Patient Services Assistant Resume Samples

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TH
T Hickle
Thora
Hickle
26946 Audra Squares
Los Angeles
CA
+1 (555) 956 3581
26946 Audra Squares
Los Angeles
CA
Phone
p +1 (555) 956 3581
Experience Experience
Detroit, MI
Patient Services Assistant
Detroit, MI
Huel, Bosco and Mills
Detroit, MI
Patient Services Assistant
  • Manage faculty schedules, including adjusting existing templates, adding new days and closing days
  • Processing orders for diagnostic studies along with facilitating the scheduling of these studies
  • Review patient schedules for accuracy, working with the waitlist, scheduling appointments and coordinating with patients and their other appointments
  • Responsible for processing all incoming/outgoing mail
  • Provide information to patients regarding billing procedures
  • Provide information to patient regarding billing procedures
  • Identify and help resolve operating problems related to patient flow, work coordination, appointment scheduling, medical records, etc
Detroit, MI
Patient Services Assistant UH
Detroit, MI
Hane and Sons
Detroit, MI
Patient Services Assistant UH
  • Developing and maintaining collaborative and collegial interactions and relationships with patients/family members, caregivers, providers, staff and coworkers
  • Performing billing and cycle counting functions including organizing paperwork, DPCs, counting and documenting cases, etc
  • Working well with minimal supervision
  • Logging and assisting venders as they come to the desk
  • Printing labels, wristbands, etc
  • Placing cases from waiting rooms into assigned rooms per Charge Nurse or Charge Anesthesia
  • Logging, paging for and sending out specimens
present
Phoenix, AZ
Patient Services Assistant Associate
Phoenix, AZ
Schamberger-Price
present
Phoenix, AZ
Patient Services Assistant Associate
present
  • Works under direct supervision and selects from written instructions and established procedures to accomplish assigned tasks
  • Gathers data and metrics for intermittent and monthly reports relating to equipment management
  • Assist team technicians with the coordination and scheduling of equipment maintenance and servicing in-home patient equipment maintenance
  • Provide equipment status related telephone support to staff and customers
  • Provide clerical support to the Equipment Area
  • Contribute to process improvement endeavors in functional area(s) as determined by the supervisor
  • Primarily responsible for equipment order delivery confirmations, returns processing, and equipment record filing
Education Education
Bachelor’s Degree in Empathy
Bachelor’s Degree in Empathy
Rowan University
Bachelor’s Degree in Empathy
Skills Skills
  • Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
  • Ability to spell correctly and use proper grammar. Good oral and written communication skills
  • Working knowledge of MiChart (Cadence, EpicCare)
  • Ability to pass customer service quiz
  • Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and interruptions
  • Telephone skills and ability to operate office equipment such as personal computers, copiers, fax machines and printers
  • Knowledge of medical terminology for registration and billing procedures
  • Able to work in a fast paced customer friendly environment
  • Working knowledge of MiChart (Cadence, EpicCare, OpTime), and/or Radiology Information System (RIS)
  • Working knowledge of MiChart (Cadence, EpicCare) and/or Radiology Information System (RIS)
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15 Patient Services Assistant resume templates

1

Patient Services Assistant Resume Examples & Samples

  • Answering phones
  • Sending reports to case managers
  • Ordering medications
  • Sending out patient equipment and supplies
  • Weekend/Holiday rotation
  • 1+ years of Customer Service experience
  • 1+ years of Data Entry experience
  • 1+ years of experience working in an office setting using the telephone and computer as the primary instruments to perform job duties
  • Available to work Monday through Friday from 8:00 am 5:00 pm with rotational weekends and holidays
  • Experience using Microsoft Word and Excel
2

Patient Services Assistant Resume Examples & Samples

  • Process and track paperwork related to patient referral, reimbursement, patient billing, and physician orders
  • Follow proper policy and procedures to maintain and manage all patient equipment to avoid loss and insufficient or overstock of equipment on hand
  • Collaborate with Corporate departments to resolve operational issues. (e.g. distribution of special reports)
  • Record and prepare center meeting minutes
  • Responsible for purchasing postage for center operations per protocol
  • Maintain a working knowledge of all center equipment and implements corrective procedure for preventative maintenance and repairs
  • Serve on organization committees as requested
  • Ensure adequate courier supplies for shipping of center equipment
  • Responsible for processing all incoming/outgoing mail
  • Prepare and/or ship patient equipment and supplies for timely delivery
  • Assist in the scheduling and coordination of patient starts and visits
  • Maintain patient files on a daily basis including on and off service record management
  • Communicate patient admission and discharge information to appropriate individuals and departments
  • Prepare reports and correspondence and communicate with account executives, as required
  • Organize and maintain storage of archived patient charts per policy and procedure
  • Maintain adequate supply of required patient forms, stationary and envelopes, sales and marketing literature, and office supplies
  • Follow company policy and procedures and adheres to state specific regulatory requirements
  • Participate in organization quality improvement initiative
  • Participate in staff meetings
  • Perform miscellaneous duties as assigned by the center management team or home care director
  • Perform general administrative duties as assigned
  • Provides internal and external customer service
  • Accurately document phone/voice mail messages and distribute
  • Comfortable working Monday-Friday 9:30am-6pm
  • 1+ year of customer service experience
  • Previous office experience
3

