IT Infrastructure Manager Resume Samples

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D O'Keefe

Delilah

O'Keefe

700 Cremin Street

Philadelphia

+1 (555) 198 2231

700 Cremin Street

Philadelphia

Phone

p +1 (555) 198 2231

Experience Experience

Boston, MA

IT Infrastructure Manager

Boston, MA

Halvorson, O'Keefe and Batz

Boston, MA

IT Infrastructure Manager

Establishes and maintains network users, user environment, directories and structure, rights, network printing and security
Manage corporate network running Cisco switches and ASAs
Maintaining the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives
Work with service desk team to regularly discuss incidents that were misdirected, aged or not handled to constantly improve and align services
Monitors and reports the performance of IT infrastructure, voice and network components against KPIs and takes preemptive measures to minimize interruptions
Maintain, update and routinely work with asset management to ensure local software are deployed on time
Develops, communicates, and maintains IT infrastructure, voice and network standards for all the Germany locations

Los Angeles, CA

Site IT Infrastructure Manager

Los Angeles, CA

Hauck Inc

Los Angeles, CA

Site IT Infrastructure Manager

Manage Taiwan IT Infrastructure team to successfully build and sustain the Taiwan IT infrastructure including network, servers, SAN, Backup System, VM, IP phone system, video conference and other IT infrastructure devices/systems
Follow corporate IT policies, guidelines, procedures and standards to perform the overall infrastructure management, the relevant operations, the information security management and the service desk support
Manage TW IT infrastructure projects to ensure the project delivery being on schedule, on quality and within budget
Qualify Taiwan IT infrastructure following risk assessment procedure, the protocols and change control process regulated by corporate IT/QA CSV
Perform relevant Computer System Validation (CSV) operations for infrastructure systems based on QA CSV regulations. When business system owners do CSV, provide relevant knowledge sharing or service support to help system owners effectively validate the computer systems
Develop DRP for key systems to ensure business continuity
Identify and manage the TW information system security risks, collaboratively develop mitigation plans with US IT, make sure all security controls requested by corporate security team are executed properly

present

Phoenix, AZ

Senior IT Infrastructure Manager

Phoenix, AZ

Christiansen, Hahn and Vandervort

present

Phoenix, AZ

Senior IT Infrastructure Manager

present

Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, etc
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems

Education Education

Bachelor’s Degree in Computer Science

Boston University

Bachelor’s Degree in Computer Science

Skills Skills

Strong analytical and problem solving skills. Able to find root causes of problems and quickly determine efficient solutions
Ability to maintain effective working relationships across all organizations
Good understanding of IT Infrastructure technologies such as networks (LAN, WAN and border technologies), telecommunications, windows and Unix server platforms
Strong leadership and management working as part of a high achieving management team
Ability to adapt and work in a global multinational organization with matrix leadership and influencing teams without direct authority
Ability to demonstrate management through change, both organizationally and technically
Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
Ability to lead projects of significant complexity and risk exposure
Collaborative and leadership skills to hold various teams accountable and managing vendor relationships effectively
Ability to communicate at all levels of the organization

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IT Infrastructure Manager Resume Examples & Samples

Responsible for maintenance, installation, configuration of the following platforms
Data Centre environment
Cisco network servers
Windows/Linux servers
Desktop/Laptop - OS, antivirus, applications, etc
Develop long term roadmaps for overall infrastructure Architecture. Participate in group discussion, work with development team and SME's and represent infrastructure in all IT initiatives
Manage vendors, contract negotiations, asset management for all hardware, software and equipments
Responsible for the team's performance development, evaluations, recruitment of new staff. Develop progression plan for each staff and provide support and supervision
Ensure compliance to SOX and develop DR/BC testing and activities
At least 5 years relevant experience in a similar capacity
Proven experience in managing infrastructure - Windows, Linux, Cisco network, VLAN, Fortigate firewalls, VMWare, Citrix, Active Directory, DNS, DHCP, IIS, WSUS, Exchange server, Aruba wireless
Experience in managing, migrating, implementation to Amazon Web Services or any cloud platform
Strong experience in project planning, implementation and operations. Experience in production performance optimization and improvements
Be highly organised and a great multi-tasker
Global mind-set and ability to think across cultures, functions and scenarios
Self-starter, strong initiative & leadership
Demonstrated success in managing projects
Great written and oral communication skills

IT Infrastructure Manager Resume Examples & Samples

Bachelor’s degree in MIS, IT, or related field; Master’s degree preferred
10+ years of experience in IT or related field;, 4+ years in a managerial role
Experience with business systems for small to mid-size companies (Windows Server, LAN Administration, Exchange Administration, Laptop Configuration, SharePoint, Deltek, etc.)
Experience with a variety of programming technologies (C#, Powershell, SQL, etc.)

