Manager, Sales Operations Resume Samples

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BB
B Block
Bernadette
Block
92178 Herman Brook
Phoenix
AZ
92178 Herman Brook
Phoenix
AZ
Experience Experience
10/2015 – present
Philadelphia, PA
Senior Manager, Sales Operations
Philadelphia, PA
Senior Manager, Sales Operations
10/2015 – present
Philadelphia, PA
Senior Manager, Sales Operations
10/2015 – present
  • Provide analysis of data, make recommendations for improvement and assist in the compliance for the following
  • Create, execute and manage revenue tracking, reporting and forecasting reports on a monthly, quarterly, and annual basis
  • Provide feedback and coaching to individual sales representatives to improve performance and results
  • Assist in the development of the annual Sales plan, and tracking performance against the plan on a monthly basis
  • Execute the sales forecasting and pipeline management processes
  • Generate weekly forecast and metric reports & provide analysis for Sales Management
  • Increase sales and account management team productivity through insights, improved processes, and adoption of Business Applications/Tools
10/2008 – 05/2015
Los Angeles, CA
Senior Manager Sales Operations
Los Angeles, CA
Senior Manager Sales Operations
10/2008 – 05/2015
Los Angeles, CA
Senior Manager Sales Operations
10/2008 – 05/2015
  • Working with relevant stakeholders and vendors, manage the alignment design and call planning strategies to support all business areas and related sales teams
  • Work cross-functionally to maintain and improve upon Salesforce.com integrations & data integrity to support overall business processes
  • Provides input in the development and administration of sales incentive compensation programs
  • Recommends revisions to existing reports, or assists in the development of new reporting tools
  • Define key performance metrics and dashboards to provide visibility to sales leadership
  • Meet with sales leadership and key stakeholders to establish, monitor and review performance
  • Develop and manage project documentation including scope documents for outside vendors
02/2006 – 04/2008
Dallas, TX
Manager, Sales Operations
Dallas, TX
Manager, Sales Operations
02/2006 – 04/2008
Dallas, TX
Manager, Sales Operations
02/2006 – 04/2008
  • Monitors internal/external business indicators by reading organizational literature to identify current practices/industry standards, departmental reports and soliciting input (staff, suppliers, internal/external experts), to develop recommendations that enhance operating efficiency and improve the company's competitive advantage. Ensure maximum and efficient utilization of budgetary resources. Provide recommendations and alternatives on systems and/or organizational improvements to facilitate cost reduction and/or maintain budget guidelines
  • Analyze impact of future changes in the master data environments. Work to proactively foresee, plan and lead MDM enhancements, implementations, operations & support
  • Partners with data owners to design and develop workflows and processes/procedures within the Master Data Repository tool(s)
  • Maintains organizational objectives and goals; organizes, prioritizes, and assigns projects in conjunction with regional and corporate goals; manages projects and monitors status
  • Utilize third-party sources, to evaluate, validate and cleanse master data to ensure system-wide consistency across the divisions as well enforce enterprise-wide standards
  • Accurate and efficient reporting of key sales metrics, including sales results, forecasts/quotas and KPIs, headcount and compensation calculations, and finance verifications
  • May manage and create pricing and policy, including service offerings
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
DePaul University
Bachelor’s Degree in Business
Skills Skills
  • Professional, self-motivated and willing to accept responsibility; adaptable and resilient
  • Knowledgeable in Microsoft Word, Excel, and Powerpoint
  • Excellent organisational skills with the ability to manage multiple work streams at the same time
  • Knowledge enterprise management system (SAP, Oracle, etc.)
  • Ability to work in a self-directed manner
  • Excellent communication skills – written, presentation and verbal
  • Close attention to detail and decision making skills
  • Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
  • Strong team player, willing to be flexible for the benefit of the overall team
  • Very strong Customer Focus skills
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1

Manager, Sales Operations Resume Examples & Samples

  • Create a credit risk management environment of an acceptable quality, in terms of established credit guidelines
  • Assist in developing sound, acceptable credit policies
  • Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
  • Reconcile transactions and balances to maintain accurate accounts
  • Initiate credits and adjustments to customer accounts within company policy limits
  • Check for credit viability on requests for extended terms, and evaluate various adjustments or exception documents
  • Identify problem accounts and provide regular updates of receivables to management
  • Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate
  • Prepare and manage month end receivables reports
  • Manage customer requests for invoices, customer statements, and aging reports
  • Coordinate preparation and/or distribution of tax forms as required
  • Monitor all cash received to ensure accurate and timely application
  • Work closely with Accounting Department to resolve issues involving cash misapplication, POA reconciliation, and Withholding Tax
  • B.A. required with at least 3-5 years of credit and collections experience
  • Studio experience and international experience are preferred
  • Background in accounting or finance a plus
  • Expert with MS applications (Word, Excel, etc.)
  • Foreign language a plus
2

Senior Manager, Sales Operations Resume Examples & Samples

  • Coordinates sales forecasting, planning, and budgeting processes used within the sales and operations organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
  • Provide leadership and strategic direction for Sales Operations functions in alignment with the Global Accounts Team to identify business opportunities and generate profitable sales in both new and existing accounts
  • Develop and provide administration for sales commission as well as other sales incentives to drive revenue growth
  • Create, execute and manage revenue tracking, reporting and forecasting reports on a monthly, quarterly, and annual basis
  • Drive sales operational logistics in support of key company initiatives from all departments of the company
  • Inform sales force automation and CRM workflow. Provide insights into how to best integrate sales force automation and CRM with sales operations and sales team needs
  • Ability to conduct creative analysis of complex data, processes, and business environments, and translate into actionable and measurable results and presentations
  • Salesforce.com experience including project management
  • Excellent written and oral communication skills, including a high proficiency in presentation software
  • Experience in a finance function or a management consulting role
3

Manager Sales Operations Resume Examples & Samples

  • Typically 10+ years of experience in a business related function, preferably sales, finance, or accounting
  • Typically 2-4 years of people management experience
  • Excellent communication skills, includes verbal, written and presentation forms; strong influence skills. Mastery in English and local language as well as other languages as required
  • Solid finance skills and ability to budget
  • Ability to set, measure, and manage team performance
  • Exceptional financial and business acumen; in-depth business and industry knowledge
  • Excellent leadership and supervisory skills, including goal-setting, conflict resolution, performance management, budget planning, problem solving, valuation and employee engagement
4

Region General Manager Sales Operations Midwest Resume Examples & Samples

  • Direct the activities of the Sales Operation Managers (SOM’s) & Regional Operation staff to create & implement Sales, Customer Satisfaction & Distribution strategies that support the Region’s Sales & SSI targets
  • Maintain a high level understanding of Sales, Distribution & Incentive strategies & tactics
  • Drive high-quality sales operations through the use of tools, training & support to Field & Dealer network & ensure resolution of issues
  • Direct & manage 11-15 SOM’s as well as Region Operations team including the recruitment & development & mentoring of team members
  • Direct & oversee the definition, development & implementation of Volkswagen Sales strategies for new cars, CPO, Fleet & customer satisfaction
  • Direct the preparation, presentation & monitoring of Regional incentive budgets
  • Define specifications for tools & training for Field, Sales Trainers & Dealer network
  • Ensure efficient & high quality Dealer network coverage & Dealer support through the Field organization
  • Monitor & evaluate sales trends & general market conditions on a Regional basis & take appropriate action to ensure achievement of business plan objectives
  • Lead monthly & annual Regional Sales Planning processes & adjust Regional Forecasts as required
  • Take part in monthly sales planning meeting at headquarters
  • Ensure that Region Operations Staff are accurate & complete in forecasting, vehicle ordering & allocation of vehicles & provide input on models & option mixes & production volumes to the forecasting process
  • Approve recommendations for model & option mixes & participate in the recommendation of production volumes based on determined requirements
  • Direct & manage activities & work flow of the SOM’s, including Sales Planning & Incentives, Certified Pre-Owned & Fleet & Vehicle Distribution
  • Work with the Region General Manager, Fixed Operations to ensure synergies & alignment
  • Monitor compliance of Dealers with defined standards & resolve non-compliance issues
  • Provide input to Marketing regarding local marketing activities (Dealer Marketing Associations)
  • Ensure alignment between National & Market Area incentive programs
  • Bachelor’s degree in Business or Marketing
  • Prior related experience in a management position
  • Proven success in leading a team of professionals in achieving rigorous sales & profit objectives
  • Experienced in developing strong, positive working relations, both in the corporate & field environments
  • Demonstrated ability to recruit, select & develop successful team members who interact well with both the Volkswagen dealer body & Corporate personnel
  • Demonstrated ability to motivate both dealers & employees to achieve Volkswagen business objectives in the areas of new car sales, customer service, parts sales & retail profitability
  • Experience managing high performance Teams
5

Manager, Sales & Operations Intelligence Resume Examples & Samples

  • Develop and enhance Sales & Operations Planning and Supply Chain Intelligence processes and systems
  • Improving overall service level for customers in the distribution channel
  • Reduce overall NA HVAC inventory levels while increasing inventory velocity
  • Improve inventory availability by matching mix with customer demand
  • Improve overall productivity of NA HVAC inventory, logistics, and facilities
  • Standardized reporting processes for sales, operations, and customer delivery; including shipping forecasts, S&OP alignment with financial targets, and daily distribution center and yard reporting capabilities
  • Implement appropriate tools, processes and techniques to create a supply chain with visibility of all customer orders
  • Utilize ACE to reduce costs and improve SCL operational metrics
  • Lead and develop a team and drive accountability to achieve business objectives
  • Lead the development, implementation and refinement of a distributor demand management process/system to allow daily reviews of distributor inventory positions and early proactive identification of pending availability issues
  • Oversee HVAC demand planning program for domestic and international factories, coordinating change management initiatives with factory site leaders as needed
  • Review daily distributor demand intelligence against forecasts and develop proactive inventory or scheduling actions to address risks
  • Establish and update standard work for demand forecasting and SCL reporting within the HVAC organization
6

Manager, Sales Operations Resume Examples & Samples

  • Replenishment Quik View Dashboard
  • College or University degree required
  • 5 years previous work experience in retail, inventory planning, sales analysis preferred
  • Highly focused and organized
  • Self-starter and the ability to work independently
  • High level of computer skills including Microsoft Office (Excel). Knowledge of SAP a plus
  • Ability to balance multiple priorities
7

Manager, Sales Operations Resume Examples & Samples

  • Develop a wholesale product forecasting tool in coordination with Planning and Production
  • Identify and implement a B2B platform to support wholesale order activity and market productivity
  • Manage a new MAPP policy and develop and maintain compliance measures
  • Act as key partner to Visual Merchandising and external coordinators to drive POS tools and strategy and ensure compliance by retail partners. Develop and execute a playbook of sell-through vehicles such as contests, spiffs, and seminar tools
8

Program Manager, Sales Operations Resume Examples & Samples

  • Evaluate and guide deal proposals and drive efficient processes for teams to negotiate successful joint business plans, partnership frameworks and media agreements
  • Develop business frameworks, offer guidance on deal structures, provide analytical support and develop processes to track deal progress
  • Provide business analytics (market/industry/competitive trends) to help drive initiatives critical to growth and support decision making
  • Design, roll-out and manage tools to track deal performance and best practices
  • Work closely with cross-functional teams to get work done, driving recommendations through to implementation
9

Manager, Sales Operations Resume Examples & Samples

  • Indirect ownership of the entire UK Sales Quota
  • Primary output will be a clear and powerful sales operations report, supported by weekly and monthly reporting of KPIs including key improvement actions and trend reporting
  • Key success metrics are achievement of quota, new customer acquisition, net revenue growth targets, opportunities generated and IB penetration
  • Effective strategy execution, reporting and tracking of KPIs
  • Development and maintenance of KPI dashboard and other key management reports
  • Support sales leaders and reps in achieving targets through pipeline activity planning, reporting, analysis, customer retention strategies and one to one research and management
  • Providing regular reports on sales channel progress and measures
  • Attending and contributing value to Management meetings
  • Developing plans to support the continuous improvement of processes and procedures
  • Act as primary owner and coordinator of all strategic projects which require sales input or leadership that will drive positive change within the business
  • General Sales Operational Excellence initiatives
  • Make suggestions and drive efficiency and process enhancements that underpin core themes and strategies that drive the finance objectives of the sales division
  • Work cross function and act as sales liaison and advocate across sales affecting projects
  • Broad range of business and managerial experience (at least 5 years)
  • Ideally with extensive experience of working within a thriving sales organisation
  • Knowledge of industry drivers, key customer trends, competition and market themes
  • Broad based knowledge of Hosting technologies and techniques, e.g. Cloud, Dedicated, Hybrid, inhouse, outsourced, traditional colocation
  • Basic understanding of marketing processes and routes to market
  • Good knowledge of business finance models
  • Effective project management, timely and high quality delivery of assignments
  • Analytically minded
  • Excellent communication skills – written, presentation and verbal
  • Professional, self-motivated and willing to accept responsibility; adaptable and resilient
  • Positive “can do” attitude
  • Strong team player, willing to be flexible for the benefit of the overall team
  • Advanced Salesforce.com reporting and dashboard creation knowledge
  • Advanced MS Excel and reporting skills
  • Active knowledge of querying Databases (SQL) a distinct advantage – specifically in relation to designing, implementing and training the usage of sales dashboards
10

