IT Infrastructure Manager Resume Samples

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DO
D O'Keefe
Delilah
O'Keefe
700 Cremin Street
Philadelphia
PA
+1 (555) 198 2231
700 Cremin Street
Philadelphia
PA
Phone
p +1 (555) 198 2231
Experience Experience
03/2016 present
Phoenix, AZ
Senior IT Infrastructure Manager
Phoenix, AZ
Senior IT Infrastructure Manager
03/2016 present
Phoenix, AZ
Senior IT Infrastructure Manager
03/2016 present
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
  • Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
  • Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
  • Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, etc
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
  • Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts
  • Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
02/2012 02/2016
Los Angeles, CA
Site IT Infrastructure Manager
Los Angeles, CA
Site IT Infrastructure Manager
02/2012 02/2016
Los Angeles, CA
Site IT Infrastructure Manager
02/2012 02/2016
  • Manage Taiwan IT Infrastructure team to successfully build and sustain the Taiwan IT infrastructure including network, servers, SAN, Backup System, VM, IP phone system, video conference and other IT infrastructure devices/systems
  • Follow corporate IT policies, guidelines, procedures and standards to perform the overall infrastructure management, the relevant operations, the information security management and the service desk support
  • Manage TW IT infrastructure projects to ensure the project delivery being on schedule, on quality and within budget
  • Qualify Taiwan IT infrastructure following risk assessment procedure, the protocols and change control process regulated by corporate IT/QA CSV
  • Perform relevant Computer System Validation (CSV) operations for infrastructure systems based on QA CSV regulations. When business system owners do CSV, provide relevant knowledge sharing or service support to help system owners effectively validate the computer systems
  • Develop DRP for key systems to ensure business continuity
  • Identify and manage the TW information system security risks, collaboratively develop mitigation plans with US IT, make sure all security controls requested by corporate security team are executed properly
03/2006 11/2011
Boston, MA
IT Infrastructure Manager
Boston, MA
IT Infrastructure Manager
03/2006 11/2011
Boston, MA
IT Infrastructure Manager
03/2006 11/2011
  • Establishes and maintains network users, user environment, directories and structure, rights, network printing and security
  • Manage corporate network running Cisco switches and ASAs
  • Maintaining the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives
  • Work with service desk team to regularly discuss incidents that were misdirected, aged or not handled to constantly improve and align services
  • Monitors and reports the performance of IT infrastructure, voice and network components against KPIs and takes preemptive measures to minimize interruptions
  • Maintain, update and routinely work with asset management to ensure local software are deployed on time
  • Develops, communicates, and maintains IT infrastructure, voice and network standards for all the Germany locations
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Boston University
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong analytical and problem solving skills. Able to find root causes of problems and quickly determine efficient solutions
  • Ability to maintain effective working relationships across all organizations
  • Good understanding of IT Infrastructure technologies such as networks (LAN, WAN and border technologies), telecommunications, windows and Unix server platforms
  • Strong leadership and management working as part of a high achieving management team
  • Ability to adapt and work in a global multinational organization with matrix leadership and influencing teams without direct authority
  • Ability to demonstrate management through change, both organizationally and technically
  • Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
  • Ability to lead projects of significant complexity and risk exposure
  • Collaborative and leadership skills to hold various teams accountable and managing vendor relationships effectively
  • Ability to communicate at all levels of the organization
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1

IT Infrastructure Manager Resume Examples & Samples

  • Responsible for maintenance, installation, configuration of the following platforms
  • Data Centre environment
  • Cisco network servers
  • Windows/Linux servers
  • Desktop/Laptop - OS, antivirus, applications, etc
  • Develop long term roadmaps for overall infrastructure Architecture. Participate in group discussion, work with development team and SME's and represent infrastructure in all IT initiatives
  • Manage vendors, contract negotiations, asset management for all hardware, software and equipments
  • Responsible for the team's performance development, evaluations, recruitment of new staff. Develop progression plan for each staff and provide support and supervision
  • Ensure compliance to SOX and develop DR/BC testing and activities
  • At least 5 years relevant experience in a similar capacity
  • Proven experience in managing infrastructure - Windows, Linux, Cisco network, VLAN, Fortigate firewalls, VMWare, Citrix, Active Directory, DNS, DHCP, IIS, WSUS, Exchange server, Aruba wireless
  • Experience in managing, migrating, implementation to Amazon Web Services or any cloud platform
  • Strong experience in project planning, implementation and operations. Experience in production performance optimization and improvements
  • Be highly organised and a great multi-tasker
  • Global mind-set and ability to think across cultures, functions and scenarios
  • Self-starter, strong initiative & leadership
  • Demonstrated success in managing projects
  • Great written and oral communication skills
2

