Office Team Leader Resume Samples

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NC
N Carter
Nona
Carter
2074 Don Stravenue
Los Angeles
CA
+1 (555) 270 2497
2074 Don Stravenue
Los Angeles
CA
Phone
p +1 (555) 270 2497
Experience Experience
Houston, TX
Back Office Team Leader
Houston, TX
Powlowski-Baumbach
Houston, TX
Back Office Team Leader
  • Producing and making active use of statistical data and work management reports to effectively manage workloads
  • Work with your team and across the department and wider groups to strive for continuous improvements in operational performance
  • Managing the day-to-day planning & operation for the team including workflow management and deployment of staff to meet strategic business goals and targets
  • Manage multiple teams with a variety of job content and performance targets
  • Coordination of marketing/sales activities: technical and graphical creation of monthly and short-termed special offers and campaigns, coordination of image advertisement, stock overview and communication of critical inventory
  • Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team
  • Develop strategies to promote team member adherence to company regulations and performance goals
Los Angeles, CA
Front Office Team Leader
Los Angeles, CA
Hartmann, Bahringer and Purdy
Los Angeles, CA
Front Office Team Leader
  • Assist Assistant Front Office Supervisor with developing new techniques and strategies to improve the overall operation at the Front Office
  • Assisting in conducting colleagues appraisals and provides timely feedback on performance
  • Checking guest in to the resort, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
  • Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX
  • Provide information and assistance to all guests and visitors
  • Develops employees' motivation and team spirit by creating a good working atmosphere
  • Monitoring performance of the Reception and Concierge team in support of Duty Manager
present
Los Angeles, CA
General Services Business Office Team Leader
Los Angeles, CA
Wintheiser and Sons
present
Los Angeles, CA
General Services Business Office Team Leader
present
  • High regard to manipulating large amounts of data, performing analysis and creating reports for various levels of management
  • Edit/draft communications in English, utilising a high level of prose and grammar
  • Work closely with the EMEA GS Head, Regional Product Leads and Cluster Heads on various reporting and project activities
  • Proficiency in PC desktop software, including MS Office products (Excel, Word, PowerPoint and Access)
  • Flexible and responsive manner
  • Proficiency in SharePoint and Social Media (such as Citi Collaborate (internal to Citi))
  • Act as a project manager to assist the regional implementation of programs
Education Education
Bachelor’s Degree in Hospitality
Bachelor’s Degree in Hospitality
Towson University
Bachelor’s Degree in Hospitality
Skills Skills
  • Ensure that all check-in details are accurately entered in the computer
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • Proven ability to deliver deadlines
  • Detail oriented
  • Demonstrable inspirational leadership skills
  • Strategic fous, able to analyse and respond to strategic elements
  • Good listening and communication skills
  • Ability to work under pressure
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8 Office Team Leader resume templates

1

FI Bonds / Flow Middle Office Team Leader Resume Examples & Samples

  • Experience with OTC products (does not need to be Middle Office experience)
  • Control focused - able to demonstrate strong understanding of the key control/risk points and ability to problem solve/mitigate these
  • Previous people management experience (conducting Y/E reviews, personal development etc)
  • Experience in forming part of a wider management team and delivering strategic goals
  • Middle Office or Trade Support Experience
  • Knowledge of Cash Products
2

FX Middle Office Team Leader Resume Examples & Samples

  • Experience in FX Cash and OTC products (does not need to be Middle Office experience)
  • Experience of Transitioning Roles to an offshore location or at a minimum having oversight responsibilities for an Offshore team
  • Proven ability to face off to and where necessary challenge senior business stakeholders
  • Previous people management experience (conducting Y/E reviews, personal development etc.)
  • Experience in Settlements and/or Documentation would be beneficial
  • Experience in leading infrastructure and control projects
  • Knowledge across the range of FX Cash and OTC products
  • Knowledge of CLS would also be useful
3

