Patient Service Associate Resume Samples

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AO
A O'Keefe
Alec
O'Keefe
55653 Cathrine River
San Francisco
CA
+1 (555) 777 2039
55653 Cathrine River
San Francisco
CA
Phone
p +1 (555) 777 2039
Experience Experience
Philadelphia, PA
Patient Service Associate
Philadelphia, PA
Connelly-Runolfsdottir
Philadelphia, PA
Patient Service Associate
  • Performing EKGs, placement of heart monitors, assist with preparation in diagnostic area
  • Performs other related duties incidental to the work described herein
  • Performs receptionist activities responding to inquiries, assisting the customer courteously and in accordance with department procedures
  • Knowledge of common safety hazards and precautions to establish a safe work environment
  • Assist medical and nursing staff in a variety of tasks including
  • Greet, direct and assist large numbers of visitors and refers visitors to various areas
  • To assist the physicians and/or administrators in all business and patient care responsibilities
Phoenix, AZ
Patient Service Associate A
Phoenix, AZ
Rau-Denesik
Phoenix, AZ
Patient Service Associate A
  • Perform downtown procedures as necessary for patient check-in and order entry
  • Coordinate all procedures in accordance with physician /provider request
  • Consistently use "Words that Work" and RELATE in daily interactions with patients, their loved ones and each other
  • Customer Service, Safety and Work Culture
  • Answering telephone; delivering messages to physicians, nurses and others
  • Preparation for clinic and obtaining patient orders
  • Ensure all tests and consultations are scheduled in the correct sequence
present
Phoenix, AZ
Patient Service Associate Ortho Trauma H
Phoenix, AZ
Jakubowski-Rutherford
present
Phoenix, AZ
Patient Service Associate Ortho Trauma H
present
  • Perform other related clerical duties as assigned by Service Access Manager
  • Work and clear registration, referral and orders work queues
  • Change paper, cartridges and manage paper jams in printers and faxes
  • Contribute to a positive work environment by living Duke's values and demonstrating expected behaviors
  • Maintain adequate supplies at workstation
  • Collect co-payments, deductibles, prepayments and balances on accounts due; post payments correctly in Maestro Care. Provide receipt
  • Maintain printers, computers and supplies in the work area
Education Education
Bachelor’s Degree in Medical Assisting
Bachelor’s Degree in Medical Assisting
University of South Florida
Bachelor’s Degree in Medical Assisting
Skills Skills
  • Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting
  • Ability to maintain attention to detail and be aware of variations in changing situations
  • Ability to deal courteously and professionally with the public
  • Strong verbal and written communication. Basic PC and data entry skills
  • Ability to interact professionally, tactfully and courteously with the public and other personnel
  • Basic working knowledge of PC and data entry skills
  • Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette
  • Working knowledge of sterile techniques and special procedures that are applicable to work performed
  • Basic computer and data entry skills.Knowledge of medical terminology and telephone etiquette
  • Ability to interact professionally, tactfully and courteously with the public and coworkers
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6 Patient Service Associate resume templates

1

Patient Service Associate Resume Examples & Samples

  • Strong verbal and written communication
  • Must be able to work in 8 hour shifts with possible overtime
  • Must be able to use critical thinking skills
  • Must be able to work as the late person once a week
  • Must be able to lift 25 lbs and push/pull 25-50 lbs
2

Patient Service Associate A Resume Examples & Samples

  • Ensure all tests and consultations are scheduled in the correct sequence
  • Provide directions, organize escorts, and arrange for interpreters and taxis as needed
  • Attend PSA education sessions
  • Ability to organize and prioritize
  • Ability to use appropriate grammar and spelling and composition in written commun
3

Patient Service Associate Referral Resume Examples & Samples

  • Basic PC and data entry skills
  • Knowledge of medical terminology and telephone etiquette
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establishand maintain effective relationships with others
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
4

Patient Service Associate Ancillary Check In Resume Examples & Samples

  • Present and educate patients on required forms (MSPQ, COA/COT, ABN). Obtain signatures on forms as required and process forms per policy
  • Interact with patients, visitors and staff in a professional manner at all times. Be available and greet patients and visitors immediately upon presentation
  • Change paper, cartridges and manage paper jams in printers and faxes
  • Medical terminology knowledge
  • Ability to use appropriate grammar and spelling and composition in written communication
5

Patient Service Associate Resume Examples & Samples

  • Collect co-payments, balances and pre-payments on accounts due; post payments correctly in Maestro Care
  • Link orders and referrals entered in to Maestro Care by the providers to the appropriate visit
  • Interact and greet patients and visitors in a professional manner at all times. Be available and greet customers immediately upon presentation to the front desk
  • Inform our patients of any clinic /provider delays; offer alternatives including rescheduling appointments per the patients# request
  • Provide directions, organize escorts, and coordinate language interpreters. Arrange reasonable accommodations for patients with disabilities
  • Prepare for registrations by managing the missing registration items work queues as well reviewing any missed items from previous dates
  • Comply with all regulatory and compliance policies and procedures
  • Collect cash, check and credit payments on patient balances, deductibles and pre- payments and apply to the appropriate account
  • Balance and reconcile any discrepancies alerted in Maestro Care when batching out at the end of the day. Manage Cash Bag and Drawer throughout the day
  • Prepare bank deposits and take to central depository or bank, daily
6