IT Infrastructure Manager Resume Examples & Samples

Setup the office infrastructure - from designing, sourcing of various products and solutions and implementation
Hands-on configuration and installation of servers, systems, network
Manage IT assets, contracts and budgets
Ensure compliance to IT policy, process and operation
Develop and execute Disaster Recovery Plan and data backup process
Manage and maintain all IT vendors
Troubleshoot all technical issues on daily basis
Bachelor's Degree in Computer Science, IT, Engineering or any equivalent
8-10 years of IT infrastructure and at least 3 years as IT Manager. Experience in finance & banking industry is preferred
Solid experience in Windows Servers, Redhat Linux, Active Directory, Microsoft Lync, SQL Server database, Cisco ASA Firewall, Cisco Switches and Avaya IP Phones
Strong project management and vendor management experience. Must be independent and has strong decision making skills. Tech-savvy, updated with the latest technologies
Proactive attitude with good communication skills
Fluent in both English and Chinese/Mandarin to be able to communicate with counterparts in China office
Some professional certificate (Microsoft, Cisco, Redhat) will be a plus

IT Infrastructure Manager Resume Examples & Samples

Under general supervision of the global Infrastructure manager this position will have the following responsibilities
Design, specify, configure, install, deploy and maintain local area network hardware, software and telecommunication services such as personal computers, terminals, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, cell phones and internet service providers
Develop and implement administer policies and procedures related to network hardware and software acquisition, use, support, security and backup. Coordinates third-party maintenance for network hardware, software and telecommunication services. Prepares and maintains documentation of network configuration and cabling layouts
Establishes and maintains network users, user environment, directories and structure, rights, network printing and security
Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
Develops and communicate standards for use, operations, and security of network, personal computers and data
Communicates with other departments to report and resolve software, hardware and operational problems. Communicate with suppliers regarding bugs, and follow-up to make sure fixes are received and tested
Consult with department managers to develop system solutions consistent with organizational objectives
Research and evaluate new technology and share information with Senior Management on an as needed basis
Develop and implement disaster recovery procedures
Minimum Bachelor’s Degree in computer technology or related field
Master Degree in computer technology a plus
Minimum 5+years relevant industry experience, with 2+ years in a leadership role setting up, managing and deploying server and desktop infrastructure
Must be able to maintain computer/IT records
ITIL certified, IT Security, Lean IT, ITSM
Knowledge of MS Server / Clients OS and MS Office
Very good knowledge in conception and operating of Network Infrastructure (LAN/WAN/WLAN)
Knowledge of Business Process Models, especially Logistics / Supply Chain Management
Candidate must have strong interpersonal skills along with strong communication skills
This is a demanding environment that requires supporting an organization with high standards of excellence
May possibly drive company and/or personal vehicle while on company time

IT Infrastructure Manager Resume Examples & Samples

You will offer trading Floor Support. Including perform technical installation, troubleshooting, fault solution of Trading Room applications and perform technical installation, troubleshooting, fault solution of Trading Room infrastructure
You will carry workstation & Peripheral Support. Includes perform technical installation, troubleshooting and fault solution and assist in Technical Documentations
You will also responsible for Servers & Network Support, such as perform administration and support of Windows 2008 Servers that include system administration, installation, monitoring, troubleshooting, capacity planning, technical support, and maintenance

IT Infrastructure Manager Resume Examples & Samples

Manages deliverables for the team against expected results with a focus on operational and tactical activities that align to functional objectives
Applies an in-depth understanding of IT project techniques and methodologies and an understanding of other IT disciplines in guiding and coaching team members
Makes judgments about priorities and the team's approach to work based on an understanding of how the team contributes to the achievement of broader objectives
Adapts plans to meet service and/or operational challenges
Identifies and resolves technical, operational, risk management, and organizational challenges
May play lead role or technical consultant role in large or complex projects or initiatives
Has full management responsibility for teammates: hiring, disciplinary, coaching, terminating, performance reviews
Physical and virtual personal computer, user collaboration, and general network technology background
Ability to communicate at all levels of the organization
Analyse data and distil the data into information that can be shared
Strong leadership and management working as part of a high achieving management team
Well-developed interpersonal skills
Ability to demonstrate management through change, both organizationally and technically
Bachelor’s degree and 10 years of experience in experience in IT project management or related discipline or an equivalent combination of education and work experience
Broad functional knowledge in defining technology requirements
Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
Ability to lead projects of significant complexity and risk exposure

