Patient Services Associate Resume Samples

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JM
J Mohr
Jovan
Mohr
92463 Emard Squares
Chicago
IL
+1 (555) 668 4547
92463 Emard Squares
Chicago
IL
Phone
p +1 (555) 668 4547
Experience Experience
Los Angeles, CA
Patient Services Associate
Los Angeles, CA
Abbott LLC
Los Angeles, CA
Patient Services Associate
  • Provide basic transition of care services to select patient populations and provide support/assistance to Care Managers
  • Work collaboratively with administrative manager to establish protocols/procedures to maintain efficient work flow for staff, faculty and patients
  • Create and maintain accurate, up-to-date department records, and other documentation as specified by UMHS Care Management Department policy and procedure
  • Prepares and assists nurses, providers and others with office procedures within specific competency
  • Assist in obtaining authorizations. Contacts health insurance provider for information
  • Interact with patients, staff and providers in a spirit of customer service, cooperation and teamwork
  • Scrub in and assist the Medical Director or Physician Assistant with sterile procedures following proper policies and protocols
Dallas, TX
Temp Patient Services Associate
Dallas, TX
Rodriguez, Shields and Bruen
Dallas, TX
Temp Patient Services Associate
  • Knowledge of common safety hazards and precautions to establish a safe work environment
  • Performs other duties as assigned
  • Excellent organizational, time management, and attention to detail capabilities
  • Patient chart management, preparation, maintenance, filing, copying, requesting records, etc…
  • To assist the physicians and/or administrators in all business and patient care responsibilities
  • Greet, direct and assist large numbers of visitors and refers visitors to various areas
  • Verify patient insurance information, call for insurance authorization, patient address, telephone, etc
present
Chicago, IL
Patient Services Associate Emergency Services
Chicago, IL
Batz, Fritsch and Hickle
present
Chicago, IL
Patient Services Associate Emergency Services
present
  • Performs other duties as assigned and is responsible for additional related tasks as may be assigned by Registration and Clerical supervisors and other management staff
  • Greets and interviews patients, family or other related individuals in a friendly and courteous manner to obtain pertinent information for the purpose of producing a medical record and creating an appointment
  • Responsible for informing other Patient Service Associates within assigned modules of changes in policy and procedures that effect patient flow or delivery of patient care
  • Assists in the resolution of patient problems and provides patient information regarding appointments
  • Answers questions and provides information regarding the Health Center’s policies and procedures and distributes Health Center information to facilitate patient service
  • Contacts patients prior to appointments for reminder purposes via telephone, and contacts patients who fail appointments. Records patient contact in the medical record
  • Responsible for direct supervision of Patient Service Associates in an assigned module and overseeing of daily operations such as appointment scheduling and patient flow within assigned modules
Education Education
Bachelor’s Degree in Social Sciences
Bachelor’s Degree in Social Sciences
East Carolina University
Bachelor’s Degree in Social Sciences
Skills Skills
  • Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
  • 2 years dental office experience. Axium or other dental software experience; general knowledge of dental language. Ability to understand and speak Spanish
  • Working knowledge of MiChart. Knowledge of medical terminology
  • Have the ability to follow Radiology Gold Standard Customer Service guidelines consistently
  • Working knowledge of MiChart and Cadence
  • Demonstrated call quality and customer service delivery excellence
  • Describe a situation in which a customer or colleague was upset and the steps you look to resolve the issue to reasonable conclusion
  • THIS JOB POSTING IS FOR TWO AVAILABLE TEMPORARY POSITIONS
  • Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion
  • Ability to pass a customer service quiz and typing skill assessment
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15 Patient Services Associate resume templates

1

Patient Services Associate Resume Examples & Samples

  • Answer, screen, respond and/or route incoming phone calls from patients, referring physicians, parents and others
  • Three to five years of highly responsible secretarial/administrative experience, including at least one year in a hospital or clinical setting
  • Working knowledge of MiChart. Knowledge of medical terminology
2

Patient Services Associate Resume Examples & Samples

  • Coordinates and performs the daily activities of the clerical and medical record functions in an outpatient radiology clinic utilizing MiChart, Radiant RIS and PACS software systems
  • Three to four years of experience in an office setting with at least one-year experience in a medical clinic
  • Radiology experience
3

