Patient Access Coordinator Resume Samples

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EE
E Erdman
Elvie
Erdman
27520 Hunter Extension
Houston
TX
+1 (555) 587 4105
27520 Hunter Extension
Houston
TX
Phone
p +1 (555) 587 4105
Experience Experience
Dallas, TX
Patient Access Coordinator
Dallas, TX
Murphy-Crist
Dallas, TX
Patient Access Coordinator
  • Ensures completion of registration paperwork to facilitate efficient patient flow
  • Organizes and coordinates the activities and flow of work for the patient access area
  • Makes adjustment in employees, patients and physicians schedules to respond to operational problems
  • Assists team members with operational support and training
  • Manage patient caseload to ensure conversion to admit
  • Works as a productive member of a multi-person Call Center team
  • Comes to work on time and as scheduled
Boston, MA
PPS Patient Access Coordinator
Boston, MA
D'Amore-Bogan
Boston, MA
PPS Patient Access Coordinator
  • Assists with employee performance appraisals. Assists with completing employee payroll
  • Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships
  • Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program
  • Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
  • Assigns tasks, monitors performance of and assists in training patient service representative
  • Performs duties in accordance with departmental guidelines
  • Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling
present
Boston, MA
Lead Patient Access Coordinator
Boston, MA
Barrows, Casper and Champlin
present
Boston, MA
Lead Patient Access Coordinator
present
  • Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality
  • Obtain and verify patient demographic & fiscal information
  • Ensure daily coverage of Access Center phone lines
  • Greet patients in a warm, welcoming and respectful manner
  • Schedule appointments for new and return patients
  • Meet eReferral scheduling expectations set by the Hospital
Education Education
Associate’s Degree in Creativity
Associate’s Degree in Creativity
Webster University
Associate’s Degree in Creativity
Skills Skills
  • Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems
  • Knowledgeable of coding for ICD-9, CPT and HCPCS
  • Ability to multi-task and be detail oriented
  • Highly self-motivated and directed, with keen attention to detail
  • Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
  • Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within
  • Ability to learn new software quickly
  • Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Excellent Customer Service Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue
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15 Patient Access Coordinator resume templates

1

Patient Access Coordinator Resume Examples & Samples

  • Responsible for consistent and accurate use and execution of department's established standard operating procedures, supporting tools, software, websites
  • Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
  • Interviews patient's bedside as needed to facilitate timely and effective solutions (ED only)
  • Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
  • Ensures completion of registration paperwork to facilitate efficient patient flow
  • Meets performance standards established by Patient Access leadership, including, but not limited to: quality, collections, customer service, screening/solution rates, productivity)
  • 1-2 years experience in a hospital/clinic/physician office or related field preferred
  • Excellent customer service/communications skills
  • Comfortable with securing solutions for uninsured patients
  • Proven ability and/or expressed willingness to work as part of a team
  • *Internal Applicants May Apply 6/9/16-6/16/16***
2

Patient Access Coordinator Resume Examples & Samples

  • Obtains report of death
  • Fills out organ bank sheet and reports death to organ bank (except for ED)
  • Fills out death certificate
  • Fills out death log
  • 12) Cross trains to several different areas of Patient Access registration
  • 13) Assumes Patient Access front desk responsibilities as needed
  • 14) Follows all departmental policies and procedures
  • 1) Assures area they are working in is stocked for next shift
  • 2) Cleans off printers at end of shift
  • 3) Cleans off faxes
  • 4) Assures food is out of refrigerator weekly
  • 5) Tells supervisor if supplies are low
  • 6) Cleans are where worked daily
  • 7) Throws all confidential papers in recycle bin
  • Accountable for exceptional customer services
  • Accountable for accurate demographical and revenue cycle data entry
  • Accountable for confidentiality
  • Accountable for all regulatory requirements
  • Accountable for getting appropriate signatures and paperwork generated /Consent of treatment
3

