Patient Services Specialist Cover Letter

I would like to submit my application for the patient services specialist opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for analytical support for employee benefit programs (e.g., retirement plans, savings plans, health insurance plans, group insurance) by analyzing trend data and legislative mandates/updates (e.g., Affordable Care Act, Family Medical Leave Act) to keep plans compliant and market competitive.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Interview and assist in selection of new staff
• Perform departmental quality control to include Q.A
• Assign the PSS daily work schedule as appropriate and make necessary adjustments
• May perform billing/ data entry
• Complete labor and industry/ self-insured claim forms and follow-up paperwork
• Perform extra duties in Supervisor’s absence
• Process requisitions and orders in a timely manner
• Direct staff to appropriate resources, forms

I am excited to be applying for the position of patient services specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for assistance in coordinating all the functions and activities related to patient access in the department including, but not limited to, front end customer service, accurate patient registration in the approved organization electronic scheduling and billing systems, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections, and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent PC skills, including knowledge of Excel and Word (preferred)
• Strongly effective and professional in oral and written communication skills (preferred)
• Working knowledge of interviewing techniques to obtain functional information (preferred)
• Knowledge of the basic eligibility requirements for healthcare public assistance (Medi-Cruz, Medi-Cal) (preferred)
• Verifies insurance coverage benefits including deductible, co-insurance, and out-of-pocket maximum amounts to estimate the out-of-pocket potentially owed by the patient for genetic testing
• Works exceptions/rejections from automated eligibility systems
• Send authorization requests for genetic testing with the appropriate documentation to the patient’s insurance
• Follow-up on authorization statuses on a weekly basis

I would like to submit my application for the patient services specialist opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for critical and general information for all divisions within the health center to inquirers such as student health insurance programs, policies, procedures, requirements, deadlines, etc.

Please consider my qualifications and experience:

• Take appropriate measures to resolve problems independently
• Use good judgment in referring issues to the appropriate person/department
• Passionate about delivering high-quality service and patient satisfaction
• Coordinates departmental activities, work schedules and assignments of staff members
• In conjunction with the practice manager provides input and feedback regarding employee performance for employee performance appraisals
• Communicates with staff on an ongoing basis regarding department changes, and updates
• Works in conjunction with cashier to maintain the accuracy of charges
• Enters data on any updates/changes in insurance information and demographics

I am excited to be applying for the position of patient services specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for technical assistance to PFS Personnel for related system applications (Electronic Remittance Advice posting, Electronic billing, Contract Management System).

My experience is an excellent fit for the list of requirements in this job:

• Experience in interactions with patient organisations / patient advocacy and external affairs is desirable
• Professional, accountable, flexible
• High level of computer and clinical systems literacy
• Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through
• Demonstrates basic understanding of insurance terminology
• Excellence command of written and spoken English and German
• Basic bookkeeping knowledge (preferred)
• Spanish/bilingual skills (preferred)

I would like to submit my application for the patient services specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for guidance to management concerning all labor/union related matters including contract interpretation and administration.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Coordinates with other contracted vendors to assist in obtaining timely and accurate prior authorizations
• Identifies payer web sites or other methods to verify insurance coverage benefits and/or submit authorization requests
• Accurately input and update patient account information and document call into our Practice Management
• Previous healthcare and/or call center experience preferred
• Basic understanding of medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs) preferred
• Proficient knowledge of business software applications such as Excel, Word and PowerPoint
• Passionate about delivering high-quality customer service and patient satisfaction
• Good knowledge of third party payors, billing, management software