Director, Sales Operations Job Description

Director, Sales Operations Job Description

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Director, sales operations provides training and education to internal and external customers on sales tools, products, processes and other systems.

Director, Sales Operations Duties & Responsibilities

To write an effective director, sales operations job description, begin by listing detailed duties, responsibilities and expectations. We have included director, sales operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Prepares Sales Activity reports, Non-Returning Advertisers report, Pacing Report, Upfront Rollups and various upfront and scatter analyses
Plays key role with the implementation and ongoing development of Dealmaker business application and extensions
Brand lead in resource allocation regional focus
Actively partners with and influences internal and external stakeholders and/or suppliers at the VP and SVP level on a regular basis
Drives multi-year strategies and initiatives at the regional/global/business group level by exercising some governance oversight in areas (e.g., key policy decisions, resolution of high impact issues, site selection, new product introduction)
Responsible for creating market sizing and prospect lists for AVP of Marketing and Sales Ops
Responsible for developing all sales presentations including consistent value proposition and product information
Coordinate with data analytics to build sales messaging and story around the final data analysis
Partner with sales to ensure contract review is executed in a timely manner
Understand changes and initiatives in healthcare and how we can capitalize on them, or the impact they might have on us

Director, Sales Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Director, Sales Operations

List any licenses or certifications required by the position: APICS, PMP, S&OP, IBF, CSCMP, CPIM, PMI, GB, CSM, CI

Education for Director, Sales Operations

Typically a job would require a certain level of education.

Employers hiring for the director, sales operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in MBA, Business, Business/Administration, Finance, Marketing, Education, Management, Engineering, Technical, Economics

Skills for Director, Sales Operations

Desired skills for director, sales operations include:

Excel
MS Access
SFDC
PowerPoint
Company products
Card payments industry
Internal organizational process and procedures
Its products
Services and technologies
B2B sales and marketing processes

Desired experience for director, sales operations includes:

A track record of success in Sales Operations for an enterprise software company
Strong knowledge of Saleforce.com CRM systems and accompanying reporting and analytical tools
Deep understanding the enterprise sales forecasting and reporting process
Hands on manager that enjoys developing talent
Experience in developing process and systems that directly create customer satisfaction and loyalty
Solid understanding of engineering/technical, financial, sales, and marketing processes and objectives, as related to systems and process development

Director, Sales Operations Examples

1

Director, Sales Operations Job Description

Job Description Example
Our company is hiring for a director, sales operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director, sales operations
  • Responsible for all sales reporting and pipeline management for AVP of Marketing and Sales Ops
  • Partner with product to ensure value proposition is developed and communicated correctly and then worked into the sales presentations
  • Key deliverables and responsibilities will include leadership to the team and across the department, operational strategy and the management of department metrics, and operational processes
  • Proactively monitors and identifies opportunities for process improvement
  • Areas of responsibility
  • As lead for the Xfinity Home Business Unit, define the strategy for the divisional inbound sales channel to meet the goal for budgeted connects for Xfinity Home Security
  • Manage and be accountable for the inbound sales centers in the Northeast, Central and West Divisions to deliver the mutually agreed XH connect goals
  • Identify opportunities to enhance sales performance in the inbound sales centers and facilitate the creation and provision of process documents, sales aids, training material and other business updates that support sales performance
  • Ensure that suitable sales incentive programs are in place to promote the desired sales performance in the centers
  • Track the performance of the centers weekly, monthly and quarterly, summarize results for Xfinity Home leadership and divisional partners
Qualifications for director, sales operations
  • Understands and supports executive decision support function
  • Provides relevant insights for cadence driven processes enabling business focus, sales execution, and transparency
  • Bachelor’s Degree require, Master’s Degree preferable
  • Demonstrated understanding of key sales performance metrics and processes (pipeline, forecasting, demand generation)
  • Ability to work in a dynamic, fast-paced environment, with the ability to manage multiple projects simultaneously
  • Identify opportunities for performance enhancement, communicate strategies for improvement to divisional partners, obtain their buy-in and develop programs to drive performance enhancement
2

