Patient Resume Samples

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GW
G Will
Gage
Will
95656 Veum Garden
Chicago
IL
+1 (555) 441 9886
95656 Veum Garden
Chicago
IL
Phone
p +1 (555) 441 9886
Experience Experience
Phoenix, AZ
Patient Financial Coordinator
Phoenix, AZ
Stoltenberg Group
Phoenix, AZ
Patient Financial Coordinator
  • Greets and provides assistance to visitors and patients
  • Works with department clinical liaisons for drug grants and programs for inadequately insured patients
  • Discussing financial options (in person or by telephone) with Managed Care Initiative patients who are considering additional services at Memorial
  • Providing patient with information regarding hospital billing and other administrative procedures
  • Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance.-60%
  • Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payer#s case manager
  • Work with Centralized Authorization Unit and care team to identify potential payer issues prior to patient visit
Houston, TX
Patient Financial Coordinator Transplant
Houston, TX
Ritchie-Kohler
Houston, TX
Patient Financial Coordinator Transplant
  • Provides timely and effective service to internal customers
  • Evaluate patient requests for financial assistance
  • Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance
  • PFCs perform a review of each patient visit to determine if a visit was transplant related in order for accurate billing to occur
  • Interview Patients /Provide Financial Counseling
  • Case Management (Transplant)
  • Clear work queue edits
present
Detroit, MI
Patient Financial Coordinator Pediatric Bone Marrow Transplant
Detroit, MI
Kub Inc
present
Detroit, MI
Patient Financial Coordinator Pediatric Bone Marrow Transplant
present
  • Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems
  • Identify operational improvements to maximize efficiency and effectiveness of services provided. (5%)
  • Work with clinical staff to obtain additional clinical information for benefit review in particular as it relates to clinical trials and off label drug use
  • Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payers case manager
  • Data Maintenance and Billing Information for (Transplant specific) work
  • Communicate opportunities to management
  • Assist patients with a financial plan when not adequately funded for transplant (e.g. fundraising) or therapy services
Education Education
Bachelor’s Degree in Healthcare Administration
Bachelor’s Degree in Healthcare Administration
University of Virginia
Bachelor’s Degree in Healthcare Administration
Skills Skills
  • Ability to pay continual attention to detail
  • Excellent communication skills
  • Ability to effectively to multitask and prioritize
  • Strong analytical background
  • Ability to work on cross-functional teams
  • Ability to read, write, communicate, and understand instructions given in
  • Ability to read, write, communicate, and understand instructions given in English
  • Demonstrate ability to read, write, communicate and understand instructions given in English
  • Knowledge of environmental services equipment and chemicals used by the department
  • Demonstrates knowledge of environmental services equipment and chemicals used the department
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12 Patient resume templates

1

Patient Reported Outcomes Leader Resume Examples & Samples

  • Responsibilities as a member of the Global Patient-Reported Outcomes (GPRO) Center of Excellence. In this capacity you will provide technical Patient-Reported Outcomes (PRO) support to other members of the GHEORE department and to cross- functional stakeholders and plan, design and execute PRO studies
  • Responsibilities as a member of a Global Product Team (GPT) representing and helping execute the GHEORE product strategy. In this capacity you will support the GHEORE product team(s) to which you will be assigned to coordinate and articulate the integrated GHEORE global product strategy and represent GHEORE in the company wide product-related working groups (Global Value Team (GVT), Product Development Team (PDT), Global Development Team (GDT) etc.)
  • Assist in developing and implementing GPRO studies agreed upon by the GDT in order to maximize commercial opportunities for Shire products and provide input to the global product strategy
  • In collaboration with GHEORE product lead, ensure that GPRO projects have received input from the Global Market Access (GMAc) representative
  • Identify, evaluate, retain and oversee a global network of consultants and contract organizations to execute the GPRO evidence generation deliverables (e.g. qualitative PRO development evidence, psychometric analyses, PRO qualification dossiers, etc.)
  • Maintain awareness of new methods, tools and data sources to ensure study methods represent current state of the science
  • Contribute with the GHEORE Product Lead to develop a GHEORE global product strategy in support of target product profiles(TPP), drug development, commercialization programs and market access plans for global markets
  • Assist (or lead) in the design and effective management of GPRO projects and studies
  • Appropriate awareness of global drug development, patient-reported outcomes and clinical outcomes assessments, pharmaceutical outcomes research
  • Technical competency in at least two of the following: systematic reviews, qualitative research, psychometrics, or statistics. Excellent communication, influencing and negotiation skills
  • Technical competency in use of ePRO/eCOA and linguistic validation of COAs
  • Excellent analytical skills and ability to draw insights/derive viable strategic options that offer opportunities to align cross-functionally
  • Appropriate understanding of global market access requirements for pharmaceutical products
  • Ability to work cross-functionally
  • Self motivated and able to work independently
  • Excellent writing skillsStrong process/project management skills
2

Global Patient Reported Outcomes Leader Resume Examples & Samples

  • Global Health Economics , Outcomes Research and Epidemiology (GHEORE) Product (s) lead
  • Propose, develop and implement GPRO studies agreed upon by the GVT in order to maximize commercial opportunities for Shire products
  • Lead the design and execution of GPRO studies
  • Ensure effective, efficient and timely execution of GPRO deliverables
  • Contribute and collaborate during the product strategy development process and plans for dissemination of PRO data
  • Proactively contribute and support the GHEORE Therapeutic Area (TA)/BU lead(s) in the development of the global product strategy and the implementation of the GPRO agreed upon deliverables
  • Provide professional PRO consultation to GHEORE Product Leads or other department members (non PRO experts) on PRO projects/deliverables regarding strategic or methodological issues related to PRO, when needed
  • Ensure the scientific quality and integrity of all GPRO projects to which you contribute either as a lead or as an advisor
  • Ensure that GPRO projects have received input from the Global Market Access lead, or the appropriate GMAc representative responsible for country adaptation, and assist in the local adaptation process
  • Identify, evaluate, retain and oversee a global network of consultants and contract organizations to execute the GPRO evidence generation deliverables (e.g. qualitative PRO development evidence, psychometric analyses, PRO qualification dossiers, etc.) Maintain awareness of new methods, tools and data sources to ensure study designs are up to date
  • Coordinate and contribute to the development of GHEORE global product strategy in support of
  • Drug development and commercialization programs
  • Go/no go decisions for product candidates
  • Market access plans for global markets and global reimbursement strategy
  • Represent and garner support for the GHEORE product strategy within Shire’s product teams such as the GVT, PDT and product marketing teams as necessary
  • Be the point person for the assigned product(s) across the company for all GHEORE related issues including product strategy, deliverables and a reference point for all problems facing the product team related to GHEORE for the specific product
  • The GHEORE proposed product strategy will by its nature be comprehensive and interdisciplinary including PRO, HE, EPI and OR. The product lead is responsible for
  • Leading a GHEORE product team
  • Ensuring that the product global strategic needs are identified and addressed by obtaining input from the product teams and the GHEORE product team members from all GHEORE centers of excellence
  • Engaging the GHEORE product team members and coordinating and monitoring the execution of the plan
  • Communicating and collaborating effectively with GHEORE product team members
  • Effectively triage concerns and proactively engage the appropriate GHEORE team members and ensure that the GHEORE team supporting the product is a well functioning team in which all members contribute to the strategy development by
  • Soliciting ideas from team members
  • Respecting team members professional expertise
  • Working with the GVT team members to develop a comprehensive strategy and implementation schedule, and securing budget approvals from the product related teams
  • Identifying strategic or implementation problems early on and identify the departmental resources (e.g. TA/BU leads or line management) that can help solve the problem and engage the appropriate resources for the purpose of problem resolution
  • Communicating effectively with the GVT and other product related teams to report progress and present study outcome
  • Ensure that all final deliverables are of high scientific quality and are presented in a way that supports the agreed upon product strategy
  • Identify conceptual, strategic or methodological issues (especially in non PRO projects) and seek expert advice (e.g. from the appropriate line management). When in doubt seek advice
  • Ensure accuracy and quality of the GHEORE deliverables/product to internal or external stakeholders
  • Effectively communicate & collaborate internally (GHEORE) and externally (GVT, GDT etc) to ensure that
  • Global requirements for the products are addressed
  • Research findings are disseminated in an effective manner
  • The value of the proposed GHEORE strategy to the GVT and PDT etc is communicated effectively
  • In conjunction with the GVT’s cross-functional partners develop the product value proposition and contribute to the Global Value Dossier (GVD) and to the evidence generation plan supporting the value proposition
  • Maintain awareness of global HEOR requirements, regulatory legislation, payer and HTA trends and requirements
  • As a leader of the GHEORE product team provide guidance to enable the product team to function effectively and efficiently
  • Lead effectively the cross-functional product team (s) to influence effective strategy and to accomplish necessary deliverables
  • Provide performance input for team members to their in line supervisors
  • When assuming responsibility over direct reports, provide guidance and career development opportunities and assess their performance
3

Patient Escort Resume Examples & Samples

  • High school Diploma or G.E.D
  • Caring and compassionate demeanor
  • Healthcare/Customer Service experience
4

Patient Escort Resume Examples & Samples

  • Ability to lift heavy objects
  • Caring and compassionate demeanor $
  • Healthcare or customer service experience
5

Patient Intake Representative Resume Examples & Samples

  • 1+ year of work experience within an MD practice or Customer Service industry
  • Familiarity with Office equipment (i.e., telephone, faxing and copying)
  • Familiarity with PCN, Logician, Docutrak and Clinstar
6

Out Patient Code Auditor Resume Examples & Samples

  • 4+ years of direct out patient healthcare coding and billing experience including some auditing
  • CPC or CPC-H Certification
  • Strong clinical knowledge
7

Patient Advocacy Manager Resume Examples & Samples

  • Scoping, establishing and maintaining systems and databases to track and report patient advocacy interactions, grants, and spend
  • Event management –logistical support for patient-led educational events, patient advocacy organization visits to Shire locations, and Shire’s presence at advocacy conferences and functions
  • Creation of educational tools and communications support to raise internal
  • Collating, analyzing and presenting data – facilitate coordination and
  • 30% of Time: Establishing and maintaining systems and databases
  • 20% of Time: Supporting the executives within the global hub,
  • 20% of Time: Delivering internal communications about patient advocacy best practice
  • 20% of Time: Accountable for data gathering and analysis to ensure accurate external reporting on Shire’s investment and involvement with patient advocacy organizations
  • 10% of Time: Supporting the Patient Advocacy Steering Committee
8

Patient Flow Coordinator Resume Examples & Samples

  • Minimum five years experience nursing in an acute care setting)
  • Minimum one year critical care nursing experience
  • Demonstrates ability to utilize effective, appropriate, and diplomatic oral and written communication skills
  • Demonstrates ability to utilize critical thinking and problem solving skills to work independently
  • Valid California Registered Nursing license. Current BLS for Healthcare Provider from American Heart Association from American Heart Association. Clinical certification preferred
9

Patient Reimbursement Specialist Resume Examples & Samples

  • Associates degree or equivalent relevant work experience
  • 2 - 3 years in customer service, pharmaceutical, medical, insurance, call center, or related similar field
  • Fast and accurate data entry
  • Clear, pleasant speaking voice
  • Ability to handle multiple tasks and troubleshoot issues
  • Ability to work with little or no supervision
  • Ability to adapt quickly to changing environment
  • Team player/consensus builder
  • Ability to interact with a diverse group
  • Must be flexible to work a 40 hour shift between 8am and 8pm (rotating hours)
10

National Patient Menu Manager Resume Examples & Samples

  • Bachelor’s Degree from an accredited college or university; Masters/MBA preferred
  • A minimum of 5 years of progressive responsibilities in the areas of patient dining and/or clinical nutrition and/or patient menu development, with a demonstrated record of success and effective performance
  • Model key competencies of influencing with impact, understanding the business, focusing on the customer and driving for results
  • Experience or demonstrated ability to work effectively in a team based environment within a heavily-matrixed organization
  • Current certifications from relevant food and nutrition industry organizations or knowledge of these organizations (CMS, TJC, DNV)
  • Knowledge regarding or experience meeting regulatory requirements (Local, State, Federal - OSHA, Department of Health)
  • Solid understanding of Patient & Clinical space and key trends impacting it
  • O Strong organizational and project management skills
11

Global Patient Finding Lead, Fabry Resume Examples & Samples

  • Global Fabry Patient-Finding (P-F) leadership
  • Work closely with the digital team to leverage digital channels to reach disparate specialty audiences (use multi-channel strategies and tactics)
  • Defines content associated training materials, in conjunction with Commercial Operations’ Training function
  • Selects and manages 3rd party vendors to support programmes development and rollout
  • Seeks commercial guidance and input into development of programmes or other sub-teams as appropriate
  • Leads Global CMLR process for P-F deliverables, and is accountable for ensuring P-F materials and activities are approved through CMLR process
  • Customers - Develops and maintains KOL relationships in a coordinated fashion with other Shire stakeholders
  • Provides guidance to Regions and LOCs in patient-finding activities
  • Monitors performance and budgets
12

International Patient Advocacy Lead Resume Examples & Samples

  • Anticipate and manage the advocacy budget for Shire’s Neuroscience, Gastrointestinal, Ophthalmology and Internal Medicine therapy areas: Set the advocacy budget in a manner consistent with the goals in each therapy area, and consistently monitor/track patient advocacy activities and spend, revising spend allocation as appropriate. Contribute feedback to departmental budget planning for advocacy-related activities
  • Develop and implement appropriate patient advocacy strategies and plans for Shire Neuroscience, Gastrointestinal, Ophthalmology and Internal Medicine therapy areas: Identify external patient advocacy groups and areas of synergy and collaboration, and design tactical advocacy plans tailored to each therapy area
  • BS/BA degree (science degree and/or masters preferred) with significant experience in the pharmaceutical, biotech, device or diagnostic industry, including experience in advocacy relations
  • Therapeutic area experience preferred
  • Track record of successful alliances with cross-functional colleagues and external stakeholders
  • Willingness to travel internationally, as needed to serve the patient community and meet company goals
13

Director, Patient Advocacy Rare Disease Resume Examples & Samples

  • Implement the Shire patient advocacy strategy and vision: In alignment with company objectives, operationalize the Shire patient advocacy strategy to bring mutually beneficial value to the patient community and to Shire
  • Support Global Head, Patient Advocacy, in standard setting and communication of advocacy best practices: Internally and externally, communicate Shire’s patient advocacy mission and vision. Collaborate on programs relevant to the broader patient community, while building unique training opportunities. Raise the profile of the patient experience at Shire, while enhancing corporate reputation and standing in the patient community through delivery of clear, transparent and timely communications
  • Foster strategic external relationships: Consistently demonstrate a patient-centric approach through establishment and cultivation of partnerships with patient advocacy organizations aligned with Shire’s therapy areas
  • Anticipate and manage the advocacy budget for Shire’s Rare Disease therapy areas: Set the advocacy budget in a manner consistent with the goals in each therapy area, and consistently monitor/track patient advocacy activities and spend, revising spend allocation as appropriate. Contribute feedback to departmental budget planning for advocacy-related activities
  • Foster a culture of collaboration with cross functional colleagues: Provide patient advocacy landscape and needs assessment to internal teams including Government, Commercial and Market Assess teams. Appropriately steward communications programs with the respective patient organizations. Represent patient advocacy on commercial and brand development teams. Participate in brand planning and product team discussions to align the plans with advocacy opportunity. Coordinate education and PR programs and other related events in support of disease awareness
  • Develop and implement appropriate patient advocacy strategies and plans for Shire’s Rare Disease therapy areas: Identify external patient advocacy groups and areas of synergy and collaboration, and design tactical advocacy plans tailored to each therapy area
  • Capture metrics to measure success in patient advocacy- In accordance with key performance indicators, monitor progress against objectives
  • Experience in public relations and patient advocacy
  • Proven success in operating as part of a high-performing, multi-disciplinary, and geographically diverse team
  • Willingness to travel internationally, as needed to serve the patient community and meet company goals; up to 30%
14

Patient Financial Coordinator Transplant Resume Examples & Samples

  • Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance
  • Work with DUHS Finance, Managed Care Contracting, Pharmacy assistance programs in the development of agreements for International, self funded patients and patients with limited benefits
  • Interact with Clinical teams (Surgeon, RN Coordinators and Transplant Administration) prior to a patients financial clearance, providing key information and data regarding benefits, support and patient financial liability
  • Accurately identify which account is to be used for the visit
  • Changes are communicated to the Clinical Team and Administration as necessary
  • Patients are followed approximately up to one year post transplant by the PFC
  • The PFCs are cross trained to provide weekend and evening coverage for solid organ transplant referrals in an effort to provide timely financial feedback to the surgeons
  • Patient Identification / Pre-registration
  • Clear work queue edits
  • Obtain authorizations and pre-certifications as required (see below)
  • Meet with patients and family members at the time of transplant evaluation or prior to chemotherapeutic treatment
  • Notify the Transplant Clinical team of financial considerations that prevent or delay listing the patient for transplant
  • Seek clinical assistance as needed for # Refer patients to the Manufacturer Drug program and Pharmacy Assistance programs as needed for medications
  • Analyze benefit requirements and initiate the request for authorization / prior approval for the transplant evaluation, admission, clinic visits, donor compatibility, work-up and testing, organ procurement, ventricular assist devices and follow-up appointments
  • Analyze benefit requirements and initiate authorization, pre-certifications and /or pre- determinations for chemotherapy treatments
  • Review denials for evaluation and/or transplant and initiate the appeal process with the insurance payer working collaboratively with the patient, family, and physician
  • Gathers necessary documentation to support proper handling of inquiries/complaints
  • Review outpatient appointments for active transplant registered patients and resolve any issues related to coverage and payment
  • Attend weekly Transplant Clinical meetings
  • System, regulatory and policy training
  • Identify operational improvements to maximize efficiency and effectiveness of services provided. (5%)
15

Patient Financial Coordinator Resume Examples & Samples

  • Share financial screen daily / weekly with the clinical teams at each of their respective meetings
  • Data Maintenance and Billing Information for (Transplant specific) work
  • Update demographic and insurance information in MC and the transplant database when informed of changes
  • PFCs perform a review of each patient visit to determine if a visit was transplant related in order for accurate billing to occur
  • Communication with the clinicians occurs daily to confirm some visit requirements
  • Update demographic and insurance information in MC
  • Analyze benefits for appropriate coverage for services; review contracts and obtain clarification from Managed care Contracting and Payor Coordination as needed
  • Work with clinical staff to obtain additional clinical information for benefit review in particular as it relates to clinical trials and off label drug use
  • Assist patients with a financial plan when not adequately funded for transplant (e.g. fundraising) or therapy services
  • Implement appropriate collection actions and assist financially responsible persons in arranging payment
  • Explain billing to patients according to PRMO credit and collection policies
  • Obtaining Authorization and Prior Approval
  • Work collaboratively with the oncologists for treatment authorization denials and work proactively with the oncologist, drug manufacturer and payor to obtain coverage and prevent post billing authorization denials
  • Provides timely and effective service to internal customers
  • Request updates to the effective and termination dates of the transplant approval when expired
  • Attend Payor / Carrier updates; explain and disseminate information received to necessary clinic / department personnel
16

Patient Financial Coordinator Pediatric Bone Marrow Transplant Resume Examples & Samples

  • Process New Referrals for Evaluation / Insurance Verification/Clinical Coordination
  • Interact with Transplant / Oncology Clinical teams (Surgeon, Medical Oncologists, RN Coordinators and Transplant Administration) to obtain treatment plans, discharge planning, concurrent and retrospective review and patient demographics to begin insurance verification process. Interview admitted patients to obtain required information to begin verification
  • Prepare financial packets based on each individual patients benefits, patient financial interview, and calculated estimated expenses based on patient benefits
  • Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payers case manager
  • Identify the correct patient in Maestro Care (MC)
  • On-going financial review /analysis review and analyze patients eligibility, benefit changes and financial status once a patient is accepted for evaluation and through transplant
  • Identify the correct patient in MC and other systems (ie/ Concert). Accurately identify which account is to be used for the visit
  • Obtain a Duke Medical Record number for new patients
  • Resolve MC system alerts for missing or incorrect registration and insurance elements
  • Add / edit insurance per policy and procedure
  • Interview Patients /Provide Financial Counseling
  • Inform patients of the anticipated costs of transplant /chemotherapeutic services, the anticipated patient liability, and the patient responsibilities (e.g. post transplant medications)
  • Evaluate patient requests for financial assistance
  • Inform the Oncology Clinical team of financial considerations
  • Prepare the medical packet (including letter of medical necessity and clinical evaluation) required for obtain prior approval, authorization, or pre-certification
  • Document authorizations in MC per policy and procedure
  • Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems
  • Courtesy and professional conduct is maintained at all times
  • Case Management (Transplant)
  • Regularly monitor and work transplant tickler as it relates to waitlisted transplant patients to ensure authorizations and case management and are kept current and up to date on monthly basis
  • Staff meeting attendance
  • Communicate opportunities to management
17

Patient Account Team Lead Resume Examples & Samples

  • Analyze, organize, and utilize complex data and rules related to the revenue management process
  • Provide training, assessment, coaching, and technical support in the application of multifaceted rules in the work environment to achieve desired outcomes and compliance with DUHS policies and standards
  • Perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development
  • PC Intermediate Excel
  • Advanced Word
  • Intermediate Database
  • Intermediate Lotus Notes Accounts Receivable Systems
  • Intermediate Calculator
  • Advanced Data entry General Systems for Duke University Health System, PDC
  • Demonstrated team skills
  • Excellent analytical/accounting/statistical reporting skills
  • Level Characteristics N/A
18

Associate Director, Patient Marketing Resume Examples & Samples

  • Minimum Undergraduate degree with 7 years Product Management, Pharmaceutical preferred
  • Demonstrated capability in marketing campaign development leadership and execution
  • Proven ability to work in an international, matrix environment
  • Excellent writing skills, editing skills, excel, power point and organizational skills
  • Effective at managing teams without direct reporting responsibility
  • Evidence of strong leadership/management skills
  • Proven ability to communicate effectively in teams, small groups and in a presentation
  • Pharmaceutical sales and product launch experience
  • Knowledge of rare disease, Lysosomal storage disease therapeutic area
  • Marketing degree, MBA preferred
19

Standardized Patient Resume Examples & Samples

  • Performing a variety of duties in order to accurately and consistently portray specific types of symptoms as defined by a patient case. This may include memorizing the history of their present illness, past medical history, physical exam results as well as demonstrating appropriate body language, emotional status, and personality characteristics
  • Simulate a variety of clinical scenarios including a patient's appearance, demeanor and affect, communication style, chief complaint, symptomatology, patient medical history, and physical finding
  • Demonstrate interviewing skills with students of the School of Medicine, School of Nursing, or other students utilizing the simulation center
  • Instruct and practice interviewing and some superficial physical assessment skills with medical students
  • Give feedback after interviewing the student
  • Evaluate and assess the student's skills
  • Deliver feedback in person verbally, written, or electronically
  • Prior experience in a simulation environment
20

Client / Patient Simulator Resume Examples & Samples

  • Act as a client or patient in encounters with medical students and respond with programmed responses according to the questions asked
  • Portray a particular case or patient presentation accurately and consistently
  • Evaluate the adequacy of the interview and communication skills by filling out a checklist, and also by giving verbal and/or written feedback following each encounter
  • Represent patient viewpoint and provide individualized feedback to medical students on clinical, interpersonal skills, and professionalism in a constructive manner
  • Must be able to read and write
  • Must be able to use a computer and enter information as it relates to the program
  • Experience in a public service field
  • Previous job experience where customer service is a key component of the job
  • Must be reliable, punctual and dependable
  • Be able to memorize case materials
  • Provide verbal and written feedback for students
  • Maintain a professional demeanor and arrive to sessions on time
21

Patient Case Manager Resume Examples & Samples

  • Graduate with Bachelor’s degree from an accredited program in a health-related profession
  • A minimum of 2 years of experience working in a community health clinic
  • Bilingual-fluency in Spanish and English (speaking, reading, writing)
  • Experience working in a Federally Qualified Health Center or public health setting
  • Experience providing case management to low income families
22

Standardized Patient Program Coordinator Resume Examples & Samples

  • Coordination with CEC/Sim faculty in simulation as to the best use of SPs across the Undergraduate and Graduate curriculum
  • Coordination of space for specific offerings across the curriculum
  • Coordination of hiring, managing, training, scheduling of standardized patients
  • Script writing for SP in all settings/events across Undergraduate and Graduate curriculum
  • Working knowledge of simulation and standardized patients
  • Introducing, guiding and facilitating students to skills/learning needed to succeed in a progressive teaching and learning environment that incorporates ongoing innovative strategies for competency development
  • Instructing and facilitating student learning primarily related to all components of simulation (communication, learning, debriefing, content mastery) communication, and competency demonstration
  • Evaluating student demonstration of knowledge
  • Bringing best practices to the educational experience
  • Demonstrating skills in operating the educational technology tools. Availability and motivation for formal initial training and ongoing self-directed learning will be required
  • Manage the hiring of standardized patients
  • Identify the best use of standardized patients to meet needs: communication curriculum, mental health simulation, and SBIRT content
  • Train standardized patients utilizing best practices with this method of education (INACSL and SSIH)
  • Ability to teach content related to communication curriculum, mental health simulation, and SBIRT content
  • Work with interdisciplinary partners in implementation of shared plans for use of educational technology tools across programs and disciplines
  • Monitor the usage patterns and provide recommendations for SP program
  • Promote accountability among students by implementing clear guidelines and expectations for preparation, engagement, and self-directed study/practice
  • Master of Science degree in Nursing or related field
  • Recent and relevant formal or informal teaching experience
  • Experience in simulation
  • Expertise in Simulation
  • Experience in teaching
  • Current CO nursing license (under attachments)
23

Patient Svcs Rep Resume Examples & Samples

  • Responsible for balancing co-pays and reconciling the clinic deposit
  • Responsible for posting charges for optical and audiology departments
  • Responsible for correcting registration errors that prevent claim filing
24

Patient Case Coordinator Resume Examples & Samples

  • Follows up via phone, mail, and/or fax for missing enrollment information
  • Ability to proficiently use computer and standard office equipment
  • Working knowledge of Microsoft Office
  • Health care research and analysis skills sufficient to support payer research healthcare policy library and state management
25

Patient Assistance Supervisor Resume Examples & Samples

  • Demonstrates superior understanding of the Patient Assistance Representative duties
  • Participates in the personnel management activities of assigned PAS locations, including recruiting, interviewing, hiring, training, supervision, promotions, counseling and terminations
  • Interfaces appropriately with administrators of Patient Assistance Program and Co-Pay Assistance Foundations
  • Ensures that patient specific-reimbursement information is on file for tracking of replacement products
  • Monitors and trends reasons for denied claims and takes action to resolve issues that adversely affect product replacement
  • Monitors IndiCare™ for receivables, logged problems, updates to PAP program requirements, as well as standardized forms and letters
  • Develops and maintains close relationships with all key associates at assigned hospitals
  • Coordinates distribution and implementation of new operational procedures to assigned PARs on a timely basis
  • Assists the Implementation Team in the transition of accounts to the supervisor’s assigned location, coordinating the set up of software, hardware and, training, and for requesting and procuring reports as needed to support product recovery efforts
  • If requested, makes visits to PAS accounts to provide support Account Relationship Managers
  • Assists the RMO with the creation of Business Reviews for assigned accounts
  • Works closely with the RMO to re-forecast and project recovery improvements and deficiencies for assigned facilities
  • Demonstrates advanced knowledge of Microsoft Word and Excel
  • Strong proven leadership skills
  • Demonstrates an advanced knowledge and competency of all IndiCare™ functionalities
  • Ability to effectively train and coach members of the team
26

Patient Account Analyst Resume Examples & Samples

  • Coordinate and partner closely with Patient Referral Coordinators (PRC) to obtain required documentation for successful patient registration
  • Review registration denials received to determine root cause
  • Help identify process changes to prevent failed registrations
  • Follow-up as necessary to ensure insurance changes are verified and line of coverage is reset
  • Submit internal requests, including but not limited to RCUs, SMARTFORMS, PCS Inquiries, SPA Requests, etc., to ensure accurate and timely claims submission to the correct payor
  • Support Patient Account Representatives and other ROPS teammates as needed
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future
  • Minimum of three (3) years' healthcare reimbursement experience preferred ; experience with admissions, billing, and collections preferred
27

Patient Account Lead Resume Examples & Samples

  • Review, weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues
  • Key Actions
  • Ability to understand clinical/medical vocabulary written or spoken in English required
28

Patient Guest Services Assistant Resume Examples & Samples

  • Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport
  • Responds to Code Blue and Code Red emergencies with appropriate equipment
  • Coordinates patient needs with other departments
29

Patient Returns Coordinator Resume Examples & Samples

  • Handle outbound patient calls in a polite, professional manner while maintaining calling standards for communicating with patients as outlined in the department guidelines for processing returns
  • Research and evaluate each return independently to determine return type and course of resolution
  • Maintain accurate and complete documentation and system records of all returns in order to efficiently provide service for our patients
  • Opens and sort incoming mail and packing orders as required
  • Process following safety guidelines Hazmat materials while protecting individual health information
  • Process credits within limits of authorization and forward credits for processing as necessary
  • LI-DT1
  • 0-1 years relevant experience; pharmacy experience preferred
  • Proficiency with personal computers; Microsoft Office experience, excellent written and verbal communication skills
  • Ability to adapt in a dynamic work environment, communicate clearly, learn quickly, maintain accurate information, and make decisions with minimal supervision; Ability to work a flexible schedule in order to cover peak call hours and order entry
30

Patient Foodservice Attendant Resume Examples & Samples

  • One year of foodservice in healthcare or related field
  • Familiar with computers
  • Able to read and write with accuracy using the English language
  • Must be able to follow directions and perform routine duties with a minimum of supervision
  • Must demonstrate an enthusiasm for working with patients and food
  • Must have an aptitude for attention to detail and food safety
31

Account Rep, Patient Recovery East Bay Resume Examples & Samples

  • Medical Device industry experience preferred
  • Valid Driver's License
  • Ability to understand complex contracting and develop sound financial business case
32

Director, Patient Innovation Resume Examples & Samples

  • Understand evolving trends in health care and patient preferences
  • Scout new patient relevant technologies suitable to provide a differentiated patient experience and improve patient outcomes in our therapeutic areas
  • Create solution for Payers and HCPs according to the brand plans that will increase patient outcomes and our brand value
  • Work with Global Brand Teams and Global Commercial Development Teams, US Commercial Team, AbbVie Care Team, Global Market Access team, Global HEOR and Strategic Patient Outcomes to identify specific areas for innovation
  • Co-Create and be an active member and driver of a network between Research & Development, Global Commercial Development, Corporate Strategy, Business Development, Operations and others to accelerate the use of new technologies and digitalization in product development and marketing
  • Collaborate with Development, Strategic Patient Outcomes, Market access and HEOR to validate and evaluate the feasibility and value of new solutions in combination with our assets
  • Prototype new technologies
  • Collaborate with Regulatory Affairs, Patent & Trademarks, Legal to identify regulatory pathways and IP Protection
33

Policy & Patient Advocacy Manager Resume Examples & Samples

  • Analysis of the external environment and advising brand teams on emerging and existing healthcare policies and trends, how they affect the operating environment, and where opportunities and challenges lie in the immunology and oncology areas
  • Developing strong relationships with the patient organizations who work in these franchise area and helping them build their advocacy and policy capability
  • Understand the strategic direction of the advocacy groups and advise on alignment of Abbvie Brand strategies to meet the needs of the patients represented by the advocacy groups
  • Collaborate and develop agreements with patient organisations on campaigns that improve the standard of care and ensure access to healthcare services and treatment
  • Developing and implementing multi stakeholder programmes in conjunction with other members of the brand team where consensus is achieved on what is needed to improve patient care
  • Building relationships with key decisions makers( political, policy, medical, patient groups) and forming coalitions to provide consultation to Government on key issues and priorities in immunology and oncology
  • Have a deep understanding of the disease areas from a policy and market access position being aware of the strategies and policy positions of global and European organizations. This would involve connecting to the Policy colleagues in Brussels
  • Maintain sharp understanding of business goals and strategies for Abbvie brands and working with the brand teams to develop programs that will help shape the policy environment in disease areas of interest to Abbvie
  • Develop and implement strategies to develop relationships between Abbvie and our stakeholders and key influence groups with the primary target being patient organizations but also including politicians, the HSE, government agencies,professional associations, industry associations and the broader healthcare environment
  • Continually deepen understanding of healthcare environment. Maintain Stakeholder mapping, understanding of health agenda and legislation
  • As a member of the Immunology and Oncology Brand Teams Increase Brand Teams understanding of, and participation in, the policy-making and political processes
  • Embed policy and advocacy environmental analysis, strategy and action plans into Brand Plans, prioritize and ensure buy-in from Brand Teams
  • Partner with EU GA team in key projects, while maintaining an understanding of the broader EU healthcare trends and their impact on the Irish environment
  • Participate in Area GA network, share best practices and key learning and identify possible synergies or common projects to work on
  • Ensure full compliance with the Lobby Act
  • Educated to degree level, or, degree calibre
  • Work in a highly matrix environment
  • Excellent communication skills (verbal and written) to develop and convey strategies, policies, and action plans
  • High degree of strategic thinking, decision-making, and tactical skills to develop broad strategy and policy options and recommendations to address brand and patient issues
  • Proven ability to coordinate internally within an organisation and externally with stakeholders to deliver advocacy campaigns
  • Strong skill in understanding the needs of patient advocate groups and the ability to identify appropriate activities to create interest, meet their needs, provide solutions while building trust and relationships
  • Well-developed networking and influencing abilities to leverage relationships within and outside of Abbvie
  • Ability and confidence to interface well with and build relationships with senior health policy influencers (Politicians, Civil Servants, Patient Groups, Clinical Associations, Professional Representative Bodies, etc)
  • Strong planning and prioritisation skills
  • Six plus year’s experience in either policy and advocacy, patient advocacy, government affairs, public affairs or public policy in private or public sector (pharmaceutical or other pertinent health care industry is strongly desired but not essential.)
  • Understanding of how public policy decisions are made and influenced
  • Previous involvement and success in influencing policy and strong knowledge of the process
  • Experience in using the range of possible advocacy tools available to influence key targets, and their applicability in a complex situation
  • Proven experience of external representation and direct lobbying of high-level targets
  • Ability to synthesise complex information into concise and compelling policy briefing notes and advocacy documents
  • Proven commercial acumen together with excellent negotiating and networking skills
  • Knowledge of healthcare environment key stakeholders desired but not essential
  • Deep knowledge of national political and policy environment and public health policy. Understanding of funding and reimbursement systems desired
34

