Patient Services Specialist Resume Samples

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MK
M Koepp
Maia
Koepp
8170 Cremin Springs
Houston
TX
+1 (555) 220 3361
8170 Cremin Springs
Houston
TX
Phone
p +1 (555) 220 3361
Experience Experience
New York, NY
Patient Services Specialist
New York, NY
Stehr Group
New York, NY
Patient Services Specialist
  • Receiving/checking out patients and performing due diligence for checkout procedures
  • Performs other related duties as assigned by Clinical Office Manager or Administrator
  • Completes initial paperwork on new admissions and establishes patient clinical record
  • Performs other related duties as assigned by Supervisor and/or Clinical Office Manager
  • Assist patients with paperwork and/or questions about their insurance coverage and/or visit
  • Travel to satellite clinics to assist providers and patients
  • Overnight travel to outreach centers in West Texas to assist providers
Houston, TX
Patient Services Specialist Trainee
Houston, TX
Ullrich and Sons
Houston, TX
Patient Services Specialist Trainee
  • Manage visitor access and provide education regarding unit-specific policies and procedures
  • Develop and maintain good working relationships within the department, with other departments and all medical staff
  • Access computer systems in order to obtain patient data and to perform clerical functions
  • May provide guidance to staff outside assigned service area. May float among other areas, including admitting, registration, and patient care
  • Manage patient records during admission and upon discharge according to UWMC policy
  • Access computer systems to obtain patient data and perform clerical functions
  • Perform other necessary activities to maintain clinic operations
present
Chicago, IL
Senior Patient Services Specialist
Chicago, IL
O'Reilly, Herman and Johnston
present
Chicago, IL
Senior Patient Services Specialist
present
  • Receives incoming calls
  • Check-in Patients at Front
  • Schedules New and Return Appointments
  • Generate No-Show letter-Cashier
  • Covers other Patient Service Specialists
  • Reschedule of "Bump" Patient Appointments
  • Responds to in-person and telephone inquiries from patients, staff and general public
Education Education
Bachelor’s Degree in Contact With Patients
Bachelor’s Degree in Contact With Patients
University of Virginia
Bachelor’s Degree in Contact With Patients
Skills Skills
  • Strong attention to detail
  • Basic Computer Knowledge, Data Entry
  • Ability to demonstrate professionalism, efficiency and initiative
  • Ability to take and follow through with delegated tasks and be accountable
  • Ability to multitask and handle multiple functions concurrently
  • Able to multitask efficiently and effectively
  • Detail orientation
  • Strong critical thinking and problem solving skills
  • Medical terminology, infertility knowledge, HIPAA experience
  • High level of reasoning ability in order to successfully resolve a variety of patient and business issues
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15 Patient Services Specialist resume templates

1

Patient Services Specialist Resume Examples & Samples

  • 2+ years of in-bound telephone service Sales and Customer Service experience in a health care setting
  • Microsoft Office/Suite proficient (Outlook, Word, etc.)
  • Bilingual (English and Chinese / Spanish / Russian)
  • Experience in Women’s Health Care
  • Undergraduate Degree
  • Medical terminology, infertility knowledge, HIPAA experience
  • Experience with health insurance, employee benefits or physician scheduling
2

Patient Services Specialist Resume Examples & Samples

  • 2+ years of n-bound telephone service Sales and Customer Service experience in a Health Care setting
  • Bilingual (English and Spanish or Mandarin)
  • Bilingual (English and Korean)
  • Experience in Women's Health Care
  • Working understand of Medical Terminology
  • Infertility knowledge
  • Experience with health insurance, employee benefits or physician scheduling helpful
3

Senior Patient Services Specialist Resume Examples & Samples

  • Receives incoming calls
  • Check-in Patients at Front
  • Schedules New and Return Appointments
  • Generate No-Show letter-Cashier
  • Check-out Patients
  • Reschedule of "Bump" Patient Appointments
  • Call Center
  • Trainer
  • Assist with Managed Care
4

Patient Services Specialist Resume Examples & Samples

  • Providing excellent customer service to anyone that calls or walks into the clinic
  • Receiving/checking out patients
  • Receive all incoming calls for the clinic
  • Maintaining and updating referrals
  • Operates IDX and Powerchart systems in a proficient manner
  • Receipts payments for clinic services
  • Communication with Physicians and Nursing regarding clinic changes
  • Proven success providing excellent customer service
5

Patient Services Specialist Resume Examples & Samples

  • Schedule new patient (consult), hospital discharge, ER discharge and return appointments. Works from Cerner the Surgery Pool to schedule PNS and HSC patients
  • Responsible for responding to Stenocall after hour messages, and forwarding to nursing staff if needed in powerchart
  • Attend monthly Power Hour classes for Patient Service Specialist
  • Abandonment rate under 4%, return calls to queue, to have low average handle time
  • Serves as a Mentor and promotes, assesses, and evaluates the educational needs and requirements specific to job disciplines of your staff and self within your departmental assignment
6

Patient Services Specialist Resume Examples & Samples

  • Providing excellent customer service to anyone that calls
  • Receive incoming phone calls and assist caller as needed following call center protocols
  • Obtain and place caller information in LVM queue for RN to return calls
  • Scheduling appointments for patients as needed in accordance to call center guidelines
  • Contacting patients for follow up and/or surveys as needed based on call center processes
  • Performs other call center related duties as required
  • Supports the Service Plus Philosophy of Texas Tech University Heath Sciences Center
  • Keeps work area neat and orderly
  • Arrives on time
7

Patient Services Specialist Resume Examples & Samples

  • Receive all incoming calls for the specialty and general clinics and cover other clinics in times of need
  • Informing patients in the exam room about potential delays
  • Maintaining required files in clinic
  • Supports the Service Plus Philosophy of Texas Tech University Health Science Center
  • Assisting Front Desk
  • Perform referral intake for, pulmonology, neurology, ID, and nephrology specialty clinics
8

Senior Patient Services Specialist Resume Examples & Samples

  • Preparing schedule of daily appointment for distribution as necessary and notifying clinic staff of any changes
  • Receiving patients at Check-in or Check-out area. Making appropriate notations in the system and powerchart
  • Keeping daily count of patients seen for weekly and monthly reports
  • Contacting patients who have missed appointments
  • Coordination of referral appointment to other clinics
  • Receipts payment for clinic services
  • Collect a deposit on surgical patients before the patient leaves the office or contact them by phone prior to the procedure for payment
  • Obtain pre-certification for procedures and surgeries for all general surgery patients. Document information accurately in IDX
  • Typing, ability to interact effectively with others
  • Ability to understand and carry out instructions
  • Familiarity with medical procedures and computers
  • Ability to communicate effectively with a variety of people and ability to use a calculator
9

Patient Services Specialist Resume Examples & Samples

  • Ability to communicate effectively (speak & understand) in English & Spanish to meet the patient population needs of the clinic
  • Have the ability to pass a security check for the EHR system
  • Have the ability to pass a credit check to be able to handle monies
  • Able to understand and follow instructions with much attention to detail
  • Able to operate general office equipment and machines
  • Ability to properly handle security sensitive information
  • Knowledge of HIPAA practices and release of information
  • Ability to accurately enter data accurately in the EHR system
  • Knowledgeable in verifying Medicare, Medicaid, and all third party carrier coverage
10

Patient Services Specialist Trainee Resume Examples & Samples

  • Provide support services such as obtaining and verifying demographic and financial information through pre-registration process; complete patient registration by obtaining consent for medical care and financial agreement; and process patient paperwork
  • Triage patient telephone calls to clinical staff; provide information about services, and interact with patients, families, and nursing and medical staff to ensure patients are identified correctly and registered and admitted accurately as they enter the medical center
  • Reception and discharge activities
  • Coordinate care with other services
  • Check in patients
  • Coordinate referral process and medical records
  • Obtain and verify registration information
  • Process charge documents
  • Collect time-of-service payments
  • Perform other necessary activities to maintain clinic operations
  • May provide guidance to staff outside assigned service area. May float among other areas, including admitting, registration, and patient care
  • PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience
  • PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience
11