Patient Services Assistant Resume Examples & Samples

  • Act as patient and family advocate; contacting clinicians and others as appropriate to improve the experience. Provide way-finding, resources (security, social work, maps), and comfort to family members and other guests
  • Identify process improvement opportunities, implement improvements and/or work with teams to implement larger initiatives. Develop Lean competencies and actively participate in Lean work processes, team huddles and continuous process improvements
  • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others
  • Appropriately utilize computers and other University of Michigan and UMHS resources
  • Knowledge of medical terminology and/or previous experience in a medical setting
  • Prior UMHS and MiChart experience
4

Patient Services Assistant Resume Examples & Samples

  • Manage faculty schedules, including adjusting existing templates, adding new days and closing days
  • Collaborate with technicians and other allied health staff to ensure proper coordination of services and contribution to patient satisfaction goals
  • Collect cash and credit card payments using established guidelines to determine patient pay portion and insurance portion
  • Demonstrate understanding and compliance with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation
  • Ensure that patients with urgent medical needs are scheduled in accordance with triage guidelines and clinic schedules adjusted for patient care and clinic flow purposes
  • Respectful and compassionate attitude promoting service excellence
  • Ability to prioritize assignments and work load
  • Demonstrate integrity and commitment to meeting or exceeding the needs of our patients and referring physicians
  • Demonstrate skill in keyboarding, Excel, Word and Power Point applications
  • Some college preferred
  • Previous experience in a health care setting
  • Experience or knowledge in the field of ophthalmology
5

Patient Services Assistant Resume Examples & Samples

  • Check-in support for patients in both Adult and Children’s Emergency Services. Greet and assist patients/visitors both in-person and with phone calls and information requests
  • Associates or Bachelor’s Degree
  • Salary range is based on a combination of experience and education. A higher salary may be achievable based on desired qualifications
6

Patient Services Assistant Resume Examples & Samples

  • Perform clerical duties and schedule patient appointments
  • Assist with patient questions and refer to technologists as needed
  • Direct patients to changing rooms and communicate instructions
  • Document patient laboratory results for diagnostic procedures
  • Assist in the interpretation of patient history for scheduling radiology exams
  • Utilize superior telephone and customer service etiquette
  • Use computer to research past medical history pertinent to radiologic examinations
  • Clearly communicate when making patient appointment reminder phone calls and leaving voice mail messages in a timely manner. Review and maintain knowledge of and adhere to University and departmental policies and procedures
7

Patient Services Assistant Resume Examples & Samples

  • Follow Radiology Gold Standard Customer Service guidelines consistently
  • Knowledge of front end systems (MiChart/Epic, Care web, RIS-Radiology Information System, LifeImage)
  • Excellent organizational skills and the ability to multi task and appropriately prioritize responsibilities
  • Ability to manage stress effectively
  • Display leadership and team building skills
  • Demonstrate professionalism at all times
  • Must have an excellent attendance record
  • Experience within an ambulatory setting
  • Experience with an electronic medical record
  • Knowledge of University policies and procedures
8

Patient Services Assistant Resume Examples & Samples

  • Ability to fully utilize MiChart and EMR applications to access patient information, schedule appointments, process collections and generate reports
  • Skill in keyboarding, Excel, Word and Power Point applications for reporting data and communicating information
  • Coordinate patient flow through specialty clinical service
  • Collaborate with billing staff to ensure patients have all necessary referrals and prior authorizations for clinical and surgical services or supplies
  • Conduct as necessary, the rescheduling of patients due to changes in Provider's schedules
  • Monday-Friday
  • Dependent on clinic operation hours
9

