Collections Coordinator Resume Samples
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Collections Coordinator Resume Samples
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JS
J Schaefer
Jaylon
Schaefer
84792 Keagan Field
New York
NY
+1 (555) 988 6083
84792 Keagan Field
New York
NY
Phone
p
+1 (555) 988 6083
Experience
Experience
Dallas, TX
Collections Coordinator
Dallas, TX
Spinka, Rippin and Reichel
Dallas, TX
Collections Coordinator
- Provide assistance during monthly billing cycle to Billing Specialists and Director
- Identify misapplied customer payments, request AR Supervisor/Dept Manager work with Cash Application Department to fix the misapplied cash
- T-CODES – XD03 - FBL5N - UDM_Specialist -Collection Specialist Worklist, Customer Line Items, Display Customer, Dispute Management
- Works all collection-related work queues, requests, documents, escalations, and issues in a timely manner or trouble-shoots issues as necessary
- Working with bankruptcy or collection attorneys and repossession agents
- Assertive, proactive, courteous and professional.Responds timely to requests for assistance
- Communicates with management and team members when noticing billing errors, payer changes and cash application errors
Chicago, IL
Accounts Receivable Collections Coordinator
Chicago, IL
Emmerich, Berge and Pfannerstill
Chicago, IL
Accounts Receivable Collections Coordinator
- Handle specific monthly activity by preparing spreadsheets of write-offs and adjustments for approval by Management
- Assist in preparation of bad debt reserve
- Perform a daily review and resolution of blocked documents
- Perform customer account reconciliations and aid in resolution of billing issues
- Review AR aging report daily and develop plan to resolve outstanding balances
- Work with cash application for accuracy and timeliness, including customer account discrepancy resolution
- Provide account analysis and response to P&L/Balance Sheet questions
present
San Francisco, CA
OTC Credit & Collections Coordinator
San Francisco, CA
Moore-Carroll
present
San Francisco, CA
OTC Credit & Collections Coordinator
present
- Work cooperatively with the AR team and provide payment verification
- Establish and maintain effective and cooperative working relationships with other areas of the business
- Provide regular feedback on performance direct reports
- Train team and review their work
- Manage the month end process
- Provide customer service regarding collections issues
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Florida Atlantic University
Bachelor’s Degree in Business
Skills
Skills
- Strong attention to detail
- Excellent verbal communication skills; ability to handle multiple tasks
- Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position
- Proficient level of software proficiency in using PC software to support activities, especially Microsoft Office
- Positive and professional “ can do” attitude with the ability to prioritise workload and work off own initiative
- Ability to work well in a team environment. A good team player
- Has a keen eye for detail and can readily identify issues that will impede a process
- Highly organized
- An innovative person, with strong interpersonal skills always seeking to make improvements
- Ability to effectively communicate at all levels and challenge as appropriate
15 Collections Coordinator resume templates
Read our complete resume writing guides
1
Collections Coordinator Resume Examples & Samples
- High school diploma or higher preferred
- 2+ years of collections experience in a homecare environment
- Working knowledge of Microsoft Outlook and Microsoft Excel
- Experience with reviewing EOP/Remittance, making necessary invoice adjustments and re- billing on UB04 and HCFA1500 A+
2
Collections Coordinator Resume Examples & Samples
- 2+ years of experience in Customer Service role
- Post-High School education/training or equivalent combination of education and experience
- Previous experience with Accounting, Reconciliations, Accounts Receivables, etc
- Solid quantitative and analytical skills
3
Accounts Receivable / Collections Coordinator Resume Examples & Samples
- Accurate typing at 30 words per minute
- 1-3 years' experience on the telephone
- Prior telephone collections experience
4
Collections Coordinator Resume Examples & Samples
- Must have a High School Diploma or equivalent. An Associate’s Degree is preferred
- 3+ years of B2B collections experience in Accounts Receivable Collections
- Advanced Excel Skills
- Must be able to work a Full-Time work schedule working Monday – Friday, normal business hours
- Must consent to a criminal background check and drug test prior to employment with company
5
Senior Digital Forensics & Collections Coordinator Resume Examples & Samples
- Coordinate and manage the team’s activities related to the data collection, imaging and preservation of identified client data
- Conduct forensic collections of electronic evidence, including computer-related equipment, network devices, and information systems
- Physically disassemble and examine computers and related hardware
