Director, IT Infrastructure Resume Samples

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C Romaguera

Concepcion

Romaguera

335 Owen Lodge

New York

+1 (555) 955 5486

335 Owen Lodge

New York

Phone

p +1 (555) 955 5486

Experience Experience

Philadelphia, PA

Director IT Infrastructure

Philadelphia, PA

Bogan Group

Philadelphia, PA

Director IT Infrastructure

Capacity planning of the enterprise’s data center facilities, server, networking, storage, and backup infrastructure and support
Managing multiple projects, develop/manage budgets and oversee the purchasing of infrastructure technology
Ensure projects are scoped and planned properly while working closely with the PMO
Work with supporting organizations to ensure positive communication flow, definition of tasks and continued process improvements
Coordinating with other departments on projects and O&M tasks
Work cross-organizationally and with the business to maintain and improve disaster recovery plans
Managing the IT Service Desk and associated Desktop Support team providing timely troubleshooting of user PC issues. This includes maintaining desktop standards, responding to software install requests, and communicating team performance on a daily/monthly basis

Dallas, TX

Director, IT Infrastructure

Dallas, TX

Hagenes, Yundt and Baumbach

Dallas, TX

Director, IT Infrastructure

Implement process for performance management and continuous improvement against established key performance indicators
Recruit, provide leadership and management of a high-performance team of hands-on and remote team
Create and manage departmental budgets
Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
Provides strategic and tactical planning, development, evaluation, and coordination of the information systems
Direct the strategy, implementation and the management and support of company-wide Network, Data Centers and Hosted and Cloud Systems
Measures and improves key performance indicators of IT Infrastructure technologies, capacities, project completion, and problem resolution

present

Philadelphia, PA

Director, IT Infrastructure BC

Philadelphia, PA

Larson-Heathcote

present

Philadelphia, PA

Director, IT Infrastructure BC

present

Builds a high performing team culture within the teams and encourages individuals to strive for performance improvement
Works with the Global Infrastructure IT team in which he is a major actor in project decision making and implementation
Operates in accordance with a SLA defined in a way that IT Infrastructure provides resources to meet Division projects
Communicates the business objectives, plans, budgets and performance expectations in order to maximise the individual and collective contributions
Shares and promotes effective use of best practices
Prepares and follows-up on expense and capital budgets
Negotiates service contracts with suppliers

Education Education

Bachelor’s Degree in Computer Science

Kennesaw State University

Bachelor’s Degree in Computer Science

Skills Skills

Seasoned IT professional with skills in all areas of IT Infrastructure including capacity and high availability planning, implementation, and management
Strong business relationships and understanding of IT systems inter-operability is essential
Knowledgeable in cyber security threats and prevention strategies
Strong presentation and attention to detail skills are essential
Ability to understand the organization’s IT strategy and to execute specific plans that ensure a cost-effective IT implementation and support structure
Experience managing projects with core teams of at least 50 professionals, specifically system administrators and network technicians
Expert knowledge of industry best practices for asset management
Ability to define problems, collect data, establish facts, manage resolution and escalate issues appropriately
Strong written and verbal communication skills
Ability to work in a high stress environment

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Director, IT Infrastructure Resume Examples & Samples

Direct the strategy, implementation and the management and support of company-wide Network, Data Centers and Hosted and Cloud Systems
Implement and support a Managed Captive for infrastructure and Applications implementation and support
Responsible for managing connectivity to Adidas and New Balance systems
Work with project teams in the implementation of new and replacement systems and infrastructure
Manage a team that includes vendor personnel and outsourced consultants/contractors
Vendor management
Desktop, laptop, mobile device support and management
Budgetary responsibility, including ensuring IT costs are below industry levels
Ability to understand the organization’s IT strategy and to execute specific plans that ensure a cost-effective IT implementation and support structure
Knowledge of infrastructure and configuration of package ERP systems is a must
Strong business relationships and understanding of IT systems inter-operability is essential
Ability to define problems, collect data, establish facts, manage resolution and escalate issues appropriately
Strong presentation and attention to detail skills are essential

