Service / Sales Engineer Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the service / sales engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Doyle
Anita
Doyle
5993 Odessa Trail
Philadelphia
PA
5993 Odessa Trail
Philadelphia
PA
Experience Experience
08/2016 – present
Detroit, MI
Senior Service Sales Engineer
Detroit, MI
Senior Service Sales Engineer
08/2016 – present
Detroit, MI
Senior Service Sales Engineer
08/2016 – present
  • Ensuring that the job which is booked is executed correctly and order is closed to customer satisfaction
  • Responsible for Order value, service business development
  • Develops clear and effective written proposals/quotations for current and prospective customers
  • Establish and maintain effective customer relationships
  • Manage Installed Base of branch/region, first level contact for SIEMENS
  • Create added value for the customer and ABB and ensure the successful outcome of transactions, contracts and proposals by using effective sales techniques
  • Performing Energy Audit for LV / MV applications
04/2013 – 06/2016
Los Angeles, CA
NBI Service Sales Engineer
Los Angeles, CA
NBI Service Sales Engineer
04/2013 – 06/2016
Los Angeles, CA
NBI Service Sales Engineer
04/2013 – 06/2016
  • Your work is performed in an engineering environment using computer tools and product knowledge
  • Provide data support for reporting to CRM incl. sales/orders/backlog
  • Provide customers with high-quality parts in a timely manner in accordance with the customer’s demand
  • Good work ethic, attention to detail and good execution abilities
  • Assist the team on any escalation issues
  • Perform analysis for various service related activities
  • Evaluate the service report and arrive at the scope of work for repair quotes
06/2006 – 11/2012
Chicago, IL
Service Sales Engineer
Chicago, IL
Service Sales Engineer
06/2006 – 11/2012
Chicago, IL
Service Sales Engineer
06/2006 – 11/2012
  • Provide technical consulting and specialist assistance on service solutions to management and customers
  • Assist with large project Spare Parts orders – provide follow up and ensure the sale is executed
  • Assist team to develop a coordinated sales effort while keeping management informed of market conditions
  • Manage service activities with effective execution and work towards improving on-time service delivery
  • Develop trusting relationships with key decision makers within the market
  • Gather feedback from customer (customer inquiries), provide ideas and suggestions on product and service adaption and development and after-sales service
  • Support the back end sales activities and establish processes and system to improve the productivity from inquiry to ordering processes
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Oregon State University
Bachelor’s Degree in Engineering
Skills Skills
  • Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
  • Develop strong relationships with the key stakeholders in both your own assigned territory, and in the strategic district accounts where you provide service support to other District Sales Representatives
  • Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be approximately 17%
  • Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
  • Actively sell and support Nalco innovations and technology in both your own assigned territory and in the strategic district accounts where you provide service support to other District Sales Representatives
  • Travel within assigned sales territory
  • Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be approximately 20-40%
  • Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be approximately 20%
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1

Service / Sales Engineer Resume Examples & Samples

  • Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
  • Work closely with current customers, in your own defined territory, to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within your assigned territory
  • Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
  • Must have a strong mechanical aptitude
  • Working knowledge of boilers, cooling towers, and HVAC systems
2

Enterprise Service Sales Engineer Resume Examples & Samples

  • Preference for multi-lingual speaking person
  • Experience and knowledge of services business solutions design and presentation
  • Ability to develop high levels of credibility and forge solid and positive professional relationships with customers, peers, and upper management
  • Self motivated; bias for action.Effective negotiating and influencing skills. Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
3

Service Sales Engineer Resume Examples & Samples

  • Generate Services Agreement Revenue - Develop lasting service relationships with new and existing customers, including both Ingersoll Rand and competitive accounts. Call on existing, drifted and new customers and cold calls to engage in Agreement Services Sales. Keep current with all product/business model knowledge (Package Care Agreements, Preventive Maintenance Contracts, and other Services) and training needed. Creatively provide solutions to customer needs by aligning Services offering with customer and business needs
  • Develop People - Provide selling expertise on Services products for internal sales team in developing pricing strategy and sales strategy for service-related programs within defined territory and/or across location trading area
  • Manage Cash - Ensure that all orders obtained are error-free. Ensure contract language is aligned with and in compliance with business unit guidance as it relates to Terms and Conditions. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including adherence to company policies on travel and entertainment expenditures. Manage agreement pricing by fully utilizing costing tools and resources provided, and in consultation with Service Manager for equipment history
  • Earn Customer loyalty by troubleshooting to resolve customer satisfaction and service issues. Managing service relationships by working closely with the Service team on active contracts and prospecting for early renewals. Provide assistance as needed with service contracts communications by resolving open issues
  • Maintain quote log with face-to-face customer interactions in order management system. Record key contract milestones (e.g. proposal, senior level reviews), reporting requirements, and database requirements. Provide feedback on market conditions
4

Service Sales Engineer Resume Examples & Samples

  • Significant Electrical Product Knowledge
  • Minimum 5 years of electrical industry experience
  • No relocation package is offered for this positon. All candidates must currently reside within 50 miles of Chandler, AZ or Livermore, CA
5

Service Sales Engineer Resume Examples & Samples

  • Develop tradition and complex retrofit proposal for the client
  • Achieve the business quota and objective of their team
  • Conduct customer seminar/training to the client
  • Assist service manager in compiling the company budget
  • Work with finance team for payment and debt collection
6

Service Sales Engineer Resume Examples & Samples

  • Prepare Market Intelligence reports
  • Understand customer needs and participate in the demand side budgeting
  • Monitor and track project opportunities such as project lists, volume of offers, won-lost analysis etc
  • Promote and sell the Discrete Automation and Motion portfolio products and services
  • Form Capture teams for any project pursuit that is potential for ABB
7

Service Sales Engineer Resume Examples & Samples

  • No relocation package is offered for this positon. All candidates must currently reside within 50 miles of Hanover, MD
  • Significant electrical product knowledge
  • Strong presentation/training and communication skills
  • Strong leadership competencies
8

Senior Service Sales Engineer Resume Examples & Samples

  • Enquiry generation for all DMDR Service Products
  • Ensuring right service offers to customers including 3rd party replacements
  • Visiting the customer, studying the technical specifications and preparing / submitting offers
  • Follow up offers, negotiating with customer and securing orders
  • Identifying new opportunities for revamping in Cranes, Industries (pumps,fans), HVAC or any other applications
  • Service channel partner review and corrective actions
  • Performing Energy Audit for LV / MV applications
  • Handing over the service project / products jobs to Project Manager or Order Handler
  • Having a kick off meeting with respective PM and customers based on the project nature
  • Performing presentations / seminars
9

