Patient Services Resume Samples

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FF
F Fay
Francesco
Fay
4205 Tevin Meadow
Philadelphia
PA
+1 (555) 546 9401
4205 Tevin Meadow
Philadelphia
PA
Phone
p +1 (555) 546 9401
Experience Experience
Chicago, IL
Patient Services Coord
Chicago, IL
Keeling-VonRueden
Chicago, IL
Patient Services Coord
  • Provides support and information to providers to problem solve and manage complex administrative patient issues
  • Provide support and information to providers to problem solve and manage complex administrative patient issues
  • Provides support to providers, other administrative support staff, nurses, research coordinators, and other hospital personnel
  • Answers multiple phone lines; takes messages for providers as necessary; retrieves voicemail; provides additional phone coverage/cross-coverage as necessary
  • Assists with clinical and operational data management involving data collection, data entry and weekly/monthly reporting
  • Works on special projects across Home Base program as requested by Administrative Director and Administrative Manager
  • Performs the daily management of Epic My Basket with respect to patient scheduling and staff messages to members of the clinical team
New York, NY
Patient Services Supervisor
New York, NY
Boyle-Lockman
New York, NY
Patient Services Supervisor
  • Maintain a safe and hazard-free working environment
  • Perform preventative maintenance checklist
  • Train/mentor other food service workers
  • Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork
  • Produce and maintain work schedules and may prepare production records
  • Set-up patient care financial arrangements for clinics and manage the patient care contracts
  • Review and manage the merging of patient accounts in clinical information system
present
Dallas, TX
Patient Services Intermediate
Dallas, TX
Leannon Inc
present
Dallas, TX
Patient Services Intermediate
present
  • Arrange new patient appointments and develop relationships with referring physicians and their offices
  • Obtain authorizations, pre-certifications and benefit level verification for outpatient procedures / surgeries and other devices in the Multidisciplinary and Vascular Surgery clinics
  • Coordinate the scheduling of patient and physician appointments and referrals in Cupid and Cadence
  • Coordinate Faculty schedules
  • Schedule procedures on Faculty Outlook calendar
  • Coordinate interventional procedures with other radiological studies and/or anesthesia
  • Obtain outside films and labs prior to patient procedure
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Brigham Young University
Bachelor’s Degree in Accuracy
Skills Skills
  • Ability to learn new tasks quickly within a fast-paced, high volume clinical setting
  • Strong computer skills; proficiency with hospital systems and Microsoft Office products
  • Excellent interpersonal skills; strong oral and written communication skills
  • Accurate attention to details; strong organizational and time management skills
  • Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
  • Display courteous telephone interactions and ability to treat each call as a new and unique call
  • Ability to work independently and as a cohesive team member with a large group of clinicians and staff. Function as a member of a team, and share knowledge and skills within the team
  • Exceptional organization skills, flexibility to manage changing priorities and manage large amounts of information with high attention to detail
  • Ability to effectively manage day to day operational tasks, multiple requests and questions, and to establish priorities
  • Ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment
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15 Patient Services resume templates

1

Director Patient Services Resume Examples & Samples

  • Providing leadership and management to customer service team leaders and customer service case management professionals
  • Personnel development
  • Identify, develop and implement key service model improvements through collaboration with the Patient Access, National Account and Sales teams based on the needs of internal and external key stakeholders
  • Planning, assigning, and directing work loads and performance management for respective teams
  • Coordinate process changes and CRM improvements with customer service project manager
  • Team will be responsible for
  • 5+ years of direct management experience
2

Patient Services Data & Analytics Manager Resume Examples & Samples

  • A Bachelor’s degree in Business Management, Marketing, Computer Science or related subject is preferred
  • 3-5 years Sales Analytics experience
  • Strong analytical and technical skills with the capability to appropriately define issues, questions and data; to perform accurate analysis (correctly calculated numbers, accurate graphs); to cross-check data and assumptions; to document and establish data trails; and to think creatively about different ways to analyze data and information
  • Functional working knowledge of the pharmaceutical Patient Services process
3

Patient Services Senior Manager Resume Examples & Samples

  • Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
  • Drives patient satisfaction and maintains client relationships through rounding
  • Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation and quality of service
  • Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Registered Dietitians and dietetic technicians regarding the provision of medical nutrition therapy and the nutrition care process including nutrition screening, assessment, diagnosis, intervention, monitoring and evaluation and education
  • Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population
  • Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines
4

Patient Services Director Resume Examples & Samples

  • Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents, and drive patient satisfaction
  • Ensures compliance to food safety, sanitation, and overall workplace safety standards
  • Participates in planning and executing consistent nutrition and patient communications and strategies, and serves as a nutrition/patient resource, across the multi-site component or highly complex facility
  • Supervises, staffs, trains and manages the performance of the Clinical Nutrition Manager, Registered Dietitians and dietetic technicians and front line staff, as it relates to patient and clinical programs and staff development, including conducting applicable rounding
  • Develops and manages Clinical Performance Improvement Plans and activities across the multi-site component
5

Regional Director of Patient Services Resume Examples & Samples

  • Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities
  • Creates and manages a network of thought leaders to support nutrition issues and strategies across the multi-site component
  • Recognizes and adopts programs appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population
  • Maintains dietetic registration, state-required credentials and continuing education requirements
6

Manager Patient Services Resume Examples & Samples

  • Collaborate with Director of Patient Services, Case Managers, and Program Manager to develop system enhancements (CRM), training, and enhanced reporting
  • Direct interaction with Zone Directors to address issues and in a timely manner and properly align resources
  • Provides case managers feelings of cohesiveness and connection to sales organization
  • Perform insurance verifications with insurance companies as required
  • Counsel patient/family on reimbursement options
  • Trouble shoot and resolve ongoing reimbursement issues (insurance changes, PA’s, etc)
  • Attend patient meetings and represent Shire HGT at industry conferences
  • 3 -5 years of prior case management experience required
7

Head of Patient Services Resume Examples & Samples

  • Manage third party patient support providers, ensure quality delivery and manage associated budget
  • Membership of local leadership team (JLT), representing patients and reporting progress on patient support programs
  • Medical/Scientific diploma is preferred, alternatively a degree in business may be considered
  • Experience in pharmaceutical industry (>5yrs) is required, including intimate knowledge promotional code and relevant legislation for interaction with patients
  • Excellent oral and written communication skills in both Japanese and English
  • Experience in market access, patient organisations and external affairs desirable
  • Strong enthusiasm with a drive to succeed and the ability to work independently
  • Excellent communicator with strong written and verbal presentation skills
8

Patient Services Lead Resume Examples & Samples

  • Identify, develop and implement key service model improvements through collaboration with the Patient Access, National Account,, Sales and Marketing teams based on the needs of internal and external key stakeholders
  • Planning, assigning, and directing workloads and performance management for respective teams
  • Interaction with field sales team to ensure customer problem resolution
  • Trouble shooting and providing advice to case managers on difficult cases
  • Coordinate process changes and CRM improvements with customer service project managers
  • Minimum of a Bachelors Degree
  • Patient Services management expertise
  • Call center operations experience
  • Product launch experience of drugs with complex service models
  • Experience in patient focused programs within associated HIPAA regulations and other legal parameters and patient privacy policies Some travel will be required
  • Leading and developing capabilities of personnel, strong people management
  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
  • Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following
9

Patient Services Trainee Resume Examples & Samples

  • Greet patients warmly and sincerely as they arrive to the clinic or call in via phone
  • Act as the patient's guide and advocate through the administrative details of their clinic visits
  • Identify and update patient information by navigating multiple computer systems and inputting accurate data
  • Receives all incoming calls for the clinic. Takes information from incoming calls and distributes accordingly
  • Calculates and collects payments for clinic services
  • Ensures patient benefits have been verified and ensures insurance information is accurate upon check in
  • Contacts patients to confirm next day appointments and contact patients who have missed appointments
  • Coordinates clinic schedule information with physicians and staff
  • Maintains a professional customer service atmosphere for patients, physicians and staff
  • Medical Office Experience
  • Intermediate to Advanced computer skills
10

Director, Patient Services Resume Examples & Samples

  • Develop and implement best in class patient & specialty services organization, designed to improve the patient and physician experience
  • Create a culture and processes that is patient centered and consistently operates with the highest ethics and compliance standards
  • Develop and execute brand specific strategies related to both patients and physicians
  • Identify, evaluate, and manage cost effective vendor solutions for sourcing of
  • Minimum 10 Years’ experience in Pharmaceuticals, Hub Services or Specialty Pharmacy/Distribution
  • Minimum 5 Years’ experience with specialty products Direct experience leading teams organizations
  • Experience implementing and managing large, complex and sensitive systems and processes
  • In-Depth knowledge of the various specialty product distribution and service company business models preferred
  • Specialty Services Experience: Reimbursement organizations, Specialty Distribution, adherence preferred
  • Proven experience partnering with brand teams and other stakeholders to develop innovative programs
  • Demonstrated ability to successfully collaborate and gain alignment with multiple internal and external stakeholders
  • New product launch experience with specialty products is a plus
  • Experience in a patient facing role or organization a plus
  • Strong strategic thinking, analytical and communication skills
11

Administrative Assistant, Patient Services Resume Examples & Samples

  • Prepares and processes departmental paperwork, including team communications, presentations, expense reports and purchase orders; Review invoices and track budgets with supervision
  • Maintains appointment schedules for Associate Directors and above within the team; prioritizes and manages schedules to include conferences, speaking engagements, travel, and daily meetings
  • Prepares meeting agendas and coordinates team meetings; take and distribute meeting minutes for department and staff meetings (QBRs, POA)
  • Takes on special projects on behalf of the leadership team, and participates in various workstreams
  • Creates and maintains document filing systems, hard and soft copy including SOPs, training materials; act as the departmental expert for Vertex internal technologies such as iProcurement, Sharepoint, Concur, Compass, etc
  • Maximizes experience to manage department schedules and vacation to improve department’s operational efficiency and resource/coverage needs across pods
  • Provide support for the CRC process, be a point of contact for all submissions and administrative tasks associated
  • Assists with new hire on-boarding and manages the GPS space in close partnership with facilities
  • Coordinate department offsite meetings and events and assist with coordinating special department projects/initiatives
  • Maintains records of materials and information consistent with corporate policies
  • Maximizes use of technology to leverage efficiency in day to day department operations; Demonstrates advanced computer skills
  • Proven ability to establish own priorities
  • Adapts to changing priorities and needs quickly and effectively
  • Proven ability to solve routine problems within a widely defined set of guidelines
  • Possesses strong inter personal skills, highly motivated behavior and good documentation habits
  • H.S. Diploma, A.A, A.S., and 2-5 years of work experience in an administrative role
  • Bachelor’s degree. and 1-3 years of work experience in an administrative role
12

