Manager, IT Infrastructure Resume Samples

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C Wintheiser

Cyril

Wintheiser

476 Hallie Shores

San Francisco

+1 (555) 256 8280

476 Hallie Shores

San Francisco

Phone

p +1 (555) 256 8280

Experience Experience

Houston, TX

Manager IT Infrastructure

Houston, TX

Lubowitz Inc

Houston, TX

Manager IT Infrastructure

Provide leadership and assistance to departmental staff
Responsible to provide timelines and other project documents in a professional manner
Manage the relationship with our suppliers
Drive automation to reduce manual tasks and improve efficiency
Drive technology and security improvement for the global infrastructure
Duties and Responsibilities are may be changed at the discretion of IT Executive Management
Manages vendor relationships that fall within the services/support for which the department is responsible

San Francisco, CA

Manager, IT Infrastructure

San Francisco, CA

Schaefer LLC

San Francisco, CA

Manager, IT Infrastructure

Ensure vendors and managed services providers are providing optimal value to REI
Reviews and evaluates the team's work and prepares performance evaluations
Creates, maintains and/or contributes to the definition and documentation of any IT standard or service catalog item under teams purview
Leads efforts to improve processes and meet strategic goals, both within the team and across IT groups
Develop team, technology and process roadmaps
Ensures team follows IT processes including Change & Release management
Oversees server performance and capacity by monitoring, alerting and reporting

present

Dallas, TX

Senior Manager, IT Infrastructure

Dallas, TX

Simonis Group

present

Dallas, TX

Senior Manager, IT Infrastructure

present

Helping and mentoring individual contributors to perform day-to-day activates along with coaching them for career development
Lead infrastructure-related change management initiatives; ensure use of industry best practices and compliance with SOX / COSO framework
Develops operational standards and implements storage management best practices
Provide technical leadership in the areas of systems administration (Windows/Linux), Storage Administration, and server patch management
Provides 24x7x365 on-call support and incident management
Working with management to prioritize infrastructure projects and present solutions for maturity and scale
Effectively manage the Team, providing leadership, direction, guidance and mentoring

Education Education

Bachelor’s Degree in Computer Science

Kean University

Bachelor’s Degree in Computer Science

Skills Skills

Possesses strong product/technology/industry knowledge
Ability to manage in a matrix environment
Work with the Department Head to establish and monitor key metrics to measure the availability, capacity, and performance of the infrastructure
Supervises and coordinates the day-to-day activities of delivery staff in an assigned region. Develops work schedules and monitors work flow to achieve established goals & objectives
Monitors employees' performance and provides ongoing feedback to the individual. Aids in each individuals development by enabling employees to participate one-on-on, on-the-job, classroom, and computer-based trainings
Ability to lead, motivate and direct a workgroup
Interacts with team on a regular basis. Acts as the primary conduit for organizational and corporate communication. Ensures team is aware of ongoing initiatives or upcoming changes
Working knowledge of Compute – Cisco UCS & Virtualization – VMware
Ability to influence others to achieve results
Review and analyze the effectiveness and efficiency of existing

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Global Manager It-infrastructure Services Resume Examples & Samples

Manage a Global Team consisting of on and offshore resources
Responsible for Network, Windows, Store and Security Infrastructure across all International Countries
Responsible for the design and implementation across Infrastructure and Security platforms across global markets working alongside the US teams
Drive compliance of corporate IT security standards and policies within the International Countries
Liaise with the US team and Security Management to review and ensure corporate standards and policies are established and implemented in all International countries and all future projects are security minded
Work with internal and external auditors to ensure that our corporate security and compliance policies and procedures are adhered to and maintained globally across all markets
Perform security reviews both in the countries and IIS to support compliance
Communicate with International country business stakeholders to ensure Infrastructure and Security meet the requirements for the business for the forthcoming years
Liaise with International IT Country Directors to ensure that service SLA’s are maintained and projects are implemented on time and within budget
Maintain a good relationships with all International Countries
IT and Project Management of Global initiatives including DCF submission, project justification, project management, budgets, concept, product analysis inc. cost analysis, design, implementation, training and support across Infrastructure and Security
Responsible for all new Global Markets IT Infrastructure establishment and expansion
Responsible for Global WAN infrastructure including contract negotiations, design, implementation management and vendor selection
Management of Infrastructure Analyst Team including hiring, career development, appraisal writing, objective setting and team motivation
Report back to senior management on project status, budget and timelines, security issues and any other priority items
Presentation to senior management for future projects and budget requests
Review and cost analysis of technologies to save/enhance current and future business requirements
Manage the Provide 3rd Level Support team for all International Countries across Infrastructure and Security Platforms on a 24/7 basis
Liaise with our onsite/offshore outsourcing partners to ensure the level of support given to the countries meet defined SLA’s
Manage vendor relationships ie. AT&T, Cisco, Motorola
Global Large Enterprise Experience desired
Demonstrated ability to coordinate and work effectively with senior management
Strong leadership and project management skills working across complex tight deadline projects
Demonstrate ability to manage and resolve conflict
Demonstrate ability to understand and explain technical issues to colleagues and users
Demonstrate ability to communicate goals and objectives to IT department members
At least 5 years management experience within a Retail environment
Strong Retail knowledge
Demonstrable Technical understanding of
Cisco CCNP(Network)
Cisco CCSP (Security)
MCSE
PCI and SOX and General Security
MS Windows and Citrix environments
At least 8 – 10 years in the field of Information Technology

