Sales Operations Specialist Resume Samples

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GS
G Stroman
Gustave
Stroman
92275 Ansel Avenue
Detroit
MI
92275 Ansel Avenue
Detroit
MI
Experience Experience
06/2015 – present
San Francisco, CA
Senior Sales Operations Specialist
Senior Sales Operations Specialist
06/2015 – present
San Francisco, CA
Senior Sales Operations Specialist
06/2015 – present
  • Provide Support to Sales Team and Management on Day to Day Basis and Manage selected Tier two customers
  • Work closely with Director of Business Process to continue customization and development of Salesforce for the organization
  • Manage and forecast PPP stock holdings working with Telstra, supply chain and BDMs on forecasts from customers to ensure adequate stock
  • Generate sales pipeline reports and create sales opportunities into SFDC
  • Respond to inquiries and requests for information and keep manager informed of any items requiring personal attention
  • Speed to execute through increased transparency and by sharing successes/learnings
  • Manage Price Lists and support marketing external comms for PPP and Handset business
09/2012 – 12/2014
Philadelphia, PA
MSS Customer Sales Operations Specialist
MSS Customer Sales Operations Specialist
09/2012 – 12/2014
Philadelphia, PA
MSS Customer Sales Operations Specialist
09/2012 – 12/2014
  • Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery
  • Work in co-operation with internal and external stakeholders to make sure customer mapping is correctly set up in Micron system
  • Resolution to close within set timeline established
  • Contract data management in Quotelink and SAP
  • Backlog Management
  • End to end sample order management
  • Enter RMA’s accurately within set timeline established
01/2007 – 05/2012
San Francisco, CA
Sales Operations Specialist
Sales Operations Specialist
01/2007 – 05/2012
San Francisco, CA
Sales Operations Specialist
01/2007 – 05/2012
  • Support Detroit Automotive Sales Team with daily administrative task i.e., qualifying incoming phone leads, processing purchase order confirmation, contract amendments; sample request, customer’s rebate, customer quotes, shipping and commission tracking for OVT Field Reps; as well as assisting OmniVision Field Reps with sample request and inquiries
  • Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (1-352-585-2109,George.Rogers@kellyfinance.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within
  • Manage the Sales Incentive Contest Points Program, coordinating with the management team on employee awards; tracking distribution of points and entering into vendor’s online redemption site. Provide quarterly redemption reports for tax purposes. Assist with quarterly communications
  • Work with sales and CSOM leaders on process improvements
  • Ensuring alignment of reps to managers for proper compensation of field sales managers who are on a manual compensation plans
  • Based on the signed contracts, provide Sales Coverage with opportunity management support including all aspects of the opportunity entry, cancellations for both new and renewal opportunities, act as point of control to ensure correct booking of sales revenues in Sales Force
  • Preparing weekly and monthly reports for company-wide distribution, as well as targeted weekly reports to sales management on rep performance
Education Education
Bachelor’s Degree in Business
University of Pittsburgh
Bachelor’s Degree in Business
Skills Skills
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
  • Strong ability given to detail in all aspects of the job
  • Strong organizational skills with ability to multitask
  • Demonstrated ability to form solid relationships at all levels
  • Strong organizational skills; attention to detail
  • Good analytical and problem solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions
  • Previously worked in a high-tech environment is highly desirable
  • Strong ability to multi-task
  • An analytical mindset with strong technical knowledge
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1

Sales Operations Specialist Resume Examples & Samples

  • Inputting sales orders
  • Maintaining revisions due to program changes and/or pre-empts
  • Posting schedules and coordinating reporting
  • Answering phones
  • As well as other administrative duties as assigned
  • Ability to work well under pressure in a fast-paced environment
  • Must be able to work independently but also work as a team with fellow department members
  • Must be able to prioritize workload and complete assignments on-time
  • WideOrbit and traffic/copy experience is a plus
  • College degree or comparable combination of education/experience necessary
2

Senior Sales & Operations Specialist Resume Examples & Samples

  • While this role is responsible for an individual sales component, because such a large percentage of time is devoted to improving overall store sales, this role is currently compensated based on achievement of store sales
  • Ensures store sales and retention targets are met; motivates other Solutions Specialists to achieve or exceed their individual quotas
  • Provides ongoing coaching on to Solutions Specialists to ensure timely and actionable feedback
  • Acts as Manager On Duty, assisting Solutions Specialists with conflict and/or issue resolution as well as customer escalations
3

Sales Operations Specialist Resume Examples & Samples

  • Convert Leads generated via national or local marketing efforts and convert them to contacts within SFDC
  • Troubleshoot Orders, which may contain sale orders, samples, free with orders, or pilot, when requested by Sales Representative
  • Work with sales and CSOM leaders on process improvements
  • Establish and maintain relationships with Direct Sales, gaining confidence and trust
  • Ability to communicate information quickly, accurately and at the appropriate level of detail for the sales organization and customers both verbally and in writing
  • Data processing with speed and accuracy
  • Exceptional analytical, research, and problem solving skills
  • Able to use SFDC or similar tracking tool
4

Sales Operations Specialist Resume Examples & Samples

  • Receive incoming contracts and verify all information has been completed
  • Submit contracts to SSC workflow
  • Enter sales into local weekly sales report
  • Route all contracts for internal approvals
  • File original contract appropriately
  • Provide support to sales, operations, FM and GM
  • Support corporate with campaign reconciliations, contract audits, customer account research
  • Ability to read, analyze and interpret verbal and written requests and directions
  • Must have the ability to compose emails and other written documentation clearly and concisely
  • Must have working knowledge of Windows operating system and be competent in Microsoft software applications (i.e., Word, Excel and Outlook)
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio and percent and to produce and interpret bar graphs
5

Sales Operations Specialist Resume Examples & Samples

  • Credit and Invoice Processing for SAS rebates, installations, and co-op
  • EDI enhancements and maintenance
  • SalesForce.com Power User: database maintenance and data clean up
  • POS Authorization/Onboarding processing
  • Tracking and reporting of credit and invoice status
  • Generate sales & dashboard reports
  • CRM maintenance to ensure correct customer account information
  • Participate in UTC’s ACE program and represent the Sales Ops team in various activities
  • Various administrative duties to support organizational initiatives
6

Sales Operations Specialist Resume Examples & Samples

  • Daily interactions with existing agency and direct client business; this responsibility includes maintenance of client schedule on television and online, regular tracking of client audience delivery using Nielsen ratings, developing presentations, merchandising the station and generally providing a high level of customer service
  • Assist designated Account Executives with maintenance of contracts, make-goods, and oversee customer service
  • Attend sales meetings and trainings to obtain sales, product and process information and keep abreast of company products and services in order to articulate to client, when appropriate
  • Serve as liaison between the Account Executive and the client
  • Input client orders
  • Handle client make-goods
  • Analyze delivery posts and send to Account Executive/Client
  • Build client avails as needed
  • Extrapolate necessary reporting form WideOrbit, Matrix, Kantar, Rentrak, Scarborough, Nielsen and other resources as needed
7

Sales Operations Specialist Resume Examples & Samples

  • Serve as a single point of contact for Sales in all issues regarding orders, pre and post sales activities, proposals and day-to-day related support
  • Create or manipulate quotes using all the systems and quoting tools currently available adhering to all requirements set forth by Finance, the business and the infrastructure of the systems
  • Partner with Sales to manage complex and non standard deals from presale through processing. Facilitate the logistics to ensure oversight from all involved groups to make sure all details are accounted for and addressed
  • Prepare deferral calculation for all Split Pay requests, interpret and draft credit analysis overview and route for approval
  • Liaison with other business groups, and departments including customer service, tech support, order management and product management to provide assistance to the sales team and solving problems
  • Provide comprehensive and thoughtful review of escalated scenarios or issues, assess and conduct due diligence and provide solutions or direction to resolve
  • Review orders for pricing validity and ensure accuracy and completeness. Conduct quality control on orders to verify all necessary non-standard approvals are obtained and documented
  • Review, document and process all spend requests including Sponsorships and Gifting payables through Markview. Engage Legal and Finance as required based on the specifics of the spend request and in accordance with the Pearson Gifting Policy
  • Trigger revenue start dates for multiple products through various finance and system processes
  • Research and validate customer entitlement and install base information to assess validity and compliance of proposed deal within customer’s current infrastructure
  • Review the details of each order to provision software and create unique customer credentials and system setups within the various LMS platforms
  • Process for payroll all Sales per diem timesheets through Oracle timekeeping
  • Facilitate all new hire sales onboarding and terminations
  • Understand, write, communicate and monitor new information, policies and procedures as appropriate to the Sales organization. Maintain the K12 Sales Resource document. Attend and participate in Sales team meetings
  • Manage executed contracts by coordinating with Legal and Finance to ensure compliance for order processing
  • Manage multiple customer opportunities and proposed offerings with sales
  • Provide accurate information as required through research and collaboration for various requests including Entitlement, Pricing and Promotions, Order and Delivery Status and Installation & Training Coordination
  • Perform tasks associated with installation coordination of product line
  • Demonstrate teamwork, dedication, and a commitment to excellence
8

Sales Operations Specialist Resume Examples & Samples

  • Building rapport and establishing customer needs through internal and external outbound and inbound calls on regular basis to support the customers in the region
  • Accurately execute assigned transactional tasks in SAP and related systems and maintain appropriate performance metrics
  • Obtain, maintain, and readily articulate a comprehensive understanding of AMD internal supply-chain, finance, quality, and product offerings and their relationship to a prospective regional client's critical business issues and needs
  • Work with customers on administration of backlog, inventory, point of sales and resale linking to ensure effective sales processing and cycle management processes in timely manner
  • Support month-end Disti close activities
  • Ensure compliance with corporate finance policies, GAAP & SOX key controls
  • Lead/ manage IT project assignments and process improvements
  • Attend / drive meetings and conference calls
  • Support internal / external audits
  • Undertake any ad-hoc assignments as and when required
  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field
  • 3 - 5 years of related working experience
  • Proactive, an eye for detail, have an inquisitive mind and have the passion to sharpen your analytical skills
  • Ability to accommodate flexible working hours
  • Ability and motivation to sustain high-energy and complex activity levels, in-region and remotely to other regional teams on a world-wide support model
  • Candidate must possess strong knowledge of supply-chain as well as an understanding of the financial and related applications
  • Good knowledge of SAP and Microsoft systems and tools will be an added advantage
  • LI-FS1
9

Sales Operations Specialist Resume Examples & Samples

  • Be able to assist the Order Management team with overflow during peak times
  • All tasks detailed above for National Accounts - but for all accounts (ie order entry / order change / problem solve/ create delivery / etc.)
  • Must be able to work in a fast paced – at times stressful – environment
  • Have a keen understanding of order flow process (standard and custom) to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to violations of those rules with appropriate authority
  • Have a thorough understanding of customer shipping requirements and give guidance to the distribution center on priority of shipments to National / Mass Merchant customers
  • Ability to understand priority needs of National Accounts and the company overall and adjust tasks when necessary or when directed
  • Demonstrate strong communication skills – both verbally and written – and be able to relate to all level of employees
  • Should be self-motivated and be able to demonstrate initiative
  • Must be very detail oriented
  • Must have proven computer skills
  • Be able to read and interpret instructions, policy, procedures, program information, etc
  • Be able to work with Excel spreadsheets / read / interpret data using critical thinking skills
  • Must be able to think outside the box and offer suggestions on project implementation / improvement
  • Must be able to clearly understand business policies and be able to communicate and enforce them
  • High School Graduate – required
  • 3 years sales/customer service in sporting goods or mass merchant environment preferred
  • College degree or experience preferred
  • Computer experience required / Excel / Word experience required
  • Sales or Customer service experience / background required
  • National Account or Mass Merchant account experience preferred
10

Mortgage Sales Operations Specialist Resume Examples & Samples

  • Supports team members by facilitating project logistics such as meetings, conference rooms, conference calls, etc
  • Evaluates project resources and makes recommendations to leaders regarding the balance of deliverables, timelines and resources. Coordinates resolution of risks to project timelines
  • Ensures projects comply with MB Financial policies, procedures and standards
11

Sales Operations Specialist Resume Examples & Samples

  • Project Manage new client implementations assigned by the Sales Operations Director
  • Third Level Degree in Business, Finance, or similar
  • Previous experience in project management or operations related experience
  • Knowledge of computer software systems including word processing, spreadsheets and
12

Sales Operations Specialist Resume Examples & Samples

  • Oversee the execution of product pre- and post-launch through end-of-life sales operations activities, including retailer system item setup, product asset distribution and processing of incoming requests and issues from retail partners
  • Create and manage UPCs for finished goods, refurbished goods and promotional items
  • Assist the Sales & Marketing teams by updating customer systems, processing orders, creating presentations and compiling reports as necessary
  • Resolve outstanding account and operational issues in a timely manner by working with our internal teams and partners
  • Ensure compliance with industry standards and guidelines and accuracy of Oculus-provided assets and materials
  • Partner with IT and other teams to build and enhance our internal systems around processes such as order management
  • Identify opportunities for process improvement and work with the appropriate stakeholders to implement these
13

Audi Accessories Port Sales & Operations Specialist Resume Examples & Samples

  • Increase and develop the accessories Port business and capacity for Audi
  • Increase the sales channel and collaboration with the regions on a PNVW basis
  • Drive accessory product growth for both AoA and the Audi dealer network
  • Support the Audi Brand and Audi dealer network in accessory growth
  • Be an active member of the Audi Aftersales team in developing the overarching strategy, as well as operationally delivering the quantitative and qualitative accessory objectives on a monthly and annual basis
  • Support the launch of New Product for New Vehicle launch. Assist with pricing, marketing concepts and structure, project tracking and product development
  • Respond to dealer concerns about quality, installation, fitment and pricing via the accessory email box
  • Support Herndon sales team in composing, updating and publishing news, accessories and content maintenance concerns on national online accessory catalog
  • Develop Accessories installation instructions for the dealer network and port operations
  • Identify market trends regarding accessories and search for vendors to supply product
  • Develop communication tools on how to install Audi Accessories
  • Work with VWGoA quality and technical teams as well as Audi quality and technical teams to coordinate the launch of new accessory products
  • Help Launch and maintain the Audi PIA Portal that manages all installation instructions and videos
  • Works with accessory development vendors to coordinate launch tooling and quality processes
  • Work with aftersales marketing agency to help launch new material to assist with dealer and region sales of accessories
  • Support field-based colleagues in accessories-related issues (Technical questions, support, marketing functions and training)
  • Support special accessories activities (i.e. Regional Parts Council Issues or Regional Dealer Council Issues)
  • Support corporate Intranet sites such as accessory web site
  • Act as a liaison between Audi Parts Departments/Depot(s), quality teams, compliance, technical, warranty & Field staff
  • Support in the development of Accessory business cases for new product
  • Test install new product supplied from vendors and Audi AG and give technical recommendations for support and training
  • Performs Quality reviews of new Audi accessory product and works with VWGoA quality for resolution
  • Responsible for the development of Port processes, tooling, and training
  • Monitor and maintain the Accessory email box for the Audi dealer network and Field Network
  • Work with VWGoA Parts Logistics to focus on having accessories at the time of launch
  • Works with Audi AG, vendors and the Port processors to make sure the right tools are used, purchased and communicated in the accessories installation process
  • Works with AoA, VWGoA and Audi AG to test fit concept accessories for the US
  • Works with Port Processors to train on the installation of new accessories on new vehicles
  • 3-5 years + of related experience
  • People leadership/Project Management
  • Experience in collaboration among multiple teams
  • Clear communication skills
  • Knowledge of Aftermarket or OEM sales and supply environment
  • Knowledge of technical writing
  • Experience in Automotive training
14

Sales Operations Specialist Resume Examples & Samples

  • Set up and implement operation mechanism and policies
  • Coordinate cross-function teams to resolve customer issues & complaints, and improve NPS (Net Promoter Score)
  • Implement Demo instrument/inventory management
  • Ensure tender compliance and improve the efficiency
  • Drive order/sales forecast and execution
  • Implement account management and trading compliance control
  • Other tasks assigned by the direct Manager
  • Bachelor’s Degree or above in international trade, Marketing, Foreign trade English, or Economics
  • 3 years or above of work experience, have experience of Project management or system Implement
  • Adaptive in different culture and environment; Willing to take challenges and drive changes
  • Good command of Ms Office & ERP system ( Sales forecast, or Oracle, etc ); Be analytical and sensitive to numbers
  • Good interpersonal and communication skills, strong sense of urgency and self-motivation
  • Proven ability to deliver agreed result with strong execution power
  • Be external-focused, clear thinking and collaborative
15

Sales Operations Specialist Resume Examples & Samples

  • 4 years’ university degree preferably in Industrial Engineering
  • Minimum 3 years of sales operations experience
  • Technology and SFA knowledge, database expertise in sales reports and analysis
  • Ability to link tasks for an integrated infrastructure
  • Ambitious, confident and able to take initiative
  • Ability to drive multiple tasks
  • Able to manage complex situations
  • Able to achieve results in integrity
16

