Experience Coordinator Resume Samples
4.8
(81 votes) for
Experience Coordinator Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the experience coordinator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
BW
B Wiegand
Brain
Wiegand
37702 Cole Summit
Philadelphia
PA
+1 (555) 939 2579
37702 Cole Summit
Philadelphia
PA
Phone
p
+1 (555) 939 2579
Experience
Experience
Chicago, IL
Field Experience Coordinator
Chicago, IL
Paucek-Morar
Chicago, IL
Field Experience Coordinator
- Work with CCD faculty to develop and deliver professional development materials for site supervisors regarding supervision
- Order supplies for the practicum labs and work with students and supervisors to maintain the counseling facilities
- Update and maintain CCD Internship learning management system, including internship manual, forms, resources, electronic logs, and outcomes rubrics
- Assist with counseling and research-related recordkeeping for practicum students and faculty
- Coordinate and assist in training and mentoring new team members, as well as colleagues in other departments that support teacher or principal candidates
- Manage all aspects of client and supervision electronic documentation systems, including training on systems
- Demonstrated professional commitment to working with diverse populations
San Francisco, CA
Guest Experience Coordinator
San Francisco, CA
Pacocha and Sons
San Francisco, CA
Guest Experience Coordinator
- Coordinate the recruiting and hiring of seasonal staff and work in partnership with management to facilitate staff training
- Assist in training and development of event staff prior to and during the season
- Provide administrative support
- Coordinate the ordering and delivery of National Geographic pre-trip supplies - including books, maps, magazines, document holders, luggage tags, water bottles, etc
- Monitor and analyse data from Hotsos/Issue/feedbacks for Quality Control and Improvement plan
- Performs other duties as assigned
- Assist in staff uniform and equipment distribution and inventory control
present
Boston, MA
Customer Experience Coordinator
Boston, MA
Wilderman, Jacobson and Gaylord
present
Boston, MA
Customer Experience Coordinator
present
- Use performance improvement techniques and principles to continually improve transportation services for customers
- Monitor and manage daily store performance on key satisfaction indicators to drive improvements,
- Provide successful implementation, work cross-functionally with sales and other shared services to provide seamless integration for the account
- Manage pricing expectations and performance, to include RFP and CSNI support
- Establish rapport across the OpCo DCs and Terminals, effectively work with them to drive excellent customer service, freight tracking and dispute resolution
- Monitor customer performance (growth / decline) and provides monthly reporting
- Maintain daily, weekly, monthly status reports on initiatives and provide updates to the management team,
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
DePaul University
Bachelor’s Degree in Business Administration
Skills
Skills
- 1+ year of professional customer support experience in food and hospitality and/or lifestyle brand
- Attention to detail
- Ability to operate independently and in a team structure
- Thorough knowledge of all Marcus Theatres policies and procedures
- Ability to listen to guest concerns to determine potential causes and solutions
- Use Quickbase to assign guest issues to the appropriate theatre location
- Demonstrate professionalism in every interaction and acts as an ambassador for the organization
- Successfully work in a fast-paced environment and excellent problem solving skills
- The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy
- Demonstrated proficiency in Microsoft Word, Excel and PowerPoint
15 Experience Coordinator resume templates
Read our complete resume writing guides
1
Employee Experience Coordinator Resume Examples & Samples
- Plan, organize, coordinate and facilitate company events including TOMS Happy Helping Hour, Speaker Series, Wellness Program, the company retreat, and other events
- Effectively engage employees at all levels to keep programing authentic and useful and thoughtfully translate feedback into useful programing
- Coordinate “perks” and enhance current internal programing for HQ employees
- Assist in aligning international, store and retail programing
- Create and maintain programmatic documents, assets, and displays
- Assist in event planning and execution; acts as prime source for promotion of activities and special events
- Support the delivery of brand strategy and campaigns internally
- Track expenditures and stay within or below budgets; vendor negotiations and payment
- Draft written communications
- Manage the global TOMS event calendar
- Manage work independently with self-direction, organization and advanced planning on all programs while engaging employees at all levels
- Attitude of service toward the TOMS team
- Demonstrated competency in developing quality events
- Ability to manage ambiguity and complex projects
- Ability to work cross-functionally and globally
- Ability to work with executive leadership
- Strong follow-through and attention to detail
- High commitment to accountability for all work produced
- Self-starter with the ability to recognize issues and departmental needs and implement ideas and solutions
2
Candidate Experience Coordinator Resume Examples & Samples
- Reviewing daily interview schedules for accuracy and ensure schedules are sent in a timely manner
- Greeting all candidates upon arrival to ensure they are comfortable and informed
- Keeping all interview schedules running on-time by proactively communicating with interviewers, hiring managers, and recruiters, as appropriate
- Working with hiring managers and recruiters to adjust interview schedules on-the-fly, to ensure candidates meet the right mix of individuals on their interview days given their expressed interests and skills
- Facilitating timely interview feedback collection
- Administering Candidate Experience Survey and collecting results
- Working with HR to evaluate results and propose improvements
- 1+ year of experience in an outward-facing, Administrative or Recruiting capacity in a dynamic, fast-paced environment
- Bachelor’s Degree in a related field with a strong academic record
- Experience in a role that requires juggling many tasks at once with accuracy and professionalism
3
Employee Experience Coordinator Resume Examples & Samples
- Provide administrative support to Employee Experience Managers with employee and organizational changes (i.e., processing and tracking job/compensation changes, leaves of absence, reporting changes, etc.)
- Manage contents of the Employee Experience new hire orientation presentation; ensure the information is current and assist with new hire orientation activities
- Assist with facilitating and tracking leaves of absence; maintain LOA database; provide back up for leave intake meetings
- Partner with the Talent team to support feedback processes and employee development efforts; maintain upward feedback schedule
- Partner with the Talent team to plan, execute and manage various employee surveys and feedback loops; administer survey platforms
- Manage and organize department files and shared server content; ensure that current versions of department documents and employee communications are up-to‐date and accurate; archive and organize previous versions (Wiki & Intranet)
- Compile exit interview feedback; identify themes and trends
- 3-5 years experience within Human Resources or related role
- Bachelor’s degree (Business Administration, Psychology, Human Resources, or related discipline) or equivalent work experience
- Strong organizational skills with the ability to effectively prioritize multiple projects and demands, accompanied with strong follow-up skills
- Excellent customer service and communication skills, both verbal and written
- Possesses a high degree of initiative; resourceful in hunting for information/answers
- Excellent attention to detail, including accuracy in spelling, grammar, and punctuation
- Proven ability to handle sensitive and confidential information in a discrete and professional manner
- MS Office proficiency: Excel, Word, PowerPoint required. Experience in creating forms and templates
- Prior hands‐on experience with HR systems preferred (Workday, applicant tracking systems, etc.)
