Patient Services Coordinator Resume Samples

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AH
A Hane
Amber
Hane
4324 Kreiger Viaduct
Houston
TX
+1 (555) 362 0077
4324 Kreiger Viaduct
Houston
TX
Phone
p +1 (555) 362 0077
Experience Experience
Phoenix, AZ
Patient Services Coordinator
Phoenix, AZ
Smith, Hahn and Gleichner
Phoenix, AZ
Patient Services Coordinator
  • Reviewing and managing schedules as well as printing, sorting and working directly with technologists for the daily schedule
  • Assisting with pre-screening of incoming referrals according to selection criteria
  • Editing, cancelling, rescheduling and confirming patient appointments
  • Scheduling patient appointments using on-line registration/scheduling systems
  • Homecare delivery planning/phoning – advising of delivery/timeslots/ clinical waste collection
  • Administrative tasks including archiving and invoicing
  • Answer and triage incoming phone calls. Schedule patients for upcoming appointments on the enterprise scheduling application
San Francisco, CA
Patient Services Coordinator / LPN Required
San Francisco, CA
Hayes-Morissette
San Francisco, CA
Patient Services Coordinator / LPN Required
  • Receives second calls from the field staff during the Clinical Field Staff Supervisor’s lunch hour, weekly Case Conference, and any other busy time as directed by the Branch Director. Refers clinical questions to Branch Director as necessary
  • Maintains the on-call notebook according to the On-Call procedure
  • Maintains the Client Hospitalization Log, including entering coordination notes twice weekly into Homecare Homebase (HCHB), and sends electronic logs to Account Executive(s)
  • Ensures Supervisory Visits are scheduled according to branch protocol and regulatory mandates
  • If licensed, and as directed, may receive lab reports and assesses for normality. Faxes copy of lab to physician, makes a copy for the Case Manager and routes to the Medical Records Department as directed. Initiates Employee/Patient Infection Reports as directed
  • Sends schedule to Branch Director for approval prior to distribution to staff if productivity is not being met
  • Reviews Coordination note section and Administrative task section daily and throughout the day to help maintain communication with clinicians
present
Phoenix, AZ
Patient Services Coordinator / Medical Admin
Phoenix, AZ
Luettgen-Davis
present
Phoenix, AZ
Patient Services Coordinator / Medical Admin
present
  • Prepares weekly clinician schedules. Performs initial review of weekly schedule for productivity/geographic issues and forwards to clinician(s)
  • Assists with internal transfer of patients between branch offices
  • Follows up with clinician(s) on missed visits to ensure the visit is truly missed or if it can be rescheduled
  • Schedules discharge visits/ OASIS Collection or Recert visits following case conference when task appears on action screen
  • Schedules TIF OASIS Collection visits and deletes remaining schedule
  • Ensures Therapy Reassessment visits are completed timely
  • Processes reassigned and rescheduled visits
Education Education
Bachelor’s Degree in Trust
Bachelor’s Degree in Trust
Drexel University
Bachelor’s Degree in Trust
Skills Skills
  • Excellent organizational skills with strong attention to detail
  • Excellent computer skills with the ability and aptitude to quickly learn new computer systems and programs
  • Good written and verbal communication ability
  • Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
  • Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
  • Demonstrated ability to be flexible, highly organized, and thoughtful in a fast paced and complex teaching hospital environment
  • Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team
  • Excellent communication skills and ability to act as a liaison between the physician and patient/family
  • Proactive approach to problem-solving and prioritization complemented by strong analytical and decision-making ability
  • Knowledge of basic word processing packages
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15 Patient Services Coordinator resume templates

1

Ubc-patient Services Coordinator Resume Examples & Samples

  • Handle inbound/outbound patient, physician,
  • 0-1 years relevant work experience
  • LI-TB1
2

Casual Patient Services Coordinator Resume Examples & Samples

  • Demonstrates excellent customer service skills
  • Produces efficient and accurate schedules and associated reports
  • Records and updates schedule changes accurately, communicating changes to all involved staff
  • Seeks out solution to time conflicts directly through parties involved and other available resources
  • Scans pertinent documents into the patient record
  • Arrange for interpreter services when appropriate
  • Strong knowledge and familiarity with the Fairview system
  • Strong organizational and prioritization skills
  • Ability to prioritize competing activities
  • Vocational/Technical training or Associate Degree
  • Previous administrative experience within a health care setting
  • Previous staffing/scheduling experience within a health care setting
  • Previous front desk/reception duties within a health care setting
3

Patient Services Coordinator Resume Examples & Samples

  • General office and miscellaneous responsibilities required to ensure a smooth flow of work and effective patient and clinician service
  • Performs Front Desk Check-inprocess. At some locations, duties may include posting co-payments and all other payment to patient account using the computerized business system
  • This may include working the Rejection Report, Missing Charge Report, cash handling according to the Cash Handling policy and knowledgeof CPT, HCPCS and ICD-9 codes as they pertain to billing
  • Performs patient registration and referral activities utilizing the computerized business system. Includeson-line referrals, third party contacts,tracking referrals, communicating with patients and facilitating service.Sends all medical records and pertinent data to providerof service
  • Performs scheduling activities utilizingthe computerized businesssystem and coordinates associated communication activities. This includes printingschedules, arriving/no-showing patientvisits, printing encounterforms, printing and rescheduling patientsas needed
  • Properly completes appropriate Care Center forms such as Advance Beneficiary Notice (ABN) and FinancialWaivers, Advanced Directives/Durable Power of Attorney forms
4

Ubc-patient Services Coordinator Resume Examples & Samples

  • Maintain accurate and complete documentation of all received correspondence
  • Process order rejections and follow-up activities
  • Maintain patient profiles in accordance with standing operating procedures
  • Report product quality complaints or adverse events to a pharmacist. Ensure all documentation is present so there is no interruption in patient therapy per program. Report allergy or duplicate therapy warnings that appear during data entry to pharmacists
5

Patient Services Coordinator Resume Examples & Samples

  • Coordinates and manages the varied day-to day administrative duties of multiple faculty membership
  • Maintains all credentialing, privileges at affiliated institutions, CME and CV’s and maintaining licensure files
  • Maintains and oversees physician licensure (i.e. TX medical license, DEA, DPS
  • Maintains pathology slides and patient logs
  • Functions as liaison with Director of Clinical Operations and the physicians
  • Informs and monitors patient wait times
  • Ensures confidentiality, patient rights and patient responsibilities
  • Understanding of medical office procedures and processes
  • Ability to communicate and work effectively with physicians, staff, patients, and external personnel
  • Ability to interact with all others in a professional and customer-friendly manner
  • Leadership, creativity, self-starter, problem solver
  • Good written and verbal communication ability
6

