Intake Coordinator Resume Samples

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T Cassin

Tate

Cassin

92720 Jaqueline Heights

Chicago

+1 (555) 313 6808

92720 Jaqueline Heights

Chicago

Phone

p +1 (555) 313 6808

Experience Experience

Phoenix, AZ

Intake Coordinator

Phoenix, AZ

Cummerata, Mueller and Daniel

Phoenix, AZ

Intake Coordinator

Establishes and maintains a good working relationship with both home care staff and
Completes initial referral paperwork and referral patient file for Clinical Manager
Processes new member’s paperwork and makes new member’s charts
Provides management with weekly reports on census, inquiries, and referrals
Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications
Assists the Intake Officer in Funnel Management, Prioritization, and Resourcing for Handoff to PMO and ensuring supporting artifacts are in place

Detroit, MI

Central Intake Coordinator

Detroit, MI

Dach, Ernser and Towne

Detroit, MI

Central Intake Coordinator

Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism
Demonstrates thorough knowledge of Medicare regulations and Managed Care Contracts
Ensure highest level of customer service to the managed care plan and internal customers
Ensures incoming and outgoing contacts are managed and processed in a timely manner and documentation of those contacts is concise, thorough and accurate
Verify Medicaid, long term care, workers compensation, and commercial insurance benefits, this includes calling insurance companies to check benefits
Adhere to departmental goals, objectives, standards of performance, and policies and procedures
Maintain working relationships with qualified referral sources

present

Philadelphia, PA

Senior Intake Coordinator

Philadelphia, PA

Howe and Sons

present

Philadelphia, PA

Senior Intake Coordinator

present

Work with hospitals, clinics, facilities and the clinical team to manage request for services from members and/or providers
Work is frequently completed without established procedures
Manage the intake of members or the admission/discharge information post notification
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Works independently
Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
Handle resolution/inquiries from members and/or providers that may include

Education Education

Bachelor’s Degree in Medical Related Area

Kent State University

Bachelor’s Degree in Medical Related Area

Skills Skills

Intermediate level of proficiency with PC and Windows applications
Excellent customer service and communication skills
Excellent organizational skills, attention to detail, and follow up skills
Prior knowledge of managed care|insurance plans
Strong organizational skills and ability to focus on details
Knowledge of, and experience in, leave of absence processing and customer service functions
Knowledge of client leave policies
Strong customer service orientation
Excellent written communication skills demonstrated by accurate, concise documentation
Basic computer skills

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Intake Coordinator Resume Examples & Samples

Bachelor's degree and one or more years of experience in a customer service-related role in the healthcare field
Intermediate level of proficiency with PC and Windows applications
Excellent customer service and communication skills
Excellent organizational skills, attention to detail, and follow up skills
Prior experience working with families with special needs
Prior knowledge of managed care|insurance plans

Intake Coordinator Resume Examples & Samples

Knowledge of, and experience in, leave of absence processing and customer service functions
Excellent written communication skills demonstrated by accurate, concise documentation
Well-developed problem-solving, analytical, and decision making skills

Intake Coordinator Absence Management Resume Examples & Samples

Detailed knowledge of, and experience in, disability processing, leave of absence processing and/or customer service functions
Reliable, consistent research and follow up skills
Superior verbal skills and effective use of advanced customer service principles
Excellent written communication skills demonstrated by accurate, concise documentation and manager and employee communications
Knowledge of client leave policies

Intake Coordinator Resume Examples & Samples

A commitment to the mission and programs of the organization
2 years of child welfare experience working with a similar population
Outstanding interpersonal and communications skills, both oral and written
Passion for children and families and a strong connection to the community

Intake Coordinator Resume Examples & Samples

A Bachelor's Degree in business, or a health or human services field
1+ year prior experience working with the elderly
Healthcare/Managed care experience
MS Word and MS PowerPoint experience
Current driver's license
Bilingual Spanish and English
Enrollment experience

Privacy Event Intake Coordinator Resume Examples & Samples

Strong / proven analytical, problem solving, and project management skills
Ability to interact with all levels of the organization and with external parties
Strong ability to work independently on multiple tasks with commitment to follow until resolution
Ability to prioritize and work under tight deadlines to meet 24 hour reporting compliance guidelines
Compliance oriented mindset
Knowledge of Prudentials Privacy standards and guidelines
Knowledge of ILI products, processes, documents, and applications (Serviceability, Clarify, PLUS, PruOnline, etc.)
Understanding of legal and regulatory environment

Intake Coordinator Resume Examples & Samples

Greets a high volume of visitors; provides specialized information and/or routes visitors to appropriate staff member; maintains highest quality of customer service
Answers telephones, routes callers, takes messages and provides specialized information to clientele
Answers high volume of email inquiries
Determines need and urgency of inquiries and directs clientele to the appropriate campus resource or OIS staff member
Accepts and reviews student, scholar and departmental applications for completeness and accuracy
Uses discretion and independent judgment when fielding complex immigration related inquiries from students, scholars, staff and faculty
Maintains appointment calendars for 11 professional staff; schedules and confirms meetings and provides assistance in the day-to-day administration of the department
Opens the office each day at 8:30am; keeps reception area neat and organized; maintains professional appearance of lobby
Updates SEVIS and FSAtlas databases with student information required for university compliance with USCIS regulations
Explains basic immigration regulations and procedures and related USC policies to students, scholars, staff and faculty
Processes official letters and documents required by Department of Motor Vehicles, Social Security Administration, U.S. or foreign governments and agencies under the supervision of manager
Processes immigration documents for employment and travel purposes under the supervision of manager
Stays up to date with current immigration regulations and USC policy, which may affect the legal status of international students and scholars and their families
Verifies registration in SIS, removes holds so that students may register for classes
Provides leadership, guidance and direction to student workers in the delivery of customer service and data entry
Maintains office supply inventory
Compiles data for special projects; maintains log of types of visits and inquiries to the office
Participates in periodic revisions of applications, office forms, and documents

Triage / Intake Coordinator Resume Examples & Samples

1+ year of Substance Abuse experience
Master's Degree in a related field
Triage / Intake background
Solid documentation and assessment skills

Intake Coordinator Resume Examples & Samples

AAS in Nursing
Professional attitude
2-5 years of experience within a CHHA

Intake Coordinator Resume Examples & Samples

Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework
Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner
Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed
Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions

Ops Intake Coordinator Resume Examples & Samples

Follows appropriate procedures for checking member eligibility, authorization history and provider network participation status
Based on the information provided by the provider and gathered from computer systems, determines the appropriate handling of each inpatient or outpatient request
Accurately enters authorization requests into WellCare’s system
Based on authorization rules and urgency, either approves the authorization request or escalates to a nurse for review
Communicates authorization specific to providers either verbally on the phone calls or written through fax
Call Center experience, preferred
Ability to manage multiple computer programs to process a single request

Intake Coordinator Resume Examples & Samples

Answer and respond to Incoming calls from Members and Providers
Utilize multiple systems to attempt to resolve the issue on the call
Route those issues unable to resolve to the appropriate team for resolution
Respond to customers in a polite and courteous manner, projecting patience, empathy, caring, and sincerity in voice tone and words
Establish rapport over the phone quickly, and remain positive and upbeat
Outstanding attendance record is critical, including punctual adherence to scheduled work start times, breaks and lunches
Consistently meet established productivity, schedule adherence, and quality standards
Utilize any 'down' time for completing Administrative tasks
Demonstrate strong Data Entry skills and proficient use of a PC
1+ years of Customer Service experience
Experience using a computer and Microsoft Office (Word, Excel, and Outlook)
Ability to type a minimum of 50 wpm with a high level of accuracy
High-volume Call Center experience
Experience working with Healthcare or Insurance Benefits
Experience working with Medicare or Medicaid Patients

Intake Coordinator Resume Examples & Samples

Manage administrative intake of members or the admission/discharge information post notification
Receive care coordination notification cases for non-clinical assessment/intervention and provide appropriate triage
Review requests for adverse determination, approval notification and processing notification requirements
Billing and Payment issues
Verifying appropriate ICD-9 and CPT coding usage
The ideal candidate for this position would have call center or member outreach experience
Professional experience in a clerical or administrative support related role
Experience working with with Allscripts or Curaspan
Experience working within the Healthcare Industry

Outpatient Intake Coordinator Level, / Level Resume Examples & Samples

Requires an understanding of managed care
Basic Knowledge of ICD-9/10- diagnosis and CPT coding
Requires knowledge of behavioral health and medical terminology
A minimum of one year providing administrative or intake support in a managed care management or customer service department preferred
Level II - A minimum of a high school diploma or GED is required. Some college a plus
Requires knowledge of the referral and authorization process as well as the daily activities of an intake unit
Requires a comprehensive understanding of managed care
Comprehensive Knowledge of ICD-9/10 diagnosis and CPT coding
A minimum of two years providing administrative or intake support in a managed care management or customer service department preferred

Tricare Intake Coordinator Resume Examples & Samples

Respond to Incoming Provider calls
Resolve Customer Service inquiries which could include
Entering notifications and Providers' status of an existing notification, and determining if notification is required
Completing Notification Wizard, along with ICD-9/10 and CPT Coding
Provide excellent Customer Service to both Providers and Enrollees
Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance
Assist with faxes and emails
Moderate work experience within own function
Basic tasks are completed without review by others
Supervision/guidance is required for higher-level tasks
3+ years of Customer Service experience
2+ years experience in an office environment using the telephone and computer as the primary instruments to perform the job duties
1+ years of experience with Medical Terminology
Computer skills, including familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications with proper training and applying their use for-phone and off-phone duties
Coding (ICD-9/10 and CPT) experience

Intake Coordinator Resume Examples & Samples

Some post HS education, preferably in psychology or a related medical area
Prior experience in patient scheduling and registration
Three to five years of experience in a customer service related field or 1 year of Mental Health Experience with related education
Excellent phone etiquette and demonstrated ability to prioritize and multitask

Intake Coordinator Resume Examples & Samples

Supports Intake Officer in the effective management and control of Intake Items, principally in the areas of planning, monitoring and control, and overall BoW management
Manages assigned aspects of the TSPD Estimation and Intake lifecycle and works with relevant stakeholders as directed by the Intake Officer
Track and Monitor the resourcing for Intake items and ensure representation at Estimation Committee meetings
Assists in managing/validating Estimations and tracking to SLA’s and committed timelines
Assists in the planning, preparation, and maintenance of the Book of Work items, ensure documents are uploaded, maintain issues and risk logs. Escalates early warning signs and deviations from the plan to the Intake Officer
Assists the Intake Officer in Funnel Management, Prioritization, and Resourcing for Handoff to PMO and ensuring supporting artifacts are in place
Supports the Intake Officer in monitoring and controlling Estimation and Intake activities including: risk, issues, status, communication, planning and execution. Proposes recommendations and adjustments and publishes periodic project status reports. Maintains Intake documentation repository…ie Book of Work
Assists in the daily management of generic P&C Intake email for all adhoc requests and ensure timely responses to requestors
Performs various Intake administration tasks, including coordinating meetings, taking meeting minutes, forwarding communication releases, and performing maintenance of tracking logs (i.e., issues, change control, etc.)
Possesses a university degree/college diploma and/or 1 to 4 years relevant work experience
Understanding of PDLC concepts related to schedule, risk, issue and status tracking and monitoring
Industry-specific knowledge and experience is an asset
Exhibits growing courage and self-confidence in dealing with or escalating project issues. Displays good teamwork skills and potential to develop team leadership skill. Displays flexibility, resilience, and resourcefulness in addressing project issues with guidance and coaching
Good written and verbal communication skill
Understanding of core project management skills
Good knowledge and expertise in the use of project management methodologies and tools (e.g. Clarity, MS Project, SharePoint repositories, Systems Development Life Cycle (SDLC) if applicable)