Director, IT Infrastructure Resume Examples & Samples

Planning, engineering, design, implementation and integration of Enterprise Content Management system infrastructures and technologies
Responsible for the design and update of the Content Management Roadmap, overall product planning, and presentation of project status and recommendations to management
Manage vendor relationship(s) including analysis of new products, features and upgrades to determine appropriate adoption
Provide Best Practices for the ECM solution across Prudential business units
Responsible for reviewing business requirements for ECM and related projects, and building ECM solutions based on business requirements and constraints
Update stakeholders on risks of existing deployments
Drive project initiation process for ECM Projects
Provide cross-product collaboration with other GBTS service providers and business units
Lead data gathering sessions to define the users business requirements
Bachelor degree in Information Technology/Computer Science, Business Administration, or related field or equivalent experience is required
A minimum of 5 years experience in the areas of Content Management infrastructure technology delivery and systems integration is also required
IBM Navigator / FileNet, EMC D2 / Documentum, or Opentext Content Management product knowledge is a strong plus
Experience leading teams responsible for systems design and implementation is a plus
3+ years experience in an engineering capacity (planning, design, implementation, and systems integration) running complex, highly available systems in an enterprise ready environment
Content Management solutions experience is required
Exceptional interpersonal skills, oral and written communication skills
Ability to learn new applications quickly, passion for learning
Ability to speak in technical and business terms to users and IT
Ability to resolve complex customer inquiries and requests
Leadership, staff development and talent management as well as motivating team members and critical thinking and risk analysis are also required

Director IT Infrastructure Resume Examples & Samples

Success of overall operations, effectiveness and efficiency of all Federal infrastructure (Data Center/Systems Administration, Network LAN/WAN Operations and Service Desk/Desktop Support)
Capacity planning of the enterprise’s data center facilities, server, networking, storage, and backup infrastructure and support
Establishing, running, and maintaining the configuration management and change control capability across the enterprise
Ensuring that all infrastructure operations are conducted in accordance with applicable cyber security policies and procedures (FISMA- Moderate, NIST SP 800-53 & SP 800-171)
Directing and be accountable for the creation and maintenance of IT infrastructure solutions, service offerings, operational and capital budgets, processes and procedures, standards, and IT performance and efficiency metrics
Managing at least ten or more employees within the department to include hiring, coaching, training, directing and prioritizing work and evaluating job performance
Managing the IT Service Desk and associated Desktop Support team providing timely troubleshooting of user PC issues. This includes maintaining desktop standards, responding to software install requests, and communicating team performance on a daily/monthly basis
Providing supervision on systems administration and troubleshooting of Windows Server (Active Directory, Public Key Infrastructure, and other Microsoft Technologies), VMware, and Linux systems
Coordinating with other departments on projects and O&M tasks
Managing multiple projects, develop/manage budgets and oversee the purchasing of infrastructure technology
BS in CS, EE, Information Systems or a related discipline. Master’s degree in IT preferred
Minimum of fifteen (15) years of demonstrated progressively responsible experience and successful operation of complex information technology environments
A minimum of 3 years’ experience in implementing Cyber Security standards and operations and operating systems IAW FISMA/NIST standards
A minimum of 3 years’ experience managing networks supporting government data in a classified or CUI/CDI/FOUO environment a plus
Strong knowledge and a minimum of 3 years’ experience with Configuration Management and Change Control processes and automation
Experience providing advanced configuration and support activities of Windows, VMware, Linux, and Citrix systems
Experience running multiple large enterprise IT projects concurrently
Experience with enterprise backup, disaster recovery and business continuity solutions and processes
Experience analyzing complex server infrastructures, including planning, designing, evaluating, selection operating systems and protocol suites
Experience managing an IT Service Desk ensuring excellent customer service and rapid response for a diverse population of staff
Skilled at resolving hardware and software issues within a Data Center and network infrastructure
Cisco CCNA or CCNP a plus, or experience resolving network connectivity and through put issues within a Cisco-based network (wired and wireless)
Outstanding demonstrated individual leadership and team building skills across diverse backgrounds, experience levels and distributed work sites
Demonstrated ability to develop collaborative/cooperative work relationship with Corporate IT in planning, budget, and shared technical responsibilities
Ability to translate business needs into technical requirements to enable support staff success in meeting the expectations of our internal and external clients
Ability to travel up to 10% of time to support team operations
US Citizenship and ability to pass a background check, if required

