Sales Operations Manager Job Description

Sales Operations Manager Job Description

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Sales operations manager provides salesforce.com administration, support and training including ongoing user management for Salesforce.com and other related tools.

Sales Operations Manager Duties & Responsibilities

To write an effective sales operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included sales operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain product and revenue analysis of existing customers to align forecast to actual reconciliation
Continually refine and review Sale’s process, forecasting methodology, and sales tools to support change and efficiency improvement
Develop and manage pricing models, sales templates and related tools
Direct and/or support efforts related to maintaining documented and structured pricing models
Coordinate the sales forecast, reconciliation, and planning processes across the sales organization
Oversee and refine business and financial reporting for sales, management, and finance
Develops and implements sales enablement strategies to generate incremental leads and manage them toward faster sales cycles and higher conversion rates
Develops the quantified approach to measuring sales operational execution of the Business Development Analyst (BDA) team regarding forecast accuracy, health check and turnover completion/documentation, opportunity qualification form creation and accuracy
Leads the enforcement of sales operational execution for the team and accept accountability for team performance on sales operations tasks
Leads a team initiative to document BDA best practices and create/maintain a team repository of BDA example documents, standard template documents, RFP responses etc

Sales Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Sales Operations Manager

List any licenses or certifications required by the position: APICS, PMP, CPIM, PMI, SFDC, ISM, CMA, CPA, MBA, BS

Education for Sales Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the sales operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Finance, MBA, Marketing, Business/Administration, Education, Engineering, Management, Economics, Technical

Skills for Sales Operations Manager

Desired skills for sales operations manager include:

Common business applications
Retail merchandising and brand presentation
Dealership service operations
Excel
Salesforce.com
Sales systems and tools
Salesforce.com reporting and dashboards
Tableau
Implant Direct’s core products via successful completion of Sales Effectiveness training program
Industry trends and competition

Desired experience for sales operations manager includes:

Experience in a sales operations role that includes analyzing data / metrics, conducting gap analyses, creating process maps, developing action plans, and leading cross-functional efforts
Worked for high-growth technology-driven companies
Former Sales Management background preferred but not require
Coordinates the onboarding and training of new BDA team members
Creates reporting mechanism to escalate BDA issues and act as their voice in senior sales meetings
Analyze business processes and collaborates with sales, technical support and operations to identify opportunities to streamline processes and measure results

Sales Operations Manager Examples

1

Sales Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a sales operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for sales operations manager
  • Act as a liaison/partner between the Sales team and other internal customers, improving collaboration at all phases, from pre-sale to sale to post-sale
  • Work closely with Sales Management and Financial Analysts to address sales agreement issues or concerns and to ensure timeliness of sales agreement review
  • Identify opportunities and weaknesses within sales regions and/or territories and make proposals to create value and increase operational efficiency
  • Work effectively with internal support departments (Marketing, Product Development) to develop effective sales strategies that promote sales to new and existing customers
  • Work closely with Marketing to create, implement and track successful marketing campaigns that maximize Implant Direct’s visibility with external customers, decision makers, and professional industry organizations
  • Attend conferences and professional association meetings and promote Implant Direct product solutions and brand to increase leads and drive sales
  • Generate ad-hoc reports and dashboards analyzing KPI’s and CRM effectiveness and metrics
  • Manage and direct transactional environment for sales administration
  • In charge of all ordering and purchasing tools (Unleashed, Brandscope, Vend )
  • Conduct analysis of product trends and P.O.S
Qualifications for sales operations manager
  • Demonstrated ability to simplify complex problems and explain process to combat those problems
  • Ability to successfully manage multiple priorities and multitask
  • Professional presentation and comm
  • Bachelor’s degree and at least 10 years of sales administration
  • Able to make decisions within guideline set out, make decisions on a timely basis
  • Build good relationships with landlords and developers manage collaboration to develop business further with those partners
2

Sales Operations Manager Job Description

Job Description Example
Our growing company is looking for a sales operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for sales operations manager
  • Build strong operations management culture delivering against KPI, SLA with high quality
  • Building transparent operations management culture & dashboards to reflect backlog, identify issues proactively (quality assurance process), backlog management etc…
  • Provide inputs and collaborate with business partners, CoE operations team and business partners to drive process improvements and automation
  • Participate and contribute in projects/initiatives for process transformation
  • Collaborate and share best practices across GEO’s
  • Responsible for building strong partnerships with our GEO partners, allowing the shared services to support the various changing business priorities
  • Develop formal reporting packages for sales effectiveness and productivity
  • Report on the pipeline generation needs and variances for each team
  • Manage third party vendors as and when required
  • Tracks data and creates reports regarding market conditions, sales results, team earnings
Qualifications for sales operations manager
  • Be ready to work on various core sales operation like, Order bookings tracking, quotes tracking
  • Bachelors or equivalent degree from an accredited university
  • Help get this new business launched and find creative ways to develop performance metrics
  • Outdo your personal production goals for this brand new business unit
  • Train your team on policies and procedures to be the best they can be in this innovative role!
  • Minimum of 5 years Sales Operations experience in a related technology field
3

