide the necessary repair quotes to the customers
Keep products and installed base records updated and create new records as needed
Assist with installation and demo planning by securing coordination of equipment delivery and engineer availability
Handle spare parts orders, parts stock maintenance and timely return of exchange parts
Assist with managing retrofits with service activity creation, parts ordering and SOFA system maintenance
Coordinate field service engineer resources to secure a fast and cost effective cross border support in Nordics and assist with coordination in adjacent service region as well as EMEA region
Secure an optimal quality performance of the service processes including service history, test equipment use, calibration process, documentation processes, controlled document process, retrofit management etc
Manage test tool calibration to secure timely calibration and handle deviations according to Alcon procedure
Manage purchase orders for department purchases
Perform and assist in reporting and reconciliation functions with finance, quality and others, and develop reports as directed by service management
Handle and report product complaints and adverse events
Trained in administrative processes and customer communication in a sales/service organization
Native language in Danish, Norwegian or Swedish, and fluency in English (verbal and writing)
Good level of Finnish language will be an asset
Experience from electronic engineering or similar in order to give the associate a good understanding of the service process
Preferred to be from a strongly regulated industry like MedTech
Proven experience from an administrative function as well as a customer facing support function
Working knowledge from and experience from computer based CRM systems

199

Service Coordinator Resume Examples & Samples

Communicate with clients on issues and questions related to the use of Concur’s Products and Services
Review, edit and finalize the communication of solutions to issues and questions. These cases are logged by clients and responded to by teams of analysts that work with specific areas of the product
Act as escalation point to engage appropriate members within technical teams to discuss possible resolutions to more technical challenges
Able to work in a fast-paced environment where 30 – 40 client interactions managed in a work day
Establish and maintain relationship with customer as it relates to Support to build their trust and confidence
Works with manager to accomplish departmental objectives and goals
May occasionally provide subject-matter expertise and technical expertise to department teams and clients
Completes other activities and duties as needed
Experience with software as a service (hosted) preferred

200

Service Coordinator Resume Examples & Samples

Monitors service tickets to ensure customer contract specifications are being met or exceeded
Coordinating annual test and inspect site visits
Gathers all billing information from technicians and local offices for submission to customer
Ensures all paperwork is completed in accordance with established standards
Compare materials purchased are to materials installed. Notify field to correct or return material in order to maintain profitability
Facilitating customer staff/office changes with the central monitoring station
Providing customer end user support and training
Tracking all returned equipment when office is closed
5 Years service coordination experience within the security industry
Experience with inventory databases preferred
Ability to take initiative and work efficiently with minimal supervision
Excellent written & Verbal communications with ability to effectively interact with multiple levels of the TycoIS and customer organizations
Demonstrated proficiency with Microsoft Office Products and other software applications to include but not limited to Word, Excel, Oracle, other various data bases and ability to learn TycoIS systems

201

Field Service Coordinator Resume Examples & Samples

Responsible for single product line in the upstream Baker Petrolite product line
May have budgetary responsibility and profitability of each account
Monitors daily progress of various customers operations, jobs and/or projects
Works independently under general supervision from the District Manager, and requiring normal guidance and review
Provides technical guidance to operators and provides written recommendations, and drives customer efficiencies
Coordinates gas storage and pipeline operations for various operators in the area
Thorough understanding of oil and gas production chemicals and services in an operational area or district
Proficient in the use of PC's. (Word, Excel, Outlook, and some database experience)
2-5 years’ of experience working in an oilfield operations environment
2 years of college with an Associate’s Degree

202

Service Coordinator Resume Examples & Samples

Promotes safety, environmental and housekeeping as job #1 at all times, and complies with all company rules, policies and procedures. Adheres to safety policies, company guidelines, rules and policies including attendance and punctuality and ensures that direct reports do the same
Enters orders for spare parts and enters orders for service jobs
Runs and manages the Open Order Report for service jobs daily
Manages, in conjunction with the Shop Supervisor, the delivery schedule for ALL orders shipping from the GSC location
Generates and submits quotes for spare parts and service jobs
Creates purchasing requisitions for shop needs
Reports reasons for late deliveries
Works with the Shop Supervisor and warehouse to schedule jobs
Requests new Material Data as needed
Schedules Jobs and insure alignment with customer delivery requirements

203

BH Field Service Coordinator Clinician Resume Examples & Samples

You will be assisting the responsible Registered Nurse with telephonic and face-to-face assessments for the identification, evaluation, coordination and management of member’s needs, including physical health, behavioral health, social services and long term services and supports
You will assist responsible RN in identifying members for high risk complications by obtaining clinical data as directed by the responsible Registered Nurse
You will offer and assist the responsible RN in identifying members that would benefit from an alternative level of care or other waiver programs
You counsel and partner with the responsible nurse by providing all information collected who will then verify and interprets the information, conduct additional assessments, as necessary, and develop, monitor, evaluate, and revises the member’s care plan to meet the member’s needs
As the Licensed Clinical Social Worker or the Licensed Practical Nurse you participate in coordinating care for members with chronic illnesses, co-morbidities, and/or disabilities as directed by responsible RN, and in conjunction with the RN, member and the health care team, to ensure cost effective and efficient utilization of health benefits. Decision making skills will be based upon the current needs of the member and require an understanding of disease processes and terminology and the application of clinical guidelines but do not require nursing judgment
Requires Community Mental Health experience; CSB (Community Service Board) experience
Your experience must be at least 2 years working with individuals with chronic illnesses, co-morbidities, behavioral health and/or disabilities in a Service Coordinator or similar role; or any combination of education and experience, which would provide an equivalent background
Current, unrestricted RN, LCSW, LPC, or LPN license in the state of Virginia preferred
You must be competent in MS Office suite to include Word, Outlook and Excel
Knowledge of Medicaid, managed care and/or LTSS

