Rooms Coordinator Resume Samples

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TB
T Bartoletti
Tressa
Bartoletti
43913 Jack Alley
Detroit
MI
+1 (555) 138 9010
43913 Jack Alley
Detroit
MI
Phone
p +1 (555) 138 9010
Experience Experience
02/2015 present
Chicago, IL
Reservations / Group Rooms Coordinator
Chicago, IL
Reservations / Group Rooms Coordinator
02/2015 present
Chicago, IL
Reservations / Group Rooms Coordinator
02/2015 present
  • Perform other duties as assigned by the Director of Sales/General Manager
  • Create various reports supporting both sales & revenue management teams
  • Participate in weekly meetings with sales, front office, and revenue management departments
  • Work with client’s housing team to produce group pick-up reports, ensure proper charge routing of reservations, VIP’s, special requests and perform group audits
  • Monitor cut-off dates, group pick-up, and provide weekly information to revenue & sales team
  • Respond to telephone, email, fax inquiries for reservation requests by explaining service and amenities to sell guest rooms. Process all reservations, changes and cancellations and provide confirmations
  • Works with the Director of Sales and General Manager to ensure hotel is maximizing rates. Implement daily changes to room rates and restrictions as designated by the GM
02/2011 10/2014
Chicago, IL
Group Rooms Coordinator
Chicago, IL
Group Rooms Coordinator
02/2011 10/2014
Chicago, IL
Group Rooms Coordinator
02/2011 10/2014
  • Report to the Reservations Manager and the Director of Revenue Management
  • Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor
  • Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations
  • Make / Change / Cancel reservations
  • Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates
  • Assist in completing all VIP and internal reservations, communicating any issues to the Director of Front Office or OmniRez HelpDesk Supervisor
  • Report to the Revenue Manager
07/2007 12/2010
San Francisco, CA
Rooms Coordinator
San Francisco, CA
Rooms Coordinator
07/2007 12/2010
San Francisco, CA
Rooms Coordinator
07/2007 12/2010
  • Blocking the best room for guests by touching every reservation, reviewing comments, requests, history, guest type and party-with reservations
  • Reading, writing and oral proficiency in both the Korean & English language
  • Provides excellent service while running reports and proactively pre-assigning units to meet owners and guests’ requests
  • We are looking for individuals who possess a high level of professionalism and integrity while maintaining the confidentiality of the office
  • Consistently offers professional, engaging and friendly service
  • Maintains inventory of stationery, collaterals and operating supplies of FO
  • Assist in preparing purchase requisitions, cheque requisitions and expense reports
Education Education
Bachelor’s Degree
Bachelor’s Degree
University of California, Los Angeles
Bachelor’s Degree
Skills Skills
  • Turn groups definite and detail appropriately
  • Reconciling room blocks
  • Entering rooming lists
  • Completing contracts and proposals
  • Corresponding with clients
  • Processing commissions for accounting department
  • Other duties may include: entering pertinent information into Delphi (sales system)
  • Assist the Sales Manager with researching potential clients, and sending out information to qualified leads
Create a Resume
1

Group Rooms Coordinator Resume Examples & Samples

  • Optimizes the utilization of Q Center by executing appropriate function space planning, space negotiation and confirmation of session bookings
  • Books all approved and scheduled sessions into Delphi
  • Takes appropriate risks to overbook Q Center while simultaneously identifying and preparing contingency plans that can be implemented to managing overbook situations
  • Assigns all preliminary function space for both short and long term bookings while providing scheduling solutions to accommodate oversold situations
  • Works with all service areas to ensure customer’s expectations at time of scheduling are communicated
  • Maintains and updates all event details in the Session Request Database and Delphi
  • Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate
  • Maintain a working knowledge of the sales, front office and accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons
  • Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue management and sales meetings in order to insure financial objectives of the property are met
  • Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners
  • Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings
  • Attend Weekly Revenue Strategy Meeting
  • Maintain accurate files and systems for information retrieval as it relates to group bookings
  • Must be able to work with and understand basic arithmetic functions
  • Must be willing to cross train in other sales or hotel-related areas
  • Must be able to prioritize job functions in order to meet deadlines
  • Must be able to maintain confidentiality of information
  • Must be able to communicate effectively with other departments to achieve common hotel goals
  • Minimum two years knowledge/or experience working with Delphi and Opera preferred
  • Computer knowledge/skills required
  • Excellent organizational skills, flexibility
  • Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels
2