Patient Access Coordinator Resume Examples & Samples

  • 1) Must have excellent written and verbal communication skills
  • 2) Must have a general knowledge of patient care and basic clinical skills
  • 3) Must have strong computer skills and ability to interact with all types of customers
  • 4) Must be able to perform assignments with minimal supervision
  • 5) Must be able to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations
  • 6) Must be able to work successfully under highly stressful conditions
  • 7) Must be able to make sound, independent judgments based on scientific and/or ethical principles
  • 8) Must be able to comprehend and perform oral and written instructions and procedures
  • 9) Must be able to collaborate with other multidisciplinary team members in an appropriate fashion
  • 10) Must be capable of adapting to varying workloads an work assignments on a constant basis
  • 11) Must have effective comprehensive reading skills, strong communication skills, written and verbal
4

Patient Access Coordinator Resume Examples & Samples

  • Schedule appointments for new and return patients
  • Greet patients in a warm, welcoming and respectful manner
  • Verify if active referral is in the system if the appointment requires one
  • Meet eReferral scheduling expectations set by the Hospital
  • Medical Assistant or Licensed Practical Nurse degree preferred
  • 1-2 years of healthcare experience
  • Experience in a call center environment preferred
  • PreferredexperienceusingMicrosoft Office, especially Word, Excel and Outlook
  • Ability to learn new software quickly
  • Ability to use standard office equipment including computers, photocopy and facsimile machines, and readers/printers
  • The ability to set priorities and follow through with responsibilities
  • Demonstrate exceptional attention to detail on all tasks
  • Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages
  • Strong interpersonal and communication skills in order to relate appropriately and effectively to a diverse audience
  • Ability to work well with several individuals/teams
  • Must be able to work cooperatively and efficiently with fellow employees to assure efficient operation and quality patient care
  • Excellent Customer Service Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue
  • Intermediate understanding and use of medical terminology
  • Ability to exercise appropriate judgment with sensitive and confidential material
5

Patient Access Coordinator Resume Examples & Samples

  • Preferred experience using Microsoft Office, especially Word, Excel and Outlook. Ability to learn new software quickly
  • Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
  • Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner
  • Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems
6

Patient Access Coordinator Resume Examples & Samples

  • Minimum of a high school diploma or GED
  • Some additional training in office systems or other post high school education preferred
  • Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
  • Be professional when approached about behaviors that might be perceived as disrespectful
  • Practice active listening skills
  • Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles
  • Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication
  • Support and positively participate in organizational and/or job specific changes
  • Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors
  • Engage with positive greetings and active listening
  • Empathize by expressing understanding
  • Enlist thoughts and ideas from others
7

Patient Access Coordinator Resume Examples & Samples

  • Acts as liaison between company, patients, Insurances, Pharma and Provider’s office primarily via phone, along with fax and e-mail communications
  • Accepts new cases for financial assistance, explaining benefits coverage to patients and ensuring all necessary information including insurance verification, copay assistance, and funding assistance is available to process orders
  • Explains all company programs and services to patients and physician’s office staff including what to expect with Diplomat's specialty services for assisting in securing financial assistance
  • Refers any medication or illness related questions or concerns to a board licensed healthcare profession including but not limited to: nurses, pharmacists, or supervised pharmacy interns
  • Processes of prescriptions and prescription refills through pharmacy dispensing software
  • Maintains documentation of calls to and from patients, caregivers, insurances, providers, and Pharma
  • Refers under/uninsured patients to appropriate patient assistance programs and helps with applications
  • Keeps current with new treatment trends
  • Communicates patient status to physician’s offices/clinics
  • Knowledgeable of all areas of the pharmacy industry, medical billing, or medical background is preferred
  • Ability to works efficiently without creating distraction or disruption to other employees
  • Ability to relate well and communicate effectively with other employees and patients
  • Ability to work well with various personalities and work as a team
  • Should be independent and self-motivated
  • Ability to work and accomplish goals with little to no supervision
  • Must be dependable and maintain levels of confidentiality
  • General knowledge of internet navigation and research
  • Knowledge of e-mail, fax transmission, and copy equipment are essential
8