Patient Service Associate Duke Cancer Institute Resume Examples & Samples

  • Strong verbal and written communication
  • Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
7

Patient Service Associate Resume Examples & Samples

  • Complete ancillary scheduling accurately, according to physician orders
  • Basic PC skills
  • Knowledge and understanding of telephone etiquette
  • We have multiple PSA positions available located across Raleigh. Some positions prefer Bilingual.**
  • **********************************************************************************************************************************************
8

Patient Service Associate Orthopaedics Resume Examples & Samples

  • Preparation for clinic and obtaining patient orders
  • Review listing of today's patients and next day patients. Complete prior preparation activities as required by clinic/department area
  • Act as a liaison for individuals requesting information on clinical services, referrals, research studies as appropriate. Ensure resolution of information requests
  • Work and clear registration, referral and orders work queues
  • Patient check-in, check out and payment collections
  • Identify correct patients in Maestro Care. Verify/update patient demographic and insurance data as needed. Run RTE (Real Time Eligibility) for any updates or changes to insurance
  • Complete check in: respond to alerts, warnings and confirmation checks
  • Refer patients with financial questions to the Financial Care Counselor
  • Present and educate patients on required forms (MSPQ, COA/COT, ABN). Obtain signatures on forms as required and process forms per policy
  • Collect co-payments, deductibles, prepayments and balances on accounts due; post payments correctly in Maestro Care. Provide receipt
  • Coordinate all procedures in accordance with physician /provider request
  • Reconcile cash discrepancies as required
  • Secure cash appropriately at all times during clinic hours. Return cash bag at end of shift to Cash Manager
  • Identify patient; review the Check Out screen or the After Visit Summary (AVS) for orders (same day or future), referrals and follow up information. Schedule as appropriate
  • Coordinate /schedule follow up appointments ensuring correct appointment type, location, provider and referring physician, as applicable
  • Scheduling test and procedures
  • Complete ancillary scheduling accurately, according to physician orders
  • Ensure all tests and consultations are scheduled in the correct sequence
  • Explain test preparations to patients, according to standard practice instructions
  • Customer Service, Safety and Work Culture
  • Interact with patients, visitors and staff in a professional manner at all times. Be available and greet patients and visitors immediately upon presentation
  • Meet or exceed patient expectations at each encounter. Anticipate patients' needs; inform patients of delays; offer alternatives (cafeteria, reschedule)
  • Consistently use "Words that Work" and RELATE in daily interactions with patients, their loved ones and each other
  • Provide directions, organize escorts, and arrange for interpreters and taxis as needed
  • Follow HEART /Service Recovery as needed and elevate concerns or situations to clinic leadership as soon as possible
  • Contribute to a positive work environment by living Duke's values and demonstrating expected behaviors
  • Report safety issues timely to clinic leadership and report personal safety incidents within 24 hours of occurrence
  • Answering telephone; delivering messages to physicians, nurses and others
  • Take complete messages, indicating time, date, caller, caller's phone number, name of recipient, action requested by caller, initials of messenger
  • Report obtained medical information from patients and referring physicians accurately, completely and timely
  • Disseminate messages according to practice communication standards
  • Review In basket for messages throughout the day and respond per clinic policy and procedure
  • Perform downtown procedures as necessary for patient check-in and order entry
  • Maintain printers, computers and supplies in the work area
  • Change paper, cartridges and manage paper jams in printers and faxes
  • Maintain adequate supplies at workstation
  • Inventory supplies and request re-order as necessary
  • Attend meetings and training sessions
  • Attend staff meetings and other clinic meetings as requested
  • Participate in all system, regulatory and policy training
  • Attend PSA education sessions
  • Comply with all regulatory and compliance policies and processes
  • Perform other related clerical duties as assigned by Service Access Manager
  • Strong verbal and written communication skills mandatory
  • Basic PC skills
  • Six months data entry experience
  • Medical terminology knowledge
  • Knowledge and understanding of telephone etiquette
  • Ability to organize and prioritize
  • Ability to provide oral and written instructions
  • Ability to interact professionally, tactfully and courteously with the public and coworkers
  • Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
  • Ability to establish and maintain effective relationships with other personnel
  • Ability to use appropriate grammar and spelling and composition in written commun
9

Patient Service Associate Resume Examples & Samples

  • Must participate in group activities requiring interpersonal skills and cooperation
  • Must be able to handle multiple assignments, conflicting demands or priorities
  • Must be able to move throughout the clinic environment throughout duration of shift
  • Must be able to lift 25 - 35 lbs
  • Must be about to carry 25 - 35 lbs
  • Must be able to push/pull 25 - 35lbs
10

Patient Service Associate Ortho Trauma H Resume Examples & Samples

  • Explain test preparations to patients, according to standard practice instructions
  • Report safety issues timely to clinic leadership and report personal safety incidents within 24 hours of occurrence
  • Inventory supplies and request re-order as necessary
  • Attend staff meetings and other clinic meetings as requested
11