Patient Services Associate Resume Examples & Samples

  • Demonstrates knowledge of patient appointment scheduling, processes and In-Basket management in MI Chart. Full knowledge in Patient Appointment Scheduling and Patient Appointment Pre-Arrival. Must be able to support multiple services (e.g. Kidney and Liver Transplant, Hepatology, and General Surgery Specialties). Staffs front Desk 20 hours a week or more as needed
  • Provides staff with a comprehensive orientation to work areas. Provides resources and time to facilitate the learning and ongoing development of staff. Provides constructive and timely feedback to staff and management regarding staff work performance and overall development
  • Consistently implements a staffing plan and schedule that effectively meets customer needs. Create and maintain staff monthly schedules, including managing time off requests, ensuring adequate coverage
  • Ensures cash-handling and revenue charge capture processes comply with guidelines while attaining timeliness and accuracy goals. Coordinate with stakeholders within and across departments and units to optimize revenue cycle results
  • Coordinates daily front desk activities for optimal clinical flow. Able to administratively support multiple providers and/or specialties. Takes initiative in identifying and following through on problems and tasks
  • Works closely with the ACU Managers to ensure coordinated and standard processes and work flow. Participates and leads the ongoing development and evaluation of operational procedures at the front desk
  • Participates in, and at times leads, process improvements, change implementation and evaluation preparation. Helps the management team to assess and develop the ongoing competencies of staff
  • Provides leadership to staff in understanding and applying improvement principles and integrating lean practice into daily work
  • Serves as a positive role model and is an integral member of the leadership team for the ACU. Communication is effective and positive with the entire health center staff. Demonstrates proactive problem solving skills and takes the initiative to identify and follow through on problems. Is able to consider the impacts of decisions and changes beyond the immediate work group. Acts as an administrative resource within the health center using lean principles, develops strategies to improve processes and overall Front desk operations
  • Actively participates and represents the ACU in other meetings and larger institutional initiatives as appropriate, such as Revenue Cycle Forum and regulatory readiness
  • Acts as fire and safety representative for clinic, including managing fire safety board and conducting necessary drills and assessments. Assists in ensuring that staff is continually Joint Commission-ready and that the clinic environment of care is in compliance with all regulatory standards
  • 2-3 years of scheduling experience in health care with some prior leadership experience
  • Excellent verbal, written and interpersonal communication skills with a strong customer focus and an ability to interact with a wide variety of individuals in a professional manner
  • Demonstrated ability to work independently and as a part of a collaborative group with a commitment to team building and support
  • Demonstrated ability to prioritize, complete tasks in a timely manner, and work under pressure
  • Expert computer skills, including the ability to demonstrate proficient use of Microsoft Word, Excel, and PowerPoint
  • Excellent problem-solving and decision-making skills; strong analytical and critical thinking skills
  • Previous ambulatory care experience preferred
  • Background Screening
4

Patient Services Associate Resume Examples & Samples

  • Work with Radiology Fellows, Residents and staff to coordinate exams For ED and inpatients. *Provide excellent customer service in accordance with the Radiology Gold Service Excellence standards; function as a liaison for internal and external departments (i.e. Emergency Departments (ED), Inpatient Units, Outpatient Clinics, etc.) and referring physicians. *Greet all customers with a smile. *Respond to pages promptly *Retrieve, relay, and record critical patient information related to exams and patient care to radiologists, physicians, other departments, and facilities. *Prioritize exams and needs of customers in order of urgency. * Import outside CDs and external electronic images. *-Monitor and prioritize workflow. *Assist in satisfying customer needs and ensure follow through. *Maintaining procedural standards. *Utilize a variety of computerized systems such as McKesson PACS, PacsCubes, RIS (Radiology Information System), IQ View, and others. *Answer telephone, monitor fax machine and return pages promptly. *Respond to ED exams with urgency. *Function independently while remaining calm in a fast paced environment. *Maintain excellent interpersonal relationships. *Behave in accordance with the Mission, Vision and Values of UMHS. Possess a positive image and work ethic at all times
  • Possess excellent customer service and critical thinking skills *Demonstrated ingenuity, creativity and professionalism. *Demonstrated ability to articulate and respond clearly to customers. *Knowledge and experience of Windows based computer programs and ability to learn other computerized systems. *Effective organizational skills. *Demonstrated dependability including excellent attendance record and completing work tasks within required time frame. *Ability to function independently while remaining calm in a high-stress environment. *High school diploma or equivalent. *Problem solving skills *Ability to maintain confidentiality
  • Minimum two years progressive experience in a physician support setting. *Previous experience in a Radiology Department
5

