Patient Coordinator Resume Samples
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Patient Coordinator Resume Samples
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DW
D Wunsch
Dandre
Wunsch
891 Boehm Grove
Philadelphia
PA
+1 (555) 309 1102
891 Boehm Grove
Philadelphia
PA
Phone
p
+1 (555) 309 1102
Experience
Experience
Los Angeles, CA
Patient Coordinator
Los Angeles, CA
Predovic, Hahn and Thompson
Los Angeles, CA
Patient Coordinator
- Applies developed workflows to coordinate efficiently and effectively the intake, triage, scheduling and navigation of care for new and returning patients
- Develops and maintains a positive work climate and supports the overall team efforts of the TeamHealth Medical Call Center
- Coordinates and schedules program and provider visits; communicates appointments to patients and provides customized written and verbal instructions
- May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns
- Provide necessary instructions and/or directions to FPA Site location
- Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system
- May perform additional tasks within the call center
Dallas, TX
New Patient Coordinator
Dallas, TX
Hills LLC
Dallas, TX
New Patient Coordinator
- Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
- Provides administrative support and coordination for all aspects of patient care for both new and/or established patients
- Assist with special projects as directed
- Organization: A commitment to quality, service and exceptional performance
- Manages telephone calls, including setting up appointments and any tests for office and inpatient consultations at Brigham and Women’s Hospital
- Follow HIPAA guidelines for the management of patient privacy and confidentiality
- Schedules new patients for appointments and outside testing, as requested by DFCCC providers
present
New York, NY
Bariatric New Patient Coordinator
New York, NY
Mayert-Davis
present
New York, NY
Bariatric New Patient Coordinator
present
- Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
- Aid in creating and editing master and daily Epic schedules of dietitians, physician assistants, and psychologists, as well as surgeons when necessary
- Monitor and triage Center e-mail inbox. Respond to emails from referring providers and Center patients
- Responsible for transitioning patient into CMBS as necessary
- May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level
- Provide tracking for patient referrals
- Solely responsible for scheduling Pharmacy consults for patients ready for surgery for 5 surgeons
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Northern Illinois University
Bachelor’s Degree in Business
Skills
Skills
- Strong computer skills and ability to work in a networked environment
- Excellent attention to details and accuracy
- Possess a strong attention to detail and can tactfully and effectively work with others to obtain necessary information
- Demonstrable ability to deliver results under pressure in a culture of change
- Demonstrated ability to take initiative, ask questions, and prioritize
- Excellent organization skills
- Strong team player with a flexible approach
- Able to demonstrate a caring and empathic nature
- Strong analytical and problem solving skills
- Ability to work on multiple assignments and manage time effectively
15 Patient Coordinator resume templates
Read our complete resume writing guides
1
New Patient Coordinator Internal Medicine Clinic Hour Days Resume Examples & Samples
- 2+ years experience in acute care or ambulatory care setting preferred. Knowledge of medical terminology preferred. Experience with financial clearance preferred. Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, OTTR, TRACE, PBAR and scheduling software is preferred
- Analytical and problem solving skills including ability to analyze patient data from multiple systems
- Must have excellent communication skills. Ability to speak, read and write English and Spanish preferred
2
New Patient Coordinator Resume Examples & Samples
- Gathers patient demographic and insurance information for new patients
- Verifies insurance for new patients for eligibility and drug coverage
- Coordinate/obtain clinical documentation prior to the first visit, including medical records, pathology slides, and/or radiology films and files all documents into EMR
- Maintains HIPAA compliance and knowledge of HIPAA regulations
- Schedules new patients for appointments and outside testing, as requested by DFCCC providers
- Consult with physicians as appropriate to determine urgency of first appointment
- If necessary, upon scheduling the new patient’s visit, contacts the patient’s Primary Care Provider (PCP) to obtain a referral prior to the patient’s visit
- Contacts patient to intervene with PCP to obtain referral if necessary
- Connects patient with DFCCC Patient Advocate if insurance eligibility or financial concerns exist
- Assembles and mails all new patient packets
- Completes patient charts accurately and thoroughly
- Uses Meditech and other hospital based information systems to collect records, tests, and pathology reports
- Answers phones, directs calls, takes messages
- Follows all DFCI and DFCCC policies and procedures
- Basic computer and office skills
- Experience with EMR preferred
- Self-starter who is a strong communicator and team player
- Ability to prioritize and meet pre-determined deadlines
- Knowledge of managed care policies and medical terminology preferred
- Working knowledge of various applications or other hospital/professional services billing systems
- Ability to maintain a high level of discretion and confidentiality
- Knowledgeable of financial arrangements, insurance coverage, and billing procedures