Patient Service Associate H & J Resume Examples & Samples

  • Coordinate all procedures in accordance with physician /provider request
  • Identify patient; review the Check Out screen or the After Visit Summary (AVS) for orders (same day or future), referrals and follow up information. Schedule as appropriate
  • Coordinate /schedule follow up appointments ensuring correct appointment type, location, provider and referring physician, as applicable
  • Follow HEART /Service Recovery as needed and elevate concerns or situations to clinic leadership as soon as possible
  • Contribute to a positive work environment by living Duke's values and demonstrating expected behaviors
  • Disseminate messages according to practice communication standards
  • Ability to interact professionally, tactfully and courteously with the public and coworkers
12

Patient Service Associate Gi Resume Examples & Samples

  • Reconcile cash discrepancies as required
  • Secure cash appropriately at all times during clinic hours. Return cash bag at end of shift to Cash Manager
  • Participate in all system, regulatory and policy training
  • Strong verbal and written communication skills mandatory
13

Patient Service Associate Children s Health Center Resume Examples & Samples

  • Preparation for clinic and obtaining patient orders
  • Review listing of today's patients and next day patients. Complete prior preparation activities as required by clinic/department area
  • Act as a liaison for individuals requesting information on clinical services, referrals, research studies as appropriate. Ensure resolution of information requests
  • Work and clear registration, referral and orders work queues
  • Patient check-in, check out and payment collections
  • Identify correct patients in Maestro Care. Verify/update patient demographic and insurance data as needed. Run RTE (Real Time Eligibility) for any updates or changes to insurance
  • Complete check in: respond to alerts, warnings and confirmation checks
  • Refer patients with financial questions to the Financial Care Counselor
  • Present and educate patients on required forms (MSPQ, COA/COT, ABN). Obtain signatures on forms as required and process forms per policy
  • Collect co-payments, deductibles, prepayments and balances on accounts due; post payments correctly in Maestro Care. Provide receipt
  • Coordinate all procedures in accordance with physician /provider request
  • Reconcile cash discrepancies as required
  • Secure cash appropriately at all times during clinic hours. Return cash bag at end of shift to Cash Manager
  • Identify patient; review the Check Out screen or the After Visit Summary (AVS) for orders (same day or future), referrals and follow up information. Schedule as appropriate
  • Coordinate /schedule follow up appointments ensuring correct appointment type, location, provider and referring physician, as applicable
  • Scheduling test and procedures
  • Complete ancillary scheduling accurately, according to physician orders
  • Ensure all tests and consultations are scheduled in the correct sequence
  • Explain test preparations to patients, according to standard practice instructions
  • Customer Service, Safety and Work Culture
  • Interact with patients, visitors and staff in a professional manner at all times. Be available and greet patients and visitors immediately upon presentation
  • Meet or exceed patient expectations at each encounter. Anticipate patients' needs; inform patients of delays; offer alternatives (cafeteria, reschedule)
  • Consistently use "Words that Work" and RELATE in daily interactions with patients, their loved ones and each other
  • Provide directions, organize escorts, and arrange for interpreters and taxis as needed
  • Follow HEART /Service Recovery as needed and elevate concerns or situations to clinic leadership as soon as possible
  • Contribute to a positive work environment by living Duke's values and demonstrating expected behaviors
  • Report safety issues timely to clinic leadership and report personal safety incidents within 24 hours of occurrence
  • Answering telephone; delivering messages to physicians, nurses and others
  • Take complete messages, indicating time, date, caller, caller's phone number, name of recipient, action requested by caller, initials of messenger
  • Report obtained medical information from patients and referring physicians accurately, completely and timely
  • Disseminate messages according to practice communication standards
  • Review In basket for messages throughout the day and respond per clinic policy and procedure
  • Perform downtown procedures as necessary for patient check-in and order entry
  • Maintain printers, computers and supplies in the work area
  • Change paper, cartridges and manage paper jams in printers and faxes
  • Maintain adequate supplies at workstation
  • Inventory supplies and request re-order as necessary
  • Attend meetings and training sessions
  • Attend staff meetings and other clinic meetings as requested
  • Participate in all system, regulatory and policy training
  • Attend PSA education sessions
  • Comply with all regulatory and compliance policies and processes
  • Perform other related clerical duties as assigned by Service Access Manager
  • Strong verbal and written communication skills mandatory
  • Basic PC skills
  • Six months data entry experience
  • Knowledge and understanding of telephone etiquette
  • Ability to provide oral and written instructions
  • Ability to interact professionally, tactfully and courteously with the public and coworkers
  • Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
  • Ability to establish and maintain effective relationships with other personnel
  • Ability to use appropriate grammar and spelling and composition in written communication
14