- Data extraction from forensic images for eDiscovery platforms
- Use forensic software/hardware applications to analyze electronic media
- Collect, transport, label, and secure evidence. Finalize written reports of forensic examination findings to include procedures used and evidence locations
- Identify, analyze and resolve any data errors or integrity issues. Ensure continuous integrity of collected source data and media
- Provide consulting services to clients regarding recommended processes and best practices, related to the collection and preservation of data
- Serve as primary liaison between key clients, outside counsel, IT departments, and third-party vendors for assigned matters
6
Collections Coordinator Resume Examples & Samples
- An innovative person, with strong interpersonal skills always seeking to make improvements
- Ability to effectively communicate at all levels and challenge as appropriate
- Ability to work well in a team environment. A good team player
- Positive and professional “ can do” attitude with the ability to prioritise workload and work off own initiative
- A key supporter and implementer of changes that occur across OneFinance
7
Collections Coordinator Resume Examples & Samples
- Strong Banking or Credit Union collections experience with Consumer Loans ( Credit Cards, Auto Loans, Signature Loans, Home Equity Loans)
- Knowledge and experience with consumer bankruptcy
- Experienced in EXCEL (Intermediate) a must
- Presentation skills a must
- Prepare monthly report to Management and Board of Directors on delinquency and recommended charge offs
- Quarterly regulatory reporting on charge offs and delinquent loans
- Great telephone customer service skills, daily telephone contact with members required
- Working in team setting
- Working with bankruptcy or collection attorneys and repossession agents
- Ability to read Consumer Credit Report and recommend collections strategies to management
- Ability to mitigate and resolve collections related complaints
- Financial analysis skills a must
- Debt collections knowledge of Unfair or Deceptive Acts or Practices (UDAP) regulations
8
Asset Recovery, Collections Coordinator Resume Examples & Samples
- Manage the Financial Advisor termination process for all Advisors within UBS Financial Services, Inc. which primary includes clearing terminations with the branch office and outside counsel to ensure proper protocol was followed and if there any legal issues involved with the termination
- Initiate collection process which includes demand letters along with phone and email contact for all outstanding loans from recently terminated Financial Advisors
- Monitor collection of cases under a payment plan and track status for all collection cases under legal action
- Make recommendations as to course of action on all unpaid loans within set timeframes
- Report portfolio statistics and case status on a monthly and quarterly basis
- Record, post, and deposit all payments received on a daily basis
- Manage and maintain records for all collections within the Asset Recovery Department on a daily, weekly, and monthly basis
- Additional collection activities for other 3rd party clients required
- Bachelors' degree preferred, but not required
- 3+ years of high-end collections experience with financial services companies or broker / dealers
- Highly proficient in the use of various Microsoft applications (i.e. Outlook, Excel, Word, and PowerPoint)
- Ability to focus; prioritize; and to perform accurately in a fast paced environment
- Excellent communication, interpersonal and organizational skills required
9
Collections Coordinator Resume Examples & Samples
- Receive payment and post amount paid to customer account
- Research and resolve payment discrepancies
- Review AR aging to ensure compliance
- Contact delinquent account customers
- Provide support to the Collection team in preparing reports for month end closing
- Address any data discrepancy issues across all open projects to the management
- Bachelor’s degree in Finance or Accounting
- One year of Accounts Receivable experience preferred
- Computer skills required, including advanced proficiency in Excel and Microsoft Office applications. Experience with billing and traffic systems preferred
- Ability to prioritize and handle multiple tasks in a fast-paced work environment
- Ability to work well under pressure and meet deadlines
- Able to build effective partnerships with internal customers and work as part of a team
- Demonstrate sound work ethics, respect, team building, and cultural sensitivity and awareness
- Must speak fluent Spanish and English
- Self-motivated, results-oriented
- Strong background in analysis and reconciliations
10
Senior Accounts Receivable & Collections Coordinator Resume Examples & Samples
- Review and analyze accounts receivable aging
- Demonstrated knowledge and ability to understand the electronic billing life cycle process in order to take the appropriate actions to resolve accounts receivable
- Contact clients via phone, email, and formal letters to follow-up on status of unpaid invoices
- Negotiate, document, and arrange payment schedules