Service Sales Engineer Resume Examples & Samples

  • Customer & order acquisition for service products
  • Identify potential opportunities with existing and new customers
  • Report according company rules
  • Using software/programs being obligatory in the company
  • Prepare and review contract terms and conditions using standard Trane contract templates when applicable
  • Develop, evaluate and discuss possible solutions with customer
  • Actively participate in team work for projects/jobs defined by Acquisition Leader
  • Implement Pan European and local Service Business programs
  • Technical graduate in Mechanical Engineering or Heating, Ventilation, and Air Conditioning or similar line of study. (Bachelor's Degree)
  • A Minimum of 3 Years of direct sales experience in a similar business domain
  • Strong Interpersonal & Communication skills
  • Fluent in Spoken & Written English is mandatory
10

Service Sales Engineer Resume Examples & Samples

  • Assist Support Service / Sales Manager in service sales to maximize service growth
  • Understand customer needs and deliver the solution to establish maintenance contract
  • Ensure service projects are complying with client specifications and quality requirement of customers
  • Achieve targets both in regards to competitive pricing and profitability
  • Monitor and track project opportunities such as project lists, volume of offers, won-lost analysis etc., and using ABB tools
11

Service Sales Engineer Resume Examples & Samples

  • Collaboratively develop and implement sales plans of UPS, Drives, Low & Medium Voltage Systems, Fire Security Systems, Central Battery Systems
  • Create and develop service sales strategies
  • Mainly responsible for maintenance contracts, preventive maintenance, battery replacements, upgrading, commissioning, distributed services but also for new product replacements
  • Provide continuous feedback on hit rate and analysis on what to do to fine-tune or extend our offers to generate business and value with customers
  • Responsible for updating and leveraging the Installed base data for generating new business
  • Inform the product sales teams about new product sales opportunities and potential synergy sales
  • Collect, analyze and utilize market intelligence data on competitive products, customer needs, preferences and buying habits for targeting new customers, identifying new service products and aligning pricing strategy
  • Update and maintain pipeline in CRM, ensuring credible forecasting potential, follow-up on open quotes
  • Visit customers, understand customer needs, requirements and provide support in all aspects relating to the sales process
  • Prepare and present proposals and quotes and recommend products based on customer needs
12

Service Sales Engineer Resume Examples & Samples

  • Provide complete and appropriate solutions to customers and achieve the sales goals
  • Plan the execution of division, business unit or product group sales strategy for assigned area and achieve both qualitative and quantitative targets
  • Ensure the successful outcome of transactions, contracts and proposals by using effective sales techniques
  • Focus on volume, mix and ensure profitability targets are achieved
  • Understand and support the business requirements pertaining to sales function
13

Senior Service Sales Engineer Resume Examples & Samples

  • Sell products/systems/services to customers, focusing on volume, mix and profitability targets
  • Update the market information, assess the business potential and analyze the competitors
  • Followed up and customer payments are received in accordance with the terms of the contract
  • Organize and coordinate post-sales marketing activities and ensure customer satisfaction
14

Service Sales Engineer Resume Examples & Samples

  • Responsible for customer relationship maintenance and the sales development of the HVDC service business in relevant China area
  • Identify all the opportunities for sales growth in terms of HVDC Service projects, spare parts, market share gain, promotion, new business, consulting…and to manage the relevant projects which are launched to address these opportunities
  • Prepare and negotiate quotations and proposals and ensure good margin and terms. Lead the capture team during tendering phase
  • Maintain good relationship with customers in the relevant region
  • Participate in developing of service products, establishing and perfecting service process. Take good care of the Company's property
  • Work closely with the relevant organizations within ABB
  • Collect marketing information on service, regular report to management, action plan following. Develop service market cooperating with Sales & Marketing team
  • Other jobs assigned by service sales manager
  • At least 2 years’ experience in power system/power product or related field
  • Have sales experience, familiar with HVDC control and protection systems, experience on power product manufacture, maintenance are advantages
  • Fluent in Chinese (Mandarin) and English, written and spoken
  • Frequent traveling in region, O/T work at request, team work oriented, ability to work independently, good communication skill in verbal and writing
15

Service Sales Engineer Resume Examples & Samples

  • Contribute to the development service opportunities for customers within the country as per geographical allocation
  • Ensure service growth strategies are in place by following growth initiatives defined by global business units and by developing initiatives locally as per the requirement of the countries in the region
  • Review and support in developing service portfolios as per market need to ensure sustainable business and growth
  • Prepare sales plans as well as the monthly market reviews. Proposes plans to penetrate consolidated and new markets via a thorough market review
  • Continuously develop and maintain a healthy opportunity pipeline
  • Ensure risk review and mitigation process is in place and strictly followed for new
16

Service Sales Engineer Resume Examples & Samples

  • Responsibility for service revenue, focus on each div. to achieve AOP target
  • Responsibility for service product porflio, pricing and marketing developing strategy
  • Submit annual service marketing promotion strategy and action plans of responsible products; implement with service team the scheduled service marketing actions; make service products catalogs; monitor design of interrelated exhibitions and advertisements of responsible service products
  • Response for each division service marketing requirement: promotion, brochure, road show, pricing, service contact
  • Responsible service web site design and communicate with internal team to update content to be best support customer requirement
  • Focus on key customers, training, promotions, annual contract renew
  • Carry out other task directed by service manager / service director
  • Bachelor degree: business, commercial, engineering related, MBA is preferred
  • Understand service importance, can work under the pressure
  • Language: English lever 4 is the basic requirement
17

Enterprise Service Sales Engineer Resume Examples & Samples

  • Bachelor’s degree in Business or related or equivalent experience
  • 3+ years experience on selling strategic service business solutions
  • Sales or operations experience in research or clinical industry
  • Experienced in driving customer allegiance and growing existing customer base
18

Service Sales Engineer for Luzon ITB Resume Examples & Samples

  • Excellent oral and written English is highly required
  • Applicants must be willing to work within Luzon and willing to travel frequently
  • Applicants should be Filipino citizens or hold relevant residence status
  • Full-time positions available
19

Service Sales Engineer Resume Examples & Samples

  • Candidate must possess at least a Bachelor's/College Degree or Professional License (Passed Board/Professional License Exam) in Engineering (Electrical/Electronic) or equivalent with at least two (2) years of successful experience in sales or in the field of Electrical business or in Maintenance Engineering
  • Must have strong leadership qualities, highly motivated, a team player, goal-oriented and success-driven individual
  • Knowledgeable in MS Word, MS Excel & MS PowerPoint applications
  • Applicants must be willing to work in Makati City and willing to travel frequently
20