204

Operations Service Coordinator Resume Examples & Samples

Human Resources / Workforce Leadership – Provides daily oversight of non-exempt team under assigned control to ensure that high levels of service, production and quality metrics are achieved. Provides some OJT
Operational Excellence, Standards & Compliance - Consistently meet/exceed department service goals and objectives. Ensures prompt and accurate completion of all service requests by customers. Achieves maximum efficiency and quality service, including productivity targets. Recommends solutions and changes for improving operational excellence
Teaming/TCS – Consistently meets/exceeds customer service standards and model exemplary customer service behaviors
Safety & Security & Building Maintenance - Ensures compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures
1-2 years of experience within a service industry
Operations Coordinator provides daily direction to team through communication of work assignment and departmental targets; reviews daily performance to ensure that work assignments have been completed and communicates results to team
Basic problem-solving skills are required to resolve issues related to inventory discrepancies and customer related requests. Problem solving skills include thorough knowledge of workflows and operating systems to facilitate quick resolution of all identified problems
Total travel: 10%
Education / Experience: High School / 1 – 2 Years

205

Outside Service Coordinator Resume Examples & Samples

Shipment and Throughput Support
Organizational and communication skills are critical to this position
Difficult work on technical and involved projects
Internal- Frequent communication requiring tact and leadership/influence
External- Issues related to customer requirements and commits
Speaking with vendors, as necessary, to fully understand technical requirements
Bachelor degree (business or technical discipline preferred), or 4 years of equivalent manufacturing experience desired
Working knowledge of PCC's systems, process, product and vendors or 3 years of related experience in manufacturing desired
Ability to organize and lead small group meetings with both PCC staff and vendors required

206

Service Coordinator Resume Examples & Samples

Proficient in Microsoft Office functions, (Excel, Word, Etc.)
Great Communication skills, (Writing and speaking)
Understating of geographical area

207

Service Coordinator Resume Examples & Samples

Coordinate between JNJ Dubai functions ( CS, Supply Chain, Planning and Finance) and Distributors’ team
Follow up on Payments, MOH Approvals, Performa invoices and Orders’ Submission in order to finalize all the required transactions within the deadline
Maintain computerized information system and participate in their development to improve efficiency
Provide regular update to all the involved stakeholders within a timely manner
Perform administrative duties appropriate to the required activities
Cairo resident
Good command of MD Office
A minimum of a Bachelor’s degree is required (4 years of university studies), or equivalent experience
A minimum of 0-2 years’ experience in in similar field
Global mindset—recognize and respond to the unique differences in different regions/countries

208

Service Coordinator Resume Examples & Samples

Coordinates all services calls and emails between the clients and the technicians
Issuing and managing service tickets and work orders; which includes uploading all technician and customer paperwork into client database
Implement problem-resolution with customers, while coordinating and monitoring technician’s schedule
Works closely with multiple departments such as installation, inventory & monitoring center
Provide monthly/bi weekly reports of service work orders
Preform on-site support and troubleshooting of CCTV security systems
Assist with other duties as needed to support the service department
Minimum 2 years of administrative assistant or customer service experience preferably in a fast-paced service organization required
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized
Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including Outlook and Internet applications
Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed
Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player

209

Employee Service Coordinator Resume Examples & Samples

Coordinating, scheduling and organizing executive meetings, travel and office activities
Assisting with travel plans and itineraries
Preparing, composing and editing, external and departmental correspondence and ensuring timely delivery of all correspondence
Opening, sorting, dating and distributing appropriate incoming correspondence
Handling calls, voice mails, return calls and email correspondence as requested
Attending and participating in applicable company-sponsored training
Excellent attention and orientation toward meticulous work
Strong interpersonal and communication skills, both verbal and written
Ability to project and maintain a professional and positive attitude
3+ years experience in an office support position
Must have strong customer service, organizational skills and ability to engage others
High energy, with ability to multi-task preferred
Experience working with Word, Excel, and Power Point required

210

Service Coordinator Resume Examples & Samples

Manage and coordinate production related activities with a team of offshore resources
Provide leadership in high priority production issue resolution (Priority 1 and Priority 2 War Rooms)
Ownership of application availability, reliability and stability on a 7 by 24 by 365 rotational basis
Ensure that the deliveries into the production environment are built with the highest quality
Ensure timely resolution of all production issues meeting or exceeding SLA’s
Work with business partners to prioritize production issues and requests
Ensure that all documentation has been updated and that work product meets UDP / SOX compliance requirements
Conduct or facilitate root cause problem analysis on all in-scope incidents and drive corrective action plans
Coordinate and provide estimates on break/fix, problem-management, and work order activities
Identify and implement application performance improvement initiatives
Work with the Service Manager in process improvement initiatives
5+ years of full Software Development Life Cycle experience
5 years or more of IT experience working with distributed applications in at least one of the following
2+ years of work experience in Optum Technology software development or support
2+ years of work experience supporting applications in the call center domain
2+ years of work experience with APM tools such as Dynatrace, New Relic, or equivalent
Experience with Salesforce
Experience with Tivoli Workload Scheduler
Experience Managing Product Lifecycle Management (PLM) projects
Unix knowledge including scripting
Experience in ITIL/industry standard processes
1+ years of IT Healthcare experience