Patient Services Coordinator Resume Examples & Samples

  • Coordinate and manage the varied day-to day administrative duties of multiple faculty membership
  • Maintain all credentialing, privileges at affiliated institutions, CME and CV’s and maintaining licensure files
  • Maintain and oversee physician licensure (i.e. TX medical license, DEA, DPS. Maintenance of pathology slides and patient logs
  • Function as liaison with Director of Clinical Operations and the physicians
  • Inform and monitor patient wait times
  • Ensure confidentiality, patient rights and patient responsibilities
7

Patient Services Coordinator Resume Examples & Samples

  • Handle inbound/outbound patient, physician, and patient advocate calls in a polite, professional manner
  • Accurately enter all program specific data entry documentation within program turnaround times into the software system
  • Maintain accurate and complete documentation and system records of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
  • Set up delivery confirmation and tracking packages shipped via client carrier
  • Ability to obtain and retain Missouri Board of Pharmacy Technician License
  • Flexible schedule for peak call hours; Ability to adapt in a dynamic work environment; Ability to learn quickly; Attention to detail required to maintain accurate information; Decision making ability
8

Patient Services Coordinator Resume Examples & Samples

  • High School Degree or equivalent
  • 0-1 years relevant experience
  • Ability to obtain and retain Pharmacy Technician License per state regulations
  • Ability to adapt in a dynamic work environment, learn quickly, maintain accurate information, ability to multitask, and make decisions with minimal supervision; Ability to work a flexible schedule in order to cover peak call hours and order entry
9

Florida Patient Services Coordinator Resume Examples & Samples

  • Minimum of one (1) year of home health experience within the last 24 months and a good understanding of staffing and scheduling requirements related to home health. LPN certification is highly desirable
  • Consistently demonstrates excellent customer service skills
  • Demonstrate effective problem solving; pro-active; results driven
  • Possess strong organizational, intense follow-up and analytical skills
  • Dependable; consistently follows through to achieve results
  • Ability to manage and protect confidential information
  • Possess efficient time management practices
  • Possess strong conflict management and influence skill
  • Ability to work and manage competing priorities, resources and deadlines
  • Must have strong keyboarding skills, proficient with MS Office (Word, Outlook, Excel and PowerPoint)
  • Possess working knowledge of HCHB or ability to learn and apply new technology associated with a paperless environment
10

Patient Services Coordinator Resume Examples & Samples

  • Proficiency with personal computers; typing
  • 90 keystrokes per minute; excellent written and verbal communication skills
  • Flexible schedule for peak call hours
11

Patient Services Coordinator Resume Examples & Samples

  • Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues. Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
  • Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
  • Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms and new patients. Process order rejections and follow-up activities
  • Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc
  • Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program
  • Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines. employees, answering questions, etc
  • 2 – 3 years of relevant working experience
  • Ability and willingness to work a flexible schedule to cover peak times; ability to adapt to a fast-paced environment quickly
  • Ability to adapt to new situations that may arise due to program changes; ability to learn quickly, maintain accurate information, and made decisions with minimal supervision
12

Patient Services Coordinator Resume Examples & Samples

  • Partner with Programme Leads and Head of Patient Services to ensure AbbVie’s appointed third party vendors are managed efficiently and resourced appropriately to deliver AbbVie’s PSPs
  • Partner with Programme Leads and Learning Department to manage and coordinate initial Training Courses and ongoing training for all relevant third party vendor staff
  • Ensure all programme materials and resources, such as forms and nursing documentation are up to date, approved, stocked and efficiently managed to support PSP delivery
  • Effectively communicate with and manage appropriate suppliers (print agencies, CPG, marketing agencies)
  • Support development and ongoing management of AbbVie Care Patient website and other patient facing digital communication platforms
  • Manage supply and stocking of all PSP supporting equipment such as blood ekits, coolbags, other ancillaries etc
  • Efficiently manage AbbVie’s preferred internal approval of materials through documented Zinc and Docusign process
  • Partner with Programme Leads to design, update and refresh marketing materials, call scripts and other literature provision to the nursing and In-Field Teams
  • Support planning for and coordination of both on and off-site meetings including cycle meetings, workshops and conferences where third party vendors are engaged by AbbVie
  • Project manage or active participation in project specific initiatives and activities driven by the Head of Patient Services and Programme Leads eg. Risk Management Plans (RMPs), Measurable Outcomes (MOs) and other AbbVie strategic projects
  • Manage ad-hoc duties required by the AbbVie Care team to support the delivery of operational excellence for AbbVie’s PSPs
  • Pharmaceutical or healthcare industry experience preferred
  • Considerable administration skills and successful track record in coordinating of marketing initiatives. Excellent interpersonal skills both written and verbal
  • Experience within project management and proven track record of coordinating multi stakeholder initiatives
  • Highly professional with the ability to communicate at all levels
  • Ability to handle multiple tasks and work under pressure
  • Management of own time - strong demonstration of leadership, self-management and working with own initiative
  • Proven track record of being a team player in a matrix group that has developed superior business results
13

Patient Services Coordinator Resume Examples & Samples

  • Maintain a safe work environment
  • Maintain a high level of cleanliness in assigned area
  • Work to assist patients as needed in the activity area and waiting room
  • Light cleaning of all areas of the activity center and waiting area
  • Set up and break down of events within the activity area
14

Patient Services Coordinator Resume Examples & Samples

  • Handle inbound/outbound patient, physician and physician advocate inquirie
  • Enter patient prescriptions, refills, physician orders into system; maintain inquiry documentation, applications/mailers/orders/enrollment forms for new patients
  • Report any allergy, adverse events or duplicate therapy warnings to appropriate group
  • As applicable, obtain prescriptions to ensure no interruption in patient therapy; process order rejections, payment, and adjudications
  • Set up and track delivery of refrigerated products and program materials for patients and physicians
  • Ability to adapt in a dynamic work environment, learn quickly, maintain accurate information, ability to multitask, and make decisions with minimal supervision
  • Ability to work a flexible schedule in order to cover peak call hours and order entry
15

Patient Services Coordinator Resume Examples & Samples

  • Ability and willingness to work a flexible schedule to cover peak times
  • Ability to adapt to a fast-paced environment quickly
  • Ability to adapt to new situations that may arise due to program changes
  • Ability to learn quickly, maintain accurate information, and made decisions with minimal supervision
16