Assistant Manager, Sales Operations Resume Examples & Samples

  • Manage all purchase order information and shipping status for each retailer to ensure proper order flow
  • Maintain clear consistent communication and serve as the main point of contact with retail partners, the field and NYO team involving all pertinent saleable, collateral, launch allocations, merchandising and new door opening order execution
  • Create rapport with each retailer buying office by promptly following through on all requests, scheduling weekly/monthly touch base calls and seeking areas of opportunity to maximize our objectives in collaboration
  • Negotiate for optimal stock levels with each retailer to allow for field to obtain sales goals
  • Allocate, manage and track the order process of saleable (basic/replenishment and launch orders) and non-saleable programs for each retailer to enable execution at point of sale
  • Point person for our Sales and Education Executives to ensure all saleable and non-saleable needs are addressed and executed
  • Spearhead the new door opening process including order submission to retailer, tracking all saleable and non-saleable elements ship complete and communicating status with all stakeholders on a scheduled call
  • Analyze and manage stock and sales plans by retailer in order to achieve fiscal year shipping goals
  • Provide reporting and analysis support of the Tom Ford Beauty North America team
  • Ensure that company confidentiality policies and financial control procedures are followed at all times
  • 1) College degree or equivalent 3-4 years of related experience
  • 2) Outstanding leadership ability with strong interpersonal skills
  • 3) Excellent negotiation and problem solving skills with a collaborative approach
  • 4) Highly organized with attention to detail and flawless follow-through
  • 5) Flexibility to adapt to changing priorities
  • 6) Strong math and analytical skills with the ability to review large amounts of data in Excel
  • 7) Self-starter with the ability to work independently, prioritize and manage their time effectively
11

Manager, Sales Operations Resume Examples & Samples

  • Management of Business Analyst team
  • Aid in cross-functional alignment to drive cohesive and effective efforts for the sales, finance and planning teams
  • Partner with customer service to assist in day to day tactical routine customer requests and root cause analysis on issues as they arise
  • Provide high level weekly analysis on changes in revenue to Sales and Finance Teams
  • Enable both sales and customer service to properly leverage current reporting to ensure consistency, accuracy and organizational efficiencies
  • Participate and provide data for monthly business planning meetings with Sales management, Demand Planning and Finance
  • Identify business gaps, challenges and possible solutions/actionable recommendations for your channel
  • Gather and analyze channel data to drive revenue expectations and opportunities
  • Management of special projects as assigned
  • Partner with Customer Service, Logistics and Warehouse Operations teams, to successfully land on quarterly targets provide by Corporate Finance
  • Experienced user of Microsoft Excel, Microsoft SQL Server, Microsoft Access, or other systems
  • Proficient in Microsoft Office Suite, advanced Excel skills
  • Knowledge enterprise management system (SAP, Oracle, etc.) a plus
  • Knowledge of database management (Access, BW, BObj etc) a plus
  • Bachelor’s degree (supply chain management/operations preferred)
  • 2-3 years of managerial and sales analysis experience
12

D-manager Sales Operations Resume Examples & Samples

  • Drive and support the Sales process from start to finish to provide tangible growth
  • Assist, define and track key sales processes and metrics (CRM, Forecasting, Sales productivity, performance and C account revenue generation)
  • Manage the analysis of Associate Sales Partners territory alignment and optimization
  • Establishes and manages strategic C account planning for top opportunities (new, penetration, and retention)
  • Coordinates with the Regional Managers on the tactical execution of the strategic plans and goal setting for Associate Sales Partners
  • Manage specific projects from start to finish representing the interests of Sales Management and Operations
  • Serves as escalation point for issues beyond team authority; resolve team conflicts as necessary
  • Handles customer complaints through to a satisfactory disposition, recording and reporting appropriately
  • Works with Marketing to support conferences and other tasks as assigned
13

Senior Manager, Sales Operations Resume Examples & Samples

  • Serve as business owner for key sales and database application(s). Collaborate with supported business and partnering IT teams to create and then manage business processes for efficiency, consistency and accuracy of data
  • Manage third party vendor and related data processes; manage and resolve data and dealer reporting discrepancies
  • Identify areas of opportunity for general process improvement and operational efficiencies within supported teams, and specifically Automotive Remarketing as it relates to auto dealer program management
  • Manage and effectively communicate set project expectations with team members and other stakeholders
  • Partner with internal and external groups to support Partner Launches, Field Team initiatives and other activities as needed
  • Support members of the Automotive Remarketing, Affinity, Aviation/Marine, Retail Sales and Automotive Field teams with ad-hoc and recurring tasks and long-term projects upon request. Lead data-mining activities for opportunities in conjunction with business development objectives and activities. Collaborate with functional areas for reporting ideas and improvements
  • Provide leadership to one Sales Operations Analyst
  • 5-7 years of professional experience
  • Excellent public speaking and presentation skills
  • Commitment to “internal client” and customer service principles
  • Exceptional project management, organizational skills and attention to details
  • Thorough Knowledge of MS-Office Suite (Word, Excel, Powerpoint and Project)
14

Manager, Sales Operations Resume Examples & Samples

  • Ensure reporting business needs are met, documented and delivered effectively and on time
  • Ensure flawless execution and delivery of the team’s daily operational tasks
  • Support the launch of key initiatives by participating in the execution of projects with Marketing, Sales, Customer Service, Home Services, Legal, Finance and IT
  • Manage strategic initiatives ensuring day to day operations, integration, and performance are efficient and maximized
  • Manage a team of analysts, ensuring both individual and team objectives are accomplished successfully
  • Effectively communicate timelines, deliverables, road blocks, and success factors to Senior Management and business stakeholders
  • Help troubleshoot and manage production issues within the order management, compensation and reporting systems, and drive to resolution
  • Use effective time management tools to consistently meet deadlines and ensure preparedness in support of new programs
  • Work with Project Management team and business stakeholders to implement scalable solutions that can be leveraged across multiple sales channels ensuring efficient and effective operational support
  • Conduct best practices review to identify areas for improvement
  • Analyze workflow bottlenecks and streamline processes through establishing policies and procedures and system enhancements, as needed
15

Senior Manager, Sales Operations, Great China Resume Examples & Samples

  • Good English language skills (both written and verbal)
  • Ideally having worked in a MNC in a similar capacity for at least 5 years
  • Excellent business partnering experience
  • Proven track record of effectively interfacing with and influencing multiple levels of management
  • Expertise implementing new processes and enhancements of existing processes
  • Team player with strong sense of responsibility, accountability and commitment
  • Solid critical thinking and decision making abilities that result in daily impact on sales
16

Senior Manager, Sales Operations Resume Examples & Samples

  • Manage and grow a top performing sales operations team
  • Motivate, inspire, and coach direct reports to meet expectations and objectives
  • Lead by influence, collaborating with Sales Operations leadership to set team direction and implement functional initiatives
  • Responsible for building tools and creative processes for the sales organization to boost productivity
  • Help identify opportunities to improve sales efficiencies, and lead efforts to scale best practices
  • Collaborate cross functionally to provide a strategic picture and ensure buy-in from key stakeholders
  • Create the strategies that steer the sales organization including overall structure, territory optimization, quota planning, and lead generation management
  • Document and systematically relieve bottlenecks in the sales process
  • Work with cross functional business partners to solve company problems
  • Perform ad hoc analyses of sales data to improve sales strategy and operations
  • Investigate strategic tech investments and manage sales technology vendors
  • Assist in the development, execution, and maintenance of training for the Sales organization
17

Senior Manager Sales Operations Resume Examples & Samples

  • Directs the organization and performance of global sales operations group and the activities of senior individual contributors and managers. Provides staff direction with an understanding and following of established company policies and procedures. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company
  • Oversees sales enablement programs globally. Oversees the client planning and pipeline processes
  • Owns the responsibility for global sales reporting & analysis. Gathers and maintains pipeline metrics and forecasts to enable the business to measure progress against targets. Ensures appropriate assignment and tracking of quota for sales professionals
  • Leverages significant sales knowledge, experience, and executive-level client relationships to support sales team members in driving to close new business engagements
  • Participates in quarterly credit review process, and maintains sales plan and quota data for the region or business unit. Ensures uniform and robust processes to identify, track, pursue, and win deals
  • Works with senior management to determine strategic training needs related to sales techniques and management. Ensures sales force attends training as appropriate and compliance with the training objectives
  • Directs the sales flow and governance globally. Assigns sales leads to sale force in an appropriate amount of time, and assures the leads comply with the sales framework. Manages the global sales budget. Ensures coordination between the sales budget, targets, and employee quotas
  • Assists in the management of sales force and the activities of senior sales personnel. Provides staff direction with an understanding and following of established company policies and procedures. Assists sales management in the setting of individual quotas, staff assignment, and staff evaluation
  • Nine or more years of experience in a supervisory or management capacity
  • Experience working with the management implications of various forms of financial data
  • Experience working with the System Integration industry, various areas of business operations and company products and services
  • Experience working with company sales methodology and supporting tools and applications
  • Master's degree business administration or a related field
  • Strong communication skills needed to interface with high-level customer representatives
18

Senior Manager, Sales Operations Resume Examples & Samples

  • Effectively lead and motivate leaders and extended team to achieve and surpass their objectives through laser focus on sales team imperatives
  • Encourage continual process improvement and manage the introduction of new services and processes (NPIs)
  • Create and implement incentives that motivate the Sales employees to drive incremental revenue in a competitive market
  • Manage costs to meet financial commitments
  • Lead the preparation of annual sales plan, midyear updates, executive briefings, presentations and ad hoc requests
  • Oversee the preparation of accurate Sales reporting and analysis that drives meaningful action to improve results
  • Source training for Sales team and onboard new employees to accelerate achievement of full productivity
  • Manage the accurate and timely delivery of pricing and presales support to drive revenue
  • Drive special projects and initiatives as directed by VP of Sales
  • A University or College education in a business related discipline and/or equivalent experience
  • Experience in a Sales organization
  • Minimum five years in a leadership management position
  • Strategic thinking ability
  • Strong interpersonal and partnership skills
  • Strong organizational, analytical, problem-solving and decision-making skills
  • Ability to motivate, coach, develop and lead people to drive change and foster a positive working environment
  • Results-oriented and able to work effectively and independently under pressure within tight timelines
19

Senior Manager, Sales Operations Resume Examples & Samples

  • Requires a bachelor's degree (Finance or Accounting preferred). An MBA or equivalent is preferred
  • Requires at least 5 years related experience with a heavy emphasis in FP&A. Prior sales operation experience is a plus
  • Requires an advanced understanding of market trends and factors and an ability to identify likely impact on the sales of various products
  • Expert ability to analyze data and organize it into useful information
  • Require expert understanding of financial data and competitive markets
  • Must have expert knowledge of SAP query design, CRM systems, and Microsoft Office including advanced knowledge of Microsoft Excel and Access
20

Senior Manager, Sales & Operations Resume Examples & Samples

  • Lead a team of S&OP Senior Analysts that interact across a complex sourcing network in the US and Co-manufacturers
  • Interact frequently with sales, marketing and supply chain personnel to balance supply and demand
  • Build strong relationships with counterparts on the US Supply team and key stakeholders at each Co-manufacturer
  • Through the team, develop, maintain and publish a rolling 12-18-month demand, production and material plans
  • Ensure robust rituals and routines that generate weekly and monthly statistical forecast based on input from monthly KHBM (KraftHeinz Business Management) reviews, using all data pertinent to creating the sales forecast (historical sales, market trends, seasonality, promotions, and eventually tier 1 account POS and inventory levels)
  • Develop valid, feasible production plans for finished goods and component items based on equipment, labor and raw material availability
  • Attend & contribute to daily, weekly and monthly MBO management meetings
  • Perform root cause analysis on GAP(s) to MBO’s (CFR, Working Capital, MUDA and Forecast Accuracy) and implement corrective actions
  • Work with centralized best practices team to ensure utilization of best methods (statistical models and software tools) in the development of forecasts, production and material plans
  • Interact with manufacturing finite schedule schedulers to ensure production plans adhere to run rules while minimizing the costs of idle labour and changeovers
  • Maintain long term capacity plans with input from marketing and business development on growth and continuous improvement assumption(s) and share risk and opportunities via monthly supply review
21

Manager, Sales Operations Resume Examples & Samples

  • Serve as primary contact for Fox Customer Service and Operations: Liaison with Internal Credit and Customer on Post Audit Deductions process - validate Customer Deductions
  • Liaison between Fox Legal and vendor legal teams during negotiation (e.g., Movie Money.) Liaison for physical product sample requests
  • Price Protection Communication, POS reports to back up claims, investigating of variances, monthly accrual or MOP tracking
  • Updating and maintaining the National Creative Work Order Templates
  • Siebel Sales Deal Entry
  • Sku maintenance / validation (i.e. did POS post to correct items, reprices caught to ensure correct rebates, churn spikes, etc.)
  • Planning setups: 6-month churn buckets established for all price point / categories. Sales driven planning buckets by month, etc
22

Program Manager, Sales Operations Resume Examples & Samples

  • Develop and maintain high-impact partner programs
  • Author policy and contractual content for inclusion in program manuals, agreements and communications
  • Serve as the Subject Matter Expert of APC programs, policies & procedures
  • Develop and drive internal & external communications
  • Manage partner effectiveness & performance
  • Effectively manage the partner onboarding process and ongoing status of partner program levels
  • Develop, drive, and manage all incentive programs, including budgets and time restraints
  • Analyze the performance of APC programs and the partner portfolio
  • Build effective relationships to drive execution of programs across functional groups
23

Senior Manager Sales Operations Resume Examples & Samples

  • Responsible for assessing the Workload Model and recommend plans for improving it. This includes understanding the linkage to labor scheduling effectiveness tool, and clearly defining need for ongoing WLM improvement including leading a broad scope project that includes assessment of current drivers and assessing optimal ways to improve the time calculations of the model. (20% of the time)
  • Develop an ongoing process to leverage store level segmentation and define the cadence for updates. This includes optimizing the data used and the review process on a quarterly basis that includes field sales (20% of the time)
  • Link to both SOS and field sales on an ongoing basis to drive improvements in WLM and Store segmentation models to clearly understand the impact of both on optimal labor scheduling and retail design (50% of the time)
  • Consistent collaborative engagement with the Sales Ops and Strategy team specifically the ARPM and RTMM roles in assessing and improving Workload model (RTMM) (15% of the time)
  • Link closely to finance and RTM leads to assess, review and recommend cost impact of changes to WLM (10% of the time)
  • Work closely with the iDeploy team (System owner, BPM,IS, ARPMs) to review WLM and segmentation improvement impacts to the iDeploy scheduling tool (15% of the time)
  • Maintain a collaborative relationship with all interested parties (SOS Team, RTM team and retail sales) for labor related opportunities (10% of the time)
24