IT Infrastructure Manager Resume Examples & Samples

Ensure the health and availability of all network systems & components
Ensure active network, server, and user administration and security
Ensure active monitoring of network and system components
Employ Backup, Risk mitigation, and Disaster Recovery programs
Employ a strategy of keeping technology current with a TCO focus
Team Leadership and Development
Support Model Management
Asset Management - Planning, Requisition, Licensing, Tracking, and Maintenance
WAN/LAN Installation and Support – Cisco Switches, Routers, and Access Points
Server Administration – Linux, Oracle, Microsoft, SQL Server
User Administration - Active Directory, Exchange email
Hardware & Software - Configuration and Management
PCI Compliance and IT Audit Experience
4 year undergraduate degree in technology or demonstrated equivalent experience
5 – 10 years of management experience in a technical team environment
Training as required to keep up with the latest in all of the above technologies. Attempts should be made to do online, self-study training whenever possible

Global IT Infrastructure Manager Resume Examples & Samples

Interface with business unit representatives to develop infrastructure requirements and identify opportunities to enable efficiencies
Work with business unit representatives to identify requirements of an ever-expanding mobile workforce and determine impacts on authentication and administration models. Develop solutions to address impacts
Lead development of infrastructure strategies and execute projects to enable global applications deployment either within the public/private cloud or internal to UTC
Oversee Active Directory restructuring to support forest and domain consolidation and performance enhancements
Conduct research on innovative, productivity-enabling technology solutions and develop business cases to propose high performance, cost effective opportunities to meet business requirements. Bring these innovative technologies to a production ready state and coordinate UTC global introduction
Plan, design, implement and manage multiple concurrent infrastructure projects to support business and technical needs
Establish and cultivate relationships with suppliers of strategic information technology products and/or services
Design and implement standards for business wide global IT infrastructure including cloud offerings and federated identity management
Meet all financial obligations and drive year over year rate reductions for infrastructure services

Global IT Infrastructure Manager Resume Examples & Samples

Interface with business unit representatives to develop the next generation end-user computing requirements and identify opportunities to drive efficiency and productivity
Lead development of a world class mobility strategy and execute projects to enable global deployment at UTC
Work with Corporate IT lines of service leads to insure foundational support for mobility and an ever-expanding mobile workforce in the areas of network, security, Active Directory, and collaborative technologies
Interface with Corporate and BU Application development and support groups to champion and support strategic mobile application development and deployment
Plan, design, implement and manage multiple technology projects to support business requirements
Meet all financial obligations and drive year over year cost reductions for infrastructure services

IT Infrastructure Manager Resume Examples & Samples

Manage the integrity of security design (including PCI Compliance) and engineering for the network and systems, including the implementation of backup and recovery processes. Administers systems security measures to protect data, software, and hardware
Monitor network and system logs to ensure successful processing
Upgrade systems by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software
Troubleshoot and resolves complex hardware, software and network technical problems
Ensure smoothly running help desk, server room and in-office systems
Manage corporate network running Cisco switches and ASAs
Manage the network infrastructure and Store Systems (POS) systems of the retail stores (2 locations)
Manage and support Windows server environments
Manage, support and maintain VPNs
Perform system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating application problems to vendor
Stay up to date with Industry infrastructure and security standards by attending vendor events, conferences and taking part in online forums
Manage and mentor a small team of help desk engineers/system administrators
Contributes to maintaining the integrity and effectiveness of the Technology team
Maintain effective relationship with Infrastructure vendors and business partners
Participate in projects to implement, test and design the various Infrastructure components and applications
Performs a variety of tasks as required by the VP of Enterprise Solutions. Works under minimum supervision