Director, IT Infrastructure Services Resume Examples & Samples

Analyze the IaaS (on-premise, cloud-based, or hybrid) needs of the company and recommend solutions
Ensure the 24x7 availability and reliability of compute, storage, database platform, and IdM/AD infrastructure
Manage relationships in partnership with procurement with key suppliers, vendors, and service providers
Evaluate industry best practices and apply them as appropriate, keeping management apprised of trends and emerging technologies
Keep abreast of current threats and countermeasures, and knowledgeable of latest advances in hardware, tools, and technologies useful to fulfilling strategic goals
Mentor direct reports and their teams to further develop their soft and hard skills
Demonstrate a commitment to Hyatt core values
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
10 years in IT operations
10 years of multi-site enterprise experience, including 24x7 operations and continuous availability
5+ years leadership experience
Operational experience with the following technologies: Windows, AIX, Linux, enterprise storage solutions (SAN), private/public/hybrid cloud solutions and vendors, networking
Advanced knowledge of large scale Windows, AIX, and Linux environments
Operational experience with enterprise storage platforms (block, file, SAN)
Advanced knowledge with virtualization and container platforms (VMWare, Xen, Docker) and public/hybrid cloud IaaS deployments
Working knowledge of relational database platforms (MS SQL, Oracle, DB2, and/or Informix)
Working knowledge of networking and network service fundamentals (routing, load balancing, DNS/DHCP)
Working knowledge of Active Directory and enterprise email / calendaring platforms

Senior Director IT Infrastructure Services Resume Examples & Samples

IT Infrastructure Strategy and Architecture
Network Engineering
Cloud Computing Architecture and Transformation
Database Architecture and Management
Present recommendations to management and senior leadership
Provide an interface between business requirements and technical requirements
Provide technical leadership to Cloud Architecture, Data Administration, System Engineering and Network Engineering
Manage budget and financials for operations and technical teams
Technical fluency in all areas (Saas, Paas, and Iaas) needed to support application and cloud hosting in a large complex enterprise environment
Proficient in Microsoft AZURE and Amazon Web Services (AWS) cloud technologies
Demonstrated experience in application and infrastructure cloud transformation
Expertise in managing large Oracle and MS SQL Server database environments
Complex Data Network Design and Management with Cisco and HP technologies
Experience and expertise in project management methodologies and application
Experience in building and leading multiple collaborative teams in a large complex matrix organization
Basic understanding of accounting principles to manage budget and financials
Customer Service focus
Healthcare experience, preferred
Technology certifications preferred
PMP certification preferred but not required

Director, IT Infrastructure Resume Examples & Samples

Background in managing a high performance team of 6 or more
Experience managing projects in a mission critical (on-air in our case) high velocity environment
Managed environments with 2,500+ Network Devices (Routers, Switches, and Firewalls) and/or over 5,000 hosts
Experience operating in mission critical environments with high financial impact
Some experience in architecting and deploying infrastructure in AWS, Azure, or Google
Hands-on experience in deploying and managing all aspects of IT infrastructure, including but not limited to
Experience in previous Television Broadcast, Post-Production, or Production Environments
Task / WorkFlow Tracking: Jira / Kanban Boards
Any one of the following: CCNA/P, RHCS/E, VCP, MSCE, CISSP, PMP

Senior Director It-infrastructure Resume Examples & Samples

Creation and evolution of the network, end-user computing, & database infrastructure and technologies
Work collaboratively with counterparts across IT (US, Europe, & Asia) to affect implementation of a common vision and to secure successful adoption of new processes
Research, analyze, design, propose and support the delivery of solutions that are appropriate for the business and technology strategies. Understand, advocate and support Information Technology’s enterprise strategies. Act as visionary to proactively assist in the direction for future strategies
Appropriately balance pursuit of business, information, technical and solution architectures
Lead the identification and analysis of enterprise business drivers to develop architecture requirements
Participate in the development and ongoing management of enterprise architecture governance structure based on business and IT strategies
Promote the enterprise ITSM process, outcomes and results to the organization, including the enterprise's IT and business leaders
Lead and facilitate the creation of governing principles to guide infrastructure decision-making
Lead the development of an implementation plan for the infrastructure based on global business requirements and IT strategies
Manage the budget for the teams that you are responsible for and the related infrastructure & services
Minimum 5-7 years experience in a senior IT management role
General knowledge in all aspects of technology including networking, servers, multiple operating systems, mobility and databases
Ability to lead multiple teams to accomplish specific goals
Ability to communicate with business partners to identify and discover rapid solutions to business and technology challenges
Held at least 2 to 3 different IT service delivery positions, i.e. Helpdesk, Desktop Support, Windows Administration, Database Administration, UNIX Administration, etc
Industry specific knowledge of Telecom, PCs, IT Service providers, Server / Storage Providers, Network, Security and Cloud service providers
Ability to maintain and present meaningful metric data to peers and management team
Bachelor Degree and/or 10-12 years direct related experience
Masters Degree Preferred