Senior Manager, Sales Operations Resume Examples & Samples

  • Provides thought leadership to the organization through the proper application of analytical techniques
  • Supports the Director in developing business frameworks and related analytical processes, based on senior management needs
  • Presents recommendations and findings to various stakeholders within the Commercial organization
  • Applies strategic thinking and communicates highly complex analytical processes in a clear and concise manner
  • Independently leads projects and coordinates input from cross-functional teams and external vendors
  • Audits written SOPs and documentation of all newly established processes
  • Establishes and maintains business relationships in key segments of the Commercial organization, consistently demonstrating a thorough understanding of internal customers’ business needs
  • Interacts with internal customers ranging from executives to Commercial management to field sales
  • Has experience in a pharmaceutical environment, with a solid understanding of principles relating to area of specialization
  • Has experience in pharmaceutical sales force management
  • Demonstrates in-depth knowledge of relevant software systems
  • Bachelors in Business, Economics, Finance or related field plus relevant experience in sales/marketing analysis, SFE , statistical analysis, and financial forecasting, preferably in the pharmaceutical or biotech industry
  • Masters/MBA
  • Able to recognize and interpret business issues/opportunities and recommend solutions through analysis
  • Able to assume full responsibility for accuracy, reliability, and timeliness of deliverables completed
  • Able to effectively communicate technical and qualitative information to non-technical executives through interpersonal, verbal, and written channels
  • Able to manage projects and multi-task in a deadline-intensive environment
25

Senior Manager Sales Operations Resume Examples & Samples

  • Manage operations planning including design and related tasks for Mallinckrodt’s ARD commercial sales organization
  • Provide direction and perform quality control audits on all operations deliverables
  • Working with relevant stakeholders and vendors, manage the alignment design and call planning strategies to support all business areas and related sales teams
  • Work independently to process information and data to create reports on activities, trends, and projections regarding operations performance, efficiencies, and possible improvements
  • Proactively analyze and recommend enhancements to the aforementioned to ensure effectiveness over time
  • Perform national and regional assessments to proactively look for opportunities and threats to the business from an operations perspective
  • Identification and management of all technology systems including CRM
  • Launch readiness support and tracking
  • Change management, communications, training and support for technology solutions
  • Provide expert level training and assistance to appropriate key stakeholders in use of operations tools and data sources
  • Meet with sales leadership and key stakeholders to establish, monitor and review performance
  • Develop training materials for new hire training and new operations programs
  • Develop and manage project documentation including scope documents for outside vendors
  • Responsible for Master Data Management (MDM) Data Stewardship
  • Manage the implementation of the alignment and roster system working with the vendor and IT stakeholders, with a vision of removing current challenges that prohibit sales opportunities and create inefficiencies within sales Ops team
  • Other projects as deemed necessary by management
  • Pharmaceutical and/or biotech experience is preferred
  • 8 + years of work experience in sales operations, sales analytics or consulting
  • Experience supporting a product(s) in all lifecycle phases
  • Ability to accurately assess and synthesize quantitative and qualitative information, draw conclusions, and present solutions to senior management
  • Recognized expertise in operations strategies and concepts
  • Cross-functional collaboration and relationship building
  • Strategic thinking and ability to constructively challenge and influence the decision making process
  • Excellent organizational, presentation and communication skills
  • Ability to set and maintain multiple priorities in a fast-paced and deadline-oriented environment with shifting priorities while providing deliverables in a timely fashion
  • Must be well-organized with excellent time management skills, attention to detail and accuracy
  • Ability to effectively translate overall strategies into actionable operational plans and assure implementation
  • A comprehensive understanding of best in class sales forces effectiveness methodologies, tools and techniques
26

Manager, Sales Operations Resume Examples & Samples

  • BA, BS or equivalent degree required
  • At least 3 years of pharmaceutical sales experience and at least 1 year of other pharmaceutical experience including
  • A proven track record of effectively and efficiently driving performance within a matrix organization and a strong ability to build alignment and work collaboratively with others
  • Strong organizational and interpersonal skills with proven project management experience
  • Experience in utilizing online systems including sales force applications and Mercury
  • Clear understanding of BMS organization and policies
  • 1604247
27

Program Manager, Sales Operations Resume Examples & Samples

  • Analyze complex problems, understand risks, and design operational changes
  • Conduct operational and assessments to identify risks, gaps and propose solutions
  • Process improvement
  • 3+ years work experience in sales, operations or finance
  • Program Management Experience in a Sale/Operations environment strongly desired
  • Basic SQL querying skills are desired a plus
  • Wireless Telecom experience a plus
  • Bachelors Degree. Finance, Accounting, Business Administration, Engineering or related field or equivalent experience
28

Marketing Manager, Sales Operations Resume Examples & Samples

  • Perform analysis to verify and approve data quality across the organization
  • Develop self-service analytical solutions to automate the delivery of routine analytical requests
  • Collaborate with Market Analytics and othe analytical teams from other Sales Operations groups, IT and Finance on data integrity or sales analytics
  • Build prototypes of Sales Forecats and Models and colaborate with Compensation and CRM resources to deploy in appropiate user platform
  • Dvelop and execute a Analytics and Data Quality plan for Sales Oeprations that meets or exceeds sales expectations
  • Managing ongoing communication plan with the Lab Network on deploying reporting changes at a lab level
  • Maintain the product code level mapping in the sales analytics infrastructure
  • Develop end of year results analysis for NSM for sales
  • Provide regular interface with Sales and othe Executives to ensure the highest level of customer satisfaction
  • Provide direction to the other teams (product marketing, technical marketing, market analytics, sales operations and finance) on key sales opportunities
  • Seek out and communicate meaningful insights from Sales and Develop solutions to deliver sales analytics to sales leadership
  • Analyze sales trends and propose appropriate product strategies and sales forecasts
  • Facilitate new product introductions and product discontinuations
  • Build and maintain models and data KPI's that are continuously monitored to ensure enterprise data sources are in sync with sales data
  • EDUCATION AND QUALIFICATIONS
  • Degree in Business, Marketing or Finance with a strong quantitative and analytical and systems background; or degree in Software Engineering, Computer Science or MIS/CIS
  • Experiencing developing Excel and Access and SQL analytics solution prototypes then working with IT and business teams to manage the implementation in enterprise architecture
  • Experience deploying MS Access or SQL web based reporting solutions
  • Experience working with external vendors and customers successfully coordinating software installations and upgrades
  • Minimum of five years experience in systems analysis, database design and or programming required with project management and leadership responsibilities
  • Leading functional team to coordinate activities and manage issues with data integrity
  • Experience in budgeting and financial reporting for a functional organization
29

Senior Manager Sales Operations Resume Examples & Samples

  • Develop and implement a Salesforce.com Channel Roadmap
  • Build cross functional relationships to gain alignment from peers, leaders and stakeholders in the implementation of Salesforce.com methodologies
  • Change management activities like stakeholder buy-in, adoption and training best practices
  • Support local teams on adoption and training best practices and adherence to corporate standards
  • Ensure local teams are following program rules of engagement and globally defined processes
  • Create program metrics and KPIs
  • Lead and contribute to all technical aspects of projects, integrations, and solutions developed on the Salesforce.com platform
  • Work cross-functionally to maintain and improve upon Salesforce.com integrations & data integrity to support overall business processes
  • Provide day to day Salesforce.com platform support
  • Develop & maintain reporting and dashboard functions as well as business intelligence analytics
  • Work with all User groups to analyze and document technical requirements for new features/capabilities within Salesforce
  • Coordinate rollout of enhancements to the production environment
  • Ensure design of annual Sales Incentive Plans are aligned to Industry Standards
  • Lead on the reporting and administration of the Sales Incentive Plan
  • Ensure customer coding is aligned with Channel Sales Strategy
  • Management of sales territories and assigned accounts
  • Strong Program management
  • Demonstrated ability to drive and influence change within global and cross functional teams
  • Able to work autonomously but also operate as part a team
  • Strong problem-solving mind-set and orientation
  • Excellent communication (i.e. written, verbal, presentation), leadership and influence skills
  • Ability to synthesize complex data into concise messages and presentations for senior management
  • Ability to manage up and down an organization
  • Comfortable around top senior management with confidence to present to and interact with top management
  • Successful track record in leading teams
  • Ability to balance technical skills with business savvy
  • Translate end-user needs into technical and functional requirements
  • Strong analytics and problem solving skill
  • Must have a minimum of 10 years Salesforce System Administration experience
  • Salesforce.com Advanced Administrator Certified
  • Must be an expert in managing and manipulating big data
  • Sales Incentive Plan design and implementation experience
  • Expert in Salesforce report/dashboard generation
  • Ability to develop practical solutions and methodologies around SFDC delivery methodologies
  • Demonstrated leadership, talent development and project management skills
  • Clear understanding and experience in Change Management functions and processes
  • Role in development and deployment of Sales Incentive Plans preferred
  • Excellent customer and interpersonal service skills required
  • Bachelor Degree required
30

Senior Program Manager, Sales Operations Resume Examples & Samples

  • Analyze complex problems, understand T-Mobile’s risks, and design operational changes
  • Manage multiple cross functional projects, provide status, manage risks, issues and measure KPIs
  • Conduct operational and assessments to identify risks, gaps and propose solutions Develop relationships
  • 5+ years work experience in operations or finance
  • Strong analytical skills. Detail and numbers oriented
  • Superior communication, presentation and organization skills
  • Demonstrated success in working in a highly collaborative team environment
  • Strong PC/technical skills (Excel, Word, PowerPoint, Access)
  • Basic SQL querying skills are strongly desired
  • Statistics skills are a plus
  • Bachelors Degree. Finance, Accounting, Business Administration, Engineering or related
31

Manager, Sales Operations Resume Examples & Samples

  • Interacts with internal and external customers (accounts receivables, sales, legal, all support staff, customers, suppliers, contractors, consultants, regulatory agencies or legal representatives) by meeting regularly, responding to requests and explaining procedures, ensuring all operations are in compliance, promoting positive business relationships and ensuring that company interests are represented
  • Develops, executes and supervises the processes and procedures for tracking contracts including complex agreements. Responsible for compliance of corporate, divisional and department documents, policies and procedures with regulations, by ensuring that required documentation is complete, correct revisions are in use, policies and procedures are understood and adhered to, and records are maintained and controlled according to validated procedures. Makes day-to day decisions that impact area by analyzing situations, considering alternative solutions, and reaching conclusions that are in alignment with company regulations and policies. Manages and/or supports project improvement programs with I/T, Sales and other internal departments as required
  • Oversees area activities by providing direct supervision to personnel (e.g. daily inspections, trouble-shooting, mediating conflicts, resolving conflicting work priorities and formulating corrective actions), to ensure the timely effective completion of tasks and alignment of area and company goals and objectives. Develops work schedules by assessing priorities, workload and available resources, to ensure that work is completed on time and that established standards of quality are met. Maintains personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modification in the database to reflect actual changes to ensure that accurate information is available and that records are in compliance with company policies and procedures
  • Develops direct reports by, assessing knowledge, skills and abilities, securing appropriate training to address performance and personal development, assigning progressively challenging tasks, applying progressive disciplinary action as needed and conducting formal written and verbal performance reviews on the basis of predetermined objectives and performance information obtained from multiple sources, to communicate strengths and development needs to employees. Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approvals for changes from Manager, and coordinating the selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld (e.g., compliance with EEO/APP regulations)
  • Monitors internal/external business indicators by reading organizational literature to identify current practices/industry standards, departmental reports and soliciting input (staff, suppliers, internal/external experts), to develop recommendations that enhance operating efficiency and improve the company's competitive advantage. Ensure maximum and efficient utilization of budgetary resources. Provide recommendations and alternatives on systems and/or organizational improvements to facilitate cost reduction and/or maintain budget guidelines
  • 3 to 5+ years of related work experience at a manager level or above in accounts receivable preferably in health care interacting with repeat customers and managing direct reports
  • Experience resolving and retaining customers through dispute management strongly preferred
  • 3+ years of contracting experience in GMP/ISO environment pertaining to medical devices/drugs preferred
  • Excellent analytical, organizational and communication skills. Critical thinking and proactive problem-solving skills. Strong ability to anticipate and analyze problems and create and implement solutions
  • Proven ability to work cross-functionally, with a customer-driven focus and a sense of urgency. Requires strong balance between meeting customer needs while adhering to relevant policies
  • Excellent leadership skills. Proven ability to manage people/projects to accomplish a common goal and to motivate, train and develop employees
  • Must be flexible, organized, detail-oriented and able to prioritize multiple responsibilities
  • Advanced MS office, in particular Outlook, Excel, PowerPoint preferred; Symposium. Knowledge and experience with SAP and ISO9001, Business Objects and Microsoft Access preferred
  • Knowledge and experience in medical device product, team building, training and development and process improvement concepts
  • Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work. Ability to work autonomously. Self-starter. Ability to develop effective rapport with other teams and departments
  • Strong interpersonal skills to maintain effective working relationships with others
  • Ability to manage a budget and analyze capital requirements
  • Ability to travel – 15%
32

Assistant Manager Sales Operations Resume Examples & Samples

  • Supports internal execution of national and retailer (or channel) specific promotional or shopper program tactics including, but not limited to, displays, fixtures, bonus packs, coupons and point of sale materials for any or all of the following
  • Bayer retailer or channel specific self-care regimen programs
  • Retailer-specific themed marketing events
  • New item launches
  • Retailer-specific promotions
  • Customer selling team customized promotions, as approved based on internal minimum requirements
  • Collaborates with internal logistics team to ensure promotional shipments meet customer supply metrics
  • Supports the design & development of displays/fixtures, delivering upon customer requirements for quantities, dimensions, structure-type, product mix, etc
  • Works closely with cross-functional teams to maintain art style guides to support Bayer brand equities; appropriately aligns with retailer specific marketing requirements, as needed
  • Responsible for securing approvals from internal stakeholders for visuals of national or account-specific programs
  • Monitors display and other merchandising trends in the marketplace, ensuring Bayer offers highly engaging and innovative displays/fixtures that strengthen Bayer’s brand equities
  • Manages contact and communication with relevant external agencies based on program needs
  • Helps to minimize waste and scrapping of displays and trade promotion packs by actively managing quantities throughout the entire process and working through appropriate channels to dispose of remnants
  • Education: Knowledge equivalent to BS/BA degree plus 4 years of progressive sales experience in the consumer package goods industry or equivalent combination of education and/or experience
33