- Knowledge of HIPAA rules and regulations
- Must maintain absolute confidentiality
3
New Patient Coordinator Resume Examples & Samples
- Provides administrative support and coordination for all aspects of patient care for both new and/or established patients
- Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
- Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services
- Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management
- Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills
- Provides program specific information to callers and refer calls as necessary
- Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
- Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate
- Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms
- 2+ years of administrative and/or customer service experience required
- 2+ years of medical front office experience preferred
- Excellent communication, organizational, and customer service skills
- Must possess the ability to multi-task and problem solve on the spot
- Excellent phone etiquette
- PC proficiency required
4
Associate New Patient Coordinator Resume Examples & Samples
- Possesses a level of independence requiring knowledge of multiple disease specific programs
- Triage issues and answering general questions, with the goal of resolving requests in real time
- Complete patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator Specialist
- Is able to comprehend and implement new concepts or modifications to processes requests quickly
5
Patient Coordinator Resume Examples & Samples
- Collaborates with the care manager and other members of the interdisciplinary care team to assist with the development and fulfillment of a comprehensive care plan
- Receives and manages referrals and task assignments from care managers and other team members for screening, coordination and monitoring of social needs (non-clinical components)
- Assists the family in identifying and prioritizing patient and family needs
- Facilitates referrals to community programs/resources
- Facilitates appropriate utilization of services and transitions in care by assisting with educating families, facilitating communication between patients and providers and maintaining frequent communication with patients and providers
- Provides a link with the patient’s medical home
- Advocates on behalf of patient or parent/child
- Schedules and conducts home, school or community visits as necessary to support families
- Utilizes identified data and documentation systems to assist in identifying and managing patients
- Performs other duties and responsibilities as assigned
6
Emergency Patient Coordinator Resume Examples & Samples
- Reviews patient charts, transcribes nurse/physician orders, and processes nurse/physician orders into the computer system
- Works directly with nursing and physician staff in and out of the ER to ensure prompt and proper flow of patient care
- Responds to patient intercoms (call-lights) promptly, relaying information to the appropriate personnel
- Updates patient records and patient logs in a timely manner during each shift
- Breaks down and assembles completed patient records and distributes them to other departments within the hospital
- Maintains and orders stock of office supplies and forms for the department as a whole
- 1 year of experience providing clerical support within the healthcare field, including medical terminology
- 1 year of experience with billing and/or insurance including interpreting physician/nursing documentation preferred
- Must be able to communicate effectively in English
7
New Patient Coordinator Resume Examples & Samples
- Coordinates the scheduling and preparation for new patients to the ORL practices
- Manages telephone calls, including setting up appointments and any tests for office and inpatient consultations at Brigham and Women’s Hospital
- Schedules patient appointments and edits provider templates in the Epic system. Must be able to schedule, cancel, bump, link and reschedule appointments based on acuity, urgency, and evolving priority of patient and physician needs
- Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Assist with training and orienting staff as needed
- Minimum of a high school diploma or GED; Bachelors degree preferred
- 3-5 years in a health care setting preferred
- Ability to prioritize work and meet deadlines, and work under pressure
- Ability to use discretion in confidential matters
- Ability to read, write and articulate in English is required
- Intermediate comprehension of billing and fiscal information
- Self Management: Accountability, professionalism and commitment to growth and development
8
Bariatric New Patient Coordinator Resume Examples & Samples
- Follow HIPAA guidelines for the management of patient privacy and confidentiality
- Answers and screens all incoming phone calls for the bariatric program phone line from patients, referring providers or others. This includes triage of calls in a courteous manner to the appropriate person, providing information and answering questions when appropriate, taking messages when necessary and utilizing proper forms in a legible and accurate manner. Helps identify answers to questions by contacting the appropriate person and getting back to the caller as necessary. Follows up with patients or others to ensure satisfaction as appropriate
- Responsible for scheduling new patient “core appointments” that include: surgical consultations for 7 surgeons, new patient nutrition class and individual nutrition appointment for 5 dietitians, and psychological assessments for 2 psychologists. Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by sending welcome letter and contact information