Patient Services Specialist Resume Examples & Samples

  • Reception and discharge activities, including printing required paperwork and coordination with pharmacy for discharge medications
  • Coordinate unit activities by acting as the communications center for the nursing unit
  • Answer patient call lights from a central location and relay information to charge RN and staff nurses
  • Coordinate medical records requests and discharge preparation for medical records department
  • Maintain inventory and order patient supplies and forms for unit
  • Enter information into hospital databases and coordinate with Environmental Services via its database
  • Monitor computerized physician orders and communicate orders to staff
  • Communicate effectively with staff, patients, and visitors to answer inquires
  • Perform other necessary activities to maintain unit operations
12

Patient Services Specialist Resume Examples & Samples

  • Respond to patient’s needs and concerns as appropriate
  • Investigate complaints and work with department lead/supervisor to find solutions
  • Develop and maintain good working relationships within the department, with other departments and all medical staff
  • Ensure that all requisitions are properly completed and notify technologist in appropriate modality when patient arrives to department
  • Confirm patient demographics prior to processing or transferring to correct area
13

Patient Services Specialist Resume Examples & Samples

  • 4)Have knowledge of basic anatomy and medical terminology to enable proper scheduling
  • 5)Gain the ability to differentiate between emergent, urgent and routine examinations
  • 6)Register and check in patients for the vascular laboratory
  • 7)Capable of learning insurance requirements and appropriate indications for each examination type
  • 8)Coordinate visits with vascular surgery and other clinics
  • 9)Receive requisitions / referrals from the FAX and various order queues (Imagecast, EPIC)
  • 10)Check requisitions for completeness and contact providers when necessary
  • 11) Monitor and enter orders into the EPIC referral queue
  • 12)Call patients from the referral queue for 1st contact
  • 2)Perform Pre-authorizations
14

Patient Services Specialist Resume Examples & Samples

  • Perform the work of the PSS2
  • In collaboration with core PSS2 staff, assist all permanent, float and other staff assigned to the front desk with the policies and procedures
  • Disseminate faxes, Epic in-baskets and paperwork received by PSS team, delivering to appropriate care team members
  • Assist team in daily operations
  • Train and provide in-services as necessary on Patients are First principles, such as AIDET and wait room rounding
  • Work with appropriate staff and management to identify issues with processes and make recommendations for improvements
  • Role-model accountability of PSS role; work with management when concerns are noted with task workflow or resources needed
  • Track and communicate discrepancies/challenges in workflow with Contact Center as related to correct procedure; suggest improvements to SOPs or otherwise to continually improve patient experience
15

Patient Services Specialist Trainee Resume Examples & Samples

  • Demonstrate responsibility for own professional growth through pursuit of work-related experiences and educational opportunities
  • Respond positively when learning needs are identified and accept responsibility for seeking education
  • Attend and participate in in-services and continuing education programs that directly affect practice and improve unit operations
  • Maintain and enhance computer skills to provide accurate and timely workflow
16

Patient Services Specialist Resume Examples & Samples

  • Inventory and order office supplies using eProcurment system
  • Maintain various logs and databases used in tracking all clinical, office and department related documents according to the approved retention schedule
  • Assist in departmental-sponsored activities including taking meeting minutes as assigned
  • Assist in event-planning for occasional department-sponsored activities, including scheduling, ordering supplies and placing catering orders
  • Maintain event planning records and attendee address databases using Excel
  • Maintain knowledge of department and clinic policies and procedures
  • Excellent organizational, written and oral communication skills
  • Demonstrated computer experience on PC or PC compatible using a variety of software programs especially Word, Outlook and Excel
  • Ability to work accurately with attention to detail is a must, while responding to interruptions and multiple work demands
  • Demonstrated ability and willingness to actively interact with a diverse clientele including faculty, staff, students and the general public
  • Knowledge and experience in: working with individuals with a speech, language and/or hearing challenges, and/or diverse populations including disabilities and communication challenges
  • Experience working in an academic setting
17

Patient Services Specialist Resume Examples & Samples

  • Answer incoming phone calls into call center and handles needs of the caller appropriately
  • Schedules patient appointments directly from patients or from referring clinics by following scheduling guidelines
  • Handles patient messages delegated from triage nurse, physician's, or supervisor including messages from the after hours service
  • Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriately
  • Work referral pool by scheduling patients and answering questions from referring providers
  • Checks patient in and out of clinic
  • Collect patient responsibility amount
  • Experience in an orthopaedic practice
18

Patient Services Specialist Resume Examples & Samples

  • Greet patients and/or visitors
  • Check patients in/out, data entry, verify insurance coverage, and collect patient payments
  • Assist patients with paperwork and/or questions about their insurance coverage and/or visit
  • Post payments and reconcile deposit
  • Answer a multi-line telephone system
  • Contact patients to confirm appointments, schedule follow-up appointments and/or reschedule appointments
  • Send out No Show letters to patients. Use of Electronic Medical Record (EMR) to document No Shows and create patient No Show letter
  • Maintain patient Task List to ensure all physician orders, consult requests, etc. are scheduled for the patient. Use of EMR to document and print necessary letters
  • Print Depart Summaries and reconcile summaries each business day
  • Manage Reminder List, Wait List, Bump List, etc
  • Maintain incoming faxes
  • Excellent communication skill both verbal and written
  • Experience in a medical office setting
  • Experience with insurance verification and patient collections
  • Ability to calculate payment due at time of service
19

Patient Services Specialist Trainee Resume Examples & Samples

  • Experience working in Neurosurgery practice handling appointment scheduling
  • Demonstrated ability to work independently and multitask
  • Customer "centric" focus
  • Supporting a positive work environment
20

Patient Services Specialist Resume Examples & Samples

  • Answers and handles Contact Center appointment calls appropriately according to department procedures and guidelines
  • Answers and handles Contact Center medical concern calls timely and appropriately according to department procedures and guidelines
  • Answers and handles Contact Center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
  • Answers and handles billing Contact Center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries
  • Answers and handles Contact Center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first three options
  • Outbound calls to patients as needed or required by department
21

Senior Patient Services Specialist Resume Examples & Samples

  • Serves as lead PSS and is responsible for daily front desk operations of the center
  • Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct
  • Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork
  • Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs
  • Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately
  • Handles payment transactions and completes necessary batch closing and deposit documentation every day
  • Handles patient messages delegated from triage nurse, physicians, or supervisor including messages from the after hours service
  • Coordinates referral appointments from other clinics, agencies, and private physicians
  • Processes patient no-show forms
  • Maintains incoming faxes: organize, distribute and send to medical records as necessary
  • Maintains release of information and paper medical records when applicable
  • Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriatley
  • When assigned, completes rounding by maintaining a tidy waiting room and ensures all patients are informed about clinic delays
  • Completes daily tasks as assigned on the Monthly PSS Calendar while rotating between the Call Center, Check-in and Check-Out
  • Maintains institutional requirement of abandoned call rate (4.99% or below) and time caller in queue (29 seconds or less) where the Avaya Phone System is utilized
  • Positively assists other staff and providers as needed
  • Trains and advises non-Senior PSS staff
  • PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline
22

Patient Services Specialist Resume Examples & Samples

  • Process clinic charge documents to assure completion and accuracy within acceptable time frame
  • Perform office tasks as needed including distribution of mail and faxes, creation of clinic-specific patient packets, and processing loose medical record papers
  • Maintain and use supplies and equipment in a cost-effective manner
  • Respond to inquiries by the appropriate route (EpicCare In Basket, telephone, fax or email) and route to the appropriate individual
  • Perform related duties as required
23

Patient Services Specialist Trainee Resume Examples & Samples

  • Ensure smooth patient flow
  • Handle all unit paperwork (i.e., including chart maintenance and patient information, etc.)
  • Triage telephone calls
  • Access and utilize many computer functions effectively required for patient scheduling, billing, and data entry where applicable
  • Maintain inventory of office supplies and equipment
  • Review daily schedule
  • Obtain patient insurance authorization information
  • Respond to patients' needs and concerns as appropriate. Investigate complaints and work with charge nurse or manager to find solutions
  • Schedule appointments consistent with patient needs and scheduling guidelines
  • Read and understand physician orders ensuring orders are complete and current
  • Partner in the orientation and training of professional and support staff, nursing and medical students, and other PSS's
  • These responsibilities are often carried out simultaneously with constant interruption
  • Experience with Epic, Cerner preferred
  • Excellent Microsoft Office skills (Outlook, Word, Excel, etc.)
24

Patient Services Specialist Resume Examples & Samples

  • Gather demographic information
  • Review eligibility
  • Check out patients
  • Accept payments from patients
25