Director, Sales Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of director, sales operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for director, sales operations
  • Sales Administration duties include administrating the Licensed sales team, managing commission programs, developing/communicating sales programs, definition and management of customer discount programs, developing / maintaining sales-related policies / procedures
  • Provide direction to the Collateral Department which encompasses catalog production and post production updates, photo studio, digital image creation and apparel sample production
  • Manage the activities and performance of a team of sales operations professionals to meet and exceed goals
  • Manage a team of 10 people responsible for the support functions essential to sales force productivity
  • Coordinate sales forecasting, planning, and budgeting process used within the sales organization
  • Understand the entire process and work flow of the sales processes, proactively identify opportunities for optimizing and automating manual processes
  • Monitors the sales teams’ compliance with required standards for maintaining CRM data and other sales applications
  • Working with key department leaders, managers and Sr
  • Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
  • Support the implementation of enabling technologies, including CRM, to field sales teams
Qualifications for director, sales operations
  • Must have an Undergraduate degree or equivalent (MBA preferred) with a minimum of 10 years of experience in Sales operations, of which a significant part of includes call center operations
  • Minimum 8 years prior experience in a management or leadership position
  • Familiarity and experience with spreadsheet software, general computer skills, preferred
  • 10 years relevant professional experience in sales operations and/or sales management
  • Excellent communication, interpersonal, collaboration and consultative skills
  • Ability to influence through clear presentation and communication of complex data analysis
3

Director, Sales Operations Job Description

Job Description Example
Our growing company is hiring for a director, sales operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director, sales operations
  • Deal Desk and Administrative Programs – Responsible for the cross-functional deal desk program that analyzes non-standard deal requests
  • Management of 6 Analyst Sales Operations Team
  • Development and Production of Sales Performance Reporting and Analytics
  • Sales Engineering Performance Optimization
  • Sales Tools/Process Development & Refinement
  • Partnership and Support of Field Based Sales
  • Development of Sales Effectiveness Curriculum
  • Management of Sales Incentive and Recognition Programs
  • Sales Compensation Strategy and Management
  • Sales Playbook Development
Qualifications for director, sales operations
  • Self-motivated with demonstrated strengths managing multiple projects simultaneously in a fast-paced, changing environment, and driving them to completion with limited direction
  • Assisting in developing and implementing strategic sales plan
  • Finance knowledge and market research experience (working experience with research firms)
  • Experience working with major logistics firms regionally/globally, Electronic ODM/OEM’s and consultancy firms
  • Good technical writing skills analytical skils
  • Professional services experience, working with clients on solution design
4

Director, Sales Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a director, sales operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for director, sales operations
  • Collaboration with partner organizations such as Finance, Marketing, Sales Support and Product Management
  • Optimize oneCRM usage
  • Manage administration of Client Satisfaction, Client Segmentation, sales training
  • Sales Processes Develops and maintains a deep understanding of LIS sales processes, tools, customers, and the industry as a whole
  • Identify opportunities to improve new hire success ramp
  • Manage Sales Operations team to ensure a consistently high level of service to Sales team and other internal customers
  • Oversee Sales Operations team time allocation
  • Track and assess team and individual performance
  • Motivate, coach and serve as a role model within Sales Operations team according to competencies
  • Attract new talent as needed to continue Sales Operations team development
Qualifications for director, sales operations
  • Must have at least 2 years of experience managing a sales operations team
  • Must be an exceptional manger that has demonstrated ability to lead teams, promote team-based behaviors, fostering cultural change and results orientation
  • Significant experience working within Sales roles and/or in the direct support of Sales
  • Strong understanding of cable/telecommunications in terms of products, market dynamics etc
  • Experience with and the strong understanding of Sales Compensation
  • Strong interpersonal skills and an ability to work collaboratively across Regional and Headquarter teams
5

Director, Sales Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of director, sales operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for director, sales operations
  • Update senior leaders and prepare and deliver internal presentations relating to Sales Team performance
  • Define, procure and integrate all data sources into daily operations
  • Maintain the integrity of the data architecture plan for sales
  • Accountable for the quality and cleanliness of data
  • 6-8 years experience in an Ad Sales environment with both digital and linear / cross screen products with the ability to create framework for potential market launch
  • 3-6 years experience managing teams, preferably comprising diverse disciplines including marketing, design and technical resources
  • Responsible for sales and operational management of “work at home” Contact Center Sales Teams
  • Will lead the transformation of the new hire training program end to end
  • Set goals and motivate a remote workforce to exceed targets
  • Requires the execution of results-focused initiatives that contribute to exceeding customer expectations, financial quality, work processes/production, productivity and employee satisfaction
Qualifications for director, sales operations
  • Ability to work in support of multiple teams
  • Willingness to travel approximately once per month
  • Supports the sales team internal business planning process, ensuring customer lead times are met, specifically focused on leading direct reports to execute with excellence against promotional and shopper marketing requirements
  • Owns the tactical execution of promotions, displays, and all other support elements that meet customer requirements
  • Applies product, retail, and marketplace knowledge and trends to integrate internal strategy and planning with customer needs in order to support the sales organization in delivering annual results
  • Monitors and reports on trade promotion effectiveness based on teams’ deliverables versus plan, budget and sales results

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