Patient Services Representative Resume Samples

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MH
M Hahn
Maurine
Hahn
4361 Breana Village
Boston
MA
+1 (555) 624 2819
4361 Breana Village
Boston
MA
Phone
p +1 (555) 624 2819
Experience Experience
Houston, TX
Patient Services Representative
Houston, TX
Smith Inc
Houston, TX
Patient Services Representative
  • Providing reports to management staff regarding daily activities, process improvements, etc
  • Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care
  • Provides reports to management staff regarding daily activities, process improvements, etc
  • Performs template exceptions as instructed by the manager or PIC
  • Assists the RN and/or ED provider with emergency procedures assigned within scope of practice
  • Performs any other ancillary duties and responsibilities as determined by management to aid in efficient clinic operation
  • May assist RN with setting up gastric lavage system and assists with the procedure
Chicago, IL
LVN Patient Services Representative
Chicago, IL
Gislason, Davis and Cruickshank
Chicago, IL
LVN Patient Services Representative
  • Performs all other related duties as assigned
  • Work effectively in a structured, production environment
  • Adhere to daily schedules and assignments
  • Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution
  • Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical triage assessments, medical inquiries and referral requests
  • Contact patients to remind of appointments
  • Verify and update patient information in the clinical information system
present
Houston, TX
Patient Services Representative Onsite
Houston, TX
Langworth-Mosciski
present
Houston, TX
Patient Services Representative Onsite
present
  • Assist with other projects as assigned by management
  • Lay the groundwork for the Patient Account Representatives to develop a positive relationship with the patient
  • Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs
  • Possibly be assigned a small workload of accounts to resolve
  • Maintain a positive working relationship with the hospital staff of all levels and departments
  • Provide information and reports to our client contact(s) to keep them up-to-date on our progress
  • Introduce the patients to MedAssist’s services and inform them that we will be contacting them on a regular basis about their progress
Education Education
Associate’s Degree in Communication
Associate’s Degree in Communication
Temple University
Associate’s Degree in Communication
Skills Skills
  • Excellent organizational, detail oriented, time management skills, and ability to multi-task
  • Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and document work in a professional and efficient manner
  • Ability to assume ownership of process and procedures and act independently in order to maximize the quality and efficiency of operations
  • Proficiency with basic computer applications
  • Ability to read, write and communicate proficiently in the English language
  • Have strong interpersonal skills and be able to work well in a team environment
  • Ability to multi-task, be organized and detail oriented
  • Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening
  • Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint
  • Excellent organizational skills and attention to detail
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12 Patient Services Representative resume templates

1

Patient Services Representative Resume Examples & Samples

  • Experience in a medical setting
  • Excellent communication skills and phone manner
  • Background in front desk work and guest services
2

Patient Services Representative Resume Examples & Samples

  • 1-3+ years of experience in a healthcare-related field
  • Experience with MS Office, Excel, NEHEH, Emdeon, Medical Scheduling Software
  • Knowledge of insurance, medical office practice and/or referral processing
  • Demonstrated ability to process insurance referrals and/or schedule physician appointments
  • Excellent organizational skills and attention to detail
  • Demonstrated understanding of the need for patient confidentiality in a HIPAA-compliant environment
  • Demonstrated ability to work independently and as part of a team
  • Customer-service oriented $
3

Patient Services Representative Resume Examples & Samples

  • PSR is responsible for incoming and outgoing calls from customers regarding drug delivery, set-up, and all related services
  • Answers patient inquiries about billing, procedures, policies and available services
  • Act as a liaison between patients and insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff
  • Maintains patient records; filing, and documentation
  • Sets up script, data entry and patient benefit eligibility verification
  • Assist in packaging and shipping
  • Preparing prescriptions for final verification by pharmacist
  • Coordination of financial arrangements and collection co-payments
  • Completes prior authorization requests, submits to insurance, and verifies completion
  • Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist
4

Patient Services Representative Resume Examples & Samples

  • 2+ years of prior experience in a Hospital setting
  • Associate's Degree in a related field
  • Experience in revenue cycle
  • Familiarity with Hospital Billing and Coding
5

Patient Services Representative Resume Examples & Samples

  • Basic accounting knowledge (understanding of debits and credits)
  • One year of customer service experience preferred
  • Frontline medical office experience preferred
6

Patient Services Representative Resume Examples & Samples

  • Basic understanding of managed care and commercial insurance company guidelines and requirements
  • Knowledge of CPT-4 and ICD9-CM coding
  • Ability to accurately conduct and record a patient financial interview to obtain clinical, demographic and financial information
  • Demonstrated ability to multitask
7

LVN Patient Services Representative Resume Examples & Samples

  • Work effectively in a structured, production environment
  • Adhere to daily schedules and assignments
  • Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical triage assessments, medical inquiries and referral requests
  • Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution
  • Verify and update patient information in the clinical information system
  • When appropriate, assigns electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns
  • Contact patients to remind of appointments
  • Contact patients to communicate special outbound call campaign messaging
  • Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services
  • Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs, (Pharmacy assistance programs, meals on wheels, LIS)
  • Document thoroughly all calls and actions taken within core systems
  • Unrestricted LVN/LPN license in applicable states
  • Two years’ experience in healthcare environment with direct customer contact
  • Ability to respond appropriately to patient questions regarding tests and treatments
  • Ability to exercise sound judgment in the handling of complex medical assistant inquiries per protocol
  • Ability to work effectively in a fast paced call center environment
  • Ability to adhere to daily schedules and duties
  • Ability to think critically
  • Ability to effectively de-escalate and resolve issues
  • Excellent Customer Service voice and demeanor
  • Excellent telephone etiquette
  • Excellent demonstration of caring and compassion
  • Strong computer experience (data entry, screen navigation, keyboarding)
  • Strong desire to work with the elderly
  • Familiarity with managed care
  • Associates Degree in healthcare
  • Strong medication knowledge
  • Med-Surg Experience
8

Patient Services Representative Resume Examples & Samples

  • Processes requests for medical records release and maintains appropriate logs, etc
  • Effective communication and customer service skills required
  • Physical & Mental Requirements: (check all that apply)
  • Ability to properly drive and operate a company vehicle
9