- Documents collection status using the Firm’s Collection Notes system
- Assists with special projects, including creating, formatting, and editing Excel spreadsheets
- Maintains frequent telephone contact with clients regarding questions concerning the status of their receivables
- Types statements and correspondence using the computer which includes preparing charts and tables using Microsoft Word and Excel
- Performs other duties as assigned or as judgment or necessity dictates
- Degree is highly preferred, not required
- 7+ years of experience, required
- Law firm industry highly preferred, OR professional services firm, required
- STRONG communication, required – will be talking with CFO and senior executive level daily and have a lot of client interaction
- Ability to handle difficult clients and situations; thick skin
- Experience with high volume of transactions and fast paced environment
11
Collections Coordinator Resume Examples & Samples
- Minimum Associates degree in Business, Accounting or Finance required, higher degree preferred
- Minimum two years experience with professional services time and billing software such as Elite Enterprise or Aderant Billing Expert is preferred
- Minimum two years experience with professional services inventory management software, such as ARCS from Minisoft or *Collect from Select Associates
- Minimum two years experience in a professional services environment (legal, accounting, consulting, engineering, etc.) working in a Finance department collections role
- Demonstrated proficiency with Excel spreadsheets required
- Excellent verbal, written, negotiation and interpersonal skills
- Demonstrates exemplary customer service while always mindful of process improvement
- Assertive, proactive, courteous and professional.Responds timely to requests for assistance
- Prioritizes, handles multiple tasks simultaneously and is flexible
- Has a keen eye for detail and can readily identify issues that will impede a process
- Demonstrates initiative, an analytical thought process, critical thinking and a consistent ability to identify and communicate opportunities to improve existing processes
- Accurate and timely with completion of all tasks
- Thorough and follows through on assigned projects and tasks
- Works in a team environment and collaborates with others across the firm
- Works effectively with multi-office responsibility as well as a culturally and educationally diverse environment
- The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of responsibilities and requirements
12
Junior Collections Coordinator Resume Examples & Samples
- Bachelor’s degree (preferably in Finance) or studying towards it
- Excellent Customer service skills
- Flexibility and able to handle change
- Advanced level of English; knowledge of Spanish or Italian is highly preferable
13
Recovery Collections Coordinator Resume Examples & Samples
- Receive and forward all incoming Recovery Collection mail and faxes to the according Specialist
- Experience: Customer Service preferably in Auto Finance
- Education: High School Diploma or equivalent
- Communication skills: Excellent communication, problem solving and negotiation skills required
- Flexible: Ability to operate efficiently in an unstructured, ambiguous and constantly changing environment. Willingness to work overtime as needed to attain desired results
- Proficiency in Microsoft Word and Excel required
- Ability to organize multiple projects, exercise good judgment, maintains a high level of confidentiality, exhibit a professional demeanor and possess a mature presence
14
Collections Coordinator Resume Examples & Samples
- Bachelor's degree (preferably in Finance), or studying towards it
- Excellent computer skills, ability to use Gmail, and MS Office (especially Excel)
- Excellent customer service, communication and negotiation, and problem solving skills
- Ability to work in late shifts (14:00-23:00)
15
Business Collections Coordinator Resume Examples & Samples
- Manage all Government, National and Major Account collection activity on all stages of delinquent Wireless and Wireline accounts
- Identify and resolve all outstanding issues preventing payment including customer service related matters
- Emphasis placed on suspension prevention and early account rehabilitation
- Achieve departmental and company objectives to minimize bad debt, improve quality of A/R and reduce churn
16
Collections Coordinator Resume Examples & Samples
- Minimum two years experience with professional services time and billing software such as Elite
- Demonstrates initiative, an analytical thought process, critical thinking and a consistent ability to identify
- Works effectively with multi-office responsibility as well as a culturally and educationally diverse
17
Collections Coordinator Resume Examples & Samples
- Contact clients, patients or insurance carriers with past due accounts for payer information
- Use of internet for research on clients and insurance carriers
- Prepare various reports and payment plans
- Recommend accounts to be placed with agency
- Maintain resolution and call records and other documentation
