Infrastructure Group Manager Resume Samples

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T Mertz
Tod
Mertz
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Experience Experience
Dallas, TX
Infrastructure Group Manager
Dallas, TX
Carter Group
Dallas, TX
Infrastructure Group Manager
  • Developing team and organizational structure, while managing on and off site team members. Manage a team of ~15 highly specialized technical individuals
  • Acting as a liaison within the regions of CISS organization teams in order to facilitate innovation and optimization of Citi Technology Infrastructure (CTI)
  • Bring virtual teams across organization together and lead execution of delivery of plan
  • Engaging teams and individuals to drive new technology adoption and offer architectural guidance
  • Ensuring Global end-user Client agent health with centralized devices hold accurate data and is reflected correctly, remediating any and all inconsistencies
  • Enabling a 45% cost reduction of storage by moving data to lower cost archive storage options
  • Initiating interaction with the business and resolving service issues while fostering key relationships
Los Angeles, CA
Citibank Berhad Kl-infrastructure Group Manager
Los Angeles, CA
Effertz Inc
Los Angeles, CA
Citibank Berhad Kl-infrastructure Group Manager
  • Manage infrastructure services delivery to Citi Franchise in China
  • Manage Technology Infrastructure support to users across all end user products including desktop, telephony, messaging, mobile wireless, conferencing and collaboration, remote access ensuring defined Service Levels (SLOs)
  • Manage support to network and voice infrastructure for campus sites, branches, contact centers, key front end delivery channels
  • Responsible for Service Quality goals for services managed by local team. Represent on incident management, change management
  • Manage financials with direct responsibility of expense plan, review allocations and represent the financial recovery with local business sectors and manage the IT Optimization targets
  • Provide leadership for local TI team ensuring staffing, morale, etc.. Responsible for people management functions for the TI team
  • Manage vendors, contract and non-direct staff workforce. Support to third party connectivity e.g. Central Bank, other banking payment services, other business partners
present
San Francisco, CA
Operational Readiness Head Infrastructure Group Manager
San Francisco, CA
Johns-Krajcik
present
San Francisco, CA
Operational Readiness Head Infrastructure Group Manager
present
  • Identifying and managing to the critical path and milestones of a schedule
  • Closely monitor project progress and ensure timely completion
  • Project planning, execution, and control for risk initiatives
  • Fluent in the Microsoft tool suite including SharePoint, Excel, Word, PowerPoint, Visio, and Project
  • Development of senior leadership presentations. Direct the communication of status and issues to all stakeholders, including senior management, on a timely basis
  • Manage large, transformative initiatives that impact multiple LOBs and/or products
  • Work with stakeholders to ensure project scope definition to meet business objectives
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Pittsburgh
Bachelor’s Degree in Business
Skills Skills
  • Analytical, flexible, team-oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multi-task
  • Highly-motivated, strong performer with a proven ability to work effectively with virtual and remote teams
  • Commitment to quality, attention to detail, and continuous improvement
  • Focus on delivery and execution; able to focus on details while seeing big picture
  • Capable of maintaining English conversations with proficiency in technical and non- technical forums
  • Ability to effectively mentor managers and engineers, and able to influence others outside of direct management control
  • Proficient knowledge of SAN and NAS storage and related Products, Volume Manager, Symantec NetBackup, Clustering (Veritas & SQL)
  • Cloud infrastructure knowledge is extremely important and highly appreciated
  • Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project) and industry standard project management tools
  • Very strong written, spoken and presentation communication skills
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7 Infrastructure Group Manager resume templates

1

Infrastructure Group Manager Resume Examples & Samples

  • 1 Responsible for the budget and planning of the Automation organization and is fully accountable for all the decision making and setting the vision and mission statement for the team
  • 2 Set global automation standards and drive all solutions and tooling to a global common platform
  • 3 Set goals for the organization and align those goals to the execution 2.0 work streams
  • 4 Responsible for end-to-end Business Monitoring and will work closely with the Global Command Centers, Monitoring Tool Owners and Business Sectors (ICG, GCG and CORP) to achieve business aligned monitoring within our Global Command Centers
  • 5 Responsible for working across the environments and regions to achieve best practices for automation tooling for the Command Center and drive improvements in quality, greater efficiency and productivity
  • Skilled communicator who influences and shapes the image of a function and negotiates with great latitude on outcomes
  • Candidate needs to drive and sell innovation, which will further improve service quality and productivity
  • Requires use of conceptual and innovative thinking
  • Strong knowledge of enterprise mainframe platforms, such as Z/os, iSeries, Unisys and Tandem
  • Excellent working knowledge of network management platforms such as, Tivoli and Smarts
2

