Infrastructure Services Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the infrastructure services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Nicolas

Allene

Nicolas

762 Nathan Hill

Boston

+1 (555) 633 3831

762 Nathan Hill

Boston

Phone

p +1 (555) 633 3831

Experience Experience

Chicago, IL

Infrastructure Services

Chicago, IL

Bartoletti Group

Chicago, IL

Infrastructure Services

Detecting, reporting and fixing of poorly performing systems using agreed monitoring tools and processes
Maintaining, monitoring, supporting, and upgrading all software components used in the delivery of infrastructure services
Analysis and delivery of periodic changes to production systems to improve efficiency and assisting, providing documentation for testing activities
Raising and reviewing the Infoman change requests, following change control and incident process within defined SLAs
Database upgrades, tuning and capacity planning, assuming ownership of the deliveries for small to medium size projects
Working hand-in-hand with the support/technical lead and owning responsibility of the work being assigned
Contributing proposals to change CICS standards or working practices

San Francisco, CA

ICG Core Infrastructure Services

San Francisco, CA

Kiehn, Zemlak and Rolfson

San Francisco, CA

ICG Core Infrastructure Services

Assisting with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts
High work standards and high bandwidth for work
Review, improve and approve technical work, to guide others and to teach
Develop mutually beneficial working relationships with customers
Monitor status of critical system services reporting performance and server health
Upgrading and enhance Tool management
Providing expert support, analysis and research into exceptionally complex problems

present

Philadelphia, PA

Infrastructure Services Manager

Philadelphia, PA

Ernser, Haley and Mueller

present

Philadelphia, PA

Infrastructure Services Manager

present

Provide leadership, vision, management and professional development to the helpdesk & managed services support
Oversee management of system assets, with accurate recording and tracking to assist configuration management
Provide clear and timely business advice and manage change to infrastructure components related to operations & project related activities
Assist with the development and update support plans for new product releases. Prepare users for product releases, and monitor product related issues
Working with and managing a multi-shore delivery team to provide cost-effective services
Assist with planning and coordination of acquisition and installation of all computer and data communications equipment installed at remote locations, and maintain pertinent records pertaining thereto
Manage a large team of infrastructure managers and engineers (80-90 staff across 3 sites)

Education Education

Bachelor’s Degree in Computer Science Fields

Colorado State University

Bachelor’s Degree in Computer Science Fields

Skills Skills

Able to review, understand, and rely on technical and software documentation and apply that knowledge into practice
Experience of building relationships with key technology teams and knowledge of HPE(DL,ML,BL), Cisco UCS, VCE VBLOCK/VXBLOCK and IBM hardware knowledge
Knowledge of High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server. Log-shipping, Always-On and Clustering
Knowledgeable about incident management tools and recovery management procedures
Excellent knowledge of Cobol, DB2, VSAM, DB2 Connect, REXX, JCL, CA7, Icetool
Detail-oriented self starter with strong conceptual, analytical, decision making and planning skills
Excellent attitude towards learning and application of technology
ITIL V2 or V3 foundation knowledge or certification
Strong organization skills
Ability to interact with individuals on all organizational levels

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Site Lead-core Infrastructure Services Resume Examples & Samples

Liaise between LOB and GTI technology organizations for Data Center Operations
Baseline and use KPIs to measure success of engineered solutions and provide feedback to LOB and GTI technology organizations for continuous improvement
Participate in complex, medium or large projects to implement changes to data center architecture
Lead major projects within their discipline
Responsible for implementing major changes within their discipline which contribute to the overall success of solutions and it's ability to meet client and firm needs
Contribute technical analysis to support the development of business plans
Identify innovation opportunities within their discipline which result in operational efficiencies
Take ownership of client issues ensuring appropriate parties are engaged for timely resolution
Anticipate problems and analyze ways to mitigate the risk
Articulate the business value and impact of advanced technical and nontechnical information with ease and know when to seek senior management assistance
Provide effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue
Project excellent command of business knowledge and has the ability to solicit input from internal and external sources
Document small-to-medium scale projects and delivers presentations with minimal supervision
Frequently provide feedback and strategic recommendations to management
Implement complex medium- to large-scale projects and have and expertise in project management software
Advanced analytical skills
Minimum of 5 - 7 years experience providing technical support in a Data Center
Minimum of 5 - 7 years experience providing technical support for Server based Operating Systems
Intermediate understanding of SAN technology
Intermediate understanding of copper and fiber optics standards
Intermediate knowledge of LAN/WAN technologies
Intermediate knowledge of LAN and WAN network hardware and software
Intermediate knowledge of multiple major server hardware vendors
Intermediate knowledge of power and cooling equipment utilized in data centers
Intermediate understanding of network security policies
Advanced understanding of JPMChase Critical Environment standards and policies
Advanced understanding of JPMChase Security policies
Advanced understanding of other JPMChase policies
Advanced understanding of change management procedures

Director, Infrastructure Services Resume Examples & Samples

Research, architecture and planning for infrastructure that supports a cost-effective, flexible, scalable, and highly available cloud-computing infrastructure
Technology evaluation, selection, deployment, change management, capacity planning, scaling and support of foundation infrastructure: physical data centers; cabinet and cable plants; core network; load balancing; platform selection; intrusion detection systems; credential management; security policies and procedures; sever virtualization; systems management and monitoring tools; OS and application provisioning/configuration management tools; storage systems and backups
Manage and execute activities to maintain security: PCI and SOX compliance. Incident response and management
Service customer requests in support of projects requiring infrastructure resources
Maintain shared infrastructure through patching, tuning, hardware break/fix, troubleshooting and scaling
Maintain and evolve service and utility approach to delivering technology solutions to the business while optimizing resources through economies of scale
Candidates must be very proactive, communicative, smart, motivated, organized, results oriented and thrive within a fast-paced highly demanding 24 by 7 environment. A demonstrated ability to manage people, influence technical direction and successfully manage dozens of projects/priorities simultaneously is a must
Candidates must be technically fluent and sound in architectural and operational concepts of cloud computing, IaaS, PaaS, networking, enterprise storage systems, backups, internet security, load balancing, directory services, application and infrastructure monitoring, virtualization, automation, databases, disaster recovery, high availability, scalability and web site performance management
Candidates must be fluent in industry standard technologies (such as) from Cisco, EMC, Dell, VMWare, CentOS, RedHat Linux, Microsoft Windows, IIS, MS SQL Server, LAMP, HP Data Center Automation Tools, IDS, BMC BCAN, Akamai, Keynote and GOMEZ
Experience building and managing large private cloud environments and automating Infrastructure and Platform service provisioning highly desired
Minimum of 10 years technical management experience. 10 to 15 years of industry experience that includes several years of mid to large scale Internet/Online experience
Undergraduate degree is required, preferably in a technical discipline. MS or MBA is a plus
Excellent oral and written communication skills. Ability to effectively influence and communicate cross-functionally with all levels of company management

O&t Distributed Core Infrastructure Services Director Resume Examples & Samples

Expert Knowledge of Storage Technologies including EMC, HDS, Netapp and IBM
Expert Knowledge of Fabric Switch technologies including CISCO and Brocade
Detailed understanding of SAN/NAS
Detailed understanding of Financial Management within a large Corporation, including budgets, billing, forecasting, etc
Full exposure to commercial activities within a Storage Environment
Excellent Track record of Vendor Management
Analytical and methodical approach to problem solving
Experience of working in a heavily controls-focused environment is highly desirable
Experience manager with proven track record Interacting with senior management and clients
Track record of effective communication
Educated to degree level or equivalent preferred

ICG Core Infrastructure Services Resume Examples & Samples

Ongoing forecast management Maintain forecast throughout year (additions/removals/updates) in line with clients changing/revised requirements for large scale changes and BAU updates
Business/applications requirements gathering Collecting both non-functional and functional requirements from the client
Technical design/solution(s) Defining and proposing technical solutions to meet the needs of the business requirements including providing L0 Green and Blue $ costs
Technical design/solution(s) sign off Collecting approval for proposed technical solutions and L0 costs from all stakeholders
Delivery initiation/engagement Ensuring approved technical solution is passed to the appropriate CTI delivery team
Ensuring technical approval Representation of technical design and its validity required to obtain approval during workflow process
Identify opportunities to optimize infrastructure Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions
Agree execution of optimization activities Develop, discuss and agree infrastructure optimization efforts with the client
Agreed activities/intentions to be added to clients AO plan
Communication templates/models/branding The definition and creation of our communication and engagement methods (e.g., templates for emails, solution designs, presentations) - the processes which support them and standards that each must adhere to
Tooling Leveraging and driving requirements into financial teams for cost models and rates used for forecasting
Financial baselines and rates Defining the financial cost models and rates (L0 Green and Blue) to be used for forecasting and solution processes and baselines
Requires input from wider CTI teams
Define infrastructure standards for each business Define the technology infrastructure strategy for each client in line with application development strategy
This includes selecting the specific subset of certified products to be used and ensuring partner teams within CTI & CATE certify and can support infrastructure technologies required by clients
Experience in hardware design and estate management within a large data center environment
Extensive experience in system design process
Experience in managing a customer support team in a time-critical environment
Experience in a financial services environment
Experience working in a heavily controls-focused environment
Strong understanding of architectural concepts and design
Knowledge of AIX, Linux, Windows and Solaris environments
Knowledge of Oracle, SQL server and Sybase environments
Knowledge of Middleware products such as MQ-Series, Tibco EMS, WebSphere and WebLogic
Knowledge of Enterprise, SAN, NAS and storage products
Knowledge of TCP/IP and networking
Knowledge of virtualisation products such as VMware
Knowledge of office automation products such as Word, Excel, PowerPoint, Visio, etc
Knowledge of 3-tier application architecture
Knowledge of industry standard server benchmarks and other add-on hardware products
Significant experience in multiple core infrastructure technologies allowing for broad understanding across groups of technology
Demonstrated influencing skills to drive technology change across both client and CTI based groups
Basic business product knowledge across supported business line(s) to a level suitable to understand the use case for all applications and infrastructure technologies deployed
Strong problem solving skills to be able to drive technical solutions quickly to conclusion when meeting time sensitive challenges or opportunities

Senior Manager, Infrastructure Services Resume Examples & Samples

Essential skills, qualifications and experience
Proven solution leadership skills - track record in successfully leading technical teams and driving solutioning initiatives
Mentoring, coaching and task management
Experience of hiring, appraising and motivating staff and managing complex resource scheduling
Drive accountability and end to end ownership in the team by providing an example to others
Detailed understanding of performance, sustainability, durability, resilience and continuity
Ability to clearly summarise and impart information, adjusting style to meet the needs of the audience
Experience of leading in an Agile environment with a practitioner level understanding of Agile principles and proven track record in their application
Advocate of Incident, change and release management
Ability to manage vendors, PoC’s, lead RFPs, write business cases, define requirements, analyse outputs and benefits/constraints and make recommendations
English as a business language
Proven thought leadership, stakeholder management, and global inter-group collaboration leadership
Desirable skills, qualifications and experience