- Working knowledge of CA & U.S. employment laws and regulations desired
4
Guest Experience Coordinator Resume Examples & Samples
- Oversee aspects of the post-trip evaluation process including the creation and deployment of electronic evaluations and coordinate with multiple parties to ensure timely and accurate distribution of evaluations
- Coordinate the ordering and delivery of National Geographic pre-trip supplies - including books, maps, magazines, document holders, luggage tags, water bottles, etc
- Perform a number of administrative duties, including creating/sending Lifelong Explorer loyalty program welcome letters, preparing gift or credit certificates, processing customer service response letters, managing the Guest Experience inquiries email inbox, updating address information into the reservations database, and distributing reports
- Assist the Operations and Guest Experience team as needed with a variety of department-wide projects or ongoing-tasks that support a consistently high quality traveler experience across all travel programs
5
Member Experience Coordinator Resume Examples & Samples
- The Membership Experience Coordinator must have a general understanding of the YMCA philosophy, provide optimal customer service and a high knowledge of YMCA programs/building information.T
- The Membership Experience Coordinator must be multitasked oriented, possess excellent verbal and communication skills
- The Membership Experience Coordinator should have experience in managing people, ability to develop and implement new ideas, experience in account billing/collections
- The Membership Experience Coordinator must possess the skills necessary to train, supervise and evaluate staff, communicate effectively with members
6
Customer Experience Coordinator Resume Examples & Samples
- Ensure requests from client base and fellow employees are responded to promptly and professionally
- Responsible for reviewing, distributing, and managing ticket load daily to ensure smooth operation of the Client Service Team. This will include adjusting employee workloads by rearranging tickets as necessary in order to ensure timely completion
- Monitor daily phone volume, team phone queues/assignments to ensure service level agreements are met
- Ensure the Client Service team follows established procedures for products sold
- Ensure a high level of customer service is maintained by overseeing daily operations and completing Quality Control checklists weekly
- Provide management team members with daily/weekly/monthly department status reporting and additional reporting as needed
- Train new team members as needed. This includes informing new team members of rules and requirements of their job and ensuring they are taught how to perform job functions according to company standards
- Deliver appropriate messages to and from upper management
- Support the Client Service Manager in the development and implementation of systems to ensure the most effective use of new technology and opportunities
7
Customer Experience Coordinator Resume Examples & Samples
- Take customer calls, resolve issues timely, provide documents, and log and resolve customer cases
- Track key metrics to identify and implement improvements that enhance the customer experience
- Does daily analysis of customer issues
- Participates in the development, implementation and regular assessment of customer service policies for dealing with feedback, problems and complaints
- Backs up front desk
8
Candidate Experience Coordinator Resume Examples & Samples
- Create welcome cards and cover letters for candidate gift bags
- Coordinate with hotel vendor and internal mailroom on daily volume, deliveries, etc
- Initiate corporate defined credit cards to out of town candidates ensuring timely arrival
- Register all candidates visiting Two Sigma with building security
- Ability to create a great first impression for visiting candidates by being social, engaging, and energized
- Ability to effectively communicate with senior managers
- Ability to stay calm under pressure, multi-task and problem solve
- Strong communication and conversational skills in order to interact with candidates and interviewers
9
Guest Experience Coordinator Resume Examples & Samples
- Seeks out opportunities for guest-centric experiences in all outlets of the hotel
- Complimentary stays at Four Seasons worldwide
- Holiday, vacation, and sick pay
- Free employee meals prepared by the Four Seasons Culinary Team
- Discounted parking options for employees
- 401k participation with a company matching program
10
Customer Experience Coordinator Resume Examples & Samples
- Execute daily tactics that improve the in store customer and sales consultant experience, including but not limited to: recruiting, training, reporting, compensation, on-boarding and self serve
- Analyze data to identify opportunities and recommend solutions that address customer and sales consultants’ pain points,
- Complete daily and weekly competitive benchmarking activities to report on the competitive landscape,
- Monitor and manage daily store performance on key satisfaction indicators to drive improvements,
- Build cross channel partnerships and document the end to end customer lifecycle,
- Identify opportunities to improve customer satisfaction, reduce customer calls and increase customer loyalty,
- Improve customer education at time of purchase through customer and sales consultant on-boarding initiatives,
- Maintain daily, weekly, monthly status reports on initiatives and provide updates to the management team,
- Demonstrate flexibility to adapt to changing priorities
- Post secondary education including a university degree or college diploma
- Experience working in Retail is a benefit
11
Guest Experience Coordinator Resume Examples & Samples
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Demonstrate Fairmont core values in all interactions
- Provide an exceptional guest service by greeting all incoming guests, answer phone calls and respond to online email booking requests in a timely, professional and engaging manner
- Schedule spa therapies and class appointments and monitor class wait lists, optimizing spa booking availability
- Conduct tours of the spa with all new guests
- Demonstrate awareness of market membership, spa therapies, mind body classes and wellbeing boutique products and special guest programs
- Generate sales by recommending and/or up-selling products and services
- Log all guest requests and confirm completion
- Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
- Confirm credit and payment method at check in and ensure full payment received at checkout
- Prepare daily reports and distribute to appropriate departments
- Secure cash bank, maintaining accurate cash accounting information/records and ensure desk staff have accurately completed their bank balancing and other paperwork at shift closure
- Balance bank daily
- Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
- Participate in hotel committees
- Participate in special projects, events and promotions as required
- Perform other function related duties and projects as assigned
- At least 1 year’s experience in a Spa, Fitness Club, Sales or Guest Services role in a luxury hotel environment is preferred
- A Hospitality related degree is strongly preferred
- Proven ability to focus attention on guests needs, remaining calm and courteous at all times
- Proven effective problem solving skills
- Excellent organizational skills with ability to prioritize and multi-task
- Proven ability to work in a demanding fast paced environment
- Proven ability to work cohesively as part of a team in a multicultural, diverse environment
- Must have the ability to understand financial information and perform basic arithmetic functions
- Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
12
Brand Experience Coordinator Resume Examples & Samples
- Coordinate the planning, implementation, and execution of Gucci Brand Experiences, including client outreach, Brand Experience logistics, travel, accommodations, personalized itineraries, etc
- Develop a full range of written materials pertaining to Brand Experiences including overviews, timelines and recaps
- Work with retail teams to identify clients for Brand Experiences
- Manage project budgets and communicate with all vendors to receive final invoices for Brand Experience portion