Executive Office Team Leader Resume Examples & Samples

  • Direct and coordinate the daily operations of a team of twelve to sixteen non-exempt staff members
  • Is responsible for Executive Office Service Levels and Targets
  • Assign work and set workflow priorities
  • Track and manage performance
  • Serve as an escalation point for complex customer issues that cannot be appropriately resolved by members of the team
  • Handle exception items, review and recommend system modifications and process improvements, monitor daily business output and maintain quality control
  • Mentor and help develop non-exempt direct reports and exempt team members
  • Recommend Human Resource actions (hiring, terminations, salary actions and promotions), coordinate with management and other supervisors to resolve problems and work on special projects
  • Heavy interaction with customers, various line of business partners, staff of senior management and vendors
  • Five years related experience or specialized education plus a minimum of two years experience of supervisory or proven leadership experience
  • Ability to provide coaching and feedback to staff
  • Strong problem solving and decision making skills
  • Ability to follow complex methods and procedures in the performance on diverse routine and non-routine tasks
  • In depth knowledge of Chase products and services, Chase Card Services experience a plus
4

General Services Business Office Team Leader Resume Examples & Samples

  • Development of the analysts, including skill set analysis and determining appropriate training programs
  • Workflow management to deadlines
  • Edit/draft communications in English, utilising a high level of prose and grammar
  • Identify opportunities to align operational strategies, business processes and operations
  • Create and develop presentations as required
  • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
  • 7-8 years of experience in a Business Office / Business Analyst or similar function
  • People supervisory experience
  • Experience of managing change management / re-engineering projects desirable
  • Proficiency in PC desktop software, including MS Office products (Excel, Word, PowerPoint and Access)
  • Proficiency in SharePoint and Social Media (such as Citi Collaborate (internal to Citi))
  • Self-motivated with ability to make decisions in the absence of detailed instructions
  • High regard to manipulating large amounts of data, performing analysis and creating reports for various levels of management
  • Exceptional organizational skills
  • High integrity and ethics
  • Excellent interpersonal skills and confidence
  • Structured and organised approach
  • Financial literacy
5

Front Office Team Leader Resume Examples & Samples

  • Follow up on the guest requests and ensure it is done or offer alternative solution
  • Own the problem, solve it and follow up, involve your supervisor when it is necessary
  • Ensure that the service offered and the provisions provided to the guests are up to company standard
  • Ensure that the service provided to the guests will win their loyalty to return to the company
  • Forward any messages received for the guest
  • Strive to optimize the occupancy rate, the average price per room and the turnover for the hotels
6

Front Office Team Leader Resume Examples & Samples

  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Front Office experience in the hotel, leisure, and/or retail sector
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • A relevant supervisory/management certificate/diploma or degree
7

Middle Office Team Leader Resume Examples & Samples

  • Manage, train and coach your team adjusting its activity within the challenging control environment
  • Provide support to Front Office in the process of booking of new derivative transactions
  • Establish close working relationships with internal and external stakeholders (Middle Office, Settlements, Confirmations, Risk&Control, Front Office)
  • Maintain bank standard controls at an exemplary level
  • Support senior management in achieving the function's strategic goals
  • Leading projects and process improvement initiatives, which will involve taking the lead with new processes as well as amending existing processes
  • Ensure all the team are regularly trained on required skill sets to facilitate compliance with all legal and regulatory requirements
8

Back Office Team Leader Resume Examples & Samples

  • Management of the Back Office Team: Supervise all team members by coaching and supporting them in order to ensure business continuity
  • Development of annual activity plan for every wholesalers and supervision and execution of annual joint business plans with them
  • Reporting and analysis of sales-based figures and analysis of pre/post evaluation of promotions
  • Coordination of marketing/sales activities: technical and graphical creation of monthly and short-termed special offers and campaigns, coordination of image advertisement, stock overview and communication of critical inventory
  • Induction and training of new employees on Methodology, Analysis, Tools, IT…
  • Participation in regional and national sales meetings
  • Bachelor or college of higher education degree
  • 2-4 years’ experience in a similar role and ideally 1-2 years’ experience in sales
  • Analytic skills for reporting on excel and sales understanding for calculations & conditions
  • Very high organizational skills
  • Advanced usage of SAP and Windows Office (PowerPoint, Word, Excel, Outlook)
  • Fluency in French, English and German
9

