Patient Service Rep Resume Samples

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NS
N Shanahan
Natalia
Shanahan
460 Margaretta Centers
Dallas
TX
+1 (555) 823 2408
460 Margaretta Centers
Dallas
TX
Phone
p +1 (555) 823 2408
Experience Experience
Houston, TX
Patient Service Rep
Houston, TX
Johnston LLC
Houston, TX
Patient Service Rep
  • Assists in checking out patients and assists them with referral processing and scheduling process
  • Assist in work assignments
  • Assigns tasks, monitors performance of and assists in training patient service representative
  • Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program
  • Provides assistance to other Health System or physician offices staff regarding registration information and procedures
  • Performs screening and scheduling of interpreter services. Initiates privacy practices and consent
  • Manage all MD requests
San Francisco, CA
Eh-patient Service Rep-psr
San Francisco, CA
Grant-Kling
San Francisco, CA
Eh-patient Service Rep-psr
  • Pre-registration staff will also process returned mail following established guidelines
  • Coordinates clinical placement (to include bed placement) while working with the patient care delivery team and the patient to expedite care
  • Assist with daily quality control
  • Assists with daily quality control
  • Performs greeter and transport function
  • Performs other duties as assigned
  • Complete pre-registration/registration within established error thresholds
present
Philadelphia, PA
Patient Service Rep / Kings Contrivance
Philadelphia, PA
Murphy, Hane and Huel
present
Philadelphia, PA
Patient Service Rep / Kings Contrivance
present
  • Provides general office and clerical support to assigned out-patient/medical office
  • Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy
  • Other duties as assigned
  • May coordinate requests for services between the multidisciplinary treatment teams and confirms insurance for each discipline
  • Greets patients and visitors, checks patients in and out, and obtains necessary documentation
  • Verifies and enters demographic information
  • Obtains and verifies insurance authorizations/precertification
Education Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
Florida International University
Bachelor’s Degree in Initiative
Skills Skills
  • Basic knowledge of accounting (debits and credits)
  • Ability to multi-task, manage details and organize efficiently and effectively
  • Ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to
  • Ability to prioritize,
  • Excellent typing and 10 key
  • Excellent written and verbal communications,
  • Able to communicate effectively with all levels of Internal & external customers
  • Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment
  • Strong team orientation
  • Ability to read, interpret, and apply policies and procedures
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15 Patient Service Rep resume templates

1

Patient Service Rep-wellmed Resume Examples & Samples

  • Greets patients as they arrive and manages 20 minute wait time
  • Assists patient with intake processes including copying required documents
  • Collects co-payments, co-insurance and deductibles and issues receipts
  • Manages cashier box and daily deposits according to company policies
  • Processes walk-in patients and visitors
  • Answers phones and schedules appointments
  • Manages medical records (maintains, files/scans, prepares for schedule)
  • Ensures all correspondence is scanned and/or filed in timely manner
  • Processes requests for medical records release and maintains appropriate logs, etc
  • High school education or equivalent experience
  • One to two years of related work experience including data entry
  • Working knowledge of medical office procedures and medical terminology
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Effective communication and customer service skills
  • Bilingual Spanish
2

Patient Service Rep Resume Examples & Samples

  • Interacts with members of the professional staff and ancillary personnel while acting as liaison between physicians, nurses and patients. Interacts with patient and patient family members in a professional manner when working through and solving patient issues professionally and in a timely manner
  • Follows proper protocol in contacting direct supervisor when questions or problems arise
  • Verifies and updates patient demographic and guarantor information ensuring clean claims processing. Verifies insurance benefits/eligibility through HDX or manually confirming patient's insurance card on a monthly basis. Verifies type of insurance and identification of financial class
  • Identifies whether patient needs authorization or referral. Notifies Access Plus of need for referral or authorization when necessary
  • Ensures payments received are posted daily and are balanced and batched correctly
  • Schedules all follow-up appointments or special testing appointments using correct signature pathways and provides proper patient instructions. Ensures appointments are booked on proper case and add any cases or schemes as necessary. Ensures same day add-on appointment is communicated to appropriate department personnel and authorization is obtained
  • Enters charges into signature accurately and in a timely manner
  • Minimum two (2) years medical office experience and/or a minimum two years medical insurance experience
3