Director, IT Infrastructure Resume Examples & Samples

Develops and maintains Ryan systems infrastructure, inventory and road map including detailed schedule and budgets
Establishes and maintains technology support competence to support system, network, and telephone administration technologies and responsibilities including performance metrics identification and adherence
Manages Ryan infrastructure platforms as highly available, high-performing business systems
Identifies and assists with enterprise Data Security planning and achievement, including Disaster recovery planning and testing
Adopts appropriate elements of ITIL standards for maturity in Service Management processes, particularly Incident, Problem, Change, and Configuration Management
Manages implementation and support of Firm technology strategies and initiatives
Manages staff toward completion of Firm initiatives and projects, as well as achieving individual goals and objectives
Establishes and maintains customer relationships, including focus groups for system and functional requirements, usability, service improvement, and ongoing requirements planning
Manages and ensures appropriate responsiveness, coverage, and availability of technical resources to resolve customer issues
Measures and improves key performance indicators of IT Infrastructure technologies, capacities, project completion, and problem resolution
Maintains appropriate technologies and documentation related to SAS70, PCI, and other compliance initiatives
Develops and maintains disaster recovery plans
Identifies and develops IT Infrastructure road maps and associated budgets
Manages systems and initiatives in a cost-effective manner
A Bachelor’s degree or related experience designing, implementing, and operating IT Infrastructure technologies is required
Five to seven years of experience in a supervisory or management capacity required
Experience and familiarity with VMWare, Microsoft® Windows, Microsoft® Exchange, Microsoft® CRM, Linux, EMC SAN, Cisco LAN and WAN, Foundry LAN, Vidyo Video Conference, and Avaya telephone technologies are strongly preferred

Director, IT Infrastructure Services Resume Examples & Samples

Experience: At least 15 years progressive, relevant information technology experience
Breadth: To be a successful leader, you must have a broader strategic vision that extends to people development and relationship building skills
Drive: Good enough is not good enough for us. We’re looking for people who achieve and take pride in excellence
Core Skills: Ability to use written and verbal communication effectively at all levels of the organization is essential. Proven experience in IT planning and systems development and deployment goes without saying. One of the ways a leader can be successful is knowing how to effectively deploy the right people at the right time for the right work. This is where developing people comes in. It is key to producing expected results. Strong leader will motivate and challenge their valuable resources
Soft Skills: Acting with urgency. Simplifying. Problem-solving. Being flexible. Exercising sound judgment. Listening
Technical Skills: Strong expertise in managing all infrastructure services including server, storage, client, data center management, cloud (IaaS, PaaS), network, voice and IT security
Education: Bachelor’s Degree in Computer Science, Information Technology or related field, or equivalent experience is required