Specialist, Patient Services Center Resume Examples & Samples

  • Professional experience that includes exposure to medical terminology, social services programs or non-profit health organizations preferred
  • Demonstrated effectiveness in problem solving and crisis resolution skills
  • Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups
  • Strong time management skills with attention to detail and an ability to effectively prioritize a high caseload
  • Case management experience is desirable
  • Remains composed and professional under stress and takes responsibility for delivering on personal and organizational commitments
  • Basic keyboard skills and proficiency with Microsoft Office required
  • Independent self-starter with ability to employ sound judgment and solid decision-making skills in a fast-paced environment
  • Ability to work effectively in a team environment
  • Computer work requirements for extended periods of time
  • Comfort with extensive telephone contact
13

Patient Services Intern Resume Examples & Samples

  • Assist with the planning, execution and follow-up of the educational programs, including invitation mailings, follow-up phone calls and preparing materials
  • Coordinate elements of promotional and grassroots marketing activities to ensure the success of events and enhance public awareness of LLS
  • Post Patient Services events on community calendars
  • Contact volunteers to build relationships and encourage them to participate in chapter events
  • Assist with data entry into LLS database and Excel Spreadsheets
  • Assist with patient follow-up phone calls
  • Must be enrolled in a four year institution
  • Detail-oriented and strong organizational skills
  • Working knowledge of MS Office and database management
  • Ability to work in a team environment while also able to work independently
  • Must be able to dedicate 15-20 hours per week. Work hours are flexible in order to work around class schedules
14

Experience Lead, Patient Services Marketing Resume Examples & Samples

  • Work closely with the Director to develop & integrate US HIO patient services platform
  • Develop and distribute/implement patient services brand platform brand guidance to commercial franchise teams
  • Paticipate in franchise planning meetings and help ensure patient services & experience marketing plans align with US HIO patient services and franchise strategies
  • Lead the development and implementation of patient, HCP, and overall experience patient services marketing strategies, programs, tactics and messaging
  • Act as day-to-day lead in the management of patient, HCP, and experience programs and materials; act as Customer-facing Team(s) liaison
  • Serve as patient services expert, making recommendations to franchise teams on solutions to deliver upon unmet needs; identify and leverage synergies across franchises
  • Develop and track KPIs; Continually assess and monitor impact and execution of the patient services experience & offerings, including feedback from service users and internal stakeholders
  • Attendance at patient, provider, and professional conferences and events
  • Coordinate and lead relevant market research
  • Collaborate with Patient Services, Franchise Marketing, Patient Advocate and Patient Advocacy teams to foster Shire engagement with the patient, HCP, KOL community
  • Minimum of a Bachelor’s degree and 5 years of relevant experience (Marketing, Sales, Market Research, and Analytics). MBA is a plus
  • Knowledge and experience of working in a Marketing role within the Rare/Orphan disease space an advantage
  • Experience in pharmaceutical industry (>5yrs) is required, including intimate knowledge of interaction with patients and/or HCPs
  • Must be a team player with strong self-awareness and excellent interpersonal skills
  • Must be results oriented, pay attention to detail, be accurate, prompt and able to meet deadlines
  • Must possess ability to be a fast learner, be creative, flexible and adapt quickly to Shire’s rapid pace
  • Strong presentation skills and ability to partner with cross-functional teams
  • The following personal characteristics
15

Access, Patient Services Marketing Resume Examples & Samples

  • Work closely with the Patient Services Leads to develop & integrate US HIO patient services platform
  • Collaborate with HIO Patient Services Leads to implement patient services strategies, tactics and messaging
  • Serve as an access and patient services expert, making recommendations to franchise teams on solutions to deliver upon unmet needs, focusing on implementaion; including plan of action, tactics, training, etc
  • Act as day-to-day lead in the management of materials, messaging, and programming; including, but not limited to, copay programs, sample programs, reimbursement and patient financial support services, etc
  • Lead digital implementation of access services including activities such as coordinating with Shire IT, agencies, and cross-functional teams for web assets, testing, maintenance and development
  • Identify and leverage synergies across franchises
  • Coordinate relevant market research
  • Develop and track KPIs; Continually assess and monitor impact and execution of hub service offerings, including feedback from service users and internal stakeholders
  • Attendance at relevant professional, provider, & patient conferences and events
  • Manage third party service providers, ensure exceptional customer service, quality delivery and manage associated budget
  • Collaborate with Patient Services counterparts, Franchise Marketing, Sales, Patient Advocate and Patient Advocacy teams to ensure best-in-class offerings and service
  • Work with internal and external partners to ensure all programs meet Shire legal, regulatory, and compliance standards
  • Minimum of a Bachelor’s degree and minimum 5 years of relevant experience (Marketing, Sales, Market Research, and Analytics). MBA is a plus
  • Knowledge and experience of working in a Marketing role within the Rare/Orphan disease space
  • Experience in pharmaceutical industry is required, including knowledge of the specialty insurance/payer landscape
  • Experience with the design and implementation of hub services
  • Strong understanding of support services environment
  • Agency management experience (briefing/execution/budgetary oversight) preferred
  • Must take accountability for individual work and be able to influence others
  • Strong enthusiasm with a drive to succeed within a team and the ability to work independently
  • Business acumen and budgeting skills
  • Adaptable and open to an environment of change
16

Senior Supervisor of Patient Services Resume Examples & Samples

  • Coordinates with Marketing, Sales and Account Management to develop, execute and report on strategies to meet Brand objectives and support reimbursement related activities
  • Manages contracts and activities associated with third party providers of administrative activities for the various programs
  • Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
  • Collaborates with call center management staff to execute financial access programs to facilitate conversion, compliance and adherence
  • Coordinate and manage special projects which will frequently be cross-functional in nature
  • Presents to external audiences (primarily healthcare providers and insurers)
  • Monitor and analyze levels of service provided to our patients
  • 5 - 7 years of experience involving the analysis and interpretation of insurance coverage, both private and public
  • Has an in-depth understanding of insurance plans and benefit structures
  • Has an in-depth understanding of Medicare and various public funding programs
  • Managed special projects in a call center or similar environment
  • Management of departmental operations
  • Has supervised 5 to 20 staff members
  • Handled staffing, scheduling and coordination of departmental activities
17

Patient Services Center Supervisor Resume Examples & Samples

  • 3-5 years of experience in a call center environment
  • 2 plus years in supervisory or lead role preferred
  • Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
18

Patient Services Outbound Representative Resume Examples & Samples

  • Must be comfortable in a Windows XP or 2000 based PC environment
  • Experience with Excel a plus
  • Bi-lingual Spanish desired
19

Manager of Patient Services Resume Examples & Samples

  • Bachelors Degree in Food Management/Clinical Nutrition preferred
  • Registered Dietitian preferred
  • Over 2 years experience in Dietetics and Hospital Management
  • Demonstrates experience in the required areas stated below
  • Interpersonal skills to successfully interact with co-workers
20

Patient Services Rep Resume Examples & Samples

  • Proficient in the use of software systems including Microsoft Excel, Word, and Outlook
  • Must possess organizational, verbal communication and strong interpersonal skills
  • Demonstrates a high level of integrity, trust and displays “World Class” customer service
21

Manager, Patient Services Resume Examples & Samples

  • Proven success leading a patient services hub operation
  • Ability to create and maintain program documentation such as SOPs, work instructions and training materials
  • Ability to work collaboratively across multiple functions (sales, managed markets, marketing)
  • Demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment
  • This experience must include time working in or with product support services management and service program development and implementation
  • Candidates should have working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
  • Experience working in or with specialty pharmacy operations
22

Patient Services Ambassador Resume Examples & Samples

  • Collects, corrects, and updates menus according to physician orders and nutrition requirements
  • Processes nourishment orders according to the Aramark established procedures
  • Reports any problems found during meal service to the dietitian/manager and takes corrective action to resolve any issues as they arise
  • Mathematical ability required. Must be able to perform simple mathematical calculations
23

Manager, Patient Services IT Resume Examples & Samples

  • Help serve as the single point of contact for Patient Service’s related IT issues and opportunities
  • Partnership at all levels of the organization
  • Overall point and coordination for production issues impacting Patient Service’s systems and processes
  • Experience working in a customer service environment preferred
  • Experience with CRM and Call Center technologies including
24

Assistant Director of Patient Services Resume Examples & Samples

  • Work closely with internal departments in communicating patient status updates and requirements to ensure that patients are serviced in a timely and effective manner
  • Identify and develop strengths in staff members and work collaboratively with them to improve skills as needs or deficiencies are identified
  • Provide initial and ongoing training to staff members to ensure that all staff members are fully trained on all aspects of Customer Care
  • Provide leadership and direction to ensure that services provided meet the needs of our patients through timely and accurate collection of patient information, accuracy of information provided to the billing department and effective conveyance of financial responsibility to patients
  • Identify opportunities for additional or improved services to meet unmet customer needs by maintaining and establishing relationships with current and new referral sources and working with managed care to identify new payors
  • Identify opportunities to improve quality and workflow
  • Gather and report referral statistics and trends
  • 3+ years of successful supervisory experience in a healthcare environment
  • 2+ years of recent experience in medical billing / reimbursement, insurance verification or prior authorizations / pre - certifications
  • Ability to meet attendance, overtime, and other reliability requirements of the job
  • 3+ years of supervisory experience a home infusion or specialty pharmacy setting, preferably in medical billing / reimbursement, insurance verification or prior authorizations / pre - certifications
25