Patient Services Coordinator Resume Examples & Samples

  • Handle inbound/outbound patient,
  • Ability to obtain and retain
  • Flexible schedule for peak call
17

Patient Services Coordinator Resume Examples & Samples

  • Previous experience in a customer service capacity managing high-volume calls and appointment scheduling
  • Previous experience handling confidential information and documentation
  • Previous experience with computer data input
  • Knowledge of HIPAA guidelines and electronic medical records
  • Experience with EPIC practice management software
18

Patient Services Coordinator Resume Examples & Samples

  • Graduate of certified medical assisting program
  • Washington State Medical Assistant Certified or Medical Assistant Interim certification
  • Knowledge of MS Word and Windows based applications
  • Ability to quickly learn complex computer programs and databases
19

Patient Services Coordinator Resume Examples & Samples

  • Medical Terminology Certificate or successful completion of course within 6 months from date of hire
  • Successful completion of Oncology administrative training within 6 months
  • Associate Degree or equivalent from a college or technical school
  • Experience obtaining insurance verifications , referrals, and authorizations
20

Patient Services Coordinator Resume Examples & Samples

  • Knowledge of MS Word and Windows based applications and general office equipment
  • Knowledgeable in medical terminology and diagnostic testing
  • Experience in a health care setting
  • Experience obtaining insurance verifications, referrals, and authorizations
21

Patient Services Coordinator Resume Examples & Samples

  • Knowledge of computer skills necessary to use appropriate modules of EPIC, electronic medical record modules, US Bank and Microsoft Outlook
  • Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail
  • Ability to work independently, as well as in a team environment
  • Knowledge of spreadsheets and database systems
  • Good command of English language including some medical terminology
  • Ability to prioritize work
  • Demonstrates ability to problem solve and functions as a resource to other members of the team, and resolve complex issues on behalf of the providers and patients
  • Demonstrates in-depth understanding of managed care and all other pertinent insurance/medical coverage
  • Demonstrated understanding of disaster protocols to include fire, safety and code calls, pursuant to the mandatory training requirements outlined by MGH and JCAHO guidelines
22

Patient Services Coordinator Resume Examples & Samples

  • Participates in department initiatives and contributes to team’s success
  • Acts as a liaison between key departments, providers and coworkers
  • Assists in mentoring new staff as directed
  • Provides accurate information and clear explanations regarding appointment requirements, instructions and policies and procedures
  • Adapts communication style to varying customer needs
  • Respond to differences of opinion constructively
  • Has the primary responsibility for scheduling and facilitating patient appointments
  • Performs all check-in and check-out functions as outlined by the MGPO and BWPO Front Desk Standards of Operations
  • Assures complete and documented financial information for each patient encounter and appropriately interfaces with central registration
  • Answers incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone
  • Demonstrates and requires strong customer service, communication and organizational skills
  • Collects and processes co-payments as applicable
  • Responsible for the scheduling of ancillary service appointments (i.e. MRI, CT etc.)
  • Responsible for assisting and obtaining appropriate referral information from referral source
  • Assisting with pre-screening of incoming referrals according to selection criteria
  • Acts as liaison with patient accounts as needed
  • Ability to prioritize and multi-tasks throughout the work day
  • Responsible for sorting mail, incoming faxes and direct correspondence to appropriate person
  • Expected to cross-cover for front-desk colleagues
  • Assists in training and orienting of new staff to front desk policies and procedures according to best practice criteria
  • Maintains patient confidentiality in compliance with HIPAA guidelines
  • Able to problem solve emerging patient concerns in an appropriate manner
  • Review the daily schedule of patients and be certain that all appropriate preparations are in place to facilitate efficient patient flow for the day
  • High School degree required
  • A minimum of 1-2 years in a clinical setting (preferred)
  • Some knowledge of third party billing
  • Ability to maintain confidential medical information
23

Patient Services Coordinator Resume Examples & Samples

  • Conducts appointment confirmation calls and sends confirmation letters when applicable
  • Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day
  • Greets patients and visitors to the Neurology department. Performs all patient check-in duties including copayment collection, informing patients of anticipated wait times, and collecting all necessary paperwork
  • Provides cross coverage as necessary, including lunch and vacation coverage
  • Monitors Televox for patient appointment confirmations
  • Works closely with the International Office to schedule visits
  • Coordinates interpreter services and patient transportation as necessary
  • Prints office visit encounters and prepares labels
  • Prepare medical record charts for new patients
  • Pulls medical records for patients prior to visit
  • Obtains pertinent new patient information
  • Schedules ancillary appointments
  • Pre-screens incoming referrals according to selection criteria
  • Coordinates prior authorizations
  • Effectively navigates Epic, CRMS, Patient Gateway and MS Office suite technology systems. May function as a super-user as applicable
  • Responsible for sorting mail, incoming faxes and directs correspondence to the appropriate recipient
  • Monitors and manages CRMS and Patient Gateway daily. Also manages RxQueue
  • Coordinates clinical and/or physician administrative schedules
  • Minimum required education is high school diploma and/or GED equivalent. Some college preferred
  • A minimum of 1-2 years related work experience
24