IT Infrastructure Manager Resume Examples & Samples

  • Bachelor’s degree in MIS, IT, or related field; Master’s degree preferred
  • 10+ years of experience in IT or related field;, 4+ years in a managerial role
  • Experience with business systems for small to mid-size companies (Windows Server, LAN Administration, Exchange Administration, Laptop Configuration, SharePoint, Deltek, etc.)
  • Experience with a variety of programming technologies (C#, Powershell, SQL, etc.)
3

IT Infrastructure Manager Resume Examples & Samples

  • Setup the office infrastructure - from designing, sourcing of various products and solutions and implementation
  • Hands-on configuration and installation of servers, systems, network
  • Manage IT assets, contracts and budgets
  • Ensure compliance to IT policy, process and operation
  • Develop and execute Disaster Recovery Plan and data backup process
  • Manage and maintain all IT vendors
  • Troubleshoot all technical issues on daily basis
  • Bachelor's Degree in Computer Science, IT, Engineering or any equivalent
  • 8-10 years of IT infrastructure and at least 3 years as IT Manager. Experience in finance & banking industry is preferred
  • Solid experience in Windows Servers, Redhat Linux, Active Directory, Microsoft Lync, SQL Server database, Cisco ASA Firewall, Cisco Switches and Avaya IP Phones
  • Strong project management and vendor management experience. Must be independent and has strong decision making skills. Tech-savvy, updated with the latest technologies
  • Proactive attitude with good communication skills
  • Fluent in both English and Chinese/Mandarin to be able to communicate with counterparts in China office
  • Some professional certificate (Microsoft, Cisco, Redhat) will be a plus
4

IT Infrastructure Manager Resume Examples & Samples

  • Under general supervision of the global Infrastructure manager this position will have the following responsibilities
  • Design, specify, configure, install, deploy and maintain local area network hardware, software and telecommunication services such as personal computers, terminals, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, cell phones and internet service providers
  • Develop and implement administer policies and procedures related to network hardware and software acquisition, use, support, security and backup. Coordinates third-party maintenance for network hardware, software and telecommunication services. Prepares and maintains documentation of network configuration and cabling layouts
  • Establishes and maintains network users, user environment, directories and structure, rights, network printing and security
  • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
  • Develops and communicate standards for use, operations, and security of network, personal computers and data
  • Communicates with other departments to report and resolve software, hardware and operational problems. Communicate with suppliers regarding bugs, and follow-up to make sure fixes are received and tested
  • Consult with department managers to develop system solutions consistent with organizational objectives
  • Research and evaluate new technology and share information with Senior Management on an as needed basis
  • Develop and implement disaster recovery procedures
  • Minimum Bachelor’s Degree in computer technology or related field
  • Master Degree in computer technology a plus
  • Minimum 5+years relevant industry experience, with 2+ years in a leadership role setting up, managing and deploying server and desktop infrastructure
  • Must be able to maintain computer/IT records
  • ITIL certified, IT Security, Lean IT, ITSM
  • Knowledge of MS Server / Clients OS and MS Office
  • Very good knowledge in conception and operating of Network Infrastructure (LAN/WAN/WLAN)
  • Knowledge of Business Process Models, especially Logistics / Supply Chain Management
  • Candidate must have strong interpersonal skills along with strong communication skills
  • This is a demanding environment that requires supporting an organization with high standards of excellence
  • May possibly drive company and/or personal vehicle while on company time
5

IT Infrastructure Manager Resume Examples & Samples

  • You will offer trading Floor Support. Including perform technical installation, troubleshooting, fault solution of Trading Room applications and perform technical installation, troubleshooting, fault solution of Trading Room infrastructure
  • You will carry workstation & Peripheral Support. Includes perform technical installation, troubleshooting and fault solution and assist in Technical Documentations
  • You will also responsible for Servers & Network Support, such as perform administration and support of Windows 2008 Servers that include system administration, installation, monitoring, troubleshooting, capacity planning, technical support, and maintenance
6

IT Infrastructure Manager Resume Examples & Samples

  • Manages deliverables for the team against expected results with a focus on operational and tactical activities that align to functional objectives
  • Applies an in-depth understanding of IT project techniques and methodologies and an understanding of other IT disciplines in guiding and coaching team members
  • Makes judgments about priorities and the team's approach to work based on an understanding of how the team contributes to the achievement of broader objectives
  • Adapts plans to meet service and/or operational challenges
  • Identifies and resolves technical, operational, risk management, and organizational challenges
  • May play lead role or technical consultant role in large or complex projects or initiatives
  • Has full management responsibility for teammates: hiring, disciplinary, coaching, terminating, performance reviews
  • Physical and virtual personal computer, user collaboration, and general network technology background
  • Ability to communicate at all levels of the organization
  • Analyse data and distil the data into information that can be shared
  • Strong leadership and management working as part of a high achieving management team
  • Well-developed interpersonal skills
  • Ability to demonstrate management through change, both organizationally and technically
  • Bachelor’s degree and 10 years of experience in experience in IT project management or related discipline or an equivalent combination of education and work experience
  • Broad functional knowledge in defining technology requirements
  • Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
  • Ability to lead projects of significant complexity and risk exposure
7

