Patient Service Specialist Resume Samples

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RM
R McCullough
Rafael
McCullough
4343 Twila Flats
San Francisco
CA
+1 (555) 397 7300
4343 Twila Flats
San Francisco
CA
Phone
p +1 (555) 397 7300
Experience Experience
Phoenix, AZ
Patient Service Specialist
Phoenix, AZ
Homenick-Nicolas
Phoenix, AZ
Patient Service Specialist
  • Coordinate and execute preparation materials and execute and track medical-legal approval processes (ZINC)
  • Provides on-site or remote support for other clinics as requested by management
  • Provides accurate patient, medical, financial, or procedural information to patients
  • Provides patients with an explanation of their benefits and thoroughly answers all questions
  • Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
  • Provides specified patient care activities under the on-site supervision of a licensed clinician, unless otherwise prohibited by state statues
  • Accurately reports visits and referrals via InSync on a daily basis in accordance with established timelines
Dallas, TX
Appointment Center Patient Service Specialist
Dallas, TX
Quitzon-Bins
Dallas, TX
Appointment Center Patient Service Specialist
  • Communicates scheduling information, instructions and directions
  • Processes intranet appointment scheduling requests
  • Determines appointment type and urgency then schedules appointments
  • Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
  • Other duties as assigned
  • Captures and verifies referrals and cancellation reasons, insurance coverage and physician data
  • Provides telephone support; assumes responsibility for copying, faxing, and developing and maintaining filing systems
present
Dallas, TX
Front Office / Patient Service Specialist
Dallas, TX
Dickens-Pagac
present
Dallas, TX
Front Office / Patient Service Specialist
present
  • Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow
  • Travel to non-home location clinic or other site for training or coverage when necessary
  • Work with patients, doctors, payors, billing centers, and internal departments of KORT and Select Medical to resolve concerns and problems
  • Foster and support a workplace culture that emphasizes the importance of Customer Service
  • Maintain a system of controls for cash receipts, including daily entry in documentation and billing systems and daily reconciliation processes to ensure proper handling of monies received
  • Administer quality assurance programs to ensure patient satisfaction with facility
  • Perform other duties as requested
Education Education
School Degree in Dexterity
School Degree in Dexterity
Kean University
School Degree in Dexterity
Skills Skills
  • Strong enthusiasm with a drive to succeed and the ability to work indepently
  • Ability to prepare professional written and electronic correspondence to multiple levels of clients, both internal and external
  • Ability to work in a fast paced environment with demonstrated ability to simultaneously manage multiple competing tasks and demands
  • Ability to adhere to the Core Values of the Company
  •  The ability to organize and manage multiple priorities
  • Extensive working knowledge of MS Word and MS Outlook
  • Advanced knowledge of MS Excel & MS PowerPoint
  •  Strong team player; and
  • Ability to maintain a high level of accuracy in preparing and entering information
  •  Approachability
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15 Patient Service Specialist resume templates

1

Appointment Center Patient Service Specialist Resume Examples & Samples

  • Provides customer service to patients by coordinating services, directing callers to appropriate scheduling area and providing special instructions
  • Determines appointment type and urgency then schedules appointments
  • Communicates scheduling information, instructions and directions
  • Captures and verifies referrals and cancellation reasons, insurance coverage and physician data
  • Processes intranet appointment scheduling requests
  • Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
  • Maintains acceptable performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork, and medical terminology
  • Monitors combined registration reports, AHIQA. Identifies patients in need of financial counseling to facilitate payment then aligns correct insurance coverage with type of service provided and processes insurance registration
  • Utilizes customer service skills to resolve patient's concerns and issues
  • Three years high touch customer experience, or three years of Cleveland Clinic Epic experience or has completed CC Epic scheduling and registration and appointment center training
  • Must be able to type 30 WPM
2

Patient Service Specialist Resume Examples & Samples

  • Checks patients in and out and makes appointments as indicated
  • Answers phones
  • Monitors and resolves registration errors
3