Patient Services Representative Resume Examples & Samples

  • Welcomes members in a professional manner that promotes a compelling customer service experience
  • Assists members by providing general information, and/or referring those to appropriate staff as necessary
  • Verifies test to be performed with the member against the Radiology Information System (RIS), creates an arm band and administers the arm band to the member. Reconfirms member information stated on the arm band for accuracy
  • Communicates the needs of the members to the Lead Radiologic Technologist and/or the Radiologist
  • Answers and appropriately routes telephone calls received. Initiates calls and returns calls to members and staff as appropriate on behalf of the department as needed
  • Assists in processing paperwork and signing out images for members in compliance with departmental procedures & HIPAA
  • One (1) year of reception and/or customer service experience in a healthcare setting required
10

Opic Patient Services Representative Resume Examples & Samples

  • Requires 2-4 years of experience in the healthcare field or in a related area
  • Ability to read, write, follow oral and written instructions, as well as communicate effectively at a level generally acquired through completion of a high school diploma
  • Ability to employ tact and courtesy at all times to patients, visitors, co-workers and other hospital personnel ensuring excellent service delivery skills
  • Requires proficient keyboard skills with an average speed of 40 wpm and general P.C. skills using a mouse. Preferred computer skills include Microsoft Office Suite, Cadence/Ambulatory and Connect Care
  • Analytical experience in order to review financial data and report findings to OPIC Coordinator and Administrative Director
  • Possesses strong communication skills and professional appearance in representing OPIC and Physician Practice to physicians, staff and patients
  • Eye for detail in reviewing clerical and data entry work for errors
  • Work requires a high level of accuracy and attention to detail with demonstrated ability to concentrate on detailed information for extended periods of time. Work requires analytical ability using standard methods, guides and procedures to determine appropriate codes and acceptability of documentation and physician orders
  • Knowledge of insurance pre-certification requirements
  • Knowledge of Insurance auth matrix
11

Patient Services Representative Resume Examples & Samples

  • Minimum one year of work experience including data entry
  • Experience with patient check-out and scheduling follow-up appointments
  • Proficient in managing medical records in EMR
12

Patient Services Representative Resume Examples & Samples

  • Understanding of the California Workers Compensation Law, Employer Services, (MPN) Medical Provider Network, Authorization and Billing requirements
  • Knowledge of physician billing procedures
  • Three to five years of administrative secretary experience
  • Excellent verbal and written communications and customer service skills a must
  • Ability to work with moderate direct supervision
  • Ability to effectively work with individuals and teams
  • Mastery of various software programs: EPIC, Microsoft Word, Excel and PowerPoint
  • Ability to read, write and communicate proficiently in the English language
  • Excellent organizational, detail oriented, time management skills, and ability to multi-task
  • Bilingual or multilingual skills an advantage
13

Patient Services Representative Resume Examples & Samples

  • Operates a multi-line telephone console
  • 6 months experience in a customer service position
  • PREFERRED: graduate of a Medical Receptionist training program
14

Patient Services Representative Resume Examples & Samples

  • Hospital food service experience preferred
  • Good communication skills required
  • Ability to successfully interact with customers, staff, co-workers, and management at all levels
15

Patient Services Representative Resume Examples & Samples

  • Member Support: Directs & advises customers & other visitors of general information & services w/in the facility & w/in the assigned geographic service area. Ensures internal & external customers & visitors are greeted & assisted in a service-oriented manner, timely, & accurately. Demonstrates proficiency in Kaiser Permanente defined models of customer service behavior. Actively follows the C.A.R.E. & AIDET steps to ensure consistent service delivery. Actively follows the A.H.E.A.R.T steps to ensure consistent service recovery. Manages service recovery, member & nonmember concerns & regional & facility crisis/non-crisis situations. Exemplifies excellent customer service skills & calm, solution-oriented approach when responding to emergency situations. Consults w/ Area Operations Director, Operations Manager, Nurse Manager or other resources during crisis intervention. Creates a 'concierge-quality' presence at the workspace by delivering announcements in a clear & confident manner, offering assistance immediately to all who enter the workspace, walking customers at least part way to their destinations when possible & by keeping the waiting & work areas clean & orderly. Monitors waiting area for members (i.e. waiting room caution list). Provides assistance to members by scheduling appointments, outreach calls & providing information to schedule routine & internal specialty appointments related to the referral process. Provides assistance to members who need Release of Information processing (Form completion & general questions). Maintains access to member services information & assists members w/ general questions concerning their benefits & coverage
  • Revenue Cycle: Maintains a visible presence at the reception desk during operating hours for registration duties. Provides assistance for members by scheduling appointments, follow up appointments & outbound calls, thank you notes, etc. Processes co- payments, all revenue collections & regulatory front end forms accurately. Provides assistance for members who qualify for Medical Emergency Relief Fund/Medical Financial Assistance & process funds according to policy. Assists & educates members by answering questions regarding patient co-pay, deductible, co-insurance &/or deposit as applicable. Follows policy & procedures for obtaining change bags & end of the day process. Provides information to members/customers regarding outstanding balances & direct members to the appropriate check out process. Builds effective working relationships w/ physicians/staff & other departments w/in the health plan. Identifies & reports problems & inefficiencies in existing system & recommends changes where appropriate to the supervisor or administration. Exhibits competency in Health Connect (patient registration). Participates in annual regional & department compliance training. Assures area is in compliance w/ regulatory guidelines & is prepared for surveys & audits, including but not limited to, DHR, EHS, NCQA, WPS, SOX
  • Facility Support: Assist w/ coordinating medical office meetings/events that require scheduling, activities w/ participants, catering, technical Audio/Visual resources, maintenance & teleconferencing. Assist w/ Operational processes by ensuring opening/closing procedures are followed in the medical offices w/in the service area (Opening/Closing MOB doors). Supports the Total Health Environment (THE), our Br& & Member Experience by complying w/ THE principles, utilizing appropriate Br& template & supporting medical office tours w/in the services area. Assist in resource management of office supplies, inventory of IT devices (Audio/Visual equipment, pagers, Black berry, & laptops), business meals & other required materials for Medical Office Administration. Partners w/ Clinical Affairs/Preventive Health to order health education materials, health prevention displays & assist w/ scheduling & coordinating healthy living classes w/in the region
  • Auxiliary Support: Coordinates mail, courier service & security services in collaboration w/ regional staff. Adheres to record retention practices. Completes all mandatory training, policy/procedure review & competency requirements
  • Community Outreach: Supports strategic partnerships w/ Marketing & Broker Relations, focusing on facility tours, open house activities, & enhanced broker relationships. Represents the organization in local community functions
  • Requires five (5) years of experience performing customer service responsibilities such as greeting customers, registration, admitting, billing/collections, appointment scheduling, cash handling experience, knowledge of managed care
  • Bachelor's degree regardless of years of experience
16