IT Infrastructure Manager Resume Examples & Samples

  • Ensure the health and availability of all network systems & components
  • Ensure active network, server, and user administration and security
  • Ensure active monitoring of network and system components
  • Employ Backup, Risk mitigation, and Disaster Recovery programs
  • Employ a strategy of keeping technology current with a TCO focus
  • Team Leadership and Development
  • Support Model Management
  • Asset Management - Planning, Requisition, Licensing, Tracking, and Maintenance
  • WAN/LAN Installation and Support – Cisco Switches, Routers, and Access Points
  • Server Administration – Linux, Oracle, Microsoft, SQL Server
  • User Administration - Active Directory, Exchange email
  • Hardware & Software - Configuration and Management
  • PCI Compliance and IT Audit Experience
  • 4 year undergraduate degree in technology or demonstrated equivalent experience
  • 5 – 10 years of management experience in a technical team environment
  • Training as required to keep up with the latest in all of the above technologies. Attempts should be made to do online, self-study training whenever possible
8

Global IT Infrastructure Manager Resume Examples & Samples

  • Interface with business unit representatives to develop infrastructure requirements and identify opportunities to enable efficiencies
  • Work with business unit representatives to identify requirements of an ever-expanding mobile workforce and determine impacts on authentication and administration models. Develop solutions to address impacts
  • Lead development of infrastructure strategies and execute projects to enable global applications deployment either within the public/private cloud or internal to UTC
  • Oversee Active Directory restructuring to support forest and domain consolidation and performance enhancements
  • Conduct research on innovative, productivity-enabling technology solutions and develop business cases to propose high performance, cost effective opportunities to meet business requirements. Bring these innovative technologies to a production ready state and coordinate UTC global introduction
  • Plan, design, implement and manage multiple concurrent infrastructure projects to support business and technical needs
  • Establish and cultivate relationships with suppliers of strategic information technology products and/or services
  • Design and implement standards for business wide global IT infrastructure including cloud offerings and federated identity management
  • Meet all financial obligations and drive year over year rate reductions for infrastructure services
9

Global IT Infrastructure Manager Resume Examples & Samples

  • Interface with business unit representatives to develop the next generation end-user computing requirements and identify opportunities to drive efficiency and productivity
  • Lead development of a world class mobility strategy and execute projects to enable global deployment at UTC
  • Work with Corporate IT lines of service leads to insure foundational support for mobility and an ever-expanding mobile workforce in the areas of network, security, Active Directory, and collaborative technologies
  • Interface with Corporate and BU Application development and support groups to champion and support strategic mobile application development and deployment
  • Plan, design, implement and manage multiple technology projects to support business requirements
  • Meet all financial obligations and drive year over year cost reductions for infrastructure services
10

IT Infrastructure Manager Resume Examples & Samples

  • Manage the integrity of security design (including PCI Compliance) and engineering for the network and systems, including the implementation of backup and recovery processes. Administers systems security measures to protect data, software, and hardware
  • Monitor network and system logs to ensure successful processing
  • Upgrade systems by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software
  • Troubleshoot and resolves complex hardware, software and network technical problems
  • Ensure smoothly running help desk, server room and in-office systems
  • Manage corporate network running Cisco switches and ASAs
  • Manage the network infrastructure and Store Systems (POS) systems of the retail stores (2 locations)
  • Manage and support Windows server environments
  • Manage, support and maintain VPNs
  • Perform system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating application problems to vendor
  • Stay up to date with Industry infrastructure and security standards by attending vendor events, conferences and taking part in online forums
  • Manage and mentor a small team of help desk engineers/system administrators
  • Contributes to maintaining the integrity and effectiveness of the Technology team
  • Maintain effective relationship with Infrastructure vendors and business partners
  • Participate in projects to implement, test and design the various Infrastructure components and applications
  • Performs a variety of tasks as required by the VP of Enterprise Solutions. Works under minimum supervision
11