Director IT Infrastructure Resume Examples & Samples

Create a positive atmosphere of exceptional customer service for 6000+ employees
Coach and provide leadership to the IT Infrastructure team to create a cohesive customer focused team
Attract, grow and retain members of the IT Infrastructure team
Work cross-organizationally and with the business to maintain and improve disaster recovery plans
Ensure projects are scoped and planned properly while working closely with the PMO
Develop and implement project plans, resource capacity, risk assessments and contingency plans
Oversee data center operations and management in several locations in the US
Ensure technical and process solutions are designed to support business requirements
Develop effective metrics and reporting structure for system availability and resource planning
Participate in the IT budget process by forecasting short and long-term infrastructure requirements
Effectively communicate maintenance activities to the organization in a timely manner and participate in the Change Advisory Board process
Work with supporting organizations to ensure positive communication flow, definition of tasks and continued process improvements
Review documentation of all system deployments and provide feedback
Ensure escalated incidents are reviewed and resolved in a timely manner
Participate in technology and facility evaluations
Build relationships with technology providers to satisfy business requirements
Be a catalyst for change
Provide strategic direction in highly-available infrastructure while demonstrating the ability to translate business requirements into IT infrastructure
Ability to mentor and assist others
Ability to multi-task, prioritize and organize effectively
Ability to work independently and with others
Strong people and relationship management skills; Ability to communicate with all levels of management and company personnel
Strong problem solving and analytical skills
Bachelor degree in Information Systems, Computer Science or related field
Minimum of 10 years overall IT experience with at least 5 years in a similar management or leadership role
8 – 10 years of Enterprise Systems Engineering experience
Strong planning, project management, change management, and organizational-change skills & experience
Data center operations experience
Demonstrated expertise in IT systems management, capacity planning, resource planning, project management and problem resolution
Solid Infrastructure knowledge in the following technologies
Microsoft System Center Suite (Configuration Manager, Operations Manager, Virtual Machine Manager, Orchestrator, etc.)
Experience with data/server replication software (ex. Veeam)
Cisco Unified Computing Systems (UCS)
Working knowledge of Oracle database and WebLogic

Director IT Infrastructure Resume Examples & Samples

Strategy/Architecture – Ensures all IT Infrastructure is
Bachelor’s degree in Business or Management Information Systems
Experience: 10+ years general business experience
Manager experience in managing and directing technical staff
Excellent organizational, coordination, presentation, interpersonal and team building skills for all levels of business and IT
Experience implementing both applications and infrastructure

Director, IT Infrastructure Resume Examples & Samples

Directs the daily workflow and wide area networks, data centers, and all other systems that provide telecommunications, data communications, data processing, Internet and intranet services, including planning and maintenance of voice and data systems
Allocates resources as appropriate to support data and telecommunications strategic and tactical planning
Manage systems with the objectives of keeping all customers banking and all employees working while maintaining stability, security, and regulatory compliance for all systems
Responsible for attracting, hiring, retaining, supervising, and motivating personnel, monitoring departmental processes, and balancing departmental priorities with the needs of other departments
Responsible for providing monthly metrics and management reporting
Develops the department’s annual budget, as well as manages, tracks, and reports on budget status on an ongoing basis
Selects and manages outside vendors and contractors; negotiates and maintains ongoing contracts
Maintains security and compliance for all systems managed
Negotiates and sets Service Level Objectives and Agreements (SLOs and SLAs) with other IT groups and business units as appropriate
Responsible for directing strategy for the bank’s Infrastructure systems, maintaining all ongoing operations, managing break fix interventions, and work on projects that add new functionality to the company
Recommends and implements techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices
Acts as liaison for any IT-related audits, risk assessments, and security reviews, and for providing documented responses to all such reviews and audits, as well as remediating findings to ensure that systems and processes are kept in full compliance with any and all appropriate regulations and technology best practices
Must possess a Bachelor’s degree, in Computers Information Systems, Computer Science, or related field, or appropriate related experience
Minimum of ten (10) years appropriate hands-on technology and management, system administration, network administration, data center, telecom and phone system management, server, storage, disaster recovery and vendor
Working knowledge of technologies such as: SAN Storage, particularly NetApp
Server and desktop virtualization, particularly with VMware, including SRM
Knowledge of products such as Citrix VDI, NetScaler
Server environments based on UNIX technologies (Solaris, Linux, etc.)
Server environments based on Microsoft technologies (Windows Server, SQL Server, IIS, etc.)
Knowledge of Cloud based systems, Cisco phone systems, IVRs, and call center telephony
Networking focused on the use of Cisco and F5 technologies
Direction of strategy and coordination of resources across complex organizations and technologies
Must be able to coordinate a high level of activity under a variety of conditions and constraints
Strong communication skills including
The ability to comfortably interact with staff, peers, senior management and strong negotiation skills with vendors
Expertise in development and delivery of training material
Build constructive business relationships, resolve conflict and suggest appropriate solutions
Must possess excellent organizational, writing, customer service, and time management skills
Analytical thinking ability, diplomacy, and professionalism are required
Excellent management skills—principles and people, as well as knowledge and ability to motivate personnel in
Strong knowledge of information security practices, regulations, policy, and technology best practices
Ability to write policies and audit responses as required