- Generate recap reports including images and highlights from the Brand Experience
- Analyze client activity to evaluate Brand Experience success in terms of sales performance, products sold, acquisitioning of clients and existing clients
13
Candidate Experience Coordinator Resume Examples & Samples
- Have a natural, customer-oriented mentality ⏤ this means an articulate and helpful communication style, detail orientation, and being highly responsive to stakeholders
- Are exceptionally organized, personable, and seamlessly manage multiple work priorities in a fast-paced environment to meet tight deadlines … and you make it look easy
- Are passionate about people, which you continually demonstrate by identifying new ways to improve your candidates’ experience
- Have outstanding interpersonal & relationship management skills; you are a "people person" and shine in a team setting
- Thrive on change; demonstrating the flexibility to re-prioritize and adapt quickly when needed
- Maintain a high level of confidentiality by keeping sensitive information secure
- Ambitiously take on new assignments to support your team
- 4 years of related experience in customer/client support or Bachelor's degree (preferred)
- Proficiency with Microsoft Applications (Outlook, Excel, etc.) and able to learn new systems and tools
- English language fluency
- Flexibility in work schedule may be requested
14
Candidate Experience Coordinator Resume Examples & Samples
- Have a natural, customer-oriented mentality; this means an articulate and helpful communication style, detail orientation, and being highly responsive to stakeholders
- Bachelor's degree with above 2 years of related experience in customer/client support
- English and Japanese language fluency required
15
Associate Experience Coordinator Resume Examples & Samples
- 1+ year work experience in marketing or communications
- Degree in Business Marketing, Public Relations or Communications
- Ability to develop creative, effective approaches to difficult communications challenges
- Ability to diagnose problems and identify and drive appropriate solutions
- Previous experience in internal communications
16
Experience Coordinator Resume Examples & Samples
- 2+ years experience in a customer service or admin support role
- Must have analytical and problem-solving skills
- Good working knowledge of Microsoft Office suites
17
Workplace Experience Coordinator Resume Examples & Samples
- Minimum of 2 years customer service experience
- A real passion for providing excellent service standards
- High level customer service skills with proven organizational & administrative ability
- Pro-Active Team Player
- Competent computer skills
- Independent worker
- Strong affinity with IT and Audio Visual related technology
- Ensure all visitors receive the highest levels of customer support throughout the duration of their visit
- Provide supervision and guidance to the other member of the Business Support Team
- Provide a central contact point for general enquiries and directions for all Accenture personnel (phone/in person/email)
- Provide audio-visual support/troubleshooting prior to and during meetings and events as needed
- Work with meeting planners, employees, EAs, etc., ahead of key meetings to ensure full advantage of technology
- Actively monitor existing technology to ensure it is working properly and escalates issues as necessary
- Open/Close the BSC desk
- Manage space reservations in office for employees and meetings, actively managing the meeting room reservations ensuring room selection meets requirements
- Process incoming and outgoing mail requests
- Greet, direct and track all visitors to the Accenture office
- Issue & monitor temporary staff passes/loan equipment/OH&S equipment
- Regular audits of loan equipment/staff passes
- Process return of company property for exiting employees
- Process invoices for payment using online tool
- Physical set-up of all meeting room requests that include catering, equipment and videoconferencing
- Ensure floor areas are well presented
- Ensure BSC/front reception area is well maintained & organised at a high level of tidiness at all times
- Ensure office equipment is fully operational -provide basic support if required
- Maintain kitchen area ensuring it is clean & fully stocked including daily clean of the coffee machine
- Act as a point of contact for external suppliers
- Manage onsite storage facilities including lockers
- Assist with asset management process
- Physical exertion including, but not limited to, climbing, bending, pushing, pulling, standing, sitting and walking. May lift and/or move objects and materials of various weights
- Wearing of compulsory uniform
- Additional duties as directed by team lead
18
Candidate Experience Coordinator Resume Examples & Samples
- Send out scheduling overview emails every morning to all interviewers meeting with a candidate
- Ensure interview rooms are set up and functioning properly (refill snacks, set up boards, clear desktops)
- Greet candidates when they arrive and direct them to their interview room
- Give candidates a high level overview of what they can expect throughout the day and provide updates when necessary
- Register all candidates with building security
- Strong communication and conversational skills *LI-HD#HR
19
Quality & Customer Experience Coordinator Resume Examples & Samples
- You are a native German speaker and can speak English fluently (mandatory)
- You have excellent written and oral communication skills in German and in English with a proven empathy and an ability to solve issues
- You have a good knowledge of travel industry environment and are able to deal with ambiguity
- You have great organizational and time management skills and are able to work well on your own and also as part of a team
- Knowledge of another Swiss language a plus (French/Italian)
- A knowledge of one or several GDS is an advantage
20
Customer Experience Coordinator Resume Examples & Samples
- Analyze weekly Pod level financial and service target reporting. Lead weekly Pod meetings & daily stand-ups
- Daily collaboration with the CAE, Logistics Engineer & Pricing Manager roles
- Responsible for Customer Satisfaction and Retention including executing progressive account reviews (QBRs), build and maintain KPI reports with the Logistics Engineer, effectively promote our YRCW and Logistics Solutions capabilities/services to drive organic growth
- Participate in the development of business plan forecasts, budgets, account deliverables, etc
- Manage pricing expectations and performance, to include RFP and CSNI support
- Monitor customer performance (growth / decline) and provides monthly reporting
- Responsible for customer site visits, new account/location onboarding & training
- Provide successful implementation, work cross-functionally with sales and other shared services to provide seamless integration for the account
- Build and monitor customer Service Level Agreements
- Support execution of customer Freight Optimization & Compliance projects
- Become an expert at all necessary YRCW systems to include CRM. Collaborate with IT team to enhance customer experience
- Stay current with industry related news and share with teams
- Help to manage the lead process in CRM including lead follow up and compliance with CAE & IAE
- Utilize thorough knowledge and experience with the customer and their industry to address and resolve customers’ supply chain challenges
- Champion consumer-centric culture inside and outside the Inside Sales Pod
- Establish rapport across the OpCo DCs and Terminals, effectively work with them to drive excellent customer service, freight tracking and dispute resolution
- Use performance improvement techniques and principles to continually improve transportation services for customers
- Understand and manage applicable financial components of Accounts Receivable
- Collaborate with Account Transition Specialist team to ensure at-risk territories and key relationships are recognized and maintained
- Demonstrated analytical, business planning and problem solving skills
- A minimum of three (3) years of operations or industry experience
- Knowledge and experience in PC and Mainframe applications
- Extensive Customer Service experience and demonstrated history of proactive problem solving