- Monitor and triage center’s e-mail inbox. Send e-mails to appropriate contacts and answer with legible and accurate information
- Greets and directs patients and visitors. This may include, but is not limited to phone triage for bariatric practice assistants, insurance coordinator, physician assistant/nurse, dietitians, and program manager
- Provide administrative support for center personnel such as the physician assistants, nurse, dietitians, database coordinator, and insurance coordinator, as directed and approved by the Bariatric Manager. This may include assisting with scanning, copying, filing, and faxing for bariatric Center related activities
- Aid in creating and editing master and daily Epic schedules of dietitians, physician assistants, and psychologists, as well as surgeons when necessary
- Solely responsible for scheduling Pharmacy consults for patients ready for surgery for 5 surgeons
- Responsible for all new patient information sessions held at Brigham and Women’s Hospital, Brigham and Women’s Faulkner Hospital, Mass General/Brigham and Women’s Health Center at Foxborough, and South Shore Hospital. This includes registering new patients for bariatric information sessions via telephone and center email, coordinating conference room scheduling, managing information session patient educational materials and supplies, confirming patient registration and directions, tracking attendance, and following up with patients as well as presenting the insurance part of the session as needed
- Check the eligibility of clinic patients for each office visit and secure referrals when needed; follow-up on missing/incorrect registration and insurance information when clinic, ED, or inpatient claims are denied. Assist with requirements for billing procedures and follow up (i.e. scheduling, referrals, eligibility checks, denial follow up, etc.) Utilize Epic scheduling to the fullest capability. Maintain Center calendars and initiate scheduling of meetings as required
- Responsible for general inventory and purchasing for bariatric center. Ordering and stocking: patient educational materials, marketing materials, and other administrative materials, i.e. envelopes, letterhead, and business cards
- Assist Bariatric Program Manager with quality assurance efforts, such as missed appointment tracking, patient retention and outcome projects
- Assist Bariatric Program Manager with marketing for bariatric program: ordering and stocking patient materials, Facebook monitoring, website updates, and other projects as needed
- Assist Bariatric Program Manager with special projects. This includes, but is not limited to scheduling conference rooms, planning center events and activities, and catering for special events, such as retreats and department meetings
- All other duties and tasks as assigned by Bariatric Program Manager
- Answers and screens all incoming phone calls for the Center phone line from patients, referring providers or others. This includes triage of calls in a courteous manner to the appropriate person, providing information and answering questions when appropriate, taking messages when necessary and utilizing proper forms in a legible and accurate manner. Helps identify answers to questions by contacting the appropriate person and getting back to the caller as necessary. Follows up with patients or others to ensure satisfaction as appropriate
- Responsible for scheduling new patient appointments for physician and dietitian, as well as other Center providers, not limited to pulmonology and cardiology. Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by sending welcome letter, electronic intake form, and contact information
- Monitor and triage Center e-mail inbox. Respond to emails from referring providers and Center patients
- Schedule follow up appointments for patients
- Responsible for transitioning patient into CMBS as necessary
- Provide tracking for patient referrals
- Minimum one year applicable work experience required
- Associates degree or higher level of education preferred
- Minimum one year applicable work experience required. Experience in an office setting required
- Excellent typing and editing skills. Well-developed computer skills
- Fluency in Spanish and English preferred
- Understanding of procedures including filing, copying, scanning, printing, and faxing
- Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follows established protocols, and work within systems
- Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages
- System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level
- Understanding of office procedures including filing, copying, scanning, printing, and faxing
- Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism
- Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems
- Advanced computer skills. Ability to use all applicable applications at highest competency level
- Ability to problem-solve and troubleshoot. Ability to analyze a situation and determine best course of action within established guidelines
9
Practice Assistant Ii New Patient Coordinator Resume Examples & Samples
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills
- Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages
- Coordinate calendar and schedules including: coordinate calendars for several managers or coordinates events for department
- Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material
- Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process
- Perform transcription of dictated physician notes
- Provide cross coverage as needed
- Minimum of a high school diploma or GED, Bachelors degree preferred
- Bilingual a PLUS!