ICG Core Infrastructure Services Resume Examples & Samples

Build and manage servers from the data centre dock, through installation and turnover to application teams
Improving Problem Management and Stability within environments
Willingness to work in a high-volume environment
Effectively collaborate with architecture, application development, requirements group, QA, testing and PMO teams
Work with Audit/Compliance teams to install and maintain security updates and patches
Manage trouble and request queues ensuring timely resolution
Providing expert support, analysis and research into exceptionally complex problems
Assisting with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts
Monitor status of critical system services reporting performance and server health
Develop mutually beneficial working relationships with customers
Review, improve and approve technical work, to guide others and to teach
Upgrading and enhance Tool management
Strong skills in at least one of each bullet points and knowledge of the others, as well as have a good understanding of Enterprise Architecture methodology
Strong negotiation / conflict management skills
Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues
Knowledge of the Windows Operating System and system administration best practices
Scripting capabilities i.e. powershell, vbs, wmi -Understanding of SQL Server database installation and design
Strong knowledge of file system / volume management software
A good understanding and working experience in Windows Active Directory
5+ years hands-on experience supporting: Windows 2003
3+ years hands-on experience supporting: Windows 2008
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, and the design of consistent network-wide file system layout
Ability to troubleshoot software / hardware configuration problems
Candidates with prior team lead experience preferable

Core Infrastructure Services Resume Examples & Samples

5 years experience is required for this role
Cisco Certified Network Associate (CCNA) Certification required
Cisco Certified Network Professional (CCNP) Certification preferred
Strong working knowledge of Cisco routers and switches
Strong working knowledge of WANs (T1s, T3s, Frame Relay, ISDN etc)
Strong working knowledge of at least three of the following routing protocols: EIGRP, IGRP, BGP, OSPF, RIP
Working knowledge of DNS, DHCP, BIND, wan accelerator, server load balancing is preferred
Working knowledge of scripting languages and other web development tools a plus

Head of IT Infrastructure Services Resume Examples & Samples

Providing strategic leadership, management and governance for whole of UBS Infrastructure Services in Poland
Providing strategic leadership of both BAU and Change activities of the organization
Maintaining excellent level of Service Delivery while executing transition from other locations
Building from start high performance team (200FTE +) covering both Service Operations and Engineering capabilities
Leading and managing the team directly and virtually
Managing the department split across Wroclaw and Krakow
Will be member of IS IT Global Management Committee

Student Assistant for Infrastructure Services Resume Examples & Samples

Salesplan administration
Weekly update of GTS Signings and revenue file
Based on standard reports from Sales Connect (sales tracking system) work with Sales Management advisors, sellers, and Finance to prepare weekly view of revenue projection
Weekly update of work performed prior to contract signature. Require interlock with sales teams
Administrative work in relation to document control. Process documents and internal agreements are stored in various Team Rooms. We need to ensure we have an overview at hand, and that all documents are updated on a yearly basis, and have an owner
Ad hoc support related to TeamRoom / Connections ownership, and preparation of presentations, analysis etc
Self-driven and take responsibility very seriously
Outgoing and proactive who can work across teams
Thorough, organized and detail-oriented
Have basic knowledge in administration and working in a structured manner
At least 1 year experience in working independently
Pre-University qualification
At least 1 year experience in MS Excel
At least 1 year experience in MS powerpoint

Group VP Infrastructure Services Resume Examples & Samples

Engages with business partners as well as other IT partners to ensure that the strategic plan is positioned to enable business growth
Initiates and manages projects to assess and implement technologies that utilize the current offerings to the best of their capabilities
Develops the strategic plan for all disciplines of their organization and all disciplines of the company while partnering with the operational lead
Prepares budgets and related financial documents
Works closely with all groups within IT to make sure resources are aligned properly to complete all projects expected for completion within any calendar year
Manages network services globally throughout the company
Sets direction and strategies for the future, maintaining where the company is today and where it is going tomorrow, while staying cost effective
Recognizes where there are gaps in processes and procedures and seek solutions on how to improve
Must be able to handle multiple tasks and projects efficiently while adhering to deadlines
Must be able to identify cost effective ways to maintain a rapidly changing environment for growth
Ability to work in a fast paced environment which includes multiple regional data centers as well as numerous server rooms across the globe
25% travel to Regional Data Centers, Corporate locations & Distribution Centers across the regions: North America, Brazil, Mexico and Asia as well as Amsterdam at least once a year

Infrastructure Services Resume Examples & Samples

Contributes to the definition of the database service: controls, risk appetite and mitigation, reporting and metrics for external and internal audit, etc
Interfaces with stakeholders of the databases service, including internal and external auditors, to determine business requirements and agree roadmaps
Works closely with and represents the Database Product to teams including Engineering, Architecture, Group Risk, Group Security, and BCM. Ensure planned changes to sister IS services and architectures are in line with the database risk and compliance roadmap, and vice versa
Guide and matrix-manage multiple Barclay’s teams to deliver the database risk and compliance agenda
Help to create a vision over the strategic direction of database risk and compliance
Work with the Head of Data Platform Risk and Estate Management to define the technology architecture, processes and information required to deliver the database risk, compliance and estate management capability
Accountable for the working with all members of the database team to drive compliance adherence
Maintain the data platform estate management inventory
Undertake work outside of direct responsibility when required on behalf of the Platforms, Infrastructure Services leadership team
Some knowledge of the major components in database risk and compliance vendors’ solutions
Competent in discussing technologies and products with vendors
Internal and External IT Environment
Can describe existing technology infrastructure across major functions/departments and has a comprehensive grasp of emerging technologies
Can adapt to play an advisory role in the adoption and furtherance of the risk and compliance strategy
Can fully engage with heads of relevant business areas as well as senior stakeholders
Is fully conversant with IT developments in the market place relevant to the business area
Can engage with other relevant IT peers to architect end to end processing of the business area
Analyse complex problem situations and deliver insight, recommendations and solutions. Problem space involves a complex estate of tens of thousands of databases, servers and petabytes of storage
Has proven experience with major activities, tasks and deliverables of functional requirements analysis
Experienced with preparing detail-level documentation of functional requirements

Infrastructure Services Resume Examples & Samples

Delivery of the component technical infrastructure plan to maintain capability in line with Platforms plans
Deliver the infrastructure changes needed to support customer requirements – collaboration with design community
Effective delivery of T1-T3 business driven change – managing demand/supply sanctioning resource where appropriate
On time to budget delivery
Effective management of supplier relationships and contracts
Maturity of Global team – establishing team presence in Lithuania. Continue to build maturity of Indian team
Responsible for performance review and management of all direct reports, involved in overseeing performance and development of all staff
Manage to the budget for the team
Delivery of projects Unix Service Delivery – define / improve acceptance criteria
Relentless focus on E to E process - with specific attention to automation and reduction in delivery time
Effective Problem and Change Management of the Unix component and services
Testing and Delivery of Unix offerings against roadmap
Ensuring efficient and effective Unix systems administration globally
Delivery of project activity with attention to assurance of effectiveness of all Unix Change; specific focus Design, build time, accuracy
Support Global Project activity in transition – provide SME expertise where appropriate
Demand/supply
Effective management of supplier relationships and contracts on a global scale dependant upon location
Ensuring appropriate key measures and performance indicators are in place to enable progress to be exhibited against performance targets across Infrastructure & Service Delivery
Compliance to all regulatory, risk and audit requirements and personal leadership on all related matters
Ensure consistency with process and deliverables across three global sites

Infrastructure Services Lead Resume Examples & Samples

Shall assist in the development of strategies and plans for the successful completion of large complex projects
Shall have experience with applied engineering methodologies and principles to conduct major enterprise-wide business process evaluation and modernization projects
Shall coordinate with the Program Manager to ensure problem resolution and customer satisfaction
Shall ensure quality of deliverables by ensuring that processes are implemented and work product is confirmed as complete, accurate, and in accordance with established standards
Shall play an active role in identifying innovative and efficient improvements across the contract
Shall have extensive experience auditing and managing project plans to ensure effective schedule and cost controls, risk mitigation planning, and problem resolution
Shall have a strong understanding of the IT industry, financial business processes, and procedures, financial reporting, and contract management
Will communicate with FDIC Program Managers on a daily basis as well as provide weekly, monthly, quarterly, and ad hoc contract reporting
Bachelor's degree in a quantitative field
12+ years of related IT PMO and program management experience, applying the full software development lifecycle
Significant management experience across a large project team (10+ resources)
Experience working for government as a consultant or similar environment
MBA, MPP, MS in project management or other advanced degree
PMP (Project Management Certification)
ITIL (Information Technology Infrastructure Library) certification
Experience working for a large financial services organization
Exceptional verbal and writing skills, including editing and proofreading skills
Team player with the ability to work in a fast-paced environment
Demonstrated customer service orientation and outstanding level of professionalism in providing client support, including ability to exercise good judgment, discretion, tact, and diplomacy
Problem solving skills with ability to analyze situations, identify existing, or potential problems and recommend solutions
Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, Project and Visio) and project management software (e.g., Primavera, or similar)
Knowledge and experience designing and improving processes
Knowledge of Project and Program Management methodologies, associated processes and tools, and the software development life cycles (SDLC)

VP, Enterprise Infrastructure Services Resume Examples & Samples

Strategy
Product management
Infrastructure design & engineering
Implementation
DELIVER A TECHNOLOGY STRATEGY GROUNDED IN OUR BUSINESS VISION AND STRATEGY
PARTNER WITH BUSINESS, TECHNICAL, GOVERNANCE, AND END-USER COMMUNITIES TO ROADMAP OUR CAPABILITY REQUIREMENTS, TIMING, AND CONSTRAINTS
STUDY EMERGING TECHNOLOGIES, ADVISORY REPORTS, INDUSTRY TRENDS, PRODUCT MATURITY, AND COST TO FORECAST CONVERGENCE WITH OUR ROADMAP
IDENTIFY VIABLE SOLUTIONS AND DELIVER REFERENCE STRATEGIES AND FRAMEWORKS
CULTIVATE LASTING RELATIONSHIPS WITH TECHNOLOGY PARTNERS
PREPARE SPECIFICATIONS AND PLANS FOR PROOF-OF-CONCEPT AND PILOT PROJECTS
MAINTAIN THE TECHNOLOGY STANDARDS JOURNAL AND CATALOG