Front Office Team Leader Resume Examples & Samples

  • Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
  • Computer literate (Windows environment) Opera, Resa Web,
  • Positive
  • Sales acumen
  • Self confidence
10

Front Office Team Leader Resume Examples & Samples

  • Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
  • Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
  • Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
  • Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
  • Ensure all guest registrations are completed and correspond with Opera PMS guest information
11

Front Office Team Leader Resume Examples & Samples

  • Ensure guests receive prompt attention and personal recognition throughout the hotel
  • Responds to guest needs and resolves any issues that may arise
  • Supervises, directs and supports Reception, Concierge, Guest Relations and Reservations teams during peak periods
  • Assists Guest Relations in greeting, rooming, and sending off VIP guests
  • Degree/ Diploma in Hotel Management
  • Minimum 2 years of supervisory experience in Front Office or 1 year in similar role
  • Strong communication skills, good team player, customer focused and excellent command of English language
  • Do you have what it takes to be a leader in the world's most global hotel company?
12

Front Office Team Leader Resume Examples & Samples

  • Checking guest in to the resort, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
  • Working desk shifts as needed
  • Process all payments in accordance with established hotel policies
  • Provide information and assistance to all guests and visitors
  • Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX
  • Assist guest services, safety services, housekeeping and engineering teams with accommodating guest requests
  • Must be able to multi-task and prioritize departmental functions to meet deadlines
  • Assist Assistant Front Office Supervisor with developing new techniques and strategies to improve the overall operation at the Front Office
13

Front Office Team Leader Resume Examples & Samples

  • Training new recruits – mostly GSO’s
  • Leading a Front Office team to display the Pullman Auckland service essentials at all times
  • Assisting in driving guest loyalty and upsell programmes and initiatives within the team
14

Front Office Team Leader Resume Examples & Samples

  • Supervises, directs and supports Reception and Concierge during peak periods
  • Assists in preparing, greeting, rooming, and sending off VIP guests
  • Monitoring performance of the Reception and Concierge team in support of Duty Manager
  • Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
  • Champion for departmental on boarding for GSA’s, making sure that departmental pack for new starters is prepared on time
  • Responsible for delivery of comprehensive staff training programs ensuring staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties
  • Drive performance in the Front Office ensuring various targets as directed are being communicated and met by the team
  • Ensure standard processes are being followed and identify any areas of improvement needed
  • Drive and support cultural change towards a knowledgeable Front of house team and drive Crowne Plaza service Behaviors
  • Support in achieving 100% compliance to IHG Rewards Club standards
15

Back Office Team Leader Resume Examples & Samples

  • Plan and organise your team’s work in order to achieve overall targets, to agreed quality levels and within planned timescales
  • Ensure all tasks are completed according to defined processes and procedures and quality standards
  • Supervise and monitor team member outputs to ensure proper task completion and record-keeping and to ensure corrective action is taken on an ongoing basis
  • Own and manage the development of each team member, and undertaking regular performance reviews and giving feedback as required
  • Ensure required management information and data is presented for your team in a timely manner, adhering to agreed quality and presentational standards
  • Act as the point of issue escalation for your team, and where required, involve the operational leadership team in the resolution of issues
  • Work with your team and across the department and wider groups to strive for continuous improvements in operational performance
  • Communicate deadlines and operational goals to team members
  • Develop strategies to promote team member adherence to company regulations and performance goals
  • Assist management with hiring processes and new team member training
  • Experience of managing teams and undertaking performance reviews and development for your team
  • Experience of back office, customer service and dealing with a high demanding workload
  • Workflow Management and control
  • Good time management and the ability to prioritise workloads to meet challenging deadlines
  • Results orientated and experience of high volume operations
  • Good analytical and communication (written and verbal) skills
  • Positive, proactive and adaptable to change
  • Experience of Microsoft Office, particularly Excel, Outlook and Word
  • Experience of recruitment and training
  • Good motivator / effective team leader
16