Manager, IT Infrastructure Resume Examples & Samples

Researches, plans, architects, implements and continually improves TEGNA’s on premise and cloud-based infrastructure platforms
Manages multiple complex projects simultaneously
Works closely with Security and Infrastructure teams to ensure secure, reliable and supportable environments
Works with business owners to understand needs, predict capacity and deliver scalable, dynamic, cost-effective solutions with agility
Maintains a broad knowledge of vendor and managed service solutions
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends and recommending system improvements
Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
Reacts to change productively and handle other essential tasks as assigned

Manager, IT Infrastructure Services Resume Examples & Samples

Manage the overall Service desk activities, including the service desk supervisors. Advise management on situations that may require additional client support or escalation. Act as a further escalation point for the service desk supervisors. Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues
Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization
Determine root cause of issues and communicate appropriately to internal and external customers to senior managers on any issue that could significantly impact the business
Develop Service and Business Level Agreements to set expectations and measure performance. This includes onboarding global application
Take on a wider customer service role - Communicate and coordinate IT-related issues and activities between IT Services and various user communities. Provides leadership for communications standards and methods across IT Services. Manage process for communicating outage/emergency activities to the organization
Attend Change Advisory Board meetings
Manage vendor relationships as it depends on daily operational needs. PO review and approval responsibility
Provide data and reporting of KPI’s and trends in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement
Review survey feedback to improve services, tools and support experience. Keep confidential all applicant, client, and verification and company proprietary information. Develop effective and workable framework for managing and improving customer IT support in the organization

Senior Manager, IT Infrastructure Resume Examples & Samples

Responsible for the day to day direction and management of the onshore and offshore team that manages a 11PB storage environment consisting of EMC and Pure storage platforms
Principal contributor in the design and architecture of the storage infrastructure
Defines storage strategy and builds technology roadmaps
Responsible for managing Storage as a Service, evaluating the cost of on and off premise storage platforms
Develops operational standards and implements storage management best practices
Responsible for technology lifecycle management and refreshes
Proactively reviews performance and capacity of the storage area infrastructure to ensure efficient and effective use of all storage resources
Leads business critical storage projects
Approves designs and cost estimates for storage-related projects
Responsible for the quality, schedules, performance and timeliness of delivery of service request commitments
Oversees the restoration of business critical service outages
Continually refines service restoration protocols and processes to ensure the highest level of responsiveness in restoration situations
Participates in highly critical day-to-day operational issues and the resolution of complex issues
Ensures that license and audit compliance is maintained
Defines and manages KPIs and SLAs
Responsible for performance management and skills development of technical team members
Defines a yearly strategy to meet the growing business needs
Excellent ability to mentor and cultivate staff
Experience implementing ITIL concepts
Experience defining and adhering to SLA’s
Defines annual goals for team members
Provides 24x7x365 on-call support and incident management
10+ years leading and managing enterprise infrastructure technical teams, particularly in the area of storage management
Extensive experience managing EMC storage platforms and management tools
Experience managing solid state arrays and object storage platforms highly desirable
Experience managing storage in a cloud environment desirable
Extensive experience architecting and managing storage solutions
Extensive experience in the area of capacity management including defining and producing capacity reports
7+ years administering EMC storage platforms
7+ years building and developing technical resource skills-sets
7+ years managing and developing vendor relationships
Demonstrated success of establishing, managing, and maintaining effective working relationships at the senior management level, internal and external to an organization
Bachelor’s degree (or international equivalent) in Computer Science, Business or related area required
ITIL V3 Professional certification a plus
Experience working with offshore teams a plus

Manager, It-infrastructure Projects Resume Examples & Samples

Lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Plan and manage scope, schedule, and budget for defined deliverables in accordance with IT project management standards. For operations/application maintenance: Plan and manage to defined service level agreements at agreed upon budgets
Lead and manage IT projects and associated system integrators to deliver projects of medium to high complexity
Evaluate performance and provide coaching for IT personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees
Prepare and manage budget for area of responsibility