Infrastructure Services Resume Examples & Samples

Understanding industry best practices, JPMC policies and standards, and the Chase Commerce solutions operating environment
Designing solutions that implement or enhance the technologies necessary to manage, monitor, and safeguard Chase Commerce Solutions technology assets and operating environment
Ensuring existing and new solutions are designed to be continuously availability and scalable
Maintaining, monitoring, supporting, and upgrading all software components used in the delivery of infrastructure services
Designing performance and summary reporting for management, internal customers, and auditors
Managing engagements with new internal service customers who require the use of infrastructure services
Identifying risks as it pertains to systems patching, Anti-Virus controls, systems monitoring, systems management, and compliance within Chase Commerce Solutions and developing plans to reduce or resolve those risks
Monitoring the teams’ trouble ticket queue for new incidents and working to resolve to those incidents
Participating in a 24 x 7 On-Call weekly rotation
Minimum of 3 year experience in a production support, systems management, or engineering technology type role
Minimum of 3 year general experience with configuring or using all of the following technologies and services: Active Directory, Certificate Services, IIS, DNS, DHCP, Distributed File System, Group Policy, PowerShell, LDAP
Minimum of 3 years’ experience deploying, implementing, or supporting Microsoft Windows Server 2008R2 (or later), Microsoft System Center Configuration Manager 2007 (or later), and Symantec Endpoint Manager 11 (or later)
Minimum 3 year experience deploying, implementing, and supporting a Microsoft SQL 2008 (or later) environment
Minimum of 1 year experience deploying, implementing, or supporting Windows Server Update Services, Microsoft System Center Operations Manager 2007 (or later), Microsoft SQL Server 2008 (or later), and Microsoft Active Directory 2008 (or later)
Able to review, understand, and rely on technical and software documentation and apply that knowledge into practice
Experience designing, implementing, or deploying mission critical or continuously availability Windows Server based solutions
Experience operating in environments that are heavily governed under compliance, regulatory, or risk reduction controls
Experience supporting application services distributed across secure network environments, over a Wide Area Network, behind or between firewall controlled network zones (DMZ), and across multiple Active Directory security domains
Experience with the deployment of Microsoft System Center Configuration 2012 supporting 1,000+ Windows and Non-Windows devices
Experience with the deployment of Microsoft System Operations Manager 2012 monitoring 500+ Windows Servers
Experience with configuring some or all of the following technologies: server virtualization and hypervisors, Microsoft Cluster Service, Windows Firewall, Microsoft Network Load Balancing
Advanced understanding of performance, monitoring, capacity, and disaster recovery planning
Advanced understanding of best practices and company policies
Familiar with the installation and configuration of software products on Unix/Linux platforms
Experience with writing technical schematics for publication internally and maintaining a knowledge base
Demonstrates an understanding of process-focused methodologies for IT related activities (Change Management, Incident Management, SDLC )
Detail-oriented self starter with strong conceptual, analytical, decision making and planning skills
Effective problem solving skills, excellent written and oral communication skills
Demonstrates an ability to interact with technical, non-technical, and business members of the organization
Proficient in multiple business disciplines/functions

Infrastructure Services PA / Team Assistant Resume Examples & Samples

We build and deploy strategic infrastructure to the business
We are transforming our infrastructure, reducing complexity and optimising costs to drive global, sustainable and scalable solutions
We are focused on continued 'Go-To' Customer Availability, driving excellence in service resilience, change management and pro-active problem management

Manager, Infrastructure Services Resume Examples & Samples

Provides direct team leadership and coaching to a support team charged with designing, deploying and managing business operations that support internal operational segments
Lead by example and have a deep commitment to both exemplary customer service and Racker support
Works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals
Plans directs and controls the development and assigning of work among team, and leads staff, providing support and direction
Develops and establishes departmental standards and procedures
Drives changes in procedures, systems or processes that would increase productivity and better serve customer requirements
Works with finance and other leadership to develop and manage a multimillion dollar budget
The departmental seeks out new strategic solutions in an effort to improve Rackspace performance
Provides strategic leadership and direction for the delivery of support to customers
Strategically analyzes operational processes, business procedures and performs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients
Manages personnel activities of staff (i.e., hires, mentors, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary)
Excellent organizational, leadership, decision making and communications skills
Excellent knowledge of servers/computer hardware and software a plus – or an aptitude and desire to expand technical knowledge
Manager must possess exceptional management and people skills; the ability to engage and motivate staff
Bachelor's degree required; may also have post-graduate education or training
Minimum of three years experience in running medium to large scale projects with varying complexities
At the manager’s discretion, additional relevant experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of higher education. High school diploma/GED required

Global Infrastructure Services Resume Examples & Samples

Assisting project teams or leading the completion of information risk assessments
Conducting security risk assessments of 3rd parties. Assessment types include self-assessment questionnaires, performing site visits and examining external audit reports
Providing advice to the GIS Service Areas on information security requirements and best practices
Assisting with security incident investigations & service provider threat notifications for the GIS Service Areas
Working with the GIS Service Areas to help define and improve Information Security practices
Working with the GIS Service Areas on hardening standards for the relevant technologies within each of the GIS Service Areas
Working with the GIS Service Areas on Go Live Acceptance Reviews for new infrastructure & services associated with GIS Service Areas
Reporting on security metrics and compliance with company policies/standards
Other information risk management tasks as required
3-5 years of relevant information security and information risk management experience
Post-secondary diploma or degree in computer science fields of study is preferred
Professional certification(s) related to information security or information risk management such as CISSP, CISM, CISA, GIAC are preferred
Previous experience in the Financial, Insurance or Healthcare sectors considered an asset
Experience implementing and/or supporting a large scale corporate enterprise solutions
Knowledge and experience in midrange technologies (i.e. Windows, Unix, DB's, Middleware, Business Applications, Presentation, Monitoring and Management tools)
Knowledge and experience in Windows and related services (Active Directory, DNS, IIS, MSSQL), Active Directory Federation Services (ADFS)
Knowledge and experience in of Networking technologies (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP)
Knowledge and experience in Remote Desktop Services (Citrix, VDI)
Knowledge and experience in various collaboration and messaging platforms (Office 365, Sharepoint, Lotus Domino)
Knowledge and experience in Video/VoIP protocols (SIP, H.323, H.263/H.264. QoS)

Head of Infrastructure Services Resume Examples & Samples

Accountable for ensuring that Infrastructure Services continually runs at optimum performance levels to deliver on business and customer expectations
Lead the operational strategy (people/process/technology) to drive service, control and improvements across the services being delivered. Includes relevant cross-functional and third party engagement to ensure optimum process flow and delivery
Lead a number of specialist teams delivering support and technology skills for the critical infrastructure that is fit for purpose and supports the achievement of business objectives/improves customer experience. Drive significant in the service being offered moving away from the legacy to a future looking cloud strategy
Providing leadership guidance, vision, direction, coaching and mentoring to the IT Infrastructure Services team. Lead by example; providing enthusiasm, drive and energy to succeed, and by being a positive example to peers, direct report, managers and their teams
Excellent engagement and communication - providing a sound, transparent and robust decision making structure, and demonstrating sound judgment in making timely decisions for progression of the business
Build positive working relationships with external stakeholders, suppliers and vendors to deliver the needs of our business through collaboration

Senior Manager, Infrastructure Services Resume Examples & Samples

Work with IT Delivery teams and business unit representatives to capture and maintain a comprehensive infrastructure services demand pipeline view for select business units
Collaborate with IT Delivery teams, business unit representatives and I&O staff and leadership to prioritize and reprioritize infrastructure services demand based on business objectives
Lead the development of a services delivery roadmap that aligns I&O service offerings with business unit needs and objectives
Provide input into I&O short-term and long-term planning processes to ensure necessary services are available when and where they are needed to meet business demand
Ensure the quality delivery of I&O services to select business units through the definition and management of Service Level Agreements (SLAs)
Assess and align the I&O services roadmap against the business units’ strategic roadmap and business direction
Provide matrix management oversight to I&O resources focused on service delivery to select business units. These resources may be both local and remote based on the service being delivered
Serve as an escalation contact for issues impacting service delivery and for work efforts requiring priority handling
10 years of leadership experience in Infrastructure and Operations
Proven ability to communicate effectively with engineers and business customers
Proven ability to function in an environment which requires flexibility, good judgment and intelligent decision making, often based on limited information and/or extreme conditions
Bachelor’s Degree in Computer Science, Information Systems or related field preferred. Work experience may be substituted
Direct and indirect management of infrastructure engineers
Experience in IT planning and business relationship management preferred
Experience working in a matrix management organization preferred

Infrastructure Services Senior Manager Resume Examples & Samples

Develop, implement and oversee strategic, comprehensive computing / networking infrastructure architecture to maximize investments in line with stated business goals and objectives
Help manage the enterprise's global infrastructure organization, consisting of direct reports and indirect reports (such as individuals in managed or outsourced services). This includes hiring, training, staff development, performance management, compensation oversight and annual performance reviews
Coordinate the use of external resources involved in the global infrastructure services and processes, including, but not limited to, interviewing, negotiating contracts and fees, and managing external resources and services
Develop, maintain and publish up-to-date global infrastructure policies, standards and guidelines. Oversee the approval, training, and dissemination of infrastructure policies and practices
Develop and manage infrastructure budgets, and monitor them for variances
Work directly with the business units to facilitate appropriate infrastructure solutions, and work with stakeholders throughout the enterprise on identifying business needs and requirements
Define SLA’s and provide regular metrics and reporting on the current status of the infrastructure services to senior business leaders and IT customers
Document and manage an ITIL based control framework to ensure appropriate controls and ensure the integrity and reliability of key business systems and services
Manage infrastructure incidents to minimize business impact and protect corporate IT assets, including intellectual property, regulated data and the company's reputation
Monitor emerging technologies, seek opportunities to leverage benefits they may offer the business in developing future infrastructure strategy and architecture
Understand and interact with related disciplines through committees to ensure the consistent application of global infrastructure policies and standards across all technology projects, systems and services
Be up to date in modern technologies, such as Cloud Computing, proposing and implementing action plans to improve our services and costs using them
Develop and Evaluate alternative scenarios, providing recommendations based on risk, quality, scope and cost
Create and maintain services in a business consumable fashion, through the use of Service Catalogues
Work cross-functionality and across technology disciplines
Perform related duties and fulfill responsibilities as required
Establish and maintain value based relationships with peers, customers, regional teams, direct reports and Global Outsourcing providers to achieve common goals and improvements
Ensure areas of responsibility are integrating IOS Processes with IOS Strategy roadmap
Communicate to leadership consistent program/strategy messages, plans and directions

Summer Internship Infrastructure Services Resume Examples & Samples

Contribute to a team dedicated to supporting and managing the hardware and software of U.S. Bancorp’s computing environment
Collaborate with leaders across the enterprise to help them to ensure that technology support and delivery systems remain smooth and uninterrupted at all times
Work in group and individual environments to expand skills with hands-on assignments or projects addressing business problems
Network with industry professionals and gain valuable experience working for a financial industry leader
Demonstration of curiosity and desire to learn and contribute to the team
Strong communication, organizational, problem solving and analytical skills
Knowledge of IT environment, systems, applications and/or infrastructure
Ability to work independently and think strategically with a “can-do” attitude
Cumulative GPA of 3.0 or higher