211

Unit Service Coordinator for Hilo Resume Examples & Samples

Under direct/close supervision, performs a variety of basic and routine clerical and secretarial duties. These may include but are not limited to
Preparing and typing routine correspondence, form letters and reports
Answering telephone & routing calls to the appropriate person,
Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed
Setting up and maintaining filing systems and basic databases as applicable
Completing forms and reports as required by the various company offices and outside vendors and agencies
Recording the minutes of meetings and providing the resulting documents as necessary
Making copies of correspondence and other printed matter as required by manager
Preparing purchase orders using the appropriate software application
Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
Distributing incoming mail
Maintaining calendar and daily schedules
Scheduling appointments & arranging meetings
Maintaining inventory of the necessary office forms and supplies
Assisting with various basic personnel administrative functions as needed
Acting as backup to other clerical personnel in office as needed
Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data
Assists with month-end reporting requirements
Assists in auditing records for ongoing compliance with medical records standards
Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc
Minimum 6 months relevant experience without a degree – 0-6 months experience with an Associate degree or secretarial school
Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills

212

Service Coordinator ENT Resume Examples & Samples

Manage the onboarding process, including client communications and initial requirements gathering and/or confirmation
Document all important dates and customer interactions in CRM
Complete other activities and duties as needed
Communication Planning

213

Service Coordinator Resume Examples & Samples

Schedules and dispatches shop field service technicians
Assigns duties to service technicians
Orders parts for service jobs
Invoices service jobs
Inspects service jobs to verify conformance with company standards and/or customer specifications
Makes sure that service technicians perform duties according to company safety policy
Experience in pump service and fabrication
Employee management experience
Ability to motivate team and accomplish goals

214

AH Service Coordinator Resume Examples & Samples

Bachelor of Social Work or degree in Sociology, Gerontology, or Psychology or comparable experience
Two years experience in social service delivery with senior citizens or non-elderly persons with disabilities
Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly persons with disabilities in the jurisdiction of the project
Ability to advocate, organize, problem solve and provide results for the older adults and non-elderly persons with disabilities
Ability to relate well to family members and other constituencies
Ability to develop cooperative relationships with peers and supervisors
Ability to manage time and set priorities

215

Service Coordinator Resume Examples & Samples

Assigns appropriate qualified level staff and updates personnel files for availability to assign cases
Establishes and maintains staff files in accordance with state regulations including, but not limited to current state license or certificate, immunizations, physical updates, malpractice insurance, orientation and continuing education certificates, and initial orientation to the Health System
Works with other agencies, facilities, physicians, patients and families
Ensures timely case assignment
Solves problems for customer/patient relations
Experience in a medical setting, preferred
Knowledge of billing procedures, required

216

Service Coordinator Resume Examples & Samples

Associates Degree in related field, required. Bachelor’s Degree, preferred
Minimum of two (2) years progressively responsible healthcare administration experience, required
Demonstrated knowledge of health insurance plan administration, including Medicare and Medicaid, required
Proficiency in Microsoft Office applications, required

217

Incident Service Coordinator Resume Examples & Samples

IT Service Management through Incidents / Problems / Changes processes
Incident management
Basic knowledge of IT environments (HW / SW)
Basic knowledge of monitoring tools
Ability to establish business impact and transmit it to non-technical and auditory techniques

218

Business IT Service Coordinator Resume Examples & Samples

Degree in IT (DEA, Engineer or equivalent), Servers, Network & DB Certification and Specialization is highly appreciated
Perfect mastery of the French language and English
Excellent Knowledge for Microsoft products (Clients & Servers), Vmware and Cisco IOS
02 years’ experience in the IT field
Relational and communication skills
Ability to analyse and solve problems
Adaptability to technological developments

219

Cardiovascular Service Coordinator Resume Examples & Samples

High School Diploma and minimum 3 years experience in health care operations is required
Experience in a physician’s office or hospital in a cardiovascular specialty practice is preferred
Medical terminology is required
Medical coding and billing is also preferred

220

Field Service Coordinator Resume Examples & Samples

Coordinates / schedules all field and depot service work for paid, warranty and goodwill service issues for electrics actuators globally
Enters field and depot service work orders into Oracle and CRMOD database. (subject matter expert)
Provides support and guidance to service technicians. (Front line supervisor.)
Schedules / dispatches technicians to work orders for both Crossridge and Gonzales office location
Performs inventory transactions in support of service operations
Corresponds with internal and external customers to fulfill service expectations
Manages all logistics support aspects of spare parts shipments to field service locations
Pre-screen service site for specific site training requirements prior to service work
Compliance with import export requirements when completing shipping documentation for international service jobs
Scheduling of training for service technicians and LBP’s on new products or technology
Maintains all resources including fleet truck in compliance with HSE and 5S strategies
Maintains Metrix report for service technician utilization and other reports