Infrastructure Group Manager Resume Examples & Samples

  • Single Point of Failure (SPOF)
  • Central Domain Name Registration (CDNR)
  • Operational and Technical Governance
  • Process execution consistency
  • Global Training and Compliance
  • Performs entitlement review processes, systems oversight, documentation management and reporting, and inter-departmental support of all MCA activities required
  • Management and oversight of Continuity of Business scenarios
  • Conduct quality reviews of application recovery plans, test scripts and test results
  • Manage monitoring and reporting of correction actions through to resolution or risk acceptance
  • Documentation of risk decisioning (including financial tradeoffs)
  • Works closely with Command Center Leadership team to assist for any additional support needed within the Command Center to ensure goals are met
  • Single Point of failure process execution and management
  • Development and implementation of expanded metrics to monitor operational resilience and readiness including the development of KPIs and KRIs
  • Provide high level process and client experience consistency
  • Drive corporate strategic direction and initiatives as they relate to Command Center functions
  • Directly participate in supplier management processes and functions for relevant suppliers
  • Manage Domain Name Registration processes and global, legal and regulatory initiatives pertaining to the management of domain names
  • Drive execution of GCC standard procedures amongst all team members
  • Drive continuous process improvement through direct input to the management team based on the daily operational challenges within the functional team
3

Infrastructure Group Manager Resume Examples & Samples

  • Act as the primary liaison between CATE engineering, application managers and infrastructure support teams to influence EUC Workspace Systems Mgmt product roadmaps and strategic product selection
  • Drive total quality improvement of infrastructure solutions to minimize and eliminate incidents due to architecture or design defects (SPOF), capacity related incidents, and EOL/EOVS infrastructure
  • Ensuring Global end-user Client agent health with centralized devices hold accurate data and is reflected correctly, remediating any and all inconsistencies
  • Work with application managers and LOBs on improving Software Lifecycle process to reduce end user software at risk for retirement and EOVS
  • Work with CATE and others to produce/implement a transparent process for end user software requests and desktop migrations
  • Work to consolidate remaining decentralized deployment groups to bring them to the centralized tool
  • Lead service/platform based service improvement plans to address deficiencies in technology solutions and operational processes including service design, service transition, capacity management, incident, change, problem and event management
  • Promote adoption of highly scalable, well-conditioned architecture standards, identify and remediate single points of failure in the infrastructure/application design
  • Work with capacity and performance monitoring teams to ensure infrastructure and application monitoring accurately trends usage patterns and future capacity requirements
  • Collaborate with client managers, project managers, application and infrastructure teams to plan and assist with business critical software delivery
  • Accountable for root cause analysis for Severity 1, Severity 2, and chronic recurring incidents that impact the business sector
  • Experience with large scale software deployment/lifecycle management and deployment tools. Managing 15,000 active applications at a Global scale to ensure proper launch and retirement to keep infrastructure within capacity
  • Proficient in maturing operational process capabilities including incident, change, problem and event management
  • Active Directory design knowledge
  • Knowledge of IT project plan development and rollout
  • Industry expert in Workspace Systems Management design and implementation skills
  • Experience presenting to senior executives and capable of distilling complex technical discussion into succinct presentations that can influence the target audience and motivate to action
  • Bachelor degree in computer science or other related equivalent work experience
  • Proven problem solving skills with a proven track record of service delivery and able to work under pressure, managing multiple concurrent tasks under aggressive deadlines
4

Infrastructure Group Manager Resume Examples & Samples

  • Bachelor's degree in Business, Information Technology, Marketing or related field
  • Minimum of 8+ years of experience in Financial Services
  • Strong analytical and business analysis skills is required
  • Strong influencing and facilitation skills
  • Strong understanding of Citi Infrastructure products and O&T Finance processes
5

Infrastructure Group Manager Resume Examples & Samples

  • Accountable for the end-to-end operational support of the shared data managed by the Shared Data Operations team
  • Accountable for providing direction and guidance for the Shared Data Operations team
  • Accountable for the business SLAs for regular incident resolution and request fulfillment for Shared Data Operations
  • Understand the risk posture of Data Management solutions and help prioritize remediation activities across infrastructure and application support teams. Drive total quality improvement of data management to minimize and eliminate incidents
  • Represent the Shared Data Operations interests and goals during technical engagement with Customer Operations, EUCI Level 3, and CATE (Citi Architecture and Technology Engineering) groups
  • Collaborate regularly with Customer Operations and CATE
  • Assist with testing and piloting new technologies and solutions related to data management
  • Participate in COB / Resiliency Testing with CATE
  • Provide management notification email alerts for critical or major issues related to Shared Data Operations
  • Providing weekly and monthly operational reports and metrics related to Shared Data Operations
  • Work with Product Management to setup or modify new product/services offerings in CMP related to the user and shared data requests
  • Bachelor's degree, potentially Master's degree
  • Knowledge in end user computing products and services, with at least 7 years’ experience in a support role, managing end user products and services
  • IT industry operational and implementation skills, with the ability to train others
  • Skills relevant to end user data management industry
  • Skills in presenting to senior executives
  • Proven problem solving skills with a proven track record of service delivery and able to work under pressure, managing multiple concurrent tasks under aggressive deadlines in a global scope
  • Outstanding written and verbal communications skills
6