Patient Services Associate Resume Examples & Samples

  • Establish and maintain professional and collaborative relationships with providers who have referred their patients to our clinic for transplantation
  • 2-3 Years Experience in Outpatient Ambulatory setting and/or secretarial experience, Word, Excel, MiChart and Aspect Phone system
  • High School Diploma or an equivalent combination of education and experience
6

Patient Services Associate Resume Examples & Samples

  • Manage resident clinic schedules, including generating new or adjusting existing templates, adding or closing days; oversee or conduct as necessary the rescheduling of patients due to changes in resident rotations
  • Bachelors’ degree and one to two years of experience in a medical/health services setting or an equivalent combination of education and experience is necessary
  • One to two years clerical experience in an outpatient setting
7

Patient Services Associate Resume Examples & Samples

  • Coordinate patient appointments and subsequent care for all new Kidney and Pancreas transplant patients seen in the Taubman Clinic. Coordinate the Evaluation, Pre-Kidney and Post-Kidney Clinic appointments for five Outreach Clinics located in Kalamazoo, Lansing, Midland, Rochester Hills, Muskegon and other clinics as needed
  • Serve as point person for the onsite evaluation clinics and the outreach clinics to ensure efficient work flow
  • Assist Triage Nurse with selection of appropriate candidates to be evaluated in outreach locations
  • Travel required monthly to coordinate clinics in the outreach locations
  • Serve as liaison between Transplant Surgery, Transplant Nephrology, ACU Leadership and outside institutions for outreach clinics
  • Prepare and process all paperwork associated with pre and post clinics patients including and not limited to assembling education binder, patient packets, preparing HLA kits for distribution, creating future lab orders, etc
  • Compile patient information and perform data entry into Transplant OTIS system
  • Coordinate outreach clinic annual schedule for faculty and staff
  • Work collaboratively with administrative manager to establish protocols/procedures to maintain efficient work flow for staff, faculty and patients
  • Coordinate logistics for outreach travel teams, including making hotel reservations for all staff during inclement weather
  • Complete data entry for outreach clinic utilization reports, maintain reports of RVUs and advise department of changes and trends within clinic flow and scheduling
  • Coordinates weekly evaluation clinic meeting
  • Perform joint commission sweeps to ensure regulatory and safety compliance for outreach clinics
  • Able to travel minimum of 5 times per month to coordinate Outreach clinics
  • 2-3 years of scheduling experience in ambulatory care setting preferred
  • Have good driving record as use of UM vehicle may be required
8

Patient Services Associate Resume Examples & Samples

  • Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement
  • Ensure all patient demographic and insurance information
  • Verify patient insurance information, call for insurance authorization, patient address, telephone, etc…
  • Brings new ideas, positive attitude and lots of energy
  • Direct billing inquiries to appropriate Regional Office
  • Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billings
  • Request insurance codes as needed
  • Reception desk and telephones as needed
9

Patient Services Associate Resume Examples & Samples

  • Display excellent customer service skills with all communication and especially related to patients, physicians and staff
  • A high school diploma and/or equivalent combination of education and experience is necessary
  • 2-3 years' experience in a hospital business office, insurance office, physician's private practice or related setting is necessary
  • College course work in a health care/business field; an Associate’s degree is desirable
10

Patient Services Associate Resume Examples & Samples

  • Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
  • Maintain and update appointment schedules based on change in availability of medical and other professional staff
  • Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
  • Provide information to patients regarding billing procedures
  • Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
  • Reconcile clinic cash collections daily and making daily bank deposit
  • File medical charts and document imaging
  • Schedule patients for outpatient surgery
  • Prepare charts for clinic visit
  • High school graduation or equivalent education and a minimum of 2 years of experience required
  • Excellent organizational and interpersonal skills, and availability to work a flexible work schedule are essential
  • Knowledge of medical terminology is helpful
  • Previous experience with computerized scheduling systems, basic computer applications, and multi-phone lines is desired
  • Knowledge of medical records, appointment scheduling systems and medical terminology preferred
11