Associate Director, Patient Advocacy Resume Examples & Samples

  • At least 10 years working for Pharma Companies
  • Experience in dealing with Patients Programs
  • Experience in Access Processes
  • Knowledge about Brazilian Regulatory System (Pharma related)
  • Knowledge about NGOs management
  • Including intimate knowledge of Rx&D code of conduct and
  • Patient centric and service oriented mindset;
  • Strong enthusiasm with a drive to succeed and the ability to work independently;
  • Ability to drive multiple projects simultaneously and to deliver results;
  • A team player with excellent interpersonal skills;
  • Proven capability to influence and drive change agendas without formal authority;
  • Business acumen and budgeting skills;
35

Senior Manager, Patient Program Resume Examples & Samples

  • Lead and manage the Case Managers team and responsible for Case Manager’s goals
  • Ensure that the Case Managers make phone contacts with patients, according to the internal policies of the company and Colombia, to monitor adherence to treatment and answer questions about the disease and treatment
  • Monitor the Cases Managers in the training of health professionals
  • Support and monitor in person the first use of the drug when needed
  • Monitor the drug import documents if necessary
  • Track inventory of medications of patients from the Cases Managers
  • Monitor and when necessary send adverse events to the Pharmacovigilance
  • Manage performance, training and development of team members
  • Recruitment and selection of new Case Managers when needed
  • Prepare reports as required
  • Carry out other activities that will be assigned by the manager as needed to support the operation
  • Guarantee patient education / information of patients status related to access and therapy compliance
  • Assure the compliant investigation of patient needs through the patient organizations
  • Act as an advocate of the patient needs during the design of local brand strategies and tactics
  • Guarantee the support of patient needs regarding training on the disease and patients wellbeing facilitating the contact with the patient association
  • Maintain patient retention & adequate infusion compliance
  • Align, coordinate policies and activities with the compliance
  • At least 7 years of experience managing direct reports
  • Must have a minimum of 4 years working with patients programs
  • Bachelor’s degree in MD / Nursery / Biology
  • Experience in Hematology/Nephrology is highly desirable
  • Experience in orphan diseases is a big plus
  • Excellent knowledge of local and/or regional regulations and requirements for Pharmacovigilance
  • Strong knowledge of local pharmaceutical regulations and related ethic behaviors relating to regulatory, quality and PV activities
  • Strong knowledge of regulatory inspections with the ability to effectively handle all situations that may occur and determine appropriate strategies and courses of action
  • Strong project management, interpersonal, communication and presentation skills
  • Bilingual English-Spanish
36

Dir Clinical Trial Patient Engagement Technology Resume Examples & Samples

  • Broad knowledge of project practices in the pharmaceutical industry
  • Broad knowledge of process assessment and design practices
  • Application of change management principles and practices
  • Deep understanding of drug development process
  • General therapeutic area knowledge
  • Toolsets required to drive organizational change (e.g. Six Sigma)
  • Business process and systems management
37

Senior Product Manager Patient Marketing Resume Examples & Samples

  • Leads, develops, and delivers informative patient-friendly education and other direct-to-patient initiatives based on customer needs
  • Demonstrates expert-level command of all traditional and non-traditional marketing channels including print, online, and other non-personal channels
  • Assists in the development of new patient and community programs including creative campaigns and messages designed to reach a target audience with health literacy and adult learning principles in mind
  • Executes tactics according to strategy and actively looks to access impact. Tactics may include; advertising (print, online, out of home, and point of care), websites, medical office educational literature, slide decks, direct mail, email, video, etc
  • Work well cross functionally with internal stakeholders such as Regulatory, Medical, Legal, Market Research, Training, Government Affairs/ Advocacy, Market Access, and Sales
  • Effectively manages multiple agency partners to produce deliverables on strategy within timelines and budget
  • Assess community landscape and to determine opportunities for partnership and collaboration
  • Establishes and maintains strong professional relationships with key targeted advocacy groups and regional organizations
  • Manages communication and executes meetings with Advisory Groups (Community, Patient, Healthcare Provider/ Staff) to gain insights/feedback for strategic and tactical initiatives that impact patients
  • Helps determine level of support and effectively manages activities at key community conferences/ events
  • Works collaboratively with Government Affairs/ Advocacy to identify synergies and to ensure a positive image is maintained
  • Sets priorities in circumstances of continued complex and conflicting requirements, provides logical recommendations and leads any required actions
  • Utilizes high level of business acumen in analyzing and coordinating activities from identified industry trends, competitor’s resources and practices
  • Sets a positive example for others to follow – shares own expert knowledge – models standards of performance, offers guidance and support
  • Ensures that all marketing activities and materials are in compliance with regulatory and legal requirements and adhere to established internal SOPs
  • Assists in the development of current product(s) and planning including market shaping
  • Minimum 5 years of pharmaceuticals / biotech experience
  • Minimum 3 years in product marketing or advertising focused on consumers or patients is required
  • Experience in marketing research and/or pharmaceutical sales desired
  • Proven project management skills including timeline and budget management, planning, prioritization, objective setting, meeting management, plan execution, performance management, and measurement
  • Possesses the ability to maintain, develop, and utilize a level of product and therapeutic disease knowledge to promote the appropriate use of Mallinckrodt products
  • Possess an aptitude for creative thinking and problem solving
  • Ability to adapt and thrive within a fast-paced and dynamic environment
  • Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing
  • Excellent interpersonal skills with ability to lead, interact with, focus, resolve conflict and drive consensus among individuals from a variety of cultures, and disciplines
  • Significant experience managing cross-functional teams or work groups
  • Proven ability to work well as part of a team
  • Proven expertise as a leader with well-developed influencing and negotiating skills
  • Must have a strong presence with ability to command respect through exercise of sound business judgment and clear decision-making
  • Proven track record of successful pharma/biotech patient/community marketing
  • Recognized expertise in implementing a pharmaceutical communication plan targeting patients, healthcare providers, and advocacy/community organizations
  • Must have successful development of external relationships among multicultural, and diverse consumer populations and organizations
  • Expertise in prior roles with Advocacy, Community and National Health systems and services is preferred
  • Strong understanding of marketing fundamentals, strategy, sales and commercial policies and practices
  • Therapeutic Area knowledge is desired
38

Director, Patient & Provider Services Resume Examples & Samples

  • Bachelor's degree required; MBA preferred
  • 5-7 yrs previous leadership experience in a patient services and/or marketing function in a specialty market
  • RA experience a plus
39

Assistant to Patient Value Practice Marketing & Market Access Resume Examples & Samples

  • To accept and successfully complete project management responsibilities, projects that will be defined with the manager
  • To coordinate workshops, manage events A-Z: before, during, after the event, including creation PO (Shopping carts), follow up A-Z Activity Notification Forms (ANF), contracts, attendance onsite, follow up invoices until payment
  • To manage agenda, correspondence and requests for information
  • Handles all telephone calls, e-mails and correspondence up to conclusion; assesses priorities; follows up on them in accordance to urgency; takes messages; organizes, co-ordinates and keeps track of agendas/appointments in view of efficient time management and well-balanced workload
  • Acts as a liaison between manager and staff; between external/internal contacts
  • To carry out practical organization of meetings, events and business trips
  • Prepares agendas and required information, documents and files; collects all information and documents from different departments in view of preparing reports on time; checks consistency and correctness and compiles reports; prepares meeting documents
  • Organizes business trips taken into account time differences and optimum time-spending: ensures travel booking (travel requests to BCD), travel itinerary, prepares programs
  • Maintenance of office supply orders, brochures, books
  • Manages allocated files; maintains records, files, documents updated
  • Searches, centralizes, compiles, tracks, controls information and data (internal/external; intranet/internet); loads documents on sites
  • Drafts and formats memos, business presentations, notes and texts with final responsibility and with respect of UCB-house style
  • To resolve varying practical problems e.g. unexpected deadlines, frequent rescheduling of agendas, last minute requests, complaints, sensitive matters, payments etc
  • To liaise and maintain contacts in different time zones counterparts with internal & external stakeholders
  • To ensure assistance and back-up for colleagues
  • Supports team-work and co-operation
  • Co-operates with view on relationship building on high level and on the long term
  • Masters strong listening and communication skills; incl. influencing others and negotiating
  • Has excellent writing skills to draft reports, publications, correspondence
  • Fluency in English – French/Dutch knowledge is a plus
40

Associate Director Patient Advocacy Resume Examples & Samples

  • Serve as primary Vertex contact for local patient advocacy groups
  • Develop and leverage high-level relationships with patient advocacy groups, and stakeholders in support of Vertex goals, supporting broader understanding of public policy and healthcare reform relevant to rare and severe diseases and enhance the Company’s standing and reputation
  • Maintain ongoing two-way dialogue with patient advocacy groups to understand priorities and opportunities for collaboration and support, and share information on Vertex and our position on key issues
  • Develop and implement specific plans that engage patient advocacy groups in our shared goal of enhancing patient access to Vertex’ transformative medicines, focusing on disease and treatment education, public health policy, and support for capacity building of patient advocacy groups
  • Drive in alignment with the brand teams patient related external communication projects and support internal communication about disease areas and Vertex patient advocacy programs
  • Represent the voice of the patient community in internal planning
  • Together with the Director EU Government Affairs and Public Policy, manage the grants program reviewing applications for funding against predetermined criteria, awarding grants, and monitoring and evaluating funded projects
  • Together with Medical Affairs, engage patient advocacy groups in advisory boards to gather patient insights to inform our decision-making
  • Collaborate with the regional Medical and Marketing leads to ensure alignment of the (country) advocacy activities to the regional strategy and to share best practices
  • Work with relevant functions to develop position papers and policy materials to support external advocacy campaigns
  • Assist in analyzing and developing recommendations and strategies regarding national policies and issues impacting Vertex’ portfolio
  • Provide international input and support to the development and resource prioritization for the Company’s global patient advocacy strategy and plans
  • Strong experience in Public Health & Pharmaceutical Policy, Healthcare, Communications, or Patient Advocacy
  • A high level of energy and passion towards patients, innovative science and public health
  • A desire to work in the corporate culture of a highly innovative company aimed at redefining health, and transforming lives with new medicine
  • Working knowledge and appreciation of the complexities of the drug development process and regulatory requirements
  • Understanding of the patient and caregiver experience in CF/ rare diseases to include, diagnosis, treatment, and treatment options preferred
  • Knowledge of the patient advocacy community/individuals in rare diseases/CF preferred
  • Knowledge of guidelines and policies affecting interactions with patient organizations
  • Strong track record of experience in implementing projects with defined outcomes in a public affairs, advocacy or policy role
  • Excellent strategic thinker with ability to formulate, develop and execute on agreed strategies
  • Knowledge of the healthcare system and key policies relevant for pharmaceutical market access for highly innovative medicines
  • Successful working within cross-functional teams
  • Excellent verbal, written, and interpersonal communications skills
  • Experience with budget management
  • Fluency in German and English, written and spoken
41

Associate Director, Patient Marketing Resume Examples & Samples

  • Build and lead multi-channel, patient-centric support model
  • Lead cross-functional team to drive company-wide adoption of customer/patient centric guiding principles and transformation
  • Enhance Sunovion’s standing as a customer/patient centric company through offering services and support that exceed our customers’ expectations
  • Liaison with Corporate Communications
  • Develop tactical strategies for promotion and pull through of patient service platform/tactics
  • Collaborate closely with the field team and the field training team to ensure appropriate understanding and pull through of tactics
  • Build and present strategy/plans/updates to senior management and key stakeholders
  • Responsibilities include both strategic and operational oversight as well as direct management of tactics, including, programs designed to help patients afford our products (ie – co-pay cards, vouchers, etc.), and outbound call centers
  • Build platform for patient conversion and adherence programs
  • Establish and manage operating budgets
  • Responsible for team management and development
  • Manage day-to-day operations and tactics
  • Agency management, several strategic agency partners
  • Perform other duties and responsibilities deemed necessary
  • Comfort with multiple datasets (primary and secondary) to drive actionable insight
  • Bachelor's degree required, Master's degree (MBA) preferred
  • Experience required in life sciences and/or healthcare industry or agency experience working with life science/healthcare clients
  • Must have previous experience in marketing, operations and/or sales leadership
  • Consumer Marketing experience a plus
  • Demonstrated strategic and operational agility
  • Detail-oriented executer of operational plans within a matrix environment
  • Strong influence management capabilities as demonstrated through successful enactment of organization-wide initiatives
  • Demonstrated ability to think strategically and envisioning and creating the future of a customer/patient centric culture
  • Genuine passion for providing the best support for the customers for whom we serve
  • Highly analytic and collaborative
  • This position may require 10-15% travel
42

MCI Patient Navigation Program Coordinator Resume Examples & Samples

  • 6 years of work related experience. Healthcare experience is preferred. Ability to multi-task is a plus
  • Basic knowledge of computer programs and knowledge of Electronic Medical Records (EMR)
  • Outstanding customer service, interpersonal and organizational skills
  • Adapts effectively to unpredictable situations within the patient care setting
43

Patient Retention Strategist Resume Examples & Samples

  • Writes customized content for recruitment and retention proposals conveying understanding of protocol, challenges and opportunities, patient population and patient journey throughout the study, and sponsor expectations for the proposal
  • Participates in initial retention client call with Project Manager to understand retention challenges and goals, and presents retention options/initial plan as necessary
  • Writes and plans scheduling of patient-directed phone, email and text messages to keep patients engaged throughout a study. Liaises with IT and Project Management for IT message programming and implementation
  • Writes retention focused questions for online surveys to patients and/or study sites to understand protocol specific recruitment and retention challenges and opportunities
  • Interviews patients and study sites to understand recruitment and retention challenges
  • Bachelor's degree and 2+ years’ clinical trial and/or healthcare experience
  • Ability to perform independent research on various conditions/indications/diseases
  • Skilled in reviewing and assessing protocols quickly
  • Ability to understand clinical trials from a subject’s/patient’s point of view
  • Solid ability to work across multiple departments
  • Comfortable writing and working in a fast paced, deadline driven environment
  • Proficient in Word, PowerPoint and Excel
44

Site & Patient Networks Director, Based Resume Examples & Samples

  • Contribute to the formulation of effective strategic goals for SNP operations and take ownership for strategic initiatives including development of measures for success
  • Provide leadership to ensure service offerings meet or exceed customer expectations. Ensure the improvement of the execution of SNP processes
  • Evaluate workload, quality and budget metrics through regular review and reporting of findings. Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for SNP projects
  • Pro-actively plan for appropriate SNP operations budget spend and guide line managers in managing variances and in developing corrective fiscal action plans
  • Lead corporate or departmental quality or process improvement initiatives. May act as a client liaison for SNP function
  • Knowledge of the drug development processes and in depth knowledge of SNP processes and practices
  • Proficient ability to analyze metrics and information; ensuring activities and strategies are data driven
  • Knowledge of clinical research financial parameters and project financial tracking and accounting methods
  • Experience in the area of oncology
  • Effective presentation skills
  • Good written and verbal communication skills including good command of English
  • Bachelor's degree in a health care or other scientific discipline or educational equivalent
  • 10 yrs of relevant industry experience with 6+ years of experience in a leadership capacity
  • Or equivalent combination of education, training and experience
45

Director CA Patient Financial Service Resume Examples & Samples

  • Provides leadership in moving existing PBS functions from manual systems to automated processes to ensure cost effective measures, all critical business needs & requirements are identified & meet w/the automated systems & processes
  • Serves as a liaison w/Accounting, Financial Reporting, Financial Planning & Operation Analysis & other related departments to support integrated & coordinated financial operations reporting for senior Hospital, Health Plan & PMG leadership
  • Plans, organizes & directs, through management & supervisory personnel, the cost-effective operations of the departments responsible for non-dues revenue to ensure PBS operates w/in established policies, procedures, regulations & budgets
  • Leads multiple large-scale improvement efforts designed to facilitate attainment of key organizational objectives. Collaborates w/others to provide support to regional & Service Area leadership in the pursuit & attainment of organizational goals
  • Oversees regional cash control management/reporting to ensure compliance w/cash control guidelines to include reconciliation of copay collections, deposit timeliness, employee security
  • Establishes a liaison relationship w/KP-IT; manages IT system prioritization & strategy for regional billing systems to ensure billing system strategy is coordinated, maximizes revenue, & is w/in IT & operational budget constraints
  • Ensures compliance w/administrative/legal requirements of governmental regulations concerning Medicare, MediCal, Workers' Compensation, bargaining unit contracts & organizational fee schedules
  • Responsible for staff development & related goal setting/performance standards w/PBS managers & staff
  • Delegates authority to unit managers for management of day-to-day operations & the completion of special projects
46

Patient Reimbursement Specialists Resume Examples & Samples

  • Demonstrate deep knowledge in reimbursement and access across many Customer Support Programs and the subject matter expert in their region of the country
  • Links with sales representatives, the specialty pharmacy (SP) advisory team, customer support programs, and national/regional account managers to escalate and resolve local payer issues
  • Demonstrates strong problem solving skilled related to complex patient access challenges across payers and specialty pharmacies
  • Peer leadership and mentoring roles
  • Able to condense complex issues into simple solutions ideas by working with peers and internal stakeholder to improve the customer experience
  • Educate office staff about financial assistance, alternative funding options for the uninsured and underinsured
  • Educate providers on prior authorization requirements, coverage status, and payer appeals requirements, processes and timelines
  • Knowledge of all phases of specialty pharmacy core services and connectivity to assist with the complexity of patient access
  • Review benefits investigation results with office staff upon request once patient authorization has been obtained
  • Member of internal advisory teams to provide customer insights that will lead to customer solutions
  • Lead live training on customer support programs to providers for the Lilly Bio-Medicines business unit portfolio
  • Knowledge of healthcare structures, payment systems, and reimbursement methodology
  • Education – Bachelor’s Degree
  • Experience – Minimum three years of relevant work experience in the following areas
  • Demonstrated ability to conduct field-based customer support and consultation related to payer coverage and payment processes
  • Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program preferred
  • Understand HIPAA rules and regulations related to patient privacy
  • Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word, and Power Point
  • Strong written and verbal communications as well as presentation skills
  • Ability to manage expenses within allocated budgets
  • Experience as either a Patient Reimbursement Specialists or Patient Access Specialist currently working for a third party provider of Eli Lilly and Company
  • Live within or 50 miles from the geography
47

Patient Reimbursement Resume Examples & Samples

  • Consult with all areas of the business as required to identify co-pay needs and operational requirements for program design and development including access models, pricing tactics and business rules
  • Develop, in partnership with Analytics, reporting needs and review program reports to establish, track and analyze co-pay utilization
  • Develop and present persuasive and comprehensive business cases
  • Develop pricing recommendation for co-pay initiatives
  • Work with Marketing, PA&HP and Analytics to determine co-pay investment models pricing tactics and business rules
  • Develop key metrics to track and modify ongoing tactical implementation
  • Ensure compliance with legal and regulatory requirements and guidelines for co-pay offers, including Government pricing standards and attestations on programs
  • Update and ongoing adherence to Fair Market Value pricing
  • Lead program performance with rigorous KPI standards in regards to program execution
  • Ensure optimal customer experience and satisfaction through seamless co-pay activation and adjudication at pharmacy
  • Design co-pay platform(s) to support emerging channels
  • Proactively manage Co-pay support performance to help meet financial objectives. Ensure compliance, legal oversight and operational excellence
  • Design and maintain early warning systems for financial tracking, ensuring accurate advance warning for all program results. Draw on best practices to embody a high performance, cross-functional culture throughout supported functions
  • 5 years minimum experience in the healthcare industry in the area of operations
  • Proven ability to document business requirements
  • Strong team facilitation skills
48

Patient Assistance Representative Resume Examples & Samples

  • Accepts referrals, verifies for completeness and appropriateness, communicating with referral sources to obtain additional information as needed
  • Creates and maintains patient charts. Assures that charts contain MD referral orders, past medical records, documents required for clinical use, documents for patient signature
  • May assist clinical diabetes staff by downloading patient meters
  • May compile and report units of service data to Finance for productivity reports
  • Obtains confidential information from patient or family member, including demographic, financial, and medical
  • Pre-registers patients into the patient accounting system, verifies insurance, verifies co-payment requirements and obtains/completes all necessary authorizations, certifications, notifications and government required documentation
  • Prepares charge tickets for clinical services. In selected centers, audits every patient chart for chargeable services and takes corrective action to ensure they are accurate and complete. Researches and clears problems identified by patient accounting systems required to ensure complete and appropriate billing of assigned claims. May post billing charges and collection of cash/credit receipts to patient accounts. May translate narrative diagnosis into ICD-10 codes and enter into billing system
  • Schedules patients for initial and follow-up appointments and maintains data in computerized scheduling program
  • Requires understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs
  • Requires knowledge of medical and billing terminology
  • Requires knowledge of Epic Electronic Health Record software
  • Experience in a heath care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately two years is strongly desired
  • Strong customer service experience preferred
  • Required to collect a variety of information in an extremely accurate manner in a fast paced environment, while maintaining patient confidentiality
  • Must be able to use various complex tools to register and schedule patients. Must be highly skilled in verbal and written communication
  • Requires math skills
  • Requires customer service skills. Requires attention to detail
  • Must have ability to hear with or without assistive devices
49

Standardized Patient Resume Examples & Samples

  • Demonstrate interviewing skills with students of the School of Pharmacy, or other students utilizing the simulation center
  • Instruct and practice interviewing and some superficial physical assessment skills with pharmacy students
  • No acting or direct experience is required
  • The minimum age eligible for hire is 14 years old
  • Must have the ability to understand and follow instructions
  • Must have the ability to memorize and be improvisational
50

Digital Franchise Patient Engagement Lead Resume Examples & Samples

  • 50%: Execute and deliver high-value support on franchise and related brands including: Current/future state patient journey & ecosystem mapping; ensuring all relevant data is captured, integrated and constantly updated, running workshops, drafting of requirements artifacts with focus on leverage points, moments of meaning, pain-points, etc., Accountable for patient journey accuracy on a global level
  • 15%: Accountable to coordinate patient ecosystems with International/US to ensure respective functions readiness for adapting global outputs. Retrieve data from affiliates/International/US and from other functions (e.g. Market Research), drive conclusions based on that data and as a result update/shape the patient journey accordingly. Integrate various outputs into brand plans
  • 20%:Create Integrated Multi-Channel Marketing planning and activation on a global level, with the support of the IMCM CoE and IT. Ensure IMCM plans are aligned with International/US. Define KPIs, measurement and content strategy. Support International/US on the transcreation process and activation of global assets
  • 15% Support Head of Patient Engagement Strategy for establishing and evolving the Patient Journey & Ecosystem mapping methodology/framework, in alignment with MEx&LEx. Support Head of Patient Engagement Strategy on overarching (cross-franchise) strategies
  • Passionate advocate of patient/customer insight driven strategy
  • Solid understanding of all marketing communication channels (including content and technology and social media)
  • Able to lead as well as support marketing and media colleagues in affiliates as well at the cross-franchise, cross functions and supporting functions (like IT, Procurement, etc.,)
  • Ability to create and deliver influential and persuasive presentations to senior management and within franchises
51

Director, Patient Advocacy, Regional / State Resume Examples & Samples

  • Lead, develop, and execute strategic and tactical plans in collaboration with internal stakeholder groups to attain key goals that support Novartis business, policy and access objectives
  • Work cross-functionally with business units, brand teams, new product teams, medical/clinical teams, Communications, Health Policy, State and External Affairs, Ethics & Compliance, and Legal to ensure collaborative relationships are built and fostered with patient and professional organizations for therapeutic areas
  • Provide significant leadership to internal/external key stakeholders in areas of responsibility
  • Provide extensive input regarding funding and collaborations with 3rd party organizations man-aged by this role and serve as 2nd Reviewer on all grants and other funding requests
  • Identify, foster and build strategic relationships with influential regional, state and local 3rd party organizations aligned across BU and therapeutic areas, as well as lead local engagement strat-egy relevant to key areas of interest to the business, with emphasis on state legislative, regulatory and administrative policies impacting patients, healthcare providers and the pharmaceutical industry; and
  • Direct and manage consultants engaged to support and execute on local activities and represent Novartis in the field to ensure compliance with Novartis policy and any relevant laws and regulations
  • Create and implement innovative, new initiatives, programming and tools and communication strategies to expand the reach and impact of the voice of the patient and caregiver communities and mobilize those communities in alignment with key business objectives
  • Ensure key activities are implemented in a timely manner with each appropriate pa-tient/professional organization or alliance partner and that activities are prioritized in line with strategic focus of Novartis and the organization. Serve as internal resource to coordinate initia-tives related to 3rd party alliance partners
  • Ensure "metrics" are maintained. Develop and execute short-term and long-term goals
  • Serve as strategic resource and support on patient advocacy and access issues for key internal functions. Represent Novartis at key advocacy organization meetings and events
52

Patient Companion Resume Examples & Samples

  • Must maintain visible contact with the patient at all times
  • Assists in providing personal hygiene and physical care needs
  • Accurately measures oral intake and urine output and reports to unit staff for recording
  • Assists with patient ambulation. Promptly attends to all patient requests. Assists patient with meals. Observes the client for general physical, emotional, and mental conditions and reports all changes in condition
  • Maintains a clean and safe environment. Provide diversional activities as appropriate. Adheres to patient rights, HIPPA and patient confidentiality
  • Demonstrates commitment to the goals and values of the patient and hospital by responding promptly to patient needs, keeping patient environment clean and tidy, performing comfort measures and reporting to RN any change in patient condition, complaints of pain
  • Maintains a neat, safe and orderly work area, keeps patient room clear of obstructions, reports safety issues and broken equipment appropriately, and adheres to patient safety precautions
  • Demonstrates a commitment to personal growth and development by completing annual mandatory in-services, attending unit-based in-services and monthly departmental meetings
  • Communicates with patient, patient’s family and unit personnel in an accurate, courteous and professional manner
53

Patient Companion Resume Examples & Samples

  • The patient companion will maintain constant observation of the patient at all times
  • The patient companion will notify the nurse or CNA – Patient Care Technician of the patient’s need for assistance
  • The patient companion will be aware of the patient’s schedule. They will understand what they can and cannot do in terms of providing direct care
  • The patient companion will introduce self to the patient, and let them know they are assigned the patient for the shift. When talking to the patient, the patient companion will maintain a calm manner, and will not give advice. The patient companion will refer questions regarding the patient’s condition to the patient’s nurse
  • The patient companion will maintain a safe environment for the patient and will notify the nurse of any potential concerns
  • The patient companion will share information and report any changes noted about the patient to the patient’s nurse
  • The patient companion will not administer medications or restrain the patient at any time
  • The patient companion will let the patient’s nurse know how the patient responded to medications to the best of their ability
  • The patient companion will remain with the patient during family visiting, unless directed otherwise by the patient’s nurse
  • The patient companion will record all activities on the observation sheet for the nurse. This is to be included in the medical record and used by the nurse to summarize the events of the shift
54

Patient Flow Rep-patient Flow Operations Resume Examples & Samples

  • Maintains knowledge of floor specialty and physician preferences related to patient placement
  • Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers
  • Mentors new employees
  • Maintains knowledge of level of care change processes
  • Efficiently uses electronic bed tracking system, electronic health records
  • General office duties of filing, data retrieval and computer use
  • Knowledge of Medical Terminology required
  • Previous experience in a health care setting is preferred
  • Knowledge and efficient use of electronic health record, bed tracking systems, as well as basic office equipment
55

Patient Account Supervisor Resume Examples & Samples

  • Monitor staff scheduling and adherence to time and attendance protocol
  • Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost
  • Promptly identify issues and develop action plans to mitigate or resolve
  • Identify performance deficiencies and opportunities and implement action plans as needed
  • Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients
  • Timely completion of accounts referred to the Supervisory Desk by staff or management
  • Effectively communicate and interact with subordinates, management and clients
  • Strong technical skills, including PC and MS Office Suite knowledge
  • Proficient in building a strong team to meet performance goals
  • Achieves results with accuracy and precision
  • Advanced knowledge of healthcare A/R
  • Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
  • Proficient in Microsoft Office (Word and Excel)
  • Strong leadership and organizational skills
  • 4-7 years experience preferred
  • Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes
  • Supervisory experience or demonstrated leadership
56

Patient Account Manager Resume Examples & Samples

  • Maintains a thorough understanding of health insurance and government programs, where necessary
  • Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
  • Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols
  • Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards
  • Manages desk assignments to meet employee productivity and collection efforts across all client facilities
  • Ability to plan and implement process improvements
  • 5 – 10 years experience in Healthcare Administration or Business Office
57

Denials Patient Account Supervisor Resume Examples & Samples

  • May maintain a large dollar inventory desk as well as serve as just-in-time staffing, working inventory for team members that may be absent or backlogged
  • Verify claims adjudication utilizing appropriate resources and applications
  • Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers
58

Mgr, Patient Acct Resume Examples & Samples

  • Ensures compliance with state and federal laws and regulations
  • Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution
  • 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
  • 2 – 3 years supervisory experience
59

Patient Account Manager Resume Examples & Samples

  •  Advanced knowledge of healthcare A/R
  •  Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
  •  Proficient in Microsoft Office (Word and Excel)
  •  Advanced writing skills
  •  Ability to provide advanced customer service
  •  Ability to plan and implement process improvements
  •  Ability to train and coach staff
  •  Ability to multi-task
  •  Strong leadership and organizational skills
  •  Proficient in building a strong team to meet performance goals
  •  Very good written and verbal communication skills
  •  Strong interpersonal skills
  •  Strong technical skills, including PC and MS Office Suite knowledge
  •  4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
  •  5 – 10 years experience in Healthcare Administration or Business Office
  •  2 – 3 years supervisory experience
  •  Ability to sit and work at a computer terminal for extended periods of time
  •  Call Center environment with multiple workstations in close proximity
60

Patient Transfer Coordinator PRN Resume Examples & Samples

  • Current EMT licensure in the state of Utah, is Preferred but not required
  • Must maintain BLS certification
  • Previous experience in a medical field preferred. Must be familiar with basic hospital transfer and admission process. Call Center/ Transfer Center experience preferred
61

Patient Flow Coordinator Resume Examples & Samples

  • Ability to function is a fast paced, at times high stress, work environment
  • Computer literate – understands database navigation and online clinical documentation
  • Working knowledge of protocol driven EMS dispatch
  • Prior Communications Center experience preferred, but not required
  • Previous clerical, administrative, or general office experience preferred
62

Manager Patient Exp Analytics Resume Examples & Samples

  • Associates in Arts or Baccalaureate Degree Preferred
  • 3 years or more of year’s of clinical experience
  • 3-5 years supporting quality or process performance initiatives, such as leading or participating in cross-functional teams
  • Experience with clinical IT and decision-support tools, preferred
  • Experience with coaching, mentoring and teaching patient engagement skills, tools and techniques
63

Patient Escort Resume Examples & Samples

  • Transports patients in stretchers, beds or wheelchairs to the test sites for testing and back to their rooms once the test is completed. Demonstrates knowledge of hospital systems and procedures, location of all departments, treatment areas and other patient services. Transports specimens to the lab, as required and transport patients to lobby areas upon discharges
  • Receive assignments via hospital phones or Nextel two way phones from dispatchers or supervisors. Enter pick ups and completion of assignments in the bed system by using the telephony systems as trained and immediately call for next assignment. All Escort Transporters should properly complete a minimum of 2.5 assignments per hour
  • Responds to simple patient requests, communicating more complex needs to the RN. Provides supportive customer service, functioning as part of the patient care team and demonstrating appropriate behavior in interactions with staff, patients and visitors
  • Uses germicidal wipes and disposable gloves to disinfect transport equipment prior to patient transport and at the completion of the assignment
  • Follows infection control guidelines and safety protocols when transporting patients and patient equipment
  • Follow proper safety protocol when assigned to pick up patients from the Helipad
  • Transports, cleans, tags and returns to designated storage area: IV poles, monitors, wheelchairs, stretchers, pumps, scales, lift and other patient equipment as directed by supervisor
  • Maintains neatness and organization of work and storage areas. Collects, disinfects and stores transport and patient equipment
  • Must be able to read, write, and speak English language
  • High School Diploma or equivalent preferred
  • Requires high level of verbal communication and service skills to interact with patients, visitors and coworkers, frequently under stressful situations and receive assignments via Nextel two way phones
  • Requires the ability to work as a patient care team member, promoting a caring and collegial attitude toward fellow employees
  • Requires full range of motion to reach and grasp objects above, below and at shoulder level. Must be able to perform repetitive motions in the process transporting patients in beds, stretchers or wheelchairs
  • Must be able to lift 50 to 80 pounds several times per shift. Work requires long intervals of standing and walking and frequent stooping and bending. Must be able to climb 6’ ladder and balance while getting patient equipment from shelves
  • Ability to utilize the bed control telephony system to enter assignments at start and completion of assignments
64

HEA Standardized Patient Resume Examples & Samples

  •  Provide enthusiastic, hands-on customer service to our students
  •  Assist in the administration of Kaplan classes using Kaplan specific computer
  •  Perform various administrative functions
  •  Strong organization skills
  •  Ability to train teachable skills
65

Patient Ambassador Associate Resume Examples & Samples

  • Conduct daily tours/rounds for quality and safety in patient rooms. Communicate with the appropriate management staff to arrange necessary corrections
  • Understand all front line staff work assignments. This will assist with concerns that may arise through the rounds performed with patients and/or family members
  • Maintain effective business relationship with staff to allow the development and improvement of employee satisfaction
  • Conduct customer interviews (Patients primarily, Family members as necessary, Patient Care Partners)
  • 100% rounding on 24-hour patient admits
  • Observe and report the need of furniture or other building fixture repairs
  • Ensure compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards
  • Provide patient with overview of EVS Department offerings
  • Will ensure the patient knows the name of housekeeper
  • Give out business cards with the contact numbers should they have concerns or positive feedback
  • Participation in the gridding process and/or other reports pertaining to patient satisfaction
  • May be required to attend Department Manager Meetings to provide information on the findings
  • Utilize Hand Held Technology as needed, Utilize Patient Connect, ISISpro and any other program necessary to perform responsibilities. Provide summary of the findings from rounds performed
  • Rounds with Nurse Managers (two per week)
  • Facilitate Nursing thank you notes where appropriate
  • Other duties as assigned pertaining to the operational success
  • Strong computer skills and proficiency in Microsoft Office programs
  • Excellent communication skills, organization skills, and attention to detail
  • 2 - 3 years work experience in food service
  • Ability to walk and stand for extended periods of time
66