Aspac Dcis Infrastructure Group Manager Resume Examples & Samples

  • Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • The candidate must be a team player and have excellent communications skills
  • Clear professional communicator comfortable with engaging senior level business and technology management
  • Familiarity with risk and compliance
  • Excellent communications skills - spoken and written
7

Infrastructure Group Manager Resume Examples & Samples

  • 8-10 years experience in Information Technology in a large distributed data center environment
  • 5+ years professional experience with Symantec NetBackup/EMC Avamar
  • 4+ years of first level technical management experience
  • Ability to provide written and verbal presentations on technical topics to corporate peers and management
  • Demonstrated ability to ensure data confidentiality, integrity and availability
  • Strong ability to work with diverse technical teams on daily operational tasks relating to the storage environment
  • Understanding of designing and implementing enterprise storage
  • Experience evaluating, refining and improving the monitoring and reporting of associated storage devices and software
  • Ability to manage large, complex environments
8

Citibank Berhad Kl-infrastructure Group Manager Resume Examples & Samples

  • Manage infrastructure services delivery to Citi Franchise in China
  • Manage Technology Infrastructure support to users across all end user products including desktop, telephony, messaging, mobile wireless, conferencing and collaboration, remote access ensuring defined Service Levels (SLOs)
  • Manage support to network and voice infrastructure for campus sites, branches, contact centers, key front end delivery channels
  • Represent and co-ordinate with regional and global CTI team including Global DC, Global Technology Organization for ensuring stability of technology infrastructure services
  • Responsible for Service Quality goals for services managed by local team. Represent on incident management, change management
  • Manage financials with direct responsibility of expense plan, review allocations and represent the financial recovery with local business sectors and manage the IT Optimization targets
  • Ensure TI strategy is aligned with overall business strategy and engage with business units on BAU support, Project requirements, Financials. Represent TI on senior management meetings
  • Maintain safety and soundness of technology infrastructure through refresh, vulnerability threat management. Manage resilience of infrastructure through elimination of single points of failure (SPOF) and ensure support for technology and business COB drills
  • Responsible for overall risk management within TI operations, engagement with internal and external audits, regulatory reviews. Manage operations processes, compliance to Citi standards, regulatory requirements, corrective action plans (CAPs) for issues and gaps identified through self-assessment processes or as a result of audits
  • Provide leadership for local TI team ensuring staffing, morale, etc.. Responsible for people management functions for the TI team
  • Manage vendors, contract and non-direct staff workforce. Support to third party connectivity e.g. Central Bank, other banking payment services, other business partners
  • Manage the rollout of global TI products and service innovations e.g. IP based telephony, Desktop Optimization, Video-conference and collaboration tools
  • Experience in IT Infrastructure projects delivery, operational management, data center management and control
  • Conversant with emerging information technology and systems, specifically in the following areas: End-user computing, Mid Range Servers, NAS, Database & Storage, Middle ware and Imaging Platforms, Regulatory and Market Data Systems, Server Based
  • Computing, VMWare and Thin Client environments, Data and Voice Network, PABX systems, Voicemail systems, Dealer board, Loggers, Call Center Infrastructure, Internet and Third Party Connectivity
  • Ability to work in a team of diverse skill sets and cultures
  • Minimum 10 years of managerial experience in the area of infrastructure technology
  • Past experience in managing large teams across various domain and geographies
  • Experience in interacting with various technology and telecom service providers
9

Infrastructure Group Manager Resume Examples & Samples

  • Architect enterprise storage solutions for new or existing processing environments and applications. Both DASD & Tape
  • Define storage requirements based on technical and business project requirements
  • Lead integration coordination for Enterprise Storage resources
  • Provide ongoing technical support of enterprise storage Tape & Disk subsystems
  • Manage storage configuration changes following standard CTI change control processes
  • Work with & support other technical groups to provide end-to-end service and problem identification/resolution
  • Support the Hotline/On-Call problem management & support process
  • Help to identify, develop and implement new or improved processes to streamline operations, increase quality and availability of services
  • Provide technical support during the normal working day. Provide on-call, weekend, and off-hour support to meet agreed SLAs. Satisfy any on-site support requirements as needed
  • Evaluate new enterprise storage hardware and software, research ways and means of improving performance and monitoring, increase reliability, make recommendations to management and implement innovations as appropriate
  • Monitor the performance of the storage infrastructure, initiate remedial action where necessary, adhering to the standard CTI change control and escalation procedures
  • Produce & maintain clear technical documentation
  • Develop plans supporting Life-Cycle-Management of storage resources
  • Develop & Maintain Management, Chargeback, and Utilization Reporting
  • Convene & conduct meetings, develop project plans, manage projects to completion and meet agreed target dates
  • Comply with all audit & compliance requirements. Ensure full compliance with all local-regional-global regulatory policies, processes and procedures
  • Provide subject matter expertise and backup support to co-workers in the Enterprise Storage Mgmt team
10