Patient Services Coordinator Resume Examples & Samples

  • Performs all duties expected of a PSC II and III at an expert level. Administratively supports physicians in the Herscot Center for TSC within the Pediatric Neurology clinic
  • Works closely with Physicians in the Pediatric Neurology Clinic to accommodate patients in a busy practice to ensure optimal efficiency and utilization. Keeps patients well informed of changes and physician availability
  • Ensures departmental guidelines and expectations related to patient access and customer service are met
  • Is able to function in the Patient Services Coordinator II role and assist team members in completing daily tasks to ensure coverage. Cross-covers for other staff members for breaks, lunches, vacations, etc. and during variations in workflow as needed
  • Participate in the applicable aspects of the hiring process such as interviewing
  • Assists with training and orientation of all new staff, where applicable, including acting as a mentor to newly hired coordinators while providing Supervisor with routine updates on new hire’s progress and/or areas needing improvement. Provides supplementary departmental training to new coordinators on Epic
  • Works with the THRIVE Clinicians to development and expand the THRIVE program
  • Oversees execution of the details of the group meetings and webinars for the THRIVE program
  • Oversees execution of meetings and events for the Herscot Center for TSC
  • Participate in special projects and initiatives for THRIVE and the TSC Clinic
  • Identifies and communicates to the Supervisor areas of process improvement within the department and assists in their resolution. These areas may include workflow, patient access, or other areas of potential enhancement
  • Work with the Program Manager and Supervisor to maintain and update division performance standards as needed
  • Prepares and processes purchase orders and check requests as needed; maintains an inventory of clinical supplies, orders office supplies for group, etc
  • Arrange for appropriate procurement and maintenance of technology needs (phones, computer, etc)
  • Performs special projects for Medical Director, administration as may arise from time-to-time. Projects may include workflow assessments and improvements related to administrative processes (prior authorizations, outpatient access initiatives, financial and capacity analyses of lab occupancy rates)
  • Supports division initiatives regarding access, structure, and service. Communicates annual goals related to access and service excellence and reinforces those expectations regularly. Meets regularly with Division Chief and Chief Technologist to report on progress toward those goals
  • Works closely with Division Chief, and Clinical team to optimize clinic operations. Ensures maximum clinic utilization and develops creative solutions to improving quality of service delivered to our patients. Participates in projects related to staffing models and provider schedules
  • Collaborate with team members and providers to continually improve and refine scheduling, phone call, refill request, epic in basket, provider responsiveness, and insurance approval processes to result in a more productive and happy team
  • Demonstrates strong interpersonal skills and be able to work cooperatively as part of a team and to work independently. Requires strong communication skills and good command of the English language
  • Provides informal feedback in a tactful, sensitive and respectful manner
  • Communicates effectively and professionally with internal and external customers
  • Builds excellent relationships with both clinical and non-clinical colleagues
  • Required: 3-5 years in a clinical setting. Some knowledge of third party billing. Basic knowledge of medical terminology. Ability to maintain confidential medical information
25

Patient Services Coordinator Resume Examples & Samples

  • Performs all duties that are the responsibility of a Patient Service Coordinator 2
  • Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs
  • Manages Epic In Baskets and Patient Gateway messages
  • Assists with training and orientation of new staff, where applicable
  • Other duties as directed
  • High School Diploma; Associate’s Degree in Business/Secretarial Science or Secretarial Certificate Program desirable
  • 3 years secretarial experience or equivalent in a medical or health care related setting preferred
  • Ability to work independently and within a team environment
  • Ability to solve problems and resolve complex issues on behalf of providers and patients
  • Ability to function as a role model and provide administrative guidance to others
  • Knowledge of computer applications necessary to function in administrative role
26

Patient Services Coordinator Resume Examples & Samples

  • Performs all duties that are the responsibility of a Patient Service Coordinator II
  • Understands financial services and self-pay resources, by providing patients with general insurance information as needed, and transferring of patients to the MGH Patient Referral and Registration Center when appropriate
  • Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification
  • Assists with new staff training and orientation, when applicable
  • Works on special projects as directed
  • Knowledge of computer skills necessary to use appropriate modules of Epic
  • Ability to work independently or within a team environment
  • Demonstrates ability to work effectively and courteously with diverse groups of patients, staff and providers
  • Demonstrates ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients
  • Demonstrates knowledge of HIPAA Confidentiality and Privacy Policies
  • Demonstrates understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines
27

Patient Services Coordinator Resume Examples & Samples

  • Good Grammar and spelling
  • Ability to deal effectively and courteously with a diverse group of internal/external customers
  • Ability to problem solve and prioritize work
  • Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers which meets standards for professionalism and customer service
  • Knowledge of computer skills necessary to use appropriate modules of IDS, electronic medical record modules including clinical messaging
  • Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to details
  • Special Projects as directed
  • Fluency in Spanish language preferred but not required
28

Patient Services Coordinator Resume Examples & Samples

  • Consistently maintains a comfortable, clean and safe setting
  • Adheres to department dress policy
  • Receives and responds to internal and external telephone calls from patients, caregivers, coworkers and other departments
  • Schedules new, follow-up, same day, annual and diagnostic patient appointments
  • Responsible for collecting patient co-payments in accordance with the Co-payment Collection Policy
  • Employs active listening skills
  • Participates in department initiatives and contributes to the team’s success
  • Demonstrates a willingness to learn
  • Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone
  • Has the primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments
  • Works closely with the International office to schedule visits
  • Checks out patients as applicable
  • Coordinates prior authorizations for prescriptions
  • Coordinates medical documentation, scanning and indexing in LMR
  • Coordinates interpreter services and patient rides as necessary
  • Serves as a super user for IDX, CRMS, Patient Gateway and MS Office suite technology systems
  • Responsible for sorting mail, incoming faxes and directs correspondence to appropriate recipient
  • Coordinates physician administrative and clinical schedules
  • Provides cross coverage as necessary
  • Files correspondence
  • Maintains patient confidentiality in compliance with HIPPA guidelines
  • A minimum of 1-2 years in a clinical setting
29

Patient Services Coordinator Resume Examples & Samples

  • Excellent interpersonal skills to communicate and interact with a socially diverse group of patients and families. Ability to interact easily and confidently with children and adolescents with a diverse range of psychological disorders
  • Must respect the strict confidentiality of medical records and information
  • Capable of establishing priorities. Must be able to effectively hand a variety of tasks
  • Ability to perform under stressful situations in order to meet the needs of patients and the demands of the job
  • Good computer skills necessary to use computerized scheduling and billing systems
  • Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team
30

Patient Services Coordinator Resume Examples & Samples

  • Current CPR certification or the ability to obtain within one month of hire
  • One year related experience in medical field
  • General experience regarding medical office paperwork; including billing, coding and medical terminology
  • Patient care skills including confidentiality, sterile technique, patient education abd informed consent procedures
31

Patient Services Coordinator Resume Examples & Samples

  • High School diploma required; Some college preferred
  • Two years work experience
  • Very strong and very accurate computer skills necessary to use computerized scheduling systems and LMR; EPIC and CADENCE
  • Ability to adapt to each call as a unique and new call
  • Ability to work as a cohesive team
  • Ability to manage large amounts of information
32

Patient Services Coordinator Resume Examples & Samples

  • Develops, recommends, trains and evaluates staff on policy and procedures to govern the administrative process and customer service protocols of the front-office staff. Develops check out processing of patients including preparing charges for insurance billing
  • Provides clerical support to medical staff as needed. Assists with billing, referrals, insurance, medical supply orders, and other administrative tasks as assign which include HR and finance. Handles confidential records and creates reports as required
  • Performs quality improvement surveys and assist with patient registration improvements to meet the need of a growing population. Maintains current knowledge of program policies, procedures, and regulations and provides information and assistant as needed to facilitate the daily operations of patient registration and medical clearance
  • Assists in maintaining electronic charts, typing, and medical clearance which includes screening incoming medical records and documenting these appropriately in the student's file
33