Patient Services Assistant Resume Examples & Samples

  • Receive and assist patients, visitors, and staff
  • Schedule patient appointments with patients and/or referring clinic
  • Monitor waiting area activity and assure a clean, organized, and safe environment
  • Provide information regarding hospitals and community services as needed
  • Process and compile patient paperwork for exams and clinical staff
  • Call patients to remind them of upcoming appointments
  • Utilize paging system to contact appropriate staff as required
  • Prepare patient itinerary and all other appropriate correspondence
  • Identify and track reoccurring operational problems and participate in resolution
  • Required to have knowledge and adhere to University and Departmental policies and procedures
  • This position requires a pager to be carried 24/7. Reply to pages promptly
  • 3 years’ experience in customer service setting
  • Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
  • Ability to spell correctly and use proper grammar. Good oral and written communication skills
  • Working knowledge of MiChart (Cadence, EpicCare) and/or Radiology Information System (RIS)
  • Experience in a health care environment
10

Patient Services Assistant Resume Examples & Samples

  • Greet and check-in patients, check-out patients and collect payments as required
  • Excellent communication and telephone skills
  • Some college education
11

Patient Services Assistant Resume Examples & Samples

  • Provide check in and check out services to patients
  • Provide phone coverage for call center in clinical area
  • Instruct patients on preparations needed for appointments
  • Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy
  • Reconcile clinic cash collections daily
  • Other duties as necessary
  • Candidate must exhibit a professional and positive image when interacting with patients, faculty and staff, and possess excellent grammar and communication skills
  • Excellent organizational and interpersonal skills are essential
  • Knowledge of medical records, appointment scheduling systems and medical terminology is preferred
  • Some college desired
  • Work Locations
12

Patient Services Assistant Resume Examples & Samples

  • Scheduling patients utilizing the MiChart system
  • Demonstrate excellent customer service skills for both internal and external customers
  • Working knowledge of MiChart (Cadence and EpiCare)
13

Patient Services Assistant Resume Examples & Samples

  • Demonstrate an excellent work ethic and serve as a role model in all areas of the call center and front desk day to day operations: adherence to start and lunch times; adherence to proper utilization of Aspect phone functions, e.g. call work, sign out, breaks, etc.; appropriate internet/cell phone usage during business hours, etc
  • Able to handle multiple responsibilities in a fast-paced environment with accuracy
  • Demonstrated ability to work well under pressure and meet deadlines with strong problem solving skills
  • Ability to move from position to position during the work shift
  • Review patient schedules for accuracy, working with the waitlist, scheduling appointments and coordinating with patients and their other appointments
  • Work very closely with Ambulatory Psychiatry providers
  • Must be an active team player
  • Requires a high school education or equivalent and 2 or more years experience
  • Proficient in Microsoft Windows, Outlook email, Excel and Powerpoint
  • Outstanding written, verbal communication and organizational skills
  • Attention to detail and accuracy is essential,
  • Excellent oral communication skills and customer-service,
  • Ability to handle multiple tasks in a fast-paced office environment with competing deadlines
  • Excellent team skills are essential, as well as demonstrated computer skills (ability to adapt to new programs)
  • Qualities the candidate should possess: reliability, attention to detail, ability to get along with others in a close working environment, ability to work on a team and provide support to teammates, excellent attendance, responsive and demonstrates ability to problem solve and take initiative; manage priorities independently; excellent customer-service and communication
  • Knowledge of University organizations, systems and operations is highly desirable
  • Experience working with Microsoft Office
14

Patient Services Assistant Resume Examples & Samples

  • Appointment Scheduling: Able to accurately and efficiently schedule patients utilizing MiChart. Able to identify the best available appointment type to meet the patient and clinic/provider needs and requirements. Able to ask and document the correct questions to assure accurate billing information is obtained and required referrals/authorizations are met. Shares outstanding balance information to the patients and/or guarantor. Able to efficiently navigate MiChart to obtain information needed
  • Possess excellent customer service and communication skills
  • Typically requires a high school education or equivalent and two years experience
15

Patient Services Assistant Resume Examples & Samples

  • Candidates must have excellent customer service, verbal, written, interpersonal, communication skills and ability to work in a team setting
  • 0-2 years' of experience
  • Experience in a patient care setting and familiarity; preferably in a large complex health care setting
16

Patient Services Assistant Resume Examples & Samples

  • Check In or Check Out Patients for clinic visits
  • Verify accurate insurance, guarantor, primary care and referring physician information
  • Assist in routine daily tasks
  • 0 -2 years of experience
  • Basic experience with e-mail systems
17

Patient Services Assistant Resume Examples & Samples

  • Exception interpersonal skills and the ability to work well within a team
  • Experience with MiChart and eCube systems
  • Previous experience working within a large, complex health care setting
  • Experience or knowledge in the field of Nephrology
18