Patient Services Spec Supervisor Fixed Duration Resume Examples & Samples

  • Manage supplies, equipment, and facilities
  • Quality assurance and improvement
  • Manage, collect, and report data
  • Manage calendars of two ED leaders
  • Manage interviews, education sessions, and support of ED projects
26

Patient Services Supervisor Resume Examples & Samples

  • Responsible for hiring new phlebotomy and clerical staff; Schedules the Lab Coordinators and phlebotomist to assure adequate coverage of the Lab locations; Trains new staff in phlebotomy, processing, patient registration, insurance verification and specimen tracking, and assures their on-going competency
  • Assesses and ensures staff competency
  • Ensures area is properly staffed to perform required functions
  • Provides guidance, work direction and gives assignments to staff in assigned areas
  • Manages the day-to-day specimen flow so as to achieve optimum specimen integrity throughout the pre-analytic testing phase
  • Revises workflow to enhance quality, satisfaction and productivity
  • Resolves routine to complex day to day issues
27

Patient Services & Homecare Specialist Resume Examples & Samples

  • Sandoz Homecare Support service
  • Homecare company performance and relationship management
  • Logistical management of patient support materials
  • Insights, knowledge and support projects
  • Ensure newly registered Homecare patients receive full and complete training and/or deliveries in line with agreed KPI’s in coordination with the homecare companies, NHS trusts and Key Account Managers
  • Degree level (Life Sciences or Arts) or equivalent desirable
  • Experience of working with or for a homecare company as a customer service representative
  • Highly organized with the ability to resolve deviations to required service levels from third parties
  • Excellent customer service management skills both verbally and written communications
28

Head of Patient Services Resume Examples & Samples

  • Work with local brand teams to understand patient needs and design patient support program and materials
  • Define and track KPIs associated with patient support programs
  • Program management across PSPs to ensure each relevant brand has the appropriate PSP in place and undertakes continuous improvement measures
  • Member of the Canadian Leadership Team
  • Lead the development and implement best-in class patient support programs across all relevant brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders
  • Assess and monitor local legal and regulatory environment relevant to patient support programs. Work with Compliance, Legal, Regulatory to adhere to obligations
  • Lead the development and maintenance patient flows for relevant brands
  • Ensure appropriate patient service process and guidance are in place (e.g. enrolment/in-take services, patient travel, vendor selection and management)
  • Create and deliver a plan to expand patient support programs to cover maximum patients. Develop and track other KPIs associated with patient support. Create and deliver a plan to expand patient support programs to cover maximum patients. Develop and track other KPIs associated with patient support
  • Along with patient services team, develop relationships with leading nurses and physicians in relevant therapeutic areas. Organise training regarding our disease areas and services
  • Manage, motivate and develop the patient services team for the franchise by setting clear objectives, effective coaching, evaluation and feedback on performance
  • Ensure development plans in place for all patient services employees
  • Attract and recruit strong talent
  • Develop talent pipeline and succession planning
  • BS in healthcare, business, or related field required; advanced degree a plus
  • 5+ years of experience in the Pharmaceutical and/or BioTech industry with experience in International markets
  • 3+ years of experience in designing and managing patient support program in country
  • Excellent project and process management skills
  • Rare Disease / Hematology / Immunology experience strongly preferred
  • Knowledge of strategy, analytics, technology, brand operations
  • Additional industry experience in patient advocacy is a plus
  • Experience operating in a matrix environment
  • Knowledge of key pharmaceutical functions
29

Manager, Patient Services Programs Resume Examples & Samples

  • 5 years’ experience in a clinical setting and/or working in patient programs/administration
  • Proven ability to find pragmatic solutions to problems
  • Sound understanding of process improvement and quality assurance theory
  • Demonstrated and proven leadership
  • Superior communication skills; both oral and written
  • Ability to communicate to all lines of the business
  • Solid knowledge of IV technical knowledge
  • Demonstrated awareness and understanding of external marketplace issues and ability to apply this as appropriate
  • Past experience in working with an infusion delivery model
  • Project management , time management abilities
  • Communication skills: written, verbal, and presentation
  • Innovation / out of the box thinking
  • Ability to work with cross functional teams
30

Patient Services Supervisor Resume Examples & Samples

  • Produce and maintain work schedules and may prepare production records
  • Direct daily activities
  • Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner according to departmental policies and procedures
  • Must be knowledgeable in operating an efficient cost effective program
  • Maintain a safe and hazard-free working environment
  • Train/mentor other food service workers
  • Perform preventative maintenance checklist
  • Justify replacement of existing equipment to meet needs of facility
  • Proficiency in multi-tasking
  • Maintain knowledge of daily caterings and see they are prepared and delivered on time
  • Be able to work occasional night and weekend catered events
  • Maintain communication with staff (including the central office staff, e-mail, phone calls, inter-office mail, etc)
  • Must read, write, and understand verbal instructions
  • Ability to perform basic arithmetic
  • Maintain emotional control under stress
  • Ability to resolve interpersonal situations
31

Program Manager, Patient Services Resume Examples & Samples

  • Monitors the performance of staff members to assess training needs and requirements
  • Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes
  • Project management including, but not limited to, reimbursement programs, compliance and education based programs, nursing and pharmacy services and CRM enhancements / maintenance within clinical patient support programs
  • Implement assigned call centre projects
  • Produce all project related reporting
  • Daily and on-going client project communications
  • The Program Manager, Patient Services will also be assigned other duties and tasks as required from time
  • Minimum University Degree in Business Administration, Science or equivalent experience
  • Strong client management experience an asset
  • Minimum 2 years’ experience in project or program management
  • Minimum 2 years of People management experience
  • Experience in client facing role considered an asset
  • PMP designation an asset
  • Strong analytical and mathematical skills
  • Bilingualism in English and French a must
32

Patient Services Business Partner Resume Examples & Samples

  • Gathering high-level business requirements and determining scope in partnership with the business
  • Overseeing system design, analysis, and development to modify existing systems and implement new technology solutions
  • Bachelor’s degree (required)
  • More than 7 years relevant IT/business experience, including project scoping, analysis, and documentation of business and technical requirements (required)
  • Experience in or supporting Commercial in a Biotech, Pharmaceutical, or Life Sciences industry (preferred)
  • Experience consulting or working in complex, global matrix organization (preferred)
  • Experience or certification in ITIL service management framework OR PMI (preferred)
  • Good understanding of how business works and various commercial models in the biotech / life sciences industry
  • Knowledge of systems and processes related to several of the following commercial operation applications and systems
33

Patient Services Rep Senior Resume Examples & Samples

  • Enters daily charges accurately, including time of service payments
  • Balances end of day business transactions accurately
  • Makes appointments for visits and, if an emergency, informs a clinical employee or provider
  • Verifies insurance eligibility and benefits
  • Accurately enters patient demographics into the practice management system
  • Completes out-going referrals
  • Responsible for receiving and/or dispatching incoming phone calls
  • Contacts third party payers for benefit and pre-certification information and enters information into the billing system
  • Collects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantor
  • Performs financial counseling to patient/family as it pertains to ambulatory care billing processes and procedures
  • Works directly with the clinical staff to ensure proper patient placement
  • Performs check in and out duties accurately and timely
  • 3 years experience in a health care setting to include both interpersonal & telephone customer services
  • Must be able to communicate effectively in English (Verbal/Written)
34

Patient Services Rep Resume Examples & Samples

  • Collects payments for copays and deductibles
  • Makes financial arrangements for patients
  • Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc
  • Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
  • Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
  • Organizes workflow to meet patient needs in a timely manner
  • 1 year clerical experience preferred
  • Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred
  • 6 months customer service experience, 6 months telephone customer service experience preferred
35

Patient Services Rep-psc, Lead Resume Examples & Samples

  • Responsible for quality and continuous improvement within the job scope
  • Responsible for all actions/responsibilities as described in company controlled documentation for this position
  • Contributes to and supports the corporation's quality initiatives by planning, communicating and encouraging team and individual contributions toward the corporation's quality improvement efforts
  • Assist in training fellow employees
  • Schedule patient appointments according to provider templates via phone
  • Convey telephone messages electronically. (EEHR tasking)
  • Escalate potential emergency situation to the appropriate level
  • Minimum: 1 year of experience
  • O Answer high volume of inbound calls
36

Director Patient Services Resume Examples & Samples

  • Lead project to develop a first to Novartis and first in class unique patient specific Order Management system and Patient Services hub for the launch of CTL019
  • Responsible for leading a complex cross functional team to include manufacturing, quality assurance, supply chain, legal, regulatory, privacy, marketing, training, account management and sales to design and implement an order management process that helps to create a competitive advantage in the highly innovative and competitive CART marketplace for Novartis
  • Lead the design and execution of a comprehensive and competitive patient access and provider support strategy to deliver reimbursement and support services that meet patient and provider needs
  • Collaborate with payer marketing to develop and market resources for patient access programs
  • Collaborate with brand marketing to develop product ordering training and materials
  • This position requires a thorough understanding of the Business of Oncology, Medicare and Commercial Reimbursement and Marketplace dynamics, in addition, to the ability to work cross-functionally and develop internal and external networks to facilitate best outcomes for Novartis and the customer/patient
  • The role reports to the Executive Director, Market Access CART
  • 10 or more years of pharmaceutical industry experience to include patient access services, specialty pharmacy and distributor program management, account management and/or brand marketing
  • Deep understanding of Oncology managed including patient access, specialty pharmacy and reimbursement issues (essential)
  • Ability to design and implement patient solutions hub for launch brands (essential)
  • Ability to design and implement first in industry/first in class commercial solutions for patients, providers and/or payers (preferred)
  • Understanding of benefit design, specialty distribution and funding economics associated with Medicare, Commercial and Medicaid Reimbursement (essential)
  • Strong clinical, financial, and analytical skills
  • Executive presence and ability to simply communicate complex concepts
  • Travel may be 25% if based in Easy Hanover, NJ and as high as 60% if based remotely, with a requirement for regular visits to certified treatment sites, wholesaler/billing vendor, hub provider vendor. Associate based in HQ is preferred
37