- Other duties, tasks and projects as assigned/as needed
18
Collections Coordinator Resume Examples & Samples
- Accounting or Finance Background
- Knowledge of basic math principles
- Excel 2007
- Dynamics A/X a plus
19
Collections Coordinator Resume Examples & Samples
- Sample trafficking and management liaising between the team and fashion cupboards
- Team coordination
- Database management
- Junior Press liaison
- Reporting and analysis for team
- Supports the team in any ad hoc duties
- 1 years assistant experience in high end fashion and / or luxury goods either agency or in house
- Experience in sample trafficking and management
- Excellent word, powerpoint and excel skills
- Extremely and demonstrably well organised and polished
- Efficient and can do attitude
- Languages would be beneficial
20
Senior Collections Coordinator Resume Examples & Samples
- Contacts clients through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
- Obtains agreement, after discussion with client, on potential balance payoff and/or payment terms within stated level of authority and guideline limits
- Performs research and documents on various computer systems client information regarding current status, payment expectations, notes of conversations and other relevant information
- Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
- May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity
- 3+ years of Collections related experience
- Experience with MS Word with the ability to create basic documents
- Experience with MS Excel with the ability to do basic formulas, formatting, and data entry
- Experience in Customer Service
- Medical Billing Experience
21
Collections Coordinator Resume Examples & Samples
- Follow up on assigned insurance accounts
- Make outgoing insurance calls on accounts
- Notify Management of any issues or concerns that may arise
- Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and collection experience
- This function is responsible for insurance premium collections
- Positions in this function contact insurance companies to determine reason for payment delinquency
- Negotiate and advise on collection of overdue claims and take appropriate action to recover overdue payments
- Handles unresolved inquiries/issues
- Responsible for developing, implementing, maintaining and managing organization policies on collection practices
- Submit written appeals to payers to overcome denials
22
Collections Coordinator Resume Examples & Samples
- Support the collection efforts by processing all collection agency placements and inquiries
- Oversee bankruptcies and prepare monthly reporting for management
- Process online journal entries
- Respond and assist inquiries from internal locations as well as third party agencies
- Liaison for collection agencies
- Other clerical duties as assigned (phone coverage, sorting and distributing incoming mail)
- Knowledge of bankruptcy, accounting, and bookkeeping procedures
- Excellent verbal communication skills; ability to handle multiple tasks
- Must be proficient in Microsoft Word and Excel
- High School Graduate / GED required
- 2 years Business Experience
23
Business Collections Coordinator Resume Examples & Samples
- Provide AR analysis as required including the preparation of monthly AR reports which include monthly analyses of delinquent accounts and provides reporting on high-risk customers with recommendations for resolution
- Coordinate cross-functional resources in order to manage cash collections and minimize risk of credit losses
- Investigate and resolve all payment discrepancies and invoice disputes within established guidelines to support the timely collection of receivables. Negotiate the resolution of collection matters with customers, engaging Sales, Finance and support teams, as necessary
- Analyze financial statements of large, high-risk customers and report findings and recommendations to management
- Identify accounts requiring collection agency activity and coordinate with management to make recommendations on In House Recovery placement
- Provide customer service for billing and collection issues, review account adjustments, review client discrepancies and address short payments
- A Bachelor's degree or equivalent work experience
- Must be willing to engage external and internal customers daily to aggressively drive resolution of complex issues
- Must be goal oriented and able to work in fast-paced environment
- Results and detail orientated with excellent organizational skills
- A high degree of analytical capability with the demonstrated ability to identify and assess key points, implications and recommendations
- Exceptional written and verbal communication skills, with ability to clearly articulate complex ideas
- Ability to successfully and diplomatically negotiate with internal and external entities
- Uses experience to directly influence others outside of department or function
- Demonstrated ability to work in a team environment
- Manage commitments, deadlines and escalations effectively
- Ability to work independently with a strong work ethic and desire to succeed
- Ability to work flexible hours
