Patient Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the patient job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Will

Gage

Will

95656 Veum Garden

Chicago

+1 (555) 441 9886

95656 Veum Garden

Chicago

Phone

p +1 (555) 441 9886

Experience Experience

Phoenix, AZ

Patient Financial Coordinator

Phoenix, AZ

Stoltenberg Group

Phoenix, AZ

Patient Financial Coordinator

Greets and provides assistance to visitors and patients
Works with department clinical liaisons for drug grants and programs for inadequately insured patients
Discussing financial options (in person or by telephone) with Managed Care Initiative patients who are considering additional services at Memorial
Providing patient with information regarding hospital billing and other administrative procedures
Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance.-60%
Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payer#s case manager
Work with Centralized Authorization Unit and care team to identify potential payer issues prior to patient visit

Houston, TX

Patient Financial Coordinator Transplant

Houston, TX

Ritchie-Kohler

Houston, TX

Patient Financial Coordinator Transplant

Provides timely and effective service to internal customers
Evaluate patient requests for financial assistance
Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance
PFCs perform a review of each patient visit to determine if a visit was transplant related in order for accurate billing to occur
Interview Patients /Provide Financial Counseling
Case Management (Transplant)
Clear work queue edits

present

Detroit, MI

Patient Financial Coordinator Pediatric Bone Marrow Transplant

Detroit, MI

Kub Inc

present

Detroit, MI

Patient Financial Coordinator Pediatric Bone Marrow Transplant

present

Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems
Identify operational improvements to maximize efficiency and effectiveness of services provided. (5%)
Work with clinical staff to obtain additional clinical information for benefit review in particular as it relates to clinical trials and off label drug use
Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payers case manager
Data Maintenance and Billing Information for (Transplant specific) work
Communicate opportunities to management
Assist patients with a financial plan when not adequately funded for transplant (e.g. fundraising) or therapy services

Education Education

Bachelor’s Degree in Healthcare Administration

University of Virginia

Bachelor’s Degree in Healthcare Administration

Skills Skills

Ability to pay continual attention to detail
Excellent communication skills
Ability to effectively to multitask and prioritize
Strong analytical background
Ability to work on cross-functional teams
Ability to read, write, communicate, and understand instructions given in
Ability to read, write, communicate, and understand instructions given in English
Demonstrate ability to read, write, communicate and understand instructions given in English
Knowledge of environmental services equipment and chemicals used by the department
Demonstrates knowledge of environmental services equipment and chemicals used the department

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Patient Reported Outcomes Leader Resume Examples & Samples

Responsibilities as a member of the Global Patient-Reported Outcomes (GPRO) Center of Excellence. In this capacity you will provide technical Patient-Reported Outcomes (PRO) support to other members of the GHEORE department and to cross- functional stakeholders and plan, design and execute PRO studies
Responsibilities as a member of a Global Product Team (GPT) representing and helping execute the GHEORE product strategy. In this capacity you will support the GHEORE product team(s) to which you will be assigned to coordinate and articulate the integrated GHEORE global product strategy and represent GHEORE in the company wide product-related working groups (Global Value Team (GVT), Product Development Team (PDT), Global Development Team (GDT) etc.)
Assist in developing and implementing GPRO studies agreed upon by the GDT in order to maximize commercial opportunities for Shire products and provide input to the global product strategy
In collaboration with GHEORE product lead, ensure that GPRO projects have received input from the Global Market Access (GMAc) representative
Identify, evaluate, retain and oversee a global network of consultants and contract organizations to execute the GPRO evidence generation deliverables (e.g. qualitative PRO development evidence, psychometric analyses, PRO qualification dossiers, etc.)
Maintain awareness of new methods, tools and data sources to ensure study methods represent current state of the science
Contribute with the GHEORE Product Lead to develop a GHEORE global product strategy in support of target product profiles(TPP), drug development, commercialization programs and market access plans for global markets
Assist (or lead) in the design and effective management of GPRO projects and studies
Appropriate awareness of global drug development, patient-reported outcomes and clinical outcomes assessments, pharmaceutical outcomes research
Technical competency in at least two of the following: systematic reviews, qualitative research, psychometrics, or statistics. Excellent communication, influencing and negotiation skills
Technical competency in use of ePRO/eCOA and linguistic validation of COAs
Excellent analytical skills and ability to draw insights/derive viable strategic options that offer opportunities to align cross-functionally
Appropriate understanding of global market access requirements for pharmaceutical products
Ability to work cross-functionally
Self motivated and able to work independently
Excellent writing skillsStrong process/project management skills

Global Patient Reported Outcomes Leader Resume Examples & Samples

Global Health Economics , Outcomes Research and Epidemiology (GHEORE) Product (s) lead
Propose, develop and implement GPRO studies agreed upon by the GVT in order to maximize commercial opportunities for Shire products
Lead the design and execution of GPRO studies
Ensure effective, efficient and timely execution of GPRO deliverables
Contribute and collaborate during the product strategy development process and plans for dissemination of PRO data
Proactively contribute and support the GHEORE Therapeutic Area (TA)/BU lead(s) in the development of the global product strategy and the implementation of the GPRO agreed upon deliverables
Provide professional PRO consultation to GHEORE Product Leads or other department members (non PRO experts) on PRO projects/deliverables regarding strategic or methodological issues related to PRO, when needed
Ensure the scientific quality and integrity of all GPRO projects to which you contribute either as a lead or as an advisor
Ensure that GPRO projects have received input from the Global Market Access lead, or the appropriate GMAc representative responsible for country adaptation, and assist in the local adaptation process
Identify, evaluate, retain and oversee a global network of consultants and contract organizations to execute the GPRO evidence generation deliverables (e.g. qualitative PRO development evidence, psychometric analyses, PRO qualification dossiers, etc.) Maintain awareness of new methods, tools and data sources to ensure study designs are up to date
Coordinate and contribute to the development of GHEORE global product strategy in support of
Drug development and commercialization programs
Go/no go decisions for product candidates
Market access plans for global markets and global reimbursement strategy
Represent and garner support for the GHEORE product strategy within Shire’s product teams such as the GVT, PDT and product marketing teams as necessary
Be the point person for the assigned product(s) across the company for all GHEORE related issues including product strategy, deliverables and a reference point for all problems facing the product team related to GHEORE for the specific product
The GHEORE proposed product strategy will by its nature be comprehensive and interdisciplinary including PRO, HE, EPI and OR. The product lead is responsible for
Leading a GHEORE product team
Ensuring that the product global strategic needs are identified and addressed by obtaining input from the product teams and the GHEORE product team members from all GHEORE centers of excellence
Engaging the GHEORE product team members and coordinating and monitoring the execution of the plan
Communicating and collaborating effectively with GHEORE product team members
Effectively triage concerns and proactively engage the appropriate GHEORE team members and ensure that the GHEORE team supporting the product is a well functioning team in which all members contribute to the strategy development by
Soliciting ideas from team members
Respecting team members professional expertise
Working with the GVT team members to develop a comprehensive strategy and implementation schedule, and securing budget approvals from the product related teams
Identifying strategic or implementation problems early on and identify the departmental resources (e.g. TA/BU leads or line management) that can help solve the problem and engage the appropriate resources for the purpose of problem resolution
Communicating effectively with the GVT and other product related teams to report progress and present study outcome
Ensure that all final deliverables are of high scientific quality and are presented in a way that supports the agreed upon product strategy
Identify conceptual, strategic or methodological issues (especially in non PRO projects) and seek expert advice (e.g. from the appropriate line management). When in doubt seek advice
Ensure accuracy and quality of the GHEORE deliverables/product to internal or external stakeholders
Effectively communicate & collaborate internally (GHEORE) and externally (GVT, GDT etc) to ensure that
Global requirements for the products are addressed
Research findings are disseminated in an effective manner
The value of the proposed GHEORE strategy to the GVT and PDT etc is communicated effectively
In conjunction with the GVT’s cross-functional partners develop the product value proposition and contribute to the Global Value Dossier (GVD) and to the evidence generation plan supporting the value proposition
Maintain awareness of global HEOR requirements, regulatory legislation, payer and HTA trends and requirements
As a leader of the GHEORE product team provide guidance to enable the product team to function effectively and efficiently
Lead effectively the cross-functional product team (s) to influence effective strategy and to accomplish necessary deliverables
Provide performance input for team members to their in line supervisors
When assuming responsibility over direct reports, provide guidance and career development opportunities and assess their performance

Patient Escort Resume Examples & Samples

High school Diploma or G.E.D
Caring and compassionate demeanor
Healthcare/Customer Service experience

Patient Escort Resume Examples & Samples

Ability to lift heavy objects
Caring and compassionate demeanor $
Healthcare or customer service experience

Patient Intake Representative Resume Examples & Samples

1+ year of work experience within an MD practice or Customer Service industry
Familiarity with Office equipment (i.e., telephone, faxing and copying)
Familiarity with PCN, Logician, Docutrak and Clinstar

Out Patient Code Auditor Resume Examples & Samples

4+ years of direct out patient healthcare coding and billing experience including some auditing
CPC or CPC-H Certification
Strong clinical knowledge

Patient Advocacy Manager Resume Examples & Samples

Scoping, establishing and maintaining systems and databases to track and report patient advocacy interactions, grants, and spend
Event management –logistical support for patient-led educational events, patient advocacy organization visits to Shire locations, and Shire’s presence at advocacy conferences and functions
Creation of educational tools and communications support to raise internal
Collating, analyzing and presenting data – facilitate coordination and
30% of Time: Establishing and maintaining systems and databases
20% of Time: Supporting the executives within the global hub,
20% of Time: Delivering internal communications about patient advocacy best practice
20% of Time: Accountable for data gathering and analysis to ensure accurate external reporting on Shire’s investment and involvement with patient advocacy organizations
10% of Time: Supporting the Patient Advocacy Steering Committee

Patient Flow Coordinator Resume Examples & Samples

Minimum five years experience nursing in an acute care setting)
Minimum one year critical care nursing experience
Demonstrates ability to utilize effective, appropriate, and diplomatic oral and written communication skills
Demonstrates ability to utilize critical thinking and problem solving skills to work independently
Valid California Registered Nursing license. Current BLS for Healthcare Provider from American Heart Association from American Heart Association. Clinical certification preferred