Patient Services Associate Resume Examples & Samples

  • Addressing staff and patient issues when needed
  • 2-3 years of experience
  • Three years of previous clerical/medical records experience in an outpatient clinical setting is desirable
12

Patient Services Associate Resume Examples & Samples

  • Work in the Echo/EKG Scheduling office answering phones and scheduling patients for testing within the CVC and other satellite locations
  • A high school diploma or an equivalent combination of education and experience are necessary
  • Working knowledge of Mi-Chart and Cadence scheduling
13

Patient Services Associate Resume Examples & Samples

  • Accurately and completely disseminate all necessary referral information to vendors in order to facilitate the transition to the next level of care for the patient
  • Communicate effectively with all stakeholders inclusive of Care Management staff, insurance carriers and/or their designated intermediaries, and vendors to ensure that transition information is current, accurate, and complete
  • Provide concise, applicable, and timely responses to requests for information from vendors using a systematic, efficient, and thorough procedure for retrieving information
  • Create and maintain accurate, up-to-date department records, and other documentation as specified by UMHS Care Management Department policy and procedure
  • Contribute to the achievement of UMHS Care Management Department goals through effective participation in work groups
  • Maximize work efficiency through the use of computers and other technologies as evidenced by proficient skill in accessing and disseminating referral and patient care information
  • Maintain confidentiality of patient and proprietary information by observing legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary information
  • Provide callers with assistance and redirect calls as needed to appropriate personnel
  • Appropriately distribute any correspondence received via FAX, email, phone calls, mail or voicemail as required
  • Confirm admissions to post-acute care with vendors and provide appropriate documentation
  • Initiate EMR documentation for Care Management staff co-signature after verification of discharge disposition
  • Initiate and follow through on appropriate referrals and document in EMR for co-signature by Care Management staff
  • Generate and review reports to determine the population of patients who require delivery of Medicare notices
  • Deliver notices to designated population and provide explanation of the patient’s rights
  • Assess patients’ ability to comprehend content and initiate follow up with patient representative as necessary
  • Respond to patient questions and assess need for referral to RN Case Manager
  • Identify need for and arrange interpreter services as necessary
  • Document delivery of all notices in EMR
  • Scan or facilitate scanning of signed documents in accordance with accepted standards
  • Coordinate follow up with the Quality Improvement Organization (QIO) in response to patient appeal of discharge decisions per department guidelines
  • Other Related Duties
  • Complies with all University of Michigan Health System and departmental standards and expectations
  • Supports the department’s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes
  • High school diploma or general education equivalency
  • Analytical skills are necessary in order to assess urgency and complexity of request so prioritization of workflow can be achieved effectively
  • An Associate's degree in social sciences or other health related field or an equivalent combination of education and experience is necessary
  • Experience in the health care environment with a demonstrated knowledge of regulations, standards, and guidelines applicable to home care services
  • Proficiency in use of computer technology and experience with Microsoft Office software applications
14

Patient Services Associate Resume Examples & Samples

  • 2-3 years of clerical or related administrative experience working in a clinical setting
  • Associate or Bachelors degree in social sciences (Social Work, Psychology, Counseling, Sociology, etc.)
  • Experience in MiChart EMR
15

Patient Services Associate Resume Examples & Samples

  • Exceptional communication and interpersonal skills
  • Ability to develop and maintain collaborative and collegial interactions with patients, family members, caregivers and coworkers
  • Demonstrate flexible and creative problem solving skills
  • Experience with MiChart and Cadence applications
  • Previous experience in hospital setting
16

Patient Services Associate Resume Examples & Samples

  • Excellent interpersonal and communication skills including the ability to interact in a professional and courteous manner with patients, faculty, and staff
  • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
  • Demonstrate dependability, initiative, and ability to accept direction
  • Experience in an ambulatory care clinical setting
  • Knowledge of UMHS software such as MiChart & Aspect
17