Sales Operations Specialist Resume Examples & Samples

  • Consolidate, organize and validate all sales related data including, but not limited to, territory assignments, quotas, compensation planning and on-going financial period sales results and tracking across all sales channels
  • Manage and oversee the distribution of sales team earnings and compensation plans
  • Provide analysis to leadership on themes and trends with recommendations on areas of sales productivity and improvement. Work closely with sales leadership to recommend and manage special initiatives and projects in support of client excellence and team productivity
  • Maintain, update, record and track priority account listings
  • Provide oversight, administration and organization of Bersin’s Salesforce.com instance including updates, enhancements and managing account assignments and re-assignments
  • Be responsible for developing and communicating standards of use for Salesforce.com and all MS Office related applications used by the sales organization. Regularly update and distribute the sales guide and maintain the sales team shared drive
  • Interface with Marketing to ensure effective campaign implementation, lead reporting and timely follow-up
  • Manage all sales team communications and events including weekly operations calls, sales competitions, prize distribution and two annual in-person events
  • Occasionally assume duties of an Account Relationship Coordinator to support sales territories as needed. These responsibilities can include business development support, researching new prospect accounts, lead management, penetrating new target accounts via phone/email communication, identify client executive attendees for member events and others
  • Minimum 5 years of sales operations and enablement experience with similar responsibilities
  • Minimum 5 years of experience working with financial and statistical data
  • Strong interpersonal skills with customers and internal team, exhibits focus and motivation for business building
  • Demonstrated proficiency using Salesforce.com including experience as a Salesforce administrator supporting multiple users
  • Strong attention to detail, time management and follow through
  • Demonstrated knowledge and experience working with business applications that drive productivity, efficiency and team engagement including Salesforce.com, AdobeConnect, photo editing software and advanced Word, Powerpoint and Excel skills
  • Effective written, verbal and platform communication skills
  • Ability to work collaboratively in a virtual team environment
  • Demonstrated professionalism with a high degree of business savvy and integrity. Ability to retain confidential information and withhold personal judgment
  • Up to 30% travel required
17

Sales Operations Specialist Resume Examples & Samples

  • Provide first level support for all tools utilized by the North America Sales Teams, including, but not limited to, CRM, STARSS, and Boxi
  • Provide administrative support for CRM, managing data and monitoring data quality within the system. Manage pipeline data and work with sales teams to insure accuracy. Provide input and validation on enhancements proposed by the sales team
  • Complete regular, scheduled reporting as required by sales leaders and their teams (monthly/quarterly/annual). Provide forecasting and trending analysis based on reporting. Create and provide ad-hoc reports as requested by sales leaders and sales team members
  • Complete required administrative tasks (conference calls, expense reports, responding to e-mail, weekly/monthly reports, etc) through effective use of company provided tools in order to ensure compliance with established company and departmental standards
  • Track renewal and conversion goals, insuring all data is updated and accurate in CRM. Insure opportunities are aligned with SAP
  • Manage projects of various types and sizes. Projects will include working as the coordinator for RFP responses as well as other company identified projects/initiatives
  • Work with finance to validate the accuracy of Sales Controllable Contribution reports
18

Sales Operations Specialist Resume Examples & Samples

  • Set up and maintain sales operations processes and policies. Generate order and sales forecast and analysis reports
  • Set up processes & database to collect local market and customer data and generate management reports
  • Coordinate all activities related to generating NPS scores and follow up on customer hot sheets
  • Act as a cross-functional coordinator to resolve customer issues & complaints arising from NPS interviews
  • Set up a process to capture & track contract changes in the system: cost/order change & concession
  • Base cost and OVC management
  • T&L budget control: allocation, tracking and report out
  • OVC (vendor items, Pass due, pending acceptance etc.)
  • Bachelor Degree, Major in foreign trade/Finance or related
  • 5+ years related working experience is a must
  • Excellent communication skill, exhibits the ability to interact effectively with various types of people
  • Detail oriented, commitment to deliver the results
  • Ability to manage multiple priorities and deliver on tight timelines
  • Good English capability in both spoken and written
  • Sales experience/Trade and finance background is preferred
  • Flexibility, good negotiation skills
19

Sales Operations Specialist Resume Examples & Samples

  • Work on the FMS global project in the Master Data and Order to Cash areas, conducting system testing and reviews as Under Armour migrates to the new SAP system (FMS)
  • Work on daily sales operations tasks to free up team members to participate in advanced FMS testing
  • Working SAP knowledge on Sales & Distribution/Master Data areas -AFS (FMS is an advantage)
  • 3-4+ Years Business experience, sales/customer operations role preferred
  • Bachelor’s degree in Business or Information Technology- related field preferred
  • Microsoft Excel (ability to create pivots and vlook-ups is key)
  • Strong English Language Skills
  • A passion for Sports preferred
  • Team Player. Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues
  • “Gets” Under Armour. Passionately embraces the challenge and effort to keep UA unique; committed to go the extra mile to build/protect the brand
20

Sales Operations Specialist Resume Examples & Samples

  • Three years program/project management
  • Ability to manage and analyze data across multiple data resources, such as Salesforce.com, compensation, and sales results
  • Operational user of Salesforce.com, including ability to utilize reporting functions and edit account information
21

Sales Operations Specialist Resume Examples & Samples

  • Bachelor’s degree +
  • Fluent in English (verbal and written) and excellent communication skills
  • Proficient in MS Office especially Excel and Word
  • Ability to work with diverse audiences across different parts of South Korea
22

Field Sales Operations Specialist Resume Examples & Samples

  • Territory Management – Create and maintain all territories and account assignments in SAP CRM business system. Own all account maintenance processes as prescribed by HQ Territory Management and communicate all system/process updates to Region
  • Issue Resolution – act a focal point in Region for all issue resolution requests and drive them to resolution using the processes and tools available. Work closely with Incentive Compensation Team (ICT) to assure resolution from start to finish (issue to pay)
  • Sales Credit Transfers (SCT)– administer/monitor Global and Domestic Sales Credit Policy and processes for the Region. Work with Sales Team to document and collect all necessary information and approvals to drive SCT to completion and processing
  • Greenbelt Certification – if SS Greenbelt certification is required by Region, complete training and implement Greenbelt Project process improvement relative to GSM Sales. Once Greenbelt is achieved, utilize DMAIC process to continue Sales Force Effectiveness (SFE) process improvements
  • GPOS – work with Global Customer Information (GCI) and distribution to assure GPOS timeliness and cleanliness. Run GPOS analytics using databases provided such as FAST tool and TM viewer. Analyze to validate completeness of data or gaps. Use reports provided by the Incentive Compensation Team to assist in analytics
  • Onboarding – work with new employees on pay plan, territory management, and business system training. Ensure new employee experience relative to Compensation is the best it can be and new employee has high confidence in their compensation plans and processes
  • Monthly GPOS processing - Completes all monthly activities (GPOS, TM, SCT) in a timely basis to ensure data is accurate for compensation payouts. Ensuring all monthly deadlines are met
  • Work with ICM team, GCI team - Interacts as required with the Incentive Compensation team (ICM) and the Global Customer Information team (GCI). Participates in recurring meetings. Communicates changes in processes as provided by the ICM and GCI teams
  • Annual goal setting – Supports all activities related to the annual goal setting process. This includes ensuring Territory Management changes are made on time to meet deadlines. Reports are provided to assist in making account changes. Deadlines are communicated
  • Work with Sales Management team to ensure they are aware of monthly and annual deadlines. Support Sales Managers to ensure communications on pay plans are delivered in a timely manner
  • Works with HR as required to communicate monthly deadlines to get new hires, Sales Trainees set up in system on a timely basis
  • Associates degree or Bachelor’s degree in finance, marketing, business administration (or equivalent experience)
  • Experience in a sales or sales support environment is desired
  • Knowledge, Skills, Abilities and Other Requirements
  • Ability to work with and influence management decision regarding compensation timing
  • Ability to follow processes as set out by ICM and Sales Compensation team
  • Strong analytical skills should be demonstrated
  • Process improvement focus
  • SAP familiarity
  • Strong MS Office capability (including access and excel)
23

Customer Sales Operations Specialist Resume Examples & Samples

  • Maintain and grow customer relationships
  • Collaborate with internal and external stakeholders to ensure market share and sales plan goals are met while taking into account Micron’s best interest
  • Act as the primary point of contact for customers as it relates to sales operations functions and the field sales team
  • Execution and ownership of samples, order entry, product related availability, backlog management, shipment monitoring, inventory management, return material authorizations, contract pricing administration, quoting and forecasting support
  • 3 or more years of customer service experience
  • 3 or more years of sales/marketing experience
  • Excellent written, verbal, and interpersonal communications skills
  • The ability to manage time and priorities effectively
24

Renewals & Sales Operations Specialist Resume Examples & Samples

  • Lead the renewal process including creation of renewal proposals and quotes through signature of renewal by the customer
  • Liaise with the account executives regarding at risk renewals, expansion sales, and account strategy
  • Review the Customer’s current contract terms, including pricing and payment terms, and any future price commitments
  • Provide weekly updates to management on renewal progress, at risk renewals, etc
  • Ensure all Renewals are accurately forecasted in the SalesForce.com forecasting system
  • Notify sales and Customers of implications should they not renew
  • Perform post renewal tasks such as submitting orders, and maintaining accurate records of renewal opportunities and contract records
  • Primary contact for all quoting and contract support
  • Coordinate renewal pricing and configuration between sales and pre-sales
  • Be an expert in products and prerequisites and related product changes
  • Drive the internal approvers process for non-standard deals
  • Provide guidance regarding internal approval requirements
  • Communicate order credit guidance per established guidelines
  • Act as a liaison with Sales, Finance, Business Operations, and Legal
  • 0 to 3 years
25

Lead Sales Operations Specialist Resume Examples & Samples

  • Responsible for establishing reviews and supporting sales metrics with performance analytics to drive profitable growth from IB customers
  • Drive service sales Operations processes & mechanisms and coordinate their implementation
  • Generate weekly/monthly/quarterly reporting with senior management of operating metrics and sales performance analysis
  • Order Roll Up, Modality Conference, Field Conf calls, including Sales and Services common operating Mechanisms
  • Entry point for service sales in various cross-functional programs
  • Assist the team in pricing for large contracts and spares
  • Track order forecasting through SFDC & extend visibility of the sales funnel
  • Identify new opportunities & customers segments for growth
  • Leverage marketing team to identify and drive service sales campaigns to drive product sales
  • 7 + years experience in Sales and Operation roles
  • Ability to articulate & build convincing arguments
  • Action and results oriented
  • Excellent written,verbal communication & presentation skills
  • Strong Excel & Powerpoint skills
  • Reliable, responsive, attentive to detail
  • Initiative and self-confidence
  • Presence and self-assurance
  • Coaching/mentoring
26

Principal Sales Operations Specialist Resume Examples & Samples

  • APJ process leader working with leadership and cross functional teams on process design, regional feedback and governance
  • APJ contact for global projects working with both local and global stakeholders
  • Management of partner reporting working closely with other teams such as Finance, Supply Chain and sales, including
  • Experience working with senior business leaders
  • Experience in data management, reporting and tools such as excel
  • Ability to take ownership of issues and drive them to completion
  • Ability to multi-task, work independently and prioritize in a fast-paced and changing environment
  • Operations, Project Management, Finance, Sales or Business Analytics experience preferred
27

Sales Operations Specialist, Sequencing Resume Examples & Samples

  • Provide Salesforce.com help desk support
  • Maintain and prepare standard and weekly custom reports and dashboards in Salesforce.com
  • Collaborate with other departments to help accelerate revenue growth
  • Provide ad‐hoc project support to team members and other departments
28

Sales Operations Specialist Resume Examples & Samples

  • Use strong quantitative and analytic abilities to manipulate and analyze large amounts of data
  • Create reports and analyze data for patterns and trends that indicate opportunities to investigate or problems that need to be addressed
  • Calculate forecast accuracy metrics to identify trouble spots and stimulate actions to fix short and long term issues
  • Execute processes to manage forecast exceptions for proactive forecast adjustments
  • Ensure effective data management and reporting on key business metrics
  • Provide ad hoc analysis and reporting for Sales, Product Marketing and Supply Chain
  • Exhibit the ability to take initiative, work with minimal daily direction and prioritize time effectively to deliver in a timely manner
  • Willingness to cross-train on multi-functional tasks
29

Sales Operations Specialist Resume Examples & Samples

  • Process contracts and ensure deal is in compliance with company policy
  • Work in collaboration with Finance and Legal to track and maintain sales agreements and other deal requirements
  • Assist Sales in managing and validating opportunities and quotes
  • Provide general support and respond to inquiries from the global Sales Organization around the revenue cycle, sales activities and reporting
  • Identify and implement improvements, in systems, work processes and procedures to improve productivity and scale
  • Contribute and work with Sales Operations team on other special projects
  • You thrive in a team environment, are self-motivated, and are extremely detail-oriented with demonstrated problem solving and decision making skills
  • Recent, or near, college graduate with B.A./B.S. degree or equivalent combination of education and experience
  • Up to 1 year of experience, with a background in or general understanding of Sales Operations, Customer Service and/or Contract Renewals is strongly preferred
  • Experience with sales operations reporting is required. Salesforce.com knowledge is preferred
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
  • Ability to prioritize workload and manage multiple projects and tasks
  • Strong analytical, project management and organizational skills
  • Working knowledge of Microsoft Office applications
30

Sales Operations Specialist Resume Examples & Samples

  • Apply selling resources in the most cost effective manner to reap the greatest opportunities
  • Develop and enhance processes, technology and methodologies to improve sales performance
  • Execute and deploy relevant projects and programmes as per the specialist operational areas
  • Act as the liaison/representative for sales to other parts of the organization such as HR, Finance, Marketing and IT
  • Degree
  • At least 2 years’ experience in a relevant field
  • Possess sound Sales Operations knowledge
  • Demonstrate an understanding of the Sales Environment and the challenges facing the sales force
  • Demonstrate good analytical and strategic thinking skills
  • Possess a good understanding of strategies per area of specialisation
  • Demonstrate learning and service orientation
31

Senior Sales Operations Specialist Resume Examples & Samples

  • APJ sku management
  • Strong oral and written communications skills in Japanese and English
  • Experience in data management, reporting and related tools such as excel
  • Ability to identify, create and implement processes to enable greater efficiency
  • Ability to understand complex issues then clearly and simply articulate them to others
  • Ability to multi-task, work independently and prioritize in a fast-paced, changing environment
  • Sales Operations, Order Operations, Finance or Supply Chain experience preferred
  • Experience in multinational companies preferred
32

Senior Sales Operations Specialist Resume Examples & Samples

  • Manage your stakeholders: Understand your stakeholders and enable a one-team approach for greater transparency and impact, expanding process standards to other lines of the business when of benefit. Your internal customers are Sales Managers, your core stakeholders are Operations Centers of Expertise, peer Business Partners, and Managed/Shared Services. You may also closely collaborate with HR, Finance, and Marketing
  • 6+ years of professional working experience; Experience working within operations-related or sales functions is an advantage
  • English: Fluent (Able to fluently understand and communicate verbally and in writing)
  • Coaching & Project Management skills can be off advantage
33

Sales Operations Specialist Resume Examples & Samples

  • Act as a liaison between Sales and other internal departments to troubleshoot and improve processes by creating dashboards, reports and monitoring data feeds between groups
  • Monitor pipeline and productivity (leads from open-suspect-qualified-nurtured, etc.)
  • Monitor call quantification and quality (volume against fleet sizes, SICs, geographies, etc.)
  • Track call/conversation efficiency and effectiveness (# of calls to sit, peer comparison)
  • Works Cross-Functionally with Sales Admin, Marketing Specialist, Regional Sales Team and RVP
  • Facilitate lead management and distribution - Audit and maintain systems data
  • Coordinate the distribution and organization of national accounts between sales reps
  • Interact and provide needed support for Sales team to drive sales for the business
  • Performs any other job duties assigned
  • Passion for data review and analytics creation
  • Capacity to investigate and diagnose performance gaps and establish triggers to proactively identify
  • Ability to identify best-practices and optimize processes
  • Interest in identifying market and customer trends
  • Solid data proofing and accuracy; excellent verbal and writing/communication skills
  • Ability to develop and manage RFP/RFI/RFQ
  • Ability to effectively work on multiple assignments in a fast paced environment
  • Demonstrates all Fleetmatics values of Speed, Performance, Teamwork, Accountability, Integrity, and Passion
  • A highly motivated, goal oriented, high energy and organized individual that is driven to succeed
  • Positive, persistent, and self-motivated
  • Approachable and collaborative
  • Ability to sit at a desk for duration of job
34

Sales Operations Specialist Resume Examples & Samples

  • Develop and deliver effective presentations to a variety of audiences including the Executive team
  • Provide tailored Onboarding support for new Sales hires. Work with Sales Managers to develop training needs and tools. Engage with new hires in the first weeks in Autodesk and contribute to reduce non productivity periods
  • Be key contact for the Hub Organizations on the issue solving coming from the daily work, while develop trainings to cover knowledge gaps
  • Effectively eliminate barriers to success by building relationships and networking across the business function internally as well as with external functions, product divisions and corporate groups
  • Drive adoption of tools and continuously solicit feedback for improvement
  • Analyze a variety of data and develop action plans for consideration to address deficiencies. Develop reports to measure the activities and effectiveness of the business function and gauge business trends
  • Act as a change agent for critical organizational transitions. Drive positive change critical to the success of the function. Lead cross functional teams to achieve the objectives of a variety of local and global projects
  • Address external sales and customer needs by designing simplified processes, policies, and tools
  • Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes. Contribute to definition of system requirements and testing and work with internal groups and external vendors on delivery and validation of technology
  • Respond to and resolve internal or partner inquiries pertaining to applicable business systems and operations
  • BA/BS or MS degree in an appropriate field or equivalent
  • 3-5+ years in a high tech environment, with a minimum of 2 years in Sales Operations or Finance supporting sales or other functional group. Finance background a plus
  • Affinity to tell a story with numbers
  • Strong business process, problem solving and analysis skills
  • Detailed oriented with experience with executive-level presentations
  • Must be well organized, flexible, and focused on meeting deadlines
  • Excellent English and any additional language is considered as a plus
35

Sales Operations Specialist Ultrasound ACH Resume Examples & Samples

  • Drive Sales Operations processes & mechanisms and coordinate their implementation
  • Support strategic imperatives (Growth, Simplification & Quality) and initiatives in order to ensure the fulfillment of business requirements and to optimize business performance
  • Track order forecasting through Sales Force
  • Generate monthly/quarterly reporting with senior management of operating metrics and sales performance analysis
  • Lead quarter-end orders closing with Finance and Local Teams
  • Manage Variable Compensation Plans for the Sales organization in coordination with Human Resources
  • Organize, animates communication and reporting channels between Field & Central
  • Order Roll Up, Modality Conference, Field Conf calls, including Sales and Services common Operating Mechanisms
  • Support Tender process as interface between sales, tender team and customer
  • Lead as appropriate the various Sales Operating Mechanisms
  • Entry point for Sales in various cross-functional programs
  • Drive Sales processes simplification and best practices sharing
  • Support Go to Market tools deployment to drive process simplification
  • Quality Management representative for the Sales organization
  • Experience in Sales/Services and/or Operations roles
  • Excellent written and verbal communication skills, exhibits the ability to interact effectively with various types of people
  • Good English capability in both spoken and written. Good French capability in both spoken and written
  • Basic knowledge of project management fundamentals
36