Patient Services Specialist Resume Examples & Samples

  • Responsible for financial screening of all inpatient and outpatient services, including surgeries, on all patients prior to medical services being rendered in clinic to include: verifying insurance information, verify co-pays and deductibles, obtaining pre-authorizations, screening and referring candidates to different government programs, and/or making financial arrangements made with patients on Surgery Request Form
  • Responsible for assisting, when assigned, preparation of clinic to include: printing daily clinic schedules with copies distributed to frontline and medical staff
  • Responsible for assisting, when assigned, in receiving all incoming calls. Documents encounter on the telephone progress notes (i.e. medication refills, work/school notes, etc.) and forward to the appropriate staff for processing. Process appointments according to department guidelines and financially screened before appointment is made
26

Patient Services Specialist Resume Examples & Samples

  • Preparation of clinics to include: printing of daily clinic schedules and add-on appointments and distributes to medical staff and medical records. Notifies medical staff of any changes. Maintains required reports in the clinic. Keeps daily count of patients seen for the weekly and monthly statistical reports
  • Receives all incoming calls for the clinic. Documents encounter on the Telephone Progress Note and forwards information to the appropriate staff for processing. Individuals requesting appointments must be processed according to department guidelines and financially screened before an appointment is made
  • Conducting daily clinics to include: receiving patients, making appropriate notations on medical records, completing sections on fee tickets as indicated and forwarding for processing. Checks billing information and makes corrections as necessary. Arrive all patients in the IDX/Advanced Web system
  • Education:+ A minimum of a high school diploma or equivalent
  • Experience:+ * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office
27

Senior Patient Services Specialist Resume Examples & Samples

  • Contacting patients with schedule information along with referring physicians
  • Prepare schedule of daily appointments, managing wait-lists, scheduling and verifying insurance
  • Receives payments for clinic services including outstanding balances. While also maintaining batches on a monthly basis
  • Teamwork to provide coverage at clinic station
  • Receiving/checking out patients and performing due diligence for checkout procedures
  • Assists patients with applications and forms
  • Adheres to institutional and departmental safety policies and procedures
  • Taking information from patient or pharmacist concerning prescription refills, lab reports. Communicating to nursing staff
  • Obtains and checks all demographic and billing information and makes corrections as necessary
  • A minimum of two (2) years in a clinic or physician's office
28

Patient Services Specialist Resume Examples & Samples

  • Responds courteously and efficiently to all incoming calls and schedules patients in the CB appointment system as indicated
  • Processes patients
  • Verifies current patient information in the CB system and registers new patients and enters pertinent patient information into the system
  • Collects payments from patients
  • Prepares daily schedule of patient appointments and notifies clinical staff of changes
  • Prepares a label for new patient and updates patient's information
  • Responsible to reschedule missed appointments at Provider's request
  • Upon request, coordinates information pertaining to prescriptions, refills, lab reports, letters, etc. with physician and patients
  • Assists patient with applications and insurance forms as indicated
  • Performs related job functions to meet departmental goals and objectives
29

Patient Services Specialist Resume Examples & Samples

  • Education: A minimum of a high school diploma or equivalent
  • Experience: At least three years of general office experience with at least one year of general office experience in a clinic or physician's office. OR
  • At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations
30

Patient Services Specialist Trainee Resume Examples & Samples

  • Strong ability to communicate verbally, including via telephone, and the ability to interact efficiently with physicians, allied health professionals, and other department personnel
  • Ability to access, enter, and retrieve information via computer system
  • Previous healthcare work experience
  • Ability to work independently and prioritize work appropriately
  • Course work in medical terminology or anatomy/physiology
  • Analytical skills necessary to solve problems
  • Radiology scheduling/reception experience
  • 2 years of healthcare experience is desirable
31

Patient Services Specialist Resume Examples & Samples

  • Verifies insurance and demographic information
  • Collects co-pays and patient payments
  • Assists with some financial counseling duties as needed
32

Patient Services Specialist Supervisor Resume Examples & Samples

  • Relief PSS coverage
  • Supplies, equipment, and facilities management
  • Management, collection, and reporting of data
  • Full-registration experience
  • Knowledge of insurance types and procedures
  • Microsoft Excel/Word
  • Flexibility and openness to change
33

Patient Services Specialist Resume Examples & Samples

  • Greets patients, processes registration, updates financial and demographic information, ensures appropriate consent for treatment and other required documentation is signed, scans documents, insurance cards and ID into EMR system. Schedules, cancels, or re-schedules patient appointments, as necessary
  • Answers all incoming calls, handles and/or routes accordingly. Documents phone notes in EMR, as needed
  • Requests medical records for physician review and triage calls, as needed
  • Ensures that all patients are arrived, no-showed or cancelled in Centricity Business at the end of each business day. For any no-show appointments, a fee ticket must be completed by the cashier at the end of each day. These no-show fee tickets are given to the Clinical Office Manager at the end of each week
  • Informs peers and Ophthalmic Tech of any changes in daily appointments, any add-ons, and all patient concerns. Documents on patient list for the day, accordingly
  • Coordinates referral appointments to and from other clinics, agencies, and private physicians, via fax or RMS (Referral Management System)
  • Performs cashier duties, to include collecting all patient payments, reconciling and balancing deposit at the end of the day. Cashier for the day must balance and transfer cashier log to back-up cashier when leaving for lunch or if leaving early for the day, or any other reason, as appropriate. This duty is rotated amongst PSS's on a weekly basis
  • Performs verification of all insurance plans and obtains authorizations, as required. Contacts outside referring facility to obtain referrals and authorized referral, as needed. Enters corrects FSC in Centricity Business, accordingly
  • Contacts patients to remind them of their appointment and/or if a patient is rescheduled or bumped, and sends a reminder letter, as appropriate
  • Handles discharge of patients upon completion of office visit. Informs patient of physician instructions and schedules follow-up appointments, accordingly. Provides patient with appointment information, printed Clinical Visit Summary (CVS) instructions, any prescriptions, and/or any other documentation to be given to patient. Collects deposit, if required
  • Opening and closing of clinic. This task is rotated weekly amongst PSS's based on work schedules. Opening of clinic entails turning on the computer, opening the front door for business, opening the safe and cash box, and logging in to the AVAYA phone system. Closing clinic for the day entails ensuring that every patient has left, locking the front door, pulling and putting out the patient list, sign-in sheets, verifications, and face sheets, for the following day. Will also indicate date and doctor on each sign-in sheet for the following day
  • Performs other related duties as assigned by Clinical Office Manager or Administrator
34

Patient Services Specialist Trainee Resume Examples & Samples

  • Process admissions and discharges to assure completion and accuracy within acceptable timeframe
  • Perform office tasks as needed including distribution of mail, and processing loose medical records papers
  • Respond to inquiries via the appropriate route (telephone, fax, or email) and route to the appropriate individual
  • Transmit patient's discharge summary to their primary provider, and document
  • PSS1 Requirements: high school graduation or equivalent AND one year of experience in a healthcare setting OR two years of general office experience OR equivalent education/experience
  • PSS2 Requirements: high school graduation or equivalent AND one year of experience in a healthcare setting OR three years of general office or customer services experience OR equivalent education/experience
35

Patient Services Specialist Resume Examples & Samples

  • Comprehend and apply specific policies and practices of the clinic computer systems, forms, unit and State and Federal patient care and HIPAA regulations
  • Communicate information to referral agencies, physicians, and community agencies, including financial policies, billing procedures, treatment procedures, and other relevant information
  • Ensure availability of patient records (x-rays, satellite charts, and medical records) for appointments
  • Coordinate patient records, referrals, and special forms; post payments, fee waivers, and adjustments
  • Run and reconcile patient schedule reports, including daily charge report on a daily basis; maintaining clinical and financial statistics
  • Coordinate interpretative services for patients; verify, transcribe, and follow-up with written physician orders
  • Communicates with insurance companies to ensure benefit coverage and pre- authorization requirements are met before planned procedures in the clinic
  • Preparing correspondence for providers and insurance carriers; distributing patient schedules to appropriate providers, including residents and clinical staff; audit accuracy of procedure charges; copying/filing patient records and processing mail
  • Template and maintain provider and clinic schedules
36