21
Brewery Experience Coordinator Resume Examples & Samples
- Assist the Brewery Experience Manager in the development of the Goose Island consumer experience and programming for all Goose Island properties. This includes the Fulton Street Brewery tour and hospitality center, Barrel Warehouse, US & Global Brewpubs, and Build outs at stadiums and arenas. Ensure that the Goose Island consumer experience is delivered flawlessly at all consumer touch points
- Establish the consumer experience for tour programs at Goose properties . Specify the elements and options for beer-pairing dinners at the new barrel warehouse, along with an educational course catalog
- Ensure that the Goose Island Beer Company is represented in the most positive way, and that standards of quality, hospitality, cleanliness and service are achieved. This will include the maintenance and cleaning of all draft equipment, cleanliness of each property, organization of assets and retail items, appropriate lighting, etc.,
- Manage the Brewery Experience team of tour guides, along with training of the experiential staff
- Assist the Brewery Experience Manager to recruit, interview, hire, train, schedule, full-time, and part-time team members
- Budget Management - Develop and implement the budget for the designated Goose properties
- Consistently reduce costs without compromising quality and determining the best way to bring value to the company. Optimize financial resources. Achiever revenue neutrality
- Customer Visitation – Meet goals as set for annual visitors to the brewery. Analysis of potential advertising programs to increase awareness and visitation
- Taproom Retail & On-Line store - Monitor the monthly inventory levels, offer a merchandise mix of branded merchandise items, and inventory of items on hand
- Ensure the highest level of customer satisfaction
- Revenue Generating Activities - Develop / implement programs to generate additional revenue with Brewery Experience Coordinator
- Beer Program - Provide guests with a lineup of Goose Island beers that can be purchased in any market, plus several other unique beers
22
Customer Experience Coordinator, Heathrow Resume Examples & Samples
- Answer multi-line phones, direct calls to appropriate staff, answer questions, and take messages as needed
- Welcome walk-in guests, answer questions and generally manage the customer’s Tesla experience in a positive way
- Coordinate Service, Sales, and Delivery appointments for our customers
- Greet and provide directions or information to customers
- Provide effective and courteous service to all visitors, existing customers, and employees
- Available to work on administrative activities and other management requests
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work closely with the Service, Sales, and Delivery teams to ensure a great experience for employees and customers
- Educate the public about the electric car industry through enthusiastic conversations
23
Applicant Experience Coordinator Resume Examples & Samples
- Comfortable working diverse populations, and possess cross-cultural communication skills
- Demonstrated experience working in a fast-paced, deadline-driven environment
- Ability to work well under pressure and manage multiple priorities
- Ability to learn policies and procedures quickly
- Comfort or familiarity with database systems and proficiency using Microsoft Office programs
- Experience with professional business communications and procedures
- Demonstrated experience in customer service role in an office environment with a high-volume work load desirable; and
- A positive, friendly, and customer service-oriented attitude
- Higher education experience; and
- Experience working with customer relationship management (CRM) software
24
Resort Experience Coordinator Resume Examples & Samples
- Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf
- Have an impeccable eye for detail to ensure accuracy and efficiency
- Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences
- People Person. The best part of serving others is creating guest experiences that go beyond the expected
- Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing
- A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy
25
Cusco Customer Experience Coordinator Resume Examples & Samples
- Assist travelers during their transfers upon arrival and departure
- Attend customers in hotels and Customer Service office desk to offer extra services and assistance
- Ensure all documentation is being provided to our hotel suppliers on time
- Prepare briefings with all proper documentation and information for independent and leaderless groups
- Review all travelers’ details to ensure all permits and tickets are correct
- Prepare rental formats and coordinate full procedure with rest of departments (receive payment, communicate information to warehouse and complete documents for the finance team)
- Provide assistance to all travelers evacuated from our treks or any emergency and follow up while traveler remains in Cusco
- Ensure that all daily operations (including transportation and accommodation) are confirmed and running smoothly
- Report and communicate incidents to Customer Service Manager / Supervisor
- Use of internal property management system to have up to date information about travelers and specific tours
26
Guest Experience Coordinator Resume Examples & Samples
- Proficiency in Multiple levels of professional communication
- Proficiency in utilizing Microsoft Office products including Excel, PowerPoint and Word
- Proficiency in Basic Graphic Design
- Proficiency in utilizing Internet Explorer / Google Chrome
- Proficiency in utilizing iPhone / Android App technology
- Proficiency in utilizing Windows 7 and up
- Proficiency in utilizing Property Management Systems
27
VIP Experience Coordinator Resume Examples & Samples
- Be present at each event to upsell available VIP inventory to concert patrons
- Meet and exceed set sales goals for each event
- Provide guidance and mentoring for other VIP staff
- Work with the Director of Sales to set pricing for individual upgrades
- Coordinate VIP operations on event nights with venue staff
- Serve as a resource of information for VIP clients regarding their experience while at the venue
- Build strong relationships with VIP clients and have the ability to anticipate their needs
- Constant observation of VIP areas to ensure guests are receiving personalized service
- Maintain articulate vocabulary with the ability to adapt and socialize with current audience
- Maintain exemplary and professional grooming standards
- Must have a flexible schedule
- Previous experience in VIP upgrade environment a plus
- Upbeat, positive and charismatic demeanor
- Experience working with high profile guests and VIP's is preferred
- Skill in diplomacy and handling multiple tasks
- Excellent verbal, organizational, and interpersonal skills
- Strong local network a plus
28
Field Experience Coordinator Resume Examples & Samples
- Assist School of Education and Professional Licensure candidates in locating field experience and demonstration teaching placement sites within Walden’s P-12 partner schools across a variety of educator preparation programs
- Process and maintain candidate files, applications, and field placement site information
- Assign university supervisors to candidates enrolled in a variety of educator preparation programs
- Work in partnership with university contract administrators and serve as an initial affiliation agreement liaison between the college, central office of field experiences, and P-12 partner schools
- Assist academic coordinators and field experience faculty in resolving student problems arising out of the field experience
- Assist in developing and maintaining communications about field experience policies and procedures to candidates, academic advising, program directors, and faculty/academic coordinators
- Assist in monitoring candidate field experience completion and satisfaction
- Communicate with candidates via phone and electronic methods to counsel and advise candidates across educator preparation programs on field experience information, program and certification requirements, policies and procedures
- Coordinate and assist in training and mentoring new team members, as well as colleagues in other departments that support teacher or principal candidates