Offering Middle Office Team Leader Resume Examples & Samples

  • Manage and organize activities for each team member
  • Report towards the AD Execution Head on a regular basis and in clear/concise manner
  • Participate in IT development of AD tools (tests, determine guidelines etc.)
  • Support AD Execution Head and other members of AD management in their requests
  • Manages and develops the human resources
  • Implements the right controls to secure the output, improves the process permanently and writes the procedures, produces monthly reports on second levels controls
  • Manages the team, recruits, organizes the annual evaluation and the training plan
  • Reports and informs the management regularly
  • Communicates and maintains a good relationship with other WM entities
  • Undergraduate degree in Economy, Finance, Business Administration, Accounting, Management or equivalent or strong experience in management
  • Several years of experience in financial market, at least 3 years of experience in management is compulsory
  • Good understanding of IT tools for Financial Market
  • Analytical, ability to sumarize and report, quick learner and adaptable
  • Good communication, client oriented, leader and experienced in multicultural projects
  • Strong resistance to stress
  • Ability to manage and organize a team
  • Ranking of priorities and sense of risks
  • Very good knowledge of financial instruments
  • Fluent in English/French is mandatory
  • Available for a training period abroad (up to 2 weeks)
17

Front Office Team Leader Resume Examples & Samples

  • Supervising and managing the front office hosts on shift
  • Training all front office hosts on the job
  • Providing an excellent and consistent level of service to our guests
  • Assess customers’ needs and preferences and make recommendations
  • Stay guest focused and nurture an excellent guest experience
  • Planning and implementing cost control measures and systems to maximize sales and revenue
18

Front Office Team Leader Resume Examples & Samples

  • Professional Knowledge of hote reception operations
  • Competent user of Opera/Fidelio sytem
  • Both team leader and team player
  • IDILOR
19

Front Office Team Leader Resume Examples & Samples

  • Ensure guests are escorted to their rooms on check-in, explaining and up-selling the Hotel's food and beverage facilities as well as Spa facilities
  • To have excellent relations with all colleagues and delegate the team accordingly
  • Ensure that all check-in details are accurately entered in the computer
  • Ensure that rooms are sold at the best possible rate, thus maximizing hotel revenue
  • Ensure credit policies are adhered to
  • Ensure that arriving guests are registered in accordance with Company Policy and Procedure
  • Ensure all rotas are prepared and posted on time, safety deposit box inventory is carried out on a regular basis and maintain training records and update when necessary
  • You will have previous experience in a Team Leader position, ideally in a five star hotel
  • You will be a confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
20

Back Office Team Leader Resume Examples & Samples

  • Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team
  • Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
  • Producing and making active use of statistical data and work management reports to effectively manage workloads
  • Provide performance reports/ data as and when required
  • Support Service Delivery Teams in building and maintaining positive customer relationships
  • Manage multiple teams with a variety of job content and performance targets
  • You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position
  • Proven track record in managing service delivery teams in multi-disciplinary IT-enabled business operations
  • Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements
  • Customer service experience in a customer facing role
  • IT literate, competent MS Office, Word and Excel skills
  • Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner
  • Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives
  • Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole
  • Problem solving skills, analytical, logical thinker
  • Ability to manage change positively, effectively and efficiently to achieve best outcomes
  • Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets
  • Ability to work unsupervised and use initiative
  • Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change
  • Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc
  • Innovative thinking and ability to inspire team members
  • Previous experience in the Healthcare sector
  • Experience in managing teams
21