Patient Services Specialist Resume Examples & Samples

  • Assist the lead eligibility staff member with insurance eligibility for all Pediatrics appointments, before, on the day of, and after arrival when necessary
  • Process specialty PowerChart referrals. Obtain provider approval when applicable, verify insurance is accurate and determine if insurance referral is needed, and schedule the appointment
  • Ensure that all Pediatric appointments insurance has been verified correctly or verify as needed
  • Assists patients with questions or concerns upon check in regarding insurance, forms, etc
  • Manage Nutrition schedule including obtaining authorizations/referrals, making appointment reminders for Thursday appointments, and communicating with Nutritionist as needed
  • Performs other related duties as required when team members are absent to include paper referral processing, PowerChart referrals, insurance verifications, no show processing
  • Familiar with IDX/Cerner/Microsoft Office/Excel
  • Knowledge in Medical Terminology helpful
37

Patient Services Specialist Resume Examples & Samples

  • Experience in handling multiple demands
  • Excellent written and oral communication skills, including experience with multi-line telephone systems. PC or PC-compatible computer experience using a variety of software programs
  • Able to work accurately and attend to details while responding to multiple work demands
  • Ability and willingness to work with a diverse staff and patient population
  • Demonstrated ability to organize and prioritize a high volume of work with attention to detail
  • Experience with EPIC software (electronic appointment and registration system)
38

Patient Services Specialist Resume Examples & Samples

  • Informs peers and Ophthalmic Tech of any changes in daily appointments, any add-ons, and all patient concerns Documents on patient list for the day, accordingly
  • At least three years of general office experience
  • At least one year of general office experience in a clinic or physician's office OR at least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations
39

Patient Services Specialist Supervisor Resume Examples & Samples

  • Patient registration, scheduling, and templating
  • Tracking and follow-up for insurance authorizations
  • Monitoring and tracking necessary documentation for compliance and billing
  • Management of interviews, education sessions, support of outpatient therapy projects
40

Patient Services Specialist Resume Examples & Samples

  • Processes and maintains records
  • Functions as switchboard operator, procedure scheduler or clerical support as assigned
  • Responds to emergencies following departmental processes
  • Assists in meeting department goals and arrival accuracy
  • Assists radiology coders with document scanning
41

Patient Services Specialist Supervisor Resume Examples & Samples

  • Strong interpersonal skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel
  • Computer knowledge to include high skill level with Microsoft Word and Excel
  • Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously
  • Ability to work under pressure in a fast-paced environment and meet deadlines
  • Basic financial and accounting skills
42

Patient Services Specialist Resume Examples & Samples

  • Greets and registers patients for all IM clinics
  • Coordinates and maintains provider schedules and patient appointments
  • Updates demographic and financial information and accepts payments
  • Obtains authorizations for procedures, visits and referrals and process them properly
  • Provides additional patient services as directed by supervisor
  • Provides additional clerical duties
  • Knowledge of Microsoft applications
  • Experience in the following is preferred: insurance verification and pre-authorizations
43

Patient Services Specialist Resume Examples & Samples

  • Have the ability to pass a security check for the EMR system
  • Able to understand and follow instructions with attention to detail
  • Able to operate general office equipment and machines, in particular good computer skills
  • Ability to accurately enter data in the EMR system
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Patient Services Specialist Trainee Resume Examples & Samples

  • Schedule patients and enter information correctly into all necessary computer systems (Imagecast, Epic) and update patient information as needed
  • Refer patients to Pre-Registration if not previously registered or if an update is needed
  • Collect patient demographics and financial information for input into computer system
  • Previous experience with health insurance and patient billing and UWMC computer systems such as EPIC, Mindscape and ORCA desired
  • Data entry and keyboard skills 35+ wpm preferred. Attention to detail and consistent follow-through on required tasks. Excellent attendance record. Medical terminology course or experience
45

Patient Services Specialist Resume Examples & Samples

  • Maintains familiarity and compliance with institution policies and procedures as they pertain to patient eligibility
  • Verifies and updates Medicaid/Medicare/Insurance information through TMHP and insurance portals for eligibility and benefits while maintaining patient files accurately
  • Serves as liaison to third party payers to provide information on pending services in order to avoid denials
  • Obtains prior authorization for all procedures, medications and office visits prior to scheduled surgery or appointment
  • Coordinates and schedules surgeries for department faculty and staff
  • Answers incoming requests from patients and staff regarding eligibility and covered benefits
  • Collects patient payments for services rendered prior to patient being seen. Generates a receipt for patient. Balances cash with receipts and turns in daily deposit to MPIP at the end of the shift
  • At least one year of general office experience in a clinic or physician's office
  • Or at least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations
  • Electronic Medical Records and Centricity knowledge
  • Knowledge of insurance health plans, pre-authorizations, pre-surgical insurance authorizations and network provider enrollment
46

Patient Services Specialist Resume Examples & Samples

  • Respond to patient inquiries
  • Verify patient benefits
  • Follow up with patients regarding benefits
  • Obtain referrals/verify insurance and schedules
  • Corresponds with patients on status of precertification process
  • Obtain pre-certifications for procedures and surgeries for all ENT patients (assists with General Surgery when needed). Document information accurately in IDX
  • Collect a deposit on surgical patients before the patient leaves the office or contact them by phone for correspondence for quote letters
  • Fills in for other patient Service Specialist when needed
47

Patient Services Specialist Resume Examples & Samples

  • Receiving all incoming calls for the clinic
  • Operates IDX and PowerChart systems in a proficient manner
  • Keeps lobby and reception area neat and orderly
  • Assists in coordinating clinics trainees daily tasks
  • Possess training or be willing to receive training in Trauma-Informed Care principals and basic behavior management of disruptive traumatized children
  • Familiar with the diagnostic measures that will be employed in the clinic
48

Patient Services Specialist Trainee Resume Examples & Samples

  • Manage visitor access and provide education regarding unit-specific policies and procedures
  • Manage patient records during admission and upon discharge according to UWMC policy
  • Efficiently and accurately assist in patient movement within the hospital, including admissions, discharges, expirations, and transfers within and off unit
  • Communicate new orders to supporting/ancillary departments, such as pharmacy, dietary, and physical therapy
  • Assess urgency of orders and notify RN accordingly
  • Order patient care supplies and equipment. Return and remove unused/defective equipment
  • Complete appropriate requisitions, schedule tests and appointments as ordered, meeting any necessary deadlines
  • Maintain a safe and organized environment for patients, visitors, and staff
  • Use computer and communication systems efficiently and effectively, including telephones, email, paging, electronic white board, and the tube system
  • Monitor and maintain Nurse Call system per department protocol
  • Consistently demonstrate productive and timely communication with charge nurses, nursing staff, peers, patients, physicians, volunteers and other medical center departments and ancillary services
  • Recognize and respond to patient, facility, and environmental emergencies. Act as a resource during emergencies
  • Partner in the orientation and training of professional and support staff, nursing and medical students, and other PSS staff
  • Maintain inventory of supplies and equipment
  • Other duties as assigned
49

Patient Services Specialist Resume Examples & Samples

  • Provide information about care options available at our Student Clinics, Specialty Graduate Clinics and Faculty Practice to patients seeking dental care at the School of Dentistry and providing options in order to facilitate the delivery of optimal patient care
  • Schedule patient screening and diagnostic radiograph appointments, follow-up appointments and continued care appointments. This includes the scheduling of recalls, surgeries, post-operative care, and evaluations by matching patient treatment needs to student’s educational requirements and specific clerkships
  • Respond to patient questions about clerkship referrals, appointments and disposition of care. Will work directly with Course Directors regarding patient treatment concerns
  • Obtain necessary information in order to coordinate admission into care at the School, process referrals and if necessary triage to Specialty Graduate Clinics and/or Urgent Care
  • Inform patients of financial responsibilities, insurance coverage and patient expectations, send correspondence to patients regarding their appointments and becoming a patient of the School
  • Handle all patient email, telephone and in-person inquiries with a high level of professionalism
  • Recommend process improvements to existing policies and procedures
  • Develop and generate patient correspondence to patients about treatment and services for all Clerkships
  • Intake patient concerns presented by telephone-resolve customer service concerns and non-clinical issues; notify Patient Relations of all resolved and pending patient issues
  • Interpret School of Dentistry policies and procedures and services to patients and patient’s representatives
  • Perform related duties as required
50