Patient Access Coordinator Resume Examples & Samples

  • Work requires ability to effectively speak, read and write English. Multilingual skills (beyond that of English) is a plus
  • Ability to accurately interpret and utilize medical terminology and abbreviations
  • Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a dynamic andchallenging environment
  • Demonstrated competence in basic computer skills
  • Ability to effectively apply basic secretarial skills, e.g., typing, filing, telephone skills, etc
  • Requires the ability to multitask and manage complex processes
  • Requires ability to make independent decisions under pressure
  • Requires judgment, diplomacy, collaboration, and partnering, teamwork, and customer service skills
9

Patient Access Coordinator Resume Examples & Samples

  • Contacts all identified members who visited Emergency Rooms (monthly) using a predetermined script to ensure appointments are scheduled according to their PCP
  • Educates resistant patients of the importance for them to maintain a medical relationship to ensure quality of care is provided and sustained
  • Assists patients with enrollment services of qualified programs
  • 2-3 years healthcare customer service
10

Patient Access Coordinator Resume Examples & Samples

  • Minimum three years medical experience in a hospital or physician's office preferred
  • Previous experience in managing staff. Specialized training in patient registration, Medicare, insurance guidelines and medical terminology preferred
  • Able to relate well with patients and staff in stressful situations
  • Must type minimum of 45 words per minute
11

Patient Access Coordinator Resume Examples & Samples

  • Has functional knowledge of patient access and billing operations in the specialized field of medical oncology and hematology
  • Provides assistance to all patients of the Medical Oncology/Hematology Department from pre-registration to collection of funds
  • Performs team’s processes with respect to patients with an inability to pay
  • Evaluates patient insurance and counsels patients on financial matters including benefits, financial support, drug assistance and other assistance programs
  • Handles inquiries from customers regarding any aspect of services received or status of account, and applies outstanding customer service skills on a daily basis
  • Ability to Assist Physicians in determining approved regimens for treatment. Familiar with NCCN guidelines and Insurers that regimens are approved according to these guidelines
  • Ensures eligibility and benefits are properly verified prior to initial visit
  • Medical billing experience a must!
  • Demonstrated knowledge of the revenue cycle
  • Knowledgeable of coding for ICD-9, CPT and HCPCS
  • Skilled with Meditech and GE Centricity
  • Applies department processes for non-profit, community, pharmaceutical, federal, state and health system financial assistance programs
  • Experienced with Federal and State requirements for assistance to patients with an inability to pay
  • Make daily deposits, balances credit card machines, and other deposit reconciliations
  • High School diploma or equivalent required, some college or business school training preferred
  • Five (5) or more years prior equivalent experience in a business setting is preferred
  • A high degree of computer literacy in a PC environment is required with strong organizational, interpersonal and communication skills
12

Patient Access Coordinator Resume Examples & Samples

  • Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order
  • Obtains limited clinical data based on service required
  • Corrects and updates all necessary data to assure timely, accurate bill submission
  • Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system
  • Identifies payor authorization/referral requirements
  • Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies
  • Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation
  • Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate
  • Delivers positive patient experience
  • Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors
  • Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships
  • Maintains focus on attaining productivity standards, recommending new approaches for enhancing performance and productivity when appropriate
  • Adheres to AHN organizational policies and procedures for relevant location and job scope
  • Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes
  • One year of healthcare related revenue cycle experience
  • Works under minimal supervision
  • Performs duties in accordance with departmental guidelines
  • Seeks direction for issues outside of guidelines
  • Clear understanding of the impact pre-registration services has on Revenue Cycle operations and financial performance
  • Associates degree preferred
  • Call center experience preferred
  • Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative preferred
13