Director, IT Infrastructure BC Resume Examples & Samples

Keeps up-to-date with all new technologies and directs the implementation thereof in a cost effective manner
Builds a high performing team culture within the teams and encourages individuals to strive for performance improvement
Communicates the business objectives, plans, budgets and performance expectations in order to maximise the individual and collective contributions
Shares and promotes effective use of best practices
Works with the Global Infrastructure IT team in which he is a major actor in project decision making and implementation
Prepares and follows-up on expense and capital budgets
Negotiates service contracts with suppliers
Operates in accordance with a SLA defined in a way that IT Infrastructure provides resources to meet Division projects
Ensures that Disaster Recovery planning is in place and tested annually
Responsible for SOX compliance and for IT Security
Conducts IT Due Diligence and feasibility studies related to acquisitions
Leads LSS and other projects

Director, IT Infrastructure Resume Examples & Samples

Lead and manage responsibilities for server architects, engineers & system administrators to proactively and cost effectively meet the growing needs of the business. Include developing and implementing system management standards and practices
Analyze technical hurdles impeding accomplishing global business, evaluate solutions, and recommend a course of action Manage technical projects with an international scale, and a scope of several sites, often requiring a team of individuals to accomplish Ensure timely and reliable delivery of IT services, including data storage, data backup and restore, file and print services, email services, client VPN, etc
Working with the Network Director, lead the analysis and testing of emerging information technologies such as hyper-converged infrastructure, orchestration, virtual desktop, and software defined infrastructure/data center
Stay abreast of new cloud services from Microsoft and Amazon and identify opportunities to leverage them in support of the business
Implement monitoring and automation tools to manage computer hardware, operating systems and databases
Recruit and hire IT server architects, engineers and administrators to perform system administration, project management, and implementation of new systems
Work with the Vice President of Global Infrastructure to introduce and maintain computer policies, certifications, procedures and standards
Ensure proper negotiation with vendors and make recommendations on strategic and tactical decisions concerning computing infrastructure Stay current and informed on information technologies and developments

Director, IT Infrastructure Resume Examples & Samples

A Bachelor’s Degree in Computer Science or related field is required. A Master’s Degree is preferred
15+ years of management experience in the IT Infrastructure Services or Network Operations areas
Experience with LAN/WAN and Server design, administration and management
Strong understanding of TCP/IP networking protocol and VoIP in a large and growing business environment
Collaboration platforms like Office 365
Experience with SOX Security Policies and Standards
Experience with current hardware, software and services from major vendors such as AT&T, Cisco, Dell, EMC, Microsoft, NetApp, Oracle, Polycom, Symantec, Verizon and VMWare
Construction Industry experience a plus

Director, IT Infrastructure Resume Examples & Samples

Master’s degree prefered
Minimum 10+ years of enterprise IT management experience
Establish and execute departmental strategic plans and technology roadmaps
Create and manage departmental budgets
Oversee and lead a diverse global team comprised of both KEMET and 3rd party staff
Broad understanding of all areas of IT infrastructure
Experience establishing and managing to metrics and KPIs
Strong project management experience
Oversee and report on IT software and hardware portfolios/inventories
Create, maintain, and enforce IT policy and procedures
Experience overseeing IT helpdesk staff and systems