Senior Manager, Sales Operations Resume Examples & Samples

  • Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion
  • Cross functional Team Leadership: The role will involve building and scaling global systems, managing a team and influencing customers on demand and supply decisions, Engage closely with the technology teams, developing and maintaining a highly motivated cross functional team of tech and business teams. Continuously improve the planning process and attain a sustained level of in-stock at point of sale nodes
  • Doer: Ability to successfully deliver end-to-end projects, working through the many obstacles along the way
  • Communicator: Ability to communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary
  • Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges
  • Build strategic vision for Kindle sales operations and planning platforms for new programs and and ensure design infrastructure and technology solutions are in-line and fully scalable with evolving business strategies
  • Leverage the platform and manage reseller facing S&OP functions optimizing for sales and inventory
  • Ensure store level in-stocks and sales attainment to forecast targets are met by managing the inputs and designing systems to scale
  • Communicating performance, articulating root-cause analysis and linking to specific improvement activities-Drive creation of quality initiatives, process change initiatives and other Lean initiatives to meet and exceed business plan
  • Analyze the market business dynamics, evaluate and build internal capabilities to constantly evolve strategies for growth and improve customer experience
  • Provide strategic direction and implement strategic-planning process into Project requirements to drive in-stock and sales attainment metrics for the business
  • Experience in retail sales and operations
  • Excellent communications skills and the ability to influence people and gain results outside of a direct reporting line
  • Ability to operate both strategically and tactically in a high-energy, fast-paced environment
  • Experience working within a global team
  • Up to 5% travel required
  • Experience working in or with a complex international supply chain management organization
  • Ability to develop functional specification and launch platforms
  • Has proved track record in managing Demand and Supply requirements for the business
  • Hires and develops great people
  • Has developed innovative solutions for optimization problems
  • Strong results orientation
  • Thinks big
34

Senior Manager, Sales Operations Resume Examples & Samples

  • Communication – Makes people feel they are truly heard, clearly articulates even the most complex concepts, encourages direct and open discussions about important issues
  • Inspiring and influencing – Connects with people in ways that generate enthusiasm and commitment. Finds opportunities to build community, celebrate, and have fun. Infuses the organization with a sense of purpose. Rallies support throughout the organization to get things done
  • Achieving results – Aligns organizational resources to accomplish key objectives. Delivers superior results by trusting and empowering resilient, high-impact teams. Recognizes individuals and teams for progress and smart risks, as well as success
35

Manager Sales Operations Resume Examples & Samples

  • Serves as primary liaison between assigned Specialty Pharma/Field Sales Teams and Sales Operations
  • Ensures effective communications on all field sales force support issues are funneled through B+L Communications channels
  • Maximizes team satisfaction by monitoring team reporting and developing solutions for the prompt resolution of any issues
  • Provides troubleshooting “expertise” to sales field in support of challenges or obstacles they may need assistance with
  • Manages logistics for On-Boarding, Close-Out, Initial Product Training, Sales Meetings for any new projects such as new product additions or sales force realignments ensuring seamless delivery for sales organization
  • Works with Meeting planning vendors in support of team meetings
  • Works closely with Sales Operations management team to ensure that all Sales Operations functions: IT, Analytics, IC and Equipment are meeting the field’s needs for field sales force support specifications
  • Ensures that SFA requirements for all new hires are rolled out on time and to specification
  • Manages workflows encompassing operational process and procedure, and SOPs
  • Advises upper Management on issues pertinent to the success of field selling teams and challenges they become aware of
  • Creates and contributes to reports and presentations as needed
  • BA/BS recommended but not required
  • 6-8 years’ experience in sales and/or sales support with a pharmaceutical manufacturer or vendor
  • Excellent analysis and problem solving skills
  • Overnight travel as required
  • Strong demonstrated collaboration skills and ability to integrate with teams
36

Senior Manager, Sales Operations Resume Examples & Samples

  • Coordinate/Supervise the efforts of the sales analysts to provide meaningful sales reporting, business intelligence, program performance and other analytics to measure current performance and identify opportunities
  • Analyze metrics to tell the story behind the numbers. What are the numbers telling us, is it good, is it bad, are there opportunities we should explore to improve performance
  • Work with the Sr Dir, Global Sales Operations to identify and drive process improvement initiatives streamline the selling process and accelerate sales velocity within this specific team or across LSG
  • Coordinate the annual territory realignment process for the organization to which they are assigned
  • Coordinate the annual quota setting process for the organization to which they are assigned
  • Constantly explore ways to add value to the organization to which they are assigned
  • Experience working with Senior Sales Leaders
  • Understanding of the business for the position to which they are applying (e.g. BioSciences, BioProduction, Clinical Next-Gen, Genetic Sciences)
  • Strong analytic skills to analyze and evaluate sales data and identify the underlying story
  • Strong Excel, MS Access, PowerPoint required
  • Cognos Data Cube experience required
  • Must be exceptionally detail oriented
  • 5+ years in of Life Sciences experience is preferred
  • An understanding of sales operations is preferred
  • IND-LSG
37

Senior Manager, Sales Operations Systems Resume Examples & Samples

  • Develop, define and drive a Sales enablement system strategy and roadmap in order to improve the Sales experience
  • Assess and map assigned sales strategies and business development models to identify needs, gaps and redundancies; recommend and drive optimizations and identify new opportunities
  • Create a short-term and long term Sales Enablement systems plan and roadmap which will include prioritization, process, resource identification, ROI (actual and anticipated) and release plan schedules
  • Partnership with Customer Ops departments, IT, Product Management, Sales, and others; define, lead and manage a cohesive Steering and Governance process to ensure business objectives are met and supported
  • Ensure that Sales System strategies are translated into actions through the creation and maintenance of a roadmap and any necessary high-level documentation
  • Manage and direct a team to support the above efforts around Sales Enablement systems
  • Effectively engage and influence senior decision makers cross-departmentally
  • Ability to understand market needs, client needs and Sales needs and develop business cases
  • Develop and execute a communication strategy
  • 12+ Years directly managing operational teams
  • 10+ Years working in a Sales, Sale Operations or Product Operations environment
  • Experience working with Sales enablement tools such as CRM; Salesforce.com preferred
  • Bachelor’s degree required; MBA preferred. Business Administration, Marketing or Advertising
  • Knowledge of internal business audience and Sales Organization
  • Experience working with qualitative and quantitative data to build a business case
  • Automotive experience strongly preferred
  • Digital advertising experience required
  • Strong data and analytic capabilities; ability to conceptualize and analyze data in a highly iterative environment
  • Demonstrated expertise in developing strategic roadmaps
  • Negotiation, collaboration, influencing and working in a matrixed environment
38

Senior Manager, Sales Operations Resume Examples & Samples

  • Proven experience within a broad sales operations role ideally with experience in the technology sector
  • Strong time management and project management skills
  • High sense of urgency, excellent follow-up
  • Exceptional problem solving abilities
  • Detail oriented and proactive
  • Effective written and verbal communications skills
  • Strong experience with territory management and fiscal planning
  • Knowledge of Microsoft Access and Salesforce.com. Exposure to Microsoft SQL preferred
39

Analytics Manager, Sales Operations Resume Examples & Samples

  • Drive the consolidation, standardization and consistency of reporting and analytics across multiple businesses and organizations
  • Working with various functions across the organization to provide business intelligence reporting
  • Providing first-time right and timely reporting to a diverse audience
  • Daily, weekly, monthly review and updates to key performance metrics
  • The ability to simplify complex data into easy to comprehend analysis
  • Identification and communication of anomalies in performance as well as proposed solutions
  • Create complex excel models, macros and reporting tools to enable timely and accurate sales alignment, reporting and analysis
  • Develop reporting tools, including dashboards and visualizations, to explain business insights
  • Reporting requirements may include, but is not limited to Order/Revenue Intake, Market Data, Funnel Analysis, Forecast Updates, Compensation Review, and more
  • Being able to quickly switch between macro and micro analysis to highlight patterns
  • Challenge the current ways of working to further enhance and automate reporting efforts through process improvement initiatives
  • Building on current reporting to provide further intelligence
  • Working with leadership to establish performance measures and frequency of reporting
  • Providing leading indicators for potential performance gaps
  • Ability to quickly adjust and customize presentation to intended audience
  • Creating a systematic and repeatable approach to report creation and data audits
  • Continued data validation and quality control checks
  • Management of project timelines and expectations
  • Desire to continue to seek out better tools and methodologies
40

Program Manager, Sales Operations Resume Examples & Samples

  • 2+ years’ experience in organizational programs, project management or related area
  • Demonstrated knowledge of and experience with budget management, including experience with financial principles, forecasting techniques, and the ability to analyze and prepare budgetary statements
  • Demonstrated experience managing and implementing small to medium programs, including identifying, maintaining, and/or adjusting the cost, scope, and resources, managing vendors, and overseeing the formal planning, tracking, and reporting of program performance
  • Experience with team-based program management tools, such as eProject or Microsoft Project
41

Senior Manager, Sales Operations Resume Examples & Samples

  • 5 years of related experience in the biotech/pharmaceutical industry, including working with and or leading cross functional teams and projects
  • Ability to create and deliver effective presentations to working teams and senior management required
  • Ability to manage multiple priorities effectively, problem solve, obtain consensus required
  • Proficiency using Microsoft Office applications, database applications, and document management systems like Livelink required
  • Ability to be flexible and energetic in a dynamic work environment
42

Associate Manager, Sales Operations Resume Examples & Samples

  • 2+ years analytical and/or commercial operations experience, required preferably in the healthcare industry
  • Strong analytical skills and understanding in building systems/processes and a proven track record of success in transforming data into powerful information for sales/marketing management
  • Problem-solving orientation; ability to solve problems / create solutions addressing the needs / concerns of multiple stakeholders
  • Demonstrated database and project management skills. Knowledge of reporting platforms and field systems
  • Must exhibit proficiency commensurate with grade in the following competencies: adaptability, collaboration, teamwork, initiative, innovation, integrity, analytical, leadership, strategic thinking, drive for results, and communication
43

Senior Manager, Sales Operations, ANZ Resume Examples & Samples

  • Demonstrable experience and achievement in Sales Operations process & capability
  • Healthcare/Medical device or FMCG industry experience
  • Ideally Hands-on Sales Leadership experience required
  • Ideally an understanding or experience of Supply chain function
  • Change management experience
  • Strong people leadership skills, ability to engage a across a range of levels within the local organization and the broader APAC organization
  • Develops others, identifies & grows talent
  • Collaborative – able to seamlessly work through others to achieve and deliver
  • Expected to be knowledgeable of market and industry trends, competitors, and leading customer strategies
  • Ability to develop sales and customer strategies to reflect changing dynamics of the market place
  • Very strong analytic ability required
  • Personal style in line with Invisalign values of Adaptability, Trust, Accountability, Excellence and Mutual Respect
  • Results driven across all key metrics and committed to driving sustained growth
  • Strong influencing skills across broad stakeholder groups
  • Keeping it simple and relevant
  • Effective communication – written & verbal
  • Service & delivery orientation
  • Highly Customer focused
  • Resilient and ability to deal with ambiguity
  • High energy & passion
44

Senior Manager, Sales Operations Resume Examples & Samples

  • Act as lead expert on compliance rules across all channels
  • Interfaces with appropriate internal groups (i.e., Marketing, Finance, Sales, Operations, IT, and Legal Affairs) for program and process management
  • Act as a go-to operational manager for field partners in sales
  • Manages report generation and performs ad hoc analysis to understand the drivers and leading indicators of sales channels, supporting HQ and field partners
45

Senior Program Manager, Sales Operations Resume Examples & Samples

  • 5+ years’ experience in organizational programs, project management or related area
  • Demonstrated advanced knowledge of and experience with budget management, including experience with financial principles, forecasting techniques, and the ability to analyze and prepare complex budgetary statements
  • Demonstrated experience managing and implementing medium to large programs, including identifying, maintaining, and/or adjusting the cost, scope, and resources, managing vendors, and overseeing the formal planning, tracking, and reporting of program performance
46

Manager Sales Operations Resume Examples & Samples

  • Manage External Partner operations of $1.4B revenue business including process management and system enhancements
  • Manage operations for Alliances (Indirect/Partner) route to market organization
  • Manage Sales Operations team focused on account assignment, compensation, sales process, and IT systems enhancements
  • Responsible for identifying and documenting business requirements in support of new product introductions and/or systems
  • Serve as a liaison between various groups, particularly Information Technology groups, Product Management and Centralized Operations, to develop support models in support of systems enhancements and new product introductions
  • Develop and drive strategy for driving systems and process for external agents
  • Work closely with SalesForce support and development teams on SalesForce enhancements and ongoing business changes in support of team managing partner SalesForce issues and account approvals
  • Managed policies and process for Channel Integration
  • Responsible for all partner and alternate channel process and system requirements including user acceptance and train the trainer for alternate channel organization
  • Coordinate sales compensation, booking guideline and ROE needs, concerns and issue resolution with centralized operations team in accordance with published policies and timeframes
  • Design, coordinate and execute deployment of process and system initiatives across the route to market as identified by senior leadership in support of centralized programs, HR related initiatives or corporate strategy
  • Work closely with partner training and on-boarding to ensure releases of systems and training to external and internal employees is completed
  • SalesForce.com capabilities for external partner use and internal visibility and management around CI and NCI sales
  • Work with compensation team to develop and implement new partner commissions structures based on partner types, product requirements, or billing system changes
  • Coordination, approvals and escalation support for External (partner) compensation with Finance administration team
  • Support unique configurations and process associated with revenue and sales reporting for partner organization
  • Experience in Sales Operations, Reporting, Compensation or related field
  • Expert knowledge of Sales Operations specialty and strong business acumen
  • Highly developed facilitation and team building skills
  • Prior experience providing sales operations or marketing support within an Indirect (Partner) channel environment
  • IT Services, Telecommunications, Consulting, Hosting, or Cloud industry experience
47