Patient Services Coordinator Resume Examples & Samples

  • Receives and screens incoming medical records and documents these appropriately in the student's file. Schedules, greets and assists the student in understanding the immunization requirements and developing an action plan to complete the medical clearance process. Updates the students/patients' information based on approved vaccination documentation or vaccinations received at UAB Student Health Services
  • Works with schools, colleges, and administrators to ensure the university immunization compliance status is in accordance with goals set by the university
  • Handles confidential information. Creates, files, and maintains student/patient records. Assists student/patients with paperwork completion
  • Maintains current knowledge of program policies, procedures and regulations, and provides information and assistance as needed to facilitate the daily operations of medical clearance. Maintains student/patient databases and records, enters data, prepares forms, correspondence and generates statistical and informational reports as directed
  • Provides customer services, which may include answering questions or providing specific information, compiling data, accepting records, distributing records, and providing specialized assistance. Processes medical record release and faxes requested information
34

Patient Services Coordinator Resume Examples & Samples

  • Demonstrated ability to be flexible, highly organized, and thoughtful in a fast paced and complex teaching hospital environment
  • Minimum of 3 years of healthcare experience in a medical group practice, billing, and/or managed care setting required. Dental setting preferred
  • Minimum of 2 years supervisory experience managing a diverse workforce preferred
35

Patient Services Coordinator Resume Examples & Samples

  • Licensure as an NYS Notary Public
  • Excellent communication and interpersonal skills to effectively collaborate and resolve patients’ issues
  • Bachelor’s Degree from a recognized college or university
  • Five Years of previous experience
36

Patient Services Coordinator Resume Examples & Samples

  • Functions as a central point of communication for the unit
  • Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
  • Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
  • Performs general receptionist duties
  • Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
  • Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
  • Provides basic technical support and maintenance of computer functions
  • Serves as a resource for health care team members, to assist them in navigating the electronic health record
  • Monitors, facilitates, and acts on orders
  • One year office clerical experience
  • Approved education
  • An approved combination of education and experience
  • Basic computer skills including experience with an electronic health record, Epic experience preferred
  • One year of related experience in a similar healthcare (hospital/inpatient) environment
  • Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
  • Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/family and healthcare team needs
  • Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
  • Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
37

Patient Services Coordinator / LPN Required Resume Examples & Samples

  • Schedules TIF OASIS Collection visits and deletes remaining schedule
  • Ensures Therapy Reassessment visits are completed timely
  • If licensed, and as directed, may receive lab reports and assesses for normality. Faxes copy of lab to physician, makes a copy for the Case Manager and routes to the Medical Records Department as directed. Initiates Employee/Patient Infection Reports as directed
  • Prepares weekly clinician schedules. Performs initial review of weekly schedule for productivity/geographic issues and forwards to clinician(s)
  • Must be organized and able to manage multiple tasks simultaneously
38

Patient Services Coordinator Resume Examples & Samples

  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival
  • Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • Must be willing to travel to other office locations if needed
39

Patient Services Coordinator Resume Examples & Samples

  • Epic Cadence Front Desk application: Schedules patient appointments; utilizes resource scheduling techniques to link providers and procedure rooms
  • Epic Super User access: Attains Super User status to freeze, block, and open new scheduling slots. Builds and edits master and daily schedules of providers
  • Epic Deposit Tool application: As necessary in certain practice sites posts co-payments, posts patient payments, and processes credit cards. May include end-of-day Cash Drawer procedures
  • Epic system: Prepares clinical notes for physicians in preparation for patient appointments. Searches for recent pertinent laboratory, radiology, and pathology reports
  • Using Life Image (MGH imaging sharing system): Load radiology discs in preparation for patient appointment
  • Epic Media Manager Document Imaging (Scanning) system: Use scanners to electronically scan in outside laboratory, radiology, and pathology reports. Electronically files scanned reports into correct patient records
  • Epic Snapboard (Operating Room) system: Uses online OR booking system to electronically communicate with OR Scheduler and reserve prime time OR slots for surgical procedures
  • Microsoft Office applications: as necessary use Outlook, Word, Excel, and PowerPoint to support physician practice and academic presentations or work
  • Minimum of high school graduation
  • Understanding of HIPAA regulations and requirements
40

Patient Services Coordinator Resume Examples & Samples

  • Collects, proofs for completeness, and files patient forms
  • Communicates messages in an accurate and timely manner according to procedures
  • Checks patients out after examination
  • Reschedules appointments
  • Provides general administrative support by filing charts and forms
  • Maintains lobby area in a neat and orderly manner
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
  • Performs other duties as requested or assigned
  • May type memos and forms
  • Some receptionist or office experience preferred
  • Demonstrates Adaptability
  • Demonstrates flexibility
  • Emphasizes the need to deliver quality products and/or services
41

Patient Services Coordinator Resume Examples & Samples

  • Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
  • Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
  • Commits to Quality: Emphasizes the need to deliver quality products and/or services
42

Patient Services Coordinator Senior Resume Examples & Samples

  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner
  • Checks in patients and informs clinical staff of patient arrival
  • Provides and explains paperwork for the patient to complete prior to examination
  • Updates demographics and insurance information in the system
  • Collects co-pays and balances
  • Provides receipts
  • Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages
  • Pages clinic personnel as appropriate
  • Schedules returning appointments in accordance with physician and/or office guidelines
  • Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
  • Records patient cancellations and missed appointments
  • Notifies appropriate staff of the cancellation and makes note in patient chart
  • Maintains a legible supply of forms and appropriate office supplies required for daily activities
  • Schedules outside testing and referrals for patients as required
  • At least 5 years front medical office receptionist experience with insurance forms and scheduling software required
  • Knowledge of this practice’s personnel, daily routines, and scheduling a plus
  • Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
  • Handles day to day work challenges confidently
  • Is willing and able to adjust to multiple demands, shifting priorities
  • Shows Work Commitment
  • Sets high standards of performance and works efficiently to achieve them
  • Commits to Quality
43

Patient Services Coordinator Resume Examples & Samples

  • Follows up with clinician(s) on missed visits to ensure the visit is truly missed or if it can be rescheduled
  • Reviews Coordination note section and Administrative task section daily and throughout the day to help maintain communication with clinicians
  • One year of clinical experience in a hospital, or nursing home setting required
  • Must have/maintain a valid driver’s license and auto liability insurance
44