Infrastructure Services Resume Examples & Samples

At least 4 years experience in in Infrastructure Services solutioning, mainly in Data Center design, build & operation
At least 4 years experience in in other Infrastructure Services area, such as System (Server & Storage), Network, Cloud, Security
At least 4 years experience in in project delivery
English: Fluent

Infrastructure Services Problem Manager Resume Examples & Samples

3-7 years of IT experience
LSS Green Belt online training required
Strong experience in Problem Management
ITIL V3 - Completion of prescribed foundation eLearning courses is required for all positions. Certification may be required for some positions; see your mgr. for guidance
Risk: Intermediate understanding of Risk-Coherences (Safe Harbor, Privacy, PCI, ISRA, SOX, SOD, DR, BCAP, etc…)
Typically has significant relevant technical or business work experience
Above average verbal, written and presentation skills
Broad commercial and technical expertise, often in a variety of environments
Possesses a good level of management skills, with particular emphasis on interpersonal and negotiating skills
Has the ability to lead teams of staff successfully, when handling complex or high impact problems
Above average proficiency using standard Office productivity applications pc-based analytical tools
Demonstrates good negotiation skills with experience of dealing with users, other staff and suppliers
Has sound commercial, organizational, time management, negotiation and staff management skills
Pays attention to detail
Is skilled in conducting meetings and team management
Is familiar with the requirements of the organization for products and services which are being contracted for
Shows a systematic, analytical approach to problem solving and shows aptitude for analyzing and managing problems arising from incidents
Has a broad knowledge and understanding of IT concepts, current and emerging RISK Coherences, and architectures
Has deep practical knowledge of incident and problem management and the principles and processes of implementing and delivering IT services
Demonstrates the leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions
Is thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service

Senior Director, Infrastructure Services Resume Examples & Samples

7-10 years of IT infrastructure service delivery experience
5 years of experience in executive or senior management lT leadership role, in a high-availability environment
5 years managing data center and infrastructure teams and its support structure

Senior Director, Infrastructure Services Resume Examples & Samples

Oversee the development and implementation of technology-related training programs designed to improve performance
Provides over-sight of the fours areas of Information Technology Department
Bachelor's degree in Technology, MIS, or a related field and or equivalent experience
Minimum 10+ years of progressive diverse Technology experience with steadily increasing responsibilities preferably in a public company
Minimum 7 years in technology leadership role; experience in healthcare/technology businesses is preferred
Prior management experience including responsibilities for hiring, training, assigning work and managing performance of staff
Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint and Word)
Advanced knowledge of broad range of technology platforms, systems and tools
Strong organizational and leadership skills
Ability to work under tight deadlines and prioritize responsibilities
Effective problem solving and decision making skills; and
Ability to make proactive sound recommendations around technology and process

Manager, Infrastructure Services Resume Examples & Samples

Establish, plan, and administer the overall goals and direction for the infrastructure team
Oversee and drive the implementation of key IT/Business infrastructure initiatives
Meet/exceed targets for incident/problem resolution per established guidelines
Establish and maintain strong partnerships with key technology vendors
Interact with key IT/business stakeholders to proactively identify business problems that can be addressed with innovative technology solutions
Assist with in the development and implementation of infrastructure procedures that streamline support delivery, service management and add value to the business
Serve as the escalation point for the infrastructure team
Manage workflows and schedules ensuring adequate coverage
Responsible for the recruiting, hiring and development of infrastructure services team members
Assist in establishing and executing the infrastructure strategy and roadmap
Assesses the relative impact of industry trends to current and future enterprise infrastructure needs
Provide thought leadership in IT strategy, operations, cost-optimization and innovation
Ability to identify and execute solutions for business technology partners while establishing strong relationships
Ability to assess incident scope and urgency and take action accordingly
Ability to facilitate RCA of incidents and drive necessary action plans for long term resolution
Ability to work across functional teams to identify and implement solutions to business problems
Ability to prioritize, multi-task, and adapt to change in a fast-paced environment
Strong customer service skills, including the ability to assess and escalate issues efficiently and appropriately
Working knowledge of incident, problem, and change management best practices
Knowledge or exposure to DevOps philosophies and or Agile/Scrum/Kanban methodologies a plus
Bachelor’s Degree or equivalent work experience in IT
MBA or master’s degree in CS/MIS a plus
2-3 years leading or managing a technical infrastructure, engineering or operations team
Experience with Cisco LAN/WAN/VoIP and F5 networking technologies preferred
Experience with Storage Technologies; EMC/HP SAN/NAS /PURE experience preferred
Experience in a fast-paced technology-centric environment where IT solutions are critical to business success
Experience in planning and managing all aspects of data-center providers
Experience planning and managing infrastructure budgets and operational forecasting

Assistant to the Head of Infrastructure Services Resume Examples & Samples

Provide liaison between the Cloud Infrastructure Services Management , key SAP and executives and employees
Manage usual administrational tasks like calendar management, mail-box, workflow and action tracking
Being proactive and able to identify and solve problems
Handle ad-hoc tasks and specific topics
Support in communication within the team and across units
Prepare topic content for speeches, presentations, informative documentation, etc
Be the central point-of-contact to arrange all travels of CIS Head (incl. Travel reimbursement) to other SAP locations; CIO Events, Customer events incl. Communication preparation e.g. key notes etc. (Building complete agenda of the trip, align with the local teams on execution and participation, ensure timely and adequate preparation and briefing of CIS Head)
Co-ordinate and execute small projects and special tasks for the Head of Cloud Infrastructure Services
Organize and support meetings, conference calls, video conferences and telepresence including minutes preparation and action item tracking
Support HR and Controlling tasks and processes
Organize on own responsibility customer events
Broad understanding of SAP’s business and market position, familiarity with elements of IT and Cloud and Infrastructure Delivery
High ambition, drive for execution and focus on details and results
Analytical skills, i.e. being able to structure problems and perform conceptual work,
High impact interpersonal, networking and communication skills
Experience working with colleagues on all levels of the organization including senior management, and from various locations will be seen as asset
Ability to multi-task, manage own work proactively and meet challenging deadlines
High level of flexibility, integrity and confidentiality
Excellent communications skills, fluent written and spoken German and English
Proficient knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)
Knowledge of internal systems at SAP (such as ISP, CSS, SAP Corporate Portal)
High level of initiative, talent for organization, dedication to taking responsibility and ensuring quality are essential
Academic degree in business management or equivalent is a plus
Several years of dynamic work with senior executive management level
Very strong communication skills
Highly flexible and fast in daily operations
Strong skills in working under time pressure and high workload
Strong intercultural experience
Experience in working with customers
Flexible and capable of managing tasks and topics with a very broad variety; quick and eager to learn
Lead /Managing projects inkl. PMO activities like Cost controlling, Forecast, monitoring budget etc
Minimum 5-10 years of professional experience, thereof min of 3 years within SAP
At least +5 years of experience in office management

IT Asset Mgmt & Infrastructure Services Manager Resume Examples & Samples

Management and oversite of Unified Asset Lifecycle Management Services which include a staff of 10 employees. Major focus on both hardware and software asset management as well as software compliance and governance. Assets include physical computer hardware and software whether classified, unclassified, domestic or international
Providing oversight and management to the entire lifecycle including all phases: planning, procurement, deployment, maintaining/supporting, retirement and disposal
Financial Management of $6M budget and over 12,000 desktops through a combination of directly managed IDS IT staff, services provided by RTN Global Business Services (GBS), and long-term contracts with CSC
Providing oversight and management to a 1.5M budget pertaining to Business Applications and Infrastructure Services, partnering with GBS service owners, as well as the IDS IT Project Management Office (PMO) to develop project prioritization and roadmaps, billing validation, and application reduction to drive and align with IDS IT business value objectives
Up to 25% travel, primarily in the US, is expected
Minimum of 10 years of related work experience
Ability to obtain a DoD Secret Clearance
Experience with IT Asset Management (ITAM)
Experience working in a matrix organizational environment
Experience leading significant IT-based projects across multiple organizations
Experience in executive briefings and large-scale presentations
ITIL Expert Certification
Six Sigma Expert Certification
Experience as a section manager for 2+ years and financial management of a $5M/year+ AOP in a geographically dispersed environment
Experience in managing or partnering with outsourced IT service providers
Experience in the development and execution of IT Strategy
Ability to analyze metrics/data to mitigate risks, identify opportunities and make sound business decisions
MS/MA in Business Administration, Strategy, or Computer Science
BA/BA in Engineering, Computer Science, or related business technical area or equivalent experience

VP, Infrastructure Services Resume Examples & Samples

Ten or more years related work experience
Excellent written and oral/presentation skills
Extensive background leading projects to deploy physical, cloud, virtual, SaaS and IaaS services
Hands-on experience with business requirements gathering/analysis
Strong understanding of information processing principles and practices
Working technical knowledge of current hosted, public, private, and hybrid cloud environments
Extensive infrastructure experience with Microsoft solution stack (sizing, provisioning, diagnosing)
Proven project planning and vendor management experience
Support and operations of large SQLServer databases and ETL engines
Knowledge of applicable data privacy practices, HIPAA, and SOX regulations

Ease & Infrastructure Services Internship Resume Examples & Samples

Provides customer support weekday evenings and weekends to provide secure access for visitors of the data center
Accurately record Start and Stop times for billing and staffing needs
Assist Remote Hands engineers in supporting Customer work requests in the data center
Identify and report issues related to policies and procedures in the data center
Perform monthly statistical reporting of space and power usage metrics
Complete projects and update documentation as needed
Enrolled in degree programs related to Information Technology, Engineering Sciences or Finance
Strong communications and customer support skills required
Strong MS Word, Excel and Access skills are required
Candidate must have their own transportation to Aurora by car
Candidate must have a flexible schedule as all hours are weekday evenings and Saturday day shift
Local to Aurora/ Chicago area

Infrastructure Services Resume Examples & Samples

Relationship Development: establish and strengthen relationships with client C-Level face-offs, business and technical buyers, and key project stakeholders. Network with Industry Leaders, as well as business partners, Accenture Alliance partners, Industry Vendors, Competitors, and participates in key industry forums
Client Demand Stimulation and Opportunity Generation: Identify specific sales opportunities within existing and prospective clients. Engage in activities focused at generating client awareness of the firm and/or demand for its Services (may include developing/sending promotional materials, presenting in business forums, charitable activities, business associations, etc.)
Sales Process Leadership: Lead Sales Process for specific approved opportunities, complying with all internal sales stage entry/exit requirements. Construct and execute sales strategy and deal plan; including value proposition, win themes, tactics & action plan, relationship and communication plan and competitive analysis. Review solution plans, cost models and written proposals as appropriate to ensure alignment with sales strategy
Experience working with delivering Infrastructure Services related work within a large, heavily matrixed company environment
Experience with C-Level client relationship building and relationship management
Experience working with Healthcare payer, provider or related industry preferred
Proven ability to build, manage and foster a team-oriented environment. Demonstrated leadership, teamwork and collaboration in a professional setting; either military or civilian
High energy level, sense of urgency, decisiveness and ability to work well under pressure
Strong leadership, problem solving, and decision making abilities
Professional of unquestionable integrity, credibility and character