- Work in partnership with field experience staff members as a team member to accomplish field experience goals
- Attend meetings and participate in professional development programs as requested
- Perform other duties and responsibilities as assigned by the Director of the Office of Field Experiences, or Dean of the School of Education and Professional Licensure
- Master’s degree required
- Preferred: Three years of experience as a field experience coordinator, academic advisor or teaching capacity
- Excellent analytical, problem solving, written and verbal communication, detail-oriented, multitasking, organizational skills, and customer service skills
- Excellent time management skills, able to set and meet deadlines
- Creative, innovative, strategic, and able to work independently
- Able to anticipate future trends and problems and plan for them accordingly
- Demonstrate proficiency in operating a Windows-based platform and learn Walden’s administrative database
- Ability to travel as business needs require
- Experience in online distance-learning environment a plus
- Experience working with graduate students in an educational environment
29
Guest Experience Coordinator Resume Examples & Samples
- Fantastic writer
- Passion for the brand
- Comfortable working closely in a team-oriented environment
- Experience working with CRM platform Salesforce
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- Knowledge of social media channels such as Facebook, Twitter and Instagram
- Bachelor’s degree in psychology, marketing or related field
- 1+ year of professional customer support experience in food and hospitality and/or lifestyle brand
- 1+ year of professional CRM use and/or administration
- Act as a main point of contact for guest hospitality via shakeshack.com. Liaise with operations teams at each Shack to keep them up-to-date on guest feedback and elicit responses and/or action as needed. Fulfill guest mailings to address raves and complaints
- Help manage Shake Shack’s presence on Yelp, TripAdvisor and other social review sites
- Act as an admin of Shake Shack’s CRM system, finding solutions for efficient use of the platform, helping onboard new agents, assisting in creating reports and insights and managing completion of tasks by agents
- Manage, write and post social media content, and engage directly with guests to create and maintain an ongoing positive conversation about Shake Shack including compliments, complaints and Shack humor
- Analyze guest data via Shake Shack’s guest experience platform, website, social media and surveys to better understand visitors. Use data to adjust guest experience and marketing efforts
- Contribute to email marketing program, mobile app, social influencer outreach and other digital initiatives
30
Experience Coordinator Resume Examples & Samples
- 3+ years of marketing coordinator experience
- Expertise in event management, ideally in a retail environment, and the ability to effectively build and manage all elements of an event
- Booking, managing artists, programming and managing external A/V vendors
- Internal and external production management to ensure flawless visual and technical event execution
- Extremely well organized, methodical and efficient, with the ability to independently problem solve in realtime and successfully navigating simultaneous large scale executions
- Collaborative, hands-on approach to work
- Experience managing projects and partnerships (both internal and external) with tight timelines
- Flexible project management style with the ability to quickly adapt and effect change efficiently and quickly
- Written and oral English fluency required; additional language fluencies a plus
31
Customer Experience Coordinator Resume Examples & Samples
- Serve as the ONLY Customer Satisfaction Focal Point for the customers during the Red Carpet Process. Establish frequent contact (as defined by Red Carpet Process) with assigned customers in a pre-emptive manner to ensure Customer Satisfaction. Coordinate response to drive problem resolution and satisfaction
- Adhere to Red Carpet Standard Work Practices
- Review each Customer sales contract to become familiar with what was sold and any special comments made. Update service systems with appropriate information. Communicate with internal resources and Customer to ensure all issues are resolved and closed
- Communicate all scheduling with the Customer relative to product shipment, installation and training. Work closely with the Sales Operations, Red Carpet Onsite Team and/or Field Service to obtain necessary information regarding the schedules. Ensure the customer is fully prepared to receive their printer and that their facility is completely ready for the installation
- Focal point for installation issues throughout the entire Red Carpet experience; escalate as appropriate. Confirm escalations issues are brought to closure
- Work with Service and Manufacturing Management to schedule resources to meet onsite Installation Requirements of EFI|Inkjet’s customers
- Ensure customer expectations for onsite arrival are communicated and understood
- Fluent in terms and conditions of Order Acknowledgement and Sales Contract
- Maintain a working technical knowledge of EFI InkJet systems and associated customer HVAC, Power and Air Systems
- Oversee on-going service requests throughout the Installation Process. Follow up and work with Service Management and Customer Experience Manager to ensure complete Customer Satisfaction
- Use Installation Management Systems schedule in conjunction with Customer and all EFI resources. Escalate response time gaps and issues as appropriate
- Work closely with sales teams to manage customer issues and ensure effective communication with the customer regarding commitments; update customer’s within 1 hour of determining commitments will be missed; escalate gaps and issues as appropriate
- Ensure 100% compliance with Acceptance Certificate policies
- Coordinate Customer Training as directed by Customer Experience Manager; Communicate directly with customers and service managers in order to explain training offerings and scheduling
- Discuss installations scheduled for upcoming week, follow up on installations during previous week, discuss tentative installations of forecasted orders
- Engage SDM’s/FSM’s, Distributor Reps/Management AND CUSTOMER regarding on site preparation; discuss when to engage production managers/others at identified accounts
- Ensure site surveys are completed, answer questions regarding Air, Ventilation, Power, Space
- Coordinate scheduling of training in EFI Training Centers as needed (includes Customer and Internal Resource Training)
- Work with Service Management in order to schedule various product specific technical training events for customers as well as EFI partners and employees paying careful attention to space and equipment availability;Schedule onsite and in-house customer training events
- Update online training calendars regularly and communicate with customers, partners and EFI staff as to the availability of training
- Coordinate travel arrangements for international training attendees including transportation and lodging; distribute VISA paperwork to foreign students as required
- Other administive tasks as directed by the Customer Experience Manager
32
Customer Experience Coordinator Resume Examples & Samples
- Education: High School Diploma or GED (accredited)
- Experience: 4 years of relevant work experience
- Exceptional and professional phone etiquette with concentration of emotionally-charged calls with customers who may have experience service-related issues
- Extremely positive attitude towards our customers and who can influence other’s attitudes towards customers
- Problem solving and decision making skills
- Ability to review and analyze basic data
- Self-starter who possesses the ability to prioritize tasks and work independently
- Able to build strong internal working relationships
33
Guest Experience Coordinator Resume Examples & Samples
- Assist manager, director and guest experience department in event preparation and logistics. Assist manager in scheduling staff
- Manage the lost and found program
- Oversee tour and guest programs
- Act as secondary manager on duty during events