Manager, Sales Operations Resume Examples & Samples

  • Lead contact for Fine Wine sales reporting and analysis across all available internal and external data systems
  • Manage consumer and trade perception of scarcity through strict and detailed allocation strategy
  • Develop tools that guide the most effective use of allocations and resources and coordinate with Sales & Operations Planning to ensure account, premise and state level allocations are adhered to and executed appropriately
  • Develop and distribute a regular suite of account tracking, targeting and penetration performance tools to Fine Wine leadership and the sales team and identify issues and opportunities to ensure distribution and depletion objectives are achieved
  • Monitor and ensure distribution expansion in chains within approved accounts and clusters only
  • Review distributor aged inventory on a regular basis and work with the team to ensure timely current vintage sell through and vintage roll
  • Work with Strategic Insights to develop Fine Wine success metrics and benchmark KPI’s, then measure and report on Sales performance and competitor activity
  • Work with Finance and Revenue Management and review the Comparative Price Report (CPR) to ensure that each state is properly priced within brand and competitive guidelines and to monitor effectiveness of key Fine Wine sales initiatives, incentives and promotions
  • Collaborate with CBrands Sales, Strategic Insights, Finance and Marketing teams to help drive consistency and effectiveness of reporting
  • Assist with special projects for Fine Wine leadership and for distributor business reviews and meetings as required
  • Bachelors Degree and 3-5 years industry, CPG or other relevant business experience
  • Proven analytical skills, ability to create compelling fact based presentations
  • Excellent Microsoft Office suite proficiency, including superior Excel skills
  • Strong knowledge of IRI/ Nielsen/GuestMetrics databases, COGNOS, JDE as well as
  • Ability to learn proprietary systems quickly (ex: MicroStrategy, Sales Nav, Diver, etc.)
  • Ability to build strong relationships, initiate action, adjust to change and persuade at all levels, are key competencies of this role
48

Manager, Sales Operations Resume Examples & Samples

  • Bachelors Degree and 3-5 years industry or CPG experience a must. Supplier/distributor sales experience preferred but will consider finance supporting sales experience
  • Excellent Microsoft suite proficiency, including extremely strong Excel skills. Strong knowledge of IRI databases, COGNOS, JDE. Ability to learn proprietary systems quickly (ex: Sales Nav, Diver, ect.)
  • Proven analytical skills ability to create compelling fact based sales presentation Strong verbal and written communication skills. Ability to build strong relationships, initiate action, adjust to change and persuade at all levels, are key competencies of this role
49

Manager, Sales Operations Resume Examples & Samples

  • 3-5 years of experience in an administrative capacity preferable at a media company
  • Excellent communication, administrative, and organizational skills; computer literate (Microsoft Office (incl PowerPoint, Word, Excel, Outlook), eDocs, any rights management system experience helpful)
  • Data driven, detail oriented, ability to manage and prioritize simultaneous responsibilities; strong interpersonal skills and ability to develop relationships with internal personnel and external contacts
  • External communications will be worldwide
  • Requires an ability to work in demanding, multicultural client groups, flexibility to adapt to a work schedule that accommodates multiple cultures, time zones, and territories, including the ability to be a fast learner of multiple foreign customs and regulations
  • Position will be keen ability to understand and re-assess on a constant basis the day, week, and year’s priorities, and handle matters accordingly as well as the ability to work in a team and communicate priorities and needs internally as well as externally. Client-first attitude and ability to be service oriented
50

Senior Program Manager, Sales Operations Resume Examples & Samples

  • Analyze complex situations, understand MetroPCS’ risks, and develop and follow operational changes to mitigate or avoid risks
  • Manage information and processes across multiple markets, provide status updates, manage data from multiple sources and measure KPIs related to door growth
  • Conduct operational assessments to identify gaps and propose solutions while developing strong inter-departmental relationships
  • 5+ years’ experience in program management, project management or related area
  • 2+ years of supervisory or program management experience, including working with cross-functional teams
  • Demonstrated experience managing and implementing programs, adjusting resources, and overseeing the formal tracking and reporting of program performance
  • Experience with Microsoft Excel, PowerPoint and Word
  • 5+ yrs indirect sales experience & knowledge of indirect sales distribution
  • Prior experience gathering complex forms, contracts, certificates and other agreements from multiple sources and tracking and consolidating the information
51

Manager, Sales Operations Resume Examples & Samples

  • Identify and qualify high probable leads through whitespace marketing, data applications (LinkedIn, Avention, etc.) and other resources
  • Develop vertical marketing strategies to help penetrate and expand our market presence
  • Manage the lead clearance process and enforce the re-assignment of leads according to our policies
  • Analyze and report on the status of assigned leads
  • Manage vendor relationships for sales applications
  • Train teams on applications including: CRM, LinkedIn Navigator, Avention and other applications
  • Analyze potential growth opportunities of prospects and current customers
  • Manage the lead process are ensure information is captured appropriately, correctly routed, and followed up on in a timely manner
  • Work with the Sales & Marketing teams to design industry-specific outbound efforts
  • Work closely with management to further develop the lead-generation program
  • Manage and enhance reporting around leads, sales and sales performance
  • Excellent verbal and written communication skills to communicate complex information clearly and concisely
  • Strong inter-personal skills with the ability to network and build relationships with individuals of various experience and corporate levels
  • Ability to prioritize and analyze multiple projects and progress
  • Proficiency with Microsoft products
52

Senior Manager, Sales Operations Resume Examples & Samples

  • Oversees key business operations activities and continuous improvement of processes. Manages process and reporting activities to include financial, productivity, quality compliance, training and/or efficiency, etc. Analyzes data to provide decision support to senior management and executives
  • Identifies key operational and performance metrics to measure business performance and drives reporting activities. Measures performance of the organization against strategic and tactical operational metrics. Develops business models, business cases, and forecasting tools in support of various strategic initiatives
  • Identifies operational inefficiencies as well as best practices and drives improvement initiatives with senior management and operations teams. Acts as a customer advocate for processes, metrics, measurements and tools developed for management of the business
  • Acts as a liaison and interfaces cross-functionally to maintain communication between business groups. Works with cross-functional groups to ensure all documents and tools are kept up to date and communicated in a timely fashion. Participates in the development of overall objectives and long-term goals of the organization
  • Contributes to the development of and manages the execution of systems and local tools to drive consistency and efficiency in managing the business. Executes project plans to roll out new/enhanced process or systems capability. Participates in project/initiative prioritization process
  • Manages the activities of a broad functional area through first level managers and specialists that perform similar or related tasks. Has overall responsibility for developing and administering budgets, schedules and performance standards for organizational unit. May oversee the work of vendors and cross-functional project teams
  • Sense of urgency
  • Ability to describe subsystems at a functional level
  • Thorough understanding of financial statement analysis and/or secured financing
53

Manager, Sales Operations Resume Examples & Samples

  • Manages day to day sales operations for assigned Sales teams. - open order mgmt., tdcc requests, general email activities. Manages normal personnel items
  • Responsible for the accuracy and timeliness of all productivity reporting for team
  • Carry out initiatives that support business process improvements and enhancements for Sales department
  • Serve as a point of escalation on customer engagement
  • Supports & carries out special projects as assigned
  • Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take
  • Coach others in the development of their skills. Able to constructively work under stress and pressure when faced with high workloads and deadlines
  • Avoid win/loss situations and ensure productive resolutions of conflict
  • Exhibit a strong level of vigor, intensity, competitiveness, and endurance
  • Exhibit ability to be sensitive to the needs, concerns, and feelings of others
  • Express ideas clearly and convey necessary information
  • Facilitate group interactions. Able to sort through numerical information and recognize trends and details
  • Stay with a position or plan of action until the desired objective is achieved
  • Promote and maintain social, ethical, and organizational standards in conducting internal and external business activities
  • Negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
  • Prepare/analyze appropriate reports and other business correspondence. Possesses strong organizational and time management skills, driving tasks to completion. Previous
54

Senior Manager, Sales Operations Resume Examples & Samples

  • Administer, manage and report on revenue forecasting using VMware methodology and automation/forecasting tools; drive adoption of forecasting tools and dashboards within respective regions
  • Drive standards of performance and specific actions that drive sales activities at the territory level that is consistent with predefined success criteria for the sales organization; track and report on these activities on a periodic basis
  • Develop comprehensive pipeline reporting tools
  • Setup, maintain, and modify sales territories and provide comprehensive analysis of territory alignment decisions
  • 80977BR
55

Senior Manager, Sales Operations Resume Examples & Samples

  • The main task is to take full operational responsibility for the EMEA Global Account Program
  • Experience in architecting an Enterprise customer engagement model
  • 81251BR
56

Manager, Sales Operations Resume Examples & Samples

  • Serve as the key company-wide point of contact for GTM Metrics
  • Coordinate with functional GTM stakeholders across the organization to define KPIs, develop business requirements, set up workflows and implement operational plans
  • Lead the QBR process for all regions
  • Analyze data and present key issues and opportunities to senior leadership
  • Manage Analyst to support Customer Success team
  • Develop and maintain advanced GTM KPI dashboard to provide insights into business
  • Use data analysis, data visualization and predictive modeling to tell story and solve complex business problems
57

Assistant Manager, Sales Operations Resume Examples & Samples

  • Support internal execution of national and retailer (or channel) specific promotional or shopper program tactics including, but not limited to, displays, fixtures, bonus packs, coupons and point of sale materials for any or all of the following
  • Collaborate with internal logistics team to ensure promotional shipments meet customer supply metrics
  • Support the design & development of displays/fixtures, delivering upon customer requirements for quantities, dimensions, structure-type, product mix, etc
  • Work closely with cross-functional teams to maintain art style guides to support Bayer brand equities; appropriately aligns with retailer specific marketing requirements, as needed
  • Monitor display and other merchandising trends in the marketplace, ensuring Bayer offers highly engaging and innovative displays/fixtures that strengthen Bayer’s brand equities
  • Manage contact and communication with relevant external agencies based on program needs
  • Help to minimize waste and scrapping of displays and trade promotion packs by actively managing quantities throughout the entire process and working through appropriate channels to dispose of remnants
  • Education: Knowledge equivalent to BS/BA degree egree plus 4 years of progressive sales experience in the consumer package goods industry or equivalent combination of education and/or experience
  • Leadership skills: Results driven while being able to work well within a matrixed team environment (building strong relationships and showing organizational agility); a self-starter who’s highly motivated. Has a developing track record of delivering requirements through others and works well within a complex environment based on collaborating with sales team and/or cross-functional partners
  • Financial acumen: Developing financial management skills; able to conduct basic ROI analysis in order to track and deliver cost effective trade promotions while maximizing sales and profit return
  • Industry expertise: Developing knowledge of individual retailers, their promotional requirements and the overall marketplace including key competitive brands and their support tactics. Direct selling experience preferred
  • Communication skills: Solid communication skills, has shown the ability to develop and deliver clear and concise presentations, describe actions needed; able to adjust approach to a variety of personalities and functions. Exemplifies developing critical thinking abilities through multi-task problem solving (i.e., process and project management), has shown practical judgment and basic financial analysis
  • Negotiation skills: Acts as intermediary across multiple groups to focus team on common output/objectives. Has some experience in adjusting timelines and processes to meet overall customer requirements; developing problem solving and contingency planning skills
  • Technical skills: Solid computer literacy skill required, specifically MS Excel and PowerPoint
58

Senior Manager, Sales Operations Resume Examples & Samples

  • Collaborate with regional/country sales leadership and Director Sales Operations in Asia to develop a sales training strategy and curriculum to enhance the organizations sales capabilities to drive sales performance and results
  • Collaborate with the global/regional sales enablement organization to develop an annual training plan, adapt global initiatives and resources to Asia regional needs, assess effectiveness of current approach to training and implement suggestions to improve
  • Ensure training strategy and plans is multi-medium and reflective of different language and cultural requirements of the region
  • Develop/adapt training plans which appropriately include sales skills, sales methodology and product training
  • Develop/Adapt an onboarding training program to quickly ramp new sales people and accelerate time to effectively sell
  • Utilize approved sales process and methodologies and Thermo Fisher leadership and professional learning resources to create balanced learning maps for main sales functions
  • Source, select and maintain selling skills vendor relationships within the region to ensure consistent and effective sales methodology training across the region
  • Develop and maintain sales training reinforcement and refresher methodologies
  • Collaborate with global/regional sales enablement organization to ensure employees are equipped to utilize CRM and other sales enablement tools and reports to drive results
  • Eventually, supervise added regional training resources (specialist or contractors)
  • Responsible for the successful communication and execution of the annual training plan
  • Develop or guide content development as needed
  • Facilitate training via the web and/or classroom
  • 3 to 5 years’ experience in Life Sciences preferred
  • A solid background in training management
  • Successful examples working with organizational leadership to identifying training priorities, developing a training strategy, annual plan, and executing on that plan
  • Understand different sales training programs (Miller Heiman, SPIN, TAS) focused on methodology and skills
  • Demonstrated communication skills in effectively setting and managing expectations
  • Demonstrated ability to identify and pull in resources from a variety of sources to effectively deliver a training curriculum
  • Experience developing an appropriate training plan in a complex structure
59

Program Manager, Sales Operations Resume Examples & Samples

  • Develops project plans and schedules and provides budget oversight for the business group. Leads kick-off, requirements and spec reviews, and other program meetings
  • Develops and implements process controls ensuring department compliance with corporate and regulatory standards
  • Manages contracts and vendors. Acts as a liaison between Management and vendor/partners on contract development, execution and vendor management
  • Creates and manages project teams supplying statistical and status reporting on completed programs to stakeholders (internal and external). Works with other program managers and management to identify and address cross-project dependences
  • Brings changes and suggestions from each program and sub-program to help improve and develop best practices
  • 2+ years of experience in organizational programs, contract management, or related area
  • 2+ years of supervisory or program management experience
  • 1+ year experience partnering with cross-functional teams
  • Must be proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
  • Demonstrated ability to work independently. Self-starter
  • Strong program management skills and knowledge of best practices
  • Strong analytical, organizational and communication skills (oral and written)
60