Patient Services Coordinator / Medical Admin Resume Examples & Samples

  • Reschedules declined or missed (if appropriate) visits
  • Verifies paper notes in scheduling console as needed
  • Assists with internal transfer of patients between branch offices
  • If licensed, may be required to perform patient visits
  • Reads and adheres to all Branch policies and procedures and follows Employee Handbook guidelines
  • Completes all other duties as assigned
  • If licensed, must be a graduate of an accredited school of nursing
  • If licensed, must be licensed as a Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) in the state licensed to practice. Registered Nurse (RN) preferred
  • One year of home health experience in the past 24 months and a good understanding of staffing and scheduling requirements related to home health is required
  • Must be flexible with work schedule
45

Intl Patient Services Coordinator Resume Examples & Samples

  • Knowledge and ability to plan and organize activities involving numerous individuals and areas at a level generally acquired through a Bachelor’s degree or equivalent international education
  • Current Medical Interpreter Certification. Medical Translation Certification preferred
  • Strong customer service and interpersonal skills necessary to interact with all levels of Institute personnel, physician, clinicians as well as external customers and embassy employees/medical attaches. Ability to function well in fast paced and busy work environment
  • Knowledge of International Patient Services, Medical Interpretation, customer care and management of staff acquired through minimum of three to five years of progressively more responsible related experience. Demonstrated track record of accountability
  • Knowledge of rehabilitation issues and ability to transfer that knowledge to interpreter staff
  • Analytical abilities necessary to monitor/report on attainment of departmental goals and objectives
  • Working knowledge of Windows operating environment and Microsoft Office software applications. Working knowledge of Cerner or comparable Medical EMR
46

Patient Services Coordinator Resume Examples & Samples

  • Graduate of certified medical assistant program
  • Washington State Medical Assistant Registered
  • Current CPR Certification or ability to obtain within one month of hire
  • Proficiency in phlebotomy skills preferred or must be able to train within three months
  • Minimum of one year medical assistant experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)
47

Patient Services Coordinator Resume Examples & Samples

  • Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner
  • Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures
  • Contacts clinic personnel as appropriate
  • Schedule outside consults/procedures ordered by physician
  • Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities
  • Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records
  • Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance
  • Maintains the chart message and anything that is in queue
  • Scans and copies updated insurance cards
  • Other duties as requested or assigned. May type memos and form
  • Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
  • Shows work commitment: Sets high standards of performance and works efficiently to achieve them
  • Commits to quality: Emphasizes the need to deliver quality products and/or services
48

Universal Patient Services Coordinator Resume Examples & Samples

  • Technical proficiency in a Customer Relationship Management System, preferably Salesforce.com
  • Comfortable working with standard operating procedures with focus on quality
  • Possess Strong problem solving skills such as superb listening skills and motivational interviewing
  • Able to remain agile to address varying call types from multiple customer groups while communicating concisely and with credibility
49

Lead Patient Services Coordinator Resume Examples & Samples

  • Prepare workflow for the staff each morning (count/separate work, print faxes, and delivery confirmations). Oversee the daily operations for inbound/outbound patient and physician calls. Monitor AVAYA and other software to ensure adherence to schedules and all phone lines are adequately covered every day during hours of operation. Mentor and coach customer service representatives to ensure that best practices are used and followed
  • Handle escalated calls
  • Oversee the entry of patient prescriptions, physician orders, enrollments and other medication information into the software system to minimized errors by data entry techs –coach as necessary. Process overrides and working exceptions on prescription orders, as necessary
  • Inventory/audit work daily to ensure that key performance indicators are satisfied and ensure there are no errors
  • When applicable, perform duties as assigned
  • 3-5+ yrs relevant work experience; demonstrated team lead experience desired
  • Knowledge and Abilities: Ability to adapt in a dynamic work environment; learn quickly; maintain accurate information and make decisions with minimal supervision; Ability to work a flexible schedule in order to cover peak call and order entry hours; Strong organizational skills; Demonstrated excellent verbal and written communication; strong focus on customer service with high quality results; Ability to manage timelines and balance multiple deadlines; Ability to train other team members
50

Hospice Patient Services Coordinator Resume Examples & Samples

  • Be a LPN/LVN licensed in the state in which he/she practices
  • At least one year of clinical experience in a hospital or nursing home setting
  • At least one year of home health experience within the last 24 months and a good understanding of staffing and scheduling requirements related to home health
  • Computer knowledge is preferred
51

Patient Services Coordinator Resume Examples & Samples

  • Communication with empathy and respect
  • Understand needs and exceed expectations
  • Be proactive
  • Provide a consistent and reliable experience
  • Deliver exceptional service at every interaction
  • Be accessible when needed
  • Offer resources when our services are not the best option
  • Greets, orients and answers questions
  • Advises patients and family members of available services
  • Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments
  • Assist in maintaining a safe environment for patients, co-workers, and visitors
  • Communication with patients and multidisciplinary teams
  • Transcribe and coordinate physician orders
  • Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging
  • A. Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed
  • B. Updates relevant patient information in order to maintain an accurate patient record
  • C. Responsible for the security and confidentiality of patient information at all times
  • D. Handles and processes a complex and varied series of documents and situations
  • Financial Activities in accordance with established departmental processes
  • Reviews and reconciles patient charge documents
  • Enters technical charges as needed
  • May collect and reconcile cash payments as needed
  • And other duties as assigned
52

Patient Services Coordinator Resume Examples & Samples

  • High School Diploma, GED or equivalent
  • Completion of a Medical Terminology Course
  • 2 plus years clerical experience
53

Patient Services Coordinator Resume Examples & Samples

  • Medical Terminology Certification or successful completion of a Medical Terminology course
  • Experienced in obtaining insurance verifications, referrals, and authorizations
  • Associate degree or equivalent from a two year college or technical school with emphasis in Health Care
54

Patient Services Coordinator Resume Examples & Samples

  • Prepare records for release by analyzing the requests and determining pertinent health information specific to each request
  • Release health information phone requests
  • Check authorizations for validity and determine if the request is valid based on Arkansas General Laws, Federal Public Health Laws and HIPAA Regulatory Guidelines
  • Process SSI disability determination requests
55

Patient Services Coordinator Resume Examples & Samples

  • High school education or GED equivalent
  • Experience in an office setting using computers and office equipment
  • Ability to prioritize, organize and complete multiple tasks with frequent interruptions
  • Associates Degree or equivalent from a college or technical school
56