Senior Manager IT Infrastructure Resume Examples & Samples

Monitors and improves the effectiveness and efficiencies of IT infrastructure services
Provide overall direction to any person assigned to support or deliver the IT infrastructure services. The majority of these people are contract support through an outsourcing agreement which may include working with up to 50 different resources supporting the Astellas IT infrastructure
Provide High Level Engineering Support for Incident Management and Project Management
Hardware, Software and Services Lifecycle Management
Operational Readiness for New Project Integration
Support of Facilities Take-On, Shutdown, Expansions and Moves
Assesses the capacity of Astellas contractors/outsourcer and help guide them to improve the delivery of IT infrastructure services
As a Infrastructure System Owner, participates in change management to ensure good controls surrounding IT assets and process documentation
Ensure that all defined, agreed upon IT architectural governance methodology, standards, and practices are understood and followed by all parties
Work with Astellas business and the CRM team to define and deliver IT solutions that address business requirements, concerns and compliance items
Evaluate, Recommend and Support commercial decisions regarding IT Services as it relates to budgetary constraints and business goals
Involved in establishing and enforcing IT infrastructure & Application standards surrounding hardware and software to insure the best practices are followed for each service
Provide oversight for Capacity Management to match the needs of the business
Review the key metrics to identify Continuous Improvement opportunities of the IT infrastructure services
Develop and advise direct reports in their career development where applicable
Provide input and manage infrastructure project & operational budgets
BA/BS degree or equivalent
10+ years relevant experience, or 7 years with Master's degree
Must be able to spearhead and lead major infrastructure project initiatives including Windows migrations, office re-locations, etc
Must be technically astute with experience in multiple mainstream technology functions including application hosting, network access methods, voice over IP, conferencing technologies, virtual machines, large data storage environments, large-scale desktop management and messaging
Experience with the ITIL framework and ways of implementing it as part of the operations
Experience with project management
Experience with Pharma Industry and Legal Hold Processes
Experience in managing and/or interfacing with outsourced organizations
Demostrate Experience with Current SQL Database and Sharepoint Services
Proven track record in successful project delivery (must be able to elaborate on)
Ability to manage others through influence
Must be a team player and excellent collaborator
Must be viewed as credible by the customer organizations supported
LI-SE

Senior Manager IT Infrastructure Resume Examples & Samples

Position will lead a team of managers and architects responsible for providing distributed computing services, including virtualization, server platforms, and storage
Drives IT solutions that meet business needs, balanced with a pragmatic and integrated approach to the design of technology
Responsible for developing technical and service-delivery strategies that meet long-term business objectives
Identifies and implements process improvements, automation, or technology that continuously improve efficiency and service delivery
Responsible for ensuring deliverables are on time and within budget
Provides infrastructure support for Raymond James, including corporate headquarters, retail branches, operational centers and other locations
Manages vendor relationships
Leads others in the application of approved project management (SDLC) tools and processes to ensure that projects are successful
Remains up to date on key technology, business, and industry trends
B.S. in Computer Science, MIS or related degree, and a minimum of ten (10) years of related experience in a large enterprise environment
Five (5) years of management experience required
Experience as a manager of managers preferred
Expert-level knowledge and experience of virtualization (VMWare, Hyper-V, KVM, OVM), enterprise storage, and server operating systems (Windows, Linux) running on Intel servers
Experience mentoring and managing a strong infrastructure team that is capable of supporting a dynamic, large scale environment
Experience with hardware and software for networking, distributed computing, virtualization, large-scale, high-performance storage systems, operating systems, databases, telephony, and cloud computing
Experience with complex problem solving, project management, service orientation and time management, with the proven ability to drive technology projects to completion
Ability to interact and communicate effectively across all levels of the organization
Ensures customer solutions, practices and procedures are carried out and achieve their objectives
Interacts with others in a way that promotes openness & trust and gives confidence in one’s intentions

Manager IT Infrastructure Resume Examples & Samples

Position will lead a team of virtualization, server, and storage engineers/administrators
Responsible for ensuring deliverables are on time and within budget and holds organization accountable for attaining goals and objectives
Provides infrastructure environment for Raymond James organization including corporate headquarters, retail branches, operational centers and other locations
Manages vendor relationships that fall within the services/support for which the department is responsible
Assesses how technologies can best streamline processes and/or add business value
Drives IT solutions to ensure they meet the business needs, balanced with a pragmatic and integrated approach to the design of technology
Understands and applies enterprise wide thinking to individual departmental requests for IT investments to ensure end-to-end process and data integration are achieved
Leads projects to successful completion as defined by predetermined project success criteria including those established by the business, capital expenditure and budget requirements
B.S. in Computer Science, MIS or related degree and a minimum of seven (7) years of related experience including management or leadership experience preferred
Experience with VMWare, Storage Management, Server Hardware (Cisco, HP) and OS (Windows, Linux)
Builds a cohesive team, and develops structure & direction to meet or exceed customer needs
Ensures customer perspective is driving force behind business decisions and activities
Builds strategic partnerships within the organization to collaboratively execute business goals