Intake Coordinator Resume Examples & Samples

Post high school education in medical related area
Medical terminology specific to area
Prior experience in complex patient scheduling and registration in a clinic setting
Two to three years of strong customer service experience
Basic research skills regarding clinical trials
Good medical terminology skills
Broad knowledge of specialty service line

Intake Coordinator Resume Examples & Samples

Available to work an ON-CALL schedule
1+ years of Healthcare experience
1+ years of Healthcare Insurance experience
Pharmacy Technician experience

Intake Coordinator Resume Examples & Samples

Informs Clinical and Sales Teams of referrals and updates them on the status of the case
Verifies insurance eligibility prior to processing order
Assembles patient’s electronic medical record accurately and completely and manages documents appropriately in CPR+
Process orders in a timely manner
Obtains necessary information according to Joint Commission (JCAHO) guidelines
Prepares pending files by utilizing appropriate templates in CPR+
Communicates/Coordinates referrals with outside pharmacies and referral sources
Understands diversity of contracts to handle referrals accordingly
Coordinates the start of care with the patient/caregiver, referral source, and other providers of care
Coordinates time and initial delivery
Cancels pending/no-go referrals when appropriate
Documents patient related activities/information in the patient’s electronic medical record
Consults with direct Manager on difficult or unusual referrals, as appropriate
Maintains confidentiality of patient and company information
Complies with all company policies and procedures
Gathers and ensures all necessary documentation for chart is obtained
Communicates effectively with Clinical Team members to assure a smooth transition from intake to start of care
Check electronic discharge websites for new referrals and updated information, as required (and where applicable)
Send the initial referral email to sales/onsite to confirm receipt of the referral
Scans and appropriately label patient documents in CPR+
1+ years of telephonic customer service experience
Experience with insurance verification, healthcare benefits, and Medicare/Medicaid and commercial insurances
Ability to type 40+ WPM
Home infusion experience
Professional home care experience
DME experience

Ops Intake Coordinator, Senior Resume Examples & Samples

Effectively handles authorization requests via phone or fax from providers, balancing excellent customer service with efficiency
Based on the authorization rules and urgency of the request, either approves the authorization request or escalates to a nurse for review
Communicates authorization specifics to providers either verbally on phone calls or written through fax
Evaluates and prioritizes incoming provider’s requests via phone/fax and/or from other Coordinators
Handles problem recognition. Researches and engages the assistance of other departments to help in resolving complex problems
Coordinates provider service authorizations of escalated nature for immediate resolution
Assists and provides support to coworkers regarding process flow, job and product knowledge in accordance with ongoing training initiatives
Completes review of routine reports for Supervisor/Manager (as defined & scheduled by Supervisor/Manager). Works individually with peers as issues are identified, assesses for department trends and takes action accordingly to troubleshoot (working with department Supervisor/Manager & Trainer)
Required 6 months of experience in entry level Intake Coordinator position (pending previous outside experience and current performance)
Preferred 1+ year of experience in entry level Intake Coordinator position (pending previous outside experience and current performance)
Preferred Other call center experience
Preferred Beginner Sidewinder
Required Intermediate EMMA
Preferred Beginner Peradigm (Diamond)
Required Beginner Microsoft Excel
Required Beginner Microsoft Word
Required Intermediate Other Ability to manage multiple computer programs to process a single request
Required Intermediate Other Proficient in data entry

Intake Coordinator Global Book Production Resume Examples & Samples

Tracking and maintaining project schedules. BP ICs must be capable of overseeing multiple schedules, ensuring that key dates are met, proactively identifying potential issues, and communicating status/issues with key members of the project team. BP ICs may need to negotiate when dates need to be adjusted. BP ICs must be able to manage their workflow independently around project schedules
Identifying issues before they occur and identifying potential solutions
Managing communication for projects, including: directing vendors and providing feedback, attending internal editor meetings and other meetings as needed. Methods of communication include IM, email, phone, WebEx, and videoconference and involve communication with individuals located around the globe. BP ICs must communicate frequently to advise about project dates, issues, and overall progress
Ensuring quality during the intake process. BP ICs work closely with PMs and editorial colleagues to discuss requirements and ensure standards are met by external parties such as compositors and independent contractors
Evaluating the status and quality of received content and organizing files during intake to ensure accurate and timely delivery of processed files to the production team
Participating in continuous improvement activities to ensure best practices
Intermediate/advanced skills in Microsoft Office and Adobe Acrobat
Familiarity with XML and media a plus
BP ICs use multiple web-based systems, candidates must be comfortable working online and learning new systems quickly

Intake Coordinator Resume Examples & Samples

1+ year of experience using a PC as the primary instrument to perform job duties
1+ year of Customer Service experience in an Office Setting
Must be able to create, edit, save and send documents utilizing Microsoft Word and Excel
Ability to type 40 WPM accurately
Previous experience working with IV Medications
Healthcare or Insurance Benefits experience

Senior Intake Coordinator Resume Examples & Samples

Act as a Subject Matter Expert for other team members
Manage the intake of members or the admission/discharge information post notification
Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
Process notification requirements
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers that may include
Benefit and Eligibility information
Customer material requests
Physician assignments
Authorization for treatment
Explanation of Benefits (EOB)
Self-starter with good follow-through who can work independently in managing workload and takes initiative to overcome obstacles that might prevent servicing a patient
May coordinate others activities
Working Knowledge of Medical Terminology to communicate with members and providers
Experience working with Medicare and/or Medicaid Services
Experience working with ICD-9 and CPT codes

Intake Coordinator Resume Examples & Samples

Bachelor’s degree in related field OR 4 years experience in mental health field. Prefer one year admission’s experience
Demonstrated analytical and critical thinking abilities with pro-active decision-making and negotiation skills
Must be proficient in MEDITECH usage
Must have demonstrated appropriate knowledge of Intake functions to evaluate and prioritize patient flow issues
Must have demonstrated excellent leadership, communication, and problem-solving skills
Must have the ability to set priorities, work collaboratively as a team member

Intake Coordinator Resume Examples & Samples

Responds immediately to service and referral inquiries coming into the Referral Coordination Center
Monitors the timely disposition from the facilities and assists in the targeting of a facility for admission
Tracks admissions and referral status in referral database and generates team reports
Provides updates to the Resource Coordinators/referral source and facilities on the status of referrals toward admission
Serves as a liaison for both the facilities and resource coordinators to relay patient information
Establishes and maintains positive relationships with referral sources, families, staff and visitors
Communicates with diverse audiences and easily ascertains the clients’ needs and explain the multifaceted services of CBS
Provide exceptional customer service by responding to Client requests and building rapport with new referral sources
Able to manage many projects and is flexible when the workload increases. Works independently with the ability to plan and schedule daily activities and consistently achieve individual and team goals
Ensures that all records of work activity are available to supervisor using approved means of reporting such data/information
Uses appropriate channels to report concerns and complaints in a timely fashion
Complete census training and become a proficient back-up user for the census database and processes
Responsible for observing and monitoring team goals daily and informing management when team goals are at risk of not being realized
Conduct bi-weekly team conference calls to review and discuss team referrals
Strong customer service background is required
Healthcare or Case Management background in behavioral or mental health field is preferred
Demonstrates the ability to function independently and possess strong decision-making skills
Knowledge of regulatory standards and compliance requirements as it relates to the referral and placement process
Capable of working within established policies, procedures and practices
English sufficient to provide and receive instructions/directions

Intake Coordinator All Shifts Resume Examples & Samples

In a timely manner, notifies the Nursing Supervisor or Evaluation Services of impending evaluations (referred to as "eval and call"). Follows up in a timely manner to assure information received and updates on status from hospital staff
Adhering to department procedures related to waitlisted patients, transferring cases
Schedules PHP/IOP/ECT intake appointments by completing PHP intake call sheets and scheduling appointments for all AHS PHP/IOP programs and forwarding ECT call sheets to program as per protocol

Intake Coordinator Resume Examples & Samples

Routing electronic and hard copy mail items received by the Litigation Team, including tracking responses from the business and assignment of cases to the team
Processing service of process received for SunTrust Bank, SunTrust Mortgage, Inc. and related entities
Troubleshooting and routing, as needed, issues and questions that come to the Litigation Team
Inputting required information in case management and billing systems; and
Collecting/compiling data for reporting
College degree or comparable experience
Ability to prioritize a significant volume of documents and requests and to manage multiple, simultaneous deadlines
Ability to work effectively in teams and independently and make effective decisions consistent with role and responsibilities
Ability to read, analyze and interpret documents
Familiarity with court documents and legal notices
Proficiency with Microsoft Office suite of products, including Word, Excel, PowerPoint, and Access
Discretion and sensitivity – this position works with confidential information

Intake Coordinator Nonclinical Resume Examples & Samples

Participates in obtaining and verifying insurance information and physician's licensure
Serves as first line of contact for referral client care calls from physician's offices, discharge planners, and others
Maintains referrals and receives and tracks information regarding changes in client status
Processes all referrals/physician orders to agency for appropriate staffing needs
Coordinates and schedules either patient admissions or equipment set-ups and follow-up appointments
Performs data entry, answers telephone and directs calls to the appropriate staff and performs basic clerical duties
High School graduate or equivalent
Detailed knowledge reimbursement sources and criteria for coverage
Must be able to communicate effectively (Verbal/Written)

Intake Coordinator Resume Examples & Samples

Minimum of three years health care delivery or related business experience
Strong knowledge of medical terminology and a customer service focus
Knowledge of insurance reimbursement process
Effective data entry and word processing, problem-solving, human relations, and oral/written communications skills

Intake Coordinator Resume Examples & Samples

Receives incoming faxes and distributes throughout the office
Processes new member’s paperwork and makes new member’s charts
Completes weekly reports
Responsible for admission logs
Post to O-1 daily admissions and discharges and reconciles on a monthly basis
Processes increases and decreases in units/hours and completes new task(s) sheets
Audits charts for accuracy regarding service control standards
Establishes rapport with DHS
Maintains confidentiality for members, provider and staff information
High school graduate with some college preferred
Excellent professional communication and organizational skills are essential
Supervisory and Home Health experience preferred
Bilingual skills are preferred (Spanish)

Central Intake Coordinator Resume Examples & Samples

Respond and assess admission inquiries and referrals for assigned locations
Meet budget census goals and quality payer mix for facility or facilities assigned
Track inquiry and referral activity
Obtain necessary medical and financial information to determine admission potential; if admission potential cannot clearly be determined, coordinate with or use district or local resources to make a determination
Facilitate patient transition to company services
Review and analyze trends using available reports and tools to identify opportunities in patient types
Work with diverse team representing a variety of care options to meet patient needs
Maintain working relationships with qualified referral sources
Licensed Registered Nurse (RN) or Licensed Practical Nurse (LPN) as required by state of practice
Experience in the long term care industry or managed care organizations, preferred
Experience with Humana / Case Management / Insurance is a highly preferred
Clinical assessment skills and experience is preferred
Must be capable of maintaining regular attendance
Must be able to accurately process, track, and follow up with a high volume of referrals
Ability to multi task in a fast paced environment with accuracy
Strong computer system experience is required

Intake Coordinator Resume Examples & Samples

Licensure or certification required and may consist of LCSW, LPC, LMFT, LMSW, LAPC, LAMFT, RN, LPN, or CAC
Intermediate computer skills required
Prior intake and assessment experience with a psychiatric mental health population desired
Two (2) years experience in chemical dependency/mental health treatment preferred
Bachelor's Degree or higher preferred

