Patient Service Specialist Resume Samples
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Patient Service Specialist Resume Samples
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RM
R McCullough
Rafael
McCullough
4343 Twila Flats
San Francisco
CA
+1 (555) 397 7300
4343 Twila Flats
San Francisco
CA
Phone
p
+1 (555) 397 7300
Experience
Experience
Phoenix, AZ
Patient Service Specialist
Phoenix, AZ
Homenick-Nicolas
Phoenix, AZ
Patient Service Specialist
- Coordinate and execute preparation materials and execute and track medical-legal approval processes (ZINC)
- Provides on-site or remote support for other clinics as requested by management
- Provides accurate patient, medical, financial, or procedural information to patients
- Provides patients with an explanation of their benefits and thoroughly answers all questions
- Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
- Provides specified patient care activities under the on-site supervision of a licensed clinician, unless otherwise prohibited by state statues
- Accurately reports visits and referrals via InSync on a daily basis in accordance with established timelines
Dallas, TX
Appointment Center Patient Service Specialist
Dallas, TX
Quitzon-Bins
Dallas, TX
Appointment Center Patient Service Specialist
- Communicates scheduling information, instructions and directions
- Processes intranet appointment scheduling requests
- Determines appointment type and urgency then schedules appointments
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
- Other duties as assigned
- Captures and verifies referrals and cancellation reasons, insurance coverage and physician data
- Provides telephone support; assumes responsibility for copying, faxing, and developing and maintaining filing systems
present
Dallas, TX
Front Office / Patient Service Specialist
Dallas, TX
Dickens-Pagac
present
Dallas, TX
Front Office / Patient Service Specialist
present
- Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow
- Travel to non-home location clinic or other site for training or coverage when necessary
- Work with patients, doctors, payors, billing centers, and internal departments of KORT and Select Medical to resolve concerns and problems
- Foster and support a workplace culture that emphasizes the importance of Customer Service
- Maintain a system of controls for cash receipts, including daily entry in documentation and billing systems and daily reconciliation processes to ensure proper handling of monies received
- Administer quality assurance programs to ensure patient satisfaction with facility
- Perform other duties as requested
Education
Education
School Degree in Dexterity
School Degree in Dexterity
Kean University
School Degree in Dexterity
Skills
Skills
- Strong enthusiasm with a drive to succeed and the ability to work indepently
- Ability to prepare professional written and electronic correspondence to multiple levels of clients, both internal and external
- Ability to work in a fast paced environment with demonstrated ability to simultaneously manage multiple competing tasks and demands
- Ability to adhere to the Core Values of the Company
- The ability to organize and manage multiple priorities
- Extensive working knowledge of MS Word and MS Outlook
- Advanced knowledge of MS Excel & MS PowerPoint
- Strong team player; and
- Ability to maintain a high level of accuracy in preparing and entering information
- Approachability
15 Patient Service Specialist resume templates
Read our complete resume writing guides
1
Appointment Center Patient Service Specialist Resume Examples & Samples
- Provides customer service to patients by coordinating services, directing callers to appropriate scheduling area and providing special instructions
- Determines appointment type and urgency then schedules appointments
- Communicates scheduling information, instructions and directions
- Captures and verifies referrals and cancellation reasons, insurance coverage and physician data
- Processes intranet appointment scheduling requests
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
- Maintains acceptable performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork, and medical terminology
- Monitors combined registration reports, AHIQA. Identifies patients in need of financial counseling to facilitate payment then aligns correct insurance coverage with type of service provided and processes insurance registration
- Utilizes customer service skills to resolve patient's concerns and issues
- Three years high touch customer experience, or three years of Cleveland Clinic Epic experience or has completed CC Epic scheduling and registration and appointment center training
- Must be able to type 30 WPM
2
Patient Service Specialist Resume Examples & Samples
- Checks patients in and out and makes appointments as indicated
- Answers phones
- Monitors and resolves registration errors
3
Patient Service Specialist Mckees Rock PA Resume Examples & Samples
- Answering telephones, faxing, filing, etc
- Scheduling patients
- Ability to use all necessary office equipment (faxes, copiers, telephones, etc.)