Patient Services Associate, West Ann Arbor Resume Examples & Samples

  • Efficiently check in Breast Imaging and General Imaging patients with correct required paperwork
  • Identify the best available appointment type to meet the patient and clinic needs and requirements
  • Prepare paperwork for upcoming appointments
  • Accurately reconciles and balances receipts and payments collected
  • Accurately interpret reports and complete proper follow-up as indicated by the Radiologist
  • Accurately file charts according to numeric system
  • Prepare charts for upcoming appointments, ensuring all images and reports are available
  • Transcribe outside orders and scan into system
  • Identify and accurately send all images and reports for image requests
  • Handle difficult conversations with patients and families
18

Temp Patient Services Associate Resume Examples & Samples

  • Handle high volume incoming calls
  • Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families
  • Responsible for scheduling new and follow up appointments including patient testing
  • Identify and collect co-pays, deductibles and other payments
  • Patient chart management, preparation, maintenance, filing, copying, requesting records, etc…
  • Must be able to travel to satellite office during the week. Mileage is reimbursable
19

Patient Services Associate Resume Examples & Samples

  • Accurately and efficiently schedule patient appointments utilizing Cadence
  • Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits
  • Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues
  • Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions
  • Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines
  • Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards
  • Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges
  • Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty
20

Patient Services Associate Resume Examples & Samples

  • Performs Clerical & Radiology Reading Room duties as directed by supervisor or lead
  • Accurately enter codes and pertinent information
  • Be proficient in digital processes as they pertain to your duties: image archiving; PACS, CD burning, troubleshooting printer problems and providing comparisons for interpretations
  • Be proficient in work processes; directing control sheets as per study ordered; promptly providing radiologists and providing assistance whenever asked; monitoring and resolving unread studies; promptly handling all call reports & stat reads; monitoring CD request and promptly expediting the same
  • Answer incoming phone calls and triage to appropriate location
  • Accurately record any phone messages and assure they are forwarded appropriately
  • Have the ability to follow Radiology Gold Standard Customer Service guidelines consistently
  • Ability to work independently in an ever-changing and potentially stressful environment
  • Working knowledge of MiChart, Radiology Information System (Radiant) and McKesson
  • Promote personal comfort and convenience of patients and families by routinely checking their needs
  • Interact with patients, staff and providers in a spirit of customer service, cooperation and teamwork
  • Demonstrate proper leadership and communication skills when assisting patients, staff or providers with problem resolution
  • Maintains proper attendance
  • Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your duties
21

Patient Services Associate BMC Resume Examples & Samples

  • Concentrates and pays close attention to detail
  • Monitors and reviews inventory levels and current usage trends. Prepares reports and other statistical data necessary for effective management decision making
  • Shift is Monday through Friday 8am to 5pm
  • One to two years of experience in a physician's office or hospital setting preferred
22

Patient Services Associate Resume Examples & Samples

  • Basic clerical tasks that require proper telephone technique, basic typing, computer and data entry skills. Greets patients and checks them in for appointments using EMR (MiChart)
  • High school diploma or General Education Development (GED) credential
  • 2 – 3 years’ experience in a clinical environment
  • Previous experience working in a Rheumatology clinic
23

Patient Services Associate / Assistant Resume Examples & Samples

  • Assist in cashiering duties
  • Greet patients and check them in for appointments using MiChart (EPIC)
  • Provide patient with appropriate educational/preparation information for procedures
  • Scheduling and coordinating patient appointments for diagnostic procedures/visits
  • Work directly with physicians and nurses regarding patient concerns/issues/questions
  • Knowledge of insurances and billing procedures
24