Patient Services Specialist Resume Examples & Samples

  • Coordinate patient charts and appointments to ensure timely service
  • Verify insurance eligibility of patients and authorization to determine if services are covered
  • Provide information to patients advising them of their financial responsibility and payment required at each visit
  • Administer quality assurance programs to ensure patient satisfaction with facility
  • Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow
  • Maintain a system of controls for cash receipts, including daily entry in TherapySource and RT and daily reconciliation processes to ensure proper handling of monies received
  • Foster and support a workplace culture that emphasizes the importance of Customer Service
  • Work with patients, doctors, payors, CBO, and internal departments of Baylor Rehab and Select Medical to resolve concerns and problems
  • Adjust work schedule, in the event the needs of the facility change
  • Travel to non-home location clinic or other site for training or coverage when necessary
  • Courses in bookkeeping and accounting OR work experience in a healthcare or related setting
  • One to two years medical billing and administrative experience preferred
  • Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians
  • Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service
51

Patient Services Specialist Trainee Resume Examples & Samples

  • Coordinating ancillary appointments and referral process
  • Providing initial triage
  • Verifying and updating registration information
  • Performing other necessary activities to maintain unit operations
52

Patient Services Specialist Resume Examples & Samples

  • Provide excellent customer service to anyone that calls or walks into the clinic
  • Responsible to reschedule missed appointments at Provider's request. Upon request, coordinates information pertaining to prescriptions, refills, lab reports, letters, etc. with physician and patients
  • Knowledge of cashiering and customer service experience
  • At least one year of general office experience in a clinic or physician's office or at least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations
53

Patient Services Specialist Resume Examples & Samples

  • Comprehend and apply specific policies and practices of the clinic computer systems, forms, unit and State and Federal patient care and HIPAA regulations
  • Communicate information to referral agencies, physicians, and community agencies, including financial policies, billing procedures, treatment procedures, and other relevant information
  • Ensure availability of patient records (x-rays, satellite charts, and medical records) for appointments
  • Coordinate patient records, referrals, and special forms; post payments, fee waivers, and adjustments
  • Run and reconcile patient schedule reports, including daily charge report on a daily basis; maintaining clinical and financial statistics
  • Coordinate interpretative services for patients; verify, transcribe, and follow-up with written physician orders
  • Communicates with insurance companies to ensure benefit coverage and pre- authorization requirements are
54

Patient Services Specialist Resume Examples & Samples

  • Performs intake of initial patient referrals including collection of patient demographic information, medical information, therapy information and insurance/financial information and documentation in dispensing system
  • Completes initial paperwork on new admissions and establishes patient clinical record
  • Provides telephonic and or face-to-face therapy specific, consumer non-clinical, educational services
  • Informs patient of benefit information; coordinates between patient and outside support organizations as needed (PSI, BEN, OnePath, etc.)
  • Confers with customers (physicians, patient/family, health care personnel, etc.) during the planning process to establish mutual goals
  • Participates as necessary in care conferences and meetings related to DSIG patients
  • Notifies nursing, reimbursement, sales and pharmacy of new referrals/potential new admissions and coordinates new admissions with nursing, pharmacy and outside agencies
  • Responsible for inventory of patient’s current home supplies, medical history, changes in status and delivery ticket
  • Responsible for creation of delivery ticket
  • Keeps current regarding therapy specific community issues and regulations
  • Participates in morning staff meetings with nursing and pharmacy as needed
  • Receives and responds to patient/client questions or complaints regarding services/care rendered and billing
  • In conjunction with the Account Managers, supports community as needed including promotional events and materials, educational events and materials, physician contacts, patient contacts, and medical facility staff contacts
  • Professionalism
  • Organization
  • Ability to work well with various personalities and within a team
  • Ability to self-organize, pre-qualify, and maximize field customer service activities and travel
  • Flexible communication style
  • High degree of motivation
  • Excellent listening skills required
55

Patient Services Specialist Resume Examples & Samples

  • Keeps informed of federal and state regulations regarding professional service description, coding, fee billing and reimbursement
  • Attends meetings for all insurance groups including medicaid when required
  • Responsible for working edits assigned to you on a daily basis, this includes accurate ICD-10 codes, modifiers and CPT codes
  • Responsible to check that notes have been signed by faculty before edits are done and all documentation is in place
  • Look for any procedures, etc. that may have been missed and bill them out
  • Communicate all system issues to supervisor as they occur
  • Become proficient and capable of performing any and all tasks related to the billing/coding functions of the department
  • Making sure correct demographic information as well as FSC information is correct and current in Centricity. Make sure authorization numbers are on invoices before clearing edits as well as referring physicians
  • Responsible for any communication that is needed between you and clinic/provider, etc. to complete edits/encounters being worked
  • Communicate effectively with the business office or other departments to resolve any issues when asked by supervisor
  • Work specific areas assigned to you on a daily basis. This includes but is not limited to edit and ETM files. Edit files should be no more than 14 days out at any given time and ETM files should be worked and kept up to date on a daily basis
  • Work assigned hours from 8:00 am- 5:00 pm Monday through Friday
  • Work other miscellaneous reports such as missing charges, etc
56

Patient Services Specialist Resume Examples & Samples

  • Communicates with insurance companies to ensure benefit coverage and pre- authorization requirements are met before planned procedures in the clinic
  • Preparing correspondence for providers and insurance carriers; distributing patient schedules to appropriate providers, including residents and clinical staff; audit accuracy of procedure charges; copying/filing patient records and processing mail Template and maintain provider and clinic schedules
  • Demonstrate a positive attitude and approach with strong interpersonal skills and ability to work effectively in a diverse team environment
  • Detail oriented with ability to maintain a high level of accuracy and proficiency in assigned duties, and excellent organizational skills
  • Computer skills that include word processing
57

Patient Services Specialist Resume Examples & Samples

  • Prepare schedule of daily appointments for distribution as necessary and notifying clinic staff of any changes
  • Contacting patients (referring physician) who have missed appointments
  • Arrives on time at 8 am
  • Assists patients with problems concerning insurance
58

Patient Services Specialist Resume Examples & Samples

  • Schedule patient screening and diagnostic radiograph appointments, follow-up appointments and continued care appointments. This includes the scheduling of recalls, routine dental extractions, post-operative care, and evaluations by matching patient treatment needs to student’s educational requirements and specific clerkships
  • Excellent computer skills, which include word processing, excel, Outlook, chart review, database experience
  • Ability to organize and manage multiple projects
  • Coordination and organizational skills
  • Experience in working with a diverse population in a fast-paced environment
  • Ability to multi-task and prioritize tasks
  • Critical thinking; problem solving skills
  • Strong customer service and interpersonal skills
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Patient Services Specialist Resume Examples & Samples

  • Facilitate patient admissions, transfers, and discharges
  • Maintain medical records in a usable format, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements
  • Obtain from and return records to Patient Data Services
  • Process requisitions for patient procedures, tests, or exams
  • Communicate other departments’ readiness for patient procedures, tests, or exams, and facilitate appropriate transportation and paperwork
  • Coordinate transportation to and from other facilities for special procedures, tests, or exams
  • Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the assigned nurse and charge nurse
  • Access computer systems in order to obtain patient data and to perform clerical functions
  • Recognize priority information and duties, and respond appropriately to maintain patient safety and smooth unit operations
  • Schedule clinic appointments
  • Use communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, speaks in a confident, friendly manner that conveys a positive reception
  • Direct calls to appropriate staff in a timely manner
  • Receive, record, and distribute accurate patient information and diagnostic results to appropriate staff
  • Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception
  • Effectively command medical terminology and pharmacology
  • Process lab specimens
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Patient Services Specialist Resume Examples & Samples