- 3-5 years in a health care setting required
- Knowledge of Medical Terminology is preferred
- Computer knowledge required: Windows, Networking, MS Outlook, MS Word and MS Excel
- Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner
- Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems
- Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction
- System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications
- Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA
10
Patient Coordinator Resume Examples & Samples
- Six months to a year or related experience and/or training, or equivalent combination
- Previous orderly / Patient Coordinator experience, preferred
- Basic reading and writing skills, and mathematical skills for calculating contrast injection; basic decision making skills
- Standing, walking, carrying and delivering materials. Reaching, stooping, bending, kneeling, crouching and climbing stairs. Assisting patients, lifting patients, and moving patients required. Some sitting and general office activities required. Good vision, close, distance, color, peripheral, depth perception required. Exposure to noise from scanner gradients typical. Occasional noise from medical helicoptors with jet fuel odors. Travel to remote sites is required, necessitating a valid driver's license
11
Patient Coordinator Resume Examples & Samples
- Greets, screens, and safely transports patients to the scan control room and returns them when done
- Performs and/or aides patient transfer on/off the table, ensures patient comfort, as directed. Assists in administering preliminary and post exam instruction and answering non-medical related questions
- Enters accurate patient, physician, and exam information into the Alliance PLE system as well as customer MIS systems when required
- Assists technologist with paperwork as directed and then sorts and prepares patient package of films and paperwork for technologist review before submitting to customer
- Orders supplies, cleans unit, assist in preparing for transport on a daily basis
- As applicable, valid state driver's license
- Knowledge and understanding of general anatomy and medical terminology, preferred, especially a high level of cross-sectional anatomy
- Local travel may be required
12
Patient Coordinator Resume Examples & Samples
- Come join our team and become a part of the largest mobile diagnostic imaging company in the country! This is a part time position and is eligible for the following benefits
- Paid vacation accrual
- 3 paid floating holidays
- Paid sick leave accrual
- Medical
- Life
13
Patient Coordinator Resume Examples & Samples
- Come join our team! Excellent part time opportunity. Two days/week: every Friday, every other Saturday, every other Sunday
- This part time position is eligible for the following benefits
- 1 week of paid vacation
- 2 paid floating holidays
- Paid sick days
14
Patient Coordinator Resume Examples & Samples
- Receives and manages referrals and task assignments from care managers and other team members for screening, coordination and monitoring of social needs (non-clinical components)
- Assists the family in identifying and prioritizing patient and family needs
- Facilitates referrals to community programs/resources
- Facilitates appropriate utilization of services and transitions in care by assisting with educating families, facilitating communication between patients and providers and maintaining frequent communication with patients and providers
- Provides a link with the patients medical home
- Advocates on behalf of patient or parent/child
- Schedules and conducts home, school or community visits as necessary to support families
- Utilizes identified data and documentation systems to assist in identifying and managing patients
15
Patient Coordinator Resume Examples & Samples
- Greets patients in prompt, helpful, friendly manner
- Admits patients, verifies and updates necessary information. Prepare and complete paper chart upon patient arrival. Answers incoming telephone calls in a timely manner
- Prioritizes tasks and has ability to manage multiple duties at once
- Screens telephone calls – gives routing, non-medical information to patients in preparation for their visit
- Takes brief, clear, complete messages
- Distributes and communicates messages/pertinent information to appropriate staff in a timely manner
- Distributes lab work, physician reports, mail, charge tickets as needed
- Acts as a resource to staff, patients, and families
- Keeps stock of Surgery Center files and office supplies
- Monitors Quality Assurance mechanisms and gathers statistical data assigned
- Completes Purchase Order data entry as required
- Creates forms and documents for Surgery Center staff as requested
- Data entry for post operative patient records
- Preferred: Over 2-3 years of experience within healthcare industry
- Proficient in Microsoft Office (Excel, Access, Word and Outlook)
- Able to type 25 wpm
- Ability to work on multiple assignments and manage time effectively
- Demonstrated ability to take initiative, ask questions, and prioritize
16
New Patient Coordinator Resume Examples & Samples
- Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
- May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level
- Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoots insurance issues as appropriate
- Understanding of the appropriate use and importance of related forms
- Intermediate comprehension of insurance types and referral process
- Intermediate comprehension of registration and fiscal information
17
Patient Coordinator Resume Examples & Samples
- Equivalent of a high school diploma
- Professional, courteous telephone voice
- Previous healthcare related and call center experience preferred
- Demonstrate an awareness of self, responsibility, and accountability for own professional practice
- Exhibit effective communication methods and skills, using lines of authority appropriately
- Motivation for self- direction
- Flexibility in schedule
- Good typing skills (35+ WPM)
18
Patient Coordinator Resume Examples & Samples
- Upholds and supports the mission, objectives and policies of the TeamHealth Medical Call Center
- Answers incoming calls according to policy and identifies themselves by their first name and as telephone representative
- Displays tact and professionalism during all telephone encounters
- Using approved scripting, collects demographic information and enters the accurate, complete information in the transaction module
- Screens the call using the Inteflecs Complaint tool to identify emergent calls to be handled promptly by the nurse according to policy