Manager It-infrastructure Projects Resume Examples & Samples

Operate utilizing standard processes as defined within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable top quartile cost and performance levels
Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis
Maintain current business knowledge/acumen, including application of technology solutions to deliver business results

Manager IT Infrastructure Resume Examples & Samples

Plan, direct and coordinate activities of departmental technology projects to ensure that goals or objectives of projects are accomplished within prescribed time frames and funding parameters
Has overall responsibility for planning, directing and coordinating activities pertaining to technology projects for a given business unit
Responsible to provide timelines and other project documents in a professional manner
Work closely with the assigned user community (and through business technologists) to determine how technology might assist in addressing its needs, and then translates these needs into system requirements and design specifications
Understand how to leverage applications for competitive advantage
Manage a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business needs, partly by capitalizing on emerging technologies and partly by adapting technologies to the needs of the customer
Create strategy for products within the assigned vertical and translate that strategy into a product roadmap. The roadmap identifies the major areas, which are then detailed out as specific actionable requirements, making sure that the right features are built in the right order and at the right time
Ensure proper communication with the business ensuring that internal customers participate, drive many elements of this strategy and mediate competing needs among stakeholders Work with the Senior Manager of the Business Intelligence Group (BIG) to find solutions to conflicting ideas and priorities while making progress on strategy and while keeping everyone satisfied
Work with the BIG Team and the Network Team to identify product improvement opportunities (based on problem management analysis). These will be prioritized with the business in conjunction with enhancements etc
Work with product vendors to ensure visibility of problems identified above and/or enhancement opportunities
Identify new product development opportunities where solutions do not exist in the market
Work with business partners to review and screen products and vendors as needed
Provide subject matter/domain expertise within the assigned vertical
Any and all duties assigned
Understand all aspects of the network for voice and data and ensure safe levels of capacity are in place to prevent and detect all unwanted results
Promote a work environment where employees feel valued, appreciated and involved
Demonstrate and maintain effective communication with all Team Members
Enhance and maintain IT Division standards and encourage refresher training to maintain Team Members’ competency levels
Provide leadership and assistance to departmental staff
Maintain strict confidentiality at all times on all matters
Interact with department and Company Team Members, management, and contractors professionally and positively
Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications
Adhere to Company policies and procedures and comply with the Code of Conduct
Remain well-mannered and well-groomed as per department and Company standards at all times
Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
Clean and tidy the office and participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible
Duties and Responsibilities are may be changed at the discretion of IT Executive Management

Senior Manager, IT Infrastructure Resume Examples & Samples

Working with management to prioritize infrastructure projects and present solutions for maturity and scale
Analyzing technical and serviced based solutions and provide cost-benefit analysis for proposals
Managing external vendor relationships including contract negotiations, RFP's and statements of work
Managing business continuity and recovery of company’s information systems, including needs analysis, design, plan development, implementation and documentation
Systems administration, maintenance, back up, restoration and performance optimization in conjunction with external support vendors
Managing the company’s development, deployment and execution of controls and defenses to ensure the security of company technology and information
Analyzing business needs and establish priorities for protection of critical systems and operational policies
Establishing and implement appropriate standards and criteria for hardware, software, email and web firewall, access and encryption requirements, evaluate potential business impacts from security breaches and provide strategic and tactical guidance to business decision-makers
Coordinating with internal partners on projects and systems needs
Providing effective leadership and mentorship to the IT infrastructure team
Acting as a consultant to the organization's leaders and offering a strong service-oriented approach