Patient Reimbursement Specialist Resume Examples & Samples

Associates degree or equivalent relevant work experience
2 - 3 years in customer service, pharmaceutical, medical, insurance, call center, or related similar field
Fast and accurate data entry
Clear, pleasant speaking voice
Ability to handle multiple tasks and troubleshoot issues
Ability to work with little or no supervision
Ability to adapt quickly to changing environment
Team player/consensus builder
Ability to interact with a diverse group
Must be flexible to work a 40 hour shift between 8am and 8pm (rotating hours)

National Patient Menu Manager Resume Examples & Samples

Bachelor’s Degree from an accredited college or university; Masters/MBA preferred
A minimum of 5 years of progressive responsibilities in the areas of patient dining and/or clinical nutrition and/or patient menu development, with a demonstrated record of success and effective performance
Model key competencies of influencing with impact, understanding the business, focusing on the customer and driving for results
Experience or demonstrated ability to work effectively in a team based environment within a heavily-matrixed organization
Current certifications from relevant food and nutrition industry organizations or knowledge of these organizations (CMS, TJC, DNV)
Knowledge regarding or experience meeting regulatory requirements (Local, State, Federal - OSHA, Department of Health)
Solid understanding of Patient & Clinical space and key trends impacting it
O Strong organizational and project management skills

Global Patient Finding Lead, Fabry Resume Examples & Samples

Global Fabry Patient-Finding (P-F) leadership
Work closely with the digital team to leverage digital channels to reach disparate specialty audiences (use multi-channel strategies and tactics)
Defines content associated training materials, in conjunction with Commercial Operations’ Training function
Selects and manages 3rd party vendors to support programmes development and rollout
Seeks commercial guidance and input into development of programmes or other sub-teams as appropriate
Leads Global CMLR process for P-F deliverables, and is accountable for ensuring P-F materials and activities are approved through CMLR process
Customers - Develops and maintains KOL relationships in a coordinated fashion with other Shire stakeholders
Provides guidance to Regions and LOCs in patient-finding activities
Monitors performance and budgets

International Patient Advocacy Lead Resume Examples & Samples

Anticipate and manage the advocacy budget for Shire’s Neuroscience, Gastrointestinal, Ophthalmology and Internal Medicine therapy areas: Set the advocacy budget in a manner consistent with the goals in each therapy area, and consistently monitor/track patient advocacy activities and spend, revising spend allocation as appropriate. Contribute feedback to departmental budget planning for advocacy-related activities
Develop and implement appropriate patient advocacy strategies and plans for Shire Neuroscience, Gastrointestinal, Ophthalmology and Internal Medicine therapy areas: Identify external patient advocacy groups and areas of synergy and collaboration, and design tactical advocacy plans tailored to each therapy area
BS/BA degree (science degree and/or masters preferred) with significant experience in the pharmaceutical, biotech, device or diagnostic industry, including experience in advocacy relations
Therapeutic area experience preferred
Track record of successful alliances with cross-functional colleagues and external stakeholders
Willingness to travel internationally, as needed to serve the patient community and meet company goals

Director, Patient Advocacy Rare Disease Resume Examples & Samples

Implement the Shire patient advocacy strategy and vision: In alignment with company objectives, operationalize the Shire patient advocacy strategy to bring mutually beneficial value to the patient community and to Shire
Support Global Head, Patient Advocacy, in standard setting and communication of advocacy best practices: Internally and externally, communicate Shire’s patient advocacy mission and vision. Collaborate on programs relevant to the broader patient community, while building unique training opportunities. Raise the profile of the patient experience at Shire, while enhancing corporate reputation and standing in the patient community through delivery of clear, transparent and timely communications
Foster strategic external relationships: Consistently demonstrate a patient-centric approach through establishment and cultivation of partnerships with patient advocacy organizations aligned with Shire’s therapy areas
Anticipate and manage the advocacy budget for Shire’s Rare Disease therapy areas: Set the advocacy budget in a manner consistent with the goals in each therapy area, and consistently monitor/track patient advocacy activities and spend, revising spend allocation as appropriate. Contribute feedback to departmental budget planning for advocacy-related activities
Foster a culture of collaboration with cross functional colleagues: Provide patient advocacy landscape and needs assessment to internal teams including Government, Commercial and Market Assess teams. Appropriately steward communications programs with the respective patient organizations. Represent patient advocacy on commercial and brand development teams. Participate in brand planning and product team discussions to align the plans with advocacy opportunity. Coordinate education and PR programs and other related events in support of disease awareness
Develop and implement appropriate patient advocacy strategies and plans for Shire’s Rare Disease therapy areas: Identify external patient advocacy groups and areas of synergy and collaboration, and design tactical advocacy plans tailored to each therapy area
Capture metrics to measure success in patient advocacy- In accordance with key performance indicators, monitor progress against objectives
Experience in public relations and patient advocacy
Proven success in operating as part of a high-performing, multi-disciplinary, and geographically diverse team
Willingness to travel internationally, as needed to serve the patient community and meet company goals; up to 30%

Patient Financial Coordinator Transplant Resume Examples & Samples

Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance
Work with DUHS Finance, Managed Care Contracting, Pharmacy assistance programs in the development of agreements for International, self funded patients and patients with limited benefits
Interact with Clinical teams (Surgeon, RN Coordinators and Transplant Administration) prior to a patients financial clearance, providing key information and data regarding benefits, support and patient financial liability
Accurately identify which account is to be used for the visit
Changes are communicated to the Clinical Team and Administration as necessary
Patients are followed approximately up to one year post transplant by the PFC
The PFCs are cross trained to provide weekend and evening coverage for solid organ transplant referrals in an effort to provide timely financial feedback to the surgeons
Patient Identification / Pre-registration
Clear work queue edits
Obtain authorizations and pre-certifications as required (see below)
Meet with patients and family members at the time of transplant evaluation or prior to chemotherapeutic treatment
Notify the Transplant Clinical team of financial considerations that prevent or delay listing the patient for transplant
Seek clinical assistance as needed for # Refer patients to the Manufacturer Drug program and Pharmacy Assistance programs as needed for medications
Analyze benefit requirements and initiate the request for authorization / prior approval for the transplant evaluation, admission, clinic visits, donor compatibility, work-up and testing, organ procurement, ventricular assist devices and follow-up appointments
Analyze benefit requirements and initiate authorization, pre-certifications and /or pre- determinations for chemotherapy treatments
Review denials for evaluation and/or transplant and initiate the appeal process with the insurance payer working collaboratively with the patient, family, and physician
Gathers necessary documentation to support proper handling of inquiries/complaints
Review outpatient appointments for active transplant registered patients and resolve any issues related to coverage and payment
Attend weekly Transplant Clinical meetings
System, regulatory and policy training
Identify operational improvements to maximize efficiency and effectiveness of services provided. (5%)

Patient Financial Coordinator Resume Examples & Samples

Share financial screen daily / weekly with the clinical teams at each of their respective meetings
Data Maintenance and Billing Information for (Transplant specific) work
Update demographic and insurance information in MC and the transplant database when informed of changes
PFCs perform a review of each patient visit to determine if a visit was transplant related in order for accurate billing to occur
Communication with the clinicians occurs daily to confirm some visit requirements
Update demographic and insurance information in MC
Analyze benefits for appropriate coverage for services; review contracts and obtain clarification from Managed care Contracting and Payor Coordination as needed
Work with clinical staff to obtain additional clinical information for benefit review in particular as it relates to clinical trials and off label drug use
Assist patients with a financial plan when not adequately funded for transplant (e.g. fundraising) or therapy services
Implement appropriate collection actions and assist financially responsible persons in arranging payment
Explain billing to patients according to PRMO credit and collection policies
Obtaining Authorization and Prior Approval
Work collaboratively with the oncologists for treatment authorization denials and work proactively with the oncologist, drug manufacturer and payor to obtain coverage and prevent post billing authorization denials
Provides timely and effective service to internal customers
Request updates to the effective and termination dates of the transplant approval when expired
Attend Payor / Carrier updates; explain and disseminate information received to necessary clinic / department personnel

Patient Financial Coordinator Pediatric Bone Marrow Transplant Resume Examples & Samples

Process New Referrals for Evaluation / Insurance Verification/Clinical Coordination
Interact with Transplant / Oncology Clinical teams (Surgeon, Medical Oncologists, RN Coordinators and Transplant Administration) to obtain treatment plans, discharge planning, concurrent and retrospective review and patient demographics to begin insurance verification process. Interview admitted patients to obtain required information to begin verification
Prepare financial packets based on each individual patients benefits, patient financial interview, and calculated estimated expenses based on patient benefits
Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payers case manager
Identify the correct patient in Maestro Care (MC)
On-going financial review /analysis review and analyze patients eligibility, benefit changes and financial status once a patient is accepted for evaluation and through transplant
Identify the correct patient in MC and other systems (ie/ Concert). Accurately identify which account is to be used for the visit
Obtain a Duke Medical Record number for new patients
Resolve MC system alerts for missing or incorrect registration and insurance elements
Add / edit insurance per policy and procedure
Interview Patients /Provide Financial Counseling
Inform patients of the anticipated costs of transplant /chemotherapeutic services, the anticipated patient liability, and the patient responsibilities (e.g. post transplant medications)
Evaluate patient requests for financial assistance
Inform the Oncology Clinical team of financial considerations
Prepare the medical packet (including letter of medical necessity and clinical evaluation) required for obtain prior approval, authorization, or pre-certification
Document authorizations in MC per policy and procedure
Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems
Courtesy and professional conduct is maintained at all times
Case Management (Transplant)
Regularly monitor and work transplant tickler as it relates to waitlisted transplant patients to ensure authorizations and case management and are kept current and up to date on monthly basis
Staff meeting attendance
Communicate opportunities to management

Patient Account Team Lead Resume Examples & Samples

Analyze, organize, and utilize complex data and rules related to the revenue management process
Provide training, assessment, coaching, and technical support in the application of multifaceted rules in the work environment to achieve desired outcomes and compliance with DUHS policies and standards
Perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development
PC Intermediate Excel
Advanced Word
Intermediate Database
Intermediate Lotus Notes Accounts Receivable Systems
Intermediate Calculator
Advanced Data entry General Systems for Duke University Health System, PDC
Demonstrated team skills
Excellent analytical/accounting/statistical reporting skills
Level Characteristics N/A