Service Sales Engineer Resume Examples & Samples

  • Establish aggressive and effective overall sales and marketing plan to cover area in Sumatera island especially for Oil, Gas and Chemical industry, have experience and strong network with Oil, Gas and Chemical company
  • Establish a loyal and long term customer relationship by implementing the necessary steps to achieve the goal
  • Be able to prepare first level of technical and commercial proposals independently
  • Proactively access, clarify and validate customer needs, then leads solution development effort that can fulfill the customer needs by giving the best product or service solution in term of quality, price and delivery
  • Acting as front end contact for customer in OGC sector in terms of after sales service to handle inquiry, complaint and technical assistance request
  • Actively visit customer in daily basis to pursuing the project in the area given to generate opportunity and sales to ensure the achievement of budget
  • Actively reporting project status, opportunity and market information and also updating sales database
21

NBI Service Sales Engineer Resume Examples & Samples

  • Provide customers with high-quality parts in a timely manner in accordance with the customer’s demand
  • Assist the director and service engineers to promote service contract projects to customers, and promote Solution business and energy-saving products according to the customer’s needs
  • Continuously improve professional abilities while increasing customer satisfaction
  • Good communication and presentation skills, with sales potential
  • At least 2 years of work experience
22

Senior Enterprise Service Sales Engineer Resume Examples & Samples

  • Advanced PC skills, especially in Word, Excel, and PowerPoint
  • Strong collaborative track record, which includes working within a matrix environment along with the ability to find solutions to a common goal
  • Familiarity with commercial operations, relationship management and marketing tools
  • Self motivated; bias for action
  • Effective negotiating and influencing skills
23

Service Sales Engineer Resume Examples & Samples

  • Understand and analyze the market needs, trends and the product&service portfolio in detail in order to develop and implement the best business approach
  • Develops and implements plans to take advantage of all sales opportunities for assigned customers or territory. Team sells with other Sales people
  • Starting from maintenance contract design providing tailored solutions for specific customer requirements with Siemens and non-Siemens product&services
  • Performing site surveys, system designs, preparing specifications, presentations and documentations. Conducting contracts&offers until closing sales
  • Build relationships and maintain frequent contact with key customers, potential internal and external customers
  • Especially maintain and increase maintenance contract sales according to the installed base
  • Project management for small projects
  • Develop team work within Siemens internal departments
  • Monitor, respond and escalate customer feedback/complaints/issues as appropriate to ensure satisfaction
24

NBI Service Sales Engineer Resume Examples & Samples

  • Coordinates service resources
  • Live updation of service tool for all service related activities including costing/quote etc
  • Interacts and communicates with all HVAC customers for AMC renewals
  • Helps the Service Manager in maintaining customer satisfaction by investigating customer concerns, routing them to the assigned staff and responding to special requests
  • Coordinates operations interaction with the Parts Department and Acquisition (quotes), as necessary
  • Handling warranty claims w.r.t part identification
  • Interact and resolve any technical clarification vis-à-vis quotes issued
  • You would be a team member with front line responsibility for identification of replacement parts on all vintages of Trane HVAC equipment. In this role, they are often responsible for selecting expensive service parts. They must accept this responsibility and understand the consequences of their decisions
  • Required to respond professionally and courteously to all customer parts identification inquiries and have the ability to prioritize incoming requests by level of urgency
  • You should be Personal Computer literate within a Windows environment. Familiarity with Microsoft Office products (Excel, Word, PowerPoint) software desirable. MS Exchange is the communication tool used in the office environment
  • Order entry to factory in oracle based tool
  • Ensure that each job has the budgeted sales and cost details by revenue stream
  • Identification of parts for CAMC/W/sales
  • Parts costing-arriving at the landed cost with related factors in DFSD & proposal generation
  • AMC / proactive quotes costing & proposal generation
  • Evaluate the service report and arrive at the scope of work for repair quotes
  • Follow up for third party vendor quotes
  • Interact and resolve any technical clarification vis-à-vis quotes issued with customers/Sales
  • Update DFSD tool from data point of view
  • Order entry to USA (pride & E-post), Non-pride (E-post) and Epinal (mercury/excel)
  • Tracking of parts in USA, Epinal & China
  • Updating FF, CRM on the status
  • Obtain credit approval for quotes/orders
  • OA & PI issuance for orders
  • PI issuance for offshore through legal
  • Generate reports from DFSD on need basis for regions
  • Parts sales forecasting for the region w.r.t. offshore orders
  • Identify with parts source wise and arrive at compatible part by trial & error/experience
  • Parts Sales forecasting for all regions
  • Assist the team on any escalation issues
  • Identify source of procurement when parts not available in US/Epinal
  • Liaise with factories for escalation issues
  • Liaise with ILCs for faster deliveries/better lead times
  • Arrive at special costing for high value items like compressors, motors etc
  • Liaise with third party vendors for better pricing (for Trane Care Offerings)
  • Provide ZMs/ASMs with pricing support for ATB & Adiabatic offering
  • Reconciliation with Finance for month sales/orders
  • Provide data support for reporting to CRM incl. sales/orders/backlog
  • Look at the overall data quality of DFSD-add SSEs, facilitate access, provide training etc
  • Perform analysis for various service related activities
  • Load templates in DFSD as per variations in entities/formats/information etc
  • Promote team to identify more compatibility with China sourced parts to achieve savings
25

Service Sales Engineer Resume Examples & Samples

  • Define Sales approach and prepare sales kits for targeted portfolio
  • Gather feedback from customer (customer inquiries), provide ideas and suggestions on product and service adaption and development and after-sales service
  • Create and drive opportunity to generate order intake to achieve targets
  • Co-ordinate with the Operation Team, Purchasing Team and Logistics Team regarding all order processing to ensure on-time delivery of goods to customers
  • Appraise him/herself and propose development plan
  • Track, report current and future sales opportunities on a monthly basis to the sub-division manager
26

Service Sales Engineer, Process Automation Resume Examples & Samples

  • Build-up, maintain and develop good relationships with customer assess, customers needs, suggest product and service adaption when necessary
  • Proactively identify new customers and develop a suitable customer approach
  • Corporate with Solution/ Product Business to do a common sales approach
  • Represent Siemens Customer Service at Exhibitions
  • Prepare Sales presentation and give presentations to the customer
  • Prepare proposal with responsibility for all bid costing and their accuracy and quality
  • Plan and execute sales activities in order to meet order intake, net sales and gross margin targets
  • Other as assigned by superior
27

Service Sales Engineer Resume Examples & Samples

  • Prepare sales plan using company tools, perform regular status review and propose recovery plan in case of potential order shortfall
  • Create value for customers and ensure the successful outcome of transactions, contracts and proposals by using effective sales techniques
  • Ensure you work with target, understand to pursuit all service product / project
  • Assist service manager to control execution after order
28