Manager, IT Infrastructure Resume Examples & Samples

Motivates team to deliver projects and services on time, on budget and exceptional customer service
Provides leadership and oversight ensuring systems are highly available and performing at optimal levels
Ensures team follows IT processes including Change & Release management
Executes the strategic direction and goals of the Company, IT Division and Team
Ensures the timely and effective resolution of service disruptions
Serves as an escalation point for technical issues and conflict resolution
Ensures team members are highly knowledgeable and properly trained in the technologies and services they support
Ensures team maintains up-to-date security and compliance training
Provides team priorities and direction for various projects and daily activities
Reviews and evaluates the team's work and prepares performance evaluations
Maintains a focus on appropriate team member development, recognition and work-life balance
Develops healthy relationships with Peers, Divisional IT Leadership, and the IT Community at large
Ensure vendors and managed services providers are providing optimal value to REI
Oversees server performance and capacity by monitoring, alerting and reporting
Ensures technologies are designed and built with appropriate high availability and disaster recovery
Participates in Design Reviews to ensure standard and supportable architectures are being developed
Ensures systems design, build and maintenance follow all security and compliance standards
Reviews team technical documentation and diagrams, ensuring they are complete and up-to-date
Drives automation of processes for day-to-day operations
Continually looks for opportunities to shift repetitive work right to tier II groups
Ensures staff participate in 24/7/365 on-call rotations
Leads Hardware/Software/Cloud Services evaluations of next generation technologies
Creates, maintains and/or contributes to the definition and documentation of any IT standard or service catalog item under teams purview
Develop team, technology and process roadmaps
Leads efforts to improve processes and meet strategic goals, both within the team and across IT groups
Participates in Incident Response Leadership on-call rotations
BS in Computer Science, Engineering, Information Systems or related field
5+ years of experience in a technical leadership position
5+ years of experience as a multi-platform IT systems administrator or engineer, with increasing responsibilities
Experience with ITIL and Lean methodologies
Expert analytical troubleshooting and problem solving skills
Strong knowledge of Microsoft OS, AD, and SCCM technologies
Working experience with scripting and/or automation tools
Demonstrated ability to work cooperatively and establish positive working relationships with cross-functional teams
Experience in hiring, directing and reviewing team member work
Strong organizational, interpersonal, written, verbal communication and presentation skills
Demonstrated leadership in team development with a proven record of creating high performing teams
Ability to effectively manage multiple tasks, set priorities, and manage to critical deadlines
Ability to provide creative and innovative solutions for complex business problems
Ability to present technical information effectively to all levels of staff and leadership
Excellent collaboration, relationship and team building skills
Experience developing and reporting out against performance metrics
Experience managing vendor relationships and contracts

Senior Manager, IT Infrastructure Resume Examples & Samples

Experience in people management, leading a mix of senior technical staff and junior college hires
A critical thinker capable of solving problems within complex infrastructure systems
Ability to frame problems to be solved from ambiguous requirements and then solve them
Has a broad, large enterprise view of the business
Has a strong understanding of enterprise IT strategy, processes and capabilities, enabling technologies, and governance
Has had prior experience managing the complete lifecycle of a product or service that span across private and public clouds
Is comfortable dealing with complexity and defining work-processes, optimization methods and tools to manage risks in such complex projects
An aptitude for new technology who is not afraid of new techniques and platforms and is constantly looking to broaden their technical horizons
Excellent interpersonal skills to work effectively with other teams of software professionals
Ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
Ability to take highly technical discussions to the appropriate level to foster proper understanding to drive decisions and forward progress
Must have the managerial courage to challenge the norm and define creative solutions for the problems that might arise
Helping and mentoring individual contributors to perform day-to-day activates along with coaching them for career development
Define, track and evaluate team and individual objectives, aligned with corporate, organizational and departmental goals and objectives
Effectively manage the Team, providing leadership, direction, guidance and mentoring
Accountable for the creation and ongoing management of the overall IT strategy and roadmaps to support Dell initiatives
Establish and lead governance for evaluating, tracking and reporting alignment to the business architecture strategy across related initiatives
Promote a strong partnership with the business and IT counterparts to achieve aggressive organization goals
Foster effective team collaboration with stakeholders from various teams and divisions within all of Dell BUs
Lead the creation of standardized documentation, deliverables and procedures for the Team
Proven ability to direct, oversee and motivate a highly skilled staff
Minimum of 8+ years managing a technical, development or architecture team
Experience working within Agile and Iterative software development methodologies
Strong background in design, development, scaling of software systems, including multi-tier designs
Strong background in creating technology roadmaps, working with Business partners and customers and cross-functional teams
Self-driven with ability to work with minimum supervision
Strong background in industry standard cloud technologies (Azure, Vcloud Air, AWS, etc.)
Minimum of a BS degree in Computer Science/Engineering or equivalent degree