Patient Services Assistant Resume Examples & Samples

  • Performs patient registration by interviewing patient or patient's representative to obtain patient demographics such as name, address, birth date, physician's name, and insurance company information related to payment of hospital bills. Completes related forms and records, and enters information into computerized systems
  • Determines appropriate payment required at point of registration, and explains financial requirements to patient or responsible party. Collects deposits or deductibles as required. Issues receipts for payments
  • Schedules and arranges patient appointments for diagnostic tests, treatments, therapies, etc. following established scheduling guidelines and procedures. Prepares and distributes listings of patient appointments
  • Assembles files for new patients according to procedure or other guidelines. Updates records and files for current patients
  • Prepares, maintains and processes a variety of forms, charts, records and logs as prescribed. Performs light typing and/or word processing of correspondence, reports and other documents
  • Answers telephone and routes calls appropriately. Takes and relays messages according to established procedures. Open, sorts and routes incoming mail. Processes outgoing mail and packages
  • Orders and maintains office and/or medical supplies. Keeps work and visitor areas clean and well organized
  • Performs a variety of general clerical duties, such as filing, copying, collating, running, errands, assembling and distributing packets, mailings and memos. May assist in scheduling meetings and maintaining calendars. Also performs duties specific to the functions and needs of the department
  • Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems offer solutions and participates in their resolution
  • Knowledge of medical terminology for registration and billing procedures
  • Interpersonal skills to effectively communicate with a wide-range of staff, physicians, medical professionals, patients, visitors and other organizational personnel, in order to relay and obtain information. Guest relations skills and an awareness of the importance of role as first contact for patients within the hospital system
  • Analytical skills to gather and interpret insurance data, maintain moderately complex records, and compile and calculate billing and statistical figures
19

Patient Services Assistant Resume Examples & Samples

  • Coordinate with administrative assistants in GI to schedule interdisciplinary evaluation appointments
  • Obtain initial and continuing authorizations from public and private insurance companies for SLP services
  • Assist with clinic follow-up procedures; completing and mailing information/intake packets and appointment confirmation letters
  • Review all patient referrals and triages referrals to the appropriate clinic (e.g., intensive day treatment, outpatient, group, consultation clinic) based on clinic protocols
  • Collect, score, and summarize data from standardized rating scales
  • Compile, synthesize, and analyze quantitative and qualitative data from intake paperwork packets, standardized rating scales, and previous test results to independently apply triage criteria and identify the most appropriate initial level of care (e.g., intensive day treatment, outpatient, group, consultation clinic)
  • Collect, store, synthesize, and analyze clinical data to improve triage criteria and to contribute to research and quality improvement activities
  • Devise system to stock and maintain specialized feeding clinic supplies and work with the ACU to ensure adequate supplies of these materials
  • Identify barriers to interdisciplinary care and new models of care and collaborate across departments and divisions (e.g. ACU, billing, Speech Department, Division of Pediatric GI) to resolve barriers, as delegated by the Feeding Program Director
  • Work across departments and divisions (e.g. Department of Pediatrics, Billing, ACU) to determine workflow for patient services that are not covered by their insurance during the grant-funding period
  • Manage non-clinical aspects of feeding program staff (e.g. planned and unplanned absences, treatment room assignments, and meeting, training, and work schedules)
  • Collaborate with social work to identify lodging options for intensive treatment patients and their families
  • Research existing policies in other internal departments/divisions/programs and external intensive feeding programs to establish essential policies (e.g. food handling and storage, room and equipment cleaning, performance reviews for behavioral technicians)
  • Collaborate with feeding and other key personnel to establish best practices and standard policies to be distributed to feeding clinic staff
  • Research certification requirements for behavioral technicians, and certification and state licensure requirements for behavior analysts, and provide written summaries of these processes
  • Accurately and efficiently schedule patients utilizing MiChart; able to identify the best available appointment type to meet the patient and clinic/provider needs and requirements and efficiently navigate MiChart to obtain information needed
  • Utilize MiChart to accurately and appropriately document patient requests including urgent medical problems and referrals
  • Collaborate with feeding, division, and department leadership and administrators as needed to assist feeding faculty and staff with certification and licensure
  • Update and maintain clinical databases
  • Manage the schedule of the Feeding Program Director
20

Patient Services Assistant Resume Examples & Samples

  • Possess a high school diploma or General Education Development (GED) credential
  • Clerical experience is necessary, preferably in a medical setting
  • Candidate must be an active team player with the ability to work independently; possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast paced environment and demonstrated problem solving skills
  • The selected candidate must have an excellent attendance record
  • Demonstrates active listening, written, verbal, and information technology skills
  • Basic Medical Terminology and MiChart experience
  • Knowledge of University and Department of Internal Medicine policies and procedures
21