Sales Operations Specialist Resume Examples & Samples

  • NAV / SL Sales Board
  • Product Quote Prep
  • Upgrade Proposal Prep
  • Order Packet Prep
  • Statement of Work Prep
  • Change Order Prep
  • License Migrations / Transitions; Registration Keys – NAV / SL and ISV
  • PIC Support
  • Monitor Cash Receipts for pending items
  • Product Research
  • Manage the NAV license issues Board
  • Sikich IP for NAV
  • Permanent back-up for GP Sales Operations Coordinator as the volume of work requires
37

Field Sales Operations Specialist Resume Examples & Samples

  • Be the trusted advisor to the America’s sales team, specifically newly hired Account Executives
  • Partner closely with Legal, Deal Desk, Solution Assurance, Security Review, Order Management and Business Operations teams on standard flow process and all related tasks
  • Anticipate and align to support account team’s business needs in successful execution of deals on a monthly-basis
  • Continuous review of deal progression and collaboration with colleagues
  • Build and maintain strong rapport with the sales team and serve as key liaison & escalation point
  • Review Sales-proposed quotes, provide feedback and coaching, ensure compliance with published sales and business policies, and approve or reject/escalate quotes as needed based on policy and business judgment
  • Ensure close collaboration with Operations and Finance leads on deal status / progression, forecast accuracy etc
  • Identify and make recommendations for process improvements; assist or drive implementation
  • Collaborate and share best practices across geos/regions
  • Ad hoc responsibilities as needed to support the sales team
  • Relevant experience within a sales organization providing support and internal customer service
  • 3+ years of experience in a deal desk, finance, contracts, sales operations, or revenue role essential
  • Tech industry or Software/Saas experience required
  • Strong business acumen with excellent communication skills – verbal and written
  • Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way
  • Occasional travel may be required
  • Proven track record in process optimization and ability to deliver results in challenging business environment
  • Must be a self-starter, highly analytical, with sound decision-making skills
  • Ability to prioritize at times of high volume and stress e.g. Quarter-End
  • Strong communication and positive interpersonal skills
  • Familiarity with Customer Centric Selling methodology is a plus
38

Sales Operations Specialist Resume Examples & Samples

  • Maintain strong working relationship with internal teams and external data provider(s)
  • Participate in client scoping discussion with internal teams
  • Execute creation of targeting audiences and measurement reports
  • Own day-to-day integration with technology operations and analytics teams
  • Prepare pitch decks for audience and measurement discussions with current and prospective clients
  • Manage internal review of client presentations and coordinate post-campaign delivery meetings
  • 2-4 years experience working with advertisers, agencies, or digital media providers using data to inform media targeting (especially automotive)
  • Solid verbal, interpersonal and written communication skills
  • Self-starter with a demonstrated ability to drive multiple projects simultaneously across a matrix organization
  • Detail oriented and desire for continuous process improvement
  • Proven ability to succeed in a fast-paced and continuously changing environment
  • Intermediate Excel and PowerPoint skills
39

Sales Operations Specialist Resume Examples & Samples

  • Assist with Requests for Proposals/Information (RFP/RFI)
  • Maintain a working knowledge of company products, internal systems,
  • Must be an enthusiastic, energetic self-starter and be able to work
  • PC and Microsoft proficiency
  • Experience with the Adobe Suite is a plus
  • 1-4 years of related work experience is required
40

Assoc Sales Operations Specialist Resume Examples & Samples

  • Escalation of queries to Symantec in region Operations or appropriate cross-functional team for 2nd level support on handled processes & tasks
  • Generally able to understand and use systems at a high level
  • Requires excellent communication skills, cross functional experience and strong interpersonal skills
41

Sales Operations Specialist Resume Examples & Samples

  • A minimum of 3 years of Sales Operations and/or Training experience required, in a medical device or pharmaceutical environment.Experience managing fleet operations is also required
  • Strong knowledge of Microsoft Office including ability to create complex Excel spreadsheets and effective PowerPoint presentations
  • Must be proficient in SAP, Concur or comparable invoice/payment management system
  • Must be familiar with and apply standard concepts, practices and procedures
  • Must be a team player and collaborate with other functional teams in order to achieve overall results
42

Student Loan Sales & Operations Specialist Resume Examples & Samples

  • Identify member student lending needs, initiate contact with members, and meet monthly sales goals
  • Maintain a working knowledge of education finance concepts and industry trends
  • Effectively manage lead referrals from around the BCU organization
  • Act as BCU student lending advocate with A-SEG partners, BCU sales channels, and operational support areas
  • Create and deliver educational webinars and seminars with A-SEG audiences
  • Own the student loan operational roadmap; work with CU Student Choice and internal stakeholders on operational and member experiences improvement opportunities
  • Work closely with other functions involved with and supporting student lending, including Underwriting, Product Management, Business Development, Loan Sales, Service Centers, and Loan Servicing
  • High school diploma or equivalent required; college degree a plus
  • Accomplished problem solving and analytical skills
  • Demonstrated ability and experience providing world-class customer service
  • Ability to effectively speak in front of large groups of people
43

Sales Operations Specialist Resume Examples & Samples

  • Permission and set delivery of products, data and software, resolve product delivery issues
  • 2-3 years post education professional experience
  • Sales Force knowledge is an advantage
44

Sales Operations Specialist Resume Examples & Samples

  • Preparing weekly and monthly reports for company-wide distribution, as well as targeted weekly reports to sales management on rep performance
  • Analyzing sales rep performance, analyzing bookings mix and margin results for management feedback
  • Assist in the annual headcount planning and staffing process at the local market level
  • Coordinate with the sales leadership on the annual sales quota setting process
  • Coordinate with the compensation team on various commission-based concerns and questions
  • Participate in special projects to improve reporting, analytical tools and internal processes to enhance management decision process
  • Perform ad hoc business case analysis, including creation of financial models and analysis of business trends to support the growth of the business
  • Various ad hoc analyses and financial support
  • Ensuring alignment of reps to managers for proper compensation of field sales managers who are on a manual compensation plans
  • Ensuring alignment of goals/quotas and payouts for above the branch sellers and overlay positions such as Field Sales Engineers, Business Development Managers, etc
  • Providing analysis of commission streams around large complex sales to that involve branch and above the branch team members – assessing total comp vs margin of project
  • Identifying large commission payouts and ensuring proper approvals and reviews have taken place
45

Sales Operations Specialist Resume Examples & Samples

  • A minimum of three years of relevant experience or equivalent work experience in compensation & benefits, operations management or analytics
  • Proven time management skills
  • Ability to interact on a professional level with senior management and sales operations teams
  • Detail oriented with expert analytical skills
  • Excellent written and verbal Communication skills
  • Excellent PC Skills (including Word; Outlook; Excel especially with pivot tables, VLookups, etc)
  • Demonstrated knowledge of compensation principles and practices
46

Sales Operations Specialist Resume Examples & Samples

  • BMS Set-Up & Support to the Sales Director
  • Conduct business analytics on a set of standardised indicators
  • Respond to any ad-hoc request from the Management
  • Superior Microsoft Excel (including macros and VBA) and PowerPoint skills; Experience with MS Access, SQL, Brio or Hyperion would be advantageous
  • Superior verbal and written communication skills, team player
  • Successful track record in working remotely; ability to work proactively & autonomously
47

MSS Customer Sales Operations Specialist Resume Examples & Samples

  • Samples
  • Follow up resolution
  • PO Validation
  • Backlog Management
  • Ensure product ships against an approved customer’s demand to the right place, at the right time and at the right price
  • Early warning communication to customers on supply delinquencies
  • Billing and revenue maximization
  • Proactively working with customers to pull current inventory via hub and distribution inventory
  • Evaluate forecast against backlog, shipment and supply to identify gaps and work with customer to close gaps with the goal of increasing revenue
  • Identify excess inventory and work with assigned accounts to place additional PO’s and move inventory
  • Return Material Authorization (RMA)
  • Enter RMA’s accurately within set timeline established
  • Resolution to close within set timeline established
  • Achieve and maintain productive and positive relationships with customers, field sales, sales management and other departments to enable the highest level of service and support for assigned internal/external customer base
  • Evaluate and maintain agreed upon customer portal/interface per customer specifications
  • Maintain targeted weeks of supply at hub
  • Monitor and resolve aged inventory
  • Reconcile inventory at hub
  • Forecasting (if applicable)
  • Gather demand data in collaboration with internal and external stakeholders
  • Contract data management in Quotelink and SAP
  • Monitor backlog for accurate pricing
  • Communicate direct pricing to internal and external stakeholders
  • Quoting (if applicable)
  • Proactively follow up to understand status of existing quotes, drive to increase revenue by overcoming issues and to understand reasons for lost opportunities
  • Drive to meet or exceed quote to book to ship and quote turn time metrics
  • Distribution Management (if applicable)
  • Ensure inventories are in line with corporate goals and customer requirements
  • Collaborate with internal and external stakeholders in order to maintain accurate forecast entry
  • Adhere to record retentions
  • Global CSO tasks ( if applicable)
  • Coordinating & communication for the global account Sales Operations activities such as updating contract pricing, new account procedures, communication of short term supply plans, help to collect data and solve any supply gaps
  • Coordinates the worldwide forecast vs backlog alignment including demand supported via distribution or EMS channels
  • Work in co-operation with internal and external stakeholders to make sure customer mapping is correctly set up in Micron system
  • Be the point of contact to drive and resolve sales operations issues, global go to person for given customer
48

Sales Operations Specialist Resume Examples & Samples

  • Assist the OmniVision Detroit automotive sales team (General Manager and Regional Sales Managers) to exceed overall revenue targets and sales objectives within the territory by helping to qualify the customer opportunities and also work with our Reps to drive revenue sales
  • Receive inbounds sales calls from customers within the territory and help to answer a wide range of complex/technical customer inquiries regarding company’s products and ability to recommend solutions to customer application questions as well as qualify the opportunity, and then engage the Regional Sales Manager or local REP as needed
  • Take incoming sales inquiries from our website and qualify the opportunity
  • Make outbound return calls targeting various end users
  • Work with Regional Sales Engineers to conduct customer education and product information
  • Continually learn new product information and strive to acquire better selling skills
  • Work closely with the Automotive General Manager and the Regional Sales Managers in developing and implementing assigned region’s tactical action plan
  • Support Detroit Automotive Sales Team with daily administrative task i.e., qualifying incoming phone leads, processing purchase order confirmation, contract amendments; sample request, customer’s rebate, customer quotes, shipping and commission tracking for OVT Field Reps; as well as assisting OmniVision Field Reps with sample request and inquiries
  • Coordinate purchase order approvals and shipments with OmniVision HQ sales operation team
  • Support OmniVision regional Detroit sales office with general administrative tasks including management and purchasing of supplies and materials
  • This position is the main point of contact for incoming sales inquiries
  • 6-10+ Years previous experience working with technical sales
  • Experience in Automotive Tier-1 or Tier-2 electronic component sales support preferred
  • Proficiency with standard corporate productivity tools (emails, voicemail, MS Office, Word, Excel, Power Point are required)
  • Excellent communication skills, oral and written. and good organizational skills
  • A multi-task team player as well as an independent worker
  • Experience in complex customer inquiries requiring research (order status, quotations, configurations, and product delivery and support issues)
  • Experience in acting as liaison between customer, sales/support team and all supporting functional groups
49

Sales Operations Specialist Resume Examples & Samples

  • Lead the design, implementation and on-going management of applications within the current CRM system (TENConnect)
  • Play lead business role with transition and launch of Salesforce.com (SFDC) platform and help develop the strategy and roll-out of SFDC across NAAM
  • Maintain relationships with external technology vendors/developers; prioritizing and directing the work to optimize and enhance our CRM to ensure that applications keep pace with changes in operations, policies and/or procedures
  • Work closely with all data owners, end users, developers, and managers to identify and correct any potential data and/or process integrity issues
  • Manage integrations with new sales automation tools that help the sales team leverage the CRM system
  • Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and CRM solutions
  • Performs feasibility analysis, scopes projects, and prioritizes deliverables
  • Translate and capture system/program requirements for developers and operating instructions for end users
  • Monitor, manage and audit all external vendor-assigned activity to ensure accurate billing of hours and that project timelines and budgets are being met
  • Participates in the preparation and execution of rigorous integration testing, user acceptance testing and functionality testing to measure performance; identify enhancements or make modifications as needed
  • Ensure utilization of best practices in data collection and data pulled across various systems into the CRM system to guarantee quality assurance
  • Implements and manages reports and dashboards ensuring sales reps and leaders have access to key data required to successfully manage the business
  • Keep abreast of new CRM features and functionality and providing recommendations for process improvements
  • Daily administration and support of the CRM system including but not limited to managing multiple user setup, profiles and roles, and customization of fields
  • Support communication and training of CRM applications, system functionality and enhancements to existing and new team members, and liaison with internal and external IT functions to communicate opportunities for enhancement or challenges in system
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users as CRM applications are developed. Ensure documentation is kept up to date
  • Lead process improvements to uncover operational inefficiencies and recommend changes; may include design, definition of roadmaps, standardization of processes and methodologies
  • Bachelor’s degree in Information Technology, Business Administration or similar
  • 2+ years of experience in a functional, data or CRM systems support role
50

Sales Operations Specialist Resume Examples & Samples

  • A deep understanding and passion for customer experience and satisfaction
  • Detail oriented with strong focus on accuracy
  • A proven self-starter who can work independently and demonstrates strong communication and interpersonal skills
  • Advanced Excel skills preferred (e.g., Pivot Tables, Vlookup, Hlookup, Conditional If Functions, etc.)
  • Possesses a solid analytical ability with strong problem-solving skills
  • Solid organizational skills with ability to prioritize, multi-task, meet deadlines, and deliver on commitments
  • Results-oriented with a disciplined approach to driving to fact-based decisions
  • Minimum of 4-5 years of related job experience required
51

Sales Operations Specialist Resume Examples & Samples

  • 2+ years customer order management, or sales support experience in the IT industry
  • Contract structuring and Commission Calculation experience
  • Demonstrated participation in process improvement initiatives and/or project management experience
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
  • Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
  • Extreme attention to detail
  • Able to use Microsoft suite of tools effectively
  • Demonstrated initiative
  • Bachelors degree or equivalent combination of education and experience
52

Sales Operations Specialist Resume Examples & Samples

  • Support Sales Management with projects and reporting
  • Compile data and present findings to senior leadership and other managers using excel pivot tables and PowerPoint presentations
  • Prepare monthly performance reports on sales results, wins, losses, touches, gathered data and prepared presentations for management deep dives
  • Expertly use the MS Office to build and maintain templates and create documents, reports, spreadsheets and presentations
  • Meticulously review existing processes and re-launch their adoption; adapting and improving as necessary
  • Build new solutions to automate data processes and procedures
  • Coordinate inter-departmental meetings to extract information to build meaningful reports
  • Ability to apply business acumen to identify data inaccuracies
  • Extract and analyze data from Excel spreadsheets
  • Identify key operational and performance metrics to measure business performance and drive reporting activities
  • Develop a working knowledge of the Company's CRM system and develop the ability to create queries and run reports
  • An analytical mindset with strong technical knowledge
  • Outstanding communication skills - written, oral, reporting, diagrams and presentations
  • A sense of ownership and drive. The ability to work autonomously on operations and data projects
  • Collaborative mindset – able to work as a part of a team to get the job done
  • Bachelor's degree in Business, Statistics, Accounting or Mathematics or equivalent work experience
  • Minimum of 3-5 years' experience in a similar role
  • SAP Experience Preferred
53

Sales Operations Specialist Resume Examples & Samples

  • Act as primary sales support to a sales district and the associated Account Managers
  • Support your assigned Account Managers with Salesforce.com, preparing quotes, understanding products
  • Order processing of Purchase Orders and resolving order issues
  • Monitor and maintain assigned program(s)
  • Provide communication and education on current processes and best practices
  • Answer pre and post sales questions from partners and F5 sales teams
  • Research inquiries and assist internal and external customers
  • Coordinating requests, escalations, fire drills and day to day activities
  • Ensure the integrity of the SalesForce data
  • Effective communication, both in written and verbal form, to interact with cross functional teams and departments
  • Must be a self-starter and effective time manager
  • Passion for customer experience and exceeding expectations
  • No previous professional experience required
  • Previously worked in a high-tech environment is highly desirable
  • Proficient in Microsoft Outlook, Word and Excel
  • SalesForce experience, preferred but not required
54

Sales Operations Specialist Resume Examples & Samples

  • Order processing of Purchase Orders
  • Understanding or knowledge of sales processes, order administration processes, etc
  • 3+ years of Sales Support experience preferred
  • Basic Project Management
55

Sales Operations Specialist Resume Examples & Samples

  • Support the key solution sales [Buy Back Trade In & Device Protection/ Early Upgrade] in major operator channel customers & Apple retail shops
  • Assist shop sales of grading assessment for buy back units
  • Daily collecting report
  • Shipment arrangement
  • Inventory supervision
  • Device Protection / Early Upgrade customer service (store level)
  • Assist shop sales of DP/ EU selling
  • Key focal point to shop sales
  • Device Protection/ Early Upgrade sales operation (back end)
  • Daily repair claim review & report
  • Daily enrolment & churn review & report
  • Repair claim approval gateway by working with insurance partner
  • Coordinate claims among the Company and operator/ insurance partner & end consumer
  • College educational qualification or above
  • Proficiency in MS office, including WORD and EXCEL pivot function table a must
  • Detail oriented and a self-motivated team player
  • Able to work independently and under pressure
56