Sales Operations Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of sales operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales operations manager
  • Act as a liaison to sales and marketing team to deliver promotional packages each month to new business targets
  • Assist in launching new clients by helping account executives attain creative tags, 3rd party set in atlas or dart, internal systems, CRM, etc
  • Diligent, consistent attention to detail and management of administrative aspects of job
  • Maintain in-depth understanding of company technology, products and services
  • Service Prioritization during times of product shortages through interfacing with our Integrated Business Planning and Customer Services teams
  • Help with Service Request resolution if necessary during peak periods
  • Responsible for publishing standard reports to document management
  • Prepares presentations and reports to support sales conferences/meetings
  • Assume the role of data and business expert on specified subject areas
  • Manages and reports order/revenue activity and information regarding sales
Qualifications for sales operations manager
  • Must have excellent communication and interpersonal skills and experience integrating the requirements of various departments/ stakeholders
  • Willing to work flexible hours to support APJ, Americas and EMEA
  • Working experience on SFDC, Oracle 11i is desired
  • MS Office suite is desired
  • Manages day to day sales operations for assigned Sales teams
  • Candidates with at least 3+ years of work experience in highly analytical role
4

Sales Operations Manager Job Description

Job Description Example
Our growing company is looking for a sales operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales operations manager
  • Manage and report on IT projects and solutions
  • Act as interdepartmental liaison for sales dept
  • Closeouts- Develop plan and strategy for selling closeouts through the retail channel on an as needed basis determined by LFI
  • Forecasting- Teach, follow up, and hold retail reps accountable for forecasting timeliness and accuracy to anticipate inventory issues and ensure timely and accurate delivery of correct product to retailers
  • Act as resource for retail reps to obtain bid pricing, DDO pricing, and opportunity buys (markdowns)
  • Sales Training- Assist Director of sales in hiring and training of new field sales personnel when applicable
  • Creation, implementation, and analysis of Sales programs within the sales channel
  • Work closely with marketing to determine correct amount of MDF spend for applicable customer in channel
  • Assist in identifying and the allocation of organization resources to target market segments with high potential for long-term growth and profitability
  • Directly support sales efforts to large and strategically important customers
Qualifications for sales operations manager
  • Experience in translating goals into tactical actions
  • The role has a direct impact on the financial success of the businesses as measured by DSO, Gross Margin and ROS and has a contributory impact (as part of the Management Team) on the overall achievement of business goals and objectives, Sales, Operating Profit, Days’ Inventory On Hand, growth, Productivity and Reduction of Non-Conformances
  • A high level of curiosity and demonstrated success in process improvements
  • Someone who is highly detail-oriented and analytical and has strong communication skills
  • The ability to organize large amounts of data and communicate actionable insights to all levels in the business
  • Bachelor's Degree in Chemist, Earth Science, or related science or equivalent industry experience in lieu of degree
5

Sales Operations Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a sales operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for sales operations manager
  • Develop and assist the sales team in creating sales proposals, including power point and prep work for client visits
  • Work with internal development team in the creation and accuracy of reporting dashboards
  • Direct timely and accurate sales org systems maintenance, enhancements, reporting and data visibility/predictability initiatives to provide accurate tracking and increase visibility
  • Assist with the maintenance of the NHA Customer Relationship Management software so that it is up-to-date and accurate
  • Assist in creating and modeling of sales and compensation plans for the sale organization
  • Quarterly Business Reviews (QBRs) – Work with sales and sales operations to prepare quarterly business reviews
  • Pipeline Management – Standardize methods for measuring pipeline quality and provide transparency and insight to sales managers
  • Territory Analysis and Quota-Setting – Support the annual sales planning process by providing the necessary data and tools to analyze bookings history and rebalance territory definitions
  • Sales Performance – Leverage Sales Ops/Sales Finance to define and consolidate performance metrics (quota performance, activity management, pipeline creation and quality, forecast accuracy)
  • Partner with Marketing to assure the needs of the sales team are well represented and understood prior to the development of sales collateral and sales events
Qualifications for sales operations manager
  • Creates and sustains ongoing forums that encourage two-way communication opportunities
  • Must be able to work in an office environment primarily
  • Bachelor's degree in Information Technology or - Business (preferred) and 7 - 10 years sales ops experience with mobile phone industry
  • An innovative and resourceful problem solver with a strong entrepreneurial bent
  • A minimum of five+ years progressive business experience
  • Demonstrated success working with and presenting to leadership

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