Patient Services Representative Resume Examples & Samples

  • Greet and check in patients in a friendly manner
  • Collect co-payments and verify insurance coverage
  • Schedule and confirm patient appointments
  • Prepare new patient charts neatly and accurately
  • Various office duties as assigned by Office Manager
  • Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary
  • Collect and post payments and record receipts
  • Balance nightly deposits and complete credit card processing
  • Candidates will have a minimum of two years experience in a healthcare office or fast-paced, highly interactive customer service environment - experience in the dental or medical industry with scheduling and verifying insurances preferred
  • Self-motivated with the ability to exceed patient expectations
  • Excellent organizational skills to effectively handle multiple tasks
  • Flexibility to support change, with varying schedules as necessary
  • Possess excellent interpersonal communication skills
  • Resume must demonstrate stable employment history
17

Patient Services Representative Resume Examples & Samples

  • Phone support for our supported dental offices
  • Assisting with patients' dental needs
  • Providing excellent customer service
18

Patient Services Representative Resume Examples & Samples

  • Communicates any patient related problems to appropriate personnel in a timely manner
  • Adheres to confidentiality and patient’s rights policies
  • Complies with safety and sanitation procedures
  • Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply
  • Utilizes food service equipment according to department safety procedures
  • Follows department and facility wide policies
  • Participates in daily line-up meetings, monthly departmental meetings and staff development programs as assigned
  • Exhibits pleasant and cheerful demeanor and maintains a positive, can-do attitude towards employees, physicians, patients and visitors
  • Food Service Experience preferred
19

Patient Services Representative Resume Examples & Samples

  • Transfers patient to a treatment room, which has been assigned by RN
  • Assists patients, if needed, getting in and out of automobile at the Emergency entrance
  • Has the patient gowned and ready for examination prior to arrival of the nurse or physician
  • Obtains and records vital signs in appropriate area in the EMR
  • Obtains temperature, blood pressure, pulse, and respiratory rate on all patients
  • Has knowledge of normal and critical ranges of vital signs of all ages of patients seen in the Emergency Department and reports abnormal vital signs to the RN treating patient
  • Will assist in the care of patients with age range of newborn to infant, toddler to early child, adolescent to young adult, and adult to geriatric
  • Assists the RN and/or ED provider with emergency procedures assigned within scope of practice
  • Notifies ancillary departments of new orders
  • Transports patients to other nursing units, or assist patient to private owned vehicle as directed by the RN
  • Refers patient advice calls to RN or ED provider
  • May refer patient calling for advice to the Nursing Hot Line as directed by RN
  • Does not give medical advice over telephone
  • Performs and records visual acuity on patients with eye problems
  • Reports to RN any trauma or chemical injuries to the eye, which may require immediate attention
  • Recognizes critical symptoms and immediately informs the patient's nurse or ED provider
  • Activates the trauma team as directed by the RN or ED provider. Responds as a team member to Code Blue
  • May initiate or assist in CPR utilizing The American Heart Association guidelines to BLS
  • Performs venipuncture to collect blood specimens, as delegated by RN or ED provider
  • Performs wound preps and irrigations, using proper technique
  • Provides cleaning and dressing of wounds, as instructed by RN or ED provider
  • May assist RN or provider with ace bandages, soft casts, plaster splints, and slings
  • Performs 12-Lead EKG on ED patient if RT unavailable
  • May assist RN with setting up gastric lavage system and assists with the procedure
  • Clean rooms after patient discharged and prep room for next patient
  • Assist with helping keeping patient and family informed, as directed by RN
  • Has complete knowledge of HIPPA regulations as evidenced by the department Director/Manager
  • Has complete knowledge of Patient Rights Policy as evidenced by the department Director/Manager
  • Anticipates patient and visitor's need of information regarding waiting times and updates them frequently
  • Completes annual skills checklist in assigned time frame
  • Communicates in a caring and professional manner with patients, their families and co-workers
  • Behavior reflects and supports the hospital mission through service-focused care
  • Helps maintain Emergency Department in an orderly fashion
  • Keeps work areas clean and clear of obstacles
  • Restocks linen and supplies, as needed
  • Maintains organization in all treatment rooms and restocks daily
  • Adheres to all hospital policy and procedures as evidenced by department Director/Manger
  • Must attend Emergency Department meetings monthly
  • If a department meeting is missed, the tech is responsible for the content of the meeting, through reading meeting minutes, or meeting with the department director/manager or peer to review material presented and discussed at the meeting
  • Will follow Allen County Regional Hospital attendance policy
  • Will make every effort to check hospital email every scheduled shift
20

Patient Services Representative Resume Examples & Samples

  • The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail
  • Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills
  • Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation
  • Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment
  • Provides accurate and detailed information and updates patients’ records, using the various management information systems used at BMC: Logician, EWS, SDK and others
  • Sends detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging
  • The conclusion of the pre-visit prep process is the production of a “traveler” document that will accompany the patient during their visit with the physician. The traveler will summarize the information collected during the pre-visit process, along with all information from the patient record, to help guide the physician in their care planning activities
  • Follows up with the Patient after a visit to confirm understanding and compliance with the care plan developed by the Physician (care plan management). Assists patient with completing authorizations, managing and coordinating referrals and assisting with prescription refills
  • Processes referral and works with insurance companies to initiate and follow-through on all required prior authorizations for care
  • Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care
  • Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
  • Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager
  • Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor
  • Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience
  • Experience in the medical field or as a call center or customer service agent is preferred
  • Experience should be equivalent to one of the following
  • Bachelor’s degree (related experience would be preferred but not required)
  • Associate degree, Medical Assistant certificate or equivalent training plus at least 2 years related work experience or
  • High School diploma/GED plus at least 4 years medical office or call center work experience required
  • Familiarity with medical terminology and be able explain healthcare issues to patients with empathy and concern
  • Ability to empathize with and coach the patient in navigating the healthcare system
  • Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
  • Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
  • Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail
  • Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and document work in a professional and efficient manner
  • Have strong interpersonal skills and be able to work well in a team environment
21