Senior Manager, IT Infrastructure Sustainment Resume Examples & Samples

Develops or re-engineers Infrastructure service processes, methods or approaches
Focuses on continuous improvement
Fosters an open minded environment that stimulates creativity
Partners with other resource managers/change agents to identify opportunities for significant process enhancements
Sets expectations for Infrastructure monitoring and feedback systems and reviews performance trends
Reports and identifies areas that need guidance in order to resolve complex issues
Instills in others the importance of planning and producing high quality, timely work
Creates and implements a strategy for supporting current and future business needs
Sets medium-term goals and objectives that enhance the performance of groups and processes
Challenges conventional thinking and traditional ways of operating and invites stakeholders to identify issues and opportunities
Sustains operational performance and simultaneously anticipates the needs of the organization, taking preemptive action to avoid potential problems
Escalates issues identified as impacting the client and/or strategic initiatives
Provides recommendations and plans that align medium-term needs with strategic goals/ objectives
Sets objectives necessary for obtaining feedback and assistance with the aim of maintaining effective communication
Extensive related experience
Budget management experience
Vendor management experience in a service delivery model
IT Infrastructure Administration experience
Continuous improvement experience in a transformative environment
Proven experience leading successful and diverse technical teams during periods of high workload demand, organizational change and implementation of new technologies or processes in an enterprise or global environment
Strong leadership, communication and negotiation skills
Able to balance multiple concurrent priorities and create business cases to justify implementation of new processes and technologies
Must be a confident, self-starter, self-motivated leader who enjoys the challenges of a high paced environment and the coaching and mentoring of highly technical resources to build a successful team

Manager, IT Infrastructure Resume Examples & Samples

A forward-looking, run to the work, solution seeking mindset
Outstanding customer service & communication skills
Experience with the configuration and management of core IT infrastructure

General Manager IT Infrastructure Prgrms Resume Examples & Samples

Lead respective IT group planning, organizing, and negotiating the allocation of resources
Own the relationship with our business’s functional area leaders and is responsible for delivery of IT solutions to support the business functions the manager is aligned to
Manage relevant SOW deliverables to assigned project and programs. Ensure progress is accurate and timely and communicate regularly in structured forums to all critical stakeholders regarding progress and key obstacles
Manage the IT and assigned Business unit relationships ensuring that clear and concise requirements are understood
Stay informed on the priorities of the business, and potential value-add opportunities across the organization
Ensure project priorities are clear
Define and ensure consistent standards for dashboard and reporting on projects, programs to stakeholders
Project management execution support for Infrastructure initiatives including governance of all project management activities, working in conjunction with the other IT disciplines as needed
Creation and support of change management, risk management, and issue management processes; management of changes to the requirement through the project life cycle through final detailed completion, validation and formal project closeout
Establish annual performance management goals and execute to plan
Benchmark, analyze, report on, and make recommendations for the improvement and growth within area of domain
Manage financial aspects of assigned area, including purchasing, budgeting, and budget review
Ensure work practices are in line with all audit, security, and regulatory requirements
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies
Lead and direct team and/or indirect Crewmembers to support the engagement, growth, and development for success plan for the IT department
Bachelor's degree in related discipline and/or demonstrated capability to perform job responsibilities through four (4) years of previous experience and education
Five (5) years’ experience managing large portfolios or operating budgets and delivering large scales IT Projects
Five (5) years of supervisory/management experience
Three (3) years’ experience in an IT/Business liaison role managing relationships with matrix partners
Three (3) years related experience in business partner management
Extensive knowledge and expertise in project management, portfolio management, and systems development
Direct experience managing multi-faceted integration projects, and leading teams
Ability to manage multiple stakeholders with potential competing interests to ensure timelines and objectives are consistently met
Available for moderate overnight travel (up to 20%)
Able to pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Managing a budget
Managing a full project or initiative, including presenting recommendations to senior leadership
Exposure to JetBlue’s IT disciplines and interdependencies
Thorough knowledge of JetBlue’s operations, objectives, & strategies
Demonstrated ability to translate technical knowledge into business terms and present topics to executive leadership
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Senior Manager, IT Infrastructure Resume Examples & Samples

Recruit, train, and lead the team necessary to achieve the vision for the FET
Advise the Director on strategic shifts necessary within the department, particularly as they relate to competency areas within which FET needs to make a change
Stay abreast of emerging technology trends and bring back relevant learnings in technology/services for implementation within FET
Oversee the administration, availability, performance, security and maintenance of over 450 servers spanning multiple centers and over 90 remote locations globally
Oversee the administration, availability, and performance of all enterprise network equipment
Put in place and supervise the processes and procedures necessary to appropriately maintain and support the network and server environments (backups, antivirus, disaster recovery, etc)
Migrate all new business acquisitions off current systems and into Forum’s enterprise environment; provide appropriate technology due diligence in advance of acquisition
Implement thoughtful performance metrics and SLAs and track and report results monthly
Ensure that all relevant areas meet or exceeds SOX compliance standards
Create and execute strategies to improve the reliability and security of IT projects
Define, implement and maintain corporate security policies and procedures
Spearhead vulnerability audits, forensic investigations and mitigation procedures
Respond immediately to security-related incidents and provide a thorough post-event analysis
Institute organization-wide training in security awareness, protocols and procedures
Other duties as assigned by the Director of Business Systems and Best practices
10+ years of Leadership as an infrastructure manager
Ability to communicate at an executive level
Ability to prioritize and execute multiple simultaneous tasks and objectives
Pro-active, customer-focused approach
Technical degree or equivalent experience
Certifications a plus(i.e. JohnSmithResume.pdf or JohnSmithResume.doc)