Patient Services Assistant Resume Examples & Samples

  • Inputs charges, payments and adjustments to computerized system or posting to manual records
  • Maintains daily, weekly and monthly records of fees collected
  • Sets up, retrieves and files charts/reports as needed
  • Answers phones, takes messages, and obtains and provides necessary information. Contacts various departments and clinical services, as needed
  • Compiles statistics on a daily and monthly basis and prepares various reports
  • Performs periodic and year-end account analysis, as needed
  • Ability to input data into computerized system
  • Completion of a certification program in medical billing and coding, preferred
  • Knowledge of ICD-9 coding, highly desirable
22

Patient Services Assistant Resume Examples & Samples

  • Performs all duties related to departmental physicians’ billing including, but not limited to
  • Minimum of two (2) years related experience, required
  • Knowledge of physician’s billing inclusive of third party billing, medical terminology, CPT and ICD-10 coding, required
  • Data entry skills (80 keystrokes per minute), required
  • Ability to input data into computerized system and do simple arithmetic calculations
23

Patient Services Assistant Resume Examples & Samples

  • Performs all duties related to departmental physicians’ billing (including but not limited to)
  • Follows up on outstanding accounts via telephone and/or written inquiry to patients and/or third party payers
  • Collects all monies due from patient at time of service. Prepares payment journals and/or makes bank deposits for all collections
  • Schedules appointments for patients with ancillary hospital departments, service, and doctors’ offices
  • Greets patients as they arrive to suite, obtains necessary demographic and insurance information and records same. Reconciles billing with kept appointments/procedure logs
  • Answers phones, obtains and provides necessary information and takes messages. Contacts various departments and clinical services, as needed. Types correspondence and relevant forms
  • Compiles statistics on a daily and monthly basis and prepares various statistical reports
  • Performs periodic and year-end account analysis as necessary
  • Knowledge of physician’s billing inclusive of third party billing, medical terminology and CPT codes, required. Knowledge of ICD-10 coding, highly desirable
  • Ability to work in a changing environment as department assignments change
24

Patient Services Assistant Resume Examples & Samples

  • Provides clerical support to Triage office
  • Serve as initial contact with referring patients by gathering demographic information and triaging referring patients to the appropriate Triage office staff
  • Maintain current on patients in the evaluation process and awaiting transplantation
  • Assist in tracking and imaging of medical records on all patients in the referral to evaluation process by utilizing OTIS and imaging documents to OTIS or MIChart
  • Triage patient calls; timely and accurately relay information to the Medical Assistant Specialist or the Triage RN coordinator and retrieves voicemails of Coordinator during their absence
  • Assist patient with coordination of appointments to aid in the timely completion of their transplant evaluation
  • Compiles and mails patients new patient packets for both outreach and Taubman Clinic
  • Maintains spreadsheet for all outreach patients related to labs and required testing
  • Update OTIS (transplant system) as needed with meeting minutes after telephone encounters with all referral patients
  • Actively monitor and manage the referral workque in MiChart
  • Confirm, notify and remind patients of appointment and/or changes
  • Resolve any patient concerns that require immediate response or report problems to Medical Assistant Specialist or the Triage RN Coordinator
  • Identify and help resolve operating problems related to patient flow, work coordination, appointment scheduling, medical records, etc
  • Assist with Taubman and Outreach clinic prep
  • Effectively communicate outreach updates with Triage office staff, Outreach PSA and Outreach Coordinator
  • Ability to spell correctly and use proper grammar
  • Previous clerical experience in a medical setting
  • Excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issue
  • Ability to pass customer service quiz and typing skill assessment with 40-45 WPM and with an accuracy of 95% or greater
  • Knowledge of the University of Michigan policies and procedures
25

Patient Services Assistant Resume Examples & Samples

  • Working knowledge of MiChart and Cadence
  • Schedule new and return patient visits determining appropriate clinic provider based on specified standards
  • Schedule clinic visits, diagnostic services and ambulatory procedures for patients
  • Determine the existence of previous UMHS registration
  • Obtain and update insurance, financial, and demographic information with the patient
  • Notify patients of appointment changes. Inform patients of necessary preparations prior to visit or test in accordance with established guidelines
  • Obtain managed care referral and/or authorization
  • Maintain and tabulate clinic data as needed
  • Collect cash and credit card payments from patients using charge capture system
  • Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment
  • Provide information to patient regarding billing procedures
  • Reconcile clinic cash collections daily according to specified clinic standards
  • Must be able to problem solve independently and as part of the team
  • Some clerical experience is necessary, preferably in a medical setting
26