Infrastructure Group Manager Resume Examples & Samples

  • The technical ability to understand the potential challenges with the business request and the ability to work with a team to develop solutions/options
  • Proven ability to develop solutions to solve business challenges; strong business perspective (key to frame the impact to clients and how best to solution the impact)
  • Ability to support multiple tasks concurrently and foster a team atmosphere
  • Successful track record of working with customers, channel & strategic partners
  • Demonstrated proactive leadership in driving new initiatives and in leading cross-functional teams
11

Infrastructure Group Manager Resume Examples & Samples

  • Education and Training: Bachelor’s degree in Business, Computer Science, or related discipline required. Master’s degree preferred
  • ITIL certification is a must
  • Experience: 5-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred. Technical expertise on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Problem/Incident Management, or Application Development
  • Specialized Knowledge, broad technical knowledge base requirements: Familiarity with the following technologies: MVS, UNIX, Windows, storage environments (Tape, SAN, NAS), network solutions (LAN, WAN, 3rd party connections, dedicated circuits), web/application/middleware services, and business applications (COTS and/or internally developed)
  • Multi-lingual skills preferred
  • Plan, organize, monitor and manage all activities in the Incident and Problem Management Units within Asia Pacific Production Operations organization
  • Manage, escalate, facilitate resolution and report technology Incidents impacting Citi businesses
  • Provide management support in ensuring quality and improve service levels through identification of problem trends and causes which impact the delivery of Production Services
  • Develop strong business relationships to help coordinate/resolve major support incidents, production problems impacting businesses. Meet face to face with business partners (video/travel as required)
  • Ability to leverage business acumen, cultural knowledge, and language skills to provide excellent customer service to each country based on their language and cultural background
  • Maintain contacts with major business stakeholders to foster and maintain cooperation required for critical initiatives Continuous Service Improvement
  • Recommend service improvements to enhance the customer experience
  • Create and deliver business presentations to senior management including metrics based contents
12

Infrastructure Group Manager Resume Examples & Samples

  • Progressive experience leading people/teams to include experience in an Operational or Customer Management role in a technology-oriented enterprise environment
  • Operational experience at a regional and global level in a complex/matrix organisation
  • A general understanding of the IT environment and related technology applications
  • Successful experience managing the product life cycle, developing programs and frameworks required for the design of metrics, analytical tools, reporting for the identification of best practices – Knowledge of ITIL best practices preferred
  • Measurement of customer satisfaction and analysis of service levels
  • Effective management of matrixed resources
  • Prior experience in financial services preferred; Prior experience in applications development advantageous
13

Infrastructure Group Manager Resume Examples & Samples

  • Strategic planning skills
  • Good interpersonal relationship
  • Boundary spanning i.e. ability to deal with various levels of the organization e.g. need to deal with Senior Management stakeholders as well as staff members at the working level
  • A high level understanding of various underlying technologies used in Citi to deliver the various IT Services
  • Organizational Development Skills
  • Site Marketing Skills
  • Process Management and Continuous Improvement Methodologies
  • People Development Skills
14

Infrastructure Group Manager Resume Examples & Samples

  • Core function: Owns all Command Center operations functions for Citi Technology Infrastructure during operations hours. This covers the operational support of Service Monitoring for all technologies and services provided by CTI, Level 1 support for Mainframe, Network, Distributed and Incident management as well as change implementation across all of the fore mentioned technologies
  • Audit and Risk Management: Manage Regional regulatory compliance requirements for all Command Center Services, act as primary interface for all audits of the support functions (approx. 26 per year). Develop COB plans for Command Center operations, Ensure effective controls are in place to mitigate all important risk
  • Financial Management: Management of a budget in excess of $15MM annual with accountability for space planning, staffing, technology capital and maintenance contracts. Meet productivity tasks and self identify opportunities
  • Site Management: Serve as a site leader for the CSC (location of 1400+ people). This entails decision making with regards to seat allocation, site policies on topics such as smoking, dress code, inclement weather policy, parking, site event planning…
  • Service Management: Acts as a single global escalation point for all Production Operations (org of 1400+) during command and control hours
  • 6 Staff Management: Manage all staffing requirements for an organization of 200+ staff members. This includes headcount management, recruiting, hiring, discipline, performance management and development
15

Infrastructure Group Manager Resume Examples & Samples

  • Continuous Integration/Continuous Deployment
  • Automated Provisioning/Deployment/Testing Frameworks, Application Monitoring and Performance Validation, etc
  • The Lead Developer Operations Engineer must be able to adjust to constant business change; common types of changes include new requirements, evolving goals and strategies, and emerging technologies
16