Manager IT Infrastructure Resume Examples & Samples

Drive technology and security improvement for the global infrastructure
Implement robust processes and controls to increase maturity
Drive automation to reduce manual tasks and improve efficiency
Manage the relationship with our suppliers
Own, drive and manage the portfolio of infrastructure projects
You have a bachelor’s or master’s degree in information technology and have additional relevant certifications such as LEAN, ITIL, Prince II and TOGAF
You have strong planning and organizing skills
You are knowledgeable regarding technical architecture and have good conceptual knowledge of infrastructure technologies
You have excellent communication and interpersonal skills, and are able to build and maintain relationships
You have experience outsourcing technology and services and have the ability to implement effective governance and vendor management
You are fluent in English and preferably Dutch, both verbally and written
You have experience working in international teams
A competitive salary package
An international work environment
Colleagues whom will challenge you and promise to sharpen your brain
Meaningful training sessions that help you to fulfill your career potential
Our own fitness center with a personal trainer
Friday afternoon drinks at our bar “Bits & Bytes”

Category Manager IT Infrastructure Resume Examples & Samples

Strong proactive and reactive decision making skills
Excellent analytical skills, and a high skill-set in Excel and PowerPoint is considered a pre-requisite for the role
Ability to independently resolve complex issues/problems, but seeks advice and counsel for decisions including key stakeholders where appropriate
Demonstrates both strong analytic and big picture capabilities in problem solving approaches
A motivator and team player. A likable and charismatic person with strong interpersonal skills
Demonstrates advanced communication skills: oral, written and active listening
Strong influencing skills and ability to get stakeholder buy-in for initiatives and projects
Anticipates and resolves conflicting differences by seeking collaborative approaches and by pursuing agreeable solutions
Used to working in an international environment with both internal clients as well as suppliers in all parts of the World
Integrates broad knowledge base beyond own function (BCG strategy, objectives, structures, processes and other functions)
Ability to communicate precisely and succinctly in English (oral and written)
Strong leadership profile, demonstrating self-confidence and enthusiasm
Intuitive about people. Creative about how to identify and implement new approaches to address people’s needs and support the growth and sustainability of the business
Good judgment, strong interpersonal skills and a collaborative style. A track record for being able to connect as a trusted peer with all levels of the organization
A maturity and seasoning that engenders respect and trust from others
The courage and confidence to create an environment where people are comfortable speaking up. The ability to settle disagreements as they arise

Senior Manager, IT Infrastructure Resume Examples & Samples

Manage the critical infrastructure to achieve 100% uptime in accordance with customer SLAs
Provide technical leadership in the areas of systems administration (Windows/Linux), Storage Administration, and server patch management
Provide technical leadership for operations support of incident escalations for urgent support; Interface with customers when appropriate during events and post-mortem
Design and implement IT Operations improvements using ITIL and to promote greater efficiency in managing applications
Work with Engineering & IT teams to deliver and standardize these solutions across the region portfolio
Develop and maintain an expert level of knowledge regarding products and services of the Company to achieve product development and functionality requirements; and
Participate with Company leadership in the strategic development of technology initiatives to identify infrastructure, product, and system enhancements which may improve operations efficiency, and data center efficiency
Experience with server hardware and blade technologies
Experience with EMC storage systems
Solid experience with server operating systems including Windows Server, Linux (RedHat)
Knowledge of Cisco/Networking Technologies; and
Demonstrated experience working in a 24/7 production support environment

Manager, IT Infrastructure Resume Examples & Samples

B.S. degree or equivalent in electrical engineering or computer science
Must reside in or near Hyderabad or Bangalore, India
Experience teaching and mentoring peers in a technical subject area
Technical consulting and implementation expertise in a large enterprise
Experience advising, engineering & architecting large-scale technical environments in accordance with industry best practices
End-to-end technical administration & release management expertise
Expert Agile, CMMI, Scrum consulting & implementation
Extensive reporting & analytics experience
Experience in automation of mundane tasks and administration activities with scripting & PowerShell
Corporate training and technical consulting & writing for large-scale technical implementations
Certified Scrum Product Owner