Patient Services Associate Resume Examples & Samples

  • Administrative Duties (Approximately 50% of the time)
  • Q-Site administration, maintenance and supply inventory lead for the department
  • Create new EAP/CDM codes (Charge Distribution Master)
  • Order, inventory and distribute supplies, forms and medical equipment as necessary
  • Maintain process and documentation for dosimeter radiation badges
  • Participate in cost quotations from vendors
  • Purchase program expenditures such as computers, equipment and medical supplies under the direction of the Nurse Manager
  • Obtain purchase orders online and review expenses as needed with Nurse Manager
  • Maintain purchase and supply order records
  • Responsible for purchasing supplies via Marketsite, Procurement Services
  • Attend unit based meetings and maintain agendas/meeting minutes
  • Assist with CQI data collection
  • Verify and correct the accuracy of the billing reports regarding unit charges
  • Participate in unit based committees
  • Obtain insurance preauthorization and referral for patients
  • Provide general office support including copying, organizing and distributing documents
  • Operate standard office automation devices such as fax, scanner, printer and copier
  • Clinical Duties (Approximately 50% of the time)
  • Upon arrival, greet and assist patients to get to the cubicle. Assist with obtaining a weight and transferring into the bed/chair
  • Place patients on a cardiac monitor, pulse ox, oxygen and suction as needed. Has knowledge of respiratory equipment
  • Complete daily routine checks of the crash cart, glucometer, contrast allergy box and airway management box
  • Assist patients with bedpans, urinals and personal hygiene
  • Take and document vital signs and patient weight
  • Scrub in and assist the Medical Director or Physician Assistant with sterile procedures following proper policies and protocols
  • Maintain sterility during procedures
  • Provide recovery for patients after procedure is complete under supervision of the Registered Nurse
  • Suture removal
  • Hold pressure on sites after procedure is complete under the supervision of the Registered Nurse
  • Relieve staff for breaks/lunches under the direct supervision of the charge nurse
  • Carry the assigned pager during work hours
  • Maintain the patient care areas daily, by stocking supplies in the bedside carts/storage cabinets in dialysis and stocking the procedure/ treatment room in INU
  • Fill blanket warmer
  • Verify all open bottles are dated and initialed
  • Weekly cleaning (Thursday) of bicarbonate jugs and wands and document on log
  • Clean and disinfect dialysis machines and document
  • Set up and prime dialysis machines for treatment (line extracorporeal system, prime and test dialysis machine)
  • Transport dialysis machines to ICU’s and set up, prime and test the machine
  • Utilize patient tracking system and assist with patient transports as necessary
  • Obtain medications from pharmacy as directed by nursing staff
  • Any other duties designated by the charge nurse or unit leadership
  • Knowledge of hospital based computer systems
  • Knowledge of University of Michigan and Department of Internal Medicine policies and procedures
25

Patient Services Associate Resume Examples & Samples

  • Provide general administrative service to the EKG lab staff
  • Bill, Maintain, and enter EKG information into EKG log
  • Schedule and process all EKG’s sent from outside institutions
  • Receive outside EKGs, prepare billing sheets, fax/mail copies to the appropriate facilities
  • Telephone responsibilities: answer, screen, route and respond to inquiries via phone from referring physicians, patients, parents’ etc
  • Respond to questions from patients, parents or billing office regarding EKG billing issues
  • Maintain office-filling system of all interoffice, incoming and outgoing correspondences including verified and outside EKGs
  • Maintain ECHO/EKG office supply stock
  • Review the EKG clerical procedures manual monthly, making any necessary changes
  • Participate in the development of clinical goals and objectives by observing and recommending new or revised policies, procedures or methods
  • Cover all of the Clinical clerical procedures in the event of absence, lunch and breaks
  • Coordinate and schedule for various cardiology diagnostic testing
  • Other duties as assigned by Clinic Intermediate Manager
  • 2 -3 years of experience
26

Patient Services Associate Resume Examples & Samples

  • Ask and document the correct questions to verify patient
  • Share outstanding balance information to the patient and/or guarantor
  • Accompany patient to dressing area and give appropriate instructions
  • Accurately and efficiently schedule patients utilizing MiChart
  • Call clinics for requisitions
  • Request and process all patient payments for outstanding balances
  • Request and return outside images
  • Open daily mail and send to appropriate location
  • Retrieve messages and return appropriate calls
  • High intensity patient flow, must be compassionate and able to manage stressful situations
27

Patient Services Associate Resume Examples & Samples

  • Support the Care Transitions Team by scheduling follow up appointments for patients who have been discharged from the Emergency Dept
  • Act as a liaison between Lutheran Medical Center and all clinical and non-clinical providers within the community
  • Help Community Health Workers and Community Resource Analysts coordinate patient activities
  • Compose, prepare, edit and route incoming correspondence. Processes correspondence related to care coordination functions (e.g., patient education materials, no contact letters, care management conclusion letters, communications to/from post-acute providers, etc.)
  • Collect updates and summarize data and statistics, as requested
  • Utilize hospital information systems as they relate to assigned duties
  • Prepare care coordination reports to aggregate the data for tracking, trending and problem identification and to support Community Health Workers (CHWs) and Community Resource Analyst with work activities
  • As directed by a CHW and Community Resource Analysts, engages in general communications with patients/coaches/family and keeps them advised of the status of communications and of any issues
  • Document activities in a care coordination and/or medical record system according to established standards
  • Screen telephone and fax requests. Responds to inquiries and makes appropriate referrals
  • Assist in obtaining authorizations. Contacts health insurance provider for information
  • Coordinate the arrangements for referrals for transportation, durable medical equipment, and other services as needed for eligible patients
  • Serve as departmental liaison for technology and phone system needs
28