- Strong Proficiency with Excel worksheets, creating pivot tables, etc
24
Collections Coordinator Resume Examples & Samples
- Provides and manages claims follow up with all payers to ensure rapid and appropriate payment
- Ensure invoices are submitted timely and accurately
- Works all aspects of claim including but not limited to submitting appeals
- Ensure compliance with a variety of regulatory agencies and payers
- Communicates with management and team members when noticing billing errors, payer changes and cash application errors
- Receive and respond to patient/payer questions or complaints regarding billing or service
- Generating various financial reports for client management
- Reception duties as needed
- Cross training for and performing various other functions as required
- Participates as necessary in care conferences and meetings related to BioRx patients
- Works with Billing and Intake teams to resolve claim issues
- Strong organizational and time-management skills
- Demonstrates effective communication skills with patients, family members, other staff members and outside organizations or persons
- Professionalism
25
Collections Coordinator Resume Examples & Samples
- Efficient and timely collection of accounts receivable through use of on-line collection systems and standardized processes to follow up on accounts
- Screen and analyze accounts receivable data
- Taking initiative and contact customers, send collection letters, and record activity
- Conduct meetings with sales representatives and managers
- Perform general administrative functions including; answering the phone, filing, maintaining databases, tracking information, preparing agendas, arranging and attending meetings as directed
26
Accounts Receivable Collections Coordinator Resume Examples & Samples
- Review assigned accounts receivable aging(s) on a daily basis and provide collection plans on past due balances
- Contact delinquent customers for resolution of past due invoices and negotiate payment arrangements when necessary
- Perform a daily review and resolution of blocked documents
- Perform customer account reconciliations and aid in resolution of billing issues
- Prepare credit memos and refund requests as needed
- Reconcile accounts to ensure credit and payments on account are resolved timely and kept to a minimum
- Act as the key contact for the customer for all identified collections-related issues
- Work with the business partners to provide visibility into collection activities and be able to respond to both internal and external customer requests
- Support company and departmental objectives with regard to accounting controls and transaction approval requirements
- Provide account analysis and response to P&L/Balance Sheet questions
- Handle customer disputes and follow through to resolution
- Resolve short pay balances with the customers
- Work to ensure bad debt and DSO is minimized through proper collection due diligence
- Assist in preparation of bad debt reserve
- Maintain policies and procedures for assigned processes
- Adhere to the Accounts Receivable approval policies for invoice, credit memo, and payback transactions
- Provide requested information for internal and external auditors
- Review own processes to identify continuous improvement opportunities
- Other duties as assigned and participation in special projects as needed
- Associate degree in Accounting or Business Administration (or 2+ years of high volume collections in a fast paced, dynamic environment)
- Experience with and knowledge of credit and collections techniques
- Experience with general ledger and customer account reconciliation and analysis
- Basic knowledge of accounting theories, methodologies, principles and practices, and the impact of departmental transactions to the financial statements
- Good working knowledge of Microsoft Excel, Word and Power Point, including lookups, pivot tables, etc
- Experience with or the ability to use query tools
- Experience and understanding of PCI Compliance
- Walker, Web Focus, and SEGA experience
- Experience with an ERP system, such as SAP and query tool
- Experience in preparing and organizing reporting and presentations effectively
- Ability to properly and timely escalate collections
- Negotiating payment arrangements
- Critical thinking and decision making
- Cash forecasting and bad debt calculations
- Time management skills and the ability to prioritize tasks
- Accurate and detail-oriented with good follow through
- Ability to sustain high level of confidentiality
- Ability to perform basic data analysis
- Confident and effective communication skills (written and oral) with both internal and external business partners and customers
- Business process improvement skills - ability to recognize and recommend changes to improve own work
- Good organizational skills, ability to work on multiple tasks concurrently
27
Collections Coordinator Resume Examples & Samples
- Extensive experience in the Banking or Credit Union industry, with a keen focus in Collections with Consumer Loans (credit cards, auto loans, signature loans, home equity loans, etc.)