Patient Services Assistant Resume Examples & Samples

  • Clerical experience, preferably in a medical setting is necessary
  • Basic experience and understanding of computer and e-mail systems
  • Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis
  • Strong interpersonal and communication skills are necessary
  • Solid understanding of computer systems, and Microsoft Office applications
  • Proficiency in Medical Terminology
  • Associate Degree in a related field
  • Clerical experience in medical hospital/office setting
  • Previous experience with MiChart Cadence/Epic system
27

Patient Services Assistant Resume Examples & Samples

  • Verify insurance and guarantor information; if a change is warranted stop the check-in process and route patient to Registration
  • Verify and update patient demographic, primary care, and referring provider information real time, as part of the check-in process
  • Contact and reschedule patients’ appointments due to provider unavailability
  • Inform patients of necessary preparations prior to visit or test in accordance with established guidelines
  • Prepare and distribute daily appointment schedule
  • Utilize patient consult data base to enter referrals for testing or clinic appointments to other areas, when referral is unable to be scheduled at the point of check out
  • Ensure completeness of financial documents including type of visit, reason for service, charge for service, diagnostic codes, and cost center
  • Recognize when it is appropriate to refer patients to Patient Financial Counseling to set up payment plans or to follow up on questions regarding billing statements
  • Image designated documents into the MiChart system such as procedure consents
  • Verify that entry process of imaging was successful
  • Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement. Active participation in LIDW includes identification of problems and submission of ideas for improvement to address problems, participation in daily huddles, and the use of structured problem solving, in a team setting, to address more complex problems
28

Patient Services Assistant UH Resume Examples & Samples

  • Getting report from the previous clerk and following up on remaining items as needed
  • Remaining present at the desk to professionally and courteously answer calls, walk in questions, receive and distribute tubed products, etc. except when needed for work reasons
  • Developing and maintaining collaborative and collegial interactions and relationships with patients/family members, caregivers, providers, staff and coworkers
  • Scheduling add-on, urgent and emergent cases
  • Placing cases from waiting rooms into assigned rooms per Charge Nurse or Charge Anesthesia
  • Accurately and completely filling out forms (call-ins, Schedule Change Log, etc.)
  • Logging and assisting venders as they come to the desk
  • Giving access to scrubs as needed and in line with department policies
  • Paging/assigning/contacting anesthesia and others as needed
  • Verifying patient locations for patient pick up and putting patients on call as needed
  • Printing O.R. schedule for charge nurses, anesthesia, etc
  • Performing billing and cycle counting functions including organizing paperwork, DPCs, counting and documenting cases, etc
  • Counting all DPCs post-op and compare to schedule case count (write case count on top of schedule), organizing paperwork appropriately for the biller
  • Logging, paging for and sending out specimens
  • Printing labels, wristbands, etc
  • Adhering to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others
  • Working well with minimal supervision
  • Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc
  • Use multiple software programs and other resources to confirm that patients flow through the system in a timely well-documented manner
  • Provide clerical support when needed; participate in other duties or projects as assigned
  • Communicate, trouble shoot, and escalate concerns and issues
  • Understand and develop competencies related to complaint resolution and service recovery
  • Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists
  • Work as a team member to ensure consistency and efficiency
  • Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone
29

Patient Services Assistant Resume Examples & Samples

  • This position requires excellent customer service skills
  • Cheerful and energetic individual, motivated with a positive and professional attitude
  • Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times
  • Ability to multi-task and work in a high volume area is necessary
  • Demonstrated effective verbal, written and information technology communication skills
  • Must be very comfortable working with computers and have a general knowledge of office practices
  • Requires flexibility in all aspects of work assignments
  • Demonstrated excellent attendance and reliability are required
  • Previous experience in a multidisciplinary outpatient clinical setting
  • Demonstrates active listening
30

Patient Services Assistant Resume Examples & Samples

  • Clerical tasks that require proper telephone technique, typing, computer and data entry skills
  • Confirms referring and/or Primary Care Physician information
  • Gather and verify patient demographics, insurance and other pertinent information
  • Provide patient with information regarding past balances
  • Schedule and reschedule appointments in MiChart/Cadence and document
  • Back up to the Patient Account Representative/Referral Coordinator
  • High School Diploma or GED and 0 -2 years of experience
  • Previous cashiering or patient account representative experience
  • Previous experience in an ambulatory care clinical setting
31