IT Infrastructure Manager Resume Examples & Samples

Troubleshoots and resolves any IT service issues related to IT Infrastructure, voice and client computing
Monitors and reports the performance of IT infrastructure, voice and network components against KPIs and takes preemptive measures to minimize interruptions
Works with technical teams to ensure that hardware and software infrastructure is maintained with latest firmware and software requirements
Develops, communicates, and maintains IT infrastructure, voice and network standards for all the Germany locations
Builds and implements software standards for servers, operating systems, and end-user workstations
Recommends alternatives for IT infrastructure, voice and network architecture in order to ensure business sustainability
Responsible for strategic planning and management of vendor performance and processes as well as negotiates IT Infrastructure contracts in conjunction with the contract managers to coordinate implementation, service contracts, equipment acquisitions, and track vendor performance against contract compliance
Partners with business liaisons and technical teams to understand and define system goals and technical system requirements
Recommends internal IT team with suitable technology infrastructure updates in order to develop long- and short-term planning
Able to identify, prioritize, and solve complex IT Infrastructure, voice and network-related problems with the ability to anticipate risks and devise solutions in the moment
Able to work in a fast paced complex and dynamic environment
Poise under pressure and comfort with ambiguity
Strong analytical and problem solving skills. Able to find root causes of problems and quickly determine efficient solutions
Expertise in vendor management and contract negotiations and vendor contract compliance
Excellent project management and prioritization skills
Process oriented
German native speaker and as well as fluent in English
Ability to 25% business trips between our three German Location
More than five years of experience in IT leading or coordinating the Infrastructure department in a medium side componence of leading large IT transformation/re-organization programs

IT Infrastructure Manager Resume Examples & Samples

10+ years of demonstrated success in leading complex IT programs
Solid problem solving and analytical skills
Solid IT infrastructure fundamentals
ACE/Six Sigma trained/certified
Proactive and high energy
Demonstrated ability to excel in a global matrix organization
Strong interpersonal written/verbal communication skills
Strong team player and must be able to adapt his/her communication style to work successfully across functional boundaries and across cultures
Strong Network background with certifications preferred
Background/experience in deploying technical solutions
A strong understanding of Microsoft technologies, including Windows, Active Directory, MS Office, LDAP and Aventail
A good understanding of security technologies
Travel up to 25%

IT / Infrastructure Manager Resume Examples & Samples

Managing SLAs, OLAs, KPIs and ITIL V3 based support processes
Maintaining the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives
Manage and coach support staff, to help maximise their potential, and establish Personal Development Plans and Skills Plans for the team
Set and measure and review business goals and objectives with in the Boeing performance management framework
Provide a point of escalation of staff, customers and internal teams with the area of accountability
Provide leadership to the support team by demonstrating good technical knowledge and management capabilities, and by maintaining a positive attitude at all times
You must be ITIL qualified at least to foundation level or equivalent
Highly resilient, proactive and positive attitude and approach
Have good operational knowledge and experience of Windows Linux, VMware, Hyper V, Citrix, Cisco, Juniper, EMC and NetAPP
Previous Background in Managing IT infrastructure teams
Defence & Blue Light sector experience. Supporting Classified environments to JSP/Home Office Standards
Experience of working within a large multinational organization within a matrix management structure

IT Infrastructure Manager Resume Examples & Samples

Responsible for all infrastructure services of Mott MacDonald North America
Leads and manages the Infrastructure team to operate and support infrastructure services. Acts as an escalation point for the team for incidents, problems, changes and IT service continuity
Interfaces with the Global Application Services Leads to determine work priorities and ensure consistency of operation globally
Ensures management processes are executed to deliver quality infrastructure services reliably, efficiently and effectively
Ensures relevant people are informed about new and ongoing incidents and have timely access to Incident Reviews
Tracks Service and Operational Level (SLA/OLA) performance for infrastructure services and the North American Infrastructure team against agreed levels and manages remediation actions as necessary
Manages the performance of key infrastructure service providers and escalates issues to the Global Infrastructure Services Manager, if necessary, who overseas service provider relationships
Undertakes risk assessments for planned changes which impact infrastructure services
Ensures day-to-day activities and checks as part of the ongoing maintenance of infrastructure services are carried out in a timely manner and provides input to the forward schedule of maintenance and upgrades; Ensures regional infrastructure operations comply with Mott MacDonald standards, policies and any regulation
Responsible for managing the recovery of infrastructure services for North America
Ensures technical knowledge and learning related to operation and management of infrastructure services is effectively passed between members of the infrastructure team
Supports development of new services by working with the Global Infrastructure Services Manager and global technical leads to define operation requirements, assess operational readiness and implementation risks and carry out deployments. Major infrastructure upgrades are delivered by the Solutions group; and
Works with the Global Infrastructure Services Manager to understand the cost and quality of infrastructure services; identifies service improvements and owns selected actions within the Infrastructure Services Improvement Plan
Engages with managed services providers and other vendors to meet service delivery targets
Event management
Incident and Problem management
Availability Management
Security Management
Service Continuity Management
Capacity Management
Access Management
Service Reporting
At least 5 years’ experience in technical management role with line management responsibility for staff
Excellent knowledge of infrastructure operations covering networks, data centers, servers, storage systems and databases, security and cloud technologies
Specific expertise with Microsoft Azure, Office 365, Cisco Meraki, Riverbed, Netapp, StorSimple,
Commvault is a plus
Experience working in a global organization; and
Experience managing supplier relationships