- Strong collections, negotiations and skip-tracing skills required
- Intermediate or Advance knowledge of Microsoft Excel
- Prepare and present monthly reports to Management on delinquency and recommended charge offs, presentation skills a must
- Strong telephone customer service skills, daily telephone contact with members required
- Keen attention to detail
- Ability to read Consumer Credit Reports and recommend collections strategies to management
- Ability to research and resolve collections related complaints
- Financial analysis skills
- Debt collections knowledge of Unfair or Deceptive Acts or Practices (UDAAP) regulations and Federal Debit Collection Practices Act (FDCPA)
28
Collections Coordinator Resume Examples & Samples
- 2+ years of collections experience
- Microsoft Excel experience (creating and editing spreadsheets, data entry)
- 1+ years of medical collections experience
- EOB experience
29
Collections Coordinator Resume Examples & Samples
- BS/BA in Museum Studies, American History, Information Science/Archives, Anthropology or similar field
- 2-3 years museum experience in a regular professional position (not including temporary, intern or volunteer positions) managing a historical object collection and associated catalog database
- MA/MS in Museum Studies, Information Science/Archives or similar field
- 4 years professional museum experience managing historical object collection and associated catalog database
- 2 years of experience creating records in Past Perfect
30
Medicare / Medicaid Collections Coordinator Resume Examples & Samples
- Qualified candidates much have three to five years prior office experience
- Proficient in MS Word, Outlook and Excel
- Good math, typing and communication skills
31
Collections Coordinator Resume Examples & Samples
- Prepare- update collection reports by adding new cases and existing cases to system or spreadsheet and update status on cases
- Identify outstanding – delinquent accounts receivable and analyze information and decide action needed
- High School diploma or equivalent, with a minimum of two (2) year related experience
- Knowledge of accounts receivable procedures and practices
- Strong knowledge of Microsoft Office, specifically Excel, Word and Outlook Exchange; proficient in Internet Explorer
- Communicate effectively with internal and external personnel, both verbally and in writing
- Read and comprehend job-related documents
- Learn carrier rules for payment
- Research and resolve problems with carriers and field personnel
32
Collections Coordinator Resume Examples & Samples
- High school diploma required
- Bachelor degree in Business Administration, Accounting or Finance preferred
- Minimum of 3+ years working in collections and Accounts Receivable
- SAP experience is highly preferred
33
Collections Coordinator Resume Examples & Samples
- Ensure all monthly invoices are provided to clients within department deadlines
- Perform account collections and meet or exceed monthly collections goal
- Enter customer billing information and maintain master customer data files
- Conduct credit reference checks on all new agencies and advertisers and enter credit limits
- Answer all receivable inquiries received in the department ticketing system
- Provide assistance during monthly billing cycle to Billing Specialists and Director
- Assist with annual audit
- Complete special projects at the direction of the Supervisor and Director
- Maintain policies and procedures and utilize best practices
34
Credit / Collections Coordinator Resume Examples & Samples
- Calling customers who are delinquent in their payments of equipment purchases, rentals, service and supplies. Follow up with customers regarding payment plans
- Research paperwork, pricing errors, and deals made between sales people and customers that have not been documented
- Send out reminders and monthly letters to those customers who are delinquent in payment
- Handle specialty accounts to ensure customer satisfaction
- Update COD and termination accounts both manually and by report
- Send out monthly invoices and statements
- Update system with PO numbers
- Review and Release Credit Holds
- Conduct account research and analysis
- Be able to express complex thoughts clearly in writing, perform calculations, keep complex records, and/or deal effectively with people
- Analytical ability required in order to gather and interpret data in situations where problems are somewhat complex. Strong organizational and prioritization skills
- Must possess a positive, proactive attitude, be articulate and have a pleasant telephone demeanor
- Three years' Accounts Receivable and Collection experience required
35
Electronic Data Collections Coordinator Resume Examples & Samples
- Installs AMC360 App on server or PC
- Assists with the Installation of AMC360 App thru Log Me In
- Troubleshoot device sync issues
- Contacts customers for re-install when system has stopped
- Coordinates ASM module for customers who take part
- Codes system according to the standard
- Handles difficult callers and maintains a professional demeanor
- Ability to communicate well with employees and customers
- Ability to download software
- Excellent phone etiquette
- Strong customer service and presentation skills
- Great math and analytical skills
- Great organization skills
- 1-2 years of office experience
- 1-2 years of making outbound calls
- Sales and/or cold calling experience is a plus
- Sit for extended periods of time in an office environment – i.e. at a desk, in meeting room
- Ability to type on computer for data entry
36
Pre Collections Coordinator Resume Examples & Samples
- Works with the Manager, Pre Collections in the screening of prospective candidates
- Provides guidance and/or assists Pre Collection Specialists in communicating with patients via direct outbound calls and the inbound Automatic Call Distribution system (ACD)