Patient Access Coordinator Resume Examples & Samples

  • Deliver outstanding customer service
  • Recognize and register patients
  • Check all insurance for accuracy, make necessary phone calls
  • Create and maintain front office schedule
  • Work account receivable report, make calls as required
  • Maintain accurate control of medical charts
  • Maintain front office quality assurance and serve as role model for customer service and mentor support staff
  • Pull medical records release request
  • Maintain a clean or orderly reception/waiting room and work area
  • Post over the counter payments and process bankcards
  • Shred patient information to comply with HIPAA regulations
  • Follow Compliance rules and regulations against fraud and abuse
  • Inform Administrator of operational problems
  • Ensure patients are treated courteously by office staff
  • Back up for medical records, filing, posting
  • 1+ years functioning as a front office representative in the healthcare/medical field
  • Proficient PC experience, MS Suite including Word, Outlook, data entry, and ability to operate general office equipment including the telephone and copy machine
  • Exceptional customer service experience
  • Working knowledge of medical terminology, a plus
  • Working knowledge of medical services rendered
  • Demonstrates ability to work independently and as a team player
  • Demonstrates tactfulness
  • Demonstrates willingness to adapt to change
  • Must be a self-starter and dependable
  • Able to prioritize workload while remaining flexible
  • Ability to communicate effectively with all levels of staff
  • Proven analytical and creative problem-solving abilities
  • Able to prioritize and execute tasks in a high-pressure environment
  • Ability to work in a team-oriented, collaborative environment
14

Patient Access Coordinator Resume Examples & Samples

  • Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order. Obtains limited clinical data based on service required
  • Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system. Identifies payor authorization/referral requirements. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies
  • Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate
  • Delivers positive patient experience. Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships
  • Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes
  • Communicates team barriers, process flow or productivity issues to team lead. Assists team members with operational support and training. Assists in resolving patient issues requiring additional oversight in a concise and informative manner as required
15

Patient Access Coordinator Resume Examples & Samples

  • Three (3) years of experience related to patient access functions, authorizations, referral management, and or patient scheduling
  • Must possess a High School diploma; or equivalent
  • Must have knowledge of Medical Terminology
  • Understands all insurance types (PPO's, Commercial, Point of Service, HMO's, Military, Medi-Cal, MediCare, Medical-Managed Care, etc.)
  • Knowledge of IDX, PCIS, EPIC
  • Neurosciences specialty
16

Patient Access Coordinator Resume Examples & Samples

  • 5) Requests of patient/referring physician notes and any imaging/other studies needed for new patient visit
  • 6) Follows Department procedure when patients call who do not yet have a BWH medical record number transferring them to the PSC for new patient registration prior to scheduling
  • 7) As indicated sends out paperwork and communicates the need for a referral or authorization number per Payor guidelines. Accurately communicates date, time location and with which physician the patient is scheduled
  • 8) Triages calls to the clinical nurses in Epilepsy or MS per Division policy
  • 9) Prescription Refill Requests: Following Department and Epic guidelines, takes prescription refill requests from callers and enters the request into the Epic as a prescription refill request. Routes to the appropriate neurologist.. Transcribes requests made by fax. Has a low threshold for calling the patient to validate medication details
  • 10) Patient messages:: following established Department/and division protocols, sends messages to the patient’s clinician. . Accurately conveys to the patient or caller within what timeframe the message will be responded to
  • 11) Works collaboratively with practice-based colleagues to ensure all pre and post visit work is completed
  • 12) Other tasks as requested by the Call Center Manager
17

Patient Access Coordinator Resume Examples & Samples

  • Ability to influence people, build relationships and collaborate within a multi-disciplinary team
  • Ability to solve complex problems
  • Robust knowledge of health insurance and medical coding
  • Displays positive attitudes towards assignments and others
  • Observes and promotes the HSS Standards of Care
18