Services Sales Operations Specialist Resume Examples & Samples

  • Maintain Quote Request Management System – maintain the MS Sharepoint-based system for changes, enhancements & operational functionality. The system handles 1,000 quote requests per Quarter, and is the key tool used by Polycom Services Sales Reps in requesting and obtaining Services Sales Quotes from the Services Sales Enablement team. It also provides all Services Sales Enablement production & quality metrics
  • Administer the Siebel to Salesforce.com Service Renewal Enablement process –this quarterly process enables Service Renewal Sales Opportunities in our CRM, Salesforce.com, using the basis expiring asset data maintained in Siebel. The process involves data scrubbing & manual validation steps with Services Sales teams, the mapping of End-user & Partner account names, and ultimate upload into Salesforce.com for pursuit by the Services Renewals Sales teams
  • Reconcile Service Renewal Sales to Bookings– this weekly process reconciles closed/won opportunities in our CRM, Salesforce.com, with our financial bookings information from our Financial system
  • Business Process Optimization– define, document and maintain business processes including workflows, standard operating procedures, and job-aids
  • Assist with weekly Sales Forecasting– support and be backup for Services Sales Ops Director with respect to updating the weekly sales forecast with the VP of Services Sales
  • Management Reporting & Analysis – prepare regular and ad-hoc reports and analysis, as required in support of Services Sales & Sales Enablement
  • Bachelor’s Degree in Business, Marketing, Communications or equivalent
  • 3-5+ years operations experience in a technology services sales or sales environment
  • Experience with data management, analysis & reporting
  • Advanced skills with Excel, Visio, PowerPoint, Sharepoint, Database Management, Business Intelligence tools
  • Experience with documenting business processes using workflows, process descriptions, roles & responsibilities, etc,
  • Experience with Salesforce.com, CRM and/or marketing automation tools
  • Working knowledge sales operations functions including CRM, KPI definition & tracking, sales forecasting, sales compensation plans, and sales workflow processes
  • Experience working in a fast paced, team environment
  • Proven track record of performing tasks on time and with a high level of diligence
57

Sales Operations Specialist Resume Examples & Samples

  • Develops standard operating procedures for the Business Solutions group across all regional offices
  • Develops and manages Sharepoint workflow process to handle service requests across all regional offices
  • Develop and manage reporting model that will provide productivity, efficiency and performance metrics to Regional Managers on a regular basis
  • Provide assistance to Regional Managers on business services projects
  • Maintain and update business continuity documentation for all regional locations
  • Review compliance to standard operating procedures across all regions to ensure guidelines and processes are being followed consistenlly
  • Performs all related duties as assigned
  • Knowledge of Sharepoint, Excel and other reporting systems
  • Ability to multi-task in a cross-functional environment
  • Good analytical and problem solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions
  • Good interpersonal skills; effective team player
  • Ability to prioritize work load and consistently meet deadlines
  • Strong organizational skills; attention to detail
58

Sales Operations Specialist Resume Examples & Samples

  • Assist in managing Salesforce for the Sales team
  • 3+ years of professional work experience
  • Desire to become proficient in sales business operations
  • Organized, effective time management
  • Strong facilitation and inquiry skills
  • Cross-team and inter-team relationship builder
  • Ability to remain flexible and adaptable to change
  • CPQ, preferably Steelbrick
  • Sales team support
  • Opportunity data reporting
  • Consulting or business analyst
  • Software testing
59

Sales Operations Specialist Resume Examples & Samples

  • Drive the adoption of Salesforce.com as a productivity tool and business platform across the Sales Organization and define solutions in Salesforce.com to support business processes
  • Manage and administer Salesforce.com CRM for the sales team and ensure data accuracy and integrity by running regular pipeline sanity checks
  • Manage weekly and quarterly forecasting reports for the senior sales management
  • Provide ad hoc reporting and analysis around key initiatives and planning periods. Maintain a portfolio of reports to ensure that reporting efforts are not duplicated
  • Support day-to-day inquiries from the sales team, providing prompt and efficient resolution to a wide range of deal negotiation requests and issues
  • Assist sales teams with operational tasks, such as data analysis, policy execution, and creating reports/dashboards in Salesforce.com
  • Minimum of 2 years of relevant sales operations or sales support experience
  • Advanced Excel skills including creating pivot tables, working with v-lookups and other formulas
  • Experience with complex IT systems (CRM, Oracle Business Intelligence) preferred
60

Sales Operations Specialist Resume Examples & Samples

  • Performs activities associated with the receipt, review and accurate processing of sales orders provided by customers and sales staff
  • Prepares and maintains customer files and reports for data entry
  • Support and ensure compliance with policies and procedures
  • Work cross-functionally with Sales and Finance to ensure accurate account set up and invoicing
  • Responsible for customer credit and debit memos
  • Assists customers with questions concerning order status, ship date, and related inquiries
  • Maintains associated records, files, documents reports and logs by updating account information
  • Maintains separate files of shipped parts, accessories, and instruments
  • Manages essential tasks as assigned, and responds to change positively and productively
  • Ability to work well under pressure, to multi-task
  • Strong ability given to detail in all aspects of the job
  • High level of commitment and initiative
  • Ability to interact with all levels of staff as well as customers in an efficient and
61

Sales Operations Specialist Resume Examples & Samples

  • Competent in MS office: Intermediate to advanced Excel and PowerPoint skills
  • Ability to develop and maintain internal and external relationships
  • Ability to prioritize workload
  • A high attention to detail
  • Familiar with the following Navistar systems
62

Sales Operations Specialist Resume Examples & Samples

  • Responsible for coordinating and distributing all pre and post work to DMs, RMs for Sales Academy, Strategic Territory Mgt, RM Coaching and additional curriculum as it is designed
  • Lead the planning & coordinating of the schedule
  • Work with the SF Administrator to insure all Salesforce Libraries are kept current with training materials
  • Coordinate all preparations for classroom training and all follow-up from training
  • Coordinate the schedule and logistics for all Quarterly Business Review meetings as indicated by Sales Planning Director
  • Design and implement tools to evaluate associate performance in training and maintaining a database of scores
  • Coordinates the planning and development of approved new learning team training initiatives as needed
  • Responsible for maintaining accurate training records for all sites and auditing global reports
  • Bachelor’s degree or equivalent in related field
  • Excellent communication and presentation skills (oral and written)
  • Excellent PC skills (Excel, Word, Power point) required
  • Ability to influence, motivate and effectively coach others
  • Proven track record of performance in current position
  • Proficient in Microsoft Office Suite: Excel, Powerpoint, Word and Outlook
  • Working knowledge of Salesforce (preferred)
63

Sales Operations Specialist Resume Examples & Samples

  • Commitment to People: professional, courteous, respectful and friendly
  • Collaboration/Partnership: team oriented, generous with sharing best practices and feedback
  • Delivering results:focused and able to take initiative, motivated, self-starter
  • 2 or more years work experience in a corporate setting
  • Demonstrated competency in MS Office Applications
  • Demonstrated organizational and time management skills
  • Knowledge and experience in sales, marketing a plus
64

Sales Operations Specialist Resume Examples & Samples

  • Bachelor’s degree desired, or 1+ year of advanced knowledge of MINDBODY Software and Business Partners
  • Ability to assess perspective’s subscriber business requirements (systems, processes, etc.) and recommend proper product solutions
  • Will master and ensure proper execution of sales enablement tools
  • Support the Sales Operations Manager and Data Science to develop relevant dashboards and analytics, proactively providing insight into the performance of the Sales Team and identifying areas for focus and prioritization, while recommending revisions to existing reports, and assisting in the development of new reporting tools as needed
  • Partner with Learning and Development on sales training related to tools or process
  • Will serve as a technical resource to the sales team on demos and presentations
  • Extremely organized –can orchestrate multiple activities at once to accomplish a goal
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to learn quickly when facing new problems; relentless and versatile leader that is open to change
65

Sales Operations Specialist Resume Examples & Samples

  • Administrative support of the Sales Organization
  • Ensure accurate and timely review of all transactions including, but not limited to quotes and purchase orders
  • Build strong working relationships and provide cross-functional support to internal customers including Sales, Customer Support, Product Management, Finance, Logistics, Marketing Operations and Management
  • Assist Sales with accurate forecasting
  • Continuous process improvements in an effort to enhance the Customer/Partner experience
  • Assist Sales with quoting process and propose best practices to address Customer/Partner needs and requirements
  • Prepare Support and Maintenance Renewal quotes for Customers and Partners
  • Ensure Maintenance and Support contracts are set up correctly in NetSuite and provide support notifications to Customers and Partners
  • Work with cross-functional teams to resolve order related issues
  • Bachelor’s degree and 2 years or preferably 5+ years work experience in sales operations/order management
  • Advanced Microsoft Excel and Word skills
  • Experience in Database Management Systems (NetSuite preferred)
  • Ability to work independently, prioritize and multitask in a team environment
66

Sales Operations Specialist Resume Examples & Samples

  • Sales reporting; (daily, weekly, monthly, quarterly, annually) including percentage of growth, YoY growth etc
  • Research and respond to inquiries and requests for adjustments from Sales and Finance related to adjustments, invoices, freight, returns, etc
  • Analyze sales figures, identify and revise inconsistent data, calculate run rate projections and establish net revenue reports
  • Assist the Operations Manager and VP of Sales, by providing strategic reports for use in corporate meetings; reports require the use of V/H lookups, pivot tables, conditional formatting, index formulas, IF formulas, and data validation
  • Liaise with accounting, credit, IT, and sales to increase credit lines, adjust costs, troubleshoot and prevent fraud
  • Build management tools to support sales managers with forecasting, budgeting, and performance monitoring
  • Process purchase orders, request amendments, and generate contractual price lists
  • Generate reports and sales statements based upon transactional data
  • Research and validate the target incentives and reporting hierarchy for the Sales organization to ensure proper alignment
  • Identify opportunities to improve or automate work that will result in more accurate sales reporting
  • Assist with commission earnings reports
  • Bachelor's degree in Accounting or Finance preferred
  • 1 year experience in an internship/position related to sales, analytics or finance/accounting
  • Strong attention to detail and accuracy
  • Demonstrated analytical and problem-solving capabilities
  • Excellent written and verbal communication skills with the ability to effectively interact with coworkers at all levels including senior leadership
  • Experience improving processes surrounding the efficiency and accuracy of reporting and variable pay calculations
  • Experience developing and applying quantitative, computer modeling techniques
  • Ability to work independently with little direction
  • Successful track record in meeting deadlines
  • Proficient in Microsoft Office Applications
  • Advanced Excel skills required
67

Sales Operations Specialist, Enterprise Resume Examples & Samples

  • Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in enterprise sales transactions
  • Suggest creative pricing and payment solutions balancing customer need and pricing policies
  • 2-4 years of proven experience of Sales Operations in a software sales organization
  • Organized, with excellent attention to detail and the ability to work in a fast paced environment
  • Experience with a CRM system
  • Strong listening, analytic and organizational skills
  • Ability to prioritize to meet business needs
68

Sales Operations Specialist Resume Examples & Samples

  • Aligned to the Federal Sales Team, the Sales Operations Specialist will support the sales forecasting process and advise the sales force in all types of Sales transactions
  • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
  • Analyze and review current customer licensing, products and usage and identify new revenue opportunities
  • Review Quotes and Order Forms for accuracy and completeness
  • Support sales organization’s requirement for Customer licensing compliance
  • Support Federal territory so experience with these sales teams will be a plus
  • Has been in a role supporting Sales Reps and Sales Territories
69

Senior Sales Operations Specialist Resume Examples & Samples

  • Strong proficiency with Salesforce.com CRM system and contract administration experience – Certified Salesforce Administrator preferred
  • Strong experience with ERP systems in an order processing function
  • Proven track record in a sales support role with top notch customer service skills
  • Experience with DocuSign a plus
  • Proficiency with desktop applications, including Microsoft Office products
  • Strong interpersonal communications skills
  • Excellent attention to detail and proven organizational skills, able to prioritize and multi-task and see projects/assignments to completion
  • Experience effectively working in an extremely fast-paced high volume environment
  • Strong analysis, problem-solving and decision-making skills
  • Team player and also possesses ability to work independently, make judgment calls and take ownership of outcome from those decisions
  • Attention to detail– for instance, to read job descriptions carefully enough to find application instructions hidden inside the listing. To demonstrate, please include your favorite Salesforce app in your cover letter
  • Proven leadership and negotiation skills, works well with personnel at all levels within the organization, able to successfully manage cross-departmental expectations
70

Sales Operations Specialist Resume Examples & Samples

  • Proficiency in Mandarin is preferred but not required
  • With significant Sales Operations Specialist/Analyst experience
  • Proficient in Microsoft Applications: Outlook, Word, PowerPoint and Excel (especially with pivot tables, Vlookups, etc.)
  • Preferred but not required: Experience in Process and Project Management
  • Details-oriented with expert analytical skills
  • Knowledge and experience of Sales & ReportingSystems (i.e. I-Know, Delphi; Salesforce.com;SAS, SAP)
71

Senior Sales & Operations Specialist Resume Examples & Samples

  • HS diploma, GED or relevant work experience
  • 5 or more year of experience preferred in sales or customer service-oriented role
  • Track record of high individual and team performance with demonstrated financial result in sales and retention
  • Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
  • Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
  • Ability to lift 25-50 pounds to help manage stock room inventory
72

Senior Sales Operations Specialist Resume Examples & Samples

  • Responsible for the design, pilot and delivery of a limited set of tools that expedite the execution of key sales activities
  • Compile and generate sales reports according to agreed schedules
  • Ensure that training is targeted to individual needs and is aligned to the sales operational processes and consequently embedded into the daily workflow
  • Define a sales system and tool roadmap for the regional organisation and take responsibility for the execution of the roadmap
  • Demonstrate good knowledge and understanding of the IT industry environment and business needs
  • Possess a good understanding of the vast range of IT operations and Dimension Data products and services offerings
  • Familar with Quote to Cash business processes, including product procurement, costing, pricing, quoting, invoicing and logistics
  • Demonstrate strong verbal and written communication, and presenstation skills
  • Experience reconciling conflicting business needs and priorities
  • Experience with B2B e-Commerce platforms
  • Experience with business process analysis and design
  • Experience working with cross-functional teams
  • Interact with, and represent the interests of, multiple business stakeholders
  • Individual should be assertive in approach coupled with confidence in area of expertise
  • Ability to manage multiple tasks and priorities
  • Proactive individual who is able to deliver and work within a team structure with shared duties
  • Proficient in Microsoft Outlook, Word, PowerPoint and Excel
  • Flexibility with regard to working hours; willingness to be available for calls and meetings with other regions of the globe during their working hours
73

Service Sales Operations Specialist Resume Examples & Samples

  • Liaise with customers where necessary to support all sales activity including direct customer interaction to resolve issues
  • Liaise with Service Sales team to offer sales support activities based on current set of requirements
  • Proactively resolve and escalate issues across functions regarding contract requirements
  • Act as key contact and liaison for internal teams (Service Sales, Marketing, Finance, etc….) to ensure on time, high quality quote/contract processing to deliver customer satisfaction
  • Support the execution of customer quoting including budgetary and contractual quotes
  • Create contract packages as necessary including addendums and revisions
  • Partner with service teams on proactive resolution of PO expirations
  • Submit risk and Emptoris cases and own escalation resolution
  • Support updates to SFDC and provide reporting as needed for variable compensation (VC) and collections issues
  • Customer contact for billing questions/escalations
  • Resolve on going customer account maintenance issues
  • Track field submissions and meet targeted SLA’s for resolution by activity type
  • Take inbound calls and email requests regarding customer service agreements/invoicing resolutions conducting research and resolving those that be corrected quickly and partnering with the SAS team to resolve items that require deeper contract changes
  • Excellent interpersonal skills - strong verbal and written communication skills
  • Demonstrated ability to work under pressure and to meet deadlines and commitments
  • Excellent organizational, project management and time management skills, including multitasking and ability to prioritize and meet deadlines, follow up and attention to detail
  • Simplification: Look for opportunities to drive improvements in processes; service delivery
  • Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team takes initiative to make things happen, identifies what needs to be done and does it
  • Ability to interact effectively with all levels of a matrix organization, both internally and with external customers
  • Able to work additional hours during peak business times to meet business and customer commitments
  • Knowledge and experience working with DI products, services and teams
  • GE systems knowledge
  • Experience working as a support person for the field
  • Experience with the with various quotation, contracts workflow systems and Siebel systems (Siebel 8.1 preferred)
  • Prior experience supporting a Sales team
  • Experience with quotation and/or order entry processes and tools
  • Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
  • Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE Healthcare care areas desired
  • Local candidates preferred who will work in office environment in Wauwatosa, WI
  • Lean Six Sigma trained
74

Sales Operations Specialist Resume Examples & Samples

  • Collaborate within Back Office team to ensure proposals quality and bid offers requirements are met and improvement strategies are implemented
  • Be responsible to understand Terms & Conditions, and any "special" requirements on bids and government solicitations
  • Work with Product Sales Specialists and product departments, to collect technical and documental information to integrate it on bids
  • Bachelor in a healthcare or administration field (e.g. biomedical engineering highly preferred, administration or similar)
  • 3+ years experience in Sales/Services and/or Operations roles
  • Proficient at PC office software such as excel, word, PowerPoint etc
  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • Trade and finance background is preferred
75

Sales Operations Specialist Resume Examples & Samples

  • Higher education, preferably Economics/ Finance and/or related fields
  • Proven working experience in Finance/ Planning/ Process organization
  • Ability to multi-task and work in a challenging fast paced environment
  • Able to work effectively and efficiently without close supervision
  • Independent worker and analytical thinker with ability to conduct research, data analysis and resolve complex problems
  • Strong presence with the ability to interact with Senior Leadership
  • Good written and verbal English and Russian Language skills
76