Patient Services Coordinator Resume Examples & Samples

  • Coordinates initial patient contact and ensures patient eligibility to clinic and verifies the appropriate primary care physician is listed prior to setting up appointments
  • Reviews quality detail report to determine which patients have outstanding measures and need to be scheduled
  • Scheduling of patients with notification to PCP group of patient list and location of the mobile unit
  • Prepares intake forms for healthcare screening clinics to ensure providers and staff have the most up to date forms available for patient visit
  • Requests medical records for appropriate use by providers to assess healthcare diagnosis code assessment
  • Coordinates all clinic schedules with PCP group and patients including scheduling transportation or other special services as indicated for the patient visit
  • Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
  • Coordinates with PBMs and PCP groups for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
  • Coordinates with the providers and contracted PCP groups and ensures a timely submission of the attestation sheets to the DataRap department
  • Audits completed screenings to ensure all information is completed and faxes all quality forms to DataRAP for processing
  • Reviews charts for outstanding referral services needed such as colon screening, DM eye exam, and mammograms to make sure patient has appointment within required timeframe
  • Validates patients’ attestation sheets and conducts research to determine if and when a patient may need a follow-up visit with their PCP as indicated in provider progress note
  • Serves as a team lead as needed by the contracted groups to ensure they have all information and instructions to meet their quality goals
  • Three or more years of experience working in a medical office
  • Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
  • Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
  • Independent problem identification/resolution and decision making skills
  • Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously
  • Strong communication and inter-personal skills
57

Patient Services Coordinator Resume Examples & Samples

  • Coordinates patient access activities, such as registration, billing, and scheduling
  • Assists management in establishing and implementing goals
  • Serves as a liaison between clinical and administrative areas to ensures sound working relationships and cooperative arrangements
  • Assists in monitoring budgets, staffing levels, quality measures, and/or regulatory compliance
  • Three (3) years of management experience preferred
58

Patient Services Coordinator Resume Examples & Samples

  • Scheduling follow-up appointments and meetings
  • Ordering testing
  • Filing/Scanning paperwork into the research and medical records system
  • Submitting research-related expense reports
  • Contacting physicians’ offices to request patients’ medical records
  • Generating patient letter templates for upcoming procedures
  • High degree of computer literacy including Microsoft Excel and Word programs
  • Ability to adapt to shifting priorities, meet deadlines and effectively execute in a fast paced environment
  • Proactive approach to problem-solving and prioritization complemented by strong analytical and decision-making ability
  • Excellent oral and written communication skills. Must have the ability to comfortably interact & communicate within all levels of the organization
  • Excellent organizational skills with strong attention to detail
  • Proven ability to handle confidential information with discretion
  • Self-motivated and goal-oriented
59

Patient Services Coordinator Resume Examples & Samples

  • Enter patient prescriptions, refills, physician orders into system
  • Maintain inquiry documentation, applications/mailers/orders/enrollment forms for new patients
  • Employee could handle approximately 100-200 enrollments, orders, or communications per day depending on volume of program
  • Ability to adapt in a dynamic work environment, learn quickly and maintain accurate information
  • Ability to multitask and make decisions with minimal supervision
60

Patient Services Coordinator Resume Examples & Samples

  • Scheduling patient appointments using on-line registration/scheduling systems
  • Editing, cancelling, rescheduling and confirming patient appointments
  • Receiving patients into the department and ensuring completeness of all forms
  • Reviewing and managing schedules as well as printing, sorting and working directly with technologists for the daily schedule
  • Functioning as a resource for appropriate staff
  • Entering, editing and confirming patient demographics, clinical data, financial and insurance information as needed
  • Responding to telephone requests and calls according to the established telephone guidelines and hospital patient confidentiality policy
  • Following all applicable hospital and departmental policies and procedures
  • Providing cross-coverage through multiple departments and, if necessary, other off-campus imaging sites
  • Knowledge of basic word processing packages
  • Basic computer skills necessary to use computerized scheduling and billing systems
  • Typing and/or word processing speed of at least 45-50 WPM
  • Pays close attention to proper grammar and correct spelling
  • Ability to courteously and effectively handle a diverse group of internal and external customers and colleagues
  • Good organizational skills required to handle multiple tasks in a busy environment
  • Ability to problem solve and adapt to flexible work hours in a variety of locations
  • Ability to maintain customer service standards and work with minimal supervision
61

Patient Services Coordinator Resume Examples & Samples

  • Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the phone
  • Has the primary responsibility of checking in patients for their appointments
  • Prints exam room schedules and makes sure each provider is assigned appropriately
  • Prints necessary patient care labels
  • Assists in obtaining appropriate referral information from referral sources
  • Collects and processes copayments as applicable
  • Checks out patients as needed
  • Coordinates interpreter services and sets up VPOP machine as requested
  • Uses Epic scheduling system, Patient Gateway and MS office technology systems
  • Sorts and distributes mail to providers and staff on a daily basis
  • Works with other PSC II and PSC III to ensure patient satisfaction
62

Patient Services Coordinator Resume Examples & Samples

  • Ensures adequate coverage is available and communicates to others in the practice (MA, RN, etc.)
  • Engages in constructive problem solving with others in the practice as problems arise
  • Minimum of 3 years healthcare experience
  • Minimum Education: high school diploma or equivalent
  • Exceptional organizational skills
  • Function as a resource to patients, staff and providers
  • Must be very reliable and able to function productively with minimal supervision
  • Excellent interpersonal and strong customer service skills required
  • Sound judgment and problem-solving ability
  • Ability to multi task and prioritize workflow in a fast paced, heavy volume Pediatric practice
  • Must have strong written and verbal communication skills
63

Patient Services Coordinator Resume Examples & Samples

  • High School Diploma/GED (Required)
  • Years of relevant work experience: 3-5 years
  • Ability to adapt in a dynamic work environment; learn quickly; maintain accurate information and make decisions with minimal supervision
  • Ability to work a flexible schedule in order to cover peak call and order entry hours
  • Demonstrated excellent verbal and written communication; strong focus on customer service with high quality results
  • Ability to manage timelines and balance multiple deadlines
  • Able to maintain an accurate and complete documentation and system record of all quires in order to continuously improve the customer service process and reduce potential legal concerns
  • Able to complete full follow-up with regards to missing information from patients or healthcare providers including data entry processing, documentation, and AE reporting per program guidelines
  • Ability to handle inbound/outbound communications from patients, physicians, and/or physician advocates in a polite and professional manner in accordance with the quality guidelines
  • Able to enter patient prescriptions, refills, physician orders, enrollment forms and other information into the software system and maintain patient profiles in accordance with program rules
  • Ability to order rejections and follow-up activities
  • Willingness to perform additional duties as assigned
64

