Sales Service Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the sales service representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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MP
M Pfannerstill
Marisa
Pfannerstill
3676 Trantow Springs
Philadelphia
PA
3676 Trantow Springs
Philadelphia
PA
Experience Experience
01/2016 – present
Dallas, TX
Technical Sales & Service Representative
Dallas, TX
Technical Sales & Service Representative
01/2016 – present
Dallas, TX
Technical Sales & Service Representative
01/2016 – present
  • Provide Sales and Service support to ensure maintenance and expansion of business at existing account, including management of a consignment inventory program
  • Perform market analysis and develop sales strategies based on analysis
  • Incumbent will participate in Continuous Improvement Team, and problem resolution meetings with Plant Operations and Management
  • To build strong and close working relationship within all departments and to make sure the interests of PPG are met in all discussions
  • Provide technical training to clients and communicate customer feedback for future product developments
  • Assist in developing new customers in markets already served
  • Manage sales support activities for assigned customers
03/2012 – 08/2015
Detroit, MI
Sales & Service Representative
Detroit, MI
Sales & Service Representative
03/2012 – 08/2015
Detroit, MI
Sales & Service Representative
03/2012 – 08/2015
  • Explore and implement new ways to improve customer service, improve metrics and create value for the business partner
  • Achieve higher levels of proficiency in this role by providing effective advice to clients regarding our products, services, and solutions
  • This position is a Float position and will provide coverage to multiple branch locations.
  • Potentially conduct joint calls with claim center personnel to network body shops
  • Develop strong relationships within the insurance account
  • Work with sales and operations to further the relationship with the insurance company
  • Identifies and communicates suggestions for improvements in all areas of business
08/2007 – 11/2011
Dallas, TX
Sales Service Representative
Dallas, TX
Sales Service Representative
08/2007 – 11/2011
Dallas, TX
Sales Service Representative
08/2007 – 11/2011
  • Identifying, developing and managing new accounts/new business in your territory
  • Track plan delivery and post results
  • Provide customer with neatly merchandised displays and shelves, maintain full shelf conditions, properly rotated stock and accurate price tags/POS in all departments
  • Provide support during shelf resets for assigned stores
  • Mange the efficient processing of NDA and other legal documents with the Turlock Headquarters
  • Sales objectives, campaigns and promotions, sales brochures and order guides, sales presentations, sources of product and distribution, maintaining schematics and uses, and proper merchandising
  • Help coordinate Customer Presentations and Demos with Culinary, R&D, Sample Lab, Marketing and Sales. This includes coordinating shipments, consolidating and editing presentations, securing samples, prepare UPS and Fed Ex labels, etc
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
West Virginia University
Bachelor’s Degree in Engineering
Skills Skills
  • Highly motivated with a strong business work ethic, positive attitude and professional demeanor
  • Highly proficient in Microsoft Office products, including Excel, Word and PowerPoint
  • Ideal candidate will be a “foodie” with a strong passion for the food industry
  • Ability to plan an efficient geographical daily route using a customer list provided. (Google Maps, GPS, etc.)
  • Basic abilities with MS Office Applications
  • Exceptional written and oral communication, presentation, and negotiation skills
  • 1 year retail or direct customer contact experience would be beneficial but not mandatory
  • Responsible for the tools and materials provided to execute the job
  • Proven critical thinking and problem solving skills
  • Proven organizational and time management skills
Create a Resume
1

Sales & Service Representative Resume Examples & Samples

  • Handle a high daily volume of incoming service calls while maintaining a composed, friendly demeanor
  • Maintain computerized and/or written records of all Kings customers
  • Make outbound sales calls as required to past Kings ticket buyers and other Kings prospects
  • Handle incoming sales calls from sales prospects as opportunity is provided
  • Meet or exceed weekly and monthly sales and service goals in the areas of Kings ticket packages, groups, and event suites, as well as other arena events such as award shows and family shows
  • Additional responsibilities as assigned by the Manager or Director of Ticket Sales and Service
  • Be passionate about customer service and uphold a strong work ethic
  • Create positive and strong working relationships
  • Be assertive, persistent and results oriented
  • Thrive in a competitive sales environment
  • Possess strong written and communication skills
  • Knowledge of computer programs such as Microsoft Office and Outlook. Ticket software knowledge preferred but not necessary
  • Ability to multitask and consistently re-prioritize based on sales needs
  • Sales experience preferred, but not necessary
  • Excellent phone presence
  • Motivated to have a career in Sports service and sales
2

Sales Service Representative Resume Examples & Samples

  • Candidate must have performed well in previous service or sales-related functions, requiring direct customer contact, demonstrating customer advocacy competencies. Must enjoy a fast-paced environment, with targeted individual, team goals and objectives
  • Bilingual in Portuguese
  • Minimum 1 years of financial industry experience
  • Detail-oriented and able to manage multiple tasks effectively
  • Ability to work both independently and in a fast-paced team environment
3

Industry Sales & Service Representative Resume Examples & Samples

  • Sales and service liaison with dealers, customers and other Caterpillar personnel
  • Train dealers on the product and applications
  • Develop business plans
  • Develop thorough understanding of Cat and Competitive mills to support dealers in selling Cat cutter bits
  • Accountable for identification, analysis, and resolution of issues
  • Perform complex analysis work, identify, and resolve problems that are more strategic in nature
  • Work closely with NPI teams, District Parts and Service Sales Representatives (PSSR) on developing solutions for customers and dealers
  • Assist Caterpillar Dealers develop and implement customer solutions including marketing plans, sales coverage, merchandising programs, product value requirements, and pricing issues
  • Grow cutter bit and drum sales through increased participation in business opportunities to result in higher population and downstream future revenue sales and profitability
  • Understand profit streams opportunities and generate profit throughout the customer and product lifecycle
  • Regularly interface with dealers and customer to minimize the commercial impact of customer complaints, ensure customers receive fair value and provide additional customer touch points and future sales
  • Analyze product and application issues and provide resolution
  • Lead product problem management, develop dealer post sale customer contact strategy, and manage warranty/goodwill administration
  • Gain continued experience in the milling and cutter bit industry, enhance communication and people relationship skills, improve problem solving and analysis ability, build and use business skills, enhance use of Caterpillar systems and develop leadership abilities
  • Direct development and continual learning through experience and stay abreast of technology changes
  • Work closely with associations on latest technology
  • Strong communications and leadership skills
  • 6 to 8 years prior experience in selling/marketing carbide /diamond cutter bits in the road construction/milling industry
  • Thorough understanding of road construction milling applications
  • Demonstrated ability to work effectively with dealers and customers
  • Must be willing to travel extensively (50 – 75%), meeting customer and dealers
  • Must be willing to make jobsite visits, including night milling applications
  • Demonstrated ability to work on larger scale, more complex assignments and provide direction to other Parts and Service Sale reps on project assignments
  • Knowledge of Caterpillar dealer operations
4

Industry Sales & Service Representative Resume Examples & Samples

  • Dealer Responsibility: Los Angeles District
  • Location: Field Based – Central / Southern California
  • Sales liaison among dealers, customers and other Caterpillar personnel. You should be very familiar with the company’s processes, systems and methodologies accountable for contributing to the identification, analysis and resolution of needs and problems in an assigned industry. You will be performing complex analysis work, identifying and resolving problems that are less tactical and more strategic in nature. Challenges include developing and meeting expectations in delivering results (Sales to Users, PINS, Sales Variance, Part Sales), considering and recommending alternative courses of actions, making timely decisions and developing greater communication skills. You will work more directly with other Caterpillar units, customers, and possibly suppliers
  • Counseling dealers in developing increased human performance capability; providing guidance on existing and potential customer service issues and improvement measures within the Paving industry; assisting dealers on forecast, sales/rental/used strategy planning and sales techniques; supporting rollout of new products (eg., products, parts, customer service agreements, other service products); analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers; analyzing product application, configuration and utilization that provide the best solution for a customer; assisting dealers with business planning within an industry; creating and promoting programs that increase sales while maximizing price realization; and continuing to develop required proficiency level in the specified foundation competencies and skills
  • Understand and keep current on customer/dealer market needs, understand how and why decisions are made within their work group and organization. You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc. You will apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs. You may provide direction to less experienced personnel
  • This position will have responsibility to support and engage Dealers in the Los Angeles District in the paving and compaction market. Gain dealer commitment to have paving specialists and product support specialist/focus
  • Develop and support Paving Application and Sales Specialists at each of the dealers
  • Develop and support Paving Product Support specialists at the dealers
  • Support dealers on Application and Product Support issues. Requires jobsite visits and customer / dealer discussions. Performance analysis and recommendations to support the customer and dealer optimize the product value
  • Work closely with the product support/product health team on product problem management issues to support the dealer and customer on product support issues. Administer Goodwill claims
  • Developing programs and processes that support the dealers in growing the parts and cutter bit sales
  • A bachelor’s degree in an accredited Business, Marketing or Engineering curriculum
  • 5-8 years prior experience in field assignments or paving products
  • Demonstrated ability to work independently, communicate effectively and work on increasingly more complex assignments and provide direction to lower level reps on project assignments
  • Must be willing to travel extensively (50-70%) as well as relocate based upon business needs
  • Must be willing to make jobsite visits, including night paving jobsites and applications
  • Knowledge of Caterpillar paving products, policies, and procedures
5