Sales Operations Specialist Resume Examples & Samples

  • Provide level 1 support for all sales tools and processes
  • Assist system administrators in maintaining key system functionality
  • Manage the Integrity of the data and Assignments across EMEA
  • Ownership for all EMEA Data integrated from various tool and cross functional departments
  • Administer Sales Tools and provide guidance on best practice
  • Liaison between front line sales and sales leadership to understand goals & challenges in order to drive improvements in process and systems
  • 2+ years experience in a Sales or Operations support role within a SaaS Company
  • SFDC Admin experience
  • A strong attention to detail with a good knowledge of Data Entry Related methodologies
  • Google Sheets or MS Excel AND Google Doc or MS Word experience
  • Self Starter, Ability to work autonomously and take initiative to complete task
  • Experience with SFDC reporting and dashboards
  • Desire to succeed in a demanding, innovative, and entrepreneurial environment
  • Effective communication (written/verbal), presentation, and facilitation skills
  • Bachelors Degree in a Business related discipline required
77

Direct Sales Operations Specialist Resume Examples & Samples

  • Primary point of contact for operational needs of sales personnel and sales leaders, including day to day support needs, escalations, efficiency/productivity tools
  • Identify and implement process efficiencies for Direct; update and create sales standard operating procedures and processes as a result
  • Independently solves problems pertaining sales support issues
  • Lead and participate in cross functional teams pertaining to sales projects on a variety of subjects as assigned
  • Educate and train Direct Sleep Professionals in regards to procedures, process, system and operations
  • IVR restructuring, call recording and call control system (telecom) maintenance and analysis
  • Responsible for additional projects (may be assigned the following)
  • Minimum of 2 years within sales environment preferred; i.e. Sales Operations or Sales Support experience
  • Four year BS/BA degree preferred
  • Computer skills required (Word, Excel, Access, Powerpoint)
  • Ability to be flexible in an environment with constantly changing deadlines
  • Strong follow-up, attention to detail, and strong organization is a must
  • Team-oriented and strong interpersonal skills
78

Senior Sales Operations Specialist Resume Examples & Samples

  • Are you a highly analytical problem solver?
  • Do you love working with numbers? Do you love Excel?
  • Are you punctual, reliable, and efficient?
  • Are you a great individual contributor as much as a team player?
  • If you answered yes to these questions, then this position may be for you
  • 3 years of work experience in an analytical role
  • An extremely high level of proficiency in Microsoft Excel demonstrated through the ability to utilize advanced functionality, including (but not limited to) pivot tables, logical and statistical formulas, lookup and reference formulas
  • INTERPRETING INFORMATION/ANALYSIS - Systematically investigating a problem to better understand a situation. Identifying and interpreting underlying trends, interrelationships and cause-effect relationships among seemingly unrelated pieces of data. Drawing logical inferences and making rational recommendations based on the application of inductive and deductive reasoning skills
  • DRIVE FOR RESULTS – Has a “do whatever it takes” attitude towards challenges. Being flexible with changing priorities. Ability and willingness to multi-task, set priorities and work with minimal direction. Pro-active work ethic and strong initiative. Strong organizational and project management skills
  • PROBLEM SOLVING - Effectively resolving issues that involve people, things, and processes by using logic and common sense. Identifying the root cause of a problem as opposed to focusing on the symptoms. Generating unique solutions to problems rather than relying on what has been tried in the past
  • COLLABORATION - Ability to influence and motivate other team members, and other parts of the Ariba organization toward a common goal. Works well in a cross functional team environment. Appropriately escalates issues within and across teams both within the European region and globally
  • ORAL COMMUNICATION - Speaking in a clear voice and presenting thoughts, ideas, and concepts in a logical and easy to understand manner. Expressing complicated or highly technical thoughts, expectations, ideas and intent effectively and concisely. Ability to present to senior leadership
  • ATTENTION TO DETAIL - Taking great care to ensure all aspects of work are completed correctly, developing effective methods for tracking specifics, and checking the quality of one’s work in order to ensure accuracy. Identifying mistakes and correcting them before they cause major problems
79

Sales Operations Specialist Resume Examples & Samples

  • Route incoming leads to appropriate Account Managers and update Account and Contact in Salesforce
  • Assist with the Media Opportunity in Salesforce
  • Help Sales Team navigate through Revisions, Cancellations, Upgrades, Downgrades
  • Update Inventories and floor plans with Holds, as appropriate
  • Monitor event aliases and Chatter groups to ensure quick and accurate follow up either directly with the client or internal teams
  • Process incoming contracts and update relevant systems (i.e. Salesforce, EV2, a2z, AdBook, Inventories)
  • Complete changes to existing data/contracts and define ways to improve existing systems
  • Ensure data (client information, contract details and products, payment information) is accurate
  • Audit and reconcile data disparities across multiple processing systems
  • Answer incoming client questions (through aliases) and source to appropriate department
  • Complete month end billing reconciliation on a timely basis to ensure billing close deadlines are met
  • Build and maintain Inventories for events and products, working with Fulfillment team
  • Assist in creating large Excel files in preparation for rebooking sponsors for upcoming events
  • Attend daily morning/weekly check-in meetings with Director and other team meetings, as appropriate
  • Clear out all leads, wins and Chatters by end of each day; enlist help of team members as needed
  • Oversee the Gamasutra Job Board website. Work directly with clients and respond to requests in a timely manner
  • Help to maintain member subscriptions, reporting, monitor alias inboxes and escalate technical issues
  • Coordinate with Black Hat fulfillment team to assist with the deliverables for the Dark Reading media properties
  • 2+ years of successful administrative support/systems support
  • Salesforce knowledge and above average Excel skills
  • Must work well independently as well as in a partnership and team
  • Travel to events to support onsite rebook process as needed (1-2 per year)
  • Very comfortable working across multiple systems and teams daily
  • Able to communicate conceptual solutions to peers and management quickly and effectively
  • Exemplary high standards of customer service, honesty, and integrity; motivated and driven to succeed
  • Highly organized with excellent ability to balance multiple projects at once while paying absolute attention to detail
80

Sales Operations Specialist Resume Examples & Samples

  • Process customer quotes and place sales orders, adhering to team processes and meet SLA’s
  • Manage any customer or partner queries efficiently and effectively
  • Adhere to Centre of Excellence team processes
  • Interact and develop alliances with Partners and internal departments to support business objectives
  • Meet personal and team targets and objectives
  • Highlight ideas for improvement to processes, procedures and working practices
  • Obtain and any maintain appropriate professional certification/accreditation and the BT compliance training
  • Demonstrate best practise and behaviours that support the brand values of Personal, Simple & Brilliant
  • Ensure required governance is adhered to
  • Work with the Sales Team to drive month end, reduce back order and maintain the forecast and prospect lists for all appropriate opportunities
81

Sales Operations Specialist Resume Examples & Samples

  • Supporting a region of Sales Reps including but not limited to deal structure questions, order processing and ensuring orders are in compliance to revenue & company policy
  • Review submitted contract and order forms for completeness, accuracy, and conformance to salesforce standards
  • Ensure all approved requests have been properly documented in accordance to Sales Operations processes and resolved within SLA
  • Assist other Sales Operations personnel in the creation and validation of quotes for Sales and Renewal teams
  • Determine appropriate accounting treatment for any credit memos
  • Determine appropriate compensation treatment for complex deals
  • Monitor contracts due to expire and work with sales to ensure uninterrupted service and revenue stream
  • Respond to phone and email inquiries from internal customers
  • 2+ years customer or sales support experience
  • English command a must, other languages a plus
82

Sales Operations Specialist Resume Examples & Samples

  • Support event execution – includes forecasting, promotional planning, coordinating / attending trade shows, and tracking sales performance
  • Lead new item setup, digital content updates, verify attributes and product spec accuracy for our internal teams and retail partners
  • Track spending – includes sales agency commissions, advertising and promotional funds, and budget management
  • Recommend and implement process improvements, to increase efficiency within the team. Also, enhance our customer relationships by supporting retailer led initiatives
  • Provide a commitment to quality performance through personal example by adopting a customer-based approach to business support
  • Demonstrate a source of business knowledge and problem-solving capabilities (leverage insights, identify risks / opportunities, and recommend action-based solutions) supported by analytics
  • Minimum of 1-3 years of relevant work experience
  • A proven track record of high performance
  • Solid knowledge of PC applications (Windows, Word, Excel, PowerPoint) is required
  • Ability to work collaboratively in a matrix organization
  • Strong business judgment, problem-solving, and analytical skills
  • Strong interpersonal, communication and presentation skills
  • This role will require travel and may include may include weekends for trade shows
83

Field & Sales Operations Specialist Resume Examples & Samples

  • Oversee and manage all national field meetings, this includes but is not limited to the National Field Meeting, Field Sounding Board, T.E.A.M. Meetings, New Field Orientation, etc. Individual will develop agenda, manage presenters, research and recommend internal or external speakers, provide guidance and recommendations to the Special Events team, vet and refine presentations, and lead the implementation of follow-up action items
  • Serve as primary liaison between the field and Home Office; oversee and manage initiatives for the field; develop/refine communication strategies between the field and Home Office; oversee follow-up and completion of action items by various departments and manage deliverables and timelines
  • Responsible for supporting Mercedes-Benz and smart Sales Operations. Individual will develop and lead the implementation of new initiatives, research and analyze complex competitive analyses, oversee program development, develop complex presentations for Executive Management and DAG
  • Evelop and recommend retail new vehicle sales market support programs in collaboration with the Finance Department by performing complex and accurate product and market analyses
  • Develop and implement strategic and tactical marketing programs for targeted model lines to proactively encourage and manage sales activity based on production plans and dealer and field inventory. Critical issues include but are not limited to: production constraints, seasonality and model year run out. Individual will also analyze product line retail performance against objectives vs. production, wholesale, and inventory and provide recommendations on how to address shortfalls
  • Oversee and manage the Mercedes-Benz and smart Courtesy Vehicle Programs. Individual to develop and refine programs, incentives and guidelines; conduct complex analyses regarding program spend, dealer utilization, opportunities, etc. and provide recommendations on improvements; manage vendor relationships; provide guidance to the field regarding program clarification and opportunities for dealers to improve
84

Sales Operations Specialist / Analyst Resume Examples & Samples

  • First level support and user training for Salesforce
  • Data management/maintenance within the CRM Tool
  • Creation of Salesforce reports/dashboards according to global directive
  • Administrate a Microsoft based Data-Warehouse, including creation of various Excel reports upon request of regional and global management requirements
  • Data alignment between various systems (SAP/Salesforce/Data-Warehouse)
  • Assistance of the Sales forecast and budget processes
  • Supporting the administration of Salesforce
  • Commercial / business administration background
  • Working experience in a Sales Support Environment is desirable
  • At least 2 years working experience in a Sales Support Environment
  • CRM system experience desirable
  • Work style based on sustainability and reliability
  • High degree of accuracy
  • Intercultural understanding
  • Good level of communication skills
  • Salesforce.com (or other CRM system)
  • Deep detailed Excel know how is mandatory
  • Basic commercial know how
85

Sales Operations Specialist Resume Examples & Samples

  • A passion for lighting: it goes way beyond the light bulb!
  • A super helpful attitude – you naturally put others at ease because you’re so reliable
  • Ability to distill large amounts of information into succinct actionable and measurable steps
  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment
  • Strong relationship-development skills resulting in long-term, mutually beneficial client relationships
  • Self-motivated; able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions
  • Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines
  • Ability to work in a time-sensitive and high volume environment
  • Ability to work with functional groups and different level of employees throughout the LEDVANCE organization to effectively and professionally achieve business results
  • Strong track record of building and maintaining solid relationships with both internal and external customers and vendors
  • 4 year college degree in business, marketing, supply chain, mathematics or equivalent work experience in the operations function
  • Proficient to advanced skills in Excel
  • 7-10 years experience in operations, particularly serving a sales organization
86

Sales Operations Specialist Resume Examples & Samples

  • Responsible for customer order entry, order changes and order inquiry related to key accounts, special programs, close-out, VIP,CGI programs, internal orders custom orders and/or logo orders. Must be able to enter standard and custom orders ensuring all business rules are followed and carried out
  • Point person for handling service related challenges that may affect customers and troubleshoot account issues
  • Responsible for direct contact with external customers regarding order status and order changes
  • Responsible for understanding current sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests
  • Responsible for maintaining current product availability records and knowledge of current and past product offerings in addition to providing accurate information on stock status or estimated product delivery
  • Responsible for creating deliveries on orders and coordinate with the distribution center to ensure priority orders or orders with special shipping requests are carried out
  • Responsible for documenting new processes and ensuring successful implementation
  • Responsible for detailed reports using Business Objects, SAP and other department tools to review, track, assist Sales Operations team and management
  • Create ad hoc reports as required and created detailed reports for management to provide high level updates
  • Identify continued improvement opportunities for increased efficiencies and improved service levels
  • Work with buyers on PO discrepancies
  • Responsible for coaching, mentoring, training and motivating staff members
  • Assist with any special project as needed
  • Strong knowledge of Callaway Golf’s full product line and its specifications
  • Must be able to work in a fast paced environment
  • Ability to read and interpret instructions, policy, procedures, program information, etc
  • Ability to multi-task and problem solve
  • Golf knowledge, preferred
  • Ability to problem solve and handle difficult customers
  • High School diploma, College degree preferred
  • Minimum 5 years related golf or customer service experience
  • SAP experience helpful
  • Customer Service experience / background preferred
87

Finance & Sales Operations Specialist Iberia Resume Examples & Samples

  • Weekly Business tracking and support
  • Forecast preparation
  • Budget process support
  • Monthly closing activities
  • Channel Programs financial interlock
  • Accounts Payable & Treasury team support
  • WW AP team. Interaction with China team
  • Country Controller and Operations Manager support
  • General Financial and Operation Administration
  • Early discussions with the Business teams on any business initiates
  • Local contact point for all departments for assistance and handling of questions, investigations and fixing of Local Finance & Operations related matters
  • Close interaction with country controller, Operation Manager and regional CFO
  • Establish and maintain appropriate internal control safeguard
  • Assistance in Tax audits & Internal audits
  • Supporting to the business models (SMB, Consumer and Relational)
  • Leading and Implementing process changes to Iberia, as well as controls / trackers to drive the business
  • Coordinator and focal point for the product transition
  • Specific country level reports
  • Working in close cooperation with the sales team, supply chain, I&C, business units and EMEA team
  • Payment process in local countries, and liaison for and assistance to PO requestors, Country leaders, Suppliers, Expense team, AP/treasury team, GP team & local Country in general
  • Collection of input to quarterly Country Certification by interlocking with Country leader and other relevant local liaisons
  • Management of Weeks of Inventory EtE process, including calculation, communication to BM teams, follow-up in local country and bookings
  • Closing and forecasting activities
  • Management of Channel payment process and preparing & booking of ledger entries
  • Analysis, investigations and explanation of Country I&E reports to Country leaders and Finance community
  • Knowledge of finance, accounting, budgeting, forecasting and reporting systems
  • Ability to analyze financial data and prepare financial reports, statements and projections
  • Strong networking capability
  • Autonomy and proactive skills
  • Work requires professional written and verbal communication in at least English (fluent) and one other language and interpersonal skills
  • University degree, bachelor in Business administration and/or Economy or equivalent in Finance or Accounting
  • One to three years of experience in a finance and operations position
  • Excellent verbal, analytical, organizational and written skills
  • SAP, Hyperion and Qlikview knowledge
88

Sales Operations Specialist Resume Examples & Samples

  • 1+ years required of experience in a sales, business operations, IT, or marketing role
  • Able to influence without authority
  • Manage escalations in a professional manner
  • Break down communication to an issue/action/resolution level
  • Solid capacity to confront unstructured problems with structured solution approach
  • Influence without authority to drive to resolution
  • Take charge of a situation, assign tasks, and follow through with implementation
  • Ability to communicate effectively with all levels of business
  • Experience with management of change
  • Excellent organizational skills and process expertise
  • Ability to develop and implement creative solutions and influence others in their adoption
  • Strong analytical, problem solving, and decision making skills
  • Deep understanding of business models and ability to drive behavior to support revenue goals
  • Experience in a growth/start-up environment
  • Some travel requirements
89

Sales Operations Specialist Resume Examples & Samples

  • Be a partner to the sales organization; enabling the sales team to scale, close and expand more/larger deals more efficiently
  • Collaborate with the demand-generation team to ensure a strong pipeline of inbound leads
  • Equip the sales team with the right sales processes, tools, and territories, with on-going training
  • Improve team performance and funnel conversion. Develop KPIs and metrics, proactively review and identify lead and lag indicators
  • Align team commission plans, budget and growth plans. Execute commissions and reevaluate quota to meet the team objectives
90

Sales & Operations Specialist Resume Examples & Samples

  • Complete Ad-Hoc requests and prepare PowerPoint presentations for Director of Wealth Management
  • Maintain various performance reports for the department
  • Review, analyze and present new products and vendors
  • Coordinate and attend sales meetings, seminars and appreciation events
  • Assist Financial Consultants with day to day functions of the department and research and resolve customer service issues
  • Support Financial Consultants and perform marketing activities as needed
  • Interact in an effective and professional manner with all levels of Bank personnel, corporate and bank clients demonstrating commitment to quality customer service
  • Education: Bachelor’s degree preferred but not mandatory
  • Experience: Minimum of one year experience working in the financial services industry (preferably within a bank)
  • Skills/Ability: Bilingual (English/ Mandarin or Cantonese) is a plus. Strong organizational skills and attention to detail including planning and scheduling. Excellent verbal and written communication skills. Ability to multi-task in a fast paced environment
91

Sales Operations Specialist Resume Examples & Samples

  • Salesforce.com Administrator/Developer
  • Twisted Pair instance of Salesforce.com expertise, including developer experience
  • Keen attention to detail and complex problem solving abilities from an operational and technical perspective
  • Excellent organizational and computer skills (Microsoft Excel, Word, Powerpoint, Internet searching/research)
  • Demonstrated track record of project management skills
  • Ability to successfully juggle multiple priorities and meet demanding deadlines
  • Excellent process analysis skills
  • Knowledge of CRMFusion preferred
  • 5+ years of experience with technical implementation, day-to-day operations and long term maintenance of Salesforce
92