Group Rooms Coordinator Resume Examples & Samples

  • Ensure the following group functions are completed in an accurate and timely fashion
  • Build and enter all group and contract blocks and rooming lists and create personalized group websites
  • Monitor cut-off dates, release unused blocked rooms in a timely manner and control all reservations against the blocks built
  • Update Salespro with actual group pickups on Monday & Wednesday
  • Audit Salespro forecasted group rooms against the reservation system at least once a
  • Enter Wholesalers/3rd party/LNR reservations as needed
  • Process travel agent commissions
  • Track and post Advance Purchase deposits
  • Prepare and distribute short range forecast to all departments (3 days, 14days forecast, On-The-Book Report)
  • Enter STAR data weekly on Profitsage
  • Help establish measure, monitor and effectively evaluate processes, policies, and procedures as well as insuring compliance with brand standards
  • Present ideas expectations and information in a concise well organized way
  • Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs
  • Be familiar with duties of the Director of Revenue Management such as forecasting, coding, closing out and restricting dates, checking arrivals/departures
  • Regular and timely attendance is an essential function of this position
  • Perform administrative tasks on behalf of the Sales Department as needed
  • Participate on task force and committees as required
3

Rooms Coordinator Resume Examples & Samples

  • Assist in preparing purchase requisitions, cheque requisitions and expense reports
  • Read, sort and route incoming mail and inter-office documents
  • Coordinate departmental and management team meetings
  • Communicate company policies, procedures and policies as applicable
  • Assist FOM and Director of Rooms with administrative duties as required
  • Manages the calendar of the FOM as required
  • Handles Purchase Requests for the Front Office Department
  • Monitors expenses
  • Maintains inventory of stationery, collaterals and operating supplies of FO
  • Prepares monthly timesheets for payroll purposes
  • Follow up on amenities for VIPs and FPC guests
4

Rooms Coordinator Resume Examples & Samples

  • To be available to deal with all guest queries and requests. Knowledge of all arrivals/departures and ensure guest name used at all times. Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
  • Fully conversant with current and future availability at any given time
  • Complete knowledge of all hotel features (and MHG Group) and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Service Centre (facilities, charges), Spa/Gym (facilities, opening hours), etc
  • Fully conversant with all hotel room types, numbers, layout, locations, rates. Fully conversant with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
  • Knowledge of hotel ethos to assist with show rounds when requested
  • To run a credit check reports on each shift, and thoroughly scrutinizes it for any possible doubtful accounts and report as relevant. Follow up on any doubtful accounts passed on by Front Desk Agents
  • To ensure prompt and courteous response to guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through
  • Fully conversant with hotel credit policy as it relates to Cash payments, Credit card payments, Account to company, Voucher payment, Third party payment, Fully conversant with foreign exchange procedures, Weekly monitoring of the Pending Account, Liaise and co-ordinate with Accounts department and Front Office Manager for any special billing requests and procedures. Ensure all cash at desk is secured at all time
5

Group Rooms Coordinator Resume Examples & Samples

  • Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out
  • Comply with attendance rules and be available to work on a regular basis
  • Perform any other job related duties as assigned
6