Industry Sales & Service Representative Resume Examples & Samples

  • Be a sales and service liaison among dealers, customers and other Caterpillar personnel
  • Be very familiar with the company’s processes, systems and methodologies
  • Accountable for identification, analysis and resolution of needs and problems in assigned industry
  • Perform complex analysis work, identify and resolve problems that are more strategic in nature
  • Develop and meet expectations: deliver results, identify and recommend alternative courses of actions, make timely decisions and develop greater communication skills
  • Direct work with other Caterpillar units, customers, and possibly demonstrate skill in negotiation, building consensus and achieving compromise
  • Accountable for machine, work tools and parts sales forecast, as well as development and implementation of local marketing strategies
  • Assist Cat Dealers to develop and implement customer solutions including marketing plans, sales coverage, merchandising programs, product value needs and pricing issues
  • Grow product & services sales through increased participation in business opportunities to result in a higher product population and downstream future revenue sales and profitability
  • Understand various profit streams and generate profit throughout the customer and product lifecycle
  • Sole owner of after-sales customer advocacy and empowered to use their entrepreneur zeal to determine best actions to balance enterprise, dealer and customer needs for the industry segment
  • Build and maintain partnerships with end users via focus on customer satisfaction; ensure fair-value and regular post-sale customer contact in concert with dealer personnel
  • Proactively resolve issues and provide conflict and problem resolution
  • Lead product problem management, develop dealer post-sale customer contact strategy and manage warranty/goodwill administration
  • Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair-value and promote additional customer touch points and future sales
  • Focus on complaint velocity and problem resolution in all work streams
  • Along with manager, direct development and continual learning through experience and stay abreast of technology changes
  • Gain continued experience in assigned industry, enhance communication and people relationship skills, improve problem solving and analysis ability, build and using business skills, enhance use of Caterpillar systems and develop leadership abilities
  • Minimum of 6 years prior experience in field assignments or in construction equipment industry product sales/marketing/support roles
  • Demonstrated ability to work on larger scale, more complex assignments and provide direction to lower level reps on project assignments
6

Industry Sales & Service Representative Resume Examples & Samples

  • Contribute to the identification, analysis and resolution of needs and problems in assigned industry
  • Perform complex analysis work, identify and resolve problems that are less tactical and more strategic in nature
  • Develop and meet expectations in delivering results, consider and recommend alternative courses of actions, make timely decisions and develop greater communication skills
  • Work more directly with other Caterpillar units, customers, and possibly suppliers
  • Key accountabilities include machine, work tools and parts sales forecast, as well as development and implementation of local marketing strategies
  • Grow product & services sales thru increased participation in business opportunities. This will result in a higher product population and downstream future revenue sales and profitability
  • Sole owner of after-sales customer advocacy and use their entrepreneur zeal to determine best actions to balance enterprise, dealer and customer needs for the industry segment
  • Proactively resolve issues and provide conflict and problem resolution as required
  • Direct own development and continual learning through experience and stay abreast of technology changes. Key learning comes from continued experience in the assigned industry, enhancing communication and people relationship skills, improving problem solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems and developing leadership abilities
  • Minimum 3 years prior experience in field assignments or in construction equipment industry product sales/marketing/support roles
  • Able to work independently and communicate effectively with others in the work group, dealer personnel and customers
  • Able to work on increasingly more complex assignments and provide direction to lower level reps on project assignments
  • Able to build strong relationships with various stakeholders
7

Sales & Service Representative Resume Examples & Samples

  • Respond to inbound client calls, delivering fast and efficient service assisting clients with their financial needs
  • Resolve problems at first point of contact in a friendly and helpful manner and refer to more complex situations to senior officers
  • Look for sales opportunities with all clients and refer to appropriate internal officers
  • Adhere to compliance routines in carrying out transactions
  • As part of your daily routine you will also have to carry out credit functions as this is one of our services to our Cross Border clients
  • Friendly and professional telephone skills
  • Bilingualism would be considered an asset
  • Client service orientation, driven to help clients meet needs or resolve problems
  • Team player, driven to ensure that the whole RBC team is successful in meeting client needs
  • Strong inclination to listen first, respond second; ensure client needs are accurately understood and an appropriate response provided
  • Above average keyboarding and internet / computer navigation skills
  • Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients
  • Information-seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue
8

Inside Sales Service Representative Resume Examples & Samples

  • Coordinate with your NTAP Named Account Manager on overall Sales Strategy and Account Planning
  • Edit Quotes in quoting interface when needed
  • Ensure 100% Asset disposition and decommission assets when needed with SAP Team
  • Meet and Exceed sales and close rate quotas each quarter
  • Present, communicate and negotiate pricing, and contractual agreements effectively with all levels of management in coordination with NetApp Account Manager
  • 4 yr University Degree Preferred
  • 5 years’ experience in sales development/support/operations in a high-tech environment
  • Demonstrated history of consistent goal achievement in a highly automated environment
  • Experience successfully selling into technical user base & senior management
  • Outstanding relationship-building skills with a high degree of responsiveness and integrity
  • High-tech software/Hardware background highly preferred but not required
9

Sales & Service Representative Resume Examples & Samples

  • Assist customers in arranging off-lease vehicle purchases
  • Offer Vehicle Protection Plans to customers interested in purchasing their off-lease vehicle
  • Assist customers who are interested in lease extensions or terminating their lease early
  • Explain to customers the vehicle inspection & turn-in process
  • Meet all customer & Dealer promises as it relates to follow-up on lease-end issues & sales related activities
  • Encourage payment of off-lease invoices
  • Stay abreast of basic product information on Brand VW & Brand Audi products
  • Present end of term options to customers in a persuasive way to optimize vehicle disposition
  • Proven phone experience within the Lease-end Services group or related financial services call center position or phone intensive position
  • Excellent diction, articulation, negotiation, persuasion & listening skills & able to convey high level of confidence & credibility on the telephone
  • High degree of customer & dealer advocacy, concern for customer & dealer satisfaction & able to function well in a team environment
  • Proficient in Microsoft Word & Excel
  • 1-2 years demonstrated experience in an automotive call center or related financial services call center
  • Familiarity with automotive retail & lease financing
10

Sales & Service Representative Resume Examples & Samples

  • Excellent customer service skills; minimum 2 years experience
  • Proven Sales experience, minimum 1 year experience
  • Strong interpersonal, communication (verbal and written) and listening skills
  • Experience working in an environment which is consistently undergoing change; Good problem solving and decision making skills
  • Computer literacy in a Windows environment
  • Developed influencing/negotiating skills sufficient to promote and/or sell banking products and services to customers and resolve customer differences concerning procedures and practices
  • Call center and/or financial industry experience is an asset Flexibility to work shifts, including weekends and holidays is a MUST
11

Customer Sales & Service Representative Resume Examples & Samples

  • 6 months or more customer service experience; 1 or more years preferred
  • 6 months or more working with multiple software applications; 1 or more years preferred
  • 6 months or more sales or retention experience preferred
  • 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred
12

Sales & Service Representative Resume Examples & Samples

  • 30% - Teller Operations: Perform basic teller transactions such as paying and receiving , verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operational authority limit and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages
  • 20% - Service: Answer questions, provide account maintenance and resolve problems for customers concerning products and services provided by the Bank; identify the problem, collect data, secure answers and communicate updates and resolutions to the customer as appropriate. Work with the Operations Services Supervisor (or Operations Services Lead) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent service at all times following the Banks Service Excellence guidelines
  • 10% - Teamwork: Foster teamwork with fellow associates in the branch as a whole. Maintain helpful and courteous interactions with others and keep communication lines open
  • 10% -Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Banks resources and required training. Maintain all internal controls
13

Contact Center Inbound Sales Service Representative Resume Examples & Samples

  • Open to working flexible shifting schedules
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Proficiency with personal computers and basic software packages
  • Excellent communication skills and is polite and friendly at all times
14

Customer Sales & Service Representative Resume Examples & Samples

  • Versatile and cool under pressure
  • “Can do” attitude prevailing over a fast-paced variety of customer concerns
  • Ability to perform business math calculations including itemizing a bill
  • Problem-solving skills and ability to resolve discrepancies
  • Strong organization skills and the ability to manage multiple tasks
15

Customer Sales Service Representative Resume Examples & Samples

  • Become familiar with company products, procedures, process, pricing, and equipment
  • Answer in-bound calls promptly and properly direct to the appropriate department to include vending repair calls to the Vending Department
  • Process and submit new account and account change requests
  • New account set up – Full Service and DSD with and without equipment
  • Account change requests to include: adding, pick up, or removal of equipment; pricing changes; term changes; route detail changes, etc
  • Inactivation of accounts
  • Mass account change requests
16

Technical Sales & Service Representative Resume Examples & Samples

  • Providing Sales and Service support to ensure maintenance and expansion of business at existing account, including management of a consignment inventory program
  • Following all PPG and Location safety procedures, providing timely resolution to customer inquiries on line operation, application problems, color control, and provide on-site, hands-on support
  • 3-5 years’ experience in the coatings industry. Strong computer skills, analytical skills, use of some specialty test equipment, and attention to detail are required
  • College level Chemistry or Science coursework
  • Mechanical aptitude and be able to communicate intelligently and effectively with technical, production and non-technical personnel in order to satisfy customer requirements
  • A high degree of professionalism and perpetuate PPG’s image as a technological leader in the coatings industry
  • Familiarity with basic Color and surface quality testing measurement, and applications for liquid spray in the automotive market
17

Technical Sales & Service Representative Resume Examples & Samples

  • The incumbent will monitor systems and processes, check/control inventories, initiate problem solving resolutions, and effectively communicate with all levels in both the PPG and customer organizations
  • The incumbent will also review colors / attend outside audits and will support the fascia department
  • The incumbent will be expected to run the day to day floor operations for PPG
  • College degree in chemistry, general science, or a related discipline
  • Experience working with Automotive Coatings technical service
  • Strong emphasis on Waterborne Technology and Application Processes. Overall experience and general knowledge with the entire automotive layering system including e-coat is beneficial
  • Strong computer skills, analytical skills, color shading skills and attention to detail are required
18

Sales Service Representative Resume Examples & Samples

  • Further, this role will be responsible for maintaining a timely and accurate call schedule for the assigned store territory within the Wisconsin market
  • Key Components of the role
  • Maintain a timely and accurate call schedule. Establish and maintain a rapport with key store individuals and Kraft Foods Customer Business Team
  • Identify and communicate individual store problems and opportunities to the appropriate Kraft personnel
19

Inside Sales & Service Representative Resume Examples & Samples

  • Manage inventory to stocking levels
  • Manage outside purchases and product transportation expenses effectively and efficiently
  • Ensure environmental, health and safety compliance. Operate forklift within compliance
20

Tools Sales & Service Representative Resume Examples & Samples

  • Develops sales opportunities for Sandvik Mining and Rock Technology
  • Assesses customers’ total potential with SMRT products via opportunity analyses
  • Development of sales strategy for designated territory
  • Assists in any physical inventory counts (especially any consignment stocks) as required
  • Responsible for overall customer satisfaction
  • Provide regular status reports on business activities, opportunity development and overall satisfaction of customers base
  • Participate in technical studies, demonstrations or field tests at times
21

Sales & Service Representative Resume Examples & Samples

  • Minimum one (1) year banking experience
  • Superior administrative, organizational, and interpersonal skills
  • Sales and marketing oriented with excellent customer service skills
  • Must have the ability to manage multiple priorities simultaneously and meet deadlines
  • Provide account services to clients, including a full range of the Bank’s retail services
  • Front-end responsibilities in the continual promotion of CWB products and services
  • Provide and maintain a high standard of customer service
  • Work closely with all departments and actively identify the opportunities to make effective referrals where appropriate
  • Provide reception coverage as needed
22

Colonial Penn Telephone Sales & Service Representative Resume Examples & Samples

  • Possess a strong desire to help consumers understand their life insurance options
  • Be an enthusiastic, goal focused, member of a team of professional telesales insurance specialists
  • Call center experience preferred but not required- A PA life insurance license is preferred, but we will help the right individuals get licensed
  • Have excellent oral and written communication skills
  • Be competent with computer systems
  • Bilingual in English/Spanish a plus
23

Technical Sales & Service Representative Resume Examples & Samples

  • Ensure that PPG and customer EH&S requirements are met at all times and that PPG’s ethical and legal policies are adhered to
  • To maximise the business potential of the account, and promote the company by your actions, values and professionalism and show the customer the value of working with PPG
  • Actively pursue potential new business opportunities and to find and implement projects to improve business performance e.g. MGPP activities, Working Capital reduction, SSPL management etc
  • Provide daily interface with customer personnel from all departments and concern resolution for all products, showing the required flexibility to meet required customer targets or requirements
  • To build strong and close working relationship within all departments and to make sure the interests of PPG are met in all discussions
  • To manage any on site service packages and requirements as directed by Account or Regional Manager
  • Proactively audit vehicles and processes and carry out, record and report any measurement and trend data required to ensure PPG products perform to customer requirements
  • Participate in general customer car audits when required
  • Gather customer line and process data, lab results, usages and dip slide results etc
  • Perform stock checks, place weekly orders to supply chain to maintain stock level, ensuring all deliveries are booked in correctly
  • Compile and issue internal and external reports
  • Collect and send out any required product samples for analysis and testing
  • Assist with new product introductions,
  • Maintain Material Safety Data sheets for all PPG products used on customer site
  • Ensure all invoices are submitted for payment, all production items are paid for and resolve all account receivable queries to avoid overdue issues
  • Participate fully as part of the UK Automotive team and actively aid PPG ALT in delivery of KPI’s in areas such as OH, SSPL, Working Capital, and Transportation cost
  • Management of FOCUS input, CPU Programme and Forecast accuracy
  • Comply and actively participate with all PPG Training, 5s, Wellness and EH&S activities and requirements
  • Carry out any reasonable request as directed by the Account Manager, Regional Sales Manager or ALT during the course of your duties
  • Ability to show flexibility and work under pressure in a manufacturing environment
  • Confidence in dealing with customer and must have good communication skills
  • Strong Technical and Process Engineering knowledge
  • Technical knowledge of PPG Automotive product portfolio and paint application processes
  • Good knowledge of Microsoft Office and similar products
  • Willingness to travel to and work away from home both in the UK and overseas
24

Branch Sales & Service Representative Resume Examples & Samples

  • Knowledge of and the ability to identify and engage potential opportunities in the market.? Build relationships and create opportunities.? Plan, strategize and target the right industries.? Create value propositions with impact
  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
  • Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies
25

Sales & Service Representative Consumer Center Resume Examples & Samples

  • Educate customers on our broadband, entertainment and telecommunications products and services via telephone
  • Respond to requests from customers, agents and vendors for products and services including installation, disconnection, changes, account balances, etc
  • Resolve customer inquiries on service, billing, rates, adjustments and policy issues
  • Establish, update and retrieve customer service data
  • Complete clerical activities associated with bill collection
  • Oerate a computer and wear a headset while sitting at a workstation for an extended period of time
  • Knowledge of Microsoft Windows and PC hardware and software
  • Experience working with customers on the phone to isolate and resolve problems
  • Availability to work evenings, weekends, holidays and overtime as needed
  • A two-year degree and/or one year of relevant experience
  • The ability to manage several activities at once
26

Sales Service Representative Resume Examples & Samples

  • Sales objectives, campaigns and promotions, sales brochures and order guides, sales presentations, sources of product and distribution, maintaining schematics and uses, and proper merchandising
  • Selling all headquarter-authorized programs, as well as incremental selling opportunities, growing the business, while monitoring and managing territory Key Performance Indicators (KPIs) as dictated by returns, unsalables, sales, merchandising hours, etc
  • Perform in-store planning by tailoring programs and fact-based sales presentations to the customer's needs, store demographics, and the current consumer base in order to drive Mondelēz International and customer growth
  • Develop strong business relationships with store management to provide service and value beyond the customer's expectations
  • Work with customer to ensure sufficient product is ordered to support consumer take away, including from incremental racks and displays, for DSD
  • Communicate plans and effectively manage merchandising resources to build sales volume at store level. Work in conjunction with the Merchandiser to ensure inventory is fully stocked, rotated and presentable at all times
  • Properly credit and dispose of all unsalable merchandise from all stores
  • Monitor and report on competitive activity and document all pricing activities. Be a collaborator between our Customer Business teams and customer’s store management
27

Technical Sales & Service Representative Resume Examples & Samples

  • High School degree and related work experience
  • 3-5 years in a technical setting or automotive assembly plant environment
  • Strong emphasis for Waterborne Technology and Application Processes
  • Overall experience and general knowledge with the entire automotive layering system beneficial
  • Strong computer skills, analytical skills, and attention to detail
  • Bachelor’s Degree in Chemistry, general science, or a related discipline
  • E-Coat experience
28

Sales & Service Representative Resume Examples & Samples

  • Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy
  • Security background investigation may be required
  • Ability to communicate effectively with customers. May be required to communicate in a foreign language
  • Strong organizational skills with the ability to concurrently manage several priorities (Ex. ability to touch-type while communicating with clients)
  • Confined to a stationary work station, using a computer and headset for extended periods of time
  • Job site visits will generally be granted only where a contractual obligation exists
  • Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate
29

Technical Sales & Service Representative Resume Examples & Samples

  • Manage and retain a portfolio of existing customers in the Commercial Vehicle Custom Builder segment
  • Screen markets for new opportunities, generate leads, understand competitor positions, and maintain sales pipeline
  • Identify, plan and develop new customers in line with business growth strategies
  • Provide appropriate and agreed levels of contact, service and support to ensure existing customers are retained
  • Plan travel schedules to maximize productive time in market (customer visits, prospect development activities)
  • Manage sales support activities for assigned customers
  • Plan, execute, and report on sales activities utilizing the AkzoNobel tools/programs
  • Promote a positive company image by embracing the AkzoNobel values
  • Coordinate with Commercial Vehicle team in the implementation of approved service solutions
  • Proactively informs the upper management about the required sales support level (including marketing, technical, logistics, and control) and cooperates in and coordinates the implementation of the defined activity
  • Systematically up-dates CRM with valid, accurate and complete customer/prospect-related information
  • Monitors and reports on the status of formal customer complaints
  • Delivers periodical progress reports and proactively submits recommendations regarding the improvements in the approach to the marketplace
  • Become familiar with all applicable corporate procedures with regard to personal conduct/ HSE standards and acts in compliance with all regulations
  • High School Diploma or GED required, Bachelor’s degree preferred
  • 3-5 years of technical/sales experience in Commercial Vehicles coatings
  • Able to travel 50-75% of the time
  • Experience in coatings application, process development, and auditing is a plus
  • Knowledge of Microsoft Office Suite required (Outlook, Excel, Word, PowerPoint)
  • Ability to build and maintain positive internal / external customer relationships
  • Customer focused, values oriented
  • Proven sales development and pipeline management skills
  • Ability to network internally and externally to achieve business goals
  • Ability to work in team environment to assist with start-ups, product developments, etc
30

Senior Customer Sales & Service Representative Resume Examples & Samples

  • Associate’s degree from an accredited institution
  • A minimum of 3 years accounting, information banking, or sales/customer service experience in a manufacturing environment
  • Quantitative skillset with demonstrated ability to work environment
  • Strong SAP system knowledge/experience
  • Comfort using multiple complex computer systems simultaneously
  • Comfort analyzing data from multiple sources
31

Technical Sales & Service Representative Resume Examples & Samples

  • Incumbent must follow safe work practices, should have mechanical aptitude and be able to communicate intelligently and effectively with technical, production and non-technical personnel in order to satisfy customer requirements
  • 5-10 years’ experience in Quality Control and problem resolution
  • 3 to 5 years' field experience with various industrial coating technologies including solvent borne base coat/clear coat systems and plastic adhesion promoters
  • Strong computer skills, analytical skills, and attention to detail, and technical report writing are required
  • College level math and science
32

Lead Technical Sales & Service Representative Resume Examples & Samples

  • Incumbent will participate in Continuous Improvement Team, and problem resolution meetings with Plant Operations and Management
  • Must have a work background of several years experience in the technical aspects of the coatings industry
  • The incumbent must maintain a high degree of professionalism and perpetuate PPG’s image as a technological leader in the coatings industry
  • 5-10 years' experience in quality control and problem resolution
  • 5+ years' field experience with various industrial coatings technologies including solvent-borne basecoat/clear coat systems and plastic adhesion promoters, OEM paint approval process and specifications
  • Strong computer skills, analytical skills, attention to detail and technical report writing
33

Technical Sales & Service Representative Resume Examples & Samples

  • Provide Sales and Service support to ensure maintenance and expansion of business at existing account, including management of a consignment inventory program
  • Following all PPG and location safety procedures, providing timely resolution to customer inquiries on line operation, application problems, color control, and provide on-site, hands-on support
  • Provide technical sales and service support to the customer in an automotive supplier manufacturing environment
  • Willingness to work in and around industrial vehicles, pumping and application equipment
  • 1-3 years’ field experience in the coatings industry with various industrial coatings technologies
  • Strong computer skills, analytical skills, use of some specialty test equipment, and attention to detail
  • Maintain a high degree of professionalism and perpetuate PPG’s image as a technological leader in the coatings industry
  • College level chemistry or science coursework
34

Field Sales Service Representative Resume Examples & Samples

  • Working with the regional and store-level associates of key national accounts in customer problem-solving, claims resolution and general field-based sales and customer service activities
  • Conducting training of customers’ sales associates and other regional and store-level personnel in the areas of product knowledge, technical information and installation, as well as company policies and procedures relating to the purchase and sale of Armstrong products
  • Acting as Armstrong’s representative at new store openings, new customer training, regional and store events and customer meetings
  • Driving regional and store-level execution of new product introductions, programs and promotions
  • Building, auditing, maintaining and refreshing in-store and point-of-sale displays, samples and merchandising systems
  • Providing inventory consultation and special order sales assistance
  • Monitoring and evaluating the market and the products, pricing and promotional activities of the competition
  • Identifying SWOT and developing plans to address issues, problems and opportunities
  • Preparing and presenting data and reports to help customers make better product assortment, pricing and business decisions
  • Bachelor’s degree or combination of education & experience
  • 2+ years of floor covering sales, retail sales and merchandising experience
  • Excellent verbal and written communication and organizational skills
  • Computer proficiency including Microsoft Office
  • Proven ability to work toward team goals
  • Valid U.S. driver’s license
  • Ability to lift up to 60 pounds
  • Home Depot/Lowe's experience in a similar role
35

Sales & Service Representative Resume Examples & Samples

  • Meet or exceed corporate sales objectives through identifying customer’s needs to proactively sell Verizon key broadband, entertainment and telecommunications products and services
  • Educate business customers on our broadband, entertainment and telecommunications products and services via telephone
  • Promote a positive corporate image and customer perception of Verizon
  • Work with other departments to achieve customer requirements
  • Identify customer needs and offer relevant products and services for sale
  • Operate a computer and wear a headset while sitting at a workstation for an extended period of time
36

Sales & Service Representative Resume Examples & Samples

  • Understanding and Caring about Satisfying Customers
  • Having stellar communication skills
  • Being upbeat, Positive, and Energetic
  • Having a knack for Creativity and Creative Problem Solving
  • Knowing how to convert leads into Satisfied Customers
  • Phone and Email to convert Leads into Sales
  • Addressing order-related Questions and Problems
  • Offering guidance on using our Site & Design Lab
  • Sharing knowledge about our various Products, Services, & Printing
  • Communicating the Advantages of choosing CustomInk
  • Remaining calm under Pressure and creating Solutions for Customers
  • Working closely with other Internal Teams
  • Converting potential Leads into Sales
  • Ensuring stellar Customer Service
  • Communicating with Customers efficiently via Phone & Email
  • Resolving Customer issues efficiently to secure Repeat Business
37

Tool Sales & Service Representative Resume Examples & Samples

  • Acts as key contact for account and liaises with appropriate personnel to communicate
  • Provides input to Product Line Managers to address product offerings
  • Maintains accurate customer records
  • Responsible for achievement budgeted revenue and GP
  • Ensures customer compliance with SMRT terms and conditions of sale
  • Builds long-term relationships with customers
  • Liaises between customers and SMRT to ensure all issues are settled in a timely manner
  • Stays current with industry developments, competitive offerings and issues affecting sales and customers
38

Technical Sales / Service Representative Resume Examples & Samples

  • Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be approximately 17%
  • Actively sell and support Nalco innovations and technology in both your own assigned territory and in the strategic district accounts where you provide service support to other District Sales Representatives
  • 1+ years of successful technical sales, sales engineering, technical service or field sales support experience
  • 2+ years of successful technical sales, sales engineering, technical service or field sales support experience
  • Water treatment or specialty chemical industry experience
  • Working knowledge of boilers, cooling towers, and wastewater treatment systems
39

Customer Contact Inbound Sales Service Representative Resume Examples & Samples

  • Minimum of one year's proven experience in a customer service and sales environment or equivalent
  • Displays patience and empathy
  • Ability to maintain departmental productivity, quality and sales standards
40

Reservation Sales & Service Representative Resume Examples & Samples

  • Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquiries from customers
  • Efficiently handle special requests; assist all customers including those with disabilities using United guidelines
  • Utilize customer service and sales techniques to effectively address customer needs
  • Consistently deliver a standard-setting product to our customers
  • Maintain statistical excellence in all areas to support productivity goals
  • Be accountable for all scheduled telephone time to meet service level goals
  • Maintain an ergonomically correct work area
  • Must be fluent in Italian (written and spoken) (language assessment test will be administered)
  • Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging)
  • Excellent listening skills required
  • Previous customer service experience required
41

Reservation Sales & Service Representative Resume Examples & Samples

  • Must be fluent in Dutch (written and spoken) (language assessment test will be administered)
  • Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
  • Must be able to attend a full-time (8 ½ hour) training class within a 24 hour period in the Reservations Office in Greenspoint
42

Call Centre Sales & Service Representative Resume Examples & Samples

  • "Saves, secures, and converts" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices
  • Resolves escalations for customer service within the defined territory
  • Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers
  • Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues
  • Reduces lost accounts by diffusing cancellation requests
  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability while minimizing price rollbacks
  • Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options
  • Experience: 2 years of relevant work experience in a customer call center environment handling customer requests, sales, account or order changes and issues (in addition to education requirement)
43

Inbound Sales & Service Representative Resume Examples & Samples

  • Achieve conversion and revenue targets on orders
  • 1 year minimum related experience in each of Sales and Customer Service
  • Excellent voice quality, tone, pronunciation, and inflection
  • Winning attitude
  • Desire to exceed customer expectations
  • Experience in Telesales environment
  • Safety, Construction, Manufacturing, Oil & Gas, or Education knowledge
44

Sales & Service Representative Resume Examples & Samples

  • Identify opportunities and implement initiatives to grow revenue and market share
  • Manage and facilitate the rental process for assigned insurance business partner
  • Liaise with rental locations and with various internal and external clients to carry out rental initiatives and resolve issues
  • Act as primary contact for business partner customer support
  • Perform daily administrative activities; conduct phone calls, collect receivables and ensure account rental management is up to date
  • Explore and implement new ways to improve customer service, improve metrics and create value for the business partner
  • Partner with Sales Account Representatives to carry out marketing initiatives
  • Customer service/sales work experience
  • Sales experience and/or a desire to work in a sales organization
  • Possess a strong commitment to customer service
  • Well-developed organizational, verbal and written communication skills
  • Must be a self-starter, quick learner and possess excellent decision making skills
45

Inside Sales & Service Representative Resume Examples & Samples

  • Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
  • Research, plan and implement sales, customer retention and new business development
  • Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc. for an assigned market
  • Communicate customer issues and feedback to appropriate individuals using established communication channels
  • Maintain knowledge of competitor’s pricing, policies and market strategy to effectively deal with business competition
  • Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed
  • Assist with product inventories as directed
  • Education: High school diploma or GED
  • Experience: Prior work experience sufficient to work under general supervision
  • Customer service skills necessary to effectively and professionally respond to requests
  • Demonstrated customer issue resolution experience required, via phone preferred
  • Ability to build collaborative working relationships; experience working in a team environment to accomplish goals preferred
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
  • Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable
46

Field Client Sales & Service Representative Resume Examples & Samples

  • Must have general knowledge of GIS/GPS
  • Time commitments for this position will be allocated approximately as follows: 90 percent Sales Duties 10 percent Scouting/Audits/Research
  • Ability to read maps to locate fields
  • Organizing, Planning and Prioritizing Work — Developing specific goals and plans to prioritize, organize and accomplish your work
  • Gather information by observing, receiving, and otherwise obtaining information from all relevant sources
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
  • Processing Information — compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data
  • Valid Driver’s license and ability to drive off-road vehicles
  • Documenting/Recording Information — entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form
  • Computer Skills — Knowledge of Microsoft Outlook, to include Word, Excel and PowerPoint
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
47

Field Sales / Service Representative Resume Examples & Samples

  • Responsible for working with automotive pretreatment system, sealer applications, and additional process areas. Includes: Performing daily tests and quality audits to ensure processes are within specifications, Recording results and providing reports to customer management and staff. and Communicate effectively with plant personnel at all levels
  • Develop effective account management, service & sales support strategies, and activities to cultivate and close new business
  • Develop, manage, and apply organizational resources to provide excellent customer and technical support
  • Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms
  • Maintain high standards and professional image of the company
  • Track shipments, monitor inventory levels and usages of Henkel products
  • Champion site continuous-improvement projects that result in process efficiencies and recognized value for Henkel and the customer
48

Inside Sales & Service Representative Resume Examples & Samples

  • Educate customers on breadth of products and services available
  • Utilize First Call Resolution on prior orders
  • Achieve call quality, productivity, and, accuracy targets
  • Utilize multiple computer systems
  • Strong computer, web navigation, and data entry skills
  • Professional and confident demeanor
  • Extremely helpful to customers
  • Open to observation and coaching
  • Family friendly schedules Monday-Friday (8 hour days) between 7:30am – 7:00pm
  • Experience in Telesales or Customer Service, call center environment
  • Ability to work in a team environment to achieve individual and team targets
49

Sales / Service Representative Resume Examples & Samples

  • Plan and carryout pesticide applications utilizing small watercraft to control nuisance aquatic plant growth including preparatory activities such as staging/loading chemicals and equipment as well as obtaining all required permitting
  • Develop and manage new and existing customer accounts to meet net sales and gross profit objectives established for Marine Biochemist’s financial objectives
  • Operate Company vehicles with trailers,12’ to 21’ boats with motors, and other mechanized equipment to facilitate aquatic pesticide and chemical application services
  • Responsible for ongoing and preventative maintenance of Company equipment to include trucks, boats, trailers, and tools
  • Comply with Lonza Environmental Health and Safety program to achieve the Goal of Zero lost time accidents and reportable incidents
  • BS/Engineering degree or higher with background or interest in Environmental Science, Biology, or Chemistry
  • C alifornia Pest Control Advisors License preferred but not required. California Department of Pesticide Regulation application license shall be obtained within six months following hire date
  • A high level of mechanical aptitude
  • Proficient use of MS Office products
  • Strong people skills and the ability to work as a team player
50

Rehab Sales & Service Representative Resume Examples & Samples

  • Establish and maintain relationships with physicians, nurses, and hospital management, delivering the highest standard of customer service
  • Tracking and restocking of product at all assigned RDL accounts
  • Manage compliance of paperwork picked up from accounts
  • Assess product needs with existing/new customers
  • Review billing statements with customers
  • Assist with implementation of RDL program at newly acquired accounts
  • Identify inefficiencies and revenue loss at non-compliant accounts and collaborate with staff to create solutions
  • Assist with in-services that focus on education of protocol and processes
  • Attend all mandatory department meetings
  • Maintain cleanliness and pkeep of company vehicle
  • Drive safely and always operate vehicle within the confines of the law
  • Communicate any and all customer issues, inquiries, or complaints to appropriate managers
  • High School Diploma required; BS/BA preferred
  • Extensive customer service experience required
  • Demonstrated excellent oral and written communication skills
  • Interpersonal skills, displaying a good-natured, cooperative attitude, ability to win trust, and influence others
  • Dependability, integrity, and adaptability
  • Must be a quick learner with a positive attitude and ambition
  • Some PC Skills required (Microsoft Word, Excel)
  • Have a valid driver’s license with a clean driving record
  • The ability to meet physical requirements of the job, which includes working in inclement weather
  • Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
51

Technical Sales / Service Representative Resume Examples & Samples

  • Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be 5% - 10%
  • 0+ years of successful technical service, engineering or field sales support experience
  • 2+ years of successful technical service, engineering or field sales support experience
  • Working knowledge of boilers, cooling towers, HVAC systems or basic plumbing
52

Sales Service Representative Resume Examples & Samples

  • Call on assigned independent/chain accounts and implement strategies for increasing sales, market share, and profitability
  • Identifying, developing and managing new accounts/new business in your territory
  • Manage territory and time by planning itinerary effectively and efficiently, and by allocating call frequency based on the account’s potential value
  • Ensure compliance with company policies and procedures
  • Responsible for managing accounts receivable and reporting to management as requested
  • Support and promote Core-Mark marketing programs
  • Provide customer service to assigned accounts by following through with customer issues and providing resolution
  • Provide merchandising, stocking, pricing, shelf-facing, stock rotating, and product and shelf cleaning
  • Perform additional duties as assigned
  • Associate or Bachelor’s Degree
  • Convenience or grocery retail experience
  • Microsoft Office Experience and PC skills a plus
  • Ability to work with all levels of an organization
  • Must possess strong written and oral communication skills
  • Must be detail oriented and possess a high level of organizational skills
  • Good geographical knowledge of Whatcom/Skagit County and the surrounding areas
53

Sales Service Representative Resume Examples & Samples

  • 1 to 2 years’ experience in building materials industry (commercial roofing and/or coatings are a plus)
  • Combination of retail sales & customer service along with an interest in becoming a Territory Sales Manager desired
  • Intermediate proficiency using Microsoft Office Suite
  • Intermediate understanding of commercial roofing and/or coatings products
  • Strong knowledge of industries, process and systems
  • Highly motivated and have a strong desire for advancement in a roofing sales capacity
54

Senior Customer Sales & Service Representative Resume Examples & Samples

  • Manage the customer booking process and servicing the assigned account on a day-to-day basis, including, but not limited to metal buying, bookings, nonstandard order entry, scheduling, pricing, status checks, expediting, releases, shipment, claim resolution, and resolving of related problems involving the plant, marketing, and credit
  • Establish and/or enhancing effective relationships with customer contacts Create quality documents and translate customer requirements and specifications
  • Prepare written quotations using inside selling techniques to quote pricing Involved, in cooperation with, Outside Sales, in developing new business opportunities
  • Work closely with support staff providing guidance regarding the customer order cycle process
  • Associates degree from an accredited institution
  • Minimum of 3 year experience in accounting, information banking, or sales/customer service experience
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position
  • Bachelor’s degree in Business, Finance, Information Systems from an accredited institution
  • Experience in an accounting, information banking, or sales/customer service experience in a manufacturing environment
  • Proficient computer skills including MS Office programs Excel, Word, Outlook and SAP
  • Detail oriented with very strong organizational skills and ability to prioritize multiple projects/data points in a fast-paced, deadline-oriented environment
  • Experience using multiple complex computer systems simultaneously
  • Experience analyzing data from multiple sources and reaching conclusions and outcome with this information
55

SAL Sales Service Representative Resume Examples & Samples

  • Ability to read, understand and follow written and oral communications and instructions
  • Possess the ability to analyze, research, and effectively respond to account inquiries, problems, or complaints
  • Ability to make decisions based on the account revenue performance, account status, and good judgment
  • Possess the analytical ability to compile, assemble, and compute information in order to make good business decisions
  • Exhibit above average listening skills and acknowledges the customer appropriately
  • Ability to sell American Airlines' product in a persuasive, efficient and effective manner
  • Communicate effectively while maintaining a professional demeanor in performing field sales support representative functions
  • Possess a high level of interpersonal skills in order to provide customer service according to established American Airlines' guidelines
  • Clearly communicate new rules, policies, and procedures to accounts
  • Ability to respond to instantaneous changes to rules, policies, and procedures
  • Employ effective use of questions and probing to quickly determine the needs of the customer
  • Work professionally and successfully in a highly stressful environment on a daily basis
  • Ability to change work functions within the support organization if reassigned due to operational demands or office changes
  • Perform duties while sitting for prolonged periods of time. ability to sit for up to 4 hours without leaving the position work area
  • Advanced sabre
  • Advanced Microsoft office products (word, excel & powerpoint)
  • Some knowledge of Saleslink
56

Sales Service Representative Resume Examples & Samples

  • Having valid driver’s license, insurance and vehicle Monday to Friday during core business hours
  • Responsible for the tools and materials provided to execute the job
  • 1 year retail or direct customer contact experience would be beneficial but not mandatory
  • Must own a reliable vehicle with valid driver’s license and auto insurance
  • Ability to plan an efficient geographical daily route using a customer list provided. (Google Maps, GPS, etc.)
  • Basic abilities with MS Office Applications
  • Visit assigned customers on a consistent and timely manner
  • Execute planned sales call that includes customer interaction, store planogram set ups and maintenance, product date rotations, fresh date checks, fresh cooler program development, seeking sales growth opportunities
  • Report anytime you are not able to meet the expectations
  • Complete all daily reporting requested to track the execution of the role
57

Reservation Sales & Service Representative Resume Examples & Samples

  • Must possess a high school diploma/GED or equivalent
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules
  • Must be able to pass a 10-year security background check
58

Customer Sales & Service Representative Resume Examples & Samples

  • Maintains a high level of customer satisfaction in all sales and service transactions
  • Identify/close sales opportunities to improve order conversion or revenue goals
  • Identify/close add-on sales opportunities to improve average order value/revenue
  • Consistently exceeds weekly/monthly sales goals (conversion rate, revenue, etc.)
  • Helps to identify, research, and resolve customer complaints. Troubleshoots and utilizes critical thinking and problem solving skills to identify the root of customer dissatisfaction and reports service gaps to prevent redundancy
  • Applies appeasements commensurate with service deficits, consistent with partner guidelines, policies and procedures
  • Acts as the voice of the customer by recording/surfacing comments, complaints, ideas and suggestions which will improve the customer buying experience
  • Educates customers on product and service features and benefits, promotions, pricing, timelines, policies and procedures
  • Supports the sales team by offering guidance, advice and assistance regarding products, services, policies and procedures, and by serving escalated and dissatisfied customers
  • Meets productivity goals and call quality assurance standards on a monthly basis through adherence to the QA scorecard, Call Guide and partner mandatory scripting. Engage with customers at a high level to ensure brand commitment is met
  • Handles other essential customer service related administrative tasks
59

Sales & Service Representative Resume Examples & Samples

  • Demonstrated competency in managing the performance of others
  • Ability to negotiate WIN/WIN agreements
  • Organized and detailed with a hands-on approach to serving customer needs
  • Ability to resolve technical issues/applications through the use of blueprints and/or wiring diagrams
  • Able to judge and react positively to a wide variety of customers and their needs
  • Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.Bachelor of Science (B. S.) Engineering degree, with a minimum three to five years progressive sales experience preferably in fleet transportation equipment or similar area. If candidate has a Bachelor of Administration (B. A.), the candidate must have five to seven years of equivalent experience selling/representing engineering based products
60

Sales Service Representative Resume Examples & Samples

  • Assist Sales Management and AE’s with National account implementation from order entry to post/billing clearance
  • Assist Planning and Sales with plan proposals and negotiations to secure best results for TWC
  • Build relationships and effectively communicate with agency peers, both on the phone and in-person
  • Interface with P&I and Traffic to develop and implement ad plans in compliance with TWC policies and processes
  • Track plan delivery and post results
  • Possess exceptional written and oral communication, presentation, and negotiation skills
  • Create and customize PowerPoint presentations
  • Follow pricing policies to maximize revenue
  • Work with Finance to clear discrepancies
  • Work with Traffic to insure accurate schedule execution
  • 2+ years of sales support experience with demonstrated progressive responsibilities
  • Exceptional written and oral communication, presentation, and negotiation skills
  • Highly proficient in Microsoft Office products, including Excel, Word and PowerPoint
  • Proven organizational and time management skills
61

Sales Service Representative Resume Examples & Samples

  • High School Diploma required. Bachelor’s degree in Business or related field preferred
  • 5+ years experience in a customer-facing sales service role required in Supply Chain, Manufacturing, Product Management, Logistics or related industry/field preferred
  • Experience making informed but quick decisions in a fast-paced environment
  • Experience interacting with customers and cross-functionally within the business to troubleshoot, problem solve and provide issue resolution required
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Demonstrated ability to quickly learn and use new software applications
  • Preferred knowledge of SAP – must obtain SAP certification for assigned roles
  • Preferred knowledge of Salesforce.com
  • Strong verbal, written and listening communication skills, including excellent presentation skills
  • Ability to manage conversations with customers to a various levels of their organization
  • Very high level of conflict resolution skills
  • Demonstrated relationship-building skills
  • Strong teambuilding and interpersonal skills
  • Ability to effectively work with employees at all levels within the organization and external customers, suppliers and vendors
  • Ability to adapt to a continually changing business and work environment and manage multiple priorities at a high pace during peak seasons
  • Ability to travel up to 5% of time
62

Inbound Sales & Service Representative Resume Examples & Samples

  • Outstanding customer service measured through Customer Feedback
  • Effective resolution of “Reason for Call” on the first interaction
  • Prompt reporting of product quality or safety trends
  • Acceptable “Goodwill” offerings to Customers who have had poor experiences
  • Talk with customers by phone to provide account balance information
  • Handle return authorizations, changes, additions, and deletions
  • Complete forms for charges for service requested and make change of address records
  • Provide invoice copies and/or statement of accounts as requested
  • Adjust complaints concerning billing or service rendered
  • Refer complaints of service failures to designated departments for investigation
  • Provide outstanding support and service to internal and external customers
  • Establish customer rapport
  • Flexibility in shift times
  • Maintain acceptable attendance
  • Order entry when interacting live with a customer
63

Sales & Service Representative Resume Examples & Samples

  • Prior sales experience strongly preferred, preferably in a call center telesales environment
  • A college degree (preferred but not required)
  • The ability to show genuine care to our prospects and customers as you help them solve for their personal need for life insurance coverage
  • Core values of integrity, customer focus, excellence and teamwork
  • Must be confident, highly motivated and results driven to achieve sales goals
  • Fluency in English (Bilingual fluency in English & Spanish is a plus)
  • Accountability for results and the ability to receive constructive feedback in support of your on-going development (you own your development, we support your development)
64

Inside Sales & Service Representative Resume Examples & Samples

  • Demonstrates understanding of interpersonal, organizational, analytical, problem-solving, negotiation, project management and verbal and written communication skills
  • Works well in team oriented and independent environments
  • Ability to conflict resolution within challenging environments both with clients and internal operations
  • Ability to learn new technologies, methodologies and approaches
65

Sales & Service Representative Resume Examples & Samples

  • General understanding of insurance replacement business
  • HLE Rental Administration Department experience
  • Proven ability to achieve and exceed sales goals
  • Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, and GAR
66

Sales & Service Representative Resume Examples & Samples

  • Commitment to Safety-Kleen’s “SAFETY FIRST” culture
  • Primary account ownership in assigned territory
  • Properly manage your territory to complete scheduled services, deliveries, and pickups in a timely manner
  • Complete all required documentation and labelling
  • Generate / collect leads from customers for new products and services
  • Sell additional products and services into existing accounts
  • Actively prospect for new accounts in assigned territory
  • Ensure customer satisfaction at time of service
  • Follow all local, provincial and federal compliance regulations and rules
  • Safely observe all corporate operating guidelines and procedures
  • Safety-Kleen is committed to promoting equal opportunity in employment. Employment is contingent upon a successful background check. Some positions also require a pre-hire medical exam. Must meet all work eligibility requirements. Environmentally-responsible business
67

Product Sales & Service Representative Resume Examples & Samples

  • You must be able to pass a pre-employment medical and D&A test
  • You must be able to provide/pass a National Police Clearance check (mine site requirement)
  • You must have the legal right to live and work in this location
  • You must have a valid C Class driver’s license
68

Sales & Service Representative Resume Examples & Samples

  • Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders
  • Takes opportunities for add-on sales to customer
  • Ensures accuracy of customer orders by spot checking throughout processing
  • Accepts proper forms of prescribed tender
  • Assists in the resolution of customer complaints, returns and exchanges
  • Communicates regularly with their Manager to maximize sales
  • Organizes product for efficient pricing and stocking and prioritizes product flow
  • Assists in the maintenance of merchandise presentation and appearance of aisles according to company standards
  • Responsible to execute flyer preparation and communicates to relevant associates and customers
  • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register
  • Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly
  • Completes and balances all daily cash register paperwork and obtains verification
  • Stocks and maintains front-end racks/shelves and merchandise areas as assigned
  • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc
  • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports
  • Properly secures customer and company assets and physical inventory
  • Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards
  • · Three months to one year of previously related experience is preferred
69

Sales Service Representative Resume Examples & Samples

  • Gain new customers in line with regional strategy and sector growth plans
  • Provide preventative maintenance, emergency service and install support as needed within territory
  • Develop DSRs at assigned WW/L distributors
  • Implement the sales funnel in the OnDemand system
  • Manage territory expense budget
  • Deliver financial performance for sales territory
  • Provide input to innovation development funnel
  • Provide forecast input to District Manager for new accounts
  • Engage and train key customer teams within territory for new accounts
  • Assist sectors on national program rollouts
  • Drive new products and promotions to new end user accounts
  • End user sales calls with sector teams as needed
  • B2B sales experience is a plus
  • Mechanical aptitude required
  • Managing and measuring work
  • Energetic and passionate
  • Demonstrates Diversey values
70

Sales Service Representative Resume Examples & Samples

  • Execute support plan for global and national accounts within sales territory as needed
  • Develop margin improvement plans for territory
  • Provide forecast input to District Manger for assigned distributors and accounts
  • Engage and train key customer teams within territory
  • Launch new products and promotions to assigned end user accounts
  • End user sales calls with sector teams
71

Inside Sales & Service Representative Resume Examples & Samples

  • Experience in a professional office environment
  • Strong computer skills including Excel, Word and ability to learn internal systems
  • Ability to work at a fast-pace and learn products, systems, and sales management processes
  • Aspirations to advance career
72

Industrial Outside Sales & Service Representative Resume Examples & Samples

  • Promote KHT products to a wide variety of heat transfer applications with an emphasis on Aftermarket products
  • Work with customers in accessing, optimizing, and servicing their heat transfer equipment
  • Support and maintain current customer base in the Louisiana / Gulf Coast Region
  • Generate new business and ensure growth of accounts
  • Use technical knowledge of product offerings and customer service to support and build sales
  • Collaborate with Legal, Regional Sales Managers and Channel Partners to ensure accurate and clean orders with customers to ensure compliance, quality and timely delivery
  • Qualify inquiries and suggest and execute strategies to get orders
  • Provide market intelligence on equipment needed for plant turnarounds through use and generation of plant surveys
  • Provide follow up on quotes with clear identification of critical issues
  • Develop strategic plans and execute against those plans
  • Build and maintain business relationship with customers
  • Generate and submit timely and detailed Sales Calls and Forecast reports
73

Sales & Service Representative Resume Examples & Samples

  • Entry-level position with opportunities to grow
  • Work with sales and operations to further the relationship with the insurance company
  • Develop strong relationships within the insurance account
  • Potentially conduct joint calls with claim center personnel to network body shops
  • Provide insight to the local and national sales teams involving strategic initiatives that could further drive revenue and increase market share
  • Assist with scheduling meetings with Claim Center Management and attend these meetings to provide additional account knowledge. This person will “own” the account
  • Responsible for assisting the insurance company’s employees with any rental concerns which include assistance on extensions and receivable questions. This position must be willing to be the “point person” for adjusters and management through an interoffice support presence
  • Ensure we are capturing all revenue opportunities (reservations) sent to Hertz. Will be in communication with local HLE branches and Hertz Replacement Desk as necessary
  • Work a daily rental management workload, ensuring that rentals are extended appropriately, that the customer is aware of policy max date or final day, and that the rental is correctly managed from open to close
  • Help drive reservation capture
  • Admin duties
74

Ticket Sales & Service Representative Resume Examples & Samples

  • Generate revenue through the sale of new full season, partial season, group tickets, and single game tickets to all Texas Tech Athletics ticketed sports
  • Develop new business through outbound calls, emails, meetings, and community event appearances to past buyers and prospects
  • Renew and service existing season ticket holders
  • Meet and exceed daily call requirements , as set forth by the Athletic Department
  • Achieve defined revenue goals for each sport, as set forth by the Athletic Department
  • Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner
  • Provide a high level of customer service and generate repeat business and referrals
  • Update and maintain accurate records of all activities and sales in ticketing database (CRM/Paciolan)
  • Continually create and implement unique sales strategies and programs
  • Complies with all NCAA, Big 12 and Texas Tech University rules, regulations, and policies
  • Assist at home games and other special events as needed
  • One year of experience working in college/professional athletics
  • Previous experience with customer service
  • Must be able to work flexible hours, including nights, weekends and holidays
75

Sales Service Representative Resume Examples & Samples

  • To interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, both written and verbal. Maintains a positive, enthusiastic approach at all times
  • Process orders, quotes, and credit documents
  • Provide pricing and delivery information, proactively follow up on customer requests
  • Manage multiple projects and/or processes under time constraints
  • Utilize proactive sales techniques by up selling or cross selling to meet/exceed customer expectations
  • Resolve customer complaints and problems in a timely manner
  • Proactively advise assigned sales rep of customer issues and concerns
  • Provide product research and proactively offer alternatives on discontinued items
  • Responsible for customer master data including account set ups, pricing and customer part numbers
  • Maintain daily tracking reports of criteria used by management in measuring growth activities
  • Maximize time management and organizational skills to effectively complete daily responsibilities
  • Demonstrate a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction
  • Make a strong effort to develop cohesive solutions prior to engaging supervisor on complex issues
  • Learn, understand and implement department policy and procedures
  • Perform all other position related duties as assigned or requested
  • High School or GED equivalent required. Associate’s or Bachelor's degree preferred
  • 2 years customer service/sales experience
  • Knowledge of safety, gas and welding products helpful but willing to train
  • SAP knowledge preferred but willing to train
  • Excellent communication and organizational skills required
  • Ability to multitask and work in a fast paced environment
76

Ticket Sales & Service Representative Resume Examples & Samples

  • Bachelor’s Degree in Business, Communications, Sports Management or related degree
  • Sales and/or customer services experience a strong plus
  • Excellent interpersonal, phone and organizational skills
  • Excellent knowledge of Microsoft Word & Excel; plus database management skills
  • Bilingual in Spanish a plus
77

Operational Sales & Service Representative French Resume Examples & Samples

  • Answer all questions and inquires from dealer and dentist, mainly administrative and operational
  • Respect and reach the targets set by the Organization (e.g. Service Level)
  • Cooperation with credit department on Invoicing (Billing Verification, Credits, Commercial Invoices etc.)
  • Handle simple traditional product complaints and general technical questions (like finding spare part number in Pricelist, help customers entering product license or answer if product is / or is not under warranty)
  • Complaint Handling of traditional products
  • Translation of Marketing and Sales documents and small ad hoc translations for colleagues in other countries
  • Help with the Implementation of Promotions
  • Dispatch of promotional material, ordering of sell sheets for customers, information about availability of promotional material
  • Attend planned Trainings
  • Participate in Trade Shows and sales meetings as requested
  • Lead or Support Projects to Establish or Refine Business Process, Operational Flexibility and Capability
  • Participate as a Member in Project teams Identify potential improvement and continuously apply BPI (Business Process Improvement)
  • Sense of Customer Ownership
  • To Develop a good professional and work Relationship with colleagues, Customers and Opinion Leaders and Provide Exclusive Service for the Strategic Customers in EAMER
  • To Implement Strategies defined by the Regional Sales and Service Director and the TMM’s in order to Maximize and possibly Exceed the Annual Operating Plan through contacting the Key Customers and Providing extra Marketing and Sales Support in Strategically Important Business Situations
  • Fluent in French. Good English
  • Business Education, Customer Service Experience (min 1 year)
  • Experience in Microsoft Office Package, SIEBEL and SAP
  • Telesales Capabilities
78

Sales / Service Representative Resume Examples & Samples

  • Strong verbal and written communication skills are a must
  • Successful candidates must be self-motivated, possessing strong time management skills. Basic computer skills in spreadsheet and documentation software
  • Effective planning, organizing and controlling of territory responsibilities evaluating strengths and weaknesses of overall territory
  • Establish effective functional communications throughout internal and external business relationships
  • Promoting innovation from “hands on” customer level experience and overall market trends
  • Driving organic sales as well as incremental growth opportunities
  • Generating and implementing strategies and tactics for profitable sales growth
  • Unique possibility to be trained by our internal expertise in the world of bio-based products. We invest in relevant training courses related to your particular discipline
  • Friendly, informal culture in a demanding professional environment
79

Technical Sales & Service Representative Resume Examples & Samples

  • Personal Growth
  • Relations Management
  • HR Management
  • Sales Tasks and activities
  • Employee relations
  • Behaviour
  • Lean Principle
  • Quality Management
  • Products and Services
  • Producing Results
  • Risk Manage
80

Customer Sales & Service Representative Resume Examples & Samples

  • Interact with customers by telephone, as well as e-mail, mail and fax
  • Answer customer inquiries and solve problems regarding billing, services, and products
  • Assess customer needs and interests in order to present Mediacom products and services
  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services
  • Exceed or maintain minimum sales ,quality and productivity standards
  • Demonstrate courtesy and patience in customer relations
  • Troubleshoot basic service issues and schedule on site service calls when necessary
  • Receive and process customer payments
  • Entry level; 1-2 years prior work experience in customer facing or technical role preferred
  • High school diploma required, Associates/Bachelors Degree preferred
  • Data entry and computer experience
  • Bilingual Spanish / English a plus
  • Ability to work evenings, weekends and holidays
  • Ability to sit for extended periods of time
81

Customer Sales & Service Representative Resume Examples & Samples

  • Responsible for research and interaction with other departments as necessary to resolve any customer issue
  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services remaining knowledgeable and current on all offers, specials, and Marketing materials
  • Responsible for maintaining customer site equipment and inventory controls according to policy and procedures
  • Issue and receive equipment from customers, and field staff as required by your supervisor
  • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time
  • Verification daily of all monies received, and posted from field personnel
  • Must report on time, and regular attendance is an essential function of this position
  • Preform other duties as directed or required by your supervisor
  • 1+ years related experience preferred
  • Effective cash management skills
  • Customer service and/or sales experience preferred
  • Data entry and computer experience required
  • Ability to sit or stand for extended periods of time
  • Ability to lift and carry ten pounds repeatedly, daily
82

Retail Sales & Service Representative Resume Examples & Samples

  • Address and resolve customer questions pertaining to claims, plan eligibility and billing issues, premium payments and account reinstatements
  • Consultatively interpret and explain plan benefits and policies to members and providers
  • Close sales by following up on leads, building customer relationships and showcasing plan specific benefits
  • Apply customer engagement philosophies and personality based resolution techniques to all sales and service interactions
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
  • Perform administrative tasks such as maintaining records and handling policy renewals
  • Associate’s degree in Business, Marketing, or related field or an equivalent combination of education and experience
  • Two to four years of experience in a customer service, insurance, retail or sales-driven role
  • Valid Health Insurance Producer’s License
  • Ability to proficiently speak Spanish a plus
  • Knowledge of health insurance a plus
  • Intermediate command of MS Office Suite
  • Basic knowledge of retail, marketing, customer service or sales operations
  • Successful track record of meeting sales goals/quotas
  • Exceptional interpersonal skills and emotional intelligence
  • Ability and willingness to think critically, make decisions and solve problems
  • Above average computer proficiency with capacity to quickly learn new skills and programs
  • Experience working in a fast paced environment
  • Skilled at researching data, identifying trends, and recommending appropriate actions
  • Ability to organize work efficiently to meet established time and quality standards
83

Sales Service Representative Resume Examples & Samples

  • Establish and maintain a rapport with key store individuals and Kraft Heinz Customer Business Team
  • Experience designing multimodal learning environments
  • Excellent communications skills, including up-front platform skills
84

Regional Sales & Service Representative Resume Examples & Samples

  • Build strong relationships with Home Improvement retailer’s regionally and at the district and store management level
  • Support and work closely with Regional and District Service management
  • Training Service Team Members and store associates to be Lutron product experts
  • Coordinate and execute sales initiatives while identifying new business opportunities for cross merchandising and product visibility
  • Stay aligned to Lutron's culture and values
85

Technical Sales & Service Representative Resume Examples & Samples

  • Make sales calls, in person, to customers regarding products and services
  • Provide operational and technical support
  • Assist in developing new customers in markets already served
  • Search out and exploit sales opportunities in markets not currently served
  • Advise clients of new or existing technologies and their applications
  • Perform market analysis and develop sales strategies based on analysis
  • Coordinate quote preparation, and produce quotes as and when necessary
  • Coordinate between manufacturing and customers as it relates to customer purchase orders
  • Provide technical advice to resolve product or service requests regarding engineering or technical issues
  • Provide technical training to clients and communicate customer feedback for future product developments
  • Maintain high levels of customer satisfaction and contact
  • Provide effective contact, follow up and communication with customers on a regular basis
  • Travel as necessary to perform duties professionally and thoroughly
  • Perform in house sales duties as necessary
  • When necessary, assist manufacturing in the testing of IP products
  • Produce sales reports and logs as required
  • Coaches and mentors less experienced sales representatives
  • Perform other duties assigned by supervisor
  • BS in Engineering or other technology-related degree preferred with at least 5 years of experience in the sales of machinery or machinery components. Equivalent industry experience or transferable sales and service experience may also be considered
  • Direct sales and technical experience in clutch and brake or related industries
  • Knowledge of elastomer materials and processes a plus
  • Intermediate computer skills to include Outlook email, Word and Excel
  • Ability to effectively present complex technical information to individuals, small and large groups, customers and other employees
  • Travel will be required, including international travel
  • Must have and maintain an acceptable driving record
86

Inbound Sales & Service Representative Resume Examples & Samples

  • Effective resolution of Reason for Call on the first interaction
  • Acceptable Goodwill offerings to Customers who have had poor experiences
  • Bachelor's Degree from four-year college or university
  • 1 to 3 years of sales or customer service experience
  • Ability to solve practical problems
  • Ability to type 60-80 WPM
87

Sales Service Representative Resume Examples & Samples

  • A position for individual with a strong paper industry background to develop new sales opportunities within the West Coast District that brings value to our curent customers
  • Develop and maintain relationships within the industry
  • Identify and sell into new customer accounts
  • Provide ideas for bringing value to our customers
  • Assist the Northwest team with daily servicing of customers needs including troubleshooting
  • Compile or review routine service reports and trial data at the customer site. Make recommendations for improvement
  • Works through various sales cycles to uncovering the need, developing a plan to address the need and implementing/following through on any trial as well as documenting the value to the customer
  • Alerts the Manager of any problems or opportunities with the customer
  • Focus on safety initiatives at the customer sites to improve the overall working conditions
  • Review treatment programs and processes within the territory accounts ensuring effective applications through routine review of testing and monitoring resulting in customer satisfaction and business retention
  • Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory plants and new customer sites
  • Sell new business and new applications in your territory – develop and implement sales plans on new opportunities with the direction of the District Manager including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
  • Bachelor Degree. BS in Pulp and Paper Science preferred
  • 15+ years of paper industry experience
  • Process engineering skills
  • Authorized to work in the United States
88

Sales Analyst / Sales Service Representative Resume Examples & Samples

  • 5+ years diversified retail experience with a minimum of 2 years of Walmart analytical experience
  • High level of understanding within Walmart’s internal systems (Retail Link, WERCs, Data Sync, etc.)
  • High proficiency with MS Excel, Word, and PowerPoint
  • Highly developed interpersonal, verbal and written communication skills
  • Self-motivated and works well within team atmosphere
  • Ability to prioritize and manage different projects and priorities simultaneously with great attention to detail
89

Operational Sales & Service Representative German Resume Examples & Samples

  • Order Management & Customer Service
  • Processing of Dealer Orders (Order Input, Product Availability Checks, Order Confirmations, Price Letter, APP’s etc.) in a timely and qualitatively compliant fashion Documentation and tracking of all requests in SIEBEL
  • Cooperation with logistics on delivery tracking, warehouse and transportation claims and returns organization
  • Cooperation with DSEs and DSMs; share of information on important customer/process issues
  • Response to Dealer Queries (Order Status, Delivery Schedule, Billing Discrepancies, Credit Changes etc.)
  • Technical Product Support
  • Login to ACD according to the daily working hours and use auxiliary whenever required with previous notification to the Operational Team Manager
  • Calculation of warranty / pro-rata remaining on products and advice to dealers on handling of repair / exchange / upgrade
  • Processing of Service Reports and invoicing of DSE interventions
  • Participation in the Medical Device Consultant Trainings
  • Marketing, Sales, Logistics, Systems and General Business Support
  • Day-To-Day Business Support
  • Pricing Communications, Dealer Discount Monitoring, Dealer Performance Program (DPP) Implementation, etc
  • Systems Implementation, Mailings, Creation of Promotional Packs etc
  • Understand and respect Legal Requirements related to the followed Countries
  • Have a profound knowledge of all existing processes
  • Participate in internal and external audits as directed by Quality Manager
  • Annual Operating Plan (AOP)
  • Fluent in German. Good English
  • Have an understanding of Technical Products, Radiology and Digital
  • Knowledge of Lotus Notes, Access and other databases
  • Good Interpersonal Skills
90

Sales / Service Representative Resume Examples & Samples

  • Makes regular mill calls on assigned accounts to provide technical service which includes problem solving, data collection, monitoring product performance, project work and general account support
  • 40% of time
  • Coordinates and assists in product installations and paper machine start up support, reports to appropriate Voith personnel and inputs into appropriate data base depending on product line. Any issues with product or runability concerns are reported promptly
  • 30% of time
  • Works closely with the sales representative and Technology & Optimization team to promote Voith products and support product sales
  • 20% of time
  • Determines with sales representatives and regional team members prescribed levels of call frequencies through accounts planning including machine downtime coverage
  • 10% of time
  • Demonstrates expertise in technical support and develops strong relationships with customers
  • Prepares for service calls by focusing on the needs and opportunities at the customer
  • Proficient in product performance analysis including but not limited to Gamma gauge, Press Tuner, IR Thermography, Pyrometers, RA gauges, Perm Testers, etc
  • Determines the specific needs for each customer and communicates with other team members to provide the appropriate level of service and support
  • Builds and maintains ongoing relationships through regular contact
  • Brings ideas and opportunities forward to help grow new business opportunities
  • Cooperates and interfaces with team members and all parts of the organization to accomplish goals
  • Strategizes with sales representatives to provide support to customers that helps to maintain or grow the business
  • Is a model for the organization of individual initiative and teamwork, demonstrating creative employee engagement strategies to enhance the company’s high performance culture
  • Engages and interacts with the Technology & Optimization group to hit product applications, support product trials and grow sales
  • Relies on experience and judgment to plan and accomplish multiple activities, programs and goals
  • Designs programs, policies and processes which enhance the company’s reputation and culture, and meet the business objectives
  • Provides solid technical support to customers
  • At least 5 years of experience in papermaking
  • Frequent travel up to 85%, majority of travel is driving. Hotel stays 2-3 times per week
  • BS Degree in Engineering preferred or related paper industry experience
91

Sales Service Representative Resume Examples & Samples

  • Must have the ability to travel to customers and trade shows, travel expected to be approximately 5%
  • Must have good planning and project management skills
  • Must have the ability to work both autonomously as well as with a team. Must take strong ownership for achieving results
  • Ideal candidate will be a “foodie” with a strong passion for the food industry
  • High School diploma or GED required. An undergraduate degree is required, preferably in a Technical discipline such as Food Science or Management, Marketing, Sales, Nutrition or related field is preferred
  • A minimum of 2 years of successful business and B2B sales experience in the food ingredient industry or Customer Service is preferred
  • Ability to manage multiple priorities in an ever-changing work environment
  • Must be detail oriented, with excellent organizational skills
  • Ability to perform independently with limited direct supervision
  • Must be computer literate. Specific knowledge of JD Edwards, Microsoft Word, Excel, and Lotus Notes beneficial
92

Online Sales & Service Representative Resume Examples & Samples

  • Prepare contracts, pre-sale lists, post-sale reports, and bill of sale and post charges incurred. Process paperwork following the sale, provide necessary paperwork to customers
  • Be familiar with procedures for handling all aspects of customer complaints and disputes and resolve any customer complaints in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents
  • Contact present and potential clients to increase internet business via telephone and email. Promote vehicles that are posted on DealerBlock and solicit inventory from customers to post on DealerBlock
  • Hand selling of inventory located at local auction
  • Communicate with shops to verify completion of work for vehicles to be posted in online venues
  • Communicate with all departments to ensure proper representation and maximize vehicle exposure for sale. Included but not limited to Fleet Lease, Dealer, Factory, Commercial, and Captive Finance departments
  • Auditing online representation of vehicles – photos, condition, damages, and announcements
  • Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling PSI’s, payment and shipping information
  • Represent vehicles on the block or attend block with sales representative on sale day
  • Review, monitor and ensures compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department
  • Any other duties assigned by the General Manager or Online Sales & Service Manager
  • Provide prompt and courteous service at all times
  • Perform customer service transactions as described in the account contract
  • Be familiar with procedures for handling all aspects of customer service
  • Make sure customers receive prompt, efficient and courteous attention from all employees
  • Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or Online Sales and Service Manager of all serious complaints or incidences
  • Maintain a professional appearance and a neat work environment consistent with the Employee Handbook
  • Advise the Online Sales and Service Manager and Facilities of all breakdowns and maintenance needs immediately to ensure a safe work environment
  • Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager immediately. Practice proper loss prevention and reaction procedures
93

Sales & Service Representative Resume Examples & Samples

  • Excellent planning and organizational skills, strong relationship management capabilities, and flexibility to adapt and adjust your day to assist customers in this fast paced, multi-tasking, around the clock environment
  • Able to lift and carry 50 pounds, have a valid driver’s license and good driving record
  • Industry related experience in food service, laundry, housekeeping, hospitality, pool/spa
94

Lead Customer Sales & Service Representative Resume Examples & Samples

  • Performs all duties of Senior Customer Sales & Service Representative, Front Counter I-III
  • Answer day to day questions about Mediacom policies and procedures to Front Counter staff
  • Provide daily motivation for the Front Counter team to hit daily sales goals
  • Assist in the training and development of Front Counter staff
  • Resolve any customer escalations for service and support
  • Verification daily of all monies received, and batch releases
  • Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products
  • Responsible for product knowledge of programming, pricing, packaging, and channel line ups
  • Responsible for basic knowledge and understanding of Mediacom customer site equipment
  • Exceed or maintain minimum sales, quality, and productivity standards as required by Mediacom policy and procedures on an ongoing basis
  • Receive and process customer payments, balance cash draw, and post customer adjustments
  • Perform other duties as directed or required by your supervisor
  • High School Diploma or equivalent, some college preferred
  • 2+ years progressively related experience preferred
  • Knowledge of all functions and related tasks in each area of front counter customer service
  • Strong understanding of Mediacom CATV operations, products, services, and billing system
  • Problem solving, motivation, and leadership skills
  • Advanced communication (verbal/written) and customer service skills
  • Excellent cash management skills
  • Ability to work overtime when needed
  • Ability to work independently and good organization skills
  • Ability to left and carry ten pounds repeatedly, daily
  • Travel between offices required
95

Inside Sales & Service Representative Resume Examples & Samples

  • Process customer request for return goods
  • Handle inbound customer calls. Must meet stated department phone objectives
  • Establish and maintain a working customer relationship. Provide daily feed back to customer, sales and supervisors on order and inventory status, via reporting standards
  • Conduct customer visit when needed. Travel to customer location may be required. Maintain customer database and current customer account information
  • Conduct outbound solicitation to various dealers, associate dealers, mass merchandisers, buying groups and large multiple retail location accounts
  • Must meet department objectives
  • Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables
  • Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, commercial buyline, sales, field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an effective level of customer service
  • Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall problems so issues do not reoccur
  • Maintain knowledge in product and policy
  • Assist in other duties as required
  • Relocation Assistance is not available*
  • Visa Sponsorship is not available*
  • Relevant customer interaction experience
  • Bilingual - English and French speaking
  • 1- 3+ years of previous Inside sales or Customer Service experience
96

Entertainment Sales & Service Representative Resume Examples & Samples

  • Provide AT&T customers with a best in class sales and service experience
  • Interact with multiple online systems while speaking with customers
  • Meet sales quotas and service objectives in a fast-paced call center environment