Intake Coordinator Resume Examples & Samples

Monitors ECIN, EDC, and faxes for incoming referrals. Printing them and attaching documents to the CPR chart w/correct titles
Creates chart in CPR+, fills in demo page, allergies, ht/wt
Blogs BV request, monitors for BV response, communicates response to all staff, enlists supervisor’s assistance when information is possibly incorrect
Creates price quote when any potential cost may be to patient
Completes blog inquiry in the blog
Monitors ECIN, EDC and faxes for any new information coming in on patients. Attaches to patient chart in CPR+, communicates out to field staff what information has come in
Keeps sales staff in the loop when information being waited on has not arrived
Informs sales staff when patient is staffed, when pharmacy is good, when it’s okay to d/c a patient
Communicates to sales staff whenever an issue arises
Reviews each new referral packet for required documents and communicates to internal and external staff what is still needed
Fills in for any intake staff not available that day
On call one weekend a month, or more when necessary
On call during the week when there is a gap in the on call schedule 14.Verifies insurance after hours and on the weekends
Helps confirm MD when needed
Liaison with all MD office referrals
Helps schedule PICC placements for MD referrals
Monitors progress of every referral for their team beginning to end
Checks on all readmitted patients for location and condition and reports to field staff
Calls on hospitalized patients to confirm status
Finds where patients have been transferred to and confirms they are there
Confirms patient demos and goes over all expectations with patient
Confirms with patient code status, addresses,
Creates AOB’s with accurate information
Creates LOA’s and submits for approval, when approved sends to referral source and tracks for return, attaches to patient chart
Takes all incoming calls concerning new referrals and answers callers questions satisfactorily
Resolves all caller concerns as they come in
Consults with floor supervisor and director of intake when necessary
Medical Assistant Certificate

Intake Coordinator Resume Examples & Samples

Receives incoming patient referrals via phone and fax
Coordinates patient care between the scheduling department, authorization department, and field staff
Assists with scheduling as needed by staffing patient cases with the correct discipline
Responds promptly and courteously to all patient inquiries or problems
Coordinates with IV Pharmacy if necessary
Assigns therapy staff by appropriate location
Coordinates with Home Care Coordinators to process received intake patient information
Runs delay/refusal report and follows these patients through process of either beginning care or cancelling referral as assigned
Keeps Pending board updated by going through pending patients and providing updates in medical record system
Notifies Face to Face Coordinator when intake information is received for Medicare or Medicaid patients to assist the Face to Face process
High School Graduate or GED (Required)
Registered Nurse (RN) required
One year of experience in a healthcare office setting

Transplant / VAD Intake Coordinator Resume Examples & Samples

Coordinates the referral and evaluation of potential transplant recipients. Ensures that protocols are followed and all necessary tests are completed prior to listing patient for transplantation. Assists the Transplant Physician in obtaining the initial patient referral. Acts as a liaison between the hospital financial administration group, the patient, transplantation services and the referring physician in the patient's pre-evaluation phase. Care of the patient during emergency referrals will include: Organization of air/ground transport, possible artificial devices, as well as emergent testing. Coordinates patient care during the evaluation phase. Secures physician orders, provides patient and family education, and organization of interdisciplinary testing per protocol. Gathers and summarizes patient test data. Presents patient at transplant conference. Communicates results of tests as well as team's decision to hospital financial department, referring physician, and patient's insurance carrier. Arranges for meeting with patient to review data. Provides ongoing assessment of waiting patients' candidacy. Notifies the United Network Organ Sharing (UNOS) service that the patient is an acceptable transplant candidate. Additionally, provides UNOS with the necessary information to list the patient for transplantation
Coordinates activities at the time of organ transplantation. This includes activities related to donor procurement and recipient transplantation. Receives initial donor/organ information from United Network for Organ Sharing (UNOS). Communicates donor/recipient information to surgeon and procurement team. Organizes patient admission. Calls patient, arranges admission, and notifies departments per transplant protocol
Models effective and positive communication skills with physicians, health care professionals, support staff, and patients, including accurate documentation. Communicates with referring physicians of transplant recipients. Interfaces with ancillary personnel and acts as a liaison between members of the transplant team and with patient and family members.Displays courteous and caring behavior when communicating with patients. Is tactful in difficult patient circumstances; maintains privacy and confidentiality of information relative to patient care. Participates and organizes both the Patient Selection Committee meetings and Patient Care Committee meetings
Performs administrative and education activities for transplant patients and hospital staff. Develops transplant education materials for patients and staff. Assesses the patient and family for educational needs and learning abilities based on age appropriateness. Provides patient/family education with individualized instruction and written material. Documents all patient education activities in the medical records. Provides and attends community education programs. Educates potential recipient family and explains the transplantation process. Educates, instructs, and counsels the pre-transplant and post-transplant patient. Participates in the education of the hospital staff regarding transplantation. Participates in the administrative aspects of the Transplant Service especially in providing information for insurance companies' request for protocols
Continually evaluates program and redefines objectives and/or goals. Works throughout evaluation period to achieve goals. Accomplishes goals within the agreed time period. Participates in defining the goals of the department. Works toward the achievement of department goals

Intake Coordinator Resume Examples & Samples

Establishes a patient profile for newly referred and readmitted patients which includes but is not limited to patient demographic information including name, address, contact phone number, insurance/payor data well as other required fields for service delivery and billing
Identifies is the patient is an existing patient or if a new admission is required
Enters new patient admissions or updates current patient admission/episode status
Determines if the patient requires a new certification or if the patient is a resumption of care
Enters the appropriate Pending and admission status codes based on admission status
Runs daily reports and reconciles all pending admissions in assigned territory/case load
Conducts a start of care and end of day reconciliation with assigned clinical liaisons
Contact outside facilities as needed to confirm patient status
Updates admission status and releases referrals to scheduling when patients are released from facilities
Manages patients that are sent to the VNA admission area from the Christiana Care Hospital interface. Critically reviews interfaced patients for duplicate admissions and resolves according to agency process
Utilizes multiple electronic referral systems and information sources to obtain accurate information
Scans associated documents and attaches to referrals in information system
Provides non-clinical phone intake when needed. Works with clinical staff to complete referrals
Provides assistance to community phone inquiries and routes to appropriate personnel
Updates client information when data changes are identified
Screens and distributes phone calls accurately

Appeals Intake Coordinator Resume Examples & Samples

Conducts intake and appropriate classification of appeals requests and makes accurate judgment on appeal, grievance, claim dispute or other issue and follows procedures on how to handle each type of request
Utilizes multiple systems to gather information, conduct research, assess the situation, and enter data. Needs to access and interpret claim and authorization data
Completes initial data entry of all appeal requests in an environment where compliance and accuracy are critical
Ensures expedited requests are escalated and processed immediately
Redirects records as needed and follows up with manager as needed to determine appropriate action steps
When necessary, creates and runs basic reports and queries to produce useable data and distributes as needed
Performs special duties as assigned
LI-SM1
1+ years practical work experience in a claims, customer service, or data entry position; preferably in a health services environment
Ability to review correspondence and system data to determine appropriate handling consistent with applicable Policies & Procedures
Good interpersonal skills required to work well with others
Ability to work across multiple computer programs to process a single request
Knowledge of Microsoft Office Products including Outlook, Word and Excel

Intake Coordinator Resume Examples & Samples

Receives, screens and processes all referral information. Receives and processes calls for inquiries for service. Provides accurate and up to date information regarding agency services
Forwards any inquiries about services by to the Marketing department for follow-up
Makes every effort to provide services as appropriate to customers at the time of the initial call
Tracks all referrals and inquiries. Enters data into database regarding referral information and status / outcome of all calls. Maintains record of “non-admit” referrals
Performs insurance verification or obtains authorization from any organization making referral that is at risk and requires prior authorization. Consults with the Insurance Authorization department as necessary to ensure that all services are authorized and reimbursable prior to providing service
Provides management with weekly reports on census, inquiries, and referrals
Enter patient information into database and verify accuracy of the information
Ensure timely and accurate processing of data entry responsibilities
Communicates with scheduling coordinators, clinical staff and managers / supervisors regarding inquiries and referrals
Duplicate and collate forms, reports, correspondence, etc as required.*
Conducts physician licensure verifications per policy and maintains database of information
Demonstrates a clear understanding of the Mission, Purpose and Philosophy
Adheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty
Takes initiative and responsibility for decisions as an individual and as a company. Exhibits commitment to personal and companywide goals
Participates in the ongoing development of competencies, capabilities, technology and the resources needed to achieve high standards of efficiency and effectiveness. Approaches everything with the passion and desire to meet the highest standards
Places needs of the patient first at all times. Care management and service delivery are developed with the goals of the patient’s healing and support in mind. Strives to deliver lasting value to our patients in the comfort of their home
Strives to help lead the industry through vision, technology, innovation, and customer service
Strives to make a difference in the lives of our employees, patients, and community
Encourages a positive environment and experience for co-workers and patients
Treats employees, patients, and business partners with respect. Fosters teamwork by trusting and supporting each other while encouraging collaboration at all levels of the organization. Embraces diversity and demonstrates the ability to work together
Promotes a safe and efficient working environment by adhering to agency policies and procedures
Maintains confidentiality of all agency and patient related information. Protects patient rights as defined in the patient Bill of Rights
Maintains proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner
Adheres to departmental and agency dress codes as observed by supervisor
Communicates information effectively both verbally and in writing
Attends and participates in staff meetings, required in-services, agency PI activities and other meetings as requested
Utilizes material, equipment and time in a safe, beneficial, and cost effective manner
Organizes workload to complete responsibilities in an appropriate and timely manner
Observe infection control and standard precautions
High School Degree or GED and 3 years experience in a home health care environment

Intake Coordinator Resume Examples & Samples

Responsible for accurate and complete intake of specialty pharmacy and infusion therapy referrals from referral sources
Ensure that all intakes are complete, clear and within MedPro’s scope of service
Verify insurance accurately and completely prior to passing the referral to the pharmacy staff
Gather and exchange information to gain authorization for therapy requested and re-authorization as necessary which may include gathering patient-specific clinical data from referral source
Enter patient demographic information into the clinical system
Communicate with other departments, including sales, regarding the status of referrals and maintain an accurate referral log
Notify patients/families/referral sources regarding coverage and payment responsibilities as necessary
Speak knowledgeably of the scope of services that MedPro can provide
Speak knowledgeably regarding reimbursement issues and which insurance companies MedPro has active contracts with
Assist the Director of Nursing Services with any necessary sub-contracting of services and other issues related to Care Coordination and Case Management
Respond to inquiries from patients and referral sources via telephone, fax and electronic data interfaces
Document in the patient’s clinical record, all requests and conversations for the purposes of seamless coordination of care
Demonstrate professional etiquette and courtesy when interfacing with consumers/ customers
Aid in the resolution of consumer/customer complaints by identifying problems and coordinating appropriate corrective action through attention to detail and taking the initiative to resolve issues before they become a problem
Comply with and adheres to all regulatory compliance areas, policies and procedures and company “best practices”
Insure that the patient database is complete for height, weight, current and past medical history, clinical laboratory results and concurrent medications (including over-the-counter and/or home remedy medications) as necessary
Assist in the maintenance and upkeep of all necessary paperwork required by the state and federal agencies
Assist the pharmacist, nurse and patient with clinical and technical support
Work with team of other pharmacists, pharmacy technicians, nurse manager and sales staff to ensure quality of care to all patients
Performs other functions related to the clinical department as deemed necessary by the Director of Reimbursement and Director of Clinical Services
Oral and written communication skills
Organization
Medical insurance

Intake Coordinator Resume Examples & Samples

Graduate of an accredited high school or equivalent. LPN or higher with applicable Tennessee state license preferred
Minimum of 1 year professional office experience
Possesses detailed knowledge of Medicare, home care rules and regulations
Able to successfully interact with people in a professional manner in face to face situations as well as by telephone
Able to organize work procedures, assume responsibility and present a positive image to the community
Must be self-motivated & maintain a positive upbeat attitude
Possesses clerical skills, i.e., writing, filing, and typing
Possesses excellent computer skills and experience using Microsoft Office
Possesses excellent verbal and written communication skills with the ability to communicate across all levels of authority and to patients
Possesses excellent organization, problem solving, and project management skills
Maintains a valid driver’s license and insurance as applicable to the position
Able to communicate effectively in English, both verbally and in writing