4
Patient Service Specialist Resume Examples & Samples
- Excellent verbal, written and interpersonal communication
- Knowledge of patient registration procedures and documentation
- Knowledge of medical insurance claims procedures and documenation
- Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment
- A minimum of 2 years’ experience required
5
Patient Service Specialist Resume Examples & Samples
- Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing
- Inputs patient registration information into computer registration system and verifies accuracy of information
- Provides accurate patient, medical, financial, or procedural information to patients
- Discusses financial arrangements and issues with patients and/or family members
- Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support
- Prepares required forms orders and maintains inventory of supplies as required
6
Patient Service Specialist Resume Examples & Samples
- Location/Facility – Baylor Scott & White Clinic-Temple
- High School Diploma or G.E.D. required; Associates Degree is preferred
- 2 years of experience required
7
Patient Service Specialist Resume Examples & Samples
- Supports the assess and monitoring of the impact and execution of current patient service offerings
- Support in managing third party patient support providers, including handling of the budget
- Manages purchase orders and processes accounts payable invoices
- Completes expense reports for Head of Patient Services DACH using the provided electronic system
- Coordinate and execute preparation materials and execute and track medical-legal approval processes (ZINC)
- Management of contracts with external suppliers and Health care professionals (HCP)
- Schedules meetings and makes travel arrangements for department members, visitors, partners and vendors as necessary
- Provides telephone support; assumes responsibility for copying, faxing, and developing and maintaining filing systems
- Medical diploma (nurse) is preferred
- Understanding of the patient support environment
- Strong enthusiasm with a drive to succeed and the ability to work indepently
- Ability to drive projects, to manage processes and to deliver results
- Extensive working knowledge of MS Word and MS Outlook
- Advanced knowledge of MS Excel & MS PowerPoint
- Experience with purchase orders and accounts management systems/software (preferably SAP)
- Requires strong attention to detail in composing materials (inlc. material), establishing priorities, scheduling meeting and arrange travel itineraries
- Ability to work in a fast paced environment with demonstrated ability to simultaneously manage multiple competing tasks and demands
- Ability to maintain a high level of accuracy in preparing and entering information
8
Patient Service Specialist Resume Examples & Samples
- Maintains a friendly and welcoming relationship with all patients and clients, including among others, physicians, physician office staff, attorneys and nurse case managers
- Utilizing the Clinic Checklist / Maintenance Log, completes tasks of daily back office duties, weekly cleanings and monthly cleanings, maintaining overall cleanliness and neatness of clinic. Turns in the checklist/log at the end of the week for Clinic Director signature
- Provides on-site or remote support for other clinics as requested by management
- Strong team player; and
- Problem solving
9
Patient Service Specialist Eastern Location Resume Examples & Samples
- Clearly communicates with all ATI staff, including clinical and corporate employees, in a friendly and
- Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
- Completes review of clinic charges to ensure all required information is present. Completes the coding edit process until all edits are clear. Posts charges according to established timelines
- Accurately reports visits and referrals via InSync on a daily basis in accordance with established
- Tracks Medicare Plan of Care completion and ensures we obtain physician signatures on all necessary documents
- Accurately accounts for all hours worked
- Fluency (spoken and written) may be required based on the needs of the specific clinic Non-Essential Functions
- Priority setting
10
Patient Service Specialist Resume Examples & Samples
- Ability to maintain a friendly and welcoming relationship with all patients and clients, including physicians, attorneys and nurse case managers
- Ability to travel to multiple clinics to serve as Front Office Coordinator as needed
- Ability to accurately follow Front Office daily checklist in accordance with given timeframes
- Responsible for answering phones and greeting patients per customer service guidelines
- Responsible for daily communication with Corporate Billing Department
- Maintain all paperwork related to attorney communication for case management
- Responsible for entering patient information into computer system and ensuring accuracy &
- Review physical therapists charge entries in computer system and check for accuracy against daily
- The ability to build and maintain confidence and credibility with all clients and employees
- Ability to provide translation services, if bilingual, as needed for patient translations
11
Patient Service Specialist Resume Examples & Samples
- Schedules new patients and collects all necessary information in order to verify insurance with carrier and accurately and completely enters patient information and demographics into computer system
- Submits patient insurance information to CIV in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
- Obtains and tracks all necessary authorizations and pre-certifications as required by payors
- Accurately reports visits and referrals via InSync on a daily basis in accordance with established timelines
- Works all assigned InSync queues on a daily basis to ensure all errors are corrected and requests are responded to in a timely fashion
- Experience in a service based industry preferred Skills and Abilities
12
Patient Service Specialist Resume Examples & Samples
- Greeting patients
- Verifying insurance (previous experience HIGHLY preferred)
- Scheduling appointments
- Answering telephones, faxing, etc
13
Front Office / Patient Service Specialist Resume Examples & Samples
- Coordinate patient charts and appointments to ensure timely service
- Verify insurance eligibility of patients and authorization to determine if services are covered
- Provide information to patients advising them of their financial responsibility and payment required at each visit
- Administer quality assurance programs to ensure patient satisfaction with facility
- Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow
- Maintain a system of controls for cash receipts, including daily entry in documentation and billing systems and daily reconciliation processes to ensure proper handling of monies received
- Foster and support a workplace culture that emphasizes the importance of Customer Service
- Work with patients, doctors, payors, billing centers, and internal departments of KORT and Select Medical to resolve concerns and problems
- Adjust work schedule, in the event the needs of the facility change
- Travel to non-home location clinic or other site for training or coverage when necessary
- Medical billing and administrative experience preferred
- Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians
- Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service
14
Patient Service Specialist Resume Examples & Samples
- Health, Dental and Vision Insurance
- Disability
- 401K
- Much More
15
Patient Service Specialist Resume Examples & Samples
-  Provides patients with an explanation of their benefits and thoroughly answers all questions
-  Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
-  Utilizing the Clinic Checklist / Maintenance Log, completes tasks of daily back office duties, weekly cleanings and monthly cleanings, maintaining overall cleanliness and neatness of clinic. Turns in the checklist/log at the end of the week for Clinic Director signature
-  Completes review of clinic charges to ensure all required information is present. Completes the coding edit process until all edits are clear. Posts charges according to established timelines
-  Tracks Medicare Plan of Care completion and ensures we obtain physician signatures on all necessary documents
-  Efficiently and accurately uses office equipment, including fax machine, copier, scanner, and computer
-  Provides on-site or remote support for other clinics as requested by management
-  Accurately accounts for all hours worked
-  Ability to adhere to the Core Values of the Company
-  Creativity
-  Problem solving
-  Time management
16
Patient Service Specialist Resume Examples & Samples
- Week 1: 6:30-3:30
- Week 2: 7:00-4:00
- Week 3: 8:00-5:00
- Week 4: 9:00-6:00
17
Patient Service Specialist Floater Resume Examples & Samples
- Ability to clearly communicate with all levels of staff, including clinical and corporate, in a friendly and courteous manner
- Responsible for overall creation and maintenance of patient charts, including accurate documentation of phone calls, missed appointments, and filing
- The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship
- Provide physical therapy technician services ( cleaning therapy beds, laundry, organizing supplies and closets, ensuring safety of the clinic and machinery)
- Ability to serve as a patient Driver as needed