Service Sales Engineer Resume Examples & Samples

  • Full responsibility for the market penetration of High Voltage Service products (GIS-T >170kV & GCB) in Iran. Ensuring that targeted budget goals are met or exceeded
  • Proactively ensuring process for customer investments from start of budget planning till signed contract
  • Finalizing a clear value proposition to customer through ABB service products risk mitigation functionality
  • Gaining strategic understanding and up to date market knowledge
  • Ensuring ABB has clear understanding of customer organization, decision makers and influencers
  • Increasing market penetration for ABB installed base
  • Taking leadership and independently ensuring offerings are as per customers and ABB's expectations by ensuring collaboration between all involved parties
  • Ensuring that all parties within the value chain are moving forward to serve the customer as per their expectation
  • Organization and planning of customer meetings and events
  • Ensuring customer satisfaction and support
29

Senior Service Sales Engineer Resume Examples & Samples

  • Maintains up-to-date knowledge of Schneider Electric products/solutions/services and competitor strengths, weaknesses and applications. Apply knowledge of Schneider Electric products/solutions/services to customer's needs
  • Maintain a high level of customer satisfaction through in-depth knowledge of customer's organization, increasing account dedication, timely communication, and follow up
  • Proficient in MS Word, Excel, Powerpoint, and Salesforce.com
  • Ability to present engineering services and retrofit solutions to end user customers
30

Service Sales Engineer Resume Examples & Samples

  • Analyze and forecast demand of the end-users to ensure growth in service product groups
  • Create new business opportunities from non-contract customers by existing and new service product introduction and product mapping within product lifecycle and spare-parts to end-users
  • Attend the end-users regularly for on-site installation & service requirement, troubleshoot when necessary and co-ordinate with factory for additional support when required
  • Apply maintenance engineering concept to the optimization of equipment, procedures and departmental budgets for end-users to achieve better maintenance, reliability and availability of equipment
  • Maintain good customer relationship and customer satisfaction
  • Support the back end sales activities and establish processes and system to improve the productivity from inquiry to ordering processes
  • Standardize the offering for service products, from both global offering, and local initiated offering
31

Service Sales Engineer Resume Examples & Samples

  • Sales and development of new service products
  • Support the implementation of the service strategy
  • Technical and commercial customer counselling / service / advisory service
  • Expand Waxoyl for industrial applications
  • Expand Hydraulic service sales
  • New customer acquisition
  • Technical project management
  • Travel locally to provide hands-on service, repair and installation of all products
  • Customer and employee training
  • Formal qualifications required: Engineer or engineering technician / certified engineer
  • At least 3-5 years of experience in (technical) commercial External Sales position
  • Product-specific experience with power transmission products, drive shafts, couplings, brakes, for agriculture applications
  • Languages: Dutch/English
  • High level of flexibility to support 24/7 service
  • High willingness to travel
  • Understanding the local markets, our customers, the market position, the products as well as competitor's activities
32

Service Sales Engineer Resume Examples & Samples

  • Foster strong working relationships with Schneider Electric field office sales teams, operations team, post shipment plant contacts, and external distribution channel personnel
  • Identify and develop account penetration strategies
  • 5+ years technical knowledge of electrical distribution and electrical switchgear and switchboard construction
  • Knowledge of Square D, GE, Westinghouse, Federal Pacific, and Allis Chalmers legacy switchgear and switchboards
33

Service Sales Engineer Resume Examples & Samples

  • Provide technical support and determine corrective actions in own area of expertise via remote or on-site service
  • Prepare sales plans and adopt proactive sales approach using company tools (i.e. SAP & ServIS) to ensure proper negotiation with customers
  • Provide technical consulting and specialist assistance on service solutions to management and customers
  • Determine and develop effective service offerings to respond to customer requirements cost effectively
  • Manage customer relationships and maintain regular contacts with key customers
  • Ensure accurate communication and exchange of technical information to address customer needs
  • Prepare all required technical documents and reports for project contracts and conduct specialist support for the sales team
34

Service Sales Engineer Resume Examples & Samples

  • Actively promote service portfolio in assigned market. Develop the relationship and business to realize the budget and targets set and to maximize profitable growth for ABB in service
  • Fulfill service portfolio sales target
  • Build up and maintain good relationship with customers in responsible region
  • Promote service products
  • Develop service market
  • Promote service concept, develop potential customers
  • Cooperate and coordinate with service strategic sales to make service business growing
35

Service Sales Engineer Resume Examples & Samples

  • Finding prospective customers and Creating leads for service business such as Annual maintenance contract, Spares, Retrofits, Migration etc
  • Work independenty for site visits to gather requirements from customers, prepare technical proposals and support technical clarification meetings
  • Strong techno-commercial offer preparation background
  • Sales planning, forecasting, reporting skills and experience
  • Traveling anytime, in the Western region, according to customer's needs
  • Actively supports Regional Sales in active sales planning on account and opportunity level for defined service portfolio in defined region
  • Negotiation and closing deals
36

Service Sales Engineer Resume Examples & Samples

  • Implementation of Local Service Sales strategy in Turkey
  • Responsible for Service Sales budget figures for Food Processing & Packaging Application
  • Contact customers and responsible for management of customer relationship and local service sales;(spare parts, consumables, repairs and maintenance (contracts)
  • Sales of optimization, modernization and retrofits for installed equipment
  • After Sales / service portfolio development
37

Service Sales Engineer Resume Examples & Samples

  • Identify and develop the sales strategies for service products and services
  • Strategize sales process for entire process automation service product portfolio to expand the market
  • Comply with health and safety directives
38

Senior.service Sales Engineer Resume Examples & Samples

  • Enquiry Generation for all RMDR Service Products
  • Ensure right service offers to customers including 3rd party replacements
  • Visit the Customer, Study the Technical Specifications and Prepare/Submit offers
  • Follow up offers ,negotiate with customer and secure orders
  • Identify new opportunities for Revamps in Cranes, Industries (Pumps ,fans), HVAC or any other applications
  • Service Channel Partner review and corrective actions
  • Perform Energy Audit for LV/MV applications
  • Hand over the Service project/Products jobs to PM or OH
  • Have a kick off meeting with respective PM and Customers based on the project nature
  • Follow up on payments
  • Perform Presentations/Seminars
  • Ensure that the job which is booked is executed correctly and order is closed to customer satisfaction
39

Service Sales Engineer Resume Examples & Samples

  • Diploma/Degree in mechanical/ electrical/ electronic engineering or equivalent
  • At least 1 year(s) of working experiences in industrial or technical sales preferably in HVAC or ACMV
  • Technical knowledge of HVAC or ACMV good but not critical; product training will be provided
  • Advantageous to have network of customers (dealers/ air cond specialists, project consultants, contractors)
  • Result & customer oriented, proactive, good interpersonal and communication skills
  • Able to work independently with minimum supervision
40