221

Project & Service Coordinator Resume Examples & Samples

Working with designated project manager(s) to consult with internal customers during early stages of concept development and project definition
Reporting, monitoring and providing analysis for special project success
Working with existing and/or potential outside suppliers to develop project scoping details
Managing lighting maintenance service suppliers that support retail stores
Associate’s degree in Business Administration, Project Management or equivalent experience
At least two (2) years of facilities experience
At least 20 years of age and have a valid Florida driver’s license
Willing to have driving record reviewed
Knowledge of project management principles and methodology
Ability to organize tasks and information
Ability to apply strategic thinking in projects
Interpersonal/influencing and customer service skills
Ability to work under pressure and tight deadlines
Time management, personnel management, and material management skills
Knowledge of supplier management principles
Knowledge of continuous quality improvement methodologies to conduct fact based analysis
Ability to conduct research using the Internet
Willingness to work a variable work schedule including nights, holidays, and some weekends
Bachelor’s degree in Business Administration (or related business field) or Project Management
Four (4) or more years of facilities experience
One (1) year of project management experience
One (1) year of supplier management experience
Certification with project management institute as a Certified Associate in Project Management (CAPM)
Knowledge of Microsoft Office - Project
Knowledge of Publix organizational structure (retail, and support)
Knowledge of facilities department processes
Knowledge of SharePoint

222

Service Coordinator Resume Examples & Samples

Determining business priorities, especially during peak periods
Ability to recognize what needs to be done to meet everybody’s expectations
Working with many Account Executives and Service Representatives and balancing their demands/needs
Balancing conflicting priorities
Managing Advisors, Consultants, Clients and the team’s expectations

223

Cardinal Service Coordinator Resume Examples & Samples

Bachelor’s degree and one year of relevant experience, or combination of education and relevant experience
Strong written and verbal communication skills, including excellent writing, editing and proof-reading skills
Stanford graduate
Knowledge of Cardinal Service and Stanford student life
Knowledge of and experience with social media platforms, including Facebook, Instagram and Twitter
Student service organization leadership, student government, residential life, or comparable student activities experience

224

Service Coordinator Resume Examples & Samples

Main Tasks / Responsibilities / Authorities
To co-ordinate and plan all service work either internal or external be it Volvo driven or customer driven to ensure cost effective completion including ordering of parts where necessary
To open service jobs and close them in manner explaining and justifying the material and labour content, ensuring all relevant costs, returned parts are correct before invoicing
To operate planned services and inspections, and keep records as necessary using the Maintenance Planning System being proficient in the interpretation of Time Guides and technical information and to close all jobs particularly warranty jobs in accordance with them
To bring to the attention of the Supervisor or immediate manager any on-going or serious anomalies regarding costs incurred in jobs
To raise purchase orders, pricing external sundries and entering onto jobs at the Service Supervisors discretion keep records and carry out any filing as necessary
As required to use all available information in the interests of finding additional external work opportunities, passing such information to the Service Supervisor, CSSM or Depot Manager or, as directed, to contact customers presenting a case for Volvo to carry out repairs or servicing
Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care
Key Skills / Competencies
Keyboard skills
Understanding mechanical terminology and associated work
Ability to work on own initiative and prioritise
Reliable, honest, trustworthy, good timekeeper
To be co-operative and flexible at all times
Education / Professional Qualifications required for the position
Experience of tactful customer service
Technical knowledge/a technical background
Additional important requirements
Knowledge of office systems
Ability to read and understand Parts books is desirable
PC literate

225

Field Service Coordinator Resume Examples & Samples

Coordinate calls
Quoting
Inventory control
Scheduling of jobs with the Field Service Team for the most efficient customer support possible
Respond to customer complaints, telephone requests and walk-in customers
Analyze and prepare quotes for customers
Maintain various reports as required
Enter data into SAP database as necessary and utilize MS Office applications
Support and lead team of 6 to 8 technicians
Lead monthly communication call with assigned team of technicians
Manage business in assigned territory (Customer Service, Revenue, Absorption, Margin and Expenses)
Minimum 5 years of experience in support services type position
Ability to communicate effectively by phone or email with remote team
Customer focused and collaborative team player
Effective organizational skills - (time management)
Mechanical background a plus
General parts, automotive and rental services experience a plus
Business management a plus
Estimation, quoting, planning, project management and invoicing experience a plus
SAP Experience a plus
Proficient MS Office skills

226

Service Coordinator Resume Examples & Samples

Experience in a similar client support role accountable for client satisfaction/success in a fast paced, high volume environment ideally within a Software/Cloud/SaaS organisation
Strong customer focus with a demonstrated ability to prioritise, plan and manage an accurate workflow to meet deadlines in a timely manner to achieve effective service delivery
Excellent communication skills with an outcome driven nature exhibiting precision, analysis and high attention to detail in your work
As part of the Implementation Services function at Concur, you will be the primary point of contact for a defined customer group establishing and maintaining a trusted relationship that works to ensure the customer’s overall satisfaction with our products and services
Accountable for end to end implementation engagement to ensure clear, consistent communication throughout the overall customer experience from initiating and managing the onboarding process, gathering of initial business requirements, engagement of internal and external key stakeholders at different stages of the implementation process to proactively identify and monitor potential implementation challenges
Collaborating effectively and proactively engaging with internal and external functional/technical subject matter experts to ensure consistent communication and accountability with customers regarding a variety of topics, ranging from support tickets to service performance and resolutions of potential upcoming technical challenges
LI-MT1