Patient Service Specialist Mckees Rock PA Resume Examples & Samples

  • Answering telephones, faxing, filing, etc
  • Scheduling patients
  • Ability to use all necessary office equipment (faxes, copiers, telephones, etc.)
4

Patient Service Specialist Resume Examples & Samples

  • Excellent verbal, written and interpersonal communication
  • Knowledge of patient registration procedures and documentation
  • Knowledge of medical insurance claims procedures and documenation
  • Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment
  • A minimum of 2 years’ experience required
5

Patient Service Specialist Resume Examples & Samples

  • Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing
  • Inputs patient registration information into computer registration system and verifies accuracy of information
  • Provides accurate patient, medical, financial, or procedural information to patients
  • Discusses financial arrangements and issues with patients and/or family members
  • Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support
  • Prepares required forms orders and maintains inventory of supplies as required
6

Patient Service Specialist Resume Examples & Samples

  • Location/Facility – Baylor Scott & White Clinic-Temple
  • High School Diploma or G.E.D. required; Associates Degree is preferred
  • 2 years of experience required
7

Patient Service Specialist Resume Examples & Samples

  • Supports the assess and monitoring of the impact and execution of current patient service offerings
  • Support in managing third party patient support providers, including handling of the budget
  • Manages purchase orders and processes accounts payable invoices
  • Completes expense reports for Head of Patient Services DACH using the provided electronic system
  • Coordinate and execute preparation materials and execute and track medical-legal approval processes (ZINC)
  • Management of contracts with external suppliers and Health care professionals (HCP)
  • Schedules meetings and makes travel arrangements for department members, visitors, partners and vendors as necessary
  • Provides telephone support; assumes responsibility for copying, faxing, and developing and maintaining filing systems
  • Medical diploma (nurse) is preferred
  • Understanding of the patient support environment
  • Strong enthusiasm with a drive to succeed and the ability to work indepently
  • Ability to drive projects, to manage processes and to deliver results
  • Extensive working knowledge of MS Word and MS Outlook
  • Advanced knowledge of MS Excel & MS PowerPoint
  • Experience with purchase orders and accounts management systems/software (preferably SAP)
  • Requires strong attention to detail in composing materials (inlc. material), establishing priorities, scheduling meeting and arrange travel itineraries
  • Ability to work in a fast paced environment with demonstrated ability to simultaneously manage multiple competing tasks and demands
  • Ability to maintain a high level of accuracy in preparing and entering information
8

Patient Service Specialist Resume Examples & Samples

  • Maintains a friendly and welcoming relationship with all patients and clients, including among others, physicians, physician office staff, attorneys and nurse case managers
  • Utilizing the Clinic Checklist / Maintenance Log, completes tasks of daily back office duties, weekly cleanings and monthly cleanings, maintaining overall cleanliness and neatness of clinic. Turns in the checklist/log at the end of the week for Clinic Director signature
  • Provides on-site or remote support for other clinics as requested by management
  • Strong team player; and
  • Problem solving
9

Patient Service Specialist Eastern Location Resume Examples & Samples

  • Clearly communicates with all ATI staff, including clinical and corporate employees, in a friendly and
  • Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
  • Completes review of clinic charges to ensure all required information is present. Completes the coding edit process until all edits are clear. Posts charges according to established timelines
  • Accurately reports visits and referrals via InSync on a daily basis in accordance with established
  • Tracks Medicare Plan of Care completion and ensures we obtain physician signatures on all necessary documents
  • Accurately accounts for all hours worked
  • Fluency (spoken and written) may be required based on the needs of the specific clinic Non-Essential Functions
  • Priority setting
10