Associate Director, Patient Marketing Resume Examples & Samples

Minimum Undergraduate degree with 7 years Product Management, Pharmaceutical preferred
Demonstrated capability in marketing campaign development leadership and execution
Proven ability to work in an international, matrix environment
Excellent writing skills, editing skills, excel, power point and organizational skills
Effective at managing teams without direct reporting responsibility
Evidence of strong leadership/management skills
Proven ability to communicate effectively in teams, small groups and in a presentation
Pharmaceutical sales and product launch experience
Knowledge of rare disease, Lysosomal storage disease therapeutic area
Marketing degree, MBA preferred

Standardized Patient Resume Examples & Samples

Performing a variety of duties in order to accurately and consistently portray specific types of symptoms as defined by a patient case. This may include memorizing the history of their present illness, past medical history, physical exam results as well as demonstrating appropriate body language, emotional status, and personality characteristics
Simulate a variety of clinical scenarios including a patient's appearance, demeanor and affect, communication style, chief complaint, symptomatology, patient medical history, and physical finding
Demonstrate interviewing skills with students of the School of Medicine, School of Nursing, or other students utilizing the simulation center
Instruct and practice interviewing and some superficial physical assessment skills with medical students
Give feedback after interviewing the student
Evaluate and assess the student's skills
Deliver feedback in person verbally, written, or electronically
Prior experience in a simulation environment

Client / Patient Simulator Resume Examples & Samples

Act as a client or patient in encounters with medical students and respond with programmed responses according to the questions asked
Portray a particular case or patient presentation accurately and consistently
Evaluate the adequacy of the interview and communication skills by filling out a checklist, and also by giving verbal and/or written feedback following each encounter
Represent patient viewpoint and provide individualized feedback to medical students on clinical, interpersonal skills, and professionalism in a constructive manner
Must be able to read and write
Must be able to use a computer and enter information as it relates to the program
Experience in a public service field
Previous job experience where customer service is a key component of the job
Must be reliable, punctual and dependable
Be able to memorize case materials
Provide verbal and written feedback for students
Maintain a professional demeanor and arrive to sessions on time

Patient Case Manager Resume Examples & Samples

Graduate with Bachelor’s degree from an accredited program in a health-related profession
A minimum of 2 years of experience working in a community health clinic
Bilingual-fluency in Spanish and English (speaking, reading, writing)
Experience working in a Federally Qualified Health Center or public health setting
Experience providing case management to low income families

Standardized Patient Program Coordinator Resume Examples & Samples

Coordination with CEC/Sim faculty in simulation as to the best use of SPs across the Undergraduate and Graduate curriculum
Coordination of space for specific offerings across the curriculum
Coordination of hiring, managing, training, scheduling of standardized patients
Script writing for SP in all settings/events across Undergraduate and Graduate curriculum
Working knowledge of simulation and standardized patients
Introducing, guiding and facilitating students to skills/learning needed to succeed in a progressive teaching and learning environment that incorporates ongoing innovative strategies for competency development
Instructing and facilitating student learning primarily related to all components of simulation (communication, learning, debriefing, content mastery) communication, and competency demonstration
Evaluating student demonstration of knowledge
Bringing best practices to the educational experience
Demonstrating skills in operating the educational technology tools. Availability and motivation for formal initial training and ongoing self-directed learning will be required
Manage the hiring of standardized patients
Identify the best use of standardized patients to meet needs: communication curriculum, mental health simulation, and SBIRT content
Train standardized patients utilizing best practices with this method of education (INACSL and SSIH)
Ability to teach content related to communication curriculum, mental health simulation, and SBIRT content
Work with interdisciplinary partners in implementation of shared plans for use of educational technology tools across programs and disciplines
Monitor the usage patterns and provide recommendations for SP program
Promote accountability among students by implementing clear guidelines and expectations for preparation, engagement, and self-directed study/practice
Master of Science degree in Nursing or related field
Recent and relevant formal or informal teaching experience
Experience in simulation
Expertise in Simulation
Experience in teaching
Current CO nursing license (under attachments)

Patient Svcs Rep Resume Examples & Samples

Responsible for balancing co-pays and reconciling the clinic deposit
Responsible for posting charges for optical and audiology departments
Responsible for correcting registration errors that prevent claim filing

Patient Case Coordinator Resume Examples & Samples

Follows up via phone, mail, and/or fax for missing enrollment information
Ability to proficiently use computer and standard office equipment
Working knowledge of Microsoft Office
Health care research and analysis skills sufficient to support payer research healthcare policy library and state management

Patient Assistance Supervisor Resume Examples & Samples

Demonstrates superior understanding of the Patient Assistance Representative duties
Participates in the personnel management activities of assigned PAS locations, including recruiting, interviewing, hiring, training, supervision, promotions, counseling and terminations
Interfaces appropriately with administrators of Patient Assistance Program and Co-Pay Assistance Foundations
Ensures that patient specific-reimbursement information is on file for tracking of replacement products
Monitors and trends reasons for denied claims and takes action to resolve issues that adversely affect product replacement
Monitors IndiCare™ for receivables, logged problems, updates to PAP program requirements, as well as standardized forms and letters
Develops and maintains close relationships with all key associates at assigned hospitals
Coordinates distribution and implementation of new operational procedures to assigned PARs on a timely basis
Assists the Implementation Team in the transition of accounts to the supervisor’s assigned location, coordinating the set up of software, hardware and, training, and for requesting and procuring reports as needed to support product recovery efforts
If requested, makes visits to PAS accounts to provide support Account Relationship Managers
Assists the RMO with the creation of Business Reviews for assigned accounts
Works closely with the RMO to re-forecast and project recovery improvements and deficiencies for assigned facilities
Demonstrates advanced knowledge of Microsoft Word and Excel
Strong proven leadership skills
Demonstrates an advanced knowledge and competency of all IndiCare™ functionalities
Ability to effectively train and coach members of the team

Patient Account Analyst Resume Examples & Samples

Coordinate and partner closely with Patient Referral Coordinators (PRC) to obtain required documentation for successful patient registration
Review registration denials received to determine root cause
Help identify process changes to prevent failed registrations
Follow-up as necessary to ensure insurance changes are verified and line of coverage is reset
Submit internal requests, including but not limited to RCUs, SMARTFORMS, PCS Inquiries, SPA Requests, etc., to ensure accurate and timely claims submission to the correct payor
Support Patient Account Representatives and other ROPS teammates as needed
A comprehensive benefits package designed to enhance your health, your financial well-being and your future
Minimum of three (3) years' healthcare reimbursement experience preferred ; experience with admissions, billing, and collections preferred

Patient Account Lead Resume Examples & Samples

Review, weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues
Key Actions
Ability to understand clinical/medical vocabulary written or spoken in English required

Patient Guest Services Assistant Resume Examples & Samples

Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport
Responds to Code Blue and Code Red emergencies with appropriate equipment
Coordinates patient needs with other departments

Patient Returns Coordinator Resume Examples & Samples

Handle outbound patient calls in a polite, professional manner while maintaining calling standards for communicating with patients as outlined in the department guidelines for processing returns
Research and evaluate each return independently to determine return type and course of resolution
Maintain accurate and complete documentation and system records of all returns in order to efficiently provide service for our patients
Opens and sort incoming mail and packing orders as required
Process following safety guidelines Hazmat materials while protecting individual health information
Process credits within limits of authorization and forward credits for processing as necessary
LI-DT1
0-1 years relevant experience; pharmacy experience preferred
Proficiency with personal computers; Microsoft Office experience, excellent written and verbal communication skills
Ability to adapt in a dynamic work environment, communicate clearly, learn quickly, maintain accurate information, and make decisions with minimal supervision; Ability to work a flexible schedule in order to cover peak call hours and order entry

Patient Foodservice Attendant Resume Examples & Samples

One year of foodservice in healthcare or related field
Familiar with computers
Able to read and write with accuracy using the English language
Must be able to follow directions and perform routine duties with a minimum of supervision
Must demonstrate an enthusiasm for working with patients and food
Must have an aptitude for attention to detail and food safety

Account Rep, Patient Recovery East Bay Resume Examples & Samples

Medical Device industry experience preferred
Valid Driver's License
Ability to understand complex contracting and develop sound financial business case

Director, Patient Innovation Resume Examples & Samples

Understand evolving trends in health care and patient preferences
Scout new patient relevant technologies suitable to provide a differentiated patient experience and improve patient outcomes in our therapeutic areas
Create solution for Payers and HCPs according to the brand plans that will increase patient outcomes and our brand value
Work with Global Brand Teams and Global Commercial Development Teams, US Commercial Team, AbbVie Care Team, Global Market Access team, Global HEOR and Strategic Patient Outcomes to identify specific areas for innovation
Co-Create and be an active member and driver of a network between Research & Development, Global Commercial Development, Corporate Strategy, Business Development, Operations and others to accelerate the use of new technologies and digitalization in product development and marketing
Collaborate with Development, Strategic Patient Outcomes, Market access and HEOR to validate and evaluate the feasibility and value of new solutions in combination with our assets
Prototype new technologies
Collaborate with Regulatory Affairs, Patent & Trademarks, Legal to identify regulatory pathways and IP Protection