Patient Services Associate Emergency Services Resume Examples & Samples

  • Screens patients to determine eligibility for financial programs (eg Child Health Plus, Simplified Medicaid Applications, etc.); orients patients regarding the programs available and advises them regarding necessary documentation to apply for financial programs. Refers patients to other programs in LFHC sites on a timely basis to maximize revenue
  • At each patient visit, verifies patient insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient and/or department records. Maintains accurate information regarding what services are covered by each plan, including any deductibles or coinsurance required
  • Able to search for a specific patient using, but not limited to, the following information: medical record number, patient name and social security number
  • Ensures that the follow-up of failed appointments, appointment scheduling and overbooking problems are resolved and completed on a daily basis
  • Responsible for informing other Patient Service Associates within assigned modules of changes in policy and procedures that effect patient flow or delivery of patient care
29

Patient Services Associate FIN Rev Cycle Ops Resume Examples & Samples

  • Responsible for participating in making recommendations for problem solving and resolutions with assigned departments that effect the delivery of care
  • Responsible for direct supervision of Patient Service Associates in an assigned module and overseeing of daily operations such as appointment scheduling and patient flow within assigned modules
  • Provides translation assistance as needed to facilitate the patient interaction
  • Able to reconcile previous day’s services with fees obtained from computer/manual reports and amend as necessary
  • Checks medical records for signatures, dates, permission forms and other pertinent information
  • Relieves other employees while they are on breaks, vacation, sick leave an/or as assigned by supervisory staff
  • Able to enter all applicable charges and enter the correct quantity into the computerized system within two business days of the visit date
  • Registers and processes patients in all areas
  • Follows the network failed appointment process and documents all patient contact in the medical record
  • Via telephone, correspondence and personal contact, communicates with patients to schedule appointments that maximize patient satisfaction. Utilizes the appropriate schedules and Medical record information to maximize efficiency and facilitate patient visits. Screens and refers patient calls for same-day appointments to appropriate clinical/nursing staff
  • Answers questions and provides information regarding the Health Center’s policies and procedures and distributes Health Center information to facilitate patient service
  • Completes applications for financial assistance programs such as Child Health Plus, Simplified Medicaid, Sliding Fee Scale
30

Patient Services Associate Fin-patient Access Resume Examples & Samples

  • Electronic Death Certificate transmission
  • Prepares admission folders, print reports, census and schedules
  • Makes decisions to facilitate departmental workflow in presence or absence of supervisor
  • Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis
  • Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area
  • When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgment of receipt of notice
  • Scheduling of FHC appointments for Emergency Department discharged patients
31

Patient Services Associate Finance Resume Examples & Samples

  • Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner
  • Interprets hospital regulations to patients
  • Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
  • Process registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required
32

Patient Services Associate Finance Patient Access Resume Examples & Samples

  • Performs other duties as assigned and is responsible for additional related tasks as may be assigned by Registration and Clerical supervisors and other management staff
  • Performs all clerical duties of a Patient Service Associate as outlined above in addition to the responsibilities delineated
  • Assists in the resolution of patient problems and provides patient information regarding appointments
  • Delivers messages and carries hand packages between departments in the hospital and clinic as needed
  • Orders, receives and maintains adequate forms, supplies and charts necessary for the functioning of the Registration and Appointment areas
  • Performs Cashiering tasks as assigned
  • Performs a variety of clerical duties involved in maintaining patient medical records
  • Reports problems with workflow procedures, conflicts and/or other concerns encountered in the workday to supervisory staff
  • Able to put away and prepare all completed encounter forms for storage and have each encounter form accounted for upon demand
  • Able to charge and disposition a minimum of up to 250 encounter forms on a daily basis, and the ability to submit a daily productivity sheet
  • Able to properly enter correct ICD-9 and CPT-4 codes into the computerized system within two-business days of the visit date
  • Able to identify data entry errors in the assignment of, but not limited to, patient type, date of service, service-diagnosis, conflict and account numbers and use available resources to verify the correct information
  • Contacts patients prior to appointments for reminder purposes via telephone, and contacts patients who fail appointments. Records patient contact in the medical record
  • Greets and interviews patients, family or other related individuals in a friendly and courteous manner to obtain pertinent information for the purpose of producing a medical record and creating an appointment
33