Middle Office Team Leader Resume Examples & Samples

  • Running daily fixings, reports, reconciliations and investigations to explain trade changes and differences
  • Establishing close working relationships with internal and external stakeholders such as Middle Office, Settlements, Confirmations, Risk & Control and Front Office
  • Maintaining bank standard controls at an exemplary level
  • Supporting senior management in achieving the function's strategic goals
22

Office Team Leader Middlefield Giant Eagle Resume Examples & Samples

  • Provide products and service that meet the requirements of internal and external customers at all times, and abide by the Company's Common Purpose "Together, we improve people's everyday lives and well-being."
  • Maintain records and paperwork according to state, federal, and Company regulations
  • Develop training methods and programs to ensure the continous development of team members and department services in order to meet changing customer requirements and the Company's business objectives
  • Coordinate processes with the Front End Manager in order to maintain an efficient flow on the front end regarding change, pickups, and reconciling cashiers
  • Ability to understand and adhere to the collective bargaining agreement, if applicable
23

Back Office Team Leader Resume Examples & Samples

  • Leading and motivating own team through coaching, training and succession planning to enable the highest levels of team and individual performance
  • Managing the day-to-day planning & operation for the team including workflow management and deployment of staff to meet strategic business goals and targets
  • Driving a culture that encourages continuous business improvement, through new initiatives using the tools and systems available and best practice to alleviate delays and improve financial and process efficiency
  • Effective stakeholder management across multiple channels with the ability to adapt quickly to an ever changing work environment
  • Results and delivery focused
  • Coaching skills
  • Able to work under pressure producing high quality work to tight deadlines
  • Competent in ability to apply governance, controls and risk management
  • An excellent standard of written communication skills
  • Excellent verbal communication including negotiation, influencing & presenting skills
  • Ability to drive and motivate own performance/development and have the ability to work under pressure/meet demanding deadlines
  • Computer literate, proficient in MS Word and Excel
  • Must be adaptable / flexible to cope with change / meet business demands
  • Time Management – ability to priorities to ensure effective time management relevant to role profile
24

Front Office Team Leader Resume Examples & Samples

  • Thorough working knowledge of the front office operations
  • Ability to lead the team and a problem solver
  • Ability to work unsupervised and produce high results
  • Strong cash handling skills and an excellent telephone manner
  • Ability to exceed customer expectations
  • Excellent time management skills and organizational skills
  • Previous reception experience of at least 1 year & knowledge of Opera
25

Front Office Team Leader Resume Examples & Samples

  • Supervises, directs and supports the Guest Service Agents (GSA's) at Reception and Concierge during peak periods
  • Monitoring performance of the GSA's at Reception and Concierge team in support of Guest Experience Manager - Front Office (GEM - FO)
  • Drive and support cultural change towards a knowledgeable Front Of House team and drive Crowne Plaza Brand Service Behaviors
  • Degree / Diploma in Hotel Management would be highly regarded
  • Minimum 1-2 years of supervisory experience in Front Office is preferred
  • Strong communication skills, good team player, customer focused and excellent command of the English language
26