Patient Menu Technician Resume Examples & Samples

  • Ability to read/write and follow oral and written instructions
  • Strong customer service skills
  • Ability to operate food preparation equipment
  • Ability to prepare/handle foodstuffs using safe food handling practices
  • Ability to maintain inventory
67

Representative, Patient Registry Resume Examples & Samples

  • Associate’s Degree or equivalent and minimum of 3 years experience in a data entry and administrative work
  • Ability to type 55 wpm accurately
  • Good written and verbal communication and interpersonal relationship skills
  • Substantial knowledge and understanding of Edwards policies and procedures
  • Good problem-solving skills
  • Ability to interact professionally with internal customers
  • Must be able to work in a team environment, including inter-departmental teams
68

Patient & Site Services Manager Resume Examples & Samples

  • Work as part of RFP (Request for Proposal) and study strategy development teams (including Therapeutic Strategy Leads, Medics, Feasibility, Strategic Site Intelligence and others) to support strategy planning / study forecasting for new studies and opportunities
  • Use a variety of tools to support development of strategies by understanding study and customer requirements (per protocol information, expectations from sales team, etc.), and by mining and evaluating QuintilesIMS historical trial data (which countries, how many sites within each country, patient recruitment rates, etc.) specific to each unique study
  • Evaluate and interpret data and then translate what the data is showing to the colleagues during strategy discussions
  • Prepare post-strategy summary of data, methodology, and results to support proposals
  • Provide enrollment strategy related support to study teams for bid defenses (including explanations of data and methodology, results, interpretation of results, etc.). Support handover of strategy information to study team upon award
  • Produce and provide simulation results reaching beyond patient enrollment, to include outcomes projections, CRF/SDV projections
  • Assist in improvement of existing tools and development of new tools to mine data, build strategies and produce advanced simulations
  • May be involved in other tasks relating to recruitment and study forecasting, training and mentoring new users and strategic analysts, performing administrative tasks to support data availability and user access
  • Solid understanding of clinical trial operations, especially pre-award, startup and patient enrollment processes
  • Operational and therapeutic experience
  • Strong analytical skills and ability to quickly and accurately understand data from divergent sources to provide enrollment forecasts
  • Ability to work with strong minded, experienced professionals and be comfortable challenging opinions and assumptions when appropriate
  • Knowledge and ability to apply GCP / ICH and applicable regulatory guidelines
  • Solid organizational skills, with ability to prioritize and quickly re-focus
  • Good problem solving skills and judgment, including ability to apply critical thinking
  • Excellent communication and interpersonal skills, including good command of English language, listening, comprehension and interpretation skills
  • Excellent teamwork skills and customer service skills; ability to establish and maintain effective working relationships with coworkers, managers and customers (both internal and external)
  • Demonstrated ability to deliver results within tight timeline and with good quality
  • Strong software and computer skills, including MS Office applications and databases
  • Extensive use of telephone communication requiring accurate perception of speech
  • Extensive use of keyboard requiring repetitive motion of fingers
  • Regular sitting for extended periods of time
69

Associate Director, Patient Reported Outcomes Resume Examples & Samples

  • Partner with the PRO Lead to provide the clinical teams with the information necessary for the appropriate incorporation of PRO measures in clinical studies
  • Provide information and guidance to PRO Leads in choosing appropriate PRO instruments for clinical studies; and partner with the project management function in R&D to determine time and events for all projects included in the overall PRO program for a product in clinical development
  • Partner with clinical teams to determine availability of selected PRO instruments and their translations for inclusion in clinical trials; and to implement any validation studies required; and to provide PRO training and materials for implementation by investigators and present PRO study components at investigator meetings
  • Partner with internal teams responsible for vendor collaborations, clinical operations, and data management to ensure appropriate PRO data capture methods (including ePRO) and processes are implemented
  • Oversee psychometric analyses and works with statisticians on PROs included in protocols, statistical analysis plans, and clinical study reports
  • Participate in preparing relevant sections of documentation and communication for regulatory agencies in support of submission activities
  • Participate in preparing relevant PRO analyses and sections of dossiers for HTA submissions
  • Assist in the preparation of abstracts and manuscripts presenting PRO results from clinical studies
  • Identify, evaluate and manage projects with researchers and PRO vendors external to the company, including but not limited to qualitative research (focus groups, in-depth interviews etc.), cultural validation studies, validation studies for special populations, and quantitative analyses
  • Manage budgets and contracts for PRO projects; help ensure that knowledge gained from efforts on PRO activities is captured in a shared electronic PRO repository
  • The qualified candidate will have a minimum of a Master’s Degree in an appropriate field (Psychology, Psychometrics, Biostatistics, Sociology, Health Economics, Epidemiology, Public Health, Health Services Research, etc.), and a PhD is preferred
  • A minimum of 6 years of relevant work experience in PROs and measurement science is required
  • A strong background in psychometric analysis and evaluation of PRO instruments is required
  • An understanding of the drug development process is preferred. Must have a good understanding, and working knowledge, of how to implement the FDA's Final Guidance on Patient Reported Outcomes
  • Project management experience is required
  • The successful candidate will have superior communication and strong interpersonal skills demonstrated through working within cross-functional teams
  • Must be capable of independently leading projects
  • This position requires up to 15% yearly travel (domestic and international) if based in Raritan, NJ, Titusville, NJ or Horsham, PA and an increased amount if working remotely.Health Economics Mkt
70

Associate Representative, Patient Registry Resume Examples & Samples

  • Associate’s Degree or equivalent and minimum of 2 years experience in a data entry and administrative work
  • Good computer skills including usage of MS Office Suite
  • Basic knowledge and understanding of complaint, HIPAA, and GDP regulations
  • Strict attention to detail
  • Ability to provide feedback in a professional, direct, and tactful manner
71

Universal Patient Svc Coordinator Resume Examples & Samples

  • Prior customer service experience in a call center environment highly desired
  • Ability to work an 11:00am-8:00pm shift (shift differential pay will apply)
  • Successful completion of paid training without interruption is a must
72

Standardized Patient Resume Examples & Samples

  • Portray medical / mental health patients in an accurate, standardized way
  • Observe and accurately document student performance on skills checklists and rating scales
  • Provide debriefing and / or direct teaching to students regarding interpersonal communication and physical examination skills
  • Participate in training for roles to be portrayed. Training can be on site and/or via computer. All SPs will receive training as appropriate for their roles
  • SP are required to dress as patients (i.e. in hospital gowns, etc.) as appropriate to their role
  • SPs are required to undergo physical examinations by Nurse Practitioner students as part of the students’ training
  • All SP sessions are video recorded and SP must give permission for such recording as well as their use in educational and research projects
  • All SPs will undergo continuous quality assurance through video review
  • High school graduate or GED minimum
  • Ability to read and write in English
  • Must have e-mail access and ability to use a PC and internet
73

Director, Patient Advocacy Resume Examples & Samples

  • Identify key patient advocacy organizations in focused therapeutic areas
  • Build and sustain strategic partnerships with patient advocacy groups
  • Serve as the "voice of the patient" within Vanda Pharmaceuticals, ensuring the patient perspective is incorporated into marketing materials and campaigns
  • Develop a broad network of personal contacts with targeted association executives and staff
  • Identify and deliver on opportunities to support and collaborate with patient advocacy organizations in areas of mutual interest; analyze advocacy group resource needs to help identify gaps in disease awareness resources to enhance participation in patient advocacy organizations and patient identification
  • Develop and deliver patient advocacy strategies and programming to support Vanda products - building awareness and understanding, ensuring compliant and clear communications, supporting patient identification, disease awareness campaigns, trial recruitment, trial design, etc
  • Represent Vanda Pharmaceuticals in external advocacy organizations and at meetings and conferences
  • Develop and maintain a master calendar identifying critical patient advocacy meetings that Vanda should support
  • Generate and manage the annual advocacy budget, supporting departmental operations, travel, patient events and organizations involved in areas of interest to Vanda
  • Oversee grant and sponsorship process, in partnership with Legal, and actively work with patient advocacy groups on the submission and approval process
  • Create and implement programs for training of nurse educators and other patient advocates willing to assist in programs or regional events
  • Form strong collaborative relationships with internal cross functional colleagues to prioritize and deliver on patient advocacy functional priorities
74

Patient Case Coordinator Resume Examples & Samples

  • The management of the assigned projects and/or cases
  • Adherence to the general company processes
  • Telephone support
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
  • A minimum of one (1) year experience in customer service
  • Bilingual (French/ English)
  • Strong Problem solving skills
  • Experience in the medical and pharmaceutical field is an asset
  • Working knowledge of Word, Excel and Outlook
  • Working knowledge of automated warehouse operating system
  • Effective interpersonal and leadership skills
75

Director, Patient Advocacy Resume Examples & Samples

  • This individual will position themselves as the primary point of contact with external stakeholders described above and appropriately engage resources across the company to meet the needs of their key stakeholders
  • Work in collaboration with both U.S. and ex-U.S. external stakeholders to meet the needs of patients. This will require extensive communication and working relationships with Celgene personnel around the world
  • Develop sustainable working partnerships with internal and external resources, successfully coordinate the deployment of company resources as needed to assigned advocacy stakeholders
  • Facilitate the development of patient and caregiver education and outreach programs via advocacy and professional organizations
  • In a compliant manner ensure that Celgene is appropriately positioned within the patient, caregiver, medical and nursing organizations and they fully understand the Celgene portfolio and our product profiles as well as our corporate commitment
  • Serve as the internal spokesperson for the assigned patient and professional organizations, essentially gathering and disseminating information to inform strategic decisions of the cross-functional partners and collaborate to develop tactics to address needs/issues
  • In concert with the cross functional team develop, gain consensus, approval and implement a comprehensive plan that includes educational programs and targeted stakeholder campaigns and messaging for each of the above areas of responsibilities. The plan must support and be coordinated with the overall strategic direction of corporate commercial, medical affairs, and clinical development plans
  • Demonstrate disease state expertise in multiple inflammatory and immunologic disease areas (dermatology, rheumatology, gastroenterology, multiple sclerosis)
  • Cultivate an understanding of Celgene products, appropriate indications, their application for patients, their safety, and overall value. Be responsible for effectively managing communication and information in a regulated environment. Work in concert with internal resources to ensure that messages are clear and appropriate
  • Define and standardize best practices in patient advocacy and professional relations. Serve as the expert internal patient-focused resource and identify opportunities to maximize the value of investment of resources in current and potential patient/professional relations programs
  • Experience in budget management and the execution of all activities within a defined forecast
  • Ensures strict compliance with all regulatory agencies, state, federal, and international laws
  • LI-JK1
76

Patient Placement Coord Resume Examples & Samples

  • Assigns patient to appropriate bed utilizing designated patient placement guidelines
  • Patients will not be delayed in processing and department staff will share in the functions of the area keeping work up to date
  • Maintain patient tracking information in order to place patients
  • Bed Tracker is kept up to date
  • Admissions and paperwork are completed efficiently and timely through prioritization
  • Acts as a resource for co-workers as well as other hospital employees
  • Answers phone calls from hospitals/community providers requesting bed capacity information
  • Collects clinical information via fax or over the phone and is able to organize information into admission templates
  • Consults with clinicians regarding complex clinical issues or concerns
  • Reports in to clinician at the beginning of shift and reports out at the end of shift
  • Meets requirement for annual infection control and safety/security education
77

West Florida Regional Manager Patient Transfer Center Resume Examples & Samples

  • Serve as the primary point of contact for internal and external customers
  • Develop and maintain excellent working relationship between the Transfer Center and WFD Hospitals
  • Effectively communicate with a varied customer base including EMS, physicians, hospital leadership and department directors
  • Complete initial review of service inquiries and communicate results with director
  • Communicate face-to-face, when needed, with hospitals, and other customers ensuring issue resolution
  • Develop and implement Transfer Center strategies, capitalizing on facility best practices
  • Provide facility specific analysis and makes recommendation for process improvement
  • Monitor and analyze trends in Transfer Center process in WFD
  • Develop and implement action plans to maximize the Transfer Center impact and utilization throughout the WFD
  • Interface consistently with internal and external customers
  • When appropriate, expand utilization of Transfer Center through outreach to competitor hospitals/systems to promote Transfer Center services
  • Complete follow-up meetings with EMS agencies, hospital systems, and/or other providers as needed to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated
  • Assist Director with QA/QI of data, phone calls, and reports as requested by Transfer Center Director
  • Coordinate and lead compliance initiatives
  • Registered nurse, paramedic or other clinical personnel with business experience/background
  • Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Administration or a related field strongly preferred
  • Minimum of 5 years of progressive operations management experience, preferably within a call center, or dispatch environment
  • Knowledge of the principles and practices of air medical and EMS communications operations and/or healthcare management
  • Knowledge of productivity, financial operations and reporting systems
  • Ability to do occasional overnight travel
78

Supervisor Multi Patient Talk List Resume Examples & Samples

  • Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
  • Provides operational guidance and support to assigned staff under the direction of the Patient Access Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required. Serves as technical advisor and resource to staff and the Manager
  • Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal work flow needs that meets performance requirements
  • Performs job-specific accountabilities of relief staff (80%+ of work time devoted to “online staff support”) or other job functions as assigned by the Manager, or as required to meet expectations. Thorough knowledge of all aspects of Patient Access services and skills to successfully fill-in any position and/or work at multiple sites within a Facility or within multiple Facilities, fully meeting performance expectations and standards. Works varying hours and/or on-call schedule, as required
  • In coordination with the Manager may participate in the redesign of Patient Access processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
  • Develops effective decision-making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters
  • Provides timely and professional follow-up to customer complaints and issues
  • Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channels
  • Provides function-specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program. Cross-trains and supports the functions of all centralized patient access functions
  • Maintains work site in full operational order
  • Responsible for the following activities: Selection of employees based on potential contributions, departmental culture/needs and personnel policies
  • Recommends allocation of resources based on scope of goals and priorities
  • Reviews employees’ work regularly, discusses problem areas and maintains periodic documentation, as needed. Makes recommendations regarding personnel actions and follows-up, as warranted. Mentors and coaches associates to ensure positive outcomes
  • Completes the work schedule, ensuring adequate and appropriate coverage and performance. Serves as on-call scheduling contact and assists with coordination of staff to meet the need. Manages to the department budget, minimizing Overtime, when possible
  • Provides and documents employee disciplinary / corrective actions, up to and including verbal warning, referring all actions and activities to the Manager for follow-up
  • Provides input documentation to employee’s performance during orientation and annual reviews
  • Maintains fiscal accountability for assigned area of responsibility by identifying new operational, capital and program needs, monitoring staffing allocation in alignment with customer service goals, and by meeting budget parameters
  • Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; conducts special studies and prepares management reports, including key performance Indicators as they relate to the division (waiting/service times, staff productivity, accuracy, patient satisfaction, customer feedback, incident reporting, etc.)
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
  • 4+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
  • 2+ years of experience in customer service
  • Intermediate level proficiency with Microsoft Excel, Word, PowerPoint
  • 2+ years of healthcare environment customer service experience
  • Certified Healthcare Access Associate (CHAA) from the National Association of Healthcare Access Management (NAHAM)
  • Prior experience with the major Patient Access technologies currently in use, and/or other “like” systems
  • Intermediate level in Project , Visio and SharePoint
79

Patient Placement Coordinator Resume Examples & Samples

  • Patient location easily and accurately accessed
  • Obtain accurate and complete admission information from referral source
  • Input information with 99% accuracy
  • Sick calls are replaced/covered so department is sufficiently staffed to support the workflow
  • Call in forms are completed and appropriately distributed
  • Obtain accurate and complete information regarding a patient’s death
  • Notify funeral home and pathology, if necessary
  • Attends monthly department staff meetings to give input and stay up to date
  • Follows safety/security procedures for emergency and non-emergency situations to protect patient, self and environment
80

Patient Account Lead Representative Resume Examples & Samples

  • Provide assistance, coaching and training to staff members, including new hires
  • Participate in the new hire peer interviewing process
  • Respond timely to emails and telephone messages from the staff, management and the client
81

Patient Menu Technician Resume Examples & Samples

  • Ability to read/follow instructions
  • Ability to read/audit patient menu items
  • Ability to maintain accurate and updated patient dietary information
  • Knowledge of basic math
  • Customer service skills
  • Data entry skills
  • Basic computer skills
82

Director Patient Marketing Resume Examples & Samples

  • Evaluates and identifies patient market research and key needs for activating patient/physician discussion related to Entyvio and IBD
  • Develops patient-specific positioning statement for Entyvio and the message architecture to convey brand place in treatment. Ensures alignment with overall brand strategy and HCP initiatives and partners with Brand Strategy lead to inform inclusion of patient perspective
  • Leverages brand insight to inform patient segmentation and channel mix preferences
  • Partners with Analytics to distill insight, validate business opportunities, optimize marketing mix for patient and monitor ROI of individual tactics
  • Identifies critical design elements for initiatives/ promotions designed to drive desired patient behavior change. Aligns plans with HCP strategy to ensure consistency and identify efficiencies and need for communication to various field roles or external partners
  • Align direct report responsibilities to brand strategy development needs and organizational structure
  • Support and guide development of direct reports in Marketing expertise, organizational awareness and exposure and career development
  • Support Plan process with input on expected impact of patient programs on the P&L for brand/franchise – including patient support programs, DTP and DTC efforts
  • Develops creative briefs for agency involvement
  • Plans, manages and executes patient advisory boards aligned to needs for insights and modification of strategy & supports and/or leads engagement with advocacy
  • Manages assigned budget
  • Deep understanding of patient journeys, communication channels, and tactic design
  • Extensive experience in marketing strategy and tactic planning with an ability to communicate ideas to internal partners and external agencies
  • Capable of leveraging data and analytics to distill insights and drive data-based decision making
  • Demonstrated leadership traits with an ability to mentor team members, collaborate effectively, and positively influence decisions
  • Bachelors Degree, MBA preferred
  • 10+ years of marketing, sales or related function experience in the pharmaceutical industry with 5+ years in leadership level positions with increasing responsibilities
  • Desired
  • Experience in senior marketing positions at a commercial pharmaceutical organization; experience with biologics preferred
  • Industry knowledge – comprehensive understanding of the pharmaceutical industry and the prescription drug distribution process (e.g. medical referrals, managed care systems, etc.)
  • Sales experience – understanding of office / provider dynamics and communicating patient specific programs to healthcare professionals
  • Therapeutic knowledge – an in-depth understanding of the disease state, treatment paradigms and future trends
  • Marketing Techniques – comprehensive understanding of pharmaceutical marketing methods, tools and concepts. (e.g. market research, advertising, public relations, media placement, etc.)
  • Strategic Planning and Implementation – Ability to develop an overall marketing strategy and oversee the implementation of the strategy
  • People Development – Ability to assess strengths and weaknesses of staff members and provide suggestions for improvements
  • Management – Ability to set priorities, develop workflow processes, and direct staff
  • Communication – Ability to communicate ideas, data both verbally and written, in a persuasive and appropriate manner
  • Budgeting – Ability to create and maintain an accurate budget for department expenses
83

Patient Assistant Es Orthopaedics Resume Examples & Samples

  • Previous clinical experience and/or certification preferred
  • Nursing Aide certification – state approved preferred
  • One year nursing attendant experience preferred. Good communication skills, knowledge of aseptic technique
84

Patient Engagement Lead Resume Examples & Samples

  • Developing the global strategy and leading the effort to systematically leverage existing non-drug solutions and services across regions for an accelerated and coordinated enhancement of the experience of patients treated with UCB Immunology medicines across countries and economy of scale
  • Driving the co-creation of new solutions with (selected pilot) countries, in close collaboration with local colleagues in these countries , to address the identified gaps in the current local experience and ensuring (optimal) piloting of these solutions by regional and/or local colleagues
  • Defining requirements for the backbone data architecture which will support the portfolio of solutions
  • Identifying external existing partners from whom we could license and who could deliver “best in class” services supporting our personalized and holistic approach in a sustainable way
  • Map with regions the existing solutions in the various countries
  • Assess alignment with “Desired State” and Patient Experience Strategy
  • Assess the potential for differentiation, value creation and scalability
  • Develop a scale up plan in various phases in agreement with the regional leads
  • Based on the identified gaps in the existing experience, facilitate co-creation sessions (with or without the support of an agency) with cross-functional teams in the local countries, including solution ideation
  • Coordinate support from Innovation Accelerator CoE to support the prototyping and experimentation where relevant
  • Ensure the creation is aligned with the Innovation framework and act as an “ambassador” of this new process
  • Co-Develop business case for proposed innovative solutions with appropriate internal stakeholders and get them endorsed
  • Support the regional entities in the definition of the local implementation plans by providing guidelines and set of measurements to evaluate value creation of their new solutions
  • Ensure, together with relevant internal stakeholders, that the pilot(s) is/are managed up to its end and decision is taken on the value generated and the opportunity to scale up
  • Co-develop further deployment strategy at the end of the successful pilots
  • Ensure the successful scale-up and local integration in alignment with regional and local stakeholders
  • Explore innovative business models for extra value generation
  • The role is also responsible for leading and coordinating portfolio budget and Practice resource discussions on behalf of the Mission Team for assigned projects
  • As a Lead of Patient Engagement, provide input into the overall Immunology Patient Experience Strategy
  • From Insights to Solutions and Impact, the Patient Experience Platform Lead will take an active role with the other members of the team for the gaps identification, prioritization process and medium to long term roadmap definition for an increased patient Value within a sustainable UCB model
  • Excellent leadership, interpersonal and communication skills and an effective team player who can engender credibility and confidence within an international matrix organization
  • Solution-driven and creative "out of the box" thinker, who will challenge the status quo
  • Ability to build effective partnerships and lead cross-functional teams towards fulfilling a common mission. Ability to motivate, coach and support the team members, as a team and as individual members
  • Ability to work in a multi-cultural environment and awareness of cultural sensitivities. Ability to solve conflicts and to seek help for this if needed
  • Strong Project planning and management skills, being able to perform risk assessments, anticipating problems and providing creative solutions and deliver(pilot) solutions according to agreed budget & timelines and setting up mitigation plans where appropriate
  • Ability to provide operational support as well as oversee multi-person delivery when needed and “doing” rather than “delegating”
  • Ability to influence using thought-out rationales and effective communication skills to influence key decisions including the use of third parties or experts to persuade others
  • Knows when and how to communicate, using strong interpersonal skills and written communications when appropriate
  • Integrity - overriding commitment to integrity and high standards in self and others
  • Flexibility and adaptability - Decides what to do based on the situation. Changes behavior or approach to fit the situation or the person. Works effectively in ambiguous situations
  • Able to deal with complexity and ambiguity - The ability to comfortably initiate change and overcome obstacles operating with a high level of flexibility. Show resilience in the face of constraints, frustrations, or adversity. Able to handle risk and uncertainty
  • Excellent command of written and spoken English. Mastering another European language is a plus
85

Senior Director, Patient Reported Outcomes Resume Examples & Samples

  • Lead the development and execution of Quality of Life (QOL) and patient functional status evidence development initiatives across the Edwards business units
  • Oversee the execution of evidence development strategies to support patient value proposition development
  • Lead the development of validating disease-specific PRO instruments in structural heart disease
  • Support investigator initiated PRO and patient centered research
  • Initiate and oversee Patient Centered Risk Benefit research
  • Work in partnership with external groups developing Patient Centered Value Frameworks to ensure medical device specific patient inputs are recognized
  • Build relationships and collaborations with leading authorities, academic institutions, and government entities focused in PRO and QOL work
  • Establish company leadership within the PRO and Health Economic and Outcomes Research (HEOR) community
  • Collaborate with internal teams around enhancing the importance and impact of the patient voice in public policy, regulatory approvals and other stakeholder decision making
  • Understand and evaluate the needs of government and private payers related to enhancing the importance of recognizing the value of PROs and QOL in healthcare decision making
  • Provide internal education related to PRO and QOL initiatives and advise senior leadership
  • 15% domestic and international travel to attend meetings and conferences
  • Perform other duties and responsibilities assigned
  • Minimum of 10 years of experience working with Patient Reported Outcomes, Healthcare Economics & Reimbursement, and Health Policy, preferably with experience working with new medical technologies
  • Master’s Degree required; PhD is preferred
  • Authorship of PRO related publications in peer-reviewed journals
  • Experience in reimbursement, health economics and/or outcomes research
  • Excellent oral and written communication and interpersonal skills including developing relationships at all levels in an organization including senior leadership
  • Ability to interpret and integrate business strategies into actionable, value-added Health Economics/PRO and outcomes planning initiatives
  • Demonstrated knowledge of US and global healthcare systems including expertise in health care financing, reimbursement/PRO policies related to the device industry, and health technology assessment
  • Proven ability to lead, balance strategic-forward-thinking with intricate planning, strong tactical execution, and innovative strategic thought
  • Ability to define metrics and goals and articulate and support growth strategy
  • Strong understanding of the US and European medical device regulations
  • Experience working in a global organization
86

Patient Account Supervisor Resume Examples & Samples

  • 1 year of management or related experience in a healthcare environment
  • Understanding of the healthcare revenue cycle
  • Proficient written and verbal communications and interpersonal skills
  • Effective in establishing and developing policy and procedure strategically aligned with department and company goals
  • Proficiency in writing manuals and policies and procedures
  • Skillful in conflict management
  • Excels in PC/System including the Internet and excellent MS Office skills
  • Understanding of HIPAA regulations
  • Demonstrated proficiency in building a strong team to meet performance goals
87

Patient Assistance Coordinator Resume Examples & Samples

  • Correctly evaluates and identifies funding resources and patient eligibility for financial programs
  • Provides assistance for new and existing patients in completing applications for co-pay assistance or other financial assistance resources
  • Advises patient on required documentation that must be submitted with application in order to complete application package
  • Provides persistent and timely follow-up with patient, physician office, and funding organizations until funding is approved
  • Initiates and completes search for additional funding for patients as needed
  • Collaborates with reimbursement team to ensure patient has sufficient funding for duration of therapy
  • Ensures a continuous quality improvement customer service approach by proactively identifying areas of improvement and communicating those ideas to the healthcare team
  • Performs related duties as assigned
  • Adept at handling sensitive and confidential situations
  • Strong research capabilities
  • Strong and accurate data entry skills
  • Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
  • Ability to lift and move up to 25 pounds
  • Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
  • 75% or more time is spent looking directly at a computer
  • Associate is frequently required to stand, walk (or otherwise be mobile)
  • Ability to deal with stressful situations as they arise
88

Director / Senior Director, Patient Advocacy Resume Examples & Samples

  • Develop strategic plan and holistic company philosophy around patient advocacy engagement for pre-commercialization-stage products
  • Serve as a key relationship manager with patient advocacy organizations for early stage assets and ensure productive ongoing partnerships
  • Partner collaboratively with business functions (including, but not limited to: Commercial, Medical Affairs, R&D, Policy and Government Affairs) to determine opportunities and needs for advocacy engagement
  • Develop tailored therapeutic area-driven advocacy partnership strategies for pre-commercialization programs that include educational programs, advisory boards, patient speaker engagement, clinical trial awareness, policy advocacy, etc
  • Serve as an internal consultant to other company functions to help champion the patient perspective
  • Develop consistent channels for timely and productive communication with advocacy partners and work collaboratively with partners at other pharmaceutical companies (as needed)
  • Thoughtfully manage budgets and grants spend in association with partnerships and philanthropic support
  • As needed, manage freelance consultants and agencies
89

Director, Patient Reported Outcomes Resume Examples & Samples

  • A minimum of a Master’s degree in an appropriate field
  • A PhD, PharmD or MD is strongly preferred
  • A minimum of 8 years of total business experience with at least 6 combined years of Patient Reported Outcomes, Survey Research, Market Access, or Health Economics and Outcomes Research experience is required
  • A minimum of 4 years of experience in project management is preferred
  • Expertise and experience in the strategy, conceptual basis, methodology and application of PRO and other health outcome measures in the context of clinical studies is required. Expertise and experience with the development, psychometric evaluation and selection of PRO instruments used in clinical studies is required
  • Working knowledge of FDA "Guidance for Industry Patient-Reported Outcome Measures: Use in Medical Product Development to Support Labeling Claims" and other relevant guidances and best practices is required
  • Must be capable of leading teams, influencing teams, and driving decisions; must also be able to work effectively as a member of cross-functional teams
  • Experience with the drug development process in the pharmaceutical industry is strongly preferred
  • Regulatory understanding and experience in negotiating PRO label claims is strongly preferred
  • Experience with ePRO is strongly preferred
  • An understanding of health economics and pricing is an asset
  • Experience managing budgets is required
  • Excellent oral, written and presentation skills are required
  • Ability to work in a matrix environment is required
  • This position will require from 10-15% travel (domestic and international).Health Economics R&D
90

Patient Flow Coordinator Resume Examples & Samples

  • Provide excellent customer service to internal and external customers
  • Bachelor's degree in nursing or a related allied health discipline with equivalent combination of education and experience is required
  • Unencumbered license as a registered nurse in the State of Michigan
  • 5 or more years of clinical experience with diverse patient populations
91

Patient Information Supervisor Resume Examples & Samples

  • Achieving coordination, consistency and integration in the operation of the clinic site
  • Assisting in the development and implementation of policies and procedures
  • Assisting in strategic planning and budgeting, and leading and/or participating in improvement projects/teams
  • Oversees patient information staff and work processes at three clinic locations
  • Monitor Phones and statistics (incoming/outgoing) daily basis and report out weekly
  • Auditing of patient information staff (registration/scheduling/etc)
  • Onboarding and follow up on new hires
  • Work with team on improving clinic operations (workflows, patient experience, etc)
  • Patient Interaction (complaints/concerns)
  • Resolve duplicate account issues or PHI issues with staff and follow up with business analyst
  • Performance management and development (tardy, UTO, behavior, errors, compliment and recognition)
  • Participate in Quality and patient access opportunities
  • Provide backup operational support to non-clinical areas
  • Monitor work Q and completion
92

Head of IT Patient Solutions Engineering Resume Examples & Samples

  • 5 years’ experience in end-to-end solution or system/application architecture and design in the digital space, using modern patterns and styles (e.g., REST, event-driven, (micro)service architectures, …)
  • 3 years’ experience in leading solution development teams in an international context
  • In-depth knowledge of cloud architectures, in particular associated design requirements and constraints; hands-on development and deployment experience is a plus
  • Experience with networked devices and embedded systems is a plus
  • Working knowledge of development and programming styles, languages and methodologies
  • Understanding of information security essentials, in particular identity and access management
  • An analytical approach and attitude, with an eye for detail while maintaining oversight of the overall architecture
  • Strong business acumen
  • Proactive management style and leadership potential
  • Ability to work independently, as well as to effectively engage and collaborate with people without a hierarchical link
  • Ability to resolve conflicting points of view and to align people across teams
  • Excellent communication and interpersonal skills, across all levels of the organization
  • Fluent command of English, both written and spoken
  • Previous experience in the (bio)pharma, life sciences or another regulated industry is a plus
93

Patient Escort Supervisor Resume Examples & Samples

  • Supervises and coordinates Patient Escort Services activities and subordinate personnel, specifically through the dispatch function
  • Performs the dispatch function; receives incoming requests for patient transport and errand service, records request information (utilizing the computer system or written log), prioritizes and processes services requests according to departmental procedures, dispatches (via two-way radio or pager) personnel to handle the assignment, monitors the status, and verifies completion of the task
  • Instructs, orients, and trains employees in all aspects of their work; participates in performance evaluation, coaching, discipline, and all recommendations for selection, placement, and promotions
  • Utilizes MCD and specific departmental patient treatment schedules in conjunction with on-demand requests to coordinate the dissemination of personnel for patient transports
94

Director of Patient & Provider Services Resume Examples & Samples

  • 5-7 years of experience in the pharmaceutical/biotech industry
  • Experience with customer relationship marketing programs
  • 5-7 yrs previous experience in a patient services and/or marketing function in a specialty market #LI-GZ
95

Senior Philanthropy Portfolio Lead-patient & Provider Empowerment Resume Examples & Samples

  • 10+ years of working closely with underserved patients and frontline providers; community health environments
  • Experience with building a movement across multiple entities across cultural boundaries – particularly in resource poor settings
  • Program management experience across multiple countries and partners
  • Master’s Degree or advanced studies in Business, Public Health, Social Work, Public Policy Law, or Social Development
  • Certification in team facilitation (i.e. ToP’s or similar) preferred
  • Experience with local/regional/global advocacy, training organizations and capacity building
  • Nimble to evolving strategies and shifting priorities
  • Global experience, working in more than one country, or in a country other than the U.S
  • Experience with private sector and the philanthropic sector – social entrepreneur focused organizations, incubators, or larger corporate or philanthropic organizations
  • Strong empathetic and diplomatic work style, facilitation and cross-cultural relationship management experience
  • Ability to speak at least two languages (English required plus one or more of the following: Portuguese, Spanish, Hindi, or French)
96

Patient Assistance Programs Operations Mgr Resume Examples & Samples

  • Policies/Compliance - Ensure Business Rules SOP’s, Working Practice Documents and FAQ’s are up to date and readily accessible; Manage the copy review process for external materials, including PAP and Patient Assistance Now websites; Manage Institutional PAP pre-assessments and facility audits to ensure compliance with program requirements; Support compliance review of Independent Charitable Copay Foundation agreements and track annual audits
  • Budget management - Track and review program expenditures relative to budget; Handle invoice processing, including chargebacks where support is provided outside of Pharma. Develop appropriate forecasts for product utilization, including “Cost of Goods”. Track and manage agency/marketing spend for the Patient Assistance Now resource
  • Reporting and analysis – Ensure appropriate metrics are tracked for accuracy, including inventory fulfillment requests; Monitor quality of services and ensure service levels are met for all programs; Provide ad hoc reporting to stakeholder as appropriate
  • Departmental Support – Provide general support including but not limited to handling escalated inquiries for patient issue resolution with supplier; Monitor external industry websites to ensure Novartis PAP information is accurate and updated appropriately; Monitor the competitive landscape to ensure Novartis patients programs are on par with the industry and make appropriate recommendations; Support special projects within department
  • > 5 years project/process management and/or vendor management experience required
  • Minimum of 3 years Pharma industry experience
  • Excellent Technical and Computer Skills (MS Office, Excel)
  • Industry knowledge of PAP relevant policies (OIG opinions)
  • Strong familiarity with Patient Assistance Program Services
  • Strong analytical skills with good attention to detail
  • Strong communication, interpersonal skills - Ability to
  • Strong written communications skills, delivered in a reliable and structured manner
  • Active learner – Demonstrated track record of learning new skills across different roles
  • Strong results orientation and drive to succeed
  • Demonstrated track record of collaboration/teamwork
97