IT Infrastructure Manager Resume Examples & Samples

  • Troubleshoots and resolves any IT service issues related to IT Infrastructure, voice and client computing
  • Monitors and reports the performance of IT infrastructure, voice and network components against KPIs and takes preemptive measures to minimize interruptions
  • Works with technical teams to ensure that hardware and software infrastructure is maintained with latest firmware and software requirements
  • Develops, communicates, and maintains IT infrastructure, voice and network standards for all the Germany locations
  • Builds and implements software standards for servers, operating systems, and end-user workstations
  • Recommends alternatives for IT infrastructure, voice and network architecture in order to ensure business sustainability
  • Responsible for strategic planning and management of vendor performance and processes as well as negotiates IT Infrastructure contracts in conjunction with the contract managers to coordinate implementation, service contracts, equipment acquisitions, and track vendor performance against contract compliance
  • Partners with business liaisons and technical teams to understand and define system goals and technical system requirements
  • Recommends internal IT team with suitable technology infrastructure updates in order to develop long- and short-term planning
  • Able to identify, prioritize, and solve complex IT Infrastructure, voice and network-related problems with the ability to anticipate risks and devise solutions in the moment
  • Able to work in a fast paced complex and dynamic environment
  • Poise under pressure and comfort with ambiguity
  • Strong analytical and problem solving skills. Able to find root causes of problems and quickly determine efficient solutions
  • Expertise in vendor management and contract negotiations and vendor contract compliance
  • Excellent project management and prioritization skills
  • Process oriented
  • German native speaker and as well as fluent in English
  • Ability to 25% business trips between our three German Location
  • More than five years of experience in IT leading or coordinating the Infrastructure department in a medium side componence of leading large IT transformation/re-organization programs
12

IT Infrastructure Manager Resume Examples & Samples

  • 10+ years of demonstrated success in leading complex IT programs
  • Solid problem solving and analytical skills
  • Solid IT infrastructure fundamentals
  • ACE/Six Sigma trained/certified
  • Proactive and high energy
  • Demonstrated ability to excel in a global matrix organization
  • Strong interpersonal written/verbal communication skills
  • Strong team player and must be able to adapt his/her communication style to work successfully across functional boundaries and across cultures
  • Strong Network background with certifications preferred
  • Background/experience in deploying technical solutions
  • A strong understanding of Microsoft technologies, including Windows, Active Directory, MS Office, LDAP and Aventail
  • A good understanding of security technologies
  • Travel up to 25%
13

IT / Infrastructure Manager Resume Examples & Samples

  • Managing SLAs, OLAs, KPIs and ITIL V3 based support processes
  • Maintaining the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives
  • Manage and coach support staff, to help maximise their potential, and establish Personal Development Plans and Skills Plans for the team
  • Set and measure and review business goals and objectives with in the Boeing performance management framework
  • Provide a point of escalation of staff, customers and internal teams with the area of accountability
  • Provide leadership to the support team by demonstrating good technical knowledge and management capabilities, and by maintaining a positive attitude at all times
  • You must be ITIL qualified at least to foundation level or equivalent
  • Highly resilient, proactive and positive attitude and approach
  • Have good operational knowledge and experience of Windows Linux, VMware, Hyper V, Citrix, Cisco, Juniper, EMC and NetAPP
  • Previous Background in Managing IT infrastructure teams
  • Defence & Blue Light sector experience. Supporting Classified environments to JSP/Home Office Standards
  • Experience of working within a large multinational organization within a matrix management structure
14

IT Infrastructure Manager Resume Examples & Samples

  • Responsible for all infrastructure services of Mott MacDonald North America
  • Leads and manages the Infrastructure team to operate and support infrastructure services. Acts as an escalation point for the team for incidents, problems, changes and IT service continuity
  • Interfaces with the Global Application Services Leads to determine work priorities and ensure consistency of operation globally
  • Ensures management processes are executed to deliver quality infrastructure services reliably, efficiently and effectively
  • Ensures relevant people are informed about new and ongoing incidents and have timely access to Incident Reviews
  • Tracks Service and Operational Level (SLA/OLA) performance for infrastructure services and the North American Infrastructure team against agreed levels and manages remediation actions as necessary
  • Manages the performance of key infrastructure service providers and escalates issues to the Global Infrastructure Services Manager, if necessary, who overseas service provider relationships
  • Undertakes risk assessments for planned changes which impact infrastructure services
  • Ensures day-to-day activities and checks as part of the ongoing maintenance of infrastructure services are carried out in a timely manner and provides input to the forward schedule of maintenance and upgrades; Ensures regional infrastructure operations comply with Mott MacDonald standards, policies and any regulation
  • Responsible for managing the recovery of infrastructure services for North America
  • Ensures technical knowledge and learning related to operation and management of infrastructure services is effectively passed between members of the infrastructure team
  • Supports development of new services by working with the Global Infrastructure Services Manager and global technical leads to define operation requirements, assess operational readiness and implementation risks and carry out deployments. Major infrastructure upgrades are delivered by the Solutions group; and
  • Works with the Global Infrastructure Services Manager to understand the cost and quality of infrastructure services; identifies service improvements and owns selected actions within the Infrastructure Services Improvement Plan
  • Engages with managed services providers and other vendors to meet service delivery targets
  • Event management
  • Incident and Problem management
  • Availability Management
  • Security Management
  • Service Continuity Management
  • Capacity Management
  • Access Management
  • Service Reporting
  • At least 5 years’ experience in technical management role with line management responsibility for staff
  • Excellent knowledge of infrastructure operations covering networks, data centers, servers, storage systems and databases, security and cloud technologies
  • Specific expertise with Microsoft Azure, Office 365, Cisco Meraki, Riverbed, Netapp, StorSimple,
  • Commvault is a plus
  • Experience working in a global organization; and
  • Experience managing supplier relationships
15