Rooms Coordinator Resume Examples & Samples

  • Responsible for blocking and maintaining the inventory of the 764 guest rooms, ensuring the right guest is in the right room at the right rate to ensure we meet our JD Power goals and room revenue budgets
  • Balance inventory from the oversell categories, ensuring any compression dates are communicated to the applicable departments, and action plans are arranged and executed appropriately
  • Ensure proper selection of guest rooms based reservation comments, requests, history, guest type and party-with reservations
  • Reach out to guests prior to arrival to communicate any blocking challenges if necessary and find meaningful solutions to ensure expectations are set up prior to arrival (for example; rooms do not connect, party is split between areas, separate wings reserved etc.)
  • Have a complete knowledge of all our guest rooms and inventory
  • Attend weekly group resume meeting, handling convention group room blocking requests, and communicate meeting notes to applicable departments
  • Attend weekly blocking meeting with the Front Desk and Reservations Leadership team, communicating any compression dates, and creating action plans to ensure oversold dates are effectively prepared for
  • Foresee and communicate upcoming challenges with our inventory, and attend weekly blocking meeting to action plan on challenges. (for example: Christmas blocking, requests for specific areas of the hotel to be blocked for a convention, oversell situations, etc.)
  • Manage Nor1 eStandby upsell manager, attending to upgrade requests and arranging in property manager as required
  • Complete weekly connecting rooms report for 1 year out, pre-blocking connecting room requests, and reaching out in advance to communicate challenges with guests to find meaningful solutions for guests prior to arrival
  • Responsible for providing creative ways of distributing the information about our guest rooms, to ensure our colleagues have the tools to provide upgrade options, and exceed guest expectations
  • Knowledge of tours contracts and expectations as it relates to room allocations and balancing inventory
  • Knowledge of group business and expectations as it relates to room allocations through group masters and blocks, incentive business, convention files, and group resumes
  • Knowledge of maintenance/restoration affected rooms and the ability to work with Housekeeping and Engineering to ensure rooms are placed out of order/service based on occupancy levels in order to maximize revenue
  • Work closely with the Reservations leadership team and Tour Operations leadership to ensure accurate allocations of rooms and expectations
  • Work with Revenue Manager and Reservations Manager to ensure that the inventory between MFR and Property Manager balances to ensure that we are able to have a full sell of the hotel
  • Work with the Executive Office to ensure VIP rooms are allocated appropriately
  • Assist with front desk as required with arrivals and departures of guests during compression times to ensure we meet our JD Power goals
  • Follow department policies, procedures and service standards
  • Proficient in the English language (verbal & written), second language an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Previous customer related experience an asset
  • Previous Opera PMS experience an asset
  • Computer literate in Microsoft Window applications an asset
  • Must possess a professional presentation
  • Highly responsible & reliable
  • Hospitality Degree/ Diploma is an asset
  • Must be flexible in terms of working hours
  • Must have ability to handle cash effectively and accurately
7

Rooms Coordinator Resume Examples & Samples

  • Experience in working with Opera and HotSoS
  • Experience in bank/cash handling and Reconciliation
  • One to two years of luxury Hotel Rooms experience is preferred
  • Strong guest service experience
  • Excellent ability to read and speak and write English
  • College education or equivalent experience
8

Rooms Coordinator / Administrative Assistant Resume Examples & Samples

  • Possess minimum G.C.E. "O" levels
  • Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred
  • Minimum 6 months work experience in hotel operations
  • Possess good customer relations, communications and interpersonal skills
9

Group Rooms Coordinator Resume Examples & Samples

  • Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes. (25%)
  • Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers. (15%)
  • Run daily reports: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers (15%)
  • Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition (5%)
  • Communicate all group activity to Director of Revenue Management to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months (5%)
  • Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.. (8%)
  • Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations. (15%)
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. (5%)
  • Respond according to the crisis management plan to any resort emergency or safety situation. (2%)
  • Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)
  • Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns
  • Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections
  • Participate in scheduled departmental and administrative meetings as requested
  • Perform other task or projects as assigned by Hotel Management
10

Groups Rooms Coordinator Resume Examples & Samples

  • Opera knowledge, expert level required
  • One to two years working in either the front desk or reservations department, preferable in a luxury Hotel
  • Ability to work well and maintain organization in a fast paced environment
  • Requires knowledge of the ability to operate computer equipment
11

Group Rooms Coordinator Resume Examples & Samples

  • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and 1 year of related experience; or a 2-year college degree and 2 or more years of related experience
  • Must be proficient in Microsoft office programs, spreadsheets and word processing
  • Must have experience with and knowledge of other hotel-specific programs
12