IT Infrastructure Manager Resume Examples & Samples

10 years of experience in an Information Technology role. Managerial experience required
Must have advanced knowledge of designing, supporting, and configuring IT infrastructure
Deep working understanding of IT security tools, strategies, and practices
An understanding of satellite communications and maritime operation would be beneficial
Ability to influence and get things done through others without direct authority
Demonstrated leadership skills in directing all phases of a project with multi-functional teams
Familiarity or exposure with implementing disaster recovery, business continuity, and change control
Familiarity with best practices and design of Windows, Linux, and VM server environments including storage
Intimate understanding of communication infrastructure design and best practices
Entrepreneurial drive, creativity, and risk tolerance
Ability to be the key resource for the company compliance programs with a deep understanding of Sarbanes–Oxley compliance
Experience supporting system implementations and business process integrations with key business functional partners
Ability to manage a fully integrated team to provide user support, on-going system maintenance (patching), and additional configurations that enhance business process changes and prevent system downtime
Manages and maintains productive relationships with business managers, IT colleagues, and outside consulting resources
Occasional international travel required with frequent short domestic trips

Senior IT Infrastructure Manager Resume Examples & Samples

Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use
Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
Establish service level agreements with end users
Provides "ownership" of problem through final resolution
Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network
Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
Assess, approve, and administer all equipment, hardware, and software upgrades
Manage and ensure effectiveness of servers and their associated operating systems and software. Responsible for on-site and off-site data centers in conjunction with production IT
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, etc
Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base
Direct and administrate help desk staff, systems engineers, and contractors, and where necessary conduct performance reviews and take corrective action
Provide guidance and mentorship to junior members of the team

IT Infrastructure Manager Resume Examples & Samples

Ensure that end users in the market adhere to the Acceptable Use of IT Resources Policy . Address and remediate any contraventions of policy. Escalate any that cannot be remediated
Adhere to all EIS standard support processes, controls etc. and support the transition of services to new process when they are agreed
Ensure that the staff providing infrastructure services are trained as required to comply with GSK and EIS training requirements
Provide support for internal audits as requested by EIS and the general GSK business

IT Infrastructure Manager Resume Examples & Samples

Identify capacity and resources needed
Run kickoff and status meetings
Manage the day-to-day operational and tactical aspects of and IT team as well as multiple IT projects
Drive project cadence with all departments especially during prolonged timelines
Coordinate with other teams and application areas as necessary to resolve schedule and other interdependency challenges
Manage scope and mitigates risk across projects
Manage Go/No Go decision process
Maintain a record of project status in MS SharePoint
Identify and recommend resolutions to process gaps
Effectively support and enhance methodology and enforce project standards
Effectively communicate relevant project information and status to superiors and the larger organization
Manage expectations, focusing on high risk items impacting launch date
Serve as key participant in team and client meetings
3-5 years of experience in IT project management
Proven track record of on-time delivery
Proven track record of effectively managing multiple projects simultaneously
Experience managing product implementations that have software and IT related components
Ability to maintain effective working relationships across all organizations
Experience working in MS Excel, MS Visio, and MS Project
PMI certification
Experience managing business process improvement projects