IT Infrastructure Manager Resume Examples & Samples

  • 10 years of experience in an Information Technology role. Managerial experience required
  • Must have advanced knowledge of designing, supporting, and configuring IT infrastructure
  • Deep working understanding of IT security tools, strategies, and practices
  • An understanding of satellite communications and maritime operation would be beneficial
  • Ability to influence and get things done through others without direct authority
  • Demonstrated leadership skills in directing all phases of a project with multi-functional teams
  • Familiarity or exposure with implementing disaster recovery, business continuity, and change control
  • Familiarity with best practices and design of Windows, Linux, and VM server environments including storage
  • Intimate understanding of communication infrastructure design and best practices
  • Entrepreneurial drive, creativity, and risk tolerance
  • Ability to be the key resource for the company compliance programs with a deep understanding of Sarbanes–Oxley compliance
  • Experience supporting system implementations and business process integrations with key business functional partners
  • Ability to manage a fully integrated team to provide user support, on-going system maintenance (patching), and additional configurations that enhance business process changes and prevent system downtime
  • Manages and maintains productive relationships with business managers, IT colleagues, and outside consulting resources
  • Occasional international travel required with frequent short domestic trips
16

Senior IT Infrastructure Manager Resume Examples & Samples

  • Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use
  • Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
  • Establish service level agreements with end users
  • Provides "ownership" of problem through final resolution
  • Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network
  • Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
  • Assess, approve, and administer all equipment, hardware, and software upgrades
  • Manage and ensure effectiveness of servers and their associated operating systems and software. Responsible for on-site and off-site data centers in conjunction with production IT
  • Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, etc
  • Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base
  • Direct and administrate help desk staff, systems engineers, and contractors, and where necessary conduct performance reviews and take corrective action
  • Provide guidance and mentorship to junior members of the team
17

IT Infrastructure Manager Resume Examples & Samples

  • Ensure that end users in the market adhere to the Acceptable Use of IT Resources Policy . Address and remediate any contraventions of policy. Escalate any that cannot be remediated
  • Adhere to all EIS standard support processes, controls etc. and support the transition of services to new process when they are agreed
  • Ensure that the staff providing infrastructure services are trained as required to comply with GSK and EIS training requirements
  • Provide support for internal audits as requested by EIS and the general GSK business
18

IT Infrastructure Manager Resume Examples & Samples

  • Identify capacity and resources needed
  • Run kickoff and status meetings
  • Manage the day-to-day operational and tactical aspects of and IT team as well as multiple IT projects
  • Drive project cadence with all departments especially during prolonged timelines
  • Coordinate with other teams and application areas as necessary to resolve schedule and other interdependency challenges
  • Manage scope and mitigates risk across projects
  • Manage Go/No Go decision process
  • Maintain a record of project status in MS SharePoint
  • Identify and recommend resolutions to process gaps
  • Effectively support and enhance methodology and enforce project standards
  • Effectively communicate relevant project information and status to superiors and the larger organization
  • Manage expectations, focusing on high risk items impacting launch date
  • Serve as key participant in team and client meetings
  • 3-5 years of experience in IT project management
  • Proven track record of on-time delivery
  • Proven track record of effectively managing multiple projects simultaneously
  • Experience managing product implementations that have software and IT related components
  • Ability to maintain effective working relationships across all organizations
  • Experience working in MS Excel, MS Visio, and MS Project
  • PMI certification
  • Experience managing business process improvement projects
19