227

Service Coordinator Resume Examples & Samples

Provide and maintain repair schedules for major (and minor) accounts for repairs of service. Set up work for all shifts so that the productivity shifts will be at the highest level possible; maintain our service appointment
Provide information for present and scheduled jobs in order to procure the necessary parts and materials required Perform vehicle walk around with customers and prepare estimates for repairs to customers and follow up with customers
Document service schedules for customer vehicles and follows up with customer on future service appointments
Keep customers informed on completion times, delays and changes to estimates and spend quality time building relationships with customers
Prepare, process and insure accuracy of all repair and warranty work orders and warranty coding
Maintain a constant flow of work into the service department and take steps to fill empty time periods in the service
Work under ISO operational procedures and maintain the branches service records
Seek opportunities to increase service sales
High school degree or equivalent and 1 year in the automotive/heavy duty industry or 2 years on-the-job related experience
Ability to estimate a mechanical repair
Strong computer knowledge: Microsoft Office skills
Knowledge of the SAP software (as an asset)
Background in service and parts

228

Field Service Coordinator Resume Examples & Samples

This role requires someone to sell production chemicals, products, and services to existing and new customers
2+ years of experience working in the Oil Field
Strong negotiating skills, communication and successful selling experience
Must be at least 21 years of age and have a valid driver's license
5+ years’ of experience working within the oil and gas production environment or in sales
Technical knowledge of Production Products and services and their application to customer requirements
Experience working in the independent oil & gas market

229

Service Coordinator Resume Examples & Samples

Customer Service relations that include email and phone
Expediting of service orders including order tracking and shipping dates
Creates service quotations and sales orders
Makes packing/shipping documents
Creates job orders for parts for all repairs on all product lines
Receives RMA’s from customers and sales team
Creates RMA’s for customers to send equipment back
Reporting of all RMA’s and all calls received into service department
Receives and manages all RMA’s from received in to quote to PO to shipping
Creates corrective action reports (CAR)

230

Service Coordinator Resume Examples & Samples

Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems
All Service Coordinators are required to participate in the On Call Service per department guidelines
Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities. The development of an assessment is based on an understanding and trusting relationship, that needs and strengths vary over time and are evaluated in every contact (face to face and phone)
Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery oriented services
BLENDED LEVEL OF SERVICE COORDINATION Ensures the frequency of contact with the individual being served (or the parents if the individual is a child or adolescent) is based on the individuals needs, but at the very least once a month. Provide a full range of Service Coordination services to a designated caseload maximum of 30 individuals for adults and 25 for children
Provides twenty-four (24) hour availability for Service Coordination individuals and/or families through phone and face-to-face contacts. On site for all in-patient MH commitments. Ensures that all alternatives to hospitalization have been considered. Coordinates intervention when hospitalization is required
SINGLE POINT OF ACCOUNTABILITY (SPA). o Be the go-to resource for the person served and his/her family and the system of care. o Assure that there are effective 'safety net resources for the persons served. o Clearly communicate to the person what they can expect from the system and what the system will expect of them. o Assure there is periodic assessment & cross-system planning to meet the needs while utilizing their strengths. o Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings. o Assure there is cross system coordination of services and that services are being provided. o Develop relationships that endure with persistent outreach even when there is reluctance to receive services. o Assist the person served in developing and using natural supports. o Be a persistent advocate for those served and give feedback on systemic problems. o Provide a consistent positive outlook which encourages recovery and full inclusion in the community
Utilizes at least 55% of available time in service to individuals being served
Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required. Other human service fields of study may be considered with coursework of at least 12 credits in Social Sciences. *transcript will be needed to determine the 12 credits*
One year related experience preferred Prior experience working in community settings preferred
Safe driving record required
May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another
Act 33 Child Clearance with Renewal
Act 34 Criminal Clearance with Renewal
Act 73 FBI Clearance
Cardio Pulmonary Resuscitation
Comprehensive Crisis Management
Driver's License

231

Regional Service Coordinator Resume Examples & Samples

Work from real time report dashboards to prioritize service jobs
Where service work is subcontracted, request Purchase Orders, ensure cases are updated, reports are received, Customers are notified, and work is completed properly and efficiently
Ordering of spare parts required to replenish stock levels in PDC Tilburg
Work preparation making sure procedure are clear, parts and software are made available
Manage FST Vehicle needs (service, registration, fuel cards, etc.)
Ensure FSTs have what they need – Tools, parts, safety gear, laptops/phones/MiFi
Coordinate FST schedule by making appointments with installers and end customers
Be actively involved in trainings of FST
Bachelor’s degree in electrical or mechanical engineering preferred or similar in experience
Ability to manage voluminous amounts of data
Excellent computer skills especially using Excel, Outlook, and Word
Excellent written and verbal skills both from a technical and client facing perspective
Regular, reliable, and predictable performance required