Senior Sales Operations Specialist Resume Examples & Samples

  • Support BDMs and co-ordinate internally new customer on boarding
  • Work with OEMs and internal stake holders to set up new handsets, manage demo stock and dummy phones and support BDMs with customer requirements
  • Manage and forecast PPP stock holdings working with Telstra, supply chain and BDMs on forecasts from customers to ensure adequate stock
  • Work with BDMs, FOH and Marketing on stock requirements and manage back orders and allocations
  • Manage Price Lists and support marketing external comms for PPP and Handset business
  • Manage systems and processes for customer orders and returns for VADs business
  • Provide Support to Sales Team and Management on Day to Day Basis and Manage selected Tier two customers
  • Track, manage, validate and close off dealer rebates/price protection claims in consultation with BDMs and Accounts teams
  • Strong Communication, negotiation, written and verbal skills
  • Advanced Excel and Powerpoint skills
  • Strong Financial Analysis Skills, full understanding of P&L and cost structures
  • Outstanding organisation, analysis and presentation
  • Strong knowledge of online, documentation, research and analysis techniques
  • Personal presentation appropriate to the expectations of the business community. Good self-organisation skills and quality standards
  • Other sales duties as required and directed by Sales Management, Commercial Manager & Directors
  • Tertiary Qualifications
  • 3 years Industry Experience
93

Au Sales Operations Specialist Resume Examples & Samples

  • Strong attention to detail and analytical skills
  • Experience or strong aptitude for building reports and dashboards in CRM tools, (experience with Salesforce is highly desitable)
  • Clear and concise written communication
  • Prior experience in working in a Sales Operations/Finance role, ideally within the technology industry
  • Have an understanding or previous working knowledge of the different data sources used by the business for sales analysis budget preparation and territory planning
  • Ability to build relationships with key stakeholders within the business unit
  • Assist with documentation of processes and policies that relate to the sales organisation
  • Previous reporting experience around customer attrition, cancellation and client on-boarding
  • Bachelor's degree ideally in Commerce/Business or Finance
  • People Management experience, this role will have Business Development Representatives reporting into it
  • To succeed, you will need to be driven, focused with strong attention to detail
94

Sales Operations Specialist Resume Examples & Samples

  • Upon request by the Direct Sales Representative via phone or email, creating quotes, samples, pilots, and free with orders
  • Converting leads generated via national or local marketing efforts and convert them to contacts within SFDC
  • Troubleshooting orders, which may contain sale orders, samples, free with orders, or pilot, when requested by Sales Representative
  • Working with sales and CSOM leaders on process improvements
  • Establishing and maintaining relationships with Direct Sales, gaining confidence and trust
  • Communicating information quickly, accurately and at the appropriate level of detail for the sales organization and customers both verbally and in writing
  • Thoroughly understanding policies and procedures
  • Responding and helping produce several applications and proposals simultaneously in a fast pace and hectic environment where high volume sales are at stake
  • Experience and understanding of the industry and how educational products are sold and delivered
  • Demonstrated success with achieving service level expectations and/or fast paced environments
  • Ability to use SFDC or similar tracking tool
  • A Bachelor’s Degree
95

Sales Operations Specialist Resume Examples & Samples

  • Book and confirm orders within established deadlines and past-deadline orders in time for air
  • Analyse and accurately implement copy instructions and orders for multiple advertisers representing multi-million dollar amounts
  • Co-ordinate the transfer of commercials between offices
  • Partner with Ad Sales to resolve/make good units that did not air in order to process and monetise
  • Maintain accurate files both physical and electronic
  • Knowledge of broadcast sales and network processes/systems preferred
  • Commercial copy experience preferred
  • Expertise with Microsoft Office products is essential
  • Must be detailed-oriented, have excellent organisational skills, and be able to prioritise and multi-task
  • Strong analytical problem solving skills are a must
  • Able to handle complex and high-volume workload
  • Must be a team player with excellent customer service skills
96

Sales Operations Specialist Resume Examples & Samples

  • Build and cultivate prospect relationships by initiating communication and conducting follow up communication in order to move opportunities through the sales funnel
  • Work closely with assigned distributors/region/customer base to establish solid relationships with the assigned group in order to support achievement of individual and team goals
  • Work with customers to develop a marketing plan to grow sales and help move inventory as well as creating stocking packages for distributors based on their market
  • Input new leads into CRM ( salesforce.com) and periodically update existing leads. Assist with CRM pipeline management. Ensure all communications are logged, information is accurate and documents are attached
  • Perform lead generation follow ups via email and telephone to qualify leads prior to submitting to sales team
  • Determine the customer’s current buying relationship and expectations in order to recommend specific products, services and solutions. Determine who the customer should contact to place the order
  • Explain products or services and pricing. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Proactively recommend items which will by customers to increase customer satisfaction and improve transaction profitability
  • Establish a close working relationship with members of Customer Service, Sales, Marketing, Shipping Department and Technical Support
  • A Bachelor’s degree in international business, business, marketing or related field is required
  • Must have excellent oral and communication skills, along with excellent telephone sales abilities
  • Fluent spoken and written Spanish is required for Sales Operations Specialist supporting Latin America
  • Requires the ability to respond to customer inquiries in a calm, professional, and courteous manner, yet always keeping company policies in mind
  • Requires excellent computer skills (Word, Excel, SAP Systems, hardware)
  • Good organizational skills with the ability to work with and interpret complex and detailed information
97

Sales Operations Specialist Resume Examples & Samples

  • Engage cross-functional teams and influence others
  • Drive sales behavior related to account set
  • Responsible for customer segmentation criteria
  • Develop Productivity scenarios analysis
98

Sales Operations Specialist Resume Examples & Samples

  • *Please note, this is a remote position but ideal candidate should be located in the general Minneapolis-metro area for weekly onsite meetings in Eden Prairie. **
  • Ensure that there is a proper data alignment within Dell internal sales and operations tools and programs
  • Focus on delivering a positive customer experience
  • Actively participate in process improvement programs cross- functionally
  • Flexible work hours may be required at times. Overtime hours as needed
99

Channel & Alliance Sales Operations Specialist Resume Examples & Samples

  • Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
  • Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
  • Suggest creative pricing and payment solutions balancing customer needs and pricing policies
  • Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
  • Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool
  • Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices
  • Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
  • Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration
  • Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
  • Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics
  • Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool
  • Proficient in PPT, Word, and Excel
  • Excellent interpersonal, written and verbal communication
  • Must be hands-on with solid attention detail
100

Sales Operations Specialist Resume Examples & Samples

  • Understand in deep the Deal Registration Process
  • Process opportunities on timely manner supporting the right SLAs for the queue
  • Follow all guidelines establish for the deal registration process. Ensuring high quality standards
  • Provide high quality customer experience to our Stakeholders and customers
  • Support the renewals, extension and mailboxes process
  • Provide constant feedback to ensure process is in optimal conditions
  • Support training of direct and indirect teams on new process that are identify
  • Participate on any special project that could be required inside the organization
  • Mailbox support for the LATAM Region
  • Support on Deal Registration Queue base on needs to ensure Our Regional SLA of the Region
  • Ability to make a decision when given several pieces of information
  • Knowledge of Microsoft platforms (word, excel, Powerpoint)
101

Digital Sales Operations Specialist Resume Examples & Samples

  • Direct interaction with Digital Media Advertising Sales Team and Clients to ensure campaign fulfillment
  • Must be able to traffic campaigns in DFP Premium, FreeWheel, Operative
  • Must be able to pull third and first party reporting
  • Previous exposure to Ad Networks a plus
  • Must be self-motivated and able to work independently as well as part of Ad Operations team. Ability to multitask and efficiently manage time and priorities is critical
  • Must be organized and detail oriented with great attention to accuracy
  • Familiarity with front end order management systems a plus (DSM, Operative, and Salesforce.com, etc.)
  • Work with external ad vendors to review and test images for varying rich media creative types and executions
  • Troubleshoot advertisement issues in real time
  • Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs
  • Minimum 1 year of experience in Sales Operations
  • Basic knowledge of HTML and ActionScript
  • Experience taking screenshots, cropping, and basic image editing
102

Business One Channel Sales Operations Specialist Resume Examples & Samples

  • ISP knowledge
  • Fluent in English (verbal and written)
  • Basic understanding of sales processes, ideally through partners
  • Strong analytical and logical skills
  • Open and communicative personality, not afraid of being on the phone with colleagues worldwide
  • Self-starter with a passion to become a hands-on expert
  • Customer orientated with a strong focus on quality
  • Ability to work in an international team
  • Ability to work under tight deadlines (quarter end)
  • Work experience in a sales or operations environment
103

Inside Sales Operations Specialist Resume Examples & Samples

  • Hardware quoting
  • Internal processes and procedure research
  • Product return assistance for Major Account customers
  • Credit processing
  • Asset Verification
  • Not for Resale (NFR) Quoting
  • Deal registration review
  • 2-5 years of related experience
  • Proven critical thinking abilities
  • Must be detailed oriented and possess excellent time management discipline
  • Be able to foster relationships with key procurement personnel at distributors or direct resellers
  • Provide excellent customer service while following up on order status, purchase order corrections or issues, etc
  • Experience in CRM system preferred (Salesforce.com highly preferred)
  • Willingness to work extended hours depending on month-end or quarter-end workload
  • Possible differentiated shifts available to accommodate global deal registration flow
  • The position will have direct interaction with channel partners, customers, sales professionals, channel selling team and sales operation
104

Sales Operations Specialist Resume Examples & Samples

  • Support and advise the sales force in the sales transaction and forecasting process
  • Suggest pricing and payment solutions balancing customer need and pricing policies
  • Interface to Deal Desk, Finance and Legal as needed (i.e. revenue recognition)
  • Maintain account information in the ServiceNow sales automation tool
  • Ensure accuracy of sales forecasts
  • Complete Vendor set up forms and provide necessary banking details to customers
  • Maintain territory maps and account assignments in the ServiceNow sales automation tool
  • Assist assigned territories with the business planning process
  • Proven experience of Sales operations in a software sales organisation
  • Organised, with excellent attention to detail and the ability to work in a fast paced environment
  • Experience in the use of sales process automation tools
105

Americas Sales Operations Specialist Resume Examples & Samples

  • Develop key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
  • Develop relationships and processes with sales, partner, finance, HR, sales operations, and other stakeholders to identify and address reporting issues
  • Assist Sales Managers in all aspects of evaluating their teams’ performance
  • Ensure accurate and timely sales commission calculations and payments
  • Deep experience of Microsoft Office Suite required (extensive knowledge of Excel required)
  • Excellent cross group collaboration skills
  • Highly organized, have multi-tasking skills, and efficient in ambiguous situations
106

Sales Operations Specialist Resume Examples & Samples

  • Provides sales operations and planning support to the region or industry
  • Provides sales operations, analysis, insight and planning support across the Region Sales & Account Teams
  • Forms part of the SBO leader’s virtual team
  • Sales Business Support
  • Sales Transformation
  • Sales Process Leadership
  • Sales Planning and Readiness
  • Sales Forecasting and Reporting
  • Sales Performance Management
  • Sales Budget and Headcount Tracking
  • Sales Intelligence and Analytics
  • Sales Pipeline Management & Reporting
  • Education to degree level or equivalent preferable
  • Experience of supporting change in complex environments desirable
  • Experience of working across multiple countries and organizations
  • IT Services experience preferable
  • Sales Operations experience preferable
  • Experience of a Sales environment desirable
  • Strong English skills (verbal and written)
  • Intermediate Excel Knowledge
  • Analytical, support and data management skills
  • Results and outcome oriented
  • Ability to drive change in a complex environment
  • Ability to prioritize in a demanding and fast moving environment
  • Strong teaming skills with diverse teams
  • Strong analytical and technical skills
  • Processes management and reporting skills
107

Sales Operations Specialist Resume Examples & Samples

  • Acting as a information distribution center for the department: collect, consolidate and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy
  • Support Sales Managers with periodic sales performance analysis; Orders forecast and ensure they remain up to date
  • Provide policy and process support to sales team on tendering: information collection, country policy research etc
  • 1-2 years working experience in commercial field
108

Sales Operations Specialist Resume Examples & Samples

  • Set up orientation and on-boarding program for all new hires in the Sales department
  • Work directly with Director of Sales to coordinate and plan periodic sales meetings
  • Coordinate events for customer visits including airfare, hotel accommodations, lunches, etc
  • Work with our material master team to maintain our SAP database, inactivating products no longer sold
  • Develop a system for maintaining and filing all price quotes, including EB cost sheets and SAP reports
  • Assist Sales Ops team with updating cost standards in SAP on a periodic basis
  • Coordinate billing for all tolling business (DSM) with Customer Service
  • Act as a liaison to help resolve emerging customer order issues with accuracy and efficiency
  • Pull reports in SAP and SFDC to assist Sales in improving forecasts and meeting sales targets
  • Answer phone calls and emails promptly and professionally utilizing company procedures
  • Maintain a positive work atmosphere with a culture of respect for others
  • Build sustainable relationships of trust through open and interactive communications
  • Serve as a back-up to Sales Operations Manager and Sales Operations Analyst
  • Provide coverage to the front desk along with other team members to ensure full coverage each day
  • Look for ways to offer continuous improvement to current processes and procedures
  • Legally eligible to work in the USA
  • High school diploma or equivalent with a college degree preferred but not required
  • 1-3 years’ experience in sales support or customer service preferred
  • Experience in a food manufacturing environment helpful
  • High level of numeracy and literacy skills
  • High level of computer skills in Microsoft Office and SAP
  • Good under pressure, able to establish priorities to meet tight deadlines
  • Awareness of safe work practices
  • Able to plan and execute actions and coordinate teams
  • Positive attitude and commitment to continuous improvement
  • Effective team member and team leader
109

Field Sales Operations Specialist Resume Examples & Samples

  • ​Associates degree in business, marketing or related discipline; in lieu of degree, will consider 5 years related working experience. Bachelor’s preferred
  • Minimum of 3 years in an administrative or support role in a sales environment
  • Knowledge of automation industry and products; Rockwell Automation products preferred
  • Microsoft Office Suite experience; Advanced Excel preferred
  • Experience with Office 365 applications including Microsoft Dynamics, SharePoint, PowerBI, etc
  • Some experience using SAP
  • Proficient in using e-mail, Microsoft Outlook experience preferred
110

Sales Operations Specialist Resume Examples & Samples

  • Managing all TFM call activities – Ensuring all countries input their TFM touchpoints, Targets and achieve their calls
  • Develop training materials and train TFM Coordinators & CS Team on tasks of TFM to convert CS calls to sales
  • Deliver the training, drive and ensure the transfer of skills sets within TFM coordinator teams
  • Review all course evaluation feedback and the effectiveness of the training and course outcomes, and identify areas for improvement
  • Driving operational efficiency of the TFM coordinators across APAC
  • Managing Salesforce.com TFM activities and tasks
  • Compiling and write Newsletter for Sales Operations Updates
  • Multi Outlook calendar co-ordination for monthly sales calls with sales leaders across APAC
  • Deliver user training to various departments as well as leading requirement gathering and support in the use of CRM system Global Sales Apps in the future
  • Support Sales Operations with adhoc special projects or trainings where required
  • Prepare the learning environment and resources, including setting up equipment, ensuring the company training facilities and associated training resources are properly maintained, meeting best practice standards
  • Strong interpersonal and organizational skills with effective communication skills to work with cross function teams to achieve company goals
  • Superior planning, project management and problem-solving skills
  • Strong interpersonal communication, strategic thinking, cross-functional business partnering, negotiation and analytical skill
  • Experience with SFE processes and CRM systems preferred
  • Customer focused and result oriented with high level of integrity
  • Ability to adapt to changing environments, with entrepreneurial outlook
  • Excellent presentation skills and leadership
  • Good computing knowledge in MS word, Excel, Powerpoint, CRM, Salesforce.com
  • Minimum Bachelor Degree in Business or relevant
  • 10 years customer service experience, sales or related business fields
  • Comfortable to work in multidisciplinary and multicultural organization
111

Sales Operations Specialist Resume Examples & Samples

  • Advanced knowledge of MINDBODY Software and Business Partners
  • Ability to assess subscriber business requirements and recommend proper product solutions
  • Advances Excel knowledge is a plus
112

Sales Operations Specialist Resume Examples & Samples

  • Manage various sales operations and effectiveness related projects and day to day sales support activities
  • Assist in developing and evolving existing sales processes and procedures
  • Collaborate with SME’s across other business units (i.e. Marketing, Product, Legal, Technology, etc.) on various projects and initiatives
  • Manage and administer access to various tools as well as maintain relevant sales related content within these tools
  • Create and review materials for sales as well as communicate and work with stakeholders to develop learning programs for their use in sales related activities
113

Service Sales Operations Specialist Resume Examples & Samples

  • Support GE Healthcare Executive staff member in all related administrative tasks
  • Produce correspondence; presentations, meeting agendas, emails and any external mailings
  • Handle highly confidential and sensitive information
  • Calendar and meeting and conference management
  • Coordinate travel arrangements
  • Processing monthly corporate card and cash expenses
  • Support with general office administration, working closely with the global Group Staff Sr. Administrators
  • Support teams embed ways of using technology into their everyday working practice
  • Support the key projects/initiatives roll outs within GEHC Quality
  • Minimum of five years administrative experience working in a corporate environment at a senior level
  • Strong demonstrated writing skills, articulating complex ideas in an easy to understand manner
  • Demonstrated project management skills to plan and deliver on established tactical and strategic goals
  • Experience at an advanced level using Microsoft Word and PowerPoint applications as well as use of the internet and web applications (i.e. ability to draft correspondence and create PowerPoint presentations for leadership team); basic level of Excel application to create charts, diagrams and tables of data
  • Ability to travel on occasion
  • Bachelor’s degree OR at least seven years experience in a corporate or professional business environment
  • Excellent administrative and interpersonal skills, with ability and confidence to effectively interface with senior management and high profile clients
  • Familiarity and working knowledge of relational databases and knowledge of the GE Internet, Support Central and other relevant applications desirable
  • Extremely well organized, with attention to detail, yet able to multi-task in an environment of changing priorities
  • Intellectually sharp, able to grasp concepts and think/learn quickly
  • Professional approach, good judgment, creative problem-solver. Possessing the personal drive and commitment to implement innovative solutions
  • Ability to accepting constructive criticism and deal calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
  • A self-starter able to work on own initiative and well in a team environment
114