Senior Service Sales Engineer Resume Examples & Samples

  • Manage Installed Base of branch/region, first level contact for SIEMENS
  • Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach
  • Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs
  • To find Migration opportunities from existing Installed base.Sales funnel Accuracy
  • Adhere to Annual Service Targets
  • Adhere on Siemens Service policies and Guidelines
  • Preferred having knowledge on Building Technologies / Products. / Protocols
  • Preferred if known to Siemens BT products / services
  • Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales
  • Understanding technicalities of the Projects/Service Needs and meeting the Deadlines
  • Primary Interaction with clients on regular basis
  • Responsible for Order value, service business development
  • Cold calls on various offerings like service contracts, Migrations, Value added services, Paid services, spares and extension projects
  • Costing and evaluation of the required solution as per client/site requirement in BMS, FSS & SES segments
  • Co-ordinate with client on Purchase orders, advance payments and documentation part (service agreements)
  • Projections of the order value on monthly basis
  • Co-ordinate with team on the existing client’s additional requirement
  • Having a sales background in the similar industry for at least 3 Years not limited to Service
41

Service Sales Engineer Resume Examples & Samples

  • Bac+2/4 (Electrotechnics) - A specialization in sales would be an advantage
  • 5/10 years minimum of commercial experience in technical Sales
  • Knowledge’s in maintenance, automation systems and robotics
  • Technical English mandatory
  • Qualifications: autonomy, adaptability, interpersonal skills, responsiveness, dynamism and sense of service, listening, creativity
42

Service & Sales Engineer Resume Examples & Samples

  • Previous/current experience in a Bearings and Power Transmission industry
  • Understanding of the industry Timken serve and aligned industries
  • Fundamental Timken product knowledge
  • Knowledge of who our competitors are plus market and competition situation
  • Experience in Distributor/Channel management
  • Regional (East Africa) market knowledge and experience
  • Perseverance and positive attitude
  • Decision making and mechanical problem solving techniques
  • Ability to deliver presentations to customers at all levels in the organisation
  • Work well with a team environment
  • Provides technical solutions to prevent and resolve application performance problems and thereby maximise operational uptime for strategic customers
  • Maintains close links with all internal teams to ensure that any changes or issues are actioned effectively (including warranty and quality)
  • Extends range of product or service relationships with major end-user customers to grow revenue
  • Increased generation of sales through services provided and collaboration with sales team and other areas
43

Service Sales Engineer Resume Examples & Samples

  • Effect sales of GEA Service Solutions – North America; represent the company in a professional manner
  • Actively promote the One GEA concept – to external customers and internal employees
  • Develop trusting relationships with key decision makers within the market
  • Travels to potential and existing clients for the purpose of proposal offer for spare parts, repair, service project, or field service. The customer visit shall contain necessary presentations / demonstrations as required to enhance the sales opportunity
  • Actively promote smaller scale projects (service projects) and large plant Service Level Agreements
  • Assist with large project Spare Parts orders – provide follow up and ensure the sale is executed
  • Participate in the negotiation of offers, quotations, and contracts (customer T&C’s)
  • Generates the sales concept and final proposal with consultation with the appropriate parties taking into consideration the best value proposition for our customers
  • Uses and implements Sales Tools
  • Obtain assistance from other groups (APC, STEC, PTC, S-SER) for more complicated applications
  • Maintains customer visit reports and call reports in the appropriate database
  • Participates in trade shows with the intention of promoting Service Sales activity
  • Provides market feedback (competition, trends, etc.) to Solution Service
  • B.S. degree in Engineering, Food Science, or related field is preferred
  • 3-5 years of experience in Sales is preferred
  • Must be available to travel 50% of available working time
  • Must understand technical process and have a firm understanding of service capabilities
  • Must possess good English language communication skills, both verbal and written
  • Must possess good interpersonal skills and work well in a team setting as well as independently as required
  • Inherent sense of urgency about making sales; high energy level
  • Must be self-motivated
  • Advantageous to have working knowledge of MS Office products and Lotus Notes
  • Must have the ability to learn current ERP System used for spare parts orders and inventory management
44

Service Sales Engineer, Doha, Qatar Resume Examples & Samples

  • Responsible to sell solutions, focusing on the volume as budgeted at the budgeted Order GM%
  • To proactively sell Service products of Drives
  • Developing market for retrofit solutions / brownfield projects
  • Conducting Drive Care workshops for customer segment wise to actively Market Drive Care
  • Establishing, develop and maintain the relationship with assigned customers. Registers customer satisfaction issues in database and coordinates responses with by appropriate team members
  • Preparing Sales plans and activity reports actively using Prosales. Perform regular reviews and propose recovery plan in case of potential order Shortfalls
  • Conducting presentations with details in accordance with ABB offerings and strategy for the assigned service solution
  • Ensuring contracts are executed correctly and that deliveries are on-time at the agreed cost, with the assistance of administrative Sales Support
  • Organizing and coordinates post-sales marketing activities in collaboration with other service organizations in order to optimize and maximize services sold
  • Coordinating the use of internal or external resources in order to provide value added services to accounts
  • Timely maintain and update sales process databases
  • To arrange and participate technical and commercial discussions with customer
45

Service Sales Engineer Resume Examples & Samples

  • Implement service strategy in the assigned area of business and ensure service business growth strategy being followed consistently in line with BU directions
  • Build sustainable customer approach with value added service products/solutions and be accountable for local client growth, satisfaction and retention along with sales
  • Manage service activities with effective execution and work towards improving on-time service delivery
  • Implement value chain element process and align the service business within the guidelines
  • Co-operate and coordinate activities with Service Manager to harmonize service activities and identify areas of improvement and competency in customer setup to promote ABB solutions
  • Implement market segmentation and effective go-to-market strategy for system services to increase market penetration in consultation with Service Manager
  • Increase service sales on own installed base with effective utilization of Installed Base Management tool- ServIS and drive consistent development of processes and practices based on customer feedback (NPS)
  • Ensure healthy pipeline/market demand to achieve service budget and local service performance targets as agreed with global business unit
46

Service Sales Engineer Process Industries Resume Examples & Samples

  • Continue to support customers and follow up on further service requirements,
  • Understand customer needs and identify opportunities,
  • Pursue and build business and relationships through proactive selling,
  • Utilize all opportunities to sell additional services to customers,
  • Increasing the Service & Spare part business,
  • Ensure customer satisfaction during / after deliveries
47