Patient Account Analyst Resume Examples & Samples

  • Analyze and resolve complex insurance claims to secure accurate reimbursement
  • Identify and communicate best practices and trends
  • Build positive working relationships with leaders and teammates across lanes
  • Understand the roles and priorities of stakeholders to partner effectively
  • Host updates and training to market leaders when applicable
  • Contribute to a collaborative, innovative, results-driven environment that strives to continuously improve the way we support our patients
  • Minimum of two (2) years of healthcare reimbursement experience preferred
  • Ability to problem solve using analytical and critical thinking skills
  • Strong time management, decision making, and organizational abilities
  • Proven success in building trust based relationships with local and remote stakeholders
  • High emotional intelligence
  • Commitment to personal and professional development
  • Intermediate proficiency in Microsoft Office – Word, Excel, PowerPoint, Outlook
98

Patient Account Supervisor Resume Examples & Samples

  • Excellent written and verbal communication and interpersonal skills
  • Ability to prioritize work demands and meet deadlines
  • Demonstrated ability to hire and lead a cohesive team to optimal results
  • Understanding of HIPAA and FDCPA compliance and regulations
  • Proficient in PC/Systems including the Internet and MS office applications
  • Associates degree in Business Management/Administration or equivalent related business experience
99

Patient Transfer Coordinator Resume Examples & Samples

  • Ensures documentation is concise and meets standards utilizing all appropriate forms
  • Assures Transfer Center calls will be processed in accordance with the standards and protocols
  • Oversees and supports the work of the Transfer Center Room Control Coordinator
  • Follows protocols to secure timely and accurate information from referring institutions and physicians
  • Uses information from available electronic systems to provide direction to caller regarding patient disposition and contacts appropriate medical staff to accept patient. Contacts appropriate staff to secure bed for transferred patients
  • Utilizes information regarding patient needs and utilizes the broad array of system resources to meet needs optimizing the value of the service for all System facilities
  • Facilitates transfers to all BHCS hospitals in an unbiased, standardized manner
  • Facilitates the coordination of patient’s transfer with physicians, staff RN’s, and other departments while meeting state and federal regulations (COBRA/EMTALA); plan of care to optimize patient outcomes and decrease length of stay
  • Utilizes Care Coordination and Transfer Center Medical Director as a resource to appropriate transfer of patients and availability of services for optimal financial impact
100

Patient Day Coordinator Resume Examples & Samples

  • Operational knowledge of PC’s required in both software and hardware. Must be familiar with Excel, Word, and Windows
  • Continuous work with all departments
  • Work closely with senior management and entry-level employees
  • Must be customer service oriented with excellent communication and people skills
  • Minimum two years' progressive data processing experience
101

IRF Patient Assessment Coordinator Resume Examples & Samples

  • Serves as an information source and educator to IRF-PAI users
  • Collaborates with physicians and interdisciplinary team members to make the most accurate assessment of the needs and strengths of patients
  • Maintain a current knowledge of the PAI software and provides expertise on this software within the inpatient rehab setting
  • Demonstrates effective critical thinking skills
  • Promotes participation, cooperation and teamwork. Demonstrates problem solving in resolving issues. Demonstrates clear and effective communication skills
  • Participates in leadership meetings
  • Performs duties in accordance with unit specific standards of care as evidenced by completion of a competency skills check list
  • Handles patient, visitor, or physician complaints promptly and in a professional manner
  • Represents unit on various hospital committees and internal rehab committees
  • Coordinates QA summary and audits
  • Documents monthly statistics (QA)
  • Assists staff members with patient care duties
  • Interacts with patient, family, staff and physicians in professional manner at all times
  • Assists with all other rehab functions as deemed necessary by Clinical Director; case management, completion of PAIs, pre-evaluations and insurance approvals
  • Two or more years of experience as a licensed clinician in an acute hospital or rehabilitation setting preferred. Must be an RN, Physical, Occupational or Speech Therapist
  • Ability to operate basic computer and data management software
  • FIM credentialed within 90 days of hire
102

Coordinator Patient Flow Resume Examples & Samples

  • May require travel. Works under the direction of the director
  • High school graduate, or GED Equivalent, Some College
  • Experience in healthcare related fields
  • Strong communication skills; customer service mindset; team player
  • Adheres to professional standards, codes of ethics, system and department policies and procedures
  • Incorporates the philosophies of continuous quality improvement, customer service and teamwork into daily routine
103

Manager / Senior Manager, Patient Insights Resume Examples & Samples

  • Conducting Analyses & Structuring the Ambiguous: Execute brand and/or portfolio level market research plans to support strategy development, create analyses and recommendations from results of research insights/learnings. Act as industry expert on patient research, bringing innovation to the team. Assumes full accountability for asking questions of partner experts to seek deeper understanding of real drivers of decision-making and to identify core business questions. Demonstrates ability to break complex problems down into distinct parts, simplifies complexity, and manages uncertainty
  • Deriving Insights & Presenting Results: Create insightful reports and presentations that clearly and succinctly highlight the actionable insights combined with business implications/strategic and tactical options. Expands and leverages market knowledge, organizational knowledge, and experience to provide strategic insights and recommendations to partners and senior leadership. Maintains objectivity and stands alone when important for the business to make the right decision
  • Teamwork and Collaboration: Partner with key internal stakeholders on the development of patient-centric strategies, objectives and tactics. Contribute to the success of the department through departmental initiatives or cross product taskforces
  • Resource Management and Planning: Effectively manage budget and project timelines to ensure commitments are met
  • Technical and Business Expertise: Strong command of a variety of market research techniques, sought out as an analytical expert and, more importantly, as a strategic advisor. Grasps key issues quickly, understands the "big picture" and links market insights to larger objectives
  • Strategic Agility: Uses rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems; looks beyond the obvious and doesn't stop at the first answers. Uses creativity and ingenuity to develop solutions to complex problems, formulates strategies and approaches that may fall outside historical norms
  • Inspiring and Influencing: Ability to represent the Patient Insights function on commercial and cross-functional teams. Demonstrates persuasive written and verbal communication skills. Is effective in a variety of presentation settings. Is comfortable around, and influential with, higher management
  • Teamwork and Collaboration: Collaborates on synergistic objective analyses to deliver an integrated MA&S perspective and recommendations (as appropriate) and openly shares ideas and/or constructive feedback to improve working relationships and outcomes
104

Patient Rep Resume Examples & Samples

  • Serves as the representative of hospital administration in addressing patient and family concerns
  • Serves as a resource and coach to hospital employees and medical staff
  • Collaborates with Social Service in advancing the plan of care or in providing supportive services to patients and families
  • Documentation /Identifies issues which impact patient care/customer service throughout the hospital
  • Demonstrated use of Excellian
105

Patient Financial Coordinator Resume Examples & Samples

  • 2+ years of experience in Medical Insurance Verification, Billing and other Healthcare Finance areas
  • Knowledge of verification and authorization requirements for Medicare, Medicaid, commercial insurance, managed care plans, workers compensation and other third party payers
  • Strong knowledge of Medical Terminology
  • Associate's Degree in Business or a closely related field
  • Experience in patient advocacy
106

Assistant Manager Patient Resources Resume Examples & Samples

  • Make recommendations to Manager on changes to existing tools, policies and procedures to facilitate achievement of department goals
  • Review daily, weekly, and monthly key metrics to identify trends or areas of focus; work with Manager to develop, document, and implement action plans to address issues
  • Foster strong working relationships between team and partners, encouraging communication and collaboration for the overall benefit of patients
  • Provide ongoing training, development, coaching, performance management, and opportunities for growth to teammates to enable them to meet or exceed expectations
  • Provide support for department initiatives as needed
  • Provide support to Finance, ROPs, and Clinical partners
107

Manager, Patient Resources Resume Examples & Samples

  • Ensure team follows documented policies and procedures, including SOX narratives, and conduct SOX control activities, as appropriate
  • Make changes to existing tools, policies, and procedures to facilitate achievement of department goals
  • Review daily, weekly, and monthly key metrics to identify trends or areas of focus. Develop, document, and implement action plans to address issues
  • Maintain current and thorough understanding of dialysis reimbursement and industry norms; monitor trends, escalate issues, concerns, and changes
  • Monitor work of Registration Representatives to ensure patient records are established timely and accurately and maintained properly
  • Address teammate relations issues in a timely manner and escalate to Director and People Services Manager as appropriate
  • Provide consistent, visible, and timely communication to team on matters including, but not limited to: team goals and objectives, progress toward those goals, information that will keep teammates well informed on issues and activities that impact their ability to carry about their job responsibilities
  • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun
108

Assistant Manager Patient Management Resume Examples & Samples

  • Manages patient management application projects, including system selection, requirements analysis, testing, implementation, and post live support
  • Designs, plans, and manages all testing events, including unit, system, pre-integrated, integrated, regression, stress, and parallel
  • Coordinates the development and implementation of test plans/scripts specific to the software solution
  • Develops and implements testing standards
  • Coordinates with the facility test coordinator for all testing events to ensure readiness for each event
  • Manages and plans all testing events to include the following types of testing (Unit, System, Pre-Integrated (facility-specific), Integrated, Regression, Stress, and Parallel)
  • Reports defects and problems that occur during the test process. Tracks the resolution of those defects from development through implementation into production
  • Plans, manages, and ensures the completion of incident, requirement, and software release testing to ensure that all testing is successfully completed before any software is migrated to the production environments
  • Maintains current knowledge of people, process and technologies used in the Revenue Cycle continuum of care to ensure properly structured data integration across applications and systems
109

Global Head of Patient & Stakeholder Engagement Resume Examples & Samples

  • Architects and defines requirements for “UCB Experience Through the Eyes of the Patient”
  • Architect the Patient & Stakeholder Engagement strategy at a UCB enterprise level, in a manner consistent and integrated with PVU, PVOps, PVF and PVP business planning
  • Continuously refine “what good looks like’ in patient & stakeholder engagement approaches and methodologies
  • Work closely with PVUs , PVOps, PVFs and PVPs to implement strategies and support their needs for patient and stakeholder engagement
  • Assure consistency across therapeutic areas and regions on processes and systems in order to accelerate and increase impact and scale
  • Builds personalized engagement between customers/stakeholders and the company
  • Build framework for relevant customer/stakeholder experiences and personalized interactions across channels, even when using channels simultaneously or when continually switching from one to another
  • Provides Best Practices thought leadership from consumer industries and their relevant application to UCB, inclusive of
  • Effective development and launch approaches, including organizational process realignment
  • Effective testing and evaluation of experience offerings, including LCM planning and execution
  • Consolidation of IT platforms/technologies/vendors in close collaboration with the IT Practice
  • Represents UCB externally in matters related to patient & stakeholder engagement
  • Primary UCB ambassador to external stakeholders
  • Contributes with impact to industry dialogue via conference speaking engagements, white papers, other publications
  • Benchmarking
  • In close partnership with the Insights and Foresight COEs, maintaining insights into cutting and bleeding-edge innovations in the customer experience landscape, both within biopharma as well as the broader landscape of consumer brands
  • Listens and interprets the voice of patients which translates into Patient Experience campaigns and communicates that to senior leadership, the UCB patient engagement community and clinical trial recruitment team
  • Line management of Patient & Stakeholder Experience team within Global Marketing Practice
  • Thought leader, influencer and collaborator for Patient Experience teams within PVUs, PVOps, PVFs and PVPs
  • Defines the role and responsibilities of a best-in-class Patient Experience Leader
  • Develops new Talent development model to attract, retain and grow Talents including a complimentary mix of creative innovators and experts in patient & stakeholders engagement
  • Develops a ‘thought leader’ level team that attracts, develops and retains top talent
  • Serves as member of the Global Marketing Leadership Team which will require s/he to
  • Provide regular updates/recommendations on customer experience strategies and implementation
  • Assures that relevant governance and processes for interactions between PVUs, PVOps, PVFs and PVPs are defined and executes the UCB Patient Value Strategy Principles to generate Type 1 experiences
  • Works with partners, consultants, and vendors, ensuring high levels of performance, communications and delivery
  • Executive role requiring 15+ years demonstrated expertise applying strategic thought leadership, driving disciplined execution and facilitating cultural change focused on customer experience, digital, CRM and process improvement excellence
  • Successful candidate must have a demonstrated track record of strategic impact in defining and executing complex customer experience roadmaps with consumer brands – and must have already successfully transitioned to industry and demonstrated impact in translating customer experience best practices within a complex biopharma organization
  • A strong analytical capacity is essential, as is the facility to formulate actionable customer and influencer experience roadmaps – encompassing both digital and analog channels – driving through development and market introduction with clearly identifiable, quantitative results
  • Demonstrated capabilities with process improvement excellence and P&L owner partnership is required; formalized certification with lean six sigma a plus, as is prior P&L responsibility. Successful candidate will have worked in multiple international markets, maintain strong links with the external ecosystem, demonstrate exceptional communications and presentations skills, and have a proven track record of successfully leading through influence in cross-cultural, matrix organizational structures to drive decision-making at the executive leadership level (e.g. PVU LTs, PVOps LT, PVF LTs, Executive Committee)
  • Proven experience leading high level strategic business initiatives at a global or regional level in both consumer and biopharma environments required. Experience of similar magnitude working at the country level a plus
  • Crafting strategies that are within execution capability of the organization
  • Knowledge of the mission-critical technical and functional skills needed to build a world class Patient & Stakeholder Engagement enterprise capability
  • Is able to translate what constitutes “catching up” or “cutting edge” in a manner relevant for UCB
  • In addition, this position will know and stay abreast of developing trends in the industry, enabling continuous improvement and the ability to offer cutting-edge solutions
  • Thinking Holistically - drives organizational collaboration internally and externally to create impact; acts as an inspirational role model to encourage creative collaboration across traditional boundaries to create value; uses a deep understanding of the industry and awareness of future trends to drive forward-thinking and develop long-term perspectives within the organization
  • Working Together - Continuously drives and inspires others to live the UCB Patient Value Strategy principles (From Noise to Signal, From Tasks to Value, Space with Consistency and Helpfulness & Generosity). Is a role model for helpfulness and generosity across the organization; instills a culture of trust that builds on the diversity of internal and external stakeholders to create innovative solutions; develops and inspires new strategies that encourage connectivity and partnerships within the wider healthcare environment; capitalizes on a diverse workforce to maximize performance, creativity and patient value; fosters an organizational climate of inclusion that integrates the best ideas from many varied voices. Instills a culture of trust and respect that builds on the diversity of internal and external stakeholders to create innovative solutions. Capitalizes on a diverse workforce to maximize performance, creativity and patient value
  • Championing Change - communicates a compelling vision that generates excitement, enthusiasm, and commitment to change; proactively searches out opportunities to talk about the vision in both formal and informal settings at all levels of the organization; role-models a sustainable level of resilience and agility; leads initiatives to change the structure, systems, or talent mix of the organization to more effectively support the business strategy; demonstrates mastery of agility in meeting changing conditions; thrives on situations involving risk and uncertainty. Role-models a sustainable level of resilience and agility. demonstrates mastery of agility in meeting changing conditions
  • Gathering & Interpreting Information - creates and fosters a culture that enables insights generation to drive solutions that are aligned to our strategic direction; is well respected inside and outside the organization; is often pursued as a consultant for input, analysis, process support, and direction
  • Delivering Impactful Results - creates and fosters a culture which inspires the setting and attainment of ambitious value-focused targets; fosters a dynamic and flexible approach to ensure that opportunities are exploited and risks managed in a way that protects and builds value; models sound decision making and challenges others to always justify their decisions and actions against value creation; is a consummate networker who can initiate relationships within and between organizations that leverage the strengths and capabilities of all parties. Motivated by results, urgency and personal commitment
  • Learning Through Experience - fosters a culture and mind-set of learning from successes and failures; creates an agile and supportive environment across multiple functions to encourage intellectual curiosity and innovative ideas that create value for patients and the business; is a role model for personal reflection and growth, sharing own experiences and journey to encourage others to develop themselves and strive for excellence; continually expends his or her talents and gifts to the fullest, participating in a variety of initiatives designed to build on strengths; creates a culture that provides space for innovation while ensuring strategic consistency
110

Patient Collections Clerk Resume Examples & Samples

  • Minimum of 3 years of customer service experience handling high volume of calls within a call center environment
  • Call Center experience within a healthcare setting, medical group or hospital setting
  • Prior healthcare experience on Centricity GE system and SAP
  • Extensive related customer service experience in a call center environment, delivering high quality service to a diverse and demanding customer base
  • Patient collections experience (i.e. co-pay, deductible, co-insurance)
  • Experience with Microsoft programs including Word, Excel, and Outlook
  • Proficiency in navigating multiple screens and programs at the same time in order to facilitate problem solving, and other activities that require multi-tasking
  • Ability to hear and speak clearly
  • Position is in a typical office environment
  • Ability to be flexible with working hours given adequate notice. Ability to work overtime as needed
111

Patient Business Representative Resume Examples & Samples

  • Bachelor’s degree or equivalent preferred; high school diploma required
  • 1-2 years experience in hospital billing and reimbursement
  • Knowledge of the hospital information system with emphasis on accounts receivables programs
  • Ability to function independently and prioritize work within established policies
  • Requires good judgment, tact, sensitivity and the ability to function in a stressful environment
  • Ability to maintain confidentiality regarding the patients, their medical histories, demographic and fiscal
112

Patient Enrollment Representative Resume Examples & Samples

  • Handles outbound and inbound calls, providing overview of the program and responding to questions about the program enrollment, encourages immediate assessment of enrolled participants
  • Able to meet established performance metrics that include: Quality, Conversions, and Operational Efficiency
  • Able to overcome objections quickly and accurately
  • Utilizes multi-media resources to accurately process participant information; obtaining all demographic information on new participants and inputs into computer to initiate medical record
  • Tracks productivity as assigned
  • Develops rapport with participants and adjusts to their communication style
  • Provides accurate and compelling information about Alere’s programs and services
  • Handles change in a fast paced, team environment
  • Adheres to company policies and procedures, including business dress code
  • Available to work any shift during operating hours
  • PROBLEM SOLVING
  • Able to apply situational critical thinking skills to resolve customer inquiries quickly and accurately
  • Demonstrates strong organizational and priority management skills
  • Takes initiative on assignments and projects
  • Demonstrates ability to multi-task in a dynamic work environment
  • Able to utilize job aids and reference materials to accurately process participant questions and requests
  • Demonstrates strong attention to detail to meet health care records compliance
  • Works well in an unstructured environment and when faced with new or undefined situations; understands how to assess a situation, how to use tools and resources and when to hand-off for appropriate resolution
  • Assumes personal ownership of his/her results: takes responsibility for and pride in achieving successful results; if goals are missed, holds him/herself accountable for improvement
  • Demonstrates a strong work ethic and appropriate sense of urgency; is committed to seeing tasks through to completion
  • High School graduate or GED equivalent required
  • One (1) to four (4) years’ experience with sales, customer service, telemarketing; outbound sales preferred
  • Knowledge of customer support philosophy and objectives required
  • Successfully meet or exceeded sales quotas in a performance-based workplace
  • Able to use multiple computer applications
  • Able to use ACD telephone system
  • Proficiency in the use of Windows and Microsoft programs
  • Quickly identifies and effectively aligns with different communication styles; is professional and positive in interactions with others and is able to establish rapport quickly
  • Displays fluency when using language (both verbal and written); has a solid knowledge of grammar, syntax and style; utilizes appropriate voice tone, speed and inflection
  • Can speak persuasively while maintaining a positive customer experience
  • Listens for meaning, asks probing questions and considers what others have to say
  • Regardless of outcome, demonstrates exceptional customer services skills that included (but not limited to): courtesy, personalization, acknowledgement/empathy and flexibility
  • Displays drive, energy and initiative
  • Demonstrates personal integrity in dealing with others
  • Demonstrates a strong customer service orientation, and takes responsibility to follow through on commitments to customers
  • Behaves professionally and uses good judgment in all interactions in which he/she is likely to be viewed as a representative of Alere
  • Enthusiastically supports ESS activities, contests and events
  • Shows respect for other members of the team
113

Patient Guide Resume Examples & Samples

  • Helps coordinates patient flow activities related to the main reception desk at the Helen F. Graham Cancer Center including but not limited to greeting and directing patients and physically assisting them into and out of their vehicles and wheelchairs when necessary
  • Assists with coordinating patients and transport vehicles
  • Directs vehicles as necessary to ensure accessibility at the entrance to the building
  • Directs all delivery vehicles to the delivery entrance
  • Coordinates wheel chair activity by ensuring they are kept in the appropriate location and available for patient use
  • Demonstrates compliance with Christiana Care and departmental policies and procedures and mandatory education requirements including but not limited to safety, infection control, attendance and dress code
  • Demonstrates understanding and application of Christiana Care Core values -- caring, excellence, leadership, pride, teamwork, integrity and standards for customer service
  • Demonstrates the ability to formulate and maintain positive working relationships with peers, managers and other members of the health care team
  • Keeps up to date on center and departmental changes as evidenced by attending staff and other essential meetings and/or reading minutes of meetings not attended, seeking clarification as appropriate
  • Demonstrates understanding and support of center wide and departmental changes
  • Demonstrates effective, courteous, and helpful communication skills towards patients, families, coworkers, physicians, and other departmental/hospital personnel
  • Three to five years’ experience in medical office setting, medical reception experience preferred
114

Patient Resume Examples & Samples

  • 4 years' paid media marketing experience
  • Achievement in traditional, digital and emerging paid media space
  • Ability to effectively to multitask and prioritize
  • Strong analytical background
  • Ability to work on cross-functional teams
115

Patient Brand Marketing Senior Manager Resume Examples & Samples

  • Bachelor's Degree in Marketing, Communications or equivalent experience
  • 8+ years of progressive patient marketing, CRM, marketing/brand management, account management and or sales experience in the pharmaceutical industry
  • Creative, innovative thinker with the ability to work effectively across the organization and to foster teamwork
  • Familiar with relationship marketing operational logistics including relational database structures and database management applications
  • Media management experience and competency
  • Proven problem-solving skills
116

Team Lead-patient Collections Resume Examples & Samples

  • Answer complex billing questions from customer service calls and/or correspondence; research and resolve discrepancies and issues related to patient responsibility amounts to obtain and maximize payments and to close accounts
  • Review work assignments daily and participate as necessary to ensure all areas of responsibilities are worked within established time standards, and standard operating procedure (SOP)
  • Support teammates and provide positive, constructive feedback to teammates based on observations and data
  • Handle escalation calls, work flow distribution
  • Collect payments from patient with outstanding balances
  • Review weekly metrics indicating individual productivity, accuracy, performance from the previous week
  • Be the "Go-To" Person and point of contact for designated team mates to assist them in problem solving and issue resolution related to job duties
  • Review claim disputes to verify correct pricing and analyze claim inquiry data to determine root cause of errors; recommend system changes, training and process improvements to prevent future errors; work with both internal and external customers to identify and resolve complex problem
  • Conduct 1:1 meetings monthly with the revenue operation supervisor and each teammate to go over metrics for the month and address/resolve any concerns
  • Ensure effective, efficient day-to-day guidance to team mates
  • Interact closely with supervisor and management on issues staffing, team status, operational bottlenecks, or any other issues that requires a management decision or management awareness
  • Attend and/or lead staff meetings and education activities as requested
  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
  • Consistent, regular, punctual attendance as scheduled is an essential function of this position
  • Minimum of 3 - 5 year billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
  • Global understanding of commercial and government payers
  • Account Resolution, Customer Service, and Collections experience
  • Advanced computer skills and proficiency in Microsoft Office applications (including Word, Excel, and Outlook) required
117

IT Patient Solutions Lead Resume Examples & Samples

  • Orchestrates and defines requirements for Patient Solutions in the USA based units
  • Manage a portfolio of patient and stakeholder technology solutions in the USA ecosystem
  • Continuously refine "what good looks like’ in patient & stakeholder engagement approaches and methodologies
  • Define KPIs for measuring positive patient and stakeholder experiences with UCB’s differentiated solutions
  • Work closely with other UCB departments from project initiation until delivery
  • Builds personalized engagement between customers/stakeholders and the company, using digital technologies
  • Define internal and external technology capabilities for relevant USA based customer/stakeholder experiences and personalized interactions across channels, even when channels simultaneously or when continually switching from one to another
  • Thought leader within UCB’s Technology Practice
  • As a member of the IT Patient And Stakeholder Solution team
  • Provide regular updates/recommendations on customer experience strategies, evolving ecosystem, changing business models and impact on technologies
  • Assures that relevant IT and corporate governance processes are applied and/or developed
  • Successfully establishes trusted relationships with influential organizations; ensures that work is always in the best interests of the company and its partners
  • Senior IT Management role requiring 5+ years demonstrated expertise applying strategic thought leadership, driving disciplined execution and facilitating cultural change focused on customer experience, digital, CRM, multichannel and process improvement excellence. MBA is a plus
  • A strong analytical capacity is essential, as is the facility to formulate actionable customer and influencer technology roadmaps – encompassing both digital and analog channels – driving through development and market introduction with clearly identifiable, quantitative results
  • Demonstrated capabilities with process improvement excellence is required; Successful candidate will have worked in multiple international markets, maintain strong links with the external ecosystem, demonstrate exceptional communications and presentations skills, and have a proven track record of successfully leading through influence in cross-cultural, matrix organizational structures to drive decision-making at the executive leadership level
  • Proven experience leading strategic customer facing initiatives at a global or regional level in both consumer and biopharma environments is welcome.  
  • Knowledge of the mission-critical technical and functional skills needed to build a world class IT Patient & Stakeholder Engagement enterprise capability
  • Can solve even the toughest and most complex problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; uses multiple problem-solving tools and techniques
118

Coord Patient Flow Resume Examples & Samples

  • Has authority to direct all of the team members regarding prioritization and patient flow
  • Becomes a single point person for the Providers, minimizing their interruptions and facilitating communication
  • Assigns patients to rooms following developed flow criteria
  • Monitors room availability, discharges and bedtracking
  • Assures that orders, collections and procedures are coordinated upon admission and discharge
  • Works closely with Charge RN to expedite patient discharges and admissions
  • Is a liaison with other departments and checks on delays in all sub-processes, including lab, imaging, pharmacy and consults
  • Monitors tracking board, updates and assess for delays
  • Current BLS(Basic Life Support)
  • Critical thinking, service excellence and good interpersonal communication skills, ability
119

Patient Engagement Director Resume Examples & Samples

  • Build, maintain, and evolve approaches and standards to incorporate the patient voice
  • Monitor external landscape to ensure Amgen is best-in-class at methods incorporating patient voice
  • Advanced degree
  • 10+ years of experience interacting with and/or representing patients and/or consumers
  • Able to review, evaluate, interpret and present complex data
  • Experience with patient journey or consumer experience framework
  • Experience with the commercial and product development process or disease area expertise
  • Able to set priorities and manage cross-functional teams and complex projects to deliver milestones
  • Experience driving organizational and cultural change
  • Excellent verbal and written communication skills; includes strong interpersonal skills with demonstrated ability to work effectively across the matrix
  • Flexibility to work within a fast changing environment and cope with degrees of ambiguity
  • Strong advisory and influencing skills including senior leadership
  • Foundational marketing skills and business strategy
  • Empathic and passionate individual with the ability to build meaningful experiences with patients/caregivers, understanding the impact of living with a specific disease (Cardiovascular, Oncology, Neuroscience, Bone and/or Inflammation)
120

Patient Engagement Operations Lead Resume Examples & Samples

  • Serve as a member of the Patient Engagement Core team within R&D, to guide and support R&D project and functional teams in identifying, planning and implementing effective patient engagement activities at various stages throughout the medicine life cycle
  • Partner with the PE leader in the creation and management of implementation plans for the key strategic focus areas for patient engagement (PE) activities in research, clinical development and organizational culture
  • Serve as a strategic thought partner to the PE Leader in problem-solving, current and future plans, strategies and budgets
  • Partner with the PE Leader, TAUs and global R&D functions to identify, establish and manage novel, external partnerships to enable direct patient engagement and understanding of patient life experience
  • Represent Takeda R&D in cross-industry initiatives and collaborations to define patient engagement approaches and methodology within the pharmaceutical R&D sector
  • Build alliances and manage relationships with key patient organizations on behalf of R&D and in partnership with TAUs
  • Lead the creation and implementation of internal processes to enable smooth and agile PE activities to be conducted by project teams and to ensure that all legal and compliance requirements are met
  • Lead the development of education, tools and templates to build PE capabilities and expertise within the global R&D functions and project teams
  • Oversee PE activities to ensure they achieve results and meet project objectives
  • Build communication avenues and channels to ensure awareness, connect R&D members and build knowledge across the global organization
  • Act as the main point-of-contact with project and functional teams regarding R&D patient engagement efforts and report progress on achievements with the strategic areas of focus
  • Provide expert counsel for issue resolution and relationship management with patient engagements
  • Support the PE Leader with key initiatives or delegation of responsibilities as needed
  • Minimum BS/BA degree with MS/MBA preferred
  • 10+ years of relevant business experience required; Pharmaceutical experience preferred
  • 6+ years experience project management and leadership experience
  • 6+ years line or matrix management experience
  • Expert project management skills
  • Knowledge of global drug development and interface with commercial organization
  • Experience in operating in a multi-disciplinary drug development environment, including international exposure
  • Experience working within a complex organization and demonstrated ability to work across functions and regions, at all levels where the incumbent may not have direct authority
  • Strong proven leadership capability with developed skills in team building, motivating, and developing people
  • Comfort with ambiguity
  • Self driven and clear track record of delivery
  • Ability to access global information to define global operating strategies
  • Strong proven ability to work from a position of influence to build consensus
  • Strong proven ability to manage large and global change agendas
  • Ability to influence and work effectively with various business partnerships, regions, and cultures
121

Divisional Category Manager Patient Reimbursement & Adherence Services Resume Examples & Samples

  • Partners with brands and Patient Services and Managed Markets organizations to understand needs and develop supplier sourcing strategies for the key patient services including but not limited to hub and reimbursement services, e-solutions, adherence, patient access services and others. Develops holistic view of supplier at holding levels and their relationships with Novartis divisions
  • Understands regulatory and compliance issues related to patient services it Hi-Tech, HIPPA Privacy, Adverse Events and others
  • Provides country-level input to the Patient Access & Market Insights Global Category to inform strategy and target setting
  • Collects and develops insights related to supplier, market, category and internal business data and information for the relevant categories at a country level
  • Secures and facilitates involvement of relevant US xDivisional stakeholders
  • Ensures projects agreed to within the Category Plan are executed on a timely basis in line with the targeted goals and that the identified savings are delivered
  • Partners and gains alignment with business on productivity initiatives utilizing all levers; supply, process, demand and value
  • Segments suppliers identifies key supplier relationships at a country-level
  • Manages of strategic US category supplier relationships as agreed in the supplier segmentation
  • Secures supplier information and feedback from Divisions, sites and Business Partners
  • Manages innovation with strategic Country Category suppliers
  • Owns development and management of US xDivisional contracts and responsible for performance driven contracting strategies for the category as relevant
  • Provides input into the development of the “Category Playbook”
  • Ensures negotiated contracts are clearly communicated to business stakeholders and are consistently applied
  • Monitoring compliance and adherence to Novartis Procurement policies and procedures
  • Ensures US xDivisional supplier issues are addressed and resolved on a timely manner
  • Contributes to other subcategory projects as needed
  • 5+ years of experience in Procurement, category and demand management, as well as negotiating
  • Strong analytical and project management skills
  • High level of organization skills and attention to detail
  • Strong computer skills including proficiency in Word, Excel, and PowerPoint
  • Strong communication skills to interact within all levels of the company, in a concise and clear manner
  • Ability to function effectively in a matrixed organization
122

Patient Accts Auditor Resume Examples & Samples

  • Must have excellent communication skills, customer service skills
  • Medical terminology is a must
  • A good understanding of CPT and ICD-9 coding is preferred
  • Typing, data entry, 10-key, PC, and word processing skills are mandatory
123

Patient Collections Specialist Resume Examples & Samples

  • Negotiate payment plans and other patient arrangements
  • Request write-offs and adjustments to accounts when applicable
  • Document patient feedback, call summary, and resolution in system notes file
  • Create tracking methods and monitor arrangements to ensure receipt of payments
  • Process credit card transactions
  • Establish account priorities based on established guidelines
  • Analyze requests for reactivation
  • Complete special assignments involving A/R research and resolution as assigned
  • Minimum of six (6) months billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
124

Head of Bone Patient Value Unit Resume Examples & Samples

  • Bachelor's Degree or Equivalent, healthcare professional training (MD/DO/NP/PA/PharmD) with some clinical experience preferred
  • Minimum 10 years of pharmaceutical or biotechnology experience, with at least 3 of those years in U.S. biologics and / or osteoporosis preferred
  • Proven leadership abilities in product management and business relationships
  • Experience with injectable biologics is preferred
  • Exceptional presentation skills and the ability to present to large audiences
  • Demonstrated strength in business planning and tactical plan development and execution
  • Extensive knowledge of the dynamics of US healthcare system and patient flow, including an understanding of managed care, pharmaceutical distribution channels, competitive trends and the different channels of treatment and cost
  • Excellent understanding of basic finance, return on investment and profitability analysis
  • Demonstrated ability to influence decisions at all levels included “C Suite” executive level experience and success
  • Experience and success in financial modelling, budget impact models, and other payor and outcomes analysis
  • Demonstrated excellence in developing strategic operating plan development, business management, contract proposal development, negotiation and analysis
  • Demonstrated ability to work and collaborate effectively in a complex, matrixed commercial environment in partnership with other internal/external commercial stakeholders (sales, managed markets, market research, regulatory, medical affairs, global department, public relations, clinical development, etc.)
  • Experience executing strategic brand management initiatives within healthcare, as well as within the generic and branded pharmaceutical sector. Experience in product marketing, portfolio marketing/strategy, and development of executable go-to market plans generated from leveraging key customer insights. Experience with qualitative and quantitative market research
  • Proven track record of meeting tight deadlines and organizational skills to be productive in an environment of competing priorities—ability to multitask with multiple stakeholders while effectively prioritizing
  • Excellent communication, negotiating, and interpersonal skills for a wide variety of audiences including senior management required
  • Innovative leader with strong, demonstrated leadership skills (having an innate ability to lead a diverse and talented team of individuals towards a shared vision – focused on meeting the needs of our customers)
  • Strong communication and interpersonal skills along with the ability to influence others
  • Ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously
  • Demonstrated consistent track record of success and delivering strong sales results
  • Successful people management experience with direct reports and leading teams
  • Demonstrated success in project, vendor, and budget management
  • Effective profit and loss (P&L) management experience
  • Proven experience writing and presenting business plans
  • Willingness/ability to travel domestically. International travel may be required
  • Display solid ethics and a fit for UCB's core values and beliefs
  • Demonstrated excellence in building and developing high performing teams
  • Demonstrated superior account management and project management practices
  • Excellent understanding of biopharmaceutical marketing processes
125