Patient Services Rep Resume Examples & Samples

  • High School diploma or GED; associate’s degree preferred
  • Two (2) to three (3) years’ experience as a medical office receptionist or patient services representative required
  • Experience and knowledge of occupational health services preferred
  • Professional demeanor- positive communication, team skills/cross function cooperative
  • Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint
  • Experience with Electronic Medical Record scheduling and record retention practices
  • Proactively seeks, understands and responds to the needs and expectations of both patients and external clients
38

Patient Services Rep-prn Resume Examples & Samples

  • Answers incoming patient/clinic telephone calls professionally; addresses and responds to patient/clinic inquires and requests; researches required information utilizing EMR and available resources; ensures patient/clinic needs are resolved
  • Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP
  • Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy
  • Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate manner
  • Responds to customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website
  • Answers mainline telephone calls and routes them appropriately
  • Performs other duties and projects as assigned
  • Twelve months experience in a medical environment preferred
  • Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures
  • Demonstrated proficiency to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment
  • Proactively seeks, understands and responds to the needs and expectations of both internal and external clients
  • Typing skills of 45-50 WPM
39

Senior Manager, Patient Services Resume Examples & Samples

  • Bachelor’s degree in business, sciences, or analytical field from an accredited school
  • 5 + years of direct work experience in specialty healthcare/biotech//pharmaceuticals marketing
  • 2+ years of proven experience with patient support programs and product launch at a marketing level
  • Strong analytical mindset and data orientation
  • Strong interpersonal skills – able to work with diverse set of stakeholders to achieve business objectives
  • Ability to work and problem solve independently, while maintaining inter- and intradepartmental views of ongoing initiatives to ensure efficiencies
  • Proven ability to develop, educate, and manage external alliances and external scientific collaborations
  • Team player who is willing to help others accomplish shared goals
  • Willingness to work in a fast-paced environment, and able to multi-task and self-prioritize workload
  • Proven sales experience is a plus
  • Rare disease experience is a plus
  • A compelling and dynamic leader with strong communication skills, in written and verbal formats
40

Director of Patient Services Resume Examples & Samples

  • Licensed Home Care experience
  • Ability to meet and work effectively with Nursing personal, lay boards, Physicians, Community Agencies, Public Health officials and the public
  • Previous experience in a Director of Patient Services or Assistant Director of Patient Services role
41

Head of Value Demonstration & Access & Patient Services Resume Examples & Samples

  • Develop market access strategies for pipeline and in-market products to ensure delivery on business objectives
  • Work with Zug team to shape early pipeline access strategy and data generation plan for pipeline assets / indications in conjunction with wider market access, medical and commercial teams
  • Ensure horizon scanning is up-to-date and new product information is submitted on time
  • Develop / adapt value demonstration tools, e.g. cost effectiveness models, budget impact models, etc, ensuring projects are delivered in a timely manner and through cross-functional working with colleagues; ensure timely submission of rapid reviews and full HTA dossiers, when required
  • Provide consistent, high quality support / advice across the portfolio on current and potential future environmental / policy changes and how the business strategy may need to adapt; think strategically around how best to achieve timely access to Shire’s medicines on behalf of patients
  • Lead on tender submissions for relevant products and work on initiatives to help shape the current and future tendering environment
  • Develop and maintain a thorough knowledge of the healthcare system, health policy, commissioning process, tendering process and the customer interface relevant to the therapeutic area
  • Maintain a network of influencers and decision makers to bring external insights and intelligence to Shire’s decision marking; maintain strong relationship with payer customers in Greece
  • Identify and anticipate future payer customer needs, constraints and requirements impacting Shire and the therapeutic areas
  • Develop policy positions aimed at delivering more favourable business environment for Shire
  • Proactively engage with Government and other stakeholders on key policy issues
  • Represent Shire on industry association groups
  • Ensure that Shire’s strategic initiatives are positively represented to key stakeholders
  • Identify, analyze and track key pharmapolitical developments and effectively communicate to internal stakeholders
  • Strong relationship-building and collaboration skills, working well in a fast-paced environment characterized by rapid change in cross-functional teams and with senior colleagues and peers in other departments
  • Proven ability to conduct analysis, devise strategies and execute plans in consultation with colleagues
  • Strong written and presentation skills
  • Ability to prioritize and time-management skills
  • Demonstrated ability to work cross-functionally
  • Strong interpersonal & communication skills
  • Confidence and willingness to take on new challenges and manage multiple projects
  • Language skills: high level of written and oral English competence essential while other European languages (German/Italian/ French) are considered an asset
42

Patient Services Asst Resume Examples & Samples

  • Responsible for arranging and coordinating the ancillary support services for participant visits. Provides customer service to research participants by facilitating business processes including appointment scheduling in MI-CHART and Cadence and MCRU’s own Scheduling Portal, check-in and check-out
  • Prepares all of the protocol specific paperwork associated with clinic appointments. Scanning consents into CareWeb and any functions related to appropriate distribution of documentation to Medical Records. General Clerical functions including copying, faxing, data entry, and file maintenance
  • Incumbent must be willing to work flexible schedule and at variable locations within MCRU (Domino's Farm and CVC)
43

Director, Patient Services Resume Examples & Samples

  • Hire (internal/external partner), train and manage Care Coordinators and Field Nurse Educators to support patients on ArikayceTM
  • Define service level expectations for patient services organization
  • Implement, in collaboration with marketing, market access, and patient advocacy, appropriate reimbursement and access solutions to help enable timely patient access to therapy including benefit investigations, prior authorizations and appeals support, patient assistance programs, copay assistance, and appropriate referrals to patient support organizations
  • Partner with IT in the design, build-out, and maintenance of critical information systems and patient care coordination platform supporting patient services HUB
  • Minimum 10 years of patient services/marketing experience in a biopharmaceutical company with at least five of those years leading a patient services organization
  • Bachelor’s degree required; MS, RN, PharmD, or MBA degree preferred
  • Orphan disease experience preferred
  • Experience negotiating and implementing patient services agreements preferred
  • Experience building an internal patient services organization, preferably for an orphan/respiratory disease enterprise
  • Experience navigating payer reimbursement process for orphan therapies, preferably Part D nebulized drugs
  • Multiple product launches in patient services preferred
  • Proven supervisory experience in hiring and leading field-based team comprising of case managers / care coordinators, and nurses to support patients and caregivers
  • Proven record of success through teamwork and execution
  • High learning agility
  • Ability to think strategically in order to continuously improve processes
  • Expert understanding of reimbursement solutions and access programs for specialty pharmaceuticals with particular focus on orphan diseases
  • Experience with HUB/call center technology platforms from CRM to Case management systems and tools used to manage patient services centers
  • Experience in patient adherence program design and management
  • Must have excellent communication skills (verbal and written) and program management skills
  • Travel will be approximately 10%
  • Must successfully exhibit Insmed’s five (5) core corporate competencies of: Excellence, Accountability, Driven, Collaborative and Solutions; along with any other position-specific competencies
44

Hss-patient Services Supervisor Resume Examples & Samples

  • Directs hourly associates on the day-to-day activities for each meal period
  • Actualizes the ABM Healthcare Support Services Mission, Vision and Value statements
  • Maintains professional behavior consistent with the role, as well as maintain composure in difficult interpersonal situations
  • Initiates and maintains positive relationships with co-workers/associates in an effort to build a strong team
  • Develops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better service
  • Completes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format
  • Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required
  • Follows Universal Precautions/Infection Control Procedures
  • Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information
  • Assists in development, review and revisions for the patient service operations, working with the Executive Chef and Food and Nutrition Director; identifies and implements changes, as needed, to ensure continual improvement
  • Works closely with Executive Chef to ensure continuous communication regarding the menu, costs and availability of products for the patient services operation
  • Understands all ABM Healthcare Support cash handling policies and procedures; ensures measures are taken to control and secure cash flow, monitors sales transactions; verifies deposits, cash register reports, and weekly sales reports, as needed, in the absence of the retail supervisor
  • Conducts regular unit meetings with kitchen and patient service associates
  • Completes all weekly and monthly reports in a timely manner; assists registered dietitian with the weekly and monthly completion of patient meal audits
  • Develops graphs for the Food and Nutrition Services Director to include in the monthly report and to post on the Quality Board
  • Is cross-trained to cover weekend shifts, (i.e., retail and front-of-house operations, etc.) May require working every other weekend
  • Develops/coaches department associates to ensure the fullest potential is reached by providing feedback; suggesting ways for them to improve skills or build relations with customers, hospital staff, and peers
  • Promotes and drives departmental TQM/Customer Service initiatives; makes frequent rounds on patient units during the meal service to meet with customers and assess if meal expectations are met and implement service recovery, as needed
  • Proactively reports pertinent feedback to Food and Nutrition Services Director in a timely manner
  • Ensures that all patient room service operating procedures are in place, including proper operation and use of IT systems, (i.e. CBORD, etc.); implements and maintains department policies and procedures to ensure programs meet goals within a clean and safe environment for retail services
  • In-service patient service and production staff on the proper use of all supplies and equipment within service areas; notifies maintenance of equipment in need of repair and/or works with outside contractor; take corrective action as needed until equipment is operable
  • Is cross-trained to order food, supplies, and equipment
  • Monitors tray assembly (may be room service) operation, food production sanitation and safety; identifies problems and directs staff to corrective action to resolve and prevent reoccurrences
  • Develops and implements kitchen and tray assembly area cleaning schedules; completes sanitation inspections; and develops reports for Food and Nutrition Services Director
  • Ensures temperature records for food, coolers and freezers are completed and filed per policy and procedure
  • Develops the staff schedules within a budgeted master schedule. Monitors staffing daily ensuring all positions are filled; moves staff/adjusts schedules, as needed, to maintain service
  • Documents employee report-offs and reports occurrences to Food and Nutrition Services Director
  • Demonstrates ability to work and complete all job tasks for all kitchen and tray assembly positions, especially the automated (i.e., CBORD) operation; works in the absence of staff to maintain services, if needed
  • Assists with hiring and training employees; ensures new employees are instructed on area job routines and how to safely operate and clean equipment
  • Participates in the annual performance evaluation process for assigned staff, ensuring that reviews are completed per facility guidelines and time frames
  • Ensures patient services food preparation is completed according to the menu to ensure nutritional accuracy consistent with the printed menu, and that standardized recipes and safe food handling guidelines are being followed
  • Takes proactive measures to ensure food waste is minimized
  • Visually inspects and tastes all food products prior to opening for service; assist in preparation of foods, as needed, and ensures quality food for all areas
  • Ensures meal service is provided at designated times for all services
  • Conducts daily shift huddles with patient services staff. During the evening shift, verifies all food temperatures, portioning, and placement of items on trays
  • Assists in monitoring retail services each meal period on duty; ensures proper food handling, portioning, and charging of food throughout service
  • Ensures all opened/leftover food is stored properly (covered, labeled, and dated)
  • Participates and assists in budgeting for cost of food, supplies, and capital equipment
  • Ensures patient services area training programs are completed within given time frames; conducts in-service training as assigned
  • Maintains assigned employee files, time and attendance records and corrective action process; is aware of and enforces all Human Resource procedures as noted in employee personnel manual
  • Participates in annual performance evaluation process for all assigned staff ensuring reviews are completed per facility guidelines and time frames
  • Takes responsibility for self-development – supports a learning environment
  • Attends outside educational seminars pertinent to retail operations, food service operations and regulatory issues
  • Reports to work on time in proper attire; requests time off in advance; follows ABM Healthcare Support Services vacation and attendance policies and procedures guidelines
  • Demonstrates an understanding of Age-Specific Characteristics for the population served through age-appropriate communication and care
  • Participates in facility community service events or does volunteer work in the community
  • Able to respond to emergencies at both nighttime and weekends, as required
  • Able to handle varying workloads and meet changing deadlines, as necessary
  • Able to establish priorities, work independently, and to accomplish objectives without supervision
  • Remains current concerning sanitation guidelines
  • Able to handle and resolve problems
  • May be required to travel via automobile to meetings and hospital-related functions
  • Daily exposure to various healthcare-related illnesses normally associated within a hospital environment
  • Completion of ServSafe® Sanitation Certification Course, as required
  • CPR/BLS certification current
45