- Informs the caller in non emergent situations that their call will be handled by a nurse either immediately if a nurse is available or within 30 minutes by return call if all nurses are handling other calls
- Offers and documents non-medical information such as class scheduling and physician referral in accordance with policies and procedures as well as individual client profiles
- Develops and maintains a positive work climate and supports the overall team efforts of the TeamHealth Medical Call Center
- Openly communicates issues of concern to management team members
- Works independently and efficiently, and recognizes and deals with priorities
- Maintains confidentiality of all protected health information and other TeamHealth related information
- Participates in staff development activities including orientation, continuing education opportunities, and staff meetings
- Performs other non-clinical duties as assigned or directed
19
Patient Coordinator Resume Examples & Samples
- Ensuring exceptional customer service is given to each individual that visits the consultation office
- Greet all patients, introduce them to the office, verifying appointment and provide exceptional customer service by in order to make them feel comfortable (e.g. insuring they have been offered a beverage)
- As business needs dictate, assist the Patient Care Consultant (PCC) in completion of forms and/or financing paperwork as a result of consultation
- Assist PCC with patient correspondence while carefully listening to concerns and identifying solutions to problems as needed
- As needed assist PCC in responding and follow up on all call center follow up requests (PPFU’s)
- Assist PCC in coordinating with center staff to ensure both pre-op and surgeries meet the availability of the surgical schedule
- Check out patients and as applicable schedule next appointment and provide appointment card to the customer, in addition to ensuring that information is in accurately in the appropriate systems
- Maintain accountability for the schedule book
- Assist PCC in responding to patient phone calls, questions and concerns pre and post-operatively as needed
- May assist PCC in facilitation of cross-selling additional services and/or upsell, which may include the creation or preparing of quote sheets and consent forms necessary
- Assist PCC to coordinate with patients who request Virtual Consultations to ensure all information is received and readily available for PCC to complete virtual consultations
- Work in tandem with PCC to meet monthly sales, and prospect conversion quotas
- Foster relationships that will keep communication lines open between consultation office and center
- Conduct confirmation calls for appointments at least 2 business days in advance as directed by Office Manager. Update status of appointment to “left message, confirmed, etc.” Enter any special notes if applicable
- Enter payments on computer and credit card transactions
- Log any and all payments received throughout the day and document as needed
- Print daily close out reports on scheduling system and review for accuracy. Batch credit card terminals as
- Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
- Provide informative follow up and/or thank you correspondence as requested
- Assist PCC in contacting daily “leads” via phone and/or e-mail. Follow up on “no sales” via telephone, email and personalized letters
- Act as patient liaison throughout entire patient experience while providing excellent customer service
- Possess the ability to work independently following both directions and established processes
- Incumbent must demonstrate the ability to make good judgments
- Possess a strong attention to detail and can tactfully and effectively work with others to obtain necessary information
- Possess an interest in sales as a career path
- Must be familiar with MS Office and have the ability to learn computer operating systems
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, and technical journals
- Ability to write reports and correspondence. Ability to effectively present information and respond to questions from groups of customers or employees of the organization
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- High School Diploma or general education degree (GED); with preference given to those with an AA or undergraduate degree
- 2 year’s or work experience in customer facing roles that include general clerical functions, with preference given to roles that include sales
- 1 year of experience working in a semi-independent or low supervision environment
20
Patient Coordinator Resume Examples & Samples
- Greets patients, family or vendors in a polite, prompt, and helpful manner
- Provides any necessary instructions/directions
- Informs appropriate department/person of patient’s arrival
- Answers telephone in pleasant manner and deals with customer needs expeditiously
- Updates patient information, collects co-pay, provides any necessary forms needing completion, obtains signatures as necessary
- Uses computer system to generate information necessary for billing and Physician Services
- Daily balance of Charge Tickets
- Prints out daily charge tickets and Labels for Physician Services
- Collects Chart Information Including Insurance Forms, Insurance Cards, and New Patient Packets
- Maintains patient confidentiality with all patient information
- Follows all Policy and Procedures of Nephrology, Inc
- Maintains a clean, neat, and orderly work area
- Complies with established dress code
- Maintains attendance according to Nephrology, Inc. policy
21
Patient Coordinator Resume Examples & Samples
- Welcome all new patients at consultation, follow –up, and pre-op appointment
- Prepare fees/quotes and present to patient
- Obtain patient signatures on all pertinent forms, maintain a patient appointment log, collect all necessary paperwork, and complete clerical tasks (i.e. filing, organization, typing, etc)
- Ensure patient has received implant information and warranty info
- Promote public relations, and resolve minor patient concerns and complaints in a timely manner
- Travel between different site locations, as needed
- Work some evenings and some weekends, as needed (based on work load and special events)
22
Offsite Patient Coordinator Resume Examples & Samples
- Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times
- May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary
- Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
- May initiate reminder phones calls for next day appointments
- Performs other related duties
- 1 year physician practice experience
- Do you share our dedication to extraordinary service and have what it takes to wear the badge?