Patient Services Representative Resume Examples & Samples

  • Responsible for the day-to-day operations of the clinic and general office duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, recordkeeping, file maintenance, supply requisition, sorting and distribution of incoming mail and facsimiles
  • In conjunction with clinic management, facilitate the flow of daily patient volume and ensure timely handoff of patients to a clinical team member
  • Greets all patients and family members upon arrival as defined by RIC''s customer service training and standards
  • Identify, trouble shoot and resolve patient and family issues including follow through to ensure a positive service experience
  • Facilitate the check-in process including registration of patients including verifying insurance information, collecting demographic data and checking medical forms for completeness and accuracy
  • Pre-registers patients when the patient did not previously schedule centrally
  • Collects all forms of payment and ensures accurate reconciliation of daily and weekly cash collections as directed by site manager
  • Maintain an in-depth knowledge of site services and resources to effectively schedule appointments upon discharge
  • Schedules follow-up appointments and initiates the RIC check-out process to ensure a positive patient and family experience identifying any additional needs and answering any questions
  • Allocates patients into unavailable time slots as dictated by the clinician template and protocols
  • Arranges special needs services for patients and families including IDPA transportation and interpreters
  • Conducts IDPA (Illinois Department of Public Aid) pre and re-authorization
  • Provides patients with all applicable prescription refills documentation
  • Maintains all files and updates as necessary and ensures paperwork for patient visits is filed and sent to medical records in a timely manner
  • Prepares and maintains logs, records and reports such as charge entry/charge reports as necessary
  • Fulfills ad-hoc requests from site manager and clinicians
  • Oversees the environment to assure a safe and clean facility
  • High school diploma or equivalent. College or post-high school technical training desired
  • Three to five years experience in a general office environment with gradually increasing responsibility
  • Understanding of healthcare operations and the crucial role this position plays for delivering world-class access
  • Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances
  • Ability to assume ownership of process and procedures and act independently in order to maximize the quality and efficiency of operations
  • Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening
  • Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint
  • Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopying, fax machine, Dictaphone, calculator, multi-line phone, etc.)
22

Patient Services Representative Resume Examples & Samples

  • Obtains current patient information from established and new patients
  • Accurately enters/updates patient information in scheduling system
  • Identifies payer source, and verifies insurance eligibility
  • Assists patients with completion of paperwork when necessary
  • Reviews Scheduling System for needed updated demographics and consent forms
  • Schedules appointments
  • Identifies patients by date of birth and name in computer system
  • Creates new account if patient not in the system
  • Schedules and re-schedules appointments as needed
  • Routinely demonstrates superior customer service skills
  • Answers telephone in a timely and polite manner, preferably within three rings
  • Communicates with customers in a courteous, professional, cooperative and mature manner
  • Accurately takes messages and conveys information to recipient
  • Transfers call to physicians and nurses when medically indicated
  • Protects/observes patient confidentiality per policies and procedures
  • Accurately imports registration documents into patient’s electronic health record
23

Patient Services Representative Resume Examples & Samples

  • Communicates with patients, staff and management by using multiple advanced communication tools, including phone call handling telecommunication system (Avaya ACD), emails, faxes and on-line chats and on-line scheduling applications
  • Uses a computerized scheduling system to schedule, cancel or reschedule appointments, the PSR will determine what the right amount of time is required for each patients appointment at the Practice
  • Uses computerized systems to verify and update patient insurance information
  • Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call or sends a message to the appropriate person at the Practice for additional consultation
  • Escalates any issues that fall outside of an existing protocol or process to meet the needs of the patient
  • Makes outbound calls to patients to remind them of their appointment or as a follow up to a visit
  • Provides accurate and detailed information and updates patient’s records, using the various management information systems used at BMC including, but not limited to: Logician, Epic, EWS, SDK and others
  • Have excellent communications skills (oral and written) and be able to communicate effectively with patients over the phone and in email and other communications
  • Be familiar with medical terminology and be able explain healthcare issues to patients with empathy and concern
  • Be familiar with medical terminology
  • Ability to empathize with and coach patients in navigating the healthcare system
  • Effective interpersonal skills and able to work with a diverse group of professionals and personalities in a team environment
  • Excellent English (multi lingual is a plus) communications skills (oral and written) with the ability to document work completed in a professional efficient manner. Bi or multilingual is a plus
  • Experience with standard hospital registration and billing systems or ability to learn such systems is also required
  • Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet experience is required
24

Patient Services Representative Resume Examples & Samples

  • Taking meal orders from patients using Computrition tablet system
  • Complies with dietary restrictions on modified diets
  • Offers alternative to menu as allowed on prescribed diet
  • Honors patient’s food allergies and cultural dietary needs
  • Assembles trays according to diet restrictions in a timely and accurate manner
  • Interacts with nursing to ensure accurate diet prescriptions met
  • Maintains accurate and current information for each patient on their assigned unit
  • Assist dietitian with patient specific needs including calorie counts
  • Perform AIDET principals
  • Accurately check meals when building trays against Computrition tickets
  • Picking up soiled trays from patient rooms after meal period
  • Recording patient meal in-takes when picking up soiled trays (per nursing requirement)
  • Checking patient diet information with Computrition against Meditech reports
  • Pick up Meditech sheet at nursing station prior to passing out trays
  • Required to check two patient identifiers when delivering trays
25

Patient Services Representative Resume Examples & Samples

  • Experience with Microsoft Office applications including Word, Excel and Outlook
  • Any equivalent combination of education and experience that provides the employee with the knowledge, skills, and ability to perform the work will be considered
  • High School diploma or General Equivalency Degree (GED) equivalent
  • One (1) year prior experience in a healthcare related field (specifically patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable)
  • Previous hospital admitting experience
  • Computer and/or data entry experience (45 words per minute)
  • Knowledge medical terminology
26

Patient Services Representative Resume Examples & Samples

  • Two years of community college/business school training; additional course work in business or health care related subjects
  • One year of experience working in a medical setting, Physician group practice
  • Experience verifying health insurance
27