Senior VP, Infrastructure Group Manager Resume Examples & Samples

  • Provide thought leadership for Cloud solutions for Consumer channel
  • Understand risk posture of end to end Cloud technology solutions and prioritize remediation activities across infrastructure and application support teams
  • Develop and promote adoption of highly scalable, well-conditioned Cloud architecture standards, identify and remediate single points of failure in the infrastructure/application design
  • Partnering with agile development teams to influence application modernization and migration to cloud platforms
  • Lead business sector specific service improvement plans to address deficiencies in technology solutions and operational processes including incident, change, problem and event management
  • Collaborate with architects, engineering, client managers, project managers, applications and infrastructure teams to drive emerging technology standards to industry best practices
  • Experience in architecture and support best practices in Pivotal Cloud Foundry in a private cloud environment or Amazon AWS
  • Experience with micro-services
  • Experience working with additional virtualization technologies, VMware is preferred
  • Hands-on experience in open source technologies like, Docker, Git, SpringIO, NGINX, Tomcat
  • Understanding of cloud application design principles such as 12 factor apps
  • Broad knowledge in systems monitoring, alerting and analytics (AppDynamics, Logstash, Splunk, etc.)
  • At least 10 years of experience in enterprise level IT projects Cloud based technologies (PaaS, IaaS, Cloud Infrastructure Services)
  • Certification in cloud technologies
  • Experience with Pivotal Cloud Foundry or AWS or Docker/Kubernetes
  • Automation, Orchestration, CI/CD
  • Development or DevOps background is desired
  • Rest API / JSON development a plus
17

Infrastructure Group Manager Resume Examples & Samples

  • Support Application Hosting services Product Management and Infrastructure Service Delivery for Asia
  • Responsible to assist Global Product Lead to deploy new and maintain existing product and to provide seamless customer experience at the optimum cost in line with business objectives
  • Responsible for aligning CTI products and services with business needs; strategic planning and optimization of spend, Solution and deployment; operational management and performance and estate management
  • Support Application hosting services in the area of Application Hosting products
  • Support includes new Product assessment and adoption, performance enhancement and optimization and lastly maintenance and operations
  • To assist in new product launch, progressing pilots and gathering feedback to incorporate as appropriate into design or launch plans. Plan includes user roll-out and approach
  • To enable product adoption mechanisms in Asia by ensuring the product align and supports Application roadmap
  • To assist in the continuous improvement in the product service level targets and offerings
  • Continuously review and provide feedback to existing Product used by client. Feedback should covers product performance such as time to market, cost and quality
  • To drive increase in product adoption by reviewing adoption rates and taking remedial action in cases of low or below target adoption
  • To provide input to Product Management team to ensure correct service offerings are provided for delivery against customer needs
  • To ensure delivery and ongoing product support is in place and being regularly tracked and monitored by establishing governance mechanisms in line with customer requirements
  • Initiating interaction with the business and resolving service issues while fostering key relationships
  • Ensure on-time, on-budget project delivery for the consumer business
  • Bring virtual teams across organization together and lead execution of delivery of plan
  • Daily interaction with stakeholders is required in order to manage business processes and gain a strong understanding of the critical systems inter-dependency
  • Drive demand optimization with each Line of Business, right sizing infrastructure to ensure expense is aligned properly to demand
  • Manage the annual budget planning process with business stakeholders across region and countries
  • Manage delivery of demand optimization effort with the business to deliver savings target against financials
  • Partner with LOB to complete annual CTI Infrastructure expense plan and reforecasts
  • Partner with Client Financial Operations to Report on Actuals vs. Plan and supply financial analysis to the business as requested
  • Present financials to the business in Monthly Operating Report
  • Partner with Production Management ensuring effective management of day to day service activities and risks
  • Oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness
  • 3 – 5 years of working experience in technology industry
  • 1 – 3 years of experience in supporting relevant products
  • 7+ years of experience in Client Service Management
  • Advanced skill level MS Excel, MS Access, MS PowerPoint and other Data Analysis tools
  • Strong Presentation skills in MS PowerPoint
  • Experience in Technology, Finance and Business Management
  • Strong interpersonal Skills and managing senior stakeholders both internal and external
18

Infrastructure Group Manager Resume Examples & Samples

  • At least 10 years experience in Mainframe technical management
  • In depth understanding and experience of maintenance, customization and support of CICS and Database on Mainframe environment
  • Good understanding and experience of Mainframe z/Series environment
  • Good understanding of zOS server configuration and associated business application interface
  • Working knowledge of Mainframe debugging and problem determination tools
  • Ability to analyze complex information/problems, evaluate options and choose the best solution
19

Infrastructure Group Manager Resume Examples & Samples

  • To manage effective, collaborative relationships with business partners within Citi as well as strategic suppliers and vendors
  • To provide technical guidance, operational support and problem resolution to the global and regional application development team
  • To ensure the timely review of product release notices provided by vendors, and identify any proposed changes that may enhance the service provided by CTI and make necessary recommendations to CTI management
  • To ensure that the Mainframe Host Network component and Payment Systems Interface platform is compliant with all local, regional, global and regulatory policies, processes and procedures
  • To ensure adherence to all Citi standards and quality processes
  • To ensure that all changes instigated comply with Citi standards including raising the appropriate Change Control notification records
  • At least 10 years experience in Mainframe Host Network technical management
  • In depth understanding and experience of maintenance, customization and support of Mainframe Host Network component and Payment Systems (Visa, Master Card, Diners, JCB and Amex)
  • Good understanding of zOS server and Payment System configuration and associated business application interface
  • Working knowledge of Mainframe and proprietary debugging and problem determination tools
  • Ability to analyze complex information / problems, evaluate options and choose the best solution
20