Supervisor, Patient Services Resume Examples & Samples

  • Competently performs the duties required of the case management team, as assigned; Supervisors will throughout the month be required to place and/or receive program-related calls, which will equate to no less than 10% of their hours worked each month. Calls may be as a result of, but not limited to, covering workload for the team, dealing with sensitive or escalated cases, or ensuring they are up-to-date with program activities
  • Develops working relationships that supports the growth and success of each staff member and the department
  • Demonstrates a thorough understanding of all policies, procedures and processes and articulates the same to staff. Ensures compliance and tracks as appropriate
  • Builds, uses and continuously evaluates scheduling processes and systems that best meet our customer’s demand for service, patient safety needs, contractual obligations, operational standards, and the equitable distribution of shifts amongst staff in each employee group to cover Contact Centre operational ours of 8am-8pm Monday – Friday, and as required weekend or holiday coverage
  • Supports the Manager with the development and execution of policies and practices; responds according to policy direction at all times and seeks assistance with unusual situations and/or staff non-adherence
  • Supports other Supervisors and Managers in resolving scheduling-related issues, including contacting staff to fill shifts, assessing program resource allocations for cross-training or redistribution of responsibilities, as needed. Refers requests for scheduling changes and time off that fall outside established policies to the Manager for guidance
  • Monitors calls for quality and technical accuracy, providing timely feedback on soft skills as well as technical content; monitor’s goals & objectives of team and individuals regularly; writes and delivers performance summaries in a concise, consistent, accurate and timely manner and completes mid-year and annual performance appraisal process in compliance with McKesson’s policies
  • Articulates an understanding of the different programs provided by Patient Services, including contractual obligations, operational metrics and service level standards, and coaches the staff to the same understanding
  • Ensures staff are aware of all McKesson and CPS policies and procedures and interprets these for staff, as required; investigates and applies policies and/or leverages McKesson resources to address departmental questions, ensuring a company of one mentality
  • Identifies changes to existing policies or the need for new policies, related to case management functions, and forwards these to the Manager or Customer Manager for consideration; reviews program documentation including working instructions, business requirements, change requests, and case files to ensure completeness and accuracy; helps to disseminate and communicate policy changes, program developments and company news to the staff; supports business decisions; and, facilitates required adjustments by any of the case management team
  • Networks on a regular basis with the internal stakeholders regarding the needs of individual case managers or the case management team; such needs might be orientation curriculum changes, continuing staff development needs, assistance with advanced coaching
  • Ensures that workflow and staff schedules support the demand for Patient Services
  • Demonstrates commitment to growth and competence of self, and the case management team, related to contact centre practice
  • Uses defined process, adheres to standards, company policies and shared principles and quality management guidelines when providing services, and when leading operations and supervising staff
  • University Degree in a healthcare or life sciences related field is preferred
46

Patient Services Outbound Representative Resume Examples & Samples

  • Be at desk and providing outbound support to offices
  • Assisting the department with inbound phone calls during peak times
  • Receive quality assurance scores of 95% or higher
  • Maintain conversion rate of 70% or higher
  • Professional communication via instant message and emails
  • Provide world class customer service on every call that is placed or answered
  • Build a rapport with patients and offices
  • Efficiently navigate through portal and Dentrix
  • Accurately explain and promote incentives and treatment to patients
  • Follow up with patients that do not answer following the 2X2X2 Marketing guideline
  • World class written and verbal communication skills
  • Strong customer service and telesales skills
  • Ability to multitask and prioritize in a high-volume, fast-paced environment
  • Ability to quickly assess and problem solve in a timely manner
  • Willing and able to work well with others, as well as independently
  • Assertive and proactive
  • Competitive
  • Ability to handle sensitive and confidential information
  • Approachable
  • Outgoing/friendly
47

MBA Intern, CF Patient Services Resume Examples & Samples

  • Conduct research with pre-identified work, and be prepared to offer insights and develop solutions related to adherence tactics. Some research may include meeting with other functionalities within Vertex to discuss feasibility of approaches and ideas
  • Learn and apply psychology concepts to identified projects
  • Co-create a project plan within Excel to keep track of project tactics
  • Attend 1:1 sessions with hiring manager and cross functionally to learn about careers and Vertex Pharmaceuticals Incorporated
  • Attend team meetings as required
  • Collaborate and get case manager viewpoint/input as needed
  • Work collaboratively with internal and external expert related to behavioral interviewing
  • Creation of a presentation that will be given to Vertex Leadership that includes learnings, insights and recommendations
  • Critical thinking and analytical minded
  • Career focus in psychology
48

Case Manager, Patient Services Resume Examples & Samples

  • Work closely with patient/family to gain access to therapy
  • Partner with reimbursement vendor to obtain reimbursement information
  • Counsel patient/family on reimbursement options and assess financial assistance need
  • Act as the liaison and develop relationships with CF Care Centers
  • Partner with Field Sales Reps and internal departments to ensure customer problem resolution and consistency of message
  • Professionally field incoming telephone calls while making a positive impression
  • Answer inquiries and resolve problems
  • Provide ongoing persistency and compliance support
  • Maintain confidentiality pertaining to patient health information and act in complete & total compliance with all laws, regulations and Vertex policies
  • Bachelor’s Degree (general business, health sciences, managed healthcare, public policy or related disciplines are a plus)
  • 1-2 years' related work experience in healthcare/pharmaceutical industry required
  • Occasional travel to meetings and accounts as necessary
  • Relationship management experience and customer service minded
  • Detail oriented and highly organized
  • Fluency in Spanish a PLUS
  • Strong listening, verbal and written communication skills
  • Ability to work independently, facilitate appropriate judgment in decision making as well as function as a team player
  • Willingness to work in a fast paced environment, and have the ability to multi-task and self-prioritize workload
  • Familiarity with all aspects of patient reimbursement a plus (i.e., benefit investigations, prior authorization process, payer reimbursement policies and procedures, regulatory and administrative rules, etc.)
49

Manager, Patient Services Center Resume Examples & Samples

  • Develops and implements key performance targets such as accuracy, productivity, and timely processing
  • Implements processes and technology as appropriate to improve efficiency, accuracy, and consistency in operations
  • Works independently and with appropriate departments to develop standard response materials, including call center scripts and letters, with appropriate referencing
  • Conducts on-going analyses and assessments of operational performance for continuous systems and process improvements, improved efficiency, and improved customer service
  • Continually reviews material content for customer-oriented materials to ensure accuracy
  • Maintains expertise in Steward programs and services for which inquiries will be handled by Customer Service Team
  • Resolves patients and provider concerns that are escalated by Customer Service Representatives
  • Maintains current knowledge regarding industry best practices. Evaluates, identifies, and recommends systems and practices that would enhance and improve Steward Direct processes. Implements as appropriate
  • Performs data analysis and develops summaries and/or recommendations on programs and projects for the service center management team regarding forecasting, volume, and staff scheduling
  • Outstanding interpersonal skills
  • Ability to relate positively with customers
  • Organizational and staff development skills
  • Ability to train employees on all products and processes
  • Ability to drive change
  • Project management experience a strong plus, managing multiple projects to accommodate different stakeholders
  • Creative, flexible, and self-motivated with sound judgment; ability to plan and implement
  • Commitment to service excellence
  • Analytic skills, including root cause determination and problem solving
  • Excellent cross-group collaboration skills and the ability to influence stakeholders
  • Computer proficiency (Microsoft products)
50

Patient Services Rep-psu Resume Examples & Samples

  • Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff
  • Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
  • Arranges transportation to and from health screening clinics
  • Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
  • Establish and maintains effective working relationships with physicians, staff and other departments
  • Follows written protocols and procedures of mobile team
  • Demonstrates courtesy and willingness to assist towards patients and their families
  • High school graduate or GED
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Bi-lingual
51