Patient Service Associate Duke Cancer Institute Resume Examples & Samples

  • Preparation for clinic and obtaining patient orders
  • Review listing of today's patients and next day patients. Complete prior preparation activities as required by clinic/department area
  • Act as a liaison for individuals requesting information on clinical services, referrals, research studies as appropriate. Ensure resolution of information requests
  • Work and clear registration, referral and orders work queues
  • Patient check-in, check out and payment collections
  • Identify correct patients in Maestro Care. Verify/update patient demographic and insurance data as needed. Run RTE (Real Time Eligibility) for any updates or changes to insurance
  • Complete check in: respond to alerts, warnings and confirmation checks
  • Refer patients with financial questions to the Financial Care Counselor
  • Present and educate patients on required forms (MSPQ, COA/COT, ABN). Obtain signatures on forms as required and process forms per policy
  • Collect co-payments, deductibles, prepayments and balances on accounts due; post payments correctly in Maestro Care. Provide receipt
  • Coordinate all procedures in accordance with physician /provider request
  • Reconcile cash discrepancies as required
  • Secure cash appropriately at all times during clinic hours. Return cash bag at end of shift to Cash Manager
  • Identify patient; review the Check Out screen or the After Visit Summary (AVS) for orders (same day or future), referrals and follow up information. Schedule as appropriate
  • Coordinate /schedule follow up appointments ensuring correct appointment type, location, provider and referring physician, as applicable
  • Scheduling test and procedures
  • Complete ancillary scheduling accurately, according to physician orders
  • Ensure all tests and consultations are scheduled in the correct sequence
  • Explain test preparations to patients, according to standard practice instructions
  • Customer Service, Safety and Work Culture
  • Interact with patients, visitors and staff in a professional manner at all times. Be available and greet patients and visitors immediately upon presentation
  • Meet or exceed patient expectations at each encounter. Anticipate patients' needs; inform patients of delays; offer alternatives (cafeteria, reschedule)
  • Consistently use "Words that Work" and RELATE in daily interactions with patients, their loved ones and each other
  • Provide directions, organize escorts, and arrange for interpreters and taxis as needed
  • Follow HEART /Service Recovery as needed and elevate concerns or situations to clinic leadership as soon as possible
  • Contribute to a positive work environment by living Duke's values and demonstrating expected behaviors
  • Report safety issues timely to clinic leadership and report personal safety incidents within 24 hours of occurrence
  • Answering telephone; delivering messages to physicians, nurses and others
  • Take complete messages, indicating time, date, caller, caller's phone number, name of recipient, action requested by caller, initials of messenger
  • Report obtained medical information from patients and referring physicians accurately, completely and timely
  • Disseminate messages according to practice communication standards
  • Review In basket for messages throughout the day and respond per clinic policy and procedure
  • Perform downtown procedures as necessary for patient check-in and order entry
  • Maintain printers, computers and supplies in the work area
  • Change paper, cartridges and manage paper jams in printers and faxes
  • Maintain adequate supplies at workstation
  • Inventory supplies and request re-order as necessary
  • Attend meetings and training sessions
  • Attend staff meetings and other clinic meetings as requested
  • Participate in all system, regulatory and policy training
  • Attend PSA education sessions
  • Comply with all regulatory and compliance policies and processes
  • Perform other related clerical duties as assigned by Service Access Manager
  • Strong verbal and written communication skills mandatory
  • Basic PC skills
  • Six months data entry experience
  • Medical terminology knowledge
  • Knowledge and understanding of telephone etiquette
  • Ability to organize and prioritize
  • Ability to provide oral and written instructions
  • Ability to interact professionally, tactfully and courteously with the public and coworkers
  • Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
  • Ability to establish and maintain effective relationships with other personnel
  • Ability to use appropriate grammar and spelling and composition in written communication
15

Patient Service Associate Regional Psychiatry Resume Examples & Samples

  • Review listing of today's patients and next day patients. Complete prior preparation activities as required by clinic/department area
  • Act as a liaison for individuals requesting information on clinical services, referrals, research studies as appropriate. Ensure resolution of information requests
  • Patient check-in, check out and payment collections
  • Identify correct patients in Maestro Care. Verify/update patient demographic and insurance data as needed. Run RTE (Real Time Eligibility) for any updates or changes to insurance
16

Patient Service Associate Resume Examples & Samples

  • Work requires related medical clerical experience sufficient to acquire skills in transcribing medical terminology
  • Age specific competencies
  • Must be able to lift 10 lbs
  • Must be about to carry 10 lbs
  • Must be able to push/pull 10 lbs
17

Patient Service Associate Resume Examples & Samples

  • Demonstrated ability to organize and prioritize work, provide oral and written instructions,interact tactfully with customers and establish and maintain effective relationships with others
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information,collecting payments and maintaining records and forms
  • Must be flexible with clinic work hours
  • Must be able to travel between clinic locations
  • Must be able to handle high call volumes throughout the day
  • Must be able to handle multiple assignments,conflicting demands or priorities in a busy clinic environment
  • Must maintain attention to detail over extended periods of time and be continually aware of variations in changing situations
  • Must be able to sit, stand and move throughout the clinic environment throughout the day
  • Must be able to lift or carry 25 lbs
18