  • Greets patients, processes registration, updates financial and demographic information, photocopies insurance cards and attach to fee tickets. Arrives patient in Centricity Business system for daily report
  • Answers all incoming calls through the AVAYA phone system and requests medical records for triage calls and daily add-ons
  • Schedules patient appointments and cancels appointments as necessary. Reschedules and calls patients to confirm appointments
  • Notifies supervisor of any changes in daily appointments and keeps her informed of all patient issues pertaining to schedules
  • Coordinates referral appointments to and from other medical facilities to include those referrals received through the Texas Tech RMS system
  • Sends out letters to patients that did not show for their appointments
  • Maintains and files patient referrals and/or consults for future appointments. Retrieves patient information via Cerner to determine specialty appointments
  • Ensures that all medical records are available for day of clinic and reviews charts for accuracy and completeness of consent forms for treatment
  • Maintains appointment logs pertinent to specific clinic for reporting purposes on a daily basis
  • Collects copayment for office visit or deposit for surgical procedures dependent on financial status of patient. Prepares daily deposit, obtains departmental approval, and submits deposits to MPIP Department
  • Performs other related duties as assigned by Supervisor and/or Clinical Office Manager
  • At least of one year of general office experience in a clinic or physician's office
  • At least 90 days service at TTUHSC as a Patient Service Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations
  • Ability to communicate effectively with a wide variety of individuals to include patients, physicians, staff, insurance companies, outside medical facilities, etc
  • Familiar with various insurance programs to include Medicare and Medicaid, and referral processes
  • Typing speed of 30 WPM or above
  • Familiar with Centricity Business (CB) Electronic Medical Record (EMR), Cerner and AVAYA phone systems
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Patient Services Specialist Resume Examples & Samples

  • Responsible for processing arriving patient into the appropriate outpatient clinic
  • Maintain patient abreast of their insurance coverage information
  • Responsible for responding courteously and efficiently to all incoming calls and scheduled patients in the CB appointment system at a secondary tier level
  • Responsible for collecting payments form patients
  • Prepares a label for new patients and updates patients information
  • Responsible to reschedule missed appointments at providers request. Responsible for setting up follow-up appointments
  • Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients
62

Patient Services Specialist Resume Examples & Samples

  • Verifies and updates Medicaid/Medicare/Insurance information through TMHP and insurance websites for eligibility and benefits while maintaining patient files accurately
  • Serves as liaison to third-party payers to provide information on pending services in order to avoid denials
  • Pre-Certification and/or authorization for all procedures, medications, and office visits prior to appointment
  • Electronic Medical Records and Centricity System knowledge
  • Knowledge of Insurance Health Plans and Network Provider enrollment
63

Patient Services Specialist / Float Resume Examples & Samples

  • Greets and registers patients
  • Completes referrals and authorizations as needed
  • Completes charge entry in a timely manner, as needed
64

Patient Services Specialist Resume Examples & Samples

  • Receives incoming calls from Call Center
  • Registers and schedules appointments for office visits accurately and efficiently in Centricity Business and EMR
  • Verifies and updates managed care plan and/or insurance information into patient account
  • Scans accurately all necessary paperwork, forms, and patient information into correct file folder in EMR
  • Verifies, updates and or generates PINS for scheduled patients on a daily basis
  • Cashiers and prepares daily deposits. Responsible for collecting patients co-payments, payment for services rendered, and/or outstanding balances
  • Training existing and/or New employee in the registration and processing of patients or in any other job related duties. Provides cross training to staff within the different clinic area
  • Arrives and No-shows appointments daily and after each clinic session for the end of the month statistical department report
  • Knowledge of basic office equipment and moderate computer skills
  • Knowledge of the various managed care plans and private insurances
  • Knowledge of referral and authorization process
  • Able to be bonded, professional telephone skills, ability to interact effectively and efficiently with others
  • Ability to understand and follow instructions; some familiarity with medical procedures
  • Ability to communicate effectively and professional with a variety of people
  • Must be able to show proof on liability auto insurance and a drivers license
  • Bilingual capability, English and Spanish preferred
  • Willing to work extended hours M-F 5 pm to 10 pm and on all Saturdays and some Holidays from 10 am to 4 pm, PC, telephone, 10-key calculator, Excel and Word
65

Patient Services Specialist Resume Examples & Samples

  • Maintains optimal daily scheduling, assures no conflict in physician's schedules and confirms appointments by phone
  • Prepares medical records for patient appointment, to include that patient's lab orders, hospital reports, x-ray cd's and all other studies ordered are available for patient appointments
  • Prepares exam rooms and assists patients for examinations to include triage, minor procedures and diagnostic studies. Coordinates information and request with physician, medical students and patient
  • Schedules patient’s appointments for office visits; assist patients with information technology regarding patient satisfaction survey
  • Coordinates requests and information with physician, medical students, residents, and patients. Vital patients and enters all information into EMR
  • Responds to in-person and telephone inquiries from patients, staff and general public
  • Requests and processes authorizations for required prescriptions, DME equipment, etc
  • Travel to satellite clinics to assist providers and patients
  • Covers other Patient Services Specialist
  • Overnight travel to outreach centers in West Texas to assist providers
  • Completion of nursing assistant/medical assistant training course of six months experience as a nursing assistant/medical assistant
  • Excellent interpersonal skills, ability to read & comprehend instructions and write messages
  • Ability to communicate effectively, understand & follow instructions
  • English/Spanish preferred
  • Experience in Ambulatory care setting and electric medical records
66

Patient Services Specialist Resume Examples & Samples

  • Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
  • Provide point of care service to patients, medical facilities, and government agencies for requests of copies of medical records
  • Responsible for paperwork needed to be filled out by medical personnel
  • Scan and index paperwork in EMR and screens records for signature and documentation from physicians and return record to physician if necessary
  • Review and process outgoing correspondence, forms, and copies from the clinic to ensure proper and complete distribution. Process, distribute, and respond to mail designated for the clinic and assist in distributing to proper physician and medical staff to sign or complete
  • Respond to messages and documents messages in EMR
  • Search to find paperwork that is misplaced and distribute to proper individuals
  • Answers and handles contact center medical concerns calls within the timeframe allotted and appropriately according to department procedures and guidelines
  • Answers and handles contact center prescription refill calls and routes within the timeframe allotted and appropriately according to department procedures and guidelines
  • Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries
  • Answers and handles contact center calls appropriately according to department procedures and guidelines, new, existing and prospective patients regarding a variety of other inquiries not specified in the first 3 options
  • Communicate effectively orally and in written form
  • Knowledge in customer service
  • Ability to speak effectively with customers and build rapport while providing exceptional customer service
  • Good spelling, data entry and typing skills
  • Ability to operate call center telephone and technology, computer, fax machine, calculator, printer, scanner, copy machine, etc
  • Ability to work as part of a team
  • Strong organizational, time management, problem solving and multitasking skills
  • Ability to work between during the hours of 6 am. to 10 p.m. on weekdays and 8 a.m. to 4 p.m. on Saturdays and some TTUHSC Holidays
  • Must have own transportation
  • Knowledge of patient service principles and practices
  • Experience in a call center or patient service environment
67

Patient Services Specialist Resume Examples & Samples

  • Maintains optimal daily scheduling by ensuring no conflict in physician’s schedules and calling patients to remind them of appointments and payments
  • Prepares exam rooms and assists patients for examinations to include triage, minor procedures and diagnostic studies. *Coordinates information and request with physician, medical students and patient
  • Registers and schedules patient’s appointments for office visits; arrives patient appointments. Assist patients with information technology regarding patient satisfaction survey
  • Coordinates requests and information with physician, medical students, residents, patients. Vital patients and enters all information into EMR
  • Requests and processes authorizations for hospital services and procedures
  • Covers other Patient Services Specialist in back end office
  • Excellent interpersonal skills, ability to read and comprehend instructions and write messages
  • Language: English/Spanish preferred
  • Experience in ambulatory care setting and electric medical records
  • Completion of a nursing assistant/medical assistant training course or six months experience as a nursing assistant/medical assistant
68

Patient Services Specialist Trainee Resume Examples & Samples

  • Assemble patient chart for admission, transfer, or discharge
  • Maintain medical records, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements
  • Obtain and return records to Patient Data Services
  • Communicate with other departments readiness for patient procedures, tests, or exams, and facilitate appropriate transportation and paperwork
  • Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, putting together the medical record information for the receiving facility, and communicating all of it to the assigned nurse and charge nurse
  • Access computer systems to obtain patient data and perform clerical functions
  • Use ability to recognize priority information and duties, respond appropriately, and maintain patient safety and smooth unit operations
  • Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, and speak in a confident, friendly manner that conveys a positive reception
  • Complete annual review requirements (fire/safety, infection control, and other as appropriate)
  • Accurately process lab specimens
  • Validate Parking for the family members, patients, and visitors
  • Other duties as assigned and requested
  • Attend and participate in professional development and continuing education programs that directly affect practice and improve unit operations
69