Patient Financial Collector Resume Examples & Samples

  • Requires Associate degree in Business or related field with minimum
  • Requires keyboarding or typing speed of 35 words‑per‑m­inute
  • Requires ability to multi-task
  • Medical terminology and college‑level course work in accounting,
126

Patient Correspondence Senior Analyst Resume Examples & Samples

  • High level of proficiency in the use of Excel, MS Access, and other Microsoft Office applications
  • Proficient in use of macros and VB script within Excel
  • Advanced user of database, financial reporting and business warehouse systems
  • Track record of effectively translating business requirements / requests into efficient reporting
  • Excellent communications, presentation and interpersonal skills
  • Strong ability to rapidly assimilate complex data and make decisions
  • Strong drive for results including demonstrated initiative necessary to anticipate, recognize and solve for challenges/problems
  • Sensitive to deadlines and strive to deliver quality information in a timely manner while handling multiple priorities
  • Must demonstrate customer focus (internal and external), attention to detail, command skills, and ability to deal with ambiguity
  • Able to manage through influence and collaboration
  • Bachelor's degree in accounting, finance, computer sciences
  • Minimum of 6 – 8 years financial analysis, database or related experience
127

Director Patient Assistance Operations Resume Examples & Samples

  • Responsible for the leadership and oversight of all day-to-day program operations
  • A minimum of a BS/BA Degree is required
  • Master’s degree or MBA preferred
  • Health care professional degree or certification (R.N., R.Ph., PA) is preferred
  • Minimum ten (10) plus years of Pharmaceutical management business experience in a leadership role preferably in a patient access service, customer service and / or operations area is required
  • Experience with vendor management including contract negotiations and experience and a proven track record for managing teams is required
  • Pharmaceutical or Medical Device work experience in a regulated or compliance focused area is required
  • Broad, in-depth knowledge of patient assistance program development and implementation is preferred
  • A proven record of leading and developing teams for maximum performance is preferred
  • Ability to think strategically and make sound decisions is preferred
  • Comprehensive knowledge and current expertise of HIPAA, HCC, OIG, Medicare, and Medicaid laws is required
  • Excellent verbal, written, and presentation skills is preferred
  • Computer proficiency is required
  • General finance/budget management skills are required
  • Able to demonstrate excellent partnering skills and the ability to negotiate effectively is required
  • This role is located in New Brunswick, NJ and may require up to 20% domestic travel.Community
128

Patient Placement Coordinator Resume Examples & Samples

  • LI-FW
  • Previous patient flow or house supervisor experience preferred. Also prefer some case management background
  • Minimum of 2 years acute hospital experience within past 5 years
  • Highly developed troubleshooting and customer service skills
  • Able to intervene effectively with staff
  • Able to arbitrate issues and circumstances related to patient movement in a professional manner without assistance
  • Demonstrates basic computer competency
  • Is physically able to remain active for 8 hours covering horizontal and vertical distances without assistance
  • Able to perform multiple tasks using information from multiple sources simultaneously
129

UK Head, Bone Patient Value Unit Resume Examples & Samples

  • You should have a Bachelor's Degree, MSc is preferred or equivalent
  • Experience in pharmaceutical or biotechnology organisations, ideally in biological, rheumatology or Osteoporosis
  • Team leadership and leadership in launching new products and driving efficiency in a complex heath care system
130

Assistant Patient Value Practice Real World Evidence Resume Examples & Samples

  • Handles all telephone calls, e-mails and correspondence up to conclusion; assesses priorities; follows up on them in accordance to urgency; takes messages; organises, co-ordinates and keeps track of agendas/appointments in view of efficient time management and well-balanced workload
  • Acts as liaison between manager and staff; between external/internal contacts
  • To carry out practical organisation of meetings, events and business trips
  • Ensures convening of meetings (internal/off-site); ensures logistics (meeting rooms, catering, technical support, tele/video conferences)
  • Provides administrative support during the meeting to all participants; drafts minutes and ensures follow up of all actions or decisions; ensures and follows-up on the signing, approval of key documents; ensures distribution of required information and documentation to managers and all those who are concerned
  • Organises business trips taken into account time differences and optimum time-spending: ensures travel booking (travel requests to BCD), travel itinerary, prepares programmes
  • Orders office supplies, brochures, books
  • To process all kinds of data and documents
  • Checks and follows up files (e.g. expenses notes, payments, contact lists, in/out document track system, distribution lists, contracts, budget overview, planning overviews)
  • Searches, centralises, compiles, tracks, controls information and data (internal/external; intranet/internet); loads documents on sites
  • To resolve varying practical problems e.g. unexpected deadlines, frequent rescheduling of agendas, last minute requests, complaints, sensitive matters, unpayments etc
  • To report to the manager on the status and progress of activities and on problems resolved
  • Focuses on service orientation and customer care
  • Co-operates with view on relationshipbuilding on high level and on the long term
  • Speaks fluently English and French or Dutch
131

MTM Patient Engagement Coordinator Resume Examples & Samples

  • Available to work various shifts, including evenings and weekends
  • Ability to evaluate information from both oral and written sources
  • Understand and articulate the pharmacist’s clinical role in the care of patients
  • Detail oriented, including ability to follow step-by-step instructions and enter data accurately into MTM database
  • Ability to provide excellent customer service with a can-do attitude
  • Proven record of excellent attendance and punctuality
  • Proven ability to work independently in a collaborative environment
  • Compliance with Cardinal Health MTM Telecommuting Agreement
  • Contact patients to introduce and explain the benefits of the MTM program
  • Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions
  • Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
  • Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely
  • Accurately document all discussions with patients and schedule follow-up appointments as needed
  • Update patient demographic information in the MTM platform
  • Obtain correct/up-dated health care provider contact information
  • Provide outstanding customer service
  • Place onboarding confirmation calls to new MTM Solution customers
  • Perform auxiliary functions essential to the efficient operation of the department
  • Comply with the MTM Telecommuters Policy, which may include site check of remote work-space
  • Meet productivity and performance expectations set forth by manager
132

Associate Director, Patient Reported Outcomes Resume Examples & Samples

  • Develop questionnaires and conduct expert interviews and patient interviews
  • Develop study designs, analysis of plans, reports, and publications
  • Developing new and repeat business
  • Developing and directing PRO studies and other consulting projects
  • Ensuring client needs, timelines, and budgets are met
  • Managing staff members; and ensuring that the department’s financial objectives are met
  • The Associate Director should have 8 to 10 years of experience working with biopharmaceutical and/or medical device companies and have experience in PRO development and validation, PRO instrument assessment and selection, and other disciplines relevant to PRO studies
133

Director of Patient Marketing Resume Examples & Samples

  • Lead a team of marketers to drive key business metrics
  • Grow the team through hiring and training
  • Set team strategy through analysis of historical marketing data
  • Own relationship with operations and forge strong communication and service level agreement (SLA) between marketing and operations
  • Forecast and present to senior management and help the company achieve greater marketing success
  • Plan and execute the marketing strategy focused on product adoption and overall success of our existing patients
  • Measure the success of these campaigns and optimize your approach based on the resulting data
  • Advocate internally that all teams solve for the patient - You are their biggest fans within the company and understand that their success and happiness mean our success and happiness!
  • Develop the strategy and processes to scale output content
  • Make data-driven decisions to move the team and our content forward and hit company goals
  • Serve as an evangelist for our message, brand, and content through thought leadership and blogging/speaking
  • Ensure all marketing stakeholders' needs are met
  • Keep the team up-to-date with the latest trends in marketing
  • BA/BS or equivalent working experience
  • Past experience in communications, marketing, analytics or related field
  • Leadership experience with excellent communication skills, both written and verbal
  • You must be analytical and able to extract meaning from data and use this to optimize a team's approach and a company's forecast
134

Consultant for Patient Portal Resume Examples & Samples

  • Leads client meetings and events to meet desired objectives
  • Establishes trusted relationships with all levels of service lines/department inside the client organisation(s) and within Cerner project team
  • Independently completes current state analysis and capture baseline metrics
  • Explains Solution capabilities within the context of business processes within a service line/department
  • Works with the client to obtain data collection materials in a timely manner
  • Develops future state service line/department workflows using the Solutions leveraging Cerner recommendations
  • Provides expert solution knowledge and troubleshooting services in complex client environments
  • Successfully able to use analytics to drive end-user adoption
  • Updating tasks on the project online SharePoint on a weekly basis
  • Proactively identifies and escalate issues and risks to the project team, and help mitigate issues and risks
  • Stays current on Solution development and utilises latest functionality and content on projects
  • Contributes to the advancement of the solution and its effectiveness
  • Maintains a high level of professionalism
  • Excellent knowledge on Microsoft Office suite
  • Ability to learn new processes, tools and technologies
  • Logical and analytical thinking, troubleshooting skills, and strong attention to detail
  • Able to prioritise and manage large workload, and meet adapting deadlines
  • Displays exemplary organisational skills
  • Ability to present in front of large audiences
  • Flexible when it comes to working hours
  • Ability to facilitate meetings and events
  • Ability to travel up to 60%
  • French language skills
  • Previous experience of working in a healthcare IT organisation
  • Previous experience of working with database
135

Patient Svcs Rep Resume Examples & Samples

  • One year general office experience, medical setting preferred
  • Ability to type a minimum of 25 wpm with minimal errors
  • Excellent keyboarding skills
  • Knowledge of personal computer helpful
  • Experience with other office equipment helpful
  • Knowledge of medical terminology helpful
136

Patient Account Coordinator Resume Examples & Samples

  • Coordinates access to therapies, schedules and conducts appropriate follow-up, and facilitates access to appropriate support services
  • Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support
  • Works on problems of limited scope. Follows standard operating procedures in analyzing data from which answers can be readily obtained. Builds stable working relationships internally
  • Learns to use professional concepts; applies company policies and procedures to resolve routine issues
137

Patient Advocacy / Patient Affairs Manager Resume Examples & Samples

  • This role will need to build relationships with patient groups & all other stakeholders based on values of trust, respect and transparency so that patients systematically participate in all aspects of clinical development, healthcare delivery & decision making
  • Support patient access to medicines by working with patient groups to help determine the value of innovation and address access barriers at an EU policy level
  • Facilitating capacity building and educational activities for patient groups so that the voice of patients is strengthened and organisational development encouraged across Europe
  • Supporting medicines usage and improving medicines adherence by working with patient groups to deliver optimal patient information and materials
  • Leadership role to ensure strategic plans and relationships with key patient groups are aligned, coordinated and maximise efficiencies between central teams and local country affiliates
  • Lead the implementation of a coordinated country patient group strategy aligned with Amgen’s overall EU patient group strategy through the IPAN
  • Support and contribute to best practice sharing within the IPAN Help ensure a clear understanding and implementation of Amgen’s policy of interacting with patient groups to ensure best governance and compliance
  • Monitor the external environment with respect to patient groups and inform the company of future trends
  • Co-ordinate transparency efforts related to working with patient groups at EU level
  • Represent the voice of patients in a complex matrix environment involving medical, value access & policy, marketing, communication, public affairs and R&D teams
  • Previous work experience in a patient advocacy role ideally within the pharmaceutical or consultancy industries or from within an external patient group
  • Expertise in communication and public affairs and/or patient advocacy
  • Experience of working autonomously within a matrix environment and networking across a variety of internal departments
  • Ability to build relationships and strategic alliances with external and internal audiences
  • Strong interpersonal skills, being politically astute & results orientated
  • Challenging the status quo and being able to think outside of the box
  • Be able to navigate complexity
  • Excellent written and verbal communications skills (English)
  • Ability to assimilate complex medical knowledge and communicate to non-medical audiences
138

Director, Patient Solutions Center Resume Examples & Samples

  • Provide leadership for the UCBCares solution center as well as strategic direction for UCBCares services including patient services, financial support programs, case management support and other related support programs
  • Direct and advance the transformation of the infrastructure and capabilities needed in a patient-centered culture that will improve patient and healthcare professional loyalty, improve clinical outcomes and increase provider and staff engagement
  • Functions as a subject matter expert on all aspects of the solution center, patient support services and will collaborate cross functionally to design and implement programs that support UCB patient experience and value objectives
  • Collaborates with UCB leadership and senior commercial operations colleagues to drive a culture of patient and provider engagement and the adoption of best practices aimed at patient experience
  • Develop performance dashboards and interpret data and insights for purposes of assessing patient experience, market trends, program utilization, and performance against defined KPIs. Provides monthly and year-to-date trend analysis on patient/provider experience data to leadership and key stakeholders
  • Assures timely communication of patient/provider feedback, partner results, progress to date with pre-established goals and action plans towards improving the overall patient experience
  • Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with patients and all customers, peers, and the community at large
  • Conducts self in a professional, respectful and courteous manner during all interactions
  • Works effectively and collaboratively with others toward common goals
  • Requires 10+ years of experience within the biotech/specialty pharmaceutical/pharmaceutical industry
  • At least 3+ years of proven experience working with or in a HUB operations, with direct experience in the development and deployment of patient services and solutions
  • Entrepreneurial spirit, insatiable curiosity and an established track record of hard work and dedication to results
  • Collaborative, team-oriented approach to work and team
  • “Patient First” customer service orientation. Proven innovator with a track record of generating new, strategic ideas and opportunities to expand services beyond traditional ideas from conception to results
  • Excellent analytical (qualitative and quantitative), strategic thinking, creativity and problem solving skills
  • Ability to influence senior management with accountability for decision making and comfortable in a consensus building environment
  • Strong senior leader with a proven track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results
  • Experience with brand planning process, able to translate brand, disease state, and business drivers into patient support programs and operational requirements
  • Knowledge of biotech/specialty pharmaceutical/pharmaceutical market and emerging trends
  • Specific knowledge and experience in Medicare Parts A-D, Medicaid, and private payer policies, reimbursement process, health policy, areas of coverage, payment, coding and, Specialty Pharmacy preferred
139

Patient Rep Resume Examples & Samples

  • The hours for this position are Monday - Friday 9:30 a.m. - 6 p.m.**
  • Post High School education
  • Previous computer entry experience with ability to learn new applications and work processes
140

Specialist, Insulins Patient Marketing Resume Examples & Samples

  • Print Operations and Inventory Project management and support
  • Management of Toujeo marketing assets for POA and Project Symphony
  • Implement the MCM / digital assets project plan
  • Manage the Franchise video asset library
  • Successful management and timely approvals for RC
  • Management of A1C champions and Health Fairs
  • Support ISI updates and regulatory changes across all assets
  • Budget adherence and management
  • Minimum of 2+ years of industry and/or project management experience required
  • Strong cross-functional written and verbal communication skills; ability to network with different functional groups and integrate cross functional deliverables
  • Strong analytical skills and business acumen specific to operational activities and product launches
  • Willingness to work in fast paced and dynamic team environment with ability to manage multiple projects concurrently
  • Knowledge of Diabetes marketplace as well as pharmaceutical marketing preferred
  • Proficiency in Microsoft Office Products (Word, Excel, Powerpoint) and Microsoft Project required
141

Patient Centered Medical Home Practice Manager Resume Examples & Samples

  • Travel in the state of Texas. The Service Delivery Areas are Hidalgo, Nueces, Harris, Central and NE, Texas*
  • Assign newly eligible patients to qualified community based care coordination organizations, and ensure patients are matched to a community based Care Coordinator within 7 days
  • Ensure all patients have an initial assessment completed and initial care plan goals are documented within 30 days of enrollment date
  • Support community based Care Coordination to ensure Accountable Care and Medical Home eligible patients see their PCP and/or Behavioral Health provider at least every 90 days, or as needed to meet care plan goals. If required, ensure Care Coordinators accompany patients to appointments
  • Ensure Care Coordinators meet with patients before scheduled practice visits and medication compliance is reviewed
  • Help PCP by providing lists of current care alerts, information on medication compliance, updates on referral results and other priority issues
  • Ensure there is structured follow up post visit including follow up with specialists to ensure referrals to specialist appointments are completed and specialist visit documentation is provided to PCP timely and the patient returns for a primary care follow up visit. Proactively track and report referral status
  • Ensure all required Referrals including referrals to community based services are completed timely and all referral follow ups are completed within 30 days and tracked to completion
  • Monitor results of Care Coordination across the population to ensure gaps in care are being completed
  • Coordinate with local hospitals and community agencies to ensure all patients discharged from an emergency visit or inpatient stay have a safe Care Transition to see a clinician for follow up care within 7 days of discharge date
  • Collaborate with the entire care team to identify and address barriers to care
  • Ensure patients receive face to face Individual Support, Family and Caregiver Support as needed to meet priority goals in the patient’s care plan
  • Coordinate support needs for patients using available clinical resources and community based Care Coordinators for education and outreach
  • Use the Population Registry to monitor care for high risk patients, plan visits, track follow up and ensure open care opportunities are addressed
  • Assist practices in creating work flows to optimize care delivery, introduce best practices improvements, and evaluate outcomes using rapid cycle improvements PDSA methods
  • Review Population Registry updates daily to identify any unplanned ER visits or Inpatient admissions and ensure safe care transitions for patients to return to primary care within 7 days of discharge date
  • Measure and monitor success of outreach and develop strategies to simplify processes and ensure optimal care for patients. Collaboratively establish with practice clinical leadership measurable goals for each cohort to increase access, address current care opportunities and reduce adverse events
  • Support practice in implementing process improvements to assist the practice in becoming a certified Medical Home, if desired by practice leaders
  • Collaborate with plan Chief Medical Officer and patient care teams as needed. Participate in clinical team daily huddles, operations reviews with Accountable Care Consultant/Analyst, case conferencing with patient care team, and monthly JOC meetings with community based organizations, practice and hospital leaders to report progress on high risk patients and overall progress against goals
  • Support clinical operations across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating)
  • Engage in case management and coordination of care, supporting Service Coordinator team members
  • Plans, organizes, and oversees staff to ensure timely completion of assessments
  • Oversees the department's daily staffing requirements to meet program standards
  • Implements and interprets organizational policies and procedures, reviews work of staff to ensure that policies and guidelines are appropriately applied
  • Other duties as assigned to support team
  • Current, unrestricted RN license in the State of TX
  • Minimum of 3+ years of experience as a manager
  • 3+ years of RN experience of in a hospital setting, acute care, direct care case management, home health care, or clinical experience in acute / rehab / or long term care setting
  • Experience as a Care Coordinator working within a practice as part of the clinical team
  • Experience caring for patients with chronic conditions
  • Ability to lead community based Care Coordinators and caregiver supports
  • Demonstrated supervisory or management experience with responsibility for team performance management
  • Solid experience with MS office including Word, Excel and Outlook with proficient ability to navigate in a Windows environment
  • Strong organizational skills and multitasking abilities will be keys to success
  • Prefer Guided Care Nurse Certification*
  • Spanish fluency helpful
  • Experience / exposure with discharge planning
  • To become recognized professionally as a Guided Care Nurse, a candidate with a nursing degree and a current license must complete an accredited online Guided Care Nursing course. Upon completion of the course, the nurse is eligible to take an online examination leading to the American Nurses Credentialing Center's new Certificate in Guided Care Nursing. Please note that the ANCC Certificate is not a certification, but rather a one-time recognition of professional achievement
142

Patient Enrollment Representative Resume Examples & Samples

  • Respond to incoming patient sales inquiries via telephone, written, facsimile requests and web based inquiries in a prompt and courteous manner
  • Communicate the advantages of Alere policies and programs to patient related requests. Provide patient with appropriate program marketing materials electronically and via US Mail
  • Qualify customer needs and requests. Update Alere systems with new lead information, notes, track and ensure that leads are addressed in a timely manner
  • Review details and expectations about the physician referral with patients to help clarify patient, physician and AHM program responsibilities
  • Act as the enrollment specialist to proactively assist patients and families/caregivers as they move through the application process. The PER is the main point of contact for the patients providing them direct access for asking questions, raising concerns and navigating through to placement
  • Act as the patient’s advocate by working in conjunction with all Departments to ensure approval of the necessary supplies/services in a timely fashion
  • Understand how to communicate patient benefit coverage including co-pay obligations. Gain patient commitment to proceed with meter placement with patients who qualify for fast tracking
  • Work collaboratively with peers, support staff and other Alere departments including regional sales staff
  • Have a broad understanding of Alere policies and procedures related to both patients and clinics
  • Maintain accurate record of all patient interactions by updating and notating the appropriate patient and clinic systems
  • Resolve customer concerns and complaints in an expeditious and tactful manner per corporate standards
  • Demonstrate proficiency and accuracy in Alere operating systems directly related to specific job function
  • Perform various clerical duties to include, photocopying, data entry, faxing, scanning and assembling marketing materials
  • Associate degree or equivalent combination of education and experience
  • Two to three years general office, data entry or customer service experience
  • Dependable, detail oriented and ability to work with daily quotas
  • Teamwork Oriented
  • Ability to effectively communicate (both oral and written) with other members of the health care team and patients in a professional manner
  • Ability to adapt quickly to changing priorities, remember and recognize codes, and keep up with daily quotas
  • Microsoft Office (Excel, Word, Outlook)
  • Position requires heavy telephone contact with program participants (up to 90%)
  • Excellent interpersonal and phone etiquette skills
  • Ability to provide superior customer service and meet customer satisfaction expectations
  • Detail & Team Oriented
  • Strong Computer/Software Skills
  • Communication & Writing Skills
  • Organization/Time Management Skills
  • Human Relation Skills
  • Proficient in Windows based applications and Internet
143

Patient Monitor Technician Resume Examples & Samples

  • Previous Direct Patient Care experience preferred
  • Fluency in English language, including ability to read and write in English
  • Capable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty
  • Ability to communicate effectively with patients using a microphone and headset
  • Ability to communicate with hospital staff and respond quickly to patient behavioral changes
  • Basic computer operation skills
  • Basic Microsoft windows experience
  • Efficiency in multitasking
  • Ability to prioritize simultaneous situations
  • Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software
  • Maintains visual observation at all times. Verbally redirects patient over digital 2-way audio device that is in patient room. Immediately summons the nursing staff if the patient requires assistance
  • Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN
  • Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment. Arranges meal break times with nurse and informs nurse prior to leaving monitoring station for any reason so that relief may be provided to ensure constant patient observation
  • Provides patient with explanations as necessary, but does not counsel or provide opinions. Demonstrates behaviors in line with Service Excellence
  • Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Assures patient environment safety. Seeks assistance with removal of any potential safety hazard from room and reports findings to Charge Nurse
  • Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs
144

HBV Marketing, Patient Promotions Resume Examples & Samples

  • Leading the development and execution of branded and unbranded patient promotional portfolio
  • Setting goals and targets aligned with brand priorities
  • Implementation of integrated media plan and ROI assessment
  • Managing vendors and other external resources in the development of tactical plans
  • Gaining approval for marketing materials through internal review process including management reviews and Med-Legal-Reg. Secures final production
  • Work cross-functionally with Sales, Legal, Regulatory, Medical, Managed Markets and other key internal stakeholders
  • Manages budget and project timelines
  • Strong interpersonal skills with ability to lead, interact with focus, and drive consensus among internal and external stakeholders from a variety of backgrounds, disciplines and departments
  • Proven project management skills, tactical development, planning, and execution, and prioritization among competing business needs
  • Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing are required
  • Ability to think critically through complex business problems, offer solutions and clear point of view
  • Track record of successful pharma/biotech patient/community marketing with an understanding of expense budget planning and tracking
  • Experience managing and working within cross-functional teams or work groups
  • Demonstrated understanding of pharmaceutical regulatory requirements and impact on development of marketing materials is required
  • 6+ years of experience
145

Zone VP Patient Recovery Acute Resume Examples & Samples

  • 8+ years of medical device sales
  • Sales management experience, including the supervision of direct reports strongly preferred
  • 3+ years in team selling environment
  • 3+ years sales leadership experience in the hospital acute care environment
  • Strong background and understanding of healthcare reform, competitive landscape, and implications for customers
  • Ability to influence & drive cross-functional teams with or without direct authority
146

Account Rep, Patient Recovery Resume Examples & Samples

  • Minimum of two years of documented outside sales success in a competitive, sophisticated environment, preferably tangible products (i.e. office equipment, copiers, payroll systems, information systems)
  • Evidence of top sales achievement with experience in multilevel account management is required
  • A demonstrated track record for meeting and exceeding sales objectives
  • Previous history of quota attainment
  • Documented history of exceeding customer requirements
147

Patient Intake Supervisor Resume Examples & Samples

  • Provide communication and follow up to ensure colleagues are fully informed of all new information related to products, processes, procedures, customer needs and company related issues, changes or actions
  • Recommend process and procedure changes to improve efficiencies
  • Assist with communication between internal departments, branches and billing centers
  • Manage escalation calls
  • Assist with hiring, coaching and performance appraisals
  • Provide leadership and ongoing feedback for a team of call center representatives to ensure customer satisfaction
148

Team Lead Patient Collections Resume Examples & Samples

  • Coordinate daily work of team and participate as necessary to ensure work is completed accurately and compliantly within established timelines
  • Assist teammates with issues on daily tasks and production
  • Participate on team for the development and implementation of process, system, and workflow changes
  • Partner with IT to create tickets and to identify and test solutions
  • Respond to pharmacy management and/or teammates’ questions on process and technical improvements for cash posting and related problem resolution
  • Perform periodic quality review of teammate work including but not limited to accuracy of posting, cover sheets, updating and review of cash posting spreadsheet, tracking and processing of 835 files
  • Resolve bank reconciliation issues
  • Train, motivate, coach, and develop teammates
  • Identify issues and opportunities for overall team training; facilitate process changes
  • Collaborate with supervisor as requested on hiring decisions, teammate retention, professional development and training opportunities; provide performance feedback as requested
  • Other duties and responsibilities as assigned including but not limited to
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
  • Demonstrated time management skills and ability to work independently, handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through
  • Highly organized and deadline oriented with demonstrated attention to detail
  • Demonstrated willingness, desire, and ability to develop teammate performance
  • Demonstrated ability to motivate a team with confidence in work processes and goals
  • Strong customer service skills and commitment to service excellence-proactively communicate and respond promptly to teammate needs
  • Bachelor’s degree in Business, Accounting, or related field is preferred
  • Minimum of two (2) years’ prior experience in healthcare or insurance performing billing, collections, and/or cash posting job functions required
  • Intermediate computer skills and proficiency in Microsoft Office applications (including Word and Outlook), with advanced proficiency in Excel required
  • Basic understanding of EDI terminology -Basic awareness in: virtual private networks, Internet protocols, and multi-tier environments
  • Knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding preferred
149

Manager Out Patient Children s Imaging Center Days for the Hospitals of Providence Resume Examples & Samples

  • 3 years of experience in healthcare with at least 1 year in a supervisory role
  • Successful and verifiable sales and/or patient volume growth experience
  • 1 year clinic management experience preferred
150

Patient Acnt Rep-es Resume Examples & Samples

  • Screen patients for eligibility programs on the state and Federal levels
  • Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
  • Start the application process when possible
  • Advise patients of the appropriate assistance program(s) to best suit their individual needs
  • Provide detailed instructions to patients in regard to securing all available program benefits
  • Advise patients of program time limitations and ensure that all deadlines are met
  • Complete all necessary steps in locating patients and involving the outside field staff when necessary
  • Obtain all necessary information from patients upon the initial contact when possible
  • Record thorough and accurate documentation on patient accounts in the CUBS system
  • All documentation in the CUBS system should be clear and concise
  • Maintain a positive relationship with patients throughout the entire application process
  • Assess the status and progress of applications
  • Contact government agencies when necessary
  • Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained
  • Maintain good working relationships with state and Federal agencies
  • Resolve accounts in a timely manner
  • Meet daily productivity goals and objectives as assigned by management
  • Maintain a neat and orderly work station
  • Assist with other projects as assigned by management
151

Patient Acnt Rep-rm Resume Examples & Samples

  • Handle inbound calls from patients as well as make outbound calls to patients through our automated dialer
  • Assist patients with their account, which includes setting up payment arrangements; taking payments over the phone; identifying and gathering new insurance information, screening for charity, answering patients questions, and resolving any of the patients account issues, etc
  • Maneuver between several different software systems
  • Clerical duties, such as processing mail, light skip-tracing
  • Verify insurance and follow-up with pending insurance
  • Maintain accurate and up to date information in the account notes
  • Meet specified goals and objectives as assigned by management on a regular basis
  • Maintain confidentiality of account information at all times
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
  • Maintain awareness of and actively participate in the Corporate Compliance Program
152

Patient Serv Rep Onsite Resume Examples & Samples

  • Review the hospital census or utilize established referral method to identify self-pay patients on a daily basis
  • Initiatethe application process when possible
  • Identifies specific patient needs and direct them to the appropriate agency for assistance
  • Introduces the patients to MedAssistservices and informs them that we will be contacting them on a regular basis about their progress
  • Provides transition, as applicable, for the backendPatient Account Representatives to develop a positive relationship with the patient
  • Records all patient information on the designated in house screening sheet
  • Document the results of the screening in the onsite tracking tool and hospital computer system
  • Identifies out-patient accounts from the census or applicable referral methodthat are designated as self-pay
  • Reviews system for available information for each outpatient account identified as self-pay
  • Screens patients on site as able. Attempts to reach patient by telephone if unable to screen on site
  • Document out-patient accounts when accepted in the hospital system and on site tracking tool
  • Outside field work as required
  • Maintain a positive working relationship with the hospital staff of all levels and departments
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the patient account representatives as needed (discharge dates, balances, itemized statements, medical records, etc.)
  • Keep an accurate log of accounts referred each day
  • Maintain a neat and orderly workstation
  • Previous customer service experience preferred
153

Patient Serv Rep Onsite Resume Examples & Samples

  • Review the hospital census or utilize established referral methodto identify self-pay patients on a daily basis
  • Prefer Bachelor’s degree
  • Prefer 3 – 5 years experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent
  • Prefer previous customer service experience
154

Senior Manager Patient & Provider Services Resume Examples & Samples

  • 5+ years of experience in the pharmaceutical/biotech industry
  • Previous experience in a patient services, operations, and/or marketing function in a specialty market
  • MS experience
  • Ability to effectively influence a team in a matrix environment
  • Outstanding interpersonal skills, including building strong working relationships
  • Strong analytic skills to evaluate trends and identify opportunities for program improvements
  • Demonstrates initiative, teamwork and accountability
  • Superb communication skills; oral and written, including presentation skills
  • Ability to adapt to change and react constructively in a high-energy and fast paced environment
  • Ability to interface cross-functionally both at the field level and with internal corporate functions to manage the infrastructure needed to support the team
155

Patient Attendant Resume Examples & Samples

  • Transports patient's to the various areas. To anticipate potential problems and to determine the mode of transportation so that the activity can be completed in a timely manner while providing total safety to the patients. This includes transporting those patients with equipment such as IV's with and without IV pumps, chest tubes, urinary catheters/drainage bags, etc
  • Observes patients while being transported and responds to any evidence of patient difficulty and initiates proper action such as CPR, notification of appropriate personnel, etc. Assists with call light notification
  • Properly identify all patients before transporting patients
  • Prepares, cleans and stores transport, oxygen and other related equipment, supplies or office/patient areas
  • Provide proper procedures for transportation of oxygen equipment whether it be E cylinders with the corresponding holders or the liquid oxygen strollers
  • May be required to perform routine clerical or laundry related job duties
  • Requires a high school diploma or the equivalent with the ability to read and write the English language as well as the ability to comprehend alphabetical and numerical filing systems. Must be able to communicate with others in English
  • Radiology: Requires CPR Certification
  • 1 year of general work experience is preferred
  • Experience in healthcare or vo-tech training as a PT aide or nurse aide is preferred for the Jim Thorpe Rehab Center
156

Director, Patient Marketing & Advocacy Resume Examples & Samples

  • Demonstrate BMS Behaviors while providing strong leadership and professional development for the Patient Marketing and Matrix Team
  • Demonstrate proficiency marketing competencies
  • Proficiently direct and manage partner agencies to translate marketing objectives into strategically aligned initiatives
  • Demonstrate strong project and financial management skills including the ability to manage multiple projects simultaneously with competing timelines and priorities
  • Clearly and effectively communicate ideas both orally and in writing
  • BA, BS or equivalent degree required
  • A Masters in Business Administration or other advanced degree preferred
  • At least 10 years of pharmaceutical marketing experience or equivalent health care experience preferred
  • A proven track record of effectively and efficiently driving performance within a matrix organization, with ability to build alignment and collaborative working relationships
  • The development and implementation of successful marketing strategy and plans
  • Strong analytical, organizational and interpersonal skills with proven product and project management experience
  • Acting with a sense of accountability and urgency; the creation and execution of consumer promotional materials and successful implementation with the field sales
157

Perinatal Patient Edicator Resume Examples & Samples

  • One (1) year health education experience preferred
  • Certification by ICEA, Certification in Lactation Support/Education or equivalent is also preferred
  • Bachelor's degree in Nursing, Health Education, or related field is desired
158

Associate Director for the Center for Patient Derived Models Resume Examples & Samples