Patient Service Associate Resume Examples & Samples

  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities
  • Enter pre-visit orders and prepare new patient charts
  • Attach HIPPA/Medicare documents to the encounter forms
  • Check-in patient upon arrival in the practice. Identify correct patient information in EPIC
  • Verify patient demographic data
  • Edit EPIC as needed
  • Accurately identify the appropriate account for patient visit
  • Completes all EPICcheck-in files and manage all appropriate alerts
  • Collect and post co-payments and balances on accounts due
  • Imprint all patient specific chart documents and requisition/transmittal documents
  • Coordinate all labs/procedures as requested
  • Maintain private physician office charts
  • Prepare encounter forms
  • Investigate and account for missing encounter forms
  • Batches encounter forms or charge posting in EPIC
  • Answer telephone, take and deliver messages to physicians, nurses and others
19

Patient Service Associate Resume Examples & Samples

  • Pick up office charts, medical records, reports, petty cash and collections bag
  • Check-in patient upon arrival in the practice
  • Identify correct patient information in Maestro Care
  • Edit Maestro Care as needed
  • Prepare encounter forms. Investigate and account for missing encounter forms
  • Batches encounter forms or charge posting in Maestro Care
  • Must be able to work 8:30am - 5:00 pm
  • Must be willing to travel between two practice locations to provide coverage when needed
  • Must be able to lift, carry, and push/pull 25 lbs
20

Patient Service Associate Resume Examples & Samples

  • Scanning and faxing
  • Handle office supplies and restock
  • MUST be able to lift, carry, push and pull 30 lbs
  • HIPPA compliant
  • Must be able to lift XX lbs. we have 30 lbs
  • Must be able to push/pull XX lbs. (push wheelchairs)
21

Patient Service Associate Resume Examples & Samples

  • Pickup X-rays, office charts,medical records, reports, petty cash and collections bag
  • File history sheets, ancillary reports and all other required
  • Must be able to travel between clinic locations on a regular basis
  • Must be able to move throughout the clinic environment for the duration of the shift
  • Must be able to lift/carry/push/pull 20 pounds
  • Patient record documentation
  • Present and educate patients on required forms, obtain signature and document in Maestro Care as required by policy and procedure
  • Answer telephone, schedule appointments, take and deliver messages to physicians, nurses and others
  • Basic computer and data entry skills.Knowledge of medical terminology and telephone etiquette
  • Must be able to work under time pressure in a busy clinic environment
  • Must be present on site for 8 hour shift during standard clinic hours
22

Patient Service Associate Resume Examples & Samples

  • Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field
  • Experience in effectively coordinating multiple tasks or activities
  • Must be able to work under time pressures in a busy clinic/office environment
  • Must participate in group activities requiring interpersonal skills & cooperation
  • Must travel between locations on needed basis
  • Must be able to handle multiple assignments, conflicting demands &priorities
  • Must be able to move throughout office environment throughout day
  • Must be able to carry 25 - 35 lbs
23

Patient Service Associate Resume Examples & Samples

  • Strong verbal and writtencommunication
  • Demonstrated ability toorganize and prioritize work, provide oral and writteninstructions, interact tactfully with customers andestablish andmaintaineffective relationships withothers
  • Must be able to work under time pressures in a busy clinicenvironment
  • Must be present on site for 8 hour shifts during standard clinichours
  • Must participate in group activities requiring interpersonal skillsand cooperation
  • Must beable to handle multiple assignments, conflicting demands orpriorities
  • Must maintain attention to detail over extended period of time, andbe continuallyaware of variations in changing situations
  • Must be able to move throughout the clinic environment throughoutduration of shift
  • Must be able to lift 25 - 35 lb
  • Must be ableto reach for objects by extending arms
  • Minimum of one year of work experience in directly communicating andproviding service topatients or public; preferably in a healthcare related field
  • Experience in effectively coordinatingmultiple tasks or activities
  • Must be able to work under time pressures in a busy clinic/officeenvironment
  • Must be present on site for 8 hour shifts during standard businesshours
  • Must be able to reactquickly and immediately respond to emergencies
  • Must travel betweenlocations on needed basis
  • Must be able to handle multiple assignments, conflicting demands & priorities
24

Patient Service Associate Resume Examples & Samples

  • Maestro will be used to assist with patient and visitor way finding
  • Actively meet, greet and assist patients, guest and colleagues with general patient information and way finding (May be assigned to multiple location within the same workday based upon need)
  • The ability to walk and stand for long periods of time (not a stationary position)
  • The ability to Independently walk to various Duke clinics and hospital locations in a way finding capacity
  • Follow HIPPA privacy policy guild lines
  • Assist as needed on patient information phone line using the Cisco system
  • Ability to exercise judgment to accurately triage inquiries
25

Patient Service Associate Resume Examples & Samples

  • Knowledge of EPIC a plus
  • Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.Experience in effectively coordinating multiple tasks or activities
  • Must be able to handle multiple assignments,conflicting demands & priorities
  • Must be able to lift 30 lbs
  • Must be able to carry 30 lbs
26

Patient Service Associate Resume Examples & Samples

  • Must be able to work under pressure in a busy clinic environment
  • Ability to maintain attention to detail and be aware of variations in changing situations
  • Ability to multitask and handle multiple assignments
  • Must be able to carry 10 lbs
  • Able to push/pull 10 lbs
  • Able to reach for objects by extending arms
27