Svp-infrastructure Group Manager Resume Examples & Samples

  • Bachelor’s Degree or equivalent 5-7 years of work experience in desired fields (infrastructure technology)
  • Cisco ICND and Category 6A certified and familiar with Tyco (TE) Category 6 and 6A cabling as well as Corning 50M fiber optic infrastructure
  • 5 to 10 years of experience with layer one infrastructure, Avaya telephone systems, and Cisco networks
  • 5+ years of experience in large corporations in support of desktop environments, and working with clients, peers & vendors
  • Demonstrate high quality of interpersonal and communication skills
  • The ability to properly communicate project status and escalate issues in a timely fashion
  • Excellent problem solving abilities and innovative thinking as they pertain to the desktop and networking
  • Possess strong documentation skillset to maintain voice, network and cable plant inventory
  • Requirements also include a strong TCP/IP background, knowledge of high speed circuits (DSL, T1, OC3, etc), and knowledge of legacy telephony infrastructure
21

Operational Readiness Head Infrastructure Group Manager Resume Examples & Samples

  • Project planning, execution, and control for risk initiatives
  • Closely monitor project progress and ensure timely completion
  • Closely monitor project progress and ensure operational readiness for new project adoption
  • Development of senior leadership presentations. Direct the communication of status and issues to all stakeholders, including senior management, on a timely basis
  • Prepare and report project status on a regular basis, including metrics needed for various risk groups
  • Work with stakeholders to ensure project scope definition to meet business objectives
  • Excellent analytical, problem solving and critical thinking skills
  • Exceptional oral and written communication skills
  • Exceptional presentation skills. Ability to present to senior levels of management (e.g. Director, MD) and to facilitate discussions at the senior stakeholder level
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Ability to work in a matrix environment and partner with virtual teams
  • Experienced in consulting with project stakeholders, including the skills to resolution of conflicting requirements
  • Strong consulting and stakeholder management skills and the ability to build and foster internal relationships
  • Proven track record of operational process change and improvement
  • 10 year’s relevant project experience in Financial Services with track record of success
22

Infrastructure Group Manager Resume Examples & Samples

  • Manage and develop strong working relationships with country business groups
  • Administer, manage and implement global and regional technology infrastructure initiatives in accordance with the overall business goals of the country
  • Plan and budget for the organization based on short-term and long-term goals, encompassing operations, equipment and staffing to address primarily Wintel, voice and data network needs, across all sectors and branches
  • Manage financials in a cost effective manner. Key responsibilities include yearly budgeting, expense management, business allocation model/methodology and monthly financials management reporting
  • Coordinate the planning and budgeting cycle of the business with project technology resource requirements and its associated costs
  • Evaluate new technology and assess applicability to the requirements of country; identify and evaluate potential areas of improvement through the use of new technology
  • Ensure country resources work closely and effectively with regional service domain to provide quality service delivery to the businesses and clients
  • Manage country resources in an effective and efficient manner to meet productivity ratio target and fulfilling agreed service level with businesses
  • Manage a multiple vendor environment with to achieve optimum results from a technical, cost and service delivery perspective
  • Establish control and governance in compliance with local and organizational regulatory requirements, including enforcing CTI standard operational processes, effective Manager Control Assessment (MCA), and satisfying audit requirements
  • Experience in IT Infrastructure operational management and control
  • Conversant with emerging information technology and systems, specifically in the following areas
  • End-user computing
  • Servers & Storage
  • Data and Voice Network
  • PABX systems, Voicemail systems, Call Center Infrastructure
  • Experience in managing multiple technology groups and ensuring consistent process delivery
  • Fluent in both spoken and written English
  • Degree in Information Technology/Business Administration or related fields
  • Minimum 7 years of managerial experience in the area of infrastructure technology
23

Infrastructure Group Manager Resume Examples & Samples

  • Provide Tier II and Tier III Support for Citibank’s global network with a focus on network infrastructure globally
  • 3+ years of experience in providing network operations support
  • Experience supporting a network with 1000+ nodes is preferred
  • NOC (Network Operations Center) experience is highly preferred
  • 3+ years of supervision/leadership in a network operations or other enterprise technology support environment. NOC Management experience highly preferred
  • Executive communications and crisis management experience highly preferred
  • Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
  • Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
  • Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire. Cisco Certified Network Associate is preferred (CCNA)
  • A commensurate knowledge base in absence of certification is acceptable
  • Language Skills beyond English are a plus. Areas of need: Spanish, Portuguese
  • Highly assertive communications skills, commanding personality
  • Ability to work in a fast-paced network operations environment
  • Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions
  • Ability to drive communication between business leaders and IT
  • Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence
  • High sense of urgency and commitment to exceeding customer expectations
  • Strong personal work ethic, inspires excellence and enthusiasm amongst peer group
  • Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges/obstacle in order to achieve the desired end result
  • Ability and willingness to operate within tightly controlled operational procedures
  • Strong analytical, organizational, written and interpersonal skills
24