232

Service Coordinator Resume Examples & Samples

Takes customer calls that have been transferred from the Customer Center for the purpose of resolving customer issues on a local basis. Assists customers in resolving billing issues
Monitors Customer Follow-Up Requests (CFR) and assists branch in resolving branch CFRs
Regularly required to
Sit, stand and walk
Use hands and arms to handle, feel or reach
Speak and hear o Use close vision abilities Occasionally required to
Lift or move up to 10lbs o Stoop, kneel, crouch or crawl
Noise level o Low to moderate
Adverse Conditions o Minimal

233

Or Service Coordinator Resume Examples & Samples

Establishes and maintains relationships with Vendors/physicians and physician offices
Assists with cost saving initiatives, working with the leadership and Business Manager for OR
Assists teams to ensure sterilization process is adhered to. Works with SPD to obtain recommended policies and parameters to effectively provide sterilization of equipment/instrumentation
Assists with in-service and training for staff on specialty related equipment and instrumentation. Provides on-going review of related topics to personnel at all levels
Acts as a Preceptor for new staff working closely with the OR Educator
Coordinates pre-procedure phone calls, post-procedure phone calls, and data collection for Outcomes studies/PI projects
Delegates work assignments to the appropriate team members to ensure quick, safe room turn overs, equipment preparation and transport/monitoring patients. Work is delegated fairly among available knowledgeable staff. Will cover any specialty need as it arises themselves by relief in case of staffing need
Ensures all supplies and equipment is available by making rounds, attending Scheduling Huddle to coordinate to avoid any equipment conflicts. Ensures all equipment is available, functioning and has been checked by Bio-med if necessary
New Jersey RN License in good standing required
BLS/CPR required
CNOR required
Computer skills required, knowledge of Word, Outlook, Excel and EMR system preferred
The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to on-going education, the ability and passion to deliver the highest quality care based on a strong patient focus are required

234

Service Coordinator Resume Examples & Samples

Provides support, information, prioritization and coordination of assignments for field service personal. Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received
Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. Also assists in processing credit memos and collections
Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains and updates all employee, service call and customer information in SAP
High School or GED. Technical school
2-5 years experience in customer service call handling, dispatching and service response in a related or technical industry required
Familiarity or experience with the Fire Safety industry and engineering preferred

235

Field Service Coordinator Teleworker Richmond Resume Examples & Samples

You will be responsible for overall management of member's individual service plan within the scope of position, as required by applicable state law and contract
You must be able to travel locally; this position requires a reliable vehicle, current auto insurance and clean driving record (mileage, tolls reimbursed)
You must be competent in MS Office suite to include Word, Outlook and Excel, as well as have a comfort level with computers in general (i.e. Apple products) since you will be using an iPad and transferring information over to a laptop
Knowledgeable of involuntary psychiatric admissions related to emergency custody orders and temporary detention orders

236

BH Field Service Coordinator Clinician Resume Examples & Samples

Requires Community Mental Health experience; CSB (Community Service Board) experience; experience working with the ID/DD population
You must live in VA and be able to travel locally; this position requires a reliable vehicle, current auto insurance and clean driving record (mileage, tolls reimbursed)
You must be competent in MS Office suite to include Word, Outlook and Excel, as well as comfortable with computers in general (i.e. Apple products) in that you will be entering information into an iPad and syncing that data with the Laptop

237

Field Service Coordinator Resume Examples & Samples

Support brand sales force and end users with timely response to field service issues utilizing the application engineering support department
Conduct and perform field service visits on site to customer locations to trouble shoot and repair maintenance issues or problems
Document and record quality issues seen in the field
Use strong communications skills to question and answer issues or concerns on the phone to representatives, customers, vendors, suppliers and distributors
Provide input to new product development ideas that will resolve and rectify issues identified in the field
Provide assistance to Titus lab, setting up and testing various Titus products
Miscellaneous duties as assigned by management

238

Shoe Service Coordinator Resume Examples & Samples

Developing the expertise in one or more business-technology areas (tools, technologies, IT services, business processes, etc.)
Proposing solutions and approaches that best fit a specific need or proactively proposing improvements belonging to his/her area of expertise
Providing guidance, instruction, direction and leadership to wide groups for the purpose of achieving a key result or group of aligned results in complex initiatives
Monitoring results to be achieved motivating the team to "use their knowledge and skills” to achieve those results
Managing and supervising day to day activities carried out by suppliers
Supporting the review of Supplier proposals
Propose best practices for the optimal coordination of operational activities required to deliver IT services
Conducting analysis of complex business domains and related business processes or systems
Assessing the opportunities for service enhancement through the use of technologies and tools
Analyzing, transforming and ultimately resolving the business problems with the help of technology
Developing the functional expertise for the procedures and the tools in place in his/her area of responsibility
Defining the right functionalities to be implemented in order to fulfil business requirements
Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
Working with MIS Business Partners to understand and translate business requirements into activities, measures or service components that will ensure that MIS can meet those requirements
Identifying improvement opportunities for the service
Managing Change Requests to the service ensuring to maximize their value for both MIS and the Business
Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
Coordinating teams for the proper achievement of a desired outcome