Front Office Team Leader Resume Examples & Samples

  • To set high example in terms of punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to management and interdepartmental cooperation
  • Ensures smooth operation, coordinates and leads all Guest Service Executives
  • Builds rapport with the in-house guests and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences
  • Assists in planning monthly departmental meetings
  • Handles guest feedback efficiently
  • Maintains open line communication and coordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently
  • Takes corrective action when required to improve safety of work area
  • Adheres to the generic departmental SBS. Draft and update when required
  • Fully understands and knowledgeable of all services and facilities of the resort
  • Ensure documents related to operations are well maintained (i.e. Checklists)
  • Assisting in conducting colleagues appraisals and provides timely feedback on performance
  • Responsible and accountable for loss of revenue in relate with daily check list transaction done by him/her self
  • Regularly communicates and directs Guest Services team
  • Trains and develops the Guest Services team
  • Maintain effective par stock, follows budget and order process
  • Follows the Jumeirah Health and Safety Regulation in all areas of work
  • Follows the Hallmarks and Guiding Principles
  • To be aware of all emergency procedures
  • Financial Policies are followed at any time and minimizing the cost at all times
  • Attend trainings as and when requested
  • Is able to undertake additional project such as upselling
  • Fully understands night processes to cover absence of Night Manager
  • Ensure a close Interdepartmental Communication and/or tasks to complete
  • Plan, predict and prepare future operational working days
  • Arranging roster and vacation plan as required
  • Welcomes guests on arrival if required
  • Farewell guests on departure if required
  • Ensures that all GSE are aware and prepared for internal and external quality checks
  • Experience in a five-star property in a similar position, at least two (2) years
  • Strong personality who fosters good team working relations
  • Experience working in a multicultural team including working in an isolated island-resort environment
  • Excellent command of written and spoken Business English
  • Additional language skill an advantage
  • Strategic fous, able to analyse and respond to strategic elements
  • Fully aware of the Emergency Procedures
  • High degree of flexibility and adaptability
  • Problem solver and effective decision making skills
  • Demonstrable inspirational leadership skills
  • Effective communicator with high level inter-personal skills
  • Proven ability to deliver deadlines
  • Fluency with Microsoft Office
  • Fluent with opera
  • Creativity and innovation
  • Passion for exemplary service standards
  • In-villa Dining
27

Front Office Team Leader Resume Examples & Samples

  • To assist the Reception Management Team in supervising the Front Desk (Reception) operation and communication
  • To assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures Manuals
  • To set a high example to colleagues in terms of punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the management and interdepartmental co-operation
  • Ensure that all current promotional and or activity information is communicated to the team
  • Take care of sectional training and ensure that the required training hours are achieved
  • Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that all pertinent information is passed accurately to the oncoming shift
  • Carry out the registration procedures required for guests wishing to stay at the hotel, ensuring that both local law and the hotel’s credit policy are adhered to at all times
  • Sell rooms to prospective guests arriving without reservations, ensuring that the maximum revenue is reached without losing the sale
  • Conduct and assist with private group check in s
  • Prepare group pre-registration as directed by the Front Office Assistant Manager
  • Handle general enquires received at the Front Desk , either from in house guests or from non-residents
  • To have a high product knowledge level, both in terms of the hotel and its facilities as well as of Kuwait in general
  • Check the details of completed registration cards against those in the property management system to ensure that this has been updated correctly and that a payment method has been secured,
  • To action and resolve all traces on a daily basis
  • To ensure that rooms are allocated by the GSE’s according to the guest’s requests
  • Communicate on daily basis with Housekeeping in regards of Room Moves, Twin-2-Double rooms, OO/OS rooms
  • Ensure that all daily tasks of GSE’s are carried out on time (preparing arrivals, preparing departures, bucket check, High Balance, Check-outs VICAS)
  • Prepare weekly store order and make sure collection is done
  • Ensure that all checked out registration cards are stored correctly at the end of each month,
  • To make sure the no-shows and pre-registered guests who did not arrive are charged
  • To assist Guest Services Executives at the front desk with check - in, check outs and cashiering work as and when required
  • Assign colleague for Show around
  • To assist the Guest Service executive in their duties when required
28

Office Team Leader Cleveland East Resume Examples & Samples

  • Manage the cash flow of the store by tracking register and safe balances daily to identify and resolve problems, minimize losses and maximize the store's profits
  • Prepare accurate daily and weekly cash and sales reports and maintain on site as required by company policy
  • Perform the duties and tasks of Service Desk Clerks, Cashiers, and Lot Attendant as required
  • Analyze Customer Satisfaction and Employee Satisfaction Indices; identify areas needing improvement, and design programs and procedures to meet objectives
  • Promote the continuous development of team members and identify candidates for the Management Advancement Program