Patient Services Assistant Resume Examples & Samples

  • Provide exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow
  • Provide a range of guest services, including way-finding and information within the facility for both patient/families and visitors
  • Check-In/Check-Out processes: scheduling return visit appointments, collecting patient payments (copays and outstanding balances), verifying and updating demographics, insurance information and assist patients and families with Health Information forms as necessary
  • Conduct a standardized telephone screening within our call center based on specific criteria patient is scheduled for a new patient appointment
  • Perform telephone triage, document accordingly, process prescription refill requests, prepare pre-arrival documents for mailing
  • In-basket management through MiChart, maintain business work queues, obtain referrals and respond to inquiries concerning department programs, services and activities
  • Maintain, order and stock supplies for clerical and call center areas
  • Ensure appropriate infection control protocol is followed in all clerical and call center areas
  • Properly manage equipment to ensure it is well-maintained and ready for use
  • Be actively involved in improving day-to-day operational processes and workflow
  • Up to 2 years of clerical experience is necessary preferably in a medical setting
  • Individual must exhibit a professional and positive image when interacting with patients, faculty and staff
  • Candidate must adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal and communication skills; and demonstrate an ability to interact with diverse population
  • Candidate must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast paced environment
  • Candidate must demonstrate problem solving skills, proficient computer and keyboarding skills and excellent attendance
  • Candidate must demonstrate effective time management skills and the ability to work with minimal supervision as well as with a team
  • Ability to sit for extended periods of time as this is a sedentary position
  • Demonstrate active listening, written, verbal and information technology skills
  • Experience with MiChart-EpicCare systems and/or an electronic medical record system
  • Experience working within a large complex healthcare and ambulatory setting
  • Minimum of 1 year or more of office, call center and customer service experience
32

Patient Services Assistant Resume Examples & Samples

  • Experience in an outpatient clinic setting
  • Exhibits a professional and positive image when interacting with patients, faculty and staff
  • Able to handle multiple responsibilities in a fast paced environment
  • Good organizational and prioritization skills
  • Ability to work independently as well as a contributing team member
  • Basic medical terminology (may be tested)
  • Prior CareWeb, MiChart and online payor system experience
  • Experience working within a large, complex heatlh care setting
  • Call Center or clerical experience with general office practices preferred
  • Knowledge of university policies & procedures
33

Patient Services Assistant Resume Examples & Samples

  • Schedule new and return visits determining appropriate sub-specialty within a clinic based on symptoms described and urgency of the appointment request
  • Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery , determining the sequence and coordinating times
  • Complete financial documents including type of visit , reason for service , charge for service and diagnostic code
  • Collect cash and credit card payments from patients using established guidelines to determine patient
34

Patient Services Assistant Resume Examples & Samples

  • Provide excellent service to patients, providers and other internal stakeholders
  • 0-2 years of experience in a patient care setting
  • Bachelor's degree or equivalent combination of experience and education
35

Patient Services Assistant Resume Examples & Samples

  • High school diploma and or equivalent combination of education and experience
  • 0-2 years of related experience
  • Reasonable knowledge of UM policies and procedures
  • Three to five years clerical experience; preferably in a medical setting
  • Experience with Mainframe and Careweb, MIChart
  • Ability to multitask in a busy operating room setting
36

Patient Services Assistant Resume Examples & Samples

  • Performs clerical duties as directed by supervisor or lead
  • Utilize proper telephone skills in directing and transferring incoming calls
  • Accurately enter patient, study and physician information into the radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties
  • Be proficient in work processes; directing control sheets as per study ordered (responsible for General Imaging, CT, Mammography, and US); prepping and monitoring CT patients; promptly handling all call reports & stat reads; monitoring CD request and promptly expediting the same
  • Receive and assist patients and other customers
  • You have the ability to follow Radiology Gold Standard Customer Service guidelines consistently
  • You adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
  • You have the ability to work independently in an ever-changing and potentially stressful environment
  • You demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
  • We promote personal comfort and convenience of patients and those that support them by routinely checking their needs
  • We interact with patients, staff and providers in a spirit of customer service, collaboration and partnership
  • We demonstrate proper leadership and communication skills when assisting patients, staff or providers with problem resolution
  • You maintain proper attendance
  • Maintain patient confidentiality and adhere to HIPAA guidelines
  • Dress appropriately and within departmental guidelines
  • Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your job description
  • Coordinate and schedule Radiology procedures
  • Adapt to changing environments (flexible schedules, emergency conditions, changes in workflow, and technology advancements)
37

Patient Services Assistant Resume Examples & Samples

  • Request and process all patient payments, both copays and outstanding balances
  • Accurately reconcile and balance receipts and payments collected
  • Ensure that accurate billing information is obtained and required referrals/authorizations are met
  • Verifies insurance eligibility, ensures referral and other authorization requirements are met
  • Obtains appropriate signatures and any needed information (forms, waivers)
  • Mail appointment confirmation and information packet
  • Instruct patients on proper test preparation
  • Confirm patient’s appointments
  • Adhere to established telephone management principles
38