- Coordinates the receipt of incoming calls from patients in a timely and expeditious fashion, in attempt to optimize cash flow while representing SLUHN in a positive fashion. This includes assisting with and evaluating charity care and payment plan arrangements
- Assists in the prioritization of work for the respective Pre Collections team
- Works with Pre Collections Specialists ensuring they are able to adequately address patient concerns. Assists in handling more complex issues including receiving supervisor calls from patients or making supervisor calls to patients/guarantors regarding their outstanding balances
- Monitors calls of the Pre Collection team and provides feedback for quality improvements
- Manages and/or maintains the necessary systems/equipment needed to accomplish the job duties of staff within the St. Luke’s Single Business Office (SBO) Coordinates staffing on either one of both of the two Automatic Call Distribution (ACD) systems to minimize call wait times and to maximize outgoing call volumes
- Handles or assists with training refreshers for assigned Pre Collections staff once initially trained on the practice management software
- Works with other members of the management team to develop policies and procedures to maximize revenue and limit bad debt within the St. Luke’s Single Business Office (SBO)
37
OTC Credit & Collections Coordinator Resume Examples & Samples
- Bachelor’s degree in accounting or related field is required
- At least 5 years’ experience in Credit and Collections Accounting
- Proven leadership skills in managing Credit and Collections Teams
- Strong financial modelling and analysis skills
- Luxury fashion retail industry experience preferred
- Track record for delivering continuous improvement. Can provide examples of having led local changes as a means of reflecting strategic-level changes
- Able to generate change commitment amongst teams
- Has built strong and sustainable relationships with a range of external stakeholders and influenced them effectively. Can provide evidence of working collaboratively with peers
- Excellent communication skills and the ability to convey information succinctly and concisely
- Uses a variety of techniques to influence a range of internal and external, technical and non-technical stakeholders across a range of strategic-level issues
- Able to establish personal credibility
- Builds effective relationships through interpersonal skill and technical expertise to aid cross-functional working, delivery and a sense of collaboration and teamwork
- Proactively asks for and acts on personal feedback, developing a high level of self-awareness
- Partner effectively with a wide range of Internal and External Stakeholders. Actively promote all Burberry initiatives
- Presents a welcoming attitude to change and adjusts dynamically to continuous business change and improvement
- Capable and proactively takes on different activities in line with business need
- Can operate both at the strategic and, where required, detailed level
- Displays an affinity for technology’s ability to drive efficiencies and enhance service delivery
- Thinks conceptually and identifies and addresses future challenges and opportunities
- Needs to be comfortable in ‘dealing with the numbers’ - i.e. able to extract strategic themes and trends, compare and convert figures across the group and use high-level figures to make decisions
38
Accounts Receivable Collections Coordinator Resume Examples & Samples
- Resolve past due balances and/or expedite payments
- Review cash payments and resolve any short payments
- Make daily customer deposits via desktop remote teller
- Review AR aging report daily and develop plan to resolve outstanding balances
- Increase customer participation in using our ACH payment system
- Develop positive relationship with customers
- Research and be alert for opportunities to improve the collection processes
- Generate customer statements
- Participate in reconciliations w/Controller
- Participate in monthly corporate reviews
- Work with cash application for accuracy and timeliness, including customer account discrepancy resolution
- Back-up support as needed within the accounting department
- 5+ years in Accounts Receivable
- 2+ years in Collections
39
Accounts Receivable Collections Coordinator Resume Examples & Samples
- Assists the Accounts Receivable/Collections process by maintaining appropriate levels of control to ensure cash collection are conducted in a timely fashion, including the issuing of financial letters at multiple stages of the collection process, developing a systematic approach to contact and review account in a timely fashion, and performing research and analysis on delinquent accounts
- Assists in the problem solving of issues that arise from delinquent accounts by interacting with various departments in the organization, including researching and resolving complex collection inquiries using computer reports, computerized accounting system (Oracle) and interdepartmental resources, etc
- Supports Accounts Receivable activity by reviewing and monitoring all accounts and maintaining appropriate controls to ensure accuracy of information. This includes analysis of monthly aging detail and explanation of variances from month to month. Also provides detail explanation of outstanding balances as requested
- Understanding of the collection and bad debt procedures
- Associate or Bachelor's Degree in Business or related accounting /finance experience
40
Collections Coordinator Resume Examples & Samples
- Set follow up (Resubmissions) in the FSCM(Financial Supply Chain Management )SAP software system, so that follow up reminders will appear on the Worklist. These follow up reminders are set after conversations with customer where a customer commits to mailing a payment by a specific date. Resubmission message appears on the date the check is supposed to appear. If payment is not received, collector is reminded to make a follow up collection call regarding the payment required to secure payment in a timely manner