IT Infrastructure Manager Resume Examples & Samples

Lead the design and implementation of the IT Infrastructure Roadmap
Recommend new solutions that improve productivity and give Glu a competitive advantage
Design WAN and LAN connectivity, working with system and application administration teams and studio technical teams to design proper network traffic flow, and to troubleshoot and correct existing issues
Design and implement server and storage technologies
Manage global projects
Improve our networks and connectivity, focusing on performance and reliability
Partner with security team to secure network traffic using best practices, including appropriate use of encryption/VPNs, firewalls, etc
Strong experience with virtual networking with VMware technologies
Review cloud solutions and determine ROI for moving some or all systems to the cloud
Build proper logging and tracking of error logs for security and compliance
Diagnose, troubleshoot, and resolve global system and network issues
Design Backup, Disaster Recovery and Business Continuity Planning Solutions
Analyze business requirements to develop solutions
Assist engineering team with installing, configuring, and maintaining networking, server and storage equipment
Document network processes, procedures, and practices
Be a part of the 24x7 emergency on-call and work nights and weekends during maintenance periods and service outages
BA/BS Degree in a related technology field or equivalent experience
10+ years of strong working experience in a multi-site corporate environment
3+ years of management experience
CCIE or MSCE Certification or equivalent experience
Strong knowledge and experience in all aspects of IP networking and security infrastructure
Ability to communicate decisions to a global audience effectively
Thorough understanding and working knowledge of Active Directory and Exchange in heterogeneous environments
Experience managing Windows and Linux servers
Thorough understanding of Virtual Host Platforms including VMWare and Hyper-V
Strong experience architecting and managing backup solutions
Experience working in a hybrid cloud environment (Office 365, AWS, Azure, etc.…)
Experience supporting VOIP and video conferencing
Strong experience managing wifi technologies
Experience working with a distributed IT team and the ability to assist and teach less advanced team members
2+ Year of Experience managing AWS VPNs
Strong experience with Cisco firewalls and one other vendor
Strong Project Management Skills
Must be capable of independent self-direction

IT Infrastructure Manager Resume Examples & Samples

1) Electronic application, 2) resume, 3) cover letter stating your related skills, experience and interest in the position, and 4) answers to the supplemental questions
Works with IS Department Director and other departmental staff to develop cloud and on premise infrastructure and service strategies for data center operations, data storage and backups, security, business continuity and disaster recovery plans, server and network architecture, network monitoring systems, virtualization, video, voice and data transmission, hardware renewal and replacement and desktop environment
Works with IS Department Director to develop and implement a budget based on staffing and resource requirements, cost estimates, objectives and goals. Monitors and documents expenditures assuring compliance with approved budget and staffing
Coordinates the review and evaluation of existing and proposed service contracts associated with desktop, server, website hosting, Internet, wide and local area network hardware and software and advises IS Director in contract services negotiation
Ensures plans related to network, desktop and capital replacement are successfully implemented within time and budget constraints
Provides up to date awareness and understanding of new and emerging technologies, security threats and their strategic significance and application or remediation requirements
Provides technical analysis and support in troubleshooting, evaluating and resolving problems in accordance with departmental service level agreements
Manages and leads security and infrastructure incident response efforts
Performs full spectrum of managerial responsibilities – supervises and coordinates the activities of systems administrator and help desk staff by planning, organizing and coordinating workloads and assignments; establishes goals, provides regular feedback and evaluates performance, monitors and resolves grievances, and handles other personnel matters ensuring effective resolution and continued delivery of services
Technology related to network infrastructure, routers, switches, routing and routed protocols
Microsoft Exchange 2013 and above
Microsoft domains, including Server 2008 and above, SCCM, active directory and domain controllers, replication, Microsoft security and authentication best practices
Good project management principles, including budgeting, definition of resources, scheduling and documentation
Leadership best practices
Cisco networking systems and their use and performance
Network management and testing tools
Next Generation Firewalls
Configuring and troubleshooting QoS and CoS for traffic management and voice/video prioritization
PCI compliance
ITIL best practices
Cloud infrastructure as a service, such as Amazon, Azure and RackSpace, Office365
Lead a team effectively – aligning the needs of the team members with those of the organization
Manage, architect and maintain VLAN's, SANs, WANs and LANs
Act as a project manager to resolve specific complicated issues involving a variety of resources
Manage budget and expenditure control
Perform analysis and make recommendations
Cultivate teamwork, creativity and responsive customer service
Work with vendors and external consultants on technical, cost and quality issues for enterprise applications
Recommend and design changes based on business needs
Fulfill Metro's employee values of public service, excellence, teamwork, respect, innovation, and sustainability
Develop policy and project alternatives, criteria, and recommendations; prioritize and assign section staff resources to tasks and projects
Communicate effectively both orally and in writing, including preparation and presentation of reports, policy options, proposals and recommendations
Maintain awareness of new and emerging technologies and threats and their applications