- Manage, dispense, order and maintain event supplies and department needs. Manage the staff uniform inventory
- Monitor the text ASSIST program at every sporting event. Respond to guests in need and dispatch the proper staff to handle their situation
- Prepare and distribute regular incident updates to management and appropriate staff on guest feedback or incidents impacting their department
- Assist in creating the staff work schedules and assisting with the payroll and timeclock systems. Promptly respond to scheduling and payroll questions from event staff and forward suggestions, comments, inquiries to management in order for issues to be addressed expeditiously
- Coordinate the recruiting and hiring of seasonal staff and work in partnership with management to facilitate staff training
- Assist in training and development of event staff prior to and during the season
- Assist in staff uniform and equipment distribution and inventory control
- An Associate’s or Bachelor’s degree or equivalent combination of education and experience related area
- Working knowledge of event operations, customer service and/or hospitality. management
- The ability to plan, prioritize and execute several assignments/projects simultaneously while maintaining a high level of accuracy
- Successfully work in a fast-paced environment and excellent problem solving skills
- Experience working in the sports and entertainment industry
34
Field Experience Coordinator Resume Examples & Samples
- An earned master’s degree in Counselor Education and Supervision, or related degree
- Licensed Professional Counselor or Licensed School Counselor in Colorado or licensure eligible
- Two years of clinical, career, or school counseling experience
- Experience with graduate teaching and clinical supervision
- Demonstrated ability to collaborate and work with multiple educational and counseling agencies
- Demonstrated professional commitment to working with diverse populations
- Expertise in guiding and supervising graduate students
- Experience with client record management systems and other related technologies
- Demonstrated excellence in teaching courses related to counseling field experiences (practicum and/or internship)
- Evidence of strong organizational skills
- Update and maintain practicum learning management system including the practicum manual, syllabus, evaluation materials, and learning outcomes rubrics
- Manage all aspects of client and supervision electronic documentation systems, including training on systems
- Manage/perform client recruitment and screen procedures including assigning clients to practicum students. Contact potential clients for a wait list for services if necessary
- Order supplies for the practicum labs and work with students and supervisors to maintain the counseling facilities
- Assist with counseling and research-related recordkeeping for practicum students and faculty
- Work with the CCD program chair and SOE and CSU staff to keep the laboratory recording equipment functioning and as updated as possible
- Other practicum coordination duties as assigned
- Update and maintain CCD Internship learning management system, including internship manual, forms, resources, electronic logs, and outcomes rubrics
- Assist students with the process of identifying potential internship sites and securing an internship. This includes communicating and directing students to information and resources regarding internship and internship site procurement policies, procedures, and required forms
- Schedule and conduct one to two internship orientation meetings each academic year
- Collaborate with CCD faculty and students to confirm that internship sites and site supervisors meet CACREP and CCD criteria
- Facilitate the development of potential internship sites
- Partner with current internship sites and site supervisors, as appropriate, in the development of their counselor-in-training programs
- Facilitate communication between internship section instructors and CCD faculty to ensure effective, efficient, and consistent internship policies and procedures
- Support site supervisors in securing graduate credits and honorariums
- Work with CCD faculty to develop and deliver professional development materials for site supervisors regarding supervision
- Other internship coordination duties as assigned
- Instruct two sections of counseling fieldwork courses each academic year
35
Guest Experience Coordinator Resume Examples & Samples
- Monitor and respond to guest feedback via email/online
- Co-ordinate with Front Office and Guest Experience section heads on pre arrival arrangement for VIP/Members guest
- Coordinate the Special experience/moment for VIP arrival and Long Stay guest
- Preparation of personalised welcome card
- Consolidate and maintain stock record for Front Office and Guest Experience Team
- Monitor and analyse data from Hotsos/Issue/feedbacks for Quality Control and Improvement plan
- Compilation of statistical reports and timely submission
- Ensure that all equipment is in good working condition
- Provide administrative support
- Any other duties assigned by the management
36
Student Experience Coordinator Resume Examples & Samples
- Monitors student traffic for the department and notifies staff when students arrive for appointments
- Answers multi-line phone system in a professional manner and directs calls to the appropriate party
- Sends out all mailings for the Department and date stamps and disseminates large volume of mail to appropriate staff
- Updates and maintains all student files including scanning and linking as needed
- Responsible for various data entry tasks within the department ensuring accuracy and timely processing at all times
- Responsible for issuing a variety of reports for the department and for students to include issuing progress reports, updating local discount information and department bulletin boards
- Acts as the backup to various coordinator roles within the department as needed
- High school diploma or completion of GED required
- Two years’ experience with customer service and basic administrative tasks
- Strong interpersonal, oral and written communication skills
- Demonstrated, strong organizational skills
- Knowledge of basic computing and word processing applications. Intermediate speed in 10-key
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
- Must be able to talk, see, hear, concentrate, think, and reason for most or all of the workday
- Must be able to sit for prolonged periods of time throughout the workday
37
National Customer Experience Coordinator Resume Examples & Samples
- Customer complaint management: Responds to customer concerns and inquiries that escalate to the corporate office; manages Better Business Bureau complaints and ensures timely posting of responses. Communicates issues to the divisions and ensures that they follow up with customers as needed. Tracks all complaints and interactions in the company CRM system
- National CE tracking and reporting: CE and or Natl. Sales related reporting/tracking projects as needed including Golden Lion and monthly Clean & Ready trends. Provides quarterly CE bonus tracking information to HR
- CE program administrative duties: tracks and maintains CE inventory supplies including field uniforms and CE training materials; sends welcome/training info to new hires for the Avid system
- Covers front desk on occasion as backup
38
Guest Experience Coordinator Resume Examples & Samples
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete knowledge at all times of
- Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities
- Ability to compute basic arithmetic
- Perform job functions with attention to detail, speed and accuracy
- Follow directions thoroughly
- Ascertain departmental training needs and provide such training
39
Assistant Client Experience Coordinator Resume Examples & Samples
- Experience in office processes and office administration procedures
- Outstanding telephone and communication skills
- Proficient in Microsoft Outlook, Word, and Excel
- Ability to meet deadlines, attention to detail and accuracy
40
Culture & Experience Coordinator Resume Examples & Samples