IT Infrastructure Manager Resume Examples & Samples

  • Lead the design and implementation of the IT Infrastructure Roadmap
  • Recommend new solutions that improve productivity and give Glu a competitive advantage
  • Design WAN and LAN connectivity, working with system and application administration teams and studio technical teams to design proper network traffic flow, and to troubleshoot and correct existing issues
  • Design and implement server and storage technologies
  • Manage global projects
  • Improve our networks and connectivity, focusing on performance and reliability
  • Partner with security team to secure network traffic using best practices, including appropriate use of encryption/VPNs, firewalls, etc
  • Strong experience with virtual networking with VMware technologies
  • Review cloud solutions and determine ROI for moving some or all systems to the cloud
  • Build proper logging and tracking of error logs for security and compliance
  • Diagnose, troubleshoot, and resolve global system and network issues
  • Design Backup, Disaster Recovery and Business Continuity Planning Solutions
  • Analyze business requirements to develop solutions
  • Assist engineering team with installing, configuring, and maintaining networking, server and storage equipment
  • Document network processes, procedures, and practices
  • Be a part of the 24x7 emergency on-call and work nights and weekends during maintenance periods and service outages
  • BA/BS Degree in a related technology field or equivalent experience
  • 10+ years of strong working experience in a multi-site corporate environment
  • 3+ years of management experience
  • CCIE or MSCE Certification or equivalent experience
  • Strong knowledge and experience in all aspects of IP networking and security infrastructure
  • Ability to communicate decisions to a global audience effectively
  • Thorough understanding and working knowledge of Active Directory and Exchange in heterogeneous environments
  • Experience managing Windows and Linux servers
  • Thorough understanding of Virtual Host Platforms including VMWare and Hyper-V
  • Strong experience architecting and managing backup solutions
  • Experience working in a hybrid cloud environment (Office 365, AWS, Azure, etc.…)
  • Experience supporting VOIP and video conferencing
  • Strong experience managing wifi technologies
  • Experience working with a distributed IT team and the ability to assist and teach less advanced team members
  • 2+ Year of Experience managing AWS VPNs
  • Strong experience with Cisco firewalls and one other vendor
  • Strong Project Management Skills
  • Must be capable of independent self-direction
20

IT Infrastructure Manager Resume Examples & Samples

  • 1) Electronic application, 2) resume, 3) cover letter stating your related skills, experience and interest in the position, and 4) answers to the supplemental questions
  • Works with IS Department Director and other departmental staff to develop cloud and on premise infrastructure and service strategies for data center operations, data storage and backups, security, business continuity and disaster recovery plans, server and network architecture, network monitoring systems, virtualization, video, voice and data transmission, hardware renewal and replacement and desktop environment
  • Works with IS Department Director to develop and implement a budget based on staffing and resource requirements, cost estimates, objectives and goals. Monitors and documents expenditures assuring compliance with approved budget and staffing
  • Coordinates the review and evaluation of existing and proposed service contracts associated with desktop, server, website hosting, Internet, wide and local area network hardware and software and advises IS Director in contract services negotiation
  • Ensures plans related to network, desktop and capital replacement are successfully implemented within time and budget constraints
  • Provides up to date awareness and understanding of new and emerging technologies, security threats and their strategic significance and application or remediation requirements
  • Provides technical analysis and support in troubleshooting, evaluating and resolving problems in accordance with departmental service level agreements
  • Manages and leads security and infrastructure incident response efforts
  • Performs full spectrum of managerial responsibilities – supervises and coordinates the activities of systems administrator and help desk staff by planning, organizing and coordinating workloads and assignments; establishes goals, provides regular feedback and evaluates performance, monitors and resolves grievances, and handles other personnel matters ensuring effective resolution and continued delivery of services
  • Technology related to network infrastructure, routers, switches, routing and routed protocols
  • Microsoft Exchange 2013 and above
  • Microsoft domains, including Server 2008 and above, SCCM, active directory and domain controllers, replication, Microsoft security and authentication best practices
  • Good project management principles, including budgeting, definition of resources, scheduling and documentation
  • Leadership best practices
  • Cisco networking systems and their use and performance
  • Network management and testing tools
  • Next Generation Firewalls
  • Configuring and troubleshooting QoS and CoS for traffic management and voice/video prioritization
  • PCI compliance
  • ITIL best practices
  • Cloud infrastructure as a service, such as Amazon, Azure and RackSpace, Office365
  • Lead a team effectively – aligning the needs of the team members with those of the organization
  • Manage, architect and maintain VLAN's, SANs, WANs and LANs
  • Act as a project manager to resolve specific complicated issues involving a variety of resources
  • Manage budget and expenditure control
  • Perform analysis and make recommendations
  • Cultivate teamwork, creativity and responsive customer service
  • Work with vendors and external consultants on technical, cost and quality issues for enterprise applications
  • Recommend and design changes based on business needs
  • Fulfill Metro's employee values of public service, excellence, teamwork, respect, innovation, and sustainability
  • Develop policy and project alternatives, criteria, and recommendations; prioritize and assign section staff resources to tasks and projects
  • Communicate effectively both orally and in writing, including preparation and presentation of reports, policy options, proposals and recommendations
  • Maintain awareness of new and emerging technologies and threats and their applications
21