Infrastructure Services Manager Resume Examples & Samples

Bring to reality complex system deployment using new cutting edge technologies around virtualization, automation and global system management
Working with and managing a multi-shore delivery team to provide cost-effective services
Designing global infrastructure deployment including all aspects from network to storage and operating system to very high available system with multiple disaster recovery environment for our clients
Engineering/IT degree or equivalent through experience
Extensive Knowledge of datacenter technologies, storage & hardware platforms
Deep Knowledge of networking & security technologies
Knowledge of Infrastructure architecture technologies
Delivery and ‘Make it work’ minded
Project management skills
Good program management/project portfolio management skills
Good understanding of IT market trends and innovations
Good understanding of the Services management processes
Excellent organizational- and time management skills
Ability to perform in stressful conditions
Good business case knowledge

Infrastructure Services Expert Resume Examples & Samples

Working with global organisations and the related complexity of their infrastructure requirements
Working with and managing a multi-shore delivery team to provide cost-effective services;Designing global infrastructure deployment including all aspects from network to storage and operating system to very high available system with multiple disaster recovery environment for our clients
Bachelor or master's degree in IT school option System and Network
Experience in a professional’s services firm is a plus
Minimum 3 years of relevant experience as a system administrator, network or storage administrator
Good system administration skills in Linux/Unix (HP-UX, AIX, Solaris …) and Microsoft Windows server
Experience with Scripting is a must (Perl, Ruby, Python, Bash)
Knowledge of virtualization systems is a plus (Vmware, HyperV, KVM, Dockers…)
Knowledge of monitoring systems and automation tools (Puppet, Chef, Ansible…) is a plus
Knowledge of storage system, backup, network is a plus
Relevant certifications such as CCNA, VCP, MCSE, RHCE is a plus
Good communication and presentation skills, both written and oral
Strong interpersonal skills: able to work in a team, work under pressure and flexible
Working proficiency in English. French and/or Dutch is a plus

Senior Director Infrastructure Services Resume Examples & Samples

10 years of technical and business experience required
6 years Information Technology Leadership experience required
Manages the activities of a designated information technology unit including multiple assigned Dignity Health Information Technology processes, programs and functions that comprise a major line of information technology business for the organization, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings. Ensures compliance with Dignity Health policies/procedures and applicable Federal, state, and local laws, regulations, codes, and/or standards
Supervises staff including prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a safe working environment; and, making hiring, termination, and disciplinary recommendations
Ensures alignment with internal departments, executives, external organizations and public representatives. Represents the organization at a variety of meetings, public events, on committees, and/or other related events regarding services, programs, projects and facilities
Prepares, reviews, interprets, and analyzes a variety of information, data, and reports. Recommends and implements policies and procedures to improve operational effectiveness and enhancements to services or programs
Manages assigned budget and assists with the annual budget development process. Prepares cost estimates and budget recommendations. Monitors and controls expenditures
Assists in planning and the development of short and long term goals. Coordinates operational and program efforts in alignment with goals and objectives related to assigned areas of responsibility
Performs other duties of a similar nature and level as assigned
Provide technical and operational leadership for large scale healthcare infrastructure operations and its supporting services. This includes LAN/WAN voice, data, wireless, video, and unified communications technology
Provide implementation and operational technical leadership for major programs with infrastructure services deliverables
Create/refine strategic roadmap for infrastructure services that transforms and aligns with the Shared Services and Computing Model being implemented by Infrastructure and Technology
Manage vendors and their respective agreements to insure products and services meet contractual agreements
Management of operating budget of over $50M
Assessing and prioritizing multiple tasks, projects, and demands
7x24x365 on-call availability
Ability to travel up to 25% of time

Infrastructure Services Manager Resume Examples & Samples

Work with the Director of Infrastructure and Security Services to ensure the availability and responsiveness of enterprise communications network, meets the goals and requirements of the organization
Provide technical and operational support necessary for effective remote systems administration
Work with local and Regional IT team resources and ensure effective execution of projects
Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion
Assist with preparation of budgets and related financial documents
Assist with planning and coordination of acquisition and installation of all computer and data communications equipment installed at remote locations, and maintain pertinent records pertaining thereto
Coordinate field service requirements with appropriate vendors and operations, including receiving and dispatching of all service calls
Coordinate services with various phone companies and/or other common carriers necessary, for the operation of the data and voice communications networks
Ensure cross-functional education within the team
Coach and mentor team members, including defining individual and team objectives as related to performance reviews
Responsible for efficient team execution based on defined metrics
Participate in the implementation of new business infrastructure and serve as the escalation point for all infrastructure related issues
Serve as a mentor regarding technical design, development, subject matter expertise, and operational support
Bachelors Degree in computer science, information systems or related field, from an accredited institution. Cisco certifications a plus (CCNA, CCNP)
At least 8+ years prior experience in IT and business/industry with hands-on expertise in Cisco technologies (routing, switching security, UCS and Call Manager)
Must have prior experience with Microsoft Azure, Office365, Exchange and the Windows Server 2012 stack (AD, DNS/DHCP, RDS, NPS, SCCM)
Must have prior experience with VMware 5.5, 6.0 and Oracle VM, Red Hat Enterprise Linux, Citrix XenApp, Enterprise Web Filtering Solution (ForcePoint/Websense), Intel Security McAfee Enterprise and EMC SAN
Good knowledge of the telecom industry/standards, Microsoft Windows & Virtualization Infrastructure best practices, Cloud solutions including hosting services and general IT security, as well as network standards and best practices
Excellent project management, planning, and organizational skills
Flexibility to travel as needed
Cisco certifications a plus (CCNA, CCNP)
*Please note: This position does not qualify for relocation expenses.***
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Director Infrastructure Services Resume Examples & Samples

Manage an engineering team that designs and maintains computer systems which enable our secure and reliable applications delivery to our customers in a Hosted Environment
Managed multiple engineering teams in an enterprise hosting environment including
10+ years of prior experience in a role focused on information technology and systems engineering
Five+ years staff management experience directing /guiding technical professionals
Experienced with cloud architecture, Microsoft Azure preferred
Strong Healthcare industry knowledge (HIPAA, HITRUST etc.)
LI-JW1

Infrastructure Services Resume Examples & Samples

Contributing in all critical production issue recoveries and participating in design reviews of new projects
Analysing and engineering changes on production systems and participate in task forces where required to improve service quality
Working hand-in-hand with the support/technical lead and owning responsibility of the work being assigned
Providing inputs to the development teams on design to ensure application supportability are prioritised
Analysis and delivery of periodic changes to production systems to improve efficiency and assisting, providing documentation for testing activities
Excellent knowledge of JAVA, MessageFlows & Nodes, ESQL, WSDL’s, XSD’s, URI’s and EndPoints, mechanics and fundamentals of SOAP WS,Version and Config support for Web Service definitions
Excellent knowledge of Cobol, DB2, VSAM, DB2 Connect, REXX, JCL, CA7, Icetool
A very good understanding of online and batch production support
Knowledgeable about incident management tools and recovery management procedures
Excellent attitude towards learning and application of technology
Exposure to Audit, risk and compliance requirements

Infrastructure Services Resume Examples & Samples

Database upgrades, tuning and capacity planning, assuming ownership of the deliveries for small to medium size projects
Ongoing evaluation and analysis of the database environments to provide optimum performance
Raising and reviewing the Infoman change requests, following change control and incident process within defined SLAs
Defining and reviewing best practices (standards) for design (logical and physical)
MS SQL DBA support activities providing 24x7 production support, reviewing logical and physical database design, providing in-depth guidance to application teams on the use of architectures
Hands-on experience with different SQL Server versions 2005/2008/R2/2012/2014
Experience with Production Database Administration for MSSQL Server, troubleshooting and resolving database problems
Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools, backups, restores and recovery models
Knowledge of High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server. Log-shipping, Always-On and Clustering
Experience in implementing or handling operational automation using scripts, knowledge of indexes, index management, and statistics
Experience working with Windows server, including Active Directory and proper disk configurations, Storage replication

Senior Director, Infrastructure Services Resume Examples & Samples

Create the vision and strategy for FTD’s global IT infrastructure to meet its business goals
Work closely with stakeholders and internal customers to understand project priorities, infrastructure requirements for systems implementations, and to provide support for the business
Partner with business units, IT executive leadership, and key vendors to design and implement reliable, secure, and cost effective IT infrastructure
Ensure the definition and implementation of system, network, storage, database, and ecommerce site architecture standards
Evaluate industry trends, best practices, and emerging technologies and ensure they are applied effectively to FTD’s IT environment
Lead the teams which will identify and resolve complex technical incidents in the IT infrastructure; support incident and problem resolution as escalated from the network operations center (NOC)
Oversee critical availability, capacity, performance, integrity, and security metrics across the infrastructure teams
Ensure that system standards and access controls are properly implemented and maintained to meet compliance and security requirements (including SOX and PCI DSS)
Provide business case input and estimates related to IT infrastructure needs for new business projects
Sponsor multiple projects, ensuring timely delivery and adherence to budget and feature-functionality targets
Lead matrixed teams across multiple domestic and international locations
Identify and drive cost savings initiatives
Create and manage OpEx and CapEx budgets
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
Ensure teams conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
Champion best practices and tools for project execution and management
Ensure disaster recovery readiness for critical infrastructure
Master’s Degree in Computer Science or Engineering preferred; minimum of 10 years of management experience in an IT organization preferred, with experience at the Director level preferred
Experience managing, coaching and mentoring multiple work teams in the design, development, installation or maintenance of large-scale, consumer-facing web-sites along with the internal support systems is required
Experience managing organizations with span of control of at least 20 personnel over multiple sites
Excellent leadership skills with the ability to set the strategy and objectives that drive optimal results
Excellent communication skills. Using verbal and written methods possesses ability to facilitate and bridge communication between business and technology
Highly skilled in collaboration and cross functional teamwork
Experience preparing and managing IT organization budgets
Hands-on project management experience and proven leadership execution on large programs
Can adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Must be able to learn, understand, and lead the organization through the application of new technologies
Technical understanding and experience leading teams using the following technologies