Site IT Infrastructure Manager Resume Examples & Samples

Well define Impax Taiwan’s business requirements of IT infrastructure, professionally propose infrastructure architecture and solutions to line management and corporate IT, follow management decisions to implement agreed solutions, ensure the solutions well support Impax Taiwan business needs
Manage Taiwan IT Infrastructure team to successfully build and sustain the Taiwan IT infrastructure including network, servers, SAN, Backup System, VM, IP phone system, video conference and other IT infrastructure devices/systems
Follow corporate IT policies, guidelines, procedures and standards to perform the overall infrastructure management, the relevant operations, the information security management and the service desk support
Manage TW IT infrastructure projects to ensure the project delivery being on schedule, on quality and within budget
Qualify Taiwan IT infrastructure following risk assessment procedure, the protocols and change control process regulated by corporate IT/QA CSV
Perform relevant Computer System Validation (CSV) operations for infrastructure systems based on QA CSV regulations. When business system owners do CSV, provide relevant knowledge sharing or service support to help system owners effectively validate the computer systems
Develop DRP for key systems to ensure business continuity
Identify and manage the TW information system security risks, collaboratively develop mitigation plans with US IT, make sure all security controls requested by corporate security team are executed properly
Implement relevant IT infrastructure monitoring practice and mechanism to reduce the system availability risk as well as to timely explore problems when they occur
Co-work with corporate IT to develop and implement incident mgmt. and problem solving procedure. Manage the incident and the problem solving with the agreed process and working model, to reduce risk of business continuity
Produce required policies, guidelines, procedures document of IT infrastructure/information security/help desk service mgmt. for Impax Taiwan by adding necessary customization to the US version and translating the document to bilingual version
Lead TW IT work activities for internal/external audits or FDA / EU inspections
Manage IT service desk in good model. Conduct Service Level Agreement with site lead team, collaborate with cross-functional IT partners, implement the SLA, achieve the service level and retain good customer service satisfaction
Manage vendors and the relevant procurement activities of the responsible scope
Develop an annual budget plan for TW infrastructure, IT security mgmt. and service mgmt. Manage to spend within the approved budget
Other assignments from the line management
At least 10 years of experience in managing IT Infrastructure service for companies with employee over 250 users
Fluent English speaking and writing are essential
At least 7 years of people management experience
At least 7 years of experience on LAN/WAN environment development & maintenance based on Cisco platform
7+ years MS Windows server experience including Server 2003, 2008 and 2012
7+ years of experience in the following areas: Active Directory domain mgmt.; DHCP, WINS and DNS server administration; File and print server administration; Server Monitoring & Alerting; Security configuration and auditing for Windows
5+ years MS Exchange/email systems
5+ years of virtualization experience using VMWare
Experience in managing storage devices (SAN/NAS). Experience with real time data replication technology for Disaster recovery is preferred
Good understanding of 802.1X, Firewalls and IPS systems
Excellent communication, coordination and conflict management skills

IT Infrastructure Manager Resume Examples & Samples

Leading client-facing business development, engagement delivery, practice development and thought leadership; especially, identifying and addressing client needs communicating a broad range of Firm services, managing engagements, including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues
Managing, IT strategy, architecture, engineering, operations, policy, processes, standards, organizational design, governance, change management, enabling technology and program delivery
Leading and building large teams, creating a positive work environment by developing new opportunities, successful delivery of engagements, monitoring of organizational health, and the driving of thought leadership
Managing, leveraging Cloud Management Platforms, Virtualization Strategies, Automation and Orchestration Strategies, Public Cloud Platforms, Cloud Capacity/Performance Optimization, and Application Migrations to a Cloud Platform with a clear understanding of how an IT organization capitalizes upon technology to enable the business
Architectural design and implementation of major cloud management (e.g. BMC, HP, CA, VMare, etc.),
Service catalog, virtualization, automation, and orchestration (e.g. Chef, Puppet) and public cloud vendors (e.g. AWS, Rackspace, etc)
Vendors, project management, ITIL/ITSM, and
Engagement analysis
As a practice and team leader, enabling teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation, and leading by example, while working collaboratively as a member of a team and executing independently
Creating a solutions-based practice, growing an organization, developing approaches/methodologies, building a thought leadership platform, leading engagements and providing consistent communications to clients and leadership teams
Building and designing applications across multiple stacks (includes programming languages like JEE, .NET, Ruby, PHP,)
Understanding of building and designing n-tier application architectures
Architecting and driving teams to analyse and develop modules on Enterprise applications (SAP, Oracle ERP, SFDC, etc)
Architecting, designing, building integration platforms like EAI, ESB and SOA stack ,deploying public or private cloud environments, and analyzing application workloads and migration of application to target cloud environments