- Create and support the employee, guest and candidate experience from the time someone walks through the main office door by ensuring common areas are on brand including music, coffee, well stocked supplies and serving as host of all guests at TOMS. Represent the brand with integrity at all times and accurately communicate key messages to all employees, guests and candidates. Ensure all requests are handled in a timely and personal manner
- Evolve, manage and maintain ongoing TOMS programs such as the employee commuter program, new parent gifting, lactation room, food truck schedule, onsite donation bin, employee car wash service, parking, etc. including the management of all program-related databases
- Scheduling, coordinating and point person for vendors coming to HQ
- Create an exceptional employee experience by managing new hire onboarding including weekly scheduling, office tours, coordinating an overall efficient and effective process, management and distribution of employee photo ID badges and parking permits, etc
- Support the planning and execution of on-site activations and employee events
- Work with Internal Communications team and Employer Social Media to create and share messages with the TOMS staff through a variety of channels
- Enthusiastic, energetic, positive and passionate about brand
- Microsoft Office Suite including Word, Excel, PowerPoint
- Innovative and proactive when looking at new approaches and efficiencies for processes and procedures
- Highly organized, detail-oriented, and possess outstanding follow through skills
- Ability to maintain confidentiality with highly sensitive data
- Self-starter with a strong sense of urgency
- Positive attitude with excellent customer service abilities
- Upholds TOMS Core Values and able to have fun!
41
Experience Coordinator Resume Examples & Samples
- Coordinate programs and events through multiple stages to successful completion, including: creating detailed project plans and event strategy, executing project-related tasks and accomplishing defined deliverables while meeting project deadlines
- Manage event planning and logistics from beginning to end, including: venue sourcing, review and selection; arrangement of catering, entertainment, transportation and lodging, as applicable; event setup and utilisation of experiential spaces; audio-visual; and event materials including internal briefing documents, agenda, evaluation form, as applicable
- Works collaboratively with internal teams, executive stakeholders and event owners to define and develop event strategy inclusive of agenda setting, utilization of experiential spaces, speaker recommendations and strategic theme development
- Create financial plan estimates, negotiate services that optimize Cerner’s financial terms and meet the financial plan set for the event
- Provides world-class onsite event coordination and hosting prior to, during and post-event
- Performs other responsibilities as needed
- Works in accordance with corporate and organizational policies and procedures
- Bachelor's degree in Business Administration, Communications, Marketing or related field, or equivalent relevant work experience
- At least 3 years of event management work experience
- At least 3 years of work experience interfacing with clients
- As fast learner and the ability to thrive in a rapidly changing, fast-growing environment
42
Guest Experience Coordinator Resume Examples & Samples
- Ongoing
- Taronga Conservation Society Australia Wages Award ($50,145 Base salary)
- Location - Taronga Zoo, Sydney
- Provide information, coordinate assistance and serve as an initial point of contact for internal and external customers via phone, email and online
- Lead, mentor and coach a team of Guest Experience Officers to deliver safe high-quality guest experiences, according to operating procedures and policies, to promote repeat visitation
- Efficiently coordinate and communicate with internal and external groups (Police, Fire, Taronga Security, Taronga staff and first aiders) in the event of an emergency to ensure the safety of our guests, staff and volunteers
- Provide first aid to guests, staff and volunteers
- Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained
- Communicate Taronga’s education and conservation messages both internally and externally, ensuring all communications align with Taronga’s values to inspire change in accordance with Taronga’s vision and strategic pillars
- Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes
- Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact
- Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter
43
Customer Experience Coordinator Resume Examples & Samples
- Promote and encourage a culture that aligns with and actively supports the eight2O values and behaviours, in particular customer focus
- Support all activities within the Customer Experience team
- Liaise as appropriately with other teams such as the Thames Water Contact Centre & Complaints teams, the relevant project teams and the Thames Water teams looking after corporate comms channels such as the website, Thames Water Live, the Twitter account etc
- Ensure eight2O delivers exceptional customer service
- Act as a customer champion and be the voice of the customer
44
Client Experience Coordinator Resume Examples & Samples
- Minimum two-years’ experience in office processes and office administration procedures
- Expert organizational skills and ability to multi-task
- Preferred qualifications include prior working experience with SAP systems
- 1-year. Pre-employment Drug and E-Verify Social Security # Verification required
45
Customer Experience Coordinator Resume Examples & Samples
- Establish, review and present content and objectives which are designed to improve the customer experience (e.g. call verification screen assistance, seamless web design, status update messaging system, VRU enhancements)
- Design business plans to minimize customer impact and improve the customer experience
- Assist in providing resolution to discovered customer service issues
- Responsible for creating departmental uniformity for general customer communications (e.g. departmental due diligence to project a seamless company communication style, quality control, special projects)
- Analyze customer feedback and create suitable customer experience solutions
- Develop and communicate vision and expectation levels to department management, based on customer requests and feedback
- Establish face-to-face or conference call meetings with departments, as necessary
- Solicit communications with company departments to enact new process’s and or system adjustments
- Develop and execute related business unit plans to retain and grow the customers experience line of business (e.g. agent communication and talk off design)
- Define, develop, and train unit members / call center representatives on roles, responsibilities and accountabilities (e.g. design job aides, streamline department processes that coincide with the customer experience)
- Provide tools needed for the business unit to accomplish stated objectives (e.g. scripting to include internal agent talk-offs, web, VRU, I3, iChat and external scripting as requested)
- Assist to selecting, coaching, and training qualified staff and department members (e.g. first contact department representative for new hire training)
- Identify and propose operating decisions and needed adjustments to achieve positive business results as it pertains to the customer experience (e.g. process enhancements to include internal agent process, web, VRU, I3,eChat, live person, right fax and external processes as requested)
- Other duties, responsibilities, and job functions as assigned
- A minimum of 3 to 4 years of progressive experience in mortgage lending/servicing, including leadership roles in a consumer loan or mortgage operation. or an equivalent combination of education and experience
- Must be flexible, organized and have the ability to manage and prioritize daily assignments to include conducting preliminary surveys necessary for research, looking up data and finding research material for the study and ensure accuracy of the information being researched
- Solid interpersonal and relationship building skills
- Analytical with the ability to detect problems in the department workflow
- Ability to multitask on various items while meeting strict timelines and deadlines
- Candidates should have the ability to handle standard office equipment (e.g. personal computer, calculator, copier, facsimile machine, scanner, microfilm reader, etc.)