Intake Coordinator Resume Examples & Samples

Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation
Communicates effectively to payors and/or claims clearinghouse to ensure accurate and timely electronically filed claims
Ability to build productive internal/external working relationships
Is developing professional expertise; applies company policies and procedures to resolve a variety of issues

Intake Coordinator Resume Examples & Samples

Home Health Administrator (Louisville, KY)
Clinical Manager / RN / Home Health (Carnegie, PA)
SRNA / Home Health Aide - PRN (Stanton, KY)
Home Health Aide / CNA / Home Health (New Albany, IN)

Intake Coordinator Resume Examples & Samples

Manages patient intake and registration
Creates and maintains patient profiles and information
Obtains and records patient medical, prescription, demographic, and physician information in the pharmacy system
Contacts physician offices to follow-up with prescription authorizations
Answers patient or physician inquiries, forwards calls to applicable pharmacy department, and takes messages as necessary
Tracks and records all communication on the pharmacy system for inter-departmental communication purposes
Maintains patient confidentiality
Ability to multi-task and be detail oriented
Ability to works efficiently without creating distraction or disruption to other employees
Ability to relate well and communicate effectively with other employees and patients
Ability to work well with various personalities and work as a team
Should be independent and self-motivated
Ability to work and accomplish goals with little to no supervision
Must be dependable and maintain levels of confidentiality
General knowledge of internet navigation and research
Knowledge of e-mail, fax transmission, and copy equipment are essential

Intake Coordinator Resume Examples & Samples

Post high school education in medical related area. Successful completion of formal medical training program such as MA or HUC
2 or more years of experience in medical setting. Experience with EMR system(s)
Good EMR skills. Good medical terminology skills. Strong attention to detail and organizational skills. Broad knowledge of specialty clinics
Conflict management and problem solving skills. Good critical thinking and prioritization skills. Excellent interpersonal and communication skills
CMA or Two year college degree in medical related area or Bachelor’s degree in Science or Healthcare related area
Two years of medical intake specialist or coordinator experience. Epic skills
Broad knowledge of specialty clinics
Strong organizational and documentation skills

Intake Coordinator Resume Examples & Samples

Completing an intake call sheet on all referrals including for inpatient, PHP and ECT as appropriate for the position
Gathering all necessary demographic, clinical and financial information on call sheet. Ensures information is accurate and complete as call sheet is transmitted to hospital clinical and business office staff. Requests evaluation from ESP/ED/Referrer as appropriate
Ensures verification of insurance eligibility and benefits including primary and secondary payors
Sending completed call sheets and insurance verification/authorization Nursing Supervisor, Evaluation Services, and Business office
Maintaining accurate, up-to-date AHS bed availability including update hospital staff of pending admissions or cancellations
Contacting the CEO when a review is necessary or patient delayed
Assist in training new staff as requested

Intake Coordinator Resume Examples & Samples

Provides superior customer service to internal and external customers
Ensures accurate data entry, validation of documents and timely processing of information
Responsible for a large volume of phone work including answering questions and other inquiries regarding patient access to Home Care services
Performs data entry to include accurate and timely entry of information related to patient access to Home Care services
Obtains and/or verifies all items related to patient eligibility to Home Care Services
Interacts via telephone with all referral sources including but not limited to Physicians, Physician Offices, Hospital Case Managers, Skilled Nursing Facilities, Liaisons, and patients
High school diplomas or equivalent required
At least two years of administrative assistant experience preferred
Must possess strong communication and organization skills
Ability to adapt to flexibility and adaptability in fast paced work environment
Excellent computer skills with proficiency in Microsoft Word and Excel and skillful internet navigation; experience with electronic medical records preferred
Must have the ability to analyze information through logic and problem solving skills
Strong time management skills required to meet necessary deadlines
Must have strong attention to detail skills for data accuracy
Knowledge of health care terminology is a plus

Waiver Intake Coordinator Resume Examples & Samples

Assurance of customer satisfaction by providing a point of initial contact for clients and referral sources
Collecting and charting of all needed documentation timely and accurately
Obtain insurance verification and authorization for visits
Inputs and completes workflow tasks in electronic software system related to job duties
Communication: Listens actively, probes to identify client needs, and conveys understanding. Describes services, benefits, and options clearly and persuasively. Adapts use of technical terms to the type of caller. Present a friendly and helpful image. Work harmoniously with others and deals tactfully with the general public. Maintain a professional attitude even in time of great stress
Performs duties in accordance of and under the direction/supervision as defined by the Agency’s

Phone Intake Coordinator Beh Med Per Diem Resume Examples & Samples

Answering phones for potentially referred patients; working with all the crisis teams in the State of Massachusetts
Working with Nursing, Doctors and Psychiatrists regarding bed availability and appropriateness of referred patients
Cases referred for inpatient admissions will be coordinated with accepting service with a goal to maximize census at all times. Facilitates acceptance of patients from referring facilities and completes all required paperwork to ensure a smooth transition for the patient
Will work closely with the evaluating clinician regarding documentation
Is responsible for verifying and obtaining all initial insurance authorizations for patients referred to the Leonard Morse and St. Vincent’s Hospital inpatients units

Intake Coordinator Resume Examples & Samples

Acts as liaison between company, patients and provider’s office via phone, fax, and e-mail communications
Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional including but not limited to: nurses, pharmacists, or supervised pharmacy interns
Maintains documentation of calls to and from patients, caregivers and providers
Team work

Digital Intake Coordinator Resume Examples & Samples

Establish processes and procedures to establish a streamlined intake process that supports a multi - functional Digital team
Ability to organize intake types and determine level of support / engagement
Work with supported internal teams to gather information in order to clearly define project requirements and needs in order to assign an intake for support
Identify intake trends and communicate them effectively
Report status to executive leadership
Ability to problem - solve conflicting priorities
Build strong relationships with key players to work prioritization such as IT, OCIO
Lead process design and project implementation teams in process improvement activities
Lead and manage customer readiness activities and project implementation teams in process improvement activities
4 years of experience in project management, writing business and / or system requirements in the digital space
2 years of experience with documenting processes and practices while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, PowerPoint)
Bachelors degree in Business, Finance, Health Administration, IT or related field
2 years of experience with MS Project, SharePoint 2010, and Visio
Previous Healthcare Industry experience
Previous Team Lead or Project Lead experience

Central Intake Coordinator Resume Examples & Samples

Requires a strong sense of compassion and ability to foster relationships with all customers and internal employees
Is an educator of Hanger Clinic services, products, programs, policies, and procedures
Ensures incoming and outgoing contacts are managed and processed in a timely manner and documentation of those contacts is concise, thorough and accurate
Refers customers to the appropriate department with Hanger, Inc. and Hanger Clinic locations nationwide
Serves as a key listener and voice of the Hanger Clinic brand by monitoring, responding to, and fostering timely resolution for customer feedback
Responds to online reviews and answers live chat conversations initiated by customers
Works to build relationships with patients, including ongoing follow-up throughout the patient’s healing and care journey
Maintains a high level of customer service for all internal and external customers
Has knowledge of basic medical terms and privacy policies
Partners with internal employees and other departments on special projects
Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism
Continuously acts to maintain a safe, clean, healthy, and fun work environment consistent with Hanger’s professional patient/caller service, vision, values, and endeavors
Completes other duties and special projects that are assigned by management
3+ years of experience in a contact/call center environment
Healthcare industry experience strongly desired
Ability to gather data, compile information, and prepare reports
Ability to manage multiple priorities at one time
Strong PC Skills (Microsoft Office suite)
Bi-lingual in English and Spanish preferred

Claims Intake Coordinator Resume Examples & Samples

Distribute mail according to markets, scan, priority, appeals and Health Plan Risk
Prioritize, log and track all received claims
Look up provider status, members Line of Business, Coordination of Benefits
Verify validity of CPT& ICD-10 codes within the system
Ensure all incoming claims are suitable for processing
Forward all un-cleaned claims to provider and shared risk claims to the health plan
Run Claims Fallout process and the distribute Fallout Worksheets to the appropriate departments
Responsible for researching claim tracers
6+ months of experience in a medical office or claims environment
6+ months of CPT and I-CD10 knowledge
6+ months of experience working with CMS-1500 and UB-04 claim forms
Basic level of computer skills including Ms Word and MS Excel
Alpha Numeric Data Entry of 35-40 wpm
Ability to work with and tolerate constant changes to processes
Ability to work in a very fast paced work environment

Intake Coordinator Resume Examples & Samples

Post high school education in medical related area. Medical terminology specific to area
Prior experience in complex patient scheduling and registration in a clinic setting. Two to three years of strong customer service experience. Epic skills
Basic research skills regarding clinical trials. Good medical terminology skills. Strong attention to detail and organizational skills. Broad knowledge of specialty service line
Conflict management and problem solving skills. Good critical thinking and prioritization skills. Excellent interpersonal and communication skills. Empathy. Excellent communication and presentation skills

Intake Coordinator Resume Examples & Samples

Gathers patient information accurately and completely by utilizing appropriate templates in CPR+
Obtains authorization for services
Directs patient contact involving: schedule and verify infusion appointments/drug shipments (if applicable), respond to nursing and/or customer service issues, patient financial hardships. Maintain current and accurate documentation in CPR+/Ask AxelaCare
Formulate and negotiate private pay pricing as per limitations set by company
Possess the initiative to plan for and complete daily activities with minimal directions
Dependable in attendance and job performance
Ability to meet attendance, overtime, on-call, and other reliability requirements of the job
1+ year of experience in Home Care with Admissions
6+ months of insurance verification process experience
Comfortable working an 8 hour shift between 8:00 am and 6:00 pm Monday through Friday
Ability to type at least 40 wpm accurately

Subrogation Intake Coordinator Resume Examples & Samples

Process Intake referral leads from attorneys, insurance adjusters, personal representatives, stakeholders and medical providers
Maintain a daily system of triaging and prioritizing all incoming documents and correspondence to timely and accurately move cases to the verification and case management workflow
Identify documentation that requires escalation to other team members or management for new and current active cases, based on critical thinking applied to training received
Scan and link documents to case management system timely and accurately
Compile, analyze and make conclusions about information from multiple sources
Prioritize case events according to established process and procedures while meeting, various internal and legal deadlines, and check processing
Meet department objective standards for Document Review and Intake triaging and prioritization
Ensures all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information)
May have some training responsibilities for other intake staff members limited to projects and specific tasks
May be responsible for cash posting to Maestro
Ability to multi-task and prioritize effectively
Ability to interface with all levels of people both internally and externally in a professional manner
Ability to communicate and comprehend well both verbally and in writing, fluently in English
Ability to be careful and thorough about details
Average manual dexterity in use of a PC, phone, sorting, filing and other office machines
Ability to work proficiently with Microsoft Office, Word, and Excelrequired
Ability to work independently and with a team to meet business objectives
Ability to perform well in team environment, to achieve business goals
Ability to analyze information and use logic to address work-related issues and problems
Ability to sit for long periods of time
Ability to perform the following: lifting, bending, pushing, pulling, stopping, kneeling, reaching, and carrying of light to heavy items (40 to 50lbs)
Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines
Ability to maintain a professional demeanor at all times
2+ experience working in a professional office environment. OR 1+ years’ experience in a professional environment if applicant has an associate’s degree
Experience working in a Legal office a plus
Experience in the insurance industry (casualty or health insurance) a plusBasic knowledge of Microsoft Word and Excel required
Medicaid and/or Medicare knowledge preferred
Bilingual (Spanish & English) a plus