Service Sales Engineer Resume Examples & Samples

  • Develop and execute sales plans to meet performance expectations and requirements
  • Quote projects and negotiate correct required pricing
  • Minimum 5 years’ of electrical industry experience
  • No relocation is provided for this role. Only candidates currently residing within a 50 mile radius of the Livermore, CA location will be considered
  • Bachelor’s degree in Electrical or Mechanical Engineering
  • Minimum 2 years of industry related sales experience
  • Experience with selling services
  • Robust presentation, training and communications skills
48

Service / Sales Engineer Resume Examples & Samples

  • Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be approximately 20%
  • 0+ years of successful technical service, technical sales, sales engineering, engineering or field sales support experience
  • Less than 20% overnight travel required to support sales territory
49

Regional Service / Sales Engineer Resume Examples & Samples

  • Machine Reliability – Condition Monitoring
  • Ability to work under pressure
  • Maintains contact with existing customers to contribute to the maintenance and development of long term relationships
  • Provides service and sales support to customers to ensure that any issues are actioned effectively
  • Develops training programs and provides technical training services to internal and external customers to build knowledge on the application and maintenance of products
  • Develops plans and proposals to meet customer needs and achieve revenue objectives
  • Promotion of Timken products aligned with the sales effort
50

Field Service Sales Engineer Resume Examples & Samples

  • Achieves the planned growth for revenue and bookings in the assigned accounts/territory while maintaining or exceeding margin goals
  • Builds, analyzes and understands business trends to look for opportunities to improve current sales within assigned regions
  • Evaluates market trends and gathers competitive information, identifies trends that effect current and future growth of regional sales and profitability
  • Qualifies potential enterprise service business opportunities early in the sales cycle and manages the pipeline to ensure that opportunities are pursued in a timely way ensuring Thermo Fisher is invited to all associated RFP’s
  • Collaborates with key account customers to understand their business needs and strategic objectives, forms relationships with decision-makers and identifies, develops and closes enterprise services business opportunities
  • Bachelor’s degree or above in Business, Chemistry, Engineering or relevant field
  • 4+ years’ work experiences, preferably gained from working in service department at multinational companies. Have supervisor experience would be an advantage
  • Demonstrated record of achievement in a prior sales position
  • Ability to acquire and apply commercial and technical expertise by staying up to date in industry and with market trends
  • Can manage multi-projects efficiently; plan and perform work in accordance with client requirements and professional standards
  • Self-motivated with the ability to work independently and in a team environment
  • Open minded, agile with change and practical
51

Service Sales Engineer Resume Examples & Samples

  • Meet or exceed sales targets and achieve maximum sales in assigned segment and territory
  • Increase market share by calling on new prospects to promote products and services
  • Identify customer needs, price analysis and offer and negotiate in order to secure order
  • Prepare cost calculation and Price Schedules for loose sales
  • Proactively collect the forecast projects from customers and provide feedback to product and Marketing department, so that the inventory can be planned to support prompt delivery
  • Maintain accounts receivables in compliance with objectives
  • Keep abreast of competitions, competitive issues, products and market of the product
  • Lways be prepared to assist customers to handle and resolve their issues and complaints, including credit issues
  • Assist Sales Manager to formulate Sales strategy
  • Ensure and adhere to all OHS guidelines
52

Service Sales Engineer Resume Examples & Samples

  • Proactively contacting drifted accounts to generate sales of compressed air services and parts. Generate quotes and follow up with customers and outside sales team to ensure quotes successfully transition to orders. Manage these orders to ensure delivery schedule is achieved. Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery. Target inactive and competitive accounts for conversion. Develop, sell, and convert accounts to recurring revenue service contracts. Utilize parts program to obtain business
  • Generate marketing/sales campaigns to target specific drifted account needs
  • Ensure that all paperwork and purchase orders are maintained to respond to customer inquiries timely and ensure internal process requirements
  • Organizational skills – ability to manage time and multi-task
  • SalesForce experience, or comparable CRM experience
  • Physical Qualifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and effectively communicate with others. The employee frequently is required to walk and stoop, kneel or crouch. The employee is occasionally required to stand, sit, and climb or balance
53

Field Service Sales Engineer Resume Examples & Samples

  • Creates travel plans in accordance with travel policy
  • Make sound decisions to ensure project deliverables are executed in timely manner and to customer satisfaction levels
  • Adheres to customer policies and guidelines when operating in the field Follows proper protocol for tool and supply purchases
  • May need to make project implementations decisions to assure customer satisfaction but with an understanding of the business requirements
  • Responsible for assigned implementations of the Enterprise Services suite i.e. Asset & Service Management solutions etc
  • Working with the department manager to develop/refine the Implementation Process, tools and procedures supporting ongoing process improvements
  • Perform complex data analysis supporting new as well as growth opportunities of our clients
  • Develop and present client facing documentation supporting the Implementation Process
  • Bachelors degree (BS/BA) and above, MBA preferred
  • Minimum 3 years sales experience, preferably from instrument industry
  • Must be self motivated and demonstrate strong work principles. - See more at: http://jobdescriptionandresumeexamples.com/sales-account-manager-job-description-sample/#sthash.rSWeqN5f.dpuf
  • Good knowledge and understanding of service business, and proven ability to work within a matrix environment to find solutions to a common goal
  • Spirit of team work, self-motivated and result oriented
  • Excellent communication skills. Fluent written and spoken in English and Mandarin
  • 3 years working experience is must, foreign company working experience is preferred
  • Marketing / Sales experience in instruments is must, especially prefer on service sale
  • Positive attitude and customer orientation, motivation and initiative
  • Communication ability, open mind and quick to learn
  • Advanced PC skills, especially in Microsoft Office products
  • Reflector personality style – able to learn from mistakes and always wants to achieve best possible performance
54

Service Sales Engineer Resume Examples & Samples

  • Implement service sales strategy, promote various upgrade, retrofit and value add solutions to the benefit of the customer and ABB and understand the channel strategy and the establishment of related prices
  • Prepare sales plans, act as marketer/salesperson of ABB’s service products and solutions during marketing activities and translate the needs of customer into relevant ABB service offerings and solutions
  • Establish and maintain effective customer relationships to understand customer needs and handle sales projects (products/service)
  • Manage and interpret customer requirements and pursue opportunity from customers
  • Generate documents related to sales process, negotiate and close sales by agreeing terms and conditions
  • Analyze cost and sales and support marketing by attending marketing events
  • Make technical presentations and demonstrate how a product/service will meet client needs
  • Provide pre-sales technical assistance and product education and solve client problems by offering solutions
55