Patient Services Assistant Resume Examples & Samples

  • Check-in, Check-out using Mi-Chart system
  • Assemble and maintain patient paperwork
  • Processing orders for diagnostic studies along with facilitating the scheduling of these studies
  • Perform telephone triage and distribute for action using Mi-Chart in-box according to specified clinic standards
  • Schedule new and return patient visits determining appropriate clinic provider, based on specified standards, using Mi-Chart
  • Inform patients of necessary preparations prior to visit in accordance with established guidelines
  • Confirm, notify and remind patients of appointments and/or appointment changes
  • Scanning outside medical records into patient's chart in a timely manner
  • Provide direction to family and visitors
  • Identify and help resolve operating problems related to patient flow, appointment scheduling, medical records etc
  • Assist in developing new procedures within the clinic setting
  • Flexible working schedule
  • Knowledge of UMHS policies and procedures
39

Patient Services Assistant Resume Examples & Samples

  • Greet and check-in each patient in for procedure
  • Verify and update insurance, financial and demographic information with the patient prior to scheduling patient for appointment
  • Notify patients of appointment changes, rescheduled appointment and review all prep instructions
  • Complete pre-procedure phone calls to remind patients of necessary procedure preparations and answer any patient questions in accordance with established guidelines
  • Schedule new and return visits as indicated during discharge process and process patient paperwork for billing
  • Prepare unit correspondence for mailing
  • Place orders for patient nutrition, office supplies, patient forms and other items
  • In accordance with specified guidelines and designated by MPU management, contribute to MiChart responsibilities
  • Participate in Lean in Daily Work
40

Patient Services Assistant Resume Examples & Samples

  • Basic clerical tasks that require proper customer services techniques, basic typing, computer and data entry skills. Confirms Referring Provider and/or Primary Care Physician information. Gather and verify patient demographics, insurance and other pertinent information. Obtain managed care referrals and/or authorizations. Provide patient with information regarding past balances. Maintains and tabulates appointment data as needed. Notify patients of appointment changes
  • Prepare patient itinerary and all other appropriate correspondence for mailing. Schedule/Reschedule appointments in Cadence and document. Initiate or follow up on messages in MiChart as needed
  • Utilizes the Ypsilanti Health Center Clerical Website to obtain and utilize information. Uses the Aspect Phone System and the MiChart Cadence System to schedule visits
  • Provide information, service and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals via multimedia communication channels
  • Coordinate patient and physician appointments and referrals
  • Communicate/collaborate with internal and external customers to ensure an integrated approach to service. Utilize superior telephone technique, customer service etiquette, customer recovery and e-mail/web communication skills to meet the individual needs of UMHS customers
  • Cover 2 or more service areas in the health center. Other duties as assigned
41

Patient Services Assistant Resume Examples & Samples

  • Check in and check out patients
  • General office experience
  • Experience working with Cadence, MiChart and Aspect phone systems
42

Patient Services Assistant Associate Resume Examples & Samples

  • Graduation from high school or an equivalent combination of education and experience
  • Proficient communication skills, including fluency in writing, reading, and speaking English
  • Proficient skill working in Excel™ and Data Management
  • Proficient computer skills and literacy, including keyboarding and other Windows-based programs
  • Proficient in basic mathematics
  • Able to perform a wide range of physical activities: prolonged sitting/standing/walking, lifting, pulling, bending and manual dexterity movements
  • Experience in the home infusion pharmacy environment
43

Patient Services Assistant Resume Examples & Samples

  • Monitors waiting area and dressing rooms for tidiness and tidies as appropriate
  • Stock waiting area with reading materials
  • Assist patient who are in wheelchairs, when needed escort patient to their doctors appointment
  • When needed escort patients to dressing room instruct on clothing changing procedures. Inform lead tech patient dressing room location
  • Assist technologist when needed and with the approval of the administrative manager in changing patients for imaging studies
  • Direct patients to their next Medical Center appointment
  • Inform patients on wait time
  • Assist patients to fill out paperwork, when necessary
  • Greet and direct patients to appropriate registration line and seating areas
44

Patient Services Assistant Resume Examples & Samples

  • 1) What prior experience have you had to prepare you for this position?
  • 2) Why are you interested in this position?
  • 3) What does customer service mean to you?
45

Patient Services Assistant Resume Examples & Samples

  • One year clerical experience, preferably in a medical setting
  • Basic computer and data entry skills
  • Demonstrated ability to manage several tasks independently with flexibility and high quality of decision making
  • Demonstrated ability to commuicate/interact with patients and staff
  • Demonstrated ability to be effective in a fast-paced medical setting
  • Bi-lingual or multi-lingual skills