Intake Coordinator / PSC Resume Examples & Samples

Answer patient telephone calls. Correctly process information for ambulatory appointment scheduling, answer questions, and assist with problem solving. This includes, but is not limited to, triaging emergent/urgent phone calls, inquires related to the availability of appointments, scheduled appointment dates and times, parking, direction, and general MGH and Outpatient Department information. If necessary, transfer calls to an appropriate person or department to assist the patient
Elicit patient’s presenting mental health information to allow appropriate triage. Refer to guidelines on how to triage emergent/urgent requests for specific diagnoses
Reviews all patient demographic information, insurance information and referral numbers. If any discrepancies, patient should be transferred to the Registration and Referral Center to have information updated
Provide information about the outpatient psychiatry department and expertise treatment available including, but not limited to: Women’s Health, Schizophrenia, Neuropsychiatry, Geriatric Psychiatry, research opportunities, group and therapy opportunities
Encourage referrals and schedule new appointments as indicated, based on patient presentation within established protocols or as dictated by physician
Register patients as dictated by Clinic guidelines
Verify insurance eligibility, and provide guidance around referral and managed care issues, and information about other prior authorizations that may be needed for procedures
Maintain database of new patients and provide monthly statistics on number of calls, indicating specialty
Communicates with physicians in a professional manner
Relay messages to clinicians and follow-up as indicated appropriate by supervisor
Follow physician guide to accurately schedule patients according to diagnosis and referral
If next available appointment exceeds reasonable timeframe, investigate further scheduling option with supervisor. Follow-up with patient and physician as appropriate
Works to establish and maintain good relationships with fellow employees
Works cooperatively and professionally with fellow employees to solve problems and to make the facility function efficiently
Fills in for fellow employees when asked to do so or when the need arises
Uses IDX and other practice information systems
Mails out new patient packets
Must have good communication skills and at least moderate proficiency in keyboard skills
Must understand the overall goals and systems of the facility; communicate effectively with a socially diverse group of patients for problems that may be life threatening, coping with the anxiety and stress often created in such situation; communicate well with a large group of physicians working in a fast-paced and demanding environment; respect the strict confidentiality of medical records and information
Must have working familiarity with the computer
Must be detail-oriented and good at multi-tasking. Previous high-volume phone experience is desired
Must be able to work cooperatively and efficiently with fellow employees to assure efficient operation and quality patient care
Exceptional organizational skills, flexibility to manage multiple tasks, and attentive to details
Demonstrated ability to problem-solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients

Central Intake Coordinator Resume Examples & Samples

Verify Medicaid, long term care, workers compensation, and commercial insurance benefits, this includes calling insurance companies to check benefits
Entering admissions into ResCare’s systems
Enter client services
Obtain authorization and re-authorizations for clients that have started care
Work on reports due to schedule conflicts and re-authorization
Participate in team meetings
Provide effective communication to the branches when information is needed
Demonstrate commitment, professional growth and competency
Demonstrate excellent customer service in all areas
Enter and maintain accurate comprehensive information into the clients account
Must have a high school diploma or equivalent; Associates or bachelors’ degree preferred
2 to 4 years of healthcare or personal service industry experience preferred
Excellent computer skills, proficient in Microsoft Excel and Word
An understanding of the issues related to the delivery of homecare services preferred
Knowledge of Medicaid programs, preferred
Able to solve problems effectively and work independently
Work well in a team atmosphere

Autism Intake Coordinator Resume Examples & Samples

Intake & Triage
Conducts a structured, focused intake with parent or caregiver, referring MD and/or referring agency to gather information regarding identified patient where there is a specific concern about Autism Spectrum Disorder
Accurately inputs all patient information into EPIC, including appropriate insurance information
Effectively assesses the families’ understanding of their child’s problems and the expectations they have for evaluation through the AIC
Triage patient referrals as necessary
Requests and coordinates schedules so that involved foster care agency representatives are present during evaluation/treatment process in order to facilitate coordination of care
Facilitates communication between family and financial counseling office. Refers parents to appropriate person regarding payment plans or questions regarding insurance coverage
Maintains the ability and knowledge to perform intake tasks and intake referral interviews for AIC
Serves as a resource person for Access schedulers to access when questions arise regarding intake information, scheduling conflicts, difficult patient issues as it relates to intake, as well as any questions about resources for children and adults with ASD that are calling into CHOP with questions
Works closely with Autism Coordinator and AIC Manager to triage to most appropriate services at CHOP and in community
Ability to process confidential matters with a high degree of diplomacy, tact, and sensitivity
Have a full understanding if a caller would be good fit for a Center for Autism Research (CAR at CHOP) research study. Refer all families to AutismMatch when they call with existing diagnosis
Scheduling
Schedules and coordinates multidisciplinary appointments for AIC. These appointments include Developmental Pediatrics, Psychology and Psychiatry through DCAPBHS and neo-natal follow-up
Knowing the templates for all above providers and the ongoing changes to these templates is essential
Schedules an interpreter for appointments where the patient and/or family speaks English as a second language or requires a sign language interpreter
Updates insurance and clinical information regarding patient to be seen and follow up to assure that information is available prior to the patient’s appointment while maintain a cohensive link with the Pre-Reg Department

Intake Coordinator Resume Examples & Samples

Post high school education in medical related area. Successful completion of formal medical training program such as CMA or HUC
2 or more years of experience in medical setting scheduling patients and/or providers. Experience with EMR system(s). Customer service experience
Good EMR skills. Good medical terminology skills. Strong attention to detail and organizational skills. Broad knowledge of specialty clinic supported
Conflict management and problem solving skills. Good critical thinking and prioritization skills. Excellent interpersonal and communication skills. Good conflict resolution skills and adaptability. Empathy

Intake Coordinator Resume Examples & Samples

Independently performs all Intake Services for the assigned department or unit. Provides clinical assessment and services to patients and families in the department and inpatient units. Coordinates and facilitates admissions to inpatient psychiatric units and/or outpatient referrals as indicated
Performs Psychiatric Intake Assessments utilizing Diagnostic and Statistical Manual of Mental Disorders, 4Th Edition (DSM-IV R) standards to determine clinical appropriateness and criteria for admission, transfer, or discharge. Formulates recommendations for disposition. Integrates knowledge of the State of Illinois legal system including, but not limited to, the Mental Health and Developmental Disabilities Code, Department of Children and Family Services (DCFS) guidelines and procedures, etc. in the decision-making process
Functions in an autonomous manner utilizing critical thinking skills, strong crisis management, and assessment expertise
Provides Case Management Services in the area of pre-authorization and pre-certification of benefits. Provides insurance companies with a Clinical Assessment. Determines third party payer benefits and develops alternative plans for those without benefits or out of network
Maintains relationships with other hospital programs and community agencies to increase referrals to the program. Responds promptly to the intake telephone line, provides crisis phone triage/crisis intervention, and refers clients to appropriate inpatient, outpatient or long term care programs and services

Intake Coordinator Resume Examples & Samples

Performs all intake level of care assessments within Mercy Hospital Jefferson and handles all inquiry/ crisis calls
Facilitates patient admissions and/or referrals for CSU, OAU, and IOP. Directs and refers to outside resources as appropriate
Assists with supervision of patients, direct patient care, and/or provision of groups for BHS patients when not performing intake assessments or handling intake inquiry calls Records all patient information on Intake Assessment form completely and accurately
Professionally promotes self as the contact person of the Crisis Intervention Program
Works closely with major admitting sources (MD, MD offices, hospitals and agencies). Develops personal working relationships with these sources when appropriate to expedite admissions
Maintains a comprehensive and regularly updated resource file
Follows trends in referrals and admissions and determines target areas for marketing referral development
Is assigned or may accompany Director of BHS on marketing calls and presentations when it is appropriate and can act autonomously in marketing and referral development activities under the supervision of the Director of BHS
Education: Master Degree in Psychology/ Social Work
Experience: Actively working toward licensure required. Two years mental health or crisis intervention experience preferred
Other: SAFE, and BLS within six months of hire
Preferred Education: Masters Degree and Licensure in Psychologhy or Social Work
Preferred Licensure: LPC or LCSW in Missouri
Preferred Experience: Two years mental health or cirsis intervention experience preferred
Preferred Other: SAFE, and BLS within six months of hire

Intake Coordinator Resume Examples & Samples

Clinician with current state license in each state for which s/he receives referrals
Minimum of one year experience in home care, hospice, or personal care services, preferred
Prior use of Electronic Medical Records (EMR), preferred
Experience in dealing with a variety of payors in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred
Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs
Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client Intake
Ability to maintain composure in addressing stressful and/or challenging situations
Excellent organizational, telephone, verbal and written communication skills, with the ability to communicate with both professionals and non-professionals
Knowledge and skills in the use of computers and software programs
Knowledge of pertinent state, federal, and local regulatory requirements

Intake Coordinator Resume Examples & Samples

PAN Intake Function
Maintains staff schedules and schedules patients for admission
Maintains PAN SNF,PAN Palliative Medicine, and PAN Medical Management at Home daily Program Census
Responsible for support functions of Allscripts for all PAN Programs
Coordinate Onboarding and Credentialing of New PAN Providers and Associates
Clerical Support for PAN Management Team
Exhibits excellent customer service as a first line telephone representative of all PAN programs

Intake Coordinator Resume Examples & Samples

Currently licensed in the state of Ohio
Has at least one year of experience as a LPN/LVN and shall work under the supervision of a registered nurse
Establishes and maintains a good working relationship with both home care staff and
Attends appropriate care conferences and meetings that are scheduled
Utilizes standard precautions and infection control procedures in the home
Participates in clinical record review/audits to ensure compliance with client needs,
Adheres to Black Stone Home Healthcare Policies and Procedures
Volunteers innovative and effective ideas
Accepts and supports management decisions
Attendance meets standards

Intake Coordinator Resume Examples & Samples

Takes inquiries and patient referrals
Takes messages from staff and referral sources related to new admissions
Establishes positive relationship with referral sources through telephone conversations
Completes initial referral paperwork and referral patient file for Clinical Manager
Communicates to appropriate Clinical Managers and Director all pending referrals
Maintains referral log, and makes it available for review by sales staff as needed
Checks private insurance, and obtains initial authorization
Runs and reviews all DDE (SOC, Re-cert & ROC)
Obtains approval from Executive Director prior to any Medicare non-admit
Obtains approval from Executive Director prior to any private insurance admissions
Supports the principles of the Corporate Compliance Program, attends orientation and in-service updates
Performs the essential functions of a Registered Staff Nurse as needed

Intake Coordinator Resume Examples & Samples

Work with payor sources to collect and manage needed information for timely and accurate billing purposes
Problem Solving: Identifies obstacles and utilizes all available resources, both internal and external, to develop solutions which possibly meet the client and referral source needs
Organization: Utilizes tracking systems to follow up on pending cases and phone calls. Organizes information on services, resources, and contracts

Intake Coordinator Resume Examples & Samples

Three (3) years of relevant experience
Experience obtaining authorization from insurance companies and working with insurance audits
Experience in a medical or pharmacy environment
Must be able to handle multi-phone lines
Knowledge in managing patient charts
Possesses personal characteristics of professionalism, leadership, credibility, commitment to high standards, attention to detail, innovation, discriminating judgment, compassion, dedication and accountability
Have excellent communication skills with the ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences
Experience with EPIC, ECIN, PCIS, CPR+, and IDX

Central Intake Coordinator Resume Examples & Samples

Pre-Certification & Authorizations: This Position requires multi-tasking to insure patient and resident primary managed care benefits are verified and authorizations received at the highest level of reimbursement and as quickly as possible for admission
Demonstrates thorough knowledge of Medicare regulations and Managed Care Contracts
Demonstrates thorough knowledge of all facility insurance contracts including levels of care and corresponding rates, included and excluded services and any service exceptions
Central Intake Coordinator will be responsible for processing skilled nursing referrals to include insurance verifications, cost analysis when applicable
Communicate with the insurance case managers to obtain authorization for correct level of care according to the patients’ needs under the reimbursement guidelines provided by patient's benefits and current managed care contract
Ensure highest level of customer service to the managed care plan and internal customers
Communicate benefit and authorization information to the Center teams quickly and consistently
Provide effective timely communication to insurance plans to facilitate best possible functional outcome with resources available within the patients benefit structure
Adhere to departmental goals, objectives, standards of performance, and policies and procedures
Demonstrates the ability to carry out assignments independently, work form procedures, and exercise good judgment
Demonstrates the ability to maintain the confidentiality of all records
Demonstrated ability to manage multiple tasks and demands given tight time constraints while ensuring a high degree of accuracy and attention to detail
Associate degree in healthcare related field preferred
Prefer Registered Nurse or Licensed Practical Nurse
One or more years of medical billing or insurance verification experience
Experience with payers and prior authorization requirements
Skilled Nursing Facility and LTC experience preferred