Site IT Infrastructure Manager Resume Examples & Samples

  • Well define Impax Taiwan’s business requirements of IT infrastructure, professionally propose infrastructure architecture and solutions to line management and corporate IT, follow management decisions to implement agreed solutions, ensure the solutions well support Impax Taiwan business needs
  • Manage Taiwan IT Infrastructure team to successfully build and sustain the Taiwan IT infrastructure including network, servers, SAN, Backup System, VM, IP phone system, video conference and other IT infrastructure devices/systems
  • Follow corporate IT policies, guidelines, procedures and standards to perform the overall infrastructure management, the relevant operations, the information security management and the service desk support
  • Manage TW IT infrastructure projects to ensure the project delivery being on schedule, on quality and within budget
  • Qualify Taiwan IT infrastructure following risk assessment procedure, the protocols and change control process regulated by corporate IT/QA CSV
  • Perform relevant Computer System Validation (CSV) operations for infrastructure systems based on QA CSV regulations. When business system owners do CSV, provide relevant knowledge sharing or service support to help system owners effectively validate the computer systems
  • Develop DRP for key systems to ensure business continuity
  • Identify and manage the TW information system security risks, collaboratively develop mitigation plans with US IT, make sure all security controls requested by corporate security team are executed properly
  • Implement relevant IT infrastructure monitoring practice and mechanism to reduce the system availability risk as well as to timely explore problems when they occur
  • Co-work with corporate IT to develop and implement incident mgmt. and problem solving procedure. Manage the incident and the problem solving with the agreed process and working model, to reduce risk of business continuity
  • Produce required policies, guidelines, procedures document of IT infrastructure/information security/help desk service mgmt. for Impax Taiwan by adding necessary customization to the US version and translating the document to bilingual version
  • Lead TW IT work activities for internal/external audits or FDA / EU inspections
  • Manage IT service desk in good model. Conduct Service Level Agreement with site lead team, collaborate with cross-functional IT partners, implement the SLA, achieve the service level and retain good customer service satisfaction
  • Manage vendors and the relevant procurement activities of the responsible scope
  • Develop an annual budget plan for TW infrastructure, IT security mgmt. and service mgmt. Manage to spend within the approved budget
  • Other assignments from the line management
  • At least 10 years of experience in managing IT Infrastructure service for companies with employee over 250 users
  • Fluent English speaking and writing are essential
  • At least 7 years of people management experience
  • At least 7 years of experience on LAN/WAN environment development & maintenance based on Cisco platform
  • 7+ years MS Windows server experience including Server 2003, 2008 and 2012
  • 7+ years of experience in the following areas: Active Directory domain mgmt.; DHCP, WINS and DNS server administration; File and print server administration; Server Monitoring & Alerting; Security configuration and auditing for Windows
  • 5+ years MS Exchange/email systems
  • 5+ years of virtualization experience using VMWare
  • Experience in managing storage devices (SAN/NAS). Experience with real time data replication technology for Disaster recovery is preferred
  • Good understanding of 802.1X, Firewalls and IPS systems
  • Excellent communication, coordination and conflict management skills
22

IT Infrastructure Manager Resume Examples & Samples

  • Leading client-facing business development, engagement delivery, practice development and thought leadership; especially, identifying and addressing client needs communicating a broad range of Firm services, managing engagements, including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues
  • Managing, IT strategy, architecture, engineering, operations, policy, processes, standards, organizational design, governance, change management, enabling technology and program delivery
  • Leading and building large teams, creating a positive work environment by developing new opportunities, successful delivery of engagements, monitoring of organizational health, and the driving of thought leadership
  • Managing, leveraging Cloud Management Platforms, Virtualization Strategies, Automation and Orchestration Strategies, Public Cloud Platforms, Cloud Capacity/Performance Optimization, and Application Migrations to a Cloud Platform with a clear understanding of how an IT organization capitalizes upon technology to enable the business
  • Architectural design and implementation of major cloud management (e.g. BMC, HP, CA, VMare, etc.),
  • Service catalog, virtualization, automation, and orchestration (e.g. Chef, Puppet) and public cloud vendors (e.g. AWS, Rackspace, etc)
  • Vendors, project management, ITIL/ITSM, and
  • Engagement analysis
  • As a practice and team leader, enabling teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation, and leading by example, while working collaboratively as a member of a team and executing independently
  • Creating a solutions-based practice, growing an organization, developing approaches/methodologies, building a thought leadership platform, leading engagements and providing consistent communications to clients and leadership teams
  • Building and designing applications across multiple stacks (includes programming languages like JEE, .NET, Ruby, PHP,)
  • Understanding of building and designing n-tier application architectures
  • Architecting and driving teams to analyse and develop modules on Enterprise applications (SAP, Oracle ERP, SFDC, etc)
  • Architecting, designing, building integration platforms like EAI, ESB and SOA stack ,deploying public or private cloud environments, and analyzing application workloads and migration of application to target cloud environments
23