239

Service Coordinator Resume Examples & Samples

Schedule and optimization of sprinkler and fire alarm inspections
Input correct estimated hours to complete inspections during the scheduling process
Assign tasks in ACE/Oracle system for all scheduling
Prioritize Past Dues, BNI and BAMA inspections
Maintain 2 weeks minimum rolling schedule
Pull inspection reports as requested
Demonstrate ability to prioritize scheduling backorders in addition to resolving customer issues
Reassign work as needed to manage customers’ expectations making judgments based on current workloads and priorities
2 years administrative experience, scheduling experience preferred
2 years of experience working in a corporate environment preferred
Customer service mindset and high interpersonal savvy and approachability
Consistent pleasant and professional demeanor toward all levels of team members
Ability to complete assigned tasks with a minimum of guidance and oversight
Must be able pass a pre-employment background and drug-screening

240

Technical Service Coordinator Resume Examples & Samples

4 years of customer service experience or 2 years of experience in tire technology or automotive related business
2 years of technical education
Automotive experience, preferred

241

Field Service Coordinator Manager Resume Examples & Samples

Establish the needed infrastructure and operational processes to support the Care Management program
Conduct audits to ensure that process and inter-rater reliability standards are met and successful outcomes are achieved
Model and ensure ethical behavior is upheld in addressing member needs
Facilitate teamwork and collaboration
Communicate clear direction
Lead, coach, and develop staff
Implement innovative solutions to meet member needs
Current and unrestricted Hawaii RN licensure or Social Work licensure in Hawaii
2+ years of experience with Medicaid/Medicare populations, including LTC and TANF / CHIP
2+ years of experience in field - based case management, including program implementation and monitoring
1+ year of experience in Utilization Management (acute and / or HCBS)
1+ years of experience in a clinical leadership role
Proficient in the use of a PC in a Windows environment, including MS Word
Reliable vehicle, current and unrestricted driver's license, and proof of auto insurance

242

Field Service Coordinator Resume Examples & Samples

Provide service management and coordination for all direct, national, & corporate accounts
Works in a straight line relationship with direct, national, & corporate account representatives as the single source for after sale service support
Coordinate distributor and dealer visits as needed to meet customer service support needs
Provide service quotes, purchase order, and invoicing for customers and distributors/dealers as required
Coordinate, manage, and provide all clerical duties in creating/delivering/entering service work and service agreements related to direct, national, & corporate accounts
Provide telephone/email support as required
Be the primary and front line contact for direct, national, & corporate account customers, entering and tracking cases related to Generator Field Service technical support
Coordinate preventative maintenance programs
Perform follow-up calls to distributors, dealers, and direct, national, & corporate accounts customers
Work on special projects as required
Associates Degree in a technical field or office management; or an equivalent combination of education and experience
Minimum two (2) years of experience coordinating service or service related activities
Exceptionally strong written and verbal communication skills
Strong knowledge of generators, automatic transfer switches, and related controls a plus
Highly organized and possess a strong knowledge of Microsoft office and related products (Word, Excel, Outlook, Access Database, etc.)
Self-directed with a can-do attitude and ability to multitask

243

Technical Service Coordinator Resume Examples & Samples

Interface with other field technicians, Drivers, Lab Personnel, Plant Operators, Supervisors and Managers to communicate quality objectives and results
Sampling and testing of concrete and other raw materials to ensure they meet plant and job site regulatory specifications
Deliver and administration of value-added products to accommodate customer needs
Developing technical reports and analysis of concrete quality
General concrete laboratory duties
Ability to perform multiple tasks simultaneously, flexible and able to adjust to changing needs, priorities and work times

244

Service Coordinator Resume Examples & Samples

Uses technology with efficiency, including Microsoft Excel, Word, Office 365 and SAP CRM platforms
Geographic knowledge of Central and Southern California
1-3 years dispatching or scheduling and customer service experience, with previous experience in the dental industry preferred

245

Service Coordinator Resume Examples & Samples

This position requires making visits to members homes**
Registered Nurse (RN) or Licensed Master Social Worker (LMSW) with current, valid, unrestricted clinical license in Texas
3 years of experience of direct clinical care to the consumer
Knowledge of clinical utilization management/case management and standardized criteria set
Verbal and written communication skills including discussing medical needs with members and interfacing with internal staff/management and external vendors and community resources. Presentation skills including presenting information clearly, concisely and in a positive manner to internal and external customers
PC proficiency to retrieve and maintain data in clinical databases
Current Texas drivers license, transportation and applicable insurance
Ability and willingness to travel within assigned territory
Knowledge of state and federal regulations related to Medicaid programs
Experience with pediatric special needs population
Experience with Texas Medicaid programs
Bilingual in English and Spanish, a plus
Experience working in cross functional teams
Experience with Microsoft Office applications.TX - Waco