Manager of Nutritional Patient Services Resume Examples & Samples

  • Directs all patient interactive positions (i.e. dietitians, diet clerks, etc) and provides for the operational needs of these positions. Maintains regulatory compliance and infection control practices
  • Maintains communication with patients, staff, and customers regarding the level of services they receive from nutrition services staff and promotes patient satisfaction with nutritional services. This data is relayed to the management team and / or staff whenever necessary
  • Maintains adequate staffing for daily needs reflecting cost efficiency. Assigns staff and workload, respecting changing priorities in daily operations. Recruits, hires and releases staff
  • Actively collaborates in the process of menu development for patient, cafeteria, and catering services
  • Oversees clinical dietitian care planning, rounds, and test trays in the kitchen. Manages facility diet manual, as well as patient diet and nutritional analysis compliance with the diet manual
  • Minimum of 1 year nutrition management experience in related field
  • Minimum 1 year experience as a Registered Dietitian; Working experience in an acute care hospital highly preferred
  • Bachelor's degree in Nutrition, Dietetics or related field
  • Current certification as a ServSafe Food Production manager from the International Food Safety Council
52

Senior Manager, Oncology Patient Services Resume Examples & Samples

  • Management role responsible for helping shape the current and future design of the oncology patient services programs and organization
  • Responsible for the direct management of the VenCompass Nurse Educator program and nurses supporting Venclexta patients
  • Responsible for developing the business plans, including the strategic intent, operational design and resource needs for the potential expansion of the Nurse Educator (Ambassador) programs to support the near term oncology pipeline
  • Effectively manages team budgets to ensure return on investment is being maximized within assigned geography
  • Effectively utilizes the performance management process by routinely conducting performance evaluations, providing feedback on performance gaps, providing coaching to minimize gaps and preparing Ambassadors to meet personal and company goals
53

Patient Services Coord Resume Examples & Samples

  • Education:High School diploma or GED required. 9 month program in medical career college with focus on front office duties and/or Medical Assistant degree or related Associates degree preferred
  • Experience:2-4 years experience in medical office receptionist, patient access, or medical scheduler required, preferably primary care or specialty physician office setting. Lead or Supervisory experience preferred
  • Software/Computer Programs:Proficiency with Electronic Medical Records (EMR) systems (preferably eClinical Works), Referral Software (i.e. Order Facilitator, Proxsys), Practice Management/Scheduling System(s), preferred
54

Patient Services Intermediate Resume Examples & Samples

  • Outline your service excellence skills and experiences which would be applicable to this position
  • Describe a situation in which a customer or colleague was upset and the steps you look to resolve the issue to reasonable conclusion
  • Obtain authorizations, pre-certifications and benefit level verification for outpatient procedures / surgeries and other devices in the Multidisciplinary and Vascular Surgery clinics
  • Experience in a hospital business office, insurance office, physicians private practice or related setting is necessary
55

Patient Services Supervisor Resume Examples & Samples

  • Strong written and verbal communications and interpersonal skills
  • Ability to document policies and procedures, goals and objectives as applicable to the department needs
  • Ability to establish realistic work demands and divide work into manageable activities
  • Understanding of FDCPA regulations and HIPAA compliance
  • PC/System literate including the Internet and excellent MS Office skills
  • Understanding of call center technology, queue priority, and service levels
  • 1 year of demonstrated supervisory experience in a Customer Service call center, or equivalent management courses
  • 2-3 years of collection experience, preferably in healthcare receivables
56

Patient Services Intermediate Resume Examples & Samples

  • Attend a variety of meetings, including workload, lab and staff meetings
  • Associate’s degree or the equivalent combination of education and previous experience
  • Bachelor’s degree or the equivalent combination of education and previous experience
57

District Manager, Patient Services Resume Examples & Samples

  • Communicate with client Project manager on regular and timely basis
  • Acts as the primary link between client and Quintiles for all operational and Human Resources needs
  • Ride along on field visits with Patient Ambassadors in order to: assess and monitor field activity and work schedules; monitor and manage field reporting; and implement performance or disciplinary plans
  • Assist with the planning and delivery of training and client periodic meetings
  • Review and approve expense reports; monitor compliance with AbbVie's expense policies as required by this Work Order
  • Monitors compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets, as required by this Work Order
  • Monitors time-keeping and attendance for Quintiles Force
  • Fully comply with all applicable state and federal laws and guidelines, including, without limitation, those laws relating to interactions with healthcare providers, with the PhRMA Code for Interactions with Healthcare Providers, and relevant Guidelines
58

Patient Services Intermediate Resume Examples & Samples

  • Arrange new patient appointments by developing relationships with referring physicians’ offices
  • Triage cases for 4 Medical Oncologists & 1 Pulmonologist here in the Cancer Center
  • Ensure patient appointments are expedited the day the call comes in or if message left after hours the next morning and all information scanned upon obtaining. Using the new patient tracking system, ensure all path slides and radiology films/discs are here for the appointment. The process is to get all new patients seen within 1-2 weeks
  • Contact patients regarding new patient appointments and inform them of the information needed for the appointment. Assist patients in obtaining pertinent information for the appointment
  • Monitor timely receipt of information and follow-up to locate needed records, pathology slides and radiographic studies prior to the appointment utilizing the new patient tracker program
  • Arrange for review by University of Michigan Pathology or Radiology Departments
  • Discuss urgent cases and new referrals with physicians as appropriate
  • Obtain anything missing that is needed during the first visit
  • Work with the clinic coordinator to assist in the development and management of clinic schedule templates
  • Oversee the weekly Multidisciplinary Tumor Board Conference process, including distribution of tumor board list prior, making sure all pathology slides, and radiographic studies are reviewed prior, ensuring appropriate patient follow-up and referrals, and assisting in the processing of conference minutes. Assist with running the Tumor Board Conference (discipline dependent)
  • Communicate time off of providers to Clinic Coordinator
  • 3 years of previous clerical/medical records experience in an outpatient clinical setting
  • EPIC/MiChart experience is desired
59

Manager, Patient Services Resume Examples & Samples

  • Bachelor’s degree in Business or Scientific education (Biology or Chemistry or Nursing)
  • Minimum of 5 years working in Patient Services or Pharmaceuticals
  • Working with Canadian payors or understanding of Canadian Reimbursement/Payor environment
  • Issues management experience important
60

Patient Services Intermediate Resume Examples & Samples

  • Using different database, registry and flow sheets for the Post-Heart Transplant program
  • Data entry and appropriate distribution of patient results
  • Coordinate scheduling with other departments
  • Update insurance information/authorizations
  • Maintain work queries
  • Minimum of three to five years previous experience in clinical and clerical health care setting is required
  • Demonstrated ability to work independently
  • Willingness and openness to new ideas and processes that improve patient care. Strives to be part of the solution rather than part of the problem by offering constructive, creative ideas
  • Good attendance record
  • Demonstrated proficiency with Microsoft Word and Excel and ability to navigate between systems
  • Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC), including: Respect and Dignity, Information Sharing, Participation, and Collaboration
  • Prior experience performing complex scheduling
  • Familiarity with obtaining medical records or professional billing
  • Financial counseling experience for healthcare patients
  • Demonstrated active listening, verbal, written, and information technology skills
  • Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, and OTIS experience preferred
  • Ability to navigate between systems
  • Customer service training
  • Knowledge of Patient Family Centered Care
61

Coord, Patient Services Resume Examples & Samples

  • Greets, orients, and answers questions
  • Consistently provide updates to patients on unit status
  • Schedule patient visits, diagnostic tests, treatments and procedures
  • Assist in maintaining a safe environment for patients, co-workers and visitors
  • Provide patients with information about delays
62

Patient Services Technician Resume Examples & Samples

  • Completion of Medical Terminology course required or successful completion of hospital medical terminology test within 90 days of hire
  • One year recent experience as a Unit Secretary or equivalent position/experience
  • Proficient in Medical Terminology and/or take a class within 90 days of employment
  • Current Basic Life Support (BLS) Certificate for Healthcare Provider from the American Heart Association
  • Outstanding Customer Service skills
  • Proficient in English both written and verbally
63

Patient Services Coord Resume Examples & Samples

  • A high degree of initiative and independent judgment, excellent time management, communication, and decision-making skills are required
  • Strong computer skills necessary to use computerized scheduling, billing systems and EMR
  • Knowledge of MS Office software (i.e. Word, Excel, Outlook)
  • Excellent and effective customer service and communication skills
  • Excellent interpersonal skills to communicate and interact with a socially diverse group of patients and families. Must be comfortable to interact easily with patients who have a broad range of psychological disorders
  • Good command of the English language, grammar and spelling
  • Display courteous telephone interactions and ability to treat each call as a new and unique call
  • Ability to work independently and as a cohesive team member with a large group of clinicians and staff. Function as a member of a team, and share knowledge and skills within the team
  • Ability to conceptualize situations, actively resolve problems and complex issues on behalf of providers and patients and appropriately seek guidance and direction when needed
  • Exceptional organization skills, flexibility to manage changing priorities and manage large amounts of information with high attention to detail
  • Ability to effectively manage day to day operational tasks, multiple requests and questions, and to establish priorities
  • Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior
  • Completes trainings appropriate to job level and department including: HIPAA Confidentiality and Privacy Policies, Fire Safety, etc
  • 2-3 years prior experience in behavioral health or administrative support preferred
64

Patient Services Coord Resume Examples & Samples

  • Provides support and information to providers to problem solve and manage complex administrative patient issues
  • Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification
  • Triages and manages more complex telephone calls, utilizing courteous customer service skills
  • Maintains confidentiality and privacy, which is consistent with HIPAA guidelines
  • Coordinates and tracks referral appointments and visits through Epic Referral Work Queue Lists
  • Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed
  • Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients
  • High School Diploma required; Associate’s Degree in Business/Secretarial Science or Secretarial Certificate Program preferred
  • Excellent command of the English language, including medical terminology
  • Excellent interpersonal and verbal/written communication skills
  • Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
65

Patient Services Coord Resume Examples & Samples

  • Coordinates and maintains providers’ master clinical schedules using Cadence
  • Obtains intake information from patient and referring physician’s offices
  • Schedules Radiology tests utilizing ROE
  • Works with Infusion Unit to coordinate chemotherapy treatments for patients
  • Ensures completeness of Encounter forms
  • Prepares Visit Summary Reports at checkout
  • Triages and manages high volume of patient telephone calls, utilizing superb customer service skills
66