SOP Intake Coordinator Resume Examples & Samples

Learns CT product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients by attending appropriate training courses; completing all self-study reading, exercises, and activities in the prescribed timeline, accepting critical feedback and implementing suggestions; developing an understanding of SOP rules and regulations; engaging on training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools
Fields incoming questions or issues by responding to incoming internal customer requests; providing comprehensive answers to questions pertaining acceptance of process; engaging corporate resources as appropriate to ensure client issues and concerns are resolved (e.g., COSIS, , service teams); accurately documenting information into systems; capturing common issues to reduce recurring issues and inquiries; and meeting established standards for quality
Assists Process Servers for CT’s Registered Agent function by reviewing incoming process; looking up entity to ensure CT serves as registered agent and can therefore accept process; accepting process for customers; inputting process information into scanner (e.g., company name, date of service, named parties, nature of law suit); scanning in documents; monitoring team dashboard, escalating questions or issues to COSIS and maintaining and processing documentation in accordance with quality standards
Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with colleagues; and maintaining a reputation of competence, integrity and professionalism
Bachelor’s Degree in Business, Communications, Marketing, or related discipline; OR, if no degree,
A minimum of 2 years of experience in a scanning operation and/or customer service
2 years of Customer Service experience
Experience working in a high volume customer service environment
Experience working in a fast paced, changing environment
Demonstrated ability to manage multiple projects simultaneously
Able to scan, open certified and regular mail, sort and batch incoming process
Functional knowledge of legal industry
Familiarity with Microsoft Office Suite
Integrating information from multiple sources quickly and accurately
Working cross-functionally to resolve issues
Utilizing communication skills, including both verbal and accurate written skills
Working independently with a minimum amount of oversight
Functioning as an integral part of a team

Intake Coordinator Resume Examples & Samples

Contacting the CEO when a review is necessary
Current RN license. Prior behavioral health admission experience as RN preferred
Preference for prior work in a behavioral health setting
Preference for prior experience in admissions in MD Office, ED or other health care setting, health care billing, or other position that includes knowledge of collection of demographic, clinical and financial data and/or allows enhanced understanding of behavioral health patients
Maintains Confidentiality and Privacy

Intake Coordinator Resume Examples & Samples

Greet and assist any visitors to the department
Maintain and purchase office supplies as needed
Maintain neat and organized files and electronic databases
May entail work with Microsoft Office products such as Word, Excel, Outlook and PowerPoint
Prepare letters, memos, and reports
Schedule and coordinate internal and external appointments, calendars, and meetings
Support all department personnel with duties including but not limited to answering phones, taking messages, copying, filing and faxing
High school graduate or equivalent preferred, college degree preferred
Minimum of 1 year of at least one of the following; health insurance experience, internal customer service, call center experience, claim processing and/or claims adjustments is preferred
2 years Health insurance call center experience strongly preferred
Demonstrate a positive and professional attitude at all times
Knowledgeable in medical terminology, preferred
Proficiency in typing is preferred
Ability to work in a fast-paced intake environment is a must
Ability to effectively listen
Excellent communication, customer service, interpersonal, and typing skills

Electronic Intake Coordinator Resume Examples & Samples

Serves as the first and primary contact for Referral Sources on all assigned placements
Constantly monitors intake sources including but not limited to Fax boxes, Clip boxes, Electronic Referral Services and Discharge Planning programs
Researches and reviews received information including demographic, financial, medical and any other pertinent data from the referral agency to initiate the process
Researches and completes preliminary referral paperwork and standard admissions forms to ensure efficient processing of admissions
Must obtain any missing information which may prevent entering request into appropriate financial systems
Enters all faxed and electronic referrals into appropriate financial systems and creates new encounter
Schedules encounter in a timely manner generally within 5 minutes in order to start the admissions process for the Patient Intake Coordinator
Assigns encounters to placement coordinators per worklists/dashboards. Works closely with management team to monitor referral numbers per coordinator and to provide feedback when necessary
Responsible for communicating with Patient Admission Coordinators on all new referrals
Reconcile missing data reports to ensure that all data is complete and accurate
Labels Medical Records to provide Patient name and Placement type for the placement coordinator
Forwards and Distributes electronic files related to new or readmit/resume referrals to proper placement coordinator
Communicates with Referral Sources and Operations when necessary
May coordinate with the Patient Intake Coordinators to establish appropriate placement of patients according to vacancies rates and capacity of relevant clinics
1+ years’ experience in a customer service, support center or information processing environment, preferably in a healthcare-related field
Excellent customer service, communication, organizational and interpersonal skills required
Detail oriented with the ability to enter information accurately on paper and into a database system
Working knowledge of standard office applications – email, word processing, spreadsheets, and presentations
Completion of and compliance with the Marketing and Business Development Functional Compliance Program
Ability to adapt to change and support new policies and procedures in a positive manner

Intake Coordinator Resume Examples & Samples

Graduate from a Licensed Vocational Nurse (LVN) program
Current unencumbered California LVN licensure
Hospice or Home Health LVN experience or Intake Coordinator experience
Knowledge of Hospice operations, regulatory requirements and reimbursement guidelines for various payers
Ability to utilize resources in an organized and efficient manner
Demonstrated ability to problem-solve complex situations

Intake Coordinator Resume Examples & Samples

Evaluate patients referred for treatment to determine suitability for admission
Receives and coordinates all referrals to include notification from the social worker or discharge planner
Initiate pre-certifications of private insurances
Assist in coordination of all post acute care treatment plans which are appropriate to the patient needs
Responsible for communicating the review of patient specifics to assure continuity of care, documentation of nursing process, appropriateness of intervention/action and timeliness of documentation
Maintains and ensures discretion and independent judgment is used when handling confidential documentation for employees, patients and physicians
Answers phones for patient information dissemination
Assist in the research and verification in order to identify all potential payer sources, i.e. Medicare, Medicaid and private insurances

Intake Coordinator Resume Examples & Samples

The main job is to take down all the necessary information and enter it into your facility’s computer system so that the health care providers can do their jobs
Communicates daily with the unit's staff members on any incoming admissions
Interfaces with the Medical Director, Program Director and Clinical Director on intakes, patient care and aftercare program

Business Intake Coordinator Resume Examples & Samples

Law graduate (2:1 or above) or a post-graduate qualification in law
Strong attention to detail - gets it right first time
Ability to engage and collaborate with team members locally and across other Global Services locations
Exceptional problem solving, critical thinking, and analytical skills

Intake Coordinator Resume Examples & Samples

1+ year of Healthcare Industry experience
Must be able to Navigate through Word, Excel, Outlook - able to update and create documents and spreadsheets. Outlook must be able to send invites, create emails and folders generation
Experience with any EMR software

Intake Coordinator Resume Examples & Samples

Communicates / Coordinates referrals with outside pharmacies and referral sources
Directs patient contact involving: schedule and verify infusion appointments / drug shipments (if applicable), respond to nursing and/or customer service issues, patient financial hardships. Maintain current and accurate documentation in CPR+ / Ask AxelaCare
1+ years of medical field experience
Understanding of insurance verification process, healthcare benefits assessment and paperwork and documentation for billing Medicare/Medicaid and commercial insurances
Experience with Word, Excel & Outlook. Word - Create Correspondence and work within templates. Excel - Data Entry, Sort/filter, and work within tables. Outlook - email and calendar management
Must be able to occasionally work weekends and overtime as needed
Experience using CPR+ or CareLink
Experience utilizing clinical health information systems
Experience in medical coding or billing
Ability to effectively communicate with patients, family members, other staff members and outside organizations or persons
Ability to work in a fast-paced office environment

Specialized Imaging Intake Coordinator Resume Examples & Samples

Outstanding Oral and written communication skills
Advanced Computer Skills (MS Windows / MS office, etc.)
Understanding of Health Insurance Authorization processes
Familiarity with Radiologic procedures, terminology & modality requirements
Scheduling experience (preferred)
Healthcare Financial Services experience (preferred)
College education in healthcare or business-related field (preferred)
Intake Team Management: Provides leadership over the team responsible for ensuring accurate and complete Scheduling, Verification of Benefits, Pre-authorization, and Pre-Certification of imaging exams. Is trained and capable of handling all team duties where needed. Serves as the supervisor of other intake team members and provides guidance on training and performance issues. Serves as the Knowledge leader for Imaging specific terminology and process
Specialized Scheduling: Manages the scheduling of all specialized procedures done at the Orlando Campus. This includes but is not limited to MRI / CT General Anesthesia (GA not scheduled by cc 9338), MRI / CT IV Sedations, all pre-surgical stealth exams, Gamma Knife, UFE’s, Cardiac CT Angiography, Interventional Radiology consults and UFE’s. Assess the need for General Anesthesia for Adult and Pediatric MRI patients. Follows up with all pts prior to their procedure in a timely manner and ensures they are prepped for their appointment
Scheduling as needed: Serves as a back-up to the Intake team as a seasoned scheduler providing scheduling service during peak volume times. Creates patient accounts, schedules appointments and pre-registers patients striving to gather and validate all required information on a single phone call
Skills:Maintains skill level and knowledge of imaging trends by reading, attending training sessions and completing study materials provided by Florida Hospital and disseminates information to the Intake team
Core Values:Demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization’s Performance Excellence Program
Customer Service:Delivers excellent customer service fulfilling the Florida Hospital Mission of extending the healing Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused on customer. Handles calls and issues promptly and efficiently. Serves as the final intake supervisor to resolve issues escalated from other team members. Identifies opportunities for improvement and expansion of new physician relationships
Performs other duties as assigned or directed to ensure the smoother operation of the department

Intake Coordinator Resume Examples & Samples

You will be responsible for entering new patient admission information into computer system in an efficient manner
At the time of admit(or re-admit) you will: Review face sheets for completeness; Enter all patient demographics; Enter complete billing information received including, but not limited to insurance, Medicare Part B, Medicaid and Medicaid pending
You will manage re-admission data
Work electronic patient demographic information received through alternate programming daily
Work unknown payer reports if applicable
Assist with identification of non-compliant facilities
Maintain productivity and accuracy goals
Follow all applicable government regulations including HIPAA
Other duties as assigned; Job duties may vary by location

Intake Coordinator Resume Examples & Samples

Conduct clinical assessments on self-admit and referral patients
Determine appropriate services required; coordinate and schedule patient for inpatient/partial hospital, intensive outpatient, and general outpatient services
Provide crisis intervention
Register patient accordingly; verify insurance; validate and pre-certify for initial diagnostic assessment; review appropriate documentation with patient and family; ensure patient/guardian has signed all appropriate documents prior to treatment
Provide limited/basic nursing care the duties typically associated with a Nurse Tech
Consolidate information and submit reports as required or requested to management
Partner with marketing/public relations to promote and grow the hospital; regularly engage the community to promote
One (1) year of clinical experience working with chemically dependent/mental health patients
Knowledge of widely accepted practices/concepts/standards as it relates to coordinating the clinical care of mental health patients
Strong clinical skills and the ability to conduct thorough patient assessments
Proficiency using a Personal Computer (PC) to include numerous clinical database platforms, Microsoft Word & Excel, etc
Analytical skills and the ability to perform clinical assessments to ascertain the root issues/concerns to address
Organizational skills and the ability to maintain information in a clear and concise manner
Strong verbal and written communication skills and the ability to effectively communicate orally and in writing with peers, patients, and constituents
Good interpersonal skills and the ability to form responsible relationships with patients and peers