IT Infrastructure Manager Resume Examples & Samples

Managing SLA’s, OLA’s, KPI’s and ITIL V3 based support processes
Manage and coach support staff, to help maximise their potential, and establish Personal Development Plans and Skill Plans for the team
Provide a point of escalation for staff, customers and internal teams with the area of accountability
Establish close working relationships with the other departments within Boeing Information Services and develop proactive business partnerships with service recipients (including conducting regular Service Reviews)
Provide an out-of-hours escalation path for technicians and customers outside of normal office hours and organise backup for colleagues who are unable to fulfil their duties in an out-of-hours environment
Communication with stakeholders regarding service provision and outages
Strong team and project management capabilities. Experience of capacity management
Ability to communicate and influence at all levels within the organization
Excellent leadership and motivational capabilities
Ability to build high performing, motivated teams and to act as a role model for delivering excellent technical services
Previous background in managing IT infrastructure teams

IT Infrastructure Manager Resume Examples & Samples

Extensive experience managing and delivering infrastructure design and operational excellence
Extensive experience of successful leadership of an infrastructure team
Hands-on experience in troubleshooting hardware
Knowledge of current protocols and standards, covering all areas of the company's infrastructure

IT Infrastructure Manager Resume Examples & Samples

Management of team success in the delivery of infrastructure activities including Telecommunications, Servers, Data Centres, Meeting and Collaboration Technologies, On-site support and Service Desk through a focus on service integrity, process efficiency and cost management
Driving strategic alignment of Infrastructure standards and leveraged resources around the region
Champion change aligned with the business strategy and IT Regional support model
Provide coaching and guidance to the infrastructure teams to facilitate the development of technical and/or leadership skills
Proven leadership capabilities managing large teams
Excellent understanding of general business operations
Broad understanding and appreciation of the IT technology deployed within Enterprise corporations
Strong analysis and problem solving skills
Independent and organized, working without direct supervision, flexible and adaptable, setting own priorities and following through to completion
Builds excellent relationships and maintains a strong customer focus
Effective communicating, networking and negotiation skills
Ability to think globally, regionally and locally about any solution
Ability to influence people not under direct supervision and work with them as a team
Proven ability to manage, mentor and develop staff in other teams and/or locations
Ability to meet tight deadlines in a high-pressure scenario

IT Infrastructure Manager Resume Examples & Samples

Represent the BTS infrastructure in Japan. Provide leadership, communication and build effective relationships with local commercial BTS team and the business
Manage coordination, job assignment and periodization of work of local team comprising of whitespace contractors, helpdesk engineers, and dispatch network engineers. Escalate and work with regional and global infra team on process gaps to ensure End User Computing services are meeting customer expectations
Manage global infrastructure project execution, such as hardware refreshes, security management of devices, including translation & training of tools and technologies deployed globally
Maintain, update and routinely work with asset management to ensure local software are deployed on time
Conflict management with users, handle exceptions or priority requests
Work with service desk team to regularly discuss incidents that were misdirected, aged or not handled to constantly improve and align services
Do all local infrastructure communication relating to downtime, changes, major incidents and mobility related actions
Ensure on-boarding and off-boarding processes are managed effectively
Manage regular AbbVie’s “techspot” (walk-in Helpdesk support) program communication and event execution
Manage local projects for all remote sites, including VC upgrades, installation of new workstations or other infrastructure enhancements as and when they arise (with the help of our vendors and our outsourced contractors)
Run local campaigns and training on end-user tools, security awareness, self-service and other infrastructure roll-out in local language
Work with suppliers to ensure proper service agreements are in place for Multi-Function Printer solutions, telecom and mobility needs are meeting business needs and adapted to business growth
Ensure local compute environment meets compliance and audit requirements as set by AbbVie’s policies and standards
IT Graduate with a minimum bachelor’s degree or equivalent
5 to 10 years of experience in infrastructure roles within IT
Strong verbal and written communication in English is required
Collaborative and leadership skills to hold various teams accountable and managing vendor relationships effectively
Ability to adapt and work in a global multinational organization with matrix leadership and influencing teams without direct authority
Good understanding of IT Infrastructure technologies such as networks (LAN, WAN and border technologies), telecommunications, windows and Unix server platforms
Basic knowledge in databases and desktop technologies is preferred
Experience with support of IT Infrastructure and to be able to help isolate and troubleshoot complex problems and failures
Basic knowledge of TCP/IP based Network such as knowledge of CCNA or CISCO network devices & routers is preferred