Program Manager, Sales Operations Resume Examples & Samples

  • Basic sales skills to gain client acceptance on solutions principles and ensure the agreement is understood by impacted parties such as SLAs, reporting, timelines, etc. for managed accounts
  • Experience with change management
  • Ability to manage competing/shifting priorities, project timelines and stakeholder action items
  • Critical thinking capabilities to analyze data to identify root cause issues and utilize only available system tools and data to propose solutions
  • Demonstrated excellence in customer service and account management
  • Very strong analytical and problem solving skills
  • Strength in developing and executing strategy while applying operational excellence principles
61

Manager Sales Operations Resume Examples & Samples

  • Operation support of contact for partnerships
  • Lead resource gathering, business requirements and partnership design calls
  • Operational support of pilot and or demo programs
  • Coordination of weekly meetings with all relevant parties, supporting partnership effort
  • Gather and present feedback for and to account managers, staff, and leadership team
  • Analyze performance and implement solutions
  • Manage complex work with decision making authority
  • Distribution enablement, sales support: Customer Journey (direct communication with customers, and out of the box experiences)
62

Manager, Sales Operations Resume Examples & Samples

  • This position requires strong client relationship management and communication skills
  • Develop and execute strategic and tactical programs to grow the largest prepaid reseller account in terms of subscribers and revenues, including accurate forecasting and sales planning, infrastructure development project management, and new business opportunity negotiations
  • Prioritize and lead projects, analyze and make decisions, and implement quality improvement processes
  • Develop and build strong relationships with internal and external partners
  • Identify and engage cross-functional team members and ensure objectives are set and executed to the degree of the organization's standards
  • Lead cross-functional teams and share responsibility for business results associated with those strategies
  • Monitor and analyze implementation activities for lessons learned and future development
  • Communicate and present plans and status to executive levels on a regular basis through various mediums
  • Serve as a subject matter expert on the wireless prepaid reseller space, including competitive activity and trends
  • Previous management success in leadership roles for achieving tactical goals is a major requirement
  • Extensive interaction and collaboration with client's financial planning and carrier operations executives, to develop new sales initiatives and product offerings using knowledge of company products, services, and technologies
  • Demonstrated ability to prioritize and lead projects
  • 3-5 years of sales operations, account management, project management, or technical experience
  • Strong analytical skills and effective decision making ability
  • Proficient with Excel, Word, and PowerPoint
  • Proven financial management and assessment skills
  • Strong oral and written communications and presentations skills
  • Ability to organize and prioritize, maintain attention to detail, and work under critical timeframes
  • 5+ years wireless or related telecom industry experience
  • Bachelor degree in Business Administration, Finance, Engineering, or a related field or equivalent work experience
  • 7 years of sales operations, account management, project management, or technical experience
63

Manager, Sales Operations Resume Examples & Samples

  • Develop and implement sales programs that drive new business
  • Collaborate with sales leadership and account teams to identify and resolve sales and operational issues including pricing, contracting, and fulfillment
  • Analyze trends, and spot opportunities or problem areas
  • Operational analysis of customer and/or service data and be able to make recommendations on these results
  • Develop and implement corrective actions to various sales segments
  • Proficient in Program Management and implementation of complex solutions
  • Ability to collaborate across multiple work teams
  • Proficiency with Microsoft Office applications including advanced modeling and analytics capability in Excel
  • Strong communications (written and verbal) and presentations skills
  • Understanding of Mobility services and operational metrics including Gross Adds, Churn, Net Adds, FRPO, Upgrades, and ARPU
  • Ability to clear a background and drug test
  • 7+ years sales operations experience
  • 3 + years experience in Business Development
  • Exemplary analytical skills
64

Senior Manager Sales Operations Resume Examples & Samples

  • Owner of Salesforce governance and adherence throughout the EBU, inclusive of items like funnel hygiene, sales forecasting, and general adoption
  • Capture, generate and translate business requirements based on sales and business needs into specific design documentation
  • Effectively run large scale projects translating business requirements and integrating systems into Salesforce, the sales tools portfolio, and adjusting all related impacted processes
  • Analyze business issues and obstacles in order to (1) recommending sales tools or solutions leveraging the Salesforce platform and (2) installing them into the environment
  • Provide and action Salesforce best practices and insights by leading and driving the change within the sales organization
  • Manage implementation of new functionality to minimize disruption to service delivery
65

Senior Product Manager, Sales Operations Resume Examples & Samples

  • Work with cross-functional teams to enable successful development of internal and external-facing materials supporting the Alexa Smart Home business verticals
  • Segment business verticals and develop business models
  • Create actionable steps and deliverables to achievement of big, ambiguous ideas
  • Create unique, compelling and exciting Sales and Marketing toolkits that include presentations, proposal templates, and Agreement templates for Amazon devices, technologies, and services for Alexa Smart Homes
  • Anticipate changes and bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical and operational constraints; and encourage risk-taking behavior to maximize business benefit
  • Track and analyze business development pipelines to identify opportunities to improve speed and quality
  • Recommend and drive innovations in how we scale the business
  • 5+ years product/program management experience in a Fortune 500 company
  • Experience managing complex sales operations projects with scope across multiple business groups
  • Experience interfacing with senior leaders across technology, operations, and business development disciplines within the organization
  • Experience using process improvement practices to reduce lead time and defects
  • Experience solving problems and translating customer needs into business and product requirements
  • 5+ years of work experience in sales, business development or sales operations for a technology, consumer electronics, or retail company
  • Excellent verbal and written interpersonal skills
  • Demonstrated ability to think strategically and creatively while applying sound business judgment and quantitative analytics
  • Interest in technology, and technology-enabled features and services
  • Experience in hospitality or real estate development market segments
  • Experience or training in Solution Selling and/or Salesforce
  • General manager/owner mentality and an entrepreneurial drive, proven ability to influence others
  • Insatiable will to get stuff done
66

Manager, Sales Operations Resume Examples & Samples

  • Significant demonstrable experience of working in a Sales Operations role in a high-growth, fast-paced environment (ideally within a SaaS business)
  • High proficiency in the use of Salesforce CRM
  • Manage, oversee and develop an efficient and successful Sales Operations function in the UK
  • Develop and drive best practices to ensure that SalesForce CRM is used in the most efficient and effective manner, providing troubleshooting support and proactive training to the winder sales team
  • Coordinate Sales Forecasting, planning and budgeting processes used within the sales organization
  • Develops relevant dashboards and analytics, proactively providing insight into the performance of the Sales Team and identifying areas for focus and prioritization, while recommending revisions to existing reports, or assists in the development of new reporting tools as needed
  • Works closely with sales leadership to inspect sales process quality and prioritize opportunities for improvement. Assist sales management in understanding process bottlenecks and inconsistencies
  • Interview, select, develop team members
  • Direct day to day activities and execute performance management and coaching
  • Oversee the execution of distribution policies set by the Director of Sales Operations
  • Ensure equitable lead distribution between sales reps and tiers following the distribution policy
  • Regularly meet with Senior Manager to update on distribution strategies and execution
  • Ensure correct upkeep of all documentation pertaining to operations on sharepoint site
67

Manager, Sales Operations Resume Examples & Samples

  • Work with global sales leaders to understand the ideal placement of new sales representatives and/or focus across segments
  • Align existing and prospective accounts by geography, account type, and market segment, coordinating with all internal stakeholders
  • Assess the market size and total addressable market across segments, roles, and industries, globally
  • Identify macroeconomic trends in the region that influence growth opportunities
  • Develop worldwide quotas
  • Manage special projects, as needed, by the business to help drive sales performance
  • Work with other functional business leaders in finance, employee experience, and marketing to ensure the alignment of operations, and the execution of business processes involving the sales organization
  • Four to six years of experience in an analytical role, preferably in sales operations with territory analysis and market assessment responsibilities
  • A strong understanding of overall business operations
  • Strong project management skills and a track record of working with multiple stakeholders outside your team to drive a process forward
68

Manager, Sales Operations Resume Examples & Samples

  • Provides clarification and direction on deal structure; coordinates with the Sales Operations Division to escalate/resolve issues regarding sales compensation
  • Provides regular reports to senior management on the performance of the sales vertical and/or division projects. Includes analysis of the sales vertical/team/AE on forecast, projected by Month, Quarter or Year
  • Provides leadership and direction of projects and initiatives; coordinates activities with other business units within the department or division that impact support for the sales management and sales team
  • Provides leadership and direction of account strategy, coaching and mentoring at account, and vertical levels
  • Tracks budget, forecast, and P & L
  • Provides appropriate analysis and recommendations to management
  • Provides leadership and training within functional area
  • Maintains organizational objectives and goals; organizes, prioritizes, and assigns projects in conjunction with regional and corporate goals; manages projects and monitors status
  • Ability to interact at the Executive level
  • Demonstrated strategic selling and negotiation skills
  • Ability to coach sales staff regarding account strategy
  • Advanced knowledge of pricing and deal structure
  • Typically requires five years of experience in technology sales account management, sales finance/contracts, marketing, or business related initiative, which is related to the specific area of assignment
69

Manager, Sales Operations Resume Examples & Samples

  • Accurate and efficient reporting of key sales metrics, including sales results, forecasts/quotas and KPIs, headcount and compensation calculations, and finance verifications
  • Create, audit and distribute structured reporting of analysis as directed by management (weekly, monthly, quarterly depending on subject)
  • Assist with internal process improvement initiatives related to budget, forecasting and compensation
  • Design, monitor and manage sales contest/spiff reporting and internal marketing with SOS and RSA teams
  • Maintain monthly headcount reporting for associated sales teams, centers, geos
  • Develop, manage and automate systems for improving accuracy and timing of these same metrics
  • Drive new solution and reporting tool utilization within FM
  • Manage and report on IT projects and solutions. Help drive alignment and accountability with internal and external technical resources
  • Work closely with HR and Finance counterparts, and provide assistance, guidance and direction as needed
  • Troubleshoot issues related to sales crediting, order splits, variable compensation and other adjustments by rep, team, region and segment. Act as a liaison between Sales, HR and Finance to diagnose and resolve issues
  • Work directly with VP-RVP and additional sales management to review and solve sales reporting and process issues
  • Ensure accuracy, consistency and transparency with the key performance metrics and analysis
  • Drive accountability and process improvements with all of Sales, Finance, IT and HR teams with data-driven metrics and productivity analysis
  • Assist with revenue and budget analysis and plan trending reports
  • 5+ years’ experience in a related field, sales analyst, sales process
  • Proficient experience with Excel, Salesforce, NetSuite preferable
  • Ability to manage multiple priorities and work cross functionally within a fast-paced/dynamic environment
  • Must operate with the utmost integrity, and confidentiality
70

Senior Manager, Sales Operations Resume Examples & Samples

  • Accountable to meet team’s set targets such as capacity and coverage targets, productivity, change management on tools and systems, sales automation, and data/reporting programs
  • Build models using different variables such as geographic proximity, buy power, product mix, and short-term addressable metrics to develop territory optimization recommendations
  • Incorporate operational process improvements, six sigma practices, overall project coordination, efficiency scaling, and training into the performance planning process for your team and region
  • Primary contact for route to market coverage with the sales senior management/executive team as well as sales leadership
  • Responsible for driving good cross-functional communications, participating as a collaborator in external groups, responding to sales & BU strategic needs with agility, and having managerial courage to identify and execute ongoing team innovative structures
71

Senior Manager, Sales Operations Resume Examples & Samples

  • Perform comprehensive reporting and performance tracking through various systems for all aspects of the sales department across a variety of key performance metrics including order, revenue, average sale, performance against goal, and performance by product line and/or account, on a monthly basis
  • Assist in the development of the annual Sales plan, and tracking performance against the plan on a monthly basis
  • Prepare forecasts, including significant input into strategic planning and the direction of the business
  • Complete the roll-up of sales forecasts from each manager on a weekly basis, and produce additional analytics and measurements
  • Implement and enforce processes and tools that will maintain integrity and accuracy of CRM data
  • Deliver systems and process reinforcement to the new hires within the sales department and manage on-going CRM usability and efficiency training as needed
  • Administer the onboarding training curriculum for new hires
  • Develop, administer and communicate commission plans for all commission-eligible employees, and SPIFF development and tracking. Special incentive programs are run regularly
  • Participate in the compensation council to interpret, making changes, additions, and/or exceptions to the commission plans as necessary
  • Establish processes to help all commercial operations yield productivity improvements
  • Serve as a sounding board for sales management to identify creative solutions to new problems and improve the business performance by increasing business intelligence
  • Maintain regular interaction with business leadership, balancing a drive for accountability to plans and/or projects, while maintaining effective business relationships
  • Oversee and drive commercial territory alignment projects
  • Apply Practical Process Improvement (PPI) tools and methods, and drive team improvement projects as required
  • Bachelor’s Degree in Finance, Business Administration or related field
  • 3+ years’ experience in Sales Operations
  • Prior leadership and people management experience
  • Ability to travel up to 25%
  • Demonstrated understanding of standard business practices related to sales operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management, and sales quotas.)
  • Demonstrated success through the use of analytical tools and databases
  • Strong process orientation and a metrics driven approach to sales management
  • Effective communication skills both verbal and written
  • Ability to collaborate with various levels and functions within the organization
  • Ability to work in a matrix, global environment
  • Understanding of continuous improvement process concepts (PPI, Lean, Six Sigma)
  • Domestic and International Sales Operations experience
72

Manager, Sales Operations Resume Examples & Samples

  • Bachelors Degree and 3-5 years industry or CPG experience a must
  • Proven analytical skills ability to create compelling fact based sales presentation
  • Excellent Microsoft suite proficiency, including superior Excel skills
  • Strong knowledge of IRI/ Nielsen/GuestMetrics databases, COGNOS, JDE
  • Ability to learn proprietary systems quickly (ex: MicroStartegy, Sales Nav, Diver, etc.)
73

Senior Program Manager, Sales Operations Resume Examples & Samples

  • Lead systems and data strategy to support AB’s global growth strategy. Work closely with other key groups across Amazon
  • Collaborate with engineers, leadership and sales operations to build a strategic technical plan to meet data and infrastructure requirements
  • Evaluate technologies best suited to solve the technical and business problems
  • Creates and organizes policy, practices and governance program
  • Consolidates and produces metrics that assist in understanding the impact of proposed systems changes or issues
  • Manages the various projects focusing on continued system integrations, improved data management, and enhancements to our internal customer experience
74