Patient Services Representative Resume Examples & Samples

  • One year prior experience in a healthcare related field (specifically patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable)
  • OR Any equivalent combination of education and experience that provides the employee with the knowledge, skills, and ability to perform the work will be considered
  • High School diploma or General Educational Development (GED) equivalent
  • Prior experience with electronic health records
28

Patient Services Representative Onsite Resume Examples & Samples

  • Provide information and reports to our client contact(s) to keep them up-to-date on our progress
  • Possibly be assigned a small workload of accounts to resolve
  • Cover at facilities within an assigned region when the onsite representatives are out of the office
  • Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs
  • Begin the application process when possible
  • Identify specific patient needs and direct them to the appropriate agency for assistance
  • Introduce the patients to MedAssist’s services and inform them that we will be contacting them on a regular basis about their progress
  • Lay the groundwork for the Patient Account Representatives to develop a positive relationship with the patient
  • Legibly record all patient information on the designated in house screening sheet
  • Document the results of the screening in the hospital computer system
  • Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
  • 3 - 5 years experience with medical billing, medical coding, eligibility (government or hospital) or other pertinent medical experience is preferred
  • Local travel will be required
  • Must be willing to drive your own car
  • Basic personal computer skills are required
  • Ability to effectively work and communicate with coworkers, patients, outside agencies and hospital employees
  • Ability to present oneself in a professional and courteous manner at all times
  • Ability to stay on task with little or no supervision
  • Demonstrate initiative and creativity in fulfilling job responsibilities
  • Possess excellent organization skills
  • Ability to prioritize multiple tasks in a busy work environment
29

Patient Services Representative Resume Examples & Samples

  • High school diploma or General Equivalency Degree (GED)
  • File management skills, experience with spreadsheet programs, plus other general computer skills
  • Working knowledge of all basic office equipment
  • Excellent working knowledge of medical terminology
  • Strong understanding of basic medical record processing
  • Secondary education in business, medical or legal related field
  • Previous hospital or clinic experience
  • Proficiency in the use of Quattro Pro or Excel spreadsheet software
30

Per Diem Patient Services Representative Resume Examples & Samples

  • Experience as a Chinese/English medical interpreter
  • Fluent in Mandarin and/or Cantonese
  • Experience in a healthcare setting, preferably hospital
  • Proof of at least 40 hours of professional training in Medical Interpretation from an approved program, or Certificate of completion from an approved continuing education program, or completion of an approved nationally recognized language proficiency assessment, or certification from either the National Board of Certification for Medical Interpreters, or The Certification Commission for Healthcare Interpreters
31

Patient Services Representative Resume Examples & Samples

  • Answering Incoming Patient Calls
  • Conducting Outbound Calls to Patients and Physician offices
  • Answering Patient inquiries, using multiple system resources to research and resolve various issues
  • Scheduling patients for appointments with physician office(s) following physician specific requirements Updating patient accounts as necessary
  • Building strong long lasting relationships with clients and patients
  • Providing reports to management staff regarding daily activities, process improvements, etc
32

Patient Services Representative, Physiatry Resume Examples & Samples

  • High School diploma or GED equivalent
  • Ability to read, write and verbally communicate in English
  • Accurate typing/keyboarding skills
33

Patient Services Representative Resume Examples & Samples

  • High School diploma or General Equivalancy Degree (GED)
  • Experience with spreadsheet programs, plus other general computer skills
  • Good file management skills
  • Knowledge of billing and coding terminology
  • Previous hospital or clinical experience
  • Understanding of confidentiality issues with regard to medical information
34

Patient Services Representative Resume Examples & Samples

  • Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed
  • Schedules follow up appointments to include treatment scheduling
  • Reviews Explanations of Benefits (EOB) for consistency
  • Follows up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments
  • Sets up financial arrangements with patients as necessary
  • Performs any other ancillary duties and responsibilities as determined by management to aid in efficient clinic operation
  • High school diploma or equivalent required. Minimum three years medical business office experience
35

Patient Services Representative Team Lead Resume Examples & Samples

  • Manage a staff of approximately 25 employees and direct all staff activities including, coordinating schedules and breaks, providing training and guidance, assisting managers in the completion of all performance evaluations, etc
  • Recognizes and provides coaching, counseling, and discipline as appropriate
  • Promotes the practice within the team and motivates the staff
  • Ensures accurate and thorough documentation and completion of all necessary paperwork is entered into the RIS system
  • Collects and copies insurance cards and other pertinent documents
  • Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
  • Keeps patients, technologists and/or manager informed with regard to patient flow. Addresses workflow issues in a timely, professional manner
  • Follows all compliance plan standards
  • Follows all team policies and related procedures
  • Responsive to customer and patient questions; knows where and how to obtain information/answers. Provides thorough and accurate information to all customers
  • Follows protocols while answering incoming calls; provides thorough and accurate information to all callers
  • Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff
  • Maintains composure and behaves professionally in difficult patient situations and knows when to involve manager
  • Communicates effectively and appropriately with manager
  • Uses appropriate tracking devices to assure that prior reports and images are signed in and out as necessary
  • Tracks missing reports and ensures all patients have a corresponding report
  • Ensures all “callbacks” are completed and scheduled in a timely fashion
  • Review schedules ensuring every effort is made to utilize all open time slots
36

Outbound Patient Services Representative Resume Examples & Samples

  • Phone support for Heartland Dental supported offices
  • Reply to patients’ web-based appointment requests
  • Build report with existing patients on outbound phone calls
  • World-class written, oral and interpersonal communication skills
  • Highly motivated, with excellent organizational and computer skills
  • Comfortable working in a professional, fast-paced office environment
37

Clinic Patient Services Representative Resume Examples & Samples

  • Knowledge of medical terminology required or the completion of a medical terminology course in the first year of employment
  • Must have demonstrated office skills competencies with six months of experience, preferably in a medical office setting
  • The ability to maintain a high degree of confidentiality
  • Proficient with computers (Windows/Word/Excel)
  • Ability to work with people in a courteous and collegial manner
38

Patient Services Representative Resume Examples & Samples

  • Education: High School diploma or GED
  • Experience:requires 12 months experience in a customer service role
  • Equivalent/ Substitution:Will accept an equivalent combination of training and experience
39

Patient Services Representative Resume Examples & Samples

  • Accepts feedback
  • Asks questions for clarification
  • Gives accurate information
  • Makes suggestions for improvements
  • Is willing to accept change
  • Uses listening skills
  • Manages resources prudently
  • Takes direction
  • Thinks pro-actively
  • Establishes positive rapport with patients and families, uses AIDET
  • Reports to duty promptly and utilizes time effectively to provide clerical support
  • Utilizes sick and vacation days appropriately
  • Participated in conferences/in-services
40

Patient Services Representative Resume Examples & Samples

  • Enters and/or verifies patient/guarantor demographic and insurance information
  • Schedules/cancels/reschedules and confirms patient appointments. Appropriately statuses patient in computer system
  • Handles phone calls to/from patients, physician offices, insurance companies, internal customers, etc., utilizing proper telephone etiquette
  • Obtains authorization for ancillary and specialty services from insurance carriers, and documents actions taken appropriately
  • Collects payments from patients, including c-opayments, current charges and prior account balances; posts charges; provides receipts; and documents all financial transactions, including charge entry at checkout. Prepares daily cash
  • Performs template exceptions as instructed by the manager or PIC
  • Completes all tasks according to Standard Business Practices
  • Supports the Nemours Mission, Vision and Values
  • Respects the confidentiality of all patient information
  • Monitors and ensures patient safety and office cleanliness and security
  • Opens, sorts and routes mail, lab and consult reports
  • Participates in the departmental and system-wide quality assessment and improvement activities
  • Maintains positive professional relationships with providers and coworkers. Actively participates in a team-based approach to care
  • Checks status of patients waiting more than 10 minutes and advises of progress
  • Monitors waiting room and keeps patient informed as to schedule delays
  • Works independently and proactively
  • Communicates clearly both verbally and in writing
  • Computer/typing skills required
  • Clerical experience in a physician’s office required
41

Patient Services Representative Resume Examples & Samples

  • Obtains authorization for ancillary and specialty services from insurance carriers and documents actions taken appropriately
  • Collects payments from patients, including co-payments, current charges and prior account balances; posts charges; provide receipts; and documents all financial transactions, including charge entry at checkout. Prepares daily cash reconcilliation and bank deposits. Ensures work queues are up-to-date
  • Complete all tasks according to Standard Business Practices
  • Support the Nemours Mission, Vision and Values
  • Respect the confidentiality of all patient information
  • Monitor and ensure patient safety and office cleanliness and security
  • Open, sort and route mail, lab and consult reports
  • Participate in the departmental and system-wide quality assessment and improvement activities
  • Maintain positive professional relationships with providers and coworkers
42

Patient Services Representative Resume Examples & Samples

  • Greets families according to Nemours Standards of Behavior and AIDET
  • Accurately loads/updates patient demographics, adhering to system warnings
  • Accurately schedules patients and creates/completes referral shells according to Scheduling Reliable Method
  • Submits electronic referral requests at time of scheduling
  • Obtains/understands insurance information provided by callers and accurately loads insurance into Epic
  • Understands how to read electronic response history to enter/update insurance changes in Epic, i.e,. co-pays, capitation agreements, PPO plan vs. HMO plan, coverage effective dates, etc
  • Informs patients about current initiatives, i.e., online scheduling, evening clinics
  • Reviews essential patient appointment information, i.e., location of appointment, NPO, bringing all medications to appointment, prep information
  • Processes requests for prescription refills
  • Documents DAR notes where applicable
  • Confirms referral requirements with caller
  • Participates in daily huddles
  • Manages the CCR template exceptions work, which includes cancelling, rescheduling and blocking provider templates as requested via the CCR ticket process
  • Manages the internal and external referral work queues
  • Manages the PCP ticket requests to verify and update PCP information for Epic
  • Processes and completes incoming eReferral external physicians requests for appointment scheduling
  • Processes incoming staff messages by supporting the MyNemours website and the Access Center team
  • Works according to the Standard Reliable Method
  • Offers process improvements opportunities via the daily huddle
  • Completes mandatory in-service training yearly which includes, but is not limited to, safety, infection control, HIPPA, corporate compliance and bioterrorism
  • Assists with making discharge follow-up calls
43

Patient Services Representative Resume Examples & Samples

  • Greets patients and families at the clinical setting according to AIDET. Systematically checks families in and out (as applicable)
  • Establishes and maintains a professional demeanor by maintaining tact, understanding and confidentiality when dealing with patients, team members, health practitioners and the public
  • Completes the front desk function in the module including, but not limited to
  • Accepts and gives feedback
  • Asks questions when uncertain
  • Sets priorities
  • Makes suggestions
  • Facilitates team approach
  • Shows willingness to accept change
  • Builds and fosters professional relationships
  • Demonstrates knowledge of hospital services and policies
  • Stays current on technological aspect of position
  • Uses effective listening/communication skills
  • Identifies customers and responds to customer inquiry appropriately
  • Manages resources prudently; shares when available and necessary
  • Thinks proactively
  • Recognizes the importance of process
  • Manages time efficiently
44

Patient Services Representative Resume Examples & Samples

  • Must be proficient on Microsoft Office Outlook, including the ability to type accurately
  • Must have experience using a multi-line phone system
  • Must be able to follow University patient safety and confidentiality (HIPAA) guidelines
  • Professional manner and appearance
45

Patient Services Representative Resume Examples & Samples

  • Greets patients arriving for appointments and checks them in using automated scheduling system
  • Coordinate patient flow using the bay utilization system
  • Receive and route phone calls; transfer calls as appropriate to clinical and support staff. Address questions and concerns from callers and forward to appropriate staff or department. Answer and manage voice mail
  • Perform general clerical duties such as processing mail, inventorying supplies and ordering office supplies
46

Patient Services Representative Resume Examples & Samples

  • Manages patient flow using the Infusion bay utilization system
  • Check in patient and informs other clinical staff of patient arrival
  • Receives and route phone calls, transfer calls as appropriate to clinical and support staff
  • Address questions and concerns from callers and forward to appropriate staff or department
  • Performs general clinical duties and deliver incoming mail to staff
47

Patient Services Representative, Radiology Resume Examples & Samples

  • Registers members in the appropriate KP Health Information Systems to include: verifying eligibility; updating demographic information; identifying special needs, and coordinating appropriate assistance
  • Explains various types of Radiologic procedures and applicable costs. Collects funds from member check in and check out, completes receipts, and posts transactions using applicable cash collection system, i.e., JPoint
  • Retrieves, reconciles, and deposits change fund, as applicable by center
  • Assists members when appropriate with scheduling or re-scheduling appointments in the dedicated Radiology Information System using established protocols for the identified procedure(s). Verifies appointment information with members for accuracy
  • Verifies that member understands preparation instructions as presented by licensed personnel, and responds to general imaging questions: escalates technical and difficult/complex questions to the Radiologic Technologist, RN, or the Radiologist
  • Maintains an active awareness of waiting members' status by frequently surveying the waiting area and observing their general disposition. Anticipates conflicts/delays in schedules and effectively communicates with member and appropriate staff. Pro-actively keeps members aware of unusual circumstances that may impact their wait time, keeping them constantly informed
  • Maintains constant two-way communication throughout the day with the Lead Radiologic Technologist to ensure awareness of various daily work schedule(s) and situations that may cause delays in services
  • Explains multiple types of Radiologic procedures to member(s), answering their questions for each specific exam about which they inquire
  • Maintains supplies for reception and neatness of waiting area(s)
  • Proficiency in the use of cash computer systems preferred
48

Patient Services Representative Resume Examples & Samples

  • Provides first class customer service to our patients by treating them with courtesy and respect
  • Answers inbound calls and places outbound calls to update patient demographics, schedule appointments, order supplies, physician referrals, prescription refills, collection of payment, and answer general questions
  • Conducts outbound calls to patients and physician offices
  • Answers patient inquiries, using multiple system resources to research and resolve various issues
  • Schedules patients for appointments with physician office(s) following physician specific requirements
  • Updates patient accounts as necessary
  • Builds strong, long lasting relationships with clients and patients
  • Provides reports to management staff regarding daily activities, process improvements, etc
  • 1 – 3 years of work experience preferred
  • Healthcare and/or insurance billing or processing and customer service preferred
  • Bilingual capabilities (English and Spanish) preferred but not required
  • Ability to type 30+ WPM
  • Ability to navigate multiple various computer systems
  • Ability to work in an environment with little supervision needed
  • Ability to use Microsoft office applications such as Word, Excel, and Outlook
  • Ability to work in a moderately noisy, fast pace and changing environment
  • Effective/Clear verbal and writing communication skills
  • Excellent Attention to Detail
  • Effective Active Listening Skills
  • Schedule Flexibility
  • Organized
  • Friendly / A Team-Player
  • Patience Required
49

Patient Services Representative Resume Examples & Samples

  • To assist the physicians and/or administrators in all business and patient care responsibilities
  • Review patient intake information to verify insurance coverage
  • Reconcile patient payments on a daily basis received to cash box and receipt journal
  • Data entry of registration
  • Strong computer knowledge; experience preferred
  • Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred
50

Patient Services Representative Resume Examples & Samples

  • Minimum Qualification: Six months experience working in an administrative support role.Preferred Qualification: Six months experience working in an administrative support role in finance, call center or medical office setting
  • Schedule: must be available between 7 am - 6 pm. Work week will be 40 hours
  • Busy family practice office. Must enjoy fast pace and children!
51

Patient Services Representative Resume Examples & Samples

  • Prints SRH eligibility form
  • Request Certificate of Certifying Physicians for Diabetic Shoes
  • Closes and Balances out individual daily batch
  • Prints, copies, and disseminates physician daily schedules in morning huddles
  • Makes and distributes new patient packets
  • Day Close Out
  • Totals encounter forms and inspects the form for completeness and accuracy
  • Verify that ICD-10 and DX codes are on all invoices
  • Ensures the resident and faculty signatures are on the invoice and encounter form
  • Reconciles daily invoices for submission
  • Completes billing for hospital, VA, St. Anthony’s, and Edmond Clinic
  • Balances and closes cash box daily
  • Scanning and Organization
  • Gathers all pertinent incoming correspondence from outside entities for scan
  • Copies medical records for patients and requesting providers for continuation of care only
  • Prepares documents to take to scan
  • Secures charts that have been sent to storage that are needed in the clinic
  • Requests medical records from other facilities
  • Speaks to patients about financial responsibilities, (deductibles, co-insurances, accounts balances) prior to scheduled appointments. Informs patient need to be prepared to make payment on account if applicable
  • Educates the patient about their responsibility to secure an Rx’s, CMN/LMN from PCP and/or referring physician, W/C information, the need to bring their insurance cards with then to every visit, bring co-insurance payments, etc
  • Types notes and letters for faculty as needed
  • Sorts and distributes mail
  • Adheres to dress code
  • Adheres to “Time Off” Policy
  • Maintains a clean, uncluttered work area
  • All Areas
  • Communicates with patients, visitors, vendors in a professional manner at all times
  • Communicates with co-workers and employees in a manner that promotes a high “team oriented” approach
  • Enhances professional growth and development through in-service meetings and educational programs
  • Performs related work as asked (required)
  • Notifies appropriate person when supplies are low and need to be reordered
52

Patient Services Representative Resume Examples & Samples

  • NEOGOV/Government Jobs on-line or paper application
  • Supplemental questionnaire responses
  • Attach multiple documents/files in the resume attachment section
  • Able to read, write, and communicate in English
  • Arecomputer-savvy and able to learn to use new computer programs and technical tools quickly
  • Maintain confidentiality of client information
  • Know their strengths and weaknesses, seekfeedback, will admit their mistakes, and quickly learn from them
  • Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without accommodation
  • Bilingual Spanish candidates are encouraged to apply
53

Patient Services Representative Resume Examples & Samples

  • Schedules patient appointments, either by telephone or in person
  • Obtains patient demographics on new patients and updates demographics on established patients
  • Answers telephone calls and distributes to the appropriate people
  • Manages up to five phone lines
  • Knowledgeable with insurance
  • Knows how to work with insurance
  • Does mastering schedule
  • Check In/Check Out
  • Using excellent customer service greets patients as they come into the clinic
  • Prints physician schedules
  • Pulls new patient records / obtain archived charts as needed for patient care
  • Copies and prints medical records for patients and other providers or facilities
  • Prepares inactive patient charts for storage. Maintains log of charts in storage
  • Makes up new patient information packets
  • Able to function in Electronic Medical Records (phone notes, patient pictures, scanning insurance cards and I.D
  • Talks to patients about financial accounts/balances
  • Able to verify referrals on fine in the patient account
  • Updates and enters insurance correctly as needed into patient accounts
  • Responsible for keeping stock of office supplies by notifying appropriate person when supplies are low and need to be reordered
  • Dispenses supplies as needed
  • Sorts and distributes mail and faxes
  • Securing PHI by emptying shred boxes daily in a locked blue bin
  • Communicates with patients of all ages in a professional manner at all times
  • Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach
  • Enhances professional growth and development through in-service meetings and education programs
54

Patient Services Representative Resume Examples & Samples

  • One year prior medical front office experience, EMR, Medic and Tiger experience preferred
  • Knowledge and understanding of insurance programs
  • Computer skills (Windows, Word, Excel spreadsheets, use of a mouse for a computer, etc.) with the proven ability to type 40 wpm
  • Strong verbal and written skills in English with Spanish-speaking skills preferred
55

Patient Services Representative Resume Examples & Samples

  • 1+ year of Clerical experience within a Medical Office
  • Previous experience in an Internal Medicine environment
  • Experience with Electronic Medical Records (EMRs)
56

Patient Services Representative Resume Examples & Samples

  • Skilled at interacting with respect with people of all backgrounds, including individuals with limited English or living homeless
  • Skilled at handling confidential data and sensitive situations with tact and discretion
  • Skilled at organizing, prioritizing, multi-tasking, problem-solving and adapting to changes
  • Skilled at communicating and explaining information in a clear, professional and simple manner
  • Open to feedback and making positive changes
  • Able to learn and use multiple computer programs
  • Able to work successfully both independently and as part of a multi-disciplinary team
  • Skilled at problem-solving
  • Reliable in attendance and punctuality
  • Experienced providing a high level of customer service in a fast-paced setting, or equivalent education/training in this kind of work environment
  • Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodation
  • Bilingual candidates are encouraged to apply
  • Experience working with electronic health records
  • Community health experience, education, or training
57

Patient Services Representative Nwhl Resume Examples & Samples

  • Ability to read, write and verbally communicate in English Accurate typing/keyboarding skills
  • Experience working in a medical office
  • Knowledge of billing, coding or medical terminology
58

Patient Services Representative Resume Examples & Samples

  • 1) Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in behavior, practice, and decision making
  • 2) Provides high quality customer service in person and over the telephone at all times to patients and their families
  • 3) Schedule appointments according to scheduling template and established guidelines
  • 4) Verify patient's insurance and obtain necessary referrals and pre-certifications prior to the date of service
  • 5) Complete check-in for each patient prior to exam. Obtain payments when required, scan identification and insurance cards, and assure current demographic and insurance information is updated in the practice management system
  • 6) Complete check-out assuring patient plans, orders, medications, and follow-up appointments are processed prior to the patient leaving the office
  • 7) Promptly answer telephones within three rings identifying the practice and their name. Give the caller an opportunity to respond prior to being placed on hold
  • 8) Courteously and professionally address patient inquires including scheduling appointments, answering questions, and taking complete and accurate messages
  • 9) Promptly and accurately communicates patient questions, issues or concerns with providers received via telephone or patient portal
  • 10) When directed, facilitate the completion of initiating a referral or prior authorization for diagnostics and testing; and communicate the results timely to the patient and provider
  • 11) Maintains strict HIPPA compliance at all times according to Lourdes Health policy
  • 12) Respond to families, visitors, and staff in a sensitive manner
  • 13) Offer highest quality customer service at all times to patients and their families
  • 14) Cultivate positive relationships with all patients, customers, guests, and members of the care team
  • 15) Communicate concerns and/or patient issues with Provider, Supervisor or Regional Administrator promptly
  • 16) Participate in care team huddles one to two times per day, as determined by the provider
  • 17) Assist with any additional duties as needed or as directed by Supervisor, Regional Administrator or Provider
  • 18) Coverage of other practices as needed that will require travel to the alternate location. This will be at the discretion of the Supervisor and Regional Administrator
59

Patient Services Representative Resume Examples & Samples

  • Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred
  • Demonstrated ability to provide exceptional customer service
  • Demonstrated strong communication skills and ability to work effectively with people in stressful situations
  • Ability to multi-task, be organized and detail oriented
  • Demonstrated proficient computer keyboard skills
60

Patient Services Representative Resume Examples & Samples

  • Responses to Supplemental Questions
  • Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
  • Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
  • Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and schedulingappointments
  • Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties
  • Are adaptive, analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies
  • Are able to maintain their composure under pressure
  • Bilingual candidates in Spanish and English
61

Patient Services Representative Resume Examples & Samples

  • Enters required data in the registration system, with emphasis on accuracy of demographic data and financial information, with an accuracy level of the following: Etc.
  • One to two years in a Medical Scheduling Setting
  • Knowledge of HealthCare Reimbursement
  • Demonstrate excellent public relation and communication skills
62

Patient Services Representative Resume Examples & Samples

  • Receiving the patient and registering their medical complaint in the log book
  • Greets, instructs, directs and schedules patients and visitors
  • Serves as a liaison between patient and support staff
  • Educating the patient as to office billing policies, insurable and non- insurable charges
  • Registering the patient in an expedient, accurate manner
  • Verifying all information and existing charts with patients
  • Explaining the charges to the patient and, when requested, providing the patient with a statement
  • Collecting the money for the patient's visit, diagnostic studies and supplies
  • Office duties based on knowledge of Main Line Health departmental policies
  • High School Diploma required
  • Two to three years of office experience required
  • Knowledge of insurance payers and medical terminology preferred
  • Must be experienced in Microsoft Word (columns, tables, envelopes, mail merge, labels), Excel (data base maintenance) and Outlook (maintaining calendars of several staff members)
63

Patient Services Representative Resume Examples & Samples

  • Intermediate Microsoft Outlook/Excel
  • Comfortable with addressing patient’s past dues balance
  • First line patient complaints
  • Comfortable with working with Medical Insurance
  • Master Scheduling Experience
  • Scheduling Software/Electronic Medical Records
  • Manage Clinic flow and uses independent judgment
  • Manages the reminder system, able to pull reports and collect data
  • Prepares super batch daily – coordinates/reconcile daily deposits