Policy & Patient Advocacy Manager Resume Examples & Samples

Analysis of the external environment and advising brand teams on emerging and existing healthcare policies and trends, how they affect the operating environment, and where opportunities and challenges lie in the immunology and oncology areas
Developing strong relationships with the patient organizations who work in these franchise area and helping them build their advocacy and policy capability
Understand the strategic direction of the advocacy groups and advise on alignment of Abbvie Brand strategies to meet the needs of the patients represented by the advocacy groups
Collaborate and develop agreements with patient organisations on campaigns that improve the standard of care and ensure access to healthcare services and treatment
Developing and implementing multi stakeholder programmes in conjunction with other members of the brand team where consensus is achieved on what is needed to improve patient care
Building relationships with key decisions makers( political, policy, medical, patient groups) and forming coalitions to provide consultation to Government on key issues and priorities in immunology and oncology
Have a deep understanding of the disease areas from a policy and market access position being aware of the strategies and policy positions of global and European organizations. This would involve connecting to the Policy colleagues in Brussels
Maintain sharp understanding of business goals and strategies for Abbvie brands and working with the brand teams to develop programs that will help shape the policy environment in disease areas of interest to Abbvie
Develop and implement strategies to develop relationships between Abbvie and our stakeholders and key influence groups with the primary target being patient organizations but also including politicians, the HSE, government agencies,professional associations, industry associations and the broader healthcare environment
Continually deepen understanding of healthcare environment. Maintain Stakeholder mapping, understanding of health agenda and legislation
As a member of the Immunology and Oncology Brand Teams Increase Brand Teams understanding of, and participation in, the policy-making and political processes
Embed policy and advocacy environmental analysis, strategy and action plans into Brand Plans, prioritize and ensure buy-in from Brand Teams
Partner with EU GA team in key projects, while maintaining an understanding of the broader EU healthcare trends and their impact on the Irish environment
Participate in Area GA network, share best practices and key learning and identify possible synergies or common projects to work on
Ensure full compliance with the Lobby Act
Educated to degree level, or, degree calibre
Work in a highly matrix environment
Excellent communication skills (verbal and written) to develop and convey strategies, policies, and action plans
High degree of strategic thinking, decision-making, and tactical skills to develop broad strategy and policy options and recommendations to address brand and patient issues
Proven ability to coordinate internally within an organisation and externally with stakeholders to deliver advocacy campaigns
Strong skill in understanding the needs of patient advocate groups and the ability to identify appropriate activities to create interest, meet their needs, provide solutions while building trust and relationships
Well-developed networking and influencing abilities to leverage relationships within and outside of Abbvie
Ability and confidence to interface well with and build relationships with senior health policy influencers (Politicians, Civil Servants, Patient Groups, Clinical Associations, Professional Representative Bodies, etc)
Strong planning and prioritisation skills
Six plus year’s experience in either policy and advocacy, patient advocacy, government affairs, public affairs or public policy in private or public sector (pharmaceutical or other pertinent health care industry is strongly desired but not essential.)
Understanding of how public policy decisions are made and influenced
Previous involvement and success in influencing policy and strong knowledge of the process
Experience in using the range of possible advocacy tools available to influence key targets, and their applicability in a complex situation
Proven experience of external representation and direct lobbying of high-level targets
Ability to synthesise complex information into concise and compelling policy briefing notes and advocacy documents
Proven commercial acumen together with excellent negotiating and networking skills
Knowledge of healthcare environment key stakeholders desired but not essential
Deep knowledge of national political and policy environment and public health policy. Understanding of funding and reimbursement systems desired

Associate Director, Patient Advocacy Resume Examples & Samples

At least 10 years working for Pharma Companies
Experience in dealing with Patients Programs
Experience in Access Processes
Knowledge about Brazilian Regulatory System (Pharma related)
Knowledge about NGOs management
Including intimate knowledge of Rx&D code of conduct and
Patient centric and service oriented mindset;
Strong enthusiasm with a drive to succeed and the ability to work independently;
Ability to drive multiple projects simultaneously and to deliver results;
A team player with excellent interpersonal skills;
Proven capability to influence and drive change agendas without formal authority;
Business acumen and budgeting skills;

Senior Manager, Patient Program Resume Examples & Samples

Lead and manage the Case Managers team and responsible for Case Manager’s goals
Ensure that the Case Managers make phone contacts with patients, according to the internal policies of the company and Colombia, to monitor adherence to treatment and answer questions about the disease and treatment
Monitor the Cases Managers in the training of health professionals
Support and monitor in person the first use of the drug when needed
Monitor the drug import documents if necessary
Track inventory of medications of patients from the Cases Managers
Monitor and when necessary send adverse events to the Pharmacovigilance
Manage performance, training and development of team members
Recruitment and selection of new Case Managers when needed
Prepare reports as required
Carry out other activities that will be assigned by the manager as needed to support the operation
Guarantee patient education / information of patients status related to access and therapy compliance
Assure the compliant investigation of patient needs through the patient organizations
Act as an advocate of the patient needs during the design of local brand strategies and tactics
Guarantee the support of patient needs regarding training on the disease and patients wellbeing facilitating the contact with the patient association
Maintain patient retention & adequate infusion compliance
Align, coordinate policies and activities with the compliance
At least 7 years of experience managing direct reports
Must have a minimum of 4 years working with patients programs
Bachelor’s degree in MD / Nursery / Biology
Experience in Hematology/Nephrology is highly desirable
Experience in orphan diseases is a big plus
Excellent knowledge of local and/or regional regulations and requirements for Pharmacovigilance
Strong knowledge of local pharmaceutical regulations and related ethic behaviors relating to regulatory, quality and PV activities
Strong knowledge of regulatory inspections with the ability to effectively handle all situations that may occur and determine appropriate strategies and courses of action
Strong project management, interpersonal, communication and presentation skills
Bilingual English-Spanish

Dir Clinical Trial Patient Engagement Technology Resume Examples & Samples

Broad knowledge of project practices in the pharmaceutical industry
Broad knowledge of process assessment and design practices
Application of change management principles and practices
Deep understanding of drug development process
General therapeutic area knowledge
Toolsets required to drive organizational change (e.g. Six Sigma)
Business process and systems management

Senior Product Manager Patient Marketing Resume Examples & Samples

Leads, develops, and delivers informative patient-friendly education and other direct-to-patient initiatives based on customer needs
Demonstrates expert-level command of all traditional and non-traditional marketing channels including print, online, and other non-personal channels
Assists in the development of new patient and community programs including creative campaigns and messages designed to reach a target audience with health literacy and adult learning principles in mind
Executes tactics according to strategy and actively looks to access impact. Tactics may include; advertising (print, online, out of home, and point of care), websites, medical office educational literature, slide decks, direct mail, email, video, etc
Work well cross functionally with internal stakeholders such as Regulatory, Medical, Legal, Market Research, Training, Government Affairs/ Advocacy, Market Access, and Sales
Effectively manages multiple agency partners to produce deliverables on strategy within timelines and budget
Assess community landscape and to determine opportunities for partnership and collaboration
Establishes and maintains strong professional relationships with key targeted advocacy groups and regional organizations
Manages communication and executes meetings with Advisory Groups (Community, Patient, Healthcare Provider/ Staff) to gain insights/feedback for strategic and tactical initiatives that impact patients
Helps determine level of support and effectively manages activities at key community conferences/ events
Works collaboratively with Government Affairs/ Advocacy to identify synergies and to ensure a positive image is maintained
Sets priorities in circumstances of continued complex and conflicting requirements, provides logical recommendations and leads any required actions
Utilizes high level of business acumen in analyzing and coordinating activities from identified industry trends, competitor’s resources and practices
Sets a positive example for others to follow – shares own expert knowledge – models standards of performance, offers guidance and support
Ensures that all marketing activities and materials are in compliance with regulatory and legal requirements and adhere to established internal SOPs
Assists in the development of current product(s) and planning including market shaping
Minimum 5 years of pharmaceuticals / biotech experience
Minimum 3 years in product marketing or advertising focused on consumers or patients is required
Experience in marketing research and/or pharmaceutical sales desired
Proven project management skills including timeline and budget management, planning, prioritization, objective setting, meeting management, plan execution, performance management, and measurement
Possesses the ability to maintain, develop, and utilize a level of product and therapeutic disease knowledge to promote the appropriate use of Mallinckrodt products
Possess an aptitude for creative thinking and problem solving
Ability to adapt and thrive within a fast-paced and dynamic environment
Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing
Excellent interpersonal skills with ability to lead, interact with, focus, resolve conflict and drive consensus among individuals from a variety of cultures, and disciplines
Significant experience managing cross-functional teams or work groups
Proven ability to work well as part of a team
Proven expertise as a leader with well-developed influencing and negotiating skills
Must have a strong presence with ability to command respect through exercise of sound business judgment and clear decision-making
Proven track record of successful pharma/biotech patient/community marketing
Recognized expertise in implementing a pharmaceutical communication plan targeting patients, healthcare providers, and advocacy/community organizations
Must have successful development of external relationships among multicultural, and diverse consumer populations and organizations
Expertise in prior roles with Advocacy, Community and National Health systems and services is preferred
Strong understanding of marketing fundamentals, strategy, sales and commercial policies and practices
Therapeutic Area knowledge is desired

Director, Patient & Provider Services Resume Examples & Samples

Bachelor's degree required; MBA preferred
5-7 yrs previous leadership experience in a patient services and/or marketing function in a specialty market
RA experience a plus

Assistant to Patient Value Practice Marketing & Market Access Resume Examples & Samples

To accept and successfully complete project management responsibilities, projects that will be defined with the manager
To coordinate workshops, manage events A-Z: before, during, after the event, including creation PO (Shopping carts), follow up A-Z Activity Notification Forms (ANF), contracts, attendance onsite, follow up invoices until payment
To manage agenda, correspondence and requests for information
Handles all telephone calls, e-mails and correspondence up to conclusion; assesses priorities; follows up on them in accordance to urgency; takes messages; organizes, co-ordinates and keeps track of agendas/appointments in view of efficient time management and well-balanced workload
Acts as a liaison between manager and staff; between external/internal contacts
To carry out practical organization of meetings, events and business trips
Prepares agendas and required information, documents and files; collects all information and documents from different departments in view of preparing reports on time; checks consistency and correctness and compiles reports; prepares meeting documents
Organizes business trips taken into account time differences and optimum time-spending: ensures travel booking (travel requests to BCD), travel itinerary, prepares programs
Maintenance of office supply orders, brochures, books
Manages allocated files; maintains records, files, documents updated
Searches, centralizes, compiles, tracks, controls information and data (internal/external; intranet/internet); loads documents on sites
Drafts and formats memos, business presentations, notes and texts with final responsibility and with respect of UCB-house style
To resolve varying practical problems e.g. unexpected deadlines, frequent rescheduling of agendas, last minute requests, complaints, sensitive matters, payments etc
To liaise and maintain contacts in different time zones counterparts with internal & external stakeholders
To ensure assistance and back-up for colleagues
Supports team-work and co-operation
Co-operates with view on relationship building on high level and on the long term
Masters strong listening and communication skills; incl. influencing others and negotiating
Has excellent writing skills to draft reports, publications, correspondence
Fluency in English – French/Dutch knowledge is a plus