Intake Coordinator Resume Examples & Samples

Administers skilled nursing care with appropriate documentation, under the supervision of a registered nurse and the physician directed plan of care. Assists RN or physician in performing specialized procedures and duties. The LPN/LVN performs duties in accordance of and under the direction/supervision as defined by the Agency’s organizational chart
Assesses and provides patient and family/caregiver education and information pertinent to diagnosis and plan of care
Assists the registered nurse or physician in performing specialized procedures and duties, which include preparing equipment and materials for treatments, observing aseptic technique as required, and assisting the patient in learning appropriate self-care techniques
Participates in coordination of home health services, appropriately reporting the identified needs for other disciplines (HHA, OT, PT, MSW, ST, Dietician) to the registered nurse and/or Clinical Supervisor
Uses equipment and supplies effectively and efficiently
Prepares and submits documentation in a timely manner according to agency policy
Complies with accepted professional standards and practice

Intake Coordinator Resume Examples & Samples

Must be a graduate of an approved school of professional nursing, RN or LVN/ LPN and licensed in the state in which he / she currently practices
Must possess a minimum of two years nursing experience in the health care industry and one year experience in home health
Must understand the issues related to the delivery of home health services and be able to problem solve effectively
Must possess knowledge of the Medicare guidelines governing home health agencies
Currently licensed in the State of employment

Intake Coordinator Resume Examples & Samples

Establish a patient profile for newly referred and readmitted patients which includes but is not limited to patient demographic information including name, address, contact phone number, insurance/pavor data well as other required fields for service delivery and billing
Identify if the patient is an existing patient or if a new admission is required. Enter new patient admissions or updates current patient admission/episode status
Determine if the patient requires a new certification or if the patient is a resumption of care
Run daily reports and reconcile all pending admissions in assigned territory/case load
Conduct a start of care and end of day recononcillation with assigned clinical liaisons
Update admission status and releases referrals to scheduling when patients are released from facilities
Utilize multiple electronic referral systems and information sources to obtain accurate information
Scan associated documents and attaches to referrals in information system
Ability to generate reports, excel experience/knowledge
Working knowledge of health care delivery systems and understanding of insurance coordination of benefits

Intake Coordinator Resume Examples & Samples

Bachelor's degree in health-related field, with a minimum of 2 years experience working in the mental health field
Specific experience in the intake department, preferred
Prefer individual possess licensure as an LBSW, LPC, LMSW, LCSW LPN or RN with experience in Intake will be considered
Individual will demonstrate an ability to utilize Microsoft Word, Excel and other hospital specific programs
Individual will be detail orientated and have experience in providing quality customer service

Intake Coordinator Resume Examples & Samples

Works with the Beacon team to ensure completion of all requirements of the program as outlined by DMAS, including meeting face-to-face with members as necessary and appropriate
Acts as the primary point of contact for members upon program enrollment and is responsible for member engagement through the assessment process. This includes educating the member about the program, obtaining appropriate consent/s, and conducting all activities in a holistic, person centered manner
Completes a comprehensive assessment on each assigned member, utilizing an approved assessment tool.The assessment must be completed within specified timeframes and by assigned priority.The assessment components include, but are not limited to
Excellent written, communication and interpersonal skills
Ability to document within care management system; knowledge of Microsoft Word and Excel
Ability to work independently and document productivity
Must have an understanding of challenges facing people with behavioral health conditions and familiarity with the behavioral health service delivery system in VA
Ability to travel at least 20%-30% of the time to local provider offices, shelters, etc... within the local area

Intake Coordinator Resume Examples & Samples

Coordinates the start of care with the patient / caregiver, referral source, and other providers of care
Cancels pending / no-go referrals when appropriate
Directs patient contact involving: schedule and verify infusion appointments / drug shipments (if applicable), respond to nursing and / or customer service issues, patient financial, and hardships
Maintain current and accurate documentation in CPR+ / Ask AxelaCare
Documents patient related activities / information in the patient’s electronic medical record
Ability to create, copy, edit, send, and save utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
Comfortable working an 8-hour shift between 8:00 am and 6:00 pm Monday through Friday
Ability to type at least 40+ wpm accurately

Lead Intake Coordinator Resume Examples & Samples

Collects deposits for patients paying cash or patients supplementing insurance coverage.Verifies insurance and facilitates financial arrangements for admission
Treats patients with dignity and confidentiality displaying warmth, compassion and understanding
Medical, dental, vision insurance

Intake Coordinator Resume Examples & Samples

Identify and complete new folder setup and/or mail identification on items received
Accurately identify and manage information on forms to determine type of product(s) to process
Split, index, and route imaged documents
Research and document coverage information at the policyholder level which may include identifying appropriate effective dates of coverage and applicable common coverages
Adhere to strict service standards and daily production expectations without compromising quality and accuracy
Contribute to individual and team accountabilities in order to meet customer expectations

Intake Coordinator Resume Examples & Samples

Respond to recipient, family, and provider questions regarding autism benefits, eligibility, and authorizations for services
Contact both medical and behavioral health providers to ensure coordination of services. This includes ensuring appropriate follow-up and follow through for members being discharged from higher levels of care
Utilizes rounds and case consultations with Care Managers, Team Leads, Clinical Managers and Peer Advisor for cases outside criteria for routine referral
Participate in Quality Management process with regular audits of work completed
Outreach to Member or family to encourage connecting with a Peer Specialists, if appropriate, for additional support
Answer claims questions, assists with resolving claims processing issues when needed, and process adjustments
A minimum of 4 years in customer service or intake duties is required preferably in a mental health/substance abuse setting
Lived experience as a parent of an individual with Autism Spectrum Disorder is preferred
Assessment & treatment plan development experience preferred
Care management experience preferred
Knowledge of community resources/ social services
Ability to problem solve, organize, implement action, and perform multiple tasks that require prioritization and accurate completion
Knowledge of Microsoft Office and Microsoft Outlook
Bilingual candidates encouraged to apply

Intake Coordinator, Admitting Resume Examples & Samples

Receives, screens and responds promptly to requests for general information regarding the Institute’s services and programs. Represents RIC to external customers and acts as a resource regarding all rehabilitation services available in the RIC System of Care. Conducts tours of the Institute for families, case managers, and clinical staff from referring facilities. Consistently utilizes marketing techniques to
Demonstrates excellent teamwork in collaborating with physicians, other admitting staff, Global Patient Services staff, care managers, PFS staff and other co-workers to improve outcomes and efficiency in individual cases and department processes
Effectively uses insurance company, Medicare, Medicaid data bases to identify/verify patient benefits and initiate the pre-certification process . Identifies ways to utilize the RIC IS to enhance processes. Utilizes internal and external resources to identify additional coverage options and to maintain current with changing regulations. Seeks to identify new tools and technology to enhance efficiency and outcomes
Utilizes personnel, supply and technology resources effectively to enhance patient access fiscal performance and efficiency
Identifies opportunities for improvements to enhance efficiency and outcomes; identifies and implements creative solutions to solve unique or complicated problems and to improve processes
Provides exceptional customer satisfaction in managing referrals and other requests in a timely, accurate and complete manner that keeps all parties involved updated on status
Educates referring professionals, case managers, patients and families on the spectrum of rehabilitation services available in the RIC System of Care. Communicates medical (e.g. TB skin test requirements, infectious disease issues, dialysis, etc.) and financial clearance guidelines to referral sources and collaborates with admission consultants to ensure medical stability is assessed prior to admission for inpatients
Obtains demographic, insurance, funding, and medical information and documents this information in MIS in accurate and timely manner
Collaborates with Admission Consultant nurse, RIC physician and other clinical personnel to ensure timely determination of appropriate level of care/program. Determines any special needs the patient may have through a review of medical, insurance, and socio-demographic information
Researches and verifies patient payment coverage by accessing electronic payer data bases, conferring with third party payors, case managers, attorneys, RIC PFS, public aide application expediting consultant and other parties involved in third party payment for medical expenses. Determines whether benefits obtained from payor will cover inpatient services and also support efficient discharge plan. Follows payer specific protocols to obtain any pre-certification or authorization necessary for inpatient admission
Communicates extraordinary funding or concurrent review requirements as well as patient family special needs (i.e. guardianship, private duty nursing, dialysis, interpreters, radiation, chemotherapy, and transportation arrangements) to appropriate clinical team members prior to admission
Determines need for additional funding to cover inpatient admission and initiates Medicaid and/or RIC charity care application or discussion with patient/LAR regarding possible self payment. In cases of self payment estimates self pay portion and refers to PFS for establishment of payment plan
Communicates financial and, when requested by Admission Consultant, clinical denials for inpatient admission to referral source and patient or family when appropriate. Provides rationale and recommendations for alternate care when communicating denials
Collaborates with Admission Consultant Nurses and referrer to ensure timely arrival of patients for admission. Informs Manager Bed Assignment of delays in patient arrival and communicates these to attending and resident physicians. Obtains information on flight # and airline and or Ambulance Company to be able to track patients in route
Obtains consents for treatment prior to admission from patient’s legally Authorized Representative (LAR) or ensures that LAR will accompany patient to sign consents in cases where patient cannot consent themselves
Advises patient, family members regarding admission processes. Provides housing resources, information on personal belongings patient should bring to ensure productive and comfortable stay
Perform all other duties that may be assigned in the best interest of RIC
Other duties and responsibilities as assigned by the Director of Bed Assignment/Financial Clearance
Work requires level of knowledge typically acquired through completion of a Bachelors degree in business, health care administration or related field
Working knowledge of Windows operating environment and Microsoft Office software applications
One to two years previous experience in health care financial clearance is preferred for knowledge of patient admission, registration procedures, benefits, and financial clearance procedures
Strong customer service skills and interpersonal skills necessary to interact with all levels of Institute personnel, physicians, insurance representatives and referrers
Analytical skills necessary to ensure referrals, financial clearance and admissions are managed in compliance with standards and to identify unusual circumstances that could put the Institute or the patient/family at financial risk

Intake Coordinator Resume Examples & Samples

Research and assign electronic documentation in support of claims management and policy administration
Ensure accurate identification of policy and claim information and proper assignment in support of core business functions
Contribute to individual quality and productivity goals by meeting processing quotas focused on fulfillment of organizational turnaround time expectations
Promote a positive customer service mindset to surpass the expectations of our internal and external clients through innovation and continuous improvement
Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment
Partner with business areas on identifying trends and developing innovative resolutions that will ultimately drive a differentiated customer experience
Active participation in ongoing development of self and colleagues
Support various project tasks as needed
Continue to build additional knowledge and understanding of the Unum business

Intake Coordinator Resume Examples & Samples

Conduct telephone intake with follow-up assessment interviews on appropriate referrals
Ensures the receipt of a referral packet
Secures funding information and verifies funding/insurance coverage arrangements
Secures all services that will be needed by the client when placed
Presents clinical assessments with preliminary treatment plan recommendations to Program Manager and/or Clinical team, in consultation with psychiatric or medical consultant as needed
Implements the use of clinical principals to match clients with potential mentors. Meets with Program Manager, Clinical Supervisor and/or Recruiter to review potential client-mentor matches and assists in case assignments
Completes all placement paperwork
Assists Coordinators in locating appropriate homes when disruptions occur
Maintains ongoing relationships with funding agencies and develops new resources through marketing presentations
Ensures sufficient amount of referrals by marketing services with funding sources

Intake Coordinator Resume Examples & Samples

Provides admissions and intake services to patients and potential patients
Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services
Admits patients to the hospital and registers outpatients with appropriate physician orders
Documents calls and related admission information
Maintains referral/admission log and completes all paperwork for the intake under direct supervision of an RN, if applicable
Conducts community education and training and serves as liaison for referral sources
Works closely with private pay insurance companies to ensure all requirements for admission and reimbursement are met
Effectively implements a Plan of Care for the patient with physician and psychiatrist under the direct supervision of an RN, if applicable
Contribute to Mission effectiveness by promoting the spirit embodied within the Mission Statement:Service to the Poor - support the cause of those who lack resources for a reasonable quality of life;Reverence - respect and compassion for the dignity and diversity of life;Integrity - inspiring trust through personal leadership;Wisdom - integrating excellence and stewardship;Creativity - courageous innovation;Dedication - affirming hope and joy in our ministry
One year of experience in the geriatric psychiatric field, preferably in a hospital setting, required