Director IT Infrastructure Services Resume Examples & Samples

Directs teams, ensuring they are working together effectively. Partners with and integrates across other areas of the company, resolving conflicts and managing competing priorities, to provide a complete solution
Accountable for the technical direction of the group, develops the infrastructure strategy and road-map, and ensures its integration with the broader IT and enterprise strategic plans
Translates QVC and IT strategies into tactical direction for their team. Reprioritizes and reallocates resources as appropriate based on changing business needs
Designs and sets department objectives and participates in setting division and/or corporate-related goals
Ensures quality, compliance and fiscal standards are met for the department
Leads the evaluation of emerging Infrastructure technologies and tools
Leads the implementation of technology solutions to meet multiple clients’ requirements
Establish key performance indicators and service level objectves for continually improving the performance of IT operations
Is seen by business partners as a strategic partner and key resource to escalate problems and to receive guidance and complete solutions
Manages the successful resolution of client issues, including competing demands, sensitive situations, and conflicts within their organization and/or with other teams
Balances and negotiates the needs of multiple users and communicates the business advantages of various technical solutions. Enables the assessment and evaluation of new technologies by bringing together key parties (e.g., internal/external resources, clients, IT colleagues)
Educates and informs business leadership on emerging/specialty strategic technologies
Oversees the monitoring, maintenance, upgrade and administration of IT systems, including, servers, storage and database to achieve availability, performance, and security objectives
Reviews performance and capacity of IT systems to manage the optimization of operating costs, improve operational efficiency, increase reliability and performance, productivity levels, and upgrade requirements
Responsible for IT disaster recovery, including planning, documentation, implementation and testing for all platforms
Manages 3rd party vendors and service providers; performance and SLA’s, incident handling and issue/problem resolution and escalation
Determines the appropriate staffing levels, skill sets and job and organization structure needed to achieve the work plan. Implements changes to the structure and staffing levels as needed, in consultation with senior leadership
Implements strategies to attract, retain, motivate and develop talent in their organization
Responsible for all performance-related activities, including performance reviews and any disciplinary recommendations. Makes compensation decisions
Develops budget allocation and people resource plans for their area
Improves work procedures and processes for area managed continually
Develops various analyses (e.g., organizational, systems, feasibility, cost/benefit studies, implementation plans)
Communicates clearly and precisely with all levels of the company
Ensures that key business and IT information is disseminated through their organization
Directs multiple projects, within their technical discipline. This typically includes
Ensuring resources and organization structure are in place and operating effectively
Managing business partner expectations about which projects may be funded and resourced
Anticipating conflicting needs and proactively resolving them
Supporting the project team to ensure success, including removing roadblocks and helping the team to navigate the organization. Identifying when additional funding and/or resources are needed based on scope changes
Partners across the IT organization to support departmental projects and deliver the technology portfolio
Proposes budget plans based on business needs. Manages budget expenditures during the year, including trade-offs between areas, and re-prioritizes as necessary

Director, IT Infrastructure Resume Examples & Samples

Develops, maintains and executes divisional operating budgets in support of the corporate infrastructure
Direct and manage all infrastructure planning, management and support activities for areas of responsibility
Develop and enforce infrastructure standards e.g., policies, procedures, processes, architecture
Ensure system performance and ensure proper administration of backup subsystem hardware and software components and systems monitoring for enterprise systems
Direct system administration, capacity planning, tuning, and architecture design for all enterprise systems
Direct database administration, tuning, and troubleshooting for all database systems (Oracle, SQL)
Direct the design, implementation, and management of Storage Area Network, including the system administration, capacity planning and tuning for all SAN servers
Direct the design, implementation and management of email/messaging applications, including email application support for mobile platforms
Direct the planning, design, engineering and implementation of data communications and network facilities, local and wide area, to support NEXCOM's needs worldwide including the overall design of all wireless network technology
Direct the management, research and development, implementation and maintenance of enterprise network access services for all exchanges to include office productivity, e-mail, business systems, and fielding of corporate applications
Oversee the application deployment, desktop administration and engineering support for desktop operating systems and standard desktop tools. Ensure the provision of Level 2 support for desktop computing at headquarters locations. Oversee the coordination and administration of all end-user account access activities
Direct the activities for software and hardware licensing, procurement, and accountability
Supervise a technical staff. Direct assignments, answer questions, complete work performance reviews, approve leave and determine training requirements
Ensure VP Infrastructure & Operations is kept apprised of all Infrastructure related issues