Patient Service Rep Resume Examples & Samples

  • Work requires knowledge of patient accounts billing procedures, coding, contractual adjustments as well as an understanding of various insurance payment plans at a level generally acquired during 6 to 12 months on-the-job training and experience
  • Work requires analytical ability to audit account for accuracy
  • Work requires interpersonal skills to explain insurance coverage to patient in difficult situations and respond to questions in a knowledgeable manner
4

Patient Service Rep Crossridge Internal Medicine Resume Examples & Samples

  • >>>>>>Work requires interpersonal skills necessary to function as liaison between physicians, office staff and the
  • >>>Ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to
  • >>>>>>Basic computer skills are required. /> /> /> /> /> /> /> /> /> /> /> />
5

Patient Service Rep-piedmont Cardio Days Resume Examples & Samples

  • High school diploma/GED required with completion medical office assistant program referred
  • Prefer healthcare management/administration certification
  • Must have a minimum of 2 years of experience working in a medical office setting
6

Patient Service Rep Ma Resume Examples & Samples

  • Certified Medical Assistant certification or one year of documented clinical training signed off on by a supervising physician
  • Knowledge of medical practice operations
  • Proficiency in basic computer skills, including the ability to maneuver within a Microsoft Windows environment
7

Patient Service Rep Resume Examples & Samples

  • >>>Ability to read, write, follow oral and written instructions, as well as communicate effectively at a level generally
  • >>>>>>>>>>Requires proficient keyboard skills with an average speed of 40 wpm and general P.C. skills using a mouse
  • >>>>>>>>>>>>>>>Analytical experience in order to review financial data and report findings to OPIC Coordinator and Administrative
  • >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Possesses strong communication skills and professional appearance in representing OPIC to physicians, staff
  • >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Knowledge of insurance pre-certification requirements /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
  • Knowledge of Insurance auth. matrix
8

Patient Service Rep Resume Examples & Samples

  • Organizes and coordinates the activities and flow of work for the patient access area
  • Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling
  • Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program
  • Coordinates activities and resolves operational problems
  • Makes adjustment in employees, patients and physicians schedules to respond to operational problems
  • Produces reports as needed
9

Patient Service Rep-psc Resume Examples & Samples

  • Greets patients and directs them to appropriate departments
  • Informs provider’s assistant of no shows and cancellations
  • Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
  • Preferred: Over 1 year of experience and up to and including 3 years of experience
  • Experience in medical reception and customer service
10

Patient Service Rep Resume Examples & Samples

  • Interviews patients and gathers information to assure accurate and timely claims submission
  • Interprets information collected to determine and create comprehensive visit-specific billing records
  • Determines need for and obtains authorization for treatment/procedures and assignment of benefits as required
  • Provides information to patients concerning hospital policies and regulatory requirements utilizing effective interpersonal and guest-relations skills
  • Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges and non-covered services
  • Collects payment at time of registration or check-out. Contacts patients to pre-register prior to clinical services
  • Verifies insurance coverage for selected services to facilitate cash collection
  • Obtains insurance benefit forms and completes as required; obtains signatures and approvals; verifies that information is complete and accurate
  • Utilizes automated systems to obtain and process information (Registration, Medipac, Blue Cross/HART, Medicare/DDE, Care Choices)
  • Reviews Face Sheets, Patient Identification Forms and related system reports for accuracy; effect error corrections as appropriate. Responds to problems and questions from Medical Records, Clinical Departments or PFS Teams. Reviews and monitors mainframe error reports (Registration and Medipac 299) and effects corrections
  • Problem-solves charges, registration data (demographic, insurance) relating to patient inquiries. Demonstrates understanding of prevailing regulatory or 3rd party requirements (MS, pre-certification, consent forms, Advance Directive, etc.)
  • Assists patients or physician office staff by referring to the appropriate sources of information
  • Identifies opportunities to improve the quality of registration, billing or verification procedures. Provides patient instructions, directions, and assistance with submission of patient-centered claim submission to insurance carriers
  • Explains accounts to patients; translates billing to patient understanding
  • Responds to patient questions concerning insurance coverage, benefit coverage for their insurance plans
  • Demonstrates accountability to follow-up with patients concerning requests for information of action regarding their account
  • Knows where to obtain information to assist PFS team members, patients, and internal or external customers. Demonstrates team-player abilities and seamless service to patients
  • Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital
  • Discusses patient and hospital information only among appropriate personnel in appropriately private places
  • Behaves in accordance with the Mission, Vision, and Values of Saint Joseph Mercy Health System. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
11