Patient Services Specialist Trainee / pss Resume Examples & Samples

  • Perform office tasks as needed, including distribution of mail, creation of clinic-specific patient packets, and processing loose hard-copy medical records
  • Respond to inquiries via appropriate route (telephone, fax, or email) and route to the appropriate individual
  • Basic knowledge of healthcare coverage
70

Patient Services Specialist Resume Examples & Samples

  • Responsible for timely responses to all service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility
  • Responsible for timely responses to pre-collection and collection agency inquiries
  • Responsible for processing accounts based on feedback from collection vendors
  • Responsible for resolving accounts in assigned worklists or reports
  • Responsible to place or remove patient balances to external collections when balances have met appropriate criteria
  • Ability to effectively discuss with patients options for relieving outstanding balances including payment in full, approved discounts, financial assistance, and payment arrangements
  • Responsible to collect various payment options including cash, check, credit card and online methods
  • Responsible to assist patients with alternative methods for online customer access to their account
  • Responsible for obtaining, verifying, and adding insurance for billing when identified by the patient
  • Responsible for analyzing and processing refunds as a result of overpayment
  • Responsible for reviewing and processing financial assistance applications and applying appropriate discounts to the patients balance
  • Meet established quality and productivity expectations
  • Identifies and reports potential issues to leadership
  • Supports the standards set forth in the HFHS Code of Conduct by adhering to legal and ethical standards
  • Associate’s degree in Business Administration, Accounting, or related fields preferred
  • Experience in customer service or healthcare-related field
  • Three to five years prior experience in a healthcare revenue cycle position or in customer service role preferred
  • Ability to communicate effectively with patients, colleagues, supervisor, and manager
71

Patient Services Specialist Resume Examples & Samples

  • Enroll patients in Stay Connected patient engagement program
  • Make outbound calls related to inquiries received through EDCure.org
  • Deliver Men’s Health product training to all internal and external Patient Services customers
  • Engage with patients to understand where they are in their treatment journey
  • Provide disease state related educational support to patients
  • Deploy patient marketing programs to those patients and potential patients that contact the company
  • With minimal supervision, solve potential patient problems and complaints to improve patient education and satisfaction
  • Monitor social media channels and respond to online patient inquiries
  • Enter data into database to facilitate appropriate patient follow-up
  • Run database reports and provide ongoing feedback and analysis of inquiries back to the marketing and broader commercial teams
  • Align patient needs to respective patient education tools and content
  • Recommend educational resources that are most appropriate for the patient based on where they are in their journey. This could include connecting patients to specialists in their area or patient advocates
  • Initiate follow up communication to patients including letters or emails, brochures, website links, etc
  • Work with the Patient Education Coordinators to optimize the patient call process as more is learned about patients’ needs and preferences
  • Assess and refer patient contacts that require legal input, provide recommendation to Legal on possible resolution, and, where appropriate, responsible for follow up contact/letter to patient
  • Collect and share product experience information from patients with marketing and R&D
  • Provide training on the role of the Patient Services Specialist and Patient Education Coordinators to new employees
  • Provide physicians with the knowledge to assist their patients in understanding and implementing patient education pre- and post-operatively
  • Regularly attend Marketing and Field Marketing staff meetings to share insights related to patient interaction
  • Minimum of 1 year experience engaging with patients (verbally and written) regarding their health treatment and education. or
  • Minimum of 1 year experience connecting with consumers via phone. Prefer that connection did not follow an exact script
  • Word and Excel skills
  • Ability to use active listening skills and to problem-solve under challenging circumstance
  • Ability to multitask and handle multiple functions concurrently
  • Ability to demonstrate professionalism, efficiency and initiative
  • The capability to work with patients, physicians and field personnel with genuine care and empathy
72

Senior Patient Services Specialist Contact Center Supervisor Resume Examples & Samples

  • Reviews Contact Center statistics and ensures they remain at a rate which is conducive to meeting the needs of internal and external customers
  • Will provide Contact Center agents feedback on call quality in order to ensure a positive patient experience upon first contact with the department
  • Reviews transfers and routing of calls as appropriate by agents
  • Attends meetings which include being part of committees to assist in improving operational efficiency
  • Intervenes and handles issues relating to patient problems, concerns, or complaints and takes measures to correct situations
  • Responsible to review and correct assigned staff time clock entries, making adjustments as deemed necessary
  • Monitors scheduling and schedules of all pods in order to maintain accuracy and ensure patients receive a timely appointment
  • Ability to prioritize and be assertive
  • A minimum of five (5) years of general office experience
  • A minimum of two (2) years in a clinic or physician's office OR at least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of meeting or exceeding expectations
  • Advanced knowledge of Centricity appointment (or similar) system and electronic medical records
  • Experience in compiling reports and handling cash
73

Patient Services Specialist Resume Examples & Samples

  • Teamwork orientation
  • Good judgment
  • Resourcefulness in problem-solving
  • Ability to take and follow through with delegated tasks and be accountable
  • Inherent to success in this position is the ability to serve a diverse clientele in a fast-paced environment
74

Patient Services Specialist Resume Examples & Samples

  • Greets patients, processes registration, updates financial and demographic information, ensures appropriate consent for treatment and other required documentation is signed, scans documents, insurance cards and ID into EMR system. Schedules, cancels, or reschedules patient appointments as necessary
  • Answers all incoming calls, handles and/or routes accordingly. Documents phone notes in EMR as needed
  • Requests medical records for physician review and triage calls as needed
  • Coordinates referral appointments to and from other clinics, agencies and private physicians, via fax or RMS (Referral Management System)
  • Performs cashier duties to include collecting all patient payments, reconciling and balancing deposit at the end of the day. Cashier for the day must balance and transfer cashier log to back-up cashier when leaving for lunch or if leaving early for the day, or any other reason, as appropriate. This duty is rotated amongst PSS's on a weekly basis
  • Performs verification of all insurance plans and obtains authorizations, as required. Contacts outside referring facility to obtain referrals and authorized referral, as needed. Enters correct FSC in Centricity Business, accordingly
  • Opening and closing of clinic. This task is rotated weekly amongst PSS's based on work schedules. Opening of clinic entails turning on computer, opening the front door for business, opening the safe and cash box, and logging in to the AVAYA phone system. Closing clinic for the day entails ensuring that every patient has left, locking the front door, pulling and putting out the patient list, sign-in sheets, verifications, and face sheets, for the following day. Will also indicate date and doctor on each sign-in sheet for the following day
75

Patient Services Specialist Resume Examples & Samples

  • Welcoming patients warmly with compassion and enthusiasm
  • Listening carefully to patient needs presented face to face or over the telephone and communicating clear and accurate information in response
  • Working collaboratively with other health care team members to ensure patient needs are met and clinic operations are efficient
76

Patient Services Specialist Supervisor Resume Examples & Samples

  • Coordinating the daily patient flow and providing patient support and registration services
  • Directing the work of 4-5 Patient Services Specialists and performing the technical functions of the registration front desk
  • Setting clear expectations and providing coaching in University of Washington and/or Public Health customer service initiatives
  • Interviewing applicants and making recommendations for hire
  • Training and orienting new employees to front desk operations
  • Assigning employee schedules, assuring adequate staff coverage, and acting upon leave requests
  • Monitoring and approving timekeeping records
  • Reviewing work performed by others and assuring compliance with established procedures
  • Conducting employee performance evaluations and coaching for performance improvements
  • Preparing reports; managing databases and data
  • Identifying and resolving problems or unusual situations; recommending changes to work flow, assignments, policies, procedures, etc. as necessary
  • Monitoring and evaluating policies and procedures to suggest operational changes
  • Coordinating specialized clinic activities
  • Working with management and other staff on process improvements
  • Monitoring productivity and quality of work
  • Performing related duties as needed/required
77

Patient Services Specialist, Float Resume Examples & Samples

  • Customer Service: Answer phone lines in a prompt and courteous manner, triage call and handle appropriately
  • Registration: Collect, maintain and ensure accuracy of information through the use of standard business practices
  • Coordinate all necessary paperwork for registration, scheduling and appointment
  • Financial: Collect, verify and maintain patient insurance information, including authorizations and referrals
  • Collect co-pays, deductible, co-insurance and balances on accounts. End-of-day balancing
  • Scheduling: Understand visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancellation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit
  • Communication: Triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and check out patients in office
  • Coordinate the release of information and medical record process. Process all incoming and outgoing medical record requests
  • Ensure coding information is complete on billing documents
  • All other duties as assigned by supervisor
78