Associate Director Patient Advocacy Resume Examples & Samples

Serve as primary Vertex contact for local patient advocacy groups
Develop and leverage high-level relationships with patient advocacy groups, and stakeholders in support of Vertex goals, supporting broader understanding of public policy and healthcare reform relevant to rare and severe diseases and enhance the Company’s standing and reputation
Maintain ongoing two-way dialogue with patient advocacy groups to understand priorities and opportunities for collaboration and support, and share information on Vertex and our position on key issues
Develop and implement specific plans that engage patient advocacy groups in our shared goal of enhancing patient access to Vertex’ transformative medicines, focusing on disease and treatment education, public health policy, and support for capacity building of patient advocacy groups
Drive in alignment with the brand teams patient related external communication projects and support internal communication about disease areas and Vertex patient advocacy programs
Represent the voice of the patient community in internal planning
Together with the Director EU Government Affairs and Public Policy, manage the grants program reviewing applications for funding against predetermined criteria, awarding grants, and monitoring and evaluating funded projects
Together with Medical Affairs, engage patient advocacy groups in advisory boards to gather patient insights to inform our decision-making
Collaborate with the regional Medical and Marketing leads to ensure alignment of the (country) advocacy activities to the regional strategy and to share best practices
Work with relevant functions to develop position papers and policy materials to support external advocacy campaigns
Assist in analyzing and developing recommendations and strategies regarding national policies and issues impacting Vertex’ portfolio
Provide international input and support to the development and resource prioritization for the Company’s global patient advocacy strategy and plans
Strong experience in Public Health & Pharmaceutical Policy, Healthcare, Communications, or Patient Advocacy
A high level of energy and passion towards patients, innovative science and public health
A desire to work in the corporate culture of a highly innovative company aimed at redefining health, and transforming lives with new medicine
Working knowledge and appreciation of the complexities of the drug development process and regulatory requirements
Understanding of the patient and caregiver experience in CF/ rare diseases to include, diagnosis, treatment, and treatment options preferred
Knowledge of the patient advocacy community/individuals in rare diseases/CF preferred
Knowledge of guidelines and policies affecting interactions with patient organizations
Strong track record of experience in implementing projects with defined outcomes in a public affairs, advocacy or policy role
Excellent strategic thinker with ability to formulate, develop and execute on agreed strategies
Knowledge of the healthcare system and key policies relevant for pharmaceutical market access for highly innovative medicines
Successful working within cross-functional teams
Excellent verbal, written, and interpersonal communications skills
Experience with budget management
Fluency in German and English, written and spoken

Associate Director, Patient Marketing Resume Examples & Samples

Build and lead multi-channel, patient-centric support model
Lead cross-functional team to drive company-wide adoption of customer/patient centric guiding principles and transformation
Enhance Sunovion’s standing as a customer/patient centric company through offering services and support that exceed our customers’ expectations
Liaison with Corporate Communications
Develop tactical strategies for promotion and pull through of patient service platform/tactics
Collaborate closely with the field team and the field training team to ensure appropriate understanding and pull through of tactics
Build and present strategy/plans/updates to senior management and key stakeholders
Responsibilities include both strategic and operational oversight as well as direct management of tactics, including, programs designed to help patients afford our products (ie – co-pay cards, vouchers, etc.), and outbound call centers
Build platform for patient conversion and adherence programs
Establish and manage operating budgets
Responsible for team management and development
Manage day-to-day operations and tactics
Agency management, several strategic agency partners
Perform other duties and responsibilities deemed necessary
Comfort with multiple datasets (primary and secondary) to drive actionable insight
Bachelor's degree required, Master's degree (MBA) preferred
Experience required in life sciences and/or healthcare industry or agency experience working with life science/healthcare clients
Must have previous experience in marketing, operations and/or sales leadership
Consumer Marketing experience a plus
Demonstrated strategic and operational agility
Detail-oriented executer of operational plans within a matrix environment
Strong influence management capabilities as demonstrated through successful enactment of organization-wide initiatives
Demonstrated ability to think strategically and envisioning and creating the future of a customer/patient centric culture
Genuine passion for providing the best support for the customers for whom we serve
Highly analytic and collaborative
This position may require 10-15% travel

MCI Patient Navigation Program Coordinator Resume Examples & Samples

6 years of work related experience. Healthcare experience is preferred. Ability to multi-task is a plus
Basic knowledge of computer programs and knowledge of Electronic Medical Records (EMR)
Outstanding customer service, interpersonal and organizational skills
Adapts effectively to unpredictable situations within the patient care setting

Patient Retention Strategist Resume Examples & Samples

Writes customized content for recruitment and retention proposals conveying understanding of protocol, challenges and opportunities, patient population and patient journey throughout the study, and sponsor expectations for the proposal
Participates in initial retention client call with Project Manager to understand retention challenges and goals, and presents retention options/initial plan as necessary
Writes and plans scheduling of patient-directed phone, email and text messages to keep patients engaged throughout a study. Liaises with IT and Project Management for IT message programming and implementation
Writes retention focused questions for online surveys to patients and/or study sites to understand protocol specific recruitment and retention challenges and opportunities
Interviews patients and study sites to understand recruitment and retention challenges
Bachelor's degree and 2+ years’ clinical trial and/or healthcare experience
Ability to perform independent research on various conditions/indications/diseases
Skilled in reviewing and assessing protocols quickly
Ability to understand clinical trials from a subject’s/patient’s point of view
Solid ability to work across multiple departments
Comfortable writing and working in a fast paced, deadline driven environment
Proficient in Word, PowerPoint and Excel

Site & Patient Networks Director, Based Resume Examples & Samples

Contribute to the formulation of effective strategic goals for SNP operations and take ownership for strategic initiatives including development of measures for success
Provide leadership to ensure service offerings meet or exceed customer expectations. Ensure the improvement of the execution of SNP processes
Evaluate workload, quality and budget metrics through regular review and reporting of findings. Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for SNP projects
Pro-actively plan for appropriate SNP operations budget spend and guide line managers in managing variances and in developing corrective fiscal action plans
Lead corporate or departmental quality or process improvement initiatives. May act as a client liaison for SNP function
Knowledge of the drug development processes and in depth knowledge of SNP processes and practices
Proficient ability to analyze metrics and information; ensuring activities and strategies are data driven
Knowledge of clinical research financial parameters and project financial tracking and accounting methods
Experience in the area of oncology
Effective presentation skills
Good written and verbal communication skills including good command of English
Bachelor's degree in a health care or other scientific discipline or educational equivalent
10 yrs of relevant industry experience with 6+ years of experience in a leadership capacity
Or equivalent combination of education, training and experience

Director CA Patient Financial Service Resume Examples & Samples

Provides leadership in moving existing PBS functions from manual systems to automated processes to ensure cost effective measures, all critical business needs & requirements are identified & meet w/the automated systems & processes
Serves as a liaison w/Accounting, Financial Reporting, Financial Planning & Operation Analysis & other related departments to support integrated & coordinated financial operations reporting for senior Hospital, Health Plan & PMG leadership
Plans, organizes & directs, through management & supervisory personnel, the cost-effective operations of the departments responsible for non-dues revenue to ensure PBS operates w/in established policies, procedures, regulations & budgets
Leads multiple large-scale improvement efforts designed to facilitate attainment of key organizational objectives. Collaborates w/others to provide support to regional & Service Area leadership in the pursuit & attainment of organizational goals
Oversees regional cash control management/reporting to ensure compliance w/cash control guidelines to include reconciliation of copay collections, deposit timeliness, employee security
Establishes a liaison relationship w/KP-IT; manages IT system prioritization & strategy for regional billing systems to ensure billing system strategy is coordinated, maximizes revenue, & is w/in IT & operational budget constraints
Ensures compliance w/administrative/legal requirements of governmental regulations concerning Medicare, MediCal, Workers' Compensation, bargaining unit contracts & organizational fee schedules
Responsible for staff development & related goal setting/performance standards w/PBS managers & staff
Delegates authority to unit managers for management of day-to-day operations & the completion of special projects

Patient Reimbursement Specialists Resume Examples & Samples

Demonstrate deep knowledge in reimbursement and access across many Customer Support Programs and the subject matter expert in their region of the country
Links with sales representatives, the specialty pharmacy (SP) advisory team, customer support programs, and national/regional account managers to escalate and resolve local payer issues
Demonstrates strong problem solving skilled related to complex patient access challenges across payers and specialty pharmacies
Peer leadership and mentoring roles
Able to condense complex issues into simple solutions ideas by working with peers and internal stakeholder to improve the customer experience
Educate office staff about financial assistance, alternative funding options for the uninsured and underinsured
Educate providers on prior authorization requirements, coverage status, and payer appeals requirements, processes and timelines
Knowledge of all phases of specialty pharmacy core services and connectivity to assist with the complexity of patient access
Review benefits investigation results with office staff upon request once patient authorization has been obtained
Member of internal advisory teams to provide customer insights that will lead to customer solutions
Lead live training on customer support programs to providers for the Lilly Bio-Medicines business unit portfolio
Knowledge of healthcare structures, payment systems, and reimbursement methodology
Education – Bachelor’s Degree
Experience – Minimum three years of relevant work experience in the following areas
Demonstrated ability to conduct field-based customer support and consultation related to payer coverage and payment processes
Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program preferred
Understand HIPAA rules and regulations related to patient privacy
Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word, and Power Point
Strong written and verbal communications as well as presentation skills
Ability to manage expenses within allocated budgets
Experience as either a Patient Reimbursement Specialists or Patient Access Specialist currently working for a third party provider of Eli Lilly and Company
Live within or 50 miles from the geography