Senior Manager, IT Infrastructure Resume Examples & Samples

Manage infrastructure and service delivery systems, teams, and activities in a global, 24x7 environment
Provide senior level technical expertise and leadership in the areas of IT architecture, design, support and service delivery
Analyze IT infrastructure needs; lead design and implementation of new system architectures
Lead infrastructure-related change management initiatives; ensure use of industry best practices and compliance with SOX / COSO framework
Measure and optimize application and infrastructure performance
Evaluate, recommend, and implement new technologies to meet business requirements
Responsible for continuous availability of global infrastructure, key applications and core services (including end-user support)
Participate in 24/7 department on-call program
Work on special assignments as they arise
Proven ability to negotiate and work with vendors and consultants
Expert level knowledge and understanding of enterprise technology components
Top notch technical skillset with history of hands-on data center architecture and design experience
Advanced proficiency in the following technologies
Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or related IT field
Minimum 10 years of progressive hands-on technical experience in IT infrastructure – architecture, data center operations, systems administrations, routing / switching, network design, database systems, virtualization, storage area networks, etc
Minimum 5 years of progressive experience in IT infrastructure leadership roles (Senior Architect, Manager, Director, etc.)
Minimum 5 years of proven experience leading a team of IT infrastructure / service delivery professionals
Experience with cloud-based data center architectures and cloud migration (IaaS, SaaS, hybrid cloud, application cloud services, co-location, etc.)
Must pas pre-employment drug screen and background check

Manager, IT Infrastructure Resume Examples & Samples

At-least 10+ yrs of total IT experience with minimum 2 yrs of people management experience
Working knowledge of Compute – Cisco UCS & Virtualization – VMware
Ability to lead, motivate and direct a workgroup
Possesses strong product/technology/industry knowledge
Delivery Management Skills
Ability to influence others to achieve results
Customer focused
Demonstrated passion, perseverance, and dedication
Financial and analytical experience
Possesses operational command of the business
Ability to manage in a matrix environment
Willing to work in 24/7 Shift
Eligibility criterion as Emerging Leadership Program (ELP) graduation
Supervises and coordinates the day-to-day activities of delivery staff in an assigned region. Develops work schedules and monitors work flow to achieve established goals & objectives
Responsible for recruiting, hiring, and onboarding new employees
Monitors employees' performance and provides ongoing feedback to the individual. Aids in each individuals development by enabling employees to participate one-on-on, on-the-job, classroom, and computer-based trainings
Interacts with team on a regular basis. Acts as the primary conduit for organizational and corporate communication. Ensures team is aware of ongoing initiatives or upcoming changes

S-manager IT Infrastructure Resume Examples & Samples

2) DUTIES AND RESPONSIBILITIES
Must have an understanding of the ITIL/ITSM framework for processes and exhibit a data driven experience basis for managing operations
Must have data center management experience including but not limited to WAN, LAN, Cloud, Distributed Systems, iSeries, Cisco, and associated End User Services (Service Desk, Desk Side Services, Telecommunications Services)
Must have experience in managing vendors in providing critical services related to all assigned functions
Bachelor’s Degree in Computer Science, Information Systems, or related field required
10+ years of hands-on networking and hardware implementation with the ability to use their experience and judgment to plan and accomplish goals
4+ years of experience supporting/designing LAN/WAN systems, network and security infrastructure desired
5+ years of experience in configuration and network management of Microsoft Windows Servers, switches, routers and firewalls
Experience required in establishing and achieving SLAs and exceeding customer expectations with large volumes of requests
Prior supervisory experience required

Global Category Manager IT Infrastructure Resume Examples & Samples

Location:Staines
Salary: Competitive
Provide a deep knowledge and understanding of end to end Category Management within relevant categories. Ensures value is maximised from the contract negotiation through the whole life cycle of the category
Proactively develops a robust strategic sourcing strategy for use within specific categories which delivers breakthrough results and year on year continuous improvement
Understand the category and provide leadership and insight for the business on all aspects of market dynamics, regulatory framework, suppliers and technical innovations
Source and procure a range of goods and services across one or more expenditure categories, ensuring optimum value for money within defined service and quality criteria
Draft, negotiate and obtain agreement to commercial contracts ensuring that operational and commercial risks to business are fully understood and minimised
Challenge business plans where alternate opportunities exist to deliver higher value outcomes, ensuring all options have been duly evaluated
Within the Category Management framework, develop, build and maintain supplier engagement through appraisal and performance monitoring, value analysis, continuous improvement, supplier / supply base development, compliance and demand management
Develop close working relationships with Procurement teams, senior stakeholders and third party Centrica suppliers