Patient Services Coordinator Resume Examples & Samples

  • Will be called upon to perform Medical Assistant responsibilities and duties such as taking vitals, assisting in procedures, etc
  • Experience working as Medical Assistant and/or proficiency in performing duties, tasks and activites related the Medical Assistant role is required
  • Experience working in EPIC preferred
  • Management and Coordination experience preferred
65

Patient Services Coordinator Resume Examples & Samples

  • Meets and greets all visitors and families, needs good interpersonal communication skills, customer service skills and phone etiquette
  • Projects a positive, willing to help attitude at all times
  • Communicates regularly with nursing staff, relaying phone calls and messages in a timely manner
  • Calls the Charge Nurse or UAMS Police to address complicated guest situations and does so in a timely manner
  • Monitors access to the Maternal/Infant Division by using the remote security access system
  • Uses the Sunrise system and Medipack, telephones, Huggs system, fax machine, copy machine, badge maker, label maker, tube system and Vocera
  • Completes Work orders and downloads on-line forms
  • Completes admissions, Hearing Screens, and transfers
  • Breaks down charts as infants are discharged, readies charts for infants being transferred to other facilities
  • Stocks, orders and acts as a runner when needed by staff
  • Cleans equipment as needed, keeps family area cleaned and stocked
  • May perform others duties as assigned
  • High school diploma/GED plus one (1) year of clerical work experience
  • Exceptional Customer Service skills
  • Must complete Patient Service Coordinator courses within 3 months of hire (training provided)
  • Proficient computer skills, preferably MS Office (Word, Outlook, and Excel)
  • Experience using SAP and other UAMS intranet systems
66

Patient Services Coordinator Resume Examples & Samples

  • Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines
  • Efficiently perform specialized functions for each program with a high level of accuracy
  • Aid department Lead/supervisor in developing other employees, answering questions, etc
  • Years of relevant work experience: 2-3 years
  • Proficiency with personal computer
67

Patient Services Coordinator Resume Examples & Samples

  • Cross covers front desk PSC staff
  • Applies and promotes the Core Values of MGH Everett Family Care
  • Acts as a cohesive team member
  • Other duties as requested
  • 2 years front desk or customer service position preferred
  • Experience with call center preferred
68

Patient Services Coordinator / Operator Resume Examples & Samples

  • Announces calls clearly and professionally over intercom and paging system
  • Gives timely feedback to callers on hold
  • Directs calls accurately to appropriate person, voice mail or through tie-on to other sites
  • Participate in various projects and/or meetings, and complete other tasks as assigned by management
69

Patient Services Coordinator Resume Examples & Samples

  • Maintain an accurate and complete documentation and system record of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
  • Complete full follow-up with regards to missing information from patients or healthcare providers including data entry processing, documentation, and AE reporting per program guidelines
  • Prescription annotation required
  • Employee may handle approximately 100-200 enrollments, orders or communications per day depending on volume of program
70

Patient Services Coordinator Resume Examples & Samples

  • Account for all customers in the clinic
  • Assists in maintaining adequate dietary and linen supplies
  • Completes assigned projects in a timely manner
  • Conducts patient safety searches
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork
  • Immediately report any situation that may impact safety of patients, visitors and staff
  • Maintain the therapeutic milieu, including safety
  • Maintains competency requirements
  • Participate as member of a multidisciplinary treatment team, working in conjunction with DEC staff
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned
  • Participates with unit management in identifying needs or issues affecting the internal functioning of the DEC and assumes a proactive position with problem solving
  • Respond appropriately to crisis situation as a team member
  • High school diploma is required. Bachelors degree is preferred
  • Minimum of one year of experience in direct patient care or customer service required
  • Ability to work under conditions of potentially high stress and emergency situations required
  • Excellent problem solving skills required
  • May in the course of their job duties be in rooms where medications are stored
  • No contact with medications is allowed. In the course of duties may be asked to distribute medications to the nurse at the bedside
  • Act 33 Child Clearance with Renewal
  • Cardio Pulmonary Resuscitation
  • Comprehensive Crisis Management
71

Patient Services Coordinator Resume Examples & Samples

  • Prescription receipt
  • Small volume and large volume product order entry on the PMR
  • Prescription management/tracking of faxes
  • Patient stock take
  • Homecare delivery planning/phoning – advising of delivery/timeslots/ clinical waste collection
  • Prescription checklist management (co-ordinator sections only)
  • Liaison with Nursing team
  • Prescription receipt, accurate and timely entry on PMR (entry on PMR and order creation within 30 minutes)
  • Accurate dispensing – this will include timely reporting of near misses and dispensing errors (immediate reporting of dispensing errors to RP or operations manager)
  • Patient stock take for any treatment
  • Administrative tasks including archiving and invoicing
  • Adhered to standard operating procedures and follow instructions from the RP, duty pharmacist or operations manager
  • Safe and clean working environment of the pharmacy
  • Reporting service issues using appropriate form
  • Training of staff
  • Limits of communications with patients – advice on delivery, taking of ancillary orders and arrange clinical waste collection but not of the following
  • Experience of working in a pharmacy would benefit the candidate
  • Office skills are essential
72

Transitions Patient Services Coordinator Resume Examples & Samples

  • Responsible for daily scheduling and routing for APP’s schedules
  • Schedules patients for diagnostic testing and necessary follow up’s after reviewing APP’s documentation for patients visit’s
  • Create and process orders in EMR as necessary
  • Communicates with patient regarding test results and plan of care by phone or email as directed by APP’s
  • Handles patient refill requests
  • Communicate with patient referral sources by email, mail or EPIC Encounters as needed regarding receipt of referral or any issues with the referrals
  • Answers office phone calls and directs them appropriately
  • Process patient referrals received via email, phone call, fax or on EPIC printer
  • Responsible for obtaining and verifying patient and insurance information and updating information in PM system
  • Preps and scans pertinent information into patient’s Electronic Medical Record (EMR)
  • Schedules, Cancels & Arrives patients in PM system
  • Responsible for keeping Referral Log spreadsheet
  • Responsible for Readmissions Log spreadsheet
  • Processes and tracks unfunded patients and letters of agreement from THR hospitals
  • Process external Medical Records Requests
  • Obtain necessary records for Patients Appointments
  • Escalates non-routine issues to the PM/RD or APP
  • Work insurance edits and denials in PM system
  • File insurance Claims/Work Charge Router in EPIC
  • Communicate with PPL at MSI when necessary
  • Resubmit claims when needed
  • Process Collection accounts and review with PM/RD as needed
  • Performs any other duties or special projects as assigned