Patient Reimbursement Resume Examples & Samples

Consult with all areas of the business as required to identify co-pay needs and operational requirements for program design and development including access models, pricing tactics and business rules
Develop, in partnership with Analytics, reporting needs and review program reports to establish, track and analyze co-pay utilization
Develop and present persuasive and comprehensive business cases
Develop pricing recommendation for co-pay initiatives
Work with Marketing, PA&HP and Analytics to determine co-pay investment models pricing tactics and business rules
Develop key metrics to track and modify ongoing tactical implementation
Ensure compliance with legal and regulatory requirements and guidelines for co-pay offers, including Government pricing standards and attestations on programs
Update and ongoing adherence to Fair Market Value pricing
Lead program performance with rigorous KPI standards in regards to program execution
Ensure optimal customer experience and satisfaction through seamless co-pay activation and adjudication at pharmacy
Design co-pay platform(s) to support emerging channels
Proactively manage Co-pay support performance to help meet financial objectives. Ensure compliance, legal oversight and operational excellence
Design and maintain early warning systems for financial tracking, ensuring accurate advance warning for all program results. Draw on best practices to embody a high performance, cross-functional culture throughout supported functions
5 years minimum experience in the healthcare industry in the area of operations
Proven ability to document business requirements
Strong team facilitation skills

Patient Assistance Representative Resume Examples & Samples

Accepts referrals, verifies for completeness and appropriateness, communicating with referral sources to obtain additional information as needed
Creates and maintains patient charts. Assures that charts contain MD referral orders, past medical records, documents required for clinical use, documents for patient signature
May assist clinical diabetes staff by downloading patient meters
May compile and report units of service data to Finance for productivity reports
Obtains confidential information from patient or family member, including demographic, financial, and medical
Pre-registers patients into the patient accounting system, verifies insurance, verifies co-payment requirements and obtains/completes all necessary authorizations, certifications, notifications and government required documentation
Prepares charge tickets for clinical services. In selected centers, audits every patient chart for chargeable services and takes corrective action to ensure they are accurate and complete. Researches and clears problems identified by patient accounting systems required to ensure complete and appropriate billing of assigned claims. May post billing charges and collection of cash/credit receipts to patient accounts. May translate narrative diagnosis into ICD-10 codes and enter into billing system
Schedules patients for initial and follow-up appointments and maintains data in computerized scheduling program
Requires understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs
Requires knowledge of medical and billing terminology
Requires knowledge of Epic Electronic Health Record software
Experience in a heath care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately two years is strongly desired
Strong customer service experience preferred
Required to collect a variety of information in an extremely accurate manner in a fast paced environment, while maintaining patient confidentiality
Must be able to use various complex tools to register and schedule patients. Must be highly skilled in verbal and written communication
Requires math skills
Requires customer service skills. Requires attention to detail
Must have ability to hear with or without assistive devices

Standardized Patient Resume Examples & Samples

Demonstrate interviewing skills with students of the School of Pharmacy, or other students utilizing the simulation center
Instruct and practice interviewing and some superficial physical assessment skills with pharmacy students
No acting or direct experience is required
The minimum age eligible for hire is 14 years old
Must have the ability to understand and follow instructions
Must have the ability to memorize and be improvisational

Digital Franchise Patient Engagement Lead Resume Examples & Samples

50%: Execute and deliver high-value support on franchise and related brands including: Current/future state patient journey & ecosystem mapping; ensuring all relevant data is captured, integrated and constantly updated, running workshops, drafting of requirements artifacts with focus on leverage points, moments of meaning, pain-points, etc., Accountable for patient journey accuracy on a global level
15%: Accountable to coordinate patient ecosystems with International/US to ensure respective functions readiness for adapting global outputs. Retrieve data from affiliates/International/US and from other functions (e.g. Market Research), drive conclusions based on that data and as a result update/shape the patient journey accordingly. Integrate various outputs into brand plans
20%:Create Integrated Multi-Channel Marketing planning and activation on a global level, with the support of the IMCM CoE and IT. Ensure IMCM plans are aligned with International/US. Define KPIs, measurement and content strategy. Support International/US on the transcreation process and activation of global assets
15% Support Head of Patient Engagement Strategy for establishing and evolving the Patient Journey & Ecosystem mapping methodology/framework, in alignment with MEx&LEx. Support Head of Patient Engagement Strategy on overarching (cross-franchise) strategies
Passionate advocate of patient/customer insight driven strategy
Solid understanding of all marketing communication channels (including content and technology and social media)
Able to lead as well as support marketing and media colleagues in affiliates as well at the cross-franchise, cross functions and supporting functions (like IT, Procurement, etc.,)
Ability to create and deliver influential and persuasive presentations to senior management and within franchises

Director, Patient Advocacy, Regional / State Resume Examples & Samples

Lead, develop, and execute strategic and tactical plans in collaboration with internal stakeholder groups to attain key goals that support Novartis business, policy and access objectives
Work cross-functionally with business units, brand teams, new product teams, medical/clinical teams, Communications, Health Policy, State and External Affairs, Ethics & Compliance, and Legal to ensure collaborative relationships are built and fostered with patient and professional organizations for therapeutic areas
Provide significant leadership to internal/external key stakeholders in areas of responsibility
Provide extensive input regarding funding and collaborations with 3rd party organizations man-aged by this role and serve as 2nd Reviewer on all grants and other funding requests
Identify, foster and build strategic relationships with influential regional, state and local 3rd party organizations aligned across BU and therapeutic areas, as well as lead local engagement strat-egy relevant to key areas of interest to the business, with emphasis on state legislative, regulatory and administrative policies impacting patients, healthcare providers and the pharmaceutical industry; and
Direct and manage consultants engaged to support and execute on local activities and represent Novartis in the field to ensure compliance with Novartis policy and any relevant laws and regulations
Create and implement innovative, new initiatives, programming and tools and communication strategies to expand the reach and impact of the voice of the patient and caregiver communities and mobilize those communities in alignment with key business objectives
Ensure key activities are implemented in a timely manner with each appropriate pa-tient/professional organization or alliance partner and that activities are prioritized in line with strategic focus of Novartis and the organization. Serve as internal resource to coordinate initia-tives related to 3rd party alliance partners
Ensure "metrics" are maintained. Develop and execute short-term and long-term goals
Serve as strategic resource and support on patient advocacy and access issues for key internal functions. Represent Novartis at key advocacy organization meetings and events

Patient Companion Resume Examples & Samples

Must maintain visible contact with the patient at all times
Assists in providing personal hygiene and physical care needs
Accurately measures oral intake and urine output and reports to unit staff for recording
Assists with patient ambulation. Promptly attends to all patient requests. Assists patient with meals. Observes the client for general physical, emotional, and mental conditions and reports all changes in condition
Maintains a clean and safe environment. Provide diversional activities as appropriate. Adheres to patient rights, HIPPA and patient confidentiality
Demonstrates commitment to the goals and values of the patient and hospital by responding promptly to patient needs, keeping patient environment clean and tidy, performing comfort measures and reporting to RN any change in patient condition, complaints of pain
Maintains a neat, safe and orderly work area, keeps patient room clear of obstructions, reports safety issues and broken equipment appropriately, and adheres to patient safety precautions
Demonstrates a commitment to personal growth and development by completing annual mandatory in-services, attending unit-based in-services and monthly departmental meetings
Communicates with patient, patient’s family and unit personnel in an accurate, courteous and professional manner

Patient Companion Resume Examples & Samples

The patient companion will maintain constant observation of the patient at all times
The patient companion will notify the nurse or CNA – Patient Care Technician of the patient’s need for assistance
The patient companion will be aware of the patient’s schedule. They will understand what they can and cannot do in terms of providing direct care
The patient companion will introduce self to the patient, and let them know they are assigned the patient for the shift. When talking to the patient, the patient companion will maintain a calm manner, and will not give advice. The patient companion will refer questions regarding the patient’s condition to the patient’s nurse
The patient companion will maintain a safe environment for the patient and will notify the nurse of any potential concerns
The patient companion will share information and report any changes noted about the patient to the patient’s nurse
The patient companion will not administer medications or restrain the patient at any time
The patient companion will let the patient’s nurse know how the patient responded to medications to the best of their ability
The patient companion will remain with the patient during family visiting, unless directed otherwise by the patient’s nurse
The patient companion will record all activities on the observation sheet for the nurse. This is to be included in the medical record and used by the nurse to summarize the events of the shift

Patient Flow Rep-patient Flow Operations Resume Examples & Samples

Maintains knowledge of floor specialty and physician preferences related to patient placement
Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers
Mentors new employees
Maintains knowledge of level of care change processes
Efficiently uses electronic bed tracking system, electronic health records
General office duties of filing, data retrieval and computer use
Knowledge of Medical Terminology required
Previous experience in a health care setting is preferred
Knowledge and efficient use of electronic health record, bed tracking systems, as well as basic office equipment

Patient Account Supervisor Resume Examples & Samples

Monitor staff scheduling and adherence to time and attendance protocol
Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost
Promptly identify issues and develop action plans to mitigate or resolve
Identify performance deficiencies and opportunities and implement action plans as needed
Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients
Timely completion of accounts referred to the Supervisory Desk by staff or management
Effectively communicate and interact with subordinates, management and clients
Strong technical skills, including PC and MS Office Suite knowledge
Proficient in building a strong team to meet performance goals
Achieves results with accuracy and precision
Advanced knowledge of healthcare A/R
Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
Proficient in Microsoft Office (Word and Excel)
Strong leadership and organizational skills
4-7 years experience preferred
Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes
Supervisory experience or demonstrated leadership

Patient Account Manager Resume Examples & Samples

Maintains a thorough understanding of health insurance and government programs, where necessary
Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols
Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards
Manages desk assignments to meet employee productivity and collection efforts across all client facilities
Ability to plan and implement process improvements
5 – 10 years experience in Healthcare Administration or Business Office

Denials Patient Account Supervisor Resume Examples & Samples

May maintain a large dollar inventory desk as well as serve as just-in-time staffing, working inventory for team members that may be absent or backlogged
Verify claims adjudication utilizing appropriate resources and applications
Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers

Mgr, Patient Acct Resume Examples & Samples

Ensures compliance with state and federal laws and regulations
Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution
4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
2 – 3 years supervisory experience