Patient Services Coord Resume Examples & Samples

  • Provides customer service and support to our patients and visitors; demonstrates appropriate interpersonal and telephone etiquette; facilitate the patient's experience on campus and beyond
  • Triages patient & provider requests; troubleshoots complex communication and scheduling issues
  • Answers multiple phone lines; takes messages for providers as necessary; retrieves voicemail; provides additional phone coverage/cross-coverage as necessary
  • Schedules all patient appointments in Cadence including new, follow-up, walk-ins, urgent, and remote transmissions; prints & distribute daily schedules, encounter forms, and charts
  • Works with the Electrophysiology Lab to identify and schedule patients with new or upgraded device implants;prepare information for inpatient interrogations
  • Verifies patient demographics, insurance, PCP and referring physician information in IDX; directs patient to MGH Registration & Referral Center phone when necessary
  • Provides support to providers, other administrative support staff, nurses, research coordinators, and other hospital personnel
  • Makes confirmation calls to patient’s with upcoming appointments
  • Manages scanning of patient health information/charts
  • Mails/faxes reports to referring physicians; sends confirmation/reminder and/or “no-show” letters to patients as necessary
  • Provides cross-coverage as needed
  • Maintains the physical environment of the reception area
  • Performs related tasks to facilitate the flow of patients through the practice or enhance the quality of service to patients as identified
  • Assists in orientation & training of new staff
  • Completes special projects as directed
67

Patient Services Coord Resume Examples & Samples

  • Interacts in a professional, cooperative way with other practice staff
  • Accepts delegated responsibilities in a positive manner
  • Offers help to others in the practice when not busy
  • Attends and participates in practice staff meetings
68

Agent, Guest / Patient Services Resume Examples & Samples

  • Oversees systems and processes to ensure that the strategic and operational objectives of the Catering to You service are accomplished
  • Supervises catering associates
  • Ensures alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections
  • Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process
  • Is responsive to patients' needs at all times. Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate
  • Adheres to facility confidentiality and patient's rights policy as outlined in HIPAA policies and procedures
  • Complies with regulatory agency standards, including federal, state and JCAHO
  • Follows HACCP guidelines to ensure the quality and safety of food supply
  • Completes required documentation, reports and logs
69

Supervisor, Patient Services Resume Examples & Samples

  • Recognizes and recommends operational improvements
  • Monitor PCC calls and assists in responding to customer inquiries and complaints. Reviews completed orders for errors or omissions. Train in order taking procedures and customer relations techniques, and advises workers of new or revised information on project processes
  • Assist in determining work procedures, work schedules, and expediting workflow. Studies and standardizes procedures to improve efficiency of subordinates. Maintains harmony among workers and resolves grievances. Adjusts errors and complaints
  • Monitor hours worked utilizing HRNet. Interview potential employees. Work with Account Representatives to resolve specific patient or center issues. Responsibilities of this position are subject to change and shift with our business needs
  • Assist in properly directing our inbound and outbound coordinators approximately as they assist 80 -100 calls from members, providers and physician per day. Answer questions related to pharmacy benefits, while maintain productivity standards and performance guarantees where applicable
  • Accurately obtain and enter patient information, including shipping, insurance and payment information. Provide patients with price quotes, order status, insurance verifications and proof of deliveries. Handle customer accommodations independently with good judgment and involving a Manager/ Director when necessary
  • Process all order changes including, order cancellations, return authorizations, reships and request for credits. Responsible for ownership of customer issues and ensuring 100% follow-up to customers. Ability to use multiple database systems to ensure accuracy with customer information. Provide stellar customer service
  • High school diploma or equivalent, college degree preferred
  • Minimum of 5 years’ experience in a customer service setting, preferably including 1year in an ESI call center environment
  • Demonstrates leadership skills including ability to effectively develop and assist team members. Ability to drive employee engagement
  • Experience training and coaching less experienced staff - patience to explain details and processes repeatedly
  • Excellent phone oral and written communication skills
  • Demonstrates ability to handle challenging customers in a professional manner
  • Ability to adapt in a dynamic work environment and make independent decisions
  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues
  • With innovative solutions
  • Proven Leadership Skills
  • Excellent knowledge of Freedom processes and policies (preferred.)
  • General PC knowledge including Microsoft Office, Internet, email, and experience working with Pharmacy software
  • Technical expertise of call center systems and platforms
  • Willingness to work a flexible schedule for peak call times
  • Knowledge of ESI products/services
  • Knowledge of PBM industry/Managed care industry preferred
70

International Patient Services Intake Coordinator Resume Examples & Samples

  • Responsible for receiving and processing new referrals to IPS from multiple sources. These referrals include self-pay, insurance and embassy
  • Serves as a front-line ambassador to the IPS Program and The Children’s Hospital of Philadelphia
  • Familiar with luminary/frontier programs at CHOP. Able to disseminate information to new referrals seeking treatment at CHOP. Follows closely
  • Clear understanding of the IPS process of intake, clinical review, financial clearance, and setting treatment plan with appointments
  • Able to work independently as well as member of team with excellent communication skills, and highly organized. Able to triage prioritize and multi-task on a daily basis
  • Integral part member of the IPS team and works closely with access and clinical coordinators to evaluate/triage all incoming referrals
  • Strong understanding of the critical role this position plays in converting leads to opportunities to become patients at CHOP
  • Able to triage/identify urgent new referrals to achieve timely clinical review
  • Follows closely the standard office protocol on response time, turnaround time, and review of case standards in IPS Protocol
  • Comfort level with all cultural-international aspects of working with new referral customers and referral streams
  • Able to work closely with language services as needed depending on preferred language of referral
  • Able to consistently provide follow up on open leads/referrals, pending cases under review, and closing the loop on referrals not progressing to the opportunity stage
  • Works closely with IPS leadership to identify trends, sources of new referrals, and clearly communicating these leads in a timely manner
  • Assists in handling phone triage in IPS office along with access coordinators on a daily basis
71

Patient Services Rep Resume Examples & Samples

  • Greets and directs patients and visitors
  • Files, locates, retrieves and delivers medical records as assigned
  • Registers patients, obtains demographic and insurance information, collects co-pays and personal balances
72

Patient Services Senior Resume Examples & Samples

  • Provides interpretation and instruction for policies, procedures and practices
  • Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members
  • Provides in service training and onboarding for new clerical staff
  • Participates with leadership team to ensure effective clinical operations
  • Promotes and facilitates positive communication with the entire health care team
  • May lead team huddles
  • Screen new patients for navigation services
  • Provide support, education and guidance to a patient throughout their continuum of care
  • Proactively build relationship with patients by regular contact with them in order to assist in identifying barriers to care
  • Assist patients navigating them through the complex logistics of the health system
  • Identify and recommend appropriate resources
  • Acts as a Patient Navigator or Team Lead for a clinic
  • Under FLSA, incumbents in this position are nonexempt
  • Knowledge of basic medical terminology
  • Demonstrated ability to lead a team or project
  • Experience facilitating and coordinating a patients continuum of care, as well as, identifying and recommending appropriate resources available
  • Demonstrates active listening, written, verbal and information technology skills
  • Bachelors degree in Social Work, Business Administration, or other related field
73

Patient Services Intermediate Resume Examples & Samples

  • Appointment coordination for psychotherapy and/or developmental / neuropsychological testing, which includes
  • High school diploma or GED and a minimum of 3 years of experience
  • Demonstrate attention to detail and ability to prioritize for maximum productivity
  • Demonstrate ability to multitask in a fast paced environment
  • Record of punctual and consistent attendance
  • Proficient in Microsoft Word, Excel, and Outlook
74

Administrator Patient Services Resume Examples & Samples

  • BSN, or Masters degree in a healthcare-related discipline
  • Previous experience with patient advocacy
  • RN, NP or PA candidates are strongly preferred
  • Experience in risk management and quality improvement
  • 5 or more years of direct clinical experience
75

Patient Services Senior Resume Examples & Samples

  • Responsible for the coordination of daily workflow as needed
  • 5+ years of experience in a similar or related field
  • Exceptional customer and interpersonal skills
  • Ability to work independently and efficiently in a team environment
  • Experience facilitating and coordinating a patient’s continuum of care, as well as, identifying and recommending appropriate resources available
  • Proficient with Microsoft
  • Experience working in a home care environment
  • Experience in patient scheduling
  • Experience in Epic Home Health or Epic
76

Patient Services Rep-radiology Resume Examples & Samples

  • Graduate of Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program; OR minimum two years clinical scheduling experience
  • Strong, accurate PC typing and verbal communication
  • Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
77

Patient Services Rep-elgin Resume Examples & Samples

  • Will handle Referrals and prior authorizations
  • Getting prior medication authorized and getting prescriptions per doctor orders
  • Order genetic testing
  • Writing out doctors orders
  • Handling authorizations for bone marrow biopsies
  • Complete FMLA paperwork and disability forms
  • Scheduling of treatments including blood transfusions at hospitals
  • Answering incoming calls
78

Patient Services Coord Resume Examples & Samples

  • Has primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments. Assists in coordinating and scheduling ancillary appointments. Works closely with other MGH departments, including the International Office, to schedule patient visits
  • Answers and triages incoming telephone calls, takes messages, and assists patients and families with problem resolution both in-person and over the telephone
  • Conducts appointment confirmation calls and sends confirmation letters when applicable. Monitors appointment reminder systems (Televox) for patient appointment confirmations
  • Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day, including: preparing medical record charts for new patients, pulling medical records for patients prior to visit, coordinating interpreter services and patient transportation as necessary, and printing office visit encounter information and patient labels
  • Greets patients and visitors to the Neurology department. Performs all patient check-out duties including informing patients of anticipated wait times, and collecting all necessary paperwork
  • Responsible for assisting and obtaining appropriate referral information from referral source. Obtains pertinent new patient information and pre-screens incoming referrals according to selection criteria
  • Obtains and monitors prior authorization for patient visits
  • Coordinates medical documentation, scanning and indexing into the electronic medical record
  • Effectively navigates Epic, Patient Gateway and MS Office suite technology systems. May function as a super-user as applicable
  • Serves as a cohesive member of the Neurology PSC team. Provides cross coverage as necessary, including lunch and vacation coverage. Participates in department initiatives and may assist in mentoring new staff
  • Interpersonal requirements
  • Technical requirements
  • Environmental requirements
  • A minimum of 1-2 years related work experience preferred
  • Basic knowledge of medical terminology desirable
79