Infrastructure Services Resume Examples & Samples

Developing and engineering technology products to meet business requirements and infrastructure principles and standards, providing support for the cross platform technology engineering leads and their associated technologies
On-going evaluation and analysis of new server hosting hardware and performance attributes and maintain awareness of new products to improve value to the business
Monitoring core vendor advisories for critical and updated Firmware and Driver releases and assess impact across the combined estate
Working closely with all technology areas and regions to help with analysis, testing and documenting critical and updated Firmware and Driver releases that are deemed and agreed to be relevant
Maintaining market awareness of the appropriate server standards and contribute to the development of these to improve business value
Developing and maintaining relationships with appropriate 3rd party suppliers/vendors (VCE, Cisco, HPE, Vmware)
Solid VMware vSphere Virtualisation, Windows Server, Linux/UNIX and Systems Management Technologies experience working in a high-pressure, large global complex environment
Retaining up-to-date knowledge of industry trends and developments for infrastructure technologies
Experience of building relationships with key technology teams and knowledge of HPE(DL,ML,BL), Cisco UCS, VCE VBLOCK/VXBLOCK and IBM hardware knowledge
Working knowledge of converged networking, preferably HP Virtual Connect
Familiarity with Investment and retail banking environment

Infrastructure Services Manager Resume Examples & Samples

Provide clear and timely business advice and manage change to infrastructure components related to operations & project related activities
Strong background in Networking, Voice engineering & architecture with knowledge in Server, Virtualization, Storage, Active Directory, and Windows Technologies
Experience with voice protocols and WAN connectivity (e.g. SIP, MPLS, etc)
Ownership of all network and voice architecture, design, and operational decisions
Designs and Implements technologies and supports transition to managed services
Researches new solutions and makes recommendations on go forward infrastructure strategies
Must be able to communicate effectively with customers, VIPs and senior leaders at all levels
End user interactions must be prompt, courteous, professional and instill confidence
Must understand current technology topography, application architecture and business use of technology
Must understand all applications used to support the business domain
Must understand the strategic direction of the business and related IT platforms
Must be able to communicate technology issues to a non-technical audience
Provide leadership, vision, management and professional development to the helpdesk & managed services support
Creation and updates of documentation and diagrams as appropriate

VP Global IT Infrastructure Services Resume Examples & Samples

Maintaining and supporting of all infrastructure and applications globally that enables Stericycles revenue of >$3.5B
Provide overall vision, leadership and direction in establishing IT infrastructure services and what architecture should be, including a plan on how to get there
Create strategy and plan to lead day to day operations: consolidate dispersed global teams, hire new team members, build internal and external capabilities and select new strategic vendors
Position the IT group to be a competitive advantage that helps win business and make more money
Architecting, implementing, and maintaining a highly available, fault tolerant global infrastructure (network and compute) environment
Designing, implementing, and managing standard desktop images for the enterprise to ensure a good user experience as well as a reduction in incidents
Partner with the CIO staff and company leaders to identify and implement technology solutions to improve business results
Developing and implementing a global information security program that reduces the risk of losing our information and access to our applications
Developing, implementing, and managing a global 24x7 service desk that supports over 25,000 employees
Managing the relationships with all IT third party service providers at the C-level (CEO, COO, CIO, and CTO)
Regularly interfaces with Stericycle executives (CEO, CIO, CFO, COO, etc.)
Managing a team of over 75 global employees
Bachelor’s degree required; advanced degree preferred
15 years+ of experience in a variety of IT functional and leadership roles and/or relevant business functions and a proven track record of leading IT organizations supporting companies with greater than 20,000 employees
Visionary in approach to technology with a keen sense of practical and efficient in execution
A leader with deep experience in IT with demonstrated success at implementing, transforming and modernizing all aspects of IT infrastructure (clients, servers, storage and networks) – build, manage and improve internal and sourced functions; expert at implementing and managing insourced, outsourced and Cloud environments
Understands and successfully enables continuous integration of company acquisitions
Deep understanding of balancing customer priorities while delivering cost effective solutions, and driving solutions optimization
Ability to influence and drive cross-functionally at all levels and leads multiple high priority projects firm wide
Proven track record of successfully attracting, developing, and leading technical teams; is recognized as a strong functional leader, coach and mentor

Senior Director Infrastructure Services Resume Examples & Samples

4 year Bachelors degree
8+ years of related IT experience
7+ years experience with data, operations, execution, development and technical architectures
7+ years managing mid to large size teams (25-50 employees)
Understanding of technology options and solutions within the Infrastructure space
Must have proven experience in a fast paced, start-up or growth oriented environment
Must have proven successful experience building a high impact team
Must have successful experience working across the organization and developing strong, productive partnerships
Retail industry experience/knowledge a plus
Open to travel between various Carters offices (Buckhead, Fayetteville, Braselton, etc.) and other locations as needed
24x7 availability and support for Production issues
Familiar with capabilities aligned with or similar to the following solutions

Asia-pacific Regional Infrastructure Services Leader Resume Examples & Samples

Understanding the Asia-Pacific Area markets, priorities and overall business issues and managing overall IT Services’ customer satisfaction in the Area and Regions
Overall responsibility for smooth running of operations and foundational services in Asia-Pacific
Facilitating discussions on IT Services levels and performance with the Area and Regional leadership and communicate IT needs for the Asia-Pacific area to the appropriate service delivery and operations leaders and managers
Proactively communicating technology direction/strategy to Area and Regional leadership and end-users and providing timely updates on large cross-organisation programs and technology infrastructure initiatives
Maintaining IT team people point of contact for all IT Staff based in the Asia-Pacific Area
Maintaining close working relationship with Finance in the Area to manage budgets and deal with finance issues effectively
Must be able to work within a matrix organisation – balancing the needs of the customer against firm initiatives and goals. Must be able to identify appropriate product/service offerings to meet the needs of the client. Must make decisions, such as prioritising relationships to develop, negotiate with customers and overcome obstacles
Work with IT Services Service Line teams to share information on the specific needs, regulations and customs of the Asia-Pacific Area
Direct supervision of the Asia-Pacific Regional Infrastructure Services team including Greater China, ASEAN, Oceania and Korea
Ability to manage teams who do not report directly to you to ensure seamless and positive service experience for the customer
Strong counselling experience and ability to manage diverse teams in different locations
15+ years of experience in management positions in a business or IT role, demonstrating progressively greater responsibility
A degree in information systems or related discipline or equivalent work experience
Excellent executive presence and business acumen
Demonstrated ability to deliver presentations of complex financial and business information to a diverse audience
Good understanding of the Asia-Pacific IT market and ability to bring knowledge of this to help facilitate the growth and integration of EY across the Area
Financial management experience
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Politically savvy – Can manoeuvre through complex political situations effectively and astutely; is sensitive to how people and organisations function; anticipates where the land mines are and plans approach accordingly; views corporate politics as a necessary part of organisational life and works to adjust to that reality
Ability to draw on personal networks and relationships to efficiently resolve roadblocks and influence outcomes
Outstanding management, interpersonal communication and organisational skills
Strong ability to influence and negotiate customers’ expectations; balances the needs of the business and IT, maintaining fairness and objectivity

Infrastructure Services Manager Resume Examples & Samples

Management overview of all aspects of the Server and Network estate and performance in accordance with OLA’s, KPI’s and the Service Level Agreements
Manage a large team of infrastructure managers and engineers (80-90 staff across 3 sites)
Establish and maintain relationships with key client managers/ subject-matter experts
Develop and demonstrate an understanding of internal customer needs
Ensure technical project implementations transition effectively in to operational service
Management of risks affecting Infrastructure Services and wider operational areas
Maintain high level of employee morale within the site service through open communication
Obtain necessary equipment and facility space to maintain and enhance services to the sites and to adequately service technical requests
Assist with the development and update support plans for new product releases. Prepare users for product releases, and monitor product related issues
Liaise, advise and work closely with the Operations Security Manager to ensure the Physical and Virtual estate is effectively protected from security threats and vulnerabilities
Delivery of service in accordance with ITIL best practices
Oversee management of system assets, with accurate recording and tracking to assist configuration management
Extensive management experience in large Commercial IT support environment with a high level technical awareness and experience
Knowledge of key technologies – MS, HP server, VMWare, CISCO, Symantec, etc
Ability to manage in multiple layer hierarchy
Ability to work in delegated management scenario
Experience of dealing with commercial suppliers
Awareness and knowledge of technical security
Broad experience with IT service provision and customer communications
Excellent communication skills at all levels
Provide ongoing technical guidance and support to service team managers and members
Understanding of Customer Relationship Management
Experience in multi security classification network management
Proactive thinker, with the ability to articulate business and cost saving opportunities to senior management
Retention and recruiting of staff within corporate system
Experience in handling difficult or sensitive HR situations
Good commercial awareness
SC Cleared or eligible
Eligible for DV Clearance
HP Sever & Networking products
Microsoft products
VMWare products
Symantec products
Knowledge of Veritas Products
Knowledge of CISCO products
ITIL v3 Foundation
Extensive management experience in large IT support environment
Ability to provide ongoing technical guidance and support to service team managers and members
Experience in handling difficult or sensitive HR situations as advised by corporate HR professionals
Ability to adapt to a changing business, service and technical environment

Infrastructure Services Resume Examples & Samples

2rd level escalation support - responsible for identifying and managing the maintenance requirements for global messaging, mobility and collaboration applications within the organisation
2nd level resolution and/or escalation of production issues
Proactively identify and initiative service improvement plans to increase service availability, stability or support processes
Determination of failure trends and root-cause
Providing first-class system support from initial client contact to closure
Working quickly and effectively to take action against requests and incidents or escalating to you
Implementing regular, approved system patches and change requests
Detecting, reporting and fixing of poorly performing systems using agreed monitoring tools and processes

Infrastructure Services Resume Examples & Samples

Delivering suitable CICS components to the development estate that comply with RBS standards and supporting the IT Development community during testing throughout the project lifecycle
Contributing proposals to change CICS standards or working practices
Designing, building and installing components for complex, major projects to agreed project plans and to defined Technology standards to meet project requirements
Contributing to the project team by leading the design of components for operability and for successful integration
Providing recommendations to the Technical Design Authority for the integration of new or changed components to enable ‘fit for production’ acceptance decision
Planning and reviewing the testing of new or changed components to ensure that test conditions/criteria examine operability
Must have good knowledge of the CICS technical infrastructure
Experienced in CICS Production Support
Must have very good Operations Analyst knowledge
Knowledge of CICS TS v 3.1, 5.1, CPSM, Workload Management, BAS and RTA
Exposure to CTG, network protocols like SNA, TCP/IP, Omegamon/SYSVIEW/CA-Endevor
Experience in CICS Problem Determination and CICS Performance Tuning
Provide expert CICS support to the IT Development community and other Technical Service teams throughout the project lifecycle
Ensure that all CICS components conform to the Bank’s standards
Help improve the CICS standards, working practices and technical strategy
Ensure that your technical skills are kept up to date
Proactively contribute to the overall improvement of the organisation