Shared Services Intake Coordinator Resume Examples & Samples

Current and unencumbered license to practice as a practical/vocational nurse in all states in the assigned territory (OR)
Current and unencumbered license to practice as a Registered Nurse specific to that state the employee is assigned to work by the company
One (1) year or more clinical experience as a nurse
Valid Driver’s License, reliable transportation and required liability insurance

Intake Coordinator Resume Examples & Samples

High School diploma or equivalent required. Bachelor's degree preferred
Minimum of six months experience in a physician's office required. Experience including geriatrics preferred
Proficiency in Microsoft applications (Word, Excel and PowerPoint) and Windows, ability to multi-task in a fast paced environment, and excellent oral and written English language communication skills, including the ability to interact effectively with diverse populations and the ability to maintain confidentiality, are required

Intake Coordinator Resume Examples & Samples

Keep track of all AOBS, Patient Education, Pump Rental Agreement
Transition all no-go patients at the sales reps request to hospitals, other companies, or other entries
Keep track of all emails and report pending patients with the most up to date information in morning meeting
Check the fax machine or E-fax about every half hour and scan all new scripts, clinical information
Keep up to date with the referral logs
Performs intake of initial patient referrals including collection patient demographic information, medical information, therapy information and insurance/financial information and documentation on the "IV Referral Form"
Completes initial paperwork on new admissions
Notifies nursing, reimbursement, sales and pharmacy of new referrals/potential new admissions and coordinates new admissions with nursing, and pharmacy
Participates in morning staff meetings with nursing and pharmacy
Reception duties as needed and Administrative project support
Creating and maintaining patient charts and enter new patients in to CPR+
Act as a liaison for Account Managers and Advocates
Assist reimbursement with gathering information required for authorizations

Intake Coordinator Resume Examples & Samples

Receives incoming calls from referral sources and potential patients. Exchanges information with the caller, probes to identify expressed and implied needs and determines the Agency’s ability to meet the caller’s needs. When an Agency solution is not available, identifies alternative community service sources for the caller
Makes an initial evaluation of the referral’s appropriateness for home care and passes the intake information on to scheduling and clinical management so that an assessment visit can be scheduled to evaluate the patient, environment and safety conditions in the home, prior to acceptance of the case. Assures that all internal activities and communication that must take place to move the potential case from intake to the assessment visit are transparent to the referral source and the patient
Identifies all potential payer sources and establishes who the primary payer is. Documents complete and accurate demographic, clinical, and payer information on all inquiries that are converted to referrals. Verifies patient insurance eligibility and level of coverage
Acquires initial authorizations and other payer specific approvals necessary for a clinical assessment visit to be performed. Relays appropriate insurance information to the clinical supervisor and client care coordinator
Obtains verbal orders from the physician’s office, when appropriate, documents the orders and signs them. Communicates with the pharmacy to assure that legally accepted prescriptions are obtained on infusion therapy cases. Notifies the referral source when the physician will not sign needed start of care orders
Records outcomes of inquiry calls received. Makes follow-up calls, as appropriate, when an inquiry cannot be converted to a referral. Tracks conversion ratios and provides reports to up line manager
Organizes materials on specialty services, clinical protocols, agency contracts, community services, alternative funding, and key referral sources
Contacts Agency/Hospital/Company personnel as needed and/or as appropriate. Submits reports on or before deadline dates
Participates in community education activities to support achievement of agency goals. This may include: contacting referral sources, implementing corporate promotional plans, and participating at mall displays, health fairs, and conventions
Provides home care coordination in the community on an as-needed basis
Maintains and enhances professional growth and development through professional affiliations, reviewing current literature, and participating in educational programs, seminars, and workshops
Attends meetings as required, and participates on committees or in activities as directed including QA and I activities
Assists in implementing and maintaining standardized operational processes in compliance with Agency direction and policies, legal requirements, and regulatory mandates. Provides back-up support and handles other functional role responsibilities, as required, to assure that operational needs are met. Completes special assignments, as requested
Must be a Massachusetts-licensed RN. A BSN is desirable
Candidates must have at least two years in acute care nursing and at least two years of home care experience. A background that includes a position in home care administration is preferred. Current CPR certification
Basic knowledge of governmental home health agency regulations, Medicare and Medicaid, as required regulations. Good problem solving, organization, communication, and human relations skills are required. Self-motivation, assertiveness, and independent decision-making skills are essential
Reliable transportation and a current MA driver’s license
Ability to use CRT/personal computer and printer, typewriter, copier and facsimile machine

100

Intake Coordinator Resume Examples & Samples

Conducts initial screening and completes intake documentation for access to all behavioral health programs
Uses customer service skills to assist client in clarification of level of care and type of service desired
Records calls into our Behavioral Health Database to ensure appropriate tracking and enhance patient access to care
Enlists assistance from supervisory or senior clinical staff regarding urgent matters and level of care determination
Obtains accurate and comprehensive demographic information to ensure appropriate billing activities
Verifies insurance eligibility, (i.e., runs REVS, calls insurance company) prior to scheduled appointment or admission to facility
Informs client of benefit information including expected copay and deductible amounts prior to inpatient admission or outpatient intake appointment
Enters data into billing system(s) completing all required functions and fields. (i.e., pay source data is complete including copay and deductibles; intake is scheduled with correct clinician based upon payer requirement, DPH due diligence is completed, Authorization’s have been obtained, entered into appropriate billing system(s)
Distributes outpatient intake information and inpatient admission information to sites/units in a timely and effective manner
Maintains professional and positive relationships with internal and external customers
Maintains current information regarding policies and procedures for all behavioral health programs
Communicates workflow issues and training needs as identified to supervisor in order to improve operations
Experience in patient registration and/or insurance verification
Strong organizational skills and ability to focus on details
Ability to work in high volume environment. Requires strong team player and ability to work independently

101

Intake Coordinator Resume Examples & Samples

Minimum of one year experience in medical setting, doctor's office, home care, hospice, or personal care services, preferred
Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs and ability to maintain composure in addressing stressful and/or challenging situations
Excellent organizational skills as well as telephone, verbal and written communication skills, with the ability to communicate with both professionals and non-professionals

102

Intake Coordinator Resume Examples & Samples

First point of contact for all incoming calls, emails and faxes in regards to new patient referrals from physicians, medical offices and self-referred patients
Maintains clean electronic worklist of all new referrals and consultations
Performs intake related to patient demographics, diagnosis, medical history, records and assigns patient to appropriate specialty physician/surgeon
Using knowledge of City of Hope Medical Foundation payers, collaborates with financial counselors and managed care groups as needed in order to coordinate the patients first consult
Responsible for communicating any operational barriers to scheduling the patient for their first consultation in a reasonable timeframe
Performs eligibility via on-line service or fax prior to scheduling appointments. If patient is self-pay advises patient of self-pay cost for initial consultation due to time of service
Communicates and interprets patient/family needs and problems to the physicians and staff
Requests all medical records pertinent to scheduled appointment as directed by each medical department
Obtains authorization for managed care patient prior to scheduled appointment
Scans all medical records into EMR prior to patient’s scheduled appointment and confirms all records are appropriately filed in EMR
Assures all authorization letters and pre-certifications for services are scanned and filed in the EMR prior to services rendered
Enters all new referral appointments in practice management software and document relevant information in CRM platform to assist marketing and physician recruitment
Maintains patient confidentiality as regulated by HIPAA
Excellent organizational skills, attention to detail and ability to prioritize assignments and multi-task whilst ensuring accuracy of work
Corresponds with physician liaisons to understand concerns of the referring provide and patient
Excellent organizational skills, attention to detail and ability to prioritize assignments and multi-task while ensuring accuracy of work
Two (2) or more years experience in a fast-paced medical office environment

103

Intake Coordinator Resume Examples & Samples

Liaison between the sales staff in the field, and the nursing staff
Monitors EDC and faxes for incoming referrals. Print and scan them, attach documents to the CPR chart with correct titles
Creates chart in CPR+, fills in demo page, allergies, height / weight, physician information and assigns teams. Attaches to patient chart in CPR+, communicates out to sales staff what information has come in
Verifies physician licenses and corrects / updates / create new physician entries into database as needed
Verifies physician licenses bi - annually
Corrects and / or creates New Referral source entries, including demos for them as needed
Blogs BV request, monitors for BV response, communicates response to all staff
Verifies insurance online and via live calls to insurance company in a timely manner with accurate information. Enlists supervisor's assistance if information provided seems incorrect
Runs test claims as needed for PBM / Part D plans
Works all referrals through the Carelink 2.0 system
Informs sales staff when patient is staffed, when pharmacy is good, when it's okay to d / c a patient, informs staff of information gaps and when it has not been provided
Takes the lead on all MD referrals
Takes over referrals for any intake staff not available that day
Verifies insurance after hours and on the weekends
Checks on all re - admitted patients for location and condition and reports to sales staff
Continues to monitor hospitalized patients to confirm status and relay changes to sales staff
Confirms with patient code status, addresses, phone numbers, additional contact information and ability / willingness to learn home infusion
Creates AOB's with accurate information to correctly and understandably relay insurance coverage and costs to patients
Creates ABNs as necessary with accurate information concerning patient's medicare coverage
Creates LOAs and submits for approval, when approved sends to referral source and tracks for return, attaches to patient chart
Responsible for ensuring any medication change for a patient does not reflect an additional cost. If it does, intake is responsible for ensuring patients are aware and okay with any additional cost and send new AOB / ABN out as appropriate
Takes all incoming calls concerning new referrals and answers caller's questions satisfactorily. Resolves all caller concerns as they come in
Creates patient financial agreements
Collects credit card payments and processes through Zirmed
On call when necessary
2+ years of customer service experience analyzing and solving customer problems
Ability to work Tuesday through Saturday, 9:30 AM to 6:00 PM
Experience working with ICD - 10 and CPT codes
Experience working with Medicare and / or Medicaid Services
Knowledge of CPR Plus
Knowledge of EDC / Navi - Health

104

Intake Coordinator Resume Examples & Samples

Ensure the correct identify and weigh of tanker trucks is recorded
Test milk for antibiotics and acidity levels
Manage the traffic flow through the intake bays to ensure efficiency
Restock supplies for Charm II (antibiotic testing equipment)
Monitor temperature charts for CIP (trucks and silos)
Ensure CIP’s are performed as required
Enter manifest numbers and pertinent information in receipt log
Ensure the intake lab, silo alcove and bays are clean and organized
Regular and timely attendance required
Ability to work closely with management on assigned projects
Must be able to lift and carry items weighing up to 50 pounds
Strong desire to grow with the company
Ability to lead and ensure projects are completed on time
Ability to work unsupervised and under pressure
Must be well organized
Ability to climb ladders and work on top of milk trucks
Must be accurate in taking samples & performing tests
Ability to pass state certification for CHARM testing (will train)
Ability to operate (or learn to operate) necessary equipment
Excellent record required in safety, attendance, and punctuality
Ability to stand and walk the entire shift if needed
Ability to read and write instructions in English

105

Intake Coordinator Resume Examples & Samples

Supports admission process by following up on getting required paperwork signed. Ensures that the admission process flows smoothly and as quickly as possible
Supports continual updating of admission information into the computer accurately and in a timely manner
Supports needs of intake to ensure smooth and timely admission process flow with emphasis on the comfort and needs of patient, family and referral sources
Completes verification of data entry for patient demographics, authorization and payor/plan eligibility
Provides initial insurance verifications for admission and communicates to appropriate departments those outcomes
Provides brief financial counseling as necessary including communication to business office and other departments
Maintains necessary logs and spreadsheets to track various intake functions
May participates in on-call rotation for after hours and weekend coverage
Provides assistance and back-up as needed for intake calls

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