Patient Services Specialist Resume Examples & Samples

  • Associates degree or higher preferred
  • 3+ years of industry experience, preferably in healthcare as a Registered Nurse, Licensed Practical Nurse or Respiratory Therapist, health insurance and/or durable medical equipment
  • Third Party payer experience preferred
  • High level of reasoning ability in order to successfully resolve a variety of patient and business issues
  • Exceptional written, verbal and interpersonal communications and presentation skills
  • Detail orientation
  • Proficiency in Microsoft Office Software
  • Experience with TIMS, JD Edwards, and ImageNow preferred
79

Patient Services Specialist Resume Examples & Samples

  • Answers and handles contact center medical concern calls within the timeframe allotted and appropriately according to department procedures and guidelines
  • Answers and handles contact center calls appropriately according to department procedures and guidelines new, existing and prospective patients regarding a variety of other inquiries not specified in the first 3 options
  • Communication effectively orally and in written form
  • Ability to operate call center telephone and technology, computer, fax, machine, calculator, printer, scanner, copy machine, etc.
  • Ability to work between during the hours of 6 a.m. to 10 p.m. on weekdays and 8 a.m. to 4 p.m. on Saturdays and some TTUHSC Holidays
  • Knowledge of administrative and clerical process
80

Patient Services Specialist Supervisor Resume Examples & Samples

  • Directs the scheduling of patient appointments
  • Monitors reception desk activities and directs patient flow, to ensure efficient operations
  • Coordinates provider schedules
  • Communicates provider session cancellations to manager and maintains cancellation reasons
  • Develops and maintains monitoring system for patient appointment waiting times, no shows and cancellations
  • Monitors clinic access data and adjusts workflow as required to meet standard
  • Interviews and recommends the selection of candidates
  • Develops and implements standards of performance, expectations and assignments
  • Assigns employee schedules, establish plan for staff coverage and act upon leave requests
  • Identifies learning needs of staff, plans and conducts training of new employees as well as in-service education for staff (including orientation of medical and clinic staff to reception and appointment scheduling procedures)
  • Acts as a resource and role model to staff
  • Provides feedback regarding job performance to Patient Service Specialists and other assigned staff. Keeps manager apprised
  • Reviews and corrects the work performed by others for compliance with established procedures
  • Conducts annual performance evaluations and recommends disciplinary actions
  • Develops, Monitors and evaluates policies and procedures to suggest operational changes.and communicates to clinic team
  • Oversees environmental conditions of office and patient waiting area including required postings, lighting, seating, literature and safety factors
  • Maintains in-depth knowledge of various health insurance plans and billing systems
  • Possesses in-depth knowledge of operational systems including telephone systems and all scheduling software
  • Possesses knowledge of UWMC policies and procedures, personnel system, union contracts, and related labor contract requirements
  • Manages staff records including time sheets
  • Participate in budget preparation and administration
  • Participates in monitoring quality assurance plans
  • Performs the work of the Patient Services Specialist levels 1, 2, 3, Lead and QA/Educator positions
  • Models excellent customer service skills
  • Ensures smooth patient flow
  • Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with manager to find solutions
  • Accept and process patient payments (co-pays, deposits, etc.), oversee payment processing by PSS team
  • Schedules appointments consistent with patient needs and clinic scheduling guidelines
  • Oversees and/or maintains provider and clinic schedules
  • Monitors telephone service levels and works with PSS team to achieve service level targets
  • Answers the telephone in a professional, courteous and efficient manner according to UWMC standards; directs calls as appropriate. Mentors staff re: effective telephone techniques
  • Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, using appropriate documentation tools
  • Obtains necessary insurance plan information
  • Maintains ongoing documentation of patient intake and tracks authorized referrals
  • Ensures that all referrals are properly linked to appointments
  • Reviews email daily to stay current with clinic communication
  • Responds to facility and environmental issues and emergencies according to established procedures
  • Inventories and orders office supplies and forms
  • Ensures daily functioning of office equipment
  • Utilizes online resources as required according to clinic practice and within University guidelines
81

Senior Patient Services Specialist Resume Examples & Samples

  • Maintains optimal, daily scheduling, assures no conflict in physician schedules and confirms appointments by phone
  • Prepares electronic medical record for patient's appointment to include patient's lab orders, hospital reports, x-ray cd's and all other studies ordered are available for patient appointments
  • Prepares exam rooms and assists patients for examinations to include screening, minor procedures and diagnostic studies. Coordinates information and request with physician, medical students and patient
  • Greets patients, processes registration, updates financial and demographic information, photocopies insurance cards and attaches to fee tickets. Arrives patient in Centricity Business system for daily report
  • Schedules patient appointments and cancels patient appointments as necessary. Reschedules, call patients to confirm appointments. Assist patients with information technology regarding patient satisfaction survey, consents and other forms needed
  • Coordinates requests and information with physician, medical students, residents, and patients. Vital and screen patients and enters all the information into the Electronic Medical Record
  • Requests and processes authorizations for required prescriptions, DME equipment, procedures, surgeries, etc
  • Covers other Patient Service Specialists
  • Five years of office experience, with two of those years in a clinic or physician's office OR at least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of 4
  • Graduation from an approved certified program for medical assistants in the area of the required specialty
  • Certification by an approved accredited certified agency in the specialty that particular work will be performed
  • Maintain CPR certification, documented completion of certification
  • Ability to use equipment associated with patient triage and general office equipment
  • Ability to communicate effectively, understand and follow instructions
  • English/Spanish language preferred
  • Experience in Ambulatory care setting and electronic medical records
82

Patient Services Specialist Resume Examples & Samples

  • Greets patients and determines nature of visit
  • Registers new patients and assigns patient ID. Collects patient information, co-payment, patient account balance, and verifies insurance eligibility and coverage level for new and returning patients. Scans ID, insurance cards and collects all required forms. Alerts practitioners of patient's arrival
  • Verifies all insurance utilizing telephone contacts and web inquiries. Determines if patients' insurance is contracted with USC. Ensures required authorization of services are obtained
  • Receives record and various forms of payments following established policies and procedures. Provides records to patients in accordance with established policies and procedures
  • Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition. Responds to inquiries or requests for information or refers to a supervisor, as appropriate. Receives and transmits messages, as appropriate
  • Schedules and confirms appointments and follow-ups. Informs patient of pre- authorization components needed for treatment, diagnostic testing, etc. Provides callers with appropriate information, as needed
  • ​Prepares and prints welcome, referral, dismissal, and other general correspondence, within established guidelines. Generates and issues daily appointment scheduler summary of next day and status of pending appointments. Updates patient management system with specific patient notes, amounts due upon confirmation call, check-in, etc. Ensures complete notes of all patient contacts are entered in patient management system
  • Provides administrative support to supervisory and management staff
  • Maintains a safe environment in accordance with compliance standards, policies, and safety regulations
  • Ensures patients' rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time
83

Patient Services Specialist Resume Examples & Samples

  • Greet the patient joyfully upon their arrival
  • Schedule new patient (consults), hospital discharge, ER discharge, and return appointments
  • Notify patients of appointments by phone or letter
  • Collects paperwork from fax machine
  • Insert templates in IDX for add-on appointments
84

Patient Services Specialist Resume Examples & Samples

  • Manage two separate desks (check-in/out) associated with these services
  • Disseminate Epic optimization and process improvement information to staff and providers
  • Assure follow-up visits are assigned
  • Assure labs/imaging are scheduled
  • Assure After Visits Summaries are printed
  • Manage No-Show patients. This will entail contacting select patients prior to
  • Complete basic template functions in EPIC with guidance from BOS. Accurately block time as directed. Communicate scheduling conflicts and inefficiencies to supervision. Assist in the preparation and maintenance of provider and clinic schedules
  • May float between service areas to facilitate delivery of services provided
  • Provide support in data management and tracking as needed, and consistently meet assigned timelines
  • Demonstrate excellent time management skills by prioritizing appropriately when busy, and effectively utilizing downtime in productive manner
85

Patient Services Specialist Resume Examples & Samples

  • Prepares exam rooms and assists patients for examinations, minor procedures and diagnostic studies. Coordinates information and request with physician, medical students and patient
  • Requests, schedules and processes documentation for hospital services and procedures. Processes authorizations for medications,
  • Covers other Patient Services Specialist within the area of Medical Assistant