Rooms Coordinator Resume Examples & Samples

  • Responsible for blocking the 554 guest rooms, ensuring the right guest is assigned to the right room to ensure we meet our JD Power goals and room revenue budgets
  • Blocking the best room for guests by touching every reservation, reviewing comments, requests, history, guest type and party-with reservations
  • Have a complete knowledge of all our guest rooms
  • Knowledge of Tour Contracts as it relates to room allocation
  • Knowledge of group business through group masters and blocks, incentive business, convention files and resumes (attend Resume meetings)
  • Foresee and communicate upcoming challenges with our inventory (i.e. Christmas blocking, requests for specific areas of the hotel to be blocked for a convention, conventions, sold-out nights, etc.)
  • Work closely with Reservations Manager, Group Inventory Manager and Tour Operations Supervisor to ensure accurate allocation of rooms
  • Attend weekly Group Resume meeting and handle convention group room requests
  • Knowledge of maintenance rooms and ability to work with the Housekeeping and Engineering team to ensure rooms are placed out of order based on occupancy levels in order to maximize revenue
  • Assist the Front Desk as required with the arrivals and departures of our guests in order to ensure we meet our JD Power goals
  • To assist the front desk, ensuring room changes and Fairmont President’s Club member arrivals are carried out smoothly Manage Nor 1/e Standby Q and set up in PM Facilitate and be a champion for upsell opportunities
  • Strong knowledge of the room inventory at The Fairmont Chateau Lake Louise
  • Experience with tour and convention business an asset
  • Passion for Guest Service and a skill for anticipating guest needs
  • Proficient in Property Manager
13

Group Rooms Coordinator Resume Examples & Samples

  • Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office
  • Assist with Front Desk operations as needed
  • Initiate and prepare reports as needed
  • Assist in other administrative duties as needed
14

Group Rooms Coordinator P/T Resume Examples & Samples

  • Participates in weekly group pickup meetings with the DORO and Director of Sales and Marketing (DOSM)
  • At least one (1) year reservations experience
  • High School Diploma or GED (Required)
  • Bachelor Degree in Marketing, Business or Hospitality Management ( preferred)
  • Knowledge of Microsoft Office (Excel, Word, Outlook, etc. )
  • *This is a part-time position***
15

Group Rooms Coordinator Resume Examples & Samples

  • Data entry into computer system to include Marriott systems (HPP, MARSHA, PMS, CI/TY)
  • Answer phone and reservations calls
  • Input and/or modify group blocks and rooming lists and coordinate pre-keys
  • Pre-arrival billing resolution (ex: Direct Bill, ZZ accounts)
  • Processing of VIP reservations (Pre-block, amenities)
  • Maintain repeat guest recognition program
  • Send pre-arrival e-mails daily
  • Develop and maintain Guest of Day program
  • Attend daily “stand up” meetings
  • Maintain the welcome cards to guests from the GM
  • Assign and communicate “show room” for site visits
  • Assign special requests to rooms and communicate with front desk and housekeeping
  • Maintain additional special requests for guests “Local Profile” in Guestware
  • Assist in balancing the house daily
  • Pre-blocking of Platinum and Gold members
  • Coordinate with BT Sales Manager the BT account of the month and assist with recognition
  • Input of group blocks from CI/TY into MARSHA & PMS systems
  • Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures
  • Perform all other related duties and special projects as requested and/or assigned
16