23
Patient Coordinator Resume Examples & Samples
- Navigate HCV Antibody positive patients to on-site viral load/confirmatory testing
- Follow-up with all HCV Antibody positive patients screened for post-test counseling and basic HCV-related education: natural history, prevention of transmission, evaluation, and treatment
- Accept and coordinate in house and outside HCV referrals from primary care physicians to facilitate linkage to care, updating clinicians as needed
- Schedule patients for all appointments including first on-site HCV evaluation with on-site HCV specialist, treatment meetings, and follow up appointments on-site and off-site
- Remind patients one day prior to appointment and check to see if patients adhered to appointment
- Promote adherence to all HCV-related appointments and send letter and/or telegram for patients lost to follow-up
- Compose weekly lists for providers consisting of patients eligible for HCV screening
- Review of monthly data to identify screening rates and newly screened HCV+ patients to be linked
- Obtain outside medical records as needed
- Follow up on labs ordered by the Hepatitis C provider and review results to complete evaluation
- Provide HCV education (evaluation, treatment, adherence, and side effect management)
- Assist patient with referrals to social worker and other services to decrease barriers to care
- Organize and administer any program incentives (e.g. metro cards)
- Collect all HCV-related data and input in timely manner within databases
24
Patient Coordinator Resume Examples & Samples
- Communicate with appropriate staff regarding patient's arrival, and ensure that patient's medical record is available for physician
- Process/update HIPAA-related paperwork and other institutional forms as necessary
- Collect or retrieve referrals or insurance authorizations as required
25
Patient Coordinator Resume Examples & Samples
- Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor
- May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns
- Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting
- May participate and offer input into Performance Appraisal process with the Supervisor
- 3 years secretarial/directly related experience in a medical practice environment
26
Patient Coordinator, Obgyn Days Msh Resume Examples & Samples
- Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system
- Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patient’s arrival or at minimum at time of arrival before visit
- Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician
- Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes
- Answer phones for practice and schedule appointments
27
Patient Coordinator Resume Examples & Samples
- May schedule patient for follow-up appointment as needed
- Provide patient with guidelines for requesting medical records, if necessary
- May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier’s deposit. Note: duties are mutually exclusive and may not be performed by the same employee
- High School graduate/GED
- Must have a minimum of one week training on-site which will be provided by practice
- Prefer experience in a medical office setting, utilizing a computer system for physician scheduling
28
Patient Coordinator Resume Examples & Samples
- Responsible for creating an excellent experience for all patients
- Responsible for scheduling FPA appointments, consults and follow- up appointments based on specific scheduling procedures
- Greets patients via telephone, enters and updates their demographics in the practice management system
- Verifies patients’ insurance coverage prior to patient’s appointment and advises patient of any insurance referrals or authorizations needed
- Processes/updates HIPAA-related paperwork and other institutional forms as necessary
- Collects or retrieves referrals or insurance authorizations for procedures and tests ordered by attending physician
- May schedule surgeries/procedures or work in conjunction with Surgical Coordinator in verifying times with patients
- Answer phones for practice and take detailed clinical messages for physician or allied healthcare provider
- Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents and information
- Provide necessary instructions and/or directions to FPA Site location
- Effective customer service and interpersonal skills
- Demonstrated satisfactory attendance and punctuality
- Keyboard skills – ability to “talk and type”
- Flexible and able to work in a high-pressure team environment while multi-tasking
- Basic knowledge of MS Word, Outlook and Excel preferred
- In effort to meet the needs of the department, employees may be assigned other duties, in addition to or in lieu of those described above, and any duties are subject to change
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International Patient Coordinator Resume Examples & Samples
- Under the direction of the HQ International Patient Coordinator: Receives, evaluates, and coordinates the presentation of a completed international application and referral for treatment. Prepares to meet weekly with the Chief of Staff for the presentation, discussion and review of international patient cases
- Coordinates the triage and screening of patients seeking care from foreign countries, including but not limited to, collecting and arranging for receipt of all medical records, radiology, operative reports and photos pertaining to the child’s diagnosis and condition
- Seeks medical staff, provider and surgeon review and recommendations towards the proposed acceptance or denial of an international application for care