- Candidates should be able to use common office suite software (Microsoft Office Products)
- Excellent skills in using Microsoft Excel
- Knowledge of GSE (FHLMC/FNMA/GNMA) servicing practices
- Knowledge of government mandated servicing practices
- Knowledge of customer experience communication applications (e.g. web infrastructure, voice response unit, internal contact phone systems and external processes)
- Knowledge of state and federal laws and VA/FHA regulations applicable to mortgage and consumer lending. Knowledge of loan processing, closing and servicing practices Thorough knowledge of mortgage loans, including various types of loan products such as conventional, ARMs, ELOC, etc., and their related documentation and loan servicing practices
- Ability to monitor and analyze trends, data and quality assurance results; formulate, recommend, and implement appropriate strategic and tactical changes to enhance production and customer satisfaction
- Ability to manage multiple tasks, set priorities and make decisions
- Demonstrated supervisory skills with the ability to motivate, mentor, train, coach and evaluate staff performance
- Ability to communicate with all levels of the organization and with external customers
- Strong instructing and advising skills
- Ability to work collaboratively with peers, company managers, vendors, investors, clients, end users and vendors in a team environment to attain common goals
- Intermediate to advance knowledge of automated loan servicing systems; ability to use personal computers, peripherals and applications specific to organizational needs
46
Employee Experience Coordinator Resume Examples & Samples
- Prepare source data for HR systems as needed
- Data entry in Workday
- Onboard new hire
- Participate / Host the new hire 4 days onboarding week
- Manage data changes in HR systems
- Generate reports from data in HR systems
- Manage HR files
- Assist with system updates as needed
- Validate, detect, troubleshoot and resolve data issues
- Assist with the audit of HR data to ensure compliance and data integrity
- Identify opportunities to improve processes through HR systems
- Assist with developing training and process documentation on HR system functionality
- Conduct daily audits and validations of transactions processed
- Conduct regression testing during improvements upgrades to Workday
- As we develop or update Business Processes, documentation needs to be developed and revised
- Experience using/working with HR systems
- Workday experience required
- High computer proficiency
- High attention to detail and organizational skills
- Ability to handle data with confidentiality
- Experience using Office applications EE
- Customer focus and service
- High communication skills with customers
- 1-3 years’ experience in HR preferred
- Working in dynamic teams across continents and time zones
47
Guest Experience Coordinator Resume Examples & Samples
- Respond to customer emails, phone calls, and letters
- Thoroughly investigate guest questions and concerns
- Use Quickbase to assign guest issues to the appropriate theatre location
- Monitor follow-up replies from theatre managers
- Use email to assign general queries to the appropriate department or theatre location
- Work closely with all necessary departments to resolve issues
- Maintain the guest service log on a weekly basis
- Manage and respond to all Bright Ideas applicants
- Share complimentary guest emails, phone calls, and letters with the theatre manager, District Director, Executive Vice President, and Theatres PEER Committee as received
- Ability to listen to guest concerns to determine potential causes and solutions
- Thorough knowledge of all Marcus Theatres policies and procedures
- Ability to operate independently and in a team structure
- High School Diploma. Associate or Bachelor’s degree preferred
- Thorough knowledge of business applications including, but not limited to Microsoft Word, Excel, and Outlook
48
Psegli Digital Customer Experience Coordinator Resume Examples & Samples
- Execute projects and campaigns to support digital program participation objectives: paperless billing, My Account, electronic payments, etc
- Work with vendors as appropriate in the execution of customer communication campaigns and incentive fulfillment
- Manage timelines, deliverables and requirements for marketing and digital projects
- Develop understanding of and ability to query internal company databases (Microstrategy / Data-Warehouse/Seibel) to create targeted customer lists and segments
- Apply best practices and industry knowledge of traditional and digital marketing including web, social media, email, direct mail, collateral, signage, giveaways, events, etc
- Analyze and report on campaigns results
- BA / BS Marketing Degree or equivalent degree and a minimum of 2 years of experience in market campaign development, campaign analysis, list management
- Excellent computer skills, specifically in Microsoft Outlook, Excel, PowerPoint and Word
- Candidate must possess planning and organizational skills
- Analytical skills and attention to detail
- Must also have a sense of teamwork and initiative
- Results oriented
- Advanced degree: MBA
49
Field Experience Coordinator Resume Examples & Samples
- Maintain communication with candidates, university supervisors, faculty members and community/district stake-holders regarding placement confirmations and information,
- Prepare correspondence, reports, memorandums, etc. Independently respond to letters, emails and general correspondence of a routine nature. Responsible for final proofreading of documents,
- Process and confirm memorandums of understanding with school districts,
- Distribute and collect survey assessment data from cooperating teachers, student teachers, and university supervisors,
- Collect and verify candidate field experience prerequisites,
- Organize and maintain candidate field experience completion documentation,
- Revise, update, and publish all supervision forms and handbooks pertaining to field experience and clinical practice,
- Track stipends for each practicum and clinical practice experience and payment requests,
- Arrange cooperating teacher and university supervisor trainings,
- Assist students, faculty and the community as assigned throughout the day,
50
VIP Experience Coordinator Resume Examples & Samples
- Work with the Box Office Manager to set pricing for individual upgrades
- Work alongside Premium Seat Sales Coordinator to ensure smooth operations for both sets of guests
- Be the point person for VIP area set-up and execution
51
Client Experience Coordinator Resume Examples & Samples
- Must Have: Minimum two years’ experience in office processes and office administration
- Must Have: One to two years handling client telephone communications
- Good telephone and communication skills
- Enjoy providing solutions with a customer centric attitude
- Competence in Microsoft Outlook, Word and Excel
- Effective, friendly and productive telephone skills
- Data entry experience with contracts and work orders
- Associate Degree preferred, but not required