PPS Patient Access Coordinator Resume Examples & Samples

  • Maintains oversight of the PAC rollouts at various markets and associated KPIs. Investigates issues and recommends corrective action or needed enhancements
  • Coordinates data retrieval from various markets for incorporation into appropriate KPIs and scorecards. Supports and conducts PAC training with the access center leaders and frontline employees. Responsible for coordinating ongoing training and support as necessary to the appropriate Patient Access market staff
  • Serves as a resource to PPS for finding innovative ways to use workflow to automate and enhance operations or to resolve operational issues/barriers to performance associated with Patient Access
  • Participates in workflow design and has a broad understanding of the scheduling and associated functions to ensure the AMR systems maintain expected outcomes for the end user and maintenance is being followed appropriately
  • Identifies and assists in the resolution of workflow issues and system queues, etc
  • Maintains complete and up-to-date documentation and files at all times, including Project Management documentation, KPIs, training materials, etc
  • Strong presentation and teaching skills are necessary to conduct appropriate training to support end user education
  • Demonstrates interpersonal skills when dealing with fellow employees, physicians, outside vendors and other customers
  • Demonstrates working knowledge of physician practice operations, principles as it pertains to Patient Access workflow, compliance, data integrity, HIPAA privacy and security and record retention
  • Assures that timelines and objectives are maintained and that productivity is kept in line to meet project objectives
  • Solid experience in Patient Access systems preferred
  • athenahealth experience preferred
  • Bachelor’s degree in Business, MIS, Computer Science or comparable degree or experience
  • Experience in customer or client service within corporate environment
  • Strong skills in Excel, ability to manage data files
  • Experience in customer service with hospitals and other corporate stakeholders with contract management systems
  • Excellent interpersonal skills and demonstrated ability to interact with all levels of employees and management
19

Patient Access Coordinator Resume Examples & Samples

  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard
  • Collects relevant caller data to assist with measurement, tracking and reporting activities
  • Track inquires, questions and answers and provide resolution
  • May perform additional clerical duties as assigned
  • Accurately captures customer information and documents using messaging system to clinic staff and/or providers
  • Schedules appointments in Athena or other scheduling system using guidelines for area/department and optimizes use of provider schedules by following proper scheduling guidelines. Accurately matches customer with provider and/or test, updates and verifies patient information and provides information to customer regarding appointment details such as location, process steps, etc
  • Actively works wait lists, Workflow Dashboard, clinical inboxes and pulls patients forward to improve access for customers where appropriate
  • Contribute to Mission effectiveness by promoting the spirit embodied within the Mission Statement:Service to the Poor - support the cause of those who lack resources for a reasonable quality of life;Reverence - respect and compassion for the dignity and diversity of life;Integrity - inspiring trust through personal leadership;Wisdom - integrating excellence and stewardship;Creativity - courageous innovation;Dedication - affirming hope and joy in our ministry
20

Patient Access Coordinator Resume Examples & Samples

  • Assists Supervisor with preparing work schedules. Assigns daily work zones and oversees daily work activities of registrars. Assists management with interviewing, training and planning daily work. Addresses complaints and resolves issues; escalates to manager/director when appropriate
  • Prepares staff work schedules. Coordinates work assignments. Oversees employee workflow and facilitates problem resolution. Maintains staff productivity and accuracy statistics
  • Assists with employee performance appraisals. Assists with completing employee payroll
  • Participates in the development and implementation of department policies and procedures. Serves as advisor to associates with both new or revised departmental policies and procedures
21

Patient Access Coordinator Resume Examples & Samples

  • College education with bachelor degree in business administration, marketing or communication preferred
  • Secretarial experience with thorough knowledge of general office/clerical procedures, and good typing, computer and word processing skills
  • Ability to communicate effectively with hospital employees and the public
  • Bookkeeping and record keeping skills and experience with spread sheets and billing
  • Normal office environment. Ability to communicate via the telephone and in person with all levels of hospital employees, physicians, Board members, patients, visitors and outside agencies. Compose correspondence and operate computer
22