Reservations / Group Rooms Coordinator Resume Examples & Samples

  • Respond to telephone, email, fax inquiries for reservation requests by explaining service and amenities to sell guest rooms. Process all reservations, changes and cancellations and provide confirmations
  • Effectively gather all necessary information from guests and confirm reservations
  • Perform group bookings including building blocks, managing group inventory, auditing group blocks before/during and after departure
  • Work with client’s housing team to produce group pick-up reports, ensure proper charge routing of reservations, VIP’s, special requests and perform group audits
  • Works with the Director of Sales and General Manager to ensure hotel is maximizing rates. Implement daily changes to room rates and restrictions as designated by the GM
  • Update the Sell Strategy report daily and distribute
  • Act as a resource for both the hotel and the client for information
  • Participate in weekly meetings with sales, front office, and revenue management departments
  • Create various reports supporting both sales & revenue management teams
  • Monitor cut-off dates, group pick-up, and provide weekly information to revenue & sales team
  • Liaison with Front Office to ensure that all systems are in sync, guest & group information & changes are relayed timely to ensure successful outcomes of guest experience, billing and revenue management. Provide back-up to front desk as needed
  • Complete necessary revenue management training to meet or exceed brand requirements
  • Maintain accurate files and systems
  • Maintain and communicate knowledge of all room rates, packages and promotions
  • Answer questions about property facilities/services and room accommodations
  • Have knowledge of all hotel facilities/services, hour of operations, all guest room layouts, bed types, décor, room types and restricted dates
  • Troubleshoot, resolve and document guest issues and concerns or escalate/ refer to appropriate individual
  • Maintain, monitor and balance room availability for any given day
  • Follow all company policies and procedures
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code
  • Perform other duties as assigned by the Director of Sales/General Manager
  • Responds to requests for service and assistance
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers
  • Solicits customer feedback to improve service
  • Takes responsibility for own actions
  • Performs work with little or no supervision; works independently
  • Can be relied upon regarding task completion, accuracy and follow up
  • Must have flexibility to work nights and weekends
  • Must be able to read and write fluent English
  • Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word, Excel and Hotel Automation systems
  • Stand more than 2/3 of the time
  • Walk more than 2/3 of the time
  • Sit less than 1/3 of the time
  • Lift up to ten pounds
  • Push / pull up to 10 pounds
17

Rooms Coordinator Resume Examples & Samples

  • Must be proficient with Microsoft Windows and Office
  • Must be able to speak, read, and write English fluently
  • Ability to type 30 wpm or more
18

Group & Transient Rooms Coordinator Resume Examples & Samples

  • Works with the Director of Revenue Optimization (DORO) to pick up and track daily activity of any definite groups
  • Supply information on all groups booked by the sales department to the reservations department
  • Reviews all contracts to ensure accuracy of rates and dates
  • Attends group pre-con meetings
19

Group Rooms Coordinator Resume Examples & Samples

  • Run group arrivals lists daily for future arrival dates, and no-show reports daily
  • Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history
  • Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required
  • Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information
  • Complete competition rate analysis as needed
  • Assist in completing all VIP and internal reservations, communicating any issues to the Director of Front Office or OmniRez HelpDesk Supervisor
  • Assist in completing all fax and email reservations
  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
  • Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
  • Proficient computer skills on Microsoft Office, Excel, and Word
  • Excellent and professional communication skills
  • Ability to multi-task while working on up to 50-60 future groups
20

Group Rooms Coordinator Resume Examples & Samples

  • Able to perform job functions with attention to detail, speed and accuracy
  • Able to prioritize and organize work
  • Make / Change / Cancel reservations
  • Liaise with Sales Team and Convention Services in coordinating group bookings
  • Handle mail / correspondence
  • Process confirmations as needed
  • Enter/maintain Group blocks in the PMS system
  • Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks
  • Maintenance of group blocks to release room types not required as rooms pickup
  • Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume
  • Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting
  • Ensure that group blocks, group lists, group billing and cutoff dates are maintained
  • Process Rooming Lists accurately and in a timely manner
  • Check rooming list for accuracy
  • Pre-block all group needs for suites or connecting rooms
  • Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s
  • Follow all Omni Credit Policies
  • Control suite inventory and specialty rooms according to suite request policy
  • Monitor group pickup and advise DORM if group should be re-forecasted
  • Report to the DORM any changes in group pickup that would affect selling strategies
  • Adhere to the selling strategies set by the DORM
  • Check Daily arrivals to ensure accurate reservations
  • Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings
  • Minimum 6 months front office or reservations experience required. Experience in hotel operations in other areas (rooms, accounting, sales/marketing) of greater duration will be considered
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Must be able to analyze situations and make concise decisions that meet and exceed the expectations of the hotel
  • Strong attention to detail is required to minimize reservation errors
  • Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions
  • Developed computer proficiencies, OPERA experience a plus
  • Strong organizational skills with the ability to multi-task in a fast paced environment
  • Must be able to work a variety of shifts, including weekends and holidays
  • Must be able to sit for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
21

Milwaukee Market Group Rooms Coordinator Resume Examples & Samples

  • Typing
  • Answer reservation calls
  • Filing
  • Typing 30 w.p.m
  • Good grammar, speech, spelling and communication skills
22