Director, IT Infrastructure Resume Examples & Samples

Create a vision and strategy for the Data Center Operations team that promotes discipline, efficiency while providing world-class support of a fast growing Cloud business
Recruit, provide leadership and management of a high-performance team of hands-on and remote team
Implement process for performance management and continuous improvement against established key performance indicators
Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
Provide executive leadership team quarterly business updates inclusive of P&L reviews, KPI trends, asset and resource utilization and staffing requirements
Effectively drive change initiatives targeted at decreasing operating expense and increasing operational efficiencies; including but not limited to contract re-negotiations, organizational alignments and data center consolidations
Delivery of effective datacenter systems support for Global Data Centers, Servers, Storage, and Automation to address business goals and operational requirements
Partner with Architects, Engineers and other stakeholders to assist in the design, communicate and implement Strategies, Technology Roadmaps, Standards, Processes and Services
Partner with Global Information Security to ensure security, audit and compliance requirements are met
Responsible for data center availability inclusive of problem management and corrective actions to ensure continuous improvement of service delivery activities
Continuous evaluation of key performance indicators and taking correcting actions to achieve established goals
Proven leader with ability to create a vision and proven track record for execution and obtaining established goals
10+ years’ experience leading teams responsible for Datacenter Operations and Service Delivery for global mid to large sized corporations with geographically dispersed populations
Passionate, collaborative, results-oriented leader with a proven track record of inspiring and building strong performing teams
Demonstrated technical management knowledge in the areas Converged Infrastructure, Virtualization, High-availability design, Cloud solutions and disaster recovery services
Experience in implementing quality guidelines, standards and procedures
Experience leading geographically distributed and culturally diverse work-groups
Strong organization and planning skills; Strong influencing / negotiation skills
Strong interpersonal / relationship management skills
Demonstrated financial and contract management skills
Bachelor’s Degree in Computer Science or equivalent experience, MBA a plus
Specific experience with EMC and VMware
Experience working in ITIL framework for service delivery

Director, IT Infrastructure Resume Examples & Samples

Provides vision for the structure and discipline of IT infrastructure required for a growing healthcare system
Responsible for optimizing the infrastructure budget through the use of internal and external resources
Creates policies and procedures for system administration, software and hardware access, and identity management
Ensures compliance with industry cyber security and architectural standards
Responsible for the strategy and documentation of network configurations
Responsible for project teams of 50+
Manages up to a $10M operational department budget
Leads the development and execution of an enterprise-wide disaster recovery and business continuity plan
Schedules and budgets maintenance and upgrades for optimum operational performance of hardware and software
Provides strategic and tactical planning, development, evaluation, and coordination of the information systems
Facilitates communication between business and IT executive leadership to ensure that IT delivery aligns with business strategic objectives and priorities
Participates in the identification, development and communication of new technology standards and best practices as appropriate
Oversees contract negotiations for software and hardware licensing
Contributes to annual planning, management, and review of budgets
Partners with assigned vendors to build effective relationships and collaborative team environments; manage vendor contract SLA’s to achieve established goals, and provides recommendations for enhancing vendor relationships
Seasoned IT professional with skills in all areas of IT Infrastructure including capacity and high availability planning, implementation, and management
At least 10 years of experience managing complex IT projects within the healthcare industry or other industries with similar 24/7/365 mission critical high availability requirements
Expert knowledge of industry best practices for asset management
Extensive networking experience as it relates to strategy, planning, purchasing, maintenance, and monitoring
Experience managing projects with core teams of at least 50 professionals, specifically system administrators and network technicians
Expert in hosting solutions both internal and external
Capable of developing enterprise infrastructure requirements based on business strategy
Advanced experience with managing complex campus wide wireless network and distributed antennae systems supporting mission critical applications and devices
Expertise in unified communications
Knowledgeable in cyber security threats and prevention strategies
Experience in application systems performance monitoring
Experience is building hybrid cloud ecosystems seamlessly integrating on-premise data center infrastructure with infrastructure-as-a-service (IaaS) cloud providers
Experience with building infrastructure and networks to support high performance computing and big data collection and analysis
Participates in efforts between IT leadership and other business units
Establishes and communicates a clear set of success criteria: team member’s performance, career development, and project performance
Provides clear, consistent, regular communication with executive leadership, team, and project stakeholders at all levels
Effectively collaborates with peers and executive leadership to share resources on critical projects; seeks opportunities to help others' projects by sharing and reallocating team members' priorities and assignments
Manages a positive, collaborative team environment that encourages support and success
Oversees the development of skills and performance of team members to encourage innovation, growth, and loyalty to the company
Practices “Management by Wandering Around;” takes the opportunity to get to know staff in “informal/impromptu” settings
Bachelor’s degree or equivalent work experience required
12 years of experience
5 years of Healthcare experience
ITIL v3 Certification or equivalent preferred
PMP Certification or equivalent preferred
CISSP Certification or equivalent preferred
CPHIMS Certification or equivalent preferred