  • Support the Director in setting the scientific and strategic directions as well as the operational priorities for the Center
  • Oversee and manage the daily activities of the CPDM including hiring, training and supervising CPDM staff and purchasing / maintaining equipment. Staff will include other scientists, technicians, clinical research coordinators and bioinformatics analysts
  • Oversee and coordinate the operational activities of the Center’s technical, clinical research coordinators, and bioinformatics groups
  • Anticipate, identify and resolve any project issues on an ongoing basis
  • Work closely with faculty and staff to coordinate efforts, prioritize resources, and implement CPDM collaborations
  • Assist in grant and manuscript preparation and fundraising material development for the Center
  • Develop business plans, strategic plans and partnerships, prepare annual reports, assist with budget management, and give presentations on CPDM progress and science as needed
  • Interface with biopharmaceutical and diagnostic companies to integrate new technologies and projects within the CPDM (e.g. new functional diagnostic platforms, novel cell handling and testing technologies)
  • Five years of lab management experience preferred
  • At least 10 years of experience in laboratory science with at least several years experience creating or working with cancer cell lines, patient derived xenograft models, genomics and/or molecular biology research
  • Experience with range of model methods preferred (organoids, orthotopic PDX, spheroids) as well as models from different organs/lineages (e.g.leukemia, breast, brain tumor models) is preferred
  • Proficiency with basic computer applications (Microsoft word, Excel, PowerPoint, Access Database, etc), and familiarity with genomic technologies applied to model systems
  • High degree of organization and self-motivated; individual must work well in a rapidly evolving research environment
  • Strong project management and supervisory skills
  • Ability to work closely and effectively with a diverse group of individuals from trainees to senior leaders in both academics and industry
159

Admin Sup-patient Placement Resume Examples & Samples

  • Utilizes leadership skills and management abilities in collaboration with other health members to ensure efficient operation of hospital
  • Represent hospital administration in their absence
  • Coordinate for administrative, clinical and staffing operations by using variable staffing plans
  • Uses knowledge and expertise to make appropriate decisions
  • Communicate by utilizing verbal, written and interpersonal skills to coordinate activities with health team members
  • Communicates and collaborates with other department managers concerning specific issues
  • Facilitates and coordinates interventions for patients/families in crisis situations
  • Provides support and coordinates intervention in crisis situations
  • Facilitates conflict resolution with patients and families in absence of Patient Advocate
  • Acts as a public relations representative to all hospital customers, promoting positive guest relations (may include notary public, Eucharistic minister)
  • Enhance physician satisfaction by collaborating and cooperation with medical staff
  • Informs appropriate manager or department for follow up
  • As a role model, is responsible for self-development
  • Serves as a role model through professional development, management/leadership, communication skills, committee involvement, and attendance at Leadership and Administrative Supervisor meetings
160

Patient Account Coordinator Resume Examples & Samples

  • Makes contact with patients, insurance companies and other providers to coordinate activities related to pre-certifications and referrals
  • Maintains a working knowledge of insurance to achieve objective of furnishing prompt, accurate information to the correct party
  • Schedules patients for ultrasounds, mammograms, and other tests and procedures
  • Schedules referrals of patients to outside physicians
  • Completes proper documentation for pre-certifications on each patient and enters relevant information into the computer and the patients’ medical record
  • Remains knowledgeable of physicians’ schedules at all times to assure surgeries and procedures are scheduled in conjunction with the physicians’ schedules
  • Assures that all activities related to the pre-certification process and referrals are within established procedures an off acceptable quality
  • Posts charges on patient accounts
  • Posts checks received
  • Assures that all financial aspects regarding hospital fees, physician fees, insurance filing and schedule of payments are discussed with the patient
161

Senior Manager Patient Advocacy Resume Examples & Samples

  • 1) To support patient recruitment to BioMarin clinical programs. By identifying and engaging with patient advocacy and other third party organizations. By raising awareness of clinical studies and enrolment opportunities amongst the relevant patient communities
  • 2) Development and implementation of specific patient advocacy programs and activities, including patient educational and clinical trial recruitment materials and regular patient updates aimed at patient recruitment and retention
  • 3) To serve as the relationship manager for key patient advocacy organizations in partnership with other functional areas. Will liaise with patient communities and internal stakeholders at BioMarin (clinical operations, clinical science, commercial, market planning, medical affairs)
  • 4) To represent and incorporate the patient voice into the clinical development process through internal group discussion and decision making
  • Initiate, build and maintain compliant and impactful relationships with patient advocacy organizations, associations and external stakeholders in therapeutic areas of interest to BioMarin
  • Represent patient advocacy on Program Study Team and other cross-functional teams, partnering with teams and advocating internally within BioMarin for the role and importance of third party alliances and ensure patients’ needs and insights are considered
  • Gather and disseminate information to inform strategic decisions of product development teams. Collaborate with local/regional affiliates to ensure relevant information is shared
  • To external organizations and patient community, serve as a liaison for BioMarin, responding to issues, needs, concerns, and requests in an appropriate, coordinated and timely fashion
  • Create program-specific patient advocacy strategic plans
  • Identify/profile key patient organizations and related groups in therapeutic areas of interest to assess capabilities, leadership, mission, initiatives, and areas of mutual interest. Identify needs and opportunities to support relevant organizations to advance common interests and help organizations to develop the resources they need to advocate for their own disease (eg, training programs, patient advocacy summits)
  • Coordinate projects with external consultants as needed or appropriate
  • Participate in the development of patient recruitment strategies and trial-specific patient materials that support project teams in clinical trial patient recruitment efforts. Contribute to improvement of processes, systems and tools for patient recruitment and retention activities
  • Assist in identification/selection/management of patient recruitment/specialty service providers
  • With company colleagues, designs and implements patient advisory boards, meetings and other activities which enable BioMarin to understand the needs and preferences of patients, families and caregivers
  • Manage selected advocacy program budgets including patient events, advisory boards, grants and charitable contributions
  • Support maintenance of corporate global patient advocacy calendar of critical patient advocacy, physician and professional meetings
  • Represent BioMarin at national and international meetings. Participate in committees or corporate advisory councils of organizations, as appropriate
  • Support departmental efforts to establish standards and best practices in patient advocacy relations and communications
  • Strong in pharmaceutical/biotech industry, with prior experience in a clinical research environment, specifically patient recruitment, investigator relation or relationship management
  • Previous specific patient advocacy experience or strong evidence of interaction with patients or patient association
  • Experience in rare/orphan disease preferred
  • Strong understanding of the drug development process, including all aspects of clinical trial planning and execution (site and patient recruitment, and patient retention). Extensive knowledge ICH/GCP guidelines
  • Knowledge of legal/compliance environment and local/regional regulations that impact advocacy initiatives and communications. Demonstrated understanding and knowledge of the principles of effective advocacy and the role it plays in drug development
  • Ability to interact effectively with internal customers and external service providers
  • Strong collaboration and teamwork skills. Ability to work closely and collaboratively with others members of the department and interact with members of cross-function teams - internal and external stakeholders, vendors and service providers
  • Effective project manager. Strong planning and organizational skills. Able to set priorities and manage multiple programs and stakeholders
  • Lead/coordinate projects with external consultants or vendors as needed or appropriate
  • Demonstrated ability to take initiative and consistently deliver high-quality work products
  • Ability to travel up to 40% (domestic and international)
162

Director of Patient Financial Applications Resume Examples & Samples

  • Provide effective and efficient applications support IT services which meet the needs and requirements of client hospital/health system
  • Assists in account profitability to meet revenue and margin requirements set at the corporate level
  • Effective management of the client relationship and resolution of client issues
  • Continuous risk identification and appropriate escalation
  • Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent
  • Understands application and technical functionality and capabilities to effectively provide solutions for business requirements
  • Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests
  • Provides strategic guidance for planning projects and operational support for health system initiatives
  • Ensure team adherence to all team, account, and client policies and procedures
  • Support needs across a complex healthcare setting
  • Manages complex implementations and post implementation optimization across hospital/heath system network
  • Scopes projects, develop budgets and assess cost of ownership
  • Effectively translate business requirements to technical specicfiations / IT requirements
  • Develops strategy and resource plans to anticipate demand for implementation services and workforce needs
  • Research and recommends new technologies to streamline processes supporting improved care and reducing costs
  • Develops and implements policies and practices for client installations
  • Effectively manage and develop clinical and/or business applications support employees engaged in multiple client projects
  • Act as liaison between application teams and client management and end users to determine application needs and resolve problem situations
  • Develops and implements policies and procedures to ensure the timely and consistent delivery of application assistance to the client
  • Plans and implements self and department improvement activities to meet current and future client needs
  • Identify and recruit internal/external talents to ensure effective mix of competencies
  • Induct new joiners in order to quickly maximize performance
  • Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance
  • Allocate work load to fully utilize every employee’s talent
  • Implement development plans and coach for individuals to reach their maximum talent
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
  • Recognize high performers to maintain motivation and retain key talent
  • Regularly communicate on company news and team progress against business plan
  • Create team spirit
  • Substancial experience preferred with strong focus on patient access and patient billing
  • Microsoft Office experience highly recommended (Excel experience required)
  • Report writing experience highly recommended
  • The ability to manage multiple projects while adjusting to changing client priorities
  • BA or BS Degree, and/or relevant business experience
  • 7-10 years industry experience preferred
  • 5-10 years experience in information technology management preferred
163

Standardized Patient Resume Examples & Samples

  • Prior experience working in a similar position, portraying health-related case scenarios for educational purposes
  • Experience teaching or training in an academic medical and/or clinical research environment
  • Experience that demonstrates knowledge of basic medical terminology
  • Experience completing complex checklists accurately and consistently
  • Experience using EMS Software or similar clinical software program
  • Experience using Microsoft Office and/or similar computer applications
  • Proficiency with Microsoft Office and/or similar computer applications
  • Ability to work well with a variety of people including members of the Center, faculty, staff, students, proctors, teaching associates, and clinical educators
  • Ability to communicate clearly, professionally and effectively with a variety of people including faculty, staff, students, and clinical educators
  • Ability to work effectively on multiple tasks
  • Ability to be well organized in all work aspects
  • Ability to work proactively on projects and tasks, anticipating project, client and team needs for success
  • Ability to independently track schedule and number of hours worked using an electronic tracking system
  • Ability to memorize large amounts of information, repeat it back, and answer related questions
  • Computer skills, including ability to learn and then work with the following programs: Education Management Solution Software, Microsoft Office, Word, Outlook
  • Demonstrated computer literacy with MAC or PC programs
  • Ability to access and utilize the online scheduling software to sign-up for projects
  • Demonstrated ability to receive ongoing feedback from an SP Educator and/or Faculty Member and modify behaviors accordingly
  • Demonstrated ability to be trained and instructed, as well as willingness to work cooperatively with learners, other SPCE’s, faculty, and staff
  • Demonstrated flexibility and reliability with scheduling and assignments
  • Outstanding interpersonal skills and the ability to easily establish rapport with a wide variety of individuals
  • Demonstrated ability to accurately portray all aspects of a case scenario as trained including history of current problem, affect/behavior and physical findings
  • Flexibility and reliability with scheduling and assignments
  • Willingness and ability to subject to personal physical examinations as they pertain to the necessary job duties of the position
164

Director of Patient Advocacy Resume Examples & Samples

  • Bachelor’s Degree or equivalent degree and at least 5 years job related experience or a minimum of 10 years of job related experience
  • Excellent verbal and written communication skills are essential
  • Experience in the health care field or with a health care services related business strongly preferred
165

Patient Flow Coordinator Resume Examples & Samples

  • Provide effective communication with team members and other departments to ensure seamless process
  • Provide accurate and timely follow-up with staff, patients and families
  • Patient placement planning and coordination
  • Maintain current knowledge of specific unit patient placement criteria
  • Round on all patient care areas to gather and report real time activity
  • Provide ongoing updates of anticipated and confirmed discharges and transfers. Collaborate with ancillary services to identify barriers to timely transfers and discharges to optimize bed utilization
  • Collaborate with nursing and medical staff to assess levels of care required for current patients in ICU/moderate care/telemetry. Identify options and facilitate transfers to higher level of care when needed
  • Facilitate intra-unit transfers to optimize medically necessary private and cohorting rooms and patient satisfaction
  • Provide ongoing assessment and communication of bed availability and changes in patients clinical condition
  • Assess patient volumes and workload intensity in all areas for coordination and appropriate patient placement
  • Partner with charge nurses to identify and problem-solve patient placement barriers to expedite bed assignment process
  • Develop a plan for placement of next day scheduled admissions in collaboration with the patient care areas and ABCC ancillary services
  • Provide cross coverage to the Admission Triage Coordinator as needed
  • Facilitate communication to inpatient units, OCA and physician teams regarding bed availability
  • Facilitate daily bed briefing
  • Serve as a resource regarding institutional and departmental policies and procedures
  • Educate and provide feedback to nursing and medical staff in clinical departments, inpatient units and procedural areas to improve patient placement and bed management
  • Support the education mission by providing education and precepting to nursing students as appropriate
  • Continuous Quality Improvement
  • Participate in the development, implementation and ongoing evaluation of policies and procedures related to patient flow, bed management and utilization management
  • Assess and evaluate new or revised systems which support ABCC goals and objectives
  • Recommend and facilitate improvements in the patient placement process based on data analysis
  • Document notable events for follow up and make recommendations for quality improvement
  • Maintain required documentation to support quality improvement and performance metrics
  • Participate in the orientation and training of ABCC staff
  • Participate in activities to promote own continued learning and professional growth
166

Director, Toujeo Patient Marketing Resume Examples & Samples

  • Partner with the Consumer Agencies to develop strategies and deliver tactics appropriate for each area of responsibility
  • Work closely with and manage outside vendors and agencies to develop and execute consumer projects
  • Minimum 5-7 years of marketing experience
  • Successful track record in the pharmaceutical/biotech or agency industry with 3+ years relevant experience
  • Excellent organizational, interpersonal, and communication skills
  • Has significant knowledge of regulatory environment and has proven track record of managing tactical design, messaging and execution in industry
  • Is able to focus and guide others in accomplishing work objectives
  • Can build networks to obtain cooperation without relying on authority or supervision
167

Patient Rep-fte Resume Examples & Samples

  • * Hours are 12:00-6:00 Monday through Friday ***
  • Basic medical terminology training and keyboarding skills
  • Keyboarding skills of 35 wpm
  • Good prioritization skills, data entry skills, dependable and team player
  • Good multi-tasking and critical thinking skills
168

Reg Mgr, Patient Fin Svcs Resume Examples & Samples

  • Responsible for all identified outcome measures as denoted on Performance Assessment
  • Maximize the value of the hospital's account receivable and the timeliness of revenue recovery. This is measured by the level of recovery
  • Working knowledge of the systems utilized by the department including the Patient Accounting and Patient Management functions, subsystem functions, and telephone system functions. Ability to evaluate effectiveness of staff usage and provide training and support where required
  • Responsible for planning and coordinating patient account activities including patient inquiries, cash application, coordination and resolution of audit requests, coordination and resolution of medical records related information, and resolution of account problems
  • Monitor and control collection procedures and standards to ensure that the systems and procedures are being executed in an efficient and effective manner
  • Monitor billing activity to ensure accurate and timely submission of patient and insurance billing. Communicates with third party payers in regards to claim processing difficulties or new processing procedures
  • Ensures the staff members understand and have the ability to communicate to patients’ hospital policy regarding services, charges, discounts, and payment of bills
  • Identifies and alerts the director of any patient, physician or other significant situation that negatively impacts the well being of the patient, department operations, public relations, or the hospital's financial
169

Patient Rep Resume Examples & Samples

  • Acknowledges electronic communication and telephone messages within 24 hours of receipt; provides excellent internal and external customer service
  • Communicates information regarding hospital services; presents and/or interprets policy and procedure information to patients and families
  • Documents all interaction with patients on daily rounding logs; notates all patient complaints, grievances, or compliments in accordance with guidelines outlined in the MCH policy & procedure
  • Follows up with appropriate staff to ensure all concerns and complaints are addressed in a timely fashion and follow up is done to ensure complaint closure
  • Maintains objectivity and keeps lines of communication open between patients, families and hospital staff
  • Maintains visibility to staff, offers support, models service behaviors & concerns towards the resolution process; works with staff in a supportive way in order to troubleshoot & resolve issues
  • Makes daily rounds of assigned patient units and waiting areas; visits and greets every patient room in unit and meets with all new admissions
  • Notates all patient/family concerns addressed in daily logs and documents all complaints within 24 hours in the complaint documentation system
  • Notifies hospital staff, Directors, and Administration of problems or complaints as needed; reports unusual events regarding patient care issues on a timely basis to Risk Management
  • Helps drive service excellence by acting as a customer service champion & reviewing their assigned unit’s customer service target goals, priority questions, & sharing best practices with the staff
  • Meets regularly with the unit’s Director, participate in two service huddles and/or one department meeting a month in the unit and facilitate customer service support
  • Review target goals, priority questions and share best practices with unit Director and staff
  • Excellent customer service with experience and training
  • Ability to communicate effectively in English and Spanish
  • Associate degree in a related field or Bachelor’s degree preferred
  • Consistently displays a professional appearance & presents themselves as a role model to the MCH staff
  • Demonstrates reflective listening and strong customer service skills
  • Knowledge in use of computers and ability to learn appropriate software applications
  • Knowledgeable of Patient Rights
  • Possesses an awareness of hospital systems and procedures, location of all departments, treatment areas and other patient services
  • Proficient writing skills
170

Assoc, Patient Svcs Resume Examples & Samples

  • Greet, direct and assist large numbers of visitors and refers visitors to various areas
  • Verify patient insurance information, call for insurance authorization, patient address, telephone, etc
  • Acts in a non-directive, non-judgmental manner, recognizing an individual’s religious, ethical and moral opinions and beliefs
  • Prepare billing sheets
  • Ensure the clinical staff submits all outpatient billing sheets daily
  • Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers
  • Daily review of charts on patients who have appointments for the following day to verify that all appropriate referral and authorization information has been received
  • Three years recent experience in a related position in a medical office experience preferred
  • Ability to prioritize jobs duties and meet deadlines
  • Have superior customer service and verbal and written communication skills
  • Ability to handle stressful situations
  • Excellent organizational, time management, and attention to detail capabilities
171

Regional Manager, Patient Accts Resume Examples & Samples

  • Collectively knows how to effectively collect on pass due accounts
  • Coordinates activities related to insurance claim processing with other departments to ensure activities are efficient and consistent with the rest of the organization
  • Communicates insurance claim filing and collection problems and issues to supervisor and makes recommendations regarding changes to insurance claim filing approaches, policies and procedures. Advises staff within and outside the department of changes
  • Audits accounts processed by Claims Analysts to ensure that accounts are addressed and processed in a timely and correct manner. Provides back-up support as needed
  • Keeps up to date with health care practices, laws and regulations related to insurance claims filing procedures and trends through participation in professional development activities
  • Prepares monthly productivity reports for Accounts Receivable Department
  • Reviews and approves accounts to be sent to bad debt collections
  • Responds to attorney’s requests for medical records and bills
  • Performs assignments accurately and on time, as directed
  • Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties
  • Level of educational degree and years of experience in hospital administration and/or multi-specialty physician practice, with full exposure to managing the accounts receivables, physician billing, and CPT-4/ICD-10 coding with medical terminology will identify the appropriate candidate
  • Understanding of medical terminology and protocols
172

Patient Information Coordinator Resume Examples & Samples

  • · One or two years of clerical experience, preferably in a healthcare environment
  • · High school/GED graduate
  • · BLS preferred
173

Patient Svcs Rep Resume Examples & Samples

  • Schedule, coordinate and assist with patient appointments. Relay necessary messages to staff through direct call or by task
  • Verify necessary information and recording the patient’s chart
  • Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly
  • Answer 75-100 telephone calls a day
  • Schedule office procedures and consultations
  • Answer questions regarding patient appointments and testing
  • Update patient information
  • Participates in all other communal job duties necessary for functioning of the office
  • Attend meetings as required
174

Senior Patient Acct Specialist Resume Examples & Samples

  • Education: High school graduate or equivalent; Medical Biller and/or CPC certificate, continuous education in health care preferred
  • Experience: Five years experience in professional billing
  • Skills and Abilities: Excellent data entry skills; working knowledge of spreadsheet program; excellent verbal and written Communication skills, good interpersonal skills and Advanced knowledge of insurance, medical terminology and coding; ability to effectively train staff members, independent decision making and problem solving skills
175

Remote Patient Satisfaction Specialist Resume Examples & Samples

  • Support our field offices and patients via telephone, email, written correspondence, and online forms to resolve issues such as: billing problems, patient and insurance billing, refunds, and all types of patient complaints
  • Assist in the continued development and implementation of a highly successful field support model and standard operating procedures
  • Adaptable to work hours of operation for offices in varying time zones
  • Bachelor's Degree preferred, High School Diploma or equivalent required
  • 2 years experience in an Aspen field office or equivalent setting
  • Experience with MS Word, Excel, Access, and other standard desktop applications desired
  • Proven success in handling difficult people
  • Superior problem solving skills and analytical skills required
  • Proven success in the delivery of superior customer service
  • Problem solving skills are essential for success
  • Proven desire to exceed internal and external customer expectations
176

Hvis Prep & Holding Patient Flow Coordinator Resume Examples & Samples

  • Functions as the clinical supervisor on shift; coordinates care activities considering age specific and acuity needs of patient
  • Staffs unit according to patient acuity on current and oncoming shift
  • Assures cost effective utilization of resources including staffing and scheduling
  • Facilitates cases starting on time
  • Coordinates daily staffing assignments, assures appropriate staffing according to expected level of service and patient care requirements for current and oncoming shift
  • Re-assigns staff as needed
  • Notifies affected staff of any changes/ additions or cancellations in the schedule
  • Assures accountability of nursing staff. Assigns available staff to provide breaks and lunch/dinner relief
  • Collaborates with SDS, ANM and NM when necessary
  • Acts as a facilitator and motivates staff
  • Manages and resolves conflict with staff/physicians/ anesthesia care providers
  • Demonstrates advanced skills in direct patient care, delegation/evaluation of care
  • Conducts initial and ongoing assessments designed to gather data relevant to patient’s individual needs
  • Develops and monitors a plan of care through an interdisciplinary approach
  • Serves as a role model, and mentor to staff in planning patient care using the nursing process; supports critical thinking and decision-making
  • Collaborates with physicians concerning patient’s assessment, goals, care plans, and progress
  • Collaborates with SDS, ANM and NM identifying high risk and clinically complex patients to provide appropriately skilled personnel
  • Utilizes and promotes use of CCHS Guidelines, policies and standards of professional organization in conducting patient care
  • Assesses and documents patient/family response to interventions
  • Demonstrates knowledge and skills necessary to safely provide care appropriate to age of patients served as listed on Position Specific Orientation Checklist
  • Establish priorities based on patient care needs
  • Provides supervision and direction to other team members. Delegates tasks according to capabilities and scope of responsibilities
  • Maintains a quiet environment
  • Communicates pertinent information relative to patient care
  • Treats patients and visitors with respect and courtesy
  • Respects patient’s privacy and confidentiality
  • Responds to special needs of patient/family, taking problems seriously
  • Provides the most efficient, and economical method of providing safe and effective patient care in accordance with established standards
  • Assists unit in achieving compliance with organizational and regulatory requirements
  • Identifies system issues to facilitate improvements in patient care and unit operation
  • Assists with development of department quality service plans and any identified PI opportunities
  • Assures implementation, monitoring, and participation in analysis of plan of care/outcomes
  • Provides oversight to performance improvement monitors on shift and supports accurate completion of documentation using the nursing process
  • Assists the Nurse Manager and Assistant Nurse Manager in providing input for performance review, evaluation of clinical practice, and management of unit personnel
  • Updates current knowledge and analyzes/evaluates new knowledge to recommend incorporation of best practice at CCHS
  • Engages in independent learning activities
  • Serves as a resource and patient advocate by promoting and facilitating an interdisciplinary approach to patient care
  • Develops and utilizes leadership skills
  • Communicates to health care team in a timely manner
  • Collaborates with physicians/ anesthesia care providers to provide specific patient care
  • Maintains a high degree of professional participation
  • Attends appropriate committees
  • Bachelors degree in Nursing or Master's degree in Nursing required
  • BSN candidates must commit to completion of Masters program within 3 years of start date
  • ACLS Certification required
  • At least three years of experience in related nursing field
  • Procedure or Operating Room experience preferred
177

Director, Patient & Provider Operations Resume Examples & Samples

  • As a senior member of the Business Practices Group, fully engage and contribute leadership skills, knowledge & abilities in helping to support to BPG to achieving its mission & vision
  • Take a leadership role in defining and implementing long range mission, 3 year strategy and tactical objectives for the Patient and Provider Operations department
  • Ensure quality execution of the Promotional Free Goods, Speaker Bureau Services and other customer operations teams as require
  • Identify and execute on opportunities to increase the efficiency or effectiveness of Provider and Patient Operations processes and practices, including analyze the efficiency and effectiveness of these programs
  • Identify, develop, implement and maintain an appropriate & aligned infrastructure of internal and external resources that are required to achieve the defined vision, strategy and goals the group
  • Liaise with Marketing, HCO and HLG counterparts to ensure resources are used efficiently and effectively as possible and that agree upon accountabilities are aligned and followed
  • Collaborate across the organization to deliver holistic, strategic, integrated customer and operations insights and recommendations to Commercial and HCO Leadership. Provides input to policy and other strategies, positions and communications, as required
  • Partners with USCS to deliver value through outstanding vendor management, including innovations that place Genentech at a competitive advantage, as well as efficiencies resulting from centralization
  • Lead team to proactively assess internal process barriers and external marketplace drivers to guide strategic decision-making and act as an advisor for key commercial and HCO leaders
  • Objectively assess talent and provide ongoing coaching and development including tangible action plans for leveraging strengths and addressing areas for development Comply with all laws, regulations and policies that govern the conduct of GNE activities
  • Business travel, by air or car, is required for regular internal and external business meetings
178

Patient Data Specialist Resume Examples & Samples

  • Completes required training including Read & Understand documents with in stated deadlines
  • Receives inbound patient INR test results on a regular basis. Loads INR results in system, and communicates results to patient’s attending physician. In the case of “out of range” INR results, follows documented protocol to ensure attending physician’s office is notified immediately
  • Builds positive patient relationships through phone responses. Creates a positive patient experience through professional and compassionate customer service delivery
  • Provides on-going education and reminders to patients on compliance program
  • Obtains and conveys to the appropriate department updates or changes to existing accounts
  • Regularly hits the Call Stat and Call Monitoring goals set by the leadership team
179

Patient Mobility Technician Resume Examples & Samples

  • Essential Duties and Responsibilities: Functions as a member of the Patient Mobility Team (consisting of 2 trained technicians who work together) to provide assistance to the nursing/patient care services in the safe lifting, transferring and transporting of high risk patients (as identified through the patient mobilization risk screening process)
  • Utilizes proper body mechanics, lifting techniques, and observes hospital and clinic protocols
  • Utilizes patient handling equipment, transfer devices, and protective equipment in compliance with hospital/clinic policies, vendor specifications, and patient handling and transporting protocols
  • Works cooperatively as part of the nursing/patient care services team and adheres to department and hospital/clinic policies and procedures
  • Demonstrates appropriate judgment in all aspects of patient care. Maintains patient and employee safety as a basic premise of all tasks performed
  • Must have the ability to recognize the needs and concerns of members, coworkers, and physicians while maintaining positive working relationships
  • Supervisory Responsibilities: None
  • Prior experience in rehabilitation service or healthcare setting is desired
  • Will be trained to be BLS certified if not already certified (per hospital policy) and must maintain a current BLS certification once obtained
  • A solid understanding of human anatomy, basic medical terminology, and rehabilitation principles is desired
  • Functional capacity screening of new and transferring employees as condition of employment
  • Must demonstrate effective written and verbal communication skills
  • Must possess good interpersonal and organizational skills
180

Director, Patient Reported Outcomes Resume Examples & Samples

  • A minimum of a Master’s degree in the field of Psychology, Psychometrics, Sociology, Health Economics, Biostatistics, Epidemiology, Public Health or Health Services Research is required
  • A PhD, PharmD or MD is strongly is preferred
  • A minimum of 6 years of Patient Reported Outcomes experience is required
  • Expertise and experience in the strategy, conceptual basis, methodology and application of PRO and other health outcome measures in the context of clinical studies is required
  • Expertise and experience with the development, psychometric evaluation and selection of PRO instruments used in clinical studies is required
  • Working knowledge of the 2009 FDA "Guidance for Industry Patient-Reported Outcome Measures: Use in - Medical Product Development to Support Labeling Claims" and other relevant guidances and best practices is required
  • Capability of leading teams, influencing teams, and driving decisions is required
  • Ability to work effectively as a member of cross-functional teams is required
  • Experience with the drug development process in the pharmaceutical industry is strongly preferred. - Regulatory understanding and experience in negotiating PRO label claims is strongly preferred
  • Experience with ePRO is preferred
  • An understanding of health economics and pricing is preferred
  • The position can be seated in Raritan, NJ, Titusville, NJ, Horsham, PA, Beerse, Belgium or Tokyo, Japan
  • This position will require up to 15% of both domestic and international travel.Health Economics R&D
181

Director, Patient Insights Resume Examples & Samples

  • A minimum of a Bachelor’s degree is required; MBA/PhD preferred
  • A minimum of 10+ years of progressive business experience with a pharmaceutical/biotech manufacturer or in top-tier management consulting supporting pharma/biotech (Mckinsey, ZS, BCG, LEK, Monitor Deloitte, Trinity) is required
  • Functional experience in customer insight generation working with innovative approaches and methodologies to drive strategic planning, new business development or early stage drug development is required
  • Demonstrated problem solving and flawless communication and presentation skills are required
  • Strong leadership capability and demonstrated ability to develop deep insights, uncover unmet needs, drive innovation, inspire, develop, collaborate and lead within a global matrixed team is required
  • Familiarity with global market research processes and procedures (healthcare compliance, pharmacovigilance etc.) is preferred
  • The ability to partner and influence without authority with senior leaders at all levels globally and locally are required
  • This position is based in Raritan, NJ or Horsham, PA and will require domestic and international travel as needed.Market Research
182

Patient Centricity & Insights Lead Resume Examples & Samples

  • Assess strategic role of Patient Voice in Europe and by individual country and market across key therapeutic areas
  • Establish the role of Patient Voice within Europe including archetype countries
  • Deliver application of PC tools in the region
  • Complement and coordinate the efforts of Advocacy, Customer Experience, Medical Affairs and cross-functional teams in integrating patient voice across groups
  • Disseminate strategic implications
  • 5+ years industry experience in Customer Insights in FMCG
  • Experience in Consumer Health and Wellness environment strongly preferred
  • MBA, MPH or MS preferred
  • Track record in coaching and process excellence
  • Background in psychology
  • Strong interpersonal and relationship management skills
  • Able to quickly understand customer needs
  • Experience in adjacent/complementary sector: Technology, Consulting
183

Director Patient Exp Phys Servs Resume Examples & Samples

  • Ensure cost-effective, high quality health care services for patients
  • Ensure compliance with government laws and regulations
  • Design, recommend, implement and assist in the orientation programs of the physician practices and new clinicians in the hospital in regard to informatics
  • Determine training and development programs for support staff and arranges such opportunities
  • Superior time management skills
  • Must be willing to travel to Health Partners practices to observe and train employees as needed
  • Minimum of five (5) years in health care field
  • Bachelor’s degree in health or business administration or equivalent combination of experience and education
  • Experience in creating a training program from the ground up
184

Patient Program Hub Manager Resume Examples & Samples

  • 1 At least 5 years in pharmaceutical industry, patient program and/or patient program experience
  • Strong ability in PAP operation
  • Strong ability in tracking record of fact-based and proactive problem solving
  • Effectively contribute to multifunctional teams
  • Must be able to adapt, organize, prioritize, and work effectively in a constantly changing field based environment."
185

Patient Assistance Representative Resume Examples & Samples

  • Demonstrates the ability to fully and accurately utilize IndiCare™ and all its functionality for successful claims management
  • Identifies and qualifies patients for patient assistance programs at assigned facilities
  • Interfaces appropriately with PAP representatives
  • Establishes business relationships with assigned hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs
  • Interfaces appropriately with assigned key account associates with information relevant to additional products and services provided by ABC and its subsidiaries
  • Resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Assistance Services Management when unable to resolve independently
  • Readily assists on special projects within job scope to improve reimbursement optimization when requested by management
  • Strong mathematical and analytical skills
  • Good negotiating skills
186

Coordinator Patient Clinics Resume Examples & Samples

  • Previous medical and/or third party payor office experience
  • Knowledge of basic computer applications
  • Keyboarding skills of 35 words per minute
  • Knowledge of ICD-9 and CPT codes
187

Patient Case Administrator Resume Examples & Samples

  • Pre–prosthetic consultation – provides the patient with a full comprehensive overview of the pre-operative and post-operative pathways
  • First responder for the patient's prosthetic needs through the first 120 days
  • Secures all patient demographics and family contact details
  • Remains in contact with the patient/family for the first 120 days ensuring that the patient makes all appointments
  • Keeps a daily log of patient activities. Forwards a report daily to the clinic office administrator
  • Visits patients in the hospital, in clinic and in their homes on an as-needed basis or by request
  • Works closely with the referring physicians, social workers, discharge, nursing and physical therapists
  • Works closely with the AEP coordinator – upon request coordinates AEP essential functions
  • Provides monthly reports / updates on patient progress to the Business Development Manager
  • Minimum of 5 years of related experience in medical clinic administration, hospital patient services, or a related field
188

Patient Guide Resume Examples & Samples

  • Assists patients in and out of vehicles
  • Obtains wheelchairs for non-ambulatory and assist them in getting to their desired location
  • Monitor patient drop-off areas and insure vehicles are not left unattended
  • Answers questions and furnishes directions relative to the location of various departments
  • Issue visitor passes after screening visitors / contractors
  • Monitor parking lots to make sure employees do not park in visitor / patient parking lots
  • Contacts nursing stations and/or departments to answer inquiries about patients waiting to be discharged
  • Assists Security Officers when there is a Code Red or other Security emergencies
  • Assist Security in monitoring parking lots and report suspicious activity
  • Performs assigned work safely, adhering to established department safety rules and practices. Report to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury oneself, other employees, patients and visitors
  • Knowledge of hospital department locations
  • Ability to provide excellent customer service skills
  • Ability to exercise judgment and tact
  • Ability to learn radio codes, procedures, and communications through dispatch system
  • Ability to be sensitive to the needs of others
  • Ability to learn departmental policies and procedures
  • Ability to maintain good public relations
  • Ability to remain calm in stressful and potentially volatile situations
189