- Various administrative customer support work as follows
- Provide customer with copies of missing invoices, request copies of invoices from branch if the A/R copy is not in the Route Envelope sent in from the field
- Request write off of these invoices against the branch P&L if branch is not able to provide a signed copy of the invoice, after a dispute is created (Dispute Management)
- Answer customer questions about weekly/monthly statement
- Identify misapplied customer payments, request AR Supervisor/Dept Manager work with Cash Application Department to fix the misapplied cash
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Collections Coordinator Resume Examples & Samples
- Processes claims accurately and timely
- Performs collection calls and is persistent with aging accounts
- Notifies supervisor of problem accounts
- Processes denials and secondaries promptly
- Submits appropriate documentation for adjustments to supervisor
- Acts as backup for intake coordinator when needed
- Updates and maintains contract pricing
- Assists month-end closing as scheduled to assure timeliness
- Attends required in-services each year
- Knowledge of HCPCS coding
- Knowledge of ICD 9 coding
- Knowledge of electronic billing
- Excellent calculation/math skills
- Ability to understand insurance contracts for billing purposes
- Ability to prioritize and handle multiple tasks and projects concurrently
- Proficient level of software proficiency in using PC software to support activities, especially Microsoft Office
- The ability to work with confidential material and maintain confidentiality is required along with sensitivity to employees and customers needs and data
- Proficient analytical skills
- Proficient in MS Office
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Collections Coordinator Resume Examples & Samples
- Create and generate outgoing collection notices to owners via internal or third party vendor mailings
- Addresses all internal and external collection-related issues and concerns in a professional and courteous manner
- Receives all mail and e-mail correspondence and issues written response in a timely manner
- Works all collection-related work queues, requests, documents, escalations, and issues in a timely manner or trouble-shoots issues as necessary
- Issues and/or reviews all collection-related legal and non-legal documents for associations eligible for processing collections internally (i.e., not through an attorney's office)
- Handles collection calls, e-mails, and escalations as necessary
- Sets up and/or reviews payment plans per customers' requests
- Tracks payment plans and records notes as appropriate on owners' accounts
- Sets up ACH information for owners related to payment plans and updates banking records as directed by management
- Updates accounting systems for address change requests received via e-mail or return mail
- Serves as backup for all in-bound calls (second-line to FirstService Residential call center agents) relating to property or accounting issues and responds in a timely manner
- Makes all appropriate notations in accounting systems pertaining to payment plans, settlements, closings, payments, etc
- Completes, reviews, and files database merges ("mail merge") from accounting source systems and internally created form letters and documents to be mailed to residents/owners regarding collection and other related notices
- Consistently adheres to business procedure guidelines
- Demonstrates flexibility and has the ability to work on multiple tasks
- Resolves and follows-up on all internal and external issues
- Maintains the highest level of customer care while demonstrating a friendly and cooperative attitude
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Special Collections Coordinator Resume Examples & Samples
- Screen incoming calls and provide telephone coverage for the work area with complete professionalism. Provide detailed information to patients or other callers who request autologous and/or directed blood donations and keep accurate records of all such inquiries. Provide education about products, shelf life and donation requirements (timing of donations, financial arrangements, etc.)
- Accept hard copy, fax or phone orders from physicians for autologous, directed and therapeutic phlebotomy donations. Triage requests to ensure the scheduling activities are performed in accordance with patient need dates
- Contact the patient and administer the pre-scheduling health history screening. Maintain knowledge of blood products and corresponding expiration dates, special attributes, e.g., irradiation. Maintain knowledge of medical terminology, surgical procedures and drug terminology. Refer questionable histories to the supervisor
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OTC Credit & Collections Coordinator Resume Examples & Samples
- Previous experience in C&C Accounting
- Knowledge of SAP experience (or any other purchasing order systems) preferred
- Track record of working well under pressure to achieve deadlines
- Excellent communication skills and the ability to convey information succinctly and concisely to non-finance team members
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Accounting / Collections Coordinator Resume Examples & Samples
- Bachelor’s degree in Business, Accounting, Finance or equivalent work experience
- 2+ years of collections/accounting/billing experience in a law firm
- Proficiency in MS Excel and Word
- Highly organized and able to handle multiple tasks efficiently
- Excellent interpersonal and communication skills with the ability to communicate clearly and concisely with senior management and partners
- Ability to adapt to cyclical periods, peak work loads, new assignments and work independently to meet deadlines
- Legal AR or collections knowledge