Patient Service Associate Orthopaedics Resume Examples & Samples

  • Strong verbal and written communication
  • Basic PC and data entry skills
  • Knowledge of medical terminology and telephone etiquette
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
28

Patient Service Associate Resume Examples & Samples

  • Pickup X-rays, office charts, medical records, reports, petty cash and collections bag
  • Report obtained medical information from patients and referring physicians accurately,completely and timely
  • Demonstrated ability to organize
  • And prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective
  • Relationships with others
  • Must be able to apply specific departmental
  • Policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
29

Patient Service Associate Resume Examples & Samples

  • Perform a variety of duties associated with registering patients for practice services; create charts complete with all required documents of DUHS and our clinic, prepare charge tickets for next days clinic, ensure completion of forms or interview patients to record history and determine financial status, insurance coverage and sponsor eligibility; classify patients according to ability to pay and obtain billing authorization and enter patient data into Epic on computer
  • Registers new patients and update existing patient demographics in Epic by collecting patient detailed patient information including personal and financial information
  • When patients are arrived in Epic all edits should be cleared, easing the way for the claim to be submitted to payer
  • Work Queues should be cleared daily to prevent claims from being held up
  • Answer phones quickly, courteously, professionally to give callers a great first impression of the clinic
  • Take messages, transfer calls and provide information to other Duke departments and ancillary facilities
  • Engage all internal and external customers in an exemplary manner
  • Schedule and re-schedule appointments for new and return patients in Epic within the guidelines drafted by the medical providers, check financial assignments regularly to insure patient eligibility, request assistance of management if assistance is required
  • Provide routine information regarding practice services and direct patients to assigned areas and other locations upon request
  • Review and post charges to patient accounts in Epic form charge tickets
  • As charges are posting,all edits should be cleared enabling charges to posted cleanly
  • Receive cash, check and credit card payments from patients and issue receipts, make change as necessary
  • At end of shift balances receipts and prepare daily cash reports
  • Maintain adequate stock of supplies and forms used in the ordinary course of job responsibilities,notifying manager to order additional supplies as stock is low
  • Responds to patients', prospective patients, and visitor inquiries in a courteous manner
  • Rotate arrival and checkout positions as needed keep skills sharp at scheduling appointments, arriving patients and posting charges to aid the office in times of absence
  • Exhibit exemplary behavior at all times at the front desk where patients receive their early impressions of the office
  • Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended
  • Other duties as may be requested
  • Must be able to sit and/or stand for long periods of time during 8 hour shift
  • Must be able to work till 6 pm or later on a nightly basis
  • Must work from different workstations on regular basis
  • Must be able to lift 45 lbs
  • Must be about to carry 45 lbs
  • Ability to establish and maintain effective relationships with other personnel and the staff of other organizations - all internal and external customers
  • Ability to deal courteously and professionally with the public
  • Ability to operate a computer and willingness to learn new computer skills
  • Must have received formal Epic training in Scheduling, Arrivals, Cash Management, Charge Entry, and Work Queue Maintenance
30

Patient Service Associate Resume Examples & Samples

  • Check-in on arrival, double identifiers for patient verification, and update all demographics in Maestro. Make all necessary edits. Present patients with any required forms for visits. Complete all Maestro check-in fields and clear all maestro alerts
  • Open daily cash management batch for collecting payments and close each batch at the end of each business day adhering to all cash management processes and policies
  • Review all workfiles/work ques in Maestro and make sure to make all necessary adjustments/changes to clear any issues related to the patient account
  • Manage the Signature Care referral work que with the goal that all will be addressed and completed within 24 hours of submission
  • Check-out patients and make return appointments
  • Answer telephone live
  • Strong verbal and written communication skills required
  • Basic working knowledge of PC and data entry skills
  • Must possess good organizational skills and the ability to prioritize assigned task
  • Must maintain a professional and effective relationship with others
  • Must be able to apply departmental and clinic policies, rules, and regulations to all aspects of the work performed
  • Minimum of one year work experience directly related to communicating and providing service to patients or the public; preferably in a health related environment
  • Experience in effectively coordinating and managing multiple task and/or activities
  • Must be able to lift 20 lbs
  • Must be able to push/pull 20 lbs
  • Must be able to carry 20 lbs
31

Patient Service Associate Resume Examples & Samples

  • Identify correct patient information in EPIC
  • Completes all EPIC check-in files and manage all appropriate alerts
  • Experience ineffectively coordinating multiple tasks or activities
  • Must be present on site for 8-10 hour shifts during standard clinic hours
  • Must work as late person 2-3 times per week
  • Must be able to react quickly, calmly and immediately respond to emergencies
  • Must travel between 3 of our locations as well as other as needed
  • Must work some rotating Saturdays
32

Patient Service Associate Resume Examples & Samples

  • Coordinates office communication flow
  • Responsible for maintaining and recording patient schedule
  • Provides assistance to other team members when needed
  • Coordinate flow of insurance information with the clinic sites and corporate office
  • Must be able to work cooperatively in a team environment
33