Infrastructure Group Manager Resume Examples & Samples

  • Extensive experience in a system management role, preferably in a financial institute
  • ITIL V3 Certified
  • Knowledge and appreciation of Controls and Compliance
  • Able to demonstrate excellent leadership within a team and with third parties
  • Service delivery focused
  • Strong communication skills (both written & verbal)
  • Self-motivated, ambitious and goal oriented
  • Experience of some or all of AF/operator, System Automation for ZOS, SEA absMessage (iSeries), Opcon & Sightline(Unisys), Automated Operator & Prognosis (Tandem)
  • Analytical approach to problem solving
  • Strong project management
25

Infrastructure Group Manager Resume Examples & Samples

  • Ability to provide thought leadership in developing operational rigor across all teams in Chennai Prod Ops, share best practices, drive continuous improvement, drive employee engagement, perform risk and control management, facilities management, stakeholder management, vendor management, service management, service continuity management and develop next generation leaders across the site
  • Demonstrated knowledge and experience in anticipating and identifying improvement opportunities and ability to drive them across cross-sector technology organizations
  • Ability to deal with Senior Management across the regions and within the country, as well as manage stakeholder relationships
  • Demonstrate leadership and adaptability when facing unique challenges encountered in executing strategies and day-to-day operation
  • High energy and a passion for project and process management
  • Strong influencing and partnering skills
  • Experience and ease in interfacing with senior management in CTI preferred, but not mandatory
26

Infrastructure Group Manager Resume Examples & Samples

  • This role will provide experienced leadership is within CISS (Core Shared Infrastructure Services) to manage all aspects of Global Application Platform Hosting functions covering middleware webhosting, messaging and shared appliance infrastructure support for all LOB’s
  • Plan, Deliver and Manage middleware platform solution services to business across APAC data centers
  • Direct leadership of both regional and global technical teams within APAC region delivering infrastructure production support services for Webhosting, MQ, TIBCO and middleware appliance platforms
  • Conduct business and financial analysis necessary for a complete business model, including competitive analysis, budgeting, forecasting, monitoring and reporting
  • Engage with a number of product development teams to capture application software requirements and structure a plan to provide support services
  • Participate in the selection, analysis, and modifications of vendor supplied systems software, and adapt new systems to the operating environment
  • Assist business architecture teams in creating middleware technology standards, identifying and mitigating risks with technology, and help drive solutions for the enterprise
  • Manage and in-control with system performance monitoring and tuning; participate in capacity planning and systems configuration
  • In conjunction with data processing operations and audit guidelines, develop procedures and standards for operations personnel
  • Assist in evaluating, recommending, acquiring, and installing new software or associated upgrades
  • Co-ordinate project plans and activities with user and technology management
  • Ensure system compliance to Citigroup Information Technology Management Policies (CITMP) and Standards
  • Provide technical support and assistance for disaster recovery
  • Participate in both internal and external system audits and ensure satisfactory compliance levels for IT software operations for Asia entities
  • Prepare, Maintain, Publish routine operations KPI matrices and dashboard for CTI senior leadership team
  • Minimum 15+ year of experience working in a large scale enterprise data center environments involving middleware application software’s
  • In-depth knowledge of middleware web technologies products like Websphere, Weblogic, Tomcat, HTTP servers and their implementation for web and apps layer application requirements
  • In-depth knowledge of middleware messaging technologies products like MQ, TIBCO
  • Excellent knowledge of Financial/ Project management
  • Prior experience in financial services or other high risk environment is extremely desirable
  • Ability to manage activities while meeting Information Security Policy and corporate standards
  • Experience of customer support in a time-critical environment
27