Sales Operations Specialist Resume Examples & Samples

  • Coordinate event rebook processes, pre-show, on-site and post-show
  • Assign event tasks and deadlines to Sales Coordinators
  • Manage team projects and deadlines in project management software
  • Provide Salesforce support and training to new staff and internal departments
  • Develop and maintain process documents
  • Travel to events to support on-site rebook
  • Provide layout and ongoing maintenance support for floor plans
  • Must work well independently as well as in a team
  • Organized team player with the ability to work within tight and changing deadlines
  • Team player who supports big picture goals of the group and organization
  • Experience with Microsoft Access a plus
  • Experience with ExpoCad preferred but not required
115

Sales Operations Specialist Resume Examples & Samples

  • Provide project coordination and sales process leadership to the Sales/Field Team efficiently and effectively with a high degree of confidentiality and professionalism
  • This role is includes a broad range of responsibility to include project management for the Sales team and is responsible for supporting and enabling local CU Sales Support staff
  • Responsible for providing executive level project coordination and support to the Business Operations Manager in support of the overall Sales Leadership Team
  • Responsible for imbedding cross-CU processes and formats for hiring, training, supervision and development of Sales staff, including assignment of special projects
  • Creates SOPs for the department, monitors output for consistency amongst all support personnel in regards to customer service, documentation and ways of working
  • Participate in department meetings as requested
  • Preparation of business cases, correspondence, reports, presentations and other material as needed for internal and external meetings
  • Process mapping and support in imbedding into the team for a more effective sales function especially during transition
  • Oversee equipment orders for the sales team (laptops, vehicles, phone...)
  • Meeting and event planning and support especially with processes
  • Co-ordination of current maps and territory models
  • Coordinate the sales support activities across the nation with a focus on processes and developing a team of support professionals
  • Support the Sales Leadership Team as well as supporting the co-ordination across other Commercial areas such as Customer Marketing, KAM, Finance
  • Design and support the implementation of the function and team for sales support across the CUs
  • High School diploma or equivalent; associate’s degree or bachelor’s degree preferred
  • 3-5 years of senior administrative roles or project management experience with a 4 year degree preferred
  • 5+ years previous supervisory experience preferred (within the administrative area)
  • Experience in major change projects and/or support large sales teams preferred
  • Strong (Syngenta) systems capability
  • Demonstrated team-working skills; ability to build an effective virtual team
  • Ability to interact with all levels of management and departments within Syngenta
  • Ability to offer support across the department with the capability to prioritize across multiple requests
  • Attention to detail and exceptional organizational and time management skills
  • Ability to prioritize multiple tasks and projects while working under deadlines
  • Demonstrate diplomacy in dealings with others and working in a team environment
  • Excellent Skills in Microsoft Office with a very strong proficiency in Word, Excel, PowerPoint and Outlook; ability to learn new applications as assigned
  • Advanced Problem solving and judgment capability skills
  • Communicative - Excellent verbal and written communication skills
  • Ability to adapt to a fast-paced environment; working efficiently under pressure
  • Ability to handle potentially sensitive information
  • Excellent telephone and customer service skills with a strong focus toward customer service
  • Customer-Focused
  • Innovative, decisive, trusted, results-oriented, and team oriented
  • Must be able to work and develop relationships across department lines and create an effective virtual team
  • Must be able to develop strong business relations across multiple departments
  • Ability to demonstrate courtesy and tact in obtaining and furnishing information
  • Ability to set clear goals and expectations for team members
  • Collaboration skills are critical to enable implementation with elegance
  • Customer focus for the team is an imperative
  • Ability to be flexible and co-ordinate within an ambiguous environment is critical
116

Senior Sales Operations Specialist Resume Examples & Samples

  • Manage and organize databases and calendars, schedule meetings, coordinate training, make the appropriate travel and dinner arrangements and process travel expenses
  • Prepare and maintain various documents, correspondence, spreadsheets and organization charts. Be able to amalgamate multiple updates into a single document for senior management
  • Coordinate data from a variety of sources for inclusion in reports, charts, spreadsheets and presentations. Perform research and prepare information for management review
  • Manage, organize and facilitate administrative functions and projects to ensure that the department operates smoothly and efficiently
  • Respond to inquiries and requests for information and keep manager informed of any items requiring personal attention
  • Coordinate the weekly forecasting for the Sales team. Work with Finance to generate the appropriate reports to manage the business
  • Generate sales pipeline reports and create sales opportunities into SFDC
  • From time to time, interface with customers to provide updates on Supply chain status
  • Ability to maintain confidentiality and work with discretion
  • Proficiency at MS Word, Excel, and PowerPoint and meeting maker systems
  • Excellent interpersonal skills with the ability to effectively interact with all levels of personnel, including senior management
  • Ability to take the initiative to resolve problems with minimal supervision and instruction. Excellent organizational, communication and interpersonal skills
  • Must be detail oriented, creative, organized, and be able to balance priorities, meet deadlines and work independently
  • Willing to learn new software tools and take on new Sales Operational tasks is necessary
  • Effective listening, communication skills and a self-starter
117

Spain Public Sector Sales Operations Specialist Resume Examples & Samples

  • Manage the Patrimonio Catalogue
  • Act as point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
  • Create proposals
  • Work with Sales Rep. and Preferred Partners’ to win Public Sector Deals
  • Work very close to the customer in all the Public Sector to adequate the HP Public Sector Proposals to the customer needs
  • Invoicing Patrimonio Orders. Launch electronic invoice to the Public Sector customer
  • Repurchase of HP products from the channel for resell/flow through to an end-user customer
  • Renting Public Sector Orders
  • Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
  • Typically 1-2 years of experience supporting large accounts
  • Developing consulting, negotiation and influence skills
  • Solid understanding of core HP businesses and the revenue cycle
  • Superior research and analytical skills
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Demonstrated project management skills such as planning, execution and implementation
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
  • Basic financial and business acumen
  • Ability to identify and implement customer-specific process improvements
118

Sales Operations Specialist Resume Examples & Samples

  • Diploma/Degree HR, Management / Business or relevant qualification preferred
  • 5+ years’ work experience, with at least 2 years in a relevant role/field
  • Proven ability to effectively develop and manage programmes/initiatives in the talent management/HR/learning and development field will be an advantage
  • Demonstrated problem analysis and solution formulation skills
  • Display knowledge of Industry best practice relevant to talent management and development
  • Ability to interact and converse effectively across various seniority levels within an organisation
  • Maintain high integrity and display reliability for delivering against agreed objectives within deadline
  • Demonstrated service orientation and good interpersonal skills
  • MS Office – very proficient skills in Word, Excel, PowerPoint
119

Sales Operations Specialist Resume Examples & Samples

  • 3+ years working with customers in a sales or customer service environment
  • Excellent communication skills with an emphasis on account support to include strong grammar, spelling and writing skills
  • Proficiency in Microsoft Office and an ability to learn other software applications as required of the position (Oracle, SharePoint, Siebel, etc.). Position also requires ability to navigate and use web based applications
120

Sales Operations Specialist Resume Examples & Samples

  • Plan and execute events in support of the sales team and executive staff
  • Provide on-site trade show management: customer meetings, partner relations, set-up, teardown, etc
  • Work with senior executives to maximize impact of trade show participation, including sponsorships, advertisements, customer events and giveaways
  • Support the sales team in event follow-up (pre and post strategy calls and action plan execution)
  • Asist in the planning and execution of annual sales conference and other federal events
  • Co-chair annual charity event – including fundraising
  • Establish professional working relationships with OEM partners
  • Initiate and attend OEM partner meetings
  • Track and coordinate OEM partner training, including scheduling on-site training and required OEM partner training to maintain partner status
  • Collaborate with OEM partners to resolve issues and explore opportunities
  • Explore new sources of OEM co-op dollars to fund joint initiatives
  • Assist with the review and creation of sales support materials (brochures and flyers)
  • Fulfill requests from Account Executives, Senior Sales Managers and Executives for assistance with presentations and custom sales documents
  • Attend local networking events to promote Black Box to customers and partners
  • Maintain and update website site content via corporate marketing
  • Draft and edit press releases
  • Support and coordinate public speaking engagements
  • Provide administrative support to the sales management team as needed
  • Act of as functional back up to Sales Operations Manager
  • Team player with strong interpersonal skills and the ability to effectively interact both inside and outside the organization
  • Strong and confident presence and is comfortable meeting with customers and partners
  • Strong computer skills including Microsoft Office Suite
  • Excellent organizational skills, able to prioritize work and meet deadlines
  • Ability to adapt to changing priorities and manage multiple tasks
  • Flexibility in work hours, as some activities occur before/after normal working hours
  • Travel – up to 25%
  • Graphic arts experience preferred
121

Sales Operations Specialist Resume Examples & Samples

  • Experience in finance or Sales Ops. organization
  • Good organizing, planning, and analytical skillset
  • Demonstrated ability to lead issue resolution with cross functional teams
  • Accounting or Finance experience preferred
  • Analytical skillset
  • Expertise with Microsoft Excel
  • English language preferable
122

Sales Operations Specialist Resume Examples & Samples

  • Bachelors in economics or computer science
  • 2-3 years in multinational environment (preferably FMCG) with exposure to financial planning or demand/supply planning
  • Computer literate with strong MS Office skills
  • Prior exposure to ERP systems – advanced user (SAP advantage)
  • Ability to perform complex analysis underlining the business drivers behind
  • Ability to work independently with limited supervision
123

Senior Sales Operations Specialist / Analyst Resume Examples & Samples

  • Forecasting – Facilitate the forecast process for sales managers. Drive and encourage sales discipline for accurate, consistent and timely forecast submission based on disciplined use of the sales process and tools. Provide bookings and pipeline data to support the weekly forecast process. Evolve forecasting process and tools to enable channel imaging sales
  • Regional Quarterly Business Reviews (QBRs) – Work with sales and sales operations to prepare quarterly business reviews. Provide necessary data and meeting collateral to maximize value of the review
  • Sales Methodology– Participate in continual improvement of Nuance Sales’ Integrated Sales Methodology (ISM). Support EMEA Sales teams as subject matter expert and ISM champion among sales managers and sales reps as the methodology evolves with Sales team needs. Develop and support dashboards to provide managers and reps with visibility into adoption and success metrics. Track key metrics and review with sales managers to maximize sales adoption
  • Pipeline Management –Measure pipeline quality using standard KPIs, and provide transparency and insight to sales managers. Evolve metrics and measurement techniques through collaboration with the WW sales operations team
  • Partner Sell-through and Field Bookings– Deliver field bookings data to sales managers on a period basis, in support of the Management Operating Rhythm (MOR). Assign orders to sales reps for quota retirement and commissioning purposes. Adjust for the impact of MFP Minimum Purchase Commitments (MPCs). Provide analytics on bookings performance to help inform forecasting decisions and QBR preparation
  • Territory Analysis and Quota-Setting– Support the annual sales planning process by providing the necessary data and tools to analyze bookings history and rebalance territory definitions. Assist sales leaders in assigning quota during the annual planning process, when territory changes occur mid-year, and when new employees are brought into the sales organization. Submit requests for Personal Acknowledgement Forms (PAFs) for all quota-carrying sales reps
  • Commission Inquiries – Respond to reps’ questions regarding the sales compensation plan and supporting systems. Coordinate with the Sales Compensation team to resolve issues with crediting or system data
  • MBO and Sales Incentive Tracking– Provide sales managers with data necessary to accurately calculate MBO attainment and other incentive awards for their sales reps. Consolidate data as necessary and submit to the Sales Compensation for processing
  • Strategic Deal Tracking and Compensation –Manage the list of strategic deals for the MFP team; identify booked deals and determine appropriate quota crediting for Regional Sales Managers and Strategic Account Executives. Provide transparency to the sales teams, and consolidate data for the Sales Compensation team for commissions purposes
  • Sales Performance – Leverage Sales Ops/Sales Finance to define and consolidate performance metrics (quota performance, activity management, pipeline creation and quality, forecast accuracy). Review data versus other sources to ensure accuracy in preparation for quarterly reviews
  • Recruiting Tracking and Analysis– Gather data from HR to continually reconcile hiring requests versus approved annual sales plan. Provide quota coverage metrics calculation for the Geo and identify areas for leadership attention
  • Ad-Hoc Reporting and Analysis
  • Excellent communication and collaboration skills in a business partner role are essential
124

Sales Operations Specialist Resume Examples & Samples

  • Identifies process improvements to support business operations
  • Strong interest in identifying process improvement opportunities that support the key business operations
  • Basic Experience with SFDC and Oracle
  • 1+ years of Sales Support experience preferred
125

Sales Operations Specialist Resume Examples & Samples

  • Responding to Sikich internal sales team requests from our existing GP client base utilizing our internal sales board application
  • Preparation of
  • Understanding of Microsoft Dynamics CRM preferred
  • Understanding of ConnectWise (PSA Tool) preferred
126

Sales Operations Specialist Resume Examples & Samples

  • Ensure team compliance of Clinical Standards setup for all Clinical Advisors in order to guarantee consistency in knowledge, experience and customer interactions
  • Coordinate activities to foster the proposal of ideas aiming to improve internal processes, customer satisfaction, and or overall department efficiencies
  • Provide 1:1 ongoing feedback and coaching to the Clinical Advisors in a manner that builds their communication, presentation, and teaching skills
  • Participate in special projects and/or training to further enhance clinical knowledge and experience within the Clinical Advisor team
  • Handle escalations, difficult or sensitive issues following department guidelines
  • Planning projects, elaborating documenting presentations and reports
  • Work closely with members of the Customer Advocacy team, Sales force and other teams around our operation, within or associated to the company, supporting customers and or providing ideas for improvement
  • Support Sales Director with all data implementation
  • Be responsible for Training Courses for all organization regarding his/her area
127

Senior Sales & Operations Specialist Resume Examples & Samples

  • Contributes to sales floor up-keep and cleanliness
  • Assists with sales floor inventory counts and stock replenishment
  • Ensures sales floor remains visually appealing
  • Clearly explains and illustrates product and service capabilities
  • Offers product suggestions to customers to help satisfy their needs/wants
  • Continuously expands knowledge of trends in wireless and current Cox services and products
  • Maximizes sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
  • Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing
  • At the Senior Level, plays a key role in handling customer escalations. Additional operational duties may include acting as 'manager on duty' and 'key holder' when necessary and completion of paperwork and sales reports as they relate to store opening and closing activities
  • Educator (includes accountabilities below): Serves as the store expert on the latest product features, services, and accessories
  • Responsible to sell accessories and add-on features while supplementing new customer solutions or satisfying existing customer requests
  • Provides in-house technical support to customers within a Cox Solution Store, related to cable, data, voice and wireless product offerings
  • Works with customers to solve technical problems with various Cox products and conduct light triage work on wireless phones
  • Provides prompt and friendly troubleshooting, diagnostic, and upgrade services as appropriate
  • Additional responsibilities include maintenance of customer request files, preparation of reports for analysis of trends and services as required, and warranty processes for Cox products
  • Concierge: responsible for ensuring customers have a positive experience in stores by directing customers to the appropriate service area to meet their needs
128

Sales Operations Specialist Intern Resume Examples & Samples

  • Responsible for the support of the sales organization and the interfacing with customers prior to and/or after the sale
  • Develops and maintains positive customer relations and coordinates with various functions and departments within the company to ensure customer requests are handled appropriately and in a timely manner
  • This position has authority to substantially affect the relationship between the company and the customer
  • Provide information and administrative procedures for quoting and processing orders and services. Report sales cycle information to management
  • Interact with customers, sales representatives and internal staff at all levels with a high level of professionalism
129

Sales Operations Specialist Resume Examples & Samples

  • Works as a part of the Sales Enablement team to ensure accurate and efficient reporting of key sales metrics, including results, forecasts/quotas and KPIs, headcount and compensation calculations
  • Assists with internal process improvement initiatives related to budget, forecasting and compensation; works with Manager to assist with revenue and budget analysis and trending reports
  • Coordinates the distribution and organization of accounts between sales reps
130

Sales Operations Specialist Resume Examples & Samples

  • Be the central point of contact for any sales operations issues within a given territory
  • Resolve all implanted not billed issues by discovering root cause of issue and leading resolution
  • Administer all credit / rebills to customer maintaining correct accounting
  • Support the Purchase Order process working on behalf of Sales Reps in acquiring outstanding Purchase Orders from appropriate Hospital Administrative staff
  • Resolve all customer and internal department invoicing issues
  • Track and administer all logistics involved in expired product
  • Responsible for resolving all inventory issues, including but not limited to exchanges, returns, backorders, and demo product availability
  • Lead all Programmer logistics, ensuring appropriate traceability
  • A Bachelor’s degree Business Administration, Marketing, Operations or equivalent experience
  • 2-5 years experience with Operations or Customer Service
  • Requires demonstrated written and verbal communication, interpersonal, presentation, analytical, organizational, and follow-up skills as well as the ability to converse effectively with all levels of employees
  • Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines
  • Possess a very service oriented mind frame, and passionate about resolving issues in a timely manner
  • Must have demonstrated personal computer skills including a working familiarity with relevant word processing, database, and spreadsheet applications (i.e., Microsoft Word, Excel and Access)
  • Familiar with healthcare market
131