Patient Service Associate Duke Cancer Center Raleigh Resume Examples & Samples

  • Complete check in: respond to alerts, warnings and confirmation checks
  • Answering telephone; delivering messages to physicians, nurses and others
  • Report obtained medical information from patients and referring physicians accurately, completely and timely
  • Maintain printers, computers and supplies in the work area
  • Ability to establish and maintain effective relationships with other personnel
34

Patient Service Associate Resume Examples & Samples

  • Payroll
  • Capital
  • Purchasing
35

Patient Service Associate Resume Examples & Samples

  • Receives and processes payments associated with services rendered and reconciles daily services and activities
  • Ability to work in a “team friendly” environment with peers, clinical staff and management of all levels
  • Ensures timely and efficient patient check-in. Greets patients and families in a professional and customer friendly manner. Obtains demographic and insurance information. Ensures essential patient information is properly collected and entered into the hospital registration system. Complete financial/consent forms if necessary and assist families with financial guidance of insurance coverage (as needed)
  • Schedules patients for appointments according to pre-established practice guidelines (as needed). May be asked to call families to confirm appointment times or prepare families for visit such as request for referrals
  • Strong Customer Service skills, organizational skills and critical thinking skills needed and the ability to work independently with minimal supervision at times. May be asked to oversee or assist with coverage or to assist peers or supervisor with any of the tasks listed above
  • High School graduate with three (3) years of experience in healthcare and /or physician billing and/or registration and/or medical office experience
  • Customer Service background required
  • Bachelor’s degree or college equivalent - preferred
36

Patient Service Associate Resume Examples & Samples

  • High school graduator or equivalent
  • Preferred: One (1) year customer service experience (face to face), insurance verification and/or registration experience, knowledge of Encompass (Epic), knowledge of regulations pertinent to patient access processes
  • Completes UDT/BAT training within 6 months of hire
  • Completion of Healthcare Business Insight’s Patient Access Certification Program within 6 months of hire
37

Patient Service Associate Resume Examples & Samples

  • Ensures timely and efficient patient check-in process. Greets patients and families in professional and customer service friendly manner. Obtains demographics, pharmacy and insurance information. Ensures essential patient information is properly collected and entered into the hospital registration system
  • Able to work in a “team friendly” environment with peers, clinical staff and management of all levels
  • Receives and processes payments associated with services rendered and reconciles daily services and end of day activities
  • Confirms insurance eligibility of patient. Ensures all insurance information and requirements are adhered to as well as collects referrals, authorizations, and/or scripts from families and complete financial and consent forms if necessary
  • Calls families when appropriate to discuss referrals or authorizations needed for the appointment
  • Schedules follow up appointments (as needed) & enter diagnosis codes according to pre-established practice guidelines
  • Experience in healthcare, physician billing, registration, medical office, and/ or customer service preferred
  • Two Year Degree or college equivalent preferred
38

Patient Service Associate Resume Examples & Samples

  • Ability to use appropriate grammar, spelling and composition in written communication
  • Ability to interact professionally, tactfully and courteously with the public and other personnel
  • Must be able to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
  • Minimum of one year of work experience in directly communicating and providing customer service to patients or public; preferably in a healthcare related field
  • Must travel between locations on an as needed basis
39

Patient Service Associate Resume Examples & Samples

  • Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated byprocedure.Coordinate all labs/procedures as requested. Maintain private physician office charts
  • Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care
  • Schedule tests and procedures. Complete and distribute ancillary service requisitions
  • Explain billing to patients according to PRMO credit and collectionpolicies.Determine the amount of cash to be collected based on insurance plan.6. Checkout patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures
  • Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards
40

Patient Service Associate Resume Examples & Samples

  • Initiates prior authorization and completes insurance eligibility verifications for all incoming referrals, making direct contact with insurance entities for initial visit authorization. Obtains appropriate documentation and forms for current and subsequent authorization
  • Inputs authorizations into patient accounting system on an ongoing basis. Completes tracking and trending reports from the patient accounting system as requested by the department director
  • Coordinates with Clinical Patient Service Associate regarding referrals of patients whose payment source is questionable. Collects and reports referral information and data. Verifies initial payer information and validates payer information. Works with HMO's and commercial insurances to identify home care benefits
  • Obtains authorization from governmental/nongovernmental third party payers, validates Medicare information and correct billing for home care services. Completes monthly title 19 verification, and redirecting tasks that require professional clinical input
  • Enters and maintains clinician working schedules in patient scheduling system. Completes the scheduling process for professional and paraprofessional staff on an ongoing basis. Supports field staff requests to schedule interpreters and verify times for visits that require interpreter services. Assists with preparation of weekend work assignments for field clinicians
  • Logs and tracks information as requested and defined to monitor processes. Triages open visits while working with the Case Manager. Provides updated census, monthly team and on call schedules and staff listing. Assists with preparation of weekend work assignments for field clinicians
  • Maintains communication with all appropriate departments, insurance companies, patients, and patient families
  • Collaborates with patient accounting department in response to nongovernmental, third party payer denial/rejections as appropriate and in regard to billing issues with billing sequence set up
  • 1 to 2 years post high school education/training in medical or business field preferred
  • 1 to 2 years home care insurance/billing or managed care environment experience
  • Medical field/medical terminology background desired
  • Scheduling: Knowledgeable in assigning appropriate amount of resources to meet business need
41