UKI Regional Infrastructure Services Leader Resume Examples & Samples

Relevant experience in management positions in a business or IT role, demonstrating progressively greater responsibility
A strong customer service orientation. An understanding of customer expectations gained through developing formal and informal relationships with customers
Strong people relationship and management skills with excellent interpersonal, communication and organisational skills
Excellent written and verbal English language skills
Good understanding of UKI IT market and ability to bring knowledge of this to help facilitate the growth and integration of EY in UKI
Exposure to and awareness of working in global environments
Recognised and respected leadership developed through progressive positions of responsibility throughout the business or the IT organisation
Exceptional judgement, tact, and decision-making ability
Demonstrated ability to clearly communicate vision, mission, goals and themes to both business and IT audiences
Demonstrated ability to develop and maintain strong working relationships with colleagues at different levels of the business and the IT group, to the most senior levels
Possesses cultural intelligence – Understands and integrates cultural differences and motives to participate in cross-cultural teams; functions effectively in settings characterised by cultural diversity; adapts verbal and non-verbal behaviour so it is appropriate for different cultures. Possesses a flexible repertoire of behavioural responses that are appropriate in a variety of situations and the capability to modify both verbal and non-verbal behaviour based on those involved in a specific interaction or in a particular setting
Ability to translate understanding of EY and IT Services organisation, business objectives and processes to co-ordinate, integrate and align multiple views and perspectives across the Region
Ability to work and team with a multitude of different people within and outside of IT to balance demands

Infrastructure Services Intern Resume Examples & Samples

Participating in soliciting client requirements through interviews/workshops, helping to develop business requirements, and identifying solutions to business problems
Assisting with the implementation of IT projects, developing project plans, facilitating project related meetings, and reporting progress to stakeholders
Participating in analyzing and designing new or existing computer applications, assisting with design document creation, performing coding testing, and assisting in converting business requirements to system requirements
Providing assistance to Patterson employees and customers with systems operations, hardware, and software problems and setting up computer hardware and software
Use enterprise documentation (standards, guidelines, and procedures) to support technology infrastructure
Monitor in-place solutions for efficient and appropriate operations. Review necessary logs and reports to interpret the implications of activity and devise plans for appropriate resolution
Assist with analyzing and troubleshooting of technology infrastructure
Assist with change control, incident response, and testing processes for modifications to systems and software. This also includes: anticipating, mitigating, identifying, responding to, and resolving issues with the systems and software
Currently enrolled in an accredited college or university as a freshman, sophomore, or junior
Currently enrolled in a computer or business-related undergraduate degree program with the desire for a career in Information Technology
Ability to communicate effectively, both oral and written
Ability to communicate on a technical level
Ability to partner and work collaboratively in a team environment

Mgr-infrastructure Services Resume Examples & Samples

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience
Typically has 5 to 7 years of IT and business/industry management experience, with knowledge of one process/service
Requires experience in managing teams and building relationships with people at a variety of levels
Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget
Demonstrated ability to formulate and execute business strategies to exceed operational expectations and further enhance the customer experience
Deep understanding of business strategy and ability to translate strategy into system and technology solutions
Demonstrated “hands on” experience working in large-scale environments and tweaking business processes to support growth and productivity
Demonstrated ability to lead change, able to take calculated risk and seeks continuous improvement
Demonstrated ability in building a successful organization and experience delivering results via improved customer satisfaction, lower production costs and high levels of employee engagement
Ability to communicate effectively both orally and in writing; ability to communicate with customers, associates and management; solid teamwork and interpersonal skills
Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding
Ability to establish solid relationships with vendors in support of initiatives; ability to negotiate and manage outside vendors against deliverables
Solid project management skills including the ability to effectively deploy resources and manage multiple projects of various diverse scope in a cross-functional environment
Knowledge of key technology standards around ITIL and service delivery
VBlock and core systems, including vSphere, Nexus, UCS and VMAX
EHC software suite, including ViPR, vRealize, and SRM

Principal Infrastructure Services Lead Resume Examples & Samples

EVMS certification
Experience in project management developing schedules and associated costs, monitoring and reporting progress to cost/schedule using EVMS, and promptly alerting management of impending cost/schedule issues
Technical knowledge in infrastructure services (compute, storage, network) as well as Information Assurance compliance with specified standards, e.g. DCID 6/3, ICD-503
Strong team building skills while working in a fast-paced environment
Capable of leading Integrated Product Teams (IPTs) of engineers in developing and delivering solutions to complex technical issues
General knowledge of infrastructure virtualization and build automation tools and processes, as well as DevOps concepts
High level of integrity and strong work ethic
Excellent written and verbal communication skills, including the use of MS Office applications
8 years of related work experience required
Active Top Secret/SCI (TS/SCI) Clearance required US Citizenship required
Experience with infrastructure deployment to AWS GovCloud and C2S environments
Experience with Software Development automation in a DevOps environment

Senior Infrastructure Services Manager Resume Examples & Samples

Oversee all daily aspects of Infrastructure Engineering Team responsible for the design and implementation of infrastructure technology services and solutions
Manage staff members in their daily activities as well as supporting business projects
Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
Ensures high availability of critical business systems
Owns and maintains strict controls on data/system backups and recoverability
Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements
Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy
Work with the architecture team to develop and implement hardware and software standards for infrastructure technologies
Develop, implement, and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance and controls
Establish and implement 'best-practice' standards as well as departmental policies and procedures
Determine, recommend and implement hardware and software upgrades for infrastructure technologies
Develop and manage relationships with vendors in support of staff augmentation and systems support
Participate in management of key vendors and contract negotiations in support of technology implementation
Bachelor's Degree in Computer Science/Information Technology or equivalent
Minimum 10 years of IT experience with 5 years of IT management experience preferred
Experience with functional and technical aspects of IT support services and related infrastructure solutions, capabilities and technologies including the following

Senior Manager Infrastructure Services Resume Examples & Samples

Strong interpersonal and leadership skills
Experience leading an organization that has developed and supported high transaction web services in a 24/7 operational environment with 99.9 or better availability
Domain Knowledge – You have 5+ years of experience leading infrastructure teams across data center hosting, disaster recovery, x86 hardware platforms, Hyper converged infrastructure, multi-tier storage and virtualization technologies
You have extensive experience with on-premise infrastructure architecture on the Microsoft .NET framework, Java, EMS , Dell storage, and VMware virtualization across these components of the stack
Engineering Management – technical leader; professional, pragmatic and data driven decision maker. You are deeply technical and yet comfortable with presenting complex technical issues to a non-technical audience. You have proven you can hire and build world-class engineering teams and operate in a fast-paced environment. You, like us, believe that you can do more with less, if you hire the best people. You must know how to motivate and lead your team
Education - Degree in engineering or computer science or relative experience

Superintendent Infrastructure & Services Resume Examples & Samples

Engineering qualification at Trade, Diploma or Degree level or equivalent industry and/or organisational experience
Infrastructure experience in a large scale open pit mining operation preferred
All required site statutory competencies as referenced in the site health and safety management system and/or BHPBIO policy
Diploma in Frontline Management and qualifications in Six Sigma are desirable
Working knowledge of Mine Safety & Inspection Act & Regulations
Demonstrated track record of continuous improvement
Detailed knowledge of principles and concepts related to operating and maintaining of operational equipment and limited knowledge of related functions
Demonstrate in-depth understanding of Catastrophic Risk Management (CRM) and ensure controls are in place, including the verification of all Safe Work Procedures for Infrastructure and Services

Senior Director of Infrastructure Services Resume Examples & Samples

The position requires proven work experience in and extensive knowledge of platform and network engineering planning, design, deployment and operations. This role also requires proven experience with oversight of risk management operations
Candidate must have a minimum of 15 years of work experience in large and complex corporate computing environments in planning and operations
A minimum of 5 years of director level leadership experience managing large teams of technical professionals and cross-functional teams, as well as experience influencing executive level management and key stakeholders
Must be able to communicate effectively to both business and technical audiences
Requires world-class technical knowledge that is broad, deep, and current. Must have extensive knowledge of platform and network engineering technologies along with current knowledge of emerging technologies. Also, will have significant knowledge of the design and implementation of information systems
Must have a demonstrated record of accomplishment and advancement in multibillion dollar, multi-national companies
Understands and evaluates technology benefits/risks in a very large, complex business environment. Has shown ability to partner with key business leaders to provide viable technology solutions

Enterprise Infrastructure Services Administration Summer Interns Resume Examples & Samples

Have high attention to detail
Perform recurring reporting procedures
Adhere to scheduled and regular deadlines
Maintain an open and responsive communication with the team
Provide input on assigned project and initiatives
Work independently at times and stay accountable about assignments
Be proactive in finding new ways to support the team

VP Infrastructure Services Resume Examples & Samples

Set overall vision and strategy for the delivery of IT infrastructure, supporting the business leadership team, enabling them to effectively and efficiently undertake their business duties and responsibilities
Establish a culture of innovation and strategic thinking that translates big picture strategic opportunities into practical objectives that the suppliers will understand and support
Collaborate and influence colleagues and stakeholders across S&P and third party suppliers on the proposed area of specialist knowledge, ensuring recommendations are in line with the overall policies
Influence people to drive IT delivery performance and to deliver results working collaboratively with other Platform leads and key stakeholders within the strategic vendors
Oversee initiatives to support business objectives
Drive continuous improvement of change and service delivery processes and procedures to increase value to the business
Represent and deliver infrastructure services for S&P Global as provided by suppliers of desktop, mobile, infrastructure and software services
Oversee the integration of IT infrastructure change services provided by various suppliers as a complete service to the S&P business units and to IT
Oversee the end to end introduction of new IT infrastructure services provided by suppliers and working closely with the Infrastructure Platform Lead to determine budgetary needs to meet strategic objectives
Direct IT priorities in response to strategic business and IT change requirements
Collaborate with Workplace Services on the end to end user client experience to ensure infrastructure services are transitioned as required to support an efficient business operating model
Evaluating technology and vendor strategies to meet future and infrastructure requirements within agreed budgets
Ability to communicate and build relationships at an executive level across Business, Suppliers and within the S&P organization
Proven ability to provide superior presentation skills as well as demonstrated oral and written communicative skills
Monitor supplier compliance with and testing of relevant policies and maintenance of operating procedures, towards demonstrating adequacy and effectiveness of IT controls on a regular basis
Establish and maintain risk assessments to identify and assess the material risks that arise in the candidate’s areas of responsibility
Comply with relevant policies, testing and certifying the adequacy and effectiveness of their controls on a regular basis
Establish and document operating procedures which include relevant controls to meet Group and local policy requirements
Establish and own a governance structure for identifying and managing risk, and for defining and approving an appropriate risk appetite
Understand and comply with the regulatory requirements relevant to operational jurisdictions
Act as the interface between S&P Global and strategic IT suppliers and other key suppliers of IT services
Support the implementation and maintain governance and reporting model agreed in supplier contracts
Manage ongoing supplier performance & raise service improvements when needed; proactively identify and implement service improvements in IT change processes that impact the workplace; drive improvements in the quality of change and removal of IT risks from change collaboratively with the S&P CIO Service Delivery function
Provide oversight and assurance by monitoring key indicators of supplier performance
Approve actions, where agreed with suppliers, to ensure service is within the required governance
As necessary, initiate activity through the strategic suppliers to reduce change costs and to improve service delivery
Master’s degree in Management or Information Technology and 10+ years of relevant experience or Bachelor’s in Management, Information Technology or other relevant degree and 15+ years of relevant experience
Experienced IT infrastructure services leader
Extensive experience of management of technology change in complex technology environments
Experience with IT infrastructure services delivery in an on/offshore, multi supplier outsource environment
Service delivery stand-up and operation experience, particularly under an outsourced model
Execution orientation with strong track record of achieving measurable results
Excellent project management, analytical, organizational, and interpersonal skills
Ability to play a lead role in the development and enhancement of a team environment
Ability to engage and influence stakeholders on complex issues