- Collaborates with the care management team and inter-disciplinary departments to prepare the care plan for the patient, including surgical and non-surgical care, and forecasted length of stay to execute that plan
- Inquires with the scheduling departments for both clinic and surgery dates that will promote efficient and cost-effective appointment planning and implementation of care
- Completes patient intake for accepted cases
- Communicates with patient families and/or the referring sponsors the decisions of the Chief of Staff for accepted and denied cases on behalf of SHC-Tampa
- Prepares VISA and Appointment letters, communicating scheduled surgery and clinic dates, and expected length of stay in the U.S. to accomplish the full plan of care
- Bilingual (Fluent in English and Spanish) - Required
- Hospital or Healthcare experience - preferred
- Pediatric experience – preferred
- Proficient in MS Office Suite 2010
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Patient Coordinator Resume Examples & Samples
- Applies developed workflows to coordinate efficiently and effectively the intake, triage, scheduling and navigation of care for new and returning patients
- Triages a high volume of incoming phone calls, responds to initial requests for service and obtains accurate and detailed information for each patient including prior medical history, insurance status, outside records, films, and reports. Documents information accurately, thoroughly, and appropriately in the medical record
- Applies comprehensive understanding of Spine Care program, systems, and physicians’ specialties to align scheduling practices with patient centered scheduling initiatives, ensuring patients are scheduled with the most appropriate provider(s) the first time
- Determines the appropriate level and need for service, and prioritizes urgent or expedited services for new patients when applicable using complex algorithms and—when necessary—collaboration with faculty, referring physicians, nurses and clinic management
- Communicates and coordinates initial treatment plans with patients, patient families, and healthcare professionals via phone and/or written correspondence
- Coordinates and schedules program and provider visits; communicates appointments to patients and provides customized written and verbal instructions
- Explains nature of treatment offered and identifies individuals’ needs; links patients to alternative resources and health care personnel as appropriate
- Employs excellent customer service standards while interacting with patients, faculty, colleagues and representatives from outside facilities
- Communicates with outside facilities to request and follow up on records needed; transfers data from one program to another to ensure information is available to providers
- Provides assistance, training, and/or coverage to other team members as needed; acts as valuable resource for all clinic staff
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Patient Coordinator Resume Examples & Samples
- High School Graduate/GED
- Basic MS Word (Word, Excel, Outlook)
- Knowledge of IDX, Cerner or other practice management system experience preferred
- Excellent attention to details and accuracy
- Knowledge of medical terminology strongly preferred
- Must be able to adapt to a growing and changing work environment
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Patient Coordinator Resume Examples & Samples
- Answer 70-100 patient calls per day in a fast paced call center
- Demonstrate exemplary customer service and soft skills
- Maintain impeccable attendance
- Greet patients via telephone and schedule appointments while simultaneously updating their insurance/demographics in the patient medical record
- Communicate with appropriate front end staff an report any escalations to ensure the patient has a positive experience during the scheduling process
- May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records if necessary
- May perform additional tasks within the call center
- Hospital scheduling and registration systems including, but not limited to, Epic, IDX, Cerner, RIS, Eagle, ECW
- Computer: Microsoft Office, Outlook
- Patient-based customer service and soft skills
- Minimum one year call center related experience (high call volume environment)
- Must have a minimum of one week training on-site, which will be provided by practice
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Patient Coordinator Resume Examples & Samples
- Equivalentof a high school diploma
- Professional,courteous telephone voice
- Previoushealthcare related and call center experience preferred
- Demonstratean awareness of self, responsibility, and accountability for own professionalpractice
- Exhibiteffective communication methods and skills, using lines of authorityappropriately
- Motivationfor self- direction
- Flexibilityin schedule
- Excellentorganizational skills
- Goodcomputer skills
- Goodtyping skills (35+ WPM)
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Brooklyn Heights Patient Coordinator Resume Examples & Samples
- Registers patients’ arrival in Centricity. Assist patients (as needed) with kiosk self check in
- Verifies patient insurance eligibility and notes patient records accordingly
- Obtains and processes referral information and notes patient records accordingly
- Scans important documents into patient records
- Collects co-pays and fees for service; enters payment information into patient records
- Batches and reconciles money, checks, and credit cards against Centricity report. Prepares deposit in accordance with Mount Sinai policy