Patient Access Coordinator Resume Examples & Samples

  • Comes to work on time and as scheduled
  • Schedules new and return Neurology appointments and procedures
  • Accurately conveys to caller appointment details along with other necessary information
  • Schedules ancillary testing appointments from the order and conveys relevant information
  • Enters prescription refill requests in Epic following standard procedure
  • Updates patient demographic information following standard procedures
  • Communicates patient information via in basket messaging module in Epic
  • Works as a productive member of a multi-person Call Center team
  • Prior experience working in a customer service setting required
  • Prior call center experience, prior ambulatory care experience, prior neurology and/or managed care experience preferred
23

Patient Access Coordinator Resume Examples & Samples

  • Utilize customer service and sales skills to provide resolution to caller’s needs
  • Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services
  • Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations
  • Manage patient caseload to ensure conversion to admit
  • Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR
  • Bachelor’s Degree or equivalent experience (Associate degree with 4 years related work experience OR HSD/GED with 6 years related work experience)
  • 2-3 years of Customer Service and Sales experience
  • 1 or more years in a call center atmosphere
  • Recovery and 12-step knowledge
  • Experience in a behavioral health setting
24

Patient Access Coordinator Resume Examples & Samples

  • Patient Access
  • Registration
  • Clinical Reviews
  • Oral and Written Communication
25

Patient Access Coordinator Resume Examples & Samples

  • High School diploma or GED required. Bachelors degree preferred
  • Formal training in medical terminology, hospital finance and customer relations a plus
  • Previous frontline medical office, hospital or business experience involving direct customer service with a paying customer will also be considered
26

Patient Access Coordinator Resume Examples & Samples

  • High School diploma or equivalent required. Bachelors preferred
  • Formal training in medical terminology, hospital finance and customer relations is preferred
  • Previous admission/registration experience or previous physician office, hospital, or other frontline customer contact service in a fast paced, high volume business setting
  • Demonstrated customer service skills required
  • Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and the professionalism to positively interact with other Overlake personnel are required
  • Outstanding professionalism, poise and tact in appearance, manner and personality
27

Patient Access Coordinator Resume Examples & Samples

  • Conducts scheduling, and pre-registration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order
  • Identifies payer authorization/referral requirements
  • Provides appropriate documentation and follow up to physician offices, case management department, and payers regarding authorization/referral deficiencies
  • Communicates team barriers, process flow or productivity issues to team lead
  • Assists team members with operational support and training
  • Assists in resolving patient issues requiring additional oversight in a concise and informative manner as required
  • High School diploma or GED required. Associates degree preferred
  • A minimum of two (2) previous years of related healthcare Revenue Cycle experience, preferably within a financial clearance setting required. Three (3) years’ experience preferred
  • Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer
  • A service approach and orientation that emphasizes service satisfaction and quality
28

Patient Access Coordinator Resume Examples & Samples

  • Obtains limited clinical data based on service required. Corrects and updates all necessary data to assure timely, accurate bill submission
  • Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Delivers positive patient experience
  • Communicates team barriers, process flow or productivity issues to team lead. Assists team members with operational support and training
  • High School diploma or GED required; Associates degree preferred
  • Certification with Healthcare Financial Management Association or Certified Revenue Cycle
29

Lead Patient Access Coordinator Resume Examples & Samples

  • Ensure daily coverage of Access Center phone lines
  • Obtain and verify patient demographic & fiscal information
  • Ensure accuracy of all new patient records and testing associated with appointments
  • Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center
  • Other duties, as assigned
  • B.A. or B.S. preferred
  • 1-2 years of healthcare experience or 1-2 years equivalent experience
  • Preferred experience using Microsoft Office, especially Word, Excel and Outlook. Ability to learn new software
  • Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give
  • Ability to interpret information as appropriate, answer more complex questions in the most professional manner
  • Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow
  • Strong interpersonal and communication skills in order to relate appropriately and effectively to a diverse