Manager Sales Operations Resume Examples & Samples

  • Minimum Bachelor Degree (MBA a plus)
  • 7+ years working with sales / sales operations organizations and experience with medium-to-large team management responsibilities
  • Strong management skills; demonstrated ability to manage and mentor teams, work under pressure and manage to demanding timelines
  • Proven expertise in MS Excel and PowerPoint
  • Knowledgeable in key areas such as Sales Prospecting, Sales Analysis & Reporting, Content management, Graphics creation and Territory Modeling processes
  • Excellent communication, team building and mentoring skills
  • Enjoys collaborating with others and working cross-functionally
75

Manager, Sales Operations Resume Examples & Samples

  • Create reports (i.e. monthly sales deck prep, promotional and title tracking grids, market share, monthly business review, promotional and sales tracking etc.) and monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization
  • Recommend revisions to existing reports, or assist in the development of new reporting tools as needed
  • Serve as primary contact for Fox Customer Service and Operations: Liaison with Internal Credit and Customer on Post Audit Deductions process - validate Customer Deductions. Liaison between Fox Legal and vendor legal teams during negotiation (e.g., Movie Money.) Liaison for physical product sample requests
  • Validate ads for key accounts. Ensure eligibility for proposed rebates (i.e. reverse MAPs etc.)
  • Siebel sales deal entry or comparable systems experience
  • Promotional setups: including monitoring approvals for activation of deals, promotions, title or SKU setups etc. Involves follow-up with all groups involved
  • SKU maintenance / validation (i.e. did POS post to correct items, reprices caught to ensure correct rebates, churn spikes, etc.)
  • Artwork
  • Item details – SKU configuration
  • Costs
  • Bachelor’s degree preferred or equivalent comparable work experience
  • Minimum of four years of relevant experience in related field
  • Background in contract administration, or Accounting preferred
  • High proficiency with Microsoft Suite (Excel / PowerPoint / Outlook / Word) and Siebel or equivalent systems
  • Experience with database / reporting environments, maintaining planning systems and navigating through web-based applications
76

Program Manager, Sales Operations Resume Examples & Samples

  • Drive 2017 key initiatives as determined by CRO
  • Minimum 4 years’ experience working in a corporate environment; ideally in a consulting firm
  • Proficient with powerpoint, excel, google suites
  • Familiar with salesforce
  • Self Starter, detail oriented, highly structured, and well organized
  • Ability to operate under uncertainty and be proactive in determining assignments and priorities
  • Politically savvy and astute regarding myriad internal and external interactions and relationships
  • Trustworthy and discreet regarding sensitive and confidential business matters
  • Excellent verbal and written skills, including presentation skills to communicate with management and customers
  • Ability to handle multiple complex projects and timelines concurrently
  • Ability to effectively communicate task and project status at appropriate level of detail depending on target audience
  • Ability to work with global team
77

Manager Sales Operations Resume Examples & Samples

  • 1)Performs in-depth, quantitative and qualitative analysis of customer data to identify trends, measure performance, and improve our understanding of the business. Proposes new technical enhancements or efficiencies that coincide with and fully support the overall business. Assists in efforts to increase reporting efficiency and effectiveness, including documenting deliverables, project plan and communication. Train team members on reporting tools
  • 2)Prepares and presents monthly reporting of key performance indicators in a user friendly format for Sales & Marketing leadership team. Develops and maintains the reporting software within an SQL Server environment. Manages proper documentation of all coding changes and policy changes
  • 3)Performs and may present pricing and profitability analyses for business. Identifies quality improvement initiatives by conducting scheduled meetings, and communicating with both business leaders and stakeholders to identify business challenges and improve sales performance and customer satisfaction. Converts business ideas into action items and timelines for development
  • 4)Assists Salesforce development team in creating technical solutions, tools, views and dashboards (including business requirements gathering for and day-to-day management of Salesforce projects)
  • 5)Works closely with Sales, Marketing, Finance, Customer Service and Operations to prepare and present sales operations data for strategic project management initiatives
78

Associate Manager, Sales Operations Resume Examples & Samples

  • Collaborate with field management to implement enhancements of the sales force automation tool through user feedback as well as personal expertise
  • Provide source data specifications for system changes and enhancements
  • Work closely with IT/Delivery Services team to ensure timely and accurate support of field requests and data feeds to downstream systems and external vendors
  • Manage Veeva customer universe and affiliation management
  • Ensure integrity of the Sales Operations data used is consistent with other analytics and reporting within Celgene
  • Produce standard reports that support critical business needs
  • Conduct ad hoc analysis as needed and when appropriate for all levels of internal and external personnel
  • Respond to questions from the Commercial Team and Executive Management regarding other data sources and industry analyst questions
  • Utilize Javelin Territory Designer software to direct field management with sizing, zip alignment, targeting and optimization exercises
  • Trouble shoot and manage data inquiries; proactively identify the root cause for future resolution
  • Key Sales Operations contact for I&I Field Sales Force and internal customers
  • Form cross-functional partnerships within the other areas of the I&I franchise to share business updates and best practices
  • Support Sample Management with PDMA compliance, FDA reporting and inventory control
  • Other Sales Operations responsibilities as deemed necessary
  • BS/BA required, MBA or advanced degree preferred
  • Minimum of 4 years of experience in Pharmaceutical, Commercial Analytics or Sales Operations
  • Experience with Salesforce.com and/or Veeva system a plus
  • Experience working with specialty pharmacies a plus
  • Advanced Excel, as well as additional PC skills including MS Access, PowerPoint, Word
  • Demonstrated analytical ability, with attention to detail, and systems aptitude
  • Demonstration of analytical/quantitative skills and knowledge, and the ability to understand the big picture
  • Possess ability to appropriately challenge, ensuring decisions and assumptions are based on best available information
  • Possess a high level of energy, initiative, ability to multi-task and strong organizational skills
  • Excellent communication skills, with the ability to communicate across multiple functions and levels
  • Must be comfortable speaking in public
  • Must be a team player with the ability of working autonomously in a fast-paced environment
  • Ability to assess and communicate potential enhancements to operating processes
  • Ability to develop solutions to complex problems requiring the use of ingenuity and creativity
79

Assistant Manager, Sales Operations Resume Examples & Samples

  • Direct supervision of Support Analysts; including assigning goals, conducting performance reviews, and developing direct reports for success
  • Provides training and guidance to Support Analysts for use, features, and functionality of assigned systems
  • Prepare metric reports summarizing team task work and utilization
  • Oversee, plan, and coordinate global Sales Operations Support Analysts to ensure timely business system support resolution. Work with team members to prioritize workflow and solve issues
  • Acts as back-up to complete moderately complex system support tasks as needed
  • Prepare regular metrics reports on task throughput and team utilization
  • Creates and updates procedure documentation. Suggests potential system and/or process improvements
  • Assign goals, conduct performance reviews, and develop direct reports for success
  • Complete any special internal system projects as needed
80

Associate Manager, Sales Operations Resume Examples & Samples

  • Process all approved incoming international orders and release to Customer Service for processing
  • Coordinate and verify with Manager and Director of department on any new initiative and sample order issues
  • Ensure all new launch orders from affiliates and distributors meet allocations and correct if not
  • Communicate with distributors and affiliates on any issues pertaining to orders
  • Verify all prepared shipments are notified to accounts and remind accounts when necessary to pick up for the month
  • Update and distribute International basic order forms and seasonal order forms, as well as sku lists
  • Operate as a liaison to the Customer Service with any issues related to shipping promotional materials to the field
  • Work with I.T. group to research and resolve errors within the allocation system
  • Effectively communicate with sales force and internal management
  • Maintain and update active affiliate and distributors contact lists
  • Assist in other areas of Sales Operations as needed
  • Special projects on an ongoing basis. Maintain a flexible approach to specific requests
  • Create and maintain ad-hoc reports
  • Excellent analytical skills, detail oriented and Extreme accuracy
  • Advanced knowledge of Excel and experience with Microsoft Office package
  • Team player with high energy
  • A strong sense of urgency and an ability to manage deadlines with speed and accuracy
81

Manager, Sales Operations Resume Examples & Samples

  • Directs and supervises a group of sales support team members responsible for improving Customers online (Premier) purchase experience
  • Applies advanced knowledge of technical/administrative skills to leverage the skills of others
  • Responsible for all hiring and staffing needs
  • Administers policies/ guidelines that directly affect work activities
  • Work is guided by operational and project objectives
  • Develops procedural changes to improve results
  • 8-10 years of relevant experience or equivalent combination of education and work experience/leadership experience
  • Strong understanding of how to build effective teams
  • Leading through tough situations and dealing with ambiguity are required
  • Strong Business acumen
  • Lead by example by encouraging ethical and legal behavior and holding the team responsible for their actions
82

Store Zone Manager, Sales & Operations Resume Examples & Samples

  • Requires a bachelor's degree or equivalent combination of education and experience is required
  • MBA degree preferred
  • Requires at least 10 years related experience
  • Excellent leadership abilities
  • Expert in the financial and operational aspects of store management
  • Strong oral and written communications skills. Expert computer skills required. Microsoft applications
  • Strong knowledge of HVAC systems required
  • Advanced customer service and sales skills in retail
83

Manager, Sales Operations Resume Examples & Samples

  • Design data-driven dashboards and analytic tools for the sales leadership team
  • Assist in automating existing processes and reports, moving from spreadsheets to automated dashboards in cloud
  • Provide analytics support for management to gain insight and drive business planning based on data
  • Work closely with sales directors to improve live dashboards and analytical tools
  • Actively drive project status reporting, issue identification and risk management
  • Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations
  • Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones
  • Facilitate meetings and project work across multiple locations including global offices
  • Bachelor’s degree in IT, Computer Science, Business or Management required from a top school
  • Experience in Salesforce.com CRM, and other cloud-based systems and solutions, is an advantage
  • Proficiency with coding and programming
  • Knowledgeable in Microsoft Word, Excel, and Powerpoint
  • Ability to gather, interpret and apply critical thinking to data to help inform decisions
  • Strong analytical, organization, problem-solving and follow-through skills
  • Ability to think and influence both at the strategic and execution level
  • Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
  • Experience documenting processes using project management methodologies
  • Ability to work in a self-directed manner
84

Manager Sales Operations Resume Examples & Samples

  • 1) Performs in-depth, quantitative and qualitative analysis of customer data to identify trends, measure performance, and improve our understanding of the business. Proposes new technical enhancements or efficiencies that coincide with and fully support the overall business. Assists in efforts to increase reporting efficiency and effectiveness, including documenting deliverables, project plan and communication. Train team members on reporting tools
  • 2) Prepares and presents monthly reporting of key performance indicators in a user friendly format for Sales & Marketing leadership team. Develops and maintains the reporting software within an SQL Server environment. Manages proper documentation of all coding changes and policy changes
  • 3) Performs and may present pricing and profitability analyses for business. Identifies quality improvement initiatives by conducting scheduled meetings, and communicating with both business leaders and stakeholders to identify business challenges and improve sales performance and customer satisfaction. Converts business ideas into action items and timelines for development
  • Education equivalent to a Bachelor’s Degree in Finance, Business, Mathematics or related field or the equivalent in related work experience
  • Five or more years of experience in sales operations or performing financial, marketing, or statistical analysis or equivalent related work experience
  • Experience in service and/or healthcare related business preferred, but not required
  • The candidate should possess advanced Microsoft Word, Excel, and PowerPoint skills
  • SQL programing a plus but not required
  • The candidate must also have demonstrated strong analytical experience, including diagnostic and data validation skills, demonstrating independent problem solving and multi-tasking skills
85

Program Manager, Sales Operations Resume Examples & Samples

  • Analyze complex problems, understand T-Mobile's risks, and design operational changes
  • 3+ years’ work experience in operations
  • Advanced SharePoint and Excel skills
  • Strong experience identifying and influencing partners to implement operational and process improvements
  • Wireless Telecom experience
  • License or Certification - (PMP/PMI or formal project management methodology experience or training)
  • Program management, retail sales, Care or operations support may be considered in lieu of degree
  • LI-RD-AR1
86

Senior Manager Sales Operations Resume Examples & Samples

  • Leadership and day to day management of HQ based and regional Sales Operations personnel
  • Sales systems operational execution, reporting, policy definition and management
  • Define key performance metrics and dashboards to provide visibility to sales leadership
  • Implement pipeline reporting tools to track opportunities from lead to booking
  • Collaborate with marketing and sales on lead distribution and management processes and systems
  • Collaborate with IT to drive data quality initiatives ensuring that sales data is clean and accurate
  • Evaluate, implement, and manage all sales tools and technologies, including CRM, sales automation, data quality and enhancement, process and activity discipline, etc. from a configuration perspective
  • Lead cross functional initiatives collaborating with IT, Sales, Channels, Marketing and Finance
  • Establish consistent templates to streamline QBR processes and quarterly reporting
  • Partner with sales and channel leadership to drive initiatives that improve adoption of sales systems
  • Establish governance processes needed for discipline and rigor required to sustain data integrity
87

Manager, Sales Operations Resume Examples & Samples

  • Drives the development and execution of membership plan and projection reporting activity
  • Manages unit budget allocations/expenditures and reporting and ensures expense policies are followed and tracked appropriately
  • Accountable for continuous process improvement for all processes and templates created to enhance efficiency and effectiveness of the market
  • Serves as key contact for Real Estate, space allocation and BCP activities for the market
  • Create and/or participate in market communications
  • Develops strong, positive relationships with matrix partners to the benefit of the market
  • Supports management with all Human Resource Management responsibilities for the market
  • Works with market leadership to build/execute individual development action plans
  • Produces reporting for market monthly operating review and other meetings as needed
  • Under the direction of the COO, supports medium to complex project and process initiatives, often involving multiple internal constituents and matrix partners including different business segments or functional operational areas
  • May be responsible for tracking key market project milestones and ensuring action plans or other tracking vehicles are maintained
  • Bachelor’s degree required; advanced degree highly desirable
  • Demonstrated ability to apply business financial knowledge to support growth and earnings goals and to provide meaningful analytics
  • Proven track record in influencing throughout the matrix environment
  • Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind
  • Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners
  • Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally
  • Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
88