Coordinator, Patient & Provider Services Resume Examples & Samples

  • Promptly answers and triages incoming hotline calls
  • Reviews new patient cases in the database system using the information submitted on the portal
  • Verifies patient demographics, insurance details, and caregiver contacts are provided
  • Completes all enrollment activities including providing an acknowledgment notice to the referring party via the departmental approved method
  • Reviews case upon receipt of referral to determine appropriate next steps based on defined process
  • Alerts Case Manager if enrollment items are missing and follows up with the referring party as appropriate
  • Follows all program Standard Operating Procedures
  • Meets established program timelines pertaining to enrollment and other administrative responsibilities
  • Provides Case Manager support with all administrative tasks pertaining to patients and healthcare professionals
  • Assists Case Manager with the coordination and logistics of the product and ancillary supplies needed for treatment, documenting all communication during the process
  • Minimizes obstacles to coverage by using judgment to successfully plan administrative next steps
  • Provides administrative support to Case Manager in coordinating with internal quality, supply chain and other internal teams to resolve issues
  • Supports the Operations Program Manager on program initiatives and departmental goals
  • Responds to internal team member case-related questions
  • Participates in daily informal check-in’s with team
  • Attends weekly team meeting
  • Two or more years of customer / patient services experience preferably in a pharma / biotech or health services environment specializing in oncology
  • Knowledge of the healthcare insurance reimbursement market preferred but not required
  • Previous experience working in a pharmaceutical patient assistance program preferred
  • Submit cover letter, resume, and a minimum of three professional references
190

Director Standardized Patient Programs Resume Examples & Samples

  • Direct and manage the day-to-day operations of the Clinical Education Center (CEC) including education, assessment and research projects. Supervise 4 full-time employees (3 Exempt, 1 non-exempt) and 180 active standardized patients (SPs) who are temporary bi-weekly employees. In addition, direct staff from the Office of Medical Education regarding Payroll activities
  • Direct recruitment and training of SPs in the implementation of formative and summative clinical skills activities at the Undergraduate, Graduate and Continuing Medical Education levels. Ensure the SP Trainers are knowledgeable in the use of the clinical skills management data and video recording system
  • Supervise the scheduling of SPs, students, residents and others for all clinical teaching and evaluation sessions. Ensure adequate staffing for all activities
  • Hire, train and evaluate all CEC staff. Direct the process of interviewing, hiring, remediation and termination of SPs. Directly address issues with SPs
  • Assist faculty in retrieving, understanding and utilizing Objective Structured Clinical Examination (OSCE) scores from the Learningspace clinical skills management system
  • Oversee the updating and maintenance of SP training and operations manuals
  • Supervise the preparation of teaching space including exam room set up, video room, computer lab, conference rooms, and Harvey (cardiac simulator)
  • Liaise with FSM IT regarding audio visual and computer needs and equipment. Arrange for timely maintenance of Harvey cardiology simulator
  • Recommend, develop and implement policy regarding CEC operations, safety, staffing for clinical skills activities and SP role and responsibilities such as SP trainer project assignments, SP staffing for each project, SP accuracy reports, providing feedback to SPs, biohazardous waste disposal, etc
  • Direct the observation and calibration of SPs by SP trainers to assure reliable/accurate case presentations and documentation and consistent, reliable, and meaningful assessment outcomes for students (assure SP trainers are observing SPs in their role plays live or through video review and reviewing SP checklists for SP accuracy in evaluation of students. )
  • Participate in the development of new cases with faculty with an emphasis on the quality of the assessment. Confer and consult with Clinical Education Center Medical Director regarding the development of cases related to clinical skills activities. Review for completeness and preparedness for SP Trainer and SP use
  • Provide direction and consultation to NU departments and outside professional organizations utilizing the CEC in the development and management of clinical skills performance activities for education, assessment and research
  • Work closely with the Medical Clinical Director and senior leadership to generate supporting documentation as required by LCME standards, with a focus on element 9.4
  • Provide orientation to students/physicians for OSCEs regarding logistics and assessment work flow
  • Develop and manage the CEC operating budget; review and arrange for the payment of invoices. Generate and analyze reports. Oversee the review and approval of hours worked by SPs and calculate total cost and cost by assessment. Utilize University Payroll and Budget systems
  • Includes developing and participating in research studies involving SPs as time allows and when approved by Sr. Associate Dean for Medical Education
  • Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
  • A minimum of 3 years administrative experience or other relevant experience required
  • Must be student centered. Interact with and assist students, other support staff and faculty. Interact with and assist visitors to the University. Display professional attitude; act diplomatically and handle challenging situations in a tactful and responsive manner
  • Ability to maintain the strictest standards regarding confidentiality of all student, standardized patient and patient medical information with dissemination only to authorized recipients
  • Must be able to meet strict deadlines, and work independently; demonstrate initiative
  • Excellent communication skills (written and verbal); ability to compose, proofread and edit various communications and documents
  • Highly proficient with Microsoft Office suite, and overall technical aptitude
  • Understanding of accounting principles, experience with budgeting & financial management
  • Strong organizational skills/detail oriented
  • Ability to prioritize and balance competing priorities
  • Professional attire required
  • Successful completion of a full course of study in an accredited college or university leading to a master's or higher degree in education, healthcare or fine arts; OR appropriate combination of education and experience
  • 1-2 years training and evaluating standardized patients in a clinical education center/facility
  • 2-3 years administrative experience; preferably includes supervisory experience
  • Interest in promoting the scholarly process of NUFSOM at regional and national meetings; some travel may be required as requested by the Sr. Associate Dean for Medical Education
191

MTM Patient Engagement Coordinator Resume Examples & Samples

  • Deliver Targeted Interventions to assess appropriateness of medications, to optimize medication therapy and to improve clinical outcomes
  • Conduct patient-centered Adherence Monitoring MTM services to help patients identify barriers with adherence and develop solutions to overcome those barriers
  • Assist with managing medication costs through cost-effective interventions which may include, but are not limited to formulary and therapeutic interchanges, pill splitting opportunities, and assessing unnecessary and/or duplicate medication therapies
  • Flexible due to Pharmacy School curriculum schedule
  • Minimum of enrollment in Third or Fourth Year Pharmacy School Curriculum
  • Customer service or pharmacy clerk experience preferred
  • Previous medical background or experience in a health care setting preferred
  • Experience with MTM Platforms, electronic health records or scheduling software
  • Completed or currently enrolled as a 3rd or 4th year Pharmacy student
192

Lead Product Manager Engage Patient Resume Examples & Samples

  • Ideation through execution of an innovative capability to enable patients to manage their healthcare
  • Negotiating customer requests (internal and external), industry and marketplace changes and company strategic initiatives to manage product development capacity or services expansion to meet customers' needs and the company's strategic vision
  • Maintaining a solid understanding of the marketplace to ensure that the right products or services are available at the right time
  • Managing a current portfolio, including packaging and pricing, and assisting in developing business cases to bring new initiatives to market
  • Managing to assigned revenues and margins while aggressively working with Sales team to achieve revenue goals
  • Providing tactical support to other internal initiatives such as sales training, collateral development, and product performance
  • Creating roadmaps and presenting to prospects and internal customers
  • Bachelor's degree in Business, Marketing, Communications, Economics, Advertising or Statistics. MBA preferred. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree
  • Minimum two years’ as product manager of patient-facing web-based technology. Minimum of four years' product management experience in the software/healthcare industry. Experience in product suite and program management preferred. Experience in a management role. Experience working with healthcare providers. Clinical expertise is desired but not required
  • Strong innovation and industry disruption disposition and experience in creating tools for patients
  • Working knowledge of the product development stages and process, and the technologies involved in web development
  • Knowledgeable on trends, regulations and competitors impacting market space
  • Moderate travel
193

Patient Resume Examples & Samples

  • High School Diploma or GED. College level accounting preferred
  • Keyboarding and 10-key touch adding machine skills required
  • Must have a high level of interpersonal skills. Position continually requires demonstrated poise and professionalism, tact and diplomacy
  • Ability to pay continual attention to detail
  • Understands need for and maintains appropriate confidentiality at all times when interacting with patients, families, visitors, referral sources and all other contacts
  • Must have strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel, MS4/AS400)
194

Patient Account Supervisor Resume Examples & Samples

  • Responsible for all aspects of the day-to-day supervision and leadership of Patient Account Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging. Interview candidates and make hiring recommendations and decisions. Complete monthly quality evaluations. Monitor staff scheduling and adherence to time and attendance protocol. Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost. Promptly identify issues and develop action plans to mitigate or resolve. 50%
  • Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude. Effectively maintain a work environment which stimulates and motivates the morale, engagement and growth of subordinates. Identify performance deficiencies and opportunities and implement action plans as needed. 25%
  • Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients. Timely completion of accounts referred to the Supervisory Desk by staff or management. 15%
  • Effectively communicate and interact with subordinates, management and clients. Conduct, attend and participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as one-on-one monthly meetings with subordinates to provide consistent performance feedback. Complete the mid-year and year end Performance Management review. 10%
195

Admin Supervisor Patient Placement Resume Examples & Samples

  • Trained resource for drug testing for cause and smoking policy
  • Analyzes and acts in situations without precedent
  • Acts as a resource by being knowledgeable about hospital policies and procedures and assisting staff with critical assessment and decision making
  • Assesses and coaches staff decision-making in constantly changing environment
  • Assists in defining expectations and evaluating care on nursing units
  • Recognizes and assists in facilitating developmental needs of personnel
  • Coordinates care and activities of health team members
  • Coaches staff and collaborates with nursing leaders/managers to facilitate unit expectations
  • Directs emergency activities according to protocol
  • Responds to all emergency codes and is responsible for initiating action until the appropriate personnel arrive
  • Facilitates effective communication with medical staff and other health team members
  • Promotes a positive image of the hospital through actions and communications, which provide a customer-oriented approach to patient care
  • Coaches and counsels employees
  • Promotes inter-departmental co-worker cooperation
196

Frankel CVC Patient Flow Supervisor Resume Examples & Samples

  • Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion
  • Describe your key impressions of the FCVC presentation found here
  • 3-5 years supervisory experience
197

Patient Information Coordinator Resume Examples & Samples

  • One or two years of clerical experience, preferably in a healthcare environment
  • High school/GED graduate
  • BLS preferred
198

Patient Engagement Lead-usma Resume Examples & Samples

  • Establish Patient Engagement strategy for USMA and drive integration of voice of the patient into strategic medical planning process
  • Establish annual and longer-range USMA patient engagement plans, effectively aligned with Genentech and Roche cross-functional strategies and objectives
  • Build, develop and lead (Chair) the USMA Patient Engagement Steering Committee and infrastructure necessary for a USMA Patient Engagement Working Group to meet or exceed its goals, objectives and other targets
  • Lead specific Cross-Functional Patient Engagement initiatives
  • Drive awareness of USMA’s patient engagement value
  • Contribute expertise as a key member of the US Cross-Functional Patient Engagement Team to advance Genentech’s position on patient engagement
  • Contribute to global position and frameworks through collaboration with the PDMA MPNLT (MA Patient and Nurses Leadership Team)
  • Collaborate with Government Affairs and other key patient engagement stakeholders to represent USMA’s patient engagement position within the GNE-wide efforts and externally
  • In collaboration with Alliance and Advocacy Relations team, ensure USMA develops and cultivates relationships with Patient Thought Leaders and other thought leaders in the Patient Engagement area, to support Patient Engagement strategies and provide critical influence for Genentech's product pipeline, portfolio, and positions
  • Interface with key internal stakeholder to coordinate efforts around Patient Engagement for the purpose of medical communication and scientific exchange
  • Collaborate with Legal and Compliance to assess USMA’s direct patient engagement and develop communication approaches
  • Serve as a key resource on patient engagement policies impacting USMA
  • Act, and be accountable for others in his/her team acting, in complete & total compliance with all laws, regulations and policies, and established procedures
199

Crma & Patient Advocacy Manager Resume Examples & Samples

  • Provide medical expertise specific to a country or regional cluster
  • Lead and/or perform protocol, country and site feasibility
  • Provide consolidated feasibility and site selection input to global teams
  • Provide protocol, Risk management plan & disease training as appropriate at Investigator’s Meetings or scientific venues or internally
  • Review and try to resolve local medical issues / questions that arise during the entire course of the study – if necessary transferring issues to global teams
  • Perform local AE review and provide general medical support for safety issues
  • Provide medical expertise support to pharmacovigilance activities
  • Be aware of clinical trial SAEs on a country level
  • Follow-up with the Investigator for additional information or clarifications as needed
  • When necessary, provide medical expertise to Clinical Operations activities for safety amendments, INs, etc
  • Write country or site specific Informed Consent Forms (ICF)
  • Ensure accuracy of translation of medical information related to clinical trials when translated into the local language, including the patient narrative
  • May be called upon to provide strategic medical input into protocol design at a global level
  • Support Regulatory Affairs, Health Economics, Drug safety and epidemiology and Medical Information with medical input as appropriate as this relates to clinical trials
  • Support ICRO/ and Global teams in interaction with regional regulatory agencies
  • Support Ministry of Health interaction (or local Board of Health
  • Provide assistance to ICRO and site for IEC/IRB Interactions
  • Support planning, implementation and follow-up of regulatory agency inspections and internal audits
  • Patient Advocacy Group Manager
  • Establish and drive patient relations strategies, manage relationships with local patient organization (PO)
  • Develop and lead disease patient advocacy initiatives aligned and integrated with key business partners (Franchises, Market Access, Medical Affairs, Development)
  • Facilitate/support PO events and align expectations with common areas of interest focused on improving patient outcomes through a patient centric approach
  • Develop a strategic plan to support patient advocacy outreach aligned with Global/ Regional across critical disease areas (respiratory / dermatology / rare diseases/critical care), focused on critical countries
  • Incorporate the Patients voice into the Franchise / Brand Integrated Product Strategy (IPS) as well as communications and social media plans
  • Organize Patient Advisory Boards in priority disease areas in alignment with brand leaders to get insights and advice from expert advocates about Novartis projects, programs and innovative initiatives
  • Identify the critical success factors to leverage the unmed need to support patient advocates engagement in clinical trials (e.g. pipeline disease areas)
  • Facilitate capability building and educational initiatives for PO
  • Develop a Novartis PH network of associates focused on working with PO. Promote patient relations network (PAREL) best practices submissions and recognition
  • Participate in integrated planning and teamwork within Pharma Communications & Patient Relations with brand communications, internal communications and social media
  • Compliant with NP4 Patient Organization Interaction Implementing Procedure
  • Patient Engagement Liason
  • Undertakes individual patient engagement assessments
  • Oversees individual patient engagements at all touch points that fall within his remit once a project plan is agreed
  • Ensures good practice protocols for patient engagement are observed
  • Acts as a link person between different crossfunctional teams and individual patients
200

Patient Placement Coordinator Resume Examples & Samples

  • Displays proficiency in using TeleTracking to assign patients to units, constantly monitoring demand with bed availability and needs. Will assure assignments are made by matching clinical needs of patients with bed assignments based on unit admission/discharge criteria
  • Facilitates and provides leadership, direction and support for all patient flow operations within
  • Responsible for assuring compliance with EMTALA regulations and giving administrative acceptance of all transfers and admissions into Methodist Healthcare System. Responsible for securing transport for transferring patients as requested by sending facility
  • Responsible for partnering and strengthening relationships with Rural Physicians and within MHS and as well as and facilitating growth and increasing each MH hospital’s volume depending on the campuses capacity and capability
  • Education:Graduate of an accredited diploma, associates, or baccalaureate degree nursing program
  • Experience:Effective 01/01/2013: Three (3) years of prior RN direct patient care
201

Patient Flow Coordinator PRN Resume Examples & Samples

  • Completion of High School Diploma
  • Minimum of two years behavioral health inpatient or related health care experience
  • Current BLS (Basic Life Support) required within 30 days of hire
  • Current CPI (Crisis Prevention Intervention) required within 60 days of hire
202

Patient Assistance Specialist Resume Examples & Samples

  • Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the application to the respective PAP
  • Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement product, including maintenance of files and documentation for PAP application submissions
  • Conforms to all changes in PAPs as evidenced by most recent program changes in IndiCare™
  • Proactively establishes business relationships with key hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs
  • Interfaces appropriately with key account associates with information relevant to additional products and services provided by ABC and its subsidiaries that may be of value to the client
  • Works directly with key facility staff to resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Assistance Services Management when unable to resolve independently
  • Reports regularly to PAS Management providing updates on assigned clients’ status and issues that may be barriers to maximizing assigned client’s product recovery opportunity
  • Readily assists on special projects when requested by management
  • Initiatives to improve profitability
  • Fills short-term vacancies at assigned facilities
  • Provides mentoring and ongoing support to newly hired Patient Assistance Representatives
  • Ability to provide exceptional customer service
  • Ability to effectively relate to patients, hospital staff and PHS Associates
  • Demonstrated competence in Microsoft Excel and Word
  • Attention to detail and accuracy
  • Demonstrates ability to analyze data files
  • Ability to be proactive and seek solutions under minimum supervision
  • Advanced IndiCare™ experience
203

Manager, Patient Engagement Resume Examples & Samples

  • Conduct landscape assessment to identify patient organizations at the local and regional level to support the company’s patient engagement efforts in addiction and mental health
  • Identify and cultivate new partnerships with patient organizations and individual patient advocates locally and regionally and partner with the Patient Engagement team to support national advocacy relationships
  • Support the Commercial and Communications teams’ corporate programming to develop and implement broad educational or awareness efforts in the areas of serious mental illness and addiction
  • Partner with local sales, community and state government affairs representatives and serve as the liaison between the Patient Engagement function and the field
  • Serve as the internal liaison supporting the company’s branded medicines, VIVITROL and ARISTADA; provide patient insights and feedback to internal teams
  • Identify opportunities and build company awareness and strategic relationships through participation in local advocacy events
  • Develop and implement project plans, budgets, metrics, timelines and status reports
  • Bachelor’s degree, minimum 4 years’ experience in patient advocacy, communications or a related field
  • Good listening skills, demonstrated empathy, a conscientious, a team player with the ability to maintain composure in stressful situations
  • Ability to work cross-functionally and build strategic alliances internally and externally
  • Some business travel required
204

Patient Coordination Assistant Resume Examples & Samples

  • Answer calls to the nurse coordinator line from patients, providers (both internal and external), and outside facilities. - Document telephone and other interactions into patient charts as necessary. - Organize and obtain all outside records including slides that are critical to a meaningful outpatient visit and further treatment for upcoming patients on the schedule. - Assist the nurse coordinators with management of triage questions through the MiChart (Epic) inbasket. - Provide coverage for other panel managers within Otolaryngology during their absence. - Ensure accurate organization and scanning of patient documents into their chart. - Request and track outside radiology scans to ensure they are available prior to patient’s visit with us. - Upload, nominate, and archive outside radiology scan from LifeImage (and other systems as they are available) radiology system into MiChart. - Schedule, reschedule, and cancel appointments as requested. - Contact patients with procedure description as necessary. - Coordinate care with radiation oncology, medical oncology, radiology, oral surgery, and other departments as necessary. - Create, update, schedule, and otherwise maintain patient list for tumor board. - Initiate MiChart orders for speech pathology, radiology, and other services as necessary. - Obtain prior authorizations for medications when necessary. - Call in or fax prescription requests to pharmacy if it cannot be electronically submitted through MiChart. - Organize/add all pending test results on a task list for nurse coordinators - Provide assistance with other appropriate tasks as requested. - Organize daily provider schedules (inclusive of hard copy of outside records for cancer patients as well as necessary forms and results as indicated). - Follow-up calls on patient results as directed. - Cross train to provide coverage across the department
  • High school diploma or completion of GED program. - Understanding of medical terminology. - Exceptional interpersonal skills and ability to work well within a team setting. - Communicates effectively. - Demonstrates active listening, written, verbal, and information technology skills
  • Bachelor’s degree. - Experience working within a large, complex healthcare setting. - Understanding of Otolaryngology terminology. - Familiarity with Michigan Medicine electronic medical record system (Epic) is preferred. - Knowledge of Michigan Medicine policies and procedures. - Familiarity with obtaining medical records
205

Senior Manager, Toujeo Patient Marketing Resume Examples & Samples

  • Manage the internal legal, regulatory, and medical review and approval of new materials to enable responsible consumer communications
  • Work effectively with Sanofi cross-functional teams to ensure that subject experts are appropriately involved and driving optimization of the programs
  • Minimum 5 years of marketing experience
  • MBA or other advanced degree is a plus
  • Must have prior experience managing consumer programs through direct to consumer teams and field sales teams, deep understanding of external market dynamics with a priority on consumer trends
  • Diabetes experience preferred
  • Significant experience working with cross-functional groups made up of two or more of the following: Marketing, Sales, Business Development, Market Research, or Finance
  • Demonstrated ability to work effectively with and influence a cross-functional, matrix group
206

Patient Transfer Coordinator Senior Resume Examples & Samples

  • Demonstrate excellent customer service skills with all callers; ability to relay information accurately follow protocols as developed by each partner hospital
  • Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility
  • Able to professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use
  • Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data
  • Able to use a multiple phone line system, tools and resources in order to contact appropriate parties pertinent to transfers of patients
  • Coordinate flight and ground transportation as needed
  • Compliance with policies and procedures as defined in the Employee Handbook, Direct Patient Logistics Policy and Procedure Handbook and customer defined policy and procedure
  • Able to stay professional and efficient in high stress situations
  • Typing speed of 31 wpm
  • Ability to make accurate and timely decisions, ability to prioritize calls and multiple task, and ability to effectively communicate with coworkers and physicians
  • Have a pleasant, clear speaking voice and excellent customer service skills
  • Anything pertaining to the medical industry and hospital processes
  • Medical terminology knowledge, prior dealings with physicians and/or hospital processes
207

Senior Manager of Patient Engagement Resume Examples & Samples

  • Plan, organize and manage the creation, development and deployment of behavior based resources, including quarterly National Leadership Development Institute broadcasts, spotlight videos, skills lab training materials and corresponding collateral pieces
  • Manage production company vendor relationship through transparency in communication and ensure that every project remains within scope, delivers on time and aligns to the annual, set budget
  • Manage brand of internal culture through the development of creative solutions that enable the delivery of consistent messaging via PowerPoint (Prezi) presentations, scripting/talking points on behalf of senior leadership, executive summaries and overviews, memos, flyers, posters/signage, etc
  • Update Community Cares intranet pages and online tools for Community Cares Champions and Hospital leaders
  • Evaluate opportunities for innovation through new web-based tools and process efficiencies as they become available
208

MTM Patient Engagement Coordinator Resume Examples & Samples

  • Strong Telephonic Skills – able to speak clearly and communicate with seniors and others using the telephone
  • Excellent Listening Skills – present a warm, friendly, and empathetic atmosphere to patients by demonstrating active listening techniques
  • Clear and Concise Communication Skills – able to articulate information, both verbally and in writing, in a clear and concise manner
  • Consistent Professional Demeanor – maintain professional attitude and behavior on the telephone at all times
  • Excellent Interpersonal Skills – demonstrate empathy with callers in tone, language, questions and counseling and demonstrate patience, caring, sensitivity, empathy, and cultural competency throughout job responsibilities
  • Exceptional Interviewing Skills – able to probe and question patients to extract information to understand concerns and needs
  • Conflict Resolution Skills – able to defuse potential customer conflict utilizing the appropriate tone, support, questions or counsel, and ability to respond in a supportive manner to patients
  • Strong Work Values – able to follow all company and departmental processes and procedures
  • Self-management Skills – self-motivated, organized, and detail oriented
  • Knowledge of the Law – understand of basic compliance measures for the CMS programs, and ensure privacy and confidentiality as required by HIPAA, company and department guidelines
  • Computer/Technology Competency
209

Patient Serv Rep Onsite Resume Examples & Samples

  • Introduces the patients to MedAssist services and informs them that we will be contacting them on a regular basis about their progress
  • Provides transition, as applicable, for the backend Patient Account Representatives to develop a positive relationship with the patient
  • Valid Driver's License required
210

Patient Account Analyst Resume Examples & Samples

  • Collect and resolve all self-pay and self-pay-after-insurance accounts
  • Aggressively make outgoing collection telephone calls with the goal of maximizing cash collections
  • Review patient accounts and/or information received to determine eligibility under the Hospital Care Assurance Program
  • Review patient accounts and/or information received to determine eligibility for Charity assistance
  • Maintain the level of collections as defined by the Director of Collection and Customer Service, non-governmental insurance collection and customer service
  • Education: High school graduate or equivalent diploma required. Associate's degree or equivalent experience preferred
  • Three years' experience working in a collection agency or retail collection department required
  • Ability to conceptualize the flow of information through systems in order to trouble shoot and problem-solve to eliminate and/or prevent processing delays
211

Patient Account Analyst Resume Examples & Samples

  • Meets population specific and all other competencies according to department requirements
  • Meet established standards to provide excellent service
  • Ensure timely, accurate and complete data and balance on patient accounts
  • Meet regulatory and compliance requirements
  • Experience: One to five years of experience in medical billing or collections or customer service or accounting
212

Patient Financial Specialist Resume Examples & Samples

  • Prefer minimum of three years' experience in a physician's office, clinic,
  • Hospital business office, financial service setting, or related area dealing with the public in collection of data and funds
  • Ability to Multi-Task
213

Patient Finance Specialist Resume Examples & Samples

  • Investigates confidential patient financial data for purposes of determining patient responsibility and/or qualification for financial assistance
  • Functions as a liaison between physician, office staff, insurance companies, patients and hospital in obtaining vital financial information
  • Education: High School Diploma; Associates Degree preferred
  • Experience: Working knowledge of medical terminology, and data entry skills. Past work experience of at least two (4) years within a physician office, hospital or clinic environment, performing patient scheduling and precertification activities is highly desired
  • Excellent interpersonal skills are necessary in dealing with peers, internal, and external customers. Accuracy, attentiveness to detail and time management skills are required
  • Incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively
214

Standardized Patient Resume Examples & Samples

  • Ability to work as team member
  • Ability to use desktop computer skills and learn new applications
  • Ability to employ case-specific attire, gestures, voice quality and tone
  • Willingness to be flexible in an environment subject to change
215

Case Manager, Out Patient Resume Examples & Samples

  • Excellent interpersonal skills with the ability to interact with the healthcare team, peers, patients, families & community to facilitate problem resolution
  • Possesses excellent clinical assessment and analytical skills necessary to identify medical and discharge needs of patients and families
  • Proficient in various case management related software programs. Ability to utilize SJMO programs including but not limited to FirstNet, Cerner Powerchart, Healthquest, Midas, Allscripts, Teletracking, Pathways is preferred
  • Knowledgeable of the functional operations of utilization review, discharge planning, clinical assessment and third party payors preferred
  • Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups
  • Knowledge of federal, state and local regulation affecting utilization review programs and payments
  • Knowledge of regulatory and accrediting agency standards and regulations relative to utilization review
  • 1 Utilizes clinical judgement and admission criteria and uses it to collaborate with the ED Attending Physician, to assess patients for severity of illness and intensity of service in order to make recommendations regarding the most appropriate level/site of care
  • 3 Collaborates with the health care team, third party payors, and patients/families to resolve patient care issues that may impact Length of Stay (LOS), cost, patient safety and/or quality
  • 4 Obtain third party payor authorizations as indicated for those who require calls both for service and continued stay (Emergency Room Inpatients-ERIH, extended stay ER patients)
  • 5 Uses clinical judgement and established criteria and guidelines in identifying infection control, risk management, documentation and utilization issues and escalates these issues to enhance positive outcomes
  • 6 Assists the Emergency Room Physician and/or Attending Physician in identifying patient care needs that may not require hospitalization but could be more appropriately provided in an alternate care setting and works to coordinate those needs on behalf of the patient
  • 8 Works with the Logistic Center staff to place patients in the right bed the first time according to patient placement guidelines, enuring accurate documentation of the patients status is clearly reflected in the Electronic Medical Record (EMR)
  • 9 Collaborates with patients/families and health care team members ,to identify coordinate and facilitate the appropriate resources needed for post hospital care
  • 12 Accurately documents a complete clinical assessment (face to face), including interventions and goals for patients in accordance with documentation standards, policies, procedures and/or guidelines in the electronic medical record (EMR). Ensures variances and delays in care are documented and escalated to the Physician Advisor
216

Patient Attendant Resume Examples & Samples

  • Provides transportation service to and from the Emergency Department and diagnostic areas such as Radiology, Cardiology, Rehabilitation, Cardiac Cath Lab, Clinical Vascular Lab, and GI Lab. Assists in transport of ED patients to the inpatient units
  • Assists in maintaining and distributing the inventory of equipment that is the responsibility of the ED
  • Assists Radiology personnel in lifting patients on and off Radiology tables as required
  • Replaces litters and wheelchairs to designated storage
  • Provides backup support for the Security Department during security alert situations
  • Communicates directly with patients, visitors, Physicians, nursing staff, support groups, and the Volunteer escort service throughout the hospital
  • Responds to codes and alerts as needed to assist with transport as directed by the ED Charge Nurse
217

Standardized Patient Resume Examples & Samples

  • Ability to simulate medical patient within designated parameters of case assignment
  • Demonstrable memorization and concentration skills
  • Portray all aspects of a case as trained including history of current problem, with appropriate affect/behavior and physical findings
  • Ability to use computer to complete assessments / checklists
  • Ability to work comfortably in a healthcare environment
218

Patient Observation Attendant Resume Examples & Samples

  • Reports on/off duty to the registered nurse assigned to care for patient
  • Receives specific observation guidelines from the registered nurse for each patient /shift/ assignment
  • Provides a safe environment for the patient, under the direction of a registered nurse
  • Remains with patient AT ALL TIMES as directed by the registered nurse
  • Identifies self to patient and/or family members or significant others
  • Provide continual observation and monitoring of patient
  • Reports behavior changes and patient requests to patient care provider; registered nurse. DOES NOT leave patient unattended, even while reporting observations
  • Accompany patient to/from and during tests or treatments
  • May assist patient with set up of meals and fluids (only if no known swallowing deficiencies)
  • Maintain patient room in neat, orderly manner
  • Provides constant observation of patient as directed by registered nurse
219

Patient Receivable Representative Variance Resume Examples & Samples

  • Processes and follows up on all nongovernment variances inclusive of debits and credits
  • Handles inquiries from patients, third parties and agencies regarding any aspect of services received or status of account
  • Reviews and completes follow through on remittances for allowances and rejections
  • Updates receivable system with any new, corrected or pertinent information in relation to resolution of receivable accounts
  • Two years college, and/or two years prior equivalent experience in a Hospital setting with experience in revenue cycle
  • Familiar with hospital billing and coding
  • Follow up and/or billing experience with commercial / managed care payors in a hospital setting
220

Patient Receivable Representative Resume Examples & Samples

  • Ensure prompt, accurate, and compliant billing and payments for all Medicaid and Medicare patient claims
  • Resolve failed billing edits, under/over or denied payments by Medicare and Medicaid. Monitor the resolution and involve ancillary departments as needed
  • Keep current with the changes to the Medicare and Medicaid regulations and billing protocols. Have a clear understanding of how these changes will impact the Hospital's departments
  • Accurate billing and follow-up of patient accounts according to established departmental guidelines based upon regulation requirements
  • Monitors and reconciles daily reports as well as assigned worklist for appropriate account resolution inclusive to credit, debit and adjustments
  • Documentation of all action taken on an account
  • Two years college and/or two years prior equivalent experience in a Hospital setting with experience in Medicare and Medicaid billing and follow up
  • Computer literacy in PC environment is required with strong organizational, analytical, interpersonal and communication skills
  • Meditech experience a plus
221

Patient Account Follow Resume Examples & Samples

  • Follow up and investigate any billing errors returned from payers
  • Work with respective team members/supervisors for resolution
  • Manage and maintain outstanding patient balances to ensure accurate reporting of Accounts Receivable
  • Meet position’s goals and objectives related to accuracy and productivity; i.e., days in Accounts Receivable, cash collections open claim count, reimbursement metrics, etc
  • Follow up on submitted claims to complete appropriate action to ensure timely receipt and appropriate reimbursement
  • Work various system reports to ensure accurate classification of accounts and to ensure that all accounts have been billed and received by payers
  • Suggest billing component changes as necessary for payers
  • Routinely communicate with payer regarding delinquent or denied claims
  • Address issues and clear barriers to payment
  • Utilize on-line/telephonic resources to verify benefits and to ensure claims are processed according to the appropriate benefit levels
  • Responsible for managing claim details and verifying accurate reimbursement
  • Initiate account adjustments and/or appeals on payment disputes
  • File appeals for denied claims and follow up as necessary through appeal resolution
  • Submit refund requests as necessary
  • Knowledge of all payers insurance, self-pay after insurance, reimbursements, collections, appeals, claims follow-up and third-party billing, required
  • Experience with medical records or patient accounting systems, preferred
  • Knowledge and understanding of state and federal insurance program to ensure compliance and accurate reimbursement, required
  • Knowledge and understanding of healthcare explanation of benefits (EOBs) forms
  • Electronic medical record software experience, preferably Cerner
  • Valid Wisconsin driver license. Must be granted insurable status by the Rogers Memorial Hospital insurance policy
222

Associate Director, Patient Reported Outcomes Resume Examples & Samples

  • Responsible for planning and implementation of Patient-Reported Outcomes (PRO)/ clinical outcomes assessment strategies, assuring alignment with clinical, health outcomes and commercial strategies
  • Provides guidance and input to pipeline (primarily ADT) and therapeutic area teams for PROs and other methodologies
  • Aligns with Department Statistical Sciences to develop and leverage their analytical capabilities to enhance existing capacity and aligns with R&D based Epidemiology team to ensure cross functional collaboration with HEOR
  • Leverages expertise and organizational capabilities to ensure creation, validation and delivery of PROs for HEOR colleagues and other internal business partners
  • Provides insight on the development of PRO questionnaires and/or endpoints as appropriate. This may involve leading their development and implementation where necessary
  • Liaises with external partners to support pipeline teams (including ADT’s)
  • Develop statistical analysis plans for PROs, and will be involved in analysis and interpretation of PRO results from clinical trials
  • Prepare relevant sections of documentation and communication and questions for regulatory agency meetings, support and/or participate in said meetings at regulatory agencies, and provide robust evidence in support of submission activities
  • Prepare abstracts and manuscripts presenting PRO results from clinical and PRO development and validation studies, aligned with publication strategy and participate in external efforts to shape environment regarding policy, standards and use of PROs
  • PhD with 5 years or Master with more than 7 years of pharmaceutical industry or CRO experience equivalent in Psychology, Psychometrics, Social Sciences or Health Services research with sufficient to understand the drug development process, with demonstrated experience in seeing assets progress through the pipeline
  • Experience with managing outcome measure development and validation projects and experience with regulatory agency dossiers and meetings
  • In depth understanding of the FDA Patient Reported Outcomes Guidance
  • Understanding of critical success factors and obstacles impacting PRO information in successful regulatory label negotiations
  • Strong record of Patient Reported Outcome (PRO) and/or Clinician Reported Outcomes (ClinRO) assessment publications and success in obtaining regulatory claims from these
  • Understanding of clinical trial planning and execution; Understanding of healthcare markets and regulatory and reimbursement decision making, especially in relation to the global use of PRO data
  • Understanding of how PRO research and the use of PRO instruments can be applied in decision-making
  • Understanding of the evolving use of PRO research concepts to the development and evolving recommendations about clinical outcomes assessments
  • Ability to communicate and present potentially complex concepts and results effectively to a variety of audiences
223

