Manager, Sales Operations Job Description
Manager, sales operations
provides business analytics (G Sheets/Excel, Salesforce.com, Tableau, Clari, Einstein).
Manager, Sales Operations Duties & Responsibilities
To write an effective manager, sales operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, sales operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist Sales Representatives and Sales Operations Coordinators with all sales systems technical support (SAP, Salesforce.com, Business Objects, Quikconnect)
Supporting process improvements and salesforce.com (SFDC) implementation
Identify and address improvement to the current Salesforce.com environment, added functionality, training, and support
Build reporting mechanisms in salesforce.com to accurately track progress for pipeline, forecast, open/closed deals, and booked
Evaluate and recommend integrated apps in salesforce.com and be the subject matter expert
Support and enhance the current CRM implementation (Salesforce.com)
Perform salesforce.com training and coaching
Process owner for Sales CRM - provide project leadership including tool development, enhancements, testing and execution
Analysis of sales business in the Americas in conjunction with the Vice President of Sales Operations and the Vice President of Sales
Improving leading indicator metrics to uncover previously unidentified and un-quantified business trends
Manager, Sales Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Sales Operations
List any licenses or certifications required by the position: APICS, PMP, CPIM, PMI, SFDC, ISM, CMA, CPA, MBA, BS
Education for Manager, Sales Operations
Typically a job would require a certain level of education.
Employers hiring for the manager, sales operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Finance, MBA, Marketing, Business/Administration, Education, Engineering, Management, Economics, Technical
Skills for Manager, Sales Operations
Desired skills for manager, sales operations include:
Excel
MS Access
Experience with budget management
SQL and related software packages
Forecasting techniques
Ability to analyze and prepare complex budgetary statements
SAP
Excel and PowerPoint
Salesforce.com
Tableau
Desired experience for manager, sales operations includes:
Maintaining reference data for commission purposes and supporting the commission calculation process
Coordinating and facilitating sales training programs
Proactively diagnose the analytical requirements of the sales organizations
Exposure to either the technology or travel industry, preferable GDS business
High level of commercial and business acumen
Self-motivation and ability to motivate others in creating joint efforts and achieving common goals
Manager, Sales Operations Examples
1
Manager, Sales Operations Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of manager, sales operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, sales operations
- Perform other duties as required by your manager in support of Sales Team excellence
- Act as the key interface in the business with GAM Systems and Operations teams
- Lead internal and externally focused systems/technology projects that support the Advisor Channel business
- Be responsible for all non-transactional sales support activities delivered to HP’s Customers, Channel partners and Sale Makers with Australia and New Zealand
- Be the go-to person in sales operations matters for the Sub-Region HP inc. General Manager/Managing Director and leadership team
- Management of a team of account and partner operations professionals
- Enterprise/Commercial account operations and support
- Support global account customers and inside sales for price catalogue usage and self-served electronic quotation and order logging
- Support of partners (distributors, resellers, retailers) for operational needs around onboarding and contracts, claims and partner compensation, sales and inventory data reporting to HP
- Drive transformation and standardization of processes in both end-user customer and channel business
Qualifications for manager, sales operations
- Ability and desire to thrive in a fast paced, unstructured environment
- Customer-first attitude with a focus on problem solving
- Knowledge of sales incentive compensation concepts, designs, and administration with ability to build sales, financial, or compensation models/scenarios a plus
- Support deal proposals
- Relevant experience in Sales/Channel or Finance Operations within the IT industry is preferred
- A minimum of 5 years of sales and delivery experience
2
Manager, Sales Operations Job Description
Job Description Example
Our growing company is hiring for a manager, sales operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, sales operations
- Support required SME reviews and input to each proposal where required, creating specific tailored strategies where required
- Generate and maintain program acquisition contracts and amendments within Contract Management System
- Generate and maintain all 3rd party program licenses and amendments within Contract Management System
- Vet IPS deal memos for consistency and accuracy of deal terms and ensure the necessary approval processes have been undertaken
- Initiate credit approvals, on-demand invoices, and collect necessary information from all 3rd party program licenses
- Initiate, create, and track IPS 3rd party digital deal memos and approvals and keep sales and legal consistently informed of the same
- Initiate, coordinate, track, and maintain various ad hoc reports (output deals, channel blocks, dubs accessed, dubs granted) and keep such reports up to date and present same to sales and legal
- Research, coordinate and resolve all ad hoc IPS 3rd party program license issues and/or sales client issues (i.e., credit, invoicing, delivery, and marketing matters)
- Research, track and access all foreign language materials necessary for sales
- Research discrepancy reports from finance to verify system and contract info and brainstorm solutions for systemic fixes
Qualifications for manager, sales operations
- Coordinating the organization changes within each internal client including planning, quotas, sales plans, organization changes, IC targets, teaming with Sales, Finance and HR staff
- Defining and overseeing improvements to internal client processes, systems and procedures
- Making recommendations and propose changes to operation policies and procedures
- Own weekly forecasting process, prepare for forecast calls, participate and run in forecast calls, represent during GEO calls as and when needed
- Manage end to end Quota setting process within defined timelines, CRF process