IT Infrastructure Manager Resume Examples & Samples

  • Managing SLA’s, OLA’s, KPI’s and ITIL V3 based support processes
  • Manage and coach support staff, to help maximise their potential, and establish Personal Development Plans and Skill Plans for the team
  • Provide a point of escalation for staff, customers and internal teams with the area of accountability
  • Establish close working relationships with the other departments within Boeing Information Services and develop proactive business partnerships with service recipients (including conducting regular Service Reviews)
  • Provide an out-of-hours escalation path for technicians and customers outside of normal office hours and organise backup for colleagues who are unable to fulfil their duties in an out-of-hours environment
  • Communication with stakeholders regarding service provision and outages
  • Strong team and project management capabilities. Experience of capacity management
  • Ability to communicate and influence at all levels within the organization
  • Excellent leadership and motivational capabilities
  • Ability to build high performing, motivated teams and to act as a role model for delivering excellent technical services
  • Previous background in managing IT infrastructure teams
24

IT Infrastructure Manager Resume Examples & Samples

  • Extensive experience managing and delivering infrastructure design and operational excellence
  • Extensive experience of successful leadership of an infrastructure team
  • Hands-on experience in troubleshooting hardware
  • Knowledge of current protocols and standards, covering all areas of the company's infrastructure
25

IT Infrastructure Manager Resume Examples & Samples

  • Management of team success in the delivery of infrastructure activities including Telecommunications, Servers, Data Centres, Meeting and Collaboration Technologies, On-site support and Service Desk through a focus on service integrity, process efficiency and cost management
  • Driving strategic alignment of Infrastructure standards and leveraged resources around the region
  • Champion change aligned with the business strategy and IT Regional support model
  • Provide coaching and guidance to the infrastructure teams to facilitate the development of technical and/or leadership skills
  • Proven leadership capabilities managing large teams
  • Excellent understanding of general business operations
  • Broad understanding and appreciation of the IT technology deployed within Enterprise corporations
  • Strong analysis and problem solving skills
  • Independent and organized, working without direct supervision, flexible and adaptable, setting own priorities and following through to completion
  • Builds excellent relationships and maintains a strong customer focus
  • Effective communicating, networking and negotiation skills
  • Ability to think globally, regionally and locally about any solution
  • Ability to influence people not under direct supervision and work with them as a team
  • Proven ability to manage, mentor and develop staff in other teams and/or locations
  • Ability to meet tight deadlines in a high-pressure scenario
26

IT Infrastructure Manager Resume Examples & Samples

  • Represent the BTS infrastructure in Japan. Provide leadership, communication and build effective relationships with local commercial BTS team and the business
  • Manage coordination, job assignment and periodization of work of local team comprising of whitespace contractors, helpdesk engineers, and dispatch network engineers. Escalate and work with regional and global infra team on process gaps to ensure End User Computing services are meeting customer expectations
  • Manage global infrastructure project execution, such as hardware refreshes, security management of devices, including translation & training of tools and technologies deployed globally
  • Maintain, update and routinely work with asset management to ensure local software are deployed on time
  • Conflict management with users, handle exceptions or priority requests
  • Work with service desk team to regularly discuss incidents that were misdirected, aged or not handled to constantly improve and align services
  • Do all local infrastructure communication relating to downtime, changes, major incidents and mobility related actions
  • Ensure on-boarding and off-boarding processes are managed effectively
  • Manage regular AbbVie’s “techspot” (walk-in Helpdesk support) program communication and event execution
  • Manage local projects for all remote sites, including VC upgrades, installation of new workstations or other infrastructure enhancements as and when they arise (with the help of our vendors and our outsourced contractors)
  • Run local campaigns and training on end-user tools, security awareness, self-service and other infrastructure roll-out in local language
  • Work with suppliers to ensure proper service agreements are in place for Multi-Function Printer solutions, telecom and mobility needs are meeting business needs and adapted to business growth
  • Ensure local compute environment meets compliance and audit requirements as set by AbbVie’s policies and standards
  • IT Graduate with a minimum bachelor’s degree or equivalent
  • 5 to 10 years of experience in infrastructure roles within IT
  • Strong verbal and written communication in English is required
  • Collaborative and leadership skills to hold various teams accountable and managing vendor relationships effectively
  • Ability to adapt and work in a global multinational organization with matrix leadership and influencing teams without direct authority
  • Good understanding of IT Infrastructure technologies such as networks (LAN, WAN and border technologies), telecommunications, windows and Unix server platforms
  • Basic knowledge in databases and desktop technologies is preferred
  • Experience with support of IT Infrastructure and to be able to help isolate and troubleshoot complex problems and failures
  • Basic knowledge of TCP/IP based Network such as knowledge of CCNA or CISCO network devices & routers is preferred