Patient Service Specialist Resume Examples & Samples

  • Ability to maintain a friendly and welcoming relationship with all patients and clients, including physicians, attorneys and nurse case managers
  • Ability to travel to multiple clinics to serve as Front Office Coordinator as needed
  • Ability to accurately follow Front Office daily checklist in accordance with given timeframes
  • Responsible for answering phones and greeting patients per customer service guidelines
  • Responsible for daily communication with Corporate Billing Department
  • Maintain all paperwork related to attorney communication for case management
  • Responsible for entering patient information into computer system and ensuring accuracy &
  • Review physical therapists charge entries in computer system and check for accuracy against daily
  • The ability to build and maintain confidence and credibility with all clients and employees
  • Ability to provide translation services, if bilingual, as needed for patient translations
11

Patient Service Specialist Resume Examples & Samples

  • Schedules new patients and collects all necessary information in order to verify insurance with carrier and accurately and completely enters patient information and demographics into computer system
  • Submits patient insurance information to CIV in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
  • Obtains and tracks all necessary authorizations and pre-certifications as required by payors
  • Accurately reports visits and referrals via InSync on a daily basis in accordance with established timelines
  • Works all assigned InSync queues on a daily basis to ensure all errors are corrected and requests are responded to in a timely fashion
  • Experience in a service based industry preferred Skills and Abilities
12

Patient Service Specialist Resume Examples & Samples

  • Greeting patients
  • Verifying insurance (previous experience HIGHLY preferred)
  • Scheduling appointments
  • Answering telephones, faxing, etc
13

Front Office / Patient Service Specialist Resume Examples & Samples

  • Coordinate patient charts and appointments to ensure timely service
  • Verify insurance eligibility of patients and authorization to determine if services are covered
  • Provide information to patients advising them of their financial responsibility and payment required at each visit
  • Administer quality assurance programs to ensure patient satisfaction with facility
  • Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow
  • Maintain a system of controls for cash receipts, including daily entry in documentation and billing systems and daily reconciliation processes to ensure proper handling of monies received
  • Foster and support a workplace culture that emphasizes the importance of Customer Service
  • Work with patients, doctors, payors, billing centers, and internal departments of KORT and Select Medical to resolve concerns and problems
  • Adjust work schedule, in the event the needs of the facility change
  • Travel to non-home location clinic or other site for training or coverage when necessary
  • Medical billing and administrative experience preferred
  • Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians
  • Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service
14

Patient Service Specialist Resume Examples & Samples

  • Health, Dental and Vision Insurance
  • Disability
  • 401K
  • Much More
15

Patient Service Specialist Resume Examples & Samples

  •  Provides patients with an explanation of their benefits and thoroughly answers all questions
  •  Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
  •  Utilizing the Clinic Checklist / Maintenance Log, completes tasks of daily back office duties, weekly cleanings and monthly cleanings, maintaining overall cleanliness and neatness of clinic. Turns in the checklist/log at the end of the week for Clinic Director signature
  •  Completes review of clinic charges to ensure all required information is present. Completes the coding edit process until all edits are clear. Posts charges according to established timelines
  •  Tracks Medicare Plan of Care completion and ensures we obtain physician signatures on all necessary documents
  •  Efficiently and accurately uses office equipment, including fax machine, copier, scanner, and computer
  •  Provides on-site or remote support for other clinics as requested by management
  •  Accurately accounts for all hours worked
  •  Ability to adhere to the Core Values of the Company
  •  Creativity
  •  Problem solving
  •  Time management
16

Patient Service Specialist Resume Examples & Samples

  • Week 1: 6:30-3:30
  • Week 2: 7:00-4:00
  • Week 3: 8:00-5:00
  • Week 4: 9:00-6:00
17

Patient Service Specialist Floater Resume Examples & Samples

  • Ability to clearly communicate with all levels of staff, including clinical and corporate, in a friendly and courteous manner
  • Responsible for overall creation and maintenance of patient charts, including accurate documentation of phone calls, missed appointments, and filing
  • The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship
  • Provide physical therapy technician services ( cleaning therapy beds, laundry, organizing supplies and closets, ensuring safety of the clinic and machinery)
  • Ability to serve as a patient Driver as needed