Patient Account Manager Resume Examples & Samples

 Advanced knowledge of healthcare A/R
 Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
 Proficient in Microsoft Office (Word and Excel)
 Advanced writing skills
 Ability to provide advanced customer service
 Ability to plan and implement process improvements
 Ability to train and coach staff
 Ability to multi-task
 Strong leadership and organizational skills
 Proficient in building a strong team to meet performance goals
 Very good written and verbal communication skills
 Strong interpersonal skills
 Strong technical skills, including PC and MS Office Suite knowledge
 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
 5 – 10 years experience in Healthcare Administration or Business Office
 2 – 3 years supervisory experience
 Ability to sit and work at a computer terminal for extended periods of time
 Call Center environment with multiple workstations in close proximity

Patient Transfer Coordinator PRN Resume Examples & Samples

Current EMT licensure in the state of Utah, is Preferred but not required
Must maintain BLS certification
Previous experience in a medical field preferred. Must be familiar with basic hospital transfer and admission process. Call Center/ Transfer Center experience preferred

Patient Flow Coordinator Resume Examples & Samples

Ability to function is a fast paced, at times high stress, work environment
Computer literate – understands database navigation and online clinical documentation
Working knowledge of protocol driven EMS dispatch
Prior Communications Center experience preferred, but not required
Previous clerical, administrative, or general office experience preferred

Manager Patient Exp Analytics Resume Examples & Samples

Associates in Arts or Baccalaureate Degree Preferred
3 years or more of year’s of clinical experience
3-5 years supporting quality or process performance initiatives, such as leading or participating in cross-functional teams
Experience with clinical IT and decision-support tools, preferred
Experience with coaching, mentoring and teaching patient engagement skills, tools and techniques

Patient Escort Resume Examples & Samples

Transports patients in stretchers, beds or wheelchairs to the test sites for testing and back to their rooms once the test is completed. Demonstrates knowledge of hospital systems and procedures, location of all departments, treatment areas and other patient services. Transports specimens to the lab, as required and transport patients to lobby areas upon discharges
Receive assignments via hospital phones or Nextel two way phones from dispatchers or supervisors. Enter pick ups and completion of assignments in the bed system by using the telephony systems as trained and immediately call for next assignment. All Escort Transporters should properly complete a minimum of 2.5 assignments per hour
Responds to simple patient requests, communicating more complex needs to the RN. Provides supportive customer service, functioning as part of the patient care team and demonstrating appropriate behavior in interactions with staff, patients and visitors
Uses germicidal wipes and disposable gloves to disinfect transport equipment prior to patient transport and at the completion of the assignment
Follows infection control guidelines and safety protocols when transporting patients and patient equipment
Follow proper safety protocol when assigned to pick up patients from the Helipad
Transports, cleans, tags and returns to designated storage area: IV poles, monitors, wheelchairs, stretchers, pumps, scales, lift and other patient equipment as directed by supervisor
Maintains neatness and organization of work and storage areas. Collects, disinfects and stores transport and patient equipment
Must be able to read, write, and speak English language
High School Diploma or equivalent preferred
Requires high level of verbal communication and service skills to interact with patients, visitors and coworkers, frequently under stressful situations and receive assignments via Nextel two way phones
Requires the ability to work as a patient care team member, promoting a caring and collegial attitude toward fellow employees
Requires full range of motion to reach and grasp objects above, below and at shoulder level. Must be able to perform repetitive motions in the process transporting patients in beds, stretchers or wheelchairs
Must be able to lift 50 to 80 pounds several times per shift. Work requires long intervals of standing and walking and frequent stooping and bending. Must be able to climb 6’ ladder and balance while getting patient equipment from shelves
Ability to utilize the bed control telephony system to enter assignments at start and completion of assignments

HEA Standardized Patient Resume Examples & Samples

 Provide enthusiastic, hands-on customer service to our students
 Assist in the administration of Kaplan classes using Kaplan specific computer
 Perform various administrative functions
 Strong organization skills
 Ability to train teachable skills

Patient Ambassador Associate Resume Examples & Samples

Conduct daily tours/rounds for quality and safety in patient rooms. Communicate with the appropriate management staff to arrange necessary corrections
Understand all front line staff work assignments. This will assist with concerns that may arise through the rounds performed with patients and/or family members
Maintain effective business relationship with staff to allow the development and improvement of employee satisfaction
Conduct customer interviews (Patients primarily, Family members as necessary, Patient Care Partners)
100% rounding on 24-hour patient admits
Observe and report the need of furniture or other building fixture repairs
Ensure compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards
Provide patient with overview of EVS Department offerings
Will ensure the patient knows the name of housekeeper
Give out business cards with the contact numbers should they have concerns or positive feedback
Participation in the gridding process and/or other reports pertaining to patient satisfaction
May be required to attend Department Manager Meetings to provide information on the findings
Utilize Hand Held Technology as needed, Utilize Patient Connect, ISISpro and any other program necessary to perform responsibilities. Provide summary of the findings from rounds performed
Rounds with Nurse Managers (two per week)
Facilitate Nursing thank you notes where appropriate
Other duties as assigned pertaining to the operational success
Strong computer skills and proficiency in Microsoft Office programs
Excellent communication skills, organization skills, and attention to detail
2 - 3 years work experience in food service
Ability to walk and stand for extended periods of time

Patient Menu Technician Resume Examples & Samples

Ability to read/write and follow oral and written instructions
Strong customer service skills
Ability to operate food preparation equipment
Ability to prepare/handle foodstuffs using safe food handling practices
Ability to maintain inventory

Representative, Patient Registry Resume Examples & Samples

Associate’s Degree or equivalent and minimum of 3 years experience in a data entry and administrative work
Ability to type 55 wpm accurately
Good written and verbal communication and interpersonal relationship skills
Substantial knowledge and understanding of Edwards policies and procedures
Good problem-solving skills
Ability to interact professionally with internal customers
Must be able to work in a team environment, including inter-departmental teams

Patient & Site Services Manager Resume Examples & Samples

Work as part of RFP (Request for Proposal) and study strategy development teams (including Therapeutic Strategy Leads, Medics, Feasibility, Strategic Site Intelligence and others) to support strategy planning / study forecasting for new studies and opportunities
Use a variety of tools to support development of strategies by understanding study and customer requirements (per protocol information, expectations from sales team, etc.), and by mining and evaluating QuintilesIMS historical trial data (which countries, how many sites within each country, patient recruitment rates, etc.) specific to each unique study
Evaluate and interpret data and then translate what the data is showing to the colleagues during strategy discussions
Prepare post-strategy summary of data, methodology, and results to support proposals
Provide enrollment strategy related support to study teams for bid defenses (including explanations of data and methodology, results, interpretation of results, etc.). Support handover of strategy information to study team upon award
Produce and provide simulation results reaching beyond patient enrollment, to include outcomes projections, CRF/SDV projections
Assist in improvement of existing tools and development of new tools to mine data, build strategies and produce advanced simulations
May be involved in other tasks relating to recruitment and study forecasting, training and mentoring new users and strategic analysts, performing administrative tasks to support data availability and user access
Solid understanding of clinical trial operations, especially pre-award, startup and patient enrollment processes
Operational and therapeutic experience
Strong analytical skills and ability to quickly and accurately understand data from divergent sources to provide enrollment forecasts
Ability to work with strong minded, experienced professionals and be comfortable challenging opinions and assumptions when appropriate
Knowledge and ability to apply GCP / ICH and applicable regulatory guidelines
Solid organizational skills, with ability to prioritize and quickly re-focus
Good problem solving skills and judgment, including ability to apply critical thinking
Excellent communication and interpersonal skills, including good command of English language, listening, comprehension and interpretation skills
Excellent teamwork skills and customer service skills; ability to establish and maintain effective working relationships with coworkers, managers and customers (both internal and external)
Demonstrated ability to deliver results within tight timeline and with good quality
Strong software and computer skills, including MS Office applications and databases
Extensive use of telephone communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time

Associate Director, Patient Reported Outcomes Resume Examples & Samples

Partner with the PRO Lead to provide the clinical teams with the information necessary for the appropriate incorporation of PRO measures in clinical studies
Provide information and guidance to PRO Leads in choosing appropriate PRO instruments for clinical studies; and partner with the project management function in R&D to determine time and events for all projects included in the overall PRO program for a product in clinical development
Partner with clinical teams to determine availability of selected PRO instruments and their translations for inclusion in clinical trials; and to implement any validation studies required; and to provide PRO training and materials for implementation by investigators and present PRO study components at investigator meetings
Partner with internal teams responsible for vendor collaborations, clinical operations, and data management to ensure appropriate PRO data capture methods (including ePRO) and processes are implemented
Oversee psychometric analyses and works with statisticians on PROs included in protocols, statistical analysis plans, and clinical study reports
Participate in preparing relevant sections of documentation and communication for regulatory agencies in support of submission activities
Participate in preparing relevant PRO analyses and sections of dossiers for HTA submissions
Assist in the preparation of abstracts and manuscripts presenting PRO results from clinical studies
Identify, evaluate and manage projects with researchers and PRO vendors external to the company, including but not limited to qualitative research (focus groups, in-depth interviews etc.), cultural validation studies, validation studies for special populations, and quantitative analyses
Manage budgets and contracts for PRO projects; help ensure that knowledge gained from efforts on PRO activities is captured in a shared electronic PRO repository
The qualified candidate will have a minimum of a Master’s Degree in an appropriate field (Psychology, Psychometrics, Biostatistics, Sociology, Health Economics, Epidemiology, Public Health, Health Services Research, etc.), and a PhD is preferred
A minimum of 6 years of relevant work experience in PROs and measurement science is required
A strong background in psychometric analysis and evaluation of PRO instruments is required
An understanding of the drug development process is preferred. Must have a good understanding, and working knowledge, of how to implement the FDA's Final Guidance on Patient Reported Outcomes
Project management experience is required
The successful candidate will have superior communication and strong interpersonal skills demonstrated through working within cross-functional teams
Must be capable of independently leading projects
This position requires up to 15% yearly travel (domestic and international) if based in Raritan, NJ, Titusville, NJ or Horsham, PA and an increased amount if working remotely.Health Economics Mkt