Patient Service Associate Resume Examples & Samples

  • Minimum of one year of work experience indirectly communicating and providing service to patients or public; preferably in a healthcare related field
  • Must be present on site for 8-hour shifts during standard business hours
  • Must participate in-group activities requiring interpersonal skills & cooperation
  • Must maintain attention to detail over extended period
  • Must be able to lift 25 lbs
  • Must be able to carry 25 lbs
42

Patient Service Associate Patient Information Services Resume Examples & Samples

  • Ability to use Maestro to assist with patient and visitor way finding. Actively meet, greet and assist patients, guest and colleagues with general patient information and way finding (May be assigned to multiple locations within the same workday based upon need)
  • The ability to independently walk to various Duke clinics and hospital locations in a way finding capacity
  • Must possess professional appearance and manner
  • Follow HIPPA privacy policy guide lines
  • Able to access patient information
  • Identify patients who have special needs (obtain wheelchairs and/or arrange wheelchair transport through patient transport)
  • Take special requests, document/log information and forward to Concierge for resolution
  • Forward any patient advocacy concerns to Patient Visitor Relations staff
  • Demonstrate excellent verbal communication skills and the ability to function with empathy, friendliness and compassion when interacting with patients, guest and vendors
  • Ability to exercise judgement to accurately triage inquiries
  • Flexibility with hours; evenings, weekends and holidays required
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
43

Patient Service Associate Resume Examples & Samples

  • Offers a sincere welcome to every patient / guest of MOB8; provides guests with exceptional arrival anddeparture experience. Answers questions and offers information and assistance related to guest / patient requests
  • Maintains a high-standard of customer service and hospitality
  • Approaches, greets and offers verbal assistance and direction to patients and visitors entering MOB8
  • Possesses high-level understanding of building layouts (MOB8/DRaH) and ability to direct patients to all areas of the campus by the most efficient route
  • Addresses all complaints and concerns that occur in designated work areas and reports regularly to appropriate managers
  • Handles patient complaints up to the point where manager intervention is required
  • Assists in the control / flow of traffic in front of the office building; reroutes traffic; provides information and direction to patients and visitors; contacts escort services to assist withtransport of patients from MOB8 to DRaH as needed
  • Reports obstructed access and safety hazards timely
  • Follows prescribed protocols and assists in the safe egress of patients / guests during emergency evacuations
  • Assists in maintaining order and cleanliness in MOB8’s lobby and entrance. Maintains neat and professional appearance
  • Performs other related duties incidental to the work described herein
  • Ability to communicate clearly both in verbal and written forms
  • Ability to stand / walk for 8 hours daily
  • Ability to withstand work in all weather conditions with intermittent exposure to the outdoors
  • Ability to flex break periods/lunch independently to coincide with low clinic-volume periods
  • Ability to use guest services related items such as scanners, printers, radios
44

Patient Service Associate Duke Children s Specialty Gi Brier Creek Resume Examples & Samples

  • Work and clear registration, referral and orders work queues
  • Refer patients with financial questions to the Financial Care Counselor
  • Perform downtown procedures as necessary for patient check-in and order entry
  • Attend meetings and training sessions
  • Ability to provide oral and written instructions
  • Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
45

Patient Service Associate Resume Examples & Samples

  • Registers Emergency Department patients: arrives patients in Epic, places ID band on patient and checks for accuracy, captures all demographic and insurance information, verifies insurances, documents emergency contacts and guarantor, create hospital account, assures all consents and other hospital forms are signed by parent/guardian/MD. Use of JACO Ultralite 100 WOW Cart will be required as part assignment sheet
  • Collect Emergency Department co-pays from patients when applicable and posts to correct account. Balances cash drawer at end of shift
  • Registers all trauma and resuscitations patients. Tapes all traumas and resuscitations while in progress. Follows direction of trauma attending in paging additional staff as needed, etc
  • Monitors and responds to the patient Nurse Call System. Pages MD/nurse/tech/trauma team etc. as applicable. Sends out all trauma, resuscitations and disaster/decon pages to appropriate ED teams. Responds to patient requests via nurse call
  • Downloads outside radiology scans as needed. Notifies PACs that scan are ready
  • Answers all incoming calls to teams. Pages MDs for consults and other needs as requested or required
  • Completes outpatient arrivals or registrations (radiology, labs, research) after hours as needed
  • Notifies leadership and FHCP of all self-pay patients. Notified FHCP of all Charity Care cases seen in the ED. Notified International Medicine of all international patient seen in the ED
  • Must be able to work in a “team friendly” environment with peers, clinical staff and management of all levels
  • Must show strong customer service, organizational and critical thinking skills. Must have the ability to work independently with minimal supervision at times
  • Assures teams are stocked with needed supplies and forms
  • Performs receptionist activities responding to inquiries, assisting the customer courteously and in accordance with department procedures