Service Sales Engineer Resume Examples & Samples

  • Prospect for and identify potential service sales opportunities
  • Utilize account management plan to expand SE offers to existing customers
  • Prioritize service sales opportunities to determine in what order service sales opportunities need to be addressed
  • Perform take-off and estimate costs of prospective service sales opportunities
  • Determine installation labor requirements and if they exceed in house capabilities develop installation subcontract bid packages and obtain subcontract quotations to be used in the cost estimate
  • Analyze customer needs and develop maintenance plan options for proposal to customer
  • Identify and prepare all necessary bid and proposal documents, e.g.: Bid Forms, Bid Bonds, Affidavits, etc
56

Service Sales Engineer Resume Examples & Samples

  • Generate Revenue - Call on existing and new customers including competitive accounts, mailers and cold calls. Primary focus around connecting customers through sales of parts and service agreements. Keep current with all product knowledge and training needed. Creatively provide solutions to customer needs
  • Work in Team environment - Support equipment sales engineers in promoting parts and service contracts. Manage service activities at new and existing accounts
  • Manage Cash - Ensure that all orders/contracts obtained are error-free. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures
  • Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the center
  • Earn Customer loyalty via troubleshooting to resolve customer satisfaction issues. Managing contracts and working closely with the service team on active jobs. Service assistance as needed by resolving open issues
  • Maintain quote log and face-to-face customer interactions in order management system. Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions
57

Senior Service Sales Engineer, Jeddah Resume Examples & Samples

  • Handling Sales and Marketing of ABB transformer service with in the sales team of LPG transformer Service
  • Achieving the business targets set by Sales Manager
  • Visiting customers frequently for generation of new opportunities and reception of feed back for on going services
  • Coordinating closely with other ABB departments and ABB suppliers to furnish the best possible offers
  • Closely coordinating with Proposal and field service personnel to achieve the dead lines for proposals and projects
  • Preparing commercial offers in accordance with ABB Policies
58

Robotics Service Sales Engineer Resume Examples & Samples

  • Coordinate with Robotic automation system integrator, develop strong application knowledge and support them with best respond time and optimal solution
  • Participate in marketing activity, e.g. work with Government agency or Institution to promote Robotic solution or application to nationwide industry owner to achieve productivity improvement
  • Support Sales and after sales activities, e.g. web or internal, Gebiz inquiry, order processing etc
  • Participate in solution development work together with Application and Solution team
  • Achieve key targets together with team by improving sales process, optimizing the work flow to maximize sales productivity
59

Service Sales Engineer Resume Examples & Samples

  • Acquisition of service customers
  • Responsibility for on time customer information regarding preventive maintenance and parts replacement
  • Prepare technical and financial offers for all services in the region including customer service related support to GUTOR new sales
  • Contract negotiation and project handover to order fulfillment
  • Ensure Partners have tools required to drive revenues
  • Monitor incoming orders
  • Collect Partner results for report generation
  • Process renewals both direct and through Partners
  • Communicate with Customers
  • Process warranty expiration to Partners for conversion and monitor their progress monthly
  • Ensure correct information in Siebel
  • Work with Legal on special contract terms
  • Provide leads to new sales for system replacement tech support
  • Bachelor of Electrical Engineering or equivalent, AC/DC Power Knowledge
  • This position requires 2+ year experience dealing with GUTOR products and services and knowledge of GUTOR processes and procedures
  • The ideal candidate will have proven success in prior sales roles
  • Strong interpersonal communication and relationship building skills
  • Ability to generate sales and uncover selling opportunities within existing GUTOR clientele
  • Superior oral and written communication skills in English is a must, German will be an added advantage
  • Proficiency in the use of personal computers is required
  • Strong ability to function in a team      
60

Service Sales Engineer Resume Examples & Samples

  • Strong service skills in troubleshooting and repairing
  • Good communication skills in working with customers
  • High responsible working, able to work independently and in a team under high pressure
  • Opening, creative and constructive in working
  • Fluent English writing, reading and oral are a must
  • Fluent Korean speaking is an advantage
61

Service Sales Engineer, Motor & Drives Resume Examples & Samples

  • Proactively identify opportunjties based on know installations for Service business with focus on retrofit and service contracts
  • Support other sales accounts in proactive approach for the defined portfolio
  • Implement sales strategic / tactic to maximize sale hit rate
62

Service Sales Engineer Resume Examples & Samples

  • Analyze pricing requests, improve market prices and maximize selling prices
  • Improve estimate costs of service offerings
  • Meet customer service requirements by finding innovative solutions
  • Obtain knowledge of customer application of ABB systems and related customer service values
  • Determine the optimal solution to be offered from business perspective and technical support
63

Service Sales Engineer Resume Examples & Samples

  • Budget and performance targets
  • Ensure that business targets are exceeded and be accountable for the profit and loss of the service business in assigned region mainly Andhra Pradesh, Telangana and some part of Eastern India
  • Take care of ABB Installed base and generate Business out of the same
  • Add installed base through new business opportunities and acquiring new contracts and renewals
  • Ensure sales productivity through sales pipeline
  • Deliver growth across entire service portfolio and offerings
  • Maximize customer face time to ensure connect across the entire value chain of customer
  • Capturing and acting on market intelligence
  • Understand customer’s requirement and proposed solution as per requirement
  • Handle the exiting channel partner and develop new channel partners in key business area
  • Submit monthly report and forecast
  • Ensure risk review and mitigation process is in place and strictly followed for new proposals
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
  • Service execution
  • Co-ordinate with service engineering and execution team to ensure on time delivery and closing of projects
  • On-time collection from customer
  • Service strategy
  • Contribute to the development and execution of the Service business growth strategy
  • Ensure service growth strategies are in place and implemented consistently across the region
  • 7+ years of experience in Sales and Marketing in the Automation field
  • Electronics and instrumentation education background
  • Good knowledge and understanding of DCS/PLC, SCADA and Instrumentation Product
  • Preferably having knowledge of ABB’s product or system
  • Broad understanding of Service business and capability to improve and drive service to the next level
  • Strong customer focus and build customer relationship
  • Result-oriented
  • Thinking systemically
  • Proven leadership capabilities and ability to work across different functions
  • Good cross-cultural communication, presentation and negotiation skills
64

Service Sales Engineer Resume Examples & Samples

  • Ensure that business targets are exceeded and be accountable for the profit and loss of the service business in the assigned region, mainly Tamil Nadu and Southern parts of India
  • Add installed base through new business opportunities and acquire new contracts and renewals
  • Maximize customer face time to ensure connect across entire value chain of customer
  • Capture and act on Market intelligence
  • Co-ordinate with service engineering and execution team to ensure on-time delivery and closing of projects
  • Contribute to the development and execution of the service business growth strategy
  • 7+ years of experience in Sales and Marketing in Automation field
  • Preferably have knowledge of ABB’s product or system
  • Proven leadership capabilities and ability to work across different function
  • Good cross-cultural communication and presentation and negotiation skills
65