Senior Infrastructure Services Manager Resume Examples & Samples

The Senior Infrastructure Services Manager works closely with senior IT stakeholders to establish the strategy, governance and operations of Integration technology & associated support in alignment with corporate IT strategies and direction,
Own, design, build and manage the overall Integration Infrastructure and associated services,
Support business and solution projects,
Fully responsible for defining and operating the service in alignment with business needs, quality of service, performance, stability and costs,
Transition the and Transform the current Integration Infrastructure Services capabilities - mainly based on Batch Management, to the target enterprise architecture and operating model, jointly with the enterprise architecture department,
Level 3 support responsibility of Integration infrastructure in relation with the Service Delivery team,
Optimize Integration Services landscape in terms of infrastructure footprint, integration, technologies and vendors,
Define, build and promote Integration Services offer to the business stakeholders,
Coordinate with other application architects/experts
5+ years in service transition projects
5+ years of support or operation management
5+ years as a technical architect
5+ years of software / middleware development
Broad technology background - cloud, ecommerce, DevOps solutions, $Universe, Control-M, SAP Batchman, TIBCO BusinessWorks, IBM Sterling, API Management)
Strong experience & hands-on skills with integration softwares, including system administration experience
Knowledge in Project Management,
Excellent design documentation & presentation,
Strong Organization Skills
Teamwork, excellent social skills, intellectual flexibility,
Working with offshore/remote teams
Understand and develop continuous improvement initiatives
Fit with organizational IT processes (ITIL)
French Fluent
English Fluent
Evidence of a Master’s degree in Information Management or equivalent Business Technology degree

VP IT Infrastructure Services Resume Examples & Samples

Directly accountable for the ongoing provision, maintenance and support of technology services across the enterprise
Provides direction for the development and utilization of human resources, collaborating with the business users and the rest of IT to balance multiple production and project priorities
Responsible for the ongoing evolution of the organization to focus on execution and quality, while at the same time, consistently and predictably delivering service through standard, repeatable processes
Executes infrastructure and systems strategy in close coordination with the ADM and Security functions for all of HMS and its subsidiaries
Engages with Enterprise Architecture, ADM, and Security to create and execute an infrastructure consolidate strategy that drives down costs while improving performance levels and stability based on priorities set by the business
Ensures, through regular monitoring and measurement, that the service HMS IT provides are effective, efficient, and highly valued by the business
Establishes goals and performance objectives that align with the business. Monitors, measures, and reports results. Holds direct reports accountable for achieving the goals and meeting performance objectives
Establishes and maintains strategic and effective relationships with the business consumers of our infrastructure
Leads Root Cause & Corrective Action Planning to drive down system outages and performance issues
Maintains a sustainable balance between enterprise needs and that of specific business groups
Manages vendor contracts for licensing compliance, budget management, cost control and accountability
Performs other functions as assigned
Ability to lead a team
Ability to use effective oral, written and technical communication skills in English, to include explaining technical material to either a technical or non-technical audience
Understand other HMS department’s areas terminology and functions which will enhance business
Ability to analyze information and use logic and process to address work-related issues and problems
Ability to be careful and thorough about detail
Ability to function effectively under pressure and deadline oriented project demands as well as manage multiple initiatives
Ability to organize and manage projects to committed deliverable dates
Ability to perform well in team environment, with staff at all levels
Ability to troubleshoot existing applications and drive RCA
Ability to work independently to meet objectives
Ability to work proficiently with Microsoft Word, Excel, Power Point & Access
Working knowledge of HIPAA privacy and Security rules
Min 10 years’ experience with a proven track record of improving IT service operations
Strong management skills required; Ability to recruit and build strong, customer oriented infrastructure service teams; prioritize and allocate resources to various and dynamic initiatives
Demonstrated leadership of multidiscipline, high performance work teams/groups and an established track record of managing technical staff through the project development life-cycle phases
Experience working with cross functional teams to ensure alignment on goals and tactics
Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management
Experienced in general principles of finance, budget, facility management and controls, ITIL, project management, systems development lifecycle, and IT Security
Demonstrated experience for developing end-to-end disaster recovery strategies and execution plans
Experience managing Vendor Relationships and complex contract negotiations
Experience developing business relevant service levels agreements and delivery to them
Experience in integrating a variety of technologies from acquisitions for efficiency and cost management
Healthcare company and/or large technology service provider experience preferred

Global Infrastructure Services Resume Examples & Samples

Knowledge and experience in Linux and Unix Server administration and related services
Knowledge and experience in of Networking technologies (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP, software defined networks)
Cloud provider experience (MS Azure, IBM SoftLayer, Salesforce)
Knowledge and experience in Security Infrastructure (IDS / IPS, WAF, SIEM, DDOS, Vulnerability Management, Security Forensics, APT Defense, Email Security, Web Security, Anti-Malware)

Infrastructure Services Manager Resume Examples & Samples

Substantial Operational Management experience, especially in large and diverse organisations
Previous experience as a Contract Manager
Experience managing large projects and teams
Ability to manage P&L accountability
Exceptional presentation and negotiation skills
Computerised maintenance planning experience
Ability to think strategically, deliver a high level of customer service and are KPI driven
Tertiary qualifications in Management, Diploma level at a minimum, will be highly regarded

Infrastructure Services Resume Examples & Samples

Ability to coordinate and facilitate conference calls/meetings
Assist with tickets assigned to our teams
Interface with Service Desk, Line of Business teams, service providers, and 3rd party hardware and software support teams
Maintain and creates various dashboards, report, and Power BI queries based on ITIL metrics
Perform data analysis across all service management functions
Report and resolve data accuracy issues with asset or application owners
Overall accountability for the CMDB
Backup support for Cherwell development
Focal point for all Cherwell data related questions
Strong 3+ years’ experience in Infrastructure Services or similar environment
Technical, analytical, and problem identification/resolution skills
Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required
Ability to interact with individuals on all organizational levels
Strong organization skills
Experience with Microsoft tools, Power BI, and data bases preferred
ITIL V2 or V3 foundation knowledge or certification a plus

Senior Manager, Infrastructure Services Resume Examples & Samples

8+ years of experience with global network operational support in an enterprise or service provider setting
Must possess a thorough understanding of Network Infrastructure and topology
Expert experience with low-level networking constructs such routing protocols or network overlay implementations
Strong knowledge of routing and switching concepts and technologies (OSPF, BGP, EIGRP)
Strong knowledge of network management, network security, SNMP and Radius
Experience with a variety of networking hardware vendors including but not limited to Cisco and Riverbed
Strong PowerPoint, Excel, and documentation skills
Understanding of Firewalls, IPSEC IDS/IPS and XPS
Strong team, organizational skills and the ability to multi-task in an enterprise business environment

Director Infrastructure Services Resume Examples & Samples

The Director, Enterprise Infrastructure Services will work with the Covenant community, member organizations, and key vendors to coordinate the design and delivery of infrastructure services in an architecturally sound manner
Determines policies and procedures necessary to carry out ITS service delivery, including making decisions regarding allocation of staff and resources
Work in partnership with Covenant ITS departments, business units, and member organizations to provide leadership in the areas of infrastructure services, including backup and storage, network management, telecommunications, server/system administration, and datacenter operations
With support from the VP, Technology and Information Security and the Enterprise Infrastructure Architect, develop strategic plans and practices that support an integrated and progressive infrastructure environment for Covenant to best meet current and future business needs. Obtain feedback and recalibrate priorities and activity based on such feedback
Implement best practices for infrastructure services development which include program management, proven infrastructure methodologies, service management processes, system integration, quality assurance, and operational support models
Develops, analyzes, and publishes metrics to ensure high quality of service and makes recommendations for changes based on specific trends, market comparisons, etc
Resolves issues for internal customers and the teams. Takes initiative and conducts follow-up to ensure employee and business issues are resolved in a satisfactory and timely manner consistent with organizational polices and expectations
Organizes, plans, budgets, and monitors multiple activities, people, processes, and resources. Manages the day-to-day service delivery of departments to ensure all action plans, goals, and objectives are completed in a timely manner, with high quality, and within acceptable financial parameters
Facilitates the gathering, monitoring and analysis of the operational metrics, ensure that the organization is properly measuring the most relevant information to accurately manage business operations. Promotes opportunities for continual improvement
Develops, maintains and strengthens relationships with key business partners to enable effective planning of business requirements. Works with Covenant and member organizations to identify opportunities to address longer-term business needs and provides input to long-term strategies
Excellent communication and interpersonal skills, a professional business manner and ability to interact with people of differing professional levels. Ability to skillfully manage multiple projects simultaneously and succeed in an environment of competing priorities
The position requires an individual with strong vision, strategic consulting and people leadership, as well as a comprehensive and in-depth infrastructure background with solid understanding of infrastructure services standards and methodologies
Leads by delivering on commitments and managing by example. Demonstrates an approachable, consistent, and professional demeanor. Open to varying opinions and constructive feedback. Motivates team members to action. Recognizes and reinforces personal and professional accomplishments. Ensures all interactions and activities are consistent with Covenant's mission and values
Ability to develop cooperative agreements and OLAs/SLAs with appropriate partners
Minimum 10 years of experience managing enterprise-level IT operations and services
Minimum of seven (7) to ten (10) years' experience in defining and implementing information systems in a multi-location, multidisciplinary environment generally gained by having held similar positions within a hospital, managed health, or health insurance organization
Minimum of seven (7) years' experience managing technical staff
Comprehensive knowledge of Windows Server/Active Directory environments, virtualization (VDI) or similar technologies
Experience with engineering, installation and setup of servers in a large complex environment and installation, configuration and functional testing of third party products is required

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