Infrastructure Group Manager Resume Examples & Samples

  • Acting as a liaison within the regions of CISS organization teams in order to facilitate innovation and optimization of Citi Technology Infrastructure (CTI)
  • Responsible for Cloud Infrastructure in Mexico lifecycle. Understand book of work with Business Initiatives related to this type of solutions, financial knowledge of impacts, collaborate with Project Management and other streams within CTI, inform status, rise risk concerns and support the operating environments
  • Enabling a 45% cost reduction of storage by moving data to lower cost archive storage options
  • Enable to deliver more agile, scalable infrastructure that will contain costs for current applications and enable new capabilities
  • Propose and coordinate cross - functional workshops to establish objectives and manage expectations on execution of local, regional and global initiatives impacting various areas of the organization
  • Providing cost savings, commodity hardware adds resiliency to our applications by reducing single-points-of-failure, which gives application owners an incentive to modernize their applications
  • Being able to display project and financial skills to represent CISS in Mexico with Financial and Headcount decisions, understanding implications and manage to put together proposals and strategies that allow the overall organization to achieve financial targets and savings
  • Financial responsibility on forecast, outlook and customer view on CTI products related to Cloud and Storage Solutions. ~30 million to 40 million USD P&L on an annual basis
  • Developing team and organizational structure, while managing on and off site team members. Manage a team of ~15 highly specialized technical individuals
  • Engaging teams and individuals to drive new technology adoption and offer architectural guidance
  • Ability to communicate detailed technical concepts in simple, everyday language
  • Strong problem solving and analytic skills (i.e., can conduct root cause analysis, make recommendations, and track results)
  • Successful candidate will be self-driven, highly motivated, and comfortable interacting with all levels in the organization
  • Strongly skilled and proficient knowledge in financial and project management tools
  • Ability to identify root cause of issues and master new technologies and operating systems. Supporting, monitoring, and maintaining infrastructure and applications for the businesses supported
  • Proficient knowledge of Platform level Controls and Compliance requirements
  • Clear comprehension of the processes and tools (global & local) of Citigroup Information Technologies, such as: TCRS, Aperture, ServiceNow, MCA, CoBTrack, CDBI and CSI would be appreciated but not determinant
  • Experience deploying Cloud Environments is crucial for success
  • Knowledge on Agile methodologies is a plus
  • Capable to adapt constantly to change in demand
  • Highly-motivated
  • Strong performer
  • Being visionary and affirmative in building a strong, cultural team dynamic
  • Working remotely with managers in different regions
  • Developing strong performance teams
  • Develop KPIs for technical work
  • Excellent people management skills (coaching, performance management, development, succession planning, etc.)
  • Bachelor’s Degree in Technology, Electronics, Systems or similar is preferred. However, we also receive people with equivalent work experience
  • Capable of maintaining English conversations with proficiency in technical and non- technical forums
  • Proficient knowledge of SAN and NAS storage and related Products, Volume Manager, Symantec NetBackup, Clustering (Veritas & SQL)
  • Cloud infrastructure knowledge is extremely important and highly appreciated
  • Experience in the Financial Industry is a plus but not determinant on the candidate selection
  • 8 – 10 years’ experience in the IT industry
  • 4 – 6 years’ of managerial experience
  • In-Depth awareness of industry best practices
28

Infrastructure Group Manager Resume Examples & Samples

  • Set strategic priorities with GCO leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda. Ensure alignment with CTI’s strategy and achievement of Citi’s Execution 2.0 Strategy
  • Financial oversight inclusive of expense management and controls, annual budget planning and ongoing forecast management, allocation/recovery of costs, vendor management / invoice analysis, global coordination of productivity objectives and actuals(target setting and results tracking). Constant interaction with regional leaders and financial partners
  • Global workforce management inclusive of headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource locations strategy (in alignment to enterprise objectives), workforce real-estate forecasts, talent management and organization development, and actively manage impact of organizational changes
  • Responsible for the definition and publication of the monthly operating report (MOR) to show progress against core objectives and demonstrate use of analytics to drive required performance / service changes as required
  • Establish organizational scorecard objectives & targets. Track progress against performance targets, inclusive of contractual managed service commitments
  • Prepare and publish ad-hoc reports, metrics, presentations, off site & workshops materials, and internal communications as required
  • Support Head of GCO and extended leadership team across all business management functions – drive responsibility and accountability with fact based analysis and communications. Develop and implement metrics and KPI’s to help manage business
  • Head of GCO Business Operations must be able influence execution and results across teams all CTI teams. The building of relationships and partnerships will be required to respond to management regular ad-hoc requests. Must be able to balance multiple requests and self-prioritize those requests in a manner that ensures critical items are completed promptly and effectively. Must be able to lead change and develop innovative solutions that will enable the GCO organization to operate efficiently and effectively. Expected to have regular interaction with and presentations to senior management and potential client teams
  • 7+ year’s operations management experience, 5+ years financial P&L ownership, 5+ years executive communication experience as well as extensive process and/or system development experience
  • Strong skills in relationship building and management, program management/planning, presentations and communication
  • Highly-motivated, strong performer with a proven ability to work effectively with virtual and remote teams
  • Demonstrate leadership and adaptability when facing unique challenges encountered
  • High energy and a passion for project management and its processes
  • Very strong written, spoken and presentation communication skills
  • Very strong influencing and partnering skills
  • Commitment to quality, attention to detail, and continuous improvement
  • Focus on delivery and execution; able to focus on details while seeing big picture
  • Strong meeting organization and facilitation skills
  • Experience and ease in interfacing with Senior Management and Technical Support Teams
  • Track record of managing work to achieve milestones on time and within budget in a high-pressure environment
  • Analytical, flexible, team-oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multi-task
  • Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project) and industry standard project management tools
  • Financial Services experience preferred