- Schedules appointments as per Departmental guidelines
- Obtains and properly distributes messages using Logician
- Orders supplies
- Ensure that each employee is issued an ID badge
- Provide a prompt and polite response to all customers, adhering to Customer Service standards as established by Mount Sinai
- Maintains all phone numbers and contact in an organized manner
- Performs general office duties as assigned
- 1 year of medical office experience
- Excellent written and oral communication and customer service skills
- Able to plan, prioritize, and complete delegated tasks in a reasonable span of time
- Possess an ability to work independently and as a member of a team
- This position may require cross-coverage of other positions, as needed, and therefore a measure of flexibility to respond adequately to changing demands is required
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Patient Coordinator Resume Examples & Samples
- To consistently deliver a high quality level of customer service to patients and healthcare professionals over the telephone and via email
- To ensure patient expectations are met in a timely and efficient manner in accordance with the contractual commitments
- Care call activity
- Ability to work under pressure and prioritise workload
- Keyboard and IT literate
- Ability to work well in fast paced environment
- Communication – written and verbal
- Demonstrable ability to deliver results under pressure in a culture of change
- Strong team player with a flexible approach
- Able to demonstrate a caring and empathic nature
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IHP Standardized Patient Coordinator Resume Examples & Samples
- 2) Develop policies and procedures for use of SPs
- 3) Develop tools for the evaluation of SPs
- 4) Establish and maintain a database for outcome measures
- 5) Collaborate with faculty to develop and implement SP scenarios and interprofessional educational initiatives, including repositories and resources for SP training
- 6) Coordinate use of equipment for use with SPs
- 7) Coordinate debriefings and train faculty and students to facilitate debriefings
- 8) Assist faculty in scheduling individual and group practice experiences including coordinating use of treatment rooms and clinical learning labs
- 9) Assist faculty in development and implementation of interprofessional learning experiences
- 10) Monitor utilization of SPs, evaluate outcomes and generate reports when requested
- 11) Oversee students including orientation and training to use technology for video recording and other technical tasks
- 12) Assist students and faculty in implementation of e-documentation systems for SP/ OSCE
- 13) Monitor status of technology in and liaison with IT to resolve issues
- 14) May represent the Institute at regional and national conferences related to standardized patients
- 15) Hire, train, and supervise graduate assistants
- 16) Serve as member of Center Operations Team
- 17) Interface with personnel in skills labs and simulation and interprofessional centers
- 18) Perform other related duties incidental to the work described herein and other duties as assigned
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Patient Coordinator Resume Examples & Samples
- Adherence to high ethical standards in relation to patients, students or trainees and colleagues
- Responsible for providing medical records for nursing staff
- Serves as facility receptionist
- Ensures all patients are properly identified prior to receiving patient care services
- Manages all patient appointments including reminder calls
- Manages the fax server and integrates documents as needed into ARIA
- Surveys all the patients for satisfaction of MD services
- Intakes consults
- Sends out MD generated forms to referring physicians
- Works with the courier service to obtain medical records/supplies
- Communicates with the patients in the lobby in cases of delays
- Ensures the department is stocked with office supplies and lobby is maintained in a neat manner
- Communicates to the nurse or therapist any significant alteration in patient’s status
- Works in clinic as part of nursing team to help coordinate the flow and care of the radiation oncology patients
- Assists with patient/family/significant other’s learning needs. Identifies barriers to learning, such as language or culture. Communicates information to the nurse
- Directs simulation and treatment procedures and equipment questions to appropriate staff throughout the course of treatment
- Performs other related functions as assigned
- Knowledgeable in the areas of cancer treatment and/or radiation oncology
- Knowledgeable in health care informatics-including the resources, devices and methods to acquire, store and retrieve data. Tools include computers as well as clinical guidelines, current medical terminology, information and communication systems
- Strong communication and interpersonal skills to facilitate the exchange of information with patients, family members, the radiation oncology treatment team as well as outside entities
- Has high level critical thinking and problem solving skills
- Has the ability to interpret criteria and provide data needed to provide services
- Strong computer skills and ability to work in a networked environment
- Works independently, but in collaboration with the clinical team members
- Results driven and collaborative style to achieve defined objectives
- Oncology practice experience or medically related field preferably for 1 year