Radiology Patient Service Rep Temporary Resume Examples & Samples

  • Type 50 wpm
  • Experience as a patient service representative or office experience in similar situation. (Experience/training in Medical Front Office, preferred)
  • Experience or basic knowledge of RIS or other comparable computer system
  • Experience in scheduling patients
  • Experience with multiple phone lines coordination
  • Experience with Customer Relations
  • Experience in general with medical records
12

Patient Service Rep Resume Examples & Samples

  • Polish Speaking Preferred
  • Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service
  • CRT/PC experience in a customer service setting
  • Working knowledge of the BAR and scheduling sections of the IDX system preferred
  • And clinical information
13

Patient Service Rep Bs Cancer Inst Med Onc Resume Examples & Samples

  • High school education or GED equivalent
  • Candidates must possess excellent communication skills as well as knowledge of medical practice operations
  • Work requires interpersonal skills necessary to function as liaison between physicians, office staff and the patients and their family members
  • Must be able to handle a fast-paced environment in a confident, professional manner. Must be a self-motivator, possessing a high level of judgment skills and initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor
  • Ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential
  • Basic computer skills are required
14

Patient Service Rep Resume Examples & Samples

  • Collect co-payments/give receipts/reconcile payments/batch fee tickets
  • Prepare charts
  • Review patient demographics and insurance information
  • Perform/update demographics and insurance registration
  • Collect co-pay/insurance cards, copying required information
  • Maintain waiting rooms
  • Schedule first available appointments
  • Take voice mail messages off phones and direct appropriately
  • Answer and triage calls, directing to appropriate individuals or departments
  • Handle all telephone interactions
  • Perform check-in and check-out functions
  • Process and track referrals
  • Handle patient/MD correspondence
  • Manage all MD requests
  • Schedule patients with ancillary and specialty providers
15

Patient Service Rep Resume Examples & Samples

  • Ability to train all PSR-I and PSR-II
  • Respond to patient questions and complaints
  • Monitor work flow/review morning and afternoon tasks
  • Assist in work assignments
  • Report performance issues to supervisors
  • Recommend areas for improvement
  • Interface/liaison with other departments
  • Assist in meeting/auditing
16

Patient Service Rep-high Dollar Resume Examples & Samples

  • Completes quality follow-up on accounts to assure prompt/accurate payments are made. Works accounts promptly to assure a minimum to Bad Debt and/or uncollectible accounts
  • Identifies adverse payer trends and works with contracting to resolve payer issues
  • Works with insurance companies to resolve automatic high-dollar denials
  • Maintains a working knowledge of insurance contracts and assures payer contract has been followed
  • Makes appropriate adjustments and performs charge corrections as needed
  • Meets standard on numbers of high dollar accounts followed up on weekly basis
  • Meets established standards for collections
  • Meets weekly with Supervisor and other PAS and facility administration to review actions on high dollar accounts
  • Follows-up on all action items assigned by the Account Resolution Specialists within 24 hours. If the request is urgent, the follow-up will be immediate
17