Analytics Manager, Sales Operations Resume Examples & Samples

  • Bachelor’s degree with 5+ years of experience demonstrating a propensity for analysis, working with numbers, and ability to take on increased responsibility in a dynamic, fast paced environment with limited direction
  • Solid analytical skills with the ability to think methodically, reason, embrace concepts, formulate insights, and present compelling cases for action and/or arguments
  • Comfortable juggling multiple projects and priorities simultaneously; strong ability to organize, prioritize and multi-task
  • Agile thinker possessing creativity, curiosity, problem-solving and critical thinking skills
  • Independent thinker who is perisistent, resourceful and resilient
  • A detail-minded individual who consistently delivers quality work
  • Open and adaptable to new responsibilities, different perspectives, ideas, and people
  • Understanding of various data management and reporting tools
89

Senior Manager, Sales Operations Resume Examples & Samples

  • Interacts with cross-functional groups to solve business and customer issues
  • Provides guidance and strategy on customer or order problems, and delivers solutions
  • Communicates regularly and effectively with leadership and team
  • Manages business level metrics, and establishes focus for operational teams
  • Drives coordination with cross segment functions
  • Provides overall leadership among sales support operation leaders and influences how others engage/interact with client set
  • Leads Six Sigma/LEAN (industry) activity
  • Leads Business Process
  • Improvement efforts
  • Typically 14+ years of relevant experience or equivalent combination of education and work experience
  • Typically requires 7+ years diversified leadership, planning, communication, organization and people motivation skill (or equivalent experience)
90

Mission Control Manager, Sales Operations Resume Examples & Samples

  • Primary focus is on balancing the supply and demand of headcount in GMS
  • Building a new function and process for accurate and efficient workforce planning
  • Cross-functional collaboration with partners across Finance, Recruiting, HR and Tech business leaders
  • Facilitate change management and escalation process with Finance partners for requested changes to headcount targets
  • Facilitate regular cross-functional meetings with stakeholders to ensure alignment on workforce targets, address problem areas, and collaborate on solutions. Be prepared for regular updates to leadership teams. Drive project plans (actions, owners, timelines) for related projects
  • Accountable for data integrity of cost centers, managers, talent profiles and team assignments within our systems (Workday, SalesForce)
  • Answer database questions and reconcile systems of record with stakeholders
  • Drive internal and external process improvements across multiple teams and functions
  • Interface with GMS Leaders, Finance, HR, and Recruiting for project requirements and scope
  • Proactively communicate any changes that would impact day-to-day success
  • 8+ years problem-solving/data experience, or 6+ years with MBA/Master's degree
  • Experience investigating incorrect data patterns as well as addressing root cause fixes
91

Manager, Sales Operations Resume Examples & Samples

  • Strong working knowledge of our SAP MyQuotes Solution
  • Program Management / Project Management background; requirements solicitation, prioritization
  • Knowledge of Dell EMC Products – optional, highly useful
  • Knowledge of Dell EMC E2E process – optional, highly useful
  • Perform HR responsibilities as necessary; recruits and hires employees and contractors with the appropriate skill sets, and completes annual employee Performance appraisals
  • Interact with senior managers and executives to establish product go to market strategies and 12 – 24 month roadmap knowledge related to SAPMyQuotes new product introductions, enhancements, and break/fix activities
  • Responsible for establishing offer manager objectives and communicating short and long-term business goals, ensure that MyQuotes SSC Governance and Standards are in place and utilized
  • Provide guidance to subordinate employees involved in designing, developing and implementing MyQuotes SSC quoting solutions that are aligned with established polices and standards; also identifies and recommends changes to established practices and policies that affect subordinate employees
  • Maintain schedules and coordinate activities of the offer management group to support the priority communicated from the Product Business Units; monitor the completion of tasks within time and cost constraints and ensure that business requirements and functional needs are met
  • Prepare and present project proposals to users in functional areas and work with PMCT technical teams to analyze the impacts of proposals on other cross Dell EMC groups and helps to establish successful solution direction
92

Manager, Sales Operations Resume Examples & Samples

  • Understand and interpret the strategic goals of the Regional Business Unit and assist in formulating the National and Area Sales Business Plans
  • Give strategic financial direction to the Head of Field Sales and District Managers enabling them to prioritize customer strategy and strategically deploy resources appropriately within a given district or area
  • Accountable for the in-house design, delivery, and administration of the Sales Force Automation system
  • Strategically analyze and provide detailed information (data) of the territories, regions, areas, and national markets, customer types, current products and shorHerm product offerings and growth opportunities
  • Advise in developing and monitoring Incentive plans and respective performance attainment of goals to ensure implementation of strategies as they relate to plans
  • Strategically analyze and provide recommendations to the development of sales incentive programs
  • Accountable for all business systems integration among all areas including Sales Force Automation, Sample Accountability, SLN Validations, and Prescription data
  • Develop the National and Regional Budget allocations at all levels. Consistently maintain awareness to remain within budget and implement cost restrains as needed. Main contact for controlling functions of the business unit
  • Determine appropriate use and the critical information contained in the industry databases, strategically assisting sales management in the use and understanding of the information
  • Bachelors Degree with 10 years of pharmaceutical industry experience or Masters/MBA Degree with 8 years of pharmaceutical industry experience is required
  • A minimum of 3 years of managerial experience (sales/operational)
  • Must have excellent business acumen including analysis, critical reasoning, strategic thinking, account planning, data interpretation, and business problem solving ability
  • Must have the ability to derive critical information from various data sources
  • Must have the ability to develop and mentor other managers in a non-hierarchical manner
  • Must possess good product knowledge and marketplace awareness
  • Must possess good knowledge of Healthcare Management and Pharma Compliance
  • Must possess multi-tasking skills
  • Must possess and demonstrate a comprehensive knowledge of customer relations and product promotion
  • Must possess the managerial ability to effectively organize, communicate and direct people
  • Able to travel (20-30%)
  • An understanding of 3rd party systems/data (e.g. Symphony/IMS)
93

Senior Manager Sales Operations Resume Examples & Samples

  • Manages 2 or more FTEs
  • Coordinates and assists in sales forecasting, planning, and budgeting processes used within the sales organization
  • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts; as needed, coordinates planning activities with other functions and stakeholders
  • Supports the equitable assignment of sales quotas and ensures quotas are optimally allocated to all sales channels and resources
  • Works closely with sales directors to inspect sales process quality and prioritize opportunities for improvement; assists sales management in understanding process bottlenecks and inconsistencies
  • Monitors the accurate and efficient distribution of sales reports and other intelligence essential to the sales organization
  • Recommends revisions to existing reports, or assists in the development of new reporting tools
  • Helps lead and implement enabling technologies, including CRM, to field sales teams
  • Monitors compliance with required standards for maintaining CRM data to optimize the effectiveness of technology investments
  • Provides input to training delivery, sales management, and sales support personnel
  • Provides input in the development and administration of sales incentive compensation programs
  • Builds peer support and strong internal relationships with other key management personnel
  • 10 or more years in the sales field
  • 3 or more years of management experience
  • Development and management of key customer relationships and partnerships, sales support and operations processes, and forecasting, along with evolving technologies and best practices
  • Advanced problem solving skills
  • Ability to manage and lead through change
  • Ability to drive results
94

Manager, Sales Operations Resume Examples & Samples

  • Managing the sales management system essential to sales force productivity and sales performance. This includes planning, reporting, sales process optimization, sales training and campaign/ sales program implementation
  • Overall productivity and effectiveness of the sales channels across SMB for US and Canada. He or she will work closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within SMB NA management system
  • This position would require less than 10% travel
  • 5+ years experience in sales operations role specifically supporting inside sales
  • Experience enabling technology specifically CRM technology for sales
  • Experience in analyzing data for increased overall productivity of the inside sales team
95

Manager, Sales Operations Resume Examples & Samples

  • Provide coaching, direction and leadership support to team members to achieve partners, business and customer goals
  • Responsible for the oversight of the evaluation, validation, and maintenance of master data for customer master, territory master, surgeon master and Sales Rep/Manager tables’ alignments, hierarchy and relationship maintenance
  • Apply critical thought process to support territory realignment process in a multi-channel and multi-divisional business structure from a system perspective
  • Utilize third-party sources, to evaluate, validate and cleanse master data to ensure system-wide consistency across the divisions as well enforce enterprise-wide standards
  • Review Sales Rep/Surgeon corrections and coordinate with Accounts Receivable and field organization to ensure proper sales rep crediting and commission payments
  • Partners with data owners to design and develop workflows and processes/procedures within the Master Data Repository tool(s)
  • Analyze impact of future changes in the master data environments. Work to proactively foresee, plan and lead MDM enhancements, implementations, operations & support
  • Work closely with all levels of the organization including: educating the business on master data issues and opportunities, communicating the impact on complex integrated business processes, and establishing the master data quality metrics and targets
  • Work with the business unit representatives (finance, sales comp, etc.) and IS to set strategic master data direction that will enable strategy and to resolve issues with respect to master data and ensure master data aligns with overall business unit objectives
  • Identify and leverage opportunities to continually improve the data quality, processes and standards for master data
96

Manager Sales Operations Resume Examples & Samples

  • Key contact for sales operations support of Sample Management in compliance with PDMA guidelines and Sun policies
  • Marketing material (collateral) fulfilment and inventory control
  • Manage day to day requests from SUN Fleet plan participants and manage Fleet vendor
  • Ad hoc request related to supporting sales force effectiveness
  • Work closely with vendors to assure quality, costs effective and timely delivery of products/services to our branded sales teams
  • Interface with marketing, sales, compliance, human resource, finance, and business development to support the various business functions and manages partnership relationship with internal and external suppliers/customers
97

Manager, Sales Operations Resume Examples & Samples

  • Minimum Bachelor's Degree in applicable field required (i.e. Economics, Finance, Business)
  • Detail oriented to ensure high quality output
  • Experience working in a sales or account management environment
  • Familiar with tools like salesforce.com (CRM), NetSuite (Billing) and advanced excel
98

Senior Manager, Sales Operations Resume Examples & Samples

  • Pipeline development, quality & hygiene, and visibility
  • Quota setting and management
  • Sales process optimization
  • Sales program implementation,
  • Recruiting and selection of sales force talent
  • Ensuring the highest levels of data quality and adherence to data standards and standard process
  • Achieve segment sales goals
  • Achievement of strategic objectives defined by company management
  • Executive presence – needs to engage at a peer level with not only Geo and Regional sales executives but senior customer executives as well
  • Persuasive teaming – needs to drive results by collaboration at a senior level with executive peers. Demonstrable experience at this level
  • 7+ years of work experience in sales operations, strategy/consulting and/or operations roles
  • Excellent analytical skills
  • Creativity, self-confidence, and flexibility
99

Senior Manager, Sales Operations Programs Resume Examples & Samples

  • Build strategic vision for Amazon Business Sales Operations Programs Management and planning platforms for new programs and and ensure design infrastructure and technology solutions are in-line and fully scalable with evolving business strategies
  • Leverage the platform and manage sales facing S&OP functions optimizing for sales
  • Communicating performance, articulating root-cause analysis and linking to specific improvement activities
  • Drive creation of quality initiatives, process change initiatives and other Lean initiatives to meet and exceed business plan
  • Provide strategic direction and implement strategic-planning process into Project requirements to drive sales attainment metrics for the business
  • Experience in B2B sales and operations
  • Experience managing demand and supply, project management, process improvement teams
  • A track record of successfully delivering results, starting up new services, and delivering projects on-time and within budget
  • Outstanding attention to detail; Exceptional problem solving & analytical skills
  • Strong verbal and written English language communication skills
  • Up to 10% travel required
  • Experience working in or with a complex organization
  • Exhibits excellent judgment
  • Has relentlessly high standards (is never satisfied with the status quo)
  • Is able to dive deep and is never out of touch with the details of the business or the technology
  • Has passion and convictions and the innate ability to inspire passion in others
100

Senior Program Manager, Sales Operations Resume Examples & Samples

  • Exposure to recruiting or performance management
  • Experience with Change Management
  • Organizational agility
  • Strong project and program management skills
  • 5 +years of experience in leadership development, consulting, team effectiveness and coaching
  • Thorough understanding of business to business sales
  • Demonstrated experience in building and maintaining strong partnerships at various levels within the organization
  • Skilled in leadership and development coaching
  • Strong understanding of management/leadership development and adult learning theories and their practical applications
  • Strong executive presence with senior leaders and abilities to influence at all levels within an organization
  • Track record of success establishing strong internal, cross functional relationships
  • Demonstrated advanced knowledge of and experience with budget management, including experience with financial principles,
  • Equivalent experience in lieu of degree
101

Senior Manager, Sales Operations Resume Examples & Samples

  • Lead, coach and develop a cross-functional team on; Strategic Initiatives, Frontline Engagement, Business Planning , Channel Efficiencies
  • Co-lead strategic initiatives with CLT from inception through post-execution
  • Develop and facilitate channel strategy, anticipate problems, recommend strategic action to mitigate, and uncover new opportunities
  • Provide recommendations that lead to strategic initiatives based on market opportunities
  • Manage channel communication strategy and publication (i.e. presentations, events, communications, etc.)
  • Lead team to provide timely data and insights on channel performance, trends, and opportunities
  • Lead efforts to monitors costs and drive strategic initiatives that improve efficiency while reducing expense
  • 5+ years of sales and sales operations experience
  • Strong business and project management, planning and organization, analysis, and execution skills -- resulting in track record of successful achievements
  • Ability to think strategically, formulate plans and articulate recommendations
  • Manager extensive cross-group coordination at all levels utilizing outstanding people skills
  • Opportunity management and a high sense of urgency to drive business outcomes
  • Demonstrated use of innovative yet analytical approaches to problem solving
  • Proven ability to develop and produce reports from existing systems and multiple sources, consolidate and analyze results, create comprehensive picture, and make/present informed recommendations
  • Excellent presentation and communication skills; ability to assimilate complex concepts and data
  • Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.)