Milwaukee Market Senior Group Rooms Coordinator Resume Examples & Samples

  • Use of computer pointing device
  • Answer phone
  • Communicate orally and in writing
  • Input of group blocks
  • Input of group room lists
  • Processing of VIP reservations
  • Work with Sales/Catering managers to control group room allocations
  • Operate fax machine, copier, voicemail system, and E-mail system
  • Complete projects as dictated by the Director of Revenue
  • Perform any miscellaneous duties as assigned
  • General knowledge of computer systems
  • Knowledge of Microsoft Office Excel and Word
  • Knowledge of PMS systems (OnQ, Opera, and SMS are a plus)
23

Rooms Coordinator Resume Examples & Samples

  • Pre-register and block all reservations for arrival. Review discrepancy reports and expected arrivals and departures to ensure pre-registration is correctly processed in a timely fashion
  • Work in cooperation with the appropriate Department Heads to prepare special room blocks for Rooms / Maintenance issues, Group arrivals, Sell-out nights, and emergencies to ensure guest satisfaction the maximization of Rooms revenue
  • Arrange billing/credit for all group arrivals and coordinate group master listing special requests/instructions of the group contact
  • Block special requests for all transient arrivals
  • Pre-block and register all contract rooms on a timely basis while ensuring accuracy of block
  • Complete detailed group information sheet on a daily basis and distribute to appropriate departments
  • Communicate daily with front desk staff to ensure they are well informed of details of guests reservations and groups arriving
  • Assume the duties and responsibilities of PBX Operator and Front Desk in the absence or during high volume periods
24

Rooms Coordinator Resume Examples & Samples

  • The Rooms Coordinator provides administrative support to the Rooms Division
  • Provide a variety of reports and maintains multiple informational databases
  • Answer internal/external calls
  • Manage schedules of Rooms Division
  • We are looking for individuals who possess a high level of professionalism and integrity while maintaining the confidentiality of the office
  • A solid working knowledge of all MS systems; Word, PowerPoint, Excel and Publisher are required
  • Working knowledge of Opera is preferred
  • Applicants must also have a high attention to detail and the ability to multi-task in a fast paced environment
  • A positive attitude and a can-do approach to any task are essential
  • Reading, writing and oral proficiency in both the Korean & English language
25

Rooms Coordinator Resume Examples & Samples

  • Provides excellent service while running reports and proactively pre-assigning units to meet owners and guests’ requests
  • Managing the inventory, waitlist, out of order units, task reports and the pre-arrival experience by opening channels of communication with housekeeping and Inventory Management
  • Assisting with other Front Office function as needed
  • Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position
  • Carries out reasonable requests by management
26

Temporary Rooms Coordinator Resume Examples & Samples

  • Must be proficient with Microsoft Windows and Microsoft Office
  • Must be able to speak, read and write English fluently
  • Must be able to sit or stand for long periods of time
  • Must be able to push, pull and/or lift up to 25 pounds
27

Rooms Coordinator Resume Examples & Samples

  • Ability to read, analyze and interpret complex documents
  • Ability to create and interpret business communications and reports
  • Minimally intermediate computer skills
  • At minimum basic mathematical skills
  • Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
  • Excellent interpersonal and service skills
  • Ability to resolve conflict, think on their feet, influence and mentor others
  • General understanding of inventory
  • Associates or College Degree preferred
  • 0-3 years of related experience preferred
28

Area Group Rooms Coordinator Resume Examples & Samples

  • Knowledge of Opera and Delphi systems preferred
  • Proven ability for self leadership and work well within a team
  • Strong computer skills including Word and Excel
  • Needs to possess nimbleness by changing with the needs of the hotels and the Kimpton Group
  • Must emulate the Kimpton Culture
29

Group Rooms Coordinator Resume Examples & Samples

  • 1 - 2 years of experience in hospitality sales or service
  • Well organized, detail oriented with excellent follow-up
  • Must possess excellent communication skills both internally and externally
  • Diplomacy
30

Group Rooms Coordinator Resume Examples & Samples

  • At least three (3) years hotel experience preferred
  • At least one (1) year reservations experience preferred
  • Experience in a luxury hotel or resort environment
  • Excellent phone conversation skills