Patient Service Rep Resume Examples & Samples

  • Customer service,
  • Excellent written and verbal communications,
  • Excellent typing and 10 key
  • PC skills, including Outlook, Word, Excel
  • Above average organizational skills,
  • Ability to prioritize,
  • Able to communicate effectively with all levels of Internal & external customers
  • Strong team orientation
  • Two years Customer Service, preferably in a phone center environment
  • Three years medical billing including follow-up, and registration
  • PC experience required
  • Medical billing software experience required, EPIC preferred
  • Verifying eligibility via Internet web-sites
18

Patient Service Rep Emerald Resume Examples & Samples

  • Maintains operations by following policies and procedures and reports needed changes
  • Acknowledges and greets patients immediately, providing a positive customer service experience
  • Verifies and updates existing patient and insurance information
19

Patient Service Rep-green Valley Cardiology Resume Examples & Samples

  • Answers multiple phone lines; directs calls and takes messages as needed
  • Directs patients to complete forms and processes patient-related paperwork
  • Makes follow-up appointments for patients and calls patients to confirm appointments
  • Minimum: Experience working with the public
20

Patient Service Rep / Kings Contrivance Resume Examples & Samples

  • Communicates the financial liability to the patient and collects and issues receipts for co-pays at the time of service
  • Ensures that referrals are obtained for those insurance carriers requiring one and keeps track of the number of authorized visits and expiration dates. When appropriate, coordinates appointment with other departments
  • Required: High school diploma or general education degree (GED)
21

Patient Service Rep / Kings Contrivance Resume Examples & Samples

  • Greets patients and visitors, checks patients in and out, and obtains necessary documentation
  • Verifies and enters demographic information
  • Obtains and verifies insurance authorizations/precertification
  • Ensures that referrals are obtained for those insurance carriers requiring one and keeps track of the number of authorized visits and expiration dates
  • When appropriate, coordinates appointment with other departments
22

Eh-patient Service Rep-psr Resume Examples & Samples

  • Provides patient education; Advance Directives; Patient's Rights; Consents and Medicare Important Message forms to patients at the time of admitting and/or registration process
  • Coordinates activities related to admission of patients including; but not limited to; any regulatory forms and registration of outpatient/ED patients for hospital services
  • Properly obtains signatures from appropriate consenting party on all necessary forms
  • Coordinates clinical placement (to include bed placement) while working with the patient care delivery team and the patient to expedite care
  • Accurately collects demographic and financial data and defines and educates patients on financial responsibilities
  • Assists with daily quality control
  • Performs greeter and transport function
23

Eh-patient Service Rep-psr Resume Examples & Samples

  • Accurately collect demographic and financial data; and define and educate patients on financial responsibilities
  • Complete pre-registration/registration within established error thresholds
  • Provide pre-procedure instructions to patients where indicated
  • Complete insurance verification on designated patients
  • Assist with daily quality control
  • Staff in central scheduling will schedule procedures; obtain prior authorization and ICD code data; process orders/requisitions following established guidelines
  • Pre-certification staff will accurately complete all pre-certification/prior authorization for all insurances and all patient types within established timeframes. Schedule Endoscopy patient appointments following established guidelines
  • Pre-registration staff will also process returned mail following established guidelines
24

Patient Service Rep, Psr-salt Lake Clinic Resume Examples & Samples

  • Uses available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments
  • Performs account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date
  • Satisfies all Intermountain requirements regarding procedural, operational and compliance training and updates
  • Maintains expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately
  • Communicates effectively and professionally with all internal and external entities. Provides courteous and professional service to all Intermountain patients, affiliates, providers, administrators, employees, co-workers, insurance representatives, vendor representatives, attorneys and other stake holders
25

Patient Service Rep-proton Center Resume Examples & Samples

  • Associate's degree or 2 years of applicable work experience
  • Passion or experience in Oncology and a passion for making a difference
  • Experience working on Radiation Oncology or Healthcare
  • Degree in Hospitality or Healthcare related field
  • Presentation skills preferred
26

Clinic Patient Service Rep-ob / GYN Clinic Resume Examples & Samples

  • Typing speed of 35 words per minute (verified by testing)
  • Ability to maintain a high degree of confidentiality
  • Ability to perform multiple tasks simultaneously
  • Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times