246

Senior Service Coordinator Resume Examples & Samples

Evaluates and Identifies issues while seeking customer input
Evaluates, reviews and prioritizes tickets based on criticality
Determines and assigns tickets and work throughout the department
Manages workflow of tickets
Updates the TMS system
Runs reports from TMS and creates dashboards on specified categories
Analyzes where tickets are occurring and performs root-cause/trend analysis
Mentors Coordinators at other entities
Communicates with end users and prepares reports and status updates on disposition of equipment
Updates management on performance issues when tickets aren’t updated
Manages and monitors queues daily
Assigns, monitors and tracks service desk and team break fix and service request tickets and coordinates teams’ assignments via a variety of tools
Enters tickets directly into tracking tool as warranted
Researches missing information and updates ticket with same
Schedules technician site visit according to established procedure or management direction
Follows-up with customers to ascertain satisfaction with services
Collects data and prepares reports on call volumes and other key metrics as assigned (i.e., daily, weekly, monthly, or ad hoc)
Provides coverage for other queues as assigned
Orders equipment under the guidance of the
Performs other duties as assigned
One or more years of experience in a related field
Experience utilizing help desk/workflow tools preferred
Experience in queue and workflow management preferred
Experience utilizing scheduling products and/or MS Outlook calendars
Ability to interact with all levels of Health System personnel to include: IT management and technical staff, consulting staff, clinicians, clinical administrators, unit clerks, etc
Knowledge of healthcare operations and the use of information system applications in the practicing healthcare environment preferred
Must be able to function as part of a team providing a high level of quality service to clients
Must be flexible and able to multitask
Ability to travel to and work at different Penn Medicine locations, and flexible working hours

247

Service Coordinator Resume Examples & Samples

Ability to multi-task and be successful in fast-paced environment
Self-directed, detail-oriented, with a desire to solve problems
Strong work ethic and enjoys being part of a successful team
Ability to be flexible in dealing with changing priorities
Ability to follow-through and react quickly to situations
Ability to ensure confidentiality, take initiative and exercise considerable judgment
1 year related experience and/or training. 2+ years’ experience in Purchasing
Must understand basic Accounting principles, including GL Coding
Proficient in Microsoft Office –Excel, Word, Outlook Express

248

Service Coordinator Resume Examples & Samples

Provides administrative and operational leadership that results in efficient day-to-day operations of the team
Maintains primary site responsibility and integrate teams across modality (ies) including but not limited to team meetings & communication plans; and scheduling manpower, installs, shift coverage, technical training needs for the team, etc
Maintains daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Works with operations leaders & process champions to facilitate operational metrics; follow-up with team members on any delinquencies
Identifies field quality improvements to include; PQR's and PSR's, support Installation and customer escalations (CSOs) at customer sites and utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving
Identifies Field Process Improvements, for example, pre PM work - improve on PM cycle time, remote TTR work, field Based Technical training to support use of Remote Diagnostic troubleshooting tools and processes in the field
Contributes knowledge and maintaining problem solution database (PSDB)
Champions Productivity Programs (VOLC, FEMC Broadband, FRFT, etc.)
Acting as change agent and field "expert" for these programs, monitoring NPI and M3 Product Performance. This includes data gathering and linking with the Modality Engineering groups to drive product quality and serviceability
Understands and communicates area & HQ goals and objectives
Meets Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
Manages vendors service delivery processes in compliance with GE Healthcare policies
Provides actionable feedback on performance of team members, both to the individual, as well as to the area leader (Director of Service or other)
Participates in sales opportunities, such as contract renewals and assisting with promoting and implementing revenue programs
Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with minimum of 5 years experience servicing electronic equipment, or a High School Diploma/GED and 12+ years experience servicing electronic equipment
Highly motivated team-player
Demonstrated ability to train/mentor peers
Prior project or technical leadership experience and exceptional interpersonal skills
Strong customer-service skills with at least 3 years experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry
Strong written and verbal communications skills with the ability to communicate complex technical issues in an easy to understand manner
Must have a valid driver’s license in regions where required to drive on company business
Change agent and process oriented with the ability to drive improvements in efficiency
Knowledge of Healthcare marketplace

249

Service Coordinator Resume Examples & Samples

Bachelor Degree, or College diploma in business administration or marketing with 3 years of experience in administration or customer service in a business environment
Excellent knowledge of Adobe and Microsoft Office – with emphasis on Excel and PowerPoint
Excellent command of the English language, written and spoken
Ability to work independently and within a team
Knowledge of GS&R products and services, an asset

250

Service Coordinator Resume Examples & Samples

Develops and administers the service and repair program for Outdoor Media to effectively and efficiently address issues and manage associated costs
Receives, reviews, prioritizes service requests
Writes and issues service work orders and purchase orders to subcontractors and other YESCO branches
Reviews invoices and ensures appropriate payment
Assists in creating the schedule for work team
Coordinates with departments to ensure standards and protocols are followed
Resolves customer and subcontractor faulty or damaged equipment issues
Trains staff and subcontractors on proper service and maintenance procedures
Travels to onsite locations to provide training, minor trouble shooting and repair
Performs other functions as necessary or as assigned
Ability to organize, prioritize and coordinate multiple work activities in a fast paced team environment and meet critical deadlines, as well as working independently
Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing
Ability to operate computer, telephone, fax machine, copier, other office equipment
Must have excellent computer skills in word processing, spreadsheets, and databases
Strong work ethic with an enthusiastic, positive attitude, and the highest level of integrity
Basic technical knowledge of electrical currents and how they apply to lighting systems preferred
Maintain regular and timely attendance
Must have current driver’s license

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