Associate Representative, Patient Registry Resume Examples & Samples

Associate’s Degree or equivalent and minimum of 2 years experience in a data entry and administrative work
Good computer skills including usage of MS Office Suite
Basic knowledge and understanding of complaint, HIPAA, and GDP regulations
Strict attention to detail
Ability to provide feedback in a professional, direct, and tactful manner

Universal Patient Svc Coordinator Resume Examples & Samples

Prior customer service experience in a call center environment highly desired
Ability to work an 11:00am-8:00pm shift (shift differential pay will apply)
Successful completion of paid training without interruption is a must

Standardized Patient Resume Examples & Samples

Portray medical / mental health patients in an accurate, standardized way
Observe and accurately document student performance on skills checklists and rating scales
Provide debriefing and / or direct teaching to students regarding interpersonal communication and physical examination skills
Participate in training for roles to be portrayed. Training can be on site and/or via computer. All SPs will receive training as appropriate for their roles
SP are required to dress as patients (i.e. in hospital gowns, etc.) as appropriate to their role
SPs are required to undergo physical examinations by Nurse Practitioner students as part of the students’ training
All SP sessions are video recorded and SP must give permission for such recording as well as their use in educational and research projects
All SPs will undergo continuous quality assurance through video review
High school graduate or GED minimum
Ability to read and write in English
Must have e-mail access and ability to use a PC and internet

Director, Patient Advocacy Resume Examples & Samples

Identify key patient advocacy organizations in focused therapeutic areas
Build and sustain strategic partnerships with patient advocacy groups
Serve as the "voice of the patient" within Vanda Pharmaceuticals, ensuring the patient perspective is incorporated into marketing materials and campaigns
Develop a broad network of personal contacts with targeted association executives and staff
Identify and deliver on opportunities to support and collaborate with patient advocacy organizations in areas of mutual interest; analyze advocacy group resource needs to help identify gaps in disease awareness resources to enhance participation in patient advocacy organizations and patient identification
Develop and deliver patient advocacy strategies and programming to support Vanda products - building awareness and understanding, ensuring compliant and clear communications, supporting patient identification, disease awareness campaigns, trial recruitment, trial design, etc
Represent Vanda Pharmaceuticals in external advocacy organizations and at meetings and conferences
Develop and maintain a master calendar identifying critical patient advocacy meetings that Vanda should support
Generate and manage the annual advocacy budget, supporting departmental operations, travel, patient events and organizations involved in areas of interest to Vanda
Oversee grant and sponsorship process, in partnership with Legal, and actively work with patient advocacy groups on the submission and approval process
Create and implement programs for training of nurse educators and other patient advocates willing to assist in programs or regional events
Form strong collaborative relationships with internal cross functional colleagues to prioritize and deliver on patient advocacy functional priorities

Patient Case Coordinator Resume Examples & Samples

The management of the assigned projects and/or cases
Adherence to the general company processes
Telephone support
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English)
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook
Working knowledge of automated warehouse operating system
Effective interpersonal and leadership skills

Director, Patient Advocacy Resume Examples & Samples

This individual will position themselves as the primary point of contact with external stakeholders described above and appropriately engage resources across the company to meet the needs of their key stakeholders
Work in collaboration with both U.S. and ex-U.S. external stakeholders to meet the needs of patients. This will require extensive communication and working relationships with Celgene personnel around the world
Develop sustainable working partnerships with internal and external resources, successfully coordinate the deployment of company resources as needed to assigned advocacy stakeholders
Facilitate the development of patient and caregiver education and outreach programs via advocacy and professional organizations
In a compliant manner ensure that Celgene is appropriately positioned within the patient, caregiver, medical and nursing organizations and they fully understand the Celgene portfolio and our product profiles as well as our corporate commitment
Serve as the internal spokesperson for the assigned patient and professional organizations, essentially gathering and disseminating information to inform strategic decisions of the cross-functional partners and collaborate to develop tactics to address needs/issues
In concert with the cross functional team develop, gain consensus, approval and implement a comprehensive plan that includes educational programs and targeted stakeholder campaigns and messaging for each of the above areas of responsibilities. The plan must support and be coordinated with the overall strategic direction of corporate commercial, medical affairs, and clinical development plans
Demonstrate disease state expertise in multiple inflammatory and immunologic disease areas (dermatology, rheumatology, gastroenterology, multiple sclerosis)
Cultivate an understanding of Celgene products, appropriate indications, their application for patients, their safety, and overall value. Be responsible for effectively managing communication and information in a regulated environment. Work in concert with internal resources to ensure that messages are clear and appropriate
Define and standardize best practices in patient advocacy and professional relations. Serve as the expert internal patient-focused resource and identify opportunities to maximize the value of investment of resources in current and potential patient/professional relations programs
Experience in budget management and the execution of all activities within a defined forecast
Ensures strict compliance with all regulatory agencies, state, federal, and international laws
LI-JK1

Patient Placement Coord Resume Examples & Samples

Assigns patient to appropriate bed utilizing designated patient placement guidelines
Patients will not be delayed in processing and department staff will share in the functions of the area keeping work up to date
Maintain patient tracking information in order to place patients
Bed Tracker is kept up to date
Admissions and paperwork are completed efficiently and timely through prioritization
Acts as a resource for co-workers as well as other hospital employees
Answers phone calls from hospitals/community providers requesting bed capacity information
Collects clinical information via fax or over the phone and is able to organize information into admission templates
Consults with clinicians regarding complex clinical issues or concerns
Reports in to clinician at the beginning of shift and reports out at the end of shift
Meets requirement for annual infection control and safety/security education

West Florida Regional Manager Patient Transfer Center Resume Examples & Samples

Serve as the primary point of contact for internal and external customers
Develop and maintain excellent working relationship between the Transfer Center and WFD Hospitals
Effectively communicate with a varied customer base including EMS, physicians, hospital leadership and department directors
Complete initial review of service inquiries and communicate results with director
Communicate face-to-face, when needed, with hospitals, and other customers ensuring issue resolution
Develop and implement Transfer Center strategies, capitalizing on facility best practices
Provide facility specific analysis and makes recommendation for process improvement
Monitor and analyze trends in Transfer Center process in WFD
Develop and implement action plans to maximize the Transfer Center impact and utilization throughout the WFD
Interface consistently with internal and external customers
When appropriate, expand utilization of Transfer Center through outreach to competitor hospitals/systems to promote Transfer Center services
Complete follow-up meetings with EMS agencies, hospital systems, and/or other providers as needed to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated
Assist Director with QA/QI of data, phone calls, and reports as requested by Transfer Center Director
Coordinate and lead compliance initiatives
Registered nurse, paramedic or other clinical personnel with business experience/background
Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Administration or a related field strongly preferred
Minimum of 5 years of progressive operations management experience, preferably within a call center, or dispatch environment
Knowledge of the principles and practices of air medical and EMS communications operations and/or healthcare management
Knowledge of productivity, financial operations and reporting systems
Ability to do occasional overnight travel

Supervisor Multi Patient Talk List Resume Examples & Samples

Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
Provides operational guidance and support to assigned staff under the direction of the Patient Access Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required. Serves as technical advisor and resource to staff and the Manager
Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal work flow needs that meets performance requirements
Performs job-specific accountabilities of relief staff (80%+ of work time devoted to “online staff support”) or other job functions as assigned by the Manager, or as required to meet expectations. Thorough knowledge of all aspects of Patient Access services and skills to successfully fill-in any position and/or work at multiple sites within a Facility or within multiple Facilities, fully meeting performance expectations and standards. Works varying hours and/or on-call schedule, as required
In coordination with the Manager may participate in the redesign of Patient Access processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
Develops effective decision-making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters
Provides timely and professional follow-up to customer complaints and issues
Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channels
Provides function-specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program. Cross-trains and supports the functions of all centralized patient access functions
Maintains work site in full operational order
Responsible for the following activities: Selection of employees based on potential contributions, departmental culture/needs and personnel policies
Recommends allocation of resources based on scope of goals and priorities
Reviews employees’ work regularly, discusses problem areas and maintains periodic documentation, as needed. Makes recommendations regarding personnel actions and follows-up, as warranted. Mentors and coaches associates to ensure positive outcomes
Completes the work schedule, ensuring adequate and appropriate coverage and performance. Serves as on-call scheduling contact and assists with coordination of staff to meet the need. Manages to the department budget, minimizing Overtime, when possible
Provides and documents employee disciplinary / corrective actions, up to and including verbal warning, referring all actions and activities to the Manager for follow-up
Provides input documentation to employee’s performance during orientation and annual reviews
Maintains fiscal accountability for assigned area of responsibility by identifying new operational, capital and program needs, monitoring staffing allocation in alignment with customer service goals, and by meeting budget parameters
Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; conducts special studies and prepares management reports, including key performance Indicators as they relate to the division (waiting/service times, staff productivity, accuracy, patient satisfaction, customer feedback, incident reporting, etc.)
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
4+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
2+ years of experience in customer service
Intermediate level proficiency with Microsoft Excel, Word, PowerPoint
2+ years of healthcare environment customer service experience
Certified Healthcare Access Associate (CHAA) from the National Association of Healthcare Access Management (NAHAM)
Prior experience with the major Patient Access technologies currently in use, and/or other “like” systems
Intermediate level in Project , Visio and SharePoint

Patient Placement Coordinator Resume Examples & Samples

Patient location easily and accurately accessed
Obtain accurate and complete admission information from referral source
Input information with 99% accuracy
Sick calls are replaced/covered so department is sufficiently staffed to support the workflow
Call in forms are completed and appropriately distributed
Obtain accurate and complete information regarding a patient’s death
Notify funeral home and pathology, if necessary
Attends monthly department staff meetings to give input and stay up to date
Follows safety/security procedures for emergency and non-emergency situations to protect patient, self and environment

Patient Account Lead Representative Resume Examples & Samples

Provide assistance, coaching and training to staff members, including new hires
Participate in the new hire peer interviewing process
Respond timely to emails and telephone messages from the staff, management and the client

Patient Menu Technician Resume Examples & Samples

Ability to read/follow instructions
Ability to read/audit patient menu items
Ability to maintain accurate and updated patient dietary information
Knowledge of basic math
Customer service skills
Data entry skills
Basic computer skills

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Patient Resume Samples

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