Sales Operations Specialist Resume Examples & Samples

  • Design ad hoc analyses and reporting to support specific global sales teams
  • Build dashboards and customized tools that help answer critical business questions
  • Improve existing dashboards to drive consistency, best practices, and simplicity
  • Develop fluency and deep subject matter expertise with all types of sales data (Salesforce CRM, bookings, pipeline, forecast, revenue conversion, win/loss, quota attainment, etc.)
132

Sales Operations Specialist Resume Examples & Samples

  • Degree / Higher Diploma
  • Sensitive to numbers
  • Detailed mindset
  • Good teamwork
  • Good communication skill in English, Cantonese / basic communication in Mandarin
  • Excellent MS Excel tool
  • Strong self-motivated, ownership, execution power
133

Sales Operations Specialist Resume Examples & Samples

  • Act as a business partner for a sales region and support the EMEA HQ
  • Strong communication skills in both oral and written form
  • Business partnering skills with both senior sales and operations leaders
  • A curious mind that thrives on critical thinking and problem solving
  • Advanced Microsoft Excel (v-lookup, pivot tables, data analysis with >10k rows)
  • Strong Microsoft PPT, with the ability to create decks for effective analyses
  • Oracle CRM skills to an intermediate level and extensive CRM experience
  • Work with a virtual team, geographically separated across the three geographies
  • Extensive experiences working in a combination of Operations and Support roles in the technology sector
  • Proven experience across operations roles, demonstrating fundamental ops skills
  • Experience working in or with technology multi-national corporations
  • Must have strong achievement in a Bachelors Degree
  • Direct field sales or inside-sales experience is a strong plus
  • High achievement in an MBA or other relevant post-graduate qualifications is a strong plus
134

Sales Operations Specialist Resume Examples & Samples

  • Develop links with the regional GTM Sales Operations teams to effectively share data and drive efficiency in the processes and reporting that we use
  • Understand the underlying drivers of the Transactions business and use that insight to develop additional data and reports to drive business growth
  • Create a schedule of regular Sales Reports that allow the effective management of the Transaction Sales business (including Sales pipelines, Wins and Losses and At Risk)
  • Aid in the construction and ongoing production of a Transactions Dashboard that will measure Key Indicators of our performance and guide management actions
  • Work with the data we have available to identify new opportunities for increasing volume and revenue from our existing customer base
  • Utilize both internal and third party data to assist in targeting out new business efforts to large growth opportunities in each region
  • Develop new data sets and sources to compliment those already in use
  • Create analytics and reporting that will allow us better target profitable clients
  • Assist in Market Development activities including training, customer feedback, global process development, best practice sharing and market sizing
  • Professional experience in either Data or Customer Analysis
  • The candidate must be a highly professional, detail oriented, self-motivated and organized individual with a proven track record of exceeding targets
  • Excellent communication, presentation, and organisational capabilities as well as analytical and problem-solving skills are essential
  • Numeracy and ability to collate and process data to produce sales enhancing information
  • Ability to build relationships and work well both within a team environment as well as with other professional constituencies
  • Ability to present results with accuracy and brevity to senior colleagues
  • Understanding of financial markets and in particular the FX, Equities or Futures trading would be helpful but not essential
135

Spectrum Retail Sales Operations Specialist Resume Examples & Samples

  • Lead the on boarding and off boarding of authorized dealers, including management of ID requests, contract documentation and retail operational systems
  • Monitor and identify red flags on payment files and records in retail operational systems to ensure authorized dealers are being paid correctly
  • Ownership for resolution of payment disputes for all authorized dealers within scope of responsibility
  • Facilitate and manage the executive customer escalation process, including resolving customer billing issues in partnership with Account Executives
  • Communicate and interact with all authorized dealers and other cross-functional departments within Charter on behalf of Retail Operations management
  • Collect and analyze authorized dealer performance data and incorporate results into dashboards, presentations and summary reports as needed
  • Responsible for the design, distribution and presentation of retail data/trends to Retail Management
  • Perform other duties as requested by Manager
  • Ability to communicate orally and in writing in a clear and straightforward and professional manner
  • Manage multiple projects and tasks at one time
  • Prioritize and organize effectively to meet project deadlines
  • Maintain confidentiality of information
  • Ability to show judgment and initiative in accomplishment of job duties
  • Advanced knowledge of personal computer and software applications (i.e. Microsoft Office Suite)
  • Knowledge of telecommunications industry
  • Knowledge of Charter products and services
136

Sales Operations Specialist Resume Examples & Samples

  • Interaction with customers (via phone or email) proactively resolving issues with Premier Pages. Will establish a direct relationship with the internal sales teams and will support accounts to ensure the Customer Experience is complete
  • Engagement in platform testing and code release activities secondary to page maintenance and customer relationship activities
  • Work with Online Strategy teams to assist in driving customer online versus offline for order processing
  • Candidate will primarily be measured against indicators of broken configurations and quality in a timely (SLA) fashion
137

Sales Operations Specialist Resume Examples & Samples

  • Sales adjustments
  • Product information
  • Equipment procurement
  • Appliance evaluation
  • Any additional administrative sales requests relating to the team
  • 2-4 years -- plus add additional experience requirements needed if you were to fill an open requisition, i.e., knowledge, skills, and abilities
  • Sales Adjustment & Reporting Specialist
  • Sales Operations Technology Specialist
138

Sales Operations Specialist Resume Examples & Samples

  • Supports Account Manager in the achievement of annual invoiced sales performances to drive sales for designated accounts
  • Tracks and maximizes order to delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers)
  • Coordinates and performs tasks related to order management ensuring quick turnaround – including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating assortment manager tool, etc
  • Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers
  • Develops strong relationships internally with a focus on providing excellent customer service
  • Partners with Credit/Pricing department to address all credit-related customer issues and follows up on any issues or concerns
  • Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain
  • Tracks past and future orders, updates all Account Managers, Customers and Business Planners, identifies opportunities and makes recommendations
  • Attends and assists at customer meetings at Luxottica, VEE/VEW and client headquarters, etc
  • Conducts and provides analysis of key performance indicators (KPIs) in relation to the order portfolio of the company (locally in Atlanta and overseas) across different customers to identify opportunities
  • Communicates in a timely and clear manner to customers’ inquiries via email and/or phone
  • Works with showrooms’ Sample Coordinators to maximize customer buying opportunities
  • Conducts online trainings for customers on B2B
  • 3+ years of experience in sales, or sales support role, with experience interfacing directly with customers
  • Knowledge of the US retail climate, particularly the eyewear industry
  • Excellent communication skills verbal and written
  • Bilingual French
  • Supply knowledge and EDI
  • Microsoft Access experience
139

MSP Sales Operations Specialist Resume Examples & Samples

  • Support the creation of pricing and payment solutions balancing customer needs and pricing policies
  • Ensure all Orders are approved within pricing and discount policies
  • Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against MSP growth and roadmap and develop operational best practices
  • Act as the first line support for MSP sales team and MSP partners in areas of training, onboarding and ongoing collaboration
  • Work in partnership with MSP sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
  • Develop dashboard requirements to provide visibility to MSP pipeline and transactions as well as performance against metrics
  • Maintain MSP account maps & assignments in the ServiceNow sales automation tool
  • Document and maintain contract and pricing information for strategic partners
  • 1-3 years of proven experience of Sales Operations in a software sales organization
  • Excellent analytical and problem solving skills with ability to drive conflict resolution
  • Ability to work in an aggressive, fast paced environment managing multiple priorities
  • Results Driven
  • Ambition to manage a team and take the role to the next level of proficiency
140

Sales Operations Specialist Resume Examples & Samples

  • Support the end-to-end lifecycle for all sales transaction types, including New Business, Upsells, Services/Training and Renewals for several Americas territories
  • Monitor the sales forecast and perform pipeline analysis to ensure forecast accuracy
  • Attend regional forecast calls and advise the sales force in sales transactions
  • Lead the renewal process beginning with the development of a renewal strategy, creation of renewal proposals and quotes through signature of renewal by the Customer
  • Provide guidance on proposals and assist Account Executives in creating quotes, as necessary
  • Act at the liaison between Deals Desk, Finance and Legal to obtain approvals as needed
  • Coordinate renewal tasks with assigned sales person including
  • 2-4 years of experience in a Sales Operations role or supporting Sales Reps and Territories in some capacity, preferably for a software sales organization
  • Ability to understand contractual terms and conditions
  • Proficiency in use of customer relationship management or sales forecasting tools
  • Proficiency using Microsoft products including advanced Excel skills and PowerPoint
  • Excellent attention to detail and the ability to work independently in a fast-paced environment
  • Experience in selling software as a service a plus
  • Bachelor level degree or comparable education and experience
141

Sales Operations Specialist Resume Examples & Samples

  • Become an expert in the Enterprise segment, becoming a part of the business and seen as the go to knowledgeable person
  • Become the deal consultant for North America Enterprise sales teams, assisting with complicated deal structures
  • Execute the order processing function for this segment, this includes Approving quotes, assist with quote creation, and booking of deals in SFDC
  • Work cross-functionally with Accounting & Legal on any issues related to deals that have been booked, troubleshoot issues, etc
  • Partner with the global Enterprise Sales Leaders to define priorities and address additional needs & pains
  • Lead all quote to cash sales operations activities for the segment, including SFDC Opportunity Management, Order Management, and Reporting/Analytics
  • Partner with other members cross functionally to define, build & roll out changes (eg - changes to the CRM, policies, processes & practices)
  • Responsible for ensuring sales processes & policies are implemented effectively within the segment
142

Sales Operations Specialist Resume Examples & Samples

  • Develop and improve all processes for Specialty Sales Team
  • Implement and test software and procedures including new process improvements
  • Work with other cross-functional departments to streamline and simplify processes that achieve goals quickly, effectively, economically and creatively; utilizing process improvement tools and techniques to improve, measure, and track progress
  • Develop and implement improved efficiencies and modernization of operational policies and procedures for Specialty Sales channel
  • Prepare periodic meeting presentations, training and support relative to needed sales process
  • Coordinate and manage efforts relating to other departments (Finance, MP&A, IT and Distribution)
  • Coordinate the distribution and development of the sales tools needed for all field sales employees and specialty retailers relative to early order period, product knowledge, launches, new sales initiatives and promotions
  • Communicate and advise on market challenges, opportunities, product updates, inventory, etc
  • Manage and develop marketing materials for all channels of distribution and help create new materials as needed
  • Attend trade shows, special events, store openings, and visit specialty retailers as necessary
  • Present products and information in large and small group settings both internally and externally
  • Drive continuous improvement and ongoing management of sales systems
  • Be proactive in recommending, improving and implementing refined processes for sales team
  • Continue ongoing research and clarification about operational processes, objectives, and goals
  • Collaborate with other functional areas to develop new Operational processes, tools, and procedures to assist the field in delivering on their goals
  • Conduct testing of proposed process improvements
  • Bachelor’s degree in sales, business administration or related field or equivalent experience
  • 3+ years business management experience preferably in a customer service/sales environment
  • Project Management/account management preferred
  • Align language to scaled career ladder language
  • Strong PC skills utilizing Microsoft Office
  • Strong initiative/self direction
  • Excellent interpersonal, written and verbal communication skills including presentation skills
  • Ability to operate office equipment, including computers, copiers, fax machines, and phones
  • Occasional travel to visit retailers and travel
143

Sales Operations Specialist Resume Examples & Samples

  • Bachelors in Agriculture, Business or related field
  • 1-3 years experience, in sales, sales operations or customer support
  • Agriculture related experience desired
  • CRM- Salesforce experience preferred
  • Self-motivated and ability to work independently
  • Ability to develop ideas, improve processes, enable strategies, and informally influence
  • Demonstrated computer skills in Microsoft Office suite of products (Outlook, Word, Excel, and PowerPoint)
  • Agility & flexibility to adjust to changing demands- Sense of urgency
144

Sales Operations Specialist Resume Examples & Samples

  • Own project management and forecasting construction based on backlog & funnel data, risks and opportunities and sell and ship profiles
  • Be present at key customers along with product and sales teams to support on project execution
  • Partner and orchestrate cross-functional areas to drive revenue and customer satisfaction performance
  • Drive monthly backlog quality reviews. Ensure the utmost quality in backlog in the region
  • Lead for execution of revenue plan to ensure completion of revenue recognition requirements during W2W close process. Review revenue policy to ensure revenue requirements are understood early and executed
  • Cultivate partnerships with the sales team to build consistent strategies for multi-modality projects and cross-P&L business events
  • Minimum 2 yrs of experience in a project management role or similar on Operations, Supply Chain and/or Service
  • Demonstrates ability to work with and through high number of details
  • Ability to lead and influence within a large, complex organization
145

Sales Operations Specialist Resume Examples & Samples

  • Competitive pay
  • Paid holidays
  • Year-end bonus program
  • Recognition and incentive programs
  • Access to continuing education via the Kelly Learning Center
  • You will be responsible for order transaction processing and security license fulfillment
  • You will utilize a wide range of tools that enable us to accurately maintain the source of truth for customer assets
  • You will be relied upon to review discrepancies in data and resolve those issues correctly
  • The work you do will directly support the Customer Success organization and have a major impact on our Customer Satisfaction results
  • You will also be open to taking on responsibilities around new product offerings and be proactive in learning the nuances of entitling these licenses and maintaining that data going forward
  • Previous experience and expert knowledge of asset management and maintaining customer data
  • Must be analytical, accurate and efficient, with the ability to learn quickly and adapt to change with ease
  • Knowledge of Salesforce.com, Flexera and the Microsoft Office suite is a plus
  • Exhibit polished customer service skills, willing to dig deeper into an issue until a resolution is found
  • *Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (1-352-585-2109,George.Rogers@kellyfinance.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within**
146

Sales Operations Specialist Resume Examples & Samples

  • Performs daily processing of all operational aspects of sales orders, including but not limited to invoicing and refunds
  • Responds to order-related information requests from Sales, Delivery, Service and other departments throughout the organization
  • Records information and ensures quality of data in CRM and other internal systems that support sales, production and financial management
  • Investigates system discrepancies quickly and finalizes solutions
  • Keeps up to date with regional Sales Ops colleagues with similar functional specialties, to help ensure consistency of process across regions
  • Articulates specific ideas on how to further refine systems or processes
147

Sop-senior Sales Operations Specialist Resume Examples & Samples

  • Prepare weekly forecast report for Greater China region to facilitate weekly forecast review with the Sales team
  • Collaborate with the Account Executives to drive and maintain the accuracy & consistency of the data in SFDC
  • Ability to work on time sensitive material in a fast-paced environment required
  • Strong communication skills required
  • Self driven & ability to work under minimal supervision
148

Sales Operations Specialist Resume Examples & Samples

  • Plan annual and quarterly sales meetings, leadership meetings and regional meetings to include venue sourcing, logistical planning, coordination, communication, and onsite management; partner with finance on budget management for these meetings
  • Serve as the central point of contact for all field-based questions/requests including providing Certificates of Insurance and other documentation to sales team members for credentialing/hospital access; assist with onboarding and off-boarding of field personnel; liaising with IT to ensure reps have current and functioning technology
  • Oversee and monitor budget, providing regular status updates to leadership; manage for several categories; assist with annual budget planning and formulation for each functional line item
  • Submit and monitor workflow for purchase orders and contracts, ensuring compliance to company policies and approval guidelines. Coordinate with vendors, consultants, managers and legal team
  • Manage car allowance program to include monthly reporting, payment processing and approval, adding/removing of new drivers to the program, addressing inquiries from the sales team, and ensuring compliance of all policies
  • Manage the Sales Incentive Contest Points Program, coordinating with the management team on employee awards; tracking distribution of points and entering into vendor’s online redemption site. Provide quarterly redemption reports for tax purposes. Assist with quarterly communications
  • Liaise with Patient Advocacy to support Patient Support Group Meeting, PAH funded programs including O2Breathe walks, and other patient event coordination
  • Process exhibit requests and coordinate with vendor and sales personnel on exhibitor logistics
  • Maintain iPad inventory and manage AT&T Billing
  • Process expense reports and provide administrative support
  • Strong organizational skills with ability to multitask
  • Ability to adapt to frequent changes in workload, adjusting priorities quickly as circumstances dictate
  • Ability to perform with frequent interruptions and/or distractions
  • Ability to work independently and follow through on assignments with minimal direction
149

Senior Sales Operations Specialist Resume Examples & Samples

  • Be the Salesforce.com system expert and ensure that the system is being fully utilized to meet corporate objectives
  • Maintain thorough knowledge of Genesys business processes and guide other team members
  • Play a consulting role for other projects that need to integrates with Salesforce.com and participates in meetings as operations and technical expert on Salesforce.com
  • Work with cross-functional teams through entire project lifecycles
  • Evaluate the partner quoting, revenue, contract management and other business processes and recommend solutions
  • Gather and provide system requirements to the internal development staff when no viable third-party solution is available
  • Evaluate and recommend policies and procedures to management
  • Manage various projects as directed
150

Sales Operations Specialist Resume Examples & Samples

  • Act as a liaison between sales and other departments to: Remove obstacles, manage escalations, facilitate delivery of service to customers, address issues impacting sales teams such as negative margins, freight/price adjustments, and order management
  • Facilitate cross-departmental operational readiness for new customer on-boarding or new customer engagements - through Project Trackers or newly awarded business
  • Build trusting relationships with Sales and Corporate Support leadership
  • Work with appropriate departments to identify, fix and fulfill Sales orders that are aged, C1/C2, WBO, and Rejected/ stuck
  • Work with appropriate teams on bill and hold maintenance
  • Work with appropriate departments regarding margin discrepancies Identify trends and then resolve issues (long and short term)
  • Facilitate project trackers end to end
  • Manage account email boxes and tax appropriate actions
  • Place standard, repeatable orders per documented Statements of Work for each account
  • Ensure all assigned duties are completed timely and according to SLA
  • Participate in monthly or quarterly business reviews with internal teams to facilitate communications, continuous improvement, and/or alignment of support
  • Serve as a change agent for implementing new programs or operational processes
  • Provide business intelligence in the form of analysis and reporting
  • Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics
  • BA/BS in Business or a related field preferred, or equivalent experience