- Prepare for Weekly, Monthly, Quarterly business reviews
3
Manager, Sales Operations Job Description
Job Description Example
Our growing company is looking for a manager, sales operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, sales operations
- Drives the Sales Incentive Plan, ensuring that we administrate and run the plan timely and to a high standard
- Internal sales and client development support
- Supporting new deals, RFP response sales cycle, bid management and ultimately taking on sales deals through entire process to a winning conclusion
- The capability to generate new business from new offers or new logos
- Leads the deal process through development of Sales strategy, solution proposal, and deal closing for large opportunities
- Manages identification and generation of Sales opportunities and the cultivation of pipeline growth
- Effectively exceeds network and contacts to build and maintain an attitude of vigilance for opportunities
- Define and implement a framework for the cadence, tools, and processes for sales reps to be successful
- Work side by side with the Sales Director to make strategic recommendations on sales structure, segmentation and coverage, business planning, investment prioritization and productivity improvement
- Work with Finance to establish and manage key financial performance metrics, targets, and tracking processes to be used for performance measurement
Qualifications for manager, sales operations
- Partner with Channel and alliances business leaders to ensure they get proactive business insights
- Be ready to participate and engage in various corporate and APJ initiatives / projects, drive adoption and implementation
- Data driven, detail oriented, ability to manage and prioritize simultaneous responsibilities
- Position will be keen ability to understand and re-assess on a constant basis the day, week, and year’s priorities, and handle matters accordingly the ability to work in a team and communicate priorities and needs internally externally
- Demonstrated participation in process improvement initiatives or project management experience
- 10 - 12 years of experience managing large operations team (at least 5 years of team management/people management), preferred in the Sales Operations, Partner/Channel Operations/ Deal Desk functions
4
Manager, Sales Operations Job Description
Job Description Example
Our company is searching for experienced candidates for the position of manager, sales operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, sales operations
- Provides business analytics support to the field sales organization and to senior sales management
- Cooperates with the Marketing, Finance and other relevant departments for the definition of the sales
- Maintains accurate sales information database, manages customer account lists and maintains system
- Analyzes and identifies areas for improvement in cleaning and optimizing CRM (Salesforce) data, to reflect accurate, up-to-date, and precise performance data of the sales team
- Synthesizes clean data to generate leaderboards to enable VP Sales to manage and motivate sales team members, and to enable sales team members to address greatest client opportunities
- Proactively monitors and analyzes sales activities, results, gaps, and performance and assist sales leadership team in developing enhancement to ensure sales targets are met
- Leverages data, historical performance, call notes, and sales team feedback, identify unserved and underserved market categories and customer segments and assist in revising sales plan to enhance sales coverage
- Assists sales leadership to ensure accountability and adherence to updated sales plan
- Taps into CRM notes/details data/dashboards to identify sales improvement opportunities, translate into clear plans and expectations, and launch enhancement initiatives
- Supports the consistent implementation of sales initiatives
Qualifications for manager, sales operations
- Experience with SQL & SaaS (Preferred)
- Identify key initiatives and have a plan with deadlines to accomplish
- Coordinate new processes using Salesforce and establish goals
- Establish a cadence of reporting on projects consisting of establishing deadlines-You’ll be working in a fast-paced environment and you have stay on your toes!
- Engineering degree, with a management degree preferred with at least 15 years’ experience in Operations, Finance, SCM or Sales
- Experience in a similar industry will be advantageous
5
Manager, Sales Operations Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of manager, sales operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, sales operations
- Participate in establishing new product and marketing programs
- Analyze customer requests for new opportunities and report results to management team
- Prepare business intelligence reports including monthly sales agency commission report, sales and production buy plan forecasts on a monthly, quarterly and annual basis, cancelations, reorders by customer, out-of-stock, close-outs, and monthly competitive analysis reports
- Report sell through metrics and seasonal compilation of each brand (product sell-through performance competitive trends) on a monthly basis
- In collaboration with the Director of Global Sales, build seasonal and rolling 3 year revenue plans for each US and Canada Rep Agency through partnership and commitment from rep intelligence from retailers and industry sell-through data
- Identify and track SWOT analysis for territory and key retailers
- Facilitate the approval of sales terms exceptions by the Director of Global Sales
- Responsible for preparing the bulk forecast based on customer feedback
- Determine best format to communicate NBTA news and retail intelligence to our retailers
- Partner with Dealer Services, Credit and Rep Agency to ensure orders and bulks are reviewed and dropped for shipping to help NBTA to achieve for 97% RDD
Qualifications for manager, sales operations
- Understanding of business and financial management statements, analysis, and practices
- Ability to manage tasks independently to completion
- Potential Overnight travel required
- Partner with Dealer Services to communicate and execute wholesale service and promo initiatives
- Provide sales analytics to the Director of Global Sales, Marketing and Creative and Rep Agency that shape the overall brand strategies and marketing efforts to increase sales and drive overall brand performance for all wholesale partners
- Regularly attend regional trade shows and events to assist Rep Agency in selling NBTA brands, gather feedback and insights from retailers and customers and ensure the smooth operation of the trade show booth