Patient Services Assoc Resume Examples & Samples

  • Provide complex clerical support services for the department clinical staff including obtaining medical records from multiple healthcare centers, retrieval of patient labs, and recording labs into patient’s records
  • Schedule appointments with multiple providers/disciplines and diagnostic areas
  • Using different database, registry and flow sheets for the different programs
  • Preparation and distribution of patient education materials and other general office functions
  • Excellent phone management and customer service skills, including telephone triage is required
  • Demonstrated ability to work collaboratively with multidisciplinary teams
  • Willingness and openness to new ideas and processes that improve patient care
  • Excellent interpersonal and organizational skills with a positive attitude are desired
  • Good attendance record helpful
  • Minimum of three years previous experience in clinical and clerical health care setting is desired
  • Epic, Cadence, and MI-Chart experience preferred
  • Positive, can do attitude
80

Coordinator, Patient Services Resume Examples & Samples

  • Greets, provides information and directions to customers
  • Handles and processes a complex and varied set of documents and situations
  • Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments
  • Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas
  • Interprets and coordinates physician orders
  • Prepares and maintains appointment templates and/or patient records
  • Updates relevant patient information in order to maintain an accurate patient record
  • Reviews and reconciles patient charge documents and collects payments in accordance with established departmental processes and guidelines
  • Responsible for maintaining confidentiality of patient information
  • Assists in ensuring a safe environment for patients, co-workers and visitors
81

Patient Services Coord Resume Examples & Samples

  • Scheduling neuropsychological and psychological evaluations under the general direction of the practice manager and clinical director. Documents appointment information in hospital’s Epic scheduling system, as well as tracks patients’ file location in the department’s database
  • Initiating and mailing confirmation packets outlining the expectations and directions to patients for scheduled evaluation visits
  • Answers incoming telephone calls, takes messages and assists patients and families with problem resolution over the telephone and in-person
  • Responsible for scheduling interpreters when necessary
  • Creates patient assessment charts assuring complete and documented information, which includes previous evaluations and medical notes. Works closely with insurance coordinator to assure that, if applicable, each scheduled patient has a third party payer authorization in place before the patients scheduled assessment
  • Assists with supporting Behavioral Medicine psychologists and clinical fellows who see both clinical and research patients at this location. Responsible for backup coverage for inputting scheduled psychotherapy clinic appointments, decrementing visits and obtaining insurance authorizations, when applicable, using the hospital’s database systems
  • Ensures that the hospital’s guidelines for patient identification, verification, as well as revenue enhancement activities regarding copayment and self-pay collection, cash management, etc. are followed
  • Responsible for sorting mail, incoming faxes and direct correspondence and packages to appropriate staff
  • Maintains confidentiality and privacy consistent with HIPAA guidelines
  • Address emerging patient concerns in an appropriate manner
  • Provides cross coverage for other Psychiatry Department front desk staff members during unexpected and scheduled absences, as well as variations in workflow, as needed
  • Proficient in MS Office, Excel software and Outlook Calendar management
  • Professional manner and excellent customer service skills
  • Good command of the English language
  • Exceptional skills with organization, multitasking and attention to detail
  • Ability to work within a team environment
  • Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
  • Demonstrated understanding of Disaster protocols to include: fire, safety etc., per the mandatory training, as outlined by MGH and JC guidelines
  • Prefer at least 2 years secretarial experience or equivalent in a medical or health care related setting
82

Patient Services Coord Resume Examples & Samples

  • Performs the daily management of Epic My Basket with respect to patient scheduling and staff messages to members of the clinical team
  • Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. Obtains prior authorizations for procedures as needed
  • Schedules patient appointments. Coordinates the scheduling of diagnostic testing
  • Coordinates and tracks referral appointments and visits
83

District Manager, Patient Services West QWA Resume Examples & Samples

  • Recruit, interview and recommend Patient Ambassadors
  • Be responsible for 180 day and annual performance review, resolving personnel issues, discipline and termination of Patient Ambassadors
  • Communicate with client Project Manager on regular and timely basis
  • Acts as the primary link between client and QuintilesIMS for all operational and human resource needs
  • Ride along on field visits with Patient Ambassadors in order to assess and monitor field activity and work schedules; monitor and manage field reporting; and implement performance or disciplinary plans
  • Prepare monthly individual and project summary reports for client
  • Review and approve expense reports; monitor compliance with Abbott’s expense policies as required by this Work Order
  • Monitors compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets, as required by the work order
  • Monitors time-keeping and attendance for Quintiles work force
  • Fully comply with all applicable state and federal laws and guidelines, including, without limitation, those laws relating to interactions with healthcare providers, with the PhRMA Code for Interactions with Healthcare Providers, and relevant guidelines
84

Coord, Patient Services Resume Examples & Samples

  • Interpret and coordinate physicians’ orders to schedule diagnostic test, procedures, treatments, Brachytherapy, and physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician and patient are kept to a minimum. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators
  • Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment, or other services using a clear and understandable voice
  • Manage, monitor, and facilitate complete of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution’s standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow
  • Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner. Take accurate and complete messages
  • Responsible for the security and confidentiality of patient information at all times. Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers
  • Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account. Collect co-payments as appropriate
  • Ensure that the medical record is available for patient care. Will order, follow-up, and obtain medical records as needed. Will scan medical document to HIMS as described in RCC scanned document policy. Will prepare therapy charts for simulation and treatment visits. Will retrieve test results as appropriate and prepare the necessary forms. Visually inspect names on film folders to ensure accurate matching and manually check contents of film jacket to ensure that the contents belong to the patient. May have to handle items weighing up to 30 pounds
  • Assist in maintaining a safe environment for patients, co-workers and visitors. Recognize unsafe conditions and report the situation to the appropriate person. Adhere to universal precautions and principles of asepsis. Demonstrates awareness of and concern for patient safety. Assist in maintaining the physical environment in accordance with JCAHO and institutional standards
  • Maintain a highly professional and positive attitude. Utilize time in an efficient manner by completing duties as prescribed by due dates or patient’s needs. Demonstrate initiative and seek out additional tasks
  • Obtain vital signs on patients. Communicate the results to the nurse, mid-level practitioner, and/or physician
85

Patient Services Coord Resume Examples & Samples

  • Provide a friendly, welcoming and caring greeting face and attitude to all patients arriving for visits
  • Possess a “high touch – high service” attitude and expertise, effectively manage incoming communications from patients and families, whether by phone or the practice web-site. In this effort, work effectively to fully investigate, understand and document the patient’s needs, concerns and expectations for response, and then communicate back to patients an understanding of these elements and the next steps toward providing the needed care
  • Support the arriving patient in the check in process, whether through check-in Kiosk or by traditional front desk check-in processes. Within this effort, support patients with any insurance, billing or medical administrative questions they may have. Included in this responsibility is the distribution of and documentation of HIPAA information, and establishing the correct identity of the patient by checking picture identification
  • Manage and maintain appointment scheduling for a number of patients within a period of two weeks at a time continuously
  • Must remain current with the federal and state changes to HIPAA and identity issues that may require front desk workflow changes in the future
  • Be available to work some flexible hours to meet the demands and changing needs of this growing practice
  • Coverage responsibilities include both the Home Base Outpatient Clinic and Intensive Clinical Program; the exact schedule will be determined by the Administrative Manager and leadership. Must remain flexible as to location as this may vary between our two clinical locations (One Bowdoin Square - ICP current location and 101 Merrimac Street – current Outpatient Clinic location)
  • Understand all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification
  • Understands financial services and Home Base specific billing procedures and provides patients with information or refers them to financial services as needed
  • Triages and manages complex telephone calls, utilizing courteous customer service skills
  • Maintains confidentiality and privacy, consistent with HIPPA guidelines
  • Completely performs and serve as a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, pre-authorizations, etc
  • With a complete understanding and documentation of patient needs, interface with the patient’s team (VOC, Social Worker, Nurse, Nurse Practitioner and Physician) to direct messages to those team members that are most appropriate for timely evaluation and response to patient needs. Whenever possible, be proactive in closing the loop with the patient and in supporting the team in whatever way possible
  • Manage incoming “paper” medical records, off-site storage and access to paper records when needed. Document receipt of outside records in the Electronic Medical Record (EMR)
  • Manage/sort and date stamp incoming mail and other paper communications towards ultimate input to EMR system
  • Engage with care teams and support members in all matters appropriate to patient care services needed and skills of this position (e.g., support practice with outreach to patients, faxing and mailing letters supporting patient care)
  • Maintain office supplies and café supplies for practice
  • Provides support as needed to prepare mailings
  • Schedules patient appointments and tracks insurance authorizations in appropriate electronic systems
  • Coordinates and tracks authorizations for decrementation
  • Provides cross-coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed
  • Manages inventory of office and kitchen supplies for the clinic
  • Coordinates upkeep of patient files both in paper and electronic form through paper filing and scanning of documents into the electronic medical record as needed
  • Assists with clinical and operational data management involving data collection, data entry and weekly/monthly reporting
  • Works on special projects across Home Base program as requested by Administrative Director and Administrative Manager
  • Excellent and effective interpersonal and communication skills, in –person, phone and/or in writing
  • Superior patient care and service attitude and correspondence skills
  • Excels within and helps to enable a process improvement and team building environment
  • Works well both independently and as part of a multidisciplinary team
  • Demonstrated ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients
  • Knowledge of computer skills necessary to use appropriate modules of EPIC, electronic medical record modules and transition to PATCOM, as required
  • Exceptional organizational skills, flexibility to manage multiple tasks and the attention to details
  • Demonstrated knowledge of HIPPA Confidentiality and Privacy Policies
  • Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO