Patient Services Manager Resume Samples

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JS
J Schaefer
Jennings
Schaefer
924 Shanel Prairie
New York
NY
+1 (555) 861 9151
924 Shanel Prairie
New York
NY
Phone
p +1 (555) 861 9151
Experience Experience
Philadelphia, PA
Assistant Patient Services Manager
Philadelphia, PA
Schiller Group
Philadelphia, PA
Assistant Patient Services Manager
  • Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
  • Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards
  • Serves as liaison between the dietetics staff and food service departments
  • Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents
  • Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines
  • Creates a positive environment and successfully motivates and manages team
  • Menu development and inventory management
Houston, TX
Patient Services Manager
Houston, TX
Daugherty-Boyer
Houston, TX
Patient Services Manager
  • Manage patient transition to different therapies. Work with nurses to provide injection training to patients
  • Manage patient transition to HAE products. Work with nurses to provide injection/infusion training to patients
  • Manage third party patient support providers, ensure quality delivery and manage budget
  • Provide back-up coverage for other Customer Service Case Managers
  • Assists in development and implements and monitors operating; and capital budgets for patient meal services
  • Work closely with the team on quality improvement initiatives
  • Partner with Field Regional Business Managers and Patient Access Mangers to manage all patient cases within their assigned territories
present
Detroit, MI
Connected Patient Services Manager
Detroit, MI
Pouros, Mosciski and Beahan
present
Detroit, MI
Connected Patient Services Manager
present
  • Planning, assigning and directing work loads and performance management for respective Zone Team
  • Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction
  • Implement performance improvement and quality assurance programs targeted to improve patient satisfaction
  • Manage patient assistance requests and work with partners to process applications
  • Collaborate with Director of Patient Services, Case Managers, and Program Manager to develop system enhancements (CRM), training, and enhanced reporting
  • Provide leadership and management to team of case management professionals
  • Provide leadership and management to team of case management professionals and Team Leader(s)
Education Education
Bachelor’s Degree in Dietetics
Bachelor’s Degree in Dietetics
University of North Texas
Bachelor’s Degree in Dietetics
Skills Skills
  • Knowledgeable of standards of practice, positions, procedures and regulations appropriate to home care
  • Strong attention to detail
  • Strong enthusiasm with a drive to succeed and the ability to work indepently
  • Excellent communicator with strong written and verbal presentation skills
  • Strong enthusiasm with a drive to succeed and the ability to work independently
  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
  • Solid working knowledge of HACCP principles
  • Highly motivated, shows initiative, is proactive and able to work within a team
  • Ability to maintain composure and remain professional during difficult patient or medical calls
  • Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals
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15 Patient Services Manager resume templates

1

Patient Services Manager Resume Examples & Samples

  • Establish goals for case managers and monitor their progress through out the year
  • Collaborate with Associate Director of Patient Services (ADPS), Case Managers, and Program Manager to develop system enhancements (CRM), training, and enhanced reporting
  • Responsible for daily interaction and maintaining strong relationships with Specialty Pharmacy partners
  • Provide reporting metrics to ADPS on a consistent basis in order to endure all cases are moving along in a timely fashion
  • Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
  • Partner with Field Sales Reps to manage all patient cases within their assigned territories
  • Responsible for maintaining case history for all assigned patients in the CRM system
  • BA/BS in the life sciences or communications preferred
  • Reimbursement experience critical
  • Ability to multi task, problem solve effectively while working in a team environment
  • Ability to handle sensitive information
  • Able to manage time and balance priorities
  • Highly motivated, shows initiative, is proactive and able to work within a team
  • Ability to present in front of a group
2

Patient Services Manager Resume Examples & Samples

  • Works closely with patient/family to case manage all steps required to gain access to therapy
  • Acts as the liaison with medical offices
  • Manage patient transition to HAE products. Work with nurses to provide injection/infusion training to patients
  • Partner with Field Regional Business Managers and Patient Access Mangers to manage all patient cases within their assigned territories
  • Provide ongoing persistency and compliance support by making regular calls to patient/families
  • Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals
  • Ability to multi task, problem solve and work independently
  • BS/BA in life sciences/communications is preferred
  • Minimum of 5 years of prior case management experience (within last 2 years)
  • Minimum of 3 years of customer service experience
  • Customer Service Focus
  • Prior Team leadership expership experience necessary
  • Proficient in all MS Programs (Excel, Word, Outlook, Visio and PowerPoint)
3

Patient Services Manager Resume Examples & Samples

  • Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding
  • Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents
  • Maintains dietetic registration, state-required credentials and continuing education requirements if required
  • Requires minimum 2-3 years operations management experience working in a fast paced food environment with exceptional communication skills
  • Healthcare nutrition experience required
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
  • Preferring a 'high-energy' individual with strong interpersonal skills with the ability to engage and motivate staff
4

Patient Services Manager Resume Examples & Samples

  • Provide leadership and management to team of case management professionals and Team Leader(s)
  • Direct interaction with Zone Directors and PAM Field Directors to address issues and in a timely manner and properly align resources
  • Provide reporting metrics on a consistent basis in order to endure all cases are moving along in a timely fashion
  • When available coach and lead the Patient Services Team Leader(s) to become the next PSM
  • Minimum of a high school diploma required. BA/BS in the life sciences or communications preferred
  • Minimum of 3 years of prior case management experience required
5

Patient Services Manager Resume Examples & Samples

  • Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department
  • Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patientpopulation
  • Demonstrates accountability for the proper use of patients' protected health information
  • Associate's Degree/2-year degree in Dietetics, Nutrition, Food Service Management, Hospitality, Business or other related area of study preferred; 4 year degree preferred
  • Requires minimum 3 years of retail/food service operations management experience working in a high-volume hospitality environment (i.e., hospital, restaurant)
  • Working knowledge of HACCP in a large volume facility
  • Ability to communicate (listening, verbal and written) effectively with clients, customers of client and support staff
  • Strong working knowledge of Microsoft Office applications
6

Patient Services Manager Resume Examples & Samples

  • Client Relationship:Maintain effective client and customer rapport for mutually beneficial business relationships. Identify client needs and communicate operational progress. Demonstrate excellent customer service using Aramark's standard service model
  • Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour
  • Manages patient food service activities, complying with established standards
  • Leads patient service staff to ensure meals are properly prepared and delivered to patients
  • Conducts rounds on patients/departments
  • Supervises tray line operation and/or the room service program
  • Previous experience in a healthcare patient services role
7

Patient Services Manager Resume Examples & Samples

  • Requires a minimum 2-3 years food service operations management experience working in a fast paced food environment with exceptional communication skills
  • Healthcare experience, food service management and contract management experience highly preferred
  • Strong computer skills are essential in this role
8

Connected Patient Services Manager Resume Examples & Samples

  • Minimum of 4 years Patient Services strategy and design skills
  • Patient service vendor collaboration
  • Patient research
  • Health outcomes analysis
  • Technology solution enablement for patient care services
9

Patient Services Manager Resume Examples & Samples

  • Oversight of the Patient Services area, patient food service production, and diet office
  • Ensuring excellence in service quality and delivery schedules
  • Acting as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives
  • Working with the diet office to review and address any patient menu/meal concern. Daily patient meal rounding
  • Identifying process improvement initiatives and overseeing the implementation
  • Employee training for compliance, safety, sanitation, customer service and more
  • Regularly analyzing patient satisfaction data and implementing additional measurements and action plans in these areas to achieve optimal unit performance
  • Ensuring and driving efforts for Gold Check Standards
  • Creating a positive environment and successfully motivating and managing a team of 60 union hourly associates
10

Patient Services Manager Resume Examples & Samples

  • Oversees and is responsible for the success of the Patient Services area, patient food service production, and diet attendants for Hollywood Presbyterian Medical Center
  • Acts as the liaison between the hostesses, dietitians, nursing managers and the units
  • This role will participate in patient safety and patient experience initiatives
  • Works with the diet office to review and address any patient menu/meal concern
  • Works hands on with patient tray line production team to ensure food quality and consistency on a daily basis
  • Conducts patient rounding and works with hospital dieticians on patient nutritional needs
  • Responsible for identifying process improvement initiatives and overseeing the implementation
  • Oversees employee training for compliance, safety, sanitation, customer service and more
  • Ensures that employees demonstrate an active customer hospitality orientation towards both clients and customers
  • Integrate fully within our client’s organization by becoming a trusted advisor with a customer service focus
  • Responsible for driving patient satisfaction results
  • Oversees all policy and procedure documentation to ensure current and up to date in all areas and consistently utilized at each location
  • Regularly analyzes patient satisfaction data, financial results, and implements additional measurements and action plans in these areas to achieve optimal unit performance
  • Ensures compliance to food safety, sanitation, infection control and all facility-related activities while meeting DPH/State/Federal/Company and overall workplace safety standards
  • Must meets (or exceed) Sodexo standards of operations
  • Creates a positive environment and successfully motivates and manages team
11

Patient Services Manager Resume Examples & Samples

  • Experience with Healthtouchor a similar web-based meal ordering program
  • Experience with At Your Request--Room Service Dining or a similar "on- demand" food service model
  • Solid working knowledge of HACCP principles
  • The ability to effectively communicate with a diverse staff both verbally and in writing
  • The ability to identify, on-board, train and develop staff members
  • An understanding of what it takes to motivate people to go above the normal call of duty
  • Self directed
12

Patient Services Manager Resume Examples & Samples

  • Have healthcare management experience
  • ServSafe certified and well-versed in regulatory and sanitation practices
  • Work closely with the team on quality improvement initiatives
  • Work with the other Patient Service Managers with the goal of enhancing the patient experience
  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
  • Precept hospital dietetic interns, summer youth interns and other community program students and volunteers
  • Demonstrate excellent communication and customer service skills. #MGT
13

Patient Services Manager Resume Examples & Samples

  • Managing the daily food production including production planning and controls
  • Ensuring Sodexo Culinary Standards including recipe compliance and food quality
  • Labor and food cost controls and compliance
  • Menu development and inventory management
  • Food cost management
  • Have oversight of day-to-day patient services operations
  • Deliver high quality food service
  • Achieve company and client financial targets and goals
  • Develop and maintain client and customer relationships
  • Create a positive environment; and
  • Ensure Sodexo Standards are met
  • Has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively
  • Has culinary production experience and a strong background in safety and sanitation compliance
  • Has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
  • Can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and
  • Can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC), and is proficient in computer skills and report management experience
14

Patient Services Manager Resume Examples & Samples

  • Works with Patient Satisfaction/Perception survey vendors to ensure appropriate sample sizes and focus for each service; manages survey contracts and all vendor issues, including interface with the IT department
  • Creates on time feedback loops, spot shoppers, audits, and other innovative tools to support understanding our performance, with communications provided to leaders including action plans where suggested
  • Provides analysis of patient feedback information, ensures reports are statistically valid and meet contract specifications; oversees the timely distribution of reports to all relevant areas
  • Manages the compliment/concern/complaint process with effective feedback loops and timely reporting
  • Serves as coach and role-model
  • Monitors trends and actions nationally and locally
  • Monitors national research that supports understanding the patient experience and successful approaches for consideration
  • Prepares and presents timely summary reports to the organization – as needed and as outlined in the report out schedule
  • Provides education and training on Customer Service and Team Communication in support of the Patient Experience Initiative
  • Accountable for following the guidelines for attendance, punctuality and overall dependability. Accountable for effective performance and follow-through of all assigned responsibilities and for completing responsibilities within designated (or agreed upon) timeframes. Completes responsibilities in a manner consistent with organizational policies and goals
  • Responsible for the "Accountabilities" associated with this position in support of the organization
15

Patient Services Manager Resume Examples & Samples

  • Work with food production and other managers to oversee daily operations to ensure a smooth flow of food services to patients
  • Effectively manage a high volume patient tray line operation
  • Exceed Sodexo standards for Gold Check audits
  • Evaluate and develop service levels for the overall Patient Services program
16

Patient Services Manager Resume Examples & Samples

  • Works with the diet office to review and address any patient menu/meal concern. Conducts patient rounding and works with hospital dietitians on patient nutritional needs
  • Regularly analyzes patient satisfaction data and implements additional measurements and action plans in these areas to achieve optimal unit performance
  • Creating a positive environment and successfully motivating and managing a team
17

Patient Services Manager Resume Examples & Samples

  • Oversees and is responsible for the success of the Patient Services area, patient food service production and guest relations/diet attendants and the patient call center
  • Ensures the foundational requirements of the room service program are being followed
  • Responsible for ensuring the timely and accurate delivery of meals, nourishments, and snacks to patients
  • Conducts patient rounding with patients and nurses and works with hospital dietitians on patient nutritional needs
  • Responsible for identifying process improvement initiatives and overseeing the implementation of those initiatives
  • Ensures that employees demonstrate an active customer hospitality orientation toward both clients and customers
  • Integrate fully within our client’s organization by becoming a trusted adviser with a customer service focus
  • Completes required departmental reporting, including financial reports and analysis
  • Minimum 2 years as a patient services or clinical nutrition manager with proven results for patient satisfaction, implementation, and development of teams and individuals
  • Have demonstrated team building and leadership skills
  • Have prior experience with Sodexo food-service management a plus
18

Patient Services Manager Resume Examples & Samples

  • Assess and monitor impact and execution of current patient service offerings, including feedback from service users and stakeholders such as HCPs, Nurses, patient organisations and payers
  • Experience in pharmaceutical industry (>3 yrs) is required, including intimate knowledge of industry code of conduct and relevant legislation for interaction with patients
  • Proven project management experience
  • Experience in patient organisations
  • Key Capabilities
  • Patient-centric and service oriented mindset
  • Proven capability to influence and drive change agendas without formal authority
19

Patient Services Manager Resume Examples & Samples

  • Assess and monitor impact and execution of current patient service offerings, liaising with Patient Services & Commercial Lead and Patient Advocacy Lead to capture feedback from service users and stakeholders such as HCPs, Nurses, patient organisations and payers
  • Support the development and implementation of best-in class patient support programs across all brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders. Assess and monitor local legal and regulatory environment relevant to patient support programs. Work with Compliance, Legal, Regulatory to adhere to obligations
  • Create and deliver a plan to expand patient support programmes to cover maximum patients. Working with the Patient Services & Commercial Lead and internal stakeholders to develop and track other KPIs associated with patient support
20

Patient Services Manager Resume Examples & Samples

  • Experience with "At Your Request" (AYR) --Room Service Dining or a similar "on- demand" food service models
  • Experience with Healthtouch or a similar web-based meal ordering program
  • The ability to identify, on-board, train and develop approximately 25 front-line staff members
21

Patient Services Manager Resume Examples & Samples

  • Manage the Customer Service Representatives and Health Touch ordering system
  • Create and revise specialty menus to accommodate patients’ dietetic needs
  • Work closely with the Clinical Nutrition team on quality improvement initiatives
  • Act as the liaison between the dietitians, nurse managers and other ancillary staff
22

Patient Services Manager Resume Examples & Samples

  • Developing relationships with the nursing teams
  • Some ordering responsibilities for the trayline
  • HR functions
  • Supervision of 35 union hourly associates
23

Patient Services Manager Resume Examples & Samples

  • Implement performance improvement and quality assurance programs targeted to improve customer satisfaction
  • Monitor patient tray operations and daily meal rounding
  • Interact with patients and the nursing staff
  • Perform tray assessments, training, stocking/inventory of the floors; and
  • Perform some HR functions and direct supervision of hourly associates
  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
  • Previous experience working in a high volume facility
  • Strong management skills, preferably in health care but not necessarily if you are also a dietitian
24

Patient Services Manager Resume Examples & Samples

  • Requires minimum 3 to 5 years of food service operations management experience; preferrably within a healthcare environment
  • Experience with room service and CBORD a plus
  • Exceptional communication skills and experience with microsoft office programs required
25

Patient Services Manager Resume Examples & Samples

  • Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction
  • Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams
  • Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards
  • Accountable for the execution of service quality and ensures customer and client satisfaction
  • Regularly attend system Nutrition Steering meetings
  • Host monthly diet education classes with Nutrition Assistants
  • Be the onsite expert for the patient dining and ordering systems (At Your Request and Healthtouch)
  • Prior experience in leading and directing a patient delivery program is required
  • Excellent computer skills with experience programing HealthTouch nutrition software
  • Strong understanding of regulatory compliance including JACHO, and CMS
  • Previous management level experience and ability to engage and build strong relationships with client management; nursing staff; and patients
  • Passion for a high level of customer service
26

Patient Services Manager Resume Examples & Samples

  • Serve as administrator for the HealthTouch System
  • The ideal candidate will have the following
  • Strong management skills with the ability to drive patient satisfaction scores
  • Manage multiple functions and handle a fast-paced environment
27

Patient Services Manager Resume Examples & Samples

  • 2+ years of experience working within a Certified Home Health Agency and/or Long-Term Care facility; 1+ year of Patient Services experience
  • Knowledgeable of standards of practice, positions, procedures and regulations appropriate to home care
  • Proficiency in interviewing and physical assessment skills
  • Microsoft Office/Suite proficient (Excel, Word, etc.)
  • 1+ year of previous experience in a Supervisory role
28

Patient Services Manager Resume Examples & Samples

  • Employee training for compliance, safety, sanitation, customer service and HR Functions
  • Ensuring and driving efforts for Gold Check Standards & HACCP guide lines
  • Working with the culinary team staff to address any customer complaints or issues relative to food items
29

Patient Services Manager Resume Examples & Samples

  • Monitoring of patient tray operations and daily meal rounding
  • Interaction with patients and the nursing staff
  • Tray assessments, training, stocking/inventory of the floors
  • Some HR functions and direct supervision of hourly associates
30

Patient Services Manager Resume Examples & Samples

  • Exhibit Sodexo’s “CARES” behaviors (Compassion, Accountability, Respect, and Service)
  • Have the experience and drive to improve Patient, Employee and Customer Satisfaction
  • Experience with At Your Request Room Service Dining and be able to implement and adhere to the Sodexo operating standards for this program
  • Drive and dependability
  • Ability to inspire employees to excel in Patient and Customer interactions
  • Be able to deliver superior results by directing and motivating a team of employees to complete assigned responsibilities
31

Patient Services Manager Resume Examples & Samples

  • Responsible for the direct supervision of the Room Service Call Center staff, to include scheduling, budgetary compliance and coaching and counseling
  • Drives and maintains a high level of patient satisfaction and quality standards
  • Maintains, updates all menu and data programming for patient menu software and interface
  • Responsible for training and accountability of Call Center. Responsible for training all associates of the department including required in service topics which address department operational systems and processes so that all operations run smoothly and effectively
  • Responsible for all quality assurance and quality control programs within the call center
  • Establishes, implements, evaluates, and monitors departmental infection control and food borne illness prevention programs following HAACP requirements
  • Responsible for assisting with employee food safety, customer service and physical safety training
  • Serves as the primary representative in patient care nutritional activities. These include providing direction and guidance for an overall nutrition services program, ensuring conformance to food quality standards, assisting in the development of long range strategic plans, development of professional and nonprofessional personnel, establishing policies and procedures to ensure compliance to regulatory agencies, and maintaining effective communications with other departmental managers and interdepartmental liaisons
  • Directs the Continuous Quality Improvement Program (CQI)
  • Works with the employees of the department to provide optimal food, nutritional services to the patients, visitors, and staff to ensure the healing and well-being of each individual
  • Implements and maintains patient menus
  • Is responsible for the operation of the AYR (At Your Request Room Service) Call Center
  • Facilitates patient satisfaction initiative, tracks data, reports on stats and insures service recovery when needed
  • Patient Satisfaction and driving satisfaction is paramount
  • The Patient Services Manager will perform any other related tasks as assigned
  • State of Alaska Dietitian License or State of Alaska Dietitian License eligible upon successful completion of the Registered Dietitian registration examination
  • Must be registered Dietitian with the Commission on Dietetic Registration or RD eligible within six months of hire date
  • Minimum two (2) years of direct food service management in healthcare
  • Current Alaska Food Workers Card or ServSafe Certification preferred. (must obtain within 30 days from start date)
  • A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy
  • Must be fluent in speaking, reading, and writing English
  • Must pass a fingerprinting background investigation that complies with The Crime Control Act, Child Care Worker Act and the Indian Child Protection and Family Violence Prevention Act
  • Demonstrates strong verbal and written communication skills
  • Results orientation
32

Patient Services Manager Resume Examples & Samples

  • Ensuring food safety and sanitation compliance with Sodexo and regulatory standards through monitoring the proper actions and documentation
  • Assisting Trayline Manager in the oversight of patient tray line during meal service to ensure timeliness, check allergy notifications, identify software interface issues, accuracy of trays, appropriateness of temperature and quality
  • Mitigate and or correct equipment issues (phones, tablets) and enforce security of the equipment
  • Act as the liaison between the Patient Services Production Chef; ensure training, accuracy of portions and recipes are adhered to
  • Assist in daily patient meal rounding utilizing Service Depot or other measures
  • Directly interacting with patients and Nursing staff to develop and enhance interdepartmental relationships and service quality
  • Hire, train, and evaluate/audit personnel on a daily basis
  • Conduct Root Cause Analysis when issues are recognized
  • Schedule staff hours and assign duties for approximately 35 employees
  • Manage labor costs while ensuring adequate staffing
  • Establish standards for personnel performance and customer service through onboarding and ongoing training procedures
  • This entails overseeing analysis of phone calls to the diet office, ensuring timely following through of requests, accuracy of diet orders carried out, tray deliveries, and temperature studies
33