Patient Services Associate Patient Access Resume Examples & Samples

  • Usage of electronic bed board
  • Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner
  • Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis
  • Ability to accurately change names, change patient types and transfer patients
  • Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner
34

Patient Services Associate Resume Examples & Samples

  • Revenue capture review for UH MPU (includes reviewing procedure and nursing reports)
  • Attend monthly revenue cycle meetings, consulting meetings, provider/leadership meetings responding to billing inquiries, also main point of contact for KMS billers for inquiries regarding billed meds/procedures
  • Communicates effectively
35

Patient Services Associate Resume Examples & Samples

  • Work with transplant physicians to track patient progress
  • Update and maintain Excel spreadsheet of patients and their progress from transplantation through 6 to 12 months post-transplant
  • Create and send informational packets to referring providers, updating them on patient status, testing results, and office notes
  • Update referring providers at specific intervals once their patient has been transplanted
  • Assist patients in transitioning back to their referring provider
  • Track data and statistics regarding the refer back program to present to management, as well as outside facilities
36

Patient Services Associate Supervisor Resume Examples & Samples

  • Coordinates the daily activities of the front office team, including delegating work assignments
  • Assures that priorities established by the Practice Manager are effectively communicated to the team and properly implemented
  • Responsible for monitoring, maintaining and tracking daily statistics
  • Oversees reconciliation of daily deposit logs and preparation for bank deposits
  • Provides new hire training as well as ongoing training to assigned staff
  • Assists the team in problem resolution. Recommends solutions to the Practice Manager and escalates issues to the Practice Manager when appropriate
  • Leads the team by creating a positive work environment through individual and team recognition
  • Performs verbal counseling, recommending corrective action to the Practice Manager
  • Assists the Practice Manager in the recruiting, hiring and interviewing process of the office staff
  • Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate
  • Serves in a supervisory capacity and performs supervisory duties in the absence of the Practice Manager as directed
  • Prepares and submits reports as required
  • Assists Medical Director with special projects and tasks as needed
  • Assumes staff duties for absences and temporary staff shortages
  • Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billing
  • Maintains strict confidentiality in accordance with HIPAA regulations and Company policy
  • Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties
  • Completes compliance requirements as needed
37

Patient Services Associate Resume Examples & Samples

  • Coordinate and schedule clinic appointments and subsequent follow up care for patients utilizing MiChart
  • Route and schedule all new patients in coordination with appropriate New Patient Referral guidelines per faculty and clinic. Initiate new orders for Pulmonary Function Testing (full and spirometry)
  • Utilize MiChart to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. Mail appointment confirmation and information packet
  • Efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills
  • Communicate effectively with patients and pharmacies for emergent care, prescriptions, prior authorizations and all manner of medical needs and document in EMR
  • Manage MiChart in-basket messages
  • Process prior authorizations, refill requests, orders and social work documents
  • Manage waitlists
  • Manage clinic schedules and patient flow
  • Run weekly EMR Reports
  • Seeks constructive approaches to resolving workplace issues
  • Demonstrates excellent customer service skills for both internal and external customers
  • Demonstrate ability to complete multiple tasks independently
  • Ability to work independently and as a team player in an ever-changing and potentially stressful environment
  • Responds positively to change, showing willingness to learn new ways to accomplish works
  • Assist nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining laboratory and test results, scheduling tests and other similar tasks as requested
  • Two to three years of highly responsible secretarial/administrative experience, including at least one year in a hospital or clinical setting
  • Excellent interpersonal and organization skills
  • Experience with a multi-line phone
  • Good Communication skills
  • Ability to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail
  • Must have strong organizational and time management skills as well as ability to prioritize in order to manage daily responsibilities in highly specialized department