Service Sales Engineer Turbocharcing Resume Examples & Samples

  • Acquire and develop new business opportunities within their corresponding regions by working with the Sales Manager as well as Operations Managers and Business Development Manager. Assist in developing a Strategic Sales Plan,
  • Use and promote the use of CCRP (Customer Complaint Resolution Process) and evaluate customer satisfaction. Relay results back to Sales and Operations,
  • Understand the delivery terms and quoting methods of the Turbocharging unit and explain same to customers,
  • Understand the operations process of their corresponding service station,
  • Visit customers in a sequence determined by sales and operations while logging corresponding visit reports in the visit management data base,
  • Develop a structured customer visiting plan,
  • Estimate potential for current as well as future customers,
  • Promote and perform CIAC (Customer Information Awareness Course) presentations after determining the appropriate customer with sales and operations,
  • Understanding and promote the execution of global contracts between ABB and customers. Sending customers Service Recommendations,
  • Report any trends observed in the industry back to sales and operations,
  • Identify potential Service Contract customers and understand the risks and benefits involved in these types of contracts,
  • Understand the basic principles of internal combustions engines and the role of the turbocharger,
  • Perform New Turbocharger performance visits as per requirements of the BU – performance drivers
  • Understand the full range of services ABB Turbocharging provides and how we interact with other services stations throughout the world,
  • Be the point of contact between the company and the customer,
  • Work with inside staff and specialists to resolve any customer issues,
  • Seek out additional revenue potential from customers and uncover any issues, working to correct them
  • Ability to communicate efficiently and effectively in a professional manner on all aspects on service activities, verbal or written, whilst understanding the importance of protecting the company's propriety information and intellectual property rights
66

Service Sales Engineer Transformers Resume Examples & Samples

  • Proactive & reactive sales of transformer service products,
  • Plans daily activity, including the regular customer visits, develop and maintain customer relations and manage customer accounts,
  • Develops, implements and follows up on strategic sales plans,
  • Establishes effective business relations with sales executives, management and technical team members,
  • Prepares periodic sales reports, forecasts and market plans, monitors and evaluates on market activities and trends,
  • Meets personal sales targets as established,
  • Prepare proposals & follow up,
  • Coordinate with Service Sales Manager to decide on pricing strategies, negotiate and secure contracts,
  • Explore further market opportunities from both existing customer and potential prospects,
  • Propose techno-commercial solutions to customers requirements,
  • Supervise distribution and archiving of documentation issued to customers as part of tendering and contract negotiations,
  • Maintain project pipeline and order forecasts using ABB tools,
  • Use the CCRP (Customer Complaint Resolution Process) as a customer satisfaction tool,
  • It is the primary duty of each employee at TRABB to educate our employees, contractors, suppliers, partners, trainees and visitors in quality, environment and in operational and health safety, inform them about the possible hazards, impacts and emergency plans and to provide leadership in these domains,
  • Each employee in ABB is responsible for execution of Integrated Management System (Quality Management System, Environment Management System and OHS Management System) policy, procedure and instructions and comply with the legal affairs and ABB Management System and OHS Management System) policy, procedure and instructions and comply with the legal affairs and ABB Global Directives
67

Service Sales Engineer Thermal Management Resume Examples & Samples

  • Drive regional service sales and its profitability and coordinate with product sales and service operations
  • Adhere to business plans, long-term objectives and customer satisfaction goals and interact actively with Service Sales Management
  • Ensure that any activity, task and responsibility required by the role is managed and performed in full compliancewith the company ITC certification program itself
  • Actively manage and develop regional client network and relationship to maximize service sales potential and to develop Thermal Service Business
  • Provide weekly/monthly service sales reports, forecast, detailed job list advising status and likely timing or orderplacement through full utilization of company sales automation tools (CRM)
  • Observe regionals services market, identify new business opportunities and propose and drive action plans for enhanced service penetration
  • Report and communicate with/to different departments
  • Manage negotiations with accounts and prepare technical/commercial quotes to customers
  • Perform regular visits to clients and participate in exhibitions, seminars and other promotional activities
  • Communicate with order entry and credit collection regarding their daily issues
  • Contribute to improve service marketing and service position and promote cross selling
  • Decide for actions within given authority
68

Service Sales Engineer, Modderfontein Resume Examples & Samples

  • Market analysis: Ensure that market information (monitoring of competitors, offerings to customers, price levels) is updated and documented in written form in the provided systems locally and globally. Ensure the flow of information to Service Manager and/or Sales Manager about new entrants or other parameters influencing the market. Contribute to the identification and development of new and/or potential customers
  • Marketing: Act as marketer/salesperson of ABB’s services and solutions when appropriate, for instance at trade fairs, exhibitions, conferences, customer meeting. Utilize the available marketing material including price lists or other available information to identify leads. Translate the needs of the customer into the relevant ABB’ Service offering
  • Sales planning: Understand the underlying needs of the customer and identify new business opportunities, as well as growing the business with existing customers. Has sufficient knowledge about the ABB Service offerings in order to facilitate the sales process with the customer. Has extensive knowledge about the customer, understand the channel strategy and the establishment of prices related to this
  • Run the negotiations with the customer and secure the business to the agreed margins, as well as ensuring a high level of customer satisfaction throughout the sales process
  • Chart out and monitors sales proposals and tenders (e.g. quantity, margin, product/ system), and follow up statistics concerning sales proposals
  • Ensure that payments from the customer are received in accordance with the terms and conditions of the contract in order to avoid due payments
  • Ensure that the sales proposals submitted are followed up and agreements are signed, and that they are in line with established requirements of the unit
  • Meet the expected number of customer visits as established in the target setting with the Sales Manager
  • Ensure that the customer database is maintained updated with customer information, contact persons, businesses and activities
  • Organize and coordinate post-sales marketing activities in collaboration with other Service organizations in order to win added sales of services in addition to the offering sold
  • Ensure that the customer is satisfied and that any customer complaints is registered in database
69

Field Service Sales Engineer Resume Examples & Samples

  • Minimum of 3 years of successful experience in sales or in the field of Electrical business or in Maintenance Engineering
  • To be familiar with Schneider Electric products, Ex-Areva & Alstom panels and solutions will be an asset
  • Strong leadership qualities, is able to forecast quarterly and update weekly, highly motivated, a team player, goal-oriented and success-driven individual
  • Knowledgeable in Microsoft Word, Excel and PowerPoint applications
70

Senior Service Sales Engineer Resume Examples & Samples

  • Prepares sales presentations to create product understanding and awareness
  • Ability to work well within a team
  • Strong Interpersonal Skills