Patient Services Manager Resume Examples & Samples

  • Manages & supervises supervisory staff in the tray assembly, distribution, sanitation & maintenance, to ensure accurate meal service, assembly, distribution & retrieval, clean up and service
  • Monitoring, approval and publishing of schedules for these area with employee counts exceeding 200. Manages functions of patient meal services, patient meal distribution/re-thermalization (if appropriate), computer diet entry, tray ticket processing, and forecasting for efficient meal service including management meal rounds
  • Assures the meals, snacks and nourishments are served on schedule
  • Maintains adequate supervisory staffing coverage in times of illness, emergency, or other unforeseen circumstances
  • Establishes systems, policies & procedures, standards and record for patient meal services to achieve departmental objectives. Routinely reviews these so that affect optimum efficiency, organization, quality preparation & presentation, accuracy of assembly, delivery, service, retrieval and clean-up
  • Assists in development and implements and monitors operating; and capital budgets for patient meal services
  • Maintains appropriate records as it relates to patient meal census, and forecasting. Assures JCAHO and HACCP Compliance
  • Plans, develops, and implements patient menus, holiday programs and specialty programs within the constraints of the approved Diet Manual and budgets in conjunction with the Chief Clinical Dietitian, senior Operations Manager and/or the Assistant Director
  • Works closely with the department IT Analyst overseeing the computerization of the patient feeding department as it relates to menus, diet orders, tray tickets, floor stock, nourishments and forecasting
  • Assists with data collection and evaluation of data as needed related to the patient services budget
  • Maintains appropriate records related to tray assembly distribution and service. Ensures all appropriate documentation related to patient meal service is routinely completed. (i.e. Quality Assurance/Quality Control Reports such as taste & temperature checks, accuracy & distribution audits, food substitution logs, and portion control checks, etc.) Participates in the department’s Quality Assurance Program
  • Attends pertinent in-service programs scheduled within the hospital. Participates in departmental management meetings. Attends approved meetings and workshops in order to fulfill the ADA’s and/or CDR’s continuing education requirements (if appropriate)
  • Maintains a working knowledge of advances in clinical nutrition management, food systems management, and information systems. Manages an effective patient satisfaction survey program utilizing URMC approved vendors
  • Manages and supervises a controlled floor stock & tube feeding
  • Manages main kitchen staff to assure that sanitation and preventative maintenance standards are met including the management of physical areas of equipment to ensure all regulatory requirements are met. Maintains records to ensure proper dietary standards are met due to food shortages/substitutions
  • Maintains regular lines of communication with appropriate medical center and departmental staff
  • Interviews, hires, orients and coordinates training of supervisory staff for trayline, distribution, porters, and Diet Office areas (if appropriate)
  • Responsible for the completion of performance evaluations, disciplinary action and recommends discharge of subordinate staff when necessary
  • Participates in preceptorship and education Cornell University students and other Dietetic internship affiliated with URMC Food & Nutrition Services
34

Patient Services Manager Resume Examples & Samples

  • Overseeing operation of patient tray-line and call center
  • Meal rounds on patient floors
  • Developing relationships with nursing teams
  • Management, training and development of a staff of 40 union employees
35

Patient Services Manager Resume Examples & Samples

  • Daily patient meal rounding, interacting with the patients and nursing staff
  • Identifying and implementing process improvement to increase patient satisfaction
  • Tray audits and ensuring timely delivery of patient meals
  • Ensuring food safety and sanitation compliance
  • Being proficient with At Your Request computer program systems
36

Patient Services Manager Resume Examples & Samples

  • Process implementation and ability to assist client/Sodexo leadership with client presentations showing data, strategy, progress and completed outcomes
  • Minimum 2 years as a patient services or clinical nutrition manager with proven results for patient satisfaction, implementation, and development of teams and individuals or equivalent project experience
  • Have prior lean experience