Patient Financial Reimbursement Analyst Resume Examples & Samples

  • Qualified candidates must have three to five years previous experience in Multi Health care receivable environment
  • Hospice professional management experience will be accepted in lieu of external health care management experience
  • Previous experience in customer service call center and/or sales preferred. Some facility in MS Word, Excel and Powerpoint
  • Must be able to demonstrate effective communication, negotiation and customer service skills
  • Ability to work on various assignments simultaneously. Ability to work independently to complete assigned tasks and goals with minimal direct day to day on site supervision
  • Ability to travel if necessary which may require an overnight stay
  • Self pay collections experience highly preferred
224

System Patient Companion Resume Examples & Samples

  • Communicates pertinent clinical information to nurse
  • Ability to travel to all Mount Carmel facilities for work
  • Ability to follow verbal and/or written instructions
225

Head of Patient Advocacy Resume Examples & Samples

  • Develops and implements short and long-term strategies to integrate and advance the various Sanofi Genzyme patient resources and support services offered to the Rare Diseases patient community
  • Provides strategic insight on the pulse of the patient populations and ensures strong collaborations with patient advocacy groups
  • Develops a proactive approach to managing and enhancing our relationships with patient communities. Builds relationships and provides guidance to existing and/or evolving patient associations
  • Identifies and coordinates patient presentations to internal Sanofi Genzyme meetings
  • Articulates the themes of the overall patient community to internal Sanofi Genzyme colleagues. Responds to and manages external presentations to professional organizations and non-profit partners in the Rare Diseases community
  • Successfully works with external patient organizations to help them grow and develop into high functioning and sustainable organizations
  • Strategically manages and budgets the sponsorships and charitable donations to US patient organizations
  • Stays current with relevant information and resources regarding industry and health care legislation. Provides updates regularly to the disease communities
  • Recruit, manage and develop direct report team
  • Bachelor’s degree in science, social science or related field. Previous patient advocacy experience
  • 10+ years of progressive experience in a healthcare or social services non-profit/corporate setting
  • Familiarity with drug development process
  • Excellent interpersonal, oral and written communication skills including strong presentation skills; competent and confident in presenting to senior leadership
  • Ability to relate with a diverse group of individuals and develop rapport quickly
  • Ability to influence in a proactive, objective and diplomatic manner within all levels of the company and outside community leaders
  • Works collaboratively, independently and with a sense of urgency. Able to prioritize areas of strategic importance to the company and to help articulate to senior management
  • Demonstrated ability to work under pressure and manage multiple responsibilities
  • Ability to use both strategic and tactical approaches to problem-solving and multi-tasking
  • Able to create a positive work environment for team to help retain and develop staff
  • Proficient in basic computer skills and Microsoft Word systems
226

Patient Intake Coordinator Resume Examples & Samples

  • Serves in a case management capacity by initiating the intake of patient. Liaison with the referral sources, clinics and discharge planners. Obtains medical records in a timely manner to ensure an expedited admissions process
  • Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programs
  • Ensures all intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements. May require navigation with various levels of clinic and management staff
  • During transient or busy periods will assist other teams in the processing of referrals/calls
  • Interviews patient, patient’s representative, or referral source to obtain the necessary personal and financial data to determine eligibility for admission
  • Obtains necessary signatures to ensure the efficient processing of admissions data according to FMCNA policies and procedures
  • Completes the preliminary paperwork and standard admissions forms to ensure efficient processing of admissions
  • Collaborates with facility staff and various levels of management to effectively resolve issues impacting a patient’s admissions process
  • Immediately communicates to supervisor/manager any admissions denials from clinics or billing groups for further action and communication with management team
227

Frx-patient Enrollment Coordinator Resume Examples & Samples

  • Complete and process the preliminary paperwork and standard enrollment forms for new Fresenius Rx patients. Call clinics and/or prescribers when more information is needed or forms are incomplete. Receive inbound calls from clinics or prescribers to answer any enrollment form questions
  • Ensure accurate and efficient data entry on a daily basis. Utilize good customer service when on the phone with clinic and provider (doctor) staff to resolve issues when incoming faxes are not submitted properly
  • Act as a primary liaison between clinics and provider (doctor) staff regarding the documents/forms involved in the beginning stages of the enrollment process
  • Work system queue in Pharmacy Management System to ensure documents are processed in a timely fashion
  • Ensure patient Protected Health Information (PHI) is entered and updated correctly
  • Attach all relevant documents to patient profile
  • Maintain and update database with current data, pertinent information, and status of enrollment, recording any necessary details, complaints, and issues
  • Transfer patient profiles/information between FreseniusRx pharmacy locations
  • Stay current with clinic locations, addresses, and contact information
  • Coordinate the enrollment process from the initial request to the final authorization ensuring all aspects of patient confidentiality are maintained at all times
  • Ensure all intake data for admissions requests are collected, completed, and communicated according to the established standard operating procedures and in compliance with all regulatory requirements
  • Obtain the necessary information – demographic, financial, and clinical and other pertinent data to initiate the process
  • Promote the efficiency of enrollment process by answering phones and assisting callers in a professional and timely manner, escalating issues to supervisor as necessary
228

Patient Accesstrainer West Florida Region Resume Examples & Samples

  • Assist with implementation of and training of Super Users for pilot programs and system enhancements
  • Attend Patient Access Director Meetings, identifying areas of focus and implementing process improvements as needed
  • Be able to identify issues and trends with their Region and work with Patient Access Directors to solve (I-plans, training improvements, etc.)
  • Provide Insurance-plan education and training
  • Track education requirements
  • Position requires 75% travel to hospitals in the area
  • Potential to Work from Home
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
229

Associate Patient Pathway Consultant Hungary Resume Examples & Samples

  • Target and promote customer’s specialized services in secondary care (e.g. hospital) arenas
  • Within a specified geographical territory, identify target customers and produce an annual territory plan
  • Implement program process within potential sites
  • Understand and adhere to Standard Operating Procedures (SOP's)
  • Communicate the aims, objectives and business plan of the program to all relevant health services
  • Achieve targets in assigned territory or commercial sector in order to reinforce the disease treatment among identified target audiences (e.g. physicians, nurses and key hospital staff)
  • Demonstrate a good understanding of the disease treatment and guide lines, clinical efficacy and clearly state the value-proposition offered, based on sound knowledge of specialty area or therapeutic discipline
  • Keep up to date with the latest trends and or issues within specialist or technical area of expertise, by attending conferences, reading key journals, etc. and begin to promote self, as a knowledgeable specialist, to internal and external audiences
  • Conduct interviews, carry out pre-call planning and preparation and develop a self-analytical approach in order to identify learning areas from each call. Complete relevant training courses
  • Ensure consistent and satisfactory levels of customer service to doctors in hospitals or other clinical / healthcare delivery institutions through regular visits and events
  • Effectively utilize the designated software system(s) to maintain records update, report daily calls, and produce reports
  • Deliver reports in an accurate and timely manner
  • Comply with relevant country legislation and regulatory requirements
  • Advise Line Manager of changes in competitor activities and market changes and liaise with Line Manager to identify potential new sales opportunities
  • Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines
  • Project a professional impression of the Company and act in accordance with the relevant stake holders
  • Good understanding of Pharma Market and related procedures
  • Build network of relationships with health representatives in the requested specialty segment
  • Solid product knowledge
  • Fluency in software operating systems, such as MS Office and customer relationship management systems
  • Ability to work effectively with decision makers/opinion leaders in the relevant market
  • Ability to conduct face to face presentations to customers
  • Ability to organize, prioritize and manage own workload
  • Ability to manage conflicting priorities
  • Provide lead on internal cross project working
  • Bachelor’s degree in related field or educational equivalence
230

Senior Patient Marketing Performance Associate Resume Examples & Samples

  • 60% - Design, develop and execute multi-channel campaign strategies to improve health outcomes, drive product engagement and support retention and loyalty to provider practices
  • Drive quality performance across clinical guidelines
  • 4+ years of relevant experience
  • Experience designing multi-channel campaigns (email, sms, phone, print) targeting a various populations with clear call to action
  • Proficient in writing a variety of different content that spans from health education to product engagement. Health literacy knowledge preferred
  • Knowledge and understanding of current trends in healthcare
  • Experience executing processes and projects to meet business goals in cross-functional team settings
  • Experience analyzing data-driven metrics & reporting
  • Proficiency with Microsoft Excel and other office products (PowerPoint, Word, etc.)
  • Demonstrated track record of success regardless of prior field or role
  • Excellent communicator, a consummate team player, highly adaptive, and have a strong sense of personal integrity
  • Ability/desire to own and coordinate dynamic, important work – with flexibility and willingness to get into the weeds and do whatever it takes to reach goals
  • Passionate about contributing to teams and modeling the way for others to follow
  • Eagerness to tackle challenge with various unknowns
  • Utilizes intellectual curiosity & foster work environments that inspire curiosity in others
  • Ability to build strong relationships & are excited about working with others through change
  • Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company
  • Travel anticipated ~10%; and may include client site visits, sales meetings, conferences, and trainings
231

Analyst Patient Accts Resume Examples & Samples

  • Analyzes, implements and maintains department related databases and software
  • Participates in the design, implementation and maintenance of reports
  • Analyzes and prepares data for use by senior management
  • Prepare monthly, quarterly, and annual variance analysis and develop appropriate recommendation
  • Presents data in effective, clear formats tailored to the needs of specific audiences including managers, staff, and physicians
  • Identifies and interfaces with members of the organization who can provide additional data as required, e.g. Information Systems, etc
  • Assist in the development of new monitoring tools for approval and works with necessary parties to implement
  • Bachelor’s Degree in Business or Computer Information Systems, required. Master’s Degree, preferred
  • Minimum of one (1) year of business related computer experience. Billing/Patient account experience, required
  • Knowledge of report writing, required
232

PER Diem Coordinator Patient Relation Services Resume Examples & Samples

  • Investigates and resolves complaints from patients, families and visitors. Interacts with hospital management to provide assistance in the resolution of patient complaints
  • Makes regular rounds of the waiting room, examination areas, lobby, treatment floors, emergency room and other hospital areas to assess patients and/or families satisfaction and comfort level. Communicates with and educates patients and their families regarding general hospital services
  • Communicates any concerns needing immediate attention to the appropriate department (e.g. - Nursing, Security, Access Services, Maintenance etc.) and follows-up to ensure satisfactory outcome
  • Recommends corrective action and collaborates with hospital administration to review and analyze work-flow and/or procedures to improve communication, efficiency and/or customer satisfaction
  • Compiles and analyzes service/satisfaction data to provide statistics
  • May be required to assist in the hiring, training, and performance evaluations of staff
  • Bachelor's Degree in Communications or related field, required
  • Minimum of three (3) years in a service related environment
  • Demonstrated interpersonal and communication skills
233

Patient Guide Resume Examples & Samples

  • High School graduate or the equivalent
  • Current State of Alaska Certification as a Certified Nursing Assistant
  • Ability to satisfy the State of Alaska Licensing, Assisted Living Homes background records and fingerprint check criteria
  • Experience in the area of orthopedics
234

Per Diem Standardized Patient Resume Examples & Samples

  • Portrays medical scenarios or cases with learners in teaching and/or assessment activities
  • Simulates all aspects of the scenario, using history of current problem, affect/behavior and physical findings, in a standardized, accurate and realistic manner
  • Participates with learner in mock interview, counseling and/or a physical examination
  • Provides feedback to learners in a constructive manner as coached
  • Uses ongoing feedback from supervisor/trainer and incorporates into case simulation
  • Accurately and consistently completes History & Physical checklists indicating areas addressed or not addressed by the Learner during scenario assessment
  • High School Diploma or equivalent, required or appropriate Department of Labor working papers
  • Ability to read, memorize lines and understand intent of scenarios
  • Demonstrated ability and willingness to work cooperatively and professionally with learners, faculty and administrators
  • Demonstrated ability to be instructed by an SP Trainer and consistently simulate a case scenario in a standardized, accurate, and reliable manner
  • Able to be flexible regarding scheduling and assignments
235

Patient Engagement Specialist Resume Examples & Samples

  • Promotes a safe, caring, and respectful environment in which patients can be given the intensive care needed for stabilization and treatment
  • Uses Dynamic Appraisal of Situational Aggression (DASA) instrument, treatment plan, and prescribed verbal and non-verbal techniques as well as the patient's preferences from the Inpatient Individual Safety Plan to engage patients with the goal of reducing risks for aggression
  • Assist patients in developing Inpatient Individual Safety Plan
  • Performs patient rounds focusing on patients with a high DASA score, reviews video surveillance and reports observations to treatment team
  • Updates treatment team members regarding patient activity, interactions, and observations, including patient characteristics and environmental variables that may trigger agitated/aggressive behavior
  • Responds to calls for assistance, applies physical restraints, and assists in the implementation of seclusion, when necessary, under the direction of an RN
  • Escorts new patients from the hospital's evaluation and intake center to its inpatient units and to appointments and activities within and outside of the hospital
  • Performs patient body and property searches upon admission and as necessary and observes patients during visits to ensure that no contraband is provided to patients
  • Assist patients with activities of daily living
  • Responds to questions and concerns of patients, family members, and visitors and ensures that problems are resolved in a timely fashion
  • Minimum of six (6) years related experience, required. OR
  • Minimum of two (2) years of college, required, with a concentration in pre-health science, criminal justice, social services, or psychology-related courses, preferred
  • Minimum of three (3) years related experience, required. AND
  • Basic Life Support (BLS) Certification, required
  • Must be in good physical condition to lift, turn, position, and restrain psychiatric patients. Must pass a physical agility test prior to appointment, after receiving medical clearance from Employee Health Services to participate in the test
  • Must successfully complete intensive specialized training within orientation period and annually
  • Must pass a qualifying examination within orientation period
  • Must be able to demonstrate CPR technique within orientation period
  • Must be available for F/T, day shift training for 4 - 6 weeks**
236

Patient Financial Assistance Rep Resume Examples & Samples

  • Performs financial assessment for individuals that are uninsured and underinsured to determine eligibility for state, federal and private insurance programs
  • Completes insurance applications for public programs like MassHealth, ConnectorCare, Health Safety Net and Medicare Part D
  • Register patients by obtaining, verifying and recording personal, demographic and financial information in a sensitive and timely manner
  • Compliance with HIPAA and department regulations regarding patient confidentiality at all times
  • Verifies patient insurance coverage with third-party payers
  • Assists patients with billing inquiries, setting up payment plans, discount applications and generating patient estimates
  • Become a public benefits subject matter expert and remain up to date with the latest changes under the Affordable Care Act (ACA) and within the Massachusetts Medicaid system
  • Must be willing to become a Certified Application Counselor (CAC)
  • Able to critically analyze problems and use lateral thinking to provide effective solutions
  • Keen attention to detail and the ability to juggle multiple responsibilities and competing priorities
  • Adeptness at making decisions under pressure and meeting tight deadlines in a fast-paced environment
  • Able to provide superb customer service while building and maintaining positive working relationships
  • Must have a positive attitude towards working independently and within a team environment and always take the initiative to help others
  • Maintain excellent written and oral communication skills and communicate effectively in a sensitive and timely manner
  • Bilingual candidates preferred
  • Bachelor's degree or equivalent healthcare experience preferred
  • Prior experience in a customer service role, Epic experience a plus
237

Patient Serv Coord Resume Examples & Samples

  • Epic Deposit Tool application: As necessary in certain practice sites posts co-payments, posts patient payments, and processes credit cards. May include end-of-day cash drawer and payment processing procedures
  • Using Life Image (MGH image sharing system): Load radiology discs in preparation for patient appointment
  • Epic Media Manager Document Imaging (Scanning) system: Electronically scan outside laboratory, radiology, and pathology reports into patient chart. Electronically files scanned reports into correct patient records
  • Epic PPE (Patient Pre-operative Evaluation): Schedules pre-operative testing appointment for surgical patients
  • Book radiology appointments via Epic for a variety of imaging tests including standard x-ray, CT, MRI, ultrasound and nuclear medicine scans. Includes all MGH imaging sites
  • Epic Work queue (Referral management and requests): Process and schedule patient appointments and/or assign request to another hospital service for appointments
  • Patient Gateway system: Use Patient Gateway to communicate with patients and ascertain their need for appointments and prescriptions. Follow-through with appropriate scheduling and communication to patient
  • Associates or Bachelors degree or equivalent secretarial certificate or work experience preferred
  • Minimum of 3 years of applicable experience required
  • Typing and/or keyboarding skills required
  • Excellent computer skills with the ability and aptitude to quickly learn new computer systems and programs
  • Excellent communication skills and ability to act as a liaison between the physician and patient/family
  • Good command of English language, including medical terminology
  • Exceptional organization skills and flexibility to handle multiple tasks and deadline pressures
  • Understanding of all pertinent medical insurance plans
238

Patient Financial Coordinator Resume Examples & Samples

  • Obtains detailed insurance benefit information for all aspects of infusion treatment care plan
  • Computes liability estimates based on gaps in coverage
  • Completes administrative functions associated with all prior authorization requirements
  • Works with department clinical liaisons for drug grants and programs for inadequately insured patients
  • Receives denial and appeal requests and coordinates applicable information and formalizes payer appeals with departmental clinical liaisons
  • Manages necessary insurance product needs, including Medicaid and other program enrollment
  • Navigates financial aspects of off-label requests, e.g. prior authorizations, waivers, providing treatment estimates and collecting payments
  • Work with Centralized Authorization Unit and care team to identify potential payer issues prior to patient visit
  • Acts as a key contact to physicians, nurses, and care team for insurance questions and all aspects of access to care
  • Collaborates with International Office where applicable
  • Attends appropriate department and practice meetings
  • Ability to communicate effectively and sensitively with patients, their families, and hospital staff
  • Must possess excellent organizational and prioritizing skills with the ability to multitask
  • Energetic team player with strong communication and interpersonal skills, positive attitude
  • Must have adequate typing skills and be familiar with personal computers
  • Bilingual in English and another language a plus
  • 5-7 years work in healthcare environment (preferred)
  • Adequate computer, phone and typing skills
  • Microsoft Word and Excel (preferred)
  • Strong communication, interpersonal, team skills
  • Knowledge of third party payers, government programs, insurance regulations, managed care contracting, medical terminology, and clinical considerations related to cancer care
  • Knowledge of medical terminology and coding a plus
  • Willingness to continually learn and grow as a member of a team and department
  • Bachelor’s degree, health related field (science, social work, e.g) preferred
  • 3-5 years work in healthcare environment (preferred)
239

Bft Patient Observers Needed for Weekends Resume Examples & Samples

  • Provide continuous observation of patient(s),does not leave patient unattended Help maintain a safe environment for patients including care of the suicidal patient
  • Observe patient(s) for obvious changes in behavior or condition and may be asked to complete a written assessment form of behavioral changes during course of shift
  • Provide/receive handoff to/from Observer to Observer, PCA or RN at the change of the shift
  • Assists with feeding patient (s) as directed by the RN
  • Ensure patient is not pulling out any lines/tubes by gently repositioning patient’s hand
  • Alert the appropriate RN and PCA to assist when a patient call light is triggered Assist patient in the event of a fall and alert the appropriate RN and PCA to stabilize the patient
  • Report changes immediately to the responsible RN
  • Accompany and assist patient with walking as directed by the RN
  • Push patient in wheelchair as directed by RN
  • Engage patients in diversional activities as delegated by the RN
  • May be required to observe two patients with similar needs during one shift Maintain confidentiality of patient information
  • Must maintain constant observation including must not leave patient unattended, not fall asleep, not use devices, or engage in other activities that would distract constant observation activities
  • Ability to communicate patient behaviors to the appropriate staff in the event patient safety is compromised
  • Must display maturity and ability to exercise sound judgment using “common sense” and training acquired through the Bulfinch Temporary Service
  • Must be flexible and adapt to changes with patient(s) and or location
  • Must possess working knowledge of population/age specific competencies Must be able effectively communicate with basic literacy skills
  • Must be able to follow direction
  • Demonstrate dependability and responsibility with little supervision
  • Requires ability to walk with patient or sit for extended period, at times in a darkened environment
  • Requires ability to stay aware/awake during all shifts May be required to wear a mask or other personal protective equipment while Observing patient with precautions
  • Must wear professional attire
  • Previous patient environment exposure/experience preferable
  • Completion of training
  • Must review job expectations and complete a Patient Observer Assessment Complete annual retraining in Standard Precautions, General Safety, Confidentiality, Drug Free Workplace and Standards of Behavior
  • Complete annual TB testing Education High School or equivalent
  • Prefer candidates furthering their education in direct patient care roles
240

Bft Per Diem Patient Observers Needed for Overnights Resume Examples & Samples

  • Provide continuous observation of patient(s),does not leave patient unattended Help maintain a safe environment for patients including care of the suicidal patient
  • Observe patient(s) for obvious changes in behavior or condition and may be asked to complete a written assessment form of behavioral changes during course of shift
  • Provide/receive handoff to/from Observer to Observer, PCA or RN at the change of the shift
  • Assists with feeding patient (s) as directed by the RN
  • Ensure patient is not pulling out any lines/tubes by gently repositioning patient’s hand
  • Alert the appropriate RN and PCA to assist when a patient call light is triggered Assist patient in the event of a fall and alert the appropriate RN and PCA to stabilize the patient
  • Report changes immediately to the responsible RN
  • Accompany and assist patient with walking as directed by the RN
  • Push patient in wheelchair as directed by RN
  • Engage patients in diversional activities as delegated by the RN
  • May be required to observe two patients with similar needs during one shift Maintain confidentiality of patient information
  • Must maintain constant observation including must not leave patient unattended, not fall asleep, not use devices, or engage in other activities that would distract constant observation activities
  • Ability to communicate patient behaviors to the appropriate staff in the event patient safety is compromised
  • Must display maturity and ability to exercise sound judgment using “common sense” and training acquired through the Bulfinch Temporary Service
  • Must be flexible and adapt to changes with patient(s) and or location
  • Must possess working knowledge of population/age specific competencies Must be able effectively communicate with basic literacy skills
  • Must be able to follow direction
  • Demonstrate dependability and responsibility with little supervision
  • Requires ability to walk with patient or sit for extended period, at times in a darkened environment
  • Requires ability to stay aware/awake during all shifts May be required to wear a mask or other personal protective equipment while Observing patient with precautions
  • Must wear professional attire
  • Previous patient environment exposure/experience preferable
  • Completion of training
  • Must review job expectations and complete a Patient Observer Assessment Complete annual retraining in Standard Precautions, General Safety, Confidentiality, Drug Free Workplace and Standards of Behavior
  • Complete annual TB testing Education High School or equivalent
  • Prefer candidates furthering their education in direct patient care roles
241

Patient Serv Coord Resume Examples & Samples

  • Develops patient estimates for procedures, to include extractions, dental implants, etc. based on provider recommended treatment plan and coordinates with insurance companies (both medical and dental) to determine actual out-of-pocket cost to the patient; communicates relevant cost information to patient in timely manner
  • Schedules patient procedures using Epic System
  • Orders/ coordinates/obtain outside films, as well as any additional clinical information needed to ensure efficiency and accuracy of consultations and second opinion visits
  • Calls all patients for reminders of appointments, procedures and monies due, plus calls patients in follow-up to procedures to check on recovery
  • Answers patient/family questions regarding appointments, surgery and preoperative instructions as appropriate
  • Reviews and obtains insurance approvals for main operating room cases, outpatient procedures and tests i.e. MRI, CT
  • Collaborate with Admitting office to obtain surgical estimates for OR procedures, to include Orthognathic surgery, genioplasty, malar implants, etc
  • Provide support for provider correspondence, to include patient letters, FMLA, duty level, disability forms, etc.)
  • Greets patients upon check-in to welcome them to practice using Epic, to include verifying demographic and insurance information, Patient Gateway, etc
  • Thorough knowledge of all HMO’s, managed care and other third party insurers
  • Schedules follow up appointments, procedures, pre-op testing, IVS as appropriate
  • Provides reassurance to patients and families regarding treatment course and follow up communication contact
  • Manages preparation of surgical cases: confirms pre-op testing, compile necessary paperwork and confirm date and time of procedure
  • Schedules and maintains the main operating room and surgical day care schedules for physician
  • Coordinates schedule of multiple complex appointments using multiple systems and resources
  • Works with Admitting Department and International Office to coordinate appointments of self pay and international patients
  • Request financial quotes for pending inpatient or outpatient services and relate information to patient when necessary
  • Aids in billing issues and solutions
  • Coordinates appointments with MGH interpreters as necessary
  • Coordinates equipment and material ordering as needed (i.e. implants, botox, etc.)
  • Assist provider and patient in developing treatment plan for Orthognathic surgery, to include coordinating materials for presentation at conference and follow-up appointments
  • Ensure and protects patient confidentiality: works within HIPAA-compliant procedures
  • Troubleshoots work flow issues
  • Works on special projects as assigned
  • Epic Hyperspace application-schedules patient appointments; utilizes resource scheduling techniques to link providers and resource rooms
  • Maintains Epic Hyperspace application to build and facilitate physician schedules
  • Roe Application: schedule MRI, CT, etc
  • Romexis System: saves incoming materials to internal system
  • PATA scheduling system: schedules Pre-Admission testing and appointments for surgical patients. Requires knowledge of clinical requirements for pretesting
  • OR Book It system: using online OR booking system to electronically communicate with OR Schedulers and reserve prime time OR slots for surgical procedures. Also, selects ultimate time for wait cases when OR time is unavailable for surgeon
  • Patient Gateway system: use Patient Gateway to communicate with patients when necessary
  • Access MOSAIC systems: MOSAIC for electronic OR schedules
  • Microsoft Office Applications: as necessary use Outlook, Word Excel, Power Point, Super User
  • Insurance knowledge of all types of insurances including dental insurance to better aid patients financial responsibilities
  • Minimum of 3 -5 years of applicable experience required
242

Patient Serv Coord Resume Examples & Samples

  • Manages inbox and supports Administrative Coordinator team with scheduling appointments for Out of Template requests
  • Performs reconciliation of daily schedule
  • Assist front desk staff with retrieving patient forms during the check-in process
  • Responsible for transporting lab orders printed from front desk to phlebotomists
  • Follows up with scheduling coordinators on appointment linking issue
  • Monitors patient wait times
  • Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
243

Patient Placement Coordinator Evening Shift Resume Examples & Samples

  • Locates and assigns beds for front door admissions, Same Day Admissions, bedded outpatients, hospital transfer and emergency department admissions
  • Interacts with clinical staff to ensure appropriate placement of patients in accordance with clinical needs and Patient Placement Guidelines
  • Monitors medical team quotas ensuring correct distribution of patients. Works within the guideline and “rules” provided by the Department of Medicine and Oncology to distribute patients to teams so that team coverage model is followed
  • Works with chief residents to strategize exceptions and capacity challenges. Works with patient care units to expedite the admission process
  • Works with the Patient Care Services to arrange timely transfer of patients to and from intensive care units
  • Meets with representatives of patient care units daily to assess occupancy needs, and develop a plan to ensure efficient placement of patients
  • Responds to requests from patients or family members for special bed needs given clinical placement criteria are met
  • Ensure needs are properly coded to ensure correct billing
  • Responds to Approaching Code Help & Code Help situations and provides leadership with information and carries out direction from department leadership and Capacity Committee
  • Works with across the institution including Emergency Department to prioritize highly sensitive transfer agreements with outside institutions during high occupancy times Is able to cross-function as a transfer access coordinator
  • Provide rapid, professional response to referring and accepting physicians to facilitate the transfer process
  • Offers patient transport service to referring institutions and coordinates such services as indicated
  • Communicates to internal and referring patient care units information pertinent to expeditious transfer and/or transport of patient
  • Monitors processes pertaining to patient transfer and/or transport
  • Troubleshoots and provides assistance as necessary
  • Ensures integrity of each patient’s account, including but not limited to: demographic and insurance information, Assignment of Benefits compliance, Advanced Directive status
  • In lieu of patient, may receive and interview family members, referring institution and/or other agencies to obtain accurate registration and authorization information
  • Facilitates admission to alternative Partners Institution as necessary or requested given bed availability, insurance contractual agreements, physician or patient preference
  • Coordinates physician orders, face sheet and plate delivery to patient care units prior to patient arrival
  • Provides mutual support to interfacing personnel in order to facilitate all components of the patient transfer and transport process
  • Serves as an ambassador of the Partners Healthcare system Mentors employees and assists in training as needed
  • Monitors all aspects of real time census, working with patient care units to ensure correct admission, discharge and transfer information is reflected by Epic
  • Resource person/customer service representatives for Patient Care Services, Communications, physicians and their offices, patients, family members, all external and internal customers
  • Monitors Bedded Outpatient’s length of stay
  • Changes Epic to reflect revisions to account status
  • Performs daily quality measures maximizing accuracy and reimbursement
  • Performs daily ADT maintenance to ensure patient accounts accurately reflect all activity
  • Receives expired patient calls and logs information into expired patient log
  • Ensures Attending Physician has reported medical legal cases to the Medical Examiner
  • Notifies organ procurement agency of all expired patients per Massachusetts Law
  • Demonstrates proficiency in case specific requirements. Reviews “Report of Death” and ensures all required information is accurately reported
  • Enters Death Certificate information electronically for filing with the Bureau of Vital Statistics
  • Serves as “mentor” for new employees and assists in training
  • Assists in ongoing management of patient valuable process and inventory
  • During off hours, acts as a backup for interviewers to expedite patient admission process
  • Assists scheduling center and main desk as needed
  • Participates in productivity and quality/process improvement intra and extra-departmental projects as appropriate and assigned by Manager
  • Bachelors Degree preferred
  • Prior healthcare experience
  • Ability to exercise judgment in dealing with sensitive, confidential information
  • Ability to handle stressful situations that may arise in facilitating requests
  • Willingness to learn and grow as a member of the Team and Department
244

Patient Serv Coord Resume Examples & Samples

  • Bachelor's or Associate's Degree preferred
  • 1-2 years of secretarial, customer service experience or equivalent in a medical or healthcare related setting
  • Knowledge of computer skills necessary to use programs required for day to day clinic operations (Word, Excel, Outlook, internet, MGH electronic health systems, etc)
  • Good verbal and written communication, including the use of medical terminology
  • Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details
245

Bft Patient Observers Needed for Faulkner All Shifts Resume Examples & Samples

  • Report changes immediately to the responsible RN
  • Engage patients in diversional activities as delegated by the RN
  • May be required to observe two patients with similar needs during one shift Maintain confidentiality of patient information
  • Must possess working knowledge of population/age specific competencies Must be able effectively communicate with basic literacy skills
  • Must be able to follow direction
  • Demonstrate dependability and responsibility with little supervision
  • Previous patient environment exposure/experience preferable
  • Completion of training
  • Complete annual TB testing Education High School or equivalent
246

Patient Serv Coord Resume Examples & Samples

  • Epic Cadence Front Desk application: schedules patient appointments; utilizes resource scheduling techniques to link providers and procedure rooms
  • Epic SuperUser access: attains Epic SuperUser status to freeze, block, and open new scheduling slots. Builds and edits master and daily schedules of providers
  • Epic Deposit Tool application: as necessary in certain practice sites posts co-payments, posts patient payments, and processes credit cards. May include end-of-day cash drawer and payment processing procedures
  • Epic system: prepares clinical notes for physicians in preparation for patient appointments. Searches for recent pertinent laboratory, radiology, and pathology reports
  • Epic Media Manager Document Imaging (Scanning): Electronically scan outside laboratory, radiology, and pathology reports into patient chart
  • Epic Snapboard (Operating Room) System: Uses online OR booking system to electronically communicate with OR scheduler and reserve prime time OR slots for surgical procedures
  • Epic Work queue (Referral management and requests): Process and schedule patient appointments and/or assign request another hospital service for appointments
  • Patient Gateway system: use Patient Gateway to communicate with patients and ascertain their need for appointments and prescriptions. Follow-through with appropriate scheduling and communication to patient
247

Patient Information Coord Resume Examples & Samples

  • Collects and records patient payment including coinsurance, co-payment and deductibles at the time of service
  • Interview and register patients at the time of or prior to the visit date. Obtain and update demographic, emergency contact and insurance information, including referrals/authorizations on all patients as needed
  • Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions
248

Patient Information Coordinator Resume Examples & Samples

  • Acts as a leader for the patient access department by training new staff and assist with implementation of new procedures as requested by department leadership
  • Counsel patients regarding insurance coverage and expected financial liability. Serves as a resource to address patient or family’s needs or concerns. Determine appropriate and effective course of action
  • Generate and complete all applicable forms and necessary communications. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Has the ability to problem solve using the experiences and departmental policies to make appropriate and timely decisions
  • Completion of high school graduate or equivalent is required
  • Two years experience in a medical/billing/fiscal or customer service function in a healthcare setting or one year in a UPMC patient access position is required
  • Medical terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred
  • Able to work well under pressure
249

Patient Information Coordinator Resume Examples & Samples

  • Respect patient confidentiality and withholds restrictive information according to HIPAA guidelines
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  • Two years of experience in a medical, billing, fiscal, or customer service function is preferred
250

Patient Information Coordinator Resume Examples & Samples

  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Collect and records patient payments at time of service. Respect patient confidentiality and withholds restrictive information according to HIPAA guidelines
  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred
  • Two years of experience in a medical/billing/fiscal or customer service function is preferred